We are seeking a Customer Service Administrator to join a leading Chemical Manufacturer based in West Yorkshire, on a fixed term contract for 12 – 14 months. This is an exciting opportunity for a Customer Service Administrator to become part of an established team, where the focus is on delivering an outstanding customer experience.
As the Customer Service Administrator , you will act as the first point of contact for customers, handling enquiries with professionalism and efficiency. You will support day to day administrative processes, ensuring orders are managed seamlessly and that every customer interaction exceeds expectations.
Key Responsibilities for Customer Service Administrator :
Manage customer orders from enquiry through to completion, ensuring smooth communication at every stage.
Handle queries, complaints, and order updates, following company protocols to maintain accuracy and compliance.
Process customer orders, apply costs correctly, and create all necessary documentation packs.
Provide clear information on stock availability, transport options, and pricing details.
Maintain accurate records, follow procedures, and ensure databases are up to date to minimise errors and protect revenue.
Produce invoices and where appropriate credit notes for customer orders and returns.
Set up of new customer accounts.
Experience Required Customer Service Administrator :
Experience in a Customer Service Administrator role within a fast-paced environment.
Strong communication skills, with confidence both over the phone and through email.
Solid knowledge of order processing, documentation, logistics, and order book management.
Excellent attention to detail and the ability to follow company procedures precisely when processing customer orders.
If you have the skills and experience to thrive as a Customer Service Administrator , we’d love to hear from you. Apply directly via the link below!....Read more...
Are you looking for a role with variety, responsibility, and teamwork at it's core? Would you like to support customers and colleagues while developing valuable skills in a fast-paced environment? Adande Refrigeration is a UK based manufacturer of refrigerated drawers that are trusted across the globe.They are recruiting for a role as Part Time Customer Service & Sales Support person, to assist customers and engineers with any technical issues, arrange repairs for customers and to deliver a world class customer service experience for service and maintenance of products. As part of the service team, you will also be assisting the sales department with order processing, phone calls and e-mails and any other day to day duties that may be required.Essential Information:Part-Time role, 25 hours a week across 5 days (could consider 4 days), working 0930-1430 Monday to Friday.Holiday - 22 days (FTE), plus bank holidays (per full holiday year).Office Based - Lowestoft (Suffolk).Salary - £23k - £28k (FTE - Pro-Rata for Part-Time)Key Tasks will include:
Arrange our engineers to attend service calls on customer's units where requiredArrange correct service components in relation to service callsProvide technical support to the customerProvide technical support to the service engineersFulfil customer requestsMaintain our NAV system closing service calls / process the relevant paperworkUse our Salesforce system on a day-to-day basisGood communication and reporting with team, service providers, and overseas partnersProcess incoming sales orders and sales return ordersCheck sales orders on NAV system for accuracy prior to confirmation to customerFollow Adande's customer journey process
You will need to:
Have a "passion" for producing first class customer serviceBe Health and Safety focusedGood communication skills with our team, customers, engineers, partners and managers.Show you are reliable and can work diligentlyHelp develop a teamwork approach, whilst maintaining your individual responsibilitiesDemonstrate an in-depth knowledge of all Adande productsBe reliable and diligentCreate effective working relationships with service providersProvide good customer service with the customer 'in mind'Be able to work as part of a team across multiple departmentsBe comfortable working in a high paced environmentIdeally have basic Excel experience, although this is preferred but not essential
How to Apply:If you are interested in this role and would like to learn more please attach your CV to the link provided.....Read more...
Are you looking for a role with variety, responsibility, and teamwork at it's core? Would you like to support customers and colleagues while developing valuable skills in a fast-paced environment? Adande Refrigeration is a UK based manufacturer of refrigerated drawers that are trusted across the globe.They are recruiting for a role as Service & Sales Support person, to assist customers and engineers with any technical issues, arrange repairs for customers and to deliver a world class customer service experience for service and maintenance of products. As part of the service team, you will also be assisting the sales department with order processing, phone calls and e-mails and any other day to day duties that may be required.Essential Information:Hours of work - Monday to Friday 08:30 - 17:00 with unpaid 30-minute break for lunch.Holiday - 22 days, plus bank holidays (per full holiday year).Office Based - Lowestoft (Suffolk).Key Tasks will include:
Arrange our engineers to attend service calls on customer's units where requiredArrange correct service components in relation to service callsProvide technical support to the customerProvide technical support to the service engineersFulfil customer requestsMaintain our NAV system closing service calls / process the relevant paperworkUse our Salesforce system on a day-to-day basisGood communication and reporting with team, service providers, and overseas partnersProcess incoming sales orders and sales return ordersCheck sales orders on NAV system for accuracy prior to confirmation to customerFollow Adande's customer journey process
You will need to:
Have a "passion" for producing first class customer serviceBe Health and Safety focusedGood communication skills with our team, customers, engineers, partners and managers.Show you are reliable and can work diligentlyHelp develop a teamwork approach, whilst maintaining your individual responsibilitiesDemonstrate an in-depth knowledge of all Adande productsBe reliable and diligentCreate effective working relationships with service providersProvide good customer service with the customer 'in mind'Be able to work as part of a team across multiple departmentsBe comfortable working in a high paced environmentIdeally have basic Excel experience, although this is preferred but not essential
How to Apply:If you are interested in this role and would like to learn more please attach your CV to the link provided.....Read more...
Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.Experience within a car sales environment or similar would be highly advantageous.Benefits for a Customer Service Advisor:
Exceptional facilitiesExtensive personal development programme including NVQ in Customer Service and Business AdministrationJob progression availableChristmas bonus and company paid Christmas partyFriendly and nurturing teamNiche industry sectorStaff use of company motorhome for leisureCompany provided Jacket Potato lunches each FridayHealthcare including optical and dentalLife insuranceCompetitive pension
Salary for the Customer Service Advisor:£26,000 - £27,000 Dependant on experience and to be reviewed after 3 month probation periodAdditional bonus structure dependant on department performanceThe Customer Service Advisor must:
Have previous Customer Service experience Be professional in appearance and natureAn interest in cars, motorhomes or travel would be advantageousExperience / Knowledge of Keyloop or Kerridge would be advantageous
Duties of the Customer Service Advisor:
Take ownership of the customer and their vehicle from point of sale throughout the product lifeWork under the instruction of the Service Centre Manager and Operations ManagerMeet and greet all customers upon arrivalQualify the customer to achieve accurate diagnostic informationCommunicate with allied departments including the workshopCommunicate and approve any additional work needed on vehiclesManage the logistics and parking of all vehicles on siteUpsell allied products and servicesContinually update the CRM with accurate client details and vehicle historyRespond to any customer enquiries within two hours of receiptProvide reception cover as needed
Hours of work for a Customer Service Advisor:Monday-Friday, 8am-5pmMust work one out of three Saturdays, 9AM-1PMIn order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV tocommercial@tudoremployment.co.uk.Applicants can also register online by clicking the link - http://tinyurl.com/PERMF0RMFor information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call!....Read more...
Are you a Customer Service Advisor - Sage looking for a new position?
My client, based in Milton Keynes, Buckinghamshire, have an excellent opportunity for a Customer Service Advisor - Sage to join their rapidly growing team. They are seeking a highly motivated and meticulous Customer Service Advisor. In this role, you will be the primary point of contact for customers, seeking assistance with their systems and solutions. You will deliver expert advice, co-ordinate technical issues, and provide exceptional service across various communication channels, ensuring that the customers maximise the benefits of their innovative products.
Requirements/Responsibilities for this Milton Keynes, Buckinghamshire role:
Respond to customer inquiries about lighting control systems via phone, email, live chat, and other platforms.
Provide product information and co-ordinate technical guidance related to lighting controls, dimming systems, sensors, and automation solutions.
Assist customers with their orders and advise when orders are despatched.
Keep records of customer interactions and technical issues using the company's CRM system and provide follow-up as needed.
Ensure that service level agreements (SLAs) are met, focusing on response time, issue resolution, and customer satisfaction.
Collaborate with sales teams to identify potential sales opportunities or system enhancements.
Data entry on our ERP, for vat returns, invoices, despatching and other tasks as instructed.
MRP/ERP experience (SAGE 200).
Office administration experience.
BTEC or equivalent in Business studies or relevant subject.
Strong analytical skills.
Ideally the Customer Service Advisor, based in Milton Keynes, Buckinghamshire will have experience with SAGE.
This is a fantastic opportunity for a Customer Service Advisor - Sage to join an established, growing company. If this position is the one for you, call Adam on 01582 878821 / 07961158768 or send your CV to adighton@RedlineGroup.Com....Read more...
The Company:
Medical Devices Manufacturer
Cutting edge technology.
Well respected business with excellent reputation for service and delivery.
Invests in staff development.
Agile and progressive business which is moving with the times.
The Role of the Customer Service Representative
Functions as customer service contact for all customers who receive delivery of stock from the UK and Ireland.
Processing of all orders in a timely and professional manner, including logistics aspects of the role i.e. picking/packing orders
Respond to customers’ requests for literature and materials support.
Processing of the company’s customer complaints and product returns in compliance with company procedures and US FDA and international regulatory requirements for medical devices.
Assist and provide customers with technical assistance when required.
Build sustainable relationships with customers and company Territory Managers through open and interactive communication.
Identify and assess customers’ needs to achieve satisfaction.
Welcome Email / New Customer Call / Follow up Calls
Interact with accounting to maintain accurate customer accounting records.
Maintain and improve systems for order processing and customer activity.
Benefits of the Customer Service Representative
£27-30k basic salary
£4k Bonus
Pension
The Ideal Person for the Customer Service Representative
Significant customer services experience
Excellent communication skills (written and verbal)
Intermediate personal computer skills
Problem analysis and problem solving
Works well under pressure
Adaptability to multi-task, prioritise, manage time effectively
Work as part of a team whilst using own initiative
If you think the role of Customer Service Representative is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 629 5144
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
The programme lasts for 12-14 months, and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner
All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry
This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network
Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles
Employer Description:Welcome to Porsche Centre Portsmouth, located on Lakeside Business Park, Western Road in Portsmouth.
Our established dealership facilitates the sales of new Porsche cars and Approved Pre-Owned cars, servicing, repairs, MOTs, plus parts and accessories.
Our Centre has an experienced team renowned for their first-class customer service. All our Pre-Owned Porsche models are carefully selected by our dedicated used car buyer. Whether you are looking for a new Porsche or an Approved Pre-Owned model, our team will be able to support you in your decision with expert guidance and tailored customer support.Working Hours :Monday - Friday, starting at 8.30am - 5.30pm. Nevertheless, the specific working hours may vary depending on the requirements of individual dealers.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience....Read more...
Position: Service Controller
Job ID: 130/27
Location: Ashford, Kent
Rate/Salary: £44,000 – £47,000 + £3,000 London Allowance
Type: Permanent
Benefits: Listed below
• Competitive salary (£44,000 – £47,000 + £3,000 London Allowance) + 3 % annual bonus
• 25 days annual leave + bank holidays (with an option to purchase up to 5 additional days)
• Annual bonus
• Laptop and phone
• Company rewards platform with retailer discounts
• Up to 7% pension contribution
• Share purchase plan options
• Healthcare benefits (medical, optical, dental, hearing)
• Enhanced maternity and paternity packages
• Access to wellbeing support, mental health first aiders, and employee recognition schemes
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors – visit www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Service Controller
Position Overview
As a Service Controller, you will oversee a team of engineers in the heavy plant machinery, power generation, and industrial equipment sectors. You will ensure an excellent customer experience by optimising resources to meet customer needs efficiently whilst maintaining a high standard of service delivery. The role involves managing service operations for mobile and fixed equipment, engines, and power systems, ensuring work is completed safely, on time, and to the highest quality standards.
This position is within a world-leading specialist in heavy plant machinery, recognised globally for delivering high-quality equipment and engineered solutions across multiple industries.
Duties and Responsibilities of the Service Controller
• Understand customer service needs and allocate appropriate resources to ensure effective and timely delivery
• Manage the end-to-end repair process — from identifying service requirements through to work order closure and customer invoicing
• Maintain consistent, clear communication with customers throughout the service process to ensure satisfaction and build long-term relationships
• Plan and schedule engineering resources to meet operational demands using capacity and capability planning tools
• Create service quotations up to £3,000 for planned maintenance or repair work when required
• Manage and mentor a team of engineers (typically 4–8), conducting regular 1-2-1 reviews and addressing performance issues as necessary
• Use customer feedback and key service metrics to drive continuous improvement in service delivery and operational performance
• Ensure all work is carried out safely and in accordance with company policies and health & safety regulations
• Support the wider service team to deliver business objectives and meet customer expectations
Qualifications and Requirements for the Service Controller
• Strong background in technical or mechanical engineering
• Foundational engineering qualifications are essential; advanced-level qualifications desirable
• Minimum of 3 years’ experience in a similar technical, service, or engineering control role
• Excellent organisational and communication skills
• Financial and commercial awareness
• Ability to lead, motivate, and support a team of engineers
• Proficient with service management or ERP systems (such as SAP or similar platforms)
• Strong customer focus with a commitment to delivering exceptional service
• Awareness and commitment to health and safety standards
This vacancy is being advertised by HSB Technical Ltd, who have been appointed to act as a recruitment partner for this role.....Read more...
Bodyshop Advisor / Customer Service Advisor:
Salary up to £35,000 per annum
Permanent Role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Maidenhead area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident reapir centre
If you are interested in finding out more get in contact by calling 01202 55291 or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £35,000 Bodyshop Maidenhead
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
You’ll be part of our Customer Service team, assisting NHS primary care clients with our digital products and learning all aspects of customer support. An average day may include:
Responding to customer queries via phone or email
Updating and maintaining our CRM system
Assisting with customer onboarding and training
Supporting the wider team with admin and service tasks
Training:You’ll complete a Level 3 Customer Service Specialist Apprenticeship through a mix of:
On-the-job training in our office
Online learning and tutor-led sessions
Remote workshops with your apprenticeship provide
At the end you’ll achieve a Level 3 Customer Service qualification and develop key skills for a successful career in customer support.Training Outcome:Once qualified we would be looking to expand our Customer Service team with a permanent role.Employer Description:Primary Care IT provides innovative solutions to GP surgeries and other NHS primary care organisations.
We help healthcare teams work more efficiently through our digital tools and expert support. Based in a collaborative, friendly environment, our team is dedicated to improving patient care through technology.Working Hours :Monday - Friday, 8.00am - 4.00pm (one day a week 9.00am - 5.00pm).Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Up to £36,000 per annum
- 23 Days Holiday + Bank Holidays
- Permanent Role
- Mon to Fri only
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Leatherhead area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact with Piam on piam@holtautomotive.co.uk / 01202 55291 or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36K Bodyshop Leatherhead
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
We are seeking an experienced Account Coordinator to manage new and repeat business orders for assigned customer accounts. This role focuses on delivering excellent customer service, resolving issues efficiently, and ensuring smooth order processing from start to shipment.
Key Responsibilities
Manage customer accounts, providing proactive support and updates on order progress.
Take ownership of customer issues and see problems through to resolution.
Liaise with internal departments to ensure smooth order transitions.
Process orders and maintain accurate records.
Support continuous improvement in customer service and account management.
Requirements
Proven customer service experience: manufacturing experience is a plus.
Proficient in MS Office (Excel, PowerPoint): SAP knowledge is an advantage.
Must have the right to work in the UK: security clearance may be required.....Read more...
We are seeking an experienced Account Coordinator to manage new and repeat business orders for assigned customer accounts. This role focuses on delivering excellent customer service, resolving issues efficiently, and ensuring smooth order processing from start to shipment.
Key Responsibilities
Manage customer accounts, providing proactive support and updates on order progress.
Take ownership of customer issues and see problems through to resolution.
Liaise with internal departments to ensure smooth order transitions.
Process orders and maintain accurate records.
Support continuous improvement in customer service and account management.
Requirements
Proven customer service experience: manufacturing experience is a plus.
Proficient in MS Office (Excel, PowerPoint): SAP knowledge is an advantage.
Must have the right to work in the UK: security clearance may be required.....Read more...
Customer Service Manager Salary 30k dependent on skills and experienceLocation office based daily Cheltenham GL50Full timeWhat We Offer:
Salary £30k/annumCompany pension schemeCycle to work schemeHealth Care Cashplan30 days holiday including bank holidays
Our client &SONS are seeking a Customer Service Manager to oversee their customer service team. The successful candidate will ensure the smooth running of their customer support function, delivering exceptional service across all channels while reflecting the brand’s values. This role will not only manage the customer service team but refine processes, and act as the voice of the customer within the business, feeding valuable insights back into product, marketing, and operations.About Us:&SONS are more than just a company - they are a family. With a legacy of excellence spanning many years, they have established themselves as a leader in the workwear inspired clothing industry. Their commitment to quality, innovation, and customer satisfaction sets them apart, and their people are at the heart of everything they do.The Team You Will Be Leading:&SONS have a small team who are very important to their business. They are the ‘face’ of their business, the people who inform, guide, and advise customers on everything from availability, order tracking, and dealing with any problems.The Role:Customer Support Management
Oversee day to day customer service across email, live chat, phone, and social channels.Lead, support, and mentor the customer service team, including onboarding, training, and performance management.Ensure service standards (response times, resolution times, satisfaction scores) are met or exceeded.
Customer Experience & Continuous Improvement
Review and optimise processes for handling queries, returns, exchanges, and complaints.Ensure all customer interactions align with brand tone of voice and values.Use customer feedback and data to identify and resolve pain points in the online experience.Collaborate with Operations to improve fulfilment and return workflows.
Cross-Functional Collaboration
Work closely with Marketing to align on promotions, campaigns, and communications.Provide feedback to Product and Merchandising teams on customer insights (sizing, fit, quality).Support ESG initiatives by embedding repair, reuse, and circularity values in customer communication.
Reporting & Insights
Monitor and report on customer service KPIs.Provide regular insights to leadership to inform product and operational strategy.Track customer sentiment and share trends to help shape brand decision-making.
Skills & Attributes
Strong leadership and people management skills.Excellent written and verbal communication; customer-first mindset.Calm and solution-oriented under pressure.Highly organised, detail-driven, and process focused.Strong commercial awareness of online retail and fashion environments.
Your Experience:
3+ years’ experience managing customer service in fashion, retail, or e-commerce.Proven track record of leading a small-to-mid-sized team.Demonstrable success in improving customer satisfaction and optimising processes.Familiarity with Shopify e-commerce platformsExperience with HubSpot helpdesk/ticketing systems
If you’re based in Cheltenham and passionate about giving garments a second life and want to make a real impact in a growing brand, we’d love to hear from you. Please send your cv by return.&SONS is for everyone. We believe that an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission.We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks. We have zero tolerance for intolerance. We employ the right person for the job, if you are qualified for the position and reading this - we welcome you! INDHS ....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner Apprenticeship Standard.
They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Bespoke Hyundai certified training
Regular in dealer review and assessment visits
Functional skills if needed
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1Training Outcome:
Possible permanent position on the completion of the apprenticeship
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k
Employer Description:Originally established in 2003 as West Riding Motor Group, we quickly began to build a trusted, family-run company that customers can rely on. We have partnered with some of the world’s largest motor manufactures including Toyota, Lexus, MG & Hyundai.
At West Riding, we understand the importance of giving back to the local community and be “Admired Locally”. Our retailers currently support local schools in Blackburn and Burnley, charities in Farnworth and fundraising events across Greater Manchester. It is through these activities that we build relationships with our customers.
We aim to employ like-minded people who want to deliver a superior level of customer service and look for innovative ways to improve our offering. As such, we have built a dedicated and friendly team who will always go the extra mile.Working Hours :Monday - Friday, 8.00am - 5.00pm with a 30-minute lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will be the main point of contact for customers, coordinating service bookings and supporting workshop operations.
This full-time permanent role offers basic salary range of £28,000 - £32,000 plus £4,000 performance-based bonus.
You will be responsible for:
? Managing customer bookings and providing timely updates on vehicle progress
? Processing work authorisations and ensuring accurate invoicing
? Maintaining vehicle records and service history efficiently
? Overseeing workshop diary to optimise capacity and utilisation
? Ensuring all post-service follow-ups are completed and customer satisfaction is maintained
? Coordinating MOT bookings and verifying test documentation
? Ordering parts and arranging sub-contracted work where necessary
? Supporting overall service operations to enhance the reputation of the organisation
? Promoting additional workshop services and repairs where appropriate
What we are looking for:
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator
? Proven experience in an automotive service environment.
? Possess experience working with either HGV or light commercial vehicles.
? Basic technical knowledge of commercial vehicles.
? Strong customer service and communication skills.
? Ability to multitask in a fast-paced environment.
? Strong organisational and administrative skills with attention to detail
Shifts:
? Monday - Friday:9am - 6pm
? 1 in 4 Saturday: 8am - 12pm (additional salary paid at 1.5)
What's on offer:
? Competitive salary
? Annual bonus based on performance
? Generous annual leave including bank holidays,
? Cycle-to-work scheme
? Free on-site parking
? Personal accident cover
? Corporate uniform
? Referral bonus
? Pater....Read more...
Customer Support & Enquiries:
Act as a first point of contact for customers via phone, email, and live chat
Handle general enquiries, providing accurate and timely responses
Escalate complex issues to senior team members where necessary
Maintain a professional and helpful approach at all times
Order Processing & Administration:
Support the processing of sales orders and customer requests
Assist with updating customer records in the CRM system
Ensure accurate data entry for customer and order information
Help track and monitor order progress, liaising with operations when required
Sales & Service Support:
Work with the sales team to prepare quotes, order confirmations, and customer communications
Assist in identifying opportunities to improve the customer journey
Support promotional campaigns and follow-up activities under guidance
Learning & Development:
Undertake formal apprenticeship training in customer service
Apply learning to day-to-day tasks and share progress with line manager
Participate in coaching, mentoring, and shadowing of experienced team members
Teamwork & Collaboration:
Work closely with customer service colleagues, sales representatives, and other departments
Attend team meetings and contribute to discussions on service improvements
Support internal projects and initiatives that enhance customer satisfaction
Success Measures (KPIs)
Completion of apprenticeship modules and milestones
Positive feedback from customers and colleagues
Accuracy and timeliness of order processing
Contribution to improving customer satisfaction scores
Demonstrated growth in confidence, skills, and responsibility
Training Outcome:
Permanent position
Training at higher levels
Employer Description:John Winter & Co Ltd is a trusted supplier of specialist materials and solutions across multiple industries, including the dental sector. With a strong reputation for innovation, quality, and customer service, we provide customers with products that enhance efficiency, reliability, and value. Our team is committed to building long-term relationships with customers and ensuring excellent service standards.Working Hours :Monday- Friday 8.30am- 5pm
30 minute lunch breakSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Initiative....Read more...
As Customer Service Administrator, you’ll join a friendly and supportive team dedicated to providing first-class service to customers. This is a full-time, permanent position based onsite at the company’s modern, open-plan offices in Brackley.
Established in 2010, the company has experienced impressive growth and now operates across over 300 locations. Working Monday to Friday, 8:30 a.m. to 5:00 p.m., you’ll enjoy a starting salary of up to £26,500.
This opportunity is ideal for a customer service professional who’s looking to develop their career and grow alongside a successful, expanding business.
Purpose of the role:
To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis.
Key Accountabilities for The Customer Service Administrator:
All administration tasks including creating emergency and planned work orders
Responding to customer calls, contact form, process work requests
Monitor engineer schedules, liaising with management team to ensure client expectations are met
Manage key accounts, supporting the team
In and outbound call handling
Dealing with any queries, customer complaints, identifying opportunities to improve process
Booking jobs on CRM
Collaborating with national accounts delivering first class service
Scheduling invoices
Uploading and processing orders
Liaising with internal teams including business development managers
Credit control for key accounts
Key Skills Required for the Customer Service Administrator:
High levels of customer service over the phone and by email
Solid administration skills
Highly organised with excellent levels of attention to detail
Adaptable in a changing environment
Credit control experience would be an advantage
Strong IT skills
What’s in it for you?
A starting salary of up to £26,500
Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 10 min breaks)
23 days hol + bank hols (you can also buy and sell hols days)
Birthday day off (after one year service)
Training, development and progression
Annual performance and company related bonus
Associate days, socials
Associate equity program
Plenty of free parking
....Read more...
Key Tasks/Responsibilities:
Process customer orders using Dolle UK internal systems.
Communicate to customers delivery tracking information.
Respond and manage multiple inbound calls from customers.
Liaise with distribution and warehouse to ensure exceptional customer service standards.
Maintain an up-to-date knowledge of company products and services to effectively respond to client enquiries.
Escalate complex customer issues to Head of Customer Services for effective resolution.
Deliver high standards of Customer Service to all our customers, efficiently communicate by both telephone and email.
Collaborate with the Head of Customer Service to ensure proper implementation of customer service policies and procedures.
Represent DOLLE UK in a courteous and professional manner at all times, support to Denmark operations where applicable.
Training Outcome:Opportunities for future responsibities in the role to develop and supported in progression onto further levels of training.Employer Description:At Dolle UK we are a market leading loft ladder and staircase supplier as well as handrail banister supplier.Working Hours :Monday to Friday, 8.00am to 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience....Read more...
As a Customer Service Apprentice, you’ll work in the heart of the business, supporting customers and engineers to keep operations running smoothly. Your typical duties may include:
· Answering customer enquiries by phone and email, providing helpful and professional responses.
· Booking jobs, updating diaries, and coordinating locksmith visits.
· Inputting and maintaining accurate customer and booking data.
· Managing office administration tasks such as filing, document updates, and inventory tracking.
· Communicating with customers, engineers, and suppliers to ensure great service from start to finish.
You’ll be fully supported by experienced team members and receive on-the-job training to develop your skills and confidence.Training:Working towards a Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training. On the job and off the job training will be delivered in the workplace. Training Outcome:After successfully completing the Level 2 Customer Service Practitioner apprenticeship, you could progress into a permanent role such as Customer Service Advisor, Scheduler, or Office Administrator. With further training, you could move into senior administrative or customer service management roles within the business or wider industry.Employer Description:Gray’s Locksmiths are a long-established Nottingham-based
business, proudly serving customers since 1987. Specialists in
locksmithing, key cutting, and security solutions, they have built a
strong reputation for quality workmanship and outstanding
customer care. Their experienced team combines traditional skills
with modern technology to provide reliable and professional
services for both domestic and commercial customers across the
region.Working Hours :Monday to Friday, 8:30am – 5:00pm with a 30-minute lunch break.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Confidence,Building rapport,Knowledge of Word and Excel....Read more...
Develop an understanding of the business, its ‘brand promise', values and service culture and uphold this through the services provided
Understand and follow internal policies and procedures, including any complaints processes and digital media policies
Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
Understand and uphold appropriate legislation and regulatory requirements
Use systems, equipment and technology to meet the needs of the customers
Monitor customer service levels
Establish facts that enable the creation of a customer-focused experience and appropriate response
Build trust with a customer
Understand the products or services that are available from the organisation and keep up to date
Use appropriate communication methods, depending on the task and environment
Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business
Demonstrate patience and calmness
Understand the customer’s point of view
Use appropriate signposting or resolution to meet customer needs and manage expectations
Maintain informative communication during service recovery
Take ownership of keeping service knowledge and skills up to date
Consider personal goals and propose development opportunities
Act on and seek feedback to develop or maintain personal service skills and knowledge
Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently
Treat customers as individuals to provide a personalised customer service experience
Demonstrate personal pride in the job through appropriate dress and positive and confident language
Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer
Training:Delivery to be completed on-site and 6 hours per week off the job training either at Barnsley College or your place of work.
Student to complete an Intermediate Technical Certificate as a Customer Service Practitioner Level 2.
Functional skills if required.Training Outcome:Possible progression opportunities.Employer Description:We are an outstanding further education college. With a wide range of over 300 courses covering subjects from Animal Care, Business and Catering, to Forensics, Motorsport and Performing Arts, our campuses offer purpose-built accommodation for each subject to ensure that our students are learning in industry-standard facilities that reflect the environment you will work in after finishing your studies.
Many of our College facilities are working and operating as commercial businesses alongside everyday teaching. This means you will get the opportunity to not only learn in the right environment for your studies but gain real life work experience in your chosen career, giving you a better chance over other candidates when you come to apply for employment.Working Hours :37.5 Hours per week. Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Service & Installation Engineer – Generators & Load Banks
Are you a Service & Installation Engineer actively looking for a new role? Our client specialises in power generation and load bank systems, offering you the chance to work on advanced equipment in the field and on customer sites.
Responsibilities of this Service & Installation Engineer job based in Stamford:
Carrying out installation, commissioning, servicing and maintenance of load banks and generators across a variety of customer sites.
Working hands-on with both mechanical and electrical systems to ensure equipment is running safely and efficiently.
Diagnosing and troubleshooting technical issues, providing practical solutions to minimise downtime.
Completing installation documentation, service reports and following Standard Operating Procedures.
Supporting continuous improvement activities, feeding back insights from the field to help improve product reliability and performance.
Key requirements for this Service & Installation Engineer job in Stamford:
Demonstratable hands-on experience servicing, installing, or commissioning generators, load banks, or other electromechanical equipment.
Strong mechanical and electrical knowledge with proven practical skills.
Ability to interpret technical drawings, wiring diagrams, and service documentation.
Flexible to travel and work on customer sites when required.
To apply for this Service & Installation Engineer job in Stamford, please email NDrain@redlinegroup.Com
Or call Nick on 01582878828 / 07961158760....Read more...
An Opportunity Has Arisen for a Sales Executive with customer service experience to join a well-established dealership offering new and used cars, servicing, MOTs and finance options and known for its friendly, customer-focused service
As a Sales Executive, you will be responsible for guiding customers through every step of their car-buying journey from initial enquiry to handover.
This is a full-time role offering a basic salary of £25,000, uncapped OTE of £45,000 and benefits.
You Will Be Responsible For:
? Building and maintaining strong, long-term customer relationships.
? Identifying customer needs and offering suitable vehicle options.
? Presenting and demonstrating vehicles confidently and professionally.
? Managing the full sales process including test drives, negotiations, and closing deals.
? Keeping accurate records of all sales activity and customer communications.
? Staying up to date with new models, features, and industry trends.
? Working collaboratively with the wider sales team to achieve and exceed targets.
What We Are Looking For
? Previously worked as a Car Sales Executive, Sales Executive, Sales Advisor, Sales Consultant, Vehicle sales Executive or in a similar role.
? Proven experience in car sales or in a similar environment.
? Must have prior customer service experience
? Genuine enthusiasm for the motor industry and a passion for delivering outstanding customer service.
? Ability to work both independently and as part of a team.
? Full UK driving licence is essential.
What's on Offer
? Competitive basic salary with an uncapped commission structure.
? Ongoing manufacturer and in-house training to support career growth.
? Use of a company demonstrator vehicle.
? Supportive working environment with long-term career potential.
? Staff discounts and additional employee benefits.
This is a fantastic opportunity to join a respected automotive business and build a rewarding career in car sales.
....Read more...
Customer Service Administrator Salary: £12.27 per hour plus 25 days annual holiday entitlementHours - Full- Time Monday to Friday 8am to 5pmBased at Sheffield S9 1DTJob purpose:As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.Key responsibilities:
Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.Develop strong relationships with the wheelchair service team.Update computer records for reconditioned and new wheelchairs.Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.Contact service users to arrange visits by the engineer for repairs, collections and deliveries.Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.Ensure workloads are managed effectively and all daily tasks are completed.Maintain a professional customer service attitude when dealing with all service users and other agencies.Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.Agree to undertake all training offered that is necessary to maintain the skills required for this role.Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained.
Skills and Qualifications
Computer literateGood communication, verbal and writtenExperience of invoicing and accounts proceduresExperience of working within a service provider industryFlexible approach to working conditions and working environment changeSelf-motivated and enthusiastic worker
ConfidentialityDuring the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.OtherThis role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role. Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Premier Seeds are currently seeking a Customer Service Apprentice to deliver outstanding service and support to customers across a range of channels. The customer service apprentice will work closely with Sorina on a day-to-day basis to handle customer queries, process commercial orders, and ensure a smooth and positive experience for every customer. Customer communication will take place across:
Digital Channels (Social Media Messages on Instagram and Facebook)
Email
Potentially Telephone (not a service they offer today)
As well as supporting customers across our key sales platforms:
Amazon
Ebay
The role will involve providing accurate information, resolving issues efficiently, and maintaining a professional and friendly approach to help drive customer satisfaction and loyalty.
This job is on a permanent basis (Monday-Friday: 9am-5pm or 8am-4pm) with 6hrs per week allocated to completing the apprenticeship training.
Responsibilities
Respond promptly to customer enquiries via email, phone, and social media in line with business requirements.
Process commercial customer orders accurately and efficiently.
Provide product information and guidance to help customers make informed purchasing decisions.
Monitor Amazon and eBay messages to ensure timely and professional responses.
Assist with maintaining online reviews and ratings by replying to Trustpilot reviews.
Create a customer complaints log to identify recurring issues and provide feedback to improve processes and the customer experience.
In addition, this is a small business and from time to time during the busy season the customer service apprentice may be required to support the operational side of the business in printing orders, packaging or dispatch.Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience.
You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 2 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more. You will also complete Functional Skills training in English and maths, if you don't already hold equivalent qualifications.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:This is a brand new role and the company have ambitious plans for growth. There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.Employer Description:Premier Seeds Direct was started in 2007 borne out of the frustration with large seed growers, providing limited selections, poor quality and restrictive pricing. The business has developed a great range of products at fair prices and has grown from the kitchen table to a small unit employing 18 people outside Salisbury.
The business has recently undergone a buy out and Phil Redman has taken the lead in the business and is looking to convert the strong foundations into a key competitor in the seed market.
The business has a loyal customer base and a fantastic value proposition so this is an incredibly exciting time to be on board. As a family run business, they have maintained the friendly, family feel as they have grown. They are a small, supportive team who value new ideas.Working Hours :Monday-Friday: 9am-5pm or 8am-4pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
