To effectively achieve the following core responsibilities of the Contact Centre:
Handling all relevant customer interactions, through phone, email and live chat, which includes booking appointments for maintenance and repairs
Resolving customer queries and complaints
Remote troubleshooting, utilising problem-solving skills and persuasive communication
Capturing, maintaining, and ensuring the quality of customer data within our databases
To have contact with internal and external customers
Collaborating within your team and other supporting departments to ensure outstanding customer service and enhance networking
To provide ‘World Class’ Customer Service by identifying needs, offering solutions, and resolving queries efficiently
To work in line with our company vision “Warming lives, protecting our future"
Participate in training and development activities to enhance your skills and knowledge
Follow company policies and procedures to maintain service quality and compliance
Training:Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and well-being, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Level 2 Customer Service qualification.
There is also a five-day team building residential trip that is held in the spring of each year.Training Outcome:Potential opportunity for a Customer Service Advisor on completion on apprenticeship. Shadowing opportunities to be arranged during your apprenticeship to explore avenues for progression within the company beyond the initial apprenticeship.Employer Description:Formed in 1962 in Worcester. Worcester, Bosch Group has had many transformations during its history, growing from a small engineering works to the market leader in boilers in the UK that it is today.
In 1992 Worcester heat systems joined the Bosch Group to become an important element of Europe's premier domestic heating equipment company.
https://www.worcester-bosch.co.uk/about/historyWorking Hours :8.00am - 5.00pm Monday, Tuesday, Wednesday, Thursday and 8.00am - 4.00pm Friday, including 1-hour lunch break unpaid.Skills: Communication skills,IT skills,Problem solving skills,Team working,Initiative,Written skills,Numeric skills,Forward thinking,Ability to work under pressure,Flexibility,Punctuality,Excellent attendance,Customer orientated,Reliable,Dedicated,Self motivated....Read more...
Shadowing the adviser, visiting clients
Completing client files
Managing and inputting client data
Producing cash flow models for clients
Client interaction
Training:You will work towards an Advanced Level 3 Business Administration Apprenticeship, delivered by VQ Solutions. You will have a dedicated VQ Mentor and will also be supported internally by your manager. During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews. The best part? All apprenticeship work will be completed during working hours.Training Outcome:The majority of our apprentices are offered full-time employment upon the successful completion of their apprenticeship. With this position, there is the opportunity to progress to become a qualified paraplanner or a financial advisor.Employer Description:Jones and Partners is a growing financial advisory firm based in Harrogate, offering expert financial planning. With a focus on personal service and long-term relationships, the firm helps clients plan for a secure and successful future through clear, tailored advice.Working Hours :Monday - Friday between 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Good time management,Flexibility,Ability to prioritise....Read more...
Shadowing the adviser, visiting clients
Completing client files
Managing and inputting client data
Producing cash flow models for clients
Client interaction
Training:You will work towards an Advanced Level 3 Business Administration Apprenticeship, delivered by VQ Solutions. You will have a dedicated VQ Mentor and will also be supported internally by your manager. During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews. The best part? All apprenticeship work will be completed during working hours.Training Outcome:The majority of our apprentices are offered full-time employment upon the successful completion of their apprenticeship. With this position, there is the opportunity to progress to become a qualified paraplanner or a financial advisor.Employer Description:Jones and Partners is a growing financial advisory firm based in Harrogate, offering expert financial planning. With a focus on personal service and long-term relationships, the firm helps clients plan for a secure and successful future through clear, tailored advice.Working Hours :Monday - Friday, between 09:00 and 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Good time management,Flexibility,Ability to prioritise....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:
Customer Service Practitioner Apprenticeship Level 2
Functional Skills in maths and English if required
Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am-10.00pm.
Exact shifts TBC.Skills: Team Working,Organisation Skills....Read more...
Customer Service: Understand and manage customer relationships, providing high-quality service and support in housing matters.
Project Planning: Develop skills in planning and managing housing-related projects, including report writing and the management of repairs and maintenance.
Housing Sector Knowledge: Build your understanding of the history of housing, housing law, and organisational policies that affect the housing sector.
Repairs and Maintenance: Learn about the management of assets, repairs, and maintenance within the housing sector.
Professional Development: Engage in professional development activities and participate in remote or classroom-based learning sessions.
Work-Based Learning: Complete assignments, e-learning modules, and practical workplace training. Build a portfolio of evidence demonstrating your acquired skills and knowledge.
Training:You will also gain the skills, knowledge and behaviours through off-the-job training, which will include either remote sessions each month, along with assessments and wider learning that could include workplace training, e-learning, research, and completion of assignments. You will be required to spend at least six hours a week on off-the-job training to meet the course requirements.Training Outcome:Once you have successfully passed your apprenticeship, you will be able to apply for open roles across Sage Homes. This could be in several different roles including Home and Communities Officer, Income Officer, Repairs Advisor, Customer Care.Employer Description:Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country.
We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.Working Hours :Monday to Friday 09:00 - 17:30 - No weekend working required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.Skills: Communication skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training Outcome:Ongoing training and development within the business.
The expected duration of this apprenticeship is 15 months However, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, Between 7am-10pm.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
An opportunity has arisen for a Self-Employed Mortgage Adviser to join a highly regarded financial services organisation known for its client-centric approach and supportive environment. Our client provides expert advice across a range of mortgage products, offering tailored solutions to a broad and loyal client base.
As a Mortgage Adviser, you will be advising clients on suitable mortgage solutions, managing the process from enquiry through to completion. This self employed role offers hybrid working and benefits.
You will be responsible for:
? Evaluating clients' financial circumstances to identify suitable mortgage options
? Delivering tailored mortgage advice based on current products, rates, and lending criteria
? Supporting clients with the completion of mortgage applications and required documentation
? Keeping abreast of regulatory updates and market developments
? Building trusted relationships with clients, lenders, and industry contacts
? Handling client queries in a timely and professional manner
What we are looking for:
? Previously worked for 1 year as a Mortgage Advisor, Mortgage Adviser, Mortgage Broker, Mortgage Consultant, Mortgage Specialist or in a similar role.
? Possess experience in financial services or a related field (preferable)
? CeMAP qualification
? Strong understanding of mortgage products and the application process
? A track record of delivering excellent customer service
What's on offer:
? Leads provided
? No monthly fees
? Access to social media support
? Administrative support to reduce non-advisory workload
? Work with high-net-worth and sports industry clients
? First-year OTE: £50,000 - £60,000
? Second-year OTE: £75,000+
This is a fantastic opportunity for a Mortgage Adviser to take control of your career and earnings in a supportive, flexible environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this ....Read more...
Are you looking to kick start your career in the Powered Access Industry? Keen to work for one of the fastest-growing companies in the UK? Then Star Platforms could be the perfect opportunity for you.Star Platforms is looking for dynamic individuals who are passionate about customer service, teamwork, and sales—and who want the chance to earn while training for a nationally recognised qualification.If you have the potential to be a future leader, and you're eager to immerse yourself across all areas of a business while building a long-lasting and successful career, then this could be the right path for you.How Star Platforms Will Support YouFrom your very first day, you’ll be fully supported in your role to ensure your development is nurtured throughout your journey with Star Platforms.As part of this 12-month apprenticeship programme, you will gain the tools and experience needed to be successful in the role. Over the course of the programme, you will explore:How the Powered Access Industry operates, from initial customer contact right through to the delivery of equipment on-site.How Star Platforms’ wide range of machines and services work from both sales and operational perspectives.Various departments across Star Platforms, where you’ll receive hands-on training to build a well-rounded understanding of the business.What it takes to deliver exceptional customer service—the very thing that sets Star Platforms apart from the competition and keeps customers coming back.What a Typical Day Looks LikeNo two days are the same at Star Platforms. Every call and customer request is different, which means you’ll gain experience across multiple areas of the business. This variety will help you discover your strengths and decide how you’d like to develop your career further.Your Key Responsibilities Will Include:Engaging with customers via phone and email, building strong relationships that encourage repeat business through excellent customer service.Supporting customers by providing information about Star Platforms' products, preparing quotes, fulfilling orders, and closing sales over the phone.Updating Star Platforms’ systems to ensure accurate information is recorded, allowing the next stage of the process to run smoothly across internal teams.Collaborating with your team to help maintain the highest standards across the business, always putting the customer at the centre of everything you do.Training:Level 3 Customer Service Specialist.Training Outcome:Throughout your apprenticeship you will receive the training to become a Hire Desk Sales Advisor upon successful completion of the apprenticeship, which could lead to progression to Team Leader or Managerial roles in the Future.Employer Description:Star Platforms offer a UK wide powered access hire service.Working Hours :40 hours per week, Monday - Friday. Hours are 8.00am - 5.00pm or 8.30am - 5.30pm.Skills: communication skills....Read more...
Norwegian Speaking Customer Service Advisor | Move to PortugalWe are looking for motivated fluent Norwegian speakers to join a friendly and supportive team representing one of the biggest multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware in Lisbon, Portugal. The best way to enjoy a new life experience while you will be learning new skills.Relocation package:• Accommodation provided • Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:• Performance bonuses • Meal allowance (Food card) • Full-time contract (40 hours per week / 8 hours per day / 2 days off) • Ongoing training provided by the company • Private medical insurance • 22 days of paid vacation + public holidays • Career evolution • Many other advantagesWhat will be asked to do ?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible ?• Hold a European passport or identity card • Native Norwegian/C2 level (spoken and written) • The training will be given in English; you must have a minimum B2 level in English. • Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed!....Read more...
Norwegian Speaking Customer Service Advisor | Move to PortugalWe are looking for motivated fluent Norwegian speakers to join a friendly and supportive team representing one of the biggest multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware in Lisbon, Portugal. The best way to enjoy a new life experience while you will be learning new skills.Relocation package:• Accommodation provided • Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:• Performance bonuses • Meal allowance (Food card) • Full-time contract (40 hours per week / 8 hours per day / 2 days off) • Ongoing training provided by the company • Private medical insurance • 22 days of paid vacation + public holidays • Career evolution • Many other advantagesWhat will be asked to do ?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible ?• Hold a European passport or identity card • Native Norwegian/C2 level (spoken and written) • The training will be given in English; you must have a minimum B2 level in English. • Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed!....Read more...
Danish Speaking Customer Service Advisor | Move to PortugalWe are looking for motivated fluent Danish speakers to join a friendly and supportive team representing one of the biggest multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware in Lisbon, Portugal. The best way to enjoy a new life experience while you will be learning new skills.Relocation package:• Accommodation provided • Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:•Performance bonuses • Meal allowance (Food card) • Full-time contract (40 hours per week / 8 hours per day / 2 days off) • Ongoing training provided by the company • Private medical insurance • 22 days of paid vacation + public holidays • Career evolution • Many other advantagesWhat will be asked to do ?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible ?• Hold a European passport or identity card • Native Danish/C2 level (spoken and written) • The training will be given in English; you must have a minimum B2 level in English. • Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed!....Read more...
Danish Speaking Customer Service Advisor | Move to PortugalWe are looking for motivated fluent Danish speakers to join a friendly and supportive team representing one of the biggest multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware in Lisbon, Portugal. The best way to enjoy a new life experience while you will be learning new skills.Relocation package:• Accommodation provided • Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:•Performance bonuses • Meal allowance (Food card) • Full-time contract (40 hours per week / 8 hours per day / 2 days off) • Ongoing training provided by the company • Private medical insurance • 22 days of paid vacation + public holidays • Career evolution • Many other advantagesWhat will be asked to do ?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible ?• Hold a European passport or identity card • Native Danish/C2 level (spoken and written) • The training will be given in English; you must have a minimum B2 level in English. • Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed!....Read more...
Utilise various contact methods, including phone calls, emails, and other appropriate channels, to reach out to potential clients in the commercial sector
Initiate contact with potential clients, introduce our services, and explain how our consultancy can benefit their operations
Effectively communicate the value proposition of our energy consultancy services, addressing any client inquiries or objections
Conduct thorough needs assessments to understand clients' energy requirements, challenges, and goals
Attend regular sales meetings
Maintain accurate and up-to-date records of client interactions, sales activities, and progress in our CRM system
Follow up with potential clients to nurture relationships, answer questions, and provide additional information as needed
Collaborate closely with the sales team to coordinate appointments, handover qualified leads, and ensure a seamless customer experience
Stay updated on industry trends, regulatory changes, and new energy-saving technologies to enhance sales effectiveness
Seek feedback from clients to continuously improve our sales approach and service delivery
Participate in training sessions, workshops, and courses to enhance sales skills and knowledge
Training:Sales Executive Level 4 (Higher national certificate) Apprenticeship Standard:
Strong interpersonal and communication skills, both written and verbal, to effectively engage with potential clients and build relationships
Excellent organisational skills with the ability to manage multiple tasks and prioritise responsibilities
Training Outcome:
The candidate would progess to full sales advisor role which is a position that can be field based & comes with company car
Employer Description:We’re a utilities company with a bold vision:
Ensuring our customers are treated fairly and with transparency in what has become a complex industry.
We work with UK Business and we know that each business is unique so, we take the time understand your exact requirements.
Understanding the way your business works helps us integrate as your utilities partner, saving you time and reducing operating costs.
It also allows us to work alongside your business seamlessly, with quality assurance and first in class customer service.Working Hours :Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 3.00pm.Skills: Communication skills,IT skills,Presentation skills,Team working,Initiative....Read more...
👩⚕️ About the RoleAs a Pharmacy Services Assistant Apprentice, you will:
Support the dispensing and supply of medicines
Offer excellent customer service and health advice
Work alongside experienced pharmacists and healthcare professionals
Maintain stock and ensure pharmacy hygiene standards
Learn about over-the-counter medications and pharmacy procedures
🛠 Full training will be provided – no prior experience is required!Training:Apprentices attend live virtual classes and interactive workshops via video conferencing platforms, led by experienced pharmacy assessor.
Learning is aligned with your daily tasks in the pharmacy. You’ll apply new knowledge directly in your role, with support from both your employer and tutor.
Your tutor will conduct monthly check-ins with you and your line manager to ensure you're on track and developing the required skills and behaviours.
You’ll complete short assignments and build a portfolio of evidence to demonstrate your knowledge, skills, and behaviours throughout the apprenticeship.Training Outcome:1. Full-Time EmploymentMany apprentices are offered permanent roles upon completing their apprenticeship. Possible job titles include:
Pharmacy AssistantDispensary AssistantCounter Assistant (OTC)2. Level 3 Pharmacy Technician ApprenticeshipProgression to the Level 3 Pharmacy Technician (Integrated) Apprenticeship is a natural next step. This leads to:
Registration with the General Pharmaceutical Council (GPhC) as a Registered Pharmacy TechnicianGreater responsibility in clinical services, dispensing, and managing medicines3. Specialist Roles in Healthcare or RetailDepending on your interests, you could move into:
Medicines Counter ServicesHealth & Wellbeing Advisor rolesNHS or hospital pharmacy support roles4. Further Education & TrainingYou may choose to study further qualifications such as:
NVQs or diplomas in health and social careCustomer service or team leadership qualificationsClinical training to specialise in areas such as vaccinations or diabetes care supportEmployer Description:Wrens Nest Pharmacy is at the heart of the Dudley community, committed to providing friendly, efficient, and high-quality pharmaceutical care. We pride ourselves on excellent service, expert knowledge, and supporting our local residents with their health needs.Working Hours :Monday to Friday: 9:00 AM – 6:00 PM.
Saturday: 9:00 AM – 1:00 PM.
Sunday: Closed
Apprenticeship working hours will typically fall within these times.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Team working,Initiative,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department, so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments, including workshop and management, to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem-solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers, encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity to drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience....Read more...
Keeping kitchen clean and tidy and a safe working area
Assisting kitchen team with a range of tasks
Sorting delivieries and putting away
Doing temperature checks
Helping with Food preparation
Plating up during service
Training:
The apprentice will attend one day per week at South Downs Campus in the training kitchens
They will also do learning in the workplace with a workplace mentor and a work based trainer
Training Outcome:
Once qualified, there is an opportunity to progress on to the Chef de Partie apprenticeship
Employer Description:We are a modern and stylish café bar serving hand picked wines and contemporary cocktails coupled with a restaurant serving pizzas along with small plates as well as a selection of delicious main course dishes and home made desserts. In addition, we serve breakfasts and Sunday Roasts. We are number one out of 64 other restaurants on Trip Advisor.
Here at Number 73 Bar and Kitchen we take great pride in our customer service as we believe it is that trait it's self that brings people in and back again.
We have a wonderful selection of hand-crafted seasonal cocktails made by our lovely bar staff.
Our food as much as possible is made in house by our wonderful Head Chef Jordan and his Sous Chef and they have perfected down to the smallest details!
We also offer a perfectly garnished gin list, which is ever increasing including Gin from our local distillery in Portsmouth.
Our General Manager Jamie and Deputy Manager Matt, will always meet you at the door with a beaming smile, whether you pop in for some breakfast, lunch, dinner or just for some drinks and coffee!Working Hours :Opening hours are:
Wednesday, Thursday, 9.00am - 2.30pm, Friday, 5.00pm - 9.00pm, Saturday, 9.00am - 9.30pm and Sunday, 12.00pm - 5.00pm
There will be a variety of shifts over these hours with one split shift per week.Skills: Communication skills,Attention to detail,Team working,Willing to learn....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:At SEAT, there is nothing more important than our people. Their enthusiasm, commitment and skills are the dynamic force behind SEAT cars. Our people drive the innovation and technology, style and design in everything that we do.
We are looking to enthusiastic and passionate people to join our team working as apprentices in our retail network and drive their career forward with us.Working Hours :Monday - Friday. 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Team working,Initiative,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical. These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand.
We are looking for the next generation to work within our retail network as an apprentice, taking on the technical and life skills that will be the foundation of a rewarding career.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Team working,Initiative,Patience....Read more...
£24,500 + Hybrid Working + Great BenefitsIn order to ensure a consistent, gold standard service is delivered to each of our client’s highly valued clients, a customer focussed individual with a naturally polite and professional disposition is required to join an industry leading provider of radiation protection services who, for 30 years, have worked proudly at the forefront of Medical Physics.IRS are the largest single provider of radiation protection and associated services to users of ionising and non-ionising radiations. Working closely with the NHS and private hospital sectors, their customer base also includes veterinary and dental practitioners, small individual and large group practices, as well as security, industrial and education sector organisations.Based at our client’s Liverpool HQ and reporting to the Operations Manager, the successful candidate will provide a wide-ranging, customer centric support and advisory service which will include elements of marketing, quotations, administration, credit control and, of course, customer service. As such, applications are encouraged from job seekers that enjoy being part of a fast-paced working environment in which no two days are the same. At the heart of it all is a consistent drive towards delivering customer satisfaction with every client interaction.All necessary training will be provided to the candidate that can demonstrate a warm, engaging personality with the ability to deliver a fully rounded operational advisory service. Key Responsibilities
Maintain accurate and up-to-date customer records at all times
Distribute marketing material for appropriate services
Respond to queries regarding appropriate services from prospective customers
Provide quotations for appropriate services to prospective new customers
Regularly update customer contract schedules with Dosimetry information
File all customer contract details appropriately
Answer phone call queries received and provide first-line customer service support for Dosimetry and RPA queries
Record all queries received, either by telephone or email, on the CE Database
Liaise with suppliers over delivery, administration and reporting of dosimeters where required
Assist in the establishment and implementation of business unit appropriate services/procedures
Assist with any appropriate invoicing queries and respond to customers in a timely manner.
Contact all customers who do not pay within the agreed contractual time frames to request prompt payment
Send appropriate correspondence to non-paying customers
Contribute to the Company R&D programme, where required
Assist with training new staff within the team
Skills & Experience
Previous experience in a customer focussed role
Proficiency in Microsoft Office applications including Word and Excel.
Able to demonstrate the ability to work as part of a team
Good interpersonal skills
Good problem-solving skills
Able to pivot quickly in response to changing priorities
Knowledge of warehouse operations – desirable
An understanding of scientific terminology - desirable
This is a wonderful opportunity for an ambitious Operations Advisor looking to further their career with a growing, highly renowned organisation in an exciting role offering an array of training and professional development opportunities designed to develop your career quickly as possible.In return for your support, an attractive salary and benefits package is on offer including hybrid remote working options, use of a company vehicle, pension scheme, 25 days annual leave + bank holidays, employee assistance programme, sick pay and on-site parking. Apply now!....Read more...
Carry out routine servicing and maintenance checks on light vehicles.
Assist with diagnostics and repairs of mechanical and electrical faults.
Complete vehicle health checks and relevant service documentation.
Work alongside qualified technicians to learn advanced repair techniques.
Ensure tools and equipment are used safely and maintained properly.
Training:The apprentice will receive a combination of on-the-job training at our workshop and off-the-job training at the Ford approved training centre.
Training will take place in blocks of one week at a time at the manufacturer’s training facility, which may require overnight stays.
While at work, the apprentice will learn alongside qualified technicians, gaining hands-on experience and support.
Training sessions are scheduled throughout the year, typically every 6–8 weeks, depending on the programme structure.
This blended approach ensures strong technical skills, practical experience, and industry-recognised qualifications.Training Outcome:Upon successful completion of the apprenticeship, there are several exciting career progression routes available, including:
Qualified Light Vehicle Technician, with opportunities to specialise in diagnostics, electrical systems, or hybrid/electric vehicles.
Senior Technician or Master Technician roles with increased responsibility and technical expertise.
Workshop Controller, Service Advisor, or Aftersales Manager, for those interested in leadership or customer-facing roles.
Further training and development through the manufacturer’s training programmes, leading to industry-recognised advanced qualifications.This apprenticeship is a solid foundation for a long-term career in the motor industry.Employer Description:Haynes Bros. Ltd. is a long-established and respected name in the motor industry, with a proud heritage dating back to 1790. Based in the South East of England, we are a trusted dealer for a range of automotive brands and have built our reputation on delivering exceptional customer service, quality workmanship, and strong community values.
We offer a professional and supportive working environment, with a strong focus on training, development, and career progression. Our experienced team is passionate about the automotive industry, and we are committed to helping the next generation of technicians build successful and rewarding careers.
Joining Haynes Bros. Ltd. means becoming part of a company that values people, quality, and excellence in everything we do.Working Hours :Monday to Friday. May work weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Physical fitness....Read more...
Customer Service & Sales Advisor – Mandarin SpeakingLocation: Chelmsford, EssexJob Type: Full TimeSalary: £24,000/annum + Uncapped CommissionOverview: International Property Media runs the International Property Awards – the world’s largest programme recognising excellence in the property industry. We have been operating for over 30 years from our offices in Chelmsford, Essex.Each year we receive thousands of Awards entries from hundreds of countries across the globe.The Customer Service & Sales role is to build a good rapport with clients who have entered our property awards, with a particular focus on Mandarin-speaking clients. The aim is to retain these clients, build their confidence in our brand and services, and ensure receipt of their entry portfolio within the deadline. This position will also involve introducing clients to our wider product range and encouraging further engagement where appropriate.At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyone’s input is valued. We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential. We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.Responsibilities & Duties:
Provide guidance and support for clients in compiling and supplying their Awards entries.Introduce existing clients to additional products and up-sell where appropriate.Chase clients for their entries and payments.Support the Customer Services department in general.Communicate clearly and confidently in both Mandarin and English, primarily via telephone and email.
Requirements:
Fluency in both spoken and written Mandarin and English.Strong telephone manner.Prior experience in customer services and sales.Good organisational and planning skills.Some flexibility is required with working hours to accommodate different time zones.Additional language skills are beneficial but not essential.
The role carries additional commission based on application of a soft sales strategy for upgrading and selling some of our other products.The role is based in our Chelmsford office, with the majority of client communication by telephone and email.Salary and Benefits:
£24,000 per annumUncapped commissionsFree on-site parking28-day annual leaveWalking distance to Chelmsford town centre and travel servicesPension....Read more...
We are looking for a motivated and detail-oriented Trainee Paraplanner to join our team. This is an exciting opportunity for someone looking to start their career in financial services. Working closely with our Financial Planners and administrative team, you will support the advice process by undertaking research, preparing suitability reports, and ensuring high standards of compliance and service delivery.
Conduct product and fund research to support advice strategies.
Liaise with providers to gather accurate and up-to-date client information.
Input and maintain client data using back-office systems (e.g., Salesforce, Voyant).
Ensure all recommendations and reports comply with FCA regulations and internal procedures.
Work towards gaining professional qualifications (R01, R02, R03 and J09 and developing knowledge of financial products and planning techniques.
Provide administrative support as needed to ensure smooth client service delivery.
Training:All training be delievered in the workplace and there is a requirement for 20 percent of the time to be off the job training. You will also need to study for exams and pass them to the required grading level.Training Outcome:For the right candidate this is a fantastic opportunity to become a fully qualified Paraplanner.
This is a career path. For the right candidate, you may also want to further develep your qualifications to become a Financial Advisor and possibly in the future, become a chartered Level 6 Finace Professional.Employer Description:SJ Bettridge Financial Planning is a well-established and client-focused financial planning firm based in Astwood Bank, Worcestershire. We are committed to providing holistic financial advice and tailored planning solutions to individuals, families and business owners. Our success is built on integrity, professionalism, and a personalised approach to each client’s financial goals.Working Hours :You will be expected to work from the office between Monday to Friday. The hours will consist of usual office hours and you will get a half hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Contacting providers to obtain valuations for clients, this can be over the phone, via email or via an online portal.
Contacting clients to make appointments for upcoming reviews and scheduling them in based on the Advisor’s availability.
Updating the valuation spreadsheet with up to date values.
Checking clients ID is still valid.
Preparing a review spreadsheet with values specific to each client based on a template.
Gathering Factsheets, Key Information Documents and Fair Value Assessment documents from providers.
Printing documents ready for review and liaising with the Advisors to ensure all documents are in a file and ready to be presented.
Updating client fact finds as per the notes from the review meeting.
Completing the post review letter.
Chasing commissions to ensure that payment is being received for all ongoing cases.
Handling the office post.
Transposing notes from a Dictaphone where necessary.
Dealing with general enquiries and answering the phone.
Updating Microsoft Teams Planner.
Training Outcome:We are keen to find an apprentice who fits in well with the team and would ideally want someone who would be with us for the long run. There are opportunities to grow and qualify further depending. Employer Description:Established in 2016, we are backed by over 40 years experience in the financial services industry. Our aim is to give our clients a personal, professional service they can trust, as we continue to help clients past, present and future with their financial planning needs. We offer holistic financial planning to help clients make sense of an ever more complicated financial world. Whilst being a small company, we are backed by a large and comprehensive support network. As apart of the 2plan network, Help For Wealth is able to draw on the support of expert experience and knowledge within the financial sector, polishing the service we can provide to clients.Working Hours :Monday - Friday
Shifts to be disclosedSkills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Initiative....Read more...
