Customer Service Manager
Location: Bournemouth
Salary: £50,000 per annum DOE
Hours: Monday Friday
FREE onsite parking
Our client is seeking a standout Customer Service Manager someone who brings fresh energy, genuine passion for customer care, and the ability to lead from the front. This is an exciting opportunity to shape and drive a high-performing team, delivering exceptional service. The ideal candidate will be a confident, collaborative leader with excellent analytical skills and a hands-on approach to improvement.
Duties:
- Manage day-to-day customer support activities for a global client base, ensuring consistent, high-quality service
- Design and implement medium- to long-term strategies aimed at improving service delivery and operational efficiency
- Enhance the customer journey from placement to fulfilment, ensuring a smooth and satisfactory experience
- Identify and adopt new technologies or digital tools that can streamline service operations and improve response times
- Analyse service workflows, data trends, and performance metrics to inform decisions and optimize customer interactions
- Guide and support new hires through onboarding processes, and provide continuous mentoring and coaching for team development
- Prepare and deliver regular reports aligned with organizational goals and performance expectations
- Continuously assess order processing functionssuch as tracking, fulfilment, and customer follow-upto identify inefficiencies and areas for improvement
- Develop and implement best practices for internal communication to improve team collaboration and service consistency
- Set clear performance benchmarks and lead the team in achieving service quality and productivity targets
- Monitor and evaluate customer feedback to address pain points and proactively enhance satisfaction
- Lead and support initiatives focused on improving process efficiency and overall service performance at the operational level
Skills:
- Previous experience as a Customer Service Manager (minimum 5 years)
- Excellent knowledge in ERP systems
- Strong communication and leadership skills
- Dealing with International customer service is desired but not essential
To apply, or for more information please contact Shannon on 07441919648 or send an updated cv to shannon@holtrecruitmentgroup.com....Read more...
We are seeking a Customer Service Administrator to join a leading Chemical Manufacturer based in West Yorkshire, on a fixed term contract for 12 – 14 months. This is an exciting opportunity for a Customer Service Administrator to become part of an established team, where the focus is on delivering an outstanding customer experience.
As the Customer Service Administrator , you will act as the first point of contact for customers, handling enquiries with professionalism and efficiency. You will support day to day administrative processes, ensuring orders are managed seamlessly and that every customer interaction exceeds expectations.
Key Responsibilities for Customer Service Administrator :
Manage customer orders from enquiry through to completion, ensuring smooth communication at every stage.
Handle queries, complaints, and order updates, following company protocols to maintain accuracy and compliance.
Process customer orders, apply costs correctly, and create all necessary documentation packs.
Provide clear information on stock availability, transport options, and pricing details.
Maintain accurate records, follow procedures, and ensure databases are up to date to minimise errors and protect revenue.
Produce invoices and where appropriate credit notes for customer orders and returns.
Set up of new customer accounts.
Experience Required Customer Service Administrator :
Experience in a Customer Service Administrator role within a fast-paced environment.
Strong communication skills, with confidence both over the phone and through email.
Solid knowledge of order processing, documentation, logistics, and order book management.
Excellent attention to detail and the ability to follow company procedures precisely when processing customer orders.
If you have the skills and experience to thrive as a Customer Service Administrator , we’d love to hear from you. Apply directly via the link below!....Read more...
We are excited to be recruiting for a Customer Service Assistant to join a leading chemical manufacturer based in West Yorkshire. This is a fantastic chance to be part of a supportive team where customer satisfaction and smooth operations are at the heart of everything they do.
As a Customer Service Assistant , you will be the first point of contact for customers, making sure enquiries are handled quickly, accurately, and professionally. You will play a key role in processing orders, keeping records up to date, and ensuring that every customer interaction is a positive one.
Roles and Responsibilities for Customer Service Assistant :
As a Customer Service Assistant , you will manage orders from enquiry to completion, keeping customers informed every step of the way.
Support colleagues across production, purchasing, logistics, and tanker drivers to ensure schedules run smoothly.
Handle customer queries, complaints, and updates, always following company processes.
Provide clear details on stock levels, delivery options, and pricing.
Maintain accurate records, produce invoices, and issue credit notes where needed.
Assist in setting up new customer accounts.
Experience Required from Customer Service Assistant :
Previous experience as a similar administration role.
Great communication skills, confident both on the phone and over email.
Solid understanding of order processing, documentation, and logistics.
Strong attention to detail and the ability to follow procedures precisely.
Joining as a Customer Service Assistant means becoming part of an established business where your contribution will be valued, and your role will directly impact customer satisfaction.
If you are ready to bring your skills and enthusiasm to this Customer Service Assistant opportunity, we would love to hear from you. Please click on the link below to apply directly.....Read more...
Joining a collaborative and customer-focused team, the Customer Service Executive will support the delivery of aftersales services across the defence client base. Reporting to the Customer Logistics Support Manager, youll play a key role in managing spares, repairs, services and field engineering deployments to ensure seamless customer support and satisfaction.
Key Responsibilities:
- Provide day-to-day customer support for contracts involving spares, repairs, and field service engineering.
- Coordinate with internal teams to ensure on-time delivery of hardware and documentation.
- Propose pricing and updates for in-service support, tailored to specific client requirements.
- Collaborate with the Integrated Logistics Services team on Obsolescence Management and maintain related plans.
- Maintain service level compliance and accurate quoting/communication records.
- Generate internal and external customer service reports.
- Work closely with CLS Sales Manager to improve service offerings and address customer needs.
Skills & Experience Required:
Essential:
- Prior experience in a customer service or support role.
- Strong interpersonal and customer-facing communication skills.
- Able to work independently, manage time, and solve problems effectively.
- Proficient in Microsoft Office applications.
Desirable:
- Experience with ERP systems.
- Understanding of import/export processes including dual-use or military goods.
- Familiarity with Jira and Confluence.
Personal Attributes:
- A positive, flexible, and proactive approach to challenges.
- Strong attention to detail and organisational skills.
- Excellent written and verbal communication.
- Values-driven: Teamwork, Integrity, Excellence, Courage.
Work-Life Balance & Benefits:
- 37.5-hour workweek with Friday lunchtime finishes
- Hybrid and flexible working options
- 28 days annual leave + Christmas shutdown
- Holiday purchasing scheme
- Pension matched up to 5%
- Income protection & life assurance policies
- Employee Assistance Programme mental health, remote GP, second opinion and physio
- EV salary sacrifice scheme & company share incentive plan
- High-street discount platform and regular wellbeing initiatives
- Free onsite parking, gym discounts & social activities
- Career development support and structured L&D opportunities
Security Clearance Requirements:
All applicants must be eligible for UK Security Clearance. Proof of UK residency for at least 5 years, along with right-to-work and employment history documentation, will be required upon successful offer.
Interested?
If you're a people-oriented problem solver with a passion for customer success and a background in service delivery, we want to hear from you.....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner Apprenticeship Standard.
They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Bespoke Hyundai certified training
Regular in dealer review and assessment visits
Functional skills if needed
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1Training Outcome:
Possible permanent position on the completion of the apprenticeship
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k
Employer Description:At Hyundai Birmingham West, our mission is to provide exceptional service that exceeds customer expectations, ensuring growth and security for all.
We are a family-owned dealership with a proud history of serving motorists across Shropshire, Herefordshire and the West Midlands for over 70 years. Established in 1953 by Mr. Derrick Grieveson under the name Worcester Carsales, our business has grown significantly while staying true to its customer-first values.Working Hours :Monday - Friday, 8.00am - 5.00pm with a 30-minute lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
An exciting opportunity has arisen for a Service Advisor to join an independent vehicle service and repair garage specialising in maintenance and diagnostics for premium cars while also servicing a range of other vehicles.
As a Service Advisor, you will be supporting the service department to ensure smooth daily operations and excellent customer experience.
This full-time role offers a salary range of £28,000 - £34,000 and benefits.
You will be responsible for
? Managing customer bookings via phone and online and updating the service diary.
? Liaising with workshop managers and technicians to coordinate jobs efficiently.
? Sourcing parts, calculating labour costs, and preparing accurate job pricing.
? Building and upselling customer work, including preparing vehicle reports.
? Supporting front-of-house operations to maintain seamless customer experience.
What we are looking for
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Parts Advisor or in a similar role.
? Ideally have 3 years of experience within a volume specialist or prestige automotive brand.
? Strong understanding of motor vehicles and the automotive trade.
? Skilled in customer engagement and handling enquiries professionally.
Shift:
? Monday - Friday: 8am to 5.30pm
? 1 in every 3 Saturdays: 8.00am to 1.00pm.
? 1 hour lunch break
What's on offer
? Competitive salary.
? 22 days Paid holidays and bank holidays.
? Company pension scheme.
? Employee discounts
? Free on-site parking.
This is a fantastic opportunity to progress your career in a supportive and fast-paced automotive environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy ....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Up to £36,000 per annum
- 8am - 5pm Monday - Friday
- Permanent Role
I am currently working with a highly efficient and well equipped Accident Repair Centre who are now looking for an experienced Bodyshop Advisor to join their busy site in the Hook area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact with Piam Pishgoo on 01202 55291 / piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36K Bodyshop Hook
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
CUSTOMER SERVICE ADMINISTRATOR
MACCLESFIELD – OFFICE BASED
UP TO £34,000 + GREAT CULTURE + GROWTH
THE OPPORTUNITY:
Get Recruited are working with an empowering business with cutting-edge technology solutions that drive success and growth who are looking for a Customer Service Administrator to provide exceptional support across the order process, from managing customer enquiries and processing sales orders to coordinating deliveries and liaising with suppliers.
In this varied role, you’ll ensure every order is handled accurately and efficiently, build strong relationships with customers and service providers, and play a key part in keeping operations running smoothly.
This is a fantastic opportunity for someone with experience in Customer Service Administration, Sales Administration, Sales Support, or Supply Chain Coordination who is looking to join a collaborative and supportive team
THE ROLE:
Process customer orders daily, ensuring accuracy and attention to detail.
Handle all customer-related documentation including order confirmations, invoices, deliveries, and returns.
Coordinate shipments, transportation, and distribution to ensure on-time and cost-effective deliveries.
Track orders and proactively resolve any delivery or transport-related issues.
Build and maintain strong relationships with customers, suppliers, and service providers.
Maintain and update the company database to ensure records are accurate and current.
THE PERSON:
Previous experience in a Customer Service, Sales Administration, Supply Chain, or similar role.
Manufacturing industry experience is an advantage.
Strong Microsoft Office skills and ideally experience using SAP.
Able to work in a fast-paced environment and manage multiple priorities.
Excellent communication skills with a strong customer focus.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship stanard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1 Level 2 Customer Service Practitioner apprenticeship standard, Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Bespoke Hyundai certified training
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:
Possible permanent position for the right candidate on the completion of the apprenticeship
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k
Employer Description:Drive operates 29 franchise outlets for Vauxhall, MG, Leapmotor, Hyundai, Citroën and Peugeot in the North East, South West, East Midlands, Yorkshire and the Humber, Hampshire and Suffolk areas, giving both a national presence to the group whilst supporting a local community spirit..Working Hours :Monday - Friday, 8.00am - 5.00pm with a 30 min lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Customer Service Lead Salary 30k dependent on experience Acton, west London W3 – full time office basedHours: 9am-5pm dailyYou must be eligible to work in the UKCompany Overview:Esska Shoes is a dynamic and growing footwear company committed to delivering high-quality, stylish, and comfortable shoes. We are looking for a dedicated and experienced Customer service Lead to join our team and contribute to our continued success.Role Overview:Esska Shoes is seeking a dedicated and experienced Customer Service Lead to join our team. As the first point of contact for our valued customers, you will manage communications via email, telephone, and Instagram, ensuring exceptional service across all channels. In addition to your digital responsibilities, you will also serve customers in our Esska shop, providing a seamless in-person experience. Proficiency in using Gorgias or a similar inbound message tool is essential for this role.Key Responsibilities but not limited to:- This is an overview of the role and other task will be required. The role reports to the Managing Director and Operations Manager
Act as the initial point of contact for all customer communications, including email, telephone calls, and Instagram messages.Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.Utilize Gorgias or similar inbound message tools to manage and track customer interactions efficiently.Assist in the Esska shop as needed, offering product knowledge, helping customers find their perfect fit, and processing transactions.Maintain a positive and professional attitude, ensuring each customer feels valued and heard.Collaborate with other team members to continuously improve customer service processes and strategies.Stay updated on Esska’s product offerings, promotions, and policies to provide accurate information to customers.Handle customer complaints with empathy and escalate issues to higher management when necessary.
Qualifications/skills:
Proven experience in a customer service role, preferably within the retail or fashion industry.Familiarity with Gorgias or similar inbound message tools is mandatory.Excellent verbal and written communication skills.Strong problem-solving abilities and a customer-centric mindset.Ability to multitask and manage time effectively in a fast-paced environment.Friendly, approachable, and professional demeanour.Strong IT skills.Additional qualifications in customer service or related fields are a plus.
Personal Attributes:
Detail-oriented with a focus on accuracy and efficiency.Strong communication and interpersonal skills.Proactive and self-motivated with a hands-on approach.Ability to work collaboratively with cross-functional teams.Commitment to continuous improvement and operational excellence.
What We Offer:
Competitive salary.Opportunity to work with a passionate and dedicated team.A dynamic work environment.
If you are a results-driven operations professional with a passion for excellence and a desire to make a significant impact, we would love to hear from you. Please submit your resume and cover letter by return. You must be eligible to work in the UK INDLS ....Read more...
The Customer Service Representative is responsible for processing customer orders, handling, shipment scheduling, performing necessary functions to meet customer requirements on a timely basis and maintaining updated information for customers.
Responsibilities
Invoice Intercompany Customer
Process Intercompany Credit and Debit
Coordinate orders and shipments between Manufacturing and customers.
Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
Perform administrative functions supporting customer service functions and sales order entries.
Provide monthly status of open orders and follow up with customers and Production.
Maintain record of asset delivery progress and invoicing.
Interact with Production, Buyer and Planner for follow-up of customer orders.
Resolve licensing issues received from customers and record in support database.
Maintain and improve the integrity of the data in the SAP database.
Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable. ....Read more...
The Customer Service Representative is responsible for processing customer orders, handling, shipment scheduling, performing necessary functions to meet customer requirements on a timely basis and maintaining updated information for customers.
Responsibilities
Invoice Intercompany Customer
Process Intercompany Credit and Debit
Coordinate orders and shipments between Manufacturing and customers.
Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
Perform administrative functions supporting customer service functions and sales order entries.
Provide monthly status of open orders and follow up with customers and Production.
Maintain record of asset delivery progress and invoicing.
Interact with Production, Buyer and Planner for follow-up of customer orders.
Resolve licensing issues received from customers and record in support database.
Maintain and improve the integrity of the data in the SAP database.
Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable. ....Read more...
An exciting opportunity has arisen for a Service Advisor to join an independent vehicle service and repair garage specialising in maintenance and diagnostics for premium cars while also servicing a range of other vehicles.
As a Service Advisor, you will be supporting the service department to ensure smooth daily operations and excellent customer experience.
This full-time role offers a salary range of £28,000 - £34,000 and benefits.
You will be responsible for
* Managing customer bookings via phone and online and updating the service diary.
* Liaising with workshop managers and technicians to coordinate jobs efficiently.
* Sourcing parts, calculating labour costs, and preparing accurate job pricing.
* Building and upselling customer work, including preparing vehicle reports.
* Supporting front-of-house operations to maintain seamless customer experience.
What we are looking for
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Parts Advisor or in a similar role.
* Ideally have 3 years of experience within a volume specialist or prestige automotive brand.
* Strong understanding of motor vehicles and the automotive trade.
* Skilled in customer engagement and handling enquiries professionally.
Shift:
* Monday - Friday: 8am to 5.30pm
* 1 in every 3 Saturdays: 8.00am to 1.00pm.
* 1 hour lunch break
What's on offer
* Competitive salary.
* 22 days Paid holidays and bank holidays.
* Company pension scheme.
* Employee discounts
* Free on-site parking.
This is a fantastic opportunity to progress your career in a supportive and fast-paced automotive environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
We’re looking for an organised, friendly, and proactive Customer Service Executive with a knack for great service, logistics, and everything that keeps an office running smoothly.
This is a great opportunity to join a small, established, close knit business with a strong reputation for reliability and service. With two long standing team members retiring, the business is entering a new chapter, and you’ll play a key role in helping things run smoothly.
You’ll be the heart of the office, supporting customers, scheduling deliveries and keeping day-to-day administration on track. It’s a seasonal role, with winter being busier and requiring a focused approach.
Key responsibilities for the Customer Service Executive:
Order Management & Scheduling
Taking and processing customer orders accurately
Processing delivery notes
Managing deliveries due to last minute/unexpected changes & coordinating with drivers
Maintain Regular Top Up schedule
Customer Service
Providing a friendly and efficient customer experience
Answering calls and handling customer queries
Taking card payments and processing them securely
Maintaining customer records
Supporting Bookkeeper with credit control
General Office Support
Managing office supplies
Supporting the wider team with general administrative tasks
Skills, attributes and experience required for the Customer Service Executive
Has previous administrative and customer service experience
Is confident using Microsoft Office (especially Outlook and Excel)
Has strong attention to detail and methodical approach
Calm under pressure, especially during busier periods
A friendly, team-focused attitude and professional phone manner
What’s in it for you?
Hours: Monday to Friday, 8.30am-4.30pm with 30 minutes lunch (with some flex for right candidate)
Salary: £29,000 – £32,000 depending on experience
Benefits: 25 days holiday plus bank holidays
Pension
Additional Information
The role is currently based in Middle Barton (OX7), with an imminent move to the Banbury/Brackley
The closing date for applications is Monday 8 September 2025
Interviews are expected to take place on Wednesday 17 September 2025
Recruitment Process
This role is being advertised via Employ Direct, a service provided by Cameo Consultancy. As this is an advertising-only service, we are not involved in the selection process.
All suitable applications will be forwarded directly to the employer, who will contact shortlisted candidates to arrange interviews.
....Read more...
JOB DESCRIPTION
Key Resin Company, a high-performance flooring manufacturer, is seeking a customer service associate / order analyst. Key Resin is different than other manufacturers in that we are a small employer with great benefits including pension and work / life balance. This is a wonderful opportunity to join a stable, growing company where you'll know everyone's name. We offer a full range of benefits including health insurance, dental, vision, company paid life and disability, generous paid time off, 401(k) match, and pension. The customer service / order analyst responsibilities include: Providing excellent customer service to external and internal customers Answering phones and emails, researching issues, responding to customers in a professional and timely manner Enter, research, maintain and track customer orders Placing drop ship purchase orders Sending samples to customers Qualifications 2+ years applicable customer service experience Accounting and experience in manufacturing / construction industry a plus SAP experience a plus Skill Set Customer service oriented Attentive to detail and organized Ability to calculate and work with ratios, fractions, and multiplication Self-directed and good problem-solving abilities Solid written and oral communication skills Ability and desire to learn our product and industry Apply for this ad Online!....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
A position has become available within the Sales and Customer Service Team for a Sales Office Apprentice to provide sales and office administration support within the Team.
Role Responsibilities:
Offer excellent customer service to both internal and external customers
Be the first point of contact answering incoming calls and e-Mails and actioning appropriately
Process all UK and Export orders on a bespoke CRM system, checking all details of customers orders, prices and discounts
Acknowledge delivery dates with customers
Provide customer quotations in a timely and professional manner
Raise proforma invoices as required for distributors and retail customers
Provide general administrative support across the Sales and Customer Service Department
Assist with holiday and sickness cover for colleagues within the Sales and Customer Service Team
Work as a team player within the Sales and Customer Service Team
Please note that this role description is not designed to be a comprehensive list of duties. It is an outline and guide to the main responsibilities of the role and as such you may be asked to undertake additional or varied tasks to meet the needs of the business.Training:
The learner will be studying the Business Administration Level 3 Apprenticeship Standard qualification
Training Outcome:
It is likely that a permanent role will be available within the Sales and Customer Team following successful completion of the apprenticeship
Employer Description:Plinth Medical is a well established and successful UK manufacturer of medical couches and is a leader in its field, exporting its products worldwide.Working Hours :Monday- Friday (8:30am- 5pm)Skills: Communication skills,IT skills,Organisation skills,Attention to detail,Logical,Initiative....Read more...
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
The Programme lasts for 12-14 months, and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner
All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry
This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network
Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles
Employer Description:Porsche Centre York features a showroom and forecourt filled with the latest Porsche product, as well as Approved Pre-Owned sports cars and a full service workshop, giving customers in the North of England even more choice when it comes to purchasing and owning the car of their dreams.
A new addition to the impressive JCT600 portfolio, you can find Porsche Centre York at York Business Park, itself within easy reach of the A59, A64, and A1.Working Hours :Monday - Friday, starting at 8.30am and ending at 5.30pm. Nevertheless, the specific working hours may vary depending on the requirements of individual dealers.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience....Read more...
We are looking for an enthusiastic person looking to make Customer Service their career pathway of choice.
This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will be resolving a wide range of customer services issues either on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.
You’ll also be required to manage a range of credit requests, so you’ll need a high degree of accuracy. And your proactive and collaborative nature will ensure you can take on and resolve and other administration requirements that arise.
You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment. Your attention to detail and organisation will be excellent, backed up with strong IT and finance skills.
Success in this role will utilise all your influence and impact with colleagues right across the depot, to ensure a shared commitment to the highest standards of customer service.Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Training Outcome:
This role is an excellent opportunity to train and build a career as a Customer Service Advisor
Employer Description:Our journey began back in 1929. Since then, we have continued to build a strong and resilient business with a great future. It is why we believe we are the best foodservice provider in the country.
PLEASE APPLY HERE. advert will close on the 05/09/2025.Working Hours :Due to the nature of the business, we operate over 5 days, flexibility is a key requirement, as you will be required to work up until 5:00pm, including swapping a weekday to an occasional Saturday work until 2:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include the following:
Dealing with customers both face to face and by telephone
To process and solve customer service complaints
Look to promote continuous improvement in customer service
Training:Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course. The apprentice may also be required to attend college for a couple of days every few months at the DAF Academy in Nottingham.
An apprentice’s training includes:
Industry recognised standard qualification
Level 1/2 Functional Skills in maths and English (if required)
Level 3 Customer Service Specialist Apprenticeship Standard
End-Point Assessment (EPA)
Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:From 7.5 to 44 tonnes, DAF is the market leader across all sectors in the UK - setting the industry standard for performance and productivity. DAF's commitment to operators is backed by our network - 139 dealers covering the country, providing a consistently high standard of advice, service and expertise to keep your DAF trucks up and earning.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
Warehouse Administrator and Customer Service Agent
Location: Paddock Wood
Contract Type: Permanent
Salary: £28,080pa
Hours of Work: Monday to Friday 8am - 5pm
- Join a fast-paced and supportive environment focused on delivering excellent service
- Play a key role in enhancing the customer journey for a leading eCommerce fulfilment provider
- Develop your skills in customer service, problem-solving, and warehouse operations
- Benefit from a competitive hourly rate and permanent contract
Our client, a leading provider of premium eCommerce fulfilment solutions, is seeking a proactive and customer-focused Warehouse Administrator and Customer Service Agent to join their team in Paddock Wood. This is an excellent opportunity for a candidate with a strong work ethic and attention to detail to make a positive impact on the customer experience.
Position Overview
As a Warehouse Administrator and Customer Service Agent, you will serve as the first point of contact for customers, handling inquiries via email, phone, and chat. Your role will be crucial in ensuring customer satisfaction by providing accurate information, resolving concerns efficiently, and collaborating with internal teams to implement corrective actions when necessary.
Responsibilities
- Act as the primary point of contact for customers, addressing inquiries through various channels
- Provide accurate and timely information on orders, shipping, and product availability
- Work closely with internal teams to escalate and resolve customer concerns promptly
- Record and track customer interactions for accurate reporting and analysis
- Conduct stock investigations and warehouse error checks, implementing corrective measures as needed
Candidate Profile
- Proactive, can-do attitude with a strong customer-first mindset
- Proficient in Microsoft Word and Excel
- Excellent attention to detail and accuracy
- Strong communication skills, both written and verbal
- Solid work ethic, reliability, and a focus on quality
- Previous warehouse or fulfilment experience and familiarity with warehouse management systems (preferred but not essential)
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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A leading provider of industrial equipment is looking for an Aftersales Consultant to consult existing customers on equipment services offers.
Requirements
Sales experience, preferably in capital equipment or the manufacturing industry.
The ideal candidate will have Engineering Equipment after sales experience.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.
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