Your duties will include:
Maintaining the database, via a doc upload system.
Registration of FENSA and warranties.
Assist with supply only quotes.
Manage the switchboard.
Deal with customer and supplier queries.
Commercial Estimating.
Training:For this Apprenticeship Standard, learners will have the opportunity to focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision-making and the understanding of tools and techniques in relation to time and project management. The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the Apprentice. This will allow them to develop skills and progress the building of the Apprentice portfolio to prepare the learner for End Point Assessment.
Delivery is primarily carried out through remote visits, but the trainer will visit the learner’s workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the Standard. Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard.Training Outcome:Upon successful completion of the apprenticeship, there is the possibility to progress to a permanent position as a project coordinator.Employer Description:WindowPlan are the leading company in Rochester, covering the Rochester, Gillingham, Chatham and Kent areas. We have many years experience of transforming homes with quality double glazed windows, doors, and conservatories.
As proven replacement door installers, we provide a 10 year guarantee, FENSA registration and QANW Insurance scheme for the supply and installation of replacement windows, doors and conservatories.Working Hours :Monday - Friday, 9am – 5pm, 1 hour for lunch (hour for lunch is unpaid).Skills: Communication skills,Attention to detail,Organisation skills,Professional....Read more...
· Sales order processing
· Liaise promptly with Credit Control with respect to accounts and orders blocked
· Proactive approach to ensure customers are kept up to date on order status and to find resolutions to customer issues and resolve in a timely manner
· Maintain Customer Price Lists
· Be the main, front-line point of contact for all customers by phone/email and to take full ownership for orders/queries through to resolution
· Be responsible for the resolution of all queries/credits and goods returns
· Participate in product and system training as required
· Producing sales reports for both internal and external contacts
· Support the Project Managers with aspects of customer serviceTraining:Level 3 Business Administrator apprenticeship standard:
Training delivered remotely by Starting Off
6 hours a week within working hours to focus on the apprenticeship training
Team/Zoom learning
OneFile online learning system
Training Outcome:Potential permanent position available upon successful completion of the apprenticeshipEmployer Description:They are a leading manufacturer of high security locking systems for doors and windows. Building component manufacturers, security professionals, architects, builders, and users all over the world value the robust and innovative technology.Working Hours :Monday - Thursday 8.30am to 5pm with a half an hour break and Fridays 8.30am to 2pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience....Read more...
