Provide first-line support for IT issues and service requests via the central helpdesk.
Install, configure, and maintain hardware, software, and network systems.
Monitor and maintain network security, ensuring compliance with data protection and GDPR regulations.
Set up new users, manage accounts, and remove access when staff or students leave.
Support the maintenance and repair of IT equipment, printers, and classroom devices.
Assist with routine system backups and ensure network stability across the school.
Provide technical assistance for audio-visual equipment and school events.
Contribute to IT projects and upgrades across the Trust.
Support cybersecurity awareness and promote safe digital practices among staff and students.
Uphold safeguarding responsibilities and maintain confidentiality at all times.
Training:As an apprentice, you will receive a combination of structured online learning and practical, on-the-job training. You will work towards achieving the Level 3 IT Solutions Technician Apprenticeship standard, supported by experienced mentors and tutors. Regular progress reviews will help you develop your skills, confidence, and career prospects.Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities for full-time employment within Dereham Neatherd High School or across the Enrich Learning Trust.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday, 8:00am – 4:00pm (Friday until 3:30pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
IT Support Engineer – Managed Service Provider (MSP)Kettering, UK | Full-Time | £25,000 starting salary, rising to £28,000 after 6 months + BenefitsAre you a proactive IT professional with a passion for delivering exceptional support and solutions?We’re working with a growing Managed Service Provider (MSP) based in Kettering, UK, to recruit an experienced IT Support Engineer to join their dynamic and collaborative team.The CompanyOur client is fast-growing IT consultancy and MSP supporting a broad range of businesses across multiple industries. They pride themselves on delivering reliable, proactive, and customer-focused technology solutions, from cloud services and cybersecurity to infrastructure support. This is an excellent opportunity to join a forward-thinking company where your technical skills will be valued and your career can thrive.The RoleAs an IT Support Engineer, you’ll be the first point of contact for clients, providing high-quality support across hardware, software, networking, and cloud environments. You’ll work as part of a friendly, knowledgeable team to ensure seamless IT operations for a diverse client base.Key Responsibilities
Provide 1st and 2nd line technical support via phone, email, and remote tools.Troubleshoot and resolve issues across desktops, laptops, servers, networks, and cloud platforms (e.g., Microsoft 365, Intune, Azure).Install, configure, and maintain IT systems, software, and hardware.Proactively monitor systems to prevent downtime and respond to alerts.Escalate more complex issues to senior engineers when required.Document incidents, solutions, and technical procedures accurately.Contribute to process improvements and client satisfaction initiatives.
Key Requirements
Minimum 3 years’ experience in IT support, helpdesk, or MSP environment (preferred).Strong knowledge of Windows and macOS operating systems, Active Directory, Office 365, and networking fundamentals.Experience with Azure, or similar cloud platforms.Excellent troubleshooting, communication, and customer service skills.Ability to manage multiple priorities in a fast-paced environment.Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are desirable but not essential.Must live within a 20-mile radius of Kettering, UK, with a valid driving licence and access to a car.
Salary and Benefits
Starting salary: £25,000 per annumIncreased to £28,000 upon successful completion of the 6-month probationary periodProfessional development and training opportunitiesExposure to a wide range of technologies and industriesSupportive and collaborative working environmentGenuine career progression opportunities within a growing business
How to ApplyIf you’re an ambitious IT professional looking for your next step with a forward-thinking MSP, we’d love to hear from you.All applications will be handled in the strictest confidence.....Read more...
SpiderGroup, believe technology should empower people, not overwhelm them.Since 2004, they've been helping businesses grow smarter with integrated IT, digital marketing, and web design, all wrapped up in one connected, human-first service.Their superpower?They combine tech brilliance with genuine care, creating meaningful connections between people, systems, and ideas.They live by the values:
Integrity - do what's right, even when no one's watching.Inclusivity - Everyone belongs.Proactive - Don't wait for change, make it happen.Nurturing - Lift each other (and clients) up.Innovation - Always curious, always evolving.
Sound like your kind of vibe? Keep reading...What You'll Be DoingYou'll be the friendly human behind the helpdesk, solving problems, calming chaos, and making customers' days better.
Diagnose & delight - Troubleshoot issues with Microsoft packages, desktops, and networks like a pro.Communicate clearly - Help customers by phone and email, making even the techy stuff easy to understand.Stay organised - Log tickets, track time, and keep everyone in the loop.Collaborate - Work with a supportive team who've got your back.Advocate for customers - Share insights that help us improve and innovate.Keep learning - Stay curious about new tools, technologies, and trends.
Who You AreThe company is looking for someone who's equal parts tech-savvy and people-smart.You'll fit right in if you:
Have experience in a service desk or tech support environment.Stay calm under pressure (even when the Wi-Fi isn't!).Love solving problems and making people smile.Communicate clearly, confidently, and kindly.Are organised, proactive, and keen to keep improving.
If you've ever been told you "make tech make sense," this is your moment!What You'll Get
A team that genuinely cares about you and your growth.Opportunities to learn, experiment, and innovate.The satisfaction of turning tech frustration into customer happiness.A workplace where inclusivity, honesty, and support aren't just buzzwords.Oh, and a chance to be part of a company that's rewriting what "IT support" means.
Ready to Jump In?If you're ready to combine your technical know-how with your people skills, and want to do it in a place that values Integrity, Inclusivity, Proactivity, Nurturing, and Innovation, we want to hear from you!Please attach your CV to the link provided and we will be in direct contact. ....Read more...
Manage own workload through the allocation of calls via the helpdesk
Provide day to day IT Support for the local academy
To monitor and repair equipment on a day-to-day basis to ensure all computer hardware functions safely and effectively to meet the needs of the academy
To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers
To ensure technical assistance is provided at extra-curricular events
Manage printing resources across the Academy
Maintain user accounts including creation of new user accounts where appropriate.
Assign staff and pupil passwords
Provide support to the Academy in its use of media, from recording classes and events through the editing process.
Maintain inventories, asset and security mark ICT equipment
Support evening events at the Academy
Appropriately escalate issues to the Senior ICT Technician or ICT
Cluster Network Manager regarding security and potential risks to the Academy systems
To take responsibility for the successful delivery of hardware-related tasks:
Administration of the ICT Equipment Loan system.
Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
Maintenance tasks, e.g. upgrading and maintaining staff laptops, cleaning equipment, replacing toner and drum cartridges in printers
Routine 1st line tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily
Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment
Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems
Support staff and students with the virtual server environments, windows server 2012 and windows server 2016 and online systems including
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Information Communication Technician Level 3, with support from your employer and the Chesterfield College Group.Training Outcome:You may be considered for a full time position within the team or within the Redhill Academy Trust upon successful completion of this apprenticeship.Employer Description:Tupton Hall School, part of the Redhill Academy Trust, is a thriving 11–18 secondary school in Derbyshire where every person matters. Known for its high expectations and inclusive ethos, the school offers a dynamic learning environment with strong support for personal and professional growth. Apprentices benefit from a culture that values achievement, teamwork, and real-world experience. With excellent facilities and a commitment to developing future talent, Tupton Hall is an ideal place to start your career journey.Working Hours :8am - 4pm Monday to Thursday and 8am - 3.30pm on Friday
Occasionally you may be required to work later, on a rota'd basis, to ensure support is available for school events for e.g. Parents Evenings.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Be a member of our team and share our values - Friendly, Fun and Honest (Don't think of colleagues think of friends, treat customers as you would want to be treated. Build rapport, ask questions about them rather than just the issue, what makes them tick?) innovative and expert (always review the new technology and don't be afraid to try something new or suggest something new). Hard working (get to work on time, don't waste time, always thinking what can I do to help improve things). We do what we say, when we say (if you tell someone something then follow it through and ask for help if you are struggling). Customer service is our number one product (people will forgive us if we do not fix their issue straight away as long as we are polite, courteous, professional, listen, be sympathetic and feedback to them regularly).
Resolution of IT issues to service targets (remotely and on-site)
Accurately maintain and update the Helpdesk System
Work collaboratively within a team environment
Build positive relationships with customers
Installation and configuration of Client, Server and Mobile software/ Apps at client location
Build, configure new PCs, Server and network devices to required specifications. Provide support for IT infrastructure components, including desktops, Laptops, Applications and on-site telephony
Maintaining internal support documentation
Daily network monitoring and backup monitoring
Server support and maintenance task management
Server OS and hardware installation
Candidate must attend customer sites in a timely fashion
This role requires frequent travel to customers’ premises all around the year
Maintaining high standards and professional image of the company is necessary at all stages
Preparing regular end-of-day reports on the tasks assigned is required
This role requires a good positive attitude towards job, tasks, clients and events always
Constantly improving IT support skills is absolute necessary and a passion for learning is a must
Required Skills:
Must hold Valid driving license
Able to provide a high level of service to users
Flexible & “can do” attitude
Team player
Ability to prioritize
Good organization and planning skills with very high attention to detail
Able to communicate effectively with users and senior management
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information communications technician qualification
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship. Employer Description:We have been providing innovative IT systems and solutions since 1993. We specialize in all aspects of Information technology, whether you need support, a single PC, or a complex networked solution. We've recently seen a strategic change and now heavily focus on our customers' success by working alongside them in a collaboration with proactive systems and services. Speak to us about your IT Support needs and we will help you tailor a package suitable for your business growth and development.Working Hours :5 Day work week On-Site - 37.5hours per week
Standard 9-5 work hours Monday - Friday
Permanent contract
Office working environment
Visiting Client sites constantlySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Non judgemental,Patience....Read more...
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB: This position has responsibility of assisting members of the product and technical groups in executing their respective missions. The candidate must be a team player and interface / coordinate with several other departments within Tremco. Expectations are to participate in critical activities aimed at improving existing technical documentation, creating new technical documentation, solving application challenges in the field and assisting with providing technical training to the sales force. Taking initiative, demonstrating enthusiasm, learning new skills and working towards greater autonomy are also expected. The position reports to the Technical Resource Manager and will work closely with the Director, Technical Solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide technical support responsive to customer and sales force needs.
Develops and maintains a prioritized list of assignments from the Technical Resource Manager, the Director, Technical Solutions, and Product Managers.
Assists with coordinating, development and updating of technical documents.
Monitors and advises on competitive product information.
Develops product line presentations and participates in training meetings for customers and company sales force.
Actively participates with Industry organizations where appropriate.
Assists the product and technical group with technical support, including assisting with the product group helpdesk.
Visits construction sites to observe, collect, and report application procedures and deficiencies.
Manages the system engineered to assist the sales force with national inquiries.
Assists with the field trails of new products and processes.
Responsibilities will include any and all responsibilities deemed necessary by the Technical Resource Manager and/or Director, Technical Solutions.
EDUCATION REQUIREMENT: Bachelor's degree in relevant field.
EXPERIENCE REQUIREMENT: 1+ year of related experience required.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Ability to respond to common inquiries or complaints from customers, sales and marketing staff, regulatory agencies, or members of the business community.
Willingness to actively participate in a continuing education program.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, talk, hear, taste, and lift up to 10 lbs.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $49,900 and $62,300 . This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
ABOUT US
Tremco Construction Products Group is the industry's only provider of comprehensive systems and services for all six sides of the building enclosure. Whether new construction or restoration, commercial, residential, in-field or in-plant - structures with CPG systems are easier to build and maintain, virtually impervious to the elements, and can provide any look desired. For restoration and renovation of existing structures, Tremco CPG's six-sided solutions deliver demonstrable performance at the lowest possible life-cycle costs, and ensure peace of mind through long-term warranties and maintenance programs. Tremco CPG represents the combined power of Dryvit Systems, Nudura Inc., Willseal and Tremco Incorporated's Commercial Sealants & Waterproofing, Roofing & Building Maintenance, along with affiliates Weatherproofing Technologies (WTI) and Weatherproofing Technologies Canada.Apply for this ad Online!....Read more...
To provide day to day support, contributing to ensuring effective and efficient operation of the IT systems, for administration, and teaching and learning, throughout the Academy
To operate the IT helpdesk system, ensuring that records are kept of issues identified, and that suitable solutions are recommended, seeking guidance from line manager where needed
To carry out routine IT tasks and activities as delegated by the Line Manager
To provide support for IT hardware, software, network and operating system problems and queries for both staff and pupils
To assist in installing and maintaining the Academy’s hardware to include all network/servers/workstations/data projectors/printers and teaching aides
To assist teachers and pupils within the classrooms as requested by via the line manager
To provide ICT technical support for Academy events and activities including internal events such as staff briefings, staff training
To support the use of online learning systems and platforms, as well as online media and marketing activities
To assist with the support and maintenance of ICT technical requirements which may include hardware installation, infrastructure change and/or software installation and updates
To carry out routine maintenance tasks in accordance with Academy protocols
To ensure backup procedures are followed
To assist in monitoring and identifying threats to information security, including the student misuse of computers, and to report these to the relevant parties
To undertake any relevant training as required
To participate in the Academy’s performance management process
To undertake any other duties as may be deemed necessary to carry out the role successfully or are commensurate with the role
All staff are expected to:
Promote and support the distinctive Christian character of the Academy as demonstrated through its ethos and worship, service to the community, promotion of spiritual and moral values and its commitment to community cohesion
Understand the concept of in loco parentis and be concerned for the development and well-being of each student as a whole person through pastoral and spiritual leadership
Take responsibility for their own professional development and support that of colleagues where appropriate
Engage in the Academy appraisal process and support colleagues in achieving their own targets where appropriate
Follow Trust policy and procedures in relation to keeping children safe in education
Observe health and safety requirements and play their part in ensuring a safe working environment
Contribute to the whole professional life of the school which has successful teaching and learning as its core purpose supported by all staff contributing to the Trust’s commitment to each student gaining meaningful enriching experiences
Training:As an apprentice, you will receive a combination of structured online learning and practical, on-the-job training. You will work towards achieving the Level 3 IT Solutions Technician Apprenticeship standard, supported by experienced mentors and tutors. Regular progress reviews will help you develop your skills, confidence, and career prospects.Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities for full-time employment within Dereham Neatherd High School or across the Enrich Learning Trust.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday to Thursday, 8am - 4pm with a 30-minute break
Friday 8am - 3.30pm with a 30-minute break.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Patience,Knowledge of Microsoft 365,Upgrades,Maintaining software,PC hardware,Understanding basic networks,Troubleshooting,Time Management,Commitment to safeguarding,Data Protection,Professional and reliable,Calm,Flexible,Installation....Read more...
Customer Service Manager Salary 30k dependent on skills and experienceLocation office based daily Cheltenham GL50Full timeWhat We Offer:
Salary £30k/annumCompany pension schemeCycle to work schemeHealth Care Cashplan30 days holiday including bank holidays
Our client &SONS are seeking a Customer Service Manager to oversee their customer service team. The successful candidate will ensure the smooth running of their customer support function, delivering exceptional service across all channels while reflecting the brand’s values. This role will not only manage the customer service team but refine processes, and act as the voice of the customer within the business, feeding valuable insights back into product, marketing, and operations.About Us:&SONS are more than just a company - they are a family. With a legacy of excellence spanning many years, they have established themselves as a leader in the workwear inspired clothing industry. Their commitment to quality, innovation, and customer satisfaction sets them apart, and their people are at the heart of everything they do.The Team You Will Be Leading:&SONS have a small team who are very important to their business. They are the ‘face’ of their business, the people who inform, guide, and advise customers on everything from availability, order tracking, and dealing with any problems.The Role:Customer Support Management
Oversee day to day customer service across email, live chat, phone, and social channels.Lead, support, and mentor the customer service team, including onboarding, training, and performance management.Ensure service standards (response times, resolution times, satisfaction scores) are met or exceeded.
Customer Experience & Continuous Improvement
Review and optimise processes for handling queries, returns, exchanges, and complaints.Ensure all customer interactions align with brand tone of voice and values.Use customer feedback and data to identify and resolve pain points in the online experience.Collaborate with Operations to improve fulfilment and return workflows.
Cross-Functional Collaboration
Work closely with Marketing to align on promotions, campaigns, and communications.Provide feedback to Product and Merchandising teams on customer insights (sizing, fit, quality).Support ESG initiatives by embedding repair, reuse, and circularity values in customer communication.
Reporting & Insights
Monitor and report on customer service KPIs.Provide regular insights to leadership to inform product and operational strategy.Track customer sentiment and share trends to help shape brand decision-making.
Skills & Attributes
Strong leadership and people management skills.Excellent written and verbal communication; customer-first mindset.Calm and solution-oriented under pressure.Highly organised, detail-driven, and process focused.Strong commercial awareness of online retail and fashion environments.
Your Experience:
3+ years’ experience managing customer service in fashion, retail, or e-commerce.Proven track record of leading a small-to-mid-sized team.Demonstrable success in improving customer satisfaction and optimising processes.Familiarity with Shopify e-commerce platformsExperience with HubSpot helpdesk/ticketing systems
If you’re based in Cheltenham and passionate about giving garments a second life and want to make a real impact in a growing brand, we’d love to hear from you. Please send your cv by return.&SONS is for everyone. We believe that an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission.We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks. We have zero tolerance for intolerance. We employ the right person for the job, if you are qualified for the position and reading this - we welcome you! INDHS ....Read more...
MAIN DUTIES AND RESPONSIBILITIES/ACCOUNTABILITIES:
Provide first-line IT support to staff and students, delivering prompt, polite, and professional customer service
Troubleshoot and resolve issues across all infrastructure, ICT system, hardware and software
Assist with the setup, configuration, and maintenance of computers, laptops, tablets, printers, and AV equipment
Support ICT use across the school and escalate complex issues to the appropriate members of the IT Support department when needed
Assist with user account management, software installations, updates, and access control
Help maintain and update the school’s IT inventory, tracking equipment and logging activity
Support the maintenance of the school network, including Wi-Fi and server infrastructure under supervision
Contribute to system improvements and IT projects, occasionally working flexibly outside normal hours
Respond to helpdesk tickets and ensure issues are documented and resolved efficiently, escalating issues where necessary
Follow school IT and safeguarding policies, ensuring data security and confidentiality
GENERAL:
Work co-operatively with, and in support of everyone at the school (including the work of other team members) by undertaking such additional duties as are reasonably commensurate with the post and level of responsibility
Review and develop own professional practice, undertaking training as required
Develop good working relations with other colleagues and promote a positive impression of the support services in all circumstances, identifying areas for improvement
Help foster a positive culture by upholding the vision and aims of the school
Training:Level 3 Digital Support Technician Apprenticeship Standard, St Peter’s Catholic High School.Training Outcome:Permanent Role: If you perform well and there’s a vacancy, you may be offered a full-time IT Support role.
Further Training: You may pursue additional certifications to enhance your technical expertise and career prospects. Some valuable certifications include:
CompTIA A+ (IT support and maintenance)
Cisco Certified Network Associate (CCNA) (Networking)
Microsoft Certified Solutions Associate (MCSA) (Microsoft technologies)
Certified Information Systems Security Professional (CISSP) (Cybersecurity)
ITIL Foundation (IT service management)
Google IT Support Professional Certificate (entry-level IT support skills)
Transferable Experience: Even if there’s no role at the school, you’ll have gained: Level 3 Digital Support Technician Apprenticeship
Employer Description:St. Peter’s is a successful and oversubscribed 11-16 Catholic Secondary School of approximately 1040 pupils. We primarily serve the children of our partner parishes across a wide area in Wigan, Lancashire and St. Helens. We pride ourselves on living out our mission statement to be a ‘Learning and serving community enriched through friendship and Christian faith.’ We are committed to both high standards of learning and personal conduct and to being a warm inclusive school where every child can succeed.
The vast majority of our pupils achieve expected or above expected standards at the end of KS2 and this leads to challenging targets at GCSE level. Through our clear expectations and nurturing environment, we create a calm focused learning environment where teachers can teach and the needs of all of our pupils can be met.
The curriculum offer at St. Peter’s is a wide and varied one with a very strong academic core and a diverse offer of Arts, Technical and practical courses. I would encourage you to explore this offer on the school website.
Our staff team is a strong mix of very experienced and more recently qualified colleagues and they are very well supported at all levels by our Professional Development Programme. Staff wellbeing is at the heart of our philosophy and we have embraced a number of strategies to promote this including staff wellbeing cafes, wellbeing buddies and the opportunity to work from home where practicable. Staff Development is supportedWorking Hours :Term time plus 4 weeks (days/hours to be agreed for working during school holidays). Working times are flexible, but generally between 8:30am - 3:30pm Monday - Thursday and 8:30am - 3:00pm on Fridays. 30-min unpaid lunch break. Working from home is allowable.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
ICT Support
Manage own workload through the allocation of calls via the helpdesk
Provide day to day IT Support for the local academy
To monitor and repair equipment on a day-to-day basis to ensure all computer hardware functions safely and effectively to meet the needs of the academy
To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers
To ensure technical assistance is provided at extra-curricular events
Manage printing resources across the Academy
Maintain user accounts including creation of new user accounts where appropriate.
Assign staff and pupil passwords
Provide support to the Academy in its use of media, from recording classes and events through the editing process.
Maintain inventories, asset and security mark ICT equipment
Support evening events at the Academy
Appropriately escalate issues to the Senior ICT Technician or ICT Cluster Network Manager regarding security and potential risks to the Academy systems
IT Resource Provision
To take responsibility for the successful delivery of hardware-related tasks:
Administration of the ICT Equipment Loan system
Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
Maintenance tasks, e.g. upgrading and maintaining staff laptops, cleaning equipment, replacing toner and drum cartridges in printers
Routine 1st line tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily
Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment
Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems
Support staff and students with the virtual server environments, windows server 2012 and windows server 2016 and online systems including O365
To take responsibility for the successful delivery of software-related tasks:
Installation, configuration of new/upgraded software
Produce user guides and offer training and ad-hoc instruction to staff users
On-going software monitoring and maintenance e.g. internal internet filtering software
General
Attendance at staff meetings and INSET activities where relevant.
To uphold and actively support the Trust and Academy’s policies and procedures.
Provide support to other academies in the trust as directed by the ICT Cluster Network Manager
Undertake any other duties which might be reasonably be regarded as within the responsibilities of the post, subject to the proviso that any changes of a permanent nature shall be incorporated into the job description in specific terms
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:Tupton Hall School is a popular 11-18 secondary school where every person matters. We believe in high expectations and the pursuit of achievement for all, where no child is left behind.
Our well-qualified leaders, teachers and support staff work together with students and parents to create a formidable team with one common goal – the best possible success for every child.
Being an academy within The Redhill Academy Trust will support ongoing improvement in the academic progress made by students. Providing opportunities for students to enhance their sporting, musical, creative and practical skills and talents is a strength of school life at Tupton Hall School.Working Hours :Monday- Friday, between 9.00am- 5.30pm.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
The duties may change over time as requirements and circumstances change. The post-holder may reasonably be expected to undertake other duties commensurate with the level of responsibility from time to time.
Duties will include:
To provide day to day support, contributing to ensuring effective and efficient operation of the IT systems, for administration, and teaching and learning, throughout the Academy
To operate the IT helpdesk system, ensuring that records are kept of issues identified, and that suitable solutions are recommended, seeking guidance from line manager where needed
To carry out routine IT tasks and activities as delegated by the Line Manager
To provide support for IT hardware, software, network and operating system problems and queries for both staff and pupils.
To assist in installing and maintaining the Academy’s hardware to include all network/servers/workstations/data projectors/ printers and teaching aides
To assist teachers and pupils within the classrooms as requested by via the line manager
To provide ICT technical support for Academy events and activities including internal events such as staff briefings, staff training
To support the use of online learning systems and platforms, as well as online media and marketing activities
To assist with the support and maintenance of ICT technical requirements which may include hardware installation, infrastructure change and/or software installation and updates.
To carry out routine maintenance tasks in accordance with Academy protocols
To ensure backup procedures are followed
To assist in monitoring and identifying threats to information security, including the student misuse of computers, and to report these to the relevant parties
To undertake any relevant training as required
To participate in the Academy’s performance management process
To undertake any other duties as may be deemed necessary to carry out the role successfully or are commensurate with the role
All staff are expected to:
Promote and support the distinctive Christian character of the Academy as demonstrated through its ethos and worship, service to the community, promotion of spiritual and moral values and its commitment to community cohesion
Understand the concept of in loco parentis and be concerned for the development and well-being of each student as a whole person through pastoral and spiritual leadership
Take responsibility for their own professional development and support that of colleagues where appropriate
Engage in the Academy appraisal process and support colleagues in achieving their own targets where appropriate
Follow Trust policy and procedures in relation to keeping children safe in education
Observe health and safety requirements and play their part in ensuring a safe working environment
Contribute to the whole professional life of the school which has successful teaching and learning as its core purpose supported by all staff contributing to the Trust’s commitment to each student gaining meaningful enriching experiences
Training:
IT solutions technician Level 3 Apprenticeship Standard
Training Outcome:
Possible full-time progression after the apprenticeship for the right apprentice
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Thursday, 8:00am - 4.00pm with a 30 minute break
Friday, 8.00am - 3.30pm with a 30 minute break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Creative,Initiative,Patience....Read more...
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Are you looking for a company that will encourage you to grow and improve?About the companyA rapidly growing Managed Service Provider is seeking an experienced 1st/2nd line support engineer to join their IT team. The ideal candidate will have some experience within an MSP, they would be eager to learn and up-skill themselves via courses/ exams as well as be confident enough to take the initiative ,Responsibilities
1-2 years of User Desktop Support experience – i.e. solid desktop support skills.This needs to be either with an MSP or a candidate which has had sole responsibility of the IT department of a small company i.e. full end to end administration experience.
Core technology experience:
Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues.Microsoft Office – resolving customer issues on all versions.Server administration (e.g. Active Directory, group policy, logon problems including remote logon issues).Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - e.g. mailbox limits, mailbox sharing, file and folder permissions.Smartphone email support (e.g. mailbox setup and synchronisation issues).A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on level of seniority of the end user.Fluent in spoken and written English - required for telephone helpdesk calls and customer correspondence.
Essential Skills
At least 1- 2 year exp in support role Previous exp in MSPAD/O365/M/S
Benefits:
Performance-related salary increases (biannual within first 2 years, annual thereafter) and annual bonus.Bi-annual performance review with management to focus career progression.Pension.Remuneration of all work expenses.Microsoft training plan – study material, study leave and exam costs provided. Bonus of £500 for every exam passed towards certification.Regular opportunities for overtime.Long service increases in holiday allocation – 1 day extra 1 holiday per 1 year of service.Other: Cycle to work scheme, Christmas & Summer Events + other social outings through the year.
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
....Read more...
