The Company:
Been established for over 30 years.
A globally recognised pioneer in research, design and product development.
Fantastic career potential and progression.
The Role of the Product Advisor
The main role as the new Product Advisor is to sell a portfolio of seating, standing, mobility, sleeping therapy and bathroom equipment.
Demonstrating and advising customers to identify their needs and suggest appropriate solutions.
You will also conduct assessments, set-ups and reviews of equipment in schools, homes or clinics to ensure appropriate solutions to a child's postural needs.
Selling into Education, Health and Social i.e. Special Schools, Social Care, NHS.
Most accounts have some products so it’s about upselling into these accounts and really nurturing them.
Will be supported by a first- class Customer and Sales Support Team.
Covering: North London, Hertfordshire, Oxfordshire, Buckinghamshire & Bedfordshire
Benefits of the Product Advisor
£30k-£42k basic salary
Bonus of £12k-£16k
Van
Phone
Laptop
Health benefits
Pension
25 days holiday
The Ideal Person for the Product Advisor
Ideally looking for someone that comes from a related background and dealing with children. (Seating, standing, mobility, sleeping therapy and bathroom equipment).
Must be really amiable, friendly, consultative in your approach.
Could consider an Occupational Therapist with good commercial awareness and acumen.
Will consider OTs/Physiotherapists with the ability to adapt to a commercial role.
If you think the role of Product Advisor is for you, apply now!
Consultant: Rio Barclay
Email: riob@otrsales.co.uk
Tel no. 020 8629 5144
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
A leading provider of industrial equipment is looking for a Sales Representative to drive contract renewals. If you have a strong sales background and thrive in a customer-focused environment, this role is for you
Key Responsibilities:
Re-establish relationships with previous clients and proactively engage with competitor accounts to win new business.
Build strong relationships to understand customer needs, industry challenges, and position yourself as a trusted advisor.
Maintain and grow contract accounts by identifying evolving customer needs and expanding contract scope year over year.
Manage and divert incoming service calls to ensure prompt and professional responses.
Key Responsibilities:
School qualification or office-based apprenticeship (additional business training preferred).
Four years in sales, preferably in industrial equipment, engineering, or B2B services.
Strong relationship-building, negotiation, and contract management skills.....Read more...
Sales Executive / International Property AwardsJob Type: Full Time, PermanentLocation: Chelmsford, EssexWorking Hours: Monday - FridaySalary: 1st Year OTE £32,000Benefits:
Basic salary £24,000 - £26,000Uncapped commission.Realistic OTE:
Year 1: £32,000 +Year 2: £35,000 +Year 3: £40,000 +
Join a long-standing company looking to grow rapidly.Opportunities for International Travel.On-site ParkingConvenient City Centre Location with great travel links.Monthly Incentives.Monday – Friday working schedule.
International Property Media is currently hiring Property Awards Sales Executives to work in our Chelmsford, Essex and Newcastle locations on a salary plus uncapped commission basis.We’re inviting confident professionals with excellent communication skills to be part of an exciting sales environment that supports and rewards the global property industry. Business Overview:International Property Media is a globally active organisation established since 1989, operating across the following fields: The International Property Awards, International Events and Luxury Magazine Publishing.The Property Awards is the world's largest and most prestigious programme recognising excellence in the property industry with huge brand awareness and customer satisfaction worldwide. Our sales and business activities stretch across the world, and have included the creation and operation of highly esteemed events in Bangkok, Kuala Lumpur, Toronto, Dubai, Shanghai and London.At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyone’s input is valued. We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential. We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.The Opportunity – Sales Executive / Client Services Advisor:
Join a competitive and expanding sales team where your skills will be recognised and rewarded.Build strong and lasting rapport with our prestigious client base.Gain experience selling multiple products including Awards Entries, Print Media & Digital Media.Work with leading companies in the world of Architecture, Interior Design, Property Development & Real Estate Agents.You will be fully trained in order to develop your knowledge and understanding across our product range.Provide guidance and support for clients in compiling and supplying their Awards entries.Introduce existing clients to additional products and up-sell where appropriate.Support the Customer Services department in general.
Role Responsibilities – Sales Executive / Client Services Advisor:
You will be speaking to international prospects, introducing the International Property Awards, encouraging them to enter their projects and represent their region.You will be researching potential new prospects as well as following up on existing leads.Build up your pipeline with successful clients that can be approached for a wide range of other products, including Awards presentations, events, advertising in winner publications and our magazine International Property & Travel.You will build and manage your client base and have the chance to reapproach them for following yearly cycles of The International Property Awards.
Requirements – Sales Executive / Client Services Advisor:
A background in sales is preferable, however we also acknowledge and embrace candidates with an eagerness to learn and a desire to succeed.Target driven and self-motivated.Excellent Communication Skills are a must - good telephone manner and strong spoken and written English skills.Due to the international nature of the business, flexibility is required with working hours to accommodate different time zones.Additional languages are useful but not essential.....Read more...
·Part Time Customer Services Administrator / Samples Administrator - Bridgwater - £12.95p/h ·Manufacturing Company ·Permanent role 25 hours per week Monday - Friday (5hrs each day) may increase in hours My Client, a growing manufacturing company based in Bridgwater, is looking to recruit a Customer Services Administrator / Samples administrator to work in a permanent part time role. . This role may suit someone who has previous customer service experience (ideally manufacturing based, but its not a must). The individual must be comfortable spending some time in factory preparing and dispatching samples and managing samples stock. Key Responsibilities will include: - Sample orders: process all our customer sample orders accurately with full customer requirements and details. Use of tools and machines to cut fabric and other materials accurately. - Data Management: keep accurate records of discussions and correspondence with commercial sales team and customers. Accurately maintain the sample log - Sales Support: Support the sales team with the preparation dispatch and tracking of customer samples and in-house sample stock - Administrative Support: maintain telephones, answer main reception and barrier access lines, assist accounts team with invoice queries. Carry out the other appropriate and adhoc duties as and when required The successful candidate must ideally have ·Customer service experience in a manufacturing environment ·Good administrative ·Happy to go into the factory ·Excellent customer service skills The successful candidate will have ideally have worked in the manufacturing sector and may have previously been a CS advisor, sales administrator, client services coordinator, College, Graduate ....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification (Customer Service Practitioner Level 2)
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Daventry.
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry
This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Further details will be made available at a later date
Training Outcome:There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.Employer Description:Our dealership is located not far from the centre of town in a prime location on Coopies Lane, and is easily accessible from Stannington, Bedlington, Choppington and anywhere near Morpeth. We also possess high quality facilities which employ all the latest technology to allow our experienced technicians to provide you with Ford servicing plans, Fleet services and MOT Testing. So whether you want to buy a Ford, or whether you have one that is in need of maintenance, we are able to provide for you expertly.
At Vertu we are committed to ensuring that all our customers leave happy and therefore our staff are kept well trained and highly knowledgeable. This, in addition to the relaxed and friendly atmosphere we maintain adds up to give you the best experience possible to help you make the right decision.Working Hours :Monday - Friday: 8.30am - 5.30pm.
However, each of our dealers will have different requirements (TBC).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
Answering incoming calls and learning to deal with a wide range of customer enquiries
Responding to emails, web chat and face to face enquiries in a professional manner
Using a Customer Record Management (CRM) system to record, appoint and monitor information to process all customer requests
Developing customer service knowledge and skills to ensure all customer enquiries are dealt with effectively, striving to resolve first time and in a timely manner, promoting a centre of excellence in Customer Service
Learning how to respond to the diverse needs of our customer base
Building relationships and working closely with internal teams and our external contacts to ensure a quality and seamless customer journey
Ensuring data is kept up to date, paying attention to detail and ensuring compliance with GDPR regulations
Training:A range of tutorial workshops alongside monthly 1 -1 visits from your dedicated Development Coach. Learners will be required to showcase a work related case study as part of the programme.Training Outcome:At the end of this apprenticeship, you’ll be a fully trained Level 2 Customer Advisor with a range of career options in customer services and Housing management ahead of you. Employer Description:We manage over 5000 homes across East Cheshire and the High Peak, working with customers and partners to provide safe homes and thriving communities.
Become an apprentice with our Customer Services Team, and you’ll gain experience working in a full-time role for an organisation that makes a difference to people's lives.Working Hours :Full-time, Monday - Friday, 37 hours per week, between the hours of 8.30am - 5.00pm.
*the start date of the apprenticeship is flexible for the right candidate.Skills: Communication skills,Team working,Non judgemental,A commitment to learning....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remain courteous and police to customers
Training:
Candidates will work towards achieving Level 2 Customer Service Practitioner Apprenticeship standard qualification
They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Bespoke Hyundai certified training
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:
Possible permanent position on the completion of the apprenticeship
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k
Employer Description:Founded by Managing Director Michael Nobes, and originally Richmond Hyundai in 1995, the Richmond Motor Group has seen incredible growth in a relatively short period of time, collecting many awards and accolades along the way.
The government scrappage scheme in 2010 saw Richmond become the UK's Number 1 scrappage dealer, taking hundreds of old and inefficient vehicles off the road and replacing them with cleaner, greener models, and the business has been Europe's number one Hyundai dealer for several years.
The business has developed from the small Portsmouth showroom to today’s multi-site, multi-million pound dealerships on the South Coast. Richmond Motor Group now operates from 7 locations which includes 13 showrooms covering Hampshire, West Sussex and Surrey and works with 6 different franchises.
Despite the significant growth of the business, our values remain the same and the family friendly feel of the original business continues and we make sure to put our customers at the heart of our business.Working Hours :Monday - Friday, 8.00am - 5.00pm with a 30 min lunch.Skills: Communication skills,IT skills,Organisation skills,Team working....Read more...
Client services support administrator / Shipping AdministratorMelksham Manufacturing Export Salary negotiable Permanent role Hours 8.30 - 5pm (37.5 hours) My client is looking to recruit a Client services support administrator to work at their modern site in Melksham. The successful Client services support administrator will be working as part of a small team supporting the International sales managers ensuring excellent service levels are met. Key Responsibilities will include: ·Order Processing - entering orders accurately onto my clients CRM and liaising with shipping and the warehouse to ensure the whole order process runs smoothly ·Client services - Initial contact for all visitors, deliveries, answering phones, handling general enquiries ·Supplier & Products -Ensuring all product information is maintained and updated (product codes, suppliers, packing specs, supplier pricelists) Key skills required for the role: - Previous Administration experience ideally in a manufacturing environment - Excellent communication and attention to detail - Excellent IT skills , ideally ERP experience or similar - Export / Shipping Knowledge helpful but not essential - Supplier contact experience Benefits for the role include Pension (4% matched), Life cover 2 times, Holidays 22 days increases by one day each year of service up to 25 plus bank holidays This role would suit a person that has previously worked as sales support coordinator, administrator, customer service advisor, client service administrator, account coordinator, account administrator, client support, shipping, export role and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes ....Read more...
As an Apprentice Customer Services Adviser within our small team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork.
The Apprentice will be responsible for:
Supporting team members in their activities
Dealing with customer sales enquiries and provide suitable quotations to clients over the telephone and face to face
Process mid-term adjustments and inviting renewals
Working as a team to achieve financial targets through selling and servicing of products
Proactively establish customer needs so you can help them with solutions from our full product range
Training:You will work towards your:
Insurance Practitioner Level 3 Apprenticeship
Certificate in Insurance (Cert CII) (if applicable)
Level 2 Functional Skills in English and maths (if requested)
Training will be via Davies, virtually. 6 hours per week off the job training
Training Outcome:
Once qualified you will have the opportunity to apply to join the agency on a full time contract as a motor and personal customer service advisor, there will also be the opportunity to extend your professional qualifications and progress to advising clients on our commercial insurance products
Employer Description:Agents of NFU Mutual Insurance SocietyWorking Hours :Monday - Friday, 09:00 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions.
Resolving Problems: Investigating and resolving customer issues, complaints, and technical problems efficiently.
Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment.
Providing Product Information: Offering detailed information about products, services, and features to customers.
Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely manner.
Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions.
Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience.
Promoting Products and Services: Upselling and cross-selling products and services to customers.
Building rapport with customers: Engaging in small talk, showing genuine interest and building positive relationships.
Training:Unit 6c Enterprise House, Moorgate Point, L33 7XW.Training Outcome:After completing a Customer Service apprenticeship, you’ll gain the skills and experience to deliver exceptional customer support and progress into roles such as team leader, customer service supervisor, or specialist advisor.Employer Description:Utilities technology group was formed in 2007 by our managing director Andrew Cavanagh. Andrew has been in the business airtime and mobile phone industry since 1998 and has gained vast experience and knowledge of the sector over the last 26 years.
In 2015 UTG diversified into VOIP, hosted telephony and high speed connectivity. We also formed our energy broker arm in 2016.
This enabled us to offer our clients a full unified comms solution with all services on one bill every month.
We have exclusive wholesale agreements with BT,O2,EE and Vodafone which enables us offer our clients the very best support and service with the latest technology and equipment.
We are registered apple, Samsung and Yealink stockist enabling us to source the latest tech and hardware at competitive prices.
In relation to our commercial energy broker side, we are a fully registered TPI with Ofgem and have an ADR licence to enable us to act and arrange commercial gas and electricity SME and corporate contracts within the UK.
We can obtain bespoke pricing which isn’t available online and search through the energy market to find our clients the very best pricing available at that time. Our industry knowledge allows us to keep ahead of the curve and make sure we are advising our clients accordingly and professionally at all times.Working Hours :The role comprises 30 hours per week. Tuesday - Friday, 9.00am - 5.00pm.
Mondays off.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Work within the Customer Experience Team and gain an understanding of the customers journey from end-to-end and contribute to improving the customer experience.
Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working
To act as the initial point of contact for enquiries covering a full range of service delivery and information, through all contact channels on a rota basis (telephone, face to face, email, and correspondence), using appropriate IT technology
To identify, respond to and complete, as far as is possible, customer requests at first point of contact
To escalate the enquiry or request when appropriate and refer to specialist teams, in line with agreed processes
To use a variety of IT systems to manage enquiries, provide information and access information for other services
To undertake any follow-up administrative work or system input tasks arising from enquiries or requests
To maintain and keep up to date comprehensive knowledge of all Raven services and associated IT systems
To undertake regular training to expand and update own knowledge of services and systems as required
Training:Customer Service Specialist Level 3.
You will primarily work from the Raven Office - Raven House, Redhill, Surrey; with online learning provided through the Training Provider.
There will be flexibility to work from home where required. Training Outcome:Progression into a Customer Service Advisor position within our Customer Experience Team. Employer Description:Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
We Put Customers First in everything we do.
We will Always Be Curious about how we can do better.
We work together to Make It Happen.Working Hours :Monday - Friday 36 hours, between the hours of 8am-6.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include; - Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions- Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.71- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7am-10pmSkills: Communication skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include; - Actively approach your customers, engaging with them naturally - Understand customer needs and provide appropriate solutions- Work with colleagues across the store to help and support them- Turn negative customer situations into positive outcomes- Encourage customer feedback, share it with managers and use it to improve service - Utilise all available tools and systems to maximise sales - Have a full understanding of the processes relevant to your role and store- Take personal responsibility for operating in a safe and legally compliant way- Adhere to all policies & procedures relevant to your role - You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;- UK Notional hourly rate £12.71 with 0.54 hotspot allowance- An award-winning pension scheme - ShareSave options - 6.6 weeks holiday - Employee Assistant Programme - Shopping discounts - Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7am-10pmSkills: Communication skills,Customer care skills,Team working....Read more...
Client Success Manager – Digital Marketing Agency
Salary - £35,000 to £38,000 dependent on experience plus commissionLocation – Hybrid with 2 days per week in our Altrincham office
Dark Horse is a renowned digital marketing agency based in the UK, specialising in PPC, SEO and Paid Social. With a diverse clientele and a commitment to delivering exceptional results, we are expanding our client services department to continuously improve and evolve our services.
What does success look like? We work with aspiring 7-figure businesses and grow them to 8-figure businesses through elite-level performance marketing.
The role
As a Client Success Manager, you will be an integral part of our expanding client services team. Serving as an additional key point of contact alongside our PPC, SEO, and Paid Social service leads.
• Independently oversee a portfolio of client accounts, ensuring accountability for retained revenue.• A key contact and point of escalation for your clients, understand their business objectives to align our services to meet their goals.• Actively resolve client concerns and deliver solutions with exceptional customer service.• Manage client contracts, securing renewals and upsells.• Foster client relationships to develop cross-selling and referral opportunities.• Assist in identifying and implementing initiatives to enhance client loyalty and satisfaction.• Gather client feedback and collaborate with internal teams to address concerns and enhance relationships.
What’s on offer
We think we’ve built a great place to work, where every individual feels rewarded for the effort, they put in. Enjoy this along with:
• Hybrid working• Flexitime• Birthday off, obvs• Leafy Altrincham location• Mental Wellbeing BUPA programme• Dark Horse will carbon offset your role with The Dark Forest (green is good)• Working in an amazing team – Learning from some fantastic people• Other stuff too – This is mostly the small stuff we use to make us look good on LinkedIn. Can’t remember most of it. It’s largely irrelevant. Don’t fall for the “Beer Tap in office” and other race-to-bottom stuff. This is a ****** career we are talking about here
The requirements
• Proven client success experience within a performance marketing agency.• Proven track record of renewing contracts, securing upsells and cross-selling.• Excellent communication, customer service and interpersonal skills.• Good understanding of PPC, SEO and Paid Social.• Excellent attention to detail and experience managing contracted services.• A results-oriented mindset focused on client satisfaction and revenue growth.• All the gimmes – organisation, numeracy, IT skills, pro-active and a team player
Success in this role hinges on becoming a trusted advisor to your clients, making sure everyone is aware of what success looks like, and leading them to success.
If you're driven and ready to grow, we’d love to hear from you!....Read more...
Client Success Manager – Digital Marketing Agency
Salary - £35,000 to £38,000 dependent on experience plus commissionLocation – Hybrid with 2 days per week in our Altrincham office
Dark Horse is a renowned digital marketing agency based in the UK, specialising in PPC, SEO and Paid Social. With a diverse clientele and a commitment to delivering exceptional results, we are expanding our client services department to continuously improve and evolve our services.
What does success look like? We work with aspiring 7-figure businesses and grow them to 8-figure businesses through elite-level performance marketing.
The role
As a Client Success Manager, you will be an integral part of our expanding client services team. Serving as an additional key point of contact alongside our PPC, SEO, and Paid Social service leads.
• Independently oversee a portfolio of client accounts, ensuring accountability for retained revenue.• A key contact and point of escalation for your clients, understand their business objectives to align our services to meet their goals.• Actively resolve client concerns and deliver solutions with exceptional customer service.• Manage client contracts, securing renewals and upsells.• Foster client relationships to develop cross-selling and referral opportunities.• Assist in identifying and implementing initiatives to enhance client loyalty and satisfaction.• Gather client feedback and collaborate with internal teams to address concerns and enhance relationships.
What’s on offer
We think we’ve built a great place to work, where every individual feels rewarded for the effort, they put in. Enjoy this along with:
• Hybrid working• Flexitime• Birthday off, obvs• Leafy Altrincham location• Mental Wellbeing BUPA programme• Dark Horse will carbon offset your role with The Dark Forest (green is good)• Working in an amazing team – Learning from some fantastic people• Other stuff too – This is mostly the small stuff we use to make us look good on LinkedIn. Can’t remember most of it. It’s largely irrelevant. Don’t fall for the “Beer Tap in office” and other race-to-bottom stuff. This is a ****** career we are talking about here
The requirements
• Proven client success experience within a performance marketing agency.• Proven track record of renewing contracts, securing upsells and cross-selling.• Excellent communication, customer service and interpersonal skills.• Good understanding of PPC, SEO and Paid Social.• Excellent attention to detail and experience managing contracted services.• A results-oriented mindset focused on client satisfaction and revenue growth.• All the gimmes – organisation, numeracy, IT skills, pro-active and a team player
Success in this role hinges on becoming a trusted advisor to your clients, making sure everyone is aware of what success looks like, and leading them to success.
If you're driven and ready to grow, we’d love to hear from you!....Read more...
Meet and greet people coming in to the office.
Book viewings with vendors or viewing persons.
Negotiate house sales to achieve set targets in line with the company business plan
To appraise and record information relating to properties for marketing purposes (post valuation)
Liaise with purchasers, vendors, solicitors, mortgage brokers, surveyors and all other parties involved in the house buying process as and when required.
Ensure that all management information is reported to branch manager within agreed timescales.
To provide leads and arrange appointments for mortgage advisor.
Operate within the appropriate laws, regulations and company policies.
To actively promote all available services offered by the company.
Record all information on a computer based system.
Training:This is a work based programme which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours.
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training venue. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.Training Outcome:Upon completion of this apprenticeship and in the longer term you will be given the opportunity to undertake further training as an addition to the role. Employer Description:Are you results driven, capable of providing excellent customer service and excited by the prospect of working within the property industry? We fully invest in our new employees, with a complete training programme. If you are looking to get yourself on the career ladder in Estate Agency, then this is the role for you. Excellent career progression on offer!Working Hours :09:00hrs to 17:30hrs Monday to Friday 09:00hrs to 12:30hrs alternate SaturdaysSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Non judgemental....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £13.78
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and EnglishTraining Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7am-10pmSkills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £12.71 with 0.28 store specific allowance
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months However, you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :25 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English,Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 5.00am - 10.00pm. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 5.00am - 10.00pm. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Travelling from house to house, providing visits that range on average from 30 minutes to 1 hour, however some social and domestic visits may be 2+ hours.
Reading and following care plans to ensure they are fulfilling their duties to each individual.
Supporting individuals to meet their daily living needs, tasks can include, but are not limited to:
Supporting with washing – including grooming
Supporting with dressing
Toileting needs and intimate hygiene – including catheter and stoma care
Meeting nutritional and fluid needs
Medication handling and administration
Domestic duties
Social Inclusion
Safely use equipment to assist and aid mobility
Work as a team member
Providing emotional and well-being support
Partnership Working with other professionals involved in individual’s care
Use technology to support and enhance the delivery of care
Identify and report safety or well-being concerns
Training:You will be working towards a Level 2 Adult Care Worker Apprenticeship standard.
Level 2 Diploma in Care.
You will receive on and off the job training and support from an Assessor and an Apprenticeship Advisor.
As part of your apprenticeship training you may be asked to attend Cornwall College Camborne, or St Austell on occasions, but the majority of delivery is remote which is one day a week. Training Outcome:
There may be the opportunity for permanent full time employment for the successful candidate upon completion of this apprenticeship.
Employer Description:Lending Hands in Care Ltd is a home care service provider operating in Cornwall, offering a range of personalized care services to support individuals in their own homes.
Their services include:
personal care,
dementia care,
care for older adults (65+),
care for younger adults (under 65),
support for individuals with physical disabilities and
assistance for those with sensory impairmentsWorking Hours :Monday to Sunday, shifts between 7.00am to 10.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Team working,Non judgemental,Patience....Read more...
Travelling from house to house, providing visits that range on average from 30 minutes to 1 hour, however some social and domestic visits may be 2+ hours.
Reading and following care plans to ensure they are fulfilling their duties to each individual.
Supporting individuals to meet their daily living needs, tasks can include, but are not limited to:
Supporting with washing – including grooming
Supporting with dressing
Toileting needs and intimate hygiene – including catheter and stoma care
Meeting nutritional and fluid needs
Medication handling and administration
Domestic duties
Social Inclusion
Safely use equipment to assist and aid mobility
Work as a team member
Providing emotional and well-being support
Partnership Working with other professionals involved in individual’s care
Use technology to support and enhance the delivery of care
Identify and report safety or well-being concerns
Training:You will be working towards a Level 3 Senior Adult Care Worker Apprenticeship standard.
Level 3 Diploma in Care.
You will receive on and off the job training and support from an Assessor and an Apprenticeship Advisor.
As part of your apprenticeship training you may be asked to attend Cornwall College Camborne, or St Austell on occasions, but the majority of delivery is remote which is one day a week. Training Outcome:
There may be the opportunity for permanent full time employment for the successful candidate upon completion of this apprenticeship
Employer Description:Lending Hands in Care Ltd is a home care service provider operating in Cornwall, offering a range of personalized care services to support individuals in their own homes.
Their services include:
personal care,
dementia care,
care for older adults (65+),
care for younger adults (under 65),
support for individuals with physical disabilities and
assistance for those with sensory impairmentsWorking Hours :Monday to Sunday, shifts between 7.00am to 10.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Team working,Non judgemental,Patience....Read more...
Administrators will assist the Mortgage Advisors with their clients by:
Administering mortgages to offer stage
Selling Home Insurance
Keeping clients, solicitors and estate agents up to date with progress of applications
Establishing and maintaining relationships with Estate Agency introducers
Researching mortgage facilities and placing cases with lenders
Eventually moving on to telephoning warm leads and making appointments
Training:The Financial Services Administrator apprenticeship is ideal for learners beginning an entry level role in the financial sector.
As an entry level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths.
Key Learning Outcomes:
A broad understanding of the financial services sector
An understanding of the role of the appropriate regulatory bodies
The importance of relationship building with clients and colleagues
Understanding of processes and procedures relevant to the role
How to develop commercial awareness
Building skills and capabilities within an organisation
Professional Qualifications:
CeMAP1 - awarded by London Institute of Banking and Finance (LIBF)
Completion of CeMAP1 will provide a solid foundation for the learner and can lead on to progression to study in other areas
To help prepare the apprentice for the professional qualification, Apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors
Training Outcome:
Assuming sufficient progress is made, we will look to retain the candidate as a permanent employee, give them the chance to finish the industry CeMAP qualification and train as a Mortgage Advisor
Employer Description:Mortgage Required are independent mortgage and protection brokers offering professional, and friendly advice to customers. We are based in Maidenhead and we train young people to become advisers.
Our vision at Mortgage Required is to be a progressive mortgage broking firm delivering first class customer service. We want to be our customer's first choice for all their Mortgage and Protection needs. Mortgage Required is dedicated to being a great place to work; to being a strong, positive presence in the community and to save clients time and money.Working Hours :Monday - Thursday, 9.00am - 5.30pm and Friday, 9.00am - 5.00pmSkills: Communication skills,Attention to detail,Team working,Initiative,Enthusiastic,Personable,Motivated....Read more...
Compliance Manager
£38,000pa-45,000pa DOE
Commutable to Kings Hill
Monday to Friday (40hrs/wk - no weekends!)
KHR is currently working with a fantastic specialist business who are looking for a Compliance Manager to join their team. This role would suit an experienced, NEBOSH-certified Health & Safety Advisor looking to make the next step in their career.
Position Overview
Compliance Manager is a crucial role that plays a vital part in ensuring that the business remains fully compliant in line with ISO 9001, 14001 and industry standards. You will be preparing and conducting audits, creating reports, carrying out risk assessments, providing H&S advice, and holding stakeholder meetings.
Duties include:
- Ensuring the business is fully compliant with current regulations and industry standards, monitoring predicted changes and implementing recommendations as required
- Prepare, conduct, and report on audits and inspections throughout the business, including on-site installations, sales processes, and customer care
- Complete and record risk assessments for various aspects of installation and be on-site for high-difficulty installations
- Provide day-to-day advice on health, safety, and environmental aspects of the business
- Deliver reports on compliance adherence to Directors and Stakeholders, raising concerns and recommendations as necessary
- Assist the manufacturing team with Research and Development documentation and conduct necessary research into products and regulations
- Monitor company accreditations, maintain compliance, and ensure customers receive high-quality services and products
Candidate Profile:
- ISO 9001 & 14001 auditing and implementation experience
- NEBOSH-certified
- Understanding of Building regulations and compliance
- Strong analytical skills
- Excellent written and communication skills
- Full UK driving licence
Benefits include:
- 23 days Annual leave (excl. BH and includes Xmas Shutdown)
- Enhanced annual leave with length of service
- Nest Pensions
- Healthcare Benefits (after 6-month probationary period)
- Enhanced mat/pat leave
- Company Wellbeing Days
- Room for flexibility, some remote working
They are looking to hire immediately, so apply today!
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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