An exciting opportunity has arisen for an IT Service Desk Analyst to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As an IT Service Desk Analyst, you will be providing first and second-line technical support, resolving incidents and requests while ensuring the smooth operation of IT services for the organisations internal users.
This is a permanent role offering hybrid working options (1-2 days at home), a salary of £26,150 and benefits.
Key Responsibilities:
? Providing 1st and 2nd line technical support to internal staff, ensuring all incidents are resolved in a timely manner.
? Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels.
? Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications.
? Supporting internal customers in using IT tools, ensuring effective documentation and user guides are in place.
? Participating in IT projects and contributing to the continuous improvement of the service desk function.
What We Are Looking For:
? Previously worked as an IT Service Desk Analyst, Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
? Proven experience in 1st and 2nd line IT service desk support.
? Background of working in ITIL frameworks and enterprise IT environments.
? Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory.
? Hands-on experience with hardware troubleshooting, particularly desktops and laptops.
? Installation, configuration, and troubleshooting of Microsoft Windows 7, 8.1, 10, and Office 2010, 2013, 2016.
This is a fantastic opportunity to join a forward-thinking organisation in a role that offe....Read more...
This is an exciting opportunity for an experienced IT Support & Project Coordinator to join a forward-thinking technology-driven business that prides itself on delivering innovative solutions to a diverse client base.Company Overview:A leading technology company based in Stratford, London, specialises in providing bespoke IT systems and project management services to a wide range of industries. With a strong focus on collaboration and continuous improvement, this organisation is dedicated to ensuring clients receive exceptional service and reliable technological solutions.Job Overview:The IT Support & Project Coordinator plays a pivotal role in the smooth delivery of IT projects and technical support services. Acting as a central liaison between the development team, clients, and internal stakeholders, this role ensures projects are coordinated efficiently, IT systems operate seamlessly, and clients receive timely support. You will be responsible for managing change requests, resolving system issues, and supporting the IT Director with new project initiatives.Here's What You'll Be Doing:Coordinating IT projects and ensuring effective communication between stakeholdersActing as a liaison between the development team and clients, managing change requests and resolving system errorsProviding system troubleshooting, incident management, user support, testing processes, and compliance proceduresWorking closely with the server hosting company to manage support requirements and technical issuesOverseeing new IT projects, ensuring deadlines and objectives are consistently metReviewing existing IT systems and projects to ensure optimal functionality and reporting issuesSupporting the IT Director in scoping new projects and attending client meetingsDelivering client training on IT systems to ensure users are well-equippedProducing comprehensive system manuals and documentation for both clients and internal teamsMaintaining clear, professional communication with clients, addressing queries and concerns effectivelyContributing to the continuous improvement of IT support processes and overall operational efficiencyHere Are The Skills You'll Need:Previous experience in IT support, project coordination, or a related roleStrong understanding of IT systems, software, and troubleshooting methodologiesExcellent communication and interpersonal skills for client and stakeholder liaisonAbility to manage multiple projects simultaneously with strong organisational skillsExperience working with server hosting companies and an understanding of hosting-related support requirementsKnowledge of IT project management methodologies and tools is advantageousFamiliarity with programming and web development conceptsProven ability to produce clear and concise system manuals and documentationStrong problem-solving skills with a proactive approach to issue resolutionA collaborative team player who can also work independently when neededWork Permissions:You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.Here Are The Benefits Of This Job:Salary of £30,000 - £35,000 depending on experienceOffice-based in Stratford for the first 3 months during onboarding and probationHybrid working pattern after probation: 3 days in-office, 2 days remoteOpportunity to work on innovative IT projects within a dynamic and collaborative teamAccess to professional development and training opportunities to enhance your careerA career as an IT Support & Project Coordinator offers a unique chance to work at the intersection of technology and project management. This sector provides continuous opportunities to develop new skills, engage with cutting-edge technologies, and contribute meaningfully to the success of diverse organisations.....Read more...
An exciting opportunity has arisen for an IT Service Desk Analyst to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As an IT Service Desk Analyst, you will be providing first and second-line technical support, resolving incidents and requests while ensuring the smooth operation of IT services for the organisations internal users.
This is a permanent role offering hybrid working options (1-2 days at home), a salary of £26,150 and benefits.
Key Responsibilities:
* Providing 1st and 2nd line technical support to internal staff, ensuring all incidents are resolved in a timely manner.
* Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels.
* Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications.
* Supporting internal customers in using IT tools, ensuring effective documentation and user guides are in place.
* Participating in IT projects and contributing to the continuous improvement of the service desk function.
What We Are Looking For:
* Previously worked as an IT Service Desk Analyst, Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
* Proven experience in 1st and 2nd line IT service desk support.
* Background of working in ITIL frameworks and enterprise IT environments.
* Strong technical knowledge of Microsoft Windows, Microsoft Office, and Active Directory.
* Hands-on experience with hardware troubleshooting, particularly desktops and laptops.
* Installation, configuration, and troubleshooting of Microsoft Windows 7, 8.1, 10, and Office 2010, 2013, 2016.
This is a fantastic opportunity to join a forward-thinking organisation in a role that offers both challenge and career growth. Dont miss out!
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 3-4 years. Alternatively, already hold current SC security clearance.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Remote support
Microsoft 365 Management
Anti-virus updating/management
Server management
System preparation
Network management
Assisting with a variety of business systems and users meeting SLAs
Training:Information Communication Technician Level 3 Apprenticeship Standard:
The structured part of your apprenticeship training will be provided by JBC Skills Training, we are a specialist technical IT training provider
You will also learn on-the-job, working alongside experienced colleagues
Training Outcome:
Potential full-time employment offer
Employer Description:IT support shouldn’t be a drama or a headache, it shouldn’t be complicated and impersonal, and it should always come with great customer service.
That is just what you will get with E2 Technology Solutions.
All of our skilled engineers provide great business IT support, we have some amazing technology to help us and a wealth of knowledge across many IT Systems.
Our business IT Support contracts are fixed prices and we will work with you to maintain GDPR compliance and we will keep your systems to a Cyber Essentials level of security.Working Hours :Monday - Friday, between 9.00am - 5.30pm (one hour break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
IT Infrastructure Support Engineer required to join a growing IT Operations team. This role plays a critical part in ensuring IT systems, data centre environments, and server infrastructure run reliably, securely, perform reliably. You will act as a key point of escalation for server, network, and data centre issues, providing advanced technical support to internal teams and helping maintain the stability of our core IT services.
Requirements
Experience delivering IT infrastructure and data centre services.
Microsoft Server fluency.
Windows Server
Active Directory
Microsoft SQL Server with SQL
Microsoft Office
Cisco networking technologies
Windows XP for legacy systems support
Responsibilities
Monitor data centres, networks, servers, and infrastructure to identify signs of issues, outages, or performance degradation.
Script and document existing configurations, and automate changes to improve accuracy and efficiency.
Server patching and closing security vulnerabilities across the environment.
Build, configure, and deploy bespoke Windows servers to support business requirements.
Escalation support for the IT team on complex infrastructure and datacentre tickets.....Read more...
IT Infrastructure Support Engineer required to join a growing IT Operations team. This role plays a critical part in ensuring IT systems, data centre environments, and server infrastructure run reliably, securely, perform reliably. You will act as a key point of escalation for server, network, and data centre issues, providing advanced technical support to internal teams and helping maintain the stability of our core IT services.
Requirements
Experience delivering IT infrastructure and data centre services.
Microsoft Server fluency.
Windows Server
Active Directory
Microsoft SQL Server with SQL
Microsoft Office
Cisco networking technologies
Windows XP for legacy systems support
Responsibilities
Monitor data centres, networks, servers, and infrastructure to identify signs of issues, outages, or performance degradation.
Script and document existing configurations, and automate changes to improve accuracy and efficiency.
Server patching and closing security vulnerabilities across the environment.
Build, configure, and deploy bespoke Windows servers to support business requirements.
Escalation support for the IT team on complex infrastructure and datacentre tickets.....Read more...
Throughout the apprenticeship, you will develop both technical and consultancy skills through real-world projects and responsibilities such as:
Supporting Factory IT Operations:
Act as a first point of contact for IT issues impacting production systems and equipment
Support site teams (Operations, Engineering, Maintenance) with IT tools and systems they rely on daily
Delivering IT Solutions:
Support the implementation of factory IT projects following global standards and best practices
Assist with maintaining the site’s factory IT understanding long-term technology needs
Help manage IT assets, including inventory, health checks and lifecycle planning
Learn to create and monitor Key Performance Indicators for system performance, availability, and reliability
Developing Consultancy Skills:
Build strong working relationships with production, engineering, and external suppliers
Understand business needs and help translate them into IT requirements
Participate in meetings to explain technical issues in a clear and simple way
Support communication and awareness of new IT tools, solutions, and services across the site
Problem Solving & Continuous Improvement:
Assist with issue resolution for factory IT systems and escalate problems when needed
Work with Engineering and Maintenance teams to update procedures and drive improvements
Contribute ideas for digital and automation enhancements within the factory environment
Technical Skills You Will Develop:
Server and virtual infrastructure administration
Network fundamentals (e.g., Cisco architectures)
Database concepts and SQL
IT/Organisation Technology security principles
Cloud and enterprise systems awareness
Data handling, reporting and advanced Excel/VBA
Understanding automation layers in manufacturing
Maintain and troubleshoot factory IT infrastructure across automation levels
All required technical training is provided and supported through the apprenticeship programme. Training:Digital and Technology Solutions Professional Level 6.
The apprenticeship requires you to attend a fully funded residential over the course of the apprenticeship programme. Subject to change, the timetable is as follows:
Year 1: September - end November
Year 2: 1 week in September, January and May
Year 3: September
Training Outcome:The employer is ready to invest in the skills of the successful candidate. This is a long-term career opportunity.Employer Description:Mars in Melton Mowbray is a large, family-owned business that operates within the company's Petcare division. The site is dedicated to producing pet food and related products, guided by the company's Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom.Working Hours :Monday to Friday shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Initiative....Read more...
Act as the first point of contact for IT issues and queries from UK staff.
Support with installation, configuration, and maintenance of laptops, PCs, printers, network switches, routers, and mobile devices.
Escalate issues to external IT support providers when required, ensuring timely resolution.
Manage IT equipment inventory and maintain accurate asset records.
Support the onboarding and offboarding of employees (setting up user accounts, equipment, and permissions).
Document IT processes, setup guides, and troubleshooting notes for internal use.
Learn and contribute to process improvement initiatives in collaboration with the Projects & Systems Manager.
Assist with IT-related projects such as system migrations, application rollouts, or hardware upgrades.
Support the implementation of cybersecurity best practices by helping monitor system updates, manage access controls, and promote secure user behaviours across the organisation.
Training:This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:Boluda Towage Europe, a global leader in port and offshore towage, is looking for an enthusiastic IT Apprentice to join their innovative team. With operations in over 100 ports worldwide, Boluda prides itself on combining decades of maritime experience with cutting-edge technology to ensure safe, efficient, and reliable services.Working Hours :9am-5pm Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Passion for IT....Read more...
Business Change Manager – Critical National Infrastructure
Our client, a leading Critical National Infrastructure organization, is seeking an experienced IT Business Relationship Manager to build and maintain strong relationships with senior business leaders and ensure the successful delivery of IT services and projects in a highly complex environment.
Key Responsibilities
Act as a strategic liaison between IT and business stakeholders, ensuring technology solutions align with operational needs.
Build and maintain strong relationships with senior business leaders to drive digital transformation.
Oversee the delivery of IT services and projects, ensuring seamless integration within a regulated, high-security setting.
Identify opportunities for innovation and process improvement while managing risks and dependencies.
Provide expert guidance on IT governance, compliance, and service management best practices.
Requirements
Proven experience building and maintaining relationships with senior business leaders in a complex IT environment.
Strong background in IT service delivery and project management within large-scale organizations.
Expertise in governance, risk management, and compliance related to IT operations.
Ability to navigate highly regulated sectors, ensuring technology aligns with security and operational demands.
Exceptional communication and negotiation skills with the ability to influence at an executive level.
Hybrid (3 days per week required in their Banbury office)
Paying up to £67,500 + benefits
Must be eligible to work in the UK....Read more...
Helping to resolve support tickets related to servers, desktops, laptops, and upgrades.
Responding to alerts for patching, backup, and device performance.
Delivering proactive, scheduled IT tasks and maintenance.
Managing and resolving tickets promptly and professionally.
Learning from experienced IT engineers and gaining exposure to a variety of technologies.
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This Level 3 apprenticeship provides everything you need to kickstart your career in IT. You'll learn about ticket management, troubleshooting, system patching, and more – all while gaining a nationally recognised qualification.Employer Description:We’re an award-winning managed IT & cyber security provider, delivering secure, cloud-first technologyWorking Hours :Monday to Friday, 37.5 hours per week. Times to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Willingness to learn....Read more...
Technical Support:
Provide first-line and second-line IT support for employees, including diagnosing and resolving hardware and software issues.
Assist in the installation, configuration, and maintenance of IT systems, including servers, workstations, and networking equipment.
Perform troubleshooting and repair for computer hardware, software, peripherals, and operating systems (Windows, MacOS, Linux, etc.).
Handle user requests and service tickets in a timely and professional manner.
Assist with the maintenance and management of the organization’s network infrastructure, including routers, switches, firewalls, and VPNs.
Support backup and recovery operations to ensure data integrity and availability.
Monitor system performance, resolve issues, and make recommendations for system improvements.
Participate in the deployment of software updates, security patches, and system upgrades.
Project Assistance:
Support IT projects by assisting with system implementations, migrations, and upgrades.
Help with the setup and configuration of IT equipment for new users and departments.
Collaborate with senior IT staff in the planning and execution of internal IT projects.
Documentation & Reporting:
Maintain accurate records of hardware and software inventory, system configurations, and IT procedures.
Assist in the creation and updating of user guides, FAQs, and other documentation.
Provide reports on system performance, support metrics, and project progress as required by the IT team.
Security & Compliance:
Assist in ensuring IT security standards and policies are adhered to, including password management, data encryption, and anti-virus software.
Support the implementation of organizational security measures to protect against cyber threats.
Participate in IT audits and compliance checks.
Training:An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studyingTraining Outcome:Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioningEmployer Description:We’re proud to design, cut, knit and sew our clothes here in the UK. As well as keeping our environmental impact low, this allows us to craft each piece to the perfect fit and bring you beautiful, enduring styles to enjoy this season and next.Working Hours :Monday - Friday
9am till 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
The apprentice will be responsible for logging, diagnosing, and assisting in the resolution of issues raised by VIPs and users, covering a variety of hardware and software packages. Under supervision, you will help with the installation and configuration of new hardware, software, and services, and provide first-line technical support to users across the business.
Throughout your apprenticeship, you will develop your technical skills, customer service abilities, and understanding of IT service desk operations, contributing to the delivery of high-quality support.
Duties & Responsibilities
Primary:
Assist in providing end-user support to VIPs and users via telephone, remote support, email, and face-to-face interactions, engaging with users at all levels across the organisation
Log, triage, and help resolve IT incidents and requests using the ITSM system (ServiceNow)
Support technical investigations of user issues under supervision, escalating problems to senior team members or higher support tiers when necessary
Learn and apply troubleshooting techniques for hardware, software, and network issues, including desktops, laptops, printers, and mobile devices
Assist with installation, configuration, and maintenance of hardware, software, and services, including new deployments, upgrades, and endpoint activities
Support Active Directory administration and deployment of software via Endpoint Manager
Help maintain and update technical documentation and user-friendly support articles
Assist with printer and consumable support, including driver installation, stock management, and basic troubleshooting
Support basic hardware repairs and part replacements under supervision
Assist with telephony and video conference system setup and support (SIP/VOIP, video conferencing)
Help configure and support iOS/Android mobile and tablet devices and deployment of 4G/5G dongles
Learn basic networking concepts (TCP/IP, Ethernet) and assist with network patching and troubleshooting
Support new site/office setups and moves in collaboration with the networking team
Assist with IT stock management (laptops, monitors, cables, peripherals) and request components via ServiceNow
Participate in IT projects as directed by the IT Manager or other senior IT staff
Communicate effectively with IT team members and stakeholders regarding events that may impact IT services
Maintain a clean and organised working environment and assist with general housekeeping of IT equipment
Handle user concerns and complaints professionally, escalating as needed
Provide cover for the IT helpdesk team and support internal teams as required
Participate in occasional out-of-hours, weekend, or bank holiday work as needed for business continuity and learning
Secondary:
Participate in IT team meetings, training sessions, and workshops to develop technical and customer service skills
Assist with maintaining and updating the IT knowledge base, FAQs, and internal documentation
Good level of working IT knowledge and practices
Support the onboarding and offboarding process for users, ensuring equipment and access are set up or removed as required
Monitor industry news and trends, sharing relevant updates with the IT team
Help test and evaluate new hardware, software, or IT solutions under supervision
Keep working area, cupboards, and storage area clean, tidy, safe and equipment/spares organised
Support other IT projects and initiatives as directed by senior team members
Training:
This role is based in Esher, Surrey
You will be required to work in our head office location, and training will take place remotely with online lessons per week
Training Outcome:
The apprentice will gain the Level 3 Information Communications Technician qualification and may progress into a permanent position within Keltbray
Employer Description:Keltbray is a UK leading specialist engineering contractor, which offers engineering, construction, demolition, decommissioning, remediation, environmental services and reinforced concrete frame solutions. We are a key player in developing and maintaining Britain’s built environment and major civil engineering, operating in highly regulated climates and transforming sites across the UK.
Our purpose is to redefine the way sustainable development is delivered. Based on our collective experience, we collaborate at the earliest stage to design and self-deliver innovative customer solutions across technically demanding built environment and infrastructure sectors. Working in partnership with our stakeholders, we are actively contributing to economic growth, social advancement and environmental protection.
Diversity & Inclusion
We advocate for difference and champion diversity to foster an inclusive environment that allows our people to bring their true selves to their work every day and enable our people to thrive by promoting health and preventing harm.Working Hours :Monday- Friday
8am- 5pm
40 hours per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Key Responsibilities:
Provide technical support and assistance to employees and customers via phone, email, and in-person
Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other IT equipment
Diagnose and resolve technical problems, including network connectivity, email, and software applications
Assist with setting up and configuring IT equipment, including desktops, laptops, and mobile devices
Collaborate with other IT team members to resolve complex technical issues
Document and track technical issues and resolutions
Perform routine maintenance and updates on IT systems and equipment
Provide training and guidance to employees on IT systems and equipment
Requirements:
Demonstrate an aptitude and enthusiasm for Computers and Information Technology
Outstanding communication and customer service skills absolutely essential
Any experience in a computer support role will be welcome
Excellent problem-solving and analytical skills
A self-starter with high levels of initiative
Ability to work in a fast-paced environment with constantly changing priorities
Training:Information Communications Technician Level 3 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources
This ensures apprentices can develop their skills while balancing work commitments
Training Outcome:This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as:
Network or Systems Administration
Cyber Security
Cloud Computing
IT Project Management
Digital Infrastructure
You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
As an ICT Apprentice, you will be the first point of contact for IT support queries.
You’ll help resolve hardware and software issues, assist users with IT equipment, and learn how to manage tickets and escalate complex problems.
Every day will bring new challenges and opportunities to develop your skills.
Key Responsibilities:
Provide 1st line technical support via phone, email, and live chat
Maintain a high level of customer service and follow service management principles
Take ownership of user problems and proactively resolve issues
Log all calls and maintain accurate records of hardware and software problems
Respond to client enquiries and assist with troubleshooting
Support users with training and advice on IT equipment
Escalate complex issues to senior team members when necessary
Liaise with external technical support when required
Training:
Based on Queensway in Rochdale, just off the M62, our office has free on-site parking
Training Outcome:
As you progress through your apprenticeship, you will have the opportunity to learn and become qualified in other applications from our vendors such as Veeam, with the added opportunities of a Level 4, 5 and 6 apprenticeship to degree level
Employer Description:No Fuss IT is a managed IT support company based in Rochdale, we work with small, medium and enterprise companies throughout the UK to provide additional IT support and fully managed services.
This includes technical support via our IT Help Desk, support with Cloud Servers, Networking and cloud applications such as Microsoft 365, AWS and more.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Driver desired....Read more...
Head of IT Security Compliance – Solihull
Crimson and IMI have joined forces to build IMI's new security team, and we are looking for talented individuals to join us on this exciting journey. If you are passionate about IT security and want to be part of a dynamic team that is shaping the future of security within a successful global company, we want to hear from you!
We are seeking a highly skilled and experienced Head of IT Security Compliance to join our team. In this role, you will be responsible for ensuring that our IT security policies and procedures are in compliance with industry standards and regulations. You will work closely with various departments to identify and mitigate security risks, develop and implement security strategies, and ensure the protection of our information assets.
The salary on offer for this position is between £90,000 and £110,000 per annum plus benefits.
Please note this role requires on-site working for the first 3 months before moving to a hybrid arrangement.
Key responsibilities
Develop and maintain IT security policies and procedures.
Conduct regular risk assessments to identify potential security threats and vulnerabilities and recommend appropriate mitigation strategies. Internal and within the supply chain.
Monitor and audit IT systems and processes to ensure ongoing compliance with internal policies and external regulations.
Develop and deliver training programs to educate employees about IT security policies, procedures, and best practices.
Collaborate with internal and external stakeholders, including auditors, regulators, and business units, to ensure comprehensive compliance coverage.
Prepare and present regular reports on IT security compliance status, risks, and remediation efforts to senior management and the board.
Provide day-to-day leadership and support to three direct reports, helping to develop their skills and ensure consistent delivery across Security Compliance workstreams. Enable the growth of individuals through effective performance management.
Support in critical response.
Critical Skills for Success
Extensive experience in IT security, compliance, or related roles, must have worked within a leadership position previously.
Broad understanding of IT security for a FTSE 100
Strong understanding of regulatory requirements and industry standards (e.g., GDPR, ISO 27001, NIST).
Excellent analytical and problem-solving skills.
Proven ability to lead and manage cross-functional teams.
Strong communication and presentation skills.
Ability to handle sensitive information with confidentiality and integrity.
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Application & IT Support Engineer Crewe - Hybrid Up To £35,000We are looking for a proactive, technically confident 1st Line Support Engineer to join our highly successful, and rapidly expanding client’s team. This is a key role within the IT function, combining BC application support with 1st line IT service desk responsibilities.You will act as the first point of contact for technical queries across the business, ensuring users receive fast, accurate, and high-quality support. A strong understanding of Business Central and the ability to troubleshoot functional and technical issues is essential.This role would suit someone who thrives in a busy environment, enjoys solving problems, and takes real ownership of their work. If you are from a 1st Line Support Engineer, Applications Support Agent, IT Support, IT Consultant or similar role this opportunity is not to be missed.The Role:
Provide 1st line IT support across hardware, software, networks, and cloud services.
Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents.
Troubleshoot business application issues, integrations, and user errors within BC and connected systems.
Manage new starter onboarding: account creation, hardware configuration, and access setup.
Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications.
Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP).
Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements.
Escalate complex technical issues to internal teams or external vendors when needed.
Maintain accurate technical documentation, knowledge base articles, and support procedures.
Act as a key liaison for IT suppliers, software providers, and support partners.
Deliver ad-hoc user training, best-practice guidance, and system walkthroughs.
Ensure compliance with IT policies, security standards, and internal processes at all times.
You:
Demonstrated experience supporting end users for IT & Applications.
Strong technical troubleshooting ability with excellent problem-solving skills.
Confident working independently and managing workloads under pressure.
Highly organised with strong prioritisation and multitasking capability.
Excellent communication skills, both written and verbal, with the ability to translate technical language for non-technical users.
Strong attention to detail and a commitment to delivering high-quality service.
Curious, analytical mindset with a desire to continually develop technical knowledge.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Role Overview We’re looking for an IT Apprentice – Service Desk Technician to join our IT Support Team in Leeds. This is a full-time, entry-level role with full training provided. You’ll help our customers with their day-to-day IT issues and learn how a professional service desk operates.
What You’ll Do (with support and training)
Answer customer queries by phone, email and remote support tools
Log tickets in our system and keep them up to date
Help to troubleshoot basic IT issues (passwords, email, printers, connectivity, etc.)
Work alongside experienced 1st and 2nd line engineers and learn from them
Help provide clear, friendly customer service at all times
As you progress, you’ll start to learn about:
Windows 10/11 and basic server concepts
Office 365 / Microsoft 365
Basic networking and security
Remote support tools and cloud services
About You You don’t need prior IT work experience – just the right attitude. We’re looking for someone who:
Has a genuine interest in IT and technology
Enjoys solving problems and helping people
Communicates clearly and politely
Pays attention to detail and is willing to learn
Works well as part of a team
Basic computer skills (using Windows, Office, email, browsers) are important. Any IT studies, hobbies, or home projects are a bonus.Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:Lily is The Home of Digital Transformation. We are a multi-award-winning Managed Service Provider of IT and Communications solutions for businesses. We deliver a wide range of innovative solutions to small, medium and large enterprises across the UK, enabling them to future-proof their operations while reducing costs, increasing revenue, and improving efficiency.
At Lily, we are proud of our fast-paced, high-performance culture. We live by our core values: Passion, Performance, Inspiration and Integrity. If you thrive in a dynamic environment where challenges are embraced, success is celebrated, and growth is constant, then Lily is the place for you.Working Hours :Monday- Friday, between 9.00am- 5.30pm. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Providing basic IT support to staff, both in person and remotely
Assisting with the setup of new equipment such as computers, printers, tablets, and phones
Helping create and manage user accounts, passwords and permissions
Supporting routine maintenance of systems like Active Directory and Microsoft 365
Learning how to apply software updates and security patches to devices and servers
Assisting with the monitoring and maintenance of company software (e.g. ERP systems, email tools)
Working with senior IT staff and external suppliers to resolve technical issues
Helping maintain IT security, including antivirus tools and firewalls
Assisting with diagnosing and fixing network or hardware problems
Monitoring and checking system and data backups
Providing general technical support to users and the IT team
Taking part in training to develop your technical skills
Helping with day-to-day IT administration tasks
Supporting mobile phone setup and management
Helping ensure systems meet company and industry standards
Supporting the IT Manager with ongoing tasks and projects
Training:You will be based at our Head Office, in Ulting, Essex CM9 6QH, where your training will be on the job. You will be given time during your working week to complete college course work and portfolio work. You may be required to attend Chelmsford College from time to time.Training Outcome:Following the successful completion of the apprenticeship the employee could progress into a permanent member of the team as an IT Support Administrator.Employer Description:Founded in 1898, our family-owned firm supplies a wide range of machinery; from garden mowers and chainsaws to combine harvesters and construction excavators as well as selling a huge selection of clothing, footwear, garden sundries and DIY products across 19 country stores.Working Hours :Monday to Friday, 8:30am to 5.00pm, with a 1 hour unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Provide first and second line support to all school staff in line with the IT SLA
Monitor and respond to issues via the IT Helpdesk and escalate when needed
Support, maintain, and troubleshoot hardware including PCs, laptops, mobile devices, printers/photocopiers, and classroom AV equipment
Install, configure, deploy, and decommission IT hardware; image/re-image devices and manage deployments via Microsoft Intune
Assist with account and system administration (Active Directory, Microsoft 365) and basic network tasks such as cabling and connectivity
Maintain software, security updates, antivirus, and licensing compliance across all devices
Perform daily checks on classrooms and IT equipment to ensure reliable operation for teaching and learning
Manage and maintain the school’s asset register, tagging new equipment and monitoring stock requirements
Support teaching and learning technology, digital signage, and laptop booking/setup processes
Training:15 - 18 Months (15 months on programme learning + 3 month EPA period)
Information and Communications Technician Level 3 Apprenticeship Standard:
Training Provided:
CompTIA A+
AZ - 900
Training Outcome:
We are looking to offer full time employment upon successful completion of the Apprenticeship
Employer Description:At NLCS, we deeply value our staff and are committed to their well -being and professional growth. We understand that a supportive and nurturing environment is crucial for everyone, not just our students. Our comprehensive staff development programme and strong support network ensure that our staff thrive both professionally and personally. We are looking for a new IT Support Technician to support the smooth operation of all IT systems across the school by providing technical assistance to staff and pupils, maintaining equipment, and supporting infrastructure under the supervision of the IT Manager. This is a hands -on, customer -facing role suitable for a proactive and reliable individual with strong technical and interpersonal skillsWorking Hours :Monday - Friday, 8.00am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
As an IT Engineer Apprentice, your main roles and responsibilities will include:
Being trained on, accessing and using established processes and tools to support customers
Giving direct customer support via phone and email
Using the ticket platform and escalation process for tracking and escalating issues
Carrying out problem diagnosis following established processes
Making analysis and recommendations against client requirements
Applying the company’s and the client’s security policies across all activities
Working on hardware, software and network cabling
Training Outcome:Entrust IT has a long-established record of hiring graduate apprentices into full-time roles.Employer Description:Founded in 2006, Entrust IT offers a range of technology solutions to small and medium size enterprises. Solutions include IT Support, Cloud Migration, Infrastructure and Hosting and Cyber Security.Working Hours :Monday to Friday, between 09:30-18:00.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills....Read more...
We are seeking an IT Asset Technician Apprentice to join our team within our facility.
You’ll be working in a fast-paced environment, so organisation and the ability to be on your feet throughout the day are essential. This is an excellent opportunity to develop your skills in a dynamic and growing IT reuse company. Full training will be provided to the successful candidate.
Key Responsibilities:
Identify and process IT hardware in line with strict customer specifications.
Handle and separate potential data-bearing devices securely.
Sanitise or physically destroy data-holding items in accordance with required procedures.
Assist within the Secure Asset department as needed.
Additional duties include:
Disassembling various IT devices, including mobile phones and tablets.
Maintaining a clean and organised warehouse environment.
Creating, moving, and organising pallets.
Cross-training in other departments, such as IT refurbishment, where required.
Training:Apprentices will be required to attend college at least x1 day per week either at Uxbridge or Richmond upon Thames Campus completing necessary mandatory training and units associated with the apprenticeship.
Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.
The apprentice will be required to complete:
Apprenticeship Standard
End Point Assessment
Functional Skills in English, maths and ICT (if required)
Apprentices will be required to attend college at least x1 day per week, either at Uxbridge, Harrow or Hayes Campus, completing necessary mandatory training and units associated with the apprenticeship.
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:Potential full-time permanent position within the organisation.Employer Description:Computer Hub UK and Computer Hub Recycling are among the UK’s leading specialists in secure IT asset disposal and technology refurbishment. Our mission is to collect and process IT equipment from our extensive client base, refurbishing and reselling items to extend their lifecycle and support environmental sustainability.Working Hours :Monday to Friday.Skills: Attention to detail,IT skills,Team working,Communication skills,Creative,Customer care skills,Organisation skills,Problem solving skills....Read more...
Provide first and second line technical support to end-users, troubleshooting and resolving hardware and software issues
Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients
Install, configure, and maintain operating systems and software applications
Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
Monitor and maintain computer networks
Analyse system logs and identify potential issues or trends
Collaborate with other IT teams to resolve complex technical problems
Assist in the development and implementation of IT policies and procedures
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:You will be working with the IT manager supporting a large number of employees and will grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship. Employer Description:At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.Working Hours :Monday to Friday, 8:30am – 4:30pm, with a 30-minute lunch break.Skills: Full UK driving licence....Read more...
Provide first-line support for hardware, software, and network issues.
Assist with the installation, configuration, and troubleshooting of computer systems and peripherals.
Manage and respond to service desk tickets, ensuring timely resolution of user issues.
Help with regular maintenance tasks, including software updates, backups, and system monitoring.
Assist in maintaining inventory of IT equipment and software licenses.
Support SLAs and escalations by adhering to response times, resolving issues promptly and escalating unresolved problems to the appropriate level.
Document tasks, escalations and provider an audit trail of IT issues and efficiently log, track and resolves issues.
Provide support for end-users, including password resets, software installations, and user account management.
Opportunity to take part in a large Network refresh projects during the apprenticeship.
Training:This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.Training Outcome:Possible progression upon completion of the apprenticeship.Employer Description:Drapers’ Multi-Academy Trust is offering an exciting opportunity for an IT Apprentice to kick start their career in technology while making a real impact every day. The successful apprentice will dive into the world of IT, learning on the job and becoming a key part of the team that keeps the Trust’s schools running smoothly.
The role includes 25 days annual leave plus bank holidays, providing a great work life balance, along with strong development and progression opportunities in a growing organisation. This apprenticeship offers an excellent launchpad for a long and successful career in IT. Drapers’ Multi-Academy Trust is seeking applicants who are passionate about technology, eager to learn and enthusiastic about working in a fast-paced, varied environment where no two days are the same.Working Hours :8.00am - 4:30pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
A game-changing opportunity for a Senior Business Development Manager to join a fast-growing IT consultancy based in London. This hybrid role is ideal for professionals experienced in strategic partnerships, client relationship management, and account growth. You’ll help shape the commercial strategy of a dynamic business within the data processing and hosting space.About the CompanyThis is a well-established technology consultancy delivering IT solutions and infrastructure services to enterprise clients. Operating across key verticals, the company values innovation, accountability, and a client-first approach. The work culture is collaborative, forward-thinking, and performance-driven.Key ResponsibilitiesDevelop and execute business development strategies for IT consulting servicesLead strategic partnership development and generate new client relationshipsManage and grow enterprise accounts, ensuring high levels of satisfaction and retentionCollaborate cross-functionally with internal project teams to deliver client valueHandle end-to-end sales processes including negotiation and contractingTrack sales performance and contribute to pipeline forecasting and business planningRequirements5+ years’ experience in business development or account management within the IT sectorProven ability to build strategic partnerships and close enterprise-level dealsIn-depth understanding of IT consulting, digital transformation, and cloud-based servicesStrong stakeholder engagement, negotiation, and presentation skillsSelf-starter with experience working in a hybrid or remote team environment.Work PermissionsYou must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.Key Perks and BenefitsCompetitive salary package of £55,000 – £80,000Flexible hybrid working (office base in London)Annual performance-based bonusesGenerous leave entitlement + wellness daysCareer progression pathways and leadership trainingAnnual learning and development budgetWhy Choose a Career in IT Business Development?The IT sector in the UK is experiencing rapid growth, with high demand for commercial professionals who can drive digital solutions to market. This role offers an excellent opportunity to deepen your skills, expand your strategic impact, and build a rewarding long-term career in a future-proof industry.....Read more...
Business Central / Microsoft Dynamics IT Support Engineer Crewe - Hybrid Up To £40,000We are looking for a proactive, technically confident 1st Line Support Engineer with proven experience supporting Microsoft Dynamics Business Central (BC) to join our highly successful, and rapidly expanding client’s team. This is a key role within the IT function, combining BC application support with 1st line IT service desk responsibilities.You will act as the first point of contact for technical queries across the business, ensuring users receive fast, accurate, and high-quality support. A strong understanding of Business Central and the ability to troubleshoot functional and technical issues is essential.This role would suit someone who thrives in a busy environment, enjoys solving problems, and takes real ownership of their work. If you are from a 1st Line Support Engineer, Applications Support Agent, IT Support, IT Consultant or similar role with experience on Microsoft Dynamics / Business Central this opportunity is not to be missed.The Role:
Provide 1st line IT support across hardware, software, networks, and cloud services.
Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents.
Troubleshoot business application issues, integrations, and user errors within BC and connected systems.
Manage new starter onboarding: account creation, hardware configuration, and access setup.
Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications.
Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP).
Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements.
Escalate complex technical issues to internal teams or external vendors when needed.
Maintain accurate technical documentation, knowledge base articles, and support procedures.
Act as a key liaison for IT suppliers, software providers, and support partners.
Deliver ad-hoc user training, best-practice guidance, and system walkthroughs.
Ensure compliance with IT policies, security standards, and internal processes at all times.
You:
Demonstrated experience supporting Microsoft Dynamics Business Central in a user-facing role.
Strong technical troubleshooting ability with excellent problem-solving skills.
Confident working independently and managing workloads under pressure.
Highly organised with strong prioritisation and multitasking capability.
Excellent communication skills, both written and verbal, with the ability to translate technical language for non-technical users.
Strong attention to detail and a commitment to delivering high-quality service.
Curious, analytical mindset with a desire to continually develop technical knowledge.
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