We're looking for a dynamic and creative Marketing & Social Media Manager to takeownership of day-to-day marketing and content across both Plain Jane Events and 34Bloomsbury.This hands-on role blends creativity and strategy - from developing and implementingcontent plans to creating engaging posts, newsletters, and campaigns that buildawareness, engagement, and revenue. You'll work closely with the Founder, Sales, andEvents Teams, and collaborate with our PR Lead on brand-building, SEO, and paidmarketing initiatives.What's in it for you?
24 days holiday + bank holidays (rising with service)Extra day off on your birthdayHybrid workingTraining & development allowancePension schemeRefurbished laptopCycle to Work scheme / travel loanRegular socials and team offsitesCreative, supportive working environment
The ideal candidate will have a genuine passion for social media, strong copywriting andvisual skills, and a knack for turning events, spaces, and moments into standout digitalcontent.Key Responsibilities
Marketing & Content PlanningSocial Media ManagementCollaboration & Brand VisibilityTeam Support & Growth
Skills & Experience
3+ years' experience in marketing or social media, ideally in events, hospitality, or acreative industry.Proven experience managing social channels and creating original, high-qualitycontent.Excellent copywriting and storytelling skills across multiple formats.Confident using Canva, Adobe Creative Suite, and video editing tools for reels andsocial content.Experience with email marketing (Mailchimp or similar) and analytics tools.Understanding of SEO and paid ads - with the ability to work alongside PR orexternal partners to enhance these areas.Highly organised, adaptable, and proactive in a small business environment.Comfortable attending events and posting live content, occasionally out of hours.Strong interpersonal skills with the ability to collaborate across teams andrepresent both brands confidently.
Working hoursYou'll generally work regular office hours 9.00am - 5.30pm. However, you may need towork extra hours, including evenings and weekends, in line with our events calendar.About UsPlain Jane Events is a creative event agency producing unforgettable experiences forbrands, businesses, and private clients. Alongside this, we own and manage 34Bloomsbury, a Georgian townhouse venue in the heart of London that hosts privatedinners, parties, launches, and curated networking events such as The Conversation Club.....Read more...
We’re working with a client in the law and finance sector who creates short online learning courses for professionals. They’re now looking for a creative digital learning designer apprentice to help refresh and improve their courses and bring new content to life!
The Opportunity:
As a digital learning designer apprentice you’ll play a key role in upgrading and rebranding existing e-learning content, making it more engaging and visually exciting.
As new content comes in, you’ll also have the chance to help create whole new courses from scratch, a great way to showcase your creativity.
What You’ll Do:
Become proficient in specialist software, including Articulate 360, Synthesia, and Play.ht
Gain experience with the client’s Learning Management System (LMS) and provide support to users
Work with a team to design and build interactive course content
Follow style guidelines to ensure consistent branding, fonts, and templates
Apply accessibility standards so content is inclusive for all learners
Contribute to scripting and creating original course content
Get involved in marketing video production projects
Share ideas, problem-solve, and take ownership of tasks and projects
Demonstrate strong communication skills, both in person and in writing
What You’ll Get:
Salary: Year 1 £18,000 Year 2 £21,000 - the opportunity to earn while you learn
Launch your career in a Level 5 Digital Learning Designer Apprenticeship - a nationally recognised apprenticeship qualification
30 days’ holiday + bank holidays + Christmas shutdown
Full training in specialist software and e-learning tools
Opportunities to get involved in designing brand-new courses as content develops
Support from an experienced team who’ll help you grow
Training:
Digital Learning Designer Level 5 (Higher national diploma) Apprenticeship Standard
Training Outcome:
This apprenticeship could lead to exciting career paths such as: E-learning Designer/Developer Instructional Designer Learning & Development Manager
Employer Description:We’re working with a client in the law and finance sector who creates short online learning courses for professionals. They’re now looking for a creative digital learning designer apprentice to help refresh and improve their courses and bring new content to life!Working Hours :Monday - Friday, 9.00am - 5.00pm
During your training period: 5 days per week in the office
Once agreed: 4 days in the office, with 1 day per week working from home for apprenticeship trainingSkills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Creative,Customer care skills,IT skills,Logical,Initiative,Non judgemental,Number skills....Read more...
At Leda Homecare Ltd, we know that different people need different types of care and different levels of care. We therefore offer a range of products which can be discussed and adapted to suit every client. We ensure that all our clients are the decision makers, and we work with them to make their day-to-day task as easy as possible.
Duties will include:
Assisting with personal hygiene, dressing, and grooming.
Supporting mobility and transportation needs.
Providing companionship and emotional support.
Helping with meal preparation and light household duties.
Learning to administer medication safely.
Recording care activities and reporting changes in client condition.
Skills we look for:
Communication Skills – Able to listen actively and speak clearly with clients, families, and colleagues.
Teamwork – Works well with others to provide consistent, high-quality care.
Time Management – Organises tasks efficiently to meet clients’ needs.
Problem-Solving – Responds calmly and thoughtfully to unexpected situations.
Basic Cooking & Housekeeping – Prepares simple meals and helps maintain a clean, safe environment.
Record-Keeping – Accurately documents care activities and observations.
Basic IT Skills – Comfortable using digital tools for training or logging care notes.
Respectful – Treats clients with dignity and honours their choices.
Reliable – Shows up on time and follows through on responsibilities.
Positive Attitude – Brings encouragement and optimism to clients’ lives.
Discreet – Maintains confidentiality and respects privacy.
Adaptable – Can adjust to different clients’ needs and changing situations.
Your Work Week:
Role is community-based, so travelling between clients is essential in all weathers.
Weekends are included in the rota.
Hours can sometimes be long with time off during the day.
At Leda Healthcare, you will be working towards an Adult Care Worker L2 Apprenticeship over the course of 15 months.Training Outcome:
Opportunity for permanent employment upon completion.
Progression to advanced roles or further qualifications in Health and Social Care.
Mentor / Buddy.
Team Leader.
Care Coordinator.
Registered Manager.
Employer Description:Leda Homecare Ltd is registered with the Care Quality Commission (CQC), to provide domiciliary care services for people in the comfort of their own homes. We also provide one to one support for people and their families, who are unable to gain respite care.Working Hours :30 hours per week, on a shift pattern basis including bank holidays, weekends. Exact days and shifts to be confirmed.Skills: Communication skills,Customer care skills,Team working,Patience....Read more...
We’re Cooper Parry’s Audit team – a collaborative group of professionals, passionate about delivering high-quality audits that make a real difference.
We work closely with clients to ensure transparency, accuracy, and trust in their financial reporting – helping them grow with confidence and clarity.
This role is based in our Manchester office.
The assessment centre for this position will take place on the 4th February 2026As an Audit Trainee, you’ll dive into real projects from day one.
This is more than just a job – it’s a launchpad. You’ll:
Support audit fieldwork by reviewing financial documents such as invoices, bank statements, and payroll reports, and assisting in the preparation of financial statements.Engage with clients to understand their systems and processes, attend year-end stocktakes, and contribute to audit testing and reporting in small teams.
Deliver high-quality work by managing deadlines, ensuring data accuracy, and collaborating with your team to meet client expectations.You’ll be supported every step of the way – by peers, mentors, and even our Partners. We’ll give you structure, but also the freedom to grow at your own pace.Training:The apprentice will be out for college days at their local Kaplan office and will receive exam and study leave support.
Working towards a Level 7 Accountancy or taxation professional apprenticeshipTraining Outcome:There is clear progression pathway for an Audit trainee, once qualified you will be promoted to an assistant manager role.Employer Description:We’re no ordinary firm of accountants and business advisers. And this means we don’t give ordinary advice.
We’re straight-talking, we put people and relationships before products and services, and deliver a streamlined, client-focused service free from unnecessary red tape.
This is what’s made us the fastest growing firm of accountants in the UK... and our vision is to continue.
Over the last couple years alone, we have achieved some fantastic feats:
Ranked No.1 in the Accountancy Age Mid-Tier Power Index in 2022
Were Best Companies No.1 Accountancy Firm & No.30 Best Large Company to work for in the UK in 2023
Became B Corp certified in 2023! Measuring and improving our impact beyond business for a brighter tomorrowWorking Hours :Flexible working, core hours include 10am - 4pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
IQA Manager
Part time - 3 days per week
Aston, Birmingham
Permanent
Competitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunities
The Manufacturers' Organisation | Make UK
We are seeking an experienced and driven Internal Quality Assurance (IQA) Manager to lead and continuously improve the quality systems within our Apprenticeships provision. This pivotal role ensures that our programmes meet and exceed the standards set by awarding bodies, regulatory organisations, and internal quality benchmarks.
If you have a passion for educational excellence, experience in engineering or technical learning environments, and a strong background in quality assurance, this is your opportunity to make a real impact.
Key Responsibilities
Act as Centre Coordinator for multiple awarding organisations (e.g. EAL, Pearson, City & Guilds, ILM).
Serve as the main liaison with awarding bodies, managing all compliance, monitoring, and accreditation activities.
Oversee the BTEC and workshop IQA processes.
Support the RPL (Recognition of Prior Learning) team in identifying cost efficiencies.
Ensure delivery meets Ofsted, awarding body, and internal quality standards.
Develop, implement, and review quality assurance policies and documentation.
Manage learner registration, certification, and records in line with regulatory requirements.
Coordinate and lead standardisation meetings to maintain consistency and best practices.
Monitor and review assessment and verification processes, including Assessor and IQA observations.
Maintain accurate, auditable records for all quality assurance and certification activities.
Provide ongoing support and guidance to curriculum managers and delivery teams, ensuring compliance with the latest teaching and learning standards.
Person Specification
Proven experience in a technical/engineering setting.
Strong background in education, particularly in Apprenticeships and Higher Education.
Demonstrated experience liaising with awarding organisations and regulatory bodies.
In-depth understanding of Ofsted, awarding body regulations, and sector compliance.
Skilled in the design and execution of robust quality assurance systems.
Exceptional communication, organisational, and stakeholder management skills.
With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow.
Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits to include, but not limited to: Free parking, meal service on site, no bank holiday/weekend work, flexible hours, health cover, matched pension contributions up to 8%, and life assurance.
We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant.
Our Values at Make UK: Inclusivity & Diversity, Integrity, Innovation, & Collaboration
SAFEGUARDING INFORMATION
This post is exempt from the Rehabilitation of Offenders Act 1974. It is therefore a mandatory requirement that the successful candidate agrees to an enhanced DBS check and satisfactory references.
Individuals barred from working in this sector are reminded it is a criminal offence to submit an application.....Read more...
Senior Residential Childcare Officer – SunderlandA UK driving licence and access to a vehicle are required for this role with the willingness to get business insurance.Experience RequiredLevel 3 Residential Childcare RequiredDo you want to support children and young people’s learning and personal development?Do you want to make a difference in their lives?Would you like to work with our innovative team that values honesty, commitment, flexibility, and integrity?Apply now if you want to make a difference. Location: ROC Children’s Homes, Sunderland Hours: 38.5 hours per week (including sleep-ins, weekends, and Bank Holidays) Reports to: Registered Manager & Deputy ManagerSalary: £33,000 - £36,000 per annum + £50 per sleep in (minimum 8 PCM)£45 per on callAbout ROC Group: ROC the National Care Employer of the Year (2022) is looking for a full-time Senior Residential Childcare Officer to join the team in safe, nurturing, and caring homes for children and young people.As a Senior Residential Childcare Officer, you will support young people in their day-to-day lives, providing high-quality, safe, and nurturing care. You’ll help with the everyday needs and activities of the young people whilst providing them with life skills and great memories! The home is Ofsted registered, and you will work with the team to make sure the home is compliant with the regulations.ROC Group is committed to safeguarding and promoting the welfare of children and young people and is an equal opportunities employer. All roles are subject to enhanced DBS checks, references, and a 6-month probationary period.Job Purpose: As a Senior Residential Childcare Officer, you will lead by example in providing care and support to young people with emotional, behavioural, or learning difficulties. You will guide and support Residential Childcare Workers, assist the management team, and help ensure the highest standards of care are consistently delivered.Key Responsibilities:Young Person Support:
Provide direct care and emotional support tailored to individual needs.Advocate for young people and promote their physical, mental, and emotional wellbeing.Monitor for signs of distress or abuse, prioritising their safety at all times.Encourage independence, education, and participation in leisure activities.Build strong, positive relationships with families, professionals, and external agencies.Guide young people through structured routines and behavioural boundaries.
Leadership and Team Support:
Act as a role model to the team, promoting high standards of care and conduct.Support daily operations and ensure compliance with legislation, policies, and procedures.Assist in team development through training, supervision, and motivation.Contribute to effective communication and documentation, including audits and reports.Promote flexible working, team morale, and proactive problem-solving.Maintain confidentiality, data protection, and uphold health and safety standards.
Transport young people in line with care plans and legal requirements.
Personal Development:
Engage in ongoing training and development.Attend team meetings, contribute to continuous improvement, and uphold equality and diversity at all times.
Benefits:Enhanced DBS check paid for by the companyHealthcare PlanFree ParkingExcellent learning and development opportunitiesRefer a friend bonus schemeProfit share schemeRecognition schemeCredit union saving schemePaid for level 4 on completion of a probationary periodCompany EventsAward-winning company cultureSo – if you are an experienced Residential Childcare Officer, apply now or call on 0330 335 8999.....Read more...
Transport Co-ordinator
Dover Area£34,000 per year + (depending on experience)Permanent - Tuesday – Saturday, 08:00 – 18:00Own Transport Essential due to locationWhy Apply?Looking for a role where no two days are the same? This is a hands-on position within a busy logistics operation, offering variety, responsibility, and the chance to develop your career in transport management. You’ll work alongside an experienced team in a well-established logistics company with a reputation built since 1983.What’s in it for you?
Competitive salary of £34,000 + per year DoE22 days holiday + 8 bank holidaysPension schemeCompany eventsOn-site parking & subsidised fuelA modern office environment with a supportive teamThe chance to learn every aspect of transport operations
The RoleWorking closely with the Transport Manager and Site Manager, you’ll play a key role in keeping operations running smoothly:
Inspecting and recording the condition of a fleet of 38 trucks (including photographing and reporting any damage)Supporting managers with timesheets, expenses, tachograph reports, and holiday trackingCommunicating daily with drivers, workshop teams, and operations staffOverseeing customs documentation, trailer reports, and proof of deliveriesAssisting with driver recruitment and onboardingHelping manage freight in and out of the warehouseDeputising for managers when needed
This role requires flexibility, attention to detail, and strong communication skills. You’ll need to be highly organised and ready to get involved in a wide range of operational tasks.What You’ll Bring
A positive, professional, and helpful attitudeExcellent written and verbal communication skillsStrong IT skillsPrevious experience in transport or logisticsEnergetic, presentable, and willing to learnA forklift licence would be useful (training can be provided)Own transport required due to location
About the CompanyOur client is a long-established logistics business.Operating a large fleet of trailers and tractor units, they provide logistics services to UK and European manufacturers, importers, and exporters.This is a role for someone who wants to work hard, stay busy, and grow in a company that values initiative and commitment.Apply now to join a fast-paced, successful logistics team where your contribution will be noticed and appreciated.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
....Read more...
Our client is a diversified property group with a growing portfolio spanning residential, commercial, and mixed-use assets. As part of their continued growth, they are seeking a Finance Manager to support both day-to-day operations and broader strategic initiatives across the business.Role Overview: This is a hands-on finance role with wide-ranging responsibilities, including cash flow management, reporting, budgeting, and compliance. Working closely with senior leadership, the Finance Manager will also support transaction execution, financial modelling, and portfolio analysis. The ideal candidate will bring a strong analytical mindset, sound financial acumen, and the ability to thrive in a dynamic, fast-paced property environment.Key Responsibilities:
Oversee day-to-day finance operations, including ledgers, postings, and bank reconciliations
Manage rent collection, supplier payments, and credit control processes
Maintain rolling cash flow forecasts and ensure liquidity for operational commitments
Monitor CAPEX and OPEX against budgets and identify cost-saving opportunities
Deliver accurate month-end close, including P&L and balance sheet reconciliations
Prepare annual statutory accounts in line with UK GAAP and ensure VAT compliance
Support transaction execution and due diligence activities
Assist with investment appraisals, including DCF, IRR, and NPV modelling
Develop financial reports and dashboards for internal and investor use
Conduct scenario analysis, portfolio reviews, and market research
Support compliance reporting for fundraising and refinancing initiatives
Candidate Profile:
Bachelor’s, Master’s or PhD in Finance, Accounting, Economics or a related discipline
ACA / ACCA / CIMA qualified (or part-qualified), with relevant finance experience
Open to recent graduates or professionals with up to several years’ experience
Knowledge of UK financial reporting standards and VAT regulations
Strong financial modelling skills and experience with investment analysis
Proficient in Excel; familiarity with accounting systems such as Xero or Re-Leased is advantageous
Detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced setting....Read more...
As an Apprentice Educator at The Nursery School Charlwood you will work as a team to help support the nursery as it grows into a truly fascinating setting for our children, whilst studying towards a Level 3 Childcare qualification.
During your apprenticeship duties will include:
To work within the ethos of our Nurseries and provide a warm, welcoming and stimulating environment, where children feel secure
With the guidance of the Senior and Qualified practitioners to ensure the well-being, care of all the children and support their access to learning (including those with additional needs)
To assist with the planning and preparation of activities, to meet children’s individual needs, liaising with parents and negotiating working targets ensuring effective communication within the nursery
To assist in providing learning experiences that challenge and enable children to grow in confidence and independence within a stimulating environment
To nurture positive relationships and role modelling positive behaviour with children ensuring their emotional well-being to promote their confidence and self-esteem
To assist in the recording of observation, assessment, monitoring, and record keeping of children’s learning and development using a variety of methods and to inform planning
Supervisions of meals and mealtimes, and where appropriate additional preparation of food/bottles for babies to ensure safer eating
To adhere at all times to the Allergies and Allergic Reactions Policy as well as the Sleep Policy to safeguard children with allergies and whilst sleeping
To understand and promote inclusion and equality policies and procedures
To be a reliable member of the team, working co-operatively and with flexibility
To work flexible hours as requested by the Manager
Any other duties appropriate to the post as directed by the Nursery Manager and The Company Directors
At The Nursery School Company we create an encouraging environment where you can thrive and accomplish things that you may have never thought possible.
We offer:
Generous Holidays - from 31 days a year inclusive of bank holidays
A day off for your birthday
Discounted Childcare
Uniform
CPD fund
Social events
And more!Training:Your full role and responsibilities will be set out by your employer. They will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
You will be working towards the Level 3 Early Years Educator apprenticeship standard, which includes:
Knowledge, Skills and Behaviours
Level 3 Diploma for the Early Years Educator
Level 3 Award in Paediatric First Aid or Level 3 Award in Emergency Paediatric First Aid
Level 2 Functional Skills in maths and English (if required)
This will be delivered by your dedicated training provider, Realise.Training Outcome:Our commitment to our employees is to ensure you are fully supported in reaching your potential. We continually invest in you and your development which is paramount to our success.Employer Description:Our beautiful Charlwood nursery is set in a stunning early 17th century Tudor country house in Charlwood, Crawley. Located in 4.5 acres of garden and woodland, the property retains many of its stunning original features, such as windows, fireplaces and Horsham stone roof whilst benefiting from being completely refurbished to our very high standards. Charlwood is a beautiful nursery which offers a warm and cosy home from home feel. The nursery features an all weather rear garden, sensory garden and onsite forest school.Working Hours :30 hours a week, Monday to Friday, shifts to be confirmedSkills: caring,Communication Skills,Creative,Friendly,Initiative,Logical,Non judgemental,Organisation skills,Patience,Team working....Read more...
MAIN PURPOSE OF JOB
RDi is a leading healthcare solutions provider for solving complex logistical and technological challenges for patient sample collections, to improve efficiency and quality of care for patients all around the world. If you are looking to start your career and are seeking a new challenge, then RDi is where you need to be. With a growing workforce and expanding requirements for remote patient sampling, RDi require a Finance Apprentice to join our team to achieve our ambitious growth in the coming years.
Duties and Responsibilities:
The Finance Apprentice will provide support to the Finance Manager and the team while undertaking learning and development to progress with an AAT qualification over the term of the apprenticeship. This role involves working within the finance team to support accurate and timely processing of financial transactions and maintain the integrity of information in the financial system.
Specific responsibilities include:
Supporting the processing of supplier invoices, handling and resolving queries as they arise.
Liaising with others across the organisation to support order processing, goods receipting, authorisations and appropriate controls within the Accounts Payable and Accounts Receivable processes.
Assisting in the accurate recording of sales invoicing, ensuring timely receipts of cash from customers and regularly monitoring the sales ledger more generally.
To monitor and process emails as and when contacted by customers and suppliers.
To assist in maintaining the nominal ledger cash accounts, including bank reconciliations and credit card reconciliations.
Support the employee expenses reclaim process, including the processing of expense claims and entry on to the accounting system.
To help maintain the integrity of information in the financial system.
Undertake other regular and ad hoc accounting or administrative activities as required.
This role provides an excellent opportunity for an aspiring finance professional to gain practical experience while working towards a recognised qualification. If you have a passion for finance and a desire to learn, this apprenticeship could be the perfect fit!
COMPETENCY REQUIREMENTS
A positive, pro-active can-do attitude.
Attempt to keep up to date with the ever-changing technological and social advances across the healthcare services industry.
Have the ability to communicate clearly with strong and adaptable interpersonal skills.
Honest, trustworthy and reliable – demonstrate good integrity.
Time management and ability to prioritise tasks to ensure customer and business needs are met.
Have strong attention to detail.
Remain calm and upbeat even in difficult circumstances, always looking for continuous improvement.
Self-motivated and able to perform as part of a team, supporting their colleagues when required.
Strong verbal and written communication skills.
Working knowledge of MS Office and Outlook, most specifically Excel.
Follow company Quality, Environmental and Health & Safety Procedures.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow any other job-related instructions and to perform other job-related duties requested by their manager. Training Outcome:To join the RDi Team.Employer Description:RDi is a leading healthcare solutions provider for solving complex logistical and technological challenges for patient sample collections, to improve efficiency and quality of care to patients all around the world.Working Hours :Depends on the training times but normally 3/4 days in the office and 1/2 days at college. These details will be confirmed according to the college courseSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative....Read more...
As an Apprentice Educator at The Nursery School Charlwood you will work as a team to help support the nursery as it grows into a truly fascinating setting for our children, whilst studying towards a Level 3 Childcare qualification.During your apprenticeship duties will include:
To work within the ethos of our Nurseries and provide a warm, welcoming and stimulating environment, where children feel secure.
With the guidance of the Senior and Qualified practitioners to ensure the well-being, care of all the children and support their access to learning (including those with additional needs).
To assist with the planning and preparation of activities, to meet children’s individual needs, liaising with parents and negotiating working targets ensuring effective communication within the nursery.
To assist in providing learning experiences that challenge and enable children to grow in confidence and independence within a stimulating environment.
To nurture positive relationships and role modelling positive behaviour with children ensuring their emotional well-being to promote their confidence and self-esteem.
To assist in the recording of observation, assessment, monitoring, and record keeping of children’s learning and development using a variety of methods and to inform planning.
Supervisions of meals and mealtimes, and where appropriate additional preparation of food/bottles for babies to ensure safer eating.
To adhere at all times to the Allergies and Allergic Reactions Policy as well as the Sleep Policy to safeguard children with allergies and whilst sleeping.
To understand and promote inclusion and equality policies and procedures
To be a reliable member of the team, working co-operatively and with flexibility.
To work flexible hours as requested by the Manager.
Any other duties appropriate to the post as directed by the
Nursery Manager and The Company Directors:At The Nursery School Company we create an encouraging environment where you can thrive and accomplish things that you may have never thought possible.We offer;• Generous Holidays – from 31 days a year inclusive of bank holidays• A day off for your birthday• Discounted Childcare• Uniform• CPD fund• Social eventsAnd more!Training:Your full role and responsibilities will be set out by your employer. They will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
You will be working towards the Level 3 Early Years Educator apprenticeship standard, which includes:
Knowledge, Skills and Behaviours
Level 3 Diploma for the Early Years Educator
Level 3 Award in Paediatric First Aid or Level 3 Award in
Emergency Paediatric First Aid
Level 2 Functional Skills in maths and English (if required)
This will be delivered by your dedicated training provider, Realise.Training Outcome:Our commitment to our employees is to ensure you are fully supported in reaching your potential. We continually invest in you and your development which is paramount to our success.Employer Description:Our Brighton Nursery which is set in an iconic 1930s villa in Patcham, Brighton. Located in 0.5 acres of garden and woodland, the property retains many of its stunning original features, such as windows, fireplaces and Glazed Green Tile roof. The nursery underwent a full refurbishment before opening in Spring 2024Working Hours :30 hours a week, Monday to Friday, shifts to be confirmedSkills: caring,Communication Skills,Creative,Friendly,Initiative,Logical,Non judgemental,Organisation skills,Patience,Team working....Read more...
Transport Co-ordinator
Dover Area£34,000 per year + (depending on experience)Permanent - Tuesday – Saturday, 08:00 – 18:00Own Transport Essential due to locationWhy Apply?Looking for a role where no two days are the same? This is a hands-on position within a busy logistics operation, offering variety, responsibility, and the chance to develop your career in transport management. You’ll work alongside an experienced team in a well-established logistics company with a reputation built since 1983.What’s in it for you?
Competitive salary of £34,000 + per year DoE22 days holiday + 8 bank holidaysPension schemeCompany eventsOn-site parking & subsidised fuelA modern office environment with a supportive teamThe chance to learn every aspect of transport operations
The RoleWorking closely with the Transport Manager and Site Manager, you’ll play a key role in keeping operations running smoothly:
Inspecting and recording the condition of a fleet of 38 trucks (including photographing and reporting any damage)Supporting managers with timesheets, expenses, tachograph reports, and holiday trackingCommunicating daily with drivers, workshop teams, and operations staffOverseeing customs documentation, trailer reports, and proof of deliveriesAssisting with driver recruitment and onboardingHelping manage freight in and out of the warehouseDeputising for managers when needed
This role requires flexibility, attention to detail, and strong communication skills. You’ll need to be highly organised and ready to get involved in a wide range of operational tasks.What You’ll Bring
A positive, professional, and helpful attitudeExcellent written and verbal communication skillsStrong IT skillsPrevious experience in transport or logisticsEnergetic, presentable, and willing to learnA forklift licence would be useful (training can be provided)Own transport required due to location
About the CompanyOur client is a long-established logistics business.Operating a large fleet of trailers and tractor units, they provide logistics services to UK and European manufacturers, importers, and exporters.This is a role for someone who wants to work hard, stay busy, and grow in a company that values initiative and commitment.Apply now to join a fast-paced, successful logistics team where your contribution will be noticed and appreciated.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
....Read more...
You've built a reputation for delivering exceptional customer experiences. You've led teams, driven growth, and solved problems others couldn't. But lately, something's missing, maybe it's the red tape, the endless Zoom calls, or the lack of real connection, appreciation or opportunity?OLS Ltd, are offering more than a role. They're offering a culture where your voice matters, your ideas are welcomed, and your impact is felt. They're a family-run business with an international reputation and a self-sustaining flow of leads, no cold calls, no corporate nonsense. Just real relationships, real results, and a team that has each other's backs.They believe in empowering people, not managing them. They encourage responsible and accountable risk-taking, celebrate efficiency, and operate with a no-blame mindset. If you're tired of bureaucracy and want to be part of something meaningful, something long-term, this is your moment.OLS are looking for someone who thrives in a collaborative, in-person environment, values their work-life balance, and is ready to grow into a leadership role like Head of Sales & Marketing. If you're ambitious, driven, and want to build something that lasts OLS want to meet you. What You'll Be DoingAs Customer Success Manager, you'll be the voice of customers inside the business. You'll:
Build and maintain strong, long-term customer relationshipsEnsure clients get maximum value from our solutionsNurture our supply partners and handle all referralsIdentify opportunities for growth and upsellingCollaborate across departments to improve customer experienceHelp shape our customer success strategy as we growDevelop your career-with a clear path to roles like Head of Sales & Marketing
Why You'll Thrive at OLS Ltd
No Red Tape: They trust their team to make smart decisions-no micromanagement, no endless approvalsRisk-Friendly Culture: Innovation is encouraged. Mistakes are part of learning-no blame games hereInbound Pipeline: Their reputation speaks for itself. No cold calling-just genuine relationship buildingFamily Feel: They've got each other's backs. You'll feel it from day oneWork-Life Balance: They reward effort with flexibility. Evenings and weekends are yoursOffice-Based Teamwork: They value real collaboration-this is a full-time, in-office role in Doncaster
Benefits You'll Love
25 days holiday + bank holidaysChristmas break from Dec 24th to New YearBirthday off after 2 years' servicePension schemePrivate healthcare via WestfieldCareer development: training, PDRs, and mapped progression
If you are interested in this role and would like to learn more, please attach your up to date CV to the link provided and we will be in direct contact.....Read more...
SALES ADMINISTRATOR – CREWE - £26,000We are working with a fantastic company based in Crewe. Having been established for many years, our client has continued to grow and are a market leader in their industry.They are now recruiting for an experienced Sales Administrator to join their team of 3. Working 36.25 hours per week between 8am to 5pm Monday to Friday.COMPANY BACKGROUNDEstablished over 20 years ago, the company has continued to grow. A market leader in their field, their customers are King but so are their employees. Our client, truly looks after their staff, recognises hard work, achievements and dedication. They offer a relaxed but busy working environment, excellent training and support on an ongoing basis and career progression.SALES ADMINISTRATOR JOB PURPOSEReporting to the Product Sales Manager, you’ll play a key role in supporting the small sales office. You’ll be responsible for processing orders, handling customer enquiries, and ensuring smooth communication between departments to meet customer demands efficientlySALES ADMINISTRATOR KEY RESPONSIBILITIES:
Process sales and purchase ordersHandle customer enquiries via phone, email, and face-to-faceMeet and greet visitorsCheck stock availability and produce accurate quotesLiaise with workshop staff and logistics companiesGenerate invoices and maintain filing systemsProvide daily tallies of quotes/ordersGeneral administrative duties
SALES ADMINISTRATOR KEY REQUIREMENTS:
Demonstrable experience in a sales office or customer service environmentExcellent verbal and written communication skills, with strong organisational abilitiesProficient in Microsoft Word and ExcelProfessional and confident telephone mannerAbility to work effectively under pressure, both independently and as part of a teamExceptional attention to detail and a high degree of accuracyEagerness to learn and adapt to bespoke systemsExperience with sales order processing and managing high volumes of telephone enquiriesPrevious experience within a manufacturing environment (advantageous but not essential)
SALES ADMINISTRATOR BENEFITS AND PACKAGE:
Salary £26,000 APPROXWorking 36.25 hours per week Monday to FridayWorking Hours to be negotiated and agreed between 8am-5pmExcellent training and development on an ongoing basis25 days holiday plus bank holidaysChristmas shutdownDeath in service coverOn-site parkingRewards scheme which includes discount holidaysAn open, friendly, supportive working environmentGenuine opportunity for career progressionCompany events twice a yearCycle to work schemeReward and recognition awardsOnline wellness centre
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencySALES ADMINISTRATOR – CREWE– £26000....Read more...
An amazing new job opportunity has arisen for a committed Consultant Psychiatrist - Eating Disorders to work in an exceptional mental health hospital based in the Bromley, Kent area. You will be working for one of UK’s leading healthcare providers
One of the leading private hospitals treating addictions and general psychiatric conditions, as well as having an accredited eating disorder service
**To be considered for this position you must hold full GMC registration, be on the Specialist Register with a CCT or CESR in General Adult Psychiatry or Eating Disorders, and possess Approved Clinician status**
As the Consultant Psychiatrist your key responsibilities include:
You will play a key part in their recovery, assisting qualified staff with the assessment and implementation of individual patient care plans, undertaking routine tasks and activities as directed or delegated to facilitate wellbeing, dignity and treatment of patients
Serve as Consultant and Responsible Clinician, leading patient care planning and multidisciplinary collaboration across inpatient and outpatient settings
Assess and manage complex cases, chair MDT/CPA meetings, and liaise with patients, families, and external stakeholders
Provide clinical leadership alongside the Ward Manager, ensuring compliance with regulatory and organisational standards
Contribute to governance and quality improvement through active participation in ward, CAMHS, and service development meetings
Engage in academic activities including teaching, case presentations, audit, research, and ongoing professional development
The following skills and experience would be preferred and beneficial for the role:
Good team player and keen to participate in a multidisciplinary approach to assessment, formulation and management plans
Communication and interpersonal skills are critical
Be innovative and imaginative with the ability to initiate corporate decisions
Have essential understanding of current developments in psychiatry and other aspects of mental health
The successful Consultant Psychiatrist will receive an excellent salary of £170,000 - £180,000 pro rata. This exciting position is a permanent part time role working 30 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
Free on-site parking
Supplemented meals
30 days annual leave plus bank holidays
Birthday Holiday - Your Birthday as an extra days annual leave
Enhanced maternity pay
Contributory pension scheme
Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops/tablets/smartphones) and Healthcare Cash Plan (Simply Health Scheme)
Access to development opportunities
Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
Leadership & management development
Long service award
Refer a friend bonus
Reference ID: 7070
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
An amazing new job opportunity has arisen for a dedicated to Consultant Psychiatrist - CAMHS to work in an exceptional mental health hospital service based in the Chelmsford, Essex area. You will be working for one of UK's leading health care providers
The hospital has established an excellent reputation for providing high standards of treatment for a diverse range of mental health difficulties including addictions, depression, anxiety, and stress
**To be considered for this position you must hold a Full GMC registration and inclusion on the Specialist Register + CAMHS CCT or equivalent CESR**
As the Consultant Psychiatrist your key responsibilities include:
Serve as Consultant and Responsible Clinician, leading patient care planning and multidisciplinary collaboration across inpatient and outpatient settings
Assess and manage complex cases, chair MDT/CPA meetings, and liaise with patients, families, and external stakeholders
Provide clinical leadership alongside the Ward Manager, ensuring compliance with regulatory and organisational standards
Contribute to governance and quality improvement through active participation in ward, CAMHS, and service development meetings
Engage in academic activities including teaching, case presentations, audit, research, and ongoing professional development
The following skills and experience would be preferred and beneficial for the role:
Be innovative and imaginative with the ability to initiate corporate decisions
Have essential understanding of current developments in psychiatry and other aspects of mental health
Substantial knowledge of change management, relevant legislation, contemporary issues in mental health, knowledge of and experience in purchaser/provider contractual issues
Previous Consultant experience
The successful Consultant Psychiatrist will receive an excellent salary of £180,880 per annum. This exciting position is a permanent full time role working through days. In return for your hard work and commitment you will receive the following generous benefits:
Free on-site parking
Supplemented meals
30 days annual leave plus bank holidays
Birthday Holiday - Birthday as an extra day annual leave
Enhanced maternity pay
Contributory pension scheme
Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops/tablets/smartphones) and Healthcare Cash Plan (Simply Health Scheme)
Access to development opportunities
Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
Leadership & management development
Long service award
Refer a friend bonus
The opportunity to lead and influence the development of a new service
Support from Priory’s established national CAMHS network
Protected CPD time and access to a network of Consultant peers
A supportive working environment committed to high-quality care
Reference ID: 7056
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
Main Duties/responsibilities will include:
To assist in the provision of a Finance Service whilst developing the skills needed to achieve the Level 3 AAT qualification
The role will cover a wide variety of tasks such as income, supplier payments and accounting
Finance duties can include:
Processing and coding expenditure payments, including invoices and petty cash
Bank reconciliations
Processing journals
Processing and coding income transactions
Attend college/training provider as and when required and meet the demands of qualification requirements, working with the training provider to ensure qualification is obtained within set timescales
Meet deadlines of college/training provider
Efficient use of IT back-office systems, including Microsoft Outlook, Excel and Word (training will be provided where appropriate)
To maintain a confidential (manual and electronic) filing system to ensure that accurate, up-to-date information is available
To prepare and dispatch standardised letters and e-mails as directed to the required standards and timescales
To undertake filing, photocopying, collation of information and general clerical work
To undertake standard word-processing, presentation work, spreadsheet work and database input as required
Liaise with the line manager for additional duties as required
To support the administrative processes carried out in the office
To respect the confidential nature of the work and protect personal information in accordance with data protection regulations and policies in place
Training:
Level 3 Assistant Accountant Apprenticeship Standard
Location: Unit 1A/1B Birch House, 80 Eastmount Road, Darlington DL1 1LA
Working 5 days per week, inclusive of 1 day per week for study at Darlington College
Training Outcome:Upon successful completion of the apprenticeship, you may have opportunity to progress within the business by continuing on to Level 4 AAT or other means of accounts qualification.Employer Description:TM Accountancy and Finance, a professional Darlington accounting firm founded in 2020, has many combined years of experience. Our expertise have proven to be invaluable as we have assisted hundreds of clients throughout the nation, who have came to TM Accountancy and Finance in the search of a personal and dependable service.
Our reputation is based on our willingness to go above and beyond for each and every client we serve. The TM Accountancy and Finance team will be more than happy to assist you in any way we can, whether you are a new business looking for help, a sole trader seeking financial advice or help with your VAT returns.Working Hours :Monday to Friday 8am - 3pm with a day release to college
This apprenticeship is 15 months plus 3 months for the End Point Assessment and gateway.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Common sense,Reliable,Motivated,Thorough....Read more...
Unlock and lock building, set/unset alarms
Set up and take down furniture, tables, and chairs for events
Assist with basic cleaning of rooms and equipment before and after use
Serve customers at the Coffee Bar or main bar, taking cash and card payments
Greet hirers and visitors, providing excellent customer service
Help with event preparation (e.g. setting up media equipment, arranging catering areas)
Carry out routine health and safety, and fire safety, checks and complete relevant records/compliance logs
Ensure hirers use equipment safely
Record incidents or accident on the reporting system
Support with bookings – answering queries in person, by phone, or email
Assist with stock checks and restocking items (e.g. bar supplies and cleaning products)
Shadow the Civic Centre Manager to learn about compliance, licensing, and policies
Process invoices, check payments have been received, and help chase outstanding payments
Use booking systems and IT tools for admin tasks
Take part in team meetings, training sessions, and workshops
Training:Qualification
Level 2 Customer Service Practitioner Apprenticeship Standard
Training at Warminster Civic Centre; work shadowing, webinars, industry visits, online learning, 1-1 tuition, training courses
Training style will be work based
Training Outcome:On completion of your apprenticeship, you will have a solid grounding in all aspects of customer care within a busy, multi-use hire facility. You’ll have experience working with a wide range of clients and organisations, from corporate businesses such as the National Trust, Loungers, and Wiltshire Council, to national and local voluntary groups including Age UK, Warminster & District Stroke Group, and the Riding for the Disabled Association.
You’ll gain hands-on experience supporting events such as wakes, children’s parties, exercise groups, charity functions, and community events such as markets, fairs and fundraisers.
You will develop knowledge of the full booking process, from handling initial enquiries to ensuring events run smoothly on the day, liaising with organisers, preparing rooms and equipment, and resolving queries with professionalism.
This experience will give you the skills and confidence to progress into a permanent role within the organisation or to apply for other positions in customer service, facilities management, or venue operations.Employer Description:Warminster Civic Centre is an accessible, comfortable and versatile venue available for hire in Warminster, Wiltshire. It lends itself excellently to various events including training sessions, meetings, conferences, craft fayres, indoor markets, fitness classes and group events.Working Hours :Working 5 days out of 7.
Hours: 35, includes shifts and evening, Bank Holiday and weekend working.
Breaks: 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Non judgemental,Patience,Physical fitness....Read more...
As the Finance Assistant Apprentice, you will be responsible for ensuring the efficient and effective financial administration of the nurseries, including maintaining financial reporting and the full procurement process.
In this role, funding will be provided for you to undertake the Level 3 Finance Assistant apprenticeship programme. You will be supported with aligning your work responsibilities with your studies and provided with Off the Job time to complete your studies across the duration of your training programme.
Key Responsibilities:
Income and Administration
Input and reconcile all payments received to the nursery booking system
Process claims through various childcare grant schemes, including Tax-Free Childcare and the Childcare Grant Payment Scheme
Reconcile Local Authority funding received to booking patterns and additional claims
Raise all sales invoices for external work completed by the team
Use accounting software and the nursery management system to process transactions and generate reports
Procurement and Supplier Management
Raise and process purchase orders, ensuring goods are received and POs matched to invoices for payment
Attend monthly procurement meetings with nursery managers to confirm requirements
Manage the purchase ledger and supplier records
Maintain preferred supplier list and procurement catalogue
Raise, and obtain approval for, weekly payment runs, ensuring all approved invoices are paid promptly
Process and reconcile credit card transactions
Maintain utilities contracts, annual insurance, and subscriptions
Month End and Audit
Support with monthly bank and balance sheet reconciliations
Upload, and ensure accuracy of, budgets to the finance system
Support with schedules and reporting for annual audit, saving backing schedules monthly
Training:You will be expected to attend college at Ealing Campus of West London College for one day per week during term time to complete the required classroom-based training.Training Outcome:Upon successful completion of the apprenticeship, we aim to offer a permanent role within the organisation if a position is available.Employer Description:Our nurseries are about much more than childcare. Founded by passionate, qualified teachers, we are committed to providing families with excellent early years education. Our team works together to ensure that every child has a joyful, engaging and secure nursery experience and leaves us ready to start school happily and confidently. We have six nurseries in London, located near Elephant & Castle, Clapham Junction, East Croydon, Holland Park, Ladbroke Grove and Enfield, where we offer flexible and affordable daycare in a stimulating and nurturing environment.Working Hours :Flexible working of 7.5 hours per day around core hours of 10am to 4pm (as agreed with line manager).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Initiative,Work under pressure,Proactive....Read more...
AA Euro Healthcare are recruiting for an experienced and compassionate Care Home Manager on behalf of a leading adult care provider in Charing, Kent. This is an excellent opportunity to step into a leadership role and make a genuine difference in the lives of adults with complex needs.About the Role:As Home Care Manager, you will be taking responsibility for all aspects of the day to day running of the care home and to achieve an industry leading standard.Key responsibilities include:
Lead and direct the day-to-day operational management of the home, ensuring that available resources are used effectively to enable the provision of a good quality service.Ensure that all staff working within the home receive regular supervision.Work closely with the Service Development Team, participating in the selection and compatibility of potential new residents, their assessment, transition into the home if appropriate.Ensure that all service users have a dynamic support plan, which involves the person as far as is possible, takes account that person’s needs and aspirations, and is reviewed regularly.Hold responsibility for ensuring that the home operates in accordance with all statutory requirements, using the National Minimum Standards as a benchmark for good practice.Ensure that the home offers a safe environment geared to creating opportunities for the personal development of service users, taking into account practical, physical and emotional needs.Take a lead role for risk analysis within the home, ensuring that appropriate assessments take place, and plans put in place to minimise risk where necessary.Ensure that all steps are taken to maintain the health of people living within the home. Play a supporting role to Senior Managers regarding the Contract Monitoring process, providing reports, management information on the conduct of the home where this is necessary.Liaise with external Agencies as appropriate, and ensure that contact between the staff team and those Agencies is conducted in a professional manner.Work with the Personnel Department in supporting the recruitment and selection of staff, assist the Area Manager in the formulation of staffing strategies, Policies and Procedures, and other pieces of managerial work as required.Participate, as required, in the formulation of budgets, to monitor expenditure in specific budget headings, as required.Ensure that proper record and administrative systems are in place within the home, as required by CareTech Policy & Procedures, and Statutory Authorities.Be accountable for the management of the Home’s petty cash float and any monies/valuables belonging to service users kept within the home.Participate in the Area’s on-call management system as required.Ensure that the home is run in accordance with good Health & Safety practice and legal requirements.Ensure that maintenance and equipment renewal needs are communicated to the relevant person, obtaining costings/quotes where appropriate, and then ordering items/services once authorised.Ensure that good communication networks are maintained within the home.Support the Company’s Disciplinary & Grievance processes, as required, including involvement in Investigations, and the Chairing of Disciplinary Hearings if need be.Ensure that all staff within the Home are aware of, and adhere to, Policy & Procedures, and to have involvement in the review and revision of these, and other Company documents when required.Undertake any other managerial tasks as required, in accordance with the seniority and level of responsibility inherent in this position.
What’s On Offer:
Competitive Salary28 days annual leave (inclusive of bank holidays)Flexible Holiday Purchase SchemeComprehensive induction programme to Care Certificate StandardsOpportunities to complete Apprenticeships and gain qualifications in Social CareStakeholder Pension & Share Save SchemeFree Employee Assistance ProgrammeAnnual staff awards and employee recognition schemesClear pathways for career progressionAccess to the Care Foundation for family and friend grant applications
What You’ll Need:
Previous experience at management level is essential.The ability to keep calm under pressure.Confidence to work alone and as part of a team.Excellent communication skills.The passion to work with vulnerable Adults.The desire and commitment to achieve high standards of safeguarding.
Personal Characteristics:
Diploma in Health and Social Care or be willing to work towards one.Experience in supporting adults with challenging behaviour, learning disabilities and/or mental health issues.The ability to keep calm under pressure.The confidence to work alone or as part of a team.Excellent communication skillsThe passion to work with vulnerable adultsThe desire and commitment to achieve high standards of safeguarding.
Apply today and a member of the AA Euro Healthcare team will be in touch!INDHC ....Read more...
Customer Operations Advisor Contract: Full-time, Permanent (Mon-Fri 9am – 5pm) Location: Norwich / Hybrid (3 days in office)Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993, Citation ISO provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity-owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role, you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs, with a background in administration, customer service or support. • Your accuracy is a key strength. • You will have a passion for delivering exceptional service to customers and colleagues. • Motivated and resilient, adaptable, strong organisational skills with the ability to multitask/prioritise appropriately • You will love to build great relationships and build rapport easily, creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication skills • Ability to understand and retain complex procedures. • Natural problem solver and decision-making skills • You will have a high level of attention to detail and commitment to quality • Can do attitude • Computer literacy, including strong knowledge of Word, Outlook and Excel • Previous experience of working CRMs advantageous • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addenda in a timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amendments, issuing new contracts or contract addenda and updating all relevant systems/departments with relevant changes • Contract Addendums: produce relevant client contract(s) and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Process File checks of new sales; o Check all new sales approved for Citation BDM, Citation GIST and Norwich Sales to confirm that all relevant paperwork has been completed accurately and that Salesforce CRM and Filemaker records have been created correctly. - Confirm data accuracy by cross-checking contract values and relevant discounting with current Price Books. Confirm ASCB suitability by cross-checking new service form output versus reasons for seeking document, ensuring relevant problem resolution emails are retained on Salesforce. o Once all criteria have been met, create all relevant client files, documents, and Manager approve for Diary Management to be able to schedule appointments. • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales. • Novation Agreements; produce Deeds of Novation and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Change of Certificate Details; email Change of Certificate Details forms to the client, once receive,d process of pass to 2nd Line team for further review (i.e. change of cert scope) • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact • Live chat; provide live chat support • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email, etc. • Customer enquiries; progression of customer enquiries workstream, including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs. • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve. • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude• Strong attention to detail and confident handling data• Good communication skills (written and verbal)• Organised and able to manage multiple tasks effectively• Quick to learn new systems, products, and processes• Comfortable working cross-functionally in a team environment• Basic proficiency in Microsoft Word, Outlook, and Excel• Experience using CRM systems (Salesforce desirable)• Reliable, adaptable, and ready for any challenge....Read more...
AA Euro Healthcare are recruiting for an experienced and compassionate Care Home Manager on behalf of a leading adult care provider in Charing, Kent. This is an excellent opportunity to step into a leadership role and make a genuine difference in the lives of adults with complex needs.About the Role:As Home Care Manager, you will be taking responsibility for all aspects of the day to day running of the care home and to achieve an industry leading standard.Key responsibilities include:
Lead and direct the day-to-day operational management of the home, ensuring that available resources are used effectively to enable the provision of a good quality service.Ensure that all staff working within the home receive regular supervision.Work closely with the Service Development Team, participating in the selection and compatibility of potential new residents, their assessment, transition into the home if appropriate.Ensure that all service users have a dynamic support plan, which involves the person as far as is possible, takes account that person’s needs and aspirations, and is reviewed regularly.Hold responsibility for ensuring that the home operates in accordance with all statutory requirements, using the National Minimum Standards as a benchmark for good practice.Ensure that the home offers a safe environment geared to creating opportunities for the personal development of service users, taking into account practical, physical and emotional needs.Take a lead role for risk analysis within the home, ensuring that appropriate assessments take place, and plans put in place to minimise risk where necessary.Ensure that all steps are taken to maintain the health of people living within the home. Play a supporting role to Senior Managers regarding the Contract Monitoring process, providing reports, management information on the conduct of the home where this is necessary.Liaise with external Agencies as appropriate, and ensure that contact between the staff team and those Agencies is conducted in a professional manner.Work with the Personnel Department in supporting the recruitment and selection of staff, assist the Area Manager in the formulation of staffing strategies, Policies and Procedures, and other pieces of managerial work as required.Participate, as required, in the formulation of budgets, to monitor expenditure in specific budget headings, as required.Ensure that proper record and administrative systems are in place within the home, as required by CareTech Policy & Procedures, and Statutory Authorities.Be accountable for the management of the Home’s petty cash float and any monies/valuables belonging to service users kept within the home.Participate in the Area’s on-call management system as required.Ensure that the home is run in accordance with good Health & Safety practice and legal requirements.Ensure that maintenance and equipment renewal needs are communicated to the relevant person, obtaining costings/quotes where appropriate, and then ordering items/services once authorised.Ensure that good communication networks are maintained within the home.Support the Company’s Disciplinary & Grievance processes, as required, including involvement in Investigations, and the Chairing of Disciplinary Hearings if need be.Ensure that all staff within the Home are aware of, and adhere to, Policy & Procedures, and to have involvement in the review and revision of these, and other Company documents when required.Undertake any other managerial tasks as required, in accordance with the seniority and level of responsibility inherent in this position.
What’s On Offer:
Competitive Salary28 days annual leave (inclusive of bank holidays)Flexible Holiday Purchase SchemeComprehensive induction programme to Care Certificate StandardsOpportunities to complete Apprenticeships and gain qualifications in Social CareStakeholder Pension & Share Save SchemeFree Employee Assistance ProgrammeAnnual staff awards and employee recognition schemesClear pathways for career progressionAccess to the Care Foundation for family and friend grant applications
What You’ll Need:
Previous experience at management level is essential.The ability to keep calm under pressure.Confidence to work alone and as part of a team.Excellent communication skills.The passion to work with vulnerable Adults.The desire and commitment to achieve high standards of safeguarding.
Personal Characteristics:
Diploma in Health and Social Care or be willing to work towards one.Experience in supporting adults with challenging behaviour, learning disabilities and/or mental health issues.The ability to keep calm under pressure.The confidence to work alone or as part of a team.Excellent communication skillsThe passion to work with vulnerable adultsThe desire and commitment to achieve high standards of safeguarding.
Apply today and a member of the AA Euro Healthcare team will be in touch!INDHC ....Read more...
Customer Operations Advisor Contract: Full-time, Permanent (Mon-Fri 9am – 5pm) Location: Norwich / Hybrid (3 days in office)Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993, Citation ISO provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity-owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role, you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs, with a background in administration, customer service or support. • Your accuracy is a key strength. • You will have a passion for delivering exceptional service to customers and colleagues. • Motivated and resilient, adaptable, strong organisational skills with the ability to multitask/prioritise appropriately • You will love to build great relationships and build rapport easily, creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication skills • Ability to understand and retain complex procedures. • Natural problem solver and decision-making skills • You will have a high level of attention to detail and commitment to quality • Can do attitude • Computer literacy, including strong knowledge of Word, Outlook and Excel • Previous experience of working CRMs advantageous • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addenda in a timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amendments, issuing new contracts or contract addenda and updating all relevant systems/departments with relevant changes • Contract Addendums: produce relevant client contract(s) and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Process File checks of new sales; o Check all new sales approved for Citation BDM, Citation GIST and Norwich Sales to confirm that all relevant paperwork has been completed accurately and that Salesforce CRM and Filemaker records have been created correctly. - Confirm data accuracy by cross-checking contract values and relevant discounting with current Price Books. Confirm ASCB suitability by cross-checking new service form output versus reasons for seeking document, ensuring relevant problem resolution emails are retained on Salesforce. o Once all criteria have been met, create all relevant client files, documents, and Manager approve for Diary Management to be able to schedule appointments. • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales. • Novation Agreements; produce Deeds of Novation and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Change of Certificate Details; email Change of Certificate Details forms to the client, once receive,d process of pass to 2nd Line team for further review (i.e. change of cert scope) • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact • Live chat; provide live chat support • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email, etc. • Customer enquiries; progression of customer enquiries workstream, including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs. • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve. • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude• Strong attention to detail and confident handling data• Good communication skills (written and verbal)• Organised and able to manage multiple tasks effectively• Quick to learn new systems, products, and processes• Comfortable working cross-functionally in a team environment• Basic proficiency in Microsoft Word, Outlook, and Excel• Experience using CRM systems (Salesforce desirable)• Reliable, adaptable, and ready for any challenge....Read more...
Connect to Work Project ManagerLocation: Norwich based - with some travel to North Norfolk requiredHours: 37 per week - subject to Four Day Week scheme following 6-months in postContract: 5-year programme (2025-2030)Salary: £37,338 per annumLeave: 25 days plus bank holidaysApplication Deadline: 21st October (midnight)Interview Date: Monday 27th October (Including evening interview slots to accommodate availability)Reports to: Support Services Manager About the RoleYou will lead the end-to-end delivery of Connect to Work (CtW) across Norwich and North Norfolk - mobilising the project, building partnerships, leading the team, and delivering exceptional performance in line with IPS fidelity and the Service Specification. Connect to Work is a voluntary programme delivering the evidence-based Supported Employment model 'place, train, and maintain', helping disabled people and those with health conditions overcome complex barriers to employment. Key Responsibilities
Lead project mobilisation including staffing, induction, training, systems and venues; implement Specialist Support Framework with provider onboarding and SLAsBuild productive partnerships across Primary Care Networks, NHS/ICS teams, social care, VCSE networks, JCP/DEAs generating referrals and integrated supportLead employer engagement strategy, cultivate business networks and anchor institutions; secure commitments for inclusive recruitment and sustained employmentLine manage c10 Employment Specialists providing coaching, case management reviews and supervision in line with IPS standards and charity protocolsOwn performance plan and trajectory for referrals, starts, employer engagement, job starts and sustainments; monitor provider performance under SSFOversee accurate MI, case records and dashboards; analyse trends to target activity and improve outcomes; prepare high-quality reports for stakeholdersHold contingency caseload when required; provide complex case support and cover during staff absenceEstablish programme governance with NCC including contract/performance meetings; maintain risk register with mitigations and ensure complianceLead marketing and communications for CtW; represent programme locally and influence decision-makersEnsure IPS fidelity through file audits, practice observations and targeted CPD; maintain safe practice across safeguarding, lone working and health & safety
About YouYou have significant project/programme management experience (3+ years) with full life-cycle responsibility, ideally within employment support or adjacent public/VCSE services. Proven experience delivering or managing IPS-fidelity supported employment is essential, along with strong understanding of the Equality Act 2010 and barriers/strengths of people with health conditions and disabilities. You have extensive employer engagement experience including senior-level account management, excellent leadership and people management skills, and outstanding partnership skills across NHS Primary Care/ICS, social care, VCSE and DWP/JCP. About Future ProjectsFuture Projects is a Norwich-based charity dedicated to tackling poverty, exclusion, and disadvantage. We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Additional Information
Highly mobile role requiring delivery across community venues, primary care settings and partner premisesSignificant expectation of evening and weekend working to meet participant and service needsEnhanced DBS check (adult workforce; adults' barred list) and right to work in the UK requiredProgramme delivery until 2030....Read more...
Customer Service Manager Salary 30k dependent on skills and experienceLocation office based daily Cheltenham GL50Full timeWhat We Offer:
Salary £30k/annumCompany pension schemeCycle to work schemeHealth Care Cashplan30 days holiday including bank holidays
Our client &SONS are seeking a Customer Service Manager to oversee their customer service team. The successful candidate will ensure the smooth running of their customer support function, delivering exceptional service across all channels while reflecting the brand’s values. This role will not only manage the customer service team but refine processes, and act as the voice of the customer within the business, feeding valuable insights back into product, marketing, and operations.About Us:&SONS are more than just a company - they are a family. With a legacy of excellence spanning many years, they have established themselves as a leader in the workwear inspired clothing industry. Their commitment to quality, innovation, and customer satisfaction sets them apart, and their people are at the heart of everything they do.The Team You Will Be Leading:&SONS have a small team who are very important to their business. They are the ‘face’ of their business, the people who inform, guide, and advise customers on everything from availability, order tracking, and dealing with any problems.The Role:Customer Support Management
Oversee day to day customer service across email, live chat, phone, and social channels.Lead, support, and mentor the customer service team, including onboarding, training, and performance management.Ensure service standards (response times, resolution times, satisfaction scores) are met or exceeded.
Customer Experience & Continuous Improvement
Review and optimise processes for handling queries, returns, exchanges, and complaints.Ensure all customer interactions align with brand tone of voice and values.Use customer feedback and data to identify and resolve pain points in the online experience.Collaborate with Operations to improve fulfilment and return workflows.
Cross-Functional Collaboration
Work closely with Marketing to align on promotions, campaigns, and communications.Provide feedback to Product and Merchandising teams on customer insights (sizing, fit, quality).Support ESG initiatives by embedding repair, reuse, and circularity values in customer communication.
Reporting & Insights
Monitor and report on customer service KPIs.Provide regular insights to leadership to inform product and operational strategy.Track customer sentiment and share trends to help shape brand decision-making.
Skills & Attributes
Strong leadership and people management skills.Excellent written and verbal communication; customer-first mindset.Calm and solution-oriented under pressure.Highly organised, detail-driven, and process focused.Strong commercial awareness of online retail and fashion environments.
Your Experience:
3+ years’ experience managing customer service in fashion, retail, or e-commerce.Proven track record of leading a small-to-mid-sized team.Demonstrable success in improving customer satisfaction and optimising processes.Familiarity with Shopify e-commerce platformsExperience with HubSpot helpdesk/ticketing systems
If you’re based in Cheltenham and passionate about giving garments a second life and want to make a real impact in a growing brand, we’d love to hear from you. Please send your cv by return.&SONS is for everyone. We believe that an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission.We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks. We have zero tolerance for intolerance. We employ the right person for the job, if you are qualified for the position and reading this - we welcome you! INDHS ....Read more...
