Help Desk Jobs Found 43 Jobs, Page 2 of 2 Pages Sort by:
Apprentice IT Technician
You will be responsible for: Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records of all users including the management of laptop loans Handling printing problems – both hardware and software Dealing with user account problems as and when they occur Hardware – routine checking, fault finding and rectifying, general maintenance Stock control of consumables and hardware ordering, distribution and paperwork Daily checking and backing up of servers Escalating calls or technical issues internally or to third parties as appropriate To assist and train students and staff in the use of the Network when applicable Updating pages on school-controlled websites where required Changing telephone extensions and names on the school phone system Assisting the IT Lead in all IT related projects Updating IT equipment and maintaining the asset register Assistance with the movement and setting up of IT and other AV equipment e.g. projectors and screens for presentations Training:Level 3 IT Support Technician, delivered by United Apprenticeships. The apprentice will complete training on the job from The Hurlingham Academy, including remote CPD sessions (a minimum of 6.5 hours per week during normal working hours) and two national face to face conferences.Training Outcome:On successful completion the apprentice will be qualified as a Level 3 IT Support Technician which will provide a clear progression path, enabling individuals to develop their skills and advance in their careers. The knowledge gained through apprenticeships can serve as a solid foundation for further specialisation or higher-level qualifications. Employer Description:The Hurlingham Academy is a very special community. Ofsted officially recognised our mixed comprehensive school as ‘outstanding’ in March 2024 and inspectors saw that ‘pupils behave exceptionally well and achieve highly.’ Our GCSE results consistently place us in the top 5 United Learning academies and our students have made ‘well above average’ progress for the last six years. This year, a tremendous 85% of students achieved a grade 4 or above in English and maths, with 75% achieving grade 5 or above in the two subjects. At the higher levels, 41% of all students achieved a grade 7 or above in English and maths. These tremendous results are due to the unique culture that has developed at The Hurlingham Academy. The highest expectations of students and real academic rigour are combined with a strong focus on developing the whole child and embedding a culture in which every single child matters and must be supported to achieve their full potential. 42% of our students are pupil premium (nearly twice the national average) and so we are working to help some of the UK's most economically needy students achieve the best GCSE results possible. At The Hurlingham Academy, we strive to ensure that our teaching standards are exceptionally high, and that children feel safe and supported in school. Lessons follow a knowledge-rich and academically rigorous curriculum, and we place a significant emphasis on teachers inspiring their students to love each subject and enjoy their learning. Our staff body is a collaborative, close-knit and diverse community that learns together, has fun together and continues on our journey towards all-round excellence for each individual student, year after year. Our staff feel empowered, supported and are provided with the highest-quality professional development. As part of United Learning, staff at The Hurlingham Academy enjoy enhanced rates of pay, additional planning days, shared curriculum resources, access to subject advisers and networks, 20% PPA time across an average working week, enhanced parental leave, wellbeing support, access to free and confidential counselling support, an excellent CPD offer and career progression opportunities within school clusters. The Hurlingham Academy is located in Fulham, West London, just 10 minutes from Parsons Green tube station and within a stone’s throw of the River Thames. We welcome visits from prospective applicants.Working Hours :Monday - Friday, 8.10am - 4.10pm. Term time only.Skills: Communication skills,Organisation skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Literacy Skills,Ability to self evaluate,Self-motivated,Flexible approach,Willingness to travel ....Read more...
Customer Service Apprentice
Are you looking to kick start your career in the Powered Access Industry? Keen to work for one of the fastest-growing companies in the UK? Then Star Platforms could be the perfect opportunity for you.Star Platforms is looking for dynamic individuals who are passionate about customer service, teamwork, and sales—and who want the chance to earn while training for a nationally recognised qualification.If you have the potential to be a future leader, and you're eager to immerse yourself across all areas of a business while building a long-lasting and successful career, then this could be the right path for you.How Star Platforms Will Support YouFrom your very first day, you’ll be fully supported in your role to ensure your development is nurtured throughout your journey with Star Platforms.As part of this 12-month apprenticeship programme, you will gain the tools and experience needed to be successful in the role. Over the course of the programme, you will explore:How the Powered Access Industry operates, from initial customer contact right through to the delivery of equipment on-site.How Star Platforms’ wide range of machines and services work from both sales and operational perspectives.Various departments across Star Platforms, where you’ll receive hands-on training to build a well-rounded understanding of the business.What it takes to deliver exceptional customer service—the very thing that sets Star Platforms apart from the competition and keeps customers coming back.What a Typical Day Looks LikeNo two days are the same at Star Platforms. Every call and customer request is different, which means you’ll gain experience across multiple areas of the business. This variety will help you discover your strengths and decide how you’d like to develop your career further.Your Key Responsibilities Will Include:Engaging with customers via phone and email, building strong relationships that encourage repeat business through excellent customer service.Supporting customers by providing information about Star Platforms' products, preparing quotes, fulfilling orders, and closing sales over the phone.Updating Star Platforms’ systems to ensure accurate information is recorded, allowing the next stage of the process to run smoothly across internal teams.Collaborating with your team to help maintain the highest standards across the business, always putting the customer at the centre of everything you do.Training:Level 3 Customer Service Specialist.Training Outcome:Throughout your apprenticeship you will receive the training to become a Hire Desk Sales Advisor upon successful completion of the apprenticeship, which could lead to progression to Team Leader or Managerial roles in the Future.Employer Description:Star Platforms offer a UK wide powered access hire service.Working Hours :40 hours per week, Monday - Friday. Hours are 8.00am - 5.00pm or 8.30am - 5.30pm.Skills: communication skills ....Read more...
Apprentice IT Technician
You will be responsible for: Providing high-quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records of all users including the management of laptop loans Handling printing problems – both hardware and software Dealing with user account problems as and when they occur Hardware – routine checking, fault-finding and rectifying, general maintenance Stock control of consumables and hardware ordering, distribution and paperwork Daily checking and backing up of servers Escalating calls or technical issues internally or to third parties as appropriate To assist and train students and staff in the use of the Network when applicable Updating pages on school-controlled websites where required Changing telephone extensions and names on the school phone system Assisting the IT Lead in all IT-related projects Updating IT equipment and maintaining the asset register Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations Training Outcome:On successful completion, the apprentice will be qualified as a Level 3 IT Support Technician, which will provide a clear progression path, enabling individuals to develop their skills and advance in their careers. The knowledge gained through apprenticeships can serve as a solid foundation for further specialisation or higher-level qualifications.Employer Description:The Elms Academy is a diverse and vibrant community situated on Clapham Common. In 2024 our A level results were ranked amongst the top in United Learning Academies with 36% A*-A and 71% A*-B grades. In terms of GCSE results, a tremendous 76% of students achieved a grade 4 or above in both English and maths, with 59% achieving grade 5 or above in the two subjects. Our progress 8 score was +0.91 which put us at the top of the Lambeth borough. These results are due to the unique culture and community that has developed at The Elms Academy. The highest expectations of students and real academic rigour are combined with a strong focus on developing the whole child. There is a culture in which every single child matters, and must be supported to achieve their full potential. Unlike local selective schools, our pupils are from a variety of backgrounds and are mixed gender, meaning that Grammar Stream pupils will learn how to socialise and communicate effectively with others. 41% of our students are pupil premium (nearly twice the national average) and so we are working to help some of the UK's most disadvantaged students achieve the best GCSE results possible and thus change lives. All staff at the academy are driven by a strong mission to provide educational excellence to students with the least privilege. Our results show that The Elms Academy is a place where students from all backgrounds thrive academically and socially in an atmosphere of mutual respect, tolerance and diversity. Our academic approach is for every student in every lesson to enjoy their learning. We strive to ensure that our teaching standards are exceptionally high, and that children feel safe and supported in school. Lessons follow a knowledge-rich and academically rigorous curriculum, and we place a significant emphasis on teachers inspiring their students to love their subject through strong personal subject knowledge and a passion for their subject. The Elms Academy is a close-knit and diverse community that learns together, has fun together and continues on our journey towards all-around excellence for each individual student year after year. The Academy has cultivated a friendly and welcoming environment for all its staff, with a strong collaborative culture that has community at its heart. Our staff feel empowered, supported and are provided with the highest-quality professional development and effective performance management. We pride ourselves on ensuring that every member of staff is supported to be the best they can in the classroom and to achieve their career aspirations. That helps us to build our own talent pipeline. We have made staff wellbeing a priority by promoting good physical and mental health and listening to the feedback from all staff.Working Hours :Monday-Friday between 8.10am-4.10pm. Term time only.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Literacy Skills,Self-motivated,Flexible approach,Willingness to travel ....Read more...
Care Office Administrator Apprentice
Key Responsibilities: Answer telephone calls and respond to email enquiries in a professional and timely manner Support with maintaining accurate records of service users and carers Assist with preparing and updating staff rotas and schedulesFile and manage documents, including care plans, compliance records, and training certificates Help with data entry and updating the care management systemSupport recruitment administration (e.g., application tracking, interview bookings) Ensure confidentiality and data protection is upheld at all timesProvide general office support, such as photocopying, printing, and ordering supplies Greet visitors and assist with basic front-desk duties Participate in team meetings and staff training Undertake tasks as directed by the Registered Manager or Sensor Administrator What You’ll Learn: Administrative processes in a regulated care environment Effective communication with clients, families, carers, and professionals Use of care sector software systems and scheduling tools Time management, prioritisation, and customer service skills Understanding of CQC standards and documentation practices Requirements: Essential: Willingness to learn and work in a busy care setting Good verbal and written communication skills Basic IT skills (Microsoft Office, email, typing) Reliable, punctual, and well-organised Friendly and professional attitude Commitment to completing the apprenticeship programme Desirable: Previous experience in an office or care environment GCSEs in English and Maths (Grade 4/C or above) or equivalent Training:The apprenticeship training will be delivered by Sandwell College who will support you throughout the programme. Training will take place in person at your place of work, you will not be requried to attend college (unless there is a requirement for you to retake functional skills).Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities for permanent employment within the business in an administrative or coordinator role.Employer Description:A Domiciliary Care Service Desired Care 4 U is a registered domiciliary care agency that provides additional support to customers with their day-to-day life. We are here to help customers with daily tasks such as personal care, preparing meals, medication support and other activities that allow them to maintain their independence and quality of life. Our experienced caregivers strive to deliver social care to customers in the comfort of their own homes while maintaining their privacy at all times. Being an inclusive agency, we cater to individuals from a variety of racial and cultural backgrounds. Our support services include Learning Disabilities, Physical Impairments and Sensory impairments, older adults, Mental Health, complex needs, Autism and children from the Leaving Care team. We also help with Social, Physical, Domestic and Personal Care. Desired Care 4 U also encourages and facilitates customers to engage with their communities by providing companionship and assistance for outings and social activities. By promoting social interaction and involvement, customers can experience a sense of belonging, leading to a more enriching and fulfilling quality of life.Working Hours :Hours to be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Apprentice Support Technician
Company Overview At IITAC, we value providing superior customer service and are committed to the successful operation of our information technology systems. The role of help desk technician will assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, aiming to resolve issues with efficiency and maintaining a high level of customer satisfaction. The role requires excellent problem-solvers with outstanding communication and customer service skills. Job Purpose To provide a consistent high level of customer service by providing timely, effective and knowledge-based IT support to all IITAC customers, fielding questions and concerns to provide optimal IT-based solutions. Objectives Provide quick and effective assistance with information technology systems Guide customers remotely and in person through systems configuration, troubleshooting and maintenance Listen attentively to customers’ questions and concerns and offer optimal solutions Prioritise customer satisfaction in all communications, directing unresolved issues to next-level personnel Work with desktop support engineers to provide customers with superior service Represent IITAC with professionalism and integrity while helping to advance our company mission Responsibilities Respond to tech enquiries over the phone, via email, through online chats, or in person Inform customers about IT products and services Walk customers step-by-step through the problem-solving process Help with troubleshooting hardware and software Follow up with customers to maintain high level of service Communicate customer feedback to the appropriate internal team members Skills and qualifications Excellent problem-solving and analytical skills Comprehensive knowledge of computer systems and experience troubleshooting hardware and software The ability to break down technological processes and deliver clear, step-by-step instructions Patient, friendly demeanour with a great aptitude for listening Strong verbal and written communication skills Commitment to providing exceptional customer service Personal Attributes Passion for problem-solving and customer service Tech savvy, with experience working in a tech-related field Ability to diagnose and resolve a variety of technical issues Team-oriented mindset with an openness to constructive feedback Eagerness to learn new technologies and systems Training:Day-release training will take place at Burnley College. Training Outcome:Potential for employment on successful completion of the apprenticeship. Employer Description:IITAC provides a comprehensive range of leading edge IT and communications services to companies and organisations, large and small, around the world.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Patience,Great aptitude for listening,Friendly demeanour,Tech savvy,Eagerness to learn ....Read more...
IT Apprenticeship
Troubleshoot and resolve incidents to support our customers on our various hosted service platforms. Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable. Provide best practice recommendations and answer technical questions from our customers enabling them to leverage full potential from their solutions. Work alongside experienced engineers with customers to configure enhancements to evolve their Route 101 deployed solutions. Create and update support tickets on our Support Desk systems and provide regular updates on incidents to our customers. Provide change and maintenance notifications to customers and field any associated queries relating to partner change activity. Assist in maintaining internal company IT systems as well as staff laptops and peripheral equipment. Working on PowerShell and scripts. Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment. You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person. Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Through the Level 3 IT Support Apprenticeship, you’ll gain a comprehensive understanding of IT infrastructure, support systems, troubleshooting methods, and cloud services. Training includes live sessions, practical tasks, and one-to-one mentorship to ensure you build skills that last. Employer Description:Outsource the day-to-day management and configuration of your platforms to us so you can concentrate on what matters most - your customers. More than a service, we view our Managed & Value Realisation Services as a strategic partnership. Our team is committed to delivering ongoing value and long-term success, providing proactive, thorough and responsive service across your entire tech stack using world-class software and a skilled team of people with extensive experience.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working ....Read more...
Customer Services Coordinator
Ready to be part of something exciting? We're on the hunt for a dynamic Customer and Partner Services Coordinator to join our fast-growing operations team in the vibrant world of hospitality and leisure. If you're a confident communicator, tech-savvy multitasker, and thrive in a fast-paced environment, this could be your next big adventure. As we continue expanding across the globe, we need proactive problem-solvers who love working with people and making things happen. Sound like you? Keep reading, this could be the opportunity that takes your career to the next level.You'll need to be confident, proactive, tech-savvy, organised, and a great communicator. Ideally, you'll have at least 12 months' experience in client-facing roles, and any background in hospitality, events, or customer support would be a big bonus. An interest in digital marketing, tech, or design would also go down a treat - we're a creative and tech-led business with a focus on incredible guest experiences and industry-leading client support .Although the role is primarily home-based, there may be times where you'll need to provide on-site technical support, so a bit of flexibility for site visits is important.A day in the life.. Entering and maintaining partner info in our CRMManaging paper and ink stock levels at partner venuesPartner onboarding (CRM setup, contract management, etc.)Analysing reports/results and acting on findings, coordinating with staff and clientsDelivering top-notch, friendly tech support via email, phone, and support deskProactively resolving issues with help from our engineering & tech teamsProducing accurate reports and invoices on timeBooking and planning photobooth setups for corporate events/functionsSupporting credit control activities when neededLiaising with Management Teams and providing supportDispatching equipment to venuesParticipating in team meetings and driving actions/projects forwardOnsite technical support Your toolkit will include Enjoy working as part of a team in a fast-paced settingAbility to communicate with customers, partners and venue staff at all levelsGood IT skills including MS Word, Excel and Outlook as you will be responsible creating contracts, emailing partners and amending excel spreadsheets.Good literacy and numeracy skills as you will be producing reports and documents.Work under pressure and to be able to determine and organise priorities, with minimal supervision.No prior knowledge of photobooths is required as we are such a niche industry however some experience of working in the hospitality industry (bar work/events) would be an advantage Business Level knowledge of a European language would be amazing! What to expectThis position includes evening and weekend work. We're looking for enthusiastic people who can spend up to three weeks in Newcastle for initial hands-on training. After that, you'll be expected to spend 1-2 days per month at our Gosforth HQ. This helps keep you connected to the wider team, supports ongoing training, and keeps you close to our R&D hub, where we test new ideas, build cool stuff, and share what's next.We don't just offer a job, we offer a chance to grow, learn, and be part of something exciting. You'll get a competitive salary, flexible working options, and the chance to work with a passionate, supportive team. Plus, plenty of opportunities for training and development to help you level up your skills. Oh, and the usual perks like holiday allowance, pension, health schemes, plus the chance to be at the forefront of innovation in a fast-moving industry. ....Read more...
IT Support Apprentice Level 3 Technician
Asset Management – Ensure that the ITAM database is kept up to date, ensuring that the asset lifecycle and disposal is followed Diagnose and resolve hardware and software-related issues in a timely manner, escalating more complex issues to higher-level support teams as needed Assist with user account management tasks such as password resets, access provisioning, and account setup/deactivation Educate users on basic IT concepts and best practices to enhance their productivity and security awareness Proactively monitor, assess, and report on all tickets against defined Incident and Request Management KPIs, ensuring that appropriate action is taken to progress tickets where required Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the problem management process Windows OS knowledge Office 365 and Outlook knowledge Using remote troubleshooting tools Implementing and cascading new processes Responding to customers when service issues are detected Problem-solving and analytical abilities, with a keen attention to detail Logging and keeping records of customer service issues and solutions in the helpdesk ticket system Communicating with second- and third-line support and escalating service issues to the appropriate level for swift resolution Updating self-help documents so customers and colleagues can fix problems themselves Training:Delivery model: Work-based training with your employer Day release during term time (approximately 1 day a week for 1 year) Regular meetings with your training coordinator to monitor progress and well-being Approximately four on-site assessment visits per year Level 2 Functional Skills in Maths and English (7 days at college for each, if required) Off the job training will count for at least 6 hours a week of an apprentice’s time at work Qualifications included: Level 2 Functional Skills in English and Maths (if required) Level 3 Information Communications Technician Apprenticeship End Point Assessment: Work-based project and presentation Portfolio-based interview Training Outcome: Service Desk Analyst Deskside Support Analyst Employer Description:Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. At Siemens Healthineers Magnet Technology in Eynsham, Oxford, we are a world leader in the design and manufacture of superconducting magnetic resonance imaging magnets for medical applications and we take enormous pride in developing truly innovative technology to produce superconducting magnet solutions of exceptional quality. From concept stage through to product delivery, we aim to continually push technological boundaries, as it is our mission to make MRI systems more widely accessible across the world.Working Hours :Monday to Friday – 09:00 to 16:30Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Interpersonal ....Read more...
Mobile Contract Supervisor
Mobile Contract Supervisor - Central London - Commercial portfolio - up to 55k plus travel One of the capital's most established building maintenance contractors is currently looking to recruit a mobile contract supervisor to work across a number of high end blue chip commercial maintenance contracts covering Central London and the City. The role will be based from their Central London head office and time will be spent out and about across the client sites. The role will be working predominantly in a hands off capacity but there will be times when you are expected to assist with engineering duties. The role will be managing a team of four engineers across the portfolio and dealing with things such as management of small works, attending client meetings, appraisals and recruitment. Duties and responsibilities:Reporting to the Regional ManagerSupport the site managers and lead the portfolio in their absenceIdentify and quote for adhoc/extra/minor works across the sitesResponsible for Statutory & Code compliance of all sites, ensuring all sites remain compliant and are operating to the latest Technical and Health and safety guidance.Ensure Planned Preventative Maintenance (PPM) is carried out and ensure all PPM schedules are utilised and the appropriate documents controls are in place and up to date.Ensure compliance with statutory responsibilities and maintain records as required.Provide feedback on team and individual performance and identify development needs, conducting regular 1-2-1 and team meetings and performance reviewsFirst line supervision of Specialist Service Contractors, including Induction and signing off and actioning minor worksUtilising Help Desk and PPM systems to monitor staff’s performance and ensure service delivery and all SLA’s and KPI’s are met.Review the log books - Each week go through a different log book to ensure it is up to date and holds all the relevant information.Carry out hands on PPM and reactive maintenance as and when requiredAttend client meetingsOffer technical support to the client and engineering teamApplicants for the role must be able to meet the following criteria:Electrical, Mechanical or Building Services Engineering. HNC, NVQ Level 3 or Equivalent2-3 years leadership experience combined with good Mechanical and Electrical technical knowledge Proven experience as a Supervisor across multiple Contracts/ProjectsCapable of costing and supervising Reactive Repairs and Small Project worksA proven track record of delivery within the M&E Maintenance sectorKnowledge of SFG20 or Equivalent Maintenance SchedulesExperienced in Statutory & Mandatory Compliance Maintenance Records IOSH Working / Managing Safely, Safe system of Work Procedure – PTW; RAMS etc. Team PlayerComputer LiterateAble to Work on Own Initiative ....Read more...
Recruitment Consultant
Sacco Mann have a rare and unique opportunity to join our successful and long-standing Private Practice team in our Manchester office. Our Private Practice team are recording record results, out-performing our competitors and have great scope to continue their growth. They are a close knit, well-bonded team that have a collegiate approach, a great reputation across the market and an unparalleled set of connections. They are attracting a lot of new business and we are looking to bring a further person into the team to allow us to really make the most of the opportunities ahead of us. About the Recruitment Consultant Role: Join a successful (overproducing) team, There is a ‘warm’ desk to pick up Suits a recruiter with experience in either Legal Recruitment or a similar professional sector Focuses primarily on the attraction and placement of Solicitors and Partners in the Private Practice market. This is one of our core teams and a market place where we have been highly active for over twenty years. £200,000 plus billing levels are very achievable. Additionally: We provide a comprehensive and bespoke training programme to ensure that you have the information, skills and expertise that will allow you to be ‘the best version of yourself'. We have in-depth knowledge of our market. We are highly respected by both candidate and clients. People enjoy working with us, they value our opinion and have learnt that they can trust us. This makes our job so much more enjoyable, rewarding and successful. Personal development and career progression is something we focus on, there are no barriers to career progression and progression is entirely based on ability and delivery rather than being time barred or restricted in any way. We have a blended working from home/working from the office environment and have found that this works really well. Being together as a team sharing information, intelligence, tips, successes and woes is really productive and thoroughly enjoyable but we also enjoy the ability to work from home and focus ‘on our desks’. Values and strengths that sum up Sacco Mann: Hard work and a willingness to graft. Recruitment requires us to be switched on, thinking, assessing and looking for solutions at all times. We don’t work silly hours but we do work hard in the hours we put in. Self-motivation is critical. We are excellent at providing support, direction, advice, encouragement and empathy – that is readily available throughout the business and the people who are the most successful embrace this and combine this with a personal maturity and responsibility. We give people plenty of autonomy, Legal Recruitment is a field where developing your own style is entirely viable and beneficial, our role is to help you do this. To allow you the autonomy to work in a manner that works well for you, as well as, representing the business in an appropriate manner. We are grown ups and don’t require micromanaging (in fact people who do require micromanaging do not flourish here). Enthusiasm is also a core attribute, its infectious and this team use that as a way of powering on onto to extra success. We work in close knit groups and we genuinely have each others backs. This is non negotiable. We proactively support each other, we cover each others jobs, provide each other with extra market information and intelligence. We all step in to support, help and encourage each other and the result is that we are all individually better placed and better informed and more successful. We treat people like adults and expect them to behave like adults and they do! We have high expectations and one of the key roles of the business is to help people achieve their goals. This is also really important going forward, the business is in an exciting position, well established, well respected, well funded and ambitious. The Rewards: Success deserves to be appropriately rewarded and that is exactly what we aim to do. Each person: Receives a generous basic salary that is formally reviewed in April every year. We offer an extremely attractive and transparent commission structure There is a company quarterly bonus, this is worth up to £5,000 per person per annum. Softer benefits to include; opportunity to earn extra holidays, more income, holidays and vouchers Wider benefits include private medical insurance, pension, Buy & Sell Holiday Scheme and many more. To find out more about working as a Recruitment Consultant at Sacco Mann call 0161 871 4751 or apply now. ....Read more...
IT Support Apprentice
I.T. Apprenticeship Role with ECC June 2025 As an IT Apprentice, you’ll be working closely with our First, Second and Third Line technicians as they support our existing and new customers’ IT requirements. You’ll have a keen interest in IT and must be able to work as part of a busy support team. Working closely with other departments you will need to build relationships with both internal and external customers. We work to strict SLAs with our customers and you’ll be responsible, after training, for the quality of information logged into our ticketing system – you will be expected to accurately log support tickets in a timely manner. We expect you to be self-motivated, efficient and well-organised with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office, in particular, Outlook, Word, Excel and recent versions of Windows. Skills in Office 365 as well as hardware building are definitely a bonus. Specific duties will include (but aren’t limited to): The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails Using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions Resolving the initial query to the best of your ability if you don’t need to escalate. recognising when a call is urgent and escalate accordingly, Carrying out configuration and testing of new kit prior to install at customer site The ability to work as part of a team, whilst remaining self-motivated in managing your own workload; the ability to demonstrate an excellent customer service focus when dealing with clients We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help Desk – freeing up the First and Second Line technicians to concentrate on the resolution of issues to meet our agreed SLAs. Ultimately we’ll work to promote you through the ranks of 1 st , 2 nd and third line support! Our customers are supported from 8:30am – 6:00pm Monday – Friday [excluding Bank Holidays] and you will work a 37½ hour week around these hours. You may be asked to work the occasional weekend to support customer migrations; this will be supervised and time given back in lieu. In addition, you’ll be expected take part in the Technical Support meetings which take place one morning each week.You’ll need to be educated to at least GCE Grade A-C level in both English and maths.Training:Your training plan: All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments More training information: Wise Origin is a national training provider which was established in 2006 We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures Throughout the program, you will receive dedicated support from your tutor to ensure your success Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard Training Outcome:Ongoing career development and progression opportunities upon successful completion of the apprenticeship.Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :8 am-5 pm pm Monday-FridaySkills: Communication skills,IT skills ....Read more...
Leisure Team Member Apprentice - Swimming Required
Please note: This role involves poolside duties, and you must be a strong swimmer to be considered for an interview. A swim test will be required at the interview stage - details are at the end of this job description. Everyone Active is a leading UK Leisure Provider and are recruiting Apprenticeships in Leisure Team Member roles, to start a career in the Leisure Industry. Progression within the company is a core value, and on completion of your apprenticeship you will have plenty of opportunities to progress and develop within the company. We're looking for enthusiastic people with a willingness to learn who can help achieve our mission of getting our customers to be active 30 minutes a day 5 times a week. The Leisure Team Member Apprenticeship is a great opportunity to begin your career in the Leisure Industry. As part of your apprenticeship you will gain your National Pool lifeguard Qualification along with other nationally recognised qualifications in Leisure. As part of the 18-month programme you will gain the following qualifications; National Pool Lifeguard Level 2 Gym Instructing Level 1 Assistant Swim Teaching Level 2 Swim Teaching Your day to day duties with consist of working to ensure the full operations of a Leisure Centre and maintaining all of the required set standards across the organisation. You will be trained to safely operate the pool as part of a team and ensure the safety of the public. As part of your role you will learn and develop all the skills required to operate the different leisure facilities and activities such as swim and fitness provision. Please be aware, this will also include working on the Reception Desk when required. This is an exciting opportunity for any candidate who has a drive and commitment to develop a career in the leisure industry. A candidate who is keen to learn and become a valued member of the team with flexible skills and attributes to develop into the future. This is a full-time position and you will be required to work on a shift basis at your designated centre. You will be employed on a fixed term contract. If you are invited to interview for this role you will be required to complete a swim test as part of the interview process, in order to be considered for the role you must be able to demonstrate you are able to do the following: Jump/dive into deep water Swim 50 metres in no more than 60 seconds Swim 100 metres continuously on front and back in deep water and then tread water for 30 seconds Surface dive to floor of pool (deepest part) Climb out unaided without ladders/steps With Everyone Active you will be studying towards your Leisure Team Member Apprenticeship Level 2 Standard over the course of 15 months.Training:Leisure Team Member Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Potential Progression to Team Leader and then onto Duty Management training.Employer Description:Sports and Leisure Management Limited (SLM Ltd) is the company behind the Everyone Active brand. The Company is the longest established leisure contractor in the UK having been formed in 1987 by our CEO Stephen Hulme. The Company has seen significant growth over the years and currently manages 93 sports, leisure and cultural facilities in partnership with 34 Local Authority clients.Working Hours :30 hours per week - exact shifts to be confirmed - including early mornings, evenings and weekends.Skills: Team Working,Organisation Skills ....Read more...
Leisure Team Member Apprentice - Swimming Required
Please note: This role involves poolside duties, and you must be a strong swimmer to be considered for an interview. A swim test will be required at the interview stage - details are at the end of this job description. Everyone Active is a leading UK Leisure Provider and are recruiting Apprenticeships in Leisure Team Member roles, to start a career in the Leisure Industry. Progression within the company is a core value, and on completion of your apprenticeship you will have plenty of opportunities to progress and develop within the company. We're looking for enthusiastic people with a willingness to learn who can help achieve our mission of getting our customers to be active 30 minutes a day 5 times a week. The Leisure Team Member Apprenticeship is a great opportunity to begin your career in the Leisure Industry. As part of your apprenticeship you will gain your National Pool lifeguard Qualification along with other nationally recognized qualifications in Leisure. As part of the 18-month programme you will gain the following qualifications; - National Pool Lifeguard - Level 2 Gym Instructing - Level 1 Assistant Swim Teaching - Level 2 Swim Teaching Your day to day duties with consist of working to ensure the full operations of a Leisure Centre and maintaining all of the required set standards across the organisation. You will be trained to safely operate the pool as part of a team and ensure the safety of the public. As part of your role you will learn and develop all the skills required to operate the different leisure facilities and activities such as swim and fitness provision. Please be aware, this will also include working on the Reception Desk when required. This is an exciting opportunity for any candidate who has a drive and commitment to develop a career in the leisure industry. A candidate who is keen to learn and become a valued member of the team with flexible skills and attributes to develop into the future. This is a full-time position and you will be required to work on a shift basis at your designated centre. You will be employed on a fixed term contract. If you are invited to interview for this role you will be required to complete a swim test as part of the interview process, in order to be considered for the role you must be able to demonstrate you are able to do the following: - Jump/dive into deep water - Swim 50 metres in no more than 60 seconds - Swim 100 metres continuously on front and back in deep water and then tread water for 30 seconds - Surface dive to floor of pool (deepest part) - Climb out unaided without ladders/steps With Everyone Active you will be studying towards your Leisure Team Member Apprenticeship Level 2 Standard over the course of 15 months.Training:Leisure Team Member Apprenticeship L2 including Functional Skills in Maths and EnglishTraining Outcome:Potential Progression to Team Leader and then onto Duty Management training.Employer Description:Sports and Leisure Management Limited (SLM Ltd) is the company behind the Everyone Active brand. The Company is the longest established leisure contractor in the UK having been formed in 1987 by our CEO Stephen Hulme. The Company has seen significant growth over the years and currently manages 93 sports, leisure and cultural facilities in partnership with 34 Local Authority clients.Working Hours :40 Hours Per Week - Exact Shifts To Be Confirmed - Including Early Mornings, Evenings And WeekendsSkills: Team Working,Organisation Skills ....Read more...
Business Admin Apprentice (Debenhams Ottaway LLP)
At Debenhams Ottaway, the client and our people are always at the heart of what we do. This role (Practice Support Apprentice) ensures that clients are welcomed into a clean, welcoming office and that team members have facilities required to deliver an excellent service. Key Responsibilities Facilities and General Office: Administration in relation to Departmental credit cards and invoicing processes Cover for Reception team Monitoring of department inboxes as required Taking minutes for weekly Operations meeting and other meetings as required Administration of firm’s car parking arrangements Assisting with the destruction of files Deputise for Head of Operations at People Updates meeting On rota for opening of Ivy House Undertaking the administration of signing of new contracts for the firm and ensuring records are updated Assisting with the processes for desk/office moves Assisting with issues and trained up to use of the Digital Post room system Receive training and undertake DSE Assessments for the firmE-business cards – administration for new starters and leavers Assistant with the setup and set down of Events Undertake Facilities Inductions on new starters first day Maintaining the PSG contract admin for any contracts that sit with PSG teams Production of security passes as and when required Marketing and Business Development: Support for running of staff and hosted events Support marketing team at external events e.g. TEDx St Albans, St George’s Day, Pub in the Park St Albans Coordinate with facilities team for events hosted at Ivy House Production of name badges Support the Marketing Executive with meeting and greeting guests Run reports such as client surveys, business source and relationships calendar Support the Social Impact Team with organising fundraising and other administration Coordinate marketing and client experience meetings and take notes, where required Carry out research on competitors, clients and other organisations Support with the starters and leavers process Internal events administration (in conjunction with Marketing) Assist with the organisation and coordination of firm wide events throughout the year People Team Update and maintain accurate records on the firm’s HR system (Cascade) Recruitment administration Support with the starters and leavers process Assist with the HR and Recruitment inboxes Maintain and update records for individual/firm wide memberships/subscriptions Coordinate and administer work experience placements Organise meetings and room bookings General administration duties (including photocopying, filing, typing) Produce standard letters Assisting with the co-ordination of induction process and working through the induction checklist Taking minutes for HR meetings as required Work through the leaver checklist to ensure this is complete before the employee leaves the firm Organise firm wide internal training and booking external training courses First point of contact for staff phoning to report sickness/absence, updating relevant individuals on staff absences daily and ensure this is logged on the system Assisting with production of HR reports Training: Full training to be provided by the employer and KEITS at the place of employment. The applicant will be working towards a Level 3 Business Administration Apprenticeship The learner will be allocated an industry-specific training consultant who will provide both remote and on-site visits throughout the apprenticeship The apprentice will work towards an End Point Assessment (EPA) at the end of their apprenticeship If you would like to read more about the course content for this apprenticeship, please follow the below links:https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0 Training Outcome: Possibility of future employment if available Role within Practice Support Team i.e. Marketing, Finance, Facilities, IT Employer Description:Debenhams Ottaway is a progressive law firm with a long history and a reputation built on providing outstanding service and legal advice. Based in the heart of St Albans with a London presence, we help individuals, families and businesses in Hertfordshire, London and across the UK. We believe passionately in building long term relationships with our clients and people. Our teams of talented and ambitious people work together to help clients succeed. This is an opportunity to join an exciting and demanding work environment that offers support and guidance to help everyone achieve their best. Our career framework provides the opportunity to learn and develop in a structured but flexible way.Working Hours :9am – 5pm (1 hour lunch), days to be confirmed.Skills: IT skills,Attention to detail,Organisation skills,Presentation skills,Administrative skills,Team working,Initiative ....Read more...
Digital PR Specialist
Drive impact with Digital PRWe are a new kind of cross-border agency with remote work at our core. We believe that great talent shouldn't be confined to a fixed desk, a rigid 9-to-5 schedule, or a long, exhausting commute. In our view, people thrive when they’re trusted to deliver exceptional work without micromanagement or the constraints of a traditional office job. This flexibility allows them to spend more time doing what they love—whether that’s walking their dog, enjoying time with family and friends, backpacking across Southeast Asia, or pursuing personal passions.The role:This is not a typical Digital PR role. As a Digital PR Specialist, you’ll play a key role in developing and executing PR and news generation strategies across diverse clients, industries, and markets. You’ll take ownership of campaigns, ensuring client KPIs are met while also contributing to new business, competitor research, marketing initiatives, and international expansion. This is a chance to be part of a dynamic, remote-first team, helping to build a global digital strategy from the ground up while growing alongside the company in a fast-paced environment. Required Skills & Experience2+ years’ experience, in-house or in an agency environmentGood understanding of the UK media landscape, news agenda and principles of news generationHave a strong understanding of the global media landscapeA strong level of verbal and written communication and copywriting (press release) skillsMust have some experience within Digital PR and Outreach either client or agency side, with existing relationships with PR/media contacts and influencersThe ability to build long lasting and strong relationshipsHave existing experience of strategy, promotion and seeding of client work across socialAbility to work under pressure to meet deadlinesA progressive understanding of SEO, particularly related to off-page SEO factorsA good understanding of how Digital PR is measured and the ability to explain results to clientsA creative thinker who works well in groupsMethodical, organised (working across multiple projects), with high attention to detailA go getter – someone who can own their projects, confidently bring new ideas to the team, feels comfortable to pitch to clients and provide counselDemonstrates initiative throughout their work – responding to clients in a timely manner, taking on their own research where appropriate etcProven track record of Digital PR campaign experience a bonus – examples of highly authoritative backlinks generated to client campaigns in top-tier media.Ability to assess the value of an earned media opportunity from an SEO point of view.Familiar with SEO tools such as: Majestic SEO, SEMrush, Ahrefs.Familiar with a variety of Digital PR/Outreach tools such as: Buzzstream, ResponseSource, HARO, Roxhill, MuchRack, Meltwater, CoverageBook, etc.A keen interest in technology, especially artificial intelligence (AI)ResponsibilitiesDeliver regular high-quality backlinks by researching, devising and executing digital PR and outreach campaigns.Research and contact websites that can provide back-link opportunities to clients.Write press releases, by-lines, case studies and other press material.Send out press releases and contact journalists with stories and content.Follow up with journalists over phone, email and social channels.Build relationships with journalists and the media in a range of industries using a variety of tools.Build relationships with influencers across various industriesWork closely with the wider team to make sure we create impactful PR strategies.You’ll create and research stories, strong media lists and monitor news and search for coverage opportunities.You will get to know your clients, developing detailed knowledge of their businesses and sectors.You will get to know your clients’ competitors, developing an overall knowledge of their PR activity and tactics.You will be proactive and work towards proactively seeking media opportunities for clients outside of any planned work.Use social media to help you grow your media relations, skill set and understanding of the industry.You’ll attend and contribute to regular brainstorms and come up with brilliant, creative and innovative ideas for your clients.Gain exposure to the technical aspects of SEO to help develop your understanding of search engines.Keep the senior team and your manager up to date on results and struggles.Completing performance reports (PR, marketing, and social media)Software skills:Cision/Roxhill/MuckRack/ResponseSource/HARO (important)Media and Social media monitoring tools (important)Excel, PowerPoint, Google Sheets/Docs/Slides (essential)Answer The Public, ahrefs, Semrush (useful)ChatGPT + Perplexity (useful)Benefits:A salary of £25K-30K depending on experience.25 days of holiday in year one (plus bank holidays)3-4 company off-sites per year (including one abroad)Fully remote role (based in the UK)MacBook, mouse, keyboard, additional screen.Option to work from a shared office/co-working space twice a week. ....Read more...
IT Coordinator
Recruit4staff is proud to be representing their client, a leading manufacturing company, in their search for an IT Coordinator to work in their leading facility in Nr Oswestry.For the successful IT Coordinator, our client is offering. Competitive salary £40,000 Per AnnumPermanent position25 days holiday + Bank Holidays, with the ability to buy and sell annual leave each yearParticipation in the Company’s annual bonus schemeDay shifts Monday to Friday, 8 AM to 5 PM (37 hours per week)Death in a service company pension planCompany sick payHealth Care SchemeCycle to Work Scheme The Role – IT Coordinator: Our client is taking a strategic step to strengthen its on-site IT capabilities by appointing dedicated ICT specialists at its most critical and high-impact locations.We are seeking an IT Coordinator to lead local IT operations, support end users, and ensure infrastructure reliability in close collaboration with our global and outsourced teams.This role offers a dynamic and international working environment where your contributions will directly improve the everyday digital experience of our employees. End User Service and Support (as part of the global support process): Working as a 2nd/3rd level end-user support, providing onsite assistance for the Global Service Desk and application teams. Responsible for tracking and resolving incidents, requests, and tasks for the locations and services under your responsibility.Ensuring that our knowledge base is kept up to date. Proposing improvements and enhancements based on experience and feedback from end users. Infrastructure and Governance: Maintain CMDB Data and required documentation on infrastructure for the locations of your responsibilitiesProviding hands & feet assist as part of the IT Support ModelResponsible for aligning business needs with the vendors selected by the client, ensuring that the system will follow Technical Standards, Security Policies, ITIL best practices, and global processes.Transfer knowledge and know-how from business applications owners to global documentation and CMDB, working actively on the projects for CMDB improvements. Managing local Internet service providers and mobile carriersAvailable to work out of regular working hours when it is commonly agreed (according to local legislation) Project Management and Service Coordination: Participation as a technical specialist in global and regional projects like service deployments, office moves and acquisitions and divestment activities. Participation in agreed governance meetings to represent your responsibility areas.Local invoice reviewerPeripheral procurement VOIP and MDM Telephony, VoIP and mobile device support, including device procurement, subscription management and managing the life cycle of the contract with the mobile phone company provider (renewal and negotiations), with approval of the local business manager and line manager What our client is looking for in an IT Coordinator: Computer Science diploma, Electronic Engineering, or equivalent job experience - Essential5+ years of experience in technical IT support roles – Essential Knowledge in Windows desktop computing (MacOS is an advantage) – Advantageous Knowledge in Microsoft server and server infrastructure management – Advantageous Knowledge in tablets, mobile phones and telephony (fixed and VoIP) – Advantageous Knowledge in network infrastructure management – Advantageous Fluency in English – Essential ITIL framework knowledgeHaving experience working in a global organization is preferredStrong communication and interpersonal skillsThe ability to ‘step into the end-user’s shoes and the attitude ‘I am here to help you’Willingness to travel frequently – Essential / between branches Alternative job titles to the IT Coordinator:IT Coordinator, IT Troubleshooter, IT Technician, IT SpecialistThe IT Coordinator is commutable from:Ellesmere, Wrexham, Oswestry, Shrewsbury, Telford, Chester, Llangollen, Ruabon, Whitchurch, Shropshire, Powys, Cheshire, MidlandsFor further information about this IT Coordinator role and/or any other positions, please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited, which is operating as a recruitment agency, agent, agency, employment agency, or employment business. ....Read more...
Global ERP Development Manager
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Global ERP Development Manager Globally manages the ERP development staff of the IT department. In addition, continues to perform development work, when necessary, while serving as the leader of the team. Provide leadership and management to the global ERP development staff, while supporting the definition, analysis and implementation of information systems and business solutions. This support includes both global business processes and global IT solutions. Essential Duties and Responsibilities: Demonstrate strong leadership while working with the global IT development staff, end-users, IT management and business analyst team members, while supporting the implementation of strategic information systems and business solutions that support the operational needs of the business. Provide management of global IT resources (primarily the development staff) and other project team members for the implementation of information systems and business solutions. This includes responsibilities associated with day-to-day project management, such as, but not limited to project definition (scope, timeframe, resources, costs), weekly status, issue identification and resolution, etc. Manages consultants, contract programmers, interns, part-time clerical assistance, and business team members, as needed. Provide guidance to, and support IT professional development of, the development staff by day-to-day management of project personnel, setting and monitoring annual performance objectives and conducting performance reviews, training, (formal and informal OJT). Perform analysis and development duties and activities. Provide overall development support in the implementation of new ERP application software packages, package modules and new releases upgrades. Projects may be global and cross-divisional and can be solely business re-engineering and/or IT. This support should be of the highest quality, on-time and within budget. Plans and schedules development projects and staff assignments. Coordinates the scheduling of work with the other IT departments, including business analyst and technical teams, as well as the business community. Assist in the identification of multiple alternatives and objectively evaluate each for the best solution balancing both business needs and cost benefits. Demonstrate strong formal and informal communication skills including written, oral and team. Reads, writes, and communicates fluently in English. Other duties may be assigned, as necessary. Additional Job Functions: (Other Less Critical Job Activities) Coordinates / directs the activities of project teams to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. Note: Other duties may be assigned, as required, based upon the demands of project or problem resolution specifics. Managerial Responsibilities: This position has a staff of global, professional IT analysts and/or developers as direct reports and is the final decision maker on hiring and terminating. Also provides direction and management to project team members, consultants, contract programmers, interns, and temporary help, as required. Management includes work assignments, discipline, quality/performance reviews, training, and scheduling. Competencies: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality, ability to manage multiple concurrent projects/tasks. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College degree in IT is required. Practical Work Experience Required: 8 - 10 years of applications programming experience. 8 - 10 years of systems analysis and design experience. 5 - 7 years of experience in project management skills. 5 - 7 years of experience in managerial project leadership and/or overseeing the work of project team members is preferred, but not required. Read, write, and communicate fluently in English. Special Knowledge and Skill: Demonstrates leadership and management abilities. General knowledge and understanding of business operations. In-depth knowledge of specific functional areas of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In-depth knowledge of the SAP S/4HANA application software and SAP BTP (Business Technology Platform), including its functions and capabilities, installation, and support requirements. Additional application software systems and technology platforms are a plus, such as Avalara, Goplicity, Vertex, Readsoft, Easysoft, Screen Personas, Liquid UI, etc. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Excellent communication skills. Working knowledge of multiple computing platforms. Working knowledge of multiple relational databases. Working knowledge of IT communication networks. Analytical Abilities: Requires an elevated level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT solutions. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write formal business correspondence and specification documents. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and vendors. Must be able to read, write and communicate fluently in English. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Technical Skills: Must be highly skilled in the use of personal computers. This includes proficient use of Microsoft Office 365 applications, such as, but not limited to, Outlook, Word, Excel, PowerPoint, Visio, Teams. Proficiency with, but not limited to, SAP Applications and Databases, Development Tools and Integration Components, SAP BTP (Business Technology Platform), ABAP, SQL, CDS Views, Java, JavaScript, SAPGUI, Eclipse, Adobe Forms, Adobe Live Cycle Designer, Smartforms, SAPScript, S/4HANA, SD, FI/CO, MM, PP, EH&S, PM, CS, QM, TMS, SCM, WM, EWM, BW, APO, GTS, EDI, IDOC Analysis and Development, SAP Fiori Apps, SAP Netweaver Gateway, Web Services Design and Development, API/BAPI Design and Development, Custom Development for BADIs, Enhancements and User Exits, SAP PI/XI, Business Explorer, Liquid UI, Debugging and Tracing Utilities, HTML, XML, SAP Workflow, Technical Specification Design. Working knowledge of, but not limited to, Microsoft Windows, Microsoft Azure, Microsoft SharePoint, Microsoft Power BI, Microsoft Power Platform, Microsoft PowerApps, Microsoft Flow, Linux, Web Browsers and VPN clients. Basic understanding of IT communication networks. Certificates, Licenses, Registrations: None required but would be helpful. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone. This position will be required to view a computer screen on a regular basis. (80 - 100%) Sitting at desk or conference table (90 - 100%). Some travel, including overnight travel, may be required for training opportunities and/or business engagement at various locations. (0 - 20%) Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential job functions. Works from home and/or in an office environment with controlled climate and quiet conditions. (80 - 100%) Some travel, including overnight travel, may be required for training opportunities and/or business engagement at various locations. (0 - 20%) Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Team Leader ERP Development (NA)
JOB DESCRIPTION Team Leader ERP Development (NA) Supervises the ERP development staff of the IT department in North America. In addition, continues to perform development work, while serving as the leader of the team. Provide leadership and supervision to the ERP development staff of North America, while supporting the definition, analysis and implementation of information systems and business solutions. This support includes both business processes and IT solutions. Essential Duties and Responsibilities: Demonstrate strong leadership while working with the IT development staff, end-users, IT management and business analyst team members, while supporting the implementation of strategic information systems and business solutions that support the operational needs of the business. Provide supervision of IT resources (primarily the development staff) and other project team members for the implementation of information systems and business solutions. This includes responsibilities associated with day-to-day project management, such as, but not limited to: project definition (scope, timeframe, resources, costs), weekly status, issue identification and resolution, etc. Supervises consultants, contract programmers, interns, part-time clerical assistance, and business team members, as needed. Provide guidance and support IT professional development of the development staff by: day-to-day management of project personnel, setting and monitoring annual performance objectives and conducting performance reviews, training, (formal and informal OJT). Perform analysis and development duties and activities. Provide overall development support in the implementation of new ERP application software packages, package modules and new releases upgrades. Projects may be global and cross-divisional and can be solely business re-engineering and/or IT. This support should be of the highest quality, on-time and within budget. Plans and schedules development projects and staff assignments. Coordinates the scheduling of work with the other IT departments, including business analyst and technical teams, as well as the business community. Assist in the identification of multiple alternatives and objectively evaluate each for the best solution balancing both business needs and cost benefits. Demonstrate strong formal and informal communication skills including: written, oral and team. Reads, writes, and communicates fluently in English. Other duties may be assigned. Additional Job Functions: (Other Less Critical Job Activities) Coordinates / directs the activities of project teams to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. Note: Other duties may be assigned, as required, based upon the demands of project or problem resolution specifics. Supervisory Responsibilities: This position has a staff of professional IT analysts and/or developers as direct reports and is the final decision maker on hiring and terminating. Also provides direction and supervision to project team members, consultants, contract programmers, interns, and temporary help, as required. Supervision includes work assignments, discipline, quality/performance reviews, training and scheduling. Competencies: Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, team work, leadership, effective communication skills, organizational skills, professionalism, commitment to quality, ability to manage multiple concurrent projects/tasks. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College degree in IT or business is preferred, but not required. Practical Work Experience Required: 5 - 7 years of applications programming experience. 5 - 7 years of systems analysis and design experience. 2 years of experience in project management skills. 2 years of experience in supervision or project leadership, overseeing the work of project team members is preferred, but not required. Read, write and communicate fluently in English.Special Knowledge and Skill: Demonstrates leadership and supervisory abilities. General knowledge and understanding of business operations. In-depth knowledge of specific functional areas of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In-depth knowledge of the SAP application software, including its functions and capabilities, installation and support requirements. Proficiency in analysis, design and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of many computing platforms. Working knowledge of several relational databases. Working knowledge of IT communication networks. Analytical Abilities: Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT solutions. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write formal business correspondence and specification documents. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and vendors. Must be able to read, write and communicate fluently in English. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Technical Skills: Must be highly skilled in the use of personal computers. This includes proficient use of Microsoft Office 365 applications, such as, but not limited to, Outlook, Word, Excel, PowerPoint, Visio, SharePoint. Proficiency with SAP applications and databases, development tools and integration components, such as, but not limited to, ABAP, SAPGUI, Adobe Forms, Adobe Live Cycle Designer, Smartforms, SAPScript, ECC/Oracle, S/4HANA, SAP BW, SAP APO, SAP GTS, SAP Fiori Apps, SAP Netweaver Gateway, SAP PI/XI, Business Explorer, Synactive GuiXT/Liquid UI, debugging and tracing utilities, HTML, XML, SAP Workflow. Working knowledge of web browsers and VPN clients. Basic understanding of IT communication networks. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone. Employee will also be required to view a computer screen on a regular basis. (80 - 100%) Sitting at desk or conference table (90 - 100%). Some travel, including overnight travel, may be required for training opportunities and/or business engagement at various locations. (0 - 20%) Works from home and/or in an office environment with controlled climate and generally quiet conditions. (80 - 100%) Some travel, including overnight travel, may be required for training opportunities and/or business engagement at various locations. (0 - 20%) Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...