An outstanding new job opportunity has become available for an experienced Care Home Manager to manage an exceptional residential care home based in the Canterbury, Kent area. You will be working for one of UK’s leading health care providers
This care home provides residential care, dementia care, and adult respite break. This isn't just a beautiful home with superb support services; it's a place where residents thrive with enriching lives at the heart of everything they do
**To be considered for this position you must hold an NVQ/QCF Level 5 in Health & Social Care**
As the Care Home Manager your key responsibilities include:
Ensure high standards of service delivery within a quality assurance framework by ensuring that the highest level of nursing and residential care standards are maintained at all times through the quality assurance cycle
Ensure that the care home complies with all relevant legislation and registration requirements by establishing, maintaining and monitoring procedures and maintaining awareness of major developments and legislation within the sector
Manage the recruitment, performance and development of quality staff to ensure that skilled staff is available to meet the needs of the service, ensuring compliance to all HR and L&D policy requirements
Ensure economic viability assisting in setting, monitoring and controlling budgets to ensure income is maximised and value for money achieved, including new business opportunities are identified and occupancy is exceeded
Contribute to the development, implementation and evaluation of strategies and plans to enable the care home to achieve its business objectives
Promote the aims and interests of the business with external organisations by marketing and promoting the business to external agencies and within the wider community
Contribute, as appropriate, to special projects and change programmes in support of the Group’s objectives
The following skills and experience would be preferred and beneficial for the role:
Proven relevant senior management experience in the care sector
Robust experience of directly managing staff
Ability to demonstrate a positive and accepting approach to clients whatever their needs
Proven ability in budget preparation and control
Excellent communication skills
The successful Care Home Manager will receive an excellent salary of £75,000 per annum. This exciting position is a permanent full time role working for 40 hours a week on days. In return for your hard work and commitment you will receive the following generous benefits:
**20% Bonus + Relocation Allowance**
25 days annual leave (rising to a maximum of 30 days) plus bank holidays
Life assurance
CQC performance bonus
Excellent training and development opportunities
Loyalty Award available
Refer a friend scheme payment
Contributory pension
Access to a free 24/7 support service providing support including legal, financial, emotional and medical advice
Discounts on shopping, holidays, cinema, dining, days out and much more via ‘My Rewards’
Criminal Records Checks are funded
Reference ID: 6677
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
An outstanding new job opportunity has become available for an experienced Care Home Manager to manage an exceptional residential care home based in the Canterbury, Kent area. You will be working for one of UK’s leading health care providers
This care home provides residential care, dementia care, and adult respite break. This isn't just a beautiful home with superb support services; it's a place where residents thrive with enriching lives at the heart of everything they do
**To be considered for this position you must hold an NVQ/QCF Level 5 in Health & Social Care**
As the Care Home Manager your key responsibilities include:
Ensure high standards of service delivery within a quality assurance framework by ensuring that the highest level of nursing and residential care standards are maintained at all times through the quality assurance cycle
Ensure that the care home complies with all relevant legislation and registration requirements by establishing, maintaining and monitoring procedures and maintaining awareness of major developments and legislation within the sector
Manage the recruitment, performance and development of quality staff to ensure that skilled staff is available to meet the needs of the service, ensuring compliance to all HR and L&D policy requirements
Ensure economic viability assisting in setting, monitoring and controlling budgets to ensure income is maximised and value for money achieved, including new business opportunities are identified and occupancy is exceeded
Contribute to the development, implementation and evaluation of strategies and plans to enable the care home to achieve its business objectives
Promote the aims and interests of the business with external organisations by marketing and promoting the business to external agencies and within the wider community
Contribute, as appropriate, to special projects and change programmes in support of the Group’s objectives
The following skills and experience would be preferred and beneficial for the role:
Proven relevant senior management experience in the care sector
Robust experience of directly managing staff
Ability to demonstrate a positive and accepting approach to clients whatever their needs
Proven ability in budget preparation and control
Excellent communication skills
The successful Care Home Manager will receive an excellent salary of £75,000 per annum. This exciting position is a permanent full time role working for 40 hours a week on days. In return for your hard work and commitment you will receive the following generous benefits:
**20% Bonus + Relocation Allowance**
25 days annual leave (rising to a maximum of 30 days) plus bank holidays
Life assurance
CQC performance bonus
Excellent training and development opportunities
Loyalty Award available
Refer a friend scheme payment
Contributory pension
Access to a free 24/7 support service providing support including legal, financial, emotional and medical advice
Discounts on shopping, holidays, cinema, dining, days out and much more via ‘My Rewards’
Criminal Records Checks are funded
Reference ID: 6677
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
An amazing new job opportunity has arisen for a committed Ward Manager - Acute Ward to work in an exceptional mental health hospital based in the Springfield, Essex area. You will be working with one of UK's leading health care providers
This is an independent hospital that specialises in the treatment and management of adults and adolescents with acute mental health problems. For people suffering from mild to moderate mental health issues, such as stress and anxiety
**To be considered for this position you must be qualified as an RMN Nurse with a current active NMC Pin**
As the Ward Manager your key responsibilities include:
Hull oversight of the nursing staff rota and is the authorized individual to ensure rota management and e rostering standards are maintained and are effective. Will be required to be available for On Call Rota
Acts as a highly visible role model, mentor and leader, creating a culture that promotes learning, development, inquiry and professionalism, celebrates achievements and shares learning to the benefit of the ward, hospital and wider division
Takes appropriate action to ensure that the standard of care that patients receive is of the highest standard
Actively lead on the recruitment and retention of staff to the ward and hospital
Undertakes and completes clinical investigations, complaints, and HR investigations, ensuring these are completed thoroughly, promptly and to a high standard
Ensures that the legislative frameworks regarding the Mental Health Act, Mental Capacity Act and Deprivation of Liberties is applied in accordance with Company Policy, and National Requirements
Is responsible for Medicines Management in their Clinical Area/Ward, and ensures that all Registered Nurses undergo competency-based assessments as part of their induction and facilitates an open and transparent framework for managing medicine errors
The following skills and experience would be preferred and beneficial for the role:
At least 2 years’ experience in a supervisory capacity within a relevant care setting
Appropriate registration or experience required for the ward
Willingness to complete further clinical, managerial and leadership training and development relevant to your area of practice in management and leadership
The successful Ward Manager will receive an excellent salary of £47,300 - £53,700 per annum. This exciting position is a permanent full time role working 37.5 hours a week. In return for your hard work and commitment you will receive the following generous benefits:
25 days annual leave plus bank holidays (increasing by a further 2 days after 5 year’s service.)
Opportunities to develop and progress in a wide variety of care
Free Parking on site
Subsidised meals onsite
Enhanced maternity pay
Disclosure check cost coverage
Comprehensive induction and commitment to ongoing training
Online benefits and cash back rewards
Cycle to work scheme
Contributory pension scheme
Refer a friend bonus
Long service awards
Reference ID: 2073
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
A fantastic new job opportunity has arisen for an experienced Home Manager to manage an exceptional care home based in the Windsor, Berkshire upon Thames area. You will be working for one of UK’s leading health care providers
This care home offers residential, nursing, and dementia care for up to 70 residents. The home is purpose built and is equipped with modern and accessible facilities and living spaces
**To be considered for this position you must be qualified as an RGN with an active NMC Pin and hold a Level 5 in Leadership & Management or RMA**
As the Home Manager your key responsibilities include:
Develop and maintain a warm, caring environment geared to meeting individual needs and providing the opportunity for maximum independence, having regard to the rights of individuals to privacy, freedom of choice and opportunity for personal expression.
Lead, direct, supervise and support staff working within the Home in providing a network of services, which can respond flexibly to the needs of the Residents as individuals.
Ensure the emotional, spiritual, physical, medical and material needs of the Resident are recognised, assessed and met. This will involve ensuring there are regular planned reviews, assessments and formulation of care plans for all users of the services in liaison with other professional workers if appropriate.
Promote relationships which enable each resident to participate in social activities within the Home and in the life of the local community to the maximum of their ability, as well as opportunities for residents to provide ideas and feedback on the service provided
The following skills and experience would be preferred and beneficial for the role:
Substantial experience of managing a care/nursing home for older people
High level of care knowledge and strong communication
Prior experience and understanding of person-centered care
You will have the ability to manage both the care and ancillary functions of a care home
Experience of working with budgets and business plans
The successful Home Manager will receive an excellent salary of £77,250 per annum. This exciting position is a permanent full time role for 40 hours a week on days. In return for your hard work and commitment you will receive the following generous benefits:
**10% Bonus**
25 days paid holiday (plus Bank Holidays)
Free learning and development
Company pension scheme – employer’s contribution matched up to 6%
2 x Salary Death in Service benefit
Medical Health Benefit (Beneden)
Length of Service Awards at 5,10,20,30,40 and 50 years
Voluntary Lifestyle Benefits through the Hapi App
Cycle to Work Scheme
Access to Employee Assistance Programme (EAP) and Wellbeing Thrive App
Refer a Friend scheme (you can earn up to £300 per referral)
Free DBS
Reference ID: 5563
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
A fantastic new job opportunity has arisen for an experienced Home Manager to manage an exceptional care home based in the Windsor, Berkshire upon Thames area. You will be working for one of UK’s leading health care providers
This care home offers residential, nursing, and dementia care for up to 70 residents. The home is purpose built and is equipped with modern and accessible facilities and living spaces
**To be considered for this position you must be qualified as an RGN with an active NMC Pin and hold a Level 5 in Leadership & Management or RMA**
As the Home Manager your key responsibilities include:
Develop and maintain a warm, caring environment geared to meeting individual needs and providing the opportunity for maximum independence, having regard to the rights of individuals to privacy, freedom of choice and opportunity for personal expression.
Lead, direct, supervise and support staff working within the Home in providing a network of services, which can respond flexibly to the needs of the Residents as individuals.
Ensure the emotional, spiritual, physical, medical and material needs of the Resident are recognised, assessed and met. This will involve ensuring there are regular planned reviews, assessments and formulation of care plans for all users of the services in liaison with other professional workers if appropriate.
Promote relationships which enable each resident to participate in social activities within the Home and in the life of the local community to the maximum of their ability, as well as opportunities for residents to provide ideas and feedback on the service provided
The following skills and experience would be preferred and beneficial for the role:
Substantial experience of managing a care/nursing home for older people
High level of care knowledge and strong communication
Prior experience and understanding of person-centered care
You will have the ability to manage both the care and ancillary functions of a care home
Experience of working with budgets and business plans
The successful Home Manager will receive an excellent salary of £77,250 per annum. This exciting position is a permanent full time role for 40 hours a week on days. In return for your hard work and commitment you will receive the following generous benefits:
**10% Bonus**
25 days paid holiday (plus Bank Holidays)
Free learning and development
Company pension scheme – employer’s contribution matched up to 6%
2 x Salary Death in Service benefit
Medical Health Benefit (Beneden)
Length of Service Awards at 5,10,20,30,40 and 50 years
Voluntary Lifestyle Benefits through the Hapi App
Cycle to Work Scheme
Access to Employee Assistance Programme (EAP) and Wellbeing Thrive App
Refer a Friend scheme (you can earn up to £300 per referral)
Free DBS
Reference ID: 5563
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
Head of Sales Borehamwood Up to £100K + Commission + Car + Healthcare
We’re working with a long-established and highly respected business that has been a leader in its field for nearly 30 years. With its own design and manufacturing capability and a strong global distribution network, the company has ambitious growth plans and is now looking for a Head of Sales to drive its next stage of expansion.
This role would suit an experienced Senior Business Development Manager, Sales Manager, or existing Head of Sales who is ready to step into a senior leadership role with real influence.
Reporting directly to the Managing Director, you will initially split your time between hands-on business development and sales leadership. This structure is designed to help you gain a deep understanding of the sales process, products, systems, and customer base before transitioning fully into a strategic Head of Sales position.
The Role:
Managing the full sales cycle, from lead generation through to closing.
Developing and maintaining strong relationships with partners, dealerships, and distribution channels.
Identifying opportunities to increase market share and presenting tailored solutions.
Leading, coaching, and mentoring a team of Business Development Managers.
Setting targets, reviewing performance, and driving accountability.
Developing and executing sales strategies to achieve ambitious revenue growth.
Overseeing forecasting, pipeline management, and performance analysis.
You:
Proven success in phone-based, desk-based, or telesales, ideally in a high-volume environment.
Experience leading and developing a sales team with a hands-on, data-driven management style.
Strong track record of business growth through new client acquisition.
Experience working with dealers or distributors (highly desirable).
Comfortable working in an SME environment and directly with a Managing Director.
Strategic, commercially minded, and eager to step into senior leadership quickly.
Package & Benefits
Up to £100,000 basic salary
Commission (circa £25,000 OTE)
Company car
Private medical insurance
33 days holiday (including bank holidays)
Pension scheme
Free parking on-site
Regular company social events
Casual dress code
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
An exciting opportunity has arisen for a People Officer (Learning, Development & Talent Acquisition) to join a well-established accountancy firm offering a comprehensive range of services including accounting, tax, audit, payroll, and financial planning.
As a People Officer reporting to people director, you will be supporting learning, development, and recruitment initiatives within a collaborative HR team.
This is a 1-year fixed-term maternity cover position (with the potential for a similar opportunity afterwards) offering hybrid working options, a salary range of £29,000-£32,500 for 36.25 hours per week, and benefits.
Part-time hours or alternative working arrangements will also be considered. You may be required to travel to the Plymouth and Exeter offices to provide on-site support as needed.
You will be responsible for:
* Managing onboarding processes and developing tailored induction plans for new team members.
* Organising and delivering engaging learning and development sessions - both face-to-face and virtual.
* Collaborating with senior leaders to design and implement training initiatives.
* Coordinating wellbeing and engagement activities, including company-wide events and initiatives.
* Administering training records, documentation, and Continuing Professional Development (CPD) processes.
* Managing relationships with external training providers to ensure high-quality learning delivery.
* Assisting in the delivery of internal communications related to learning, training, and wellbeing.
What we are looking for:
* Previously worked as a People Officer, HR Officer, Human Resources Officer, People Advisor, HR Advisor, HR Generalist, HR Coordinator,People and Talent Officer, Learning and Development Officer, HR Executive, Talent Acquisition Officer, Talent Acquisition manager, Human resources Officer, Human resources manager or in a similar role.
* Background in supporting training, coaching, or recruitment activities within an HR or people-focused environment.
* Proven experience in events planning.
* Digitally proficient, with confidence in using Canva.
* Able to quickly adapt and take the lead in delivering engaging training sessions
* Right to work in the UK.
What's on offer:
* Competitive salary
* 20 days holiday plus bank holidays
* Pension scheme
* Cycle to Work scheme
* Private medical insurance options
* Access to a healthcare cashback plan
* 24-hour Employee Assistance Programme
Apply now for this fantastic opportunity to join a supportive and forward-thinking organisation where your contribution will truly make a difference.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for a People Officer (Learning, Development & Talent Acquisition) to join a well-established accountancy firm offering a comprehensive range of services including accounting, tax, audit, payroll, and financial planning.
As a People Officer reporting to people director, you will be supporting learning, development, and recruitment initiatives within a collaborative HR team.
This is a 1-year fixed-term maternity cover position (with the potential for a similar opportunity afterwards) offering hybrid working options, a salary range of £29,000-£32,500 for 36.25 hours per week, and benefits.
Part-time hours or alternative working arrangements will also be considered. You may be required to travel to the Plymouth and Exeter offices to provide on-site support as needed.
You will be responsible for:
* Managing onboarding processes and developing tailored induction plans for new team members.
* Organising and delivering engaging learning and development sessions - both face-to-face and virtual.
* Collaborating with senior leaders to design and implement training initiatives.
* Coordinating wellbeing and engagement activities, including company-wide events and initiatives.
* Administering training records, documentation, and Continuing Professional Development (CPD) processes.
* Managing relationships with external training providers to ensure high-quality learning delivery.
* Assisting in the delivery of internal communications related to learning, training, and wellbeing.
What we are looking for:
* Previously worked as a People Officer, HR Officer, Human Resources Officer, People Advisor, HR Advisor, HR Generalist, HR Coordinator,People and Talent Officer, Learning and Development Officer, HR Executive, Talent Acquisition Officer, Talent Acquisition manager, Human resources Officer, Human resources manager or in a similar role.
* Background in supporting training, coaching, or recruitment activities within an HR or people-focused environment.
* Proven experience in events planning.
* Digitally proficient, with confidence in using Canva.
* Able to quickly adapt and take the lead in delivering engaging training sessions
* Right to work in the UK.
What's on offer:
* Competitive salary
* 20 days holiday plus bank holidays
* Pension scheme
* Cycle to Work scheme
* Private medical insurance options
* Access to a healthcare cashback plan
* 24-hour Employee Assistance Programme
Apply now for this fantastic opportunity to join a supportive and forward-thinking organisation where your contribution will truly make a difference.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for a HR Officer (Learning, Development & Talent Acquisition) to join a well-established accountancy firm offering a comprehensive range of services including accounting, tax, audit, payroll, and financial planning.
As a HR Officer reporting to people director, you will be supporting learning, development, and recruitment initiatives within a collaborative HR team.
This is a 1-year fixed-term maternity cover position (with the potential for a similar opportunity afterwards) offering hybrid working options, a salary range of £29,000-£32,500 for 36.25 hours per week, and benefits.
Part-time hours or alternative working arrangements will also be considered. You may be required to travel to the Plymouth and Exeter offices to provide on-site support as needed.
You will be responsible for:
* Managing onboarding processes and developing tailored induction plans for new team members.
* Organising and delivering engaging learning and development sessions - both face-to-face and virtual.
* Collaborating with senior leaders to design and implement training initiatives.
* Coordinating wellbeing and engagement activities, including company-wide events and initiatives.
* Administering training records, documentation, and Continuing Professional Development (CPD) processes.
* Managing relationships with external training providers to ensure high-quality learning delivery.
* Assisting in the delivery of internal communications related to learning, training, and wellbeing.
What we are looking for:
* Previously worked as a People Officer, HR Officer, Human Resources Officer, People Advisor, HR Advisor, HR Generalist, HR Coordinator,People and Talent Officer, Learning and Development Officer, HR Executive, Talent Acquisition Officer, Talent Acquisition manager, Human resources Officer, Human resources manager or in a similar role.
* Background in supporting training, coaching, or recruitment activities within an HR or people-focused environment.
* Proven experience in events planning.
* Digitally proficient, with confidence in using Canva.
* Able to quickly adapt and take the lead in delivering engaging training sessions
* Right to work in the UK.
What's on offer:
* Competitive salary
* 20 days holiday plus bank holidays
* Pension scheme
* Cycle to Work scheme
* Private medical insurance options
* Access to a healthcare cashback plan
* 24-hour Employee Assistance Programme
Apply now for this fantastic opportunity to join a supportive and forward-thinking organisation where your contribution will truly make a difference.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for a HR Officer (Learning, Development & Talent Acquisition) to join a well-established accountancy firm offering a comprehensive range of services including accounting, tax, audit, payroll, and financial planning.
As a HR Officer reporting to people director, you will be supporting learning, development, and recruitment initiatives within a collaborative HR team.
This is a 1-year fixed-term maternity cover position (with the potential for a similar opportunity afterwards) offering hybrid working options, a salary range of £29,000-£32,500 for 36.25 hours per week, and benefits.
Part-time hours or alternative working arrangements will also be considered. You may be required to travel to the Plymouth and Exeter offices to provide on-site support as needed.
You will be responsible for:
* Managing onboarding processes and developing tailored induction plans for new team members.
* Organising and delivering engaging learning and development sessions - both face-to-face and virtual.
* Collaborating with senior leaders to design and implement training initiatives.
* Coordinating wellbeing and engagement activities, including company-wide events and initiatives.
* Administering training records, documentation, and Continuing Professional Development (CPD) processes.
* Managing relationships with external training providers to ensure high-quality learning delivery.
* Assisting in the delivery of internal communications related to learning, training, and wellbeing.
What we are looking for:
* Previously worked as a People Officer, HR Officer, Human Resources Officer, People Advisor, HR Advisor, HR Generalist, HR Coordinator,People and Talent Officer, Learning and Development Officer, HR Executive, Talent Acquisition Officer, Talent Acquisition manager, Human resources Officer, Human resources manager or in a similar role.
* Background in supporting training, coaching, or recruitment activities within an HR or people-focused environment.
* Proven experience in events planning.
* Digitally proficient, with confidence in using Canva.
* Able to quickly adapt and take the lead in delivering engaging training sessions
* Right to work in the UK.
What's on offer:
* Competitive salary
* 20 days holiday plus bank holidays
* Pension scheme
* Cycle to Work scheme
* Private medical insurance options
* Access to a healthcare cashback plan
* 24-hour Employee Assistance Programme
Apply now for this fantastic opportunity to join a supportive and forward-thinking organisation where your contribution will truly make a difference.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An amazing new job opportunity has arisen for a talented Chef to work in an exceptional care home based in the Sudbury, Suffolk area. You will be working for one of UK's leading health care providers
This care home offers nursing care for people who have complex medical needs, and 24-hour nursing dementia care provided by specialist teams trained in the complexities of looking after those living with dementia, who may also have other long-term medical conditions
**To be considered for this position you must hold an NVQ Level 2-3 in Food preparing and catering**
As a Chef your key duties include:
Undertake menu planning in consultation with residents and Manager
Oversee and participate in the preparation and cooking and serving of all food in accordance with agreed menus
Ensure menus are displayed showing choices
Ensure individuals on special diets or with specific cultural needs are catered for and that choice is also available
Check quantity and quality of stock and orders items in accordance with the catering manual
Supervise the kitchen employee team
Ensure HACCP’s processes and the catering manual are followed and recorded as required
Ensure that the food expenditure is kept within budget in consultation with the Bursar and/or Home Manager
The following skills and experience would be preferred and beneficial for the role:
Proven experience as a Chef, preferably in a healthcare or hospitality setting
Excellent cooking skills and knowledge of various cooking techniques
Knowledge of nutrition and the ability to develop menus that meet dietary requirements
Strong communication and interpersonal skills
Ability to manage time effectively and work efficiently under pressure
Knowledge of health and safety regulations and procedures
Ability to train and supervise kitchen staff
The successful Chef will receive an excellent salary of £15.00 per hour. This exciting position is a permanent full time role working through days. In return for your hard work and commitment you will receive the following generous benefits:
Pension scheme
Comprehensive induction and paid training programme with career prospects
Enhanced rates for bank holidays
Recognition schemes (Employee of the Month and Company Care Awards)
Paid breaks
Uniform provided
Refer a friend scheme
Costs for an enhanced DBS
Rewards for years of service
Reference ID: 7119
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
Spares & Service Co-ordinator – Elland, West Yorkshire
A Spares & Service Co-ordinator is required to join a well-established engineering business specialising in precision machine tools and solutions.
Operating from their site in Elland, this company has built a strong reputation for delivering high-quality products and support services to customers across the UK and internationally. Due to continued growth, they are now looking to strengthen their team with a Spares & Service Co-ordinator.
This role is ideally located for candidates based in Halifax, Huddersfield, Bradford, Leeds, and surrounding areas.
Key Responsibilities for the Spares & Service Co-ordinator:
Handling customer enquiries for spare parts and service support
Preparing quotations and processing orders efficiently
Liaising with suppliers and internal departments to ensure timely delivery
Maintaining accurate records of parts, pricing, and service history
Supporting the Service Manager with scheduling and coordination of engineers
Providing excellent customer service and technical support over phone and email
Updating CRM and ERP systems with relevant order and service data
Ideal Candidate for the Spares & Service Co-ordinator position:
Previous experience in a customer service, sales support, or coordination role
Strong organisational skills and attention to detail
Confident communicator with a professional telephone manner
Proficient in Microsoft Office and comfortable using ERP/CRM systems
Interest in engineering or technical products (advantageous but not essential)
Salary & Benefits on offer for the Spares & Service Co-ordinator
Salary - £26,000 – £29,000
Flexible working hours
Electric Car Charging
Matched pension up to 5%
Life Cover
25 days annual leave plus bank holidays + Christmas Shut Down
Supportive working environment with opportunities for development
To apply, please click “Apply Now” and upload your CV. For more information, contact Lewis Lynch at E3 Recruitment.....Read more...
The Company:
A national leader in the design and provision of temporary works solutions for the construction and civil engineering sectors.
All Design and Manufacturing for the provision of modular and bespoke excavation support systems is done in house
Well regarded for their personal and high level of customer service.
Professional and forward thinking company that invests in their employees’ personal development – a great place to develop a career
The company operates a strong regional presence, with design engineers working closely with depots, sales teams, and customers to deliver timely, tailored solutions.
Benefits of the CAD Revit Technician
Competitive Basic Salary
25 days + Bank Holidays
Training and progression opportunities
The Role of the CAD Revit Technician
As the CAD Revit Technician you will be producing Temporary Works designs and drawings on a day-to-day basis
Production of in-house manufacturing drawings to meet business demand.
In addition, as a CAD technician, you will produce Revit families in line with their product ranges.
You’ll be directed to produce one-off project work as directed by the Engineering Manager, Chief Engineer, or Senior Engineers.
A key part of your role as CAD Technician will be to provide technical support to the sales team / customer (project related / non-project related) when required.
Self-management of allocated workload to meet customer / business demand.
Based in the company’s Manchester Engineering Centre.
The Ideal Person for the CAD Revit Technician
Will be experienced in AutoCAD and Revit, and Designed Temporary Works.
Technically competent and confident communicator
Organised, self-motivated, and a keen learner
Strong problem-solving skills and ability to work in a fast-paced design environment
If you think the role of AutoCAD Revit Technician is for you, apply now!
Consultant: Sarah Dimmock
Email: sarahd@otrsales.co.uk
Tel no.: 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Answering varied and sometimes difficult queries, providing advice and solutions.
Being proactive in identifying and fixing day-to-day issues on all devices and peripherals.
Ensuring day to day incidents are resolved in line with IT processes and SLAs.
Ensuring compliance with appropriate legislation e.g. data security, data protection, and Freedom of Information.
Training Outcome:Completing your apprenticeship does not guarantee a full-time position. However, we are dedicated to helping you find a job. You will have priority access when you apply for vacancies. This applies during the final 3 months of your contract. Employer Description:ABOUT US
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
plus more!
If you would like to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).Working Hours :We work Monday to Friday and times will be agreed with your manager.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Electrical Shift Lead - Glasgow - Salary up to £44,000 DOE CBW have a new opportunity for an experienced Electrical Engineer to join a leading facilities provider on a large static site in Glasgow City Centre. You will be responsible for maintaining the operational reliability of plant and associated electrical systems, adhering to health and safety regulations, and ensuring that all quality assurance procedures are fully observed. This position is on a shift basis including days and nights. Key Responsibilities:Lead the engineering team during your shift, ensuring smooth operations and effective handovers.Carry out planned preventative maintenance (PPM) in accordance with schedules to maintain operational reliability.Respond promptly to electrically related reactive maintenance issues and help desk requests.Conduct technical surveys of plant and systems, reporting findings to the Engineering Shift Manager (ESM).Produce material lists and estimates for minor works as required.Ensure all maintenance activities comply with Health & Safety statutory requirements and Quality Assurance procedures.Supervise trades and coordinate team activities to ensure effective issue resolution and continuous improvement.Support ongoing training programs and assessments to develop team skills and meet service performance objectives.Person Specification:Fully electrically qualified: 18th Edition, NVQ/C&G Electrical Installations, AM2, and Electrical Apprenticeship.City & Guilds Parts 1 and 2 (Electrical Installation 2360) or recognised equivalent.I.E.E Registration (17th or 18th Edition) or recognised equivalent.Prior experience in HV systems and Uninterruptible Power Supply (UPS) operations.Experience with electrical installation work, testing, and inspection.Experience with Building Management Systems (BMS).Strong leadership and team management skills, capable of supervising trades and coordinating shift activities.Excellent electrical and mechanical knowledge, with the ability to complete PPMs and reactive works efficiently.Salary & Benefits:Salary up to £44,000 DOE25 days holiday including bank.Generous workplace pension scheme.Training, development & progression opportunities. ....Read more...
Company Overview: The Opportunity Hub UK is currently recruiting for a Deputy Nursery Manager position on behalf of a prestigious childcare provider in London. With a strong commitment to providing high-quality care and fostering a stimulating learning environment, our client strives to ensure that every child reaches their full potential under their care. Job Overview: As Deputy Manager, you will play a pivotal role in providing exceptional care and learning experiences for children while ensuring a safe and supportive environment. You will work closely with the Nursery Manager to support the team and uphold outstanding practices in accordance with statutory frameworks. Here's what you'll be doing:Assuming managerial responsibilities in the absence of the Nursery Manager, ensuring the smooth operation of the setting.Ensuring compliance with all policies, procedures, and practices to maintain high standards of care and safety.Understanding and implementing safeguarding and child protection policies and procedures effectively.Demonstrating sound knowledge of security procedures related to child drop-off and collection.Ensuring adherence to Data Protection Policy at all times.Description of Duties:Leading, guiding, and supporting the implementation of the Early Years Foundation Stage (EYFS) curriculum across all age ranges.Planning learning objectives for children in line with the EYFS, fostering a stimulating learning environment indoors and outdoors.Developing strategies to improve staff practices and supporting them with training needs.Monitoring planning systems and staff knowledge, ensuring all mandatory paperwork is completed accurately.Facilitating working partnerships with parents/carers and promoting the setting to new and existing families.Supporting staff and children during inspections, implementing required changes as needed.Handling complaints and concerns in a professional manner and supporting the transition process effectively.Human Resources:Providing constructive feedback and delivering staff training to promote professional development.Maintaining clear and accurate records, including staff records and financial data management.Supporting recruitment processes and ensuring a balanced staff team through safe recruitment policies.Ensuring clear communication regarding managerial decisions to all staff members.Conducting staff personal development reviews and supervision when required.Daily Jobs/Paperwork to Oversee:Ensuring adequate staffing levels and adherence to adult-to-child ratios at the start of each day.Overseeing and auditing all required administration and operational plans for effective and safe nursery operation.Here are the skills you'll need:Preferably a Degree in childcare or minimum NVQ Level 3, or equivalent qualification.At least 5 years of post-qualifying experience, including 2 years managing and supervising staff in an early years setting.Strong knowledge and understanding of the EYFS curriculum, child protection procedures, and health and safety legislation.Excellent staff management skills with the ability to lead, inspire, guide, and motivate others.Proficiency in IT and computer software for financial purposes, record-keeping, and childcare management.Demonstrable commitment to personal and professional development to enhance performance in the role.Additional Information:All our nurseries are open from 7:30 AM to 6:30 PM daily, year-round, except for bank holidays and a week between Christmas and New Year.Staff uniform is provided, and all positions are subject to DBS checks and referencing.Health and Social Care qualifications are not considered full childcare qualifications for nursery staff ratios.Level 2 practitioners will have the opportunity to train up to Level 3.Additional benefits include discounted childcare, full induction with ongoing training and support, health and well-being support, gym membership, free uniform, bike to work scheme, additional day off for birthday, staff inset days, and paid Christmas event.Advantages of Pursuing a Career in this Sector: Joining the childcare sector offers the opportunity to make a significant impact on children's lives while contributing to their holistic development. It provides a fulfilling career path where dedication, innovation, and enthusiasm are valued traits. Additionally, the sector offers opportunities for continuous learning and professional growth, fostering personal and career development in a supportive environment. By embracing the role of Deputy Manager, you become an essential leader within a team dedicated to delivering exceptional care and educational experiences to children, ensuring they thrive and reach their full potential.....Read more...
Registered Manager - Children’s Residential Home
Are you an experienced and passionate Registered Manager ready to take the next step in your career? We are looking for someone to open, develop and lead at our new 6 bed Ofsted-regulated Children’s Home - Meadow House supporting children aged 11-17 years with EBD. The home is based in Hither Green, Southeast London.
Salary: £60,000 per annum
Hours: 9am - 5pm Monday - Friday
As Registered Manager you'll ensure the home provides a safe, nurturing, and child-centred environment that complies with all statutory and regulatory requirements, including the Children’s Homes Regulations, the Quality Standards, and Ofsted inspection frameworks.
They will manage budgets and resources effectively, contribute to service development, and drive continuous improvement to secure positive outcomes for children and young people.
Key Responsibilities:
Leadership & Management
Act as the Ofsted Registered Manager for the home, ensuring full regulatory compliance.
Recruit and develop your own team
Provide visible leadership to the team, modelling professional standards and a child-focused culture.
Supervise, mentor and appraise staff at all levels, ensuring access to professional development.
Ensure team have the necessary support and training to deliver excellent care practice
Chair meetings, contribute to service planning, and provide management cover as required.
Safeguard and promote the welfare of children at all times, working in line with statutory guidance.
Oversee the development of personalised care plans to support young people with complex needs, trauma, and challenging behaviours.
Ensure inclusive, anti-discriminatory practice and equal opportunities are embedded across the service.
Audit case files, monitor standards and implement recommendations to drive and continually improve quality.
Operational & Financial Management
Manage the home’s allocated budget, including team resourcing and financial monitoring.
Ensure efficient rota planning to maintain safe staffing levels.
Prepare accurate management information, reports and forecasts.
Monitor KPIs and quality measures to ensure the service meets or exceeds expectations.
Work closely with social workers, families, schools, health, police and other agencies to achieve positive outcomes.
Represent the home at internal and external meetings, panels and inspections.
Contribute to policy and practice development within the wider service.
Lead business planning for the home, linking objectives to service priorities and outcomes.
Actively participate in service improvement initiatives, user feedback and consultation.
Ensure the home remains “Ofsted inspection ready” at all times.
About You:
Level 5 Diploma in Leadership & Management for Residential Childcare (or equivalent).
At least 4 years’ post-qualification experience, including 2+ years in a management role within a children’s residential setting.
Expert knowledge of children’s homes regulations, safeguarding legislation and Ofsted inspection frameworks.
Experience of managing budgets, resources and staffing effectively.
Strong leadership, supervision, and team development skills.
Excellent written and verbal communication skills, including report writing and presentation.
Ability to work in partnership with multi-agency professionals.
Experience of driving service improvement and working to KPIs.
Additional professional training in therapeutic or trauma-informed practice would be helpful
Experience of contributing to policy development would be beneficial
Full UK driving licence - desirable
Benefits you can expect in return for your hard work:
33 Days holiday including bank holidays.
On-site parking
DBS Certificate paid for by Excelcare*
Contributory Pension Scheme
Discretionary Company Bonus Scheme
Annual Salary Review
Comprehensive Induction Program
Staff Appreciation Days
*Terms & Conditions apply
....Read more...
Are you a Children’s Home Manager looking to take a step down or sidestep into quality and compliance? or are you Deputy Manager of an Ofsted-regulated home who is passionate about quality assurance and statutory compliance and is ready to take on a leadership role that focusses on this?
Charles Hunter Associates are a specialist recruitment consultancy, established for 13 years. I work within in the South of England and work closely with you to help find the most suitable role.
** Please do not apply if you need sponsorship. To apply for this role you must have residence and right to work within the UK***
I am recruiting a Quality and Compliance Lead for a therapeutic children’s home in Norfolk. This role sits within the senior leadership team and focuses on compliance, safeguarding, and Ofsted readiness – making a real impact without the responsibility of being the Registered Person.
Responsibilities
Lead on statutory compliance and safeguarding across the home
Ensure records, KPIs and quality assurance processes are Ofsted-ready
Supervise a compliance administrator and contribute to senior leadership decisions
Support the community in delivering safe, nurturing, therapeutic care
Promote best practice and ensure services remain compliant with legislation and standards
Requirements
Experience as a Registered Manager or Deputy Manager in an Ofsted-regulated children’s residential setting
Strong knowledge of safeguarding and compliance requirements
Robust understanding of legislation and Ofsted inspection frameworks
Level 3 Diploma in Residential Care or equivalent (or willingness to undertake)
Excellent organisational, leadership and communication skills
Benefits
Salary of £42,689.50 per annum
Monday–Friday working pattern (with occasional weekend/on-call commitment)
40 days annual leave plus bank holidays
Healthcare benefits, life assurance and pension (up to 6% employer contribution)
Relocation assistance available
Ongoing training, clinical supervision and staff support groups
For more information apply now and ask for Laura....Read more...
Registered Manager - Children’s Residential Home
Are you an experienced and passionate Registered Manager ready to take the next step in your career? We are looking for someone to open, develop and lead at our new 6 bed Ofsted-regulated Children’s Home - Meadow House supporting children aged 11-17 years with EBD. The home is based in Hither Green, Southeast London.
Salary: £60,000 per annum
Hours: 9am - 5pm Monday - Friday
As Registered Manager you'll ensure the home provides a safe, nurturing, and child-centred environment that complies with all statutory and regulatory requirements, including the Children’s Homes Regulations, the Quality Standards, and Ofsted inspection frameworks.
They will manage budgets and resources effectively, contribute to service development, and drive continuous improvement to secure positive outcomes for children and young people.
Key Responsibilities:
Leadership & Management
Act as the Ofsted Registered Manager for the home, ensuring full regulatory compliance.
Recruit and develop your own team
Provide visible leadership to the team, modelling professional standards and a child-focused culture.
Supervise, mentor and appraise staff at all levels, ensuring access to professional development.
Ensure team have the necessary support and training to deliver excellent care practice
Chair meetings, contribute to service planning, and provide management cover as required.
Safeguard and promote the welfare of children at all times, working in line with statutory guidance.
Oversee the development of personalised care plans to support young people with complex needs, trauma, and challenging behaviours.
Ensure inclusive, anti-discriminatory practice and equal opportunities are embedded across the service.
Audit case files, monitor standards and implement recommendations to drive and continually improve quality.
Operational & Financial Management
Manage the home’s allocated budget, including team resourcing and financial monitoring.
Ensure efficient rota planning to maintain safe staffing levels.
Prepare accurate management information, reports and forecasts.
Monitor KPIs and quality measures to ensure the service meets or exceeds expectations.
Work closely with social workers, families, schools, health, police and other agencies to achieve positive outcomes.
Represent the home at internal and external meetings, panels and inspections.
Contribute to policy and practice development within the wider service.
Lead business planning for the home, linking objectives to service priorities and outcomes.
Actively participate in service improvement initiatives, user feedback and consultation.
Ensure the home remains “Ofsted inspection ready” at all times.
About You:
Level 5 Diploma in Leadership & Management for Residential Childcare (or equivalent).
At least 4 years’ post-qualification experience, including 2+ years in a management role within a children’s residential setting.
Expert knowledge of children’s homes regulations, safeguarding legislation and Ofsted inspection frameworks.
Experience of managing budgets, resources and staffing effectively.
Strong leadership, supervision, and team development skills.
Excellent written and verbal communication skills, including report writing and presentation.
Ability to work in partnership with multi-agency professionals.
Experience of driving service improvement and working to KPIs.
Additional professional training in therapeutic or trauma-informed practice would be helpful
Experience of contributing to policy development would be beneficial
Full UK driving licence - desirable
Benefits you can expect in return for your hard work:
33 Days holiday including bank holidays.
On-site parking
DBS Certificate paid for by Excelcare*
Contributory Pension Scheme
Discretionary Company Bonus Scheme
Annual Salary Review
Comprehensive Induction Program
Staff Appreciation Days
*Terms & Conditions apply
....Read more...
Kitchen Assistant – 31.5 hours per week Shifts Times: 7:30/8:00 - 14:30/15:00. Every other weekend.£12.41Experience in the Kitchen or Care Work is requiredWe are currently looking for a Kitchen Assistant to join our hospitality team based in a family-run residential home in Romsey.What’s on Offer?
Competitive rates of pay and benefitsPaid breaks; 5.6 weeks holiday a year (including bank holidays)The Peoples Pension SchemeInduction and training programme for all employeesRefer a friend schemeAnnual pay reviewUniforms providedFriendly and approachable teamOpt in Free private health insuranceSuperb setting and working environment. Situated in Romsey.
About the role: As a kitchen assistant, you will be responsible to the cook and care team manager. You will be required to assist the cook in all food and meal preparation duties. You will also assist the cook to plate meals and prepare food trolleys, helping to serve meals to our elderly residents. You will maintain high standards of cleanliness, tidiness and hygiene in all kitchen and storage areas.What do you need?
You will maintain high standards of cleanliness, tidiness and hygiene in all kitchen and storage areas.Previous experience working in a kitchen environment is advantageousKnowledge of food hygiene, infection control and health and safety standardsExcellent communication skills
Ability to work well as part of a dedicated teamFriendly and enthusiastic character who can build rapport with our residents
We are a multi-award-winning family run business where our philosophy, ‘loving care matters’, sits at the heart of everything we do. We are passionately dedicated to providing an outstanding quality of care and accommodation at our care homes, which enriches the lives of our residents. Central to this is empowering our employees through superior training and development to deliver inspirational care.APPLY NOW. ....Read more...
The Company:?
Technical Sales Representative??
This is a great opportunity to join a recognised company who are growing their Lifting Equipment Division as part of their continued expansion.
Expanding into the Lifting industry brings new products and services to the companies offering, allowing them to further benefit their existing customers.
Well regarded for their personal and high level of customer service.??
Professional and forward-thinking company that invests in their employees’ personal development – great place to develop a career.?
Technical Sales Representative-
As the Technical Sales Representative you will be actively promoting the full range of Lifting Equipment alongside the companies safety offering.
You’ll be targeting business throughout Manchester, Preston, Liverpool, Chester and surrounding areas.
Working closely with the companies depot in the region will be key to your success
Your role as the Technical Sales Representative will be to maintain and develop relationships with contractors whilst also closing for new business.?
As the Technical Sales Representative you will manage appointments and schedules through efficient planning and time management.?
Benefits of the Technical Sales Representative?
£30-£35k
Uncapped OTE
Company Car OR Car Allowance??
Pension??
Life Assurance
22 days + Bank Holidays (increases with service)?
Discretionary Company Performance Bonus
?
The Ideal Person for the Technical Sales Representative??
The ideal candidate will be an experienced Area Sales Manager/technical sales/field sales representative who has an understanding or has sold Lifting Equipment.
However, individuals with experience of selling a construction product to contractors on site are encouraged to apply, as product training can be provided.
The ideal Technical Sales Representative will be hungry, tenacious, and can build relationships, whilst also being confident targeting new business.
You will want to be part of a growing division within an established company.
Must have a full driving licence.
?
If you think the role of Technical Sales Representative is for you, apply now!?
?
Consultant: Sarah Dimmock ?
Email: sarahd@otrsales.co.uk??
Tel no. 0208 397 4114?
Candidates must be eligible to work and live in the UK.?
?
About On Target?
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Lead Maintenance Engineer – London Liverpool Street – Up to £50,000 per annum Are you an experienced Maintenance Engineer ready to take the next step in your career?Do you want to join one of the world’s leading Facilities Management providers, supporting a prestigious, high-profile site in the heart of the City? CBW is currently recruiting for a Lead Engineer to be based at a recently completed, high-profile development in the City. The building offers a contemporary, high-spec working environment within a prominent new landmark. Designed with sustainability and wellbeing at its core, it features exceptional amenities and modern spaces that set a new standard for today’s workplace. The Lead Engineer will work Monday to Friday, 8am–5pm, overseeing maintenance across 30+ tenant floors within the building. The successful candidate will have proven experience managing an on-site engineering team and building strong relationships with tenants, ensuring a high standard of service and operational excellence throughout the property. Key duties & ResponsibilitiesManage agreed KPI and SLA's alongside the SupervisorArrange specialist sub-contractorsManagement of all reports/site log books (Working with the Contract Manager & Supervisor)Ensure all paperwork is up to date on each contract and ready for auditsAttend client meetings if requiredLighting (Small installation, Fault-finding, Lamping, etc)Emergency lighting & Fire alarm testsAir Conditioning - Air Handling Units / Fan Coil Unit (Filter changes, cleaning)BMS System - Monitor (i.e. Hot & Colds)Statutory ComplianceHour of WorkMonday to Friday (40 hour week)08:00am to 17:00pm25 Days holiday + Bank HolidaysExtra Day off for your BirthdayRequirementsElectrical or Mechanical Qualifications – Level 2/3 – NVQ or City & Guilds EquivalentMulti-SkilledClient facing and presentableA proven track record in commercial building maintenanceHard working honest and reliableFamiliar with E-Log booksPlease send CV to Katie at CBW Staffing Solutions for more information.....Read more...
Customer Complaints & Resolution ManagerLocation: Hybrid – 2 days Wilmslow HQ, 3 days from home Salary: Competitive basic – OTE 39k per year
Citation provides expert HR, employment law, and health and safety support to businesses across the UK. We help organisations stay compliant, protect their people, and create safer, more productive workplaces. Our tailored solutions combine hands-on consultancy with powerful technology, giving employers the confidence and tools they need to manage risk, drive performance, and focus on what matters most – running their business.
If you’re a professional with personality who wants to work in a forward-thinking business, surrounded by brilliant people who genuinely care about you and are a pleasure to work with, then we’re definitely the company for you to grow with. If our culture sounds like the right fit and you’d like to be part of our success story, we’d love to hear from you – send us your details today.
What will I be responsible for?• Lead the resolution process for customer complaints, managing each case with care and professionalism—including escalating to managers or other teams when needed.• Confidently handle a wide variety of complex issues, navigating sensitive situations with empathy and clarity to reach positive resolutions.• Dig deep into the root causes of complaints, identifying patterns and working with teams to implement meaningful improvements.• Stay informed with a strong understanding of compliance functions and how they impact our clients.• Use multiple internal systems and resources to gather the information you need to resolve issues efficiently and accurately.• Analyse complaint and survey data to uncover opportunities for continuous improvement, collaborating with the wider business to bring those ideas to life.• Share insights and feedback with the Compliance leadership team to help reduce future complaints and enhance the overall client experience.• Prepare and share reports on complaints and compensation, ensuring stakeholders are kept informed and aligned.• Champion continuous improvement, always looking for ways to enhance the client journey and deliver better outcomes.• Deliver outstanding service to a diverse client base, and support your colleagues in doing the same
Who are we looking for?
You’ll bring a proven track record in complaints handling, customer success, or resolution management, with an exceptional ability to truly listen and empathise with client concerns. Your communication skills – both written and verbal – enable you to engage, influence, and present confidently at every level of the organisation.
You’ll be a strong negotiator and presenter, able to juggle multiple priorities with ease while maintaining a meticulous eye for detail and a commitment to outstanding quality. Resilient and solutions-driven, you thrive when faced with challenges and use your analytical mindset to uncover root causes and deliver meaningful improvements.
You understand the power of efficient processes and positive behaviours in driving customer success and naturally build trusted relationships, working collaboratively with colleagues and stakeholders to achieve the best outcomes.
Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.....Read more...
Customer Complaints & Resolution ManagerLocation: Hybrid – 2 days Wilmslow HQ, 3 days from home Salary: Competitive basic – OTE 39k per year
Citation provides expert HR, employment law, and health and safety support to businesses across the UK. We help organisations stay compliant, protect their people, and create safer, more productive workplaces. Our tailored solutions combine hands-on consultancy with powerful technology, giving employers the confidence and tools they need to manage risk, drive performance, and focus on what matters most – running their business.
If you’re a professional with personality who wants to work in a forward-thinking business, surrounded by brilliant people who genuinely care about you and are a pleasure to work with, then we’re definitely the company for you to grow with. If our culture sounds like the right fit and you’d like to be part of our success story, we’d love to hear from you – send us your details today.
What will I be responsible for?• Lead the resolution process for customer complaints, managing each case with care and professionalism—including escalating to managers or other teams when needed.• Confidently handle a wide variety of complex issues, navigating sensitive situations with empathy and clarity to reach positive resolutions.• Dig deep into the root causes of complaints, identifying patterns and working with teams to implement meaningful improvements.• Stay informed with a strong understanding of compliance functions and how they impact our clients.• Use multiple internal systems and resources to gather the information you need to resolve issues efficiently and accurately.• Analyse complaint and survey data to uncover opportunities for continuous improvement, collaborating with the wider business to bring those ideas to life.• Share insights and feedback with the Compliance leadership team to help reduce future complaints and enhance the overall client experience.• Prepare and share reports on complaints and compensation, ensuring stakeholders are kept informed and aligned.• Champion continuous improvement, always looking for ways to enhance the client journey and deliver better outcomes.• Deliver outstanding service to a diverse client base, and support your colleagues in doing the same
Who are we looking for?
You’ll bring a proven track record in complaints handling, customer success, or resolution management, with an exceptional ability to truly listen and empathise with client concerns. Your communication skills – both written and verbal – enable you to engage, influence, and present confidently at every level of the organisation.
You’ll be a strong negotiator and presenter, able to juggle multiple priorities with ease while maintaining a meticulous eye for detail and a commitment to outstanding quality. Resilient and solutions-driven, you thrive when faced with challenges and use your analytical mindset to uncover root causes and deliver meaningful improvements.
You understand the power of efficient processes and positive behaviours in driving customer success and naturally build trusted relationships, working collaboratively with colleagues and stakeholders to achieve the best outcomes.
Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.....Read more...
Residential Childcare Officer – Newton AycliffeA driving licence and access to a vehicle are required for this role with the willingness to get business insurance.We do not accept sponsorships for this job role, must hold a right to work in the UK.Do you want to support children and young people’s learning and personal development?Do you want to make a difference in their lives?Would you like to work with our innovative team that values honesty, commitment, flexibility, and integrity?Apply now if you want to make a difference.POST: Full Time Residential Childcare OfficerREPORTS TO: Senior Residential Officers, Deputy Manager & Registered ManagerHOURS: 38.5 per week, to be worked on a rota basis, in accordance with the needs of the service. Flexibility is essential due to days, evenings, sleep-ins, waking nights and Bank Holidays are all required shiftsLOCATION: ROC Home Children’s Homes Newton Aycliffe and other homes when requiredROC Home* is an equal opportunities employer and is committed to the safeguarding and promotion of the welfare of children and young people and expects all staff and volunteers to share this commitment.This position is subject to satisfactory references; enhanced DBS disclosure; extensive pre-employment checks and a minimum 6-month probationary period.Job Purpose and RoleROC the National Care Employer of the Year (2022) is looking for a Residential Childcare Officer to join the team in safe, nurturing, and caring homes for children and young people.As a Residential Childcare Officer, you will be providing direct day-to-day care and to support Adolescents who display emotional or behavioural difficulties and/or learning disabilities, fulfil their potential, reach their aspirations, and participate in outdoor activities or alternative education. Assisting the deputy manager and Registered Manager, to provide the highest standard of care to any young person/s placed.Key Responsibilities and Duties
To be a full and active member of the team. You will be accountable to the Line Management structure.To provide care and support to individuals.Adhere to, uphold and exemplify the Group’s core values.To participate in duties associated with the home as directed by the home Management teamTo be aware of and comply with the statutory requirements and all the company’s policies and procedures including those of outdoor activities.To participate in duty rotas.To act flexibly within reasonable bounds, in order to ensure the necessary cover for the smooth running of the home.To inform colleagues of relevant developments, for example during handover.To work with team members to achieve a warm, caring, safe and stimulating environment for the young people in our care.
Residential Childcare Officer £29,500 - £31,500 + £50 per sleep in (minimum 4 PCM)Mileage is paid at a rate of 40p per mileShift InformationResidential Childcare Officers are on a 3-week rolling rota (can be subject to change, based on the needs of the service).Essential Requirements:A minimum of a Level 3 qualification in Children’s Residential is essentialA driving licence and access to a vehiclePrevious experience working with: Children, and young people, or applicable life experienceFlexibilityBenefits:Enhanced DBS check paid for by the companyHealthcare PlanExcellent learning and development opportunitiesRefer a friend bonus schemeProfit share schemeRecognition schemeCredit union saving schemePaid for level 4 on completion of a probationary periodCompany EventsAward-winning company cultureSo – if you are an experienced Residential Childcare Officer, have applicable life experience or someone currently working with children and looking for a change in career apply now.....Read more...
