Sales Advisor – Dover AreaPermanent | Full-Time Vacancies | Monday to Friday 08:45 to 17:00Salary: Full Time - £23,100+ Commission + Bonus***Own transport preferred due to location***Join a Respected Company – No Weekends or Bank Holiday Working!Are you an energetic and positive individual looking for a rewarding career? Do you want to work for a well-established, stable company that offers full training and ongoing support to help you become a professional Sales Advisor?If working with a friendly, supportive team that motivates you to reach your full potential and build a secure future sound like your ideal job, then look no further!They are recruiting Sales Advisors for full-time roles to join a thriving company in the Dover area.Hours:
Full-Time: 08:45 – 17:00
(Monday to Friday only – enjoy your weekends off!)What We’re Looking For:We need enthusiastic, passionate individuals with a can-do attitude, who are eager to learn and deliver an efficient and positive customer experience. Multitasking and building your own customer base are key aspects of the role, and you’ll have the support of an experienced team leader to guide you.Your primary role will involve contacting prospective businesses to offer a comprehensive range of fuel procurement solutions for their vehicles.About the Company:Trading since 1983, this company has built strong partnerships with leading fuel providers, including BP, Shell, Esso, Texaco, and Keyfuels, and sells over 1 million litres of fuel on their behalf every week.Benefits:•* *Competitive salary with monthly and quarterly commission and bonuses•* *Discounted Diesel•* *Reduced MOT & Service rates•* *Free secure onsite parking•* *Regular financial incentives and quarterly big-ticket prize incentives worth up to £3000•* *Staff events and social evenings•* *Fuel Partner rewards points•* *Opportunities for training and developmentJoin a company that not only values your hard work but also helps you grow and achieve your career goals. Apply today and become part of a dynamic team that offers both professional success and work-life balance!....Read more...
Customer Retention Advisor Location: Hybrid - 3 days Norwich, 2 days from home (during the first 6 months 5 days per week in Norwich).Salary: £26,750 per annum with OTE of 40K (uncapped comms)
We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence. We have never and will never grow our business by cost-cutting or tying people up in bureaucracy. We don’t do politics – we want people focused upon actions and delivery. We don’t do micro-management – we empower, support and innovate. We are leaders, not empire builders and we love our business.
Citation ISO Certification (formerly QMS International Ltd), part of the Citation Group, has been helping organisations across the UK achieve ISO certification with ease and confidence. We specialise in providing expert consultation and practical support, offering a straightforward and cost-effective route to internationally recognised ISO Management Systems. Our mission is simple: to make businesses better.
The role As a Customer Retention Advisor, your mission is simple yet vital: keep our clients on board, showcase the value of our services, and deliver the kind of service that makes customers want to stay with us year after year. You’ll be at the heart of client relationships, ensuring they see the ongoing benefits of their ISO certification, while meeting targets that directly contribute to our growth.
What you’ll be doing• Retaining and growing our client base – take ownership of customer renewals and retention, helping us achieve consistent year-on-year growth.• Advising and guiding clients – engage with customers considering cancellation or renewal, using your influencing skills to ‘win back’ those at risk and secure contract renewals with confidence.• Championing the customer voice – proactively share client feedback with the management team, helping us refine and improve the customer journey so it always meets evolving needs.
About you• Exceptional written and verbal communication skills, with the ability to engage and influence at all levels.• Skilled in negotiation and persuasion, with a natural ability to adapt and think creatively in the moment.• Highly organised, with proven success in prioritising multiple demands and adapting to shifting priorities.• Strong track record in customer retention and delivering outstanding service experiences• Confident with numbers and data, with sharp attention to detail and accuracy• Effective problem solver, quick to analyse situations and respond with practical solutions• Proficient in IT systems
Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Hit Apply now to forward your CV.....Read more...
Customer Retention Advisor Location: Hybrid - 3 days Norwich, 2 days from home (during the first 6 months 5 days per week in Norwich).Salary: £26,750 per annum with OTE of 40K (uncapped comms)
We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence. We have never and will never grow our business by cost-cutting or tying people up in bureaucracy. We don’t do politics – we want people focused upon actions and delivery. We don’t do micro-management – we empower, support and innovate. We are leaders, not empire builders and we love our business.
Citation ISO Certification (formerly QMS International Ltd), part of the Citation Group, has been helping organisations across the UK achieve ISO certification with ease and confidence. We specialise in providing expert consultation and practical support, offering a straightforward and cost-effective route to internationally recognised ISO Management Systems. Our mission is simple: to make businesses better.
The role As a Customer Retention Advisor, your mission is simple yet vital: keep our clients on board, showcase the value of our services, and deliver the kind of service that makes customers want to stay with us year after year. You’ll be at the heart of client relationships, ensuring they see the ongoing benefits of their ISO certification, while meeting targets that directly contribute to our growth.
What you’ll be doing• Retaining and growing our client base – take ownership of customer renewals and retention, helping us achieve consistent year-on-year growth.• Advising and guiding clients – engage with customers considering cancellation or renewal, using your influencing skills to ‘win back’ those at risk and secure contract renewals with confidence.• Championing the customer voice – proactively share client feedback with the management team, helping us refine and improve the customer journey so it always meets evolving needs.
About you• Exceptional written and verbal communication skills, with the ability to engage and influence at all levels.• Skilled in negotiation and persuasion, with a natural ability to adapt and think creatively in the moment.• Highly organised, with proven success in prioritising multiple demands and adapting to shifting priorities.• Strong track record in customer retention and delivering outstanding service experiences• Confident with numbers and data, with sharp attention to detail and accuracy• Effective problem solver, quick to analyse situations and respond with practical solutions• Proficient in IT systems
Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Hit Apply now to forward your CV.....Read more...
Opening and reading mail and taking relevant actions where appropriate
General typing and administrative tasks
Creating and maintaining efficient filling systems
Receive guests and visitors, and co-ordinating meeting requirements
Ensure Work Based Evidence is collated in appropriate way and logged
Able to organise assigned tasks and complete
Able to solve problems that arise
Work well in a team and cooperate with colleagues
Contribute to community day projects
Training Outcome:
Customer Service Advisor
Employer Description:Steadplan is the number one choice if you’re looking to buy, lease, convert or service a commercial vehicle. From our dealerships across the north of England, we offer a complete commercial vehicle solution all under one roof.Working Hours :Monday to Friday
Shifts to be confirmed
(May be occasional weekends)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
We are looking for an enthusiastic person looking to make Customer Service their career pathway of choice.
You will learn how the function plays an essential part of Bidfood depots by providing support and communicating to both external and internal customers.
Resolving queries to a satisfactory resolution is key to enhancing their experience of Bidfood.
Ensuring the ongoing support to hundreds of customers including some big brand names.
Alongside your role, you will be working towards achieving your Level 2 apprenticeship.
Ability to use MS Word, Excel & Outlook. Training:Charbridge Way, Bicester, OX26 4ST
Level 2 Customer Service Practitioner apprenticeship standardTraining Outcome:This role is an excellent opportunity to train and build a career as a Customer Service Advisor.Employer Description:Our journey began back in 1929. Since then, we have continued to build a strong and resilient business with a great future. It is why we believe we are the best foodservice provider in the country.Working Hours :Due to the nature of the business, we operate over 5 days, flexibility is a key requirement, as you will be required to work up until 5:00pm, including swapping a weekday to an occasional Saturday work until 2:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Welcome and assist customers in person and over the phone in a professional manner
Book in vehicles for service and repairs, managing workshop schedules effectively
Liaise with technicians to ensure timely updates and accurate information for customers
Prepare job cards, estimates, invoices, and ensure compliance with company and manufacturer procedures
Maintain accurate records of customer interactions and service history
Provide a high standard of customer care and help drive service department performance
Training:This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.Training Outcome:The most immediate post-apprenticeship role is that of a fully qualified Service Advisor. In this capacity, the individual assumes full responsibility for managing customer service interactions, workshop coordination, and vehicle service lifecycle documentation. This role often serves as the foundation for more advanced career development within the aftersales function.Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday to Friday
8:00am to 16:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
Assist in managing day-to-day administrative tasks, including data entry and document preparation
Handle incoming calls and emails from clients and provide them with efficient and friendly service
Taking and recording accurately first notification of loss details for claims
Support our insurance agents by processing policy applications, endorsements, and cancellations accurately and within established timelines
Checking documentation from Insurers to ensure any errors or omissions are corrected prior to issue to clients
Liaising with insurers and clients to obtain information and updates, inputting accurately to the system
Managing and collecting outstanding client payments
Training:
Monthly attendance at New College Swindon for a taught session. At least 6 hours off-the-job training (e.g. shadowing colleagues or time away from the day to day job to complete College assignments) must be given to the apprentice.
Level 2 Customer Service Practitioner apprenticeship standard.
Training Outcome:
A full-time Customer Service Advisor role may be offered to the right candidate on successful completion of the apprenticeship.
Employer Description:An apprenticeship opportunity with a Commercial Insurance Broker providing independent insurance advice and high-quality cover. Based in Swindon, Mr Syd Jackson and his team are able to help with business, property and a range of motor insurance.Working Hours :35 hours per week
Monday to Friday 9am to 5pm with 1 hour for lunch each daySkills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative....Read more...
Duties will include:
Closely work with engineers to obtain an understanding of standards required
Working on projects from first fix pipework to completion and handover of project
Expected to use initiative to problem solve
Use of different plumbing tools and general tools
Be willing to listen and learn and share in basic tasks of keeping areas clean and tidy for working
Training:
You will be working towards a Level 3 Plumbing apprenticeship standard
You will receive support from an assessor and an apprenticeship advisor
You will be required to attend Cornwall College St Austell on a weekly basis
Training Outcome:
Roles will adapt to the person and what their strengths are
Employer Description:LWBrown specialise in all aspects of plumbing, heating and renewables and are dedicated to giving fast, friendly and reliable service. They work mainly in Cornwall and parts of Devon.Working Hours :Contracted hours are from
7:30am to 4:30pm. Working locations will vary. Start time is arrival at place of work.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Creative,Initiative,Patience,Time keeping,Keen to develop....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stockroom and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:Upon completion, apprentices will be eligible to apply for supervisor roles as and when they become available.Employer Description:Sutton park Motor Company
Over the last 30 years, Sutton Park Group has grown into one of the Midlands best privately owned car dealership groups, selling in excess of 5,000 vehicles per year, with 7 locations across the Midlands, representing 3 manufacturers, Renault, Dacia and Kia.
Sutton Park Group has always strived to exceed expectations by providing the highest quality and standard of service to all of our customers. The Company's Philosophy is one of continual improvement of service and all of our highly trained staff are encouraged to contribute.Working Hours :Monday - Friday, full-time (40-hrs per week).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
The role of a Retail (Parts) Advisor Apprentice:
Building and maintaining relationships with internal and external customers both in person and over the phone
Developing relationships with other departments
Preparing orders
Meeting deadlines
Stock control/management
Processing warranty claims and payment
Identifying parts
Business development/planning
Marketing and visual merchandising
Forecasting and budgeting
Managing logistics, including organising and arranging deliveries
Training:You will learn the key principles, practices and skills that underpin the role. You will achieve a Level 2 Retailer qualification to further develop and apply your skills in more complex situations.
Training is delivered at the state-of-the-art Mercedes-Benz Apprentice Academy in Milton Keynes, via a block release programme.Training Outcome:
Parts Process Specialist
Parts Supervisor
Parts Manager
After Sales Manager
May lead to Sales Executive
Employer Description:Mercedes-Benz is a globally recognised company whose range includes some of the most valuable brands in the automotive industry.Working Hours :TBC by employer.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience....Read more...
We are looking for an enthusiastic person looking to make Customer Service their career pathway of choice.
This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will be resolving a wide range of customer services issues either on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.
You’ll also be required to manage a range of credit requests, so you’ll need a high degree of accuracy. And your proactive and collaborative nature will ensure you can take on and resolve and other administration requirements that arise.
You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organisation will be excellent, backed up with strong IT and finance skills.
Success in this role will utilise all your influence and impact with colleagues right across the depot, to ensure a shared commitment to the highest standards of customer service.Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Training Outcome:
This role is an excellent opportunity to train and build a career as a Customer Service Advisor
Employer Description:Our journey began back in 1929. Since then, we have continued to build a strong and resilient business with a great future. It is why we believe we are the best foodservice provider in the country.
PLEASE APPLY HERE. advert will close on the 05/09/2025.Working Hours :Due to the nature of the business, we operate over 5 days, flexibility is a key requirement, as you will be required to work up until 5:00pm, including swapping a weekday to an occasional Saturday work until 2:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. Employer Description:Sutton park Motor Company
Over the last 30 years, Sutton Park Group has grown into one of the Midlands best privately owned car dealership groups, selling in excess of 5,000 vehicles per year, with 7 locations across the Midlands, representing 3 manufacturers, Renault, Dacia and Kia.
Sutton Park Group has always strived to exceed expectations by providing the highest quality and standard of service to all of our customers. The Company's Philosophy is one of continual improvement of service and all of our highly trained staff are encouraged to contribute.Working Hours :Monday - Friday, full-time (40-hrs per week) and may require the occasional weekend work where required. Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Fancy running a stunning restaurant in the countryside with a smaller, growing company? Then look no further, this role could be for you.My client operates a premium group of restaurants and gastropubs, recognised as leaders in the field. From beautiful sites and gardens to a fresh, seasonal menu that changes regularly (and an Instagram to match), this is truly a one-of-a-kind company.They are now seeking an experienced operator to lead one of their key restaurants in Reading, maintaining the high standards already in place. It’s a fantastic business to run.The venue operates seven days a week. It is a premium, volume site, you will not be bored! The customer base varies as they come but the quality of food, drinks and service is what draws them every time. Ideally your background will be in up-market restaurants or foodie pub/hotel with an emphasis on quality products & premium serviceMy client is after established, proven General Manager so you will need a minimum of 2 years as a General Manager or higher to be considered, someone with experience with high turnover and someone who is very good on guest recognition and service is a MUST to keep those Trip Advisor review outstanding! Stylish and sophisticated, the venue provides an excellent place to excel your career and develop with a quality company.Interested in this amazing challenge? Contact Stuart Hills with your updated CV – or call 0207 790 0666....Read more...
Assisting with the upkeep of the salon
Learning how to carry out a full range of hairdressing services including shampooing, colouring, assisting stylists, greeting and preparing clients and promoting services and products
You will develop valuable practical experience by working in a salon environment being exposed to a high standard of professional hairdressing on a daily basis
Some reception work will also be required including taking payments and making appointments
Ensuring the salon is kept clean and hygienic at all times
Making sure the needs of clients are met to ensure they have an enjoyable experience
Training:
You will be working towards a Level 3 Advanced Hair Professional Apprenticeship Standard
You will receive on and off-the-job training and support from an assessor and an apprenticeship advisor
You will be required to attend Cornwall College Camborne on a weekly basis as part of the apprenticeship training
Training Outcome:There may be a possible permanent position for the right candidate.Employer Description:Calmante Hair, Health and Beauty offer a variety of Hair and Beauty treatments. They are a small and friendly team who offer a personal and professional service to their clients.Working Hours :Various shifts to be negotiated.
Tuesday - Saturday for the following opening hours:
Tuesday, 10.00am - 4.00pm.
Wednesday, 9.00am - 5.00pm.
Thursday, 10.00am - 7.00pm.
Friday, 9.30am - 6.30pm.
Saturday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Reliable,Honest....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pmSkills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:
Customer Service Practitioner Apprenticeship Level 2 including Functional Skills in maths and English
Training Outcome:
Ongoing training and development
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract
Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Saturday and Sunday, between the hours of 7am-10pmSkills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally.
Understand customer needs and provide appropriate solutions.
Work with colleagues across the store to help and support them.
Turn negative customer situations into positive outcomes.
Encourage customer feedback, share it with managers and use it to improve service.
Utilise all available tools and systems to maximise sales.
Have a full understanding of the processes relevant to your role and store.
Take personal responsibility for operating in a safe and legally compliant way.
Adhere to all policies & procedures relevant to your role.
You may be required to undertake other duties from time to time as we may reasonably require.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71.
An award-winning pension scheme.
ShareSave options.
6.6 weeks holiday.
Employee Assistant Programme.
Shopping discounts.
Colleague wellbeing benefits.
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months. However, you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, between 7am-10pm.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months. However, you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :19 hours per week, Saturday and Sunday, between the hours of 7am-10pm.Skills: Team Working,Organisation Skills....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. Employer Description:Howards began as a single garage in 1972 and over the last 50+ years we have grown to 26 retail locations, representing 14 manufacturers, whilst still maintaining the values of a family business.
Our success has been built on a passion for delivering exceptional customer care, ensuring our customers come back to us time and time again. This dedication was recognised in both 2023 and 2024 when Howards became the highest-scoring AM100 retailer group in the UK for Reputation.
Reputation is an independent company that collects real customer feedback. Our consistent top scores demonstrate our strong connection and positive interactions with customers. Chris Lee, Managing Director of Howards Motor Group said, “Our dedication to putting our customers first drives these results. Whether through the service we provide in our showrooms or the support we offer through our aftersales operations, ensuring that every customer receives an exceptional experience is embedded in our culture.”Working Hours :Monday - Friday, full-time (40-hrs per week) and may require the occasional weekend work where required. Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
As a Dental Nurse Apprentice, you will receive on-the-job training and study towards the Level 3 Dental Nursing qualification.
You will work closely with experienced dental professionals to assist with a wide range of dental procedures and ensure the practice runs smoothly.
Assist dentists and dental hygienists during various dental procedures
Prepare and sterilise dental instruments and materials
Maintain patient records and assist with administrative duties
Ensure the dental surgery is kept clean and tidy
Provide exceptional patient care, ensuring patients feel comfortable and informed throughout their visit
Participate in continuing professional development and attend relevant training
Training:
You will be working towards a Level 3 Dental Nurse Apprenticeship standard
You will receive on and off the job training and support from an assessor and an apprenticeship advisor
You will be required to attend Cornwall College Camborne on a weekly basis as part of the apprenticeship training
Training Outcome:There may be a full-time position available for the right candidate upon successful completion of the apprenticeship.Employer Description:Angel Dental are an established dental practice based in Helston. We provide exceptional dental care for our patients. We are not part of a large dental group, we are a small friendly team. We cover Helston and the surrounding areas.Working Hours :Monday to Friday (except college day) 8.30am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Strong work ethic,Punctual,Reliable....Read more...
Work with the management and SHEQ team of the organisation to advise on the statutory health, safety and environmental requirements as they affect the company’s operations
Assist the management team in ensuring that the legal and company SHEQ requirements are implemented
Help to develop, review and check on the implementation of safe systems of work, deliver training (e.g. toolbox talks & inductions), investigate incidents, analyse data and present findings to the management team
Engage with all aspects of the organisation to support the embedment of a culture that ensures everyone is able to return to their family and friends unharmed every day whilst also protecting and enhancing the global land, air and water resources for future generations
Inspire and influence others to see the benefit of working responsibly, understanding the legal framework and showing how safety, health and environmental management can enhance operational activities
Training:
Safety, Health and Environment Technician Level 3 Apprenticeship Standard
Training Outcome:
Successful completion of the apprenticeship will lead to promotion to SHEQ Advisor
Employer Description:As a deep-water cargo terminal close to the main shipping channels, Portico is ideally positioned to handle sea freight from ship to shore and beyond. Located within Portsmouth International Port with direct access to the national motorway network, we’re the first choice for customers looking for an efficient and cost-effective cargo handling and stevedore service.Working Hours :Monday - Friday, 8.00am - 5.00pm although flexibility may be required in line with business requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
As an Apprentice Parts Sales advisor you'll learn how to work in a fast-paced parts department and develop key skills in:
Safely storing and organising parts
Receiving, checking, and handling stock deliveries
Processing customer orders and payments
Using computer systems to manage parts and orders
Identifying, sourcing, and ordering parts for vehicles
Assisting with customer enquiries and offering product advice when needed
Monitoring and solving customer problems/enquiries
Following key company procedures and working as part of a team
Training:
As an apprentice, you will learn on the job while also receiving structured training to support your development
80% of your time will be spent working alongside experienced colleagues at the dealership, gaining hands-on experience and support from a dedicated mentor
20% of your working hours will be used for off-the-job training or study time
This off-the-job training is delivered by a qualified tutor through a mix of:
Six in-person training blocks at the brand-new DAF Apprentice Academy in Nottingham
Six to ten online sessions in small groups or 1:1 format across the apprenticeship
Additional support and extra sessions are also available if needed, to help you succeed at every stage of your training.Training Outcome:After this apprenticeship
A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday - Friday, between 8.00am - 4.30pm (weekends could be possibility).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician,qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components. Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Withineach 12-week period, Apprentices will receive the following teaching learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors(both via Virtual Classroom Training and face to face at the Kia Academy in Derby)
One workplace visit face to face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles.
Kia are commited to growing the automotive talent pool with Electric Vehicle Specialists. Employer Description:Join the Future of Driving at WLMG MG
The automotive industry is undergoing a thrilling transformation! Here at WLMG MG, we're at the forefront of this shift, offering customers a cutting-edge selection of electric and hybrid vehicles (BEVs, HEVs, and PHEVs) alongside our traditional models.
"Famous for Keeping our Promises" isn't just a slogan – it's the foundation of everything we do. We're a passionate team dedicated to exceeding customer expectations.
Are you a forward-thinking individual who thrives in a dynamic environment?
We're seeking talented individuals to join our team, whether you're an experienced technician, a driven sales professional, or a skilled individual for our head office departments.Working Hours :Apprentices will be expected to work Monday- Friday, shifts to be confirmed (With exception of weekends as per the requirement of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Are you passionate about shaping customer experiences through Salesforce? Our consultancy is seeking a Senior Salesforce Consultant to join the growing team in Munich. In this role, you’ll partner with clients to optimize business processes, design scalable Salesforce solutions, and deliver real business value.
Your Responsibilities:
Engage with business stakeholders to understand objectives and translate them into Salesforce Sales & Service Cloud capabilities.
Design tailored CRM solutions in collaboration with technical teams, ensuring alignment with best practices.
Develop user stories, process flows, and functional documentation to support solution delivery.
Facilitate system testing, end-user training, and change management activities to drive adoption.
Act as a trusted advisor, guiding clients on how to maximize Salesforce to achieve their goals.
Your Background:
4+ years of hands-on Salesforce consulting experience, with a focus on Sales Cloud and Service Cloud.
Solid knowledge of CRM strategy, requirements gathering, and business process optimization.
Experience working in agile project environments, ideally in a consultancy setting.
Strong communication and stakeholder management skills.
Fluent in German and English.
Based in or willing to relocate to Munich; occasional travel within the DACH region required.
What We Offer:
Competitive compensation package with performance-based incentives.
Flexible working arrangements (hybrid or remote within Germany).
Opportunities for continuous learning and Salesforce certifications.
A supportive consultancy environment with clear career progression.
Exposure to diverse projects across industries.
Ready to take the next step in your Salesforce career? Apply now with your CV and become part of a consultancy where your expertise makes a real impact!
Cavendish (Recruitment) Professionals Ltd are proud to be an equal opportunity employer and we believe that inclusivity begins with the candidate experience. All qualified applicants will receive consideration for employment regardless of, gender, race, age, sexual orientation, religion, or belief.....Read more...
Our Customer Service Advisor will be responsible for providing high-quality service to customers by handling enquiries, resolving issues and ensuring a positive experience.
The role will involve:
Communicating with customers via phone, email or in person
Addressing customer needs
Offering customer advice
Processing customer orders and/or requests
Maintaining accurate records of customer interactions
Ensuring customer satisfaction
Professionally handling customer complaints
Strong communication, problem-solving and organisational skills are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
Please consider the following:
Key skills:
Use IT systems
Record and document production
Decision making
Interpersonal skills
Communications
Quality
Planning and organisation
Project management
Key knowledge
The organisation
Value of their skills
Stakeholders
Relevant regulation
Policies
Business fundamentals
Processes
External environment factors
Key behaviours
Professionalism
Personal qualities
Managing performance
Adaptability
Responsibility
Training:You will be working towards Level 3 standard in Customer Service.
You will work alongside a mentor and our training partner who will work together to support and guide you through the training programme.
The training will take place on site.Training Outcome:A high-quality apprenticeship, giving apprentices the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry.
With such a wide range of skills instilled, the qualified apprentice will be equipped to move to many areas within the motor industry and beyond.Employer Description:We are conveniently located on Portway West Business Park, which lies on the western outskirts of Andover next to A303 dual carriageway – a vital connection between The South West, London and the South East. Serving the South of England and beyond from our state of the art facility in Andover, Hampshire. We can affect recovery of unroadworthy and undrivable vehicles in good time, utilising our network of trusted contacts. We work on every make and model of car and light commercial vehicle, covering all repairs, from the smallest scratch to badly damaged bodywork. We use the latest technology and SMART repairs to achieve the least invasive and best quality finish possible. Our team of experienced and qualified repair professionals are BS10125 approved and passionate about achieving the highest standards. We pride ourselves on delivering exceptional service alongside high quality repairs.Working Hours :Typically Monday - Friday, 8.00am - 5.00pm (30-minute break each day). No weekend work.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills....Read more...
