Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced Customer Service Executive to work in their busy office based in Chester. For the successful Customer Service Executive our client is offering:
£24,000 per annum Days role, Monday - Friday 9 am-5:30 pm, 37.5 hours per week Permanent position22 days holiday rising 1 day per year (up to 25)Company Pension SchemeBenefits packageOpportunities of hybrid working after 6-month probation
The Role of the Customer Service Executive :
Responsible for handling customer service enquires after holidays are booked Responding to inbound calls and emailsEscalating queries to specialist teams where necessary Providing resolutions and additional information to customers as and when required Administer amendments to bookings and extras at the customer's request
What our client is looking for in a Customer Service Executive :
Previous experience working in a customer service role - ESSENTIALTravel Industry or Holiday Industry Experience - ESSENTIALExcellent communication skills Computer Literate Customer Care and complaint management experience - ESSENTIAL
Key skills or similar Job titles: Customer Service Executive, Customer Service Advisor, Complaint Handler, Complaint Resolution Officer, Resolution Officer Commutable from: Chester, Wrexham, Runcorn, Warrington, Llay, Buckley, Flint, Deeside For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd who are operating as a recruitment agency, agent, agencies, employment agency or employment business.....Read more...
Role: Customer Service Advisor (German Speaker)
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a Customer Service Advisor (German speaking) to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required, but you must be German-speaking.
Benefits
- Monthly Commission
- Performance-based bonus up to £1,000 paid quarterly
- Work-life balance: Hybrid setup of 3 days in the office and Mondays + Fridays work remotely from home.
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development Full training provided.
Whats the role?
As a Customer Service Advisor, your responsibilities will be:
- Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved).
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- German native speaker.
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this German-speaking Customer Service Advisor role in Bournemouth.
Job ID Number: 77688
Division: Commercial Division
Job Role: Customer Service Advisor (German speaker)
Location: Bournemouth....Read more...
Role: Customer Service Advisor (Spanish speaker)
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a Customer Service Advisor (Spanish speaker) to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required, but you must be a Spanish speaker.
Benefits
- Monthly Commission.
- Performance-based bonus up to £1,000 paid quarterly.
- Work-life balance: Hybrid setup of 3 days in the office and Mondays + Fridays work remotely from home.
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development Full training provided.
Whats the role?
As a Customer Service Advisor, your responsibilities will be:
- Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved.)
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- Spanish native speaker.
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this Spanish-speaking Customer Service Advisor role in Bournemouth.
Job ID Number: 77755
Division: Commercial Division
Job Role: Customer Service Advisor (Spanish speaker)
Location: Bournemouth....Read more...
Role: Customer Service Advisor (French speaker)
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a Customer Service Advisor (French speaker) to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required, but you must be a French speaker.
Benefits
- Monthly Commission
- Performance-based bonus up to £1,000 paid quarterly.
- Work-life balance: Hybrid setup of 3 days in the office and Mondays + Fridays work remotely from home.
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development Full training provided.
Whats the role?
As a Customer Service Advisor, your responsibilities will be:
- Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved.)
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- French native speaker.
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this French-speaking Customer Service Advisor role in Bournemouth.
Job ID Number: 77788
Division: Commercial Division
Job Role: Customer Service Advisor (French speaker)
Location: Bournemouth....Read more...
Role: Customer Service Advisor (Swedish speaker)
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a Customer Service Advisor (Swedish speaker) to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required, but you must be a Swedish speaker.
Benefits
- Monthly Commission
- Performance-based bonus up to £1,000 paid quarterly.
- Work-life balance: Hybrid setup of 2 days in the office Mondays + Fridays work remotely from home.
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development Full training provided.
Whats the role?
As a Swedish speaking Customer Service Advisor, your responsibilities will be:
- Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved.)
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- Swedish native speaker.
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this Sweidsh-speaking Customer Service Advisor role in Bournemouth.
Job ID Number: 77920
Division: Commercial Division
Job Role: Customer Service Advisor (Swedish speaker)
Location: Bournemouth....Read more...
Role: Customer Service Advisor (Italian speaker)
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a Customer Service Advisor (Italian speaker) to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required, but you must be an Italian speaker.
Benefits
- Monthly Commission
- Performance-based bonus up to £1,000 paid quarterly.
- Work-life balance: Hybrid setup of 3 days in the office and Mondays + Fridays work remotely from home.
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development Full training provided.
Whats the role?
As a Customer Service Advisor, your responsibilities will be:
- Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved.)
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- Italian native speaker.
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this Italian-speaking Customer Service Advisor role in Bournemouth.
Job ID Number: 77887
Division: Commercial Division
Job Role: Customer Service Advisor (Italian speaker)
Location: Bournemouth....Read more...
Role: Customer Service Advisor (Dutch speaker)
Location: Bournemouth
Salary: £26,000 + OTE + Performance bonus
Holt Recruitment is working with a global technology marketing and sales agency in Bournemouth. They are looking for a Customer Service Advisor (Dutch speaker) to join the company on a full-time, permanent basis. This is an exciting opportunity for someone who is looking to develop their career and skills, as no experience is required, but you must be a Dutch speaker.
Benefits
- Monthly Commission
- Performance-based bonus up to £1,000 paid quarterly.
- Work-life balance: Hybrid setup of 3 days in the office and Mondays + Fridays work remotely from home.
- 28 days paid annual leave with the opportunity to earn up to 4 extra days off per year!
- Learning & Development Full training provided.
Whats the role?
As a Customer Service Advisor, your responsibilities will be:
Receiving and processing leads that have been sent in and then qualify to a certain criterion, ready for an enterprise salesperson to get involved. (No cold leads are involved.)
- Track and document all lead generation activities and results.
- Delivering excellent customer service to inbound and external teams and customers.
- Using Microsoft 365.
- Maintain and update the CRM database with accurate customer and pipeline information.
What do you need as a Customer Service Advisor?
- Dutch native speaker.
- Proficient with Microsoft and IT.
- Desire to develop your skills and career.
- To be ambitious and driven.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this Dutch-speaking Customer Service Advisor role in Bournemouth.
Job ID Number: 77821
Division: Commercial Division
Job Role: Customer Service Advisor (Dutch speaker)
Location: Bournemouth
....Read more...
We are looking for someone with Customer Service/Contact Centre experience to sit within the Contact Centre service, this service takes all front line calls across around 15 different services, so the candidate needs to be experienced in lots of telephone work, have good/excellent ICT knowledge as there is a lot of back of systems, ability to deal with difficult customers, ability to work to timescales and under pressure at times.
Responsibilities
Deal courteously and responsively with enquires or requests from service users for assistance on any question that may raise, and aim to resolve the maximum number of enquires at the first point of contact.
Respond to customer correspondence.
Process contacts recording information.
Answer incoming calls promptly and make the required connection.
Liaise with colleagues in other teams and departments to resolve customer contacts.
Where necessary liaise with service providers to fulfil a customer contact.
Maintain and enhance the commitment to customer care and quality of service standards.
Seek out answers to enquiries which have not been asked before or are of an unusual /infrequent nature.
Resolve complex service coordination issues with back office teams, service providers and partner organisations.
Assist with the implementation of new services or the development of existing ones in the Contact Centre, testing scripts and CRM processes and then piloting the resultant new enquiries and service requests, under the leadership of the Contact Centre Projects, Strategy and Performance Officer.
Duties:
Undertake the administrative and banking functions of the contact centre, including filing, scanning and photocopying.
Processing payments, including cheques and credit/debit cards, complying with the appropriate procedures.
Effective use of the relevant Contact Centre CRM systems.
Retrieval and provision of accurate data concerning services in response to customer requests.
Provide information and advice to customers based on information not available on the CRM system.
Undertake fulfilment activities to ensure services are effectively delivered post customer contact.
Effectively respond to customer correspondence in accordance with service standards responding to written customer enquiries.
Effectively control and manage calls and visits to the contact centre.
Investigate customer complaints and queries
Knowledge
Knowledge of how local Authorities operate and the services provided.
Experience of working in a customer-centred environment dealing with customer enquires.
Sound Experience of the CRM system and other ICT systems such as MS Office and Databases/ keyboard skills.
Well developed customer service and communication skills (e.g. listening and questioning)
Demonstrable organizational skills and the ability to organise and prioritise work.
Ability to take ownership of work and fulfill agreed commitments.
Ability to think about alternative ways of doing things.
Knowledge and understanding of supporting legislation and current best practice.
Abilities
Ability to speak with confidence and accuracy.
Ability to choose the right kind of vocabulary for the situation in hand.
Ability to listen to customers and understand their needs.
Ability to tailor your approach to each conversation appropriate to the customer.
Required
3 GCSE’s (including English) (or) Relevant Vocational qualification and a level of competency equivalent to NVQ level II in Customer Care.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5 pm (Mon-Fri)
....Read more...
PETA is proud to be recruiting for this exciting opportunity, where you'll work closely with the sales team to support customer relationships, generate quick-turnaround quotations, and contribute to a growing customer base.
The Service Sales Administrator will be responsible for the following duties:
Logging Service Calls: Accurately record and manage service calls for microwave oven repairs, ensuring that all information is logged correctly in the system
Raising Invoices & Quotes: Create and send quotes and invoices using Sage for completed service calls, ensuring all details are correct and in line with company procedures
Filing Service Calls: Maintain an organised filing system for all service call records, ensuring easy access for future reference
Answering Telephone Calls: Answer incoming calls from customers, assist with enquiries, schedule service calls, and provide information on the status of ongoing repairs
Using Online Portal: Use customers' online portals to send invoices, submit quotes, and track service call progress efficiently
Customer Service: Provide excellent customer service by addressing customer concerns, ensuring a smooth process from service call initiation to invoice completion
Raising order acknowledgements and invoices for finished goods.
Answering general telephone enquiries
Processing orders and other administrative tasks
Training:Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.Training Outcome:There is the potential for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship. Many employees have joined via this method in the past. Employer Description:Regale is a Microwave Oven Wholesaler. We pride ourselves on delivering high-quality service and maintaining excellent customer relationships. We are currently seeking a highly organized and detail-oriented Service and administration officer to join our team.Working Hours :Monday to Thursday 9am-5pm with an hour for lunch.
Friday 9am-4:30pm with a 30 min lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Salary up to £36,000 per annum
- Monday - Friday 8am - 5pm
- Permanent role
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Billingford area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within the role in an accident repair centre.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact by calling Piam Pishgoo on 01202 55291 or piam@holtautomotive.co.uk or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36,000 Bodyshop Billingford
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Customer Service Advisor
We are seeking a motivated and dynamic individual to join our team as a Customer Service Advisor / Front Office Support & Logistics Coordinator / Administrator. Reporting directly to the Branch Manager, this role is a key support position within the front office team. You will be responsible for handling a range of tasks, ensuring strong customer service delivery, and managing our van fleet and logistics operations.
Ideal Location – Bristol, Bath, Weston Super Mare, Berkeley, Wells, Filton, Portishead, Shepton Mallet, Axbridge, Bradley Stoke, Gloucester
Salary: Up to £29K DOE + pension, 25 days Annual Leave Plus BH (32 days total) employee assistance program, Life Assurance, free onsite parking, kitchen facilities
Key Responsibilities:
Handle customer telephone and email inquiries, processing sales orders.
Oversee the smooth transition of orders from customer to warehouse for packing and fulfilment.
Assist customers with product returns, invoice queries, and future product requirements.
Coordinate trade customer collections and retail sales.
Work closely with the field sales team on quotations, pricing, and order fulfilment.
Excellent customer service and communication skills (telephone and email).
Proficient in MS Office (Word, Excel, Outlook) and ERP software.
Experience in handling sales orders, returns processing, and credit approvals.
A proactive attitude towards continuous improvement, health and safety, and professional development.
Ability to effectively manage multiple tasks and work both independently and in a team environment.
Apply in Confidence:
To apply for the position of Customer Service Advisor role please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832.
Job Ref: 4247RC Customer Service Advisor....Read more...
Customer Service Advisor
We are seeking a motivated and dynamic individual to join our team as a Customer Service Advisor / Front Office Support & Logistics Coordinator / Administrator. Reporting directly to the Branch Manager, this role is a key support position within the front office team. You will be responsible for handling a range of tasks, ensuring strong customer service delivery, and managing our van fleet and logistics operations.
Ideal Location – Bristol, Bath, Weston Super Mare, Berkeley, Wells, Filton, Portishead, Shepton Mallet, Axbridge, Bradley Stoke, Gloucester
Salary: Up to £29K DOE + pension, 25 days Annual Leave Plus BH (32 days total) employee assistance program, Life Assurance, free onsite parking, kitchen facilities
Key Responsibilities:
Handle customer telephone and email inquiries, processing sales orders.
Oversee the smooth transition of orders from customer to warehouse for packing and fulfilment.
Assist customers with product returns, invoice queries, and future product requirements.
Coordinate trade customer collections and retail sales.
Work closely with the field sales team on quotations, pricing, and order fulfilment.
Excellent customer service and communication skills (telephone and email).
Proficient in MS Office (Word, Excel, Outlook) and ERP software.
Experience in handling sales orders, returns processing, and credit approvals.
A proactive attitude towards continuous improvement, health and safety, and professional development.
Ability to effectively manage multiple tasks and work both independently and in a team environment.
Apply in Confidence:
To apply for the position of Customer Service Advisor role please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832.
Job Ref: 4247RC Customer Service Advisor....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Gathering insights into customer satisfaction by completing telephone surveys across a range of service areas and accurately recording feedback.
Carry out quality assurance of casework for complaints and other functions within the Customer Service Directorate against established quality checklists to maintain high standards and identify any service improvement.
Provide effective and efficient administrative support to the Customer Feedback Team and, if necessary, other service areas within the Customer Service Directorate.
Support the Customer Feedback Team with Stage 2 complaint coordination by providing additional administrative support and documenting learning outcomes.
Map business processes in response to insights from complaints and implement improvement recommendations.
Training:You'll undertake the Customer Service Specialist Level 3 apprenticeship with Chelmsford College.Training Outcome:Apprentices at CHP are encouraged to apply for future positions when their contract ends.Employer Description:We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.Working Hours :Monday to Friday, either 8am to 4pm, or 9am to 5pm. No evening or weekend work.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Bodyshop Advisor / Customer Service Advisor:
- Up to £36,000
- 23 Days Holiday + Bank Holidays
- Permanent Role
- Mon to Fri 8am - 5:30pm
I am currently working with a highly efficient and well equipped Bodyshop who are now looking for an experienced Bodyshop Advisor to join their busy site in Leatherhead area.
Key Responsibilities as a Bodyshop Advisor / Customer Service Advisor:
- You will be responsible for the meet and greet of customers, bookings, courtesy car diary control, and customer updates.
- Liaising with third party companies such as insurance and car hire companies.
- As the first point of contact for customers the role requires a motivated and enthusiastic individual with excellent communication skills.
As a Bodyshop Advisor / Customer Service Advisor you will:
- Must have worked / or currently working within a similar role within an accident repair centre or within the Motor Trade.
- These tasks require excellent organisational skills with an attention to detail and a quality focus.
- You must have similar experience as an administrator or customer service advisor within the motor trade ideally within an accident repair centre
If you are interested in finding out more get in contact with Piam Pishgoo on piam@holtautomotive.co.uk / 01202 55291 or send us your CV by Clicking Apply Now!
Bodyshop Administrator up to £36K Bodyshop Leatherhead
Bodyshop Administrator / Bodyshop Advisor / Bodyshop Customer Service Advisor / Bodyshop CSA....Read more...
Service Advisor Main Dealership Cambridge
Salary: £26,000 £30,000 per annum
Location: Cambridge
We are working with a respected main dealership in Cambridge who are looking to recruit a Service Advisor to join their busy service department.
Key Responsibilities:
- Booking in customer vehicles for service and repair
- Liaising with customers face-to-face and over the phone
- Providing updates and explanations of work required
- Producing accurate invoices and taking payments
- Working closely with workshop staff to ensure smooth workflow
Requirements:
- Experience as a Service Advisor within a main dealership environment
- Excellent customer service and communication skills
- Strong attention to detail and ability to multitask
- Kerridge or similar DMS experience is an advantage
Benefits:
- Salary: £26,000 £30,000 per annum
- Bonus opportunities
- Manufacturer training and career progression
- Professional and supportive working environment
If youre an experienced Service Advisor looking to join a reputable main dealer in Cambridge, wed love to hear from you. Apply now with your CV.
Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor Trade, Engineering, OEM and related industries.
We are recruiting across the UK for Service Advisor, Senior Service Advisor, Service Receptionist, Aftersales Advisor, Customer Service Advisor, Service Team Leader, Service Manager, Service Administrator, Service Controller, Workshop Controller, Service Consultant, and other related Aftersales and Service Department roles.
Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification (Customer Service Practitioner Level 2)
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Daventry.
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry
This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Further details will be made available at a later date
Training Outcome:There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.Employer Description:Our dealership is located not far from the centre of town in a prime location on Coopies Lane, and is easily accessible from Stannington, Bedlington, Choppington and anywhere near Morpeth. We also possess high quality facilities which employ all the latest technology to allow our experienced technicians to provide you with Ford servicing plans, Fleet services and MOT Testing. So whether you want to buy a Ford, or whether you have one that is in need of maintenance, we are able to provide for you expertly.
At Vertu we are committed to ensuring that all our customers leave happy and therefore our staff are kept well trained and highly knowledgeable. This, in addition to the relaxed and friendly atmosphere we maintain adds up to give you the best experience possible to help you make the right decision.Working Hours :Monday - Friday: 8.30am - 5.30pm.
However, each of our dealers will have different requirements (TBC).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn.
Teamwork.
Strong communication.
Customer service.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.
Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims. Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
Recruit4staff is proud to represent their client, a leading Lawn Care Company, in their search for a Customer Service Manager to work at their Head Office in St Asaph, Denbighshire.For the successful Customer Service Manager, our client is offering:
Starting salary of £32,500 - £33,500 per annum (DOE)Monday to Friday, Full-time – 37.5 hours per weekPermanent position22 days annual leave (rising to 26 with length of service) plus bank holidaysMedical cash plan including online GP, physio, counselling, and moreEmployee discount scheme for major retail and leisure brandsCycle to work schemeOccupational sick pay, maternity and paternity pay schemesChristmas shutdown period
The Role – Customer Service Manager:
Lead the Customer Support Centre, ensuring all service KPIs and quality standards are metManage the day-to-day operations and team performance, creating a positive and productive environmentWork closely with the Sales Director to enhance the overall customer journeyAnalyse performance reports to identify improvement opportunities and take actionCoach, mentor, and develop Team Leaders and AdvisorsOversee complaint resolution and ensure customer satisfaction is achievedCreate and manage staff rotas to ensure efficient coverage of all contact channelsDrive quality, efficiency, and customer service excellence across the team
What our client is looking for in a Customer Service Manager:
Proven experience delivering high-quality customer service – ESSENTIALExperience in contact centre management or a similar environment – ESSENTIALDemonstrated ability to lead and develop teams, with experience in recruitment and performance management – ESSENTIALStrong attention to detail and calm under pressureA collaborative and empowering leadership styleA proactive approach to customer satisfaction and complaint resolution
Key skills or similar Job Titles: Customer Experience Manager, Contact Centre Manager, Customer Care Manager, Head of Customer Service, Client Services Manager
Commutable From: St Asaph, Rhyl, Denbigh, Llandudno, Prestatyn, Colwyn Bay, Chester, Wrexham
For further information about this and other positions, please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited, who are operating as a recruitment agency, agent, employment agency, or employment business.....Read more...
The Company:
This company is a major player in the supply and service of construction equipment and plant machinery.
They pride themselves on excellent customer service and keeping customer downtime to a minimum.
The company fosters a culture of support, teamwork, and personal development.
A strong regional presence with a focus on service and efficiency.
The Role of the Service Controller
Co-ordinating breakdowns and service jobs by assigning engineers and liaising directly with customers.
Logging breakdowns, inputting engineer times sheets daily, and processing invoices for completed retail repairs.
Ensuring excellent communication flow both internally and externally to minimise downtime.
Managing customer order numbers, live breakdown updates, and warranty cross-hire machines.
Creating and sending estimates for additional work and following up on final costings.
Keeping Work in Progress (WIP) low and resolving invoice queries efficiently.
Supporting other depot diaries when needed and contributing to the overall success of the service department.
Playing an active role in identifying new business opportunities and managing time effectively.
Benefits of the Service Controller
£30,000 basic salary
22 days holiday + bank holidays
Internal development and training opportunities
Pension scheme
The Ideal Person for the Service Controller
Experienced in co-ordinating field-based engineers or similar technical service teams.
Strong communication and organisational skills with the ability to prioritise in a fast-paced environment.
Confident using internal systems for logging jobs and updating time sheets.
A team player who is proactive, solutions-focused, and able to stay calm under pressure.
Background in customer service, plant hire, construction, or technical support roles is desirable.
If you think the role of Service Controller is for you, apply now!
Consultant: Joshua Cumming
Email: joshuac@otrsales.co.uk
Tel no: 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Training to provide excellent customer service and support the service department's daily operations
Liaising with customers via telephone and face-to-face.
Supporting administration duties within the service department
Welcoming customers to the service department and assisting with their enquiries
Learn to coordinate with technicians to understand repair needs and service requirements
Provide customers with information on available service options and parts
Gain knowledge on warranty protections and cost-saving solutions
Helping to manage workshop scheduling and workflow
Notifying customers on service updates and vehicle times
Developing communication skills to liaise effectively with customers, technicians and senior management
Training:Level 2 Customer Service Practitioner, including Functional Skills if required.
In-house training.
No day release.Training Outcome:Can progress withing the organisation within Business Administration or Team Leader.Employer Description:Hyundai are a car dealership based in Smethwick, Birmingham,West Midlands.Working Hours :Monday- Friday 8.00am-5.00pm.
No weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Understand the underpinning business processes that support you in providing excellent service to our customers
How to navigate the businesses internal systems and external portals to process customer requests
Know your internal and external customers and how their behaviour may require different approaches from you
Understand how to analyse, use and present a range of information to provide stakeholder insight
Find solutions that meet your organisations needs as well as the customer requirements
Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Demonstrate brand advocacy, values and belief when dealing with customer requests to build trust, credibility and satisfaction.
Data entry
Use of bespoke software and navigating internal spreadsheets
Any other general admin duties upon request
Customer service admin; processing new sales orders, collections
Assist the invoice team
Recieving and making calls
Assist with office housekeeping and admin projects
Offer excellent customer service to our retailers via email and telephone
Engage with consumers who are looking for product information
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
Further training available
Permanant position within the company
Employer Description:Our mission is centered around simplicity. Providing products and services your business needs, no matter where you are, no matter the size, age or industry.
'Anytime, Anywhere'
Providing UK nationwide coverage on all the fuel card networks and a next day delivery service for bulk fuel, we offer a truly reliable service for all your fuel requirements.Working Hours :Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Understand the underpinning business processes that support you in providing excellent service to our customers
How to navigate the businesses internal systems and external portals to process customer requests
Know your internal and external customers and how their behaviour may require different approaches from you
Understand how to analyse, use and present a range of information to provide stakeholder insight
Find solutions that meet your organisations needs as well as the customer requirements
Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Demonstrate brand advocacy, values and belief when dealing with customer requests to build trust, credibility and satisfaction
Data entry
Use of bespoke software and navigating internal spreadsheets
Any other general admin duties upon request
Customer service admin; processing new sales orders, collections
Assist the invoice team
Recieving and making calls
Assist with office housekeeping and admin projects
Offer excellent customer service to our retailers via email and telephone
Engage with consumers who are looking for product information
Training:Business Administrator Level 3.Training Outcome:
Further training available
Permanant position within the company
Employer Description:Our mission is centered around simplicity. Providing products and services your business needs, no matter where you are, no matter the size, age or industry.
'Anytime, Anywhere'
Providing UK nationwide coverage on all the fuel card networks and a next day delivery service for bulk fuel, we offer a truly reliable service for all your fuel requirements.Working Hours :Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
