Providing support to all staff onsite and remotely.
Help the Helpdesk Management Team with continued business improvements.
Communicate daily to clients with open tickets.
Being an available onsite resource 5 days a week, to be hands-on to resolve all IT problems.
Managing the client’s expectations with ongoing tickets.
Ensure all client-related problems are logged correctly.
Inform the Lead Engineer of any tickets requiring escalations.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
There is a strong possibility of gaining a full-time role once you have successfully completed the apprenticeship
Employer Description:Planet IT are an award winner leading IT company offering complete out-sourced IT solutions to organisations across the UK and Europe. Based on Milton Park, Oxford, we provide a comprehensive range of support services, software and hardware solutions to major blue-chip clients and our technicians are highly skilled in planning, implementing and trouble shooting.
Planet IT strive to become one of the top places to work in the UK – in fact, we believe that we already are! Most of the team have been here for years, have built a terrific career, and as corny as it may sound, we really do call ourselves the Planet Family.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Customer care skills,Problem solving skills....Read more...
Fabric Engineer – FM Service Provider - Euston, London - Monday - Friday - Up to £32,000Are you a Fabric Engineer looking for a new challenge?Would you like to work for a leading Facilities Maintenance provider?CBW Staffing Solutions are currently recruiting for a Fabric Engineer to carry out planned and reactive commercial maintenance across a static site in Euston,, London. The successful candidate will have a strong understanding of Facilities Maintenance and have a proven track record in commercial building maintenance.This position would be ideal for a Fabric Engineer currently in a similar position who is keen on progression. In return, the company is offering a competitive salary of up to £32,000 with a potential route into further career progression.Hours of Work & Package InformationBasic Salary of up to £32,000Monday – Friday 08:00am – 17:00pm25 days holiday + Bank HolidaysOver time available Tablet & Work Phone ProvidedFull company uniformKey duties & ResponsibilitiesAbility to deliver excellent customer serviceTo undertake basic “Fabric duties” which would include touching up paint work, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.Painting and DecoratingAssist with office moves (minor office churn) including furniture moversLiaising with the contract management teamInvestigating complaints and taking appropriate actionEnsuring feedback is provided to the helpdesk on the progress of M&E jobsCarry out specialist technical and non-technical work as deemed appropriate to the continuing maintenance function on the client portfolioOffer technical support and backup as requiredEnsure all personnel and contractors that may be working in hazardous areas take all safety measures to prevent danger, avoid injury and prevent damage to equipmentUse all relevant tools and equipment within the safety guidelines as necessary for the completion of worksTo ensure the client receives the highest level of service to their assets by carrying out reactive and planned maintenance, minor improvementsEnsure jobs are completed to a high standardAssist Multi-Skilled Engineers where requiredRequirementsMust go through enhanced DBS clearanceMust be able to provide copies of your trade certificatesA proven track record in commercial building maintenanceMulti-skilledGood communication skills....Read more...
Keech Hospice in Luton provide free specialist end-of-life hospice care for people of all ages. Caring and supporting adults across Bedfordshire and children and their families across Bedfordshire, Hertfordshire, and Milton Keynes with life-limiting conditions. At home, in hospice, or wherever they are needed.They now have an amazing opportunity for someone who is looking to begin a career in IT.They are looking for an apprentice to join their friendly team. So what will you be doing in this role?You will provide technical support to Keech Hospice staff, you will learn the skills to:Provide first line technical support to resolve operational ICT problems for Keech Hospice staff.Escalate technical issues to Managed Service Provider (MSP) helpdesk as required.Work with staff, MSP, ICT Systems Manager, external support providers in providing a full suite of ICT support.Provide guidance and support to staff to allow them to resolve their own technical issues.Highlight repeat/major issues to wider ICT team for action.You will also deploy ICT equipment across the organisation:To raise request for, take delivery of, and setup equipment.Identify areas of concern with existing equipment.Decommission end of service equipment.To work with wider ICT team to make recommendations and improvements.To liaise as appropriate with external ICT contractors:You will support staff to resolve ICT issues in a timely manner.Liaise with ICT suppliers/contractors to resolve issues that require external support or intervention and liaise with other relevant external contractors as required.To improve ICT practices within Keech Hospice:You will assist with implementing ICT and digital developments across the organisation, and also assist with implementing improved ICT and digital practices across the organisation.Report potential improvements to the ICT Systems Manager.Assist in developing staff to acquire skills and understanding to improve their ICT and digital practices.Work to ensure that physical and technical ICT security and information governance policies and procedures are adhered to.Other duties:Other tasks appropriate to the post, which may be allocated from time to time after prior discussion.Training:Level 3 Information Communications TechnicianTraining Outcome:On completion of the apprenticeship the employer will discuss next steps,Employer Description:Keech Hospice provide free specialist end-of-life care for people of all ages. Caring and supporting adults across Bedfordshire and children and their families across Bedfordshire, Hertfordshire, and Milton Keynes with life-limiting conditions. At home, in hospice, or wherever we’re needed.Working Hours :Monday - Friday 9.00am to 5.00pmSkills: communication skills,good timekeeping,IT skills,Motivated....Read more...
Mechanical Maintenance Engineer - FM Provider - Days - Commercial Office - Hammersmith, West London £45,000 Exciting opportunity to work for a leading FM Provider based in Hammersmith, West London . My client is looking for a Mechanical Maintenance Engineer to be based in a commercial building in City of London London. The successful candidates will be mechanically biased (C&G / NVQ) with a proven track record in commercial building maintenance, ideally within a critical site (i.e. Bank, Data centre, Blue chip office etc). Working with the maintenance team on site, he or she will have experience carrying out mechanical, plumbing, HVAC & fabric duties. In return the company are offering a competitive salary of £45,000, further training and career progression. Package£45,000 salary 25 days annual leave + bank holidaysCall out 1 in 4 Key Duties:Respond to Service Desk reactive tasks as directed in accordance with SLAsAssist in ensuring plant rooms are tidy and presentable, reporting any issues for rectification.Undertake reactive maintenance, minor works and public health maintenance including blocked toilets.Investigation and rectification of hot & cold air conditioning complaints. This will entail operation of the Building Management System (BMS), plus operation of the Lighting Control System (LCS).Complete water treatment tasks in accordance with L8 utilising the water treatment logbooks as directed by the Responsible Person(s) report any issues without delay. Undertake minor fabric maintenance works covering areas such as painting, furniture moving, etc and ensuring that any materials required to complete tasks are ordered in a timely and appropriate manner.Carry out minor mechanical installations, as and when requested and supervised.Identify, manage and report any risks, accidents or near misses in a timely manner.Work with and escort contractors during maintenance visits, ensuring that working guidelines are always followed and assisting with the quarterly inspection undertaken by the water treatment consultant.To respond quickly and effectively to any building alarms received from the helpdesk or BMS, and to escalate alarms where necessary, recording all reactive tasks in the shift log.Uphold the integrity of the company always and ensure provision of high levels of customer service are provided.Hours of workMonday to Friday08:00 - 17:00RequirementsMechanically qualified Level 2 / 3 / HNC / HNDYou must be able to provide copies of your trade certificates (Essential)A proven track record in commercial building maintenanceExcellent customer skills If you are interested please get in contact with Tom Gotts of CBW Staffing solutions....Read more...
Mechanical Maintenance Engineer - FM Provider - Days - Commercial Office - Hammersmith, West London £45,000 Exciting opportunity to work for a leading FM Provider based in Hammersmith, West London . My client is looking for a Mechanical Maintenance Engineer to be based in a commercial building in City of London London. The successful candidates will be mechanically biased (C&G / NVQ) with a proven track record in commercial building maintenance, ideally within a critical site (i.e. Bank, Data centre, Blue chip office etc). Working with the maintenance team on site, he or she will have experience carrying out mechanical, plumbing, HVAC & fabric duties. In return the company are offering a competitive salary of £45,000, further training and career progression. Package£45,000 salary 25 days annual leave + bank holidaysCall out 1 in 4 Key Duties:Respond to Service Desk reactive tasks as directed in accordance with SLAsAssist in ensuring plant rooms are tidy and presentable, reporting any issues for rectification.Undertake reactive maintenance, minor works and public health maintenance including blocked toilets.Investigation and rectification of hot & cold air conditioning complaints. This will entail operation of the Building Management System (BMS), plus operation of the Lighting Control System (LCS).Complete water treatment tasks in accordance with L8 utilising the water treatment logbooks as directed by the Responsible Person(s) report any issues without delay. Undertake minor fabric maintenance works covering areas such as painting, furniture moving, etc and ensuring that any materials required to complete tasks are ordered in a timely and appropriate manner.Carry out minor mechanical installations, as and when requested and supervised.Identify, manage and report any risks, accidents or near misses in a timely manner.Work with and escort contractors during maintenance visits, ensuring that working guidelines are always followed and assisting with the quarterly inspection undertaken by the water treatment consultant.To respond quickly and effectively to any building alarms received from the helpdesk or BMS, and to escalate alarms where necessary, recording all reactive tasks in the shift log.Uphold the integrity of the company always and ensure provision of high levels of customer service are provided.Hours of workMonday to Friday08:00 - 17:00RequirementsMechanically qualified Level 2 / 3 / HNC / HNDYou must be able to provide copies of your trade certificates (Essential)A proven track record in commercial building maintenanceExcellent customer skills If you are interested please get in contact with Charlie Long of CBW Staffing solutions....Read more...
Mobile Fabric Engineer / Carpenter – FM Service Provider - Hampshire, Surrey, Berkshire, Buckinghamshire & Sussex - up to £40,000 + PackageAre you a Mobile Fabric Engineer looking for a new challenge?Would you like to work for a leading Facilities Maintenance provider?An exciting opportunity to join an established Building Services company based across Hampshire, Surrey, Berkshire, Buckinghamshire & Sussex.CBW Staffing Solutions are currently recruiting for a Mobile Fabric Engineer to carry out planned and reactive commercial maintenance across commercial offices and high end residential buildings across Hampshire, Surrey, Berkshire, Buckinghamshire & Sussex. The successful candidate will have a strong understanding of Facilities Maintenance and have a proven track record in commercial building maintenance ideally from a Carpentry / Fire Door background. This position would be ideal for a Mobile Maintenance Engineer currently in a similar position who is keen to join an expanding company who can offer progression. In return, the company is offering a competitive salary of up to £40,000 (DOE) with a potential route into further career progression.Key duties & ResponsibilitiesAbility to deliver excellent customer servicePainting and DecoratingCarpentryFire Door Maintenance / Hanging Doors / Installing Fire DoorsAssist with office moves (minor office churn) including furniture movesTo undertake basic “Fabric duties” which would include touching up paint work, tiling, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.Liaising with the contract management teamInvestigating complaints and taking appropriate actionEnsuring feedback is provided to the helpdesk on the progress of M&E jobsCarry out specialist technical and non-technical work as deemed appropriate to the continuing maintenance function on the client portfolioOffer technical support and backup as requiredEnsure all personnel and contractors that may be working in hazardous areas take all safety measures to prevent danger, avoid injury and prevent damage to equipmentUse all relevant tools and equipment within the safety guidelines as necessary for the completion of worksTo ensure the client receives the highest level of service to their assets by carrying out reactive and planned maintenance, minor improvementsEnsure jobs are completed to a high standardAssist Multi-Skilled Engineers where requiredHours of Work & Package InformationBasic Salary of up to £40,000Monday – Friday 08:00am – 17:00pm23 days holiday + Bank HolidaysCompany Van & Fuel CardTablet & Work Phone ProvidedFull company uniformRequirementsIdeally you will be a qualified - Carpenter A proven track record in commercial building maintenanceMulti-skilled / Multi-TradeGood communication skillsIf you are interested in the position please send your details to Dan Barber at CBW Staffing Solutions....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.Overview
At Ometis we provide end to end data services to help our customers unlock the power of their data. We see ourselves as friendly and we're looking for curious, motivated people to share our passion to enable our customers to make data driven decisions about their business.
We believe that diversity strengthens our team so all that we ask is that you have the motivation and the raw material to excel, we'll provide the technical training and support you through the apprenticeship as you take the first steps in your tech career.
We're proud to be the UK's largest dedicated Qlik consultancy
Main responsibilities:
Record the details of new issues and updates in the helpdesk system
Investigate system issues promptly, providing regular progress updates via phone and/or email to the customer
Liaise with suppliers to ensure updates and/or data is delivered on time and to specification
Resolve issues where possible
Perform installs, upgrades and basic configuration of supported software for customers
Contribute to the ongoing development of the Support team processes
Good feedback from the customers and from the business
Required skills:
An enthusiastic and professional attitude with a desire to keep customers happy by helping solve their issues and answer their questions
A commitment to learning new skills
Some understanding of IT concepts such as firewalls, networks, virtual machines
Some understanding of common applications and operating systems - e.g. Microsoft Office, Microsoft Windows, LinuxSome understanding of cloud environments like Azure/AWS/Google Cloud
Good telephone manner and good written English skills
Logical thinker that enjoys problem solving
Efficient worker - able to balance priorities whilst working on multiple tasks in a given day
Good team worker
Training:You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:Ongoing employment and career development. Employer Description:Since forming in 2010, Ometis has grown from humble beginnings to representing some of the country’s leading brands and organisations.
Today we are proud to be the UK’s leading Qlik experts who help businesses across the country gain a competitive advantage with Qlik Business Intelligence solutions. From Qlik development and Qlik training through to bespoke support programmes, we do it all.Working Hours :Our service desk is staffed between 5.30am - 5.30pm, seven days a week, 364 days a year. We have a shift pattern to share the workload and balance out of hours / unsociable working and further information about this will be provided.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Mechanical Maintenance Engineer - Client Direct - Days - Commercial Office - City of London- £46,200 + BonusExciting opportunity to work In House / Client Direct Company in City of London . My client is looking for a Mechanical Mainteanance Engineer to be based in a critical / commercial building Landlord side only within City of London London. The successful candidates will be mechanically biased (C&G / NVQ) with a proven track record in commercial building maintenance, ideally within a critical site (i.e. Bank, Data centre, Blue chip office etc). Working with the maintenance team on site, he or she will have experience carrying out mechanical, plumbing, HVAC & fabric duties. In return the company are offering a competitive salary of £46,200, further training and career progression.Respond to Service Desk reactive tasks as directed in accordance with SLAsAssist in ensuring plant rooms are tidy and presentable, reporting any issues for rectification.Undertake reactive maintenance, minor works and public health maintenance including blocked toilets.Investigation and rectification of hot & cold air conditioning complaints. This will entail operation of the Building Management System (BMS), plus operation of the Lighting Control System (LCS).Complete water treatment tasks in accordance with L8 utilising the water treatment logbooks as directed by the Responsible Person(s) report any issues without delay. Undertake minor fabric maintenance works covering areas such as painting, furniture moving, etc and ensuring that any materials required to complete tasks are ordered in a timely and appropriate manner.Carry out minor mechanical installations, as and when requested and supervised.Identify, manage and report any risks, accidents or near misses in a timely manner.Work with and escort contractors during maintenance visits, ensuring that working guidelines are always followed and assisting with the quarterly inspection undertaken by the water treatment consultant.To respond quickly and effectively to any building alarms received from the helpdesk or BMS, and to escalate alarms where necessary, recording all reactive tasks in the shift log.Uphold the integrity of the company always and ensure provision of high levels of customer service are provided.Hours of workMonday to Friday08:00 - 17:00Package£46,200 salary + bonus25 days annual leave + bank holidaysEmployer Pension Contribution of 7.5%BUPA Private Medical and Dental – with family upgrade availableEAPHealth Assessments every 2 yearsLife Assurance – 4x times salaryIncome ProtectionCritical Illness InsuranceTravel InsuranceWill WritingAnnual Eyesight tests and flu vaccinationsEnhanced family leave paysponsorship for professional /educational studiesindustry leading training schemeDiscounts and cash backs across retail, travel, entertainment etc.RequirementsMechanically or electrically qualified Level 2 / 3 / HNC / HND18th Edition if electrically qualified You must be able to provide copies of your trade certificates (Essential)A proven track record in commercial building maintenanceExcellent customer skills Highly desirable (Not essential)Any further qualifications (i.e. Electrical or Air Conditioning etc)Experience working in a bank / data centre / commercial OfficeHigh Voltage - Experience / Qualification - Current or expiredPrevious experience a day and night shift pattern If you are interested please get in contact with Charlie Long of CBW Staffing solutions....Read more...
The IT Technician plays a crucial role in maintaining and supporting the IT infrastructure across the Enrich Learning Trust, with a primary focus on on-site support at Diss High School and Long Stratton High School. The role involves ensuring seamless network and internet connectivity, maintaining security, responding to IT support requests, and assisting staff and students with IT-related issues.
Resolving IT issues and service requests via the central helpdesk
Installing, maintaining, and troubleshooting hardware, software, and network infrastructure
Managing user access to school systems and networks
Supporting cybersecurity and compliance with GDPR and data protection laws
Assisting staff and students with IT-related queries and training
Contributing to IT projects and supporting system upgrades
Installation of hardware and software on workstations
Maintain online services that extend the school network, such as Microsoft 365 and MIS etc
Setting up new users onto the network and online services.
Remove users from these systems when they have left the school
Setting up, checking and packing away sets of iPads, laptops, etc. when booked. Highlight any issues so that these can be addressed
To function as an escalation point for tickets requiring local on-premise involvement to resolve
Offer support to other team members to help them troubleshoot and resolve incidents and service requests
Proactively inform stakeholders of changes, issues and resolution times
Perform tasks set out by the Digital Lead
Setting up new equipment
Assisting staff and pupils with software and hardware
Routine maintenance of hardware and software, including replacing printer consumables and fixing paper jams, and cleaning projector filters
Minor repairs to hardware
Security marking and keeping an inventory of equipment
As part of the IT Support team maintain networking infrastructure, including all wi-fi, switches, servers and associated devices
Identify and inform areas that will improve school IT security
Training:
IT Solutions Technician Level 3 Apprenticeship Standard
Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Thursday, 8.00am - 4.00pm (30 minute break). Friday, 8.00am - 3.30pm (30 minute break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience,Knowledge of networking system,Use of Microsoft Office....Read more...
The role will include various administration duties within the sales department with the aim to develop and have more responsibility during your apprenticeship.
The role requires a candidate with good IT skills as well as good communication and customer service skills.
Key responsibilities:
Using "Mondays" software to update Sales leads
Making external appointments for sales reps
Quantifying electrical drawings
Assisting other departments with general administration and data input
To undertake filing, faxing, record keeping, photocopying and distribution of relevant documents
Answer the telephone confidently and be able to communicate in a polite and professional manner when taking helpdesk and general enquires
Log all calls/job schedules with a high level of accuracy from customers and contractors
Make telephone calls and be able to confidently communicate to customers, contractors and staff in a professional manner
Check progress, completion of job and that all parties are satisfied
Speak clearly and in a polite/friendly manner
Dealing with sales and customer service queries via the telephone and e-mail
Dealing with e-mailed and faxed orders
Checking inputted orders with a high level of accuracy
Assisting all members of the team as and when required
Dealing with requests for information
Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments by the required timeline
Build up your portfolio of evidence on-going during your apprenticeship programme
Access support from your tutor/assessor and manager when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.Training:Overview of Customer Service Apprenticeship Standard
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge
Skills
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours / Attitude
Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”
Functional Skills: Level 2 in maths and English is required to be completed if GCSEs have not been attained.
You will be required to attend Kirklees College in Huddersfield on a Wednesday.Training Outcome:
Great prospects for progression to a permanent role for the right candidate, and further progression through future training
Employer Description:Operating from our purpose built 5000 square metre factory in Drighlington ideally situated in the centre of the country.
Specialising in the manufacture of a comprehensive range of Industrial and Commercial products enhanced with professional lighting control systems.Working Hours :Monday to Friday
Working Hours:
08:30 am to 17:00pm (Monday to Thursday).
08:30 am to 16:30pm (Friday).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Excellent timekeeping,Excellent attendance,Ability to use Microsoft....Read more...
Building IT systems and configuring networks
General IT cabling
Troubleshooting, testing and analysing problems within systems
Hardware installs include PC Cards, PC's, Desk phone & mobile phones
Create virtual machines that can then be logged onto and used when supporting
Installing servers, firewalls and software
Logging and resolving IT Support calls
Working on ticketing systems
Logging and resolving IT Support calls
Work on customer projects, such as upgrade planning, delivery and reporting
Keep accurate records and document customer service actions and discussions
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Kick-start your tech career with purpose!
At Datacore, we're not just a technology company — we're innovators, powering the future of data infrastructure across the globe. As a pioneer in software-defined storage and intelligent data solutions, we’re driven by a passion for performance, efficiency, and pushing boundaries. We’re now looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice.
This is an exciting opportunity to gain hands-on experience while working towards a recognised qualification, all within a collaborative and cutting-edge environment. You’ll be learning from experienced professionals, helping to support and maintain our internal systems, and playing a key role in keeping our tech running smoothly across the business.
If you're curious about technology, eager to grow, and ready to take your first step into the world of IT — we’d love to hear from you.
A Typical Day in the Job:
Building IT systems and configuring networksGeneral IT cablingTroubleshooting, testing and analysing problems within systemsHardware installs include PC Cards, PC's, Desk phone & mobile phonesCreate virtual machines that can then be logged onto and used when supportingInstalling servers, firewalls and softwareLogging and resolving IT Support callsWorking on ticketing systemsLogging and resolving IT Support callsWork on customer projects, such as upgrade planning, delivery and reportingKeep accurate records and document customer service actions and discussionsSalary, Hours & Benefits:
£14,772.50 per annumMonday - Friday 9am-5:30Group Life Assurance – 4x basic annual salaryGroup Income Protection – 75% of basic annual salaryGroup Critical Illness – 1x basic annual salaryPrivate Medical Insurance – OptionalDesired Qualities, Skills and Knowledge:
Keen interest in ITGood written & verbal communication skillsWillingness to learnTeamwork and problem-solving skillsDriven to get results and achieve goals while maintaining top level integrity and a strong work ethicFlexibility to work in a fast-paced environmentExcellent customer service orientation, creative approach to problem solvingGrade 5 in GCSE English, 4 in GCSE MathsYour Training with Baltic:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.
Employer Description:At Datacore, we're not just a technology company — we're innovators, powering the future of data infrastructure across the globe. As a pioneer in software-defined storage and intelligent data solutions, we’re driven by a passion for performance, efficiency, and pushing boundaries. We’re now looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice.Working Hours :Monday - Friday 9am-5:30pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working....Read more...
Principal Responsibilities
1. To be part of a team of ICT professionals who provide and contribute to the effective and efficient delivery of all server, network and end-user hardware, software and associated services, from installation through to disposal.
2. As part of the team, help to ensure that service objectives are achieved in-line with agreed standards, project management methodologies, budgetary constraints and timescales.
3. To assist the Technical Design Architect, Technical Operations and Deployment Officer or Technical Operations and Procurement Officer in providing schools with effective ICT Support.
4. To ensure that all redundant equipment is identified and disposed of in an appropriate manner in-line with the disposal policy.
5. To work on small-scale ICT projects or assist with and making a contribution to large-scale/ major ICT projects with supervision and assistance.
6. To provide advice and guidance to schools on all server, network and end-user-related matters, including testing procedures with supervision and assistance.
7. To comply with agreed standards in the timely and effective use of the ICT Helpdesk system to aid in the smooth management of incidents and problems across the ICT service for the benefit of its customers.
8. To comply with security, change control and audit trail procedures for systems, software, licencing, integration and interfaces in accordance with information security policies and guidelines.
9. To respond to ICT problems within schools with guidance.
10. To support and maintain effective liaison with users, ensuring that a customer-focused approach is embedded in all activities.
11. To maintain the efficient operation and support of the school networks with guidance from senior team members.
12. Follow procedures for managing user and computer accounts in Active Directory / Open Directory / Office 365 and any other account stores.
13. Ensure servers in schools you are responsible for are backed up in accordance with One IT’s Offsite Backup Policy.
14. Ensure Anti-Virus software is configured and working on all devices in schools.
15. Encourage customers to keep hardware up to date with an emphasis on using business-class hardware from a list of approved vendors.
16. Deploy Apps from App Store and use MDM software with guidance as well as advise school on use of volume purchasing of apps.
17. Block and unblock websites where appropriate in Securly, according to e-safety with guidance from senior team members.
Desired Requirements:
• Full Driving Licence.
• Access to a motor vehicle on a daily basis.
Desired skills:
• Excellent communicator.
• Excellent telephone manner.
• Excellent team player by providing assistance and support to colleagues in IT-related matters.
• Ensure that a high level of customer service and support is provided to all internal and external customers.
Entry requirements:
The entry requirements are as follows:
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
GCSE Maths and English (or equivalents) at grades 3+ (D or above).
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance, you could still be considered for the programme.Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.
Your training will include gaining A Level 3 IT qualifications.
Training Outcome:Potential full-time role for the right candidate after apprenticeship completion.Employer Description:Welcome to One IT Services and Solutions! We aim to help schools streamline and consolidate all their IT services into one place to help them achieve outcomes and be successful through their use of technology in their everyday working lives.
Here at One IT, we pride ourselves on our excellent customer service and take a friendly yet professional approach to everything we do. One IT’s dedicated education team have over 20 years experience and we believe that healthy working relationships are key to maintaining and improving the quality of our services. We always aim to get to know our customers and provide a familiar voice at the end of the phone whenever they contact us for support, whether that’s for a general IT query, to book some training, or get help with their school MIS!
We will provide custom and bespoke solutions to fit your IT hardware and connectivity needs, MIS training and support which is simple to use, easy to implement and budget friendly. Our accredited services are used by over 100,000 pupils, staff members and parents / guardians in schools across the UK.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
