Undertake duties which will focus on tackling elicit and illegal tobacco and vapes
Assist in enforcing Trading Standards legislation via a variety of methods including inspections, projects and targeted advice and/or guidance
Assist the Team in conducting investigations into alleged criminal and civil breaches of legislation in accordance with PACE and RIPA
Provide assistance to other staff within the Service including the lifting and carrying of weights, the care and maintenance of standards and technical equipment and the testing of weighing and measuring equipment, and the weighing or other measurement of any goods
Attend court to represent the Council as required in relation to any prosecutions
Respond to consumer complaints and business enquiries relating to Trading Standards issues and ensure that these are effectively and efficiently addressed
Assist the team in the interviewing of complainants and obtain comprehensive witness statements
Liaise with other partner agencies and act as a point of contact for Trading Standards
Training Outcome:
Trading Standards Officer
Employer Description:There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.Working Hours :Flexible Hours/Full Time
Monday- Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Team working....Read more...
An excellent opportunity has arisen for an apprentice to work for emh in the Home Ownership Team, based in our Coalville office. This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business. The work will include delivering front line customer services effectively over all our multi media channels. These include telephone, e-mail, web, text phone and SMS.
Principal Duties and Responsibilities:
1- Functional responsibilities
Provide services to emh homeowners.
Respond to general queries from homeowners in respect of their lease.
To support the Homeownership officers by carrying out administrative functions as required.
Maintain accurate records including on the housing management system (MRI) workflows and email and correspondence.
Liaise with Finance Officers in the preparation of annual service charge budgets, estimated and audited accounts.
Systems are kept up to date and queries distributed where necessary.
Ensure incoming post/emails/workflows are distributed quickly and responded to in a timely manner.
Present information clearly, through a variety of methods.
2 - Customer Service and Team working
Deliver excellent customer service.
To undertake specific projects, specialist tasks, involvement in working groups as required.
Understand customer circumstances, using profiling information so that we can tailor services to best meet individual needs.
Ensure you are accessible to customers and that their enquiries are dealt with efficiently and effectively.
Resolve customers’ expressions of dissatisfaction or complaints at first point of contact, where this is not possible, assist in complaint resolution.
Provide support to team members and other colleagues as necessary.
Proactively and flexibly work as a member of the wider team, supporting others and responding positively to customer and business needs.
General Responsibilities
Work effectively with other team members to meet deadlines and provide excellent customer service.
Maintain strong links and working relationships with internal customers.
Promote and lead by example on equality, diversity and inclusion.
Contribute to improving and implementing new/revised processes.
Ensure adherence to data security and protection policies and processes.
Special Instructions:
To uphold the vision and values of the emh group and emh homes.
To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered.
To ensure a safe working environment in accordance with Health and Safety Regulations.
To attend fire drills and staff meetings.
To attend training events as required.
To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer.
To respect the confidential nature of personal information.
To recognise and promote emh group’s Equality and Diversity Strategy.
Full training will be provided in all areas to meet with the apprenticeship programme.Training Outcome:There may be a full time position available for the right candidate however, please note that this is not guaranteed.Employer Description:With 22,000 homes, emh is one of the largest providers of social housing and care services in the East Midlands, working across 50 local authority areas. Diversity and inclusion sit at the heart of emh’s social ethos, driving its mission to ‘Improve Opportunities for People’. We invest in communities by tackling homelessness initiatives, providing financial inclusion support, involving residents in shaping services, as well as building high quality homes for rent and shared ownership to meet the diverse needs of our local communities. We are proud of our 1100 colleagues who make a difference for our residents every single day. We are committed to investing in our colleagues with continuous learning and development opportunities to develop and nurture talent to promote professionalism in service delivery. This includes apprenticeships and postgraduate programmes.
A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.Working Hours :Monday - Friday, 09:00 - 17:00 .
1 hour unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
An exciting opportunity has arisen for a Credit Risk Manager to join a prestigious foreign bank based in the heart of Central London. This is an office-based role offering salary £75,000 and benefits.
As a Credit Risk Manager, you will be reporting directly to the Head of Risk Management and Regulatory Compliance, this role will provide essential support to customer-facing 'first line' business roles and collaborate with the Bank's risk committees, including the Management Credit Committee (MCC) and the Board Credit Committee (BCC).
Key Responsibilities:
* Analyse mortgage and loan applications, assessing creditworthiness, financial background, and ability to repay.
* Appraise loan/mortgage product types, terms, conditions, pricing, and required covenants.
* Support customer relationship managers to ensure excellent service, prompt decisions, and clear communication of terms.
* Monitor, control, and report on loan portfolio performance, identifying trends and improving the credit risk profile.
* Prepare and present regular credit risk reports and management information.
* Maintain and update the bank's credit risk policies in line with market conditions and the bank's objectives.
* Monitor loan arrears, gather relevant information, and provide regular reports.
* Manage mortgage broker selection and oversight policies.
* Review underwriting and decision-making processes to ensure compliance with loan conditions.
* Review and assure credit risk model outputs, such as expected credit loss (ECL) and IFRS9 calculations.
* Conduct stress testing on the loan portfolio and support the bank's ICAAP process.
* Assist the Head of Risk Management and Regulatory Compliance and executives in regulatory matters and meetings.
Key Experience:
* Previously worked as a Credit Risk Manager, Credit Risk Analyst, Credit Risk Officer or in a similar role.
* Background in credit risk management within a UK-regulated financial services setting
* Solid knowledge of UK regulations (PRA, FCA), including Consumer Duty and Basel 3.1
* Solid understanding of banking operations, including retail banking, mortgages, SME lending, and associated risks and regulations.
* Confident presenting to and influencing senior stakeholders and committees
* Skilled in Microsoft Office, particularly Excel, Word, and PowerPoint
* Good understanding of financial services processes, procedures, and controls.
Apply now for this exceptional Credit Risk Manager opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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An excellent opportunity has arisen for an apprentice to work for emh in the Learning and Development Team, based in our Coalville office.
This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business. You will be supporting the work of the Learning and Development (L&D) Team and to develop a broad range of general L&D and digital administration skills.
Principal Duties and Responsibilities:
Learning and Development Team Administration:
To deliver L&D administration to support the L&D Team and our internal and external customers
Complete L&D administration activities, such as maintaining accurate training records, scheduling training courses and securing resources, sending out invitations, producing packs and training materials for workshops
To answer the telephone/Teams calls and deal with queries ensuring a professional, confidential and efficient customer service
Complete other administration duties including managing L&D stationary items and order and replenish stock when required
Support and contribute towards the efficient running of the L&D team and making recommendations for improvements to ways of working
Support the L&D team to research and identify potential training providers and learning solutions which meet the needs of our internal customers
To always be confidential with any information received
To take responsibility for actions to both internal and external customers and act in a way that provides a high quality of L&D administration support in an efficient and effective manner
To attend the designated Apprenticeship/College course and work to achieve the requirements set out by the Training Provider
Special Instructions:
To uphold the vision and values of the emh group and emh homes
To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered
To ensure a safe working environment in accordance with Health and Safety Regulations
To attend fire drills and staff meetings
To attend training events as required
To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer
To respect the confidential nature of personal information
To recognise and promote emh group’s Equality and Diversity Strategy
Full training will be provided in all areas to meet with the apprenticeship programme.Training Outcome:There may be a full-time position available for the right candidate, however, please note that this is not guaranteed.Employer Description:emh group is an independent, profit-for-purpose organisation that provides high quality, affordable homes and support services. Today, we have more than 21,000 properties in more than 40 local authority areas across the region and we provide care and support to hundreds more customers. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. We offer a friendly, open environment and encourage professional development among all our employees.Working Hours :Monday to Friday, 09:00 - 17:00.
With 1-hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Supporting operational delivery of the Carer Support Fund
Organising stationary deliveries and other ad hoc office supplies
Updating internal noticeboards around the office
Desk set ups for new starters and other onboarding tasks for new starters
Co-ordinating events, including booking meeting rooms and ordering lunch
Facilities building checks
Ensuring our colleagues have the tools to deliver their role well
Support the departments (Casework, Carer Engagement and Senior Management) with any ad-hoc duties
Handling telephone and email communication with customers
Greeting visitors and managing signing in requirements
Creating accurate reports and documents
Managing stationery and ordering supplies
Maintaining the information database
Performing general office duties (filing, photocopying, preparing documents)
Other ad-hoc support
Partnerships and Communications:
Excellent people and relationship building skills are essential
A professional manner
Good organisational and administrative skills
The ability to work well in a team
Willing to learn and committed to continuous improvement
Competence in Microsoft Office
General Responsibilities
To adhere, develop and implement Trafford Carers Centre policy portfolio, including Equal Opportunities, Code of Conduct, Health and Safety and Disclosure of Information Policies.
To work with the CEO and senior team to maintain the quality standards system.
To accept supervision from the Chief Executive Officer.
To undergo training and development as is necessary to maintain appropriate performance in the post.
To attend all staff, trustee meetings and organisational events such as the AGM and open days as required.
To keep records and statistics for effective monitoring of the service, ensuring that all files and information are kept in accordance with Trafford Carers Centre’s policy on confidentiality and data protection.
In accordance with the Health and Safety at Work Act 1974, to take care of your own health and safety at work and any ‘staff’ you support in addition to clients and visitors you are working with.
To undertake any other reasonable tasks consistent with the grade and purpose of the post.
Training Outcome:We hope to maintain employment following completion of the apprenticeship to offer a permanent position as a business administrator.Employer Description:Trafford Carers Centre is an independent charity that supports unpaid carers; people who provide informal care to a family member, friend or neighbour.
Through Trafford Carers Centre unpaid carers can access a statutory carers assessment alongside receiving support, information and advice.
The service delivers a large carer engagement programme that provides health checks, counselling, peer support groups, activities, events and volunteering opportunities.
Trafford Carers Centre works in partnership with Trafford Council, Trafford’s Integrated Care Partnership, Trafford Community Collective and a number of VCSFE organisations to support identification and meet carers needs in Trafford.Working Hours :Monday - Friday, 9.00am - 4.30pm.
Occasionally you may be asked to work outside office hours, time off in lieu will be provided on these occasions.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Non judgemental,Caring & compassionate nature,Enthusiastic,Willingness to learn,Organised,Reliable....Read more...
Successfully obtain a place at the University of Wolverhampton Environmental Health (Apprenticeship) BSc (Honours) course commencing September 2025 and undertake the programme of study over the full four years of the degree, which is delivered via a mix of taught and independent learning.On days when there are not taught classes at the university, undertake work in the Environmental Health teams, building on the taught knowledge of the degree to develop the practical skills of an EHP. This will cover all aspects of environmental health.Assist and support other members of the environmental health teams to deliver services, including food safety, health and safety at work, public health, housing and pollution, depending on the relevant stage of knowledge and experience and subject to the service requirements.Assist officers with and progress to undertake independently, proactive inspections, compliance visits, investigations, surveys, sampling and interventions in commercial and domestic premises and the wider environment, as directed by other officers.As knowledge and competence develop, undertake a case load of reactive work, including responding to and investigating complaints, as well as proactive project work and educational activities where required. In all cases, responding within the corporate timescales, keeping relevant parties informed and maintaining up-to-date case records.Analyse and interpret data and information and implement decisions on a broad range of activities across the service area, as directed by other officers.As knowledge and competence develops, communicate with residents and businesses to advise them on the relevant legal provisions and best practice recommendations for environmental health issues, using a variety of methods including face-to-face, via telephone, email and in writing.As knowledge and competence develop, liaise with other services such as Planning,Legal and Licensing to promote compliance and achieve improved outcomes for businesses and residents.Support officers to carry out enforcement duties, including collation and collection of evidence, preparing reports, drafting formal notices, and preparing cases for prosecution in the Magistrates’ Court and attending court as a witness in line with our enforcement policy.Work outside normal office hours, when necessary, for the effective performance of duties. This will include independent study and completion of all courses and assessed work, as required for the degree programme.Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:Environmenatl Health Officer is the desired outcome upon sucessful completion.Employer Description:Coventry is a city that is changing fast and we’re looking for skilled people to join our team and help take us into a bright new future. We are a city that is going places with an inspiring, world-famous history and exciting times ahead. A great place to live and work and it’s getting even better - and having the right infrastructure is vital. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.
That’s why we are looking for people who are passionate, dedicated people who, like us, are determined to make real, positive change to Coventry.Working Hours :Typically Monday to Friday office hours. Work outside normal office hours, when necessary, for the effective performance of
duties.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience....Read more...
Duties and Responsibilities
The persons appointed will be required to work flexibly within a team environment and will be allocated a range of duties and responsibilities. The post holders will work closely with the Employment and Distance Learning Coordinator and other College staff. They will communicate and work with both internal and external contacts. The duties allocated may be varied or changed by the line manager, dependent on the needs of the service.
KEY RESPONSIBILITIES OF THE JOB HOLDER:
• To handle awarding body registrations for learners• To handle withdrawals and completion claims for learners• To professionally handle inbound and outbound telephone calls with learners, to provide welcome calls, support calls and respond to learner queries• To professionally handle inbound and outbound electronic enquiries with learners, providing guidance, advice or signposting where required• To maintain up-to-date and accurate contact records for all learners• To handle inbound and outbound posts, sending learner certificates in a timely manner• To run reports from the MIS system to identify learners at risk, unregistered or unclaimed learners• To support the Distance Learning Engagement Officer with any retention, engagement and completion initiatives with learners, such as circulating learner newsletters• To support the Employment and Distance Learning Coordinator with administrative reports and departmental tasks, such as meeting minute taking• To work with the employment and distance learning team on various administrative requests, such as stationery orders• To manage all processes and administration requirements in accordance with contract requirements
General:
The post holder may be required to perform duties other than those given in the job description for the post. The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed. The post holder must comply with and implement relevant health, safety, security and welfare processes as required by the relevant statutory or college procedures.Training Outcome:Further progression may well be available in other areas within our sector, upon successful completion of Level 3 Business Administration apprenticeship. Employer Description:Our Greenwich Park Centre is home to our Adult Community Learning courses. Refresh yourself and your leisure time by joining one of our vibrant learning groups.
Conveniently located in the heart of Greenwich, we offer a wide range of affordable courses and activities to help you achieve your potential at work, in life, and in your leisure time.Working Hours :Monday to Thursday 8:30am to 5:00pm - Friday 8:30am to 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
General duties including:
The Technician will work with the management and delivery team of the organisation to advise on the statutory health, safety and environmental requirements as they affect the company’s operations
They will assist the management team in ensuring that the legal and company SHE requirements are implemented
On a daily basis the SHE Technician will assist to develop, review and check on the implementation of safe systems of work, deliver training (e.g. toolbox talks & inductions), investigate incidents, analyse data and present findings to the management team
The SHE Technician will engage with all aspects of the organisation to support the embedment of a culture that ensures everyone is able to return to their family and friends unharmed every day whilst also protecting and enhancing the global land, air and water resources for future generations
This will be achieved by inspiring and influencing others to see the benefit of working responsibly, understanding the legal framework and showing how safety, health and environmental management can enhance operational activities
Identifying training and development needs within an organisation through job analysis, appraisal schemes and regular consultation with contracts managers
Undertake inhouse Health, Safety & Environmental training for JTL employees throughout the UK
Ensure the Company Training Matrix is up to date and all relevant certification to on file for all employees
Training:Safety, health and environment technician Level 3 Apprenticeship Standard:
Training will be at North Lindsey College/ Doncaster College where you will access a wide range of facilities on offer
Day release
You will undertake the Safety, Health and Environment standard
You will undertake Functional Skills Assessment for English and/or maths if needed
You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become a Health and Safety Officer of the future
https://www.instituteforapprenticeships.org/apprenticeship-standards/safety-health-and-environment-technician-v1-2 Training Outcome:
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate
Employer Description:Tighe Group is a full-service painting contractor with projects nationwide.Working Hours :Monday - Friday, normal working hours are 08:30 - 17:00 with 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Support our officers and soldiers through administrative support
Support the chain of command with their decision-making
Expect global deployment on exercise or operations, or even to an Embassy
Training:Step 1:
Basic training will teach you how to be a soldier. This covers everything from fieldcraft to how to handle a rifle. If you join as a Junior Soldier (under 17 years and 6 months), you’ll do a 23-week basic military training course at Harrogate
If you join as a Regular Soldier (over 17 years and 6 months), you’ll do the regular 14-week adult basic training
Step 2:
You have 15 weeks’ of specialist training at Worthy Down, Winchester, where you learn about military personnel and financial administration. You’re trained to use our information systems and will also get your Category B Driving licence (car). Later in your career, you can take recognised qualifications in Business Management and Human Resources. These include apprenticeships and degrees
Qualifications you could get after training:
Level 2 Certificate for Military Personnel Administrators
Level 3 Diploma for Military Personnel Administrators
Business Administration Apprenticeship – Level 2 or 3 including Functional Skills in maths, English and IT
Training is accredited by the Defence Awarding Organisation, Institute of Leadership and Management and Chartered Management Institute, ranging from Levels 4 to 7.
Personal development opportunity to undertake a foundation degree in HR Practice.
Opportunity to apply for accountancy training after qualifying period and selection.
Cat B Driving Licence.In the case of the AGC(SPS) , Service personnel will start L3 Business Administrator when they begin Initial Trade Training (ITT) and continue their learning during their first assignment.Training Outcome:
If you show the right commitment, skills and academic ability, you could become a Commissioned Officer
Members of the British Army are promoted on merit. Work hard, study hard, and you can rise through the ranks
Employer Description:Protecting the nation and its dependent territories will always be the British Army's first role. Highly trained soldiers are ready to deploy anywhere at any time to meet a variety of challenges, ranging from support to the Police following a terrorist attack, to specialist capabilities such as bomb disposal and intelligence experts, 24 hours a day 365 days a year, we are always ready to serve. You belong here.Working Hours :Shift and working patterns may vary.
Working locations will vary nationally depending on the apprenticeship and working requirements.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
Roles and Responsibilities:
Undertaking reception duties - To be the first point of contact for customers and professionals when contacting Age UK Sheffield by telephone, forwarding selected telephone callers to the appropriate member of staff, volunteer or student
Taking brief messages and passing these on via email or telephone in the case of community workers and fielding calls to Senior Management
Working closely with the Information and Advice triage officer role and passing on calls appropriately to this function
Developing knowledge of resources and services available to older people in Sheffield and responding appropriately to information and signposting queries
Working closely with Information and Advice volunteers supporting on reception and answering calls
To ensure all customer and professional information queries are recorded on Age UK Sheffield CRM system in accordance with policies and procedures
Maintain up to date answer phone message and ensure all voicemail messages are responded to in a timely manner
Greet and welcome visitors to the offices between 9.00am and 5.00pm, ensuring they sign in, are made aware of health, safety and security regulations and inform the relevant member of staff of their arrival
Gain and maintain understanding of all Age UK Sheffield services
To undertake word processing, electronic communication, telephone communication, filing, printing and photocopying work as required
Support the general day to day running of the office, preparing rooms for meetings, setting up equipment, sorting incoming and outgoing post, printing out newsletters, assessment packs etc
Ensure that the reception area and office is kept tidy and projects a business-like image
To participate in general house-keeping duties to maintain a clutter free professional office environment
General:
Ensure our services are accessible for all, flagging the need for interpreters where necessary
Prepare for and contribute to regular supervision and annual appraisal
Work within Age UK Sheffield’s policies and procedures, contributing to their review and development as required
Ensure that any concerns are directed to Service Delivery and Standards Manager in accordance with Complaints Policy
Ensure all database entries adhere to Information Quality Standards
Attend service delivery meetings as appropriate
Actively maintain good equal opportunities, data protection and health and safety practice
Undertake any other tasks that can be reasonably expected within the scope and spirit of the job
Work with administration colleagues and volunteers to provide cover to first point of contact function as necessary
Training:Qualification: L3 Business Administrator Apprenticeship Standard
Assessment:
Knowledge Test
Portfolio-based interview
Project/Improvement presentation
Venue: Block 1, Pennine Five Campus, 41 Silver Street Head, Sheffield City Centre, Sheffield S1 2DD
Attendance: Blended Learning, face to face and google classroomTraining Outcome:To be discussed and agreed.Employer Description:We're a local charity working in Sheffield to support older people, their families and carers. We want everyone to be able to love later life.
Age UK Sheffield is a local independent charity with around 60 staff members. We help over 4,000 local older people every year, offering support, activities, events, befriending, information and more. It's a great place to work if you really want to make a difference in people's lives.
We are an equal opportunities employer and welcome applications from all sections of the community. Because of the nature of our work with older people, all roles are subject to a Disclosure and Barring Service check.
We have a generous annual leave policy – 30 days annual leave plus public holidays (pro rata). We are an inclusive organisation who embrace and celebrate difference. We welcome and encourage applicants from people from Black, Asian and other minoritised communities, people who are LGBTQ+ and people living with disabilities. We are a Mindful and Disability Confident employer.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Professional and discreet....Read more...
This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business.
Principal Duties and Responsibilities:
Undertake all aspects of administration as required to support the Governance, Risk, Assurance and Data Protection function, including but not limited to: accurate and timely minute taking, collating and distributing board and committee papers, raising of purchase orders, record keeping, filing, updating information channels for board and committee members, scanning, maintaining document and contract records, logging and maintaining accurate records of data protection and access to information queries or concerns and ensuring that Governance and data protection information on the Group’s external websites is up to date
Organise and schedule meetings, maintaining effective diary management, taking minutes and producing documentation as required
Monitor and manage queries or requests to ensure they are responded to in a timely manner, and in accordance with policies, procedures and legal and regulatory requirements
Ensure all governance, risk, assurance and data protection related policies, processes and procedures meet in-house guidelines, are appropriately published and accessible to those who need them
Support in the maintenance of up-to-date risk and assurance maps, data protection registers etc.
Liaise with tenants and other data subjects on queries or concerns relating to data protection requests
Scan, photocopy and maintain documents in line with data protection guidelines
Deal with basic office management such as stationery supplies and post
Use the IT systems to maintain records as required
Always maintain confidentiality and handle all information in accordance with the Data Protection Policy
Provide ad hoc administrative support to other areas of Corporate Services (such as Executive Director support, Health and Safety and Communications), where appropriate
Leadership and Corporate Responsibilities
Work effectively with other team members to meet deadlines and provide excellent customer service
Maintain strong links and working relationships with internal customers
Promote and lead by example on equality, diversity and inclusion
Contribute to improving and implementing new/revised processes
Ensure adherence to data security and protection policies and processes
Special Instructions:
To uphold the vision and values of the emh group and emh homes
To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered
To ensure a safe working environment in accordance with Health and Safety Regulations
To attend fire drills and staff meetings
To attend training events as required
To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer
To respect the confidential nature of personal information
To recognise and promote emh group’s Equality and Diversity Strategy
Full training will be provided in all areas to meet with the apprenticeship programme.Training:
Business Administrator Level 3 Apprenticeship Standard
Functional skills in maths and English if required
Internal relevant training courses as required for the job
Training Outcome:
It is expected that upon completion of the apprenticeship there may be an opportunity to remain in a full-time position or progress further within the organisation onto a suitable pathway
Employer Description:emh group is an independent, profit-for-purpose organisation that provides high quality, affordable homes and support services. Today, we have more than 21,000 properties in more than 40 local authority areas across the region and we provide care and support to hundreds more customers. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. We offer a friendly, open environment and encourage professional development among all our employees.Working Hours :Monday - Friday, 9.00am - 5.00pm (Annualised hours Contract)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
About the Role
Enfield Council is looking for an experienced Assessment Officer to join our dynamic Financial Assessment and Income & Debt team. This pivotal role involves delivering a high-quality, customer-focused financial assessment and collection service across the Assessment Hub.
As a member of a pooled resource team, you will be responsible for assessing income-related benefits, managing complex enquiries, engaging with vulnerable customers, and supporting process improvements and automation within the team. This is a fantastic opportunity for someone who is adaptable, detail-oriented, and committed to delivering efficient public services.
Key Responsibilities
Accurately process income-related claims and assess financial circumstances in line with legislation and council policy
Communicate effectively with a wide range of customers and stakeholders, both verbally and in writing
Provide guidance and technical advice to residents on financial assessments and collection services
Maintain accurate records and support the delivery of service improvements
Collaborate with managers and other teams to ensure a seamless, integrated service
Contribute to projects and continuous service development within the Assessment Hub
What We’re Looking For
Essential:
Proven experience in financial assessments or income collection services
Ability to work as part of a flexible, multi-skilled team
Excellent customer service skills with the ability to manage sensitive conversations
Strong IT skills and the ability to quickly learn new systems
Good written and verbal communication skills
Commitment to continuous professional development
Desirable:
Knowledge of local authority benefits systems and welfare legislation
Relevant qualification in business administration or local government services
Why Work With Us?
Be part of a team that’s central to ensuring fair access to financial support across Enfield
Opportunity to influence service delivery and contribute to innovation
Gain experience in a large, forward-thinking local authority
Hybrid working options available (subject to service needs)
....Read more...
This hands-on apprenticeship supports the DLO in maintaining properties on the Roupell Park estate, with a focus on meeting KPIs, tenant satisfaction, and following safeguarding, health and safety, and equality standards.
**You’ll be required to attend workshop training for 2 days every 3 months. Full commitment is expected, and all travel and overnight accommodation costs will be covered.**
To provide and deliver efficient, effective customer-oriented Housing Maintenance services
To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Maintenance Team
Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Assist qualified tradespeople in completing a range of repairs, including plumbing, carpentry, electrical, and general maintenance tasks
Work under supervision to gain practical experience in diagnosing and fixing issues in tenants’ homes and communal areas
Develop skills in identifying repair needs and selecting the appropriate tools and materials to carry out repairs effectively
Accompany qualified staff on property inspections to assess potential repair needs
Assist in documenting repair issues, noting any health and safety or safeguarding concerns
Learn how to prepare accurate reports on repairs and ensure that jobs are logged correctly in the system
Assist the DLO team in meeting repair-related KPIs, including repair response times and completion rates
Ensure high standards of work are maintained to support tenant satisfaction goals
Contribute to maintaining accurate records of completed jobs and tenant feedback
Engage with residents professionally and respectfully when conducting repair work
Ensure that any complaints or issues raised by tenants are communicated to the Maintenance & Estate Services Manager
Support efforts to gather feedback from tenants on the quality of repair services, helping to improve the overall experience
Follow safeguarding procedures when working in tenants' homes, particularly in situations where vulnerable adults or children may be present
Report any safeguarding concerns immediately to the Maintenance & Estate Services Manager or appropriate safeguarding officer
Follow all health and safety guidelines when carrying out repairs, using personal protective equipment (PPE) and safety measures as required
Assist in conducting risk assessments before starting any job, ensuring a safe working environment for all parties
Report any hazards or unsafe practices to the Maintenance & Estate Services Manager
Engage with mentors and supervisors to develop both technical skills and professional conduct
Uphold and promote RPRMO’s commitment to equality, diversity, and inclusion in all interactions with colleagues and residents.
Treat all residents and colleagues fairly and with respect.
Support the delivery of services that are accessible and inclusive for all members of the community
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
To carry out any other duties reasonably requested by the Estate Director
Training:The successful candidate will obtain a Level 2 Property Maintenance Operative Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday 8:30am - 3:30pm with a 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Reliable,Literacy and Numeracy skills,Nice personality,Resilient,Confident....Read more...
Are you a skilled Project Manager ready to lead innovative software delivery projects? We’re offering a fixed-term opportunity until September 2026 with a salary of up to £59,000 (DOE), plus benefits – based in Cambridge or remotely with some travel.About Arcus:Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence felt. With our people at the core of everything we do, we don’t want people to ‘fit in’, diversity and difference are essential to creativity. We want people to thrive in our open and collaborative environment and be an integral part of our close knit team.So, if you are looking for something more than ‘just a job’, you are in the right place. We have big company benefits, including Private Medical Insurance, Life Assurance and Pension, as well as Volunteering Days, Health & Wellbeing benefits and social activities.If this all appeals and you have the ambition to match ours, then read on!The Job Role Our project managers are responsible for end to end delivery to time, cost and quality of our software solutions to the customer. The environment is fast paced and agile as we work to deliver services to the UK public sector. As a successful PM already, you will love the idea of working closely with clients and stakeholders to ensure the best possible outcome, keeping a multidisciplinary team aligned towards a common goal. You will have the authority in leading significant business change and enhanced ways of working in public and government officer facing services. Working closely with your wider company, in particular account managers and service teams, you will strive for great customer experience and uncover new opportunities to deliver cloud based SaaS projects and clear business benefits for our customers.Is this you?Responsibilities:
Lead multiple projects or a programme of work for one or more clients, primarily within the local government sector.Manage a virtual project team and work collaboratively with other Project Managers, Product Managers, Data Specialists, Application Consultants, Technical Consultants and development teams to ensure products are delivered to client’s specifications on time and on budget.Take a collaborative approach to sharing learning with an aim to enable continuous improvement of project management across the business.Plan and control finances by means of accurate estimation, forecast to complete and strong monitoring and control of spend. Agree costs and sign off invoices in line with the agreed budget.Liaise proactively with clients on the progress of jobs and act as the first point of contact for customer complaints, responding efficiently to resolve issues as presented, escalating to the Head of Project Delivery as appropriate.Maintain ongoing communications with all stakeholders including attending board meetings at client organisations and working with client business change managers or equivalent on the transition to the new business to align priorities both within the client and supplier organisations.Manage the project and programme risks, issues and dependencies and the interfaces between projects as well as third party contributions to the project and programme.Produce monthly project reports in a timely manner for directors and clients, ensuring they are accurate and presented in a professional format.Oversee governance arrangements in line with the Arcus Business Management System for the delivery of the project, defining clear roles, responsibilities and accountabilities across all stakeholders.
Requirements:
Experience of managing software delivery projects and programmes that involve significant business changeExperience of delivering software development projects to external customersProject management experience with strong leadership skills across:
Planning, governance & reportingStakeholder & team managementRAID & Change managementBudget management
Comfortable with Google suite & PM toolsGood commercial acumen with an understanding of delivering client satisfaction whilst maximising business valueSelf-motivated, methodical and conscientiousStrong interpersonal skills with the ability to build positive relationships, instil confidence and influence change and business transformation.A lateral thinker with strong analytical and problem-solving skills, including an ability to anticipate and highlight potential issues and opportunities and resources accordinglyWilling to travel very occasionally to customer sites throughout the UKPrevious experience of working with or in a public sector and familiar with the local government procurement processPrevious experience of delivering projects based on the Salesforce platformA background in leading client accounts in a consultancy environment with a track record of successful client management and growthRelevant project management qualification (Agile/Prince2/MSP/APM etc)
How to ApplyIf interested, please click on the link provided and you will be redirected to our company's website to complete your application.....Read more...
Keeping premises, grounds and car park tidy, swept and free of leaf and litter accumulation and ensuring hard surfaces are free from weeds, including providing an emergency ad hoc response in the event of adverse weather conditions to undertake snow clearance and gritting.
Keeping external rubbish bins emptied.
Receiving incoming goods and mail, receipting, sorting and ensuring correct distribution and dispatch.
Setting up of all scheduled room layouts, equipment and the setting up during open evenings and weekends.
Providing janitorial duties, including ensuring sufficient consumables, materials and equipment are available to support the delivery of services, in particular cleaning.
Monitoring of car park at specified intervals, ensuring that only authorised users (from the list provided by the School) are parked.
Ensuring that gates and entrances are kept clear, supervising car parking during additional school periods when required.
Assisting in ad hoc/emergency cleaning to deal with spillages, sickness etc. in addition to regular cleaning duties.
Carrying out maintenance and handyperson duties which include fabrics and redecorations (paintings) and grounds maintenance as directed by the Operations Assistant/Operations Director.
Carrying out AstroTurf routine weekly maintenance using ride-on lawn mower.
Ad-hoc duties such as moving furniture/equipment/goods around the site. Moving heavy goods after appropriate training and with due attention to Risk Assessment.
Identify and evaluate HSE risks in daily and directed tasks to avoid, mitigate, or reduce the potential impact of these risks on the business.
Carrying out routine legionella tests.
Security activities covering the unlocking and locking of the School premises, setting/un-setting intruder alarms, patrolling the site at regular intervals, reporting intruders on-site and responding to security incident call-outs as directed by the Operations Assistant/Operations Director.
Be an active keyholder to report to the site out-of-hours in the event of intruder alarms, fire alarms, and fire faults.
Completing weekly fire alarm tests, sprinkler tests, smoke valves tests and assisting with the organisation of fire drills, etc. Providing the agreed response to emergency alarm activations and fulfilling the duties as required in the School’s fire emergency plan.
Opening and locking up during school holidays as directed by Operations Director.
Additional school periods and participating in the emergency call-out rota.
Carrying out daily visual check on plant rooms and mechanical equipment, such as boiler, pumps, etc.
Carrying out daily check on BMS for any issues with mechanical equipment(heating/cooling) and AHU.
Liaise with external providers/manufacturers to facilitate in the resolution of service/repair requests.
Ensure that technical escalations are carried out promptly and followed up.
Northwood School is committed to safeguarding and promoting the welfare of children and young people.
We expect all staff to share this commitment and to undergo appropriate checks, including an enhanced DBS check
Ensure that safeguarding software is up to date, running and student accounts are correctly configured for their use.
Make sure all requests for Premises, new purchases/repairs or major changes are recorded/logged on the FreshDesk System.
Make sure daily caretaker tasks are attended and closed on Every system.
Training:To attain the qualification, you will undergo an assessment throughout your apprenticeship, culminating into a final evaluation known as the End Point Assessment (EPA), which can get you a result of a Pass, Distinction, or Fail.Training Outcome:Facilities service operatives can progress into roles such as building maintenance technicians, groundskeeper/landscaper, housekeeping/janitor, security officer, facility manager, electrician, plumber, energy management specialist and so much more!Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Friday, 11.00am - 7.00pm (30 minute break).Skills: Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
