2nd Line Support Jobs   Found 29 Jobs, Page 1 of 2 Pages Sort by:

Service Desk Analyst

An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits ....Read more...

Service Desk Analyst

An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits ....Read more...

2nd Line Engineer

2nd Line Engineer – Sheffield ( 4 days per week onsite, 1 day per week WFH) Up to £40,000 PA IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis. You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external ....Read more...

2nd Line Support Engineer - Service Desk - Plymouth

2nd Line Support Engineer – Service Desk – PlymouthOn-site workFull driving license is required for this roleSalary - £27,000 - £32,500 depending on experience2nd Line Support Engineer required for a leading client based in Plymouth. My client is currently seeking a We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team, with the opportunity of fieldwork. This is an excellent opportunity for an IT professional from a singl ....Read more...

1st Line Engineer

1st Line Engineer – IT Managed Services – London (flexible working – mainly WFH) Up to £32,000 PA A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of ....Read more...

Technical Support Engineer - Network & IT

Are you passionate about troubleshooting complex technical systems and delivering top-tier customer support? Join a dynamic Global Support Centre team providing mission-critical satellite, networking, and IT solutions to clients worldwide. This is a varied and engaging role offering deep exposure across VSAT, firewalls, RF, and virtualised networks. Your Key Responsibilities: - Provide 2nd-line support across satellite, network, and IT infrastructure - Monitor global networks and resol ....Read more...

IT Support Apprentice

To offer a support service to the organisation including taking and logging issues and requests from phone calls, web-based forms and from emails, and escalating and liaising with 2nd/3rd line support functions and with external service providers as required Taking ownership of calls, liaising with customers as required and tracking calls whilst they are with 2nd or 3rd Line support and ensuring they are resolved within their defined SLA To install, configure and support desktops, laptops an ....Read more...

ICT Apprentice

IT support levels 1st line 2nd line 3rd line Disaster recovery and prevention Network security & installation Proactive monitoring on critical servers IT health checks and optimisation Online and automated backups Antivirus protection and solutions Sophos Workstations and printer repairs Internet connectivity Training: Information Communications Technician Level 3 Apprenticeship Standard Training Outcome: The successful candidate, upon completion, may be offered a full-time rol ....Read more...

SAP MM Business Analyst- Biel/Bienne, Switzerland

SAP MM Business Analyst- Biel/Bienne, Switzerland Tech Stack: SAP MM, Inventory Management, Functional Analysis, Business Requirements, IT Project Management, SAP Customization, 2nd/3rd Line Support, User Training, SAP Integration, ITIL, Incident Resolution, ERP Systems, Data Quality, Reporting Tools, Supply Chain Processes. We have an exciting opportunity for an SAP MM Business Analyst to join an iconic Swiss brand renowned for excellence and innovation. As a key member of the internal ....Read more...

Technical Support Engineer - Network & IT

Join a proactive technical support team delivering world-class service across secure satellite networks, complex IT systems, and customer-facing tech. You’ll play a key part in 1st and 2nd line support while helping drive improvements in system processes and fault resolution. What You’ll Do: - Troubleshoot IP, RF, routing, and infrastructure issues - Support enterprise IT and satellite connectivity platforms - Work with security tools, backups, virtual environments, and telephony sys ....Read more...

ICT Apprenticeship

Delivering outstanding service and technical support, both remotely and onsite, to our large base of contract customers, from a variety of business sectors, and including some project work Monitoring and updating the service desk ticket system Diagnosing issues and performing first time fixes where possible Managing fixes and repairs/replacements for faulty IT equipment Advising customers appropriately and communicating regularly regarding open tickets Working with 2nd and 3rd line suppor ....Read more...

IT Support Apprentice

Respond to incoming support tickets, calls, or emails to assist users with IT issues and queries. Troubleshoot basic hardware and software problems, including PCs, printers, mobile devices, and applications. Log and document incidents and service requests accurately in the IT service management system. Reset passwords and manage user accounts using tools like Active Directory or Microsoft 365. Escalate unresolved or complex issues to 2nd or 3rd line support teams as needed. Provide clear, ....Read more...

Information Communications Technician Apprenticeship

Respond to incoming support tickets, calls, or emails to assist users with IT issues and queries. Troubleshoot basic hardware and software problems, including PCs, printers, mobile devices, and applications. Log and document incidents and service requests accurately in the IT service management system. Reset passwords and manage user accounts using tools like Active Directory or Microsoft 365. Escalate unresolved or complex issues to 2nd or 3rd line support teams as needed. Provide clear, ....Read more...

IT Service Desk Apprentice

Day-to-day front-line IT support up to 2nd line for end users providing first contact fix where possible Systems administration of cloud technologies, operating systems and server-based applications Basic network administration Logging incidents and service requests from customers received via telephone, email and customer portal through ITSM tool and process accordingly Provide excellent client communication and customer services standards Perform project duties such as device builds, IT ....Read more...

Technical Support Apprentice

Be involved in the day to day running and management of the IT helpdesk Provision and maintain managed services Create and resolve IT support tickets for customers Resolve 1st and 2nd  line IT support requests Resolve 1st line server related issues Resolve issues on site if necessary Maintain a high level of customer satisfaction Perform maintenance tasks for servers and workstations remotely Manage projects relating to experience Provide IT support out of hours for project work ....Read more...

Technical Support Engineer

Position: Technical Support Engineer Job ID: 2394/4 Location: Cornwall Rate/Salary: £30-£34K +£3500 shift allowance Benefits: Plus 4 on 4 off shift allowance (12 hour shifts) Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multipl ....Read more...

IT Manager

IT Manager - Retail & Hospitality Dorset, 3 days office (Hybrid)To lead the digital transformation of a proud, innovative hospitality brand. In a rare and exciting opportunity, we’re looking for an experienced IT Manager to take the reins of tech innovation across a state-of-the-art hospitality estate.You will be the driving force behind the IT Team, responsible for maintaining and evolving IT systems, improving user support, and delivering transformational projects. From day-to-day su ....Read more...

Business Administration Level 3 Apprenticeship - Telecommunication Company

Answer telephone calls, helping where possible and transfer calls internally Create and update records, keeping the digital filing in order and ensuring that compliance expectations are met on all documentation Assist with customer enquiries Provide a front of house service for all company visitors Maintain the office set up and internal systems Provide administrative support for all staff To manage and produce successful and achievement marketing posts for the business, which could incl ....Read more...

IT Support Specialist

IT Support Specialist Ramsgate/Margate boarders££££ CompetitivePermanent - Full Time Monday – Friday DUE TO LOCATION OWN TRANSPORT IS REQUIREDIT Support Specialist – Office-Based | Full-Time | Kent£Competitive Salary | Career Development | Hands-On Technical Role | Immediate Start AvailableA successful and expanding organisation with a national presence is seeking a proactive and customer-focused IT Support Specialist to join its internal IT team based n ....Read more...

IT Support Specialist

IT Support Specialist Ramsgate/Margate boarders££££ CompetitivePermanent - Full Time Monday – Friday DUE TO LOCATION OWN TRANSPORT IS REQUIREDIT Support Specialist – Office-Based | Full-Time | Kent£Competitive Salary | Career Development | Hands-On Technical Role | Immediate Start AvailableA successful and expanding organisation with a national presence is seeking a proactive and customer-focused IT Support Specialist to join its internal IT team based n ....Read more...

Apprentice IT Consultant Professional

Duties and responsibilities include: Agile project management Assisting with onboarding new clients Analysing and resolving technical and application problems Testing bespoke software across multiple platforms (Web/Android/iOS) Contributing to the refinement of organisational processes & procedures Client business & gap-analysis SQL & Data Interrogation 1st, 2nd and 3rd Line Support exposure Assisting with client training & technical queries Developing, maintaining an ....Read more...

Consultant Histopathologist

Applications are invited from suitably qualified Consultant Histopathologists for a full time NHS post for the Department of Diagnostic and Molecular Pathology based in beautiful Truro, Cornwall.The laboratory is a designated centre for many Cancer sites and has full UKAS Accreditation. Receiving over 35,000 Histology, approximately 1,600 Diagnostic Cytology and 900 autopsy requests during 2023 and performing a wide range of molecular techniques. Applicants from both specialised and more general ....Read more...

Apprentice IT Service Desk Engineer

Responsibilities: Answer support calls promptly and handle them in accordance with our documented processes. Record and prioritise customer queries in a ticketing system ensuring adherence to SLAs. Build and maintain customer relationships. Diagnose and troubleshoot a wide range of technical issues providing resolutions or escalating where appropriate. Actioning change requests for user accounts and systems. Deploy and maintain a wide range software on customer systems. Contribute to an ....Read more...

IT Field Service Engineer

Are you passionate about delivering exceptional service to customers? We're seeking a skilled an IT Field Service Engineer to join our team in Chesterfield.Your role will be pivotal in ensuring the smooth operation of ICT & AV equipment at client sites through preventative maintenance, repairs, and expert support. The role will predominantly be working with our education partners, so it may be of interest to someone who has a knowledge of working with schools and has an interest in making a ....Read more...

IT & Media Technician Apprentice

Principal Accountabilities: Assist in the maintenance of hardware and software. Provide 1st and 2nd line IT support. Troubleshoot IT problems. Ensure that the IT equipment runs effectively within the school for students and staff. Assist with the development of the school’s Microsoft 365 platform (SharePoint, Teams, OneDrive, etc.). Assist with the introduction and roll out of enterprise-level software/platforms in an educational setting. Assist and support with setting up classro ....Read more...

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