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Business Administration Apprenticeship

Taking inbound calls from customers with the aim for first contact resolution Dealing with general enquiries such as taking payments and advising customers of missing payments Providing technical support for our telecommunications and online advertising customers Raising faults and internal work tickets Liaising both internally with different departments and externally through partner companies to resolve customer queries Carrying out any other ad hoc administration duties where necessary Training:Level 3 Business Administrator Apprenticeship Standard which includes: Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA) Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn: IT Record and document production Decision-making Interpersonal skills Communication Quality Planning and organisation Project management Relevant regulations Policies External environmental factors Training Outcome:Possibility of a full-time position upon the completion of the apprenticeship.Employer Description:Unitel Direct Limited is one of largest independently owned companies in the UK supplying telephone, broadband, mobiles, utilities & web services to businesses all over the UK.Working Hours :Monday - Friday (exact hours to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative ....Read more...

Business Administrator Apprentice

Client Setup: You’ll work alongside our sales team to get new takeaways and restaurants up and running. This includes setting up their online menus, collecting key information like opening hours and logos, liaising with the client throughout the onboarding process and helping test and launch their branded ordering site Support and Training: You’ll be the go-to person for helping clients with questions or issues. That might mean answering queries by phone or email, fixing small problems, and showing clients how to use the system via screen share or training calls Marketing Help: You’ll also support clients with basic marketing tasks like setting up email or SMS campaigns, helping launch simple Facebook or Instagram ads, or updating banners and images on their websites Training:What training will the apprentice take and what qualification will the apprentice get at the end? Business Administrator Level 3 Apprenticeship Standard Supporting and engaging with different parts of the organisation and interact with internal or external customers City of Bristol College Off site in its entirety Training Outcome: Sales & marketing based on your desires Will continue to offer mentorship and guidance to help employees grow professionally SwiftOrder are committed to nurturing talent and helping build a rewarding career for employees Employer Description:SwiftOrder is a digital online ordering system for the hospitality industry, particularly takeaways, restaurants and food businesses throughout the UK. Products include, self serve kiosks, web sites with online ordering, card payments and Epos. You'll be part of a small, friendly team. No Experience Needed: We believe in your potential. Full training provided to help you shine! Growth Opportunities: This role is designed to grow with you. We’ll invest in your success and career development. Future Focus: This role can evolve into a more specialised position in sales, development, or support based on your strengths and interests, if desired.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Creative,Social media/Canva,Motivated,Driven,Enthusiastic ....Read more...

Business Administrator Apprentice (Freeman Johnson)

Your responsibilities will include greeting clients on arrival and directing them to the appropriate fee earner, managing incoming calls and correspondence, maintaining central diaries, and arranging appointments as required. You will also provide relief typing and secretarial support when necessary and assist with file management in accordance with the firm’s Quality Procedures Manual, CQS, and Lexcel requirements. You will provide excellent customer service, schedule and confirm appointments via phone, email and schedulers and receive, sort and process daily mail. Main duties include but not limited to: Assistance to partners and other team members, as required Take ownership of administrative work required to fulfil the efficient running of the director’s schedule Provide kind, courteous communication while receiving visitors to our office and in working with others in the team Provide excellent customer service Schedule and confirm appointments via phone, email and schedulers Receive, sort and process daily mail Provide assistance to legal team by preparing draft correspondence and other assistance to paralegals and lawyers, as required Enter case information into web-based case management system Maintain reception area and set up rooms for meetings Provide efficiency in other clerical receptionist duties such as filing (mainly electronically), photocopying, scanning and processing documents Training:You will be completing the Level 3 Business Administrator Advanced Apprenticeship Standard with Darlington Borough Council Learning & Skills, Darlington.  The Business Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme can be delivered using a blend of on-line, anytime learning and expert-led classroom training covering core topics. Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles.Training Outcome: Successful completion of the apprenticeship may lead to full-time employment and/ or further training Employer Description:Freeman Johnson Solicitors have offices in County Durham and North Yorkshire and we have provided legal services to the community for more than 150 years. This heritage has made us a fixture of the local community letting us help individuals and businesses alike with a wide range of legal services. We are proud to have been awarded the Lexcel status which is the Law Society’s award for excellence. Using the latest technology and information systems combined with first-class legal expertise and old-fashioned friendliness we strive to give clients the best service possible.Working Hours :Monday- Friday, 9.00am- 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative ....Read more...

Commercial Administrator Apprentice

Purpose of Post Provide effective administrative support to the Strategic Contract Management Lead and departmental Contract Manager focusing on contract management, specifically, contract administration and related processes Assist in the collection, organisation, migration, and sharing of contract documentation and data Deliver technical and administrative assistance to the team in areas such as contract spend, supplier relationship management, stakeholder engagement, communication, responsible procurement, and contract lifecycle management Collaborate with colleagues to ensure seamless and consistent service delivery Prepare, collate, and format contract-related data for processing, review, and advanced analysis by relevant stakeholders Communicate findings and outcomes clearly to various audiences, analyse both structured and unstructured contract data to support business decisions, integrate data from multiple sources as directed, and ensure all data handling complies with legal and ethical standards Look after various email inboxes relating to specific corporate contracts Main Duties & Responsibilities: Take care of the administration of the Business Travel contract, including daily monitoring of the Business Travel inbox, adding new users in a timely fashion, dealing with queries from the business and the supplier Support the Contract Manager in the administration of the contract Assist the Contract Manager in the administrative tasks relating to other Corporate Contracts, including but not limited to Taxis, Print, Delivery, Tail spends and other contracts managed by Commercial Service as requested by the Strategic Contract Management Lead Assist in gathering and interpreting information from a variety of sources to support contract processes and reporting, utilising multiple IT packages and systems Assist with the administration and maintenance of the Contract Register and associated information assets Look to continuously improve processes and practices around contract administration Support the team on gathering market intelligence and contract data and inform the development of specifications, KPIs, SLAs etc Work collaboratively with colleagues across the Department to review and improve contract utilisation Support the analysis and presentation of contract data using textual, numerical, graphical, and other appropriate visualisation methods for the intended audience Job Description: Assist in the development and maintenance of contract data dashboards and reporting tools Support the coordination and facilitation of contract user groups and all associated communication campaigns Develop a working knowledge of legal and regulatory requirements relating to contracts, including public procurement legislation, Data Protection, Health & Safety, Compliance etc Administration of Customer Satisfaction Surveys for corporate contract users Assist with the organisation and delivery of contract-related training sessions as required Actively participate in team meetings and contribute to the achievement of team objectives Build strong relationships with business stakeholders and commercial Services team Contribute to the publication and updating of internal and public commercial web content relating to contracts if requested Undertake any other duties relevant to the role of Contract Administrator as may reasonably be requested Training: You will be supported to achieve the Business Administration Level 3 Apprenticeship Theoretical training will be Biweekly with the support of the training provider Practical training and support will be given in the workplace allowing you to embed your learning in the working environment You will receive hours 6 per week to support with your apprenticeship studies Training Outcome: On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :Monday - Friday, 9.15am - 5.00pm core hours. Flexibility will be required for business needsSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience ....Read more...