Marketing ExecutiveLocation: Hybrid – 3 days office (Wilmslow) 2 days from home Salary: £27,000We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow. We are on the hunt for a Marketing Executive to join our dynamic Group Marketing Team and help drive engagement and commercial growth through our valued partners.This role is perfect for someone passionate about crafting creative, revenue-driving campaigns, building strong relationships and writing engaging content that delivers real results. You’ll play a key role in communicating with our partners, developing campaigns that generate leads, and helping to strengthen the commercial impact of our partnerships.At The Citation Group, we’re a people-first business. Our team is fun, fast-paced, and full of energy, and we’re looking for someone who thrives in a collaborative environment, enjoys getting stuck in, and loves seeing their ideas come to life.So, if you’re ready to make a real impact and help us supercharge our marketing activity, we’d love to hear from you.The Role • Supporting the Marketing Lead in delivering lead-driving campaigns that boost engagement and commercial growth across the full marketing mix• Managing partner communications, including updates, newsletters, and business news• Building strong, trusted relationships with partners as their go-to marketing contact• Collaborating closely with relationship managers, brand teams, and creatives to spot opportunities and deliver engaging, on-brand campaigns• Using data and insights to monitor performance, optimise campaigns, and demonstrate ROI• Keeping a pulse on sector trends and topical news to ensure our communications stay fresh, relevant, and impactfulWhat we're looking for: • A creative and commercially minded marketer who loves variety and pace• Excellent writing skills with excellent attention to detail, ensuring accuracy across every touchpoint• Comfortable with data and insights, using them to refine and strengthen performance• A self-starting nature, with the ability to manage own workload and juggle a high volume of ongoing projects and deadlines• A team player who enjoys being part of a wider Group marketing department• Driven and ambitious, with a proactive attitude and a desire to make things happen Here’s a taste of the perks we roll out for our extraordinary team members: • 25 Days of Holiday + Bank holidays:?We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. • Birthday Bliss:?Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. • Post-Wedding Bliss:?Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. • Growing Families:?We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. • Healthcare cash plan:?Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best. • Pawternity Leave:?Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience! • Community Days:?Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities. Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business. Safety is our primary priority and will be embedded into every discussion, meeting, and project. As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region. It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew. Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable. Foreman also ensures that all technicians complete Daily Hazard Analysis. Ensure all project communication is completed before the start of any WTI project. This includes but is not limited to communication with: WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor. Sales Rep weekly and/or as needed and before new projects. WTI crew members will discuss the scope of work, daily tasks, and the overall schedule. Customer/Client (as needed or required by the Sales Rep) daily and/or weekly. Efficient management of projects will include managing the crew's start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently. Complete the project per the approved scope of work or specification and after issuance by the Supervisor. Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site. These items will include updates on work performed, materials consumed (T&M projects), and supplies purchased. Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer. Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely. Provide pricing for self-performing projects over $12,500. Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep. Monitor and manage the Field Reps. Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation. Work with the Supervisor to elevate the issues to HR as required. Coordinate with the Supervisor to create project schedules. Review time reports daily and make necessary corrections with the admin team. Attending all appropriate calls, meetings, and trainings. Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager.
EXPERIENCE: Minimum of five years of experience in the roofing industry. Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems, as well as metal and other steep-sloop roofing systems, and how to repair them properly.
CERTIFICATES, LICENSES, REGISTRATIONS: 30-hour OSHA certification Registered Roof Observer (RRO) preferred but not required. OTHER SKILLS AND ABILITIES:
Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. Apply for this ad Online!....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business. Safety is our primary priority and will be embedded into every discussion, meeting, and project. As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region. It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks.
ESSENTIAL DUTIES AND RESPONSIBILITIES: • Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew. Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable. Foreman also ensures that all technicians complete Daily Hazard Analysis. • Ensure all project communication is completed before the start of any WTI project. This includes but is not limited to communication with: o WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor. o Sales Rep weekly and/or as needed and before new projects. o WTI crew members will discuss the scope of work, daily tasks, and the overall schedule. o Customer/Client (as needed or required by the Sales Rep) daily and/or weekly. • Efficient management of projects will include managing the crew's start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently. Complete the project per the approved scope of work or specification and after issuance by the Supervisor. • Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site. These items will include updates on work performed, materials consumed (T&M projects), and supplies purchased. • Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer. • Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely. • Provide pricing for self-performing projects over $12,500. • Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep. • Monitor and manage the Field Reps. Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation. Work with the Supervisor to elevate the issues to HR as required. • Coordinate with the Supervisor to create project schedules. • Review time reports daily and make necessary corrections with the admin team. • Attending all appropriate calls, meetings, and trainings. • Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager.
CERTIFICATES, LICENSES, REGISTRATIONS: • 30-hour OSHA certification • Registered Roof Observer (RRO) preferred but not required.
OTHER SKILLS AND ABILITIES:
• Ability to travel out of town, including overnight stays. • Must have reliable transportation and a valid driver's license. • Ability to work weekends and/or holidays when needed. • Ability to pass a pre-employment drug test. • Ability to read, write, and speak English.Apply for this ad Online!....Read more...
3.5-Ton Removals Driver – Join One of London’s Most Exciting Moving Companies!
Location: West London (W10) Working Week: Monday to Friday (with optional Saturday overtime) Salary: £30k per year + performance bonusesAre you ready to be part of something extraordinary? Our client isn’t just another removals company—they’re an award-winning brand redefining the moving experience in London. They don’t just move belongings; they create unforgettable journeys for their clients, who include some of London’s most discerning individuals and top designers.Joining the company at this stage is a truly unique opportunity. With the business still in its early growth, the potential for career progression is huge. Whether you want to refine your skills or grow into leadership roles, the possibilities are endless as the company expands.About the Company
This isn’t just a company; it’s a family. Our client is a fast-growing, high-end removals brand that’s built on three core values:
Commitment to Personal Growth – They believe in continuous learning and developing future leaders from within their team.Compassion – Moving is a big deal for their clients, and they pride themselves on their empathy and care.Attention to Detail – Every box, every piece of furniture, every detail matters.
They are creating a team as exceptional as their brand. If you’re driven, detail-oriented, and compassionate, this is your chance to grow alongside them—and maybe even lead the way as they expand.What the Role Involves
No two days are the same with our client. You might:
Safely navigate London’s streets (and beyond) in their stylish vans.Pack and handle clients’ belongings with the utmost care.Disassemble and reassemble furniture like a pro.Solve logistical puzzles that keep every move running smoothly.Work in tight-knit teams of 2 to 10 people, supporting one another every step of the way.
The Ideal Candidate
Our client hires for attitude and values, not just skills. Here’s what they’re looking for:
A full, clean UK driving licence.An eye for detail and a passion for doing things right.A team player who thrives in collaborative environments.A problem solver who thinks on their feet.Punctual, reliable, and professional.
No academic qualifications? No problem. If you share their values, they can teach you the rest.What’s in It for You?
The people are the heart of this company’s success, and they’re committed to rewarding hard work:
Ongoing training and development to help you grow personally and professionally.Career progression opportunities, with the chance to step into leadership roles as the company expands.Discretionary overtime for those who want to boost their earnings.The opportunity to work with one of London’s most exciting, fast-growing brands at a pivotal stage in its growth.
Apply Today!
If you’re ready to join a team that’s transforming the removals industry, our client would love to hear from you. Click Apply Now to start your journey with this fantastic company.*PLEASE NOTE – by applying to this position, you agree for your CV to be submitted to our client, who shall contact you directly, should your application make their short-list. You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html which can be found on our website.....Read more...
IQA Manager
Part time - 3 days per week
Aston, Birmingham
Permanent
Competitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunities
The Manufacturers' Organisation | Make UK
We are seeking an experienced and driven Internal Quality Assurance (IQA) Manager to lead and continuously improve the quality systems within our Apprenticeships provision. This pivotal role ensures that our programmes meet and exceed the standards set by awarding bodies, regulatory organisations, and internal quality benchmarks.
If you have a passion for educational excellence, experience in engineering or technical learning environments, and a strong background in quality assurance, this is your opportunity to make a real impact.
Key Responsibilities
Act as Centre Coordinator for multiple awarding organisations (e.g. EAL, Pearson, City & Guilds, ILM).
Serve as the main liaison with awarding bodies, managing all compliance, monitoring, and accreditation activities.
Oversee the BTEC and workshop IQA processes.
Support the RPL (Recognition of Prior Learning) team in identifying cost efficiencies.
Ensure delivery meets Ofsted, awarding body, and internal quality standards.
Develop, implement, and review quality assurance policies and documentation.
Manage learner registration, certification, and records in line with regulatory requirements.
Coordinate and lead standardisation meetings to maintain consistency and best practices.
Monitor and review assessment and verification processes, including Assessor and IQA observations.
Maintain accurate, auditable records for all quality assurance and certification activities.
Provide ongoing support and guidance to curriculum managers and delivery teams, ensuring compliance with the latest teaching and learning standards.
Person Specification
Proven experience in a technical/engineering setting.
Strong background in education, particularly in Apprenticeships and Higher Education.
Demonstrated experience liaising with awarding organisations and regulatory bodies.
In-depth understanding of Ofsted, awarding body regulations, and sector compliance.
Skilled in the design and execution of robust quality assurance systems.
Exceptional communication, organisational, and stakeholder management skills.
With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow.
Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits to include, but not limited to: Free parking, meal service on site, no bank holiday/weekend work, flexible hours, health cover, matched pension contributions up to 8%, and life assurance.
We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant.
Our Values at Make UK: Inclusivity & Diversity, Integrity, Innovation, & Collaboration
SAFEGUARDING INFORMATION
This post is exempt from the Rehabilitation of Offenders Act 1974. It is therefore a mandatory requirement that the successful candidate agrees to an enhanced DBS check and satisfactory references.
Individuals barred from working in this sector are reminded it is a criminal offence to submit an application.....Read more...
Customer Complaints & Resolution ManagerLocation: Hybrid – 2 days Wilmslow HQ, 3 days from home Salary: Competitive basic – OTE 39k per year
Citation provides expert HR, employment law, and health and safety support to businesses across the UK. We help organisations stay compliant, protect their people, and create safer, more productive workplaces. Our tailored solutions combine hands-on consultancy with powerful technology, giving employers the confidence and tools they need to manage risk, drive performance, and focus on what matters most – running their business.
If you’re a professional with personality who wants to work in a forward-thinking business, surrounded by brilliant people who genuinely care about you and are a pleasure to work with, then we’re definitely the company for you to grow with. If our culture sounds like the right fit and you’d like to be part of our success story, we’d love to hear from you – send us your details today.
What will I be responsible for?• Lead the resolution process for customer complaints, managing each case with care and professionalism—including escalating to managers or other teams when needed.• Confidently handle a wide variety of complex issues, navigating sensitive situations with empathy and clarity to reach positive resolutions.• Dig deep into the root causes of complaints, identifying patterns and working with teams to implement meaningful improvements.• Stay informed with a strong understanding of compliance functions and how they impact our clients.• Use multiple internal systems and resources to gather the information you need to resolve issues efficiently and accurately.• Analyse complaint and survey data to uncover opportunities for continuous improvement, collaborating with the wider business to bring those ideas to life.• Share insights and feedback with the Compliance leadership team to help reduce future complaints and enhance the overall client experience.• Prepare and share reports on complaints and compensation, ensuring stakeholders are kept informed and aligned.• Champion continuous improvement, always looking for ways to enhance the client journey and deliver better outcomes.• Deliver outstanding service to a diverse client base, and support your colleagues in doing the same
Who are we looking for?
You’ll bring a proven track record in complaints handling, customer success, or resolution management, with an exceptional ability to truly listen and empathise with client concerns. Your communication skills – both written and verbal – enable you to engage, influence, and present confidently at every level of the organisation.
You’ll be a strong negotiator and presenter, able to juggle multiple priorities with ease while maintaining a meticulous eye for detail and a commitment to outstanding quality. Resilient and solutions-driven, you thrive when faced with challenges and use your analytical mindset to uncover root causes and deliver meaningful improvements.
You understand the power of efficient processes and positive behaviours in driving customer success and naturally build trusted relationships, working collaboratively with colleagues and stakeholders to achieve the best outcomes.
Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.....Read more...
To proactively assist with the smooth running of the Service and ensure administrative duties relative to the Service are carried out in an efficient, accurate and appropriate manner
To undertake routine procurement administration and support duties including maintenance of paper and electronic filing systems, basic note-taking, photocopying/scanning, meeting scheduling, and other general administrative duties
Tasks will be varied to support the Service and whilst not exhaustive, will include assisting with routine procurement administration duties such as:
Procurement and general administration:
Maintaining electronic and manual filing/recording systems (including archiving) in line with procedures and ensuring the accuracy and confidentiality of sensitive information
Interacting with the Microsoft sharepoint sites of the procurement team
Basic note-taking at meetings and the preparation of simple meeting notes
Diary and calendar co-ordination for supplier/contractor related activities
The greeting of visitors (suppliers) in a professional manner and accompanying them when on site
Photocopying/scanning
Preparing general correspondence, reports, forms etc. as directed using Microsoft Office packages
Basic supplier invoice reconciliation and/or analysis
Dealing with phone calls, emails, and other forms of correspondence, and relaying messages to appropriate individuals, addressing enquiries or issues, and providing support as needed
Updating the procurement information on the MS Sharepoint Procurement Portal
Procurement analysis and report preparation:
Performing system queries using the company finance system (Sage Intacct) to prepare simple expenditure reports by supplier, by category, by period, by transaction type, etc.
Report development using more advance Microsoft Excel functionality such as Filters, Pivot Tables and Formulae
Market research:
Performing online/telephone research to develop simple market intelligence reports
Perform online/telephone research to identify potential suppliers
Interaction with potential suppliers to capture information about goods and services, supplier organisation, ethical considerations
Procurement projects and foundation wide procurement support:
To support activities associated with active procurement projects and tenders
To respond to queries and requests for support from the Services
Support Procurement Manager with supplier performance reviews, gathering feedback from stakeholders, involvement in review meetings
General:
Establish and maintain excellent working relationships with colleagues and suppliers
Any other reasonable duties as requested by the manager
Training:
Level 3 Procurement and Supply Assistant Apprentice
Location:Central Services, Station Road, Forest Hall, Newcastle upon Tyne NE12 8YY
Working 5 days per week inclusive of 1 day release for study at Darlington College
Training Outcome:
There may be an opportunity to secure a long-term position after successful completion of the apprenticeship
Employer Description:The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs. We take a person centred, flexible approach to the care and support we provide. The Percy Hedley Foundation has three main sites providing specialist education, adult day services and residential care to our service users. Our sites are based in Forest Hall, Killingworth, and Jesmond.
We work towards excellence every day and our team members are committed to delivering the very best outcomes for the people we support. Our dynamic and flexible service is tailored to the specific needs of the individual, making it easier to live, learn and be part of a world adapting to change.Working Hours :Working 8.30am to 4.30pm Monday to Thursday and 8.30am to 4.00pm Friday, with day release to Darlington CollegeSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Initiative,Data entry,Accuracy,Time management,Prioritise workload,Customer service skills,Articulate,Adaptable,Enthusiasm,Proactive,Resilient,Creative and resourceful,Caring and empathetic,Flexible,Willingness to participate,Confidentiality....Read more...
Based within one of our Neuro research teams, this is a small but busy team, so you will need to be comfortable working both independently and collaboratively.
You will also be expected to provide support to the nurses and manager within the team, as well as to wider stakeholders, which will in turn offer valuable opportunities for your development.
We are looking for someone who is open-minded, positive, and able to work on their own initiative while following instructions carefully and demonstrating excellent attention to detail.
You will be flexible in your approach, a strong team player, and willing to contribute to a dynamic and supportive research environment.
Primary areas of responsibility:
Assist with unit and source data documentation management (including photocopying and scanning of documents)
To assist with the preparation of clinical trial documents and source data for archiving as per Trust SOPs
To assist in uploading scans to trial specific electronic portals following appropriate training
Management of own electronic mailbox in an efficient and timely fashion – ensuring appropriate team members are aware of any communications appropriate to their role
Assist with preparing meeting rooms when required
Attend Unit research meetings and actively participate where appropriate
Show initiative in carrying out duties, prioritise workload and undertake all other relevant clerical and administrative duties to support the research team.
Assist with the preparation for monitoring visit or audits
Communication & networking:
Communicate with staff at all levels, both internal and external relating to research unit activities, regarding information which may be confidential and sensitive in nature
Service Delivery:
Provide administrative support to the Research Operations Manager and the Trial Managers (data capture, meeting arrangements, document management etc).
Support governance staff with the management of essential trial documentation (electronic site file management)
Support and maintain unit operating systems/records
Support research staff with preparations for sponsor and external audits/inspections
Assist with preparation and collection of curriculum vitae, training & delegation records for research staff for sponsors and managers of clinical trials (as required)
General responsibility:
To be responsible for maintaining own professional development and be aware of current practices and future developments within the Trust and National Health Service
To attend statutory and mandatory training when required and also any other training to improve knowledge and understanding. To aid in the implementation of corrective and preventative measures within the Unit as agreed with the Unit Head
To support the Clinical R&D Office in preparation for regulatory inspections
To take an active role in the Unit and the Trust as a member of a clinical research team
Any other duties that may be required that are consistent with the nature of the grade of the post
Take personal responsibility for prioritising own workload and meeting target deadlines
Training:
Clinical Trials Specialist (degree) Level 6 (Degree with honours)
Training Outcome:
Clinical Trial researcher
Employer Description:The Royal Marsden NHS Trust is the largest comprehensive cancer centre in Europe with a national and international reputation for high quality patient care, research & development and education. It is situated on 3 sites; two in Central London and one at Sutton in Surrey.Working Hours :Shifts to be confirmed.
This is an office-based role located at our Sutton site.
Due to the nature of the clinical trials, remote or home working will not be offered.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Data Entry....Read more...
Establish rapport and respectful, trusting relationships with pupils, acting as a role model and being aware of and responding appropriately to individual needs
Assist and support pupils, including those with special needs, in respect of personal, local and national learning strategies across the curriculum, as directed by the teacher
Ensure all pupils are safe and have equal access to opportunities to learn and develop
The role may include supporting pupil’s personal programmes, relating to social, health, physical, hygiene, and welfare matters
The pupil may also need assistance to access different areas of the school. Following appropriate training and in line with school procedures, to administer basic first aid and/or medication as required
Promote inclusion and acceptance of all pupils by encouraging them to interact with each other and to engage in activities led by the teacher
Promote self-esteem and encourage pupils to act independently as appropriate
Provide feedback on pupils’ personal needs as appropriate
Support the teacher in managing pupil behaviour, reporting difficulties as appropriate. Support pupils to understand instructions
Gather, report information from/to parents/carers as directed
Be aware of pupil problems/progress/achievements and report to the teacher as agreed
Undertake basic pupil record keeping as requested
Prepare classroom as directed for lessons and clear-up afterwards
Assist with the display of pupils’ work
Prepare and maintain equipment/resources as directed by the teacher and assist pupils in their use
Provide routine clerical support for teachers, e.g. photocopying, filing, collecting money, checking deliveries and placing goods in stock and maintaining records of stock
To understand the importance of inclusion, equality and diversity, both when working with pupils and with colleagues, and to promote equal opportunities for all
To uphold and promote the values and the ethos of the school
To implement and uphold the policies, procedures and codes of practice of the school, including relating to customer care, finance, data protection, ICT, health & safety, anti-bullying and safeguarding/child protection
To take a pro-active approach to health and safety, working with others in the school to minimise and mitigate potential hazards and risks, and actively contribute to the security of the school, e.g. challenging a stranger on the premises
To participate and engage with workplace learning and development opportunities to continually improve own performance and that of the team/school, subject to the school training plan
To attend and participate in relevant meetings as appropriate
To undertake any other additional duties commensurate with the grade of the post
Training:Early Years Educator Level 3 Apprenticeship Standard, which includes:
Early Years Educator QualificationPaediatric First AidYou will attend Oldham College for weekly, off the job training sessionTraining Outcome:Should a vacancy be available, you can apply for a full-time role as a qualified Early Years Educator. Employer Description:The Nursery classes are taught in a beautiful modern building with plenty of open learning spaces and modern interactive facilities. Reception to Year 2 are taught in Thornycroft House, which is adjacent to the Nursery. This Grade II listed building has been sensitively restored to provide modern teaching spaces whilst still retaining the beautiful original features. It also sits in a walled garden with a delightful wooded area which the children access as part of supervised play and their formal learning experience. The curriculum at Kindergarten from Nursery onwards is further enhanced by the contribution of subject specialist teachers in music, PE and swimming. There is also the opportunity for children to join in lunchtime and after school clubs which include, football, netball, recorders, orchestra, singing and dancing.Working Hours :Monday to Friday, term time only (hours to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Number skills,Logical,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Please note that this is an apprenticeship position and, therefore, anyone with more than six months professional experience working as a software tester or who holds an ISTQB foundation certificate will not be eligible.
You will also need to commit to completing a Level 4 Software Testing Apprenticeship.
The Company
Chorus Intelligence is a global technology company headquartered in the United Kingdom. Our North American headquarters is in Virginia Beach, VA.
We are trusted suppliers of investigative software that enables our customers to confidently turn data into intelligence and evidence. We have created the Chorus Intelligence Suite, a modular software solution that assists law enforcement through each stage of a digital investigation and are now launching the product into financial institutions.
Chorus has been providing law enforcement with innovative software solutions since 2011. We are established in most of the UK’s Police Forces and Government Agencies and are growing exponentially across North America.
At Chorus Intelligence, we work hard to ensure that we conduct our business in a way that gives our customers confidence that our operations are secure, continuously improving and designed to meet the expected levels of quality.
The Culture
Chorus Intelligence prides itself on being customer focussed and driven, following our core values in all we do. We employ agile working practices and a flat organisational structure that keeps us all in proximity. Ideas and new ways of working are encouraged, with quick decisions and actions allowing us to deliver high customer satisfaction and excellent retention rates.
The Location
Chorus Intelligence’s head office is in Woodbridge, Suffolk, IP12 with a hub in Cambridge. This role is to be based in the Woodbridge Office from Monday to Thursday and work from home on Fridays.
It is anticipated that the successful candidate will have a commute of 1 hour or less and, due to our location, have access to a car / motorbike.
Role Summary
The apprentice will work collaboratively with the QA team, developers, product owners, and other stakeholders throughout the company while undertaking structured learning through the Apprenticeship Scheme to achieve Level 4 Software Tester.
Responsibilities
Software Testing & Quality Assurance
Conduct manual and automated tests to identify bugs and verify functionality
Analyse software and systems to mitigate risks and ensure reliability
Document test results and contribute to recommendations for improvements
Development Lifecycle Participation
Engage in testing activities throughout the software development lifecycle
Collaborate with developers and business teams to understand requirements
Provide input on test planning, risk assessment, and product quality
Experience
Basic understanding of software testing principles
Familiar with any programming language
Passionate about technology and software development
Good problem-solving skills and attention to detail
Educated to a A-level in Computer Science or related subjects
Excellent communication skills and teamwork abilities
Training:As part of the Level 4 Software Tester apprenticeship standard, you’ll be registered as a member with the British Computer Society and be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in-person, 1-2-1 and group learning.Training Outcome:Continued employment and career progression. Employer Description:Chorus Intelligence, ‘Chorus’, is an award-winning supplier of data cleansing, analysis, search, enrichment and evidential reporting software for law enforcement, government agencies, financial and corporate institutions across the globe.Working Hours :Monday - Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
As a Teaching Assistant Apprentice, you will support pupils both one-to-one and in small groups, helping them to thrive academically, socially, and emotionally
You’ll work closely with teachers and senior staff to ensure every child has access to a positive and inclusive learning experience
Supporting children with their learning activities, both in class and during small group sessions
Assisting the teacher with the day-to-day running of the classroom and lesson preparation
Supporting pupils with SEN or additional needs, helping them overcome barriers to learning
Building positive and nurturing relationships with pupils, promoting confidence and engagement
Encouraging good behaviour and supporting the school’s positive behaviour policy
Assisting with personal care, including changing nappies when required
Helping with the preparation of classroom displays and learning materials
Monitoring and recording pupil progress, feeding back observations to the class teacher
Supervising pupils before and after school, including supporting breakfast club each morning
Accompanying staff and pupils on school trips, visits, and enrichment activities
Promote inclusion and ensure all pupils feel valued and supported
Help develop and implement individual education and behaviour plans
Maintain a safe, engaging, and supportive learning environment
Provide regular feedback to teachers on pupil progress and wellbeing
Carry out administrative tasks such as photocopying, filing, and preparing resources
Work collaboratively with colleagues and external professionals to meet children’s needs
Uphold the school’s safeguarding, equality, and health & safety policies at all times
Desired Skills & Qualities:
A genuine passion for working with children and supporting their development
Kind, patient, and empathetic approach
Reliable, enthusiastic, and willing to learn
Good communication and teamwork skills
Ability to follow instructions and use initiative when needed
Comfortable assisting with personal care (including nappy changing)
Training:
The successful candidate will obtain a Level 3 Teaching Assistant Apprenticeship standard qualification
Training Outcome:
Potential full-time employment for the right candidate upon successful completion of the apprenticeship
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Friday 7.30am - 3.30pm, with a 1 hour lunch break each daySkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Non judgemental,Patience,Reliable,Caring....Read more...
We have a requirement for a Client Relationship Co-Ordinator to join our expanding company. The Client Relationship Co-Ordinator will support JLES Southern & Thames regions. The role is primarily based in our Tring office.
This entry-level role is ideal for someone eager to develop a career in Client Relationship management within a supportive and growth-oriented environment.
As a Client Relationship Co-Ordinator, you will support our team in building and maintaining positive relationships with our clients, ensuring high levels of customer satisfaction. You'll assist with identifying opportunities to grow business with both new and existing clients and learn the essentials of account management and customer support.
The ideal candidate will have a passion for building relationships, excellent communication skills, and a proactive approach to problem-solving. While previous experience in client relations or customer service is helpful, it is not required. We are looking for someone who is ready to learn, organised, and excited to make a positive impact within our team.
You will be rewarded by working for a growing company serving the rapidly growing housebuilding sector. We want people who have the drive, ambition, personality, and desire to succeed and overcome challenges. As a young dynamic forward-thinking company, we offer excellent career development prospects for those eager to further their career.
In addition to a competitive salary, we offer a comprehensive rewards package that includes an excellent bonus scheme, private healthcare, EASE programme, your birthday off, annual company trips, and other benefits that set us apart from most civil engineering firms in the UK.
Our office is an open-plan environment that encourages collaboration and teamwork. Standard hours are 8:30 am to 5:00 pm, with an early finish at 4:30 pm on Fridays.
We're not just hiring employees; we're looking for passionate individuals who thrive on overcoming challenges and are driven to succeed. If you're ready to be part of our success story and grow with us into the management team, your future awaits—apply now and let your career flourish!
Role and Responsibilities:
Research prospects and opportunities
Call new prospects
Arrange meetings
Client Liaison
Assistance with conversions
Work with Marketing Manager on campaigns and marketing material
Direct marketing
Attending networking events
Client entertaining — arranging and attending
Updating CRM Systems
Merchandise
Ad-hoc business-related tasks, including client updates and monthly business operations reporting
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 4 Sales Executive qualification which will help start your career and give you an insight into the business' processes and procedures
Our training is all completed remotely via Teams with a development coach, who will be available for support
You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours
Training Outcome:As a young dynamic forward-thinking company, we offer excellent career development prospects for those eager to further their career.Employer Description:LES Group, established in December 2004, is a nationwide group of businesses offering civil engineering & infrastructure solutions to the housebuilding industry. Our mission is to address the adoption issues faced by housebuilders across the UK, whilst creating a positive experience for all our stakeholders including employees, clients, residents, and the general society.Working Hours :Monday to Thursday, 08:30 - 17:00. Friday, 08:30 - 16:30, 30 minutes unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Build & maintain relationships,Proactive and flexible,Time management....Read more...
Purpose of PostTo provide business administration support to the Education Strategy Unit in its delivery of the Education, Apprenticeship, Community learning and Skills Strategies.To schedule, administer and support events, meetings, forums and activities delivered by the Education Strategy Unit.To provide communications support to the Adult Skills Strategy Unit’s communications with its stakeholders and strategic partners. Diary management and coordination of meetings to the Head of Services- Adult Skills & Ed Servics (ASES) (training will be provided). Responsible for general day-to-day office procedures, including management of peripherals and a team inbox.
Main Duties & Responsibilities
To be an effective team member of the ASES Unit in its delivery of the Apprenticeships, community learning and training and Skills Strategies.
To provide business administrative support to ASES , which will include: financial administration, filing, printing and photocopying, supporting the diary management of Head of Service (ASES)
To provide administrative support for meetings and forums with DWP, external employer forums, business and community organisations, and other external stakeholders. This will include: scheduling meetings, distributing agendas and papers, taking minutes, filing.
To provide support to the partnership events delivered as part of the three strategies.Tasks will include: Managing invitations and responses, drafting communications to invitees, creating events resources, and supporting the Events Officer with tasksbefore, during and after events.
To provide communications assistance to ASES including: drafting communications to internal and external stakeholders.
To represent ASES and the City of London Corporation internally and externally as required in relation to all duties of the post.
To develop effective working relationships with internal and external stakeholders, to support the delivery of ASES Learning and Skills Strategies.
Being an active ambassador towards working efficiently using all tools within Microsoft 365, specifically with file management.
Maintaining a comprehensive database of contacts of learners well as internal and external contacts.
Additional
Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out the duties of thepost.
Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post.
Undertake any other duties that may reasonably be requested in relation to the duties of the post.
Training:You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies. Training Outcome:On successful completion of the apprenticeship, we aim to offer the opportunity to progress to a level 3 apprenticeship, then a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation. Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :Monday to Friday 9:15am - 5pm core hours. Flexibility will be required for business needs.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience....Read more...
1. Campaigns & Social Initiatives
Plan and deliver campaigns around social responsibility, inclusiveness, and diversity, including our apprenticeship programme and company culture.
Create engaging posts and visuals for LinkedIn, website, and internal updates showing what we do and who we support.Gather stories, quotes, and photos from staff or partners for campaign use.
2. CRM & Contact Management
Add new users, leads, and contacts into the CRM system.Review our existing CRM contact list — check that each entry is accurate, up to date, and correctly categorised.
Research existing contacts to confirm their roles and identify whether they are key decision-makers or influencers within their organisation.
Research and identify new contacts at NHS Trusts, Colleges, and commercial sites where we don’t yet have strong links.
Keep all contact data clean, structured, and properly tagged for campaigns and follow-ups.
Prepare short summaries or reports highlighting which contacts should be prioritised for outreach or meetings.
3. Customer & Prospect Outreach
Assist with email introductions and outreach to NHS, education, and commercial contacts.
Run customer satisfaction surveys and help collect feedback for improvements.
Try to book meetings or demonstrations with existing and potential customers.
4. Digital Marketing & Analytics
Use Google Analytics to monitor website traffic, visitor behaviour, and performance of pages.
Identify what content performs best and report on monthly trends.
Carry out keyword research to find the most relevant search terms for our services.
Use Google Ads (AdWords) to check pricing, competition, and keyword effectiveness.
Suggest and help implement SEO improvements (titles, metadata, internal links, etc.).
Prepare short monthly summaries showing campaign results and website traffic changes.
5. Competitor Research & Analysis
Identify our main competitors in access control, software integration, and security tech.
Review their marketing activity — website content, social media posts, advertising tone, visual style, and messaging.
Note what they do well and where we can differentiate or improve.Summarise their product offerings and positioning (e.g. pricing, features, partnerships).
Create a simple competitor comparison sheet showing key strengths, weaknesses, and marketing tactics.
6. Content & Communication
Write and schedule LinkedIn posts, website updates, and short case studies.
Maintain website content (news, projects, team pages, blog).
Collect and edit client testimonials, images, and stories for use in marketing material.
7. Events & Engagement
Research industry awards, publications, or directories for possible entry or coverage.
Research Events that may be good for us to attended but not exhibit at.
8. Reporting & General Support
Maintain a marketing calendar of campaigns, posts, and deadlines.
Track and summarise social, web, and CRM metrics.
Assist in preparing short reports or presentations for management updates.
Support with ad-hoc research, content creation, or marketing admin as required.
Training:Multi-Channel Marketer Level 3 Apprenticeship StandardYou will also receive full training and support from the Just IT Apprenticeship Team to increase your skillsTraining Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:At Auxilium, we are passionate about seamless data integration for access control systems. We strive to provide efficient and reliable solutions to our clients.
Our cutting-edge ID card production and management system ensures top-notch security.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative....Read more...
Garden Maintenance
To undertake general horticultural maintenance such as grass cutting, pruning, planting, irrigation, edge- strimming, pruning, annual seasonal bedding, weeding and clearance/maintenance of hard surfaces, drains/gulleys /ponds, under supervision.
To undertake basic repair, maintenance and installation offences/barriers/gates/bollards and the repair, maintenance & installation of seats, signs, paths and bins, under supervision.
Use basic hand/power tools and grounds maintenance equipment under supervision.
To pick up litter and dispose of it safely through the use of a Litter Pick and emptying bins, including bag removal and bag replacement. Sweeping the footpaths so as to keep the City Gardens in a clean and tidy condition at all times.
To learn and assist the Gardeners and Team Leaders with hard and soft landscaping projects, including the preparation of ground, paving, simple construction, planting, including trees/shrubs and other general landscaping operations.
Communication and Responsibilities
To attend monthly staff meetings and learn about the site specific project meetings as appropriate.
To work as part of a team with the aim of ensuring productive working relationships within the team and with other employees, Team Leaders and external agencies.
To attend college one day per week as part of the City of London Apprenticeship Programme, and complete coursework and examinations in a timely fashion and to the best of your ability.
Customer Care
To provide a highly visible presence to engender a sense of well-being for customers and to speak to members of the public to ensure they are aware of the work of the City Gardens section.
To assist in promoting City Gardens to local schools, colleges and other City Gardens service groups.
Health & Safety and Other Matters
To ensure that you observe departmental safety procedures and use safe working practices specifically with regard to PPE, and adherence to COSHH and Risk Assessments, reporting accidents and near misses to your Supervisor.
Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.
Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post.
To undertake any other duties that may reasonably be requested appropriate to the grade
Training:You will be supported to achieve the Horticulture Level 2 apprenticeship. Theoretical training will be delivered by the training provider. Practical training and support will be given in the workplace, allowing you to embed your learning in the working environment. You will receive 6 hours per week to support your apprenticeship studies. Training Outcome:On successful completion of the apprenticeship, we aim to offer the opportunity to progress to a level 3 apprenticeship, then a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation. Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :Monday to Thursday 7.30 am – 3.30 pm, Friday 7.30 am – 3 pm. Two 30-minute breaks at 9 am and 1 ppm – one paid, one unpaid. Flexibility may be required to support business needs.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Implement office procedures and work in accordance with written protocols
Receive patients, consult with members of the practice teamProcess appointment requests from patients by telephone and in person.
Use our EMIS Web Clinical System to process requests for appointments and visits
Act as a care navigator in directing callers to the appropriate healthcare professional.
Use own judgment, practice systems and communication skills to ensure that patients who need urgent consultation are seen according to need.
Enter requests for home visits, ensuring to carefully record all relevant details and referring to the duty doctor where necessary.
Deal with general enquiries, explain procedures and make both new and follow-up appointments.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Handle completed repeat prescriptions for the patient and check names and addresses.
Registrations of new patients – computer data entry and medical records.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover in accordance with Practice policy and procedures.
Process patients’ changes of address – computer data and medical records
Advise patients of relevant charges for private (non-GMS) services, accept payment and issue receipts.
Ensure a working knowledge of the telephone system during and after hours
Respond to all requests and queries from patients, team members and associated healthcare agencies
Ensure building security – have thorough knowledge of doors/windows/alarm
Input and extract patient information to and from the EMIS Web Clinical System as required.
Take messages and pass on information in a timely and appropriate manner
Action requests for repeat prescriptions and ensure that they are ready for collection by the patient within 48 hours.
Scan, fax and photocopy as required
Have working knowledge of the telephone system, during and after hours
Process and distribute incoming and outgoing mailFile and retrieve paperwork update as necessary
Clear and re-stock consulting rooms as required
Keep the reception area, notice-boards and leaflet dispensers updated, tidy and free from obstructions and clutter
Inform line manager of low stock levels i.e. stationary or other supplies
Be able to cover all reception positions as necessary to meet the needs of the practice
Complete administrative tasks as requested, including requirements of Clinical Coding, management of medication documentation and processing, secretarial duties and support of private work functions, for which appropriate training will be provided.
Training:
The apprentice will receive a level 3 qualification in business administration following the completion of their course.
The training for this course will be run through Burnley College.
Day release at Burnley College
Training Outcome:Upon sucessful completion of the apprenticeship you could secure permanent employment. Employer Description:Thursby Surgery is renowned for its commitment to excellence in healthcare. Embracing innovation and adaptability, it responds effectively to the evolving landscape of general practice. By sharing expertise and fostering a collaborative environment, it ensures the highest standards of medical care. Thursby Surgery prioritises the health of its community, advocating for self-care and balancing individual patient needs with those of the wider population. Patients receive high-quality, accessible care delivered with courtesy and responsiveness, making Thursby Surgery a standout choice for both patients and professionals alike.Working Hours :Monday to Friday.
A staff rota is developed in advance and this may include early starts (7am), late finishes (8pm) and/or Saturday mornings. Shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Purpose of Post:
To manage the CRM (Customer Relationship Management) system for the SME Delivery Team, working closely with colleagues to ensure data is input accurately and in a timely manner. To provide other administrative support. To be confident to work on the Small Business Research + Enterprise Centre’s enquiry desk as part of a rota and deal with customer queries face to face, via the telephone, email or via social media.
Main Duties & Responsibilities:
To manage the CRM system; input of data, checking accuracy and activities timelines, producing and presenting reports from the CRM system
Work with all team members to ensure all relevant data is input into the CRM in a timely and accurate manner
Provide meet and greet support to welcome customers, members and visitors into the centre and direct them appropriately. Be confident to deal with customer queries face to face, via the telephone, email or via social media. Ensure that all customer emails and telephone calls are responded to promptly and within 24 hours
Engage with potential members to showcase the range of support available at the Small Business Research + Enterprise Centre and be confident in exploring eligibility for membership and signposting if relevant
Support with the registration of new SBREC members and maintenance of existing members on the membership CRM
Support with the preparation of webinars and large events to include room set up, hospitality, meet and greet and hosting
Support with the administration and customer service of the corporate room hire offer. Ensuring customers have the correct room layout, hospitality and other equipment to effectively deliver their meeting or training
Attend external enterprise events and business growth networking events to showcase the centre’s services for start-ups and small businesses. Promote the membership scheme, databases, business advice, webinars, and the Samuel Wilson’s Loans Trust
Continually keeping abreast of the range of resources and databases available at the Small Business Research + Enterprise Centre
Take responsibility for their personal development via attendance at training courses, project work and/or shadowing
Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties
Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post
Undertake any other duties that may reasonably be requested to be appropriate for this role
Training:You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies. Training Outcome:On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation. Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :Monday to Friday 9:15am - 5pm core hours. Flexibility will be required for business needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience....Read more...
Customer Complaints & Resolution ManagerLocation: Hybrid – 2 days Wilmslow HQ, 3 days from home Salary: Competitive basic – OTE 39k per year
Citation provides expert HR, employment law, and health and safety support to businesses across the UK. We help organisations stay compliant, protect their people, and create safer, more productive workplaces. Our tailored solutions combine hands-on consultancy with powerful technology, giving employers the confidence and tools they need to manage risk, drive performance, and focus on what matters most – running their business.
If you’re a professional with personality who wants to work in a forward-thinking business, surrounded by brilliant people who genuinely care about you and are a pleasure to work with, then we’re definitely the company for you to grow with. If our culture sounds like the right fit and you’d like to be part of our success story, we’d love to hear from you – send us your details today.
What will I be responsible for?• Lead the resolution process for customer complaints, managing each case with care and professionalism—including escalating to managers or other teams when needed.• Confidently handle a wide variety of complex issues, navigating sensitive situations with empathy and clarity to reach positive resolutions.• Dig deep into the root causes of complaints, identifying patterns and working with teams to implement meaningful improvements.• Stay informed with a strong understanding of compliance functions and how they impact our clients.• Use multiple internal systems and resources to gather the information you need to resolve issues efficiently and accurately.• Analyse complaint and survey data to uncover opportunities for continuous improvement, collaborating with the wider business to bring those ideas to life.• Share insights and feedback with the Compliance leadership team to help reduce future complaints and enhance the overall client experience.• Prepare and share reports on complaints and compensation, ensuring stakeholders are kept informed and aligned.• Champion continuous improvement, always looking for ways to enhance the client journey and deliver better outcomes.• Deliver outstanding service to a diverse client base, and support your colleagues in doing the same
Who are we looking for?
You’ll bring a proven track record in complaints handling, customer success, or resolution management, with an exceptional ability to truly listen and empathise with client concerns. Your communication skills – both written and verbal – enable you to engage, influence, and present confidently at every level of the organisation.
You’ll be a strong negotiator and presenter, able to juggle multiple priorities with ease while maintaining a meticulous eye for detail and a commitment to outstanding quality. Resilient and solutions-driven, you thrive when faced with challenges and use your analytical mindset to uncover root causes and deliver meaningful improvements.
You understand the power of efficient processes and positive behaviours in driving customer success and naturally build trusted relationships, working collaboratively with colleagues and stakeholders to achieve the best outcomes.
Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.....Read more...
Marketing ExecutiveLocation: Hybrid – 3 days office (Wilmslow) 2 days from home Salary: £27,000We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow. We are on the hunt for a Marketing Executive to join our dynamic Group Marketing Team and help drive engagement and commercial growth through our valued partners.This role is perfect for someone passionate about crafting creative, revenue-driving campaigns, building strong relationships and writing engaging content that delivers real results. You’ll play a key role in communicating with our partners, developing campaigns that generate leads, and helping to strengthen the commercial impact of our partnerships.At The Citation Group, we’re a people-first business. Our team is fun, fast-paced, and full of energy, and we’re looking for someone who thrives in a collaborative environment, enjoys getting stuck in, and loves seeing their ideas come to life.So, if you’re ready to make a real impact and help us supercharge our marketing activity, we’d love to hear from you.The Role • Supporting the Marketing Lead in delivering lead-driving campaigns that boost engagement and commercial growth across the full marketing mix• Managing partner communications, including updates, newsletters, and business news• Building strong, trusted relationships with partners as their go-to marketing contact• Collaborating closely with relationship managers, brand teams, and creatives to spot opportunities and deliver engaging, on-brand campaigns• Using data and insights to monitor performance, optimise campaigns, and demonstrate ROI• Keeping a pulse on sector trends and topical news to ensure our communications stay fresh, relevant, and impactfulWhat we're looking for: • A creative and commercially minded marketer who loves variety and pace• Excellent writing skills with excellent attention to detail, ensuring accuracy across every touchpoint• Comfortable with data and insights, using them to refine and strengthen performance• A self-starting nature, with the ability to manage own workload and juggle a high volume of ongoing projects and deadlines• A team player who enjoys being part of a wider Group marketing department• Driven and ambitious, with a proactive attitude and a desire to make things happen Here’s a taste of the perks we roll out for our extraordinary team members: • 25 Days of Holiday + Bank holidays:?We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. • Birthday Bliss:?Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. • Post-Wedding Bliss:?Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. • Growing Families:?We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. • Healthcare cash plan:?Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best. • Pawternity Leave:?Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience! • Community Days:?Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities. Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Join a thriving arts PR agency in central London where your organisational skills will support the vision of a dynamic female founder and play a vital role in the day-to-day operations of a busy, creative consultancy.This is a full-time opportunity to become the Personal Assistant and Office Manager within a well-established PR agency that works with some of the most exciting names in the arts and cultural sector. You'll be based in their welcoming and fast-paced office, just moments from Embankment station, and collaborate closely with a female founder who leads the business with creativity, energy and a deep commitment to the arts. The environment is supportive, driven and deeply connected to the creative community across the UK.The role is ideal for someone with two to three years of experience in a similar role, who thrives in a hands-on, varied position and is confident managing competing priorities with care and precision. From overseeing diaries and email inboxes to supporting events, communications and systems management, your contribution will be essential to the smooth running of the agency.Here's What You'll Be Doing:Managing the Director’s diary and scheduling internal and external meetingsSupporting the Director and Associate Director with daily admin tasks and meeting follow-upsImplementing and maintaining internal systems, such as digital contract tools like DocuSignHandling correspondence, including managing inboxes for team members on leaveResponding to and tracking new business enquiries, and setting up briefings and meetingsMaintaining databases for clients and accounts using Excel and XeroAssisting with invoice tracking, company expenses and contract preparationLogging and monitoring contract updates in coordination with the accounts teamOrganising travel and coordinating team events, company celebrations and social gatheringsLiaising with designers, printers, and service providersManaging HR-related admin for interns and job candidatesEnsuring digital files are archived appropriately and internal systems are well maintainedSupporting company podcast production and in-house publishing projectsCoordinating website updates and liaising with the IT team as neededKeeping the office running smoothly: managing supplies, cleaning schedules, and external servicesHere Are The Skills You'll Need:2–3 years’ experience in a personal assistant or office management positionExcellent organisational and time management skillsHigh attention to detail and ability to manage multiple tasks simultaneouslyProfessional and confident communication, written and verbalDiscretion and maturity in handling sensitive informationEnthusiastic about the arts and familiar with cultural or creative industry environmentsComfortable working independently and proactivelyProficiency in Microsoft Office, especially Excel; experience with Xero is a plusFamiliarity with internal systems or CRM tools is helpfulWork Permissions:You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.Here Are The Benefits Of This Job:Salary £26,000 - £34,000 Depending on expereince 21 days’ annual leave plus office closure between Christmas and New YearCentral London office based near Embankment tube stationInvolvement in a range of creative projects, from events to podcasts and publishingRegular team social events and a collaborative working cultureA chance to contribute to the operations of a respected arts PR agencyWorking in the arts and culture sector is uniquely rewarding, combining creativity with meaningful collaboration and public impact. This role offers direct access to the inner workings of a PR agency that champions some of the most innovative cultural initiatives in the UK, making it an excellent opportunity for anyone seeking to grow a career in communications, administration or arts management.....Read more...
Transport Co-ordinator
Dover Area£34,000 per year + (depending on experience)Permanent - Tuesday – Saturday, 08:00 – 18:00Own Transport Essential due to locationWhy Apply?Looking for a role where no two days are the same? This is a hands-on position within a busy logistics operation, offering variety, responsibility, and the chance to develop your career in transport management. You’ll work alongside an experienced team in a well-established logistics company with a reputation built since 1983.What’s in it for you?
Competitive salary of £34,000 + per year DoE22 days holiday + 8 bank holidaysPension schemeCompany eventsOn-site parking & subsidised fuelA modern office environment with a supportive teamThe chance to learn every aspect of transport operations
The RoleWorking closely with the Transport Manager and Site Manager, you’ll play a key role in keeping operations running smoothly:
Inspecting and recording the condition of a fleet of 38 trucks (including photographing and reporting any damage)Supporting managers with timesheets, expenses, tachograph reports, and holiday trackingCommunicating daily with drivers, workshop teams, and operations staffOverseeing customs documentation, trailer reports, and proof of deliveriesAssisting with driver recruitment and onboardingHelping manage freight in and out of the warehouseDeputising for managers when needed
This role requires flexibility, attention to detail, and strong communication skills. You’ll need to be highly organised and ready to get involved in a wide range of operational tasks.What You’ll Bring
A positive, professional, and helpful attitudeExcellent written and verbal communication skillsStrong IT skillsPrevious experience in transport or logisticsEnergetic, presentable, and willing to learnA forklift licence would be useful (training can be provided)Own transport required due to location
About the CompanyOur client is a long-established logistics business.Operating a large fleet of trailers and tractor units, they provide logistics services to UK and European manufacturers, importers, and exporters.This is a role for someone who wants to work hard, stay busy, and grow in a company that values initiative and commitment.Apply now to join a fast-paced, successful logistics team where your contribution will be noticed and appreciated.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
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We are looking for an Adult’s Social Worker to join our Hospital Team.
This role required a Social Work Qualification with a minimum of 2 years post qualified experience.
About the team
This team works with patients in hospital to aid with their discharge and ensure safe return to home is achieve. The team work closely with other health professionals to ensure the correct support is in place before discharges are approved and post discharge care is organised when necessary. This is a very fast paced environment with quick turnover of assessment and caseloads.
About you
It is essential to have a degree within a Social Work (Degree/DipSW/CQSW) with a minimum of two years experience within Adults Social Work to be considered for this position. Having good knowledge and experience in hospital work or discharge to assess is key for this role. A valid UK driving license and vehicle are preferred in order to qualify for this position but isn’t essential.
What’s on offer?
£34.00 per hour umbrella (PAYE options available also)
Hybrid working scheme
Short term, fast paced work
Stable team with strong management support
For more information, please get in contact
Liberty Hodder – Candidate Consultant
0118 948 5555 / 07884008267....Read more...
An exciting opportunity has arisen for a Vehicle Technician to join a well-established car dealership, known for their longstanding reputation in delivering high-quality vehicle services across multiple locations.
As a Vehicle Technician, you will be diagnosing, repairing, and maintaining vehicles to a high standard within a busy and professional workshop environment. This role can be full-time or part-time offering salary range of £30,000 - £40,000 OTE and benefits.
What we are looking for:
* Previously worked as a Vehicle Technician, Vehicle Mechanic, Car Mechanic, Car Technician or in a similar role.
* Minimum NVQ level 3 or equivalent qualifications.
* Ideally possess main dealer experience.
* MOT license would be desirable.
* Full UK driving license with minimal or no penalty points
Shifts:
* Monday - Friday: 8:00am - 5:30pm
* Alternate Saturdays: 8:00am - 1:00pm
Apply now for this excellent Vehicle Technician opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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An exciting opportunity has arisen for a Vehicle Technician to join a well-established car dealership, known for their longstanding reputation in delivering high-quality vehicle services across multiple locations.
As a Vehicle Technician, you will be diagnosing, repairing, and maintaining vehicles to a high standard within a busy and professional workshop environment. This role can be full-time or part-time offering salary range of £30,000 - £40,000 OTE and benefits.
What we are looking for:
* Previously worked as a Vehicle Technician, Vehicle Mechanic, Car Mechanic, Car Technician or in a similar role.
* Minimum NVQ level 3 or equivalent qualifications.
* Ideally possess main dealer experience.
* MOT license would be desirable.
* Full UK driving license with minimal or no penalty points
Shifts:
* Monday - Friday: 8:00am - 5:30pm
* Alternate Saturdays: 8:00am - 1:00pm
Apply now for this excellent Vehicle Technician opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Are you an experienced Family Law Paralegal looking to join a genuinely friendly, close-knit team where your work is valued and recognised?
Were working with a long-established high street practice in central Middlesbrough, whove been supporting families in the community for nearly 40 years. Known for their caring, down-to-earth approach, the firm has built an excellent reputation for providing high-quality representation to both private and publicly funded clients.
Theyre now looking for a dedicated Family Law Paralegal to join their busy department.
Youll be working across a varied caseload including:
- Public Law matters - PLO and Care Proceedings
- Private Law children matters
- Injunctions (non-civil)
This is a hands-on role where youll be involved in client care, matter progression, attending meetings and court and helping to keep things running smoothly day to day.
To succeed, youll need:
- Experience in Family Law (public and private)
- A good working knowledge of the Legal Aid Agencys CCMS system
- Strong IT skills (Word and Outlook in particular)
- A confident, professional, and flexible approach
- Genuine enthusiasm for developing your career in family law
What really makes this firm stand out is their culture - a small, supportive team where everyone looks out for one another. They celebrate wins and make sure everyones contributions are recognised and rewarded.
If youre a motivated Family Paralegal who wants to grow within a caring, community-focused firm, this could be the perfect next step.
Please call Justine now on 0161 914 7357 for a confidential discussion or send your current CV to j.forshaw@clayton-legal.co.uk....Read more...
