·Part Time Customer Services Administrator / Samples Administrator - Bridgwater - £12.95p/h ·Manufacturing Company ·Permanent role 25 hours per week Monday - Friday (5hrs each day) may increase in hours My Client, a growing manufacturing company based in Bridgwater, is looking to recruit a Customer Services Administrator / Samples administrator to work in a permanent part time role. . This role may suit someone who has previous customer service experience (ideally manufacturing based, but its not a must). The individual must be comfortable spending some time in factory preparing and dispatching samples and managing samples stock. Key Responsibilities will include: - Sample orders: process all our customer sample orders accurately with full customer requirements and details. Use of tools and machines to cut fabric and other materials accurately. - Data Management: keep accurate records of discussions and correspondence with commercial sales team and customers. Accurately maintain the sample log - Sales Support: Support the sales team with the preparation dispatch and tracking of customer samples and in-house sample stock - Administrative Support: maintain telephones, answer main reception and barrier access lines, assist accounts team with invoice queries. Carry out the other appropriate and adhoc duties as and when required The successful candidate must ideally have ·Customer service experience in a manufacturing environment ·Good administrative ·Happy to go into the factory ·Excellent customer service skills The successful candidate will have ideally have worked in the manufacturing sector and may have previously been a CS advisor, sales administrator, client services coordinator, College, Graduate ....Read more...
Telephone and E-mail sales enquiries, including international customers
Sales order processing, invoicing and related enquiries
Preparation of despatch documentation
Quotation preparation
Preparation of export paperwork
Liaising with external Sales and Operation Teams
Training:This is a work-based apprenticeship with the support of an assessor from Wiltshire College and University centre.Training Outcome:Upon successful completion of the apprenticeship, there may be the opportunity for further employment as a Customer Service Advisor.Employer Description:Employer Description – tell us about your organisation
Leafield Environmental Ltd, based in Wiltshire, is an established manufacturing company specialising in innovative design, manufacture and supply of rotationally moulded Street Furniture, Bollards, Recycling Solutions and Agricultural products.Working Hours :Monday – Thursday 08.30 – 17.00
Friday 08.30 – 15.00.
30 minutes unpaid break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Good keyboard skills....Read more...
Answering incoming calls and learning to deal with a wide range of customer enquiries
Responding to emails, web chat and face to face enquiries in a professional manner
Using a Customer Record Management (CRM) system to record, appoint and monitor information to process all customer requests
Developing customer service knowledge and skills to ensure all customer enquiries are dealt with effectively, striving to resolve first time and in a timely manner, promoting a centre of excellence in Customer Service
Learning how to respond to the diverse needs of our customer base
Building relationships and working closely with internal teams and our external contacts to ensure a quality and seamless customer journey
Ensuring data is kept up to date, paying attention to detail and ensuring compliance with GDPR regulations
Training:A range of tutorial workshops alongside monthly 1 -1 visits from your dedicated Development Coach. Learners will be required to showcase a work related case study as part of the programme.Training Outcome:At the end of this apprenticeship, you’ll be a fully trained Level 2 Customer Advisor with a range of career options in customer services and Housing management ahead of you. Employer Description:We manage over 5000 homes across East Cheshire and the High Peak, working with customers and partners to provide safe homes and thriving communities.
Become an apprentice with our Customer Services Team, and you’ll gain experience working in a full-time role for an organisation that makes a difference to people's lives.Working Hours :Full-time, Monday - Friday, 37 hours per week, between the hours of 8.30am - 5.00pm.
*the start date of the apprenticeship is flexible for the right candidate.Skills: Communication skills,Team working,Non judgemental,A commitment to learning....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Roofing and Building Maintenance and Weatherproofing Technologies Inc (WTI) are one of North America's largest roofing manufacturers and maintenance service provider. We are obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco and WTI so unique. If you're looking for a place to build a career, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently searching for a Commercial Roofing Advisor in our Roofing and Building Maintenance Division. The Commercial Roofing Advisor is responsible for supporting the efforts of the Sales Representative in your area. This work includes but is not limited to: Preparing and/or distributing marketing materials Inspection and evaluation of the property preparing roof drawings and sketches preparing scope of work documents preparing proposals attending sales calls pricing patch and repair jobs providing technical expertise attending meetings with the architect, contractor, and/or owner Inspections Monitoring Installations Trouble shooting problems arising during installation and during the lifecycle of the roof conducting diagnostic infrared scans of roofs preparing CADD drawings
Qualifications:
Three to five years of related hands-on experience requiredPrior sales and/or customer related experience in roofing industry required The salary range for applicants in this position generally ranges between $60,000 and $80,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Role: Business Development Representative (Dutch speaker)
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a
Business Development Representative (Dutch speaker) to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required, but you must be a Dutch speaker.
Benefits
- Monthly Commission
- Performance-based bonus up to £1,000 paid quarterly.
- Work-life balance: Hybrid setup of 3 days in the office (Tues - Thurs) and 2 days at home (Mon & Fri).
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development Full training provided.
Whats the role?
As a Business Development Representative, your responsibilities will be:
- Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved.)
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- Dutch native speaker.
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this Business Development Representative role in Bournemouth.
Job ID Number: 77821
Division: Commercial Division
Job Role: Business Development Representative (Dutch speaker)
Location: Bournemouth
....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Roofing and Building Maintenance and Weatherproofing Technologies Inc (WTI) are one of North America's largest roofing manufacturers and maintenance service provider. We are obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco and WTI so unique. If you're looking for a place to build a career, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently searching for a Commercial Roofing Advisor in our Roofing and Building Maintenance Division. The Commercial Roofing Advisor is responsible for supporting the efforts of the Sales Representative in your area. This opening will support Northern Michigan. This work includes but is not limited to: Preparing and/or distributing marketing materials Inspection and evaluation of the property preparing roof drawings and sketches preparing scope of work documents preparing proposals attending sales calls pricing patch and repair jobs providing technical expertise attending meetings with the architect, contractor, and/or owner Inspections Monitoring Installations Trouble shooting problems arising during installation and during the lifecycle of the roof conducting diagnostic infrared scans of roofs preparing CADD drawings
Qualifications:
Three to five years of related hands-on experience requiredPrior sales and/or customer related experience in roofing industry required The salary range for applicants in this position generally ranges between $60,000 and $80,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
An exciting opportunity has arisen for an experienced Car Sales Executive to join a well-established car dealership. This full-time role offers a salary of £35,000 with OTE and benefits.
As a Car Sales Executive, you will engage showroom visitors, identify customer needs, and match them with suitable vehicle solutions while providing a tailored, professional service.
You will be responsible for:
? Engaging with customers to build trust, understand needs, and recommend tailored vehicle options.
? Delivering product demonstrations and guiding test drives to enhance customer experience.
? Responding to showroom visitors, online enquiries, and inbound calls to convert leads to sales.
? Maintaining strong product knowledge across the latest models and features.
? Advising customers on vehicle add-ons and finance packages to support their decision-making.
? Following up on potential leads across various channels to maximise conversion opportunities.
What we are looking for:
? Previously worked as a Car Sales Executive, Automotive Sales Executive, Sales Executive, Sales Advisor, Sales Adviser, Sales Consultant or in a similar role.
? Possess sales experience.
? GCSE in English and Maths.
? Strong IT (MS Word, PowerPoint and Excel) and social media skill.
? Valid UK driving licence.
? Right to work in the UK.
Shifts:
? Monday - Saturday: 9am - 6pm(1 day off)
? Sunday: 10am - 4pm on a rota basis
What's on offer:
? Competitive salary
? 30 days holidays including bank holidays
? Eye care Vouchers
? Private Health Plan
? Cycle to work scheme
? Car Leasing Scheme
? Workplace Pension Scheme
? Loyalty & Long Service Awards
? Discounts on car purchases / repairs / parts
? Ongoing training, both in-house and with the manufacturer
Apply now for this exceptional Car Sales Executive opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a....Read more...
Client services support administrator / Shipping AdministratorMelksham Manufacturing Export Salary negotiable Permanent role Hours 8.30 - 5pm (37.5 hours) My client is looking to recruit a Client services support administrator to work at their modern site in Melksham. The successful Client services support administrator will be working as part of a small team supporting the International sales managers ensuring excellent service levels are met. Key Responsibilities will include: ·Order Processing - entering orders accurately onto my clients CRM and liaising with shipping and the warehouse to ensure the whole order process runs smoothly ·Client services - Initial contact for all visitors, deliveries, answering phones, handling general enquiries ·Supplier & Products -Ensuring all product information is maintained and updated (product codes, suppliers, packing specs, supplier pricelists) Key skills required for the role: - Previous Administration experience ideally in a manufacturing environment - Excellent communication and attention to detail - Excellent IT skills , ideally ERP experience or similar - Export / Shipping Knowledge helpful but not essential - Supplier contact experience Benefits for the role include Pension (4% matched), Life cover 2 times, Holidays 22 days increases by one day each year of service up to 25 plus bank holidays This role would suit a person that has previously worked as sales support coordinator, administrator, customer service advisor, client service administrator, account coordinator, account administrator, client support, shipping, export role and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes ....Read more...
As an Apprentice Customer Services Adviser within our small team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork.
The Apprentice will be responsible for:
Supporting team members in their activities
Dealing with customer sales enquiries and provide suitable quotations to clients over the telephone and face to face
Process mid-term adjustments and inviting renewals
Working as a team to achieve financial targets through selling and servicing of products
Proactively establish customer needs so you can help them with solutions from our full product range
Training:You will work towards your:
Insurance Practitioner Level 3 Apprenticeship
Certificate in Insurance (Cert CII) (if applicable)
Level 2 Functional Skills in English and maths (if requested)
Training will be via Davies, virtually. 6 hours per week off the job training
Training Outcome:
Once qualified you will have the opportunity to apply to join the agency on a full time contract as a motor and personal customer service advisor, there will also be the opportunity to extend your professional qualifications and progress to advising clients on our commercial insurance products
Employer Description:Agents of NFU Mutual Insurance SocietyWorking Hours :Monday - Friday, 09:00 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Telesales Person – Car Parts
We are a dynamic and growing Motor Factor specialising in a wide range of car parts, accessories, and automotive products. Due to expansion, we are looking for a dedicated Internal Car Parts Sales Advisor / Telesales Professional to join our friendly and supportive team. This is a telephone-based, non-customer-facing role where you’ll assist customers over the phone with their automotive parts needs, providing expert advice and ensuring timely order fulfilment.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £29K Basic + Bonus + Pension + 28 Days Annual Leave (Inc. BH)
Key Responsibilities:
Advise customers over the phone on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch.
Manage stock levels to ensure orders are fulfilled efficiently.
Work closely with the team to achieve sales targets and maintain excellent customer service.
Provide support across other areas of the business as needed.
Ideal Candidate:
Experience: Solid knowledge of car parts and accessories.
Motor Factor Background: Experience in a Motor Factor environment is a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software is advantageous.
Customer Service: Exceptional telephone manner and strong communication skills.
Team Player: Able to collaborate and support colleagues as required.
How to Apply:
To apply for this exciting role, please send your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4241RC....Read more...
Key responsibilities:
Answering and making phone calls with confidence
Sending and responding to emails efficiently
Offering office admin support
Assisting with all roles across all departments within the company
Offering support and assistance to our customers, suppliers and colleagues
Responding to customer and colleague enquires quickly and efficiently
Person specification:
Be outgoing and enthusiastic and be able to work as part of a close-knit busy team
Be able to use your own initiative and be willing to help out whenever required in all departments
Have a good level of education in both maths and English
Show good attention to detail
Be able to ask questions
Have a good sense of humour
This role will be supported by a Business Administration Level 3 qualification supported by Starting Off.Training:
Business Administration Level 3 Apprenticeship Standard
Remote training delivery
onefile
VLE
6 hours of dedicated training time every week
Training Outcome:
Possible full time permanent position upon completion of the apprenticeship
Employer Description:Our client is a very well-established local business that distributes goods to building merchants all over the UK and they are now looking for a Customer Service Advisor Apprentice to join their team. Their aim has always been, and will continue to be, to offer a first-class service to the builders merchant industry. They promise to always invest heavily in stock, infrastructure and staff, to enable this service to continue. They are now looking for an apprentice to join their friendly team in Northampton.Working Hours :Monday - Friday, 9.00am - 5.00pm with half hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Work within the Customer Experience Team and gain an understanding of the customers journey from end-to-end and contribute to improving the customer experience.
Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working
To act as the initial point of contact for enquiries covering a full range of service delivery and information, through all contact channels on a rota basis (telephone, face to face, email, and correspondence), using appropriate IT technology
To identify, respond to and complete, as far as is possible, customer requests at first point of contact
To escalate the enquiry or request when appropriate and refer to specialist teams, in line with agreed processes
To use a variety of IT systems to manage enquiries, provide information and access information for other services
To undertake any follow-up administrative work or system input tasks arising from enquiries or requests
To maintain and keep up to date comprehensive knowledge of all Raven services and associated IT systems
To undertake regular training to expand and update own knowledge of services and systems as required
Training:Customer Service Specialist Level 3.
You will primarily work from the Raven Office - Raven House, Redhill, Surrey; with online learning provided through the Training Provider.
There will be flexibility to work from home where required. Training Outcome:Progression into a Customer Service Advisor position within our Customer Experience Team. Employer Description:Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
We Put Customers First in everything we do.
We will Always Be Curious about how we can do better.
We work together to Make It Happen.Working Hours :Monday - Friday 36 hours, between the hours of 8am-6.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £13.78
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and EnglishTraining Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7am-10pmSkills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £12.71 with 0.28 store specific allowance
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months However, you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :25 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English,Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 5.00am - 10.00pm. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 5.00am - 10.00pm. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include; - Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions- Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.71 with 0.54 hotspot allowance- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7am-10pmSkills: Communication skills,Customer care skills,Team working....Read more...
Polish Speaking Customer Service Advisor | Move to PortugalAre you passionate about new technologies? Do you like troubleshooting, support and problem solving? Don't miss this opportunity! Work for the world's number 1 in conventional lighting, LED and connected lighting in Lisbon, Portugal. This 100% carbon and innovative brand has more than 77 million connected lamps around the world. We want YOU to be part of this project and become an essential member.Relocation package:• Accommodation provided • Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:• Performance bonuses • Meal allowance (Food card) • Full-time contract (40 hours per week / 8 hours per day / 2 days off) • Ongoing training provided by the company • Private medical insurance • 22 days of paid vacation + public holidays • Career evolution • Many other advantagesWhat will be asked to do ?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible ?• Hold a European passport or identity card • Native Polish/C2 level (spoken and written) • The training will be given in English; you must have a minimum B2 level in English. • Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed!....Read more...
Romanian Speaking Customer Service Advisor | Move to PortugalAre you passionate about new technologies? Do you like troubleshooting, support and problem solving? Don't miss this opportunity! Work for the world's number 1 in conventional lighting, LED and connected lighting in Lisbon, Portugal. This 100% carbon and innovative brand has more than 77 million connected lamps around the world. We want YOU to be part of this project and become an essential member.Relocation package:• Accommodation provided • Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:• Performance bonuses • Meal allowance (Food card) • Full-time contract (40 hours per week / 8 hours per day / 2 days off) • Ongoing training provided by the company • Private medical insurance • 22 days of paid vacation + public holidays • Career evolution • Many other advantagesWhat will be asked to do ?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible ?• Hold a European passport or identity card • Native Romanian/C2 level (spoken and written) • The training will be given in English; you must have a minimum B2 level in English. • Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed!....Read more...
Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions.
Resolving Problems: Investigating and resolving customer issues, complaints, and technical problems efficiently.
Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment.
Providing Product Information: Offering detailed information about products, services, and features to customers.
Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely manner.
Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions.
Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience.
Promoting Products and Services: Upselling and cross-selling products and services to customers.
Building rapport with customers: Engaging in small talk, showing genuine interest and building positive relationships.
Training:Unit 6c Enterprise House, Moorgate Point, L33 7XW.Training Outcome:After completing a Customer Service apprenticeship, you’ll gain the skills and experience to deliver exceptional customer support and progress into roles such as team leader, customer service supervisor, or specialist advisor.Employer Description:Utilities technology group was formed in 2007 by our managing director Andrew Cavanagh. Andrew has been in the business airtime and mobile phone industry since 1998 and has gained vast experience and knowledge of the sector over the last 26 years.
In 2015 UTG diversified into VOIP, hosted telephony and high speed connectivity. We also formed our energy broker arm in 2016.
This enabled us to offer our clients a full unified comms solution with all services on one bill every month.
We have exclusive wholesale agreements with BT,O2,EE and Vodafone which enables us offer our clients the very best support and service with the latest technology and equipment.
We are registered apple, Samsung and Yealink stockist enabling us to source the latest tech and hardware at competitive prices.
In relation to our commercial energy broker side, we are a fully registered TPI with Ofgem and have an ADR licence to enable us to act and arrange commercial gas and electricity SME and corporate contracts within the UK.
We can obtain bespoke pricing which isn’t available online and search through the energy market to find our clients the very best pricing available at that time. Our industry knowledge allows us to keep ahead of the curve and make sure we are advising our clients accordingly and professionally at all times.Working Hours :The role comprises 30 hours per week. Tuesday - Friday, 9.00am - 5.00pm.
Mondays off.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
The Apprentice Technical Sales Advisor will learn to provide technical support and sales advice to customers, focusing on electrical parts. This role is designed for individuals seeking to build a career in technical sales within the Electrical industry. The apprentice will gain hands-on experience, training, and mentorship to develop the necessary skills to excel in a technical sales role in PHC Parts.
Customer Support: Assist customers with product inquiries, providing detailed technical advice and guidance to help them make informed purchasing decisions.
Sales: Support the sales team in identifying customer needs, promoting products, and achieving sales targets.
Product Knowledge: Develop a thorough understanding of plumbing, heating and cooling products, including features, benefits, and applications.
Order Processing: Assist with the preparation and processing of sales orders, ensuring accuracy and timely delivery.
Relationship Building: Cultivate strong relationships with customers to foster loyalty and repeat business.
Training and Development: Participate in training sessions to gain product knowledge and sales skills.
Problem Solving: Assist customers in troubleshooting product issues, providing solutions and arranging support where necessary.
Market Research: Monitor market trends and competitor activities to identify opportunities for growth and improvement.
Collaboration: Work closely with the sales team and other departments to ensure a seamless customer experience.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Ongoing training and development.Employer Description:Our history dates back to 1975, when the business was formed to supply commercial heating equipment. Since then, PHC have grown from a small-scale supplier in Bristol into one of the UK's most trusted names in HVAC spare parts, with 14 branches throughout the UK.
With decades of expertise under our belt, we've built a reputation for providing top-tier technical products, unparalleled customer support, and innovative solutions that keep our customer's jobs running smoothly.Working Hours :40 hours a week, Monday - Friday. Shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
An exciting opportunity has arisen for an experienced Car Sales Executive to join a well-established car dealership. This full-time role offers a salary of £35,000 with OTE and benefits.
As a Car Sales Executive, you will engage showroom visitors, identify customer needs, and match them with suitable vehicle solutions while providing a tailored, professional service.
You will be responsible for:
* Engaging with customers to build trust, understand needs, and recommend tailored vehicle options.
* Delivering product demonstrations and guiding test drives to enhance customer experience.
* Responding to showroom visitors, online enquiries, and inbound calls to convert leads to sales.
* Maintaining strong product knowledge across the latest models and features.
* Advising customers on vehicle add-ons and finance packages to support their decision-making.
* Following up on potential leads across various channels to maximise conversion opportunities.
What we are looking for:
* Previously worked as a Car Sales Executive, Automotive Sales Executive, Sales Executive, Sales Advisor, Sales Adviser, Sales Consultant or in a similar role.
* Possess sales experience.
* GCSE in English and Maths.
* Strong IT (MS Word, PowerPoint and Excel) and social media skill.
* Valid UK driving licence.
* Right to work in the UK.
Shifts:
* Monday - Saturday: 9am - 6pm(1 day off)
* Sunday: 10am - 4pm on a rota basis
What's on offer:
* Competitive salary
* 30 days holidays including bank holidays
* Eye care Vouchers
* Private Health Plan
* Cycle to work scheme
* Car Leasing Scheme
* Workplace Pension Scheme
* Loyalty & Long Service Awards
* Discounts on car purchases / repairs / parts
* Ongoing training, both in-house and with the manufacturer
Apply now for this exceptional Car Sales Executive opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn.
Teamwork.
Strong communication.
Customer service.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.
Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims. Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
An exciting opportunity for an apprentice to work alongside qualified Honda technicians where you will be fully trained in all aspects of maintenance and repair of cars from routine servicing to electrical fault diagnostics.
You will be an Apprentice service and diagnostic car technician in a busy workshop environment
You will carry out tasks relevant to maintaining and repairing cars
To assist qualified technicians with servicing and repairs
To observe best work practices, develop and maintain skills levels in all aspects of repair, service and maintenance of cars
To maintain a clean and safe work environment
To maintain personal standards of dress, cleanliness and hygiene, consistent with the standards laid down by the company
To be responsible for the safety of yourself and others, using protective equipment when required
To develop and maintain a thorough and current product knowledge
To ensure a consistently high level of quality and workmanship
To advise the Workshop Controller or Service Advisor of any additional work necessary on a vehicle during servicing
Assistance with any other tasks as required
Training:
Training consists of 17 weeks block training over a 3-year period with the remainder of your time being spent at a Honda retailer where practical training and guidance will be provided
You will be working towards an Advanced Motor Vehicle Service and Maintenance Technician - Light Vehicle Apprenticeship (Level 3 qualification) along with Functional Skills in maths and English at Level 2
Honda Challenge Personal Development Programme
You will also work towards Honda internal qualifications
As part of your training, you will attend our Honda Apprenticeship technical centre in Bracknell for block release training (accommodation and transport costs will be covered by your employer)
Training Outcome:
Possible career progression opportunities include Master Technician, Service or Aftersales Department Management or even Dealership Management
Employer Description:Cox Motor Group, trading as DJ Cox Ltd, is one of the leading automotive dealership groups in Lancashire and Cumbria, with sites including Lancaster Honda. Founded in 2000 by David Cox, the company has grown rapidly through a strong focus on people, long-term planning, and customer satisfaction.
With a culture that values internal growth and talent development, many of our senior leaders started with the company over 20 years ago. Our commitment to staff retention and creating career opportunities has played a key role in our continued expansion, including major acquisitions like Kendal Motor Village.
We’re proud to consistently rank among the top Honda dealerships in customer satisfaction, and we’re looking for dedicated individuals to join a team that values excellence, teamwork, and long-term success.Working Hours :Monday - Friday (occasional Saturdays), times to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,• Professional Attitude,Ability to Build Rapport,Self-Motivated,Confident,Adaptable....Read more...
