My client is one of the most recognised and successful law firms in the UK, with over 30 years experience and has seven offices across the UK.
They are now looking to expand further into their Liverpool office and are looking for a New Claims Team advisor.
As a Stage 1 Co-ordinator your role will be to prepare and submit Claim Notification Forms (CNFs and SCNFs) in a timely manner to ensure the team meets its targets. As part of this role you will be required to liaise with file handlers, third party insurers and clients to obtain missing information.
Key Duties & Responsibilities
- To prepare CNFs and sCNFs to ensure they are Portal ready and submit via the Portal.
- To make outbound calls to clients and third party insurers to proactively obtain further information.
- To take incoming calls from clients to assist with queries and obtain/update information required for the initial stages of the claim.
- To liaise with external companies and internal departments in a timely and professional manner in order to effectively process CNF and sCNFs.
- To raise DVLA requests.
- To perform Medco searches and send medical instructions.
- To highlight errors on files and any other anomalies.
- To be able to accurately move work between schedules.
- To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by SRA.
- To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures.
Experience & Knowledge
- To be able to develop and maintain the relevant skills required for a Stage 1 Co-ordinator role.
- An ability to answer simple legal queries relating to the MOJ process.
- An ability to answer simple legal queries relating to the OIC process.
- An understanding of VF Legal.
- Strong communication, IT and interpersonal skills.
- An ability to work in a fast-paced environment.
- An ability to work effectively with people across a wide range of levels and responsibilities.
Benefits
- 25 days' holiday per annum
- Holiday buy and sell scheme
- Hybrid working model (in relevant role)
- Matched Giving up to £250 matched for personal charity fundraising for a registered charity
- Medicash cash plan claim back dental / physio / optical appointments
- My Medicash App including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
- Discounts and cash back on travel and shopping through Medicash extras
- Life Assurance Scheme (4 x salary)
- Pension scheme
- Funded driving theory test (in relevant role)
- Active network of Wellbeing Champions providing mental health support
- Training and development opportunities
- Funded social events to connect with your colleagues
- Dress for your day policy
This is a fantastic opportunity for someone passionate about making an impact in the legal sector.
If you have the skills and enthusiasm to excel then please send your updated CV to c.orrell@clayton-legal.co.uk or call Chris on 0161 914 7357 to discuss the role further.....Read more...
Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions.
Resolving Problems: Investigating and resolving customer issues, complaints, and technical problems efficiently.
Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment.
Providing Product Information: Offering detailed information about products, services, and features to customers.
Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely manner.
Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions.
Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience.
Promoting Products and Services: Upselling and cross-selling products and services to customers.
Building rapport with customers: Engaging in small talk, showing genuine interest and building positive relationships.
Training:Unit 6c Enterprise House, Moorgate Point, L33 7XW.Training Outcome:After completing a Customer Service apprenticeship, you’ll gain the skills and experience to deliver exceptional customer support and progress into roles such as team leader, customer service supervisor, or specialist advisor.Employer Description:Utilities technology group was formed in 2007 by our managing director Andrew Cavanagh. Andrew has been in the business airtime and mobile phone industry since 1998 and has gained vast experience and knowledge of the sector over the last 26 years.
In 2015 UTG diversified into VOIP, hosted telephony and high speed connectivity. We also formed our energy broker arm in 2016.
This enabled us to offer our clients a full unified comms solution with all services on one bill every month.
We have exclusive wholesale agreements with BT,O2,EE and Vodafone which enables us offer our clients the very best support and service with the latest technology and equipment.
We are registered apple, Samsung and Yealink stockist enabling us to source the latest tech and hardware at competitive prices.
In relation to our commercial energy broker side, we are a fully registered TPI with Ofgem and have an ADR licence to enable us to act and arrange commercial gas and electricity SME and corporate contracts within the UK.
We can obtain bespoke pricing which isn’t available online and search through the energy market to find our clients the very best pricing available at that time. Our industry knowledge allows us to keep ahead of the curve and make sure we are advising our clients accordingly and professionally at all times.Working Hours :The role comprises 30 hours per week. Tuesday - Friday, 9.00am - 5.00pm.
Mondays off.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Client Success Manager – Digital Marketing Agency
Salary - £35,000 to £38,000 dependent on experience plus commissionLocation – Hybrid with 2 days per week in our Altrincham office
Dark Horse is a renowned digital marketing agency based in the UK, specialising in PPC, SEO and Paid Social. With a diverse clientele and a commitment to delivering exceptional results, we are expanding our client services department to continuously improve and evolve our services.
What does success look like? We work with aspiring 7-figure businesses and grow them to 8-figure businesses through elite-level performance marketing.
The role
As a Client Success Manager, you will be an integral part of our expanding client services team. Serving as an additional key point of contact alongside our PPC, SEO, and Paid Social service leads.
• Independently oversee a portfolio of client accounts, ensuring accountability for retained revenue.• A key contact and point of escalation for your clients, understand their business objectives to align our services to meet their goals.• Actively resolve client concerns and deliver solutions with exceptional customer service.• Manage client contracts, securing renewals and upsells.• Foster client relationships to develop cross-selling and referral opportunities.• Assist in identifying and implementing initiatives to enhance client loyalty and satisfaction.• Gather client feedback and collaborate with internal teams to address concerns and enhance relationships.
What’s on offer
We think we’ve built a great place to work, where every individual feels rewarded for the effort, they put in. Enjoy this along with:
• Hybrid working• Flexitime• Birthday off, obvs• Leafy Altrincham location• Mental Wellbeing BUPA programme• Dark Horse will carbon offset your role with The Dark Forest (green is good)• Working in an amazing team – Learning from some fantastic people• Other stuff too – This is mostly the small stuff we use to make us look good on LinkedIn. Can’t remember most of it. It’s largely irrelevant. Don’t fall for the “Beer Tap in office” and other race-to-bottom stuff. This is a ****** career we are talking about here
The requirements
• Proven client success experience within a performance marketing agency.• Proven track record of renewing contracts, securing upsells and cross-selling.• Excellent communication, customer service and interpersonal skills.• Good understanding of PPC, SEO and Paid Social.• Excellent attention to detail and experience managing contracted services.• A results-oriented mindset focused on client satisfaction and revenue growth.• All the gimmes – organisation, numeracy, IT skills, pro-active and a team player
Success in this role hinges on becoming a trusted advisor to your clients, making sure everyone is aware of what success looks like, and leading them to success.
If you're driven and ready to grow, we’d love to hear from you!....Read more...
Client Success Manager – Digital Marketing Agency
Salary - £35,000 to £38,000 dependent on experience plus commissionLocation – Hybrid with 2 days per week in our Altrincham office
Dark Horse is a renowned digital marketing agency based in the UK, specialising in PPC, SEO and Paid Social. With a diverse clientele and a commitment to delivering exceptional results, we are expanding our client services department to continuously improve and evolve our services.
What does success look like? We work with aspiring 7-figure businesses and grow them to 8-figure businesses through elite-level performance marketing.
The role
As a Client Success Manager, you will be an integral part of our expanding client services team. Serving as an additional key point of contact alongside our PPC, SEO, and Paid Social service leads.
• Independently oversee a portfolio of client accounts, ensuring accountability for retained revenue.• A key contact and point of escalation for your clients, understand their business objectives to align our services to meet their goals.• Actively resolve client concerns and deliver solutions with exceptional customer service.• Manage client contracts, securing renewals and upsells.• Foster client relationships to develop cross-selling and referral opportunities.• Assist in identifying and implementing initiatives to enhance client loyalty and satisfaction.• Gather client feedback and collaborate with internal teams to address concerns and enhance relationships.
What’s on offer
We think we’ve built a great place to work, where every individual feels rewarded for the effort, they put in. Enjoy this along with:
• Hybrid working• Flexitime• Birthday off, obvs• Leafy Altrincham location• Mental Wellbeing BUPA programme• Dark Horse will carbon offset your role with The Dark Forest (green is good)• Working in an amazing team – Learning from some fantastic people• Other stuff too – This is mostly the small stuff we use to make us look good on LinkedIn. Can’t remember most of it. It’s largely irrelevant. Don’t fall for the “Beer Tap in office” and other race-to-bottom stuff. This is a ****** career we are talking about here
The requirements
• Proven client success experience within a performance marketing agency.• Proven track record of renewing contracts, securing upsells and cross-selling.• Excellent communication, customer service and interpersonal skills.• Good understanding of PPC, SEO and Paid Social.• Excellent attention to detail and experience managing contracted services.• A results-oriented mindset focused on client satisfaction and revenue growth.• All the gimmes – organisation, numeracy, IT skills, pro-active and a team player
Success in this role hinges on becoming a trusted advisor to your clients, making sure everyone is aware of what success looks like, and leading them to success.
If you're driven and ready to grow, we’d love to hear from you!....Read more...
Are you an accomplished PR expert ready to take the next step in your career? The Opportunity Hub UK is partnering with a Central London based PR agency who is seeking an exceptional Senior Account Manager/Account Director to join their team.This agency is known for their strategic approach and creative campaigns in Corporate communications. They boast an impressive portfolio of clients across diverse corporate industries including finance, tech & property industries . You will play a pivotal role in driving client satisfaction, cultivating strong relationships, and executing successful PR strategies.Here are the benefits of this job:Competitive salary range of £50,000-£60,000, reflecting your experience and expertise.Hybrid working - 3 days in the office.Opportunity to work with prestigious clients and make a significant impact at a smaller agency.Supportive and collaborative work environment that fosters growth and development.Exciting challenges and a diverse range of projects across industries.Work-life balance and flexible working arrangements.Private health and dental care through BUPA after probation period.Professional development opportunities through PRCA membership and training courses.Wellbeing day off in addition to holiday entitlement, counselling support, and other services.Early Fridays, finishing at 4:30 pm on the last Friday of every month.Monthly social events, including dinners, activities, and team trips.Charity partner support, with time allotted for fund raising initiatives (currently Mind).ESG/Sustainability initiatives, including tree planting and potential short courses.New business commission of 7.5% for introducing new clients.Bonus based on company and individual performance.Here's what you'll be doing:Developing and implementing strategic PR campaigns to enhance brand reputation and achieve client objectives.Leading and mentoring a team of PR professionals, empowering them to deliver exceptional results.Building and nurturing strong client relationships, serving as a trusted advisor and ensuring their needs are met.Overseeing PR activities, including media relations, content creation, events, and social media engagement.Monitoring campaign performance and providing strategic recommendations for continuous improvement.Collaborating with internal teams and external partners to deliver integrated communication solutions.Staying informed about industry trends and innovative PR techniques to drive success.Here are the skills you'll need:Extensive experience in PR, managing client accounts and leading teams.Proven track record of delivering successful PR campaigns and achieving measurable results.Excellent communication and presentation skills.Strong leadership abilities, inspiring and guiding teams towards excellence.Strategic thinking, problem-solving skills, and a flair for creativity.Exceptional organisational and time management skills.Solid understanding of the media landscape and evolving PR trends.Experience in sectors such as technology, lifestyle, or finance is advantageous.....Read more...
Are you passionate about empowering young people? At LEBC, we value innovation, respect, and continual growth, and we're seeking a dedicated Careers Advisor to join our team. In this role, you'll deliver our Careers Education and Guidance Service across local schools and colleges, helping young people make informed decisions about their futures.Job Summary:To support the delivery of our Careers Education Service to young people in a variety of local schools and colleges.To empower young people to make informed careers and education decisions, building confidence and a greater awareness of the skills needed to be successful in the world of work.To understand the needs of all young people including those with physical or learning disabilities and those at risk of becoming NEET, to enable the appropriate delivery of Careers Information, Advice and Guidance in group and 1-2-1 settings.LEBC pays for employees to complete the Careers IAG Level 6 Diploma qualification, if the successful candidate does not already hold this qualification.Main Responsibilities:
Provide impartial information, advice and guidance (IAG) to young people in schools and colleges across Leicestershire.Complete action plans thoroughly and accurately with successful student progression at the forefront.Achieve consistently high levels of customer satisfaction. This will be monitored through student and teacher feedback.Deliver 1-2-1 and group sessions to help young people with CV preparation, interview skill techniques, confidence building as well as learning more about job market opportunities.Contribute to the design and delivery of current and topical workshop activities, to support young people's employability skills development, and to enable schools and colleges to work towards the Gatsby Benchmarks.
The post holder will be based at schools across Leicester and Leicestershire but should be willing to travel extensively to schools and other sites as required. On occasion there may be a requirement to attend meetings and training further afield. Expenses will be paid in accordance with LEBC guidelines.The nature of the work may occasionally involve the postholder carrying duties outside of normal working hours. Overtime working is paid as time off in lieu.The postholder may be required to attend, from time to time, training courses, conferences, seminars or other meetings as required by his/her own training needs and the needs of the company.LEBC is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Background checks and an enhanced DBS will be required for this role.Benefits:
Competitive Salary £26,000 to £28,000 depending on experience and qualification, pro rata to working hours25 days Holiday (pro rata) plus 8 bank public holidays, pro rata to working hoursTime off in Lieu flexible working systemCompany Pension Scheme of 10% following 6 month probation
Additional Information:
Full time, 5 days a week (part time of 3 or 4 days a week considered)Term Time only roleRequires a drivers licence
Our Values:
Adding value for allRespect and valueContinual InnovationEvidence based practiceDoing business efficiently
Our Culture:
Continuing to innovateResponding to challenge and supporting each otherNurturing talent and recognising achievementChanging to growListening to our customersTaking pride in what we do
How to ApplyIf you are interested in this role and would like to learn more please attach your CV to the link provided.....Read more...
Responsibilities:
Shadow established engineers through one-to-one mentoring and coaching activities on our range of products High Speed Separators (HSS), Heat Exchangers (HEX) and Decanters (DEC)
Maintain, repair, install/commissioning at our customer sites across a variety of industries including Marine, Energy and Food and Water (including waste water)
To show qualities around the Alfa Laval values: Teamplay, Exploration, Dedication and Respect
Support improved ‘customer satisfaction’ through improved action and interaction
Be ready to pass on knowledge to others, including the next cohort of future apprentices
Update the systems to reflect work completed and being mindful of potential sales leads
Health & Safety:
H&S is the number one priority for our employees, therefore, ensuring compliance with all personal obligations under Health & Safety legislation and adherence to Company H&S policies and procedures is essential
Abide by site H&S policies and procedures, with special consideration for safe systems of work and practices
Conduct equipment checks, safety audits, risk assessments (RAMS) and safety tours
Review, report and investigate any incident including near misses or any unsafe situation immediately to H&S advisor & via our safety app, and take corrective action to prevent reoccurrence
To promote an environment of continuous improvement
Training:
You will study on a Level 6 Control Systems Engineer degree apprenticeship on a Maintenance Engineering pathway
On completion of this, you will gain a qualification in Engineering at Degree Level 6 Standard
During the first year you will be required to attend the University of Sheffield AMRC Training Centre in Sheffield, full time, for an initial block of study until June 2026
You will do a combination of returning to your workplace or shadowing a field engineer one Friday per month
After the initial block training you will undertake the knowledge study one day a week. This will require attending the AMRC Training Centre in person one in every four sessions, the others being remote (excluding exams and assessment days)
Upon completion of the block training you will be out with the Field Service Engineers, as well as attending the Alfa Laval service centre currently based in Camberley, Surrey for training
In the third year you will be field-based on a full time basis whilst completing your workplace competency qualification
Training Outcome:
Completion of the University of Sheffield’s AMRC Training Centre apprenticeships are nationally recognised qualifications which are acknowledged and respected by employers across the world
These can open the door to many more opportunities, such as Engineering Management and Project Engineering positions across a range of sectors worldwide
Employer Description:Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – mainly in energy, the environment, food and the marine industry.
To remain successful, we need to grow and at the same time respect the planetary boundaries. For us, at Alfa Laval, the environmental concern and sustainability is a natural part of our way of thinking and acting, at the same time as it represents a business opportunity. We make it possible to reduce the environmental impact of most industrial processes, both on land and at sea. We are deeply involved in the development of better, safer, and more sustainable food. We improve energy efficiency, and we enable the circular reuse of water.Working Hours :Monday to Friday. Your start and finish times including your shift pattern will be determined by the employing company.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn.
Teamwork.
Strong communication.
Customer service.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.
Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims. Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
This is a full-time position working within our Technical Services Team whilst studying towards a degree.
The degree is a work-based programme designed to provide essential knowledge, understanding and skills required to operate effectively and successfully in a technical support role.
It allows you to combine workplace learning opportunities with theoretical knowledge gained through formal classes.
The programme offers a highly practical approach to learning that is immediately applicable to workplace situations.
This is an exciting opportunity to join the expanding team at SolutionsPT, where no two days are the same. You will be involved in providing first-class technical support to customers on a wide range of industrial software, hardware and associated products.
With 100 employees, we’re a growing company, staffed with bright, energetic people who believe passionately in what they are doing.
We look for and hire the best talent in all areas of our business and recruit people who strive to do and be the best, and who really want to make SolutionsPT even more successful than it is today.
The role which we are currently looking to fill is that of a Support Engineer. The role will be predominantly office-based. However, occasional travel to customers’ sites in the UK and Ireland may be required.
Flexibility in working times is necessary, within our shift pattern and to satisfy customers’ needs. The purpose of this role is:
Providing first-class technical support to customers on a wide range of industrial software, hardware and associated products
Handling incoming customer problems relating to the implementation and application of the software
Logging requests in the call tracking system
Seeking to resolve customer problems effectively and efficiently
Providing an element of training and consultancy to customers
Working with the Technical Services Manager in the introduction and maintenance of support procedures, including the escalation of issues in accordance with Company policy
To be a trusted advisor for the products allocated, including certification on products where applicable
Staying up-to-date with the development of new products and operating systems
Identifying opportunities to improve the efficiency of the team and the service it provides to customers
Training:
Apprentices attend Manchester Metropolitan University for one day a week during the academic year, over a period of four years.
Teaching is delivered face to face one day a week during the academic year.
Upon successful completion of the programme, participants will achieve a BSc (Hons) Digital and Technology Solutions degree by Manchester Metropolitan University, as well as a Level 6 degree apprenticeship qualification.
Training Outcome:SolutionsPT prides itself on a company culture that fosters knowledge, insight, and understanding. Its dedicated training and personal development programmes are a testament to its commitment to nurturing industry experts and leaders of tomorrow.
We are looking for talented and motivated individuals with a passion for technology who are looking for a long-term career at SolutionsPT. We have had previous apprentices develop at a fast pace, not only within their degree studies, but also in their technical positions within the company, and are now graduating from university well-positioned to step into senior positions.
The skills they possess include training others, delivering consultancy to customers, being an escalation to more junior members of the team and much more.Employer Description:With a proud history dating back to 1985, SolutionsPT is a dynamic company founded by CEO John Bailey, dedicated to delivering cutting-edge IT solutions for the industrial world. The company ethos is firmly rooted in continuous improvement and success for its customers, a commitment reflected in their strategic partnership with global leading software brand AVEVA since 1991.
Employee wellbeing is a priority at SolutionsPT. We offer a range of wellness activities, such as holistic massages, health screenings, and mental health support through trained Mental Health First Aiders.
SolutionsPT is also renowned for its vibrant company culture, regularly hosting company meetings that blend business updates with fun activities, fostering a sense of community among employees. The company's commitment to transparency is evident in its regular updates on the company's financial status and achievements.
We have a strong culture of employee engagement and personal development, achieving Platinum status in the Investors in People accreditation.Working Hours :Monday - Friday, between 8.45am - 5.15pm, with an hour lunch break.Skills: Communication skills,IT skills,Analytical skills,Team working,Self-motivated,Inquisitive personality,Passion for technology....Read more...
Are you a Commercial Solicitor looking for something different? This role, which offers the best of both worlds between in house and private practice, is a unique opportunity to join a team which is going from strength to strength. Top quality work, great clients and cutting edge technology, without the pressures of time recording and client billing targets. Central Leeds office location with home working.
This role is to work directly for companies, very much as an in-house lawyer, but with the support of an award-winning law firm with all of the back-up, training and support that this offers. The role is to be based within Leeds City Centre, but you would sometimes find yourself working on site for the companies – truly integrated as a trusted legal advisor.
Our client, which is one of the UK's leading law firms, offers an incredibly friendly working environment accompanied by a world leading reputation, backed up by the countless awards that they have won. This role offers more flexibility and freedom than a typical commercial role would offer, so if you are looking to get away from traditional time recording, work directly with one or two leading corporates but have the luxury of other lawyers around you, this role can offer that highly unusual blend.
You will be working within the firms' 'in-house' team, this team literally takes over either the entire legal work of specific companies, or specific parts of it, taking on work that was previously handled in-house. The role is essentially to work as in-house lawyer but on behalf of one or two large clients at any point in time, offering the opportunity to work across sectors but focusing largely on commercial contracts and wider business as usual legal work.
Work will include providing high quality legal advice, mitigating commercial and legal risk and really integrating yourself into the client, their sector and their commercial imperatives. The firm provides a really innovative solution to some of the UK's highest profile companies, giving you the chance to be at the cutting edge of a genuine alternative to companies looking to outsource their legal services in a different way.
You will have the support of a global firm, really allowing you to drive your career forward at the highest level and surrounded by some of the brightest minds. There's no time recording, no chargeable targets and the option to get involved in business development but no requirement to do so, it's all about doing a great job for the company and getting to know them well. You will be fully supported by non-legal specialists across a number of sectors including IT and project management to deliver highly innovative solutions.
The firm is really open minded about the level of PQE that it is looking for. There are 2 roles and one will suit a Lawyer with c. 1-5 years PQE, with the other pitched at a more experienced level or c. 5 years + PQE. Ideally you will have solid commercial contracts experience gained either in house or in private practice. Whilst the lion’s share of the work is commercial they are happy to consider recruiting either corporate lawyers or even litigators, although you must have worked in a commercial discipline within litigation. They have recruited from within these disciplines successfully historically and are happy to do so again.
This practice is fully supporting a blend of home and office working going forward and as a consequence if you live further afield but could consider the commute for a couple of days a week don't discount this opportunity.
To hear more about this Commercial Solicitor role, please contact Sophie Linley at Sacco Mann on 0113 236 6711. ....Read more...
Are you ready to lead game-changing HR transformations and make your mark on the future of HR technology? Our client, a leader in the ServiceNow ecosystem, is looking for a Senior Technical Consultant specialising in HRSD. If you’re passionate about helping businesses elevate their HR operations and driven by innovation, this is the perfect opportunity for you.
Key Responsibilities:
Lead HRSD Transformations: Design and implement HRSD solutions that revolutionise business operations, aligning them with key business goals.
Be the Expert: Provide in-depth knowledge across ServiceNow HRSD, ITSM, and other modules, focusing on automation, integration, and platform optimisation.
Optimise & Innovate: Configure workflows, create scripts, and develop security rules that enhance functionality, improve user experience, and drive platform performance.
Strategic Advisor: Guide clients in leveraging ServiceNow for long-term success, providing advice on best practices throughout the process.
Collaborative Success: Work with cross-functional teams to ensure projects run smoothly and deliver the expected outcomes.
Perks & Benefits:
Company Car & Cycle-to-Work Scheme: Flexible commute options to suit your lifestyle.
Pension & Life Insurance: A comprehensive package to secure your future.
Healthcare & Dental Cover: Premium health coverage for you and your family.
Travel Insurance: Travel with confidence wherever you go.
Discounted Gym Membership: Stay fit and healthy with exclusive offers.
Fully Remote Working: Enjoy the freedom of working from home with the flexibility of occasional office visits across the UK as needed.
Ideal Candidate:
Expertise in ServiceNow HRSD: Proven experience in implementing and optimising HRSD solutions on the ServiceNow platform.
Certified Professional: ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
Agile Experience: Ability to work in Agile environments and collaborate with cross-functional teams to achieve key objectives.
Cloud & Automation: Knowledge of multi-cloud integrations and automation to optimise business processes.
Consulting Background: Proven experience in consulting, with the ability to guide clients and advise on best practices.
Willing to Travel: Comfort with occasional visits to offices across the UK.
Eligibility for SC Clearance: Must have been a UK resident for at least 5 years and eligible for SC clearance.
Why This Job is Different:
This is not just another ServiceNow role—this is an opportunity to lead transformative HR projects at some of the UK's most innovative organisations. You'll be at the forefront of changing how HR works, giving businesses the tools they need to thrive. If you're looking for a role that offers flexibility, growth, and the chance to make a significant impact, this is the job for you.Click to apply and start your next chapter in transforming HR with ServiceNow!....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: Project Administrators play a crucial role in ensuring the smooth execution and success of projects by providing essential administrative support in collaboration with Construction Managers and Field Representatives throughout various project phases. Specifically, the Business Operations Project Administrator is tasked with managing and coordinating all administrative aspects for an array of project types. This includes services like Patch and Repair, Patch and Repair Plus, General Contracting, Safety Patch and Repair, Building Envelope services, IAQ Services (both standalone and integrated with General Contracting), Job Site Inspections, Roofing Advisor Days, Consulting, Diagnostics, TRACE, ACT, and several emergency repair services. Key responsibilities encompass managing contractor payables, handling customer billings and receivables, ensuring compliance with standards and policies, applying book pricing and WTI documentation policies, overseeing commission and discounting policies, processing change orders, document management, financial data entry, and coordinating communications with Field Resources and Customers as required. Success in this role requires a high level of professionalism, strong organizational and prioritization skills, effective time management, and proficiency in relevant technology and software. Excellent interpersonal, written, and oral communication skills, coupled with meticulous attention to detail, accuracy, and a self-motivated attitude, are vital. The administrator must work effectively both independently and as part of a team, demonstrating the ability to collaborate with customers, field staff, and various internal stakeholders. This position involves regular interaction with multiple departments and teams, including General Services, General Contracting field operations, Field Representatives, Business Operations, IT, Finance/Accounting, Warranty, Tremcare, Sales, Accounts Payable, Credit, and Products. Given the dynamic and fast-paced nature of the role, flexibility and adaptability are essential, as the Project Administrator must navigate and respond to evolving project requirements and organizational needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Project Administrator plays an integral role in the project lifecycle by validating, organizing, and ensuring compliance for all project documentation and financial processes. Upon receiving SAP Sales Order information from Customer Service Representatives, the administrator confirms all compliance requirements based on the WTI Price Book Policy/Procedures and Contract Management Policy, completing checklists to ensure data accuracy and completeness. Key responsibilities include managing critical project documents, such as vendor applications, subcontracts, purchase orders, Master Service Agreements, specifications, certificates of insurance, payment and performance bonds, prevailing wage rates, certified payroll reports, and state-specific compliance documentation. Project Administrators also facilitate and manage compliance submissions as needed. This role includes dispatching service orders to WTI Technicians, tailored to the specific project type. For General Contracting projects, the administrator provides WTI Superintendents with essential service orders and field report links to streamline daily reporting. Additionally, they maintain a comprehensive tracking spreadsheet for all projects, providing up-to-date project insights. Throughout each project, the Project Administrator coordinates with Construction Managers, Field Representatives, field technicians, customers, and management to ensure seamless operations. Project management duties cover tracking time and expenses, managing payables over 30 days, monitoring plan versus actual costs, verifying that all documents (such as bonds, insurance, and submittals) are submitted and approved, ensuring costs align with budget expectations, and validating all projects older than 90 days. This role includes preparing customer invoices with accuracy and timeliness, adhering to book pricing, time and materials (T&M), not-to-exceed (NTE) limits, lump-sum pricing, and customer-specific billing requirements. Project Administrators must understand and apply WTI's commission and discount policies when processing invoices across both General Contracting and General Services. They also review projects for job closeout audits, updating planned versus actual costs, and completing a job closing checklist for final approval. The Project Administrator is essential to ensuring that WTI's policies and procedures are followed precisely, maintaining accurate financial data for reporting at month-end, quarter-end, and fiscal year-end. This role requires a comprehensive understanding of WTI's operational, financial, and compliance frameworks to support accurate project execution and reporting.
OTHER REQUIRED DUTIES:
Project Management within the following technology platforms, Salesforce, e-Builder, RoofSnap, OLI, Smartsheet, WTI Quick Price App, Concur Hours to Day Conversions Calculating Market Price Weekly backlog meetings Review and resolve customer disputes Manage tech service expenses Assist with travel and hotel arrangements for maintenance and repair routes Coordinate larger supply and equipment purchases, arrange pickup, payments and cost allocation Coordinate material orders Review and process Readsoft workflow items Monitor daily, weekly and monthly reports Customer/Vendor Billing Portals Bi-weekly Project Review Meetings Payment Reconciliation Report low margin jobs Facilitate effective communication Process Implementation Reviews Assist in the preparation of project presentations, reports, and other project-related materials Problem Solving Conflict Management Escalation of concerns and issues Archive Project files as necessary Participate in special projects when necessary
EDUCATION:
Business Management/Administration or equivalent combination of education and experience.
EXPERIENCE: 4-7 years related experience and/or training Project Administration/Management, Construction Accounting, Sarbanes-Oxley, public procurement or job order contract, prevailing wage
OTHER SKILLS AND ABILITIES:
Ability to handle multiple tasks, prioritize effectively, and manage time efficiently. Keeping records, documents, and project files organized and easily accessible. Excellent written and verbal communication skills to interact with team members, stakeholders, and clients. Proficiency in project management software, as well as standard office applications like Microsoft Office (Word, Excel, PowerPoint). Capacity to identify potential issues early on and proactively seek solutions or escalate problems as needed. Ability to think critically and adapt to changing project conditions. Understanding of project budgets, cost tracking, and financial reporting. Ability to assist with financial documentation, such as purchase orders, invoices, and expense reports. Strong time management skills to handle project deadlines and ensure timely task completion. Ability to manage time effectively in a fast-paced environment. Ability to work well with a diverse group of people, from team members to external vendors. Skill in fostering a collaborative, respectful work environment. Strong focus on meeting the needs of clients and stakeholders, understanding project requirements, and keeping them updated on project progress. Ability to resolve conflicts and keep the team working toward common goals. Handling disputes diplomatically and maintaining positive relationships among project team members. Knowledge of State prevailing wage, DB and SCA
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
