An exciting opportunity has arisen for a Senior Debt Advisor to join a well-established not-for-profit organisation focused on delivering high-quality, community-based advice services in East London and beyond.
As a Senior Debt Advisor, you will be providing tailored debt and financial advice to individuals facing complex financial challenges, while also contributing to the development of the wider service offer.
This full-time role offers a salary of £35,875 for 37-hour work week and benefits.
You will be responsible for:
* Delivering specialist debt advice and complex casework in line with regulatory standards (FCA).
* Assessing individual client needs and making appropriate internal and external referrals.
* Supporting the preparation and submission of Debt Relief Order (DRO) applications.
* Providing advice across multiple channels, including in-person, telephone, email, and online platforms.
* Liaising with partner organisations and stakeholders to ensure coordinated support for clients.
* Recruiting, onboarding and supervising volunteers and staff within the advice team.
* Maintaining accurate records and data using client management systems.
What we are looking for:
* Previously worked as a Debt Advisor, Debt Adviser, Debt Caseworker, Money Adviser, IVA Advisor, Money Support Advisor, Customer Service Advisor or in a similar role.
* Experience providing debt advice and handling complex financial casework.
* Qualified DRO Intermediary or willingness to work towards this within six months.
* Educated to degree level or holds a relevant advice or advocacy qualification.
* Awareness of the voluntary sector, with a sound understanding of the strategic and policy frameworks that shape the delivery of advice services.
* Familiarity with challenges faced by communities affected by financial hardship and social exclusion.
What's on offer:
* Competitive salary.
* 28 days annual leave plus bank holidays, increasing to 33 days with length of service
* Pension scheme with up to 4% employer matching contributions
* Access to discounted shopping and retail offers
* 1-2 work-from-home days available for administrative tasks, offered as part of wellbeing support (not contractually guaranteed)
This community-based role requires travel across London and is subject to Enhanced DBS and MoJ checks.
This is a fantastic opportunity for a Debt Advisor to join a purpose-led organisation and make a lasting difference through your expertise.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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An exciting opportunity has arisen for a Parts Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions. This full-time role offers basic salary £28,000 - £32,000, OTE £36,000 and benefits.
As a Parts Advisor, you will be the key link between customers and parts supply, ensuring efficient service while maximising sales opportunities.
You will be responsible for:
* Handle all parts enquiries via phone, email and in-person interactions.
* Use electronic parts catalogues to correctly identify and source components.
* Identify opportunities to upsell and promote special offers.
* Process orders efficiently while maintaining accurate stock records.
* Deliver outstanding service to both trade and retail customers.
* Follow all payment handling and financial procedures correctly.
* Maintain accurate customer records in the CRM system.
What we are looking for:
* Previously worked for 2 years as a Parts Advisor, Parts Adviser, Parts Sales Advisor, Automotive Parts Specialist, Automotive Parts Consultant or in a similar role.
* Skilled in computer software, including EPCs & Kerridge.
* Excellent customer service and sales skills.
* Team player with strong communication abilities.
Shifts:
* Monday - Friday: 9:00am - 6:00pm
* 1 in 3 Saturdays: 7:00am - Noon
What's on offer:
* Competitive salary
* 30 days holiday including bank holidays
* Employer Statutory Pension Scheme
* Free Class IV MOT per year
* Mental Health First Aiders
* Referral bonus
* Personal Accident Scheme
* Corporate uniform provided
* Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will act as the key liaison between customers and the workshop, ensuring smooth service operations and maintaining high customer satisfaction. This full-time role offers basic salary range of £29,000 - £32,000, OTE £35,000 and benefits.
You will be responsible for
? Act as primary contact for customers, managing bookings and providing workshop updates.
? Maximise workshop efficiency by scheduling jobs and upselling additional services.
? Process repair authorisations, warranty claims and accurate invoicing.
? Maintain vehicle service records and ensure parts are ordered promptly.
? Conduct pre- and post-service customer communications to ensure satisfaction.
? Keep reception area presentable and comply with all health & safety standards.
? Stay updated on manufacturer requirements and maintain professional standards.
What we are looking for:
? Previously worked as a Service Advisor or in a similar role.
? Ideally have experience working with HGV or light commercial vehicles.
? Basic technical knowledge of commercial vehicles.
? Strong customer service and communication skills.
? Ability to multitask in a fast-paced environment.
Shifts:
? Monday - Friday:5:30am - 2:30pm, 8:00am - 5:00pm, 10:00am - 7:00pm
? 1 in 3 Saturday mornings: 7:00am - midday
What's on offer:
? Competitive salary
? 30 days holiday including bank holidays
? Employer Statutory Pension Scheme
? Free Class IV MOT per year
? Mental Health First Aiders
? Referral bonus if you introduce your technician friends (£1500!)
? Paternity pay - Full 2 weeks pay
? Personal Accident Scheme
? Corporate uniform provided
? Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important In....Read more...
Customer Service Advisor
Location Poole
Salary up to £30,000 per annum DOE
Hours: 8am 5pm, Monday Friday
FREE onsite parking
We're looking for a friendly and confident Customer Service Advisor to join our client on a permanent basis. Youll be the main point of contact for customers calling in, and redirecting them to the correct department. Youll need great communication skills, a calm and professional manner, and the ability to work efficiently in a fast-paced environment.
Duties:
- Manage incoming and outbound calls to customers and internal teams
- Deal with customer issues from start to finish
- Oversee customer accounts, providing ongoing support
- Generate precise quotes and efficiently process orders to meet customer needs
- Address and resolve customer complaints promptly, adhering to company protocols
- Delivering updates to customers to ensure they are updated
- Support the growth of the team by training and mentoring new colleagues
- Participate in improvement projects, offering suggestions to elevate the overall customer experience
Skills:
- Customer service experience is essential
- Excellent verbal and written communication
- SAP experience would be desirable but not essential
- Proficient with Microsoft Office
- Strong attention to detail and organisational skills
To apply, please send an updated cv to shannon@holtrecruitmentgroup.com or apply now!....Read more...
Customer Service Advisor
Are you passionate about helping people, love a fast-paced environment, and pride yourself on delivering excellent customer service? If so, wed love to hear from you!
Were looking for a confident, friendly, and proactive individual to join our clients busy Information Desk team.
⨠As The Customer Service Advisor your role will be:
- Greet and assist customers with professionalism and care
- Resolve enquiries and provide accurate information
- Deliver a great first impression every time
- Work as part of a dynamic and supportive team
â What Were Looking For
- Excellent verbal and written communication skills
- A flexible approach to work (including early mornings from 3:30 am, evenings, weekends & holidays)
- The ability to travel to work during hours with limited public transport
- Willingness to work in all weather conditions when needed
- Comfortable learning and using our internal systems
- A passion for helping people and solving problems
- Self-motivated and reliable with a positive attitude
ð¼In return you will get
- £25,396
- Opportunities for overtime
- Free on-site parking while on duty
- Free holiday parking (subject to availability)
- Life Assurance
- Cycle to Work Scheme
- Uniform provided
- Comprehensive training and career development opportunities
- Retail discounts
For more information on this fantastic Customer Service role and your ready to take off with a career thats rewarding and full of opportunity, apply now !....Read more...
The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.
What will I be doing? A dedicated pathway containing specialist training for Parts Advisor will run alongside the standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level.
As a Parts Advisor you will have direct contact with customers, initially taking calls for parts required from both trade and retail customers and supporting the efficient effective supply of parts to the workshop.
A qualified apprentice will be able to:
Be a confident first and last point of contact with customers
Take customer and workshop orders
Communicate effectively with both customers and the vehicle technicians
Manage customer complaints
Offer advice and guidance for vehicle care, warranty retention and warranty claims
Sales/advice for accessories and modifications
Collate information for CSI
As a Parts Advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts.
Once the apprenticeship is complete, they will be able to:
Take orders from customers both face-to-face and over the phone
Maintain an ordered stock room and find parts from stock
Raise invoices
Liaise with other members of staff
Training:Customer Service Practitioner level 2
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Training Outcome:Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company. Employer Description:With over 30 years of accident repair experience, with sites across the UK and a commitment to delivering exceptional customer service time and time again, Steer is one of the industry's leading automotive repair groups.Working Hours :Monday - Friday, 9.00am - 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Creative,Initiative....Read more...
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do?
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:
·; Interpreting customer concerns and comments and liaising with Service Technicians.
· Booking/scheduling vehicle services.
· Liaising with customers about any additional work required.
· Estimating time and costs associated with repairs.
· Handling customer complaints.
· Responding to customer requests.
· Tracking the vehicle through the workshop.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location.
As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task and meet their expectations.
Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:
· A willingness to learn
· Teamwork
· Quality focus
· Personal responsibility and resilience
· Problem solvingTraining:As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.
Using a combination of classroom-based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success.
This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· JLR specific certificationsTraining Outcome:There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.
Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path.Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.
We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will act as the key liaison between customers and the workshop, ensuring smooth service operations and maintaining high customer satisfaction. This full-time role offers basic salary range of £29,000 - £32,000, OTE £35,000 and benefits.
You will be responsible for
* Act as primary contact for customers, managing bookings and providing workshop updates.
* Maximise workshop efficiency by scheduling jobs and upselling additional services.
* Process repair authorisations, warranty claims and accurate invoicing.
* Maintain vehicle service records and ensure parts are ordered promptly.
* Conduct pre- and post-service customer communications to ensure satisfaction.
* Keep reception area presentable and comply with all health & safety standards.
* Stay updated on manufacturer requirements and maintain professional standards.
What we are looking for:
* Previously worked as a Service Advisor or in a similar role.
* Ideally have experience working with HGV or light commercial vehicles.
* Basic technical knowledge of commercial vehicles.
* Strong customer service and communication skills.
* Ability to multitask in a fast-paced environment.
Shifts:
* Monday - Friday:5:30am - 2:30pm, 8:00am - 5:00pm, 10:00am - 7:00pm
* 1 in 3 Saturday mornings: 7:00am - midday
What's on offer:
* Competitive salary
* 30 days holiday including bank holidays
* Employer Statutory Pension Scheme
* Free Class IV MOT per year
* Mental Health First Aiders
* Referral bonus if you introduce your technician friends (£1500!)
* Paternity pay - Full 2 weeks pay
* Personal Accident Scheme
* Corporate uniform provided
* Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Do you have a passion for all things automotive? Could you deliver a great standard of customer service? Then it’s time you considered a career with Ford and Slater. We are looking for passionate individuals with a love of all things that drive.
Key Accountability & Responsibilities
To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact
To greet customers in a friendly, professional and courteous manner
To work within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to service level agreements and quality standards to maximise customer satisfaction
To maintain electronic and written records of letters and forms received, information given, services requested and complaints made, to ensure accuracy of information and efficiency when dealing with customers
In conjunction with Service Advisor/Senior Service Advisor, to encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the Service Manager/Depot Manager for service improvement
To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception
To assist the Service Advisor/Senior Service Advisor to give repair estimates and price quotations and offer repair suggestions
To obtain customer authorisation and order numbers
Training:Business Administrator Level 3 Apprenticeship Standard:
This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college
The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly
Training Outcome:
This is a fantastic opening to gain permanent employment in a varied and ever expanding industry. Ford and Slater has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed
Employer Description:The company was founded in 1928 and has a distinguished history as a franchised commercial vehicle dealer. Ford & Slater was acquired by Peter Strevens in 1991 and the Directors of Ford & Slater comprise Strevens family members and other senior managers. Certain key milestones in recent years include the following: •Over £10 million invested in new dealerships in the last ten years •Eleven dealerships across the East Midlands and East of England, over 525 employees •Seven ATFs across the group •Winner of the Motor Transport Apprenticeship of the Year Award in 2018 •Winner of the PACCAR Financial International Dealer of the Year in 2018 •Noden Truck Centre was acquired in January 2019 •Winner of Retail Sales of the Year in 2018 •Winner of DAF's International Dealer of the Year 2020 As a privately-owned company we take a long-term view. The Company owns the majority of its dealerships, profits have been re-invested since 1991 and security of employment is very important. Our Mission Statement is to exceed our customer’s expectations by offering high quality transport services in an ethical manner at competitive prices. We will achieve this by utilising the synergies within our dealership group, offering innovative solutions and a “one-stop shop” provided by highly motivated and skilled long-term employees, reinvesting profits to provide modern, safe premises. DAF Trucks is our only truck manufacturer relationship, consequently our interests are wholly aligned with DAF Trucks unlike other dealers with competing manufacturer relationships. DAF Trucks is a subsidiary of PACCAR Inc, the worldwide quality leader in the design and manufacture of premium light, medium and heavy-duty commercial vehicles.Working Hours :Days and shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
The Leadership and Management Degree Apprenticeship is a comprehensive program that combines academic study with practical work experience. The apprenticeship will be completed over four years and will include the following components:
A role rotation over the four-year programme (1 year per department). This will include:
Working within our aftersales department as a service advisor, parts advisor and workshop controller
Working within our sales department as a sales executive, as well as shadowing dealership management and the divisional teams
The final two years will include strategic projects across departments and a specialist placement designed to assist with your dissertation
Training:As part of your degree apprenticeship programme, there will be 7 blocks of learning on campus per year, and therefore you will be expected to travel to The University of Leeds for a minimum of 3 days for each block (all travel and accommodation will be funded).Training Outcome:Sucessful candidates will be provided with ongoing career development opportunities to progress into a Management Support Role on completion of apprenticeship. Employer Description:Since 2006, Vertu Motors has grown into the 4th largest motor retailer in the UK, with over 190 dealerships nationwide, representing 30+ leading car brands. We're at the forefront of the automotive industry's transformation, embracing electrification, digital innovation, and customer-focused retailing.Working Hours :Monday to Friday between 8am to 5pm. May work occasional weekends.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Logical,Team working,Initiative....Read more...
An apprenticeship with Scania is not just about work, it’s where friendships are made and exciting experiences are shared. Many of our senior managers began their own career journey as apprentices. They have first-hand experience of the value and impact of apprenticeships, making them exceptional mentors, approachable coaches and trusted role models. As one of the first faces our customers will see when bringing their vehicles to our sites, the customer service advisor is the face of Scania. First impressions count and the delivery of excellent customer service starts with this role.
A Scania Customer Service Advisor will manage the key communication links with our customers and colleagues to ensure that customer requirements are met and the experience with Scania is flawless.
You’ll need excellent communication and relationship skills and want to work in a constantly evolving environment, apply today if it is something that you think would be great for you.Training:The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.Training Outcome:At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Scania are a world leading provider of transport solutions, manufacturing heavy vehicles intended for long distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches. Scania are a well known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and EuropeWorking Hours :Monday - Friday, 8.00am - 5.00pm.Skills: Communication skills,Motivated,Problem solving skills....Read more...
An apprenticeship with Scania is not just about work, it’s where friendships are made and exciting experiences are shared. Many of our senior managers began their own career journey as apprentices. They have first-hand experience of the value and impact of apprenticeships, making them exceptional mentors, approachable coaches and trusted role models. As one of the first faces our customers will see when bringing their vehicles to our sites, the customer service advisor is the face of Scania. First impressions count and the delivery of excellent customer service starts with this role.
A Scania Customer Service Advisor will manage the key communication links with our customers and colleagues to ensure that customer requirements are met and the experience with Scania is flawless.
You’ll need excellent communication and relationship skills and want to work in a constantly evolving environment, apply today if it is something that you think would be great for you.Training:
The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.
Training Outcome:At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Scania are a world leading provider of transport solutions, manufacturing heavy vehicles intended for long distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches. Scania are a well known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and EuropeWorking Hours :Monday - Friday, 8.00am - 5.00pm.Skills: Communication skills,Motivated,Problem-solving skills....Read more...
The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core.
Elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high-level of customer service at all times and remain courteous and police to customers
Training:Level 2 Customer Service Practitioner Apprenticeship Standard:
Candidates will work towards achieving Level 2 Customer Service Practitioner Apprenticeship Standard
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:
Possible permanent position on the completion of the apprenticeship
On completion of the apprenticeship the average salary of a parts advisor is anywhere between 22k-28k
Employer Description:Quickco has a long and successful history being one of the UK’s largest multi-franchise Genuine parts distributors. Our sites are stockists of Ford, Vauxhall, Citroen, Peugeot, & more. As part of Pendragon PLC, OE manufacturers form the cornerstone of our parts strategy and product range.Working Hours :Monday - Friday, 8.00am - 5.00pm with a 30-minute lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
As an apprentice at Hettle Andrews, you will spend your first few weeks being introduced to our different departments, understanding our CRM system and gaining an understanding of how we operate. You will gain experience across all areas of our business, including Client Service, Claims, Risk Services, DUA and Finance.
You will then join the Client Service Team, where you will receive full training on our CRM system and start to shadow a “Client Advisor”. Your main responsibilities will involve :-
Provide support to the Client Service Team
Drafting documents ready for review by Client Advisors
Processing Mid-Term Adjustments
Support to Client Advisor during renewal process
Work on maintaining client records up to date on our CRM system
Answering incoming calls and directing to the appropriate team
Building relationships with clients and insurers
Attend Client/Insurer meetings to gain experience
Provide support to Claims Team, DUA and Risk Services teams as required
Training:Your apprenticeship will be delivered online and accessed from your employers site address.Training Outcome:There will be the opportunity to progress into a full-time role in either the Client Advisor / Claims / Broking / Risk Services department. This will include the continuation of CII qualifications and ongoing professional development. Employer Description:AssuredPartners is a top 10 global insurance broker, with a strong and growing presence across the UK. We specialise in delivering bespoke insurance and risk management solutions to businesses of all sizes. Our people-first culture, entrepreneurial spirit, and commitment to professional development make us a standout employer in the insurance sector. We’re passionately professional in everything we do, but what sets us apart from other insurance brokers is our desire to learn, to grow and to deliver the best service we can.
The first step for us is to build a relationship with our clients so we can develop a true understanding of their business and the sector they operate in, and so gain insight into their individual needs.Working Hours :Monday – Friday 9am-5pm (flexible working available)
1 hour lunch.
3 days (Tues,Weds/Thurs) in office / 2 days (Mon,Fri) at home.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills....Read more...
Temporary Customer Service Advisor – Join a Growing, Supportive Team!
Location: Edenbridge
Contract: Temporary – 2 months (with potential extension)
Hours: Monday to Friday, 8:30 am – 5:00 pm
Are you a proactive and customer-focused individual with experience in B2B customer service or sales support? We’re looking for a Temporary Customer Service Advisor to join a dynamic and friendly team within a well-established and growing company. This is a fantastic opportunity to be part of a collaborative environment where your organisational skills and attention to detail will be highly valued.
What You'll Be Doing
- In this varied and fast-paced role, you'll play a key part in supporting customers and internal teams by ensuring a smooth end-to-end service process
- Handle customer enquiries efficiently, working closely with the Sales and Engineering teams to ensure timely responses and solutions.
- Prepare quotations using the Global Pricing System and calculate customer pricing for products and services.
- Process purchase orders, input data into the ERP system, and send order confirmations.
- Gather and verify key customer documentation (such as End Use statements) to support contract reviews.
- Liaise with the Planning Department to coordinate and maintain accurate delivery schedules.
- Raise purchase orders as needed and ensure timely communication of delivery updates.
- Log customer feedback and help drive continuous improvement.
- Support the resolution of customer complaints in coordination with relevant departments.
- Manage incoming calls with professionalism and ensure smooth communication across departments.
- Attend weekly production meetings and keep stakeholders informed of shipping updates.
- Take on additional tasks as required by management – every day is different!
Who We’re Looking For
- You’re a confident, adaptable, and detail-oriented individual with strong communication skills and a passion for great service.
Essential skills & experience:
- Previous experience in a customer service or sales administration role, ideally in a manufacturing or engineering environment
- Confident communicator, both written and verbal, at all levels
- Working knowledge of ERP and/or CRM systems
- Comfortable with technical product information (ability to understand catalogues and simple drawings)
- Familiar with quality systems such as ISO9001 or AS9100
- Strong IT skills – confident with Microsoft Office (Excel, Word, PowerPoint)
- Highly organised, self-motivated, and a great team player
- Able to work independently and thrive in a fast-paced environment
Why Apply?
- Be part of a supportive, growing team in a respected business
- Gain valuable experience in a professional B2B environment
- Enjoy varied and engaging work with potential for contract extension
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.....Read more...
£60,000 – £70,000 + Hybrid Working + Excellent BenefitsA progressive and values-driven financial services provider is seeking a commercially-minded Finance Business Partner to join their high-performing team. This is a standout opportunity for an ambitious finance professional to take ownership of client portfolios, drive strategic insights, and help businesses scale with confidence.This varied and impactful role goes beyond reporting – you’ll be an advisor, a strategist and a driver of positive change. It’s perfect for someone who enjoys solving problems, thrives in a fast-paced environment, and is passionate about using technology and AI to streamline finance operations.Key Responsibilities
Lead the production of accurate, timely management accounts and board packs
Build strong client relationships and act as a trusted business advisor
Support automation and continuous process improvement initiatives
Ensure compliance across payroll and finance operations
Mentor and support junior colleagues, championing team development
What We’re Looking For
Proven experience in finance, with strong analytical and commercial acumen
Management experience (of any team size) with a collaborative leadership style
Excellent communication skills and client-facing confidence
A naturally curious mindset with a drive to learn and improve
Tech-savvy and enthusiastic about using AI to enhance processes
Experience in customer service or client support roles (advantageous)
Proactive, solution-focused, and adaptable in a dynamic environment
Confident working both independently and within a team
Keen to make a strategic impact and grow with an innovative company
As a proud B-Corp certified business, the company is committed to balancing profit with purpose. They prioritise employee wellbeing, environmental sustainability, and making a meaningful social impact. This is a chance to be part of an organisation where values and culture truly matter. If you’re ready to make your mark, apply now!....Read more...
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Parts Advisor. But what does a Parts Advisor do?
Parts Advisors are responsible for ordering, selling, and managing stock control on a wide range of vehicle parts and accessories. Duties may vary from employer to employer but will typically include:
Advising customers on how to solve a problem with their vehicle.
Taking orders from customers both face-to-face and over the phone.
Maintaining an ordered stock room and finding parts from stock.
Raising invoices for parts sold.
Liaising with other members of staff.
Working alongside on-site Service Technicians to ensure they have the parts needed to complete their daily work.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Customers may include members of the public, service departments of retailers, and garages.
Please note, the Parts Advisor role varies slightly by employer based upon the specific needs within the location.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You should be IT literate (although full training will be provided) and be able to demonstrate attention to detail in the way you work.
Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people who are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:
A willingness to learn
Teamwork
Quality focus
Personal responsibility and resilience
Problem solving
Training:As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.
Using a combination of classroom-based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success.
This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the 17 month programme, you will receive the following:
· Level 2 Retailer Standard
· JLR specific certificationsTraining Outcome:There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Parts Advisor is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship.
Your early development is carefully mapped through your apprenticeship journey, with your learning focused toward achieving an industry-recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System. Excellence will guide you through your short, medium, and long-term career path.Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.
We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Logical,Creative,Initiative,Patience....Read more...
Ready to take the next step in your optical career? This is more than just a job - it's your pathway to success in a thriving optical business! This role offers the perfect blend of career growth and work-life balance. Plus, with a potential progression pathway to Assistant Manager, you'll have the support and training to turn your ambitions into reality!Why This Role?Boots Opticians (franchise) store doesn't just sell glasses - they create unforgettable experiences for customers. They're looking for a passionate, ambitious Optical Advisor who wants to grow, lead, and make a real impact.What's In It for You?
A clear progression pathway - advance to Assistant Manager and even move into management in the future!Flexible working hours - because work-life balance matters.Discretionary monthly bonus - get rewarded for your dedication.Generous staff discounts - exclusive savings on eyewear and more.Private medical insurance & company pension - because your well-being is a priority.Training & development support - we invest in your future success.
The Role You'll Love...As an Optical Advisor, you'll be at the heart of the store, delivering exceptional service and helping customers find the perfect optical solutions.But that's not all! You'll also:
Inspire and lead - support your team and drive business success.Deliver outstanding customer care - making every interaction memorable.Keep operations running smoothly - managing stock, minimising loss, and ensuring a seamless customer journey.Grow and develop - with training and mentoring to help you reach the next level in your career.
What You Need to Succeed:
Passion for customer service and a desire to progress in the optical industry.Strong communication skills - you're the face of the brand!Ability to lead, inspire, and problem-solve in a fast-paced environment.Experience in a similar role? Fantastic! But if you're eager to learn, we'll support you every step of the way.
Diversity & Inclusion Matters:Boots believes in equal opportunities and building a diverse team that reflects the community they serve. Everyone is welcome!Schedule:Location: Brighton London RoadShifts: 9 AM - 5:30 PM, across 5 days (Monday to Saturday).Ready to Join Us? Apply Now!If you're excited to grow your career in a company that values your ambition, talent, and potential, our client wants to hear from you! Click the link to attach your CV and start your journey with Boots Opticians.Your future in optics starts here!....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service.
The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
The programme typically lasts for 14 months, and you’ll achieve a nationally recognised qualification
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Employer Description:Startin is a family-owned Motor business, trading since 1840 and always within or around Worcestershire. We have an enviable reputation for customer care and our business grows on its recommendation from our customers. We would be delighted to have you as a Startin Vauxhall Customer.
Here at Startin Vauxhall Redditch, you can browse through the entire Vauxhall Range. Staff are on hand to find you the perfect Vauxhall. We provide expertise to customers in Redditch, Worcestershire and the surrounding areas in the Midlands – including Bromsgrove, Alcester, Alvechurch, Bidford-on-Avon, Cotteridge, Feckenham and Selly Oak.
We can look after your car needs, be it an outright purchase or finance sale, a fleet or business requirement or Motability sales & information. We have a forecourt brimming with Approved Used Vauxhalls too. Not forgetting the great aftersales backup with a fully equipped service department, spares/accessories and Vauxhall apparel.
Call us today on 01527 918032 to speak to a member of our team and your Vauxhall dealer in Redditch.Working Hours :Monday - Friday, between 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
JOB DESCRIPTION
UILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Roofing and Building Maintenance and Weatherproofing Technologies Inc (WTI) are one of North America's largest roofing manufacturers and maintenance service provider. We are obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco and WTI so unique. If you're looking for a place to build a career, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently searching for a Commercial Roofing Advisor in our Roofing and Building Maintenance Division. The Commercial Roofing Advisor is responsible for supporting the efforts of the Sales Representative in your area. This opening will support our Great Lakes Region. This work includes but is not limited to: Preparing and/or distributing marketing materials Inspection and evaluation of the property preparing roof drawings and sketches preparing scope of work documents preparing proposals attending sales calls pricing patch and repair jobs providing technical expertise attending meetings with the architect, contractor, and/or owner Inspections Monitoring Installations Trouble shooting problems arising during installation and during the lifecycle of the roof conducting diagnostic infrared scans of roofs preparing CADD drawings
Qualifications:
Three to five years of related hands-on experience requiredPrior sales and/or customer related experience in roofing industry required The salary range for applicants in this position generally ranges between $55,000 and $65,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Roofing and Building Maintenance and Weatherproofing Technologies Inc (WTI) are one of North America's largest roofing manufacturers and maintenance service provider. We are obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco and WTI so unique.
If you're looking for a place to build a career, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Tremco is currently searching for a Commercial Roofing Advisor in our Roofing and Building Maintenance Division.
The Commercial Roofing Advisor is responsible for supporting the efforts of the Sales Representative in your area. This opening will support our Great Lakes Region.
This work includes but is not limited to:
Preparing and/or distributing marketing materials
Inspection and evaluation of the property
preparing roof drawings and sketches
preparing scope of work documents
preparing proposals
attending sales calls
pricing patch and repair jobs
providing technical expertise
attending meetings with the architect, contractor, and/or owner
Inspections
Monitoring Installations
Trouble shooting problems arising during installation and during the lifecycle of the roof
conducting diagnostic infrared scans of roofs
preparing CADD drawings
Qualifications:
Three to five years of related hands-on experience requiredPrior sales and/or customer related experience in roofing industry required
The salary range for applicants in this position generally ranges between $55,000 and $65,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
We are looking for a driven individual to join our Customer Service team as a Customer Service Apprentice to assist in delivering an outstanding customer experience as first point of contact. As a customer service advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge. This is the best way to gain experience as you will be in a busy working environment.
Duties:
Promote good customer relations
Identify accurately customer requirements
Ensure all telephone enquiries are answered courteously and efficiently (once confident)
Maintain and continually improve the quality of service provided to the customer
Training:Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.Training Outcome:On completion of the apprenticeship, you will be a qualified with either a level 2 or level 3. There are various opportunities for progression with the business. An apprenticeship with us allows you to acquire valuable skills and experience, which improves your CV and employability when you've finished training.Employer Description:B M Motoring Centre Limited is a family run business established in Staple Hill Bristol for over twenty years. You would be joining an experienced team with lots of on the job support.Working Hours :Monday to Friday, 08:00 - 17:00 (negotiable).Skills: Attention to detail,Problem solving skills,Team working,Initiative....Read more...
A day in the life of a Murphy HR & Training Administrator - Apprentice
Service Centre Support
Act as a first point of contact (with guidance) for employee queries via email, phone or in person
Support the administration of employee lifecycle processes (e.g., starters, leavers, contractual changes).
Support the administration of all employees' training and development processes.
Monitor and respond to requests in the Service Centre Mailbox, escalating as appropriate
Administration
Learn to maintain accurate and confidential records using the People Management System/Learning Management System
Assist in inputting and updating employee data, ensuring accuracy and timeliness
Support in producing documentation such as contracts, letters and onboarding materials
Support the planning and coordination of training and maintain accurate training records/competencies
Assist in the preparation of any requests for audit evidence and provide the information in a timely manner
Assist with raising purchase orders, processing invoices, and other basic finance-related tasks
Aid in the preparation of reports or management information when required
Learning and Development
Participate in training sessions and job shadowing to build knowledge of processes and best practices
Undertake professional development in line with the apprenticeship programme
Attend team meetings and contribute to continuous improvement discussions
Compliance and Confidentiality
Maintain strict confidentiality in handling employee information in accordance with data protection regulations
Adhere to company policies and procedures at all times
Team Support
Collaborate with colleagues to ensure service excellence and continuity
Support ongoing projects and initiatives within the Shared Service Centre
Training Outcome:
People Shared Service Centre Administrator
People Shared Service Centre Senior Administrator
People Shared Service Centre Senior Team Leader
People Advisor
Recruitment Advisor
Employer Description:Murphy is a leading international, multi-disciplined engineering and construction company founded in 1951 that improves life by delivering world-class infrastructure. Operating in the United Kingdom, Ireland and North America, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources. We also have a number of related businesses – Ground Engineering; Utility Connections; Murphy Plant; Murphy Process Engineering; Pipeline Testing Services; Specialist Welding Services; and Electrical Services. Murphy employs more than 4,000 engineers, professional managers and skilled operatives around the world. Together, we work as ‘One Murphy’ by directly delivering the people, plant and expertise needed to make projects a success. There’s more to Murphy.Working Hours :Monday to Friday, office based
8:00am-4:30pm or 9:00-5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental....Read more...
Shadowing the adviser, visiting clients
Completing client files
Managing and inputting client data
Producing cash flow models for clients
Client interaction
Training:You will work towards an Advanced Level 3 Business Administration Apprenticeship, delivered by VQ Solutions. You will have a dedicated VQ Mentor and will also be supported internally by your manager. During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews. The best part? All apprenticeship work will be completed during working hours.Training Outcome:The majority of our apprentices are offered full-time employment upon the successful completion of their apprenticeship. With this position, there is the opportunity to progress to become a qualified paraplanner or a financial advisor.Employer Description:Jones and Partners is a growing financial advisory firm based in Harrogate, offering expert financial planning. With a focus on personal service and long-term relationships, the firm helps clients plan for a secure and successful future through clear, tailored advice.Working Hours :Monday - Friday between 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Good time management,Flexibility,Ability to prioritise....Read more...
Shadowing the adviser, visiting clients
Completing client files
Managing and inputting client data
Producing cash flow models for clients
Client interaction
Training:You will work towards an Advanced Level 3 Business Administration Apprenticeship, delivered by VQ Solutions. You will have a dedicated VQ Mentor and will also be supported internally by your manager. During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews. The best part? All apprenticeship work will be completed during working hours.Training Outcome:The majority of our apprentices are offered full-time employment upon the successful completion of their apprenticeship. With this position, there is the opportunity to progress to become a qualified paraplanner or a financial advisor.Employer Description:Jones and Partners is a growing financial advisory firm based in Harrogate, offering expert financial planning. With a focus on personal service and long-term relationships, the firm helps clients plan for a secure and successful future through clear, tailored advice.Working Hours :Monday - Friday, between 09:00 and 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Good time management,Flexibility,Ability to prioritise....Read more...
