An opportunity has arisen for a Property Coordinator to join a well-established property management firm specialising in real estate and asset management services providing tailored solutions for residential, commercial, and mixed-use developments.
As a Property Coordinator, you will be providing essential administrative and coordination support to the property management team, ensuring the smooth operation of day-to-day estate management functions.
This full-time permanent role offers a salary of £26,500 and benefits. During your six-month probation, you'll be office-based. After that, they're offering a hybrid setup with three days in the office and two days working from home.
You Will Be Responsible For:
? Delivering comprehensive administrative support to property managers in a fast-paced environment
? Acting as the first point of contact for resident and client enquiries
? Issuing and managing purchase orders for maintenance and compliance-related works
? Liaising with contractors to arrange site visits, coordinate access, and follow up on completed works
? Maintaining accurate records of maintenance, risk assessments, and property documentation
? Updating property portals with approved notices and communications
? Monitoring central email inboxes, ensuring timely responses and delegation of queries
? Producing and distributing client reports in line with set deadlines
What We Are Looking For
? Previously worked as a Property Coordinator, Property Administrator, Property Assistant, Property Management Assistant, Property Management Administrator, Property Admin, Lettings Coordinator, Lettings Co-ordinator, Lettings Administrator, Lettings Assistant, Tenancy Administrator, Tenancy Coordinator, Tenancy Co-ordinator, Tenancy Assistant, Estate Administrator, Estate Coordinator, Facilities Administrator, Building Management Assistant, Property Office Assistant, Property Support Administrator, Residential Administrator, Block Management A....Read more...
An opportunity has arisen for a Property Administrator to join a well-established property management firm specialising in real estate and asset management services providing tailored solutions for residential, commercial, and mixed-use developments.
As a Property Administrator, you will be providing essential administrative and coordination support to the property management team, ensuring the smooth operation of day-to-day estate management functions.
This full-time permanent role offers a salary of £26,500 and benefits. During your six-month probation, you'll be office-based. After that, they're offering a hybrid setup with three days in the office and two days working from home.
You Will Be Responsible For:
? Delivering comprehensive administrative support to property managers in a fast-paced environment
? Acting as the first point of contact for resident and client enquiries
? Issuing and managing purchase orders for maintenance and compliance-related works
? Liaising with contractors to arrange site visits, coordinate access, and follow up on completed works
? Maintaining accurate records of maintenance, risk assessments, and property documentation
? Updating property portals with approved notices and communications
? Monitoring central email inboxes, ensuring timely responses and delegation of queries
? Producing and distributing client reports in line with set deadlines
What We Are Looking For
? Previously worked as a Property Coordinator, Property Administrator, Property Assistant, Property Management Assistant, Property Management Administrator, Property Admin, Lettings Coordinator, Lettings Co-ordinator, Lettings Administrator, Lettings Assistant, Tenancy Administrator, Tenancy Coordinator, Tenancy Co-ordinator, Tenancy Assistant, Estate Administrator, Estate Coordinator, Facilities Administrator, Building Management Assistant, Property Office Assistant, Property Support Administrator, Residential Administrator, Block Manageme....Read more...
An opportunity has arisen for a Property Assistant to join a well-established property management firm specialising in real estate and asset management services providing tailored solutions for residential, commercial, and mixed-use developments.
As a Property Assistant, you will be providing essential administrative and coordination support to the property management team, ensuring the smooth operation of day-to-day estate management functions.
This full-time permanent role offers a salary of £26,500 and benefits. During your six-month probation, you'll be office-based. After that, they're offering a hybrid setup with three days in the office and two days working from home.
You Will Be Responsible For:
? Delivering comprehensive administrative support to property managers in a fast-paced environment
? Acting as the first point of contact for resident and client enquiries
? Issuing and managing purchase orders for maintenance and compliance-related works
? Liaising with contractors to arrange site visits, coordinate access, and follow up on completed works
? Maintaining accurate records of maintenance, risk assessments, and property documentation
? Updating property portals with approved notices and communications
? Monitoring central email inboxes, ensuring timely responses and delegation of queries
? Producing and distributing client reports in line with set deadlines
What We Are Looking For
? Previously worked as a Property Coordinator, Property Administrator, Property Assistant, Property Management Assistant, Property Management Administrator, Property Admin, Lettings Coordinator, Lettings Co-ordinator, Lettings Administrator, Lettings Assistant, Tenancy Administrator, Tenancy Coordinator, Tenancy Co-ordinator, Tenancy Assistant, Estate Administrator, Estate Coordinator, Facilities Administrator, Building Management Assistant, Property Office Assistant, Property Support Administrator, Residential Administrator, Block Management Admin....Read more...
An opportunity has arisen for a Lettings Coordinator to join a well-established property management firm specialising in real estate and asset management services providing tailored solutions for residential, commercial, and mixed-use developments.
As a Lettings Coordinator, you will be providing essential administrative and coordination support to the property management team, ensuring the smooth operation of day-to-day estate management functions.
This full-time permanent role offers a salary of £26,500 and benefits. During your six-month probation, you'll be office-based. After that, they're offering a hybrid setup with three days in the office and two days working from home.
You Will Be Responsible For:
? Delivering comprehensive administrative support to property managers in a fast-paced environment
? Acting as the first point of contact for resident and client enquiries
? Issuing and managing purchase orders for maintenance and compliance-related works
? Liaising with contractors to arrange site visits, coordinate access, and follow up on completed works
? Maintaining accurate records of maintenance, risk assessments, and property documentation
? Updating property portals with approved notices and communications
? Monitoring central email inboxes, ensuring timely responses and delegation of queries
? Producing and distributing client reports in line with set deadlines
What We Are Looking For
? Previously worked as a Property Coordinator, Property Administrator, Property Assistant, Property Management Assistant, Property Management Administrator, Property Admin, Lettings Coordinator, Lettings Co-ordinator, Lettings Administrator, Lettings Assistant, Tenancy Administrator, Tenancy Coordinator, Tenancy Co-ordinator, Tenancy Assistant, Estate Administrator, Estate Coordinator, Facilities Administrator, Building Management Assistant, Property Office Assistant, Property Support Administrator, Residential Administrator, Block Management A....Read more...
An opportunity has arisen for a Lettings Administrator to join a well-established property management firm specialising in real estate and asset management services providing tailored solutions for residential, commercial, and mixed-use developments.
As a Lettings Administrator, you will be providing essential administrative and coordination support to the property management team, ensuring the smooth operation of day-to-day estate management functions.
This full-time permanent role offers a salary of £26,500 and benefits. During your six-month probation, you'll be office-based. After that, they're offering a hybrid setup with three days in the office and two days working from home.
You Will Be Responsible For:
? Delivering comprehensive administrative support to property managers in a fast-paced environment
? Acting as the first point of contact for resident and client enquiries
? Issuing and managing purchase orders for maintenance and compliance-related works
? Liaising with contractors to arrange site visits, coordinate access, and follow up on completed works
? Maintaining accurate records of maintenance, risk assessments, and property documentation
? Updating property portals with approved notices and communications
? Monitoring central email inboxes, ensuring timely responses and delegation of queries
? Producing and distributing client reports in line with set deadlines
What We Are Looking For
? Previously worked as a Property Coordinator, Property Administrator, Property Assistant, Property Management Assistant, Property Management Administrator, Property Admin, Lettings Coordinator, Lettings Co-ordinator, Lettings Administrator, Lettings Assistant, Tenancy Administrator, Tenancy Coordinator, Tenancy Co-ordinator, Tenancy Assistant, Estate Administrator, Estate Coordinator, Facilities Administrator, Building Management Assistant, Property Office Assistant, Property Support Administrator, Residential Administrator, Block Manageme....Read more...
An opportunity has arisen for a Lettings Assistant to join a well-established property management firm specialising in real estate and asset management services providing tailored solutions for residential, commercial, and mixed-use developments.
As a Lettings Assistant, you will be providing essential administrative and coordination support to the property management team, ensuring the smooth operation of day-to-day estate management functions.
This full-time permanent role offers a salary of £26,500 and benefits. During your six-month probation, you'll be office-based. After that, they're offering a hybrid setup with three days in the office and two days working from home.
You Will Be Responsible For:
? Delivering comprehensive administrative support to property managers in a fast-paced environment
? Acting as the first point of contact for resident and client enquiries
? Issuing and managing purchase orders for maintenance and compliance-related works
? Liaising with contractors to arrange site visits, coordinate access, and follow up on completed works
? Maintaining accurate records of maintenance, risk assessments, and property documentation
? Updating property portals with approved notices and communications
? Monitoring central email inboxes, ensuring timely responses and delegation of queries
? Producing and distributing client reports in line with set deadlines
What We Are Looking For
? Previously worked as a Property Coordinator, Property Administrator, Property Assistant, Property Management Assistant, Property Management Administrator, Property Admin, Lettings Coordinator, Lettings Co-ordinator, Lettings Administrator, Lettings Assistant, Tenancy Administrator, Tenancy Coordinator, Tenancy Co-ordinator, Tenancy Assistant, Estate Administrator, Estate Coordinator, Facilities Administrator, Building Management Assistant, Property Office Assistant, Property Support Administrator, Residential Administrator, Block Management Admin....Read more...
An opportunity has arisen for a Legal Secretary (Private Client) to join a well-established legal practice, offering a wide range of legal services to individuals and businesses alike.
As a Legal Secretary (Private Client), you will be supporting fee earners within the Private Client team, handling secretarial and administrative tasks involving wills, probate, LPAs, and estate matters.
This is a full-time office-based role offering a salary range of £26,000 - £27,500 and benefits.
You Will Be Responsible For:
? Producing legal documents and correspondence via audio dictation and copy typing.
? Drafting and preparing standard Private Client documents including wills, probate applications, and LPAs.
? Handling monthly billing procedures, including preparing draft bills and processing disbursements.
? Managing diaries, scheduling appointments, and coordinating meetings for fee earners.
? Liaising with clients by phone, email, and in person, including managing front-desk enquiries.
? Opening, closing, and maintaining client files in accordance with internal procedures and compliance standards.
? Ensuring all documents and data are handled securely in line with GDPR and confidentiality protocols.
What We Are Looking For
? Previously worked as a Private Client Legal Secretary, Legal Secretary, Legal Administrator, Legal Assistant, Private Client Secretary, legal clerk or in a similar role.
? Previous secretarial experience, ideally within private client department (general legal secretarial experience will be considered).
? Fast, accurate typing skills (minimum 50 wpm).
? Experience with audio dictation would be preferred.
? Confident communicator with excellent written and verbal skills.
? A professional and courteous manner when dealing with clients and colleagues
What's on Offer
? Competitive salary
? 25 days annual leave plus bank holidays
? Company pension scheme
?....Read more...
An exciting opportunity has arisen for a Residential Conveyancer / Fee Earner to join a well-established law firm renowned for providing comprehensive legal services to individuals and businesses.
As a Residential Conveyancer / Fee Earner, you will be managing a varied caseload of residential conveyancing matters from instruction through to completion.
This full-time permanent role offers a salary range of £50,000 - £60,000 and benefits.
You Will Be Responsible For
? Handling a broad range of residential conveyancing files including sales, purchases, re-mortgages, transfers of equity, and lease extensions.
? Managing each transaction efficiently and maintaining a high standard of client care throughout the process.
? Overseeing the progress of files, ensuring all matters are handled promptly and professionally.
? Liaising confidently with clients, agents, lenders, and other solicitors.
? Maintaining accurate records and ensuring compliance with all relevant regulations and procedures.
? Contributing to business development initiatives by building and maintaining strong client relationships.
What We Are Looking For
? Previously worked as a Residential Conveyancer, Residential Property Solicitor, Property Solicitor, Conveyancer, Conveyancing Solicitor, Conveyancing Lawyer, Property Lawyer, Fee Earner or in a similar role.
? Have at least 2 years of PQE.
? Proven experience in handling all matters relating to residential conveyancing
? Strong technical knowledge and understanding of conveyancing procedures, including freehold and leasehold transactions.
? Experience working within a CQS-accredited environment or familiarity with conveyancing protocols.
? Skilled in case management and Microsoft Office systems.
What's on Offer
? Competitive salary
? Company pension scheme
? Additional annual leave
? On-site parking
? Company events
? Gym membership and wellbeing support
? Opportunities for professional growth and developmen....Read more...
An exciting opportunity has arisen for a Residential Property Solicitor / Fee Earner to join a well-established law firm renowned for providing comprehensive legal services to individuals and businesses.
As a Residential Property Solicitor / Fee Earner, you will be managing a varied caseload of residential conveyancing matters from instruction through to completion.
This full-time permanent role offers a salary range of £50,000 - £60,000 and benefits.
You Will Be Responsible For
? Handling a broad range of residential conveyancing files including sales, purchases, re-mortgages, transfers of equity, and lease extensions.
? Managing each transaction efficiently and maintaining a high standard of client care throughout the process.
? Overseeing the progress of files, ensuring all matters are handled promptly and professionally.
? Liaising confidently with clients, agents, lenders, and other solicitors.
? Maintaining accurate records and ensuring compliance with all relevant regulations and procedures.
? Contributing to business development initiatives by building and maintaining strong client relationships.
What We Are Looking For
? Previously worked as a Residential Conveyancer, Residential Property Solicitor, Property Solicitor, Conveyancer, Conveyancing Solicitor, Conveyancing Lawyer, Property Lawyer, Fee Earner or in a similar role.
? Have at least 2 years of PQE.
? Proven experience in handling all matters relating to residential conveyancing
? Strong technical knowledge and understanding of conveyancing procedures, including freehold and leasehold transactions.
? Experience working within a CQS-accredited environment or familiarity with conveyancing protocols.
? Skilled in case management and Microsoft Office systems.
What's on Offer
? Competitive salary
? Company pension scheme
? Additional annual leave
? On-site parking
? Company events
? Gym membership and wellbeing support
? Opportunities for professional growth ....Read more...
An opportunity has arisen for a Water Hygiene Technician to join a well-established company providing heating, plumbing, and renewable energy solutions specialising in boilers, heat pumps, solar systems, and water hygiene services.
As a Water Hygiene Technician, you will be assisting with water hygiene monitoring, sampling, and maintenance to ensure compliance with industry regulations.
This full-time role offers a salary range of £22,000 - £30,000 and benefits.
You Will Be Responsible For:
? Taking water samples from various outlets for analysis.
? Conducting temperature checks and routine site inspections.
? Flushing infrequently used outlets as part of Legionella control measures.
? Cleaning and disinfecting showerheads and hoses.
? Assisting with water tank cleaning, disinfection, and chlorination works.
? Supporting senior engineers with technical duties such as TMV servicing and system inspections.
? Completing accurate site documentation and electronic reporting.
What We Are Looking For:
? Previously worked as a Water Hygiene Technician, Legionella Technician, Water Treatment Technician, Water Hygiene Engineer, Legionella Risk Assessor, Water Service Technician,Water Treatment Engineer or in a similar role.
? Previous experience in water hygiene, plumbing, or a related technical field.
? Understanding of Legionella control, ACoP L8 and HSG274 Parts 2 & 3
? Relevant certifications such as Asbestos Awareness, Manual Handling, or CSCS .
? Comfortable working in varied environments including plant rooms, schools, and healthcare sites.
? Basic IT literacy for completing reports.
? Full UK driving licence.
What's on Offer:
? Competitive salary
? Overtime opportunities.
? Comprehensive training and career development pathway.
? Company vehicle and fuel card (post-probation).
? Full PPE and equipment provided.
? Additional leave
? Company pension
? Free or subsidised travel
? Company pension
? Performance bonus
? ....Read more...
An opportunity has arisen for a Water Treatment Engineer to join a well-established company providing heating, plumbing, and renewable energy solutions specialising in boilers, heat pumps, solar systems, and water hygiene services.
As a Water Treatment Engineer, you will be assisting with water hygiene monitoring, sampling, and maintenance to ensure compliance with industry regulations.
This full-time role offers a salary range of £22,000 - £30,000 and benefits.
You Will Be Responsible For:
? Taking water samples from various outlets for analysis.
? Conducting temperature checks and routine site inspections.
? Flushing infrequently used outlets as part of Legionella control measures.
? Cleaning and disinfecting showerheads and hoses.
? Assisting with water tank cleaning, disinfection, and chlorination works.
? Supporting senior engineers with technical duties such as TMV servicing and system inspections.
? Completing accurate site documentation and electronic reporting.
What We Are Looking For:
? Previously worked as a Water Hygiene Technician, Legionella Technician, Water Treatment Technician, Water Hygiene Engineer, Legionella Risk Assessor, Water Service Technician,Water Treatment Engineer or in a similar role.
? Previous experience in water hygiene, plumbing, or a related technical field.
? Understanding of Legionella control, ACoP L8 and HSG274 Parts 2 & 3
? Relevant certifications such as Asbestos Awareness, Manual Handling, or CSCS .
? Comfortable working in varied environments including plant rooms, schools, and healthcare sites.
? Basic IT literacy for completing reports.
? Full UK driving licence.
What's on Offer:
? Competitive salary
? Overtime opportunities.
? Comprehensive training and career development pathway.
? Company vehicle and fuel card (post-probation).
? Full PPE and equipment provided.
? Additional leave
? Company pension
? Free or subsidised travel
? Company pension
? Performance bonus
? ....Read more...
An opportunity has arisen for a Legionella Service Technician to join a well-established company providing heating, plumbing, and renewable energy solutions specialising in boilers, heat pumps, solar systems, and water hygiene services.
As a Legionella Service Technician, you will be assisting with water hygiene monitoring, sampling, and maintenance to ensure compliance with industry regulations.
This full-time role offers a salary range of £22,000 - £30,000 and benefits.
You Will Be Responsible For:
? Taking water samples from various outlets for analysis.
? Conducting temperature checks and routine site inspections.
? Flushing infrequently used outlets as part of Legionella control measures.
? Cleaning and disinfecting showerheads and hoses.
? Assisting with water tank cleaning, disinfection, and chlorination works.
? Supporting senior engineers with technical duties such as TMV servicing and system inspections.
? Completing accurate site documentation and electronic reporting.
What We Are Looking For:
? Previously worked as a Water Hygiene Technician, Legionella Technician, Water Treatment Technician, Water Hygiene Engineer, Legionella Risk Assessor, Water Service Technician,Water Treatment Engineer or in a similar role.
? Previous experience in water hygiene, plumbing, or a related technical field.
? Understanding of Legionella control, ACoP L8 and HSG274 Parts 2 & 3
? Relevant certifications such as Asbestos Awareness, Manual Handling, or CSCS .
? Comfortable working in varied environments including plant rooms, schools, and healthcare sites.
? Basic IT literacy for completing reports.
? Full UK driving licence.
What's on Offer:
? Competitive salary
? Overtime opportunities.
? Comprehensive training and career development pathway.
? Company vehicle and fuel card (post-probation).
? Full PPE and equipment provided.
? Additional leave
? Company pension
? Free or subsidised travel
? Company pension
? Performance....Read more...
Product Developer Engineer Barcelona - 3/4 days a week Role Overview Design, develop, and implement RFID hardware and software products across multiple sectors including retail, healthcare, and industrial applications. Work collaboratively across interdisciplinary teams to integrate hardware, software, mechanical, and control systems into innovative product solutions. Key ResponsibilitiesDesign and develop new RFID hardware and software productsCollaborate with cross-functional teams (RF engineers, software developers, mechanical engineers)Integrate hardware, software, mechanical and control systems into cohesive solutionsSupport certification processes and regulatory complianceConduct testing and validation of prototypes and production unitsCreate technical documentation and product specificationsPartner with manufacturing teams for smooth production transitionsTranslate market requirements into technical specificationsRequired QualificationsBachelor's or Master's degree in Engineering, Electronics, Computer Science, or related field4+ years of experience in product development, preferably in electronics or RFID technologyStrong understanding of hardware-software integration principlesExcellent problem-solving skills and attention to detailStrong communication and teamwork abilitiesFluent in EnglishEU residency or EU work permitPreferred SkillsExperience with embedded systems developmentKnowledge of RF technology and antenna designFamiliarity with regulatory certification processes (FCC, CE, etc.)....Read more...
Electrical Shift Engineer – FM Service Provider – Westminster, London - Ongoing temp - Shift Days and Nights CBW Staffing Solutions is currently recruiting for an Electrical Maintenance Engineer to join an established building services company based in Westminster, London. These roles are situated within a commercial office environment, where you will be responsible for carrying out both planned and reactive maintenance as part of an experienced maintenance team. Vacancy Shift - Days and Nights Hours: 07:00 – 19:00 / 19:00 - 07:00Ongoing temp£25 per hour Key ResponsibilitiesSmall electrical installations, fault-finding, and lighting maintenanceEmergency lighting testingControl panel maintenanceReplacing ballastsMonitoring the BMS (Building Management System) for heating and cooling systemsGeneral M&E and fabric maintenanceLogbook updates and compliance reportingBasic plumbing tasks (e.g. unblocking toilets)Maintenance of pumps, motors, and other building systemsRequirementsCity & Guilds Level 2 & 3 in Electrical Installations18th Edition qualificationAbility to provide copies of relevant trade certificatesProven experience in commercial building maintenanceMulti-skilled with a proactive, hands-on approachStrong communication skills and client-facing experience To apply, please send an up-to-date copy of your CV to Cammie@cbwstaffingsolutions.com for more information.....Read more...
We are looking for an experienced Senior Auditor to support industrial companies in achieving new standards across a variety of sectors, including Building and Construction, Oil and Gas, Medical and Pharmaceutical, Electrical Product, Agriculture and Food, Safety, and Energy.
This role is ideal for professionals with a strong certification management background who have completed lead auditor training and possess a structured, analytical approach to reporting. Experience in multi-scheme approvals for QMS (ISO 9001), EMS (ISO 14001), HSMS (ISO 45001), and ISMS is highly advantageous. Auditors will work remotely, collaborating with a diverse range of clients to help them navigate and achieve ISO standards.
Key Responsibilities:
Lead and manage audits for various industrial clients, ensuring compliance with internationally recognised standards such as ISO 9001, ISO 14001, and ISO 45001.
Utilise industry knowledge to guide companies through the assessment process and maintain high professional auditing standards.
Prepare accurate and concise reports detailing findings and areas of improvement, adhering to defined KPI timescales.
Act as Client Manager for key accounts, ensuring efficient coordination of audit programs and teams.
Engage in continuous professional development to expand technical knowledge and auditing techniques.
Travel as required to conduct onsite assessments while also leveraging remote auditing capabilities.
Required Skills and Experience:
Lead Auditor qualification in ISO 9001, ISO 14001, or ISO 45001 is required.
Additional qualifications in ISO 27001, ISO 27701, ISO 22301, or ISO 50001 are beneficial but not mandatory.
Strong communication and analytical skills, with a keen attention to detail in audit reporting.
Ability to work independently and manage a diverse client portfolio
....Read more...
Are you a dynamic recruitment professional who thrives on building efficient processes, managing high-performing teams, and delivering exceptional talent outcomes? We’re looking for an Operations Recruitment Manager to take ownership of our recruitment function — driving excellence, scalability, and innovation across our hiring operations.
About the Role
As our Operations Recruitment Manager, you’ll be the backbone of our talent acquisition strategy. You’ll lead the day-to-day recruitment operations, optimise processes, and ensure our hiring practices are consistent, data-driven, and aligned with our business goals.
You’ll collaborate closely with department heads, manage a team of recruiters, and oversee the full recruitment lifecycle — from workforce planning to onboarding — ensuring we attract and retain top talent.
Key Responsibilities
Lead, coach, and develop the recruitment operations team to meet ambitious hiring targets.
Streamline and optimize recruitment processes, ensuring efficiency and compliance.
Use data and analytics to forecast hiring needs, track performance, and inform strategic decisions.
Partner with leadership to design and deliver effective workforce planning.
Manage recruitment budgets, systems, and technology (ATS, sourcing tools, etc.).
Champion a best-in-class candidate and hiring manager experience.
Drive employer brand initiatives to position [Company Name] as an employer of choice.
What We’re Looking For
Proven experience in recruitment management or operations leadership.
Strong understanding of recruitment processes, compliance, and systems.
Excellent communication, stakeholder management, and problem-solving skills.
Analytical mindset — confident using data to drive decisions and improvements.
A proactive leader who can thrive in a fast-paced, evolving environment.
Why Join Us?
At Corus Consultancy, you’ll play a key role in shaping our people strategy as we continue to grow. We offer:
Competitive salary and benefits package
Opportunities for career growth and professional development
A collaborative, forward-thinking culture
Flexibility to work in a hybrid or remote environment
....Read more...
Bodyshop Network Support Manager
OEM Automotive Body & Paint Programme (Prestige / Luxury Manufacturer)
We’re recruiting for a standout opportunity within a prestige / luxury vehicle manufacturer’s approved Bodyshop network across Benelux and France. Whether you’re a Bodyshop Manager, Assistant Manager, VDA, or Sales Professional ready to step out of the workshop—or an experienced leader seeking your next challenge—this role offers the chance to shape standards, grow partnerships, and drive repair excellence.
The network is currently made up of 34 Bodyshop Partners across Benelux and France, with ambition to develop more partners.
This role will involve identifying partners, support partner onboarding, standards guidance and evaluations, managing compliance and working with the approved Bodyshop to drive the network forward. Additionally, the successful candidate will work with the local manufacturers National Sales Companies (NSC) to support their markets tactically in customer retention, parts retention and high quality right first-time repair.
A willingness to travel within the Benelux and France is essential for this role, but equally is the ability to plan and maximise the efficiency of your expertise and knowledge with our partners, via online business tools. A fluency in both French and English is required.
This is a fantastic opportunity for an experienced Bodyshop professional to expand their career, working with a major vehicle manufacturer, utilising their knowledge and experience of the Bodyshop / collision repair industry.
What you’ll need:
Previous experience of the body, paint or mechanical sector is essential for this position, this could be an independent Bodyshop, Regional or National group or within a vehicle manufacturers network.
Fluent in French and English languages is a must for this role.
Strong interpersonal and communication skills.
Able to manage multiple conflicting priorities.
Able to influence stakeholders across the brand and their partners.
Commercially focused and driven by results.
Able to analyse data to drive resolutions and improvements.
Confident and credible.
What you’ll be doing:
Working with manufacturers NSC as the subject matter expert in market.
Conduct virtual and physical evaluations on the network.
Remote verification of Bodyshop self-evaluation and evidence of standard compliance.
Produce individual repairer action plans from evaluation activity, liaising with Bodyshop Partners to support them in maintaining brand standards and high quality right first-time repair.
Proactively drive the collection and collation of industry repair data for Bodyshop partners and wider the wider national market.
Identify priority training requirements and liaise with the NSC training teams to deliver class leading network training.
Produce a monthly market report to required template.
Support manufacturer network parts programmes (as required)
Support network technical enquiries to conclusion.
Support the European Programme Manager in the identification of programme improvements.
Attend (as required) industry events to widen the awareness of the programme and identify growth opportunities.
Why Join Us?
Salary: €€Competitive salary + car allowance
Home based role, with planned travel within Benelux/France
Ideal locations include Charleroi, Namur, Liège, Mons, Tournai and Brussels
What’s Next?
Are you an experienced Bodyshop Professional looking to take your career to the next level? Apply now in confidence to our retained recruitment partner, Kayleigh Bradley at Glen Callum Associates Ltd.
Call Kayleigh directly at +44 7908 893621 for an informal chat.
Job Reference – Bodyshop Programme Manager – 4268KBB
Glen Callum Associates is a trusted international recruitment company serving the automotive markets worldwide.....Read more...
Bodyshop Network Support Manager
OEM Automotive Body & Paint Programme (Prestige / Luxury Manufacturer)
We’re recruiting for a standout opportunity within a prestige / luxury vehicle manufacturer’s approved Bodyshop network across France and Benelux. Whether you’re a Bodyshop Manager, Assistant Manager, VDA, or Sales Professional ready to step out of the workshop—or an experienced leader seeking your next challenge—this role offers the chance to shape standards, grow partnerships, and drive repair excellence.
The network is currently made up of 34 Bodyshop Partners across France and Benelux, with ambition to develop more partners.
This role will involve identifying partners, support partner onboarding, standards guidance and evaluations, managing compliance and working with the approved Bodyshop to drive the network forward. Additionally, the successful candidate will work with the local manufacturers National Sales Companies (NSC) to support their markets tactically in customer retention, parts retention and high quality right first-time repair.
A willingness to travel within France and Benelux is essential for this role, but equally is the ability to plan and maximise the efficiency of your expertise and knowledge with our partners, via online business tools. A fluency in both French and English is required.
This is a fantastic opportunity for an experienced Bodyshop professional to expand their career, working with a major vehicle manufacturer, utilising their knowledge and experience of the Bodyshop / collision repair industry.
What you’ll need:
Previous experience of the body, paint or mechanical sector is essential for this position, this could be an independent Bodyshop, Regional or National group or within a vehicle manufacturers network.
Fluent in French and English languages is a must for this role.
Strong interpersonal and communication skills.
Able to manage multiple conflicting priorities.
Able to influence stakeholders across the brand and their partners.
Commercially focused and driven by results.
Able to analyse data to drive resolutions and improvements.
Confident and credible.
What you’ll be doing:
Working with manufacturers NSC as the subject matter expert in market.
Conduct virtual and physical evaluations on the network.
Remote verification of Bodyshop self-evaluation and evidence of standard compliance.
Produce individual repairer action plans from evaluation activity, liaising with Bodyshop Partners to support them in maintaining brand standards and high quality right first-time repair.
Proactively drive the collection and collation of industry repair data for Bodyshop partners and wider the wider national market.
Identify priority training requirements and liaise with the NSC training teams to deliver class leading network training.
Produce a monthly market report to required template.
Support manufacturer network parts programmes (as required)
Support network technical enquiries to conclusion.
Support the European Programme Manager in the identification of programme improvements.
Attend (as required) industry events to widen the awareness of the programme and identify growth opportunities.
Why Join Us?
Salary: €€Competitive salary + car allowance
Home based role, with planned travel within France / Benelux
Ideal locations include Lille, Arras, Valenciennes, Cambrai, Maubeuge, Amiens, Lens
What’s Next?
Are you an experienced Bodyshop Professional looking to take your career to the next level? Apply now in confidence to our retained recruitment partner, Kayleigh Bradley at Glen Callum Associates Ltd.
Call Kayleigh directly at +44 7908 893621 for an informal chat.
Job Reference – Bodyshop Programme Manager – 4268KBC
Glen Callum Associates is a trusted international recruitment company serving the automotive markets worldwide.....Read more...
Customer Complaints & Resolution ManagerLocation: Hybrid – 2 days Wilmslow HQ, 3 days from home Salary: Competitive basic – OTE 39k per year
Citation provides expert HR, employment law, and health and safety support to businesses across the UK. We help organisations stay compliant, protect their people, and create safer, more productive workplaces. Our tailored solutions combine hands-on consultancy with powerful technology, giving employers the confidence and tools they need to manage risk, drive performance, and focus on what matters most – running their business.
If you’re a professional with personality who wants to work in a forward-thinking business, surrounded by brilliant people who genuinely care about you and are a pleasure to work with, then we’re definitely the company for you to grow with. If our culture sounds like the right fit and you’d like to be part of our success story, we’d love to hear from you – send us your details today.
What will I be responsible for?• Lead the resolution process for customer complaints, managing each case with care and professionalism—including escalating to managers or other teams when needed.• Confidently handle a wide variety of complex issues, navigating sensitive situations with empathy and clarity to reach positive resolutions.• Dig deep into the root causes of complaints, identifying patterns and working with teams to implement meaningful improvements.• Stay informed with a strong understanding of compliance functions and how they impact our clients.• Use multiple internal systems and resources to gather the information you need to resolve issues efficiently and accurately.• Analyse complaint and survey data to uncover opportunities for continuous improvement, collaborating with the wider business to bring those ideas to life.• Share insights and feedback with the Compliance leadership team to help reduce future complaints and enhance the overall client experience.• Prepare and share reports on complaints and compensation, ensuring stakeholders are kept informed and aligned.• Champion continuous improvement, always looking for ways to enhance the client journey and deliver better outcomes.• Deliver outstanding service to a diverse client base, and support your colleagues in doing the same
Who are we looking for?
You’ll bring a proven track record in complaints handling, customer success, or resolution management, with an exceptional ability to truly listen and empathise with client concerns. Your communication skills – both written and verbal – enable you to engage, influence, and present confidently at every level of the organisation.
You’ll be a strong negotiator and presenter, able to juggle multiple priorities with ease while maintaining a meticulous eye for detail and a commitment to outstanding quality. Resilient and solutions-driven, you thrive when faced with challenges and use your analytical mindset to uncover root causes and deliver meaningful improvements.
You understand the power of efficient processes and positive behaviours in driving customer success and naturally build trusted relationships, working collaboratively with colleagues and stakeholders to achieve the best outcomes.
Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.....Read more...
Position: Area Manager
Location: Dorset
Full-time: 37.5 hours per week
Salary: £32,000 - £36,000 per annum
Do you have a flair for retail and a heart for animals and people? We are looking for a Retail Superstar a.k.a. Area Manager to help lead and grow the retail operation across Dorset and Devon, raising vital funds to support animal care and community outreach.
If you are a natural leader who loves driving commercial performance, motivating teams and spotting new opportunities, this is your chance to make a real difference every day.
About the Role
As our Retail Area Manager, you’ll be at the heart of our retail success, overseeing a network of charity shops, leading a passionate team of shop managers and volunteers, and helping to deliver an excellent customer experience that supports the charity.
You’ll bring fresh ideas, a commercial mindset, and genuine enthusiasm to help grow income and strengthen the charities presence on the high street and beyond.
Key Responsibilities
Lead, mentor and support shop managers and volunteers to achieve retail excellence
Oversee performance, budgets, and day-to-day shop operations
Drive sales and profitability through effective merchandising and cost control
Identify and evaluate new shop locations, developing business cases for growth
Support income generation through both in-store and digital channels
Set and monitor shop sales targets, supporting teams to achieve them
Inspire and engage teams through clear communication and encouragement
Explore opportunities to grow our retail footprint and open new shops
Develop digital and online sales opportunities to complement high street stores
About You
Essential:
Proven experience in a senior retail management role (multi-site experience preferred)
Strong leadership and people development skills
Track record of driving commercial results and improving performance
Confident with budgets, reporting, and using data to make informed decisions
Excellent communication and organisational skills
Proficient in MS Office and familiar with EPOS systems
Desirable:
Charity retail experience and/or working with volunteers
Knowledge of Gift Aid, health & safety and HR best practice
Visual merchandising flair
Experience opening or setting up new shops
Other Requirements:
Full UK driving licence and access to a vehicle
Willingness to travel across Dorset
Flexible, proactive, and community-minded
A genuine passion for animal welfare and supporting local communities
Why Join Us?
This is a fantastic opportunity to bring your retail experience and leadership skills to a role that truly makes a difference. You’ll be part of a supportive, collaborative, and passionate team where new ideas are encouraged, successes are celebrated, and every day helps improve lives.
Interested?
Apply today and make a real impact in an amazing organisation where your contribution truly matters!
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse | Manufacturing & Engineering
....Read more...
Job Description:
Core-Asset Consulting has partnered with a leading institutional investment organisation to recruit a Project Manager on a fixed term basis for 18 months. You will play a key role in a major Order Management System (OMS) implementation project, leading its delivery from planning through to post go-live support.
The successful candidate will drive the end-to-end delivery of this vital system transformation, working with a broad range of stakeholders and act as a central point of contact.
Skills/Experience:
Proven track-record of managing large-scale system transformation projects within asset management, ideally including Order Management System implementations.
Strong understanding of financial market operations, trade lifecycle, and related trading technologies.
Demonstrable experience of delivering complex projects from scoping to implementation.
Excellent communication and interpersonal skills, with the ability to influence and build relationships across technical and non-technical teams.
Strong organisational skills with the ability to manage multiple priorities effectively.
Relevant project management qualifications such as PMP or PRINCE2 (or equivalent).
Core Responsibilities:
Maintain and develop detailed project plans, including key milestones and deliverables.
Manage project scope to ensure alignment with agreed objectives.
Act as a central point of contact between internal stakeholders across Investments, Risk & Compliance, Finance, IT, and Legal.
Lead Steering and Working Group meetings, providing clear progress updates and highlighting risks and issues.
Collaborate with external vendors and third parties to ensure timely and accurate delivery of all requirements.
Oversee the integration of the OMS with existing internal systems.
Coordinate User Acceptance Testing and ensure relevant training and documentation are in place.
Manage the transitional period from project to operational phase, ensuring robust post go-live support mechanisms.
Monitor system performance and address any issues that emerge.
Identify, assess, and manage risks and issues that may impact delivery timelines or regulatory compliance.
Develop and implement mitigation strategies proactively.
Oversee testing phases to ensure seamless integration and data flow accuracy.
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16257
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDCAS....Read more...
JOB DESCRIPTION
As our Production Supervisor you will be there to supervise the shift to manufacture paint and related products. Solving challenges is the very foundation of who we are. After all, in the beginning, our founder, sea captain Robert Fergusson, didn't particularly care about paint. When he founded our company in 1921, he just wanted to keep his ship intact and stumbled upon a valuable solution. Today, that discovery is Rust-Oleum Corporation. The same passion that drove the Captain to spend his next few years creating the world's first rust-preventative paint still drives us today. When we see a problem, we work diligently until we've perfected a solution, which has led to some of the most cutting edge, durable and innovative products in the industry. Our creative and talented team of over 2000 people across every corner of the world, help us remain the global leader in protective paints and coatings for both home and industry. Here's what you can expect every day: Ensure schedule adherence and quality standards are met. Provide direction to associates in Production Dept. Maintain employee records, Kronos/Payroll, corrective action, warnings, etc. Adhere to company policies, Federal, State Local requirement and ISO Standards. Ensure all operations are in compliance with all procedures, rules and regulations. Perform routine inspection on all production activities assuring that quality standards are met. Document training of all associates on new procedures and equipment. Keep employees trained and well informed on new processes. Work with Maintenance Manager and Mechanics on all equipment problems, change-overs and issues concerning safety in all departments. Oversee shift clean up tasks, communicate safety and processing concerns as well as issues with regulatory compliance. Communicate results/ concerns/ issues with Managers, Purchasing and Production Scheduler. Ensure shift to shift hand-off is completed and problems are addressed via email to Production Manager and other shifts. Accomplish related results as assigned. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.
Required Experience:
Associate degree required; BS in an Engineering or Business discipline strongly preferred or commensurate experience. Minimum of 3+ years of supervisory experience in a manufacturing environment; preferably in chemical/paint manufacturing. A proven change agent with demonstrated ability to supervise and lead a diverse group of associates. Train and Coordinate teams to achieve high levels of productivity, quality and safety performance. Good written and verbal communication skills. Good computer skills with working knowledge of MS Office packages, SAP experience preferred. Proven abilities to successfully drive continuous improvement, manage multiple priorities and multitask. Ability to work well with other peer groups. Knowledge of industrial safety regulations, BRI, 5S Housekeeping and Lean Manufacturing. Knowledge of local, state and federal regulations.
ABOUT US
Solving challenges is the very foundation of who we are. After all, in the beginning, our founder, sea captain Robert Fergusson, didn't particularly care about paint. When he founded our company in 1921, he just wanted to keep his ship intact and stumbled upon a valuable solution. Today, that discovery is Rust-Oleum Corporation.
The same passion that drove the Captain to spend his next few years creating the world's first rust-preventative paint still drives us today. When we see a problem, we work diligently until we've perfected a solution, which has led to some of the most cutting edge, durable and innovative products in the industry. Our creative and talented team of over 3000 people across every corner of the world, help us remain the global leader in protective paints and coatings for both home and industry.Apply for this ad Online!....Read more...
An outstanding job opportunity has arisen for an experienced Operations Manager. The position will include daily travel to services in the East of England area to support the specialist services operations team to manage the operation and financial/business health of state of art care services
**NMC registered nurse with relevant post-registration experience, desirable but not essential**
The service provides trusted care in the comfort of an individual’s home to allow them to stay living there independently also offering a concierge service, hourly care or live-in care. This is an exceptional health care provider and has ambitious plans for the nursing/residential homes in the East of England region
As the Operations Manager your key responsibilities include:
Provide effective leadership and management, including the appropriate people are recruited for the key roles and ensure they are trained to complete their role. Foster a positive and inclusive work culture that aligns with the company vision and values
Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets
Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement Action plans to maintain compliance and manage risks
Maintain and enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment for residents
Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner
Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes. Prepare regular reports for senior management and regional operations director
Identify training needs for the managers to enhance their skills and knowledge. Provide ongoing support and mentoring to senior staff to ensure continuous improvement in their performance
The following skills and experience would be preferred and beneficial for the role:
Proven experience in managing operations in a care home or similar healthcare setting
Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
Ability to analyse data and make informed decisions to achieve business objectives
Knowledge of best practices in quality care and environment for elderly residents
Ability to work independently and collaboratively in a fast-paced environment
Hold a full UK driving licence
The successful Operations Manager will receive an excellent salary of £60,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am to 5pm. In return for your hard work and commitment you will receive the following generous benefits:
*Monthly Car Allowance*
Comprehensive induction and training programme.
Opportunities for career development and progression
Employee Assistance Programme
Blue Light Card Scheme
Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
We’ll pay for your full DBS disclosure
Excellent performance related bonus
25 days annual leave plus bank holidays entitlement
Reference ID: 5630
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
Responsibilities
Prepare and maintain accurate financial statements and reports in accordance with relevant regulations.
Collaborating with colleagues to ensure client compliance with statutory deadlines.
Utilise accounting software and prepare and submitting various tax returns.
Conduct regular reconciliations of bank statements and general ledger accounts.
Assist in the preparation of budgets, forecasts, and financial analyses to support strategic decision-making.
Mentor junior staff members, providing guidance on best practices in financial accounting.
Collaborate with other departments to ensure accurate reporting of financial data.
Stay updated on changes in financial regulations and accounting standards to ensure compliance.
Training:Assistant Accountant Apprenticeship Standard Level 3:
An Assistant Accountant provides support to internal and external customers and will work predominantly either as an assistant accountant within practice or alternatively within the finance function of an organisation.
Part of their role will involve assisting in the day-to-day financial activities, such as data entry to month-end management accounts and/or year-end financial statements. In addition, the Assistant Accountant may find themselves involved in regulatory financial requirements such as the completion of VAT returns or assisting in the preparation of tax computations.
You will gather work-based evidence to demonstrate the required Knowledge, Skills and Behaviours during your apprenticeship. The apprentice will evidence that they are collating and recording data on financial information and performance accurately by applying accounting standards and concepts and will evidence analysis of reconciliation, payroll, and VAT return information. They will need to prepare accurate management information and use IT packages for this.Depending on experience, you may be able to start at the Level 4 Professional Accounting Technician.
Candidates are required to have achieved AAT Level 2 or have at least 1 year’s experience of accounting duties and complete the AAT Skills Scan to be accepted on the Level 3 Accountancy programme.
Candidates are also required to already have achieved Maths and English GCSE Grade 4/C or above or a Key/Functional Skills Level 2 qualification - Original certificates are required as evidence.
The recommended time to complete is 15-18 months to allow for confirmation of successful examination results/re-sits.
The AAT L3 course starts in January and September. The day of release is TBC
END POINT ASSESSMENT:
Assessment will be through examinations in Bookkeeping, Computerised Accounting and AAT Level 3 Accounting. Apprentices will also be assessed through a synoptic end-test covering the knowledge & skills gained, a portfolio comprising a range of evidence produced in the workplace and a reflective discussion which will be a structured interview. All components will need to be passed in order to be awarded the apprenticeship.
An End-Point Assessment will be conducted by an external provider (interview, portfolio and synoptic test).
The end-point assessment is designed to enable apprentices to demonstrate that they are fully conversant in the skills, knowledge and behaviours expected of individuals at this level.
It is designed to provide assessors with a holistic view of the apprentice and to allow them to assess to what extent the apprentice meets or exceeds the apprenticeship standard.
You will be required to attend Kirklees College in Huddersfield, one day, as part of your apprenticeship.Training Outcome:There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.
On-the-job training to further develop tax knowledge and experience
Progression to Level 4 Apprenticeship and/or other training is available following successful employment and achievement of the apprenticeship. Employer Description:Chartered AccountantsWorking Hours :Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Customer Complaints & Resolution ManagerLocation: Hybrid – 2 days Wilmslow HQ, 3 days from home Salary: Competitive basic – OTE 39k per year
Citation provides expert HR, employment law, and health and safety support to businesses across the UK. We help organisations stay compliant, protect their people, and create safer, more productive workplaces. Our tailored solutions combine hands-on consultancy with powerful technology, giving employers the confidence and tools they need to manage risk, drive performance, and focus on what matters most – running their business.
If you’re a professional with personality who wants to work in a forward-thinking business, surrounded by brilliant people who genuinely care about you and are a pleasure to work with, then we’re definitely the company for you to grow with. If our culture sounds like the right fit and you’d like to be part of our success story, we’d love to hear from you – send us your details today.
What will I be responsible for?• Lead the resolution process for customer complaints, managing each case with care and professionalism—including escalating to managers or other teams when needed.• Confidently handle a wide variety of complex issues, navigating sensitive situations with empathy and clarity to reach positive resolutions.• Dig deep into the root causes of complaints, identifying patterns and working with teams to implement meaningful improvements.• Stay informed with a strong understanding of compliance functions and how they impact our clients.• Use multiple internal systems and resources to gather the information you need to resolve issues efficiently and accurately.• Analyse complaint and survey data to uncover opportunities for continuous improvement, collaborating with the wider business to bring those ideas to life.• Share insights and feedback with the Compliance leadership team to help reduce future complaints and enhance the overall client experience.• Prepare and share reports on complaints and compensation, ensuring stakeholders are kept informed and aligned.• Champion continuous improvement, always looking for ways to enhance the client journey and deliver better outcomes.• Deliver outstanding service to a diverse client base, and support your colleagues in doing the same
Who are we looking for?
You’ll bring a proven track record in complaints handling, customer success, or resolution management, with an exceptional ability to truly listen and empathise with client concerns. Your communication skills – both written and verbal – enable you to engage, influence, and present confidently at every level of the organisation.
You’ll be a strong negotiator and presenter, able to juggle multiple priorities with ease while maintaining a meticulous eye for detail and a commitment to outstanding quality. Resilient and solutions-driven, you thrive when faced with challenges and use your analytical mindset to uncover root causes and deliver meaningful improvements.
You understand the power of efficient processes and positive behaviours in driving customer success and naturally build trusted relationships, working collaboratively with colleagues and stakeholders to achieve the best outcomes.
Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.....Read more...
