Assist the IT Support Analyst and Systems Engineer with day-to-day IT support queries to ensure a timely and accurate solution to users’ technical issues
Log and process support tickets using the Zendesk helpdesk system
Provide technical support on company issued hardware, software and systems including laptops, mobile devices, Windows & Microsoft 365
Setup equipment and systems for new users and arrange collections and the decommissioning of items returned from leavers
Ensure equipment and systems are configured in-line with policies and that all necessary security & anti-malware measures are applied.
Participate in office moves, equipment and personnel relocations ensuring the correct facilities are in-place for the users at the new locations
Assist the IT Support Analyst with managing the IT equipment stock to ensure its content is known and spares are ordered in good time
Understand and manage AV equipment installed/used in meeting rooms ensuring it is working and cabling is tidy. Provide assistance and training to users.
Create/maintain documentation relating to processes performed by the Helpdesk
Create/maintain documentation relating to IT assets issued to users (Inc. software licences)
Aid the Systems Engineer where required taking the opportunity to further build your knowledge during the process
Provide basic network administration such as setting up user accounts disabling users and archiving data, in-line with policies and once competence has been demonstrated to the satisfaction of the Head of IT
Training Outcome:There are opportunities to progress after completion of the apprenticeship.Employer Description:CLA has a requirement for an IT Technician role. This is a junior position, working alongside the IT Support Analyst focussing on providing technical support on general IT issues to CLA staff. It is based in CLA’s new London office and will play a key role providing onsite support. Of particular focus will be ensuring all of the office-based IT and video conferencing facilities are working optimally and providing a good user experience. The role will also provide remote support to staff members working from home, our office in Edinburgh, Field Officers and visitors. It may be necessary for the person to undertake occasional travel to the Edinburgh office and event venues (where IT assistance is required by CLA staff holding an event).Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
This is an exciting opportunity for an experienced IT Support & Project Coordinator to join a forward-thinking technology-driven business that prides itself on delivering innovative solutions to a diverse client base. Company Overview A leading technology company based in Stratford, London, specialises in providing bespoke IT systems and project management services to a wide range of industries. With a strong focus on collaboration and continuous improvement, this organisation is dedicated to ensuring clients receive exceptional service and reliable technological solutions. Job Overview The IT Support & Project Coordinator plays a pivotal role in the smooth delivery of IT projects and technical support services. Acting as a central liaison between the development team, clients, and internal stakeholders, this role ensures projects are coordinated efficiently, IT systems operate seamlessly, and clients receive timely support. You will be responsible for managing change requests, resolving system issues, and supporting the IT Director with new project initiatives. Here's What You'll Be Doing: Coordinating IT projects and ensuring effective communication between stakeholders Acting as a liaison between the development team and clients, managing change requests and resolving system errors Providing system troubleshooting, incident management, user support, testing processes, and compliance procedures Working closely with the server hosting company to manage support requirements and technical issues Overseeing new IT projects, ensuring deadlines and objectives are consistently met Reviewing existing IT systems and projects to ensure optimal functionality and reporting issues Supporting the IT Director in scoping new projects and attending client meetings Delivering client training on IT systems to ensure users are well-equipped Producing comprehensive system manuals and documentation for both clients and internal teams Maintaining clear, professional communication with clients, addressing queries and concerns effectively Contributing to the continuous improvement of IT support processes and overall operational efficiency Here Are The Skills You'll Need: Previous experience in IT support, project coordination, or a related role Strong understanding of IT systems, software, and troubleshooting methodologies Excellent communication and interpersonal skills for client and stakeholder liaison Ability to manage multiple projects simultaneously with strong organisational skills Experience working with server hosting companies and an understanding of hosting-related support requirements Knowledge of IT project management methodologies and tools is advantageous Familiarity with programming and web development concepts Proven ability to produce clear and concise system manuals and documentation Strong problem-solving skills with a proactive approach to issue resolution A collaborative team player who can also work independently when needed Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here Are The Benefits Of This Job: Competitive salary and benefits package Opportunity to work on innovative IT projects within a dynamic and collaborative team Access to professional development and training opportunities to enhance your career A career as an IT Support & Project Coordinator offers a unique chance to work at the intersection of technology and project management. This sector provides continuous opportunities to develop new skills, engage with cutting-edge technologies, and contribute meaningfully to the success of diverse organisations.....Read more...
IT Infrastructure Manager London – Hybrid 2 days Salary - £60,000 - £65,000 per annum IT Infrastructure Manager required for a fast-growing private London based clinic. My client is seeking an IT Infrastructure Manager to lead digital transformation, streamline operations, and provide advanced IT solutions to support the expanding team, while also handling day-to-day IT support tasks. You will be responsible for managing and enhancing the IT infrastructure, software systems, and digital workflows, ensuring that the technology supports both clinical and operational needs. Key Skills and Responsibilities:
IT programming background with experience in coding and testing
Proficient in Excel, including expertise in PivotTables, data cleansing, formulae, and sheet protection
Proficiency in software configuration, automation tools, and workflow optimisation.
Implement and improve IT tools and processes to automate workflows, invoicing, compliance tracking, and statistics
Ensure seamless IT operations, manage onboarding/offboarding, support WiFi, printers, antivirus, and devices, and handle password resets
Optimise and configure software tools, develop KPI dashboards and automation scripts, enhance tracking and workflows, implement MFA and security measures
DBS check is required for the successful candidate
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy....Read more...
IT Manager London – Hybrid 2 days Salary - £60,000 - £65,000 per annum IT Manager required for a fast-growing private London based clinic. My client is seeking an IT Manager to lead digital transformation, streamline operations, and provide advanced IT solutions to support the expanding team, while also handling day-to-day IT support tasks. You will be responsible for managing and enhancing the IT infrastructure, software systems, and digital workflows, ensuring that the technology supports both clinical and operational needs. Key Skills and Responsibilities: • IT programming background with experience in coding and testing• Proficient in Excel, including expertise in PivotTables, data cleansing, formulae, and sheet protection• Proficiency in software configuration, automation tools, and workflow optimisation.• Implement and improve IT tools and processes to automate workflows, invoicing, compliance tracking, and statistics• Ensure seamless IT operations, manage onboarding/offboarding, support WiFi, printers, antivirus, and devices, and handle password resets• Optimise and configure software tools, develop KPI dashboards and automation scripts, enhance tracking and workflows, implement MFA and security measures• DBS check is required for the successful candidateInterested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy....Read more...
Position: IT Infrastructure Support Engineer
Job ID: 2394/5
Location: Surrey
Rate/Salary: Competitive – Salary advised upon application
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: IT Infrastructure Support Engineer
Typically, this person will provide hands-on support and management of both corporate and customer-managed IT infrastructure, playing a key role in maintaining high availability of systems and ensuring the security and performance of the IT environment. They will also contribute to IT projects, disaster recovery planning, and ongoing infrastructure improvements.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the IT Infrastructure Support Engineer:
Build, maintain, and support both physical and virtual environments, including network storage, backup and recovery systems.
Support IT infrastructure across HQ, remote offices, and customer sites, ensuring seamless integration.
Ensure server builds and networks comply with internal and customer IT security policies and accreditation standards.
Maintain software compliance and licensing records, including regular audits.
Monitor performance and usage of systems, ensuring optimal operation.
Manage email infrastructure including Microsoft Exchange, cloud services, spam filtering, and MDM.
Support IT Hosting and Security Infrastructure including storage, virtualization, antivirus, patch management, and web filtering.
Provide telephony support and assist with equipment installation.
Deliver user and customer support, including participation in a 24/7 on-call rota.
Support disaster recovery readiness and contribute to IT strategy and continuous improvement.
Qualifications and requirements for the IT Infrastructure Support Engineer:
HND/Degree in Computer Science or equivalent experience
In-depth experience with VMware virtual environments.
Strong knowledge of Microsoft Exchange, spam filtering, and continuity services.
Core Windows OS administration, Active Directory, Group Policy, and PowerShell.
Server and storage hardware expertise (NAS/SAN).
Strong understanding of IT Security and High Availability environments.
Solid foundation in IP networking.
Must be eligible for and able to pass SC (Security Check) clearance.
Must be willing to undertake and complete a 6-month probationary period.
Desirable:
Linux experience.
Familiarity with Blackberry UEM or MDM platforms.
Experience with IP telephony systems.
SNMP monitoring tools.
Knowledge of Endpoint Central, Trellix/McAfee Security, WebMarshal, Veeam, Microsoft SQL Server.
Microsoft certifications.
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Contract: Interim (6–12 months)Are you a seasoned IT leader with a passion for digital transformation and operational excellence?Our client, a high-profile, multi-site leisure, hospitality, and membership brand with a global footprint, is seeking an Interim IT Director to drive technology improvements and support their ongoing digital evolution. This is a unique opportunity to contribute to a premium global brand during a pivotal period of innovation and transformation. You will have the autonomy to shape IT strategy and make a measurable difference.The Role:Based in London, this interim position will report directly to the executive team and play a critical role in overseeing IT operations across a diverse international portfolio. You will lead the IT function across corporate headquarters and sites worldwide, with a focus on:
Driving digital transformation initiatives and delivering innovative technology solutions.Enhancing IT infrastructure, software systems, and cyber security frameworks.Aligning technology strategies with business goals to improve performance and user experience.Leading, mentoring, and developing a high-performing IT team.
Experience:
Proven experience as an IT Director or similar leadership role in a fast-paced, multi-site environment (ideally within hospitality or leisure sectors).Strong track record of delivering enterprise-wide IT and software transformation projects.Deep understanding of modern digital ecosystems, cloud technologies, and data strategy.Exceptional leadership, stakeholder management, and communication skills.Available to start at short notice and commit to a high-impact interim assignment.
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FPSG have a Glasgow based Client looking for a highly motivated & skilled IT Project Engineer for an initial 18 month assignment, based on-site in their well-presented, Glasgow offices. You will be embraced as a key member of the team, and from Day 1 spend time on a wide array of projects, where previous experience working as an IT Project Engineer or IT Support Engineer in an MSP environment will prove to be very beneficial.
You will be comfortable through your previous experience in engaging closely with internal teams in order to deliver exceptional IT solutions & support. Your prime focus will be on the seamless integration of systems & services, and you will play a critical role in maintaining the infrastructure.
Key Responsibilities:
Project Planning and Coordination: Develop and manage project plans, timelines, and resources to ensure successful delivery of IT projects.
System Implementation: Oversee the deployment, installation, and configuration of IT infrastructure, systems, and software to meet client requirements.
Internal Client Communication: Serve as the primary point of contact for Internal clients, ensuring clear communication and regular project updates to stakeholders.
Collaboration with Internal Teams: Work closely with engineering, development, and operations teams to deliver technical solutions and ensure project success.
Quality Assurance: Monitor and ensure that all systems, software, and IT solutions meet quality standards and are compliant with industry best practices.
Troubleshooting and Issue Resolution: Identify, troubleshoot, and resolve complex IT issues in a timely and effective manner.
Documentation and Reporting: Maintain detailed records of project progress, technical configurations, and support incidents for future reference and analysis.
System Upgrades and Maintenance: Plan and execute system updates, patches, and preventive maintenance to ensure optimal performance and security of IT systems.
Risk Management: Identify and mitigate potential risks related to system performance, security, or project delays.
Training and Support: Provide training to end-users on new systems and technologies, ensuring they are equipped to utilize solutions effectively.
Continuous Improvement: Stay up to date with emerging technologies and industry trends, recommending improvements to IT systems and processes.
Vendor Management: Liaise with third-party vendors for procurement of IT hardware, software, and services as required for project execution.
Skills & Qualifications we are looking for:
Proven experience in a Project Engineer role or IT support role within an MSP environment.
Excellent technical knowledge across a variety of technologies, including:
Microsoft Office 365, Exchange, and Active Directory.
Networking (TCP/IP, DNS, DHCP, VPN, VLANs).
Virtualization (VMware, Hyper-V).
Cloud platforms (Azure, AWS, Google Cloud).
IT security (firewalls, antivirus, endpoint protection).
Strong communication skills, both written and verbal, with the ability to interact with clients in a clear, non-technical way.
Experience with backup solutions, disaster recovery, and business continuity planning is a plus.
A commercial-focused mindset and a commitment to delivering high-quality IT services.
Desirable Skills we’d also love to see:
Ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced MSP environment.
Problem-solving mindset with a proactive approach to identifying and resolving IT issues before they affect clients.
Strong organizational and time management skills.
Desire to continuously develop technical expertise and stay up-to-date with emerging IT trends.
Next Steps:
If you have proven experience working as an IT Project Engineer or have the required level of IT Support skills to meet the needs of this role, then apply immediately. We will progress your application ASAP to discuss your skills and confirm that the role will be accessible for you, including any commute to be on-site in the Glasgow office up to 5 days per week, as per the requirement of the business support needed.
Starting salary & the attractive package, as well as options beyond the initial 18 month Fixed-Term Contract will be discussed with suitable applicants before interview. Good luck!
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process....Read more...
An exciting opportunity has arisen for a skilled and organised IT Engineer to join a forward-thinking engineering and manufacturing business.
This role is perfect for someone with a strong interest in IT systems, data accuracy, and security, looking to play a pivotal part in the businesss day-to-day operations and system integrity.
Key Responsibilities of an IT Engineer:
- Provide day-to-day IT support including setting up and decommissioning PCs, printers, and phones
- Onboard new users with network, email, and ERP (Epicor) access
- Perform daily data collection analysis, resolving discrepancies and producing reports
- Monitor and audit system and cyber security logs
- Maintain IT systems including Webroot AV, Windows Server Updates, and network documentation
- Assist with Epicor system tasks such as entering customer orders, raising contract reviews, and updating pricing
- Support despatch documentation and processes
What You\'ll Bring as an IT Engineer:
- Previous experience in an IT support, system admin, or data role
- Basic knowledge of network, server, and endpoint setup/troubleshooting
- Familiarity with ERP systems (Epicor experience is a plus)
- High attention to detail and a methodical approach to data accuracy
- Awareness of cyber security protocols
- A proactive, flexible mindset with strong communication skills
What\'s In It For You:
- Competitive salary
- Friendly and supportive working environment
- Opportunities for growth and technical development
- Permanent position with a well-established engineering business
Interested? Call Ian at Holt Engineering on 07734 406996
Or apply now and well be in touch to discuss the role further.
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Issue Resolution: Promptly respond to and resolve IT-related queries and issues from employees, ensuring minimal downtime and maintaining productivity
System Monitoring: Continuously monitor and maintain computer systems and networks, identifying and rectifying potential problems proactively
User Assistance: Assist users with software and hardware installations, updates, and provide guidance on everyday IT use, ensuring a smooth user experience
Documentation: Maintain detailed records of IT issues, resolutions, and user interactions to ensure consistent support and facilitate future troubleshooting
Collaboration: Work closely with the second and third-line support teams, escalating complex issues when necessary and ensuring seamless IT operations across the organisation
Call Handling: Answer incoming IT support calls professionally and efficiently, ensuring that all user issues are logged and addressed in a timely manner
Remote & On-Site Support: Provide both remote troubleshooting solutions and on-site support when necessary, ensuring all IT issues are resolved with minimal disruption to users
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:We Provide Support Across IT, Cyber Security, Unified Communications, Networking, Computer Services, Web Design, Cloud Backup, Disaster Recovery And Business Continuity, Web Design.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Organisation skills,Problem solving skills,Initiative....Read more...
Building IT systems and configuring networks
General IT cabling
Troubleshooting, testing and analysing problems within systems
Hardware installs include PC Cards, PC's, Desk phone & mobile phones
Create virtual machines that can then be logged onto and used when supporting
Installing servers, firewalls and software
Logging and resolving IT Support calls
Working on ticketing systems
Logging and resolving IT Support calls
Work on customer projects, such as upgrade planning, delivery and reporting
Keep accurate records and document customer service actions and discussions
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Kick-start your tech career with purpose!
At Datacore, we're not just a technology company — we're innovators, powering the future of data infrastructure across the globe. As a pioneer in software-defined storage and intelligent data solutions, we’re driven by a passion for performance, efficiency, and pushing boundaries. We’re now looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice.
This is an exciting opportunity to gain hands-on experience while working towards a recognised qualification, all within a collaborative and cutting-edge environment. You’ll be learning from experienced professionals, helping to support and maintain our internal systems, and playing a key role in keeping our tech running smoothly across the business.
If you're curious about technology, eager to grow, and ready to take your first step into the world of IT — we’d love to hear from you.
A Typical Day in the Job:
Building IT systems and configuring networksGeneral IT cablingTroubleshooting, testing and analysing problems within systemsHardware installs include PC Cards, PC's, Desk phone & mobile phonesCreate virtual machines that can then be logged onto and used when supportingInstalling servers, firewalls and softwareLogging and resolving IT Support callsWorking on ticketing systemsLogging and resolving IT Support callsWork on customer projects, such as upgrade planning, delivery and reportingKeep accurate records and document customer service actions and discussionsSalary, Hours & Benefits:
£14,772.50 per annumMonday - Friday 9am-5:30Group Life Assurance – 4x basic annual salaryGroup Income Protection – 75% of basic annual salaryGroup Critical Illness – 1x basic annual salaryPrivate Medical Insurance – OptionalDesired Qualities, Skills and Knowledge:
Keen interest in ITGood written & verbal communication skillsWillingness to learnTeamwork and problem-solving skillsDriven to get results and achieve goals while maintaining top level integrity and a strong work ethicFlexibility to work in a fast-paced environmentExcellent customer service orientation, creative approach to problem solvingGrade 5 in GCSE English, 4 in GCSE MathsYour Training with Baltic:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.
Employer Description:At Datacore, we're not just a technology company — we're innovators, powering the future of data infrastructure across the globe. As a pioneer in software-defined storage and intelligent data solutions, we’re driven by a passion for performance, efficiency, and pushing boundaries. We’re now looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice.Working Hours :Monday - Friday 9am-5:30pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working....Read more...
Job Title: IT Leader – Cyprus Location: Cyprus Department: Information Technology Reports To: Global CIO Salary: €80,000 – €100,000 per annum (depending on experience)About the Role We are seeking a seasoned Information Technology Leader to oversee and elevate IT operations across our Cyprus business. Reporting directly to the Global CIO, this role is a key part of our regional leadership, responsible for managing daily IT functions while aligning local initiatives with global strategy.This is a hands-on leadership position requiring strong technical acumen, commercial awareness, and a strategic mindset. You’ll act as the main point of contact between business units and IT, ensuring optimal service delivery and technology-driven growth.Key Responsibilities
Lead and manage the Cyprus-based IT team, ensuring operational excellence and clear accountability.Act as the primary IT partner for local business units, understanding needs and translating them into effective solutions.Oversee and report on key IT projects, ensuring alignment with corporate timelines and standards.Contribute to the development and execution of IT strategies that support business objectives.Ensure IT governance, cybersecurity, and compliance with internal and external standards.Mentor and develop team members, fostering a high-performance culture.Manage third-party vendors and ensure quality delivery of outsourced services.
What We’re Looking For
Degree in IT, Computer Science, Business Administration, or a related field.8+ years of IT experience, including 3+ years in a leadership role.Strong background in IT operations, project delivery, and business partnering.Hospitality, gaming, or entertainment sector experience is an advantage.Proven leadership and team development experience.Solid knowledge of IT service frameworks such as ITIL or COBIT.Familiarity with compliance, cybersecurity, and risk management.
Ideal Candidate
A strategic thinker who can also roll up their sleeves when needed.Strong communicator and influencer with the ability to navigate complex environments.Adaptable, resourceful, and experienced in working with cross-functional and multicultural teams
How to applyFor further details, apply today or send your CV to clay@corecruitment.com.Due to the volume of applications, we may not be able to provide feedback to all applicants. If you haven't heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!• http://www.corecruitment.com/• https://www.facebook.com/COREcruitmentDOTcom/• Tweet us @COREcruitment....Read more...
First line support: Imaging and maintenance of PC's
Setup, update and fault diagnosis of customer IT systems
General network support and troubleshooting
Call handling: Answering customer queries directly on the phone where required and maintaining accurate records
Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an audit-able activity and must contain up-to-date records
Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones)
Explaining technical issues in a clear way to non-technical clients
Answering the phone in a professional manner and, if relevant passing on any information promptly
Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks
Employer Description:At Jansa IT we are committed to delivering excellence when dealing with all your IT needs.
Business’s face various challenges in running a successful business. The certainty of success comes from working with an IT company whose experience and expertise will move your business forward.
The future of your business depends on how effectively you harness the power of technology.
Jansa IT have been assisting customers develop their business for over 15 years, through IT and technology exploitation. We achieve this by identifying solutions, designing, implementing and managing your IT needs.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills....Read more...
Are you an experienced IT professional with a background in the hospitality industry? A well-established and prestigious group of hotels in London is seeking a proactive Assistant IT Manager to oversee IT operations across a cluster of properties.With a rich history and ongoing investment in modernisation—including the upcoming launch of a hotel—this is an exciting time to join a forward-thinking team making major strides in tech-enabled hospitality.The RoleReporting to the IT Operations Manager, you will be responsible for ensuring the seamless delivery and optimisation of IT infrastructure, systems, and services across multiple hotel sites. This role is critical to supporting both business operations and enhancing guest satisfaction through innovative technology.Key Responsibilities
Oversee day-to-day ICT operations across hotel sitesLead and support IT strategies for multi-property coordinationTroubleshoot and resolve technical issues quickly and effectivelyManage network infrastructure and security protocolsTrack IT assets and contribute to budgeting and planningEnsure compliance with industry standards and internal policies
The ideal candidate:
3–5 years’ IT operations experience, including 2+ years in a similar hospitality-focused roleCertifications such as ITIL, PMP, or CISSP (preferred)Familiarity with PMS, POS, and guest-facing tech platformsStrong grasp of network architecture, cloud services, and security standardsAbility to train non-technical staff on key systems and toolsHands-on experience with AV, telecommunications, and Wi-Fi infrastructure in hotel settings
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Key responsibilities:
To provide a professional service to all customers.
To ensure all incidents are being actioned relevant to the priority assigned to them.
To monitor incidents and keep the number of outstanding, to a minimum.
To prioritise all incidents and have the ability to understand the difference between non-urgent and critical.
Capture tasks, document and store them in the knowledgebase.
Utilise the tools available to log incidents, monitor devices and use the patch management system.
Problem-solving - to be able to break a problem down and reach a fix.
To allocate incidents to 2nd line Support where appropriate and monitor progress.
To assist the IT team with day-to-day tasks as and when required.
Configure computers based on a customer specification.
Create estimates and order, when approved, customer consumables and peripherals.
Gather evidence of problems with infrastructure elements and look to achieve a high percentage of first-time fixes.
Present a positive image and thereby help users and management to have confidence in the IT service.
To identify repeat incidents and recommend the appropriate actions to management, such as training, improvements in education, communication etc.
To be aware of planned changes such as Project activities and ensure appropriate actions are taken to maintain and/or improve existing service levels.
To liaise closely with 3rd Party Suppliers of Support Services.
To administer mobile phones, broadband and IPT services.
The role will involve contact with:
Customers.
2nd Line Support both Internal and External.
Suppliers – Hardware and Software.
Essential skills, characteristics and experience
Experience of working in a similar environment is desirable but not essential.
Good influencing, presentation and communication skills, with all levels of staff, will be required, along with the ability to problem-solve.
Computer literacy is essential, and you must be organised and show attention to detail. Experience of desktop computers and associated software, ideally Microsoft and Lotus Notes is required.
Ability to work unsupervised.
A good telephone manner is an essential part of the role along with people skills.
Ability to handle a crisis but remain calm and polite at all times, maintaining a professional service throughout.
Training:Expected duration: 16 months.
Apprenticeship level: Level 3 (Advanced).
Programme: Information Communications Technician.
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.Employer Description:For over ten years, Driffield IT Company Frost Consultants has utilised our experience, technical expertise, and know-how, to simplify IT for our clients by removing complexity and adopting a positive, flexible approach to solving their IT challenges.
We provide a full suite of managed IT services to assist your business with all aspects of IT and IP CCTV ranging from IT Systems & Infrastructure, managed IT solutions, cloud IT, IT hardware and software solutions to communications and CCTV solutions and security.
Understanding the unique IT requirements of various industries allows us to gain deep insight into our clients' business objectives, future strategies, and operational processes. This knowledge enables us to deliver tailored IT services that effectively support their needs.
We deliver IT services and CCTV solutions to organisations based in towns such as Driffield, Beverley, Hornsea, Bridlington and Pocklington as well as counties such as East Yorkshire and North & North-East Lincolnshire.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Presentation skills,Initiative,Patience,Good telephone manner....Read more...
To provide first-line support to customers, resolving IT tickets and updating the outcomes
To assist with the setting up, maintenance and repair of computers, computer-linked equipment and computer-related equipment
To install and configure software applications
To help produce and maintain IT statistics, reports, checklists and other documentation as necessary
Answering telephone enquiries and routine email correspondence
Monitor consumable stock such as printer toners, paper and stationery, ensuring timely notification to the Office Manager for ordering new supplies
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:Covering Nottingham, Derby, Leicester, Birmingham, Lichfield and Tamworth. Your business will benefit from our outstanding customer service focused, managed IT support services. If you are looking for a partner who knows a thing or two about moving business to the cloud, especially Microsoft Office 365 and Microsoft Azure, then look no further!Working Hours :Monday to Friday - 9 am to 5 pmSkills: Communication skills,IT skills,Customer care skills,Analytical skills,Team working....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
Assist in the day to day support of IT equipment, including desktops, laptops, tablets, printers, and interactive whiteboards
Provide technical support to staff and students by troubleshooting and resolving hardware, software, and network issues
Help with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices
Monitor and maintain the network infrastructure, including switches, routers, and Wi-Fi access points
Assist with setting up new IT equipment for staff and students, including user accounts and profiles
Help maintain inventory records of IT equipment and software licenses
Assist in the management of user permissions and access to school systems and services
Support the team in ensuring that all IT systems and services are running smoothly and securely
Provide support during school events and activities that require IT assistance
Collaborate with other members of the IT team to ensure timely and efficient resolution of technical issues
Assist in keeping the school’s IT systems up to date, including applying software updates and patches
Training:Your training plan:
All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments
More training information:
Wise Origin is a national training provider which was established in 2006
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures
Throughout the program, you will receive dedicated support from your tutor to ensure your success
Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard
Training Outcome:
Ongoing career development and progression opportunities upon successful completion of the apprenticeship
Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :Monday- Friday
8:30am- 5pmSkills: Communication skills,IT skills....Read more...
Work:
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
Assist in the day to day support of IT equipment, including desktops, laptops, tablets, printers, and interactive whiteboards
Provide technical support to staff and students by troubleshooting and resolving hardware, software, and network issues
Help with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices
Monitor and maintain the network infrastructure, including switches, routers, and Wi-Fi access points
Assist with setting up new IT equipment for staff and students, including user accounts and profiles
Help maintain inventory records of IT equipment and software licenses
Assist in the management of user permissions and access to school systems and services
Support the team in ensuring that all IT systems and services are running smoothly and securely
Provide support during school events and activities that require IT assistance
Collaborate with other members of the IT team to ensure timely and efficient resolution of technical issues
Assist in keeping the school’s IT systems up to date, including applying software updates and patches
Training:Your training plan:
All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments
More training information:
Wise Origin is a national training provider which was established in 2006.
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
Throughout the program, you will receive dedicated support from your tutor to ensure your success.
Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard.Training Outcome:Ongoing career development and progression opportunities upon successful completion of the apprenticeship.Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :Monday - Friday 8:30am - 5pmSkills: IT skills,Communication skills....Read more...
The IT Technician plays a crucial role in maintaining and supporting the IT infrastructure across the Enrich Learning Trust, with a primary focus on on-site support at Diss High School and Long Stratton High School. The role involves ensuring seamless network and internet connectivity, maintaining security, responding to IT support requests, and assisting staff and students with IT-related issues.
Resolving IT issues and service requests via the central helpdesk
Installing, maintaining, and troubleshooting hardware, software, and network infrastructure
Managing user access to school systems and networks
Supporting cybersecurity and compliance with GDPR and data protection laws
Assisting staff and students with IT-related queries and training
Contributing to IT projects and supporting system upgrades
Installation of hardware and software on workstations
Maintain online services that extend the school network, such as Microsoft 365 and MIS etc
Setting up new users onto the network and online services.
Remove users from these systems when they have left the school
Setting up, checking and packing away sets of iPads, laptops, etc. when booked. Highlight any issues so that these can be addressed
To function as an escalation point for tickets requiring local on-premise involvement to resolve
Offer support to other team members to help them troubleshoot and resolve incidents and service requests
Proactively inform stakeholders of changes, issues and resolution times
Perform tasks set out by the Digital Lead
Setting up new equipment
Assisting staff and pupils with software and hardware
Routine maintenance of hardware and software, including replacing printer consumables and fixing paper jams, and cleaning projector filters
Minor repairs to hardware
Security marking and keeping an inventory of equipment
As part of the IT Support team maintain networking infrastructure, including all wi-fi, switches, servers and associated devices
Identify and inform areas that will improve school IT security
Training:
IT Solutions Technician Level 3 Apprenticeship Standard
Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Thursday, 8.00am - 4.00pm (30 minute break). Friday, 8.00am - 3.30pm (30 minute break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience,Knowledge of networking system,Use of Microsoft Office....Read more...
Customer Support: Respond to customer enquiries via phone, email, providing first-line technical support and guidance.
Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner.
Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring accurate documentation of issues and resolutions.
Hardware and Software Setup: Assist in the installation, configuration, and maintenance of computer systems, peripherals, and software applications.
User Training: Provide basic training and support to users on IT systems and software applications.
System Monitoring: Help monitor IT systems and infrastructure, reporting any issues or anomalies to the senior support team.
Documentation: Maintain and update IT support documentation, including user guides, FAQs, and knowledge base articles.
Continuous Learning: Stay current with emerging IT trends and technologies, actively participating in training and development opportunities provided by the company.
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.
Employer Description:Communications Solutions UK (CSUK) provides IT and communications services to SMEs, acting as a one-stop shop for all things comms and IT. Founded in 2000, the company values honesty and integrity and takes a holistic approach to clients' businesses. CSUK is family-owned, innovative, and growing, with an in-house team of experts based in Reading. The company is committed to promoting diversity and inclusion.Working Hours :Monday to Friday between 9am-5:30pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
Provide expert-level technical support to our clients, including troubleshooting hardware and software issues
Proactively monitor client networks and systems to identify and resolve potential problems
Collaborate with our clients to understand their business needs and recommend IT solutions that align with their goals
Manage and maintain client relationships, serving as a trusted advisor on IT-related matters
Participate in the planning and execution of IT projects, including network upgrades, migrations, and system implementations
Ensure timely resolution of IT support requests and document all interactions
Stay up to date with emerging technologies and industry best practices to continuously enhance your skills
Foster a positive and collaborative team environment by sharing knowledge and providing mentorship
Training:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group
Training Outcome:Full-time permanent employment for the right person upon successful timely completion of their apprenticeship.Employer Description:IDT are not your typical Managed Service Provider (MSP). We are a forward-thinking and humanised MSP dedicated to providing exceptional IT support while putting people first. Our mission is to empower businesses with technology solutions that enhance their productivity and success. If you're an experienced IT Support Engineer looking to join a team that values both technical expertise and genuine human connection, we want you on board.Working Hours :Monday - Friday, 9.00am - 5.30pm with half an hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
1st and 2nd Line IT Support: Resolve 1st and 2nd Line IT support requests inline with ITIL best practices
Application Support: Provide support for applications, including Cargowise, ensuring best practices are followed
License Management: Manage licenses for IT services
Inventory Management: Assist in ordering and managing inventory of IT and networking equipment
User Security Maintenance: Maintain and upkeep user security, including security passes
Internal Directory Updates: Update the internal company directory and create quality newsletters for internal staff
Collaboration with IT Strategy Manager: Work closely with the IT team
Strategy Manager, providing insights and suggestions on improving IT practices within the organisation
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Employer Description:Established in 2000, we are a privately-owned UK company with six working sites in the UK backed up with a truly global reach. We are a young dynamic forward thinking business who really value our people, we offer a modern safe working environment that allows our team to thrive and succeed.Working Hours :All details will be confirmed at interview.Skills: IT skills,Attention to detail,Creative,Non judgemental....Read more...
2nd Line Engineer – Sheffield ( 4 days per week onsite, 1 day per week WFH)
Up to £40,000 PA
IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis.
You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.
Key Responsibilities:
• Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
• Prioritise and manage workflow through the ITSM system (ServiceNow)
• Conduct on-site technical investigations and escalate issues to ensure timely resolution
• Collaborate with IT team members and support 1st and 2nd line IT teams
• Install, update, maintain, and support various software packages and hardware
• Perform Active Directory administration and deploy software via Endpoint Manager
• Support SIP/VOIP telephony and video conference systems
• Configure and support iOS/Android mobile devices and 4G/5G dongles
• Assist with IT projects and maintain technical documentation
Qualifications and Skills:
• Microsoft certifications (desired)
• Experience with ITSM systems
• Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
• Understanding of anti-virus products, web gateway filtering, and networking concepts
• Strong communication, problem-solving, and customer service skills
• Ability to work under pressure and prioritize tasks effectively....Read more...
Handling and prioritising service requests and support issues
Monitoring the IT environment using RMM software.using the helpdesk system
Administering various enterprise security products to ensure a secure IT infrastructure
Handling IT-related tasks involved in user onboarding and offboarding processes
Managing and maintaining the company's Microsoft 365 tenant for optimal productivity
Installing data cabling, access points and CCTV systems
Building and supporting telecommunications systems and equipment
Creating and revising IT policies and procedures to ensure efficient workflows
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The training will take place both virtually and in the workplace
The learner will have at least 6 hours "off the job" training each week
The Work-Based Tutor will support the apprentice with their training and preparation for their end point assessment
Training Outcome:
For apprentices who successfully complete the Level 3 apprenticeship, the organisation will consider them for full time employment
Employer Description:Join BEW's IT team in Chelmsford, Essex! With over 40 years of
history and 25 stores nationwide, BEW is a leading player in the UK
electrical market. Our exceptional service has earned us a strong
reputation among electricians and suppliers throughout the countryWorking Hours :Monday - Friday, 8.00am - 5.00pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Time management,Methodical approach....Read more...
The IT systems within Bowman Riley are critical to our ongoing operations, including operational management, communications, data storage (including security/access), and design functions. Our reliance on IT systems and equipment and their reliability are essential to the company's efficient, safe, and secure functioning. This is becoming increasingly central to the business, especially between the three offices. The IT Assistant’s role is to coordinate this work and to recognise and escalate support to the IT Manager as and when necessary.
Key Responsibilities• Provide technical support to end-users, both in person and remotely• Install, configure, and maintain computer systems and software• Implement security of the network, data and its storage and communication systems• Assist with network administration tasks, including setting up user accounts and permissions• Work together with other managers and directors in relation to IT matters• Help manage the process for achieving agreed standards for Cyber Security and protocol• Discuss, agree and maintain IT elements of the Business Continuity Plan• Assist in ensuring that Bowman Riley operates within the law in relation to copyright licencing and assists with Data management (GDPR)• Document technical procedures and create user guides.• Collaborate with the IT Manager to implement new technologies and upgrades.
General Responsibilities• Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.• Support users in the use of computer equipment by providing necessary advice and/or training• Maintain and update internal documentation and database systems in a timely manner• Perform system administration and housekeeping activities• Purchase (after approval) equipment and licenses (e.g., software, hardware etc.)• Ensure all IT deliveries are checked and stored in a secure location • Secure disposal of old equipment following policy controls• Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points• Assist with other ad-hoc duties as required for the role and within the organisation• Key software installation and support • Log faulty equipment with third parties• Assist with desktop/laptop setup and configuration • Assist with phone/tablet setup and configuration
Experience and Qualifications• Qualifications GCSE or equivalent – maths and English grade C or above (essential) • Good Communication Skills• Full UK Driving licence• Ability to travel to any of the business offices as and when required • Proficient in Microsoft 365 stack• To have a commitment to ongoing training to develop your skills in areas relevant to your role• Hold a recognised qualification in an IT-related subject is preferred but not essential• Proficient in computer Networking, Security and Communication systemsTraining:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining A Level 3 IT qualifications
Training Outcome:
Potential full time role for the right candidate after apprenticeship completion
Employer Description:Our story began in 1968 when three architects launched a new practice and were unable to decide where to locate a head office that would best serve the commercial centres of Leeds and Manchester. A pin was stuck in a map somewhere in between. The market town Skipton, North Yorkshire, was picked on the edge of the Yorkshire Dales.
From the beginning, the practice has had a very clear, unswerving focus on quality design, attention to detail and client care, so much so that we continue to work with long-standing clients, some of whom span back to our company’s inception.
In the early 2000s, we kicked off the new millennium by establishing an office in Leeds city centre. In 2012, coinciding with the London Olympics and the Queen’s Diamond Jubilee, we opened our central London office.
Our story today is that we are a dynamic commercial practice offering architecture, conservation architecture, building consultancy and interior design across the UK accredited by the Royal Institute of British Architects (RIBA), the Royal Institution of Chartered Surveyors (RICS), and the British Institute of Interior Design (BIID).Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
By joining the team at Shadowfax Technology t/a TechWyse, based near Stansted Airport, you will experience a dynamic and varied work environment. As we provide IT support services to over a hundred businesses within the M11 corridor, you will have numerous opportunities to engage in different aspects of IT support, from remote assistance to hardware solutions. Working with us means you will develop invaluable skills and techniques essential for thriving within a Managed Service Provider (MSP). Our services, including telephony, data back-up, cloud, and enhanced security services, will ensure you gain comprehensive knowledge and experience, preparing you for a successful career in IT support.
As an IT helpdesk Engineer Apprentice, your duties will include:
Check client backups daily
Answer support calls and log as tickets
Assign available engineers who may work with you on a ticket to grow experience
Ensure your assigned tickets are meeting SLA’s
Assist other engineers with their work
Attend client sites when required
Update or close all tickets assigned to you at the end of each day
Complete all apprenticeship coursework
Attend training as required and develop relevant knowledge, techniques and skills
Training:You will attend bi-weekly tutor-led training sessions delivered remotely via Microsoft Teams.Training Outcome:We are looking to offer full-time employment upon successful completion of the apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees, which is reviewed annually.Employer Description:Techwyse partner with businesses across the UK, helping them achieve success by providing talented IT support delivered with genuine care and an unwavering commitment to quality. In their 30 years of supporting businesses with their IT systems, they’ve learnt what businesses need to truly make the most of their technology, and what they need to deliver a quality service.Working Hours :Monday to Friday 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
