FM Helpdesk Team Leader - Seascale - Global Facilities Management Organisation CBW Staffing Solutions are recruiting for an experienced Helpdesk Team Leader who will be responsible for overseeing the daily operations of the helpdesk team, ensuring high levels of customer service, prompt response times and efficient allocation of tasks. You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging, and job tracking. Package:Competitive salary of £35,000 per annum (depending on experience)Core hours are Monday - Friday (40 hours per week)25 days annual leave plus bank holidaysGenerous workplace pension schemeTraining, development & progression opportunities Responsibilities:Lead, coach and motivate the helpdesk team to deliver exceptional serviceAct as the main point of contact for escalations, queries, and performance issuesMonitor and manage workload distribution and ensure all SLAs/KPIs are metSupport the implementation of helpdesk processes and system improvementsPrepare and deliver performance reports to managementLiaise with clients, contractors and internal departments to ensure effective communication and issue resolutionConduct regular 1-1s, appraisals and training sessions for team development Requirements:Proven experience in a similar helpdesk or customer service leadership role, ideally within the Facilities Management sectorStrong understanding of CAFM systems (e.g., Concept, Planon, or similar)Excellent communication, interpersonal and organisational skillsAbility to remain calm under pressure and manage competing prioritiesStrong problem-solving skills and a proactive approach to service deliveryCompetent in MS Office and helpdesk reporting tools Interested? Apply with an up to date CV or contact Aaron Rutter at CBW Staffing Solutions.....Read more...
Facilities Helpdesk Administrator – Anderton – National Facilities Management OrganisationCBW Staffing Solutions are currently recruiting for a temporary Helpdesk Administrator to support a busy facilities helpdesk team during staff absence. This is a 5-week rolling contract with potential for extension, based on site at our client’s office in Anderton, Cheshire.As a Helpdesk Administrator, you will be the first point of contact for incoming maintenance enquiries, assisting engineers, clients, and contractors by phone and email. You’ll work closely with the Service Desk Manager and on site coordinator to ensure smooth operations and excellent service delivery.This is an excellent opportunity for someone with a background in administration, customer service or contact centre work, who is confident in communicating over the phone and thrives in a fast paced environment.Package:An hourly rate of £12.21 PAYETemporary role with a 4 week rolling contract21 hours per week – Monday, Wednesday and Friday (9:00am – 5:00pm)Full training & equipment providedResponsibilities:Answering incoming service desk calls and emailsLogging and categorising maintenance requests using internal systemsCommunicating with engineers, clients, and contractors to coordinate jobsProviding updates and support throughout job lifecyclesSupporting general administrative duties within the teamRequirements:Previous experience in customer service or administration (office or contact centre experience ideal)Good IT skills and ability to learn internal systems quicklyMust be comfortable speaking to engineers, clients and contractors over the phoneReliable, organised and a good communicatorAvailable for the full contract durationIf you are a reliable and confident administrator looking for an immediate temporary role, please apply with your full CV or contact Bethany McCluskey at CBW Staffing Solutions.....Read more...
Facilities Helpdesk Coordinator - Facilities Company - Glasgow - £24,000 - £27,000 DOE CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team. Monday to Friday 08.00am to 17:00pm Office based Key Responsibilities: Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobs To review jobs received during the working day and allocate accordingly to Engineers.Support the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison daily Raising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FM General Administration CAFM knowledge Salary & Benefits £24000 - £27000 DOE 25 days holiday plus bank holidays Good company pension Private Health Care ....Read more...
An opportunity has arisen for a IT Technician / 1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions
As a IT Technician / 1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment.
This is an office-based role offering a starting salary of £23,810 and benefits.
You will be responsible for:
? Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing system
? Logging and managing service tickets using ServiceNow (or similar systems)
? Providing updates to users on the progress of their queries
? Assisting with the installation, configuration, and troubleshooting of software and hardware
? Supporting printer setup, maintenance and issue resolution
? Maintaining accurate documentation and knowledge base articles
? Meeting individual KPIs and contributing to broader service desk goals
What we are looking for:
? Previously worked as an IT Technician, IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician, Service Desk Analyst, Technical Support Analyst, IT Support Analyst, IT Engineer, IT Helpdesk, Support Technician or in a similar role.
? Familiarity with O365, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, PowerPoint)
? Ability to follow detailed instructions with high levels of accuracy
? Strong organisational skills and ability to prioritise workload effectively
? ITIL or Microsoft accreditations (advantageous)
This is a fantastic opportunity to kickstart or develop your IT support career with a reputable and forward-thinking organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. ....Read more...
An opportunity has arisen for a IT Technician / 1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions
As a IT Technician / 1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment.
This is an office-based role offering a starting salary of £23,810 and benefits.
You will be responsible for:
* Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing system
* Logging and managing service tickets using ServiceNow (or similar systems)
* Providing updates to users on the progress of their queries
* Assisting with the installation, configuration, and troubleshooting of software and hardware
* Supporting printer setup, maintenance and issue resolution
* Maintaining accurate documentation and knowledge base articles
* Meeting individual KPIs and contributing to broader service desk goals
What we are looking for:
* Previously worked as an IT Technician, IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician, Service Desk Analyst, Technical Support Analyst, IT Support Analyst, IT Engineer, IT Helpdesk, Support Technician or in a similar role.
* Familiarity with O365, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, PowerPoint)
* Ability to follow detailed instructions with high levels of accuracy
* Strong organisational skills and ability to prioritise workload effectively
* ITIL or Microsoft accreditations (advantageous)
This is a fantastic opportunity to kickstart or develop your IT support career with a reputable and forward-thinking organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
To work on the IT Helpdesk and provide effective 1st line support to staff by investigating and assessing IT issues while assisting in the delivery of an effective and efficient IT support service
The role will include providing general and routine IT support and administration of infrastructure equipment including diagnosis and escalation, undertaking routine maintenance of some resources and equipment, support of common software packages used across the business and other general tasks as appropriate under the supervision / instruction of senior staff
Particular focus will to be given to the businesses ERP system, understanding and logging issues and bugs
Key Responsibilities:
As an IT Apprentice your main roles and responsibilities will include:
Maintaining high standards of support and helpdesk administration
Assist in the development and delivery of IT projects
Provide support for IT users and IT infrastructure
Effectively communicate updates and helpdesk ticket status
PC Building and deliver to users according to build scripts
Perform regular checks to ensure IT systems are operating as expected, escalating an identified issue
Liaise and assign support helpdesk tasks to the IT team
Listening to users in an empathetic and pragmatic manner
Log, delegate and monitor calls in Kartell IT Helpdesk system.
Monitor and log issues (with guidance) regarding network devices such as printers, Apple Mac, Windows computers and laptops (including installed software products), IP camera systems, network switches, biometric systems, NAS servers, PBX Phone systems
Monitor all of the IT estate backup procedures
Perform Daily procedural checks
Create and administer Active Directory users and organise mailboxes
Create ERP users and profiles
To support office moves and general IT issues
Administer consumables and equipment
Administer Asset management
Mobile Device management support and administration
To be conversant and comply with Kartell UK Ltd.’s Company and Department Policies and Procedures
To maintain confidentiality of all information
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.
Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:Founded in 2008, Kartell is the largest supplier of radiators, designer towel warmers and bathroom equipment to the independent merchant and showroom sector in the UK. Utilising the strengths of the group Kartell represents a strategic alliance between manufacturing and sales. Combined with important global commercial partnerships which offer additional value to the brand, customers and stakeholders by an innovative approach to production, using the latest technologies, and service with fresh and creative thinking. The route to market using the K-RAD and K-VIT brands is via independent plumbing merchants and showrooms with a focus and commitment to service and continuous improvement. Headquartered in Bedford with a further distribution facility in Wigan, Kartell are focused on next day service using our own fleet of vehicles from modern dedicated warehouses in excess of 400,000 square ft.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Basic IT qualification,Good ability to analyse,Understanding of Windows,Understanding Networks and IT,Written communication skills,Ability to follow policies,Can-do attitude,Keep information up to date,Flexible work attitude....Read more...
Helpdesk Administrator – Temporary position - Chertsey £16-17p/h | Office-Based | Temporary position CBW Staffing Solutions are currently recruiting for a Helpdesk Administrator on behalf of a highly reputable, family-owned business based in the heart of Chertsey. This is a fantastic opportunity to join a supportive and growing team in a newly refurbished office environment. Key Details:Location: Chertsey Salary: £16-17p/h Working Hours: 08:00 – 16:00, Monday to FridayContract Type: Full-time, Temporary Work Arrangement: Fully office-basedRole Overview: As a Helpdesk Administrator, you will play a crucial role in supporting the day-to-day operations of the maintenance team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. Key Responsibilities:Liaising with clients, engineers, and internal staff to ensure smooth operationsManaging engineer diaries and scheduling appointments via internal systemsRaising and processing purchase orders and job quotesCoordinating with the maintenance supervisor to allocate daily tasksManaging incoming and outgoing communications (emails and calls)Maintaining accurate records by scanning and uploading documentationOpening and closing maintenance jobs on internal systemsAssisting with diary and call-out rota managementProviding general administrative support to the wider teamRequired Experience and Skills:Prior experience in a Facilities Management (FM) or maintenance environmentStrong background in finance-related admin: quotations, invoicing, purchase ordersExcellent organisational and multitasking abilitiesIT literate with the ability to quickly adapt to new systemsConfident communicator with strong interpersonal skillsProven administrative experience in a fast-paced office settingIf you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you. To apply, please send your CV to Abbie at CBW Staffing Solutions for immediate consideration.....Read more...
Helpdesk Administrator – Remote working | Up to £26,000 per annum | Permanent Role CBW Staffing Solutions are currently recruiting for a Helpdesk Administrator on behalf of a highly reputable facilities management contractor. This is a fantastic opportunity to join a supportive and growing team within the Facilities Management industry! Key Details:Location: Remote working Salary: £26,000 per annum Working Hours: 08:00 – 17:00, Monday to FridayContract Type: Full-time, PermanentRole Overview: As a Helpdesk Administrator, you will play a crucial role in supporting the day-to-day operations of the maintenance team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. Key Responsibilities:Liaising with clients, engineers, and internal staff to ensure smooth operationsManaging engineer diaries and scheduling appointments via internal systemsRaising and processing purchase orders and job quotesCoordinating with the maintenance supervisor to allocate daily tasksManaging incoming and outgoing communications (emails and calls)Maintaining accurate records by scanning and uploading documentationOpening and closing maintenance jobs on internal systemsAssisting with diary and call-out rota managementProviding general administrative support to the wider teamRequired Experience and Skills:Prior experience in a Facilities Management (FM) or maintenance environmentStrong background in finance-related admin: quotations, invoicing, purchase ordersExcellent organisational and multitasking abilitiesIT literate with the ability to quickly adapt to new systemsConfident communicator with strong interpersonal skillsProven administrative experience in a fast-paced office settingIf you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you. To apply, please send your CV to Abbie at CBW Staffing Solutions for immediate consideration.....Read more...
Helpdesk Administrator – Temporary position - Kemsing, Kent £15-16p/h | Office-Based | Temporary position CBW Staffing Solutions are currently recruiting for a Helpdesk Administrator on behalf of a highly reputable, family-owned business based in the heart of Kent. This is a fantastic opportunity to join a supportive and growing team in a newly refurbished office environment. Key Details:Location: Chertsey Salary: £15-16p/h Working Hours: 09:00 - 17:00, Monday to FridayContract Type: Full-time, Temporary Work Arrangement: Fully office-basedRole Overview: As a Helpdesk Administrator, you will play a crucial role in supporting the day-to-day operations of the maintenance team. You’ll be responsible for coordinating engineer schedules, managing internal systems, handling client communications, and processing financial documents such as purchase orders and quotations. Key Responsibilities:Liaising with clients, engineers, and internal staff to ensure smooth operationsManaging engineer diaries and scheduling appointments via internal systemsRaising and processing purchase orders and job quotesCoordinating with the maintenance supervisor to allocate daily tasksManaging incoming and outgoing communications (emails and calls)Maintaining accurate records by scanning and uploading documentationOpening and closing maintenance jobs on internal systemsAssisting with diary and call-out rota managementProviding general administrative support to the wider teamRequired Experience and Skills:Prior experience in a Facilities Management (FM) or maintenance environmentStrong background in finance-related admin: quotations, invoicing, purchase ordersExcellent organisational and multitasking abilitiesIT literate with the ability to quickly adapt to new systemsConfident communicator with strong interpersonal skillsProven administrative experience in a fast-paced office settingIf you're looking to join a close-knit team where your work is valued and you can grow within a stable company, we’d love to hear from you. To apply, please send your CV to Abbie at CBW Staffing Solutions for immediate consideration.....Read more...
To support the team in delivering IT services that meet the needs of both internal and external customers, in line with the company’s requirements.
To support the helpdesk service for all users and maintain accurate records of issues and resolutions in the helpdesk system.
To work towards diagnosing and solving technical problems with Rykneld Homes hardware and software, as necessary or, if required, refer to external service providers.
Assist Rykneld Homes employees with fault-An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be expected to work towards the Information Communication Technician Level 3, with support from your employer and the Chesterfield College Group.finding relating to their allocated IT equipment and with their understanding of Company hardware and software.
To work collaboratively with team members to test system releases, upgrades, and patches.
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be expected to work towards the Information Communication Technician Level 3, with support from your employer and the Chesterfield College Group.Training Outcome:Potential for a full-time position upon completion.Employer Description:Rykneld Homes is responsible for the management, maintenance and improvement of around 7,600 properties and the neighbourhoods in which they are located on behalf of North East Derbyshire District Council.Working Hours :Days and times to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
Mobile Contract Support - Leading FM Service Provider - City of London - Up to £35,000 Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Contract Support to work for an established Facilities company based in the City of London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Contract Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position Up to £35,000 per annum Office based Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral AdministrationCAFM knowledgeIf interested, please send your CV across to Abbie at CBW Staffing Solutions.....Read more...
Contract Support - Chiswick - Up to £37,000 per annum Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Contract Support to work for an established Facilities company based in Chiswick The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Contract Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position Up to £37,000 per annum Office based Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral AdministrationCAFM knowledgeIf interested, please send your CV across to Stacey at CBW Staffing Solutions.....Read more...
The successful candidate will be responsible for supporting customers and colleagues with project support queries relating to internal IT issues or product support / delivery for our customers. This is a junior role and has great potential in a vibrant environment to move up. You will continue to add to a dynamic knowledge base of technical solutions, to ensure that the customer's and organisation's IT infrastructure are as efficient and productive as possible.HOURS OF WORK
Your shifts are allocated across the team evenly and will be shared upfront on a 4 week basis and cover weekends and bank holidays. On average 37.5 hours per week, the hours of 8am to 8pm Monday to Saturday and 10am to 5pm on Sundays across the team. Also, with 45 minutes for lunch.Weekend working is included in the shifts but EIT are happy for Helpdesk Analysts to swap shifts with each other, to accommodate special occasions or to be flexible around working hours.Christmas Day, Boxing Day and New Year's Day are Bank Holidays and are classed as days off for all staff.
Typical Shifts are: (Subject to change)
Early Shift: 08:00 to 16:15 with a 45min lunch break.Late Shift: 11:45 to 20:00 with a 45min lunch break.Sunday Shift: 09:45 to 18:15 with a 45min lunch break.
KEY RESPONSIBLITIESYou will:
Assist and direct staff and / or customers where support tickets are raised.Support projects team with customer IT projects, including preparing IT equipment, EPOS and other scripted functions, to prepare equipment for live customer projects for our blue-chip client base.Identify and implement, where requested by management, any necessary technological advances for enhancing business products and services.Maintain and update existing products and services and provide documentation to support and educate employees and customers in said use where applicable.Support and maintain software and hardware used in the organisation's day-to-day operations and services.Provide an excellent level of service to our customers, being professional and courteous at all times.
In addition to the above there may be other duties to carry out in relation to business/customer operational needs as and when required by your line manager to include supporting the warehouse and projects team at busy times and when the helpdesk is not busy. The role will require you to provide excellent levels of service to both internal staff and external customers.KEY REQUIREMENTS
High school education or higher education preferred or, and some helpdesk / project support experience.Demonstrates a desire and aptitude to learn new skills and work on automated systems.Self-motivated, confident and hard-working individual.Strong organisational ability and time management skills.Must be able to work and communicate effectively with both IT Professionals and customers alike and have the ability to adapt communication based on the audience's technical or non-technical ability.Possesses an ability and desire to work in a dynamic, fluid, fast-paced environment.Ability to work on multiple projects simultaneously, yet bring closure to all in a timely manner, as and when required.Good verbal & written communications and interpersonal skills.Must possess excellent problem-solving skills-the ability to logically and systematically identify and resolve issues.Ability to read and interpret technical documentation and procedures.Broad knowledge of common software packages including all Microsoft Office products including good knowledge of Windows / MAC.
SALARY AND BENEFITSThe successful candidate will be rewarded with the following:
Salary based on £19,500 - £24,000 per annum.Discretionary bonus potential at year end.28 days' annual leave (inc bank holidays) - Xmas Day, Boxing Day and NYD closed so holidays.Group Stakeholder pension following a successful trial period.
All applicants must be eligible to live and work in the UK, and due to the nature of our business have a clean driving licence and credit/criminal history. Blue Scorpion Limited and European Information Technology Limited are an equal opportunities employer.....Read more...
Service Desk Engineer - London
3 month contract
£350 - £375 p/d (inside IR35)
IT department within a leading construction engineering business seeking a proactive and analytical service desk engineer for initial 3 month contract. You’ll be based from a central London location - 4 days per week onsite, 1 day working from home.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You’ll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN’s
- Experience working on a Service Desk / management and prioritization of ticket queues.
....Read more...
Support on front desk
Stripping and refurbing IT equipment
Repairing IT equipment
Remote support to customers
Helpdesk support to customers
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group. Training Outcome:Full time position with the company.Employer Description:CLS Repair Services Ltd was established in 2004 with one mission: to bring a reliable, high quality computer repair service to Chesterfield and surrounding areas. Our passion for excellence is what inspired us to open up our shop, and continues to drive us to this day. All our repairs are completed with meticulous detail.Working Hours :Monday to Friday 9.00am to 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This apprenticeship won't be based in one location, it will require travel to different client sites across London
Work with the global helpdesk to provide support for client cases, owning cases from end to end, initial case opening tech support, dispatch, parts ordering, and repairs
Setting up meeting rooms
Generating a great understanding of equipment and ways of working
Learn how to rig and de-rig equipment
Going on site with the team and helping set up and breakdown larger events
Perform tasks in a timely and quality conscious manner
Maintaining and testing equipment
Training:
Audiovisual Technician Level 5 Apprenticeship Standard
Online day release
Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available
Employer Description:AVI-SPL helps enterprise organizations ignite confidence and curiosity, integrate a consistent global technology strategy, increase efficiency, and inspire joy. We design simple, innovative, and personalized solutions. We provide AV, UC, and experiential technology solutions that drive results today and tomorrow and consistent service delivery you can count on.Working Hours :Monday - Friday, Hours will vary between 07:00 - 19:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Creative,Physical fitness....Read more...
Work with the global helpdesk to provide support for client cases, owning cases from end to end, initial case opening tech support, dispatch, parts ordering, and repairs
Setting up meeting rooms
Generating a great understanding of equipment and ways of working
Learn how to rig and de-rig equipment
Going on site with the team and helping set up and breakdown larger events
Perform tasks in a timely and quality conscious manner
Maintaining and testing equipment
Training:
Online day release
Audiovisual Technician Apprentice Level 5
Training Outcome:Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:AVI-SPL helps enterprise organizations ignite confidence and curiosity, integrate a consistent global technology strategy, increase efficiency, and inspire joy. We design simple, innovative, and personalized solutions. We provide AV, UC, and experiential technology solutions that drive results today and tomorrow and consistent service delivery you can count on.Working Hours :Monday - Friday. Hours will vary between 07:00 and 19:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Creative,Physical fitness....Read more...
Assist staff and students with IT hardware and software issues, troubleshooting problems as they arise
Respond to helpdesk requests and incidents in a timely and professional manner
Effective collaboration with our Managed Service Provider for the resolution of IT issues
Provide technical support for meetings, conferences, presentations, and other events, including setting up and operating audio-visual equipment such as projectors, screens, microphones, speakers, sound systems, video conferencing equipment
Assist in maintaining documentation related to IT procedures and systems
Maintenance of the IT and AV asset inventory
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
Level 4 IT Apprenticeship
With further training, you could work in other technical roles, such as:
Network engineer
Database administrator
Systems analyst
IT security co-ordinator
Employer Description:London Film School is the oldest post-graduate film school in the UK and is known for its innovative and creative approach to teaching.Working Hours :Monday - Friday, 9.00am /9.30am - 5.00pm / 5.30pm with a 1 hour (unpaid) lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Providing front-office helpdesk support to end-users of the councils ICT systems.
Responding to user enquiries and providing technical support to resolve issues.
Troubleshooting software and hardware problems and providing solutions.
Installing and configuring computer hardware and software.
Maintaining and updating technical documentation and knowledge bases.
Escalating complex issue to higher-level support teams where necessary.
Keeping support systems up to date and ensuring assets are properly accounted for.
Training:Blended/online learning. The apprenticeship combines workplace learning with structured training, culminating in an End-Point Assessment that includes a project with report, presentation, and professional discussion. Upon successful completion, apprentices receive a Level 3 qualification and are eligible for professional recognition on the Register of IT Technicians.Training Outcome:This is a great entry-level role which could lead to further training and/or various progression paths. Employer Description:This is an exciting time to join us here at Arun. We have high ambitions for this organisation, and all staff play a key and active part in delivering our vision, values, and objectives.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.Working Hours :Monday to Friday, between 8am to 5.30pm on a rota basis.Skills: IT skills,Organisation skills,Customer care skills,Team working,Creative....Read more...
Being 1st line support for colleagues contacting Helpdesk
Inputting details on the call-logging software in accordance with IT procedures
Resolving or referring the calls raised by colleagues as appropriate including:
- Software issues involving Word, Outlook, Practice PMS systems
- Hardware issues such as PCs, Monitors, Dictation equipment, Mobile phones
Maintaining, developing, regulating and over-seeing the operation of the firm’s Call Logging software
Instructing other users in use of the Call Logging software
Liaising with providers outside the firm where necessary
Preparing statistical reports of calls logged for the IT Partner
Managing, organising and updating relevant data using other database applications
Contribute to maintaining a safe and healthy working environment
Contribute to maintaining and improving office procedures
Any other duties which are required by the firm
Training:Training takes place with NowSkills, as the official apprenticeship training provider.Training Outcome:Opportunities for career advancement upon successful completion of the apprenticeship.Employer Description:Our specialist teams of solicitors and lawyers offer a full range of legal services - both for you and your business. Our successes through our commitment to client care, quality of service, and commerciality of advice for private and business clients has brought us into the top 20 of law firms in Yorkshire. We now employ over 230 people and have gained a national reputation for quality.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Literate and numerate....Read more...
Fabric Engineer - FM Service Provider – Temp - Peckham - £20 per hour A Fantastic opportunity to work for a leading FM Service Provider situated in Peckham. CBW is currently looking for a Fabric Engineer to be based in a commercial office building based in Peckham, London. Working with the maintenance team on-site, he or she will be required to carry out fabric PPM and reactive maintenance across a commercial environment.Hours of work08:00am – 17:00pmMonday - Friday Immediate StartPay £20 per hourTemp to perm Key duties & ResponsibilitiesAbility to deliver excellent customer serviceTo undertake basic “Fabric duties” which would include touching up paintwork, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.Liaising with the contract management teamInvestigating complaints and taking appropriate actionEnsuring feedback is provided to the helpdesk on the progress of M&E jobsRequirementsA proven track record in commercial building maintenanceAn understanding of most building fabric duties (Plumbing, Painting, Carpentry, Basic Electrical, etc)Good communication skillsHealth & Safety experienceBasic PC literacy, (Microsoft Word, Excel, Internet, smartphone use)Ability to deliver excellent customer serviceSelf-motivation with the ability to manage tight time constraints and prioritise workloadPlease send your CV to Katie at CBW Staffing Solutions for more information. ....Read more...
At Saints Peter and Paul, we focus on being respectful, aspirational, and compassionate. Every member of staff plays a key role in promoting these values and the school is proud of its open, collaborative, supportive and forward-thinking culture.
The apprentice will support the installation, maintenance, availability, and security of the network, including its hardware and software. You will maintain systems as directed by the Network Manager, including but not limited to the IT Helpdesk ticketing system.
Supporting the faculties in their use of ICT to enhance teaching and learning and understanding how new technologies can deliver a better experience for students in the classroom, will also be integral to this role.
Duties include:
Assist in the installation, maintenance, availability and security of the school’s network, hardware, and software
Monitor and respond to tickets which are logged via the helpdesk
Prioritising and resolving issues in a supportive and efficient manner and escalating only more complex tickets to the Network Manager
Ensuring classroom IT, AV equipment and software is maintained and ready to be used, taking into account the requirements of teaching staff
Maintenance of device, including organising termly checks on trolleys and IT suites to ensure they fully function for students to use
Supporting the smooth running of all school systems ensuring that all critical systems are working and if there is an issue with them it is resolved quickly and efficiently
Monitoring the schools e-safety/filtering software, including checking and adding/removing websites from relevant staff/student filters
Maintaining new and existing accounts are working within the school’s local network through Active Directory, Group Policy, and Office 365/Azure
Supporting Students and Staff with access to school communication systems such as Class Charts
To support school staff in in improving their knowledge of IT systems which will help their knowledge and use of IT within the school, including Cloud services such as Office 365
To participate in training and other learning activities and performance development as required
Support faculties to utilise the IT they have available in their classrooms and help them to identify how new technologies could improve the experience for staff and students
Health and Safety:
Ensure maintenance of specialist equipment, check for quality and safety, and undertake repairs if suitable, as required, arranging other repairs or modifications to be carried out
Undertake Health and Safety in the workplace training
Other:
Undertake personal development through training and other learning activities
Attend and participate in meetings as required
Be aware of and comply with policies relating to child protection, health and safety, security, confidentiality and data protection, reporting concerns as appropriate
Be aware of and support difference to help ensure everyone else has equal access to the facilities and feels valued, respecting their social, cultural, linguistic, religious, and ethnic background
Training:
Information Communication Technician - Support Technician
Fortnightly attendance at Riverside College, Widnes
Training Outcome:The successful apprentice may be able to apply for internal opportunities if these arise. Employer Description:Saints Peter and Paul Catholic High School in Widnes (or ‘P and P’ as it’s known locally) is one of the highest attaining secondary schools in the borough of Halton. A popular choice of high school for families across Widnes, Runcorn, and the surrounding areas of Liverpool and Warrington, we are committed to delivering our vision of creating an inclusive community of excellence and opportunity. In July 2022, we were delighted to be once again awarded ‘Good’ status by Ofsted. During this inspection, we received exceptional praise over the quality of teaching in our school, the pastoral support we provide to our children, and our ambitious subject curriculum.Working Hours :This is a full-time role, including school holidays.
The Apprentice will work Monday to Friday, 08:00 to 16:00 each day, with weekly attendance in college.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Reliable and trustworthy,Proactive approach,Adaptable,Discreet, patient and calm,Willing to learn,Good time management....Read more...
Your duties and responsibilities in this role will consist of:
Assist in providing first-line support to users, resolving basic IT issues and escalating more complex problems to senior team members.
Log and manage support tickets using the helpdesk system, ensuring timely resolution of issues.
Help with the installation, maintenance, and support of IT hardware and software using remote tools and deskside support.
Assist in maintaining and updating IT documentation, including user guides and troubleshooting procedures.
Establish good working relationships with users and provide exceptional customer service.
Company Values:
Trust
Trust is the bedrock of every successful business relationship. That’s why we always act openly, ethically and in good faith, single-mindedly pursuing our clients’ best interests in order to earn their trust and confidence at every turn.
Excellence
We aim to lead the way in everything we do, and we hold ourselves to the highest possible standards in all areas. This is how we repeatedly deliver the exceptional performance and unparalleled service that satisfies each client.
Partnership
By working proactively with our clients, partners, the Lloyd’s market, and by keeping closely aligned with their changing needs, we will together ensure we deliver against their ambitions and look after what matters to them the most.
Progress
We will challenge ourselves daily to find new and better ways to add value. We will never stop exploring for big ideas and original approaches that will unlock responsible opportunities for our clients and for our business.
In addition to the duties listed, the jobholder is required to perform other reasonable duties (within the jobholders’ capabilities) assigned by line management.Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:
· Helpdesk Operations and Functions
· Maintaining Digital Systems and Services
· Fundamentals of Digital Systems
· Administration of Digital Systems and Services
· Change Management
· Teamwork and Communications
· Introduction to System Security
· User and Stakeholder Training
· Working in Digital Support
· Data Operations and Security
· Pathways and Career ProgressionTraining Outcome:There is the potential for this role to become permanent after successfully completing the apprenticeship.Employer Description:Hampden is a leading provider of specialist insurance, investment and financial support services. It has grown to become the largest provider of Members' Agency services in the Lloyd's insurance market.
Hampden is a family-owned group, focusing on the London market and international insurance and financial services sector. We manage in excess of £2.3 billion of client assets per year into the London market, making us the pre-eminent investor in the market.
Its key areas of operation are in Lloyd's Members' Agency services, underwriting, insurance company administration, bespoke Run-Off insurance management, audit, tax and consultancy services.Working Hours :Monday to Friday - 8:30AM – 4:30PM – to start then will be 9:00AM – 5:00PM later.Skills: Communication skills,Team working,Microsoft Office,Written communication skills,Strong customer service skills,Logical approach,Eagerness to learn....Read more...
You will be communicating with branch and department managers to further solidify the relationship between them and IT.
To help the department grow, you will be helping to report on SLA's/KPI's within the department.
Responsibilities:
It will be your responsibility to assign tasks to the team and ensure these tasks are being completed promptly by the team and to a sufficient standard
To ensure Helpdesk tickets are titled correctly and assets assigned
Good communication skills as you will be communicating via phone/email/in person with other departments and service users
Maintain and build good relationships with different departments across the business
Being involved in projects and making sure they run efficiently
Once Ivanti is in place, you will be reporting on the teams SLAs and KPIs to help improve the service
When needed, respond to Service Satisfaction surveys to find any improvements that could be made as a department
Ensure tickets are being updated in a timely manner by the team
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
The succesful apprentice will be expected to attend an online lesson once a month
In addiiton, they will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks
Training Outcome:
There is potentially a permanent position available for the succesful apprentice, on completion of their apprenticeship
Employer Description:Our purpose is to enable our customers to maintain operations, improve operational efficiencies, reduce total cost of ownership, environmental impact, and improve the safety of personnel.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Contract Administrator - East Kilbride - Salary up to £31,000 DOE CBW is currently recruiting for an experienced and highly organised Contract Administrator to join a busy, site-based facilities team in East Kilbride. The successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works. Key Responsibilities:Support the Contract Manager with performance reporting and compliance tracking.Deliver excellent service by understanding and responding to both internal and external customer needs.Maintain accurate and up-to-date records across internal and external systems.Operate the helpdesk: logging, distributing, and closing reactive maintenance tasks.Keep all maintenance asset documentation compliant with health & safety and contract standards.Assist in the production of monthly contract reports.Raise purchase orders for subcontractors handling annual maintenance and specialist reactive works.Generate and manage quotes through to completion within the in-house system.Ensure full compliance with company policies and procedures.Person Specification:Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment.Strong customer service and communication skills, with a professional and proactive approach.Good commercial awareness and experience with financial reporting.Proficient in Microsoft Excel (intermediate to advanced level) and general computer literacy.IOSH Managing Safely qualification (desirable).Salary & Benefits:Salary up to £31,000 (depending on experience)25 days annual leave plus bank holidaysCompany pension scheme at 4%....Read more...
