An exciting opportunity has arisen for a Senior Debt Advisor to join a well-established not-for-profit organisation focused on delivering high-quality, community-based advice services in East London and beyond.
As a Senior Debt Advisor, you will be providing tailored debt and financial advice to individuals facing complex financial challenges, while also contributing to the development of the wider service offer.
This full-time role offers a salary of £35,875 for 37-hour work week and benefits.
You will be responsible for:
? Delivering specialist debt advice and complex casework in line with regulatory standards (FCA).
? Assessing individual client needs and making appropriate internal and external referrals.
? Supporting the preparation and submission of Debt Relief Order (DRO) applications.
? Providing advice across multiple channels, including in-person, telephone, email, and online platforms.
? Liaising with partner organisations and stakeholders to ensure coordinated support for clients.
? Recruiting, onboarding and supervising volunteers and staff within the advice team.
? Maintaining accurate records and data using client management systems.
What we are looking for:
? Previously worked as a Debt Advisor, Debt Adviser, Debt Caseworker, Money Adviser, IVA Advisor, Money Support Advisor, Customer Service Advisor or in a similar role.
? Experience providing debt advice and handling complex financial casework.
? Qualified DRO Intermediary or willingness to work towards this within six months.
? Educated to degree level or holds a relevant advice or advocacy qualification.
? Awareness of the voluntary sector, with a sound understanding of the strategic and policy frameworks that shape the delivery of advice services.
? Familiarity with challenges faced by communities affected by financial hardship and social exclusion.
What's on offer:
? Competitive salary.
? 28 days annual leave plus bank holidays, increasing to 33 days wi....Read more...
Service Advisor Salary: £30,000 Per Annum Hours: Monday to Friday, 08:00–17:30 (including rotating Saturday mornings) Working Hours: 45 hours per week Location: Brighouse
Company Overview: Our client, a globally recognised Commercial Main Dealer, is expanding their department at their Brighouse depot. They are seeking a skilled and motivated Service Advisor to join their team.
Key Responsibilities of our Advisor:
Accurately write repair orders for customer vehicles
Monitor progress of repairs and keep customers informed throughout the process
Promote and up-sell aftersales services and products
Manage schedules to ensure the workshop operates at full productivity
Maintain excellent customer satisfaction and communication
Requirements of our service advisor
Strong communication and customer service skills
Kerridge system experience is highly desirable
Positive attitude with a strong work ethic
Self-motivated and team-oriented
A technical or mechanical background is a significant advantage
Motor trade experience is essential
Benefits for our service advisor:
Competitive salary
Opportunity to work with a prestigious global brand
Supportive team environment and potential for career growth
If you're passionate about delivering top-quality service and are ready to take the next step in your automotive career, apply today to join a leading name in the commercial motor industry.
If you are interested in this advisor role, please apply now or contact Grace at E3 Recruitment....Read more...
Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.Experience within a car sales environment or similar would be highly advantageous.Benefits for a Customer Service Advisor:
Exceptional facilitiesExtensive personal development programme including NVQ in Customer Service and Business AdministrationJob progression availableChristmas bonus and company paid Christmas partyFriendly and nurturing teamNiche industry sectorStaff use of company motorhome for leisureCompany provided Jacket Potato lunches each FridayHealthcare including optical and dentalLife insuranceCompetitive pension
Salary for the Customer Service Advisor:£26,000 - £27,000 Dependant on experience and to be reviewed after 3 month probation periodAdditional bonus structure dependant on department performanceThe Customer Service Advisor must:
Have previous Customer Service experience Be professional in appearance and natureAn interest in cars, motorhomes or travel would be advantageousExperience / Knowledge of Keyloop or Kerridge would be advantageous
Duties of the Customer Service Advisor:
Take ownership of the customer and their vehicle from point of sale throughout the product lifeWork under the instruction of the Service Centre Manager and Operations ManagerMeet and greet all customers upon arrivalQualify the customer to achieve accurate diagnostic informationCommunicate with allied departments including the workshopCommunicate and approve any additional work needed on vehiclesManage the logistics and parking of all vehicles on siteUpsell allied products and servicesContinually update the CRM with accurate client details and vehicle historyRespond to any customer enquiries within two hours of receiptProvide reception cover as needed
Hours of work for a Customer Service Advisor:Monday-Friday, 8am-5pmMust work one out of three Saturdays, 9AM-1PMIn order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV tocommercial@tudoremployment.co.uk.Applicants can also register online by clicking the link - http://tinyurl.com/PERMF0RMFor information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call!....Read more...
Telematics Sales Advisor Vacancy:
Ref - 152925
- Salary: Negotiable dependant on experience
- Monday to Friday
- Company pension
- 20 days holiday plus bank holidays
- Christmas close down
- Permanent role
Our client, who are one the largest producer of trailer axles and suspension systems are currently looking for a Braking Systems Engineer to join their expanding team, the role will be based out of the Leicester area.
Key Telematics Sales Advisor Roles and Responsibilities:
- Engage with new and existing clients within the Transport sector selling their telematics products.
- Provide tailored recommendations and upsell business services.
- Build and maintain strong relationships with clients to ensure long-term satisfaction and retention.
- Achieve and exceed sales targets, contributing to the company's overall growth.
- Problem solve customer queries
Ideal Requirements as a Telematics Sales Advisor:
- Understanding of telematics is essential in this role
- Background within Telematics Sales would be an advantage
- Excellent communication and negotiation skills
If you want to hear more about the Telematics Sales Advisor role, please send us your CV by clicking apply now or by contacting Richard Haigh on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Telematics Sales Advisor Leicester
Commercial Vehicles, Truck and Trailer, Braking Systems, telematics
....Read more...
An exciting opportunity has arisen for a Senior Debt Advisor to join a well-established not-for-profit organisation focused on delivering high-quality, community-based advice services in East London and beyond.
As a Senior Debt Advisor, you will be providing tailored debt and financial advice to individuals facing complex financial challenges, while also contributing to the development of the wider service offer.
This full-time role offers a salary of £35,875 for 37-hour work week and benefits.
You will be responsible for:
* Delivering specialist debt advice and complex casework in line with regulatory standards (FCA).
* Assessing individual client needs and making appropriate internal and external referrals.
* Supporting the preparation and submission of Debt Relief Order (DRO) applications.
* Providing advice across multiple channels, including in-person, telephone, email, and online platforms.
* Liaising with partner organisations and stakeholders to ensure coordinated support for clients.
* Recruiting, onboarding and supervising volunteers and staff within the advice team.
* Maintaining accurate records and data using client management systems.
What we are looking for:
* Previously worked as a Debt Advisor, Debt Adviser, Debt Caseworker, Money Adviser, IVA Advisor, Money Support Advisor, Customer Service Advisor or in a similar role.
* Experience providing debt advice and handling complex financial casework.
* Qualified DRO Intermediary or willingness to work towards this within six months.
* Educated to degree level or holds a relevant advice or advocacy qualification.
* Awareness of the voluntary sector, with a sound understanding of the strategic and policy frameworks that shape the delivery of advice services.
* Familiarity with challenges faced by communities affected by financial hardship and social exclusion.
What's on offer:
* Competitive salary.
* 28 days annual leave plus bank holidays, increasing to 33 days with length of service
* Pension scheme with up to 4% employer matching contributions
* Access to discounted shopping and retail offers
* 1-2 work-from-home days available for administrative tasks, offered as part of wellbeing support (not contractually guaranteed)
This community-based role requires travel across London and is subject to Enhanced DBS and MoJ checks.
This is a fantastic opportunity for a Debt Advisor to join a purpose-led organisation and make a lasting difference through your expertise.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will act as the key liaison between customers and the workshop, ensuring smooth service operations and maintaining high customer satisfaction. This full-time role offers basic salary range of £29,000 - £32,000, OTE £35,000 and benefits.
You will be responsible for
? Act as primary contact for customers, managing bookings and providing workshop updates.
? Maximise workshop efficiency by scheduling jobs and upselling additional services.
? Process repair authorisations, warranty claims and accurate invoicing.
? Maintain vehicle service records and ensure parts are ordered promptly.
? Conduct pre- and post-service customer communications to ensure satisfaction.
? Keep reception area presentable and comply with all health & safety standards.
? Stay updated on manufacturer requirements and maintain professional standards.
What we are looking for:
? Previously worked as a Service Advisor or in a similar role.
? Ideally have experience working with HGV or light commercial vehicles.
? Basic technical knowledge of commercial vehicles.
? Strong customer service and communication skills.
? Ability to multitask in a fast-paced environment.
Shifts:
? Monday - Friday:5:30am - 2:30pm, 8:00am - 5:00pm, 10:00am - 7:00pm
? 1 in 3 Saturday mornings: 7:00am - midday
What's on offer:
? Competitive salary
? 30 days holiday including bank holidays
? Employer Statutory Pension Scheme
? Free Class IV MOT per year
? Mental Health First Aiders
? Referral bonus if you introduce your technician friends (£1500!)
? Paternity pay - Full 2 weeks pay
? Personal Accident Scheme
? Corporate uniform provided
? Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important In....Read more...
Do you have a passion for all things automotive? Could you deliver a great standard of customer service? Then it’s time you considered a career with Ford and Slater. We are looking for passionate individuals with a love of all things that drive.
Key Accountability & Responsibilities
To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact
To greet customers in a friendly, professional and courteous manner
To work within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to service level agreements and quality standards to maximise customer satisfaction
To maintain electronic and written records of letters and forms received, information given, services requested and complaints made, to ensure accuracy of information and efficiency when dealing with customers
In conjunction with Service Advisor/Senior Service Advisor, to encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the Service Manager/Depot Manager for service improvement
To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception
To assist the Service Advisor/Senior Service Advisor to give repair estimates and price quotations and offer repair suggestions
To obtain customer authorisation and order numbers
Training:Business Administrator Level 3 Apprenticeship Standard:
This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college
The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly
Training Outcome:
This is a fantastic opening to gain permanent employment in a varied and ever expanding industry. Ford and Slater has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed
Employer Description:The company was founded in 1928 and has a distinguished history as a franchised commercial vehicle dealer. Ford & Slater was acquired by Peter Strevens in 1991 and the Directors of Ford & Slater comprise Strevens family members and other senior managers. Certain key milestones in recent years include the following: •Over £10 million invested in new dealerships in the last ten years •Eleven dealerships across the East Midlands and East of England, over 525 employees •Seven ATFs across the group •Winner of the Motor Transport Apprenticeship of the Year Award in 2018 •Winner of the PACCAR Financial International Dealer of the Year in 2018 •Noden Truck Centre was acquired in January 2019 •Winner of Retail Sales of the Year in 2018 •Winner of DAF's International Dealer of the Year 2020 As a privately-owned company we take a long-term view. The Company owns the majority of its dealerships, profits have been re-invested since 1991 and security of employment is very important. Our Mission Statement is to exceed our customer’s expectations by offering high quality transport services in an ethical manner at competitive prices. We will achieve this by utilising the synergies within our dealership group, offering innovative solutions and a “one-stop shop” provided by highly motivated and skilled long-term employees, reinvesting profits to provide modern, safe premises. DAF Trucks is our only truck manufacturer relationship, consequently our interests are wholly aligned with DAF Trucks unlike other dealers with competing manufacturer relationships. DAF Trucks is a subsidiary of PACCAR Inc, the worldwide quality leader in the design and manufacture of premium light, medium and heavy-duty commercial vehicles.Working Hours :Days and shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
As an apprentice at Hettle Andrews, you will spend your first few weeks being introduced to our different departments, understanding our CRM system and gaining an understanding of how we operate. You will gain experience across all areas of our business, including Client Service, Claims, Risk Services, DUA and Finance.
You will then join the Client Service Team, where you will receive full training on our CRM system and start to shadow a “Client Advisor”. Your main responsibilities will involve :-
Provide support to the Client Service Team
Drafting documents ready for review by Client Advisors
Processing Mid-Term Adjustments
Support to Client Advisor during renewal process
Work on maintaining client records up to date on our CRM system
Answering incoming calls and directing to the appropriate team
Building relationships with clients and insurers
Attend Client/Insurer meetings to gain experience
Provide support to Claims Team, DUA and Risk Services teams as required
Training:Your apprenticeship will be delivered online and accessed from your employers site address.Training Outcome:There will be the opportunity to progress into a full-time role in either the Client Advisor / Claims / Broking / Risk Services department. This will include the continuation of CII qualifications and ongoing professional development. Employer Description:AssuredPartners is a top 10 global insurance broker, with a strong and growing presence across the UK. We specialise in delivering bespoke insurance and risk management solutions to businesses of all sizes. Our people-first culture, entrepreneurial spirit, and commitment to professional development make us a standout employer in the insurance sector. We’re passionately professional in everything we do, but what sets us apart from other insurance brokers is our desire to learn, to grow and to deliver the best service we can.
The first step for us is to build a relationship with our clients so we can develop a true understanding of their business and the sector they operate in, and so gain insight into their individual needs.Working Hours :Monday – Friday 9am-5pm (flexible working available)
1 hour lunch.
3 days (Tues,Weds/Thurs) in office / 2 days (Mon,Fri) at home.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills....Read more...
An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will act as the key liaison between customers and the workshop, ensuring smooth service operations and maintaining high customer satisfaction. This full-time role offers basic salary range of £29,000 - £32,000, OTE £35,000 and benefits.
You will be responsible for
* Act as primary contact for customers, managing bookings and providing workshop updates.
* Maximise workshop efficiency by scheduling jobs and upselling additional services.
* Process repair authorisations, warranty claims and accurate invoicing.
* Maintain vehicle service records and ensure parts are ordered promptly.
* Conduct pre- and post-service customer communications to ensure satisfaction.
* Keep reception area presentable and comply with all health & safety standards.
* Stay updated on manufacturer requirements and maintain professional standards.
What we are looking for:
* Previously worked as a Service Advisor or in a similar role.
* Ideally have experience working with HGV or light commercial vehicles.
* Basic technical knowledge of commercial vehicles.
* Strong customer service and communication skills.
* Ability to multitask in a fast-paced environment.
Shifts:
* Monday - Friday:5:30am - 2:30pm, 8:00am - 5:00pm, 10:00am - 7:00pm
* 1 in 3 Saturday mornings: 7:00am - midday
What's on offer:
* Competitive salary
* 30 days holiday including bank holidays
* Employer Statutory Pension Scheme
* Free Class IV MOT per year
* Mental Health First Aiders
* Referral bonus if you introduce your technician friends (£1500!)
* Paternity pay - Full 2 weeks pay
* Personal Accident Scheme
* Corporate uniform provided
* Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do?
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:
·; Interpreting customer concerns and comments and liaising with Service Technicians.
· Booking/scheduling vehicle services.
· Liaising with customers about any additional work required.
· Estimating time and costs associated with repairs.
· Handling customer complaints.
· Responding to customer requests.
· Tracking the vehicle through the workshop.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location.
As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task and meet their expectations.
Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:
· A willingness to learn
· Teamwork
· Quality focus
· Personal responsibility and resilience
· Problem solvingTraining:As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.
Using a combination of classroom-based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success.
This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· JLR specific certificationsTraining Outcome:There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.
Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path.Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.
We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core.
Elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high-level of customer service at all times and remain courteous and police to customers
Training:Level 2 Customer Service Practitioner Apprenticeship Standard:
Candidates will work towards achieving Level 2 Customer Service Practitioner Apprenticeship Standard
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:
Possible permanent position on the completion of the apprenticeship
On completion of the apprenticeship the average salary of a parts advisor is anywhere between 22k-28k
Employer Description:Quickco has a long and successful history being one of the UK’s largest multi-franchise Genuine parts distributors. Our sites are stockists of Ford, Vauxhall, Citroen, Peugeot, & more. As part of Pendragon PLC, OE manufacturers form the cornerstone of our parts strategy and product range.Working Hours :Monday - Friday, 8.00am - 5.00pm with a 30-minute lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Temporary Customer Service Advisor – Join a Growing, Supportive Team!
Location: Edenbridge
Contract: Temporary – 2 months (with potential extension)
Hours: Monday to Friday, 8:30 am – 5:00 pm
Are you a proactive and customer-focused individual with experience in B2B customer service or sales support? We’re looking for a Temporary Customer Service Advisor to join a dynamic and friendly team within a well-established and growing company. This is a fantastic opportunity to be part of a collaborative environment where your organisational skills and attention to detail will be highly valued.
What You'll Be Doing
- In this varied and fast-paced role, you'll play a key part in supporting customers and internal teams by ensuring a smooth end-to-end service process
- Handle customer enquiries efficiently, working closely with the Sales and Engineering teams to ensure timely responses and solutions.
- Prepare quotations using the Global Pricing System and calculate customer pricing for products and services.
- Process purchase orders, input data into the ERP system, and send order confirmations.
- Gather and verify key customer documentation (such as End Use statements) to support contract reviews.
- Liaise with the Planning Department to coordinate and maintain accurate delivery schedules.
- Raise purchase orders as needed and ensure timely communication of delivery updates.
- Log customer feedback and help drive continuous improvement.
- Support the resolution of customer complaints in coordination with relevant departments.
- Manage incoming calls with professionalism and ensure smooth communication across departments.
- Attend weekly production meetings and keep stakeholders informed of shipping updates.
- Take on additional tasks as required by management – every day is different!
Who We’re Looking For
- You’re a confident, adaptable, and detail-oriented individual with strong communication skills and a passion for great service.
Essential skills & experience:
- Previous experience in a customer service or sales administration role, ideally in a manufacturing or engineering environment
- Confident communicator, both written and verbal, at all levels
- Working knowledge of ERP and/or CRM systems
- Comfortable with technical product information (ability to understand catalogues and simple drawings)
- Familiar with quality systems such as ISO9001 or AS9100
- Strong IT skills – confident with Microsoft Office (Excel, Word, PowerPoint)
- Highly organised, self-motivated, and a great team player
- Able to work independently and thrive in a fast-paced environment
Why Apply?
- Be part of a supportive, growing team in a respected business
- Gain valuable experience in a professional B2B environment
- Enjoy varied and engaging work with potential for contract extension
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.....Read more...
£60,000 – £70,000 + Hybrid Working + Excellent BenefitsA progressive and values-driven financial services provider is seeking a commercially-minded Finance Business Partner to join their high-performing team. This is a standout opportunity for an ambitious finance professional to take ownership of client portfolios, drive strategic insights, and help businesses scale with confidence.This varied and impactful role goes beyond reporting – you’ll be an advisor, a strategist and a driver of positive change. It’s perfect for someone who enjoys solving problems, thrives in a fast-paced environment, and is passionate about using technology and AI to streamline finance operations.Key Responsibilities
Lead the production of accurate, timely management accounts and board packs
Build strong client relationships and act as a trusted business advisor
Support automation and continuous process improvement initiatives
Ensure compliance across payroll and finance operations
Mentor and support junior colleagues, championing team development
What We’re Looking For
Proven experience in finance, with strong analytical and commercial acumen
Management experience (of any team size) with a collaborative leadership style
Excellent communication skills and client-facing confidence
A naturally curious mindset with a drive to learn and improve
Tech-savvy and enthusiastic about using AI to enhance processes
Experience in customer service or client support roles (advantageous)
Proactive, solution-focused, and adaptable in a dynamic environment
Confident working both independently and within a team
Keen to make a strategic impact and grow with an innovative company
As a proud B-Corp certified business, the company is committed to balancing profit with purpose. They prioritise employee wellbeing, environmental sustainability, and making a meaningful social impact. This is a chance to be part of an organisation where values and culture truly matter. If you’re ready to make your mark, apply now!....Read more...
A day in the life of a Murphy HR & Training Administrator - Apprentice
Service Centre Support
Act as a first point of contact (with guidance) for employee queries via email, phone or in person
Support the administration of employee lifecycle processes (e.g., starters, leavers, contractual changes).
Support the administration of all employees' training and development processes.
Monitor and respond to requests in the Service Centre Mailbox, escalating as appropriate
Administration
Learn to maintain accurate and confidential records using the People Management System/Learning Management System
Assist in inputting and updating employee data, ensuring accuracy and timeliness
Support in producing documentation such as contracts, letters and onboarding materials
Support the planning and coordination of training and maintain accurate training records/competencies
Assist in the preparation of any requests for audit evidence and provide the information in a timely manner
Assist with raising purchase orders, processing invoices, and other basic finance-related tasks
Aid in the preparation of reports or management information when required
Learning and Development
Participate in training sessions and job shadowing to build knowledge of processes and best practices
Undertake professional development in line with the apprenticeship programme
Attend team meetings and contribute to continuous improvement discussions
Compliance and Confidentiality
Maintain strict confidentiality in handling employee information in accordance with data protection regulations
Adhere to company policies and procedures at all times
Team Support
Collaborate with colleagues to ensure service excellence and continuity
Support ongoing projects and initiatives within the Shared Service Centre
Training Outcome:
People Shared Service Centre Administrator
People Shared Service Centre Senior Administrator
People Shared Service Centre Senior Team Leader
People Advisor
Recruitment Advisor
Employer Description:Murphy is a leading international, multi-disciplined engineering and construction company founded in 1951 that improves life by delivering world-class infrastructure. Operating in the United Kingdom, Ireland and North America, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources. We also have a number of related businesses – Ground Engineering; Utility Connections; Murphy Plant; Murphy Process Engineering; Pipeline Testing Services; Specialist Welding Services; and Electrical Services. Murphy employs more than 4,000 engineers, professional managers and skilled operatives around the world. Together, we work as ‘One Murphy’ by directly delivering the people, plant and expertise needed to make projects a success. There’s more to Murphy.Working Hours :Monday to Friday, office based
8:00am-4:30pm or 9:00-5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental....Read more...
An opportunity has arisen for a Self-Employed Mortgage Adviser to join a highly regarded financial services organisation known for its client-centric approach and supportive environment. Our client provides expert advice across a range of mortgage products, offering tailored solutions to a broad and loyal client base.
As a Mortgage Adviser, you will be advising clients on suitable mortgage solutions, managing the process from enquiry through to completion. This self employed role offers hybrid working and benefits.
You will be responsible for:
? Evaluating clients' financial circumstances to identify suitable mortgage options
? Delivering tailored mortgage advice based on current products, rates, and lending criteria
? Supporting clients with the completion of mortgage applications and required documentation
? Keeping abreast of regulatory updates and market developments
? Building trusted relationships with clients, lenders, and industry contacts
? Handling client queries in a timely and professional manner
What we are looking for:
? Previously worked for 1 year as a Mortgage Advisor, Mortgage Adviser, Mortgage Broker, Mortgage Consultant, Mortgage Specialist or in a similar role.
? Possess experience in financial services or a related field (preferable)
? CeMAP qualification
? Strong understanding of mortgage products and the application process
? A track record of delivering excellent customer service
What's on offer:
? Leads provided
? No monthly fees
? Access to social media support
? Administrative support to reduce non-advisory workload
? Work with high-net-worth and sports industry clients
? First-year OTE: £50,000 - £60,000
? Second-year OTE: £75,000+
This is a fantastic opportunity for a Mortgage Adviser to take control of your career and earnings in a supportive, flexible environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this ....Read more...
Respond to customer enquiries, promoting suitable DHL services and securing bookings.
Promote cross-selling and upselling in line with DHL's product portfolio.
Aim for first-time resolution to reduce repeat contact and improve customer satisfaction.
Handle tracking requests efficiently to reduce unnecessary trace files.
Address objections professionally to retain customer trust and avoid complaints.
Identify and pass on sales opportunities for long-term business.
Accurately capture and validate booking data.
Perform service checks and advise customers of restrictions or requirements.
Promote DHL services and automated tools.
Provide and amend price/transit quotations as requested.
Increase enquiry-to-booking conversion rates.
Manage track and trace requests, ensuring thorough documentation for investigations.
Training:
Initial 6-week training period at your work placement.
Ongoing training and development provided throughout the apprenticeship.
Training Outcome:Upon successful completion of the apprenticeship, you can expect opportunities for career progression within DHL and the wider logistics and customer service industry, including:
Customer Service Advisor – taking on more responsibility and handling complex customer queries.
Team Leader or Supervisor – leading a customer service team and supporting their development.
Specialist Roles – such as Sales Support, Operations Coordinator, or Claims Handler.
Further Apprenticeships or Qualifications – including Level 3 Customer Service Specialist or Leadership & Management qualifications.
Long-term Career Growth – with potential to progress into roles across departments such as sales, operations, or account management within DHL or similar organisations.
Employer Description:DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.Working Hours :Monday to Friday, 8.00am to 7.00pm, shifts scheduled between these hours.Skills: Communication skills,Customer care skills....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service.
The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
The programme typically lasts for 14 months, and you’ll achieve a nationally recognised qualification
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Employer Description:Startin is a family-owned Motor business, trading since 1840 and always within or around Worcestershire. We have an enviable reputation for customer care and our business grows on its recommendation from our customers. We would be delighted to have you as a Startin Vauxhall Customer.
Here at Startin Vauxhall Redditch, you can browse through the entire Vauxhall Range. Staff are on hand to find you the perfect Vauxhall. We provide expertise to customers in Redditch, Worcestershire and the surrounding areas in the Midlands – including Bromsgrove, Alcester, Alvechurch, Bidford-on-Avon, Cotteridge, Feckenham and Selly Oak.
We can look after your car needs, be it an outright purchase or finance sale, a fleet or business requirement or Motability sales & information. We have a forecourt brimming with Approved Used Vauxhalls too. Not forgetting the great aftersales backup with a fully equipped service department, spares/accessories and Vauxhall apparel.
Call us today on 01527 918032 to speak to a member of our team and your Vauxhall dealer in Redditch.Working Hours :Monday - Friday, between 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
Customer Service & Sales Advisor – Mandarin SpeakingLocation: Chelmsford, EssexJob Type: Full TimeSalary: £24,000/annum + Uncapped CommissionOverview: International Property Media runs the International Property Awards – the world’s largest programme recognising excellence in the property industry. We have been operating for over 30 years from our offices in Chelmsford, Essex.Each year we receive thousands of Awards entries from hundreds of countries across the globe.The Customer Service & Sales role is to build a good rapport with clients who have entered our property awards, with a particular focus on Mandarin-speaking clients. The aim is to retain these clients, build their confidence in our brand and services, and ensure receipt of their entry portfolio within the deadline. This position will also involve introducing clients to our wider product range and encouraging further engagement where appropriate.At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyone’s input is valued. We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential. We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.Responsibilities & Duties:
Provide guidance and support for clients in compiling and supplying their Awards entries.Introduce existing clients to additional products and up-sell where appropriate.Chase clients for their entries and payments.Support the Customer Services department in general.Communicate clearly and confidently in both Mandarin and English, primarily via telephone and email.
Requirements:
Fluency in both spoken and written Mandarin and English.Strong telephone manner.Prior experience in customer services and sales.Good organisational and planning skills.Some flexibility is required with working hours to accommodate different time zones.Additional language skills are beneficial but not essential.
The role carries additional commission based on application of a soft sales strategy for upgrading and selling some of our other products.The role is based in our Chelmsford office, with the majority of client communication by telephone and email.Salary and Benefits:
£24,000 per annumUncapped commissionsFree on-site parking28-day annual leaveWalking distance to Chelmsford town centre and travel servicesPension....Read more...
👩⚕️ About the RoleAs a Pharmacy Services Assistant Apprentice, you will:
Support the dispensing and supply of medicines
Offer excellent customer service and health advice
Work alongside experienced pharmacists and healthcare professionals
Maintain stock and ensure pharmacy hygiene standards
Learn about over-the-counter medications and pharmacy procedures
🛠 Full training will be provided – no prior experience is required!Training:Apprentices attend live virtual classes and interactive workshops via video conferencing platforms, led by experienced pharmacy assessor.
Learning is aligned with your daily tasks in the pharmacy. You’ll apply new knowledge directly in your role, with support from both your employer and tutor.
Your tutor will conduct monthly check-ins with you and your line manager to ensure you're on track and developing the required skills and behaviours.
You’ll complete short assignments and build a portfolio of evidence to demonstrate your knowledge, skills, and behaviours throughout the apprenticeship.Training Outcome:1. Full-Time EmploymentMany apprentices are offered permanent roles upon completing their apprenticeship. Possible job titles include:
Pharmacy AssistantDispensary AssistantCounter Assistant (OTC)2. Level 3 Pharmacy Technician ApprenticeshipProgression to the Level 3 Pharmacy Technician (Integrated) Apprenticeship is a natural next step. This leads to:
Registration with the General Pharmaceutical Council (GPhC) as a Registered Pharmacy TechnicianGreater responsibility in clinical services, dispensing, and managing medicines3. Specialist Roles in Healthcare or RetailDepending on your interests, you could move into:
Medicines Counter ServicesHealth & Wellbeing Advisor rolesNHS or hospital pharmacy support roles4. Further Education & TrainingYou may choose to study further qualifications such as:
NVQs or diplomas in health and social careCustomer service or team leadership qualificationsClinical training to specialise in areas such as vaccinations or diabetes care supportEmployer Description:Wrens Nest Pharmacy is at the heart of the Dudley community, committed to providing friendly, efficient, and high-quality pharmaceutical care. We pride ourselves on excellent service, expert knowledge, and supporting our local residents with their health needs.Working Hours :Monday to Friday: 9:00 AM – 6:00 PM.
Saturday: 9:00 AM – 1:00 PM.
Sunday: Closed
Apprenticeship working hours will typically fall within these times.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience....Read more...
Utilise various contact methods, including phone calls, emails, and other appropriate channels, to reach out to potential clients in the commercial sector
Initiate contact with potential clients, introduce our services, and explain how our consultancy can benefit their operations
Effectively communicate the value proposition of our energy consultancy services, addressing any client inquiries or objections
Conduct thorough needs assessments to understand clients' energy requirements, challenges, and goals
Attend regular sales meetings
Maintain accurate and up-to-date records of client interactions, sales activities, and progress in our CRM system
Follow up with potential clients to nurture relationships, answer questions, and provide additional information as needed
Collaborate closely with the sales team to coordinate appointments, handover qualified leads, and ensure a seamless customer experience
Stay updated on industry trends, regulatory changes, and new energy-saving technologies to enhance sales effectiveness
Seek feedback from clients to continuously improve our sales approach and service delivery
Participate in training sessions, workshops, and courses to enhance sales skills and knowledge
Training:Sales Executive Level 4 (Higher national certificate) Apprenticeship Standard:
Strong interpersonal and communication skills, both written and verbal, to effectively engage with potential clients and build relationships
Excellent organisational skills with the ability to manage multiple tasks and prioritise responsibilities
Training Outcome:
The candidate would progess to full sales advisor role which is a position that can be field based & comes with company car
Employer Description:We’re a utilities company with a bold vision:
Ensuring our customers are treated fairly and with transparency in what has become a complex industry.
We work with UK Business and we know that each business is unique so, we take the time understand your exact requirements.
Understanding the way your business works helps us integrate as your utilities partner, saving you time and reducing operating costs.
It also allows us to work alongside your business seamlessly, with quality assurance and first in class customer service.Working Hours :Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 3.00pm.Skills: Communication skills,IT skills,Presentation skills,Team working,Initiative....Read more...
£24,500 + Hybrid Working + Great BenefitsIn order to ensure a consistent, gold standard service is delivered to each of our client’s highly valued clients, a customer focussed individual with a naturally polite and professional disposition is required to join an industry leading provider of radiation protection services who, for 30 years, have worked proudly at the forefront of Medical Physics.IRS are the largest single provider of radiation protection and associated services to users of ionising and non-ionising radiations. Working closely with the NHS and private hospital sectors, their customer base also includes veterinary and dental practitioners, small individual and large group practices, as well as security, industrial and education sector organisations.Based at our client’s Liverpool HQ and reporting to the Operations Manager, the successful candidate will provide a wide-ranging, customer centric support and advisory service which will include elements of marketing, quotations, administration, credit control and, of course, customer service. As such, applications are encouraged from job seekers that enjoy being part of a fast-paced working environment in which no two days are the same. At the heart of it all is a consistent drive towards delivering customer satisfaction with every client interaction.All necessary training will be provided to the candidate that can demonstrate a warm, engaging personality with the ability to deliver a fully rounded operational advisory service. Key Responsibilities
Maintain accurate and up-to-date customer records at all times
Distribute marketing material for appropriate services
Respond to queries regarding appropriate services from prospective customers
Provide quotations for appropriate services to prospective new customers
Regularly update customer contract schedules with Dosimetry information
File all customer contract details appropriately
Answer phone call queries received and provide first-line customer service support for Dosimetry and RPA queries
Record all queries received, either by telephone or email, on the CE Database
Liaise with suppliers over delivery, administration and reporting of dosimeters where required
Assist in the establishment and implementation of business unit appropriate services/procedures
Assist with any appropriate invoicing queries and respond to customers in a timely manner.
Contact all customers who do not pay within the agreed contractual time frames to request prompt payment
Send appropriate correspondence to non-paying customers
Contribute to the Company R&D programme, where required
Assist with training new staff within the team
Skills & Experience
Previous experience in a customer focussed role
Proficiency in Microsoft Office applications including Word and Excel.
Able to demonstrate the ability to work as part of a team
Good interpersonal skills
Good problem-solving skills
Able to pivot quickly in response to changing priorities
Knowledge of warehouse operations – desirable
An understanding of scientific terminology - desirable
This is a wonderful opportunity for an ambitious Operations Advisor looking to further their career with a growing, highly renowned organisation in an exciting role offering an array of training and professional development opportunities designed to develop your career quickly as possible.In return for your support, an attractive salary and benefits package is on offer including hybrid remote working options, use of a company vehicle, pension scheme, 25 days annual leave + bank holidays, employee assistance programme, sick pay and on-site parking. Apply now!....Read more...
Norwegian Speaking Customer Service Advisor | Move to PortugalWe are looking for motivated fluent Norwegian speakers to join a friendly and supportive team representing one of the biggest multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware in Lisbon, Portugal. The best way to enjoy a new life experience while you will be learning new skills.Relocation package:• Accommodation provided • Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:• Performance bonuses • Meal allowance (Food card) • Full-time contract (40 hours per week / 8 hours per day / 2 days off) • Ongoing training provided by the company • Private medical insurance • 22 days of paid vacation + public holidays • Career evolution • Many other advantagesWhat will be asked to do ?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible ?• Hold a European passport or identity card • Native Norwegian/C2 level (spoken and written) • The training will be given in English; you must have a minimum B2 level in English. • Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed!....Read more...
Norwegian Speaking Customer Service Advisor | Move to PortugalWe are looking for motivated fluent Norwegian speakers to join a friendly and supportive team representing one of the biggest multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware in Lisbon, Portugal. The best way to enjoy a new life experience while you will be learning new skills.Relocation package:• Accommodation provided • Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:• Performance bonuses • Meal allowance (Food card) • Full-time contract (40 hours per week / 8 hours per day / 2 days off) • Ongoing training provided by the company • Private medical insurance • 22 days of paid vacation + public holidays • Career evolution • Many other advantagesWhat will be asked to do ?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible ?• Hold a European passport or identity card • Native Norwegian/C2 level (spoken and written) • The training will be given in English; you must have a minimum B2 level in English. • Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed!....Read more...
Danish Speaking Customer Service Advisor | Move to PortugalWe are looking for motivated fluent Danish speakers to join a friendly and supportive team representing one of the biggest multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware in Lisbon, Portugal. The best way to enjoy a new life experience while you will be learning new skills.Relocation package:• Accommodation provided • Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:•Performance bonuses • Meal allowance (Food card) • Full-time contract (40 hours per week / 8 hours per day / 2 days off) • Ongoing training provided by the company • Private medical insurance • 22 days of paid vacation + public holidays • Career evolution • Many other advantagesWhat will be asked to do ?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible ?• Hold a European passport or identity card • Native Danish/C2 level (spoken and written) • The training will be given in English; you must have a minimum B2 level in English. • Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed!....Read more...
Danish Speaking Customer Service Advisor | Move to PortugalWe are looking for motivated fluent Danish speakers to join a friendly and supportive team representing one of the biggest multinational technology company that specializes in Internet-related services and products, which include online advertising technologies, a search engine, cloud computing, software, and hardware in Lisbon, Portugal. The best way to enjoy a new life experience while you will be learning new skills.Relocation package:• Accommodation provided • Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:•Performance bonuses • Meal allowance (Food card) • Full-time contract (40 hours per week / 8 hours per day / 2 days off) • Ongoing training provided by the company • Private medical insurance • 22 days of paid vacation + public holidays • Career evolution • Many other advantagesWhat will be asked to do ?• You will be the first point of contact for customers and will be asked to their queries by phone and/or email. • Identify customer needs.Am I eligible ?• Hold a European passport or identity card • Native Danish/C2 level (spoken and written) • The training will be given in English; you must have a minimum B2 level in English. • Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed!....Read more...
