This is a hands-on role where you will be part of the Arden IT helpdesk team and also assist with on-site IT projects. You will gain experience across all areas of IT support, working on first-line tasks such as logging and resolving client issues, while also developing the skills needed for more advanced work under the guidance of senior engineers. The role will involve working directly with business clients to provide reliable and professional IT support. You will learn how to troubleshoot
hardware and software problems, set up and maintain Microsoft 365, support networks, and assist with larger projects including system upgrades and installations.
As an apprentice you will be supported throughout, gradually taking on more responsibility as your skills and confidence grow. This role will give you the chance to develop a wide range of technical abilities, as well as communication and problem-solving skills, all within a professional business environment.
Duties and key responsibilities
Provide first-line support on the helpdesk by logging, troubleshooting and resolving client issues.
Escalate more complex issues to senior engineers while learning how they are resolved
Assist with on-site IT projects including hardware installations, network upgrades and system rollouts.
Help set up and manage Microsoft 365 services for business clients
Support cyber security measures such as updates, anti-virus management and backup systems.
Maintain clear records of support requests and project work.
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Training Outcome:There is the opportunity to progress into a full IT Engineer role on completion of the apprenticeship. Successful apprentices can move into our technical delivery team, taking on more advanced responsibilities in IT projects, system administration and client support. This pathway offers clear career development for those who show commitment, technical ability and a professional approach.Employer Description:Arden IT Ltd is an IT support company based in Beeston, Nottingham. We have over 20 years of experience helping both businesses and home users. Our work includes managed IT support, Microsoft 365 and email services, computer repairs, cyber security and disaster recovery. We also run a shop in Beeston where customers can get advice, repairs and new equipment. Our focus is on providing reliable and friendly service, making technology simple and accessible for everyone.Working Hours :Monday to Friday, 9 - 5Skills: Communication skills,Problem solving skills,Initiative,Microsoft Office applications,Understanding of computers,Willing to learn Microsoft 365,Positive attitude,Professional,Reliable and punctual....Read more...
Network Maintenance and Support
Troubleshoot and resolve IT issues and service requests via the central ticketing system, escalating where necessary
Install and configure hardware and software on workstations
Maintain a knowledge base and ensure smooth running of networks, applications, and user access
Manage user accounts- adding new users, removing leavers, and maintaining online services such as Microsoft 365 and MIS
Prepare, set up, and store devices such as iPads and laptops when required
Hardware Maintenance
Set up and test new equipment and assist staff and students with IT hardware and software issues
Carry out basic maintenance such as replacing printer consumables, fixing paper jams, and cleaning projector filters
Perform minor hardware repairs and keep an inventory of equipment
Network Security
Help maintain the trust’s networking infrastructure, including Wi-Fi, switches, and servers
Identify areas to improve IT security and promote safe usage practices
Support compliance with GDPR, Data Protection, and copyright regulations
Project Support
Provide on-site technical support for IT projects and complete assigned project tasks on time
Work collaboratively with the IT team and update the IT Manager on progress and challenges
Audio-Visual Support
Set up and operate AV equipment for lessons, assemblies, and school events
Record, edit, and produce videos for internal and external use
Liaise with suppliers for AV equipment hire or purchases and ensure proper storage and care of resources
General Responsibilities
Advise staff and students on cyber safety and correct network use
Maintain confidentiality, uphold safeguarding practices, and follow trust policies
Attend occasional evening events to provide technical support
Participate in training, performance reviews, and assist with IT provision across the Enrich Learning Trust
Support in responding to cyber incidents when required
Training Outcome:
Potential full-time employment for the right candidate upon successful completion of the apprenticeship
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday, 8:00am to 4:00pm, with a 30 minute breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
An exciting opportunity has arisen for an ICT Assistant Project Manager to support the delivery of innovative technology projects across a leading hospitality group.You will work closely with the IT Technical Project Lead to drive IT initiatives across hotel operations, corporate systems, and guest-facing platforms - ensuring seamless implementation, efficiency, and great user experience.The role:
Support the planning, execution, and delivery of IT projects across multiple sites.Oversee systems such as PMS, POS, CRM, mobile apps, and smart room tech.Coordinate vendors, manage timelines, and ensure projects align with business goals.Support integrations, data security, and compliance (GDPR, cybersecurity).Provide technical and operational support, documentation, and user training.Assist in improving ICT processes, performance, and service quality.
Experience:
Degree in IT, Computer Science, or related field (or equivalent experience).Experience supporting or managing IT projects - ideally within hospitality or multi-site environments.Knowledge of PMS, POS, CRM systems and integrations.Excellent problem-solving, communication, and organisational skills.Familiarity with Agile or PRINCE2 methodologies is desirable.
....Read more...
Assist in the installation, configuration, and maintenance of network hardware and software
Monitor network performance and troubleshoot issues to ensure optimal operation
Support the rollout of new networking solutions and upgrades
Maintain documentation of network configurations, processes, and procedures
Work with senior engineers to perform routine network maintenance and upgrades
Respond to network-related incidents and service requests
Assist in maintaining network security by implementing firewalls, VPNs, and access controls
Collaborate with other IT teams to ensure seamless system and application integration
Stay up to date with industry trends and emerging technologies
Training:Information Communications Technician Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning.Employer Description:ARC IT Solutions is a UK-based Managed Service Provider (MSP) offering a comprehensive range of IT support services, including cybersecurity, disaster recovery, cloud solutions, hardware, and software support to small and medium-sized enterprises (SMEs), large businesses, and non-profit organizations. Based in Stoke-on-Trent and Staffordshire, they act as an outsourced IT department, specializing in providing solutions for network upgrades, software configuration, and ongoing IT planning.Working Hours :Monday - Friday 9:00am - 5:30pm. (1-hour unpaid lunch break included)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working similar IT / tech role will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
The role:
You will work as an Apprentice IT Support Officer and will be required to complete a 18-month training programme delivered by Digital Native that will cover all aspects of the role and will be delivered through frequent remote sessions with lots of distance learning activities in between sessions. Day release will be required for the End Point Assessment, gateway preparation and assessment activities.
Under the guidance of the IT Service Delivery Manager, you'll learn to provide excellent support, with a focus on manning the IT Service Desk – the main point of contact for users seeking IT assistance. Your role will involve effective communication, streamlined processes, and documentation to optimise the Department's IT resources.
Responsibilities:
Customer Service and Support:
Learning the ropes of managing our service desk on a day-to-day basis, collaborating closely with your colleagues to swiftly assess, handle, and route user requests and incidents within the IT Team. Escalating issues as necessary.
Assisting in the creation and upkeep of user-friendly documentation for both end-users and IT colleagues, ensuring they can make the most of our IT services.
Gaining experience in implementing University policies regarding data protection and responsible computer use.
Ensuring all inquiries are addressed professionally, promptly, and appropriately.
Maintaining a pleasant, helpful, and professional attitude when interacting with customers.
Learning the ropes of assessing and assigning incident tickets within our service desk software system.
IT Support
Gain experience in offering initial user support, which includes handling IT hardware, software, telephone, Audio-Visual support, computer and printer management, and user accounts. This will predominantly be in a Microsoft Windows environment.
Learn and grow in your ability to handle a case load of service incidents and standard change requests, ensuring that all requests are managed accurately and that the quality of service remains at its best.
Develop the skills to install and support commercial software packages and peripherals when needed.
Other
Your working hours will be flexible and adjusted as needed to fulfil the responsibilities of your role, which may include scheduling and participating in tasks outside of regular working hours.
Hazard-specific / Safety-critical duties
This job includes the following hazard-specific or safety-critical duties which will require successful pre-employment health screening through our Occupational Health Department before the successful candidate will be allowed to start work:
Regular manual handling
Selection criteria
Essential
A proven interest in tech, understanding how it works and troubleshooting and problem solving issues
Exhibit effective communication skills, both in verbal interactions and written correspondence, whether in person, over the phone, or via email.
Demonstrate a readiness to acquire the skills taught during the apprenticeship, which could be showcased through relevant work experience, qualifications, or references.
Have practical experience with Microsoft Office applications, including Word and Excel.
Desirable
Experience of Apple products and/or Linux operating systems
Training:You will undertake the Level 3 Digital Support Technician apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Online learning
Work based tasks
Training Outcome:Ongoing employment and career progression.Employer Description:Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts.
We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution.Working Hours :Monday - Friday - your working hours will be flexible and adjusted as needed to fulfil the responsibilities of your role, which may include scheduling and participating in tasks outside of regular working hours.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
IT Infrastructure Manager
Central London
Up to £90k
A well-established and highly profitable construction engineering business is seeking an experienced IT Infrastructure Manager to join them on a permanent basis. This is a pivotal leadership role within a business undergoing rapid expansion of its technical capability, with ambitious growth targets and multiple acquisitions planned annually for the next five years (eight in the past twelve months).
Reporting directly to the Head of IT, you’ll take strategic ownership of the organisation’s core infrastructure and network operations. You will manage relationships with external service providers, lead internal infrastructure initiatives and ensure the stability, scalability and security of IT systems across multiple sites, whilst leading the infrastructure team.
Key Responsibilities
• Lead and manage the delivery of infrastructure and network services across offices and project sites, aligning with business objectives
• Oversee third-party managed service providers, ensuring performance, SLAs and service quality
• Provide leadership to technical staff
• Plan and coordinate infrastructure upgrades, migrations and integrations across a growing business portfolio
• Manage network and server operations, ensuring uptime, resilience and business continuity.
• Oversee the design and deployment of new site networks and connectivity solutions, ensuring standardisation and efficiency
• Collaborate with the Security Operations Center and compliance teams to maintain a robust security posture
• Develop and enforce infrastructure policies, processes and documentation to support consistent operations and future scalability
• Maintain oversight of infrastructure assets, configuration management and software licensing
• Contribute strategically to IT budgeting, vendor management and continuous service improvement initiatives
• Provide high-level technical oversight and guidance in areas including: Azure infrastructure management, network protocols (TCP/IP, DHCP, DNS), firewall operations (preferably FortiGate), WAN/LAN/VPN connectivity, Microsoft and Windows Server environments
Requirements
• Proven experience in infrastructure/IT operations management within a multi-site environment
• Demonstrable experience managing third-party MSPs and IT vendors
• Strong leadership and communication skills, with the ability to translate technical priorities into business outcomes
• Solid understanding of networking and cloud technologies (Azure preferred)
• Relevant certifications (e.g. ITIL, Azure) is highly desirable
Initially 4 days per week onsite (reducing to 3 days after 3 months).....Read more...
Do you have an interest in IT and are eager to learn?
Ever wanted to learn how to provide technical support to others? Well, you are in the right place!
We’re looking for our next IT Service Desk Analyst Apprentice.
You’ll love to solve problems, getting to the root cause of issues whilst providing friendly and excellent customer service.
This opportunity provides hands-on experience and structured training to help you successfully complete your apprenticeship and launch your career in IT.
You’ll grow in confidence and customer service skills and learn how to prioritise your workload.
We’ll grow your systems experience with on-the-job learning and training on Microsoft Office/M365 and helpdesk systems. You’ll also get the opportunity to be involved in real-world IT projects.
Ready to start your journey in IT? We can’t wait to hear from you!
Key responsibilities
Provide IT support via phone, face-to-face, and electronic communications
Investigate and log incoming issues with accurate detail
Escalate unresolved incidents to appropriate support teams
Assist with software and hardware troubleshooting
Maintain records through our service desk system
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
The succesful apprentice will be expected to attend an online lesson once a month
In addiiton, they will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks
Training Outcome:
There is potentially a permanent position available for the succesful apprentice, on completion of their apprenticeship
Employer Description:Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries, ensuring the efficient and reliable operation of fluid power systems. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.Working Hours :Monday - Friday, 8:30am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
MAIN DUTIES AND RESPONSIBILITIES/ACCOUNTABILITIES:
Provide first-line IT support to staff and students, delivering prompt, polite, and professional customer service
Troubleshoot and resolve issues across all infrastructure, ICT system, hardware and software
Assist with the setup, configuration, and maintenance of computers, laptops, tablets, printers, and AV equipment
Support ICT use across the school and escalate complex issues to the appropriate members of the IT Support department when needed
Assist with user account management, software installations, updates, and access control
Help maintain and update the school’s IT inventory, tracking equipment and logging activity
Support the maintenance of the school network, including Wi-Fi and server infrastructure under supervision
Contribute to system improvements and IT projects, occasionally working flexibly outside normal hours
Respond to helpdesk tickets and ensure issues are documented and resolved efficiently, escalating issues where necessary
Follow school IT and safeguarding policies, ensuring data security and confidentiality
GENERAL:
Work co-operatively with, and in support of everyone at the school (including the work of other team members) by undertaking such additional duties as are reasonably commensurate with the post and level of responsibility
Review and develop own professional practice, undertaking training as required
Develop good working relations with other colleagues and promote a positive impression of the support services in all circumstances, identifying areas for improvement
Help foster a positive culture by upholding the vision and aims of the school
Training:Level 3 Digital Support Technician Apprenticeship Standard, St Peter’s Catholic High School.Training Outcome:Permanent Role: If you perform well and there’s a vacancy, you may be offered a full-time IT Support role.
Further Training: You may pursue additional certifications to enhance your technical expertise and career prospects. Some valuable certifications include:
CompTIA A+ (IT support and maintenance)
Cisco Certified Network Associate (CCNA) (Networking)
Microsoft Certified Solutions Associate (MCSA) (Microsoft technologies)
Certified Information Systems Security Professional (CISSP) (Cybersecurity)
ITIL Foundation (IT service management)
Google IT Support Professional Certificate (entry-level IT support skills)
Transferable Experience: Even if there’s no role at the school, you’ll have gained: Level 3 Digital Support Technician Apprenticeship
Employer Description:St. Peter’s is a successful and oversubscribed 11-16 Catholic Secondary School of approximately 1040 pupils. We primarily serve the children of our partner parishes across a wide area in Wigan, Lancashire and St. Helens. We pride ourselves on living out our mission statement to be a ‘Learning and serving community enriched through friendship and Christian faith.’ We are committed to both high standards of learning and personal conduct and to being a warm inclusive school where every child can succeed.
The vast majority of our pupils achieve expected or above expected standards at the end of KS2 and this leads to challenging targets at GCSE level. Through our clear expectations and nurturing environment, we create a calm focused learning environment where teachers can teach and the needs of all of our pupils can be met.
The curriculum offer at St. Peter’s is a wide and varied one with a very strong academic core and a diverse offer of Arts, Technical and practical courses. I would encourage you to explore this offer on the school website.
Our staff team is a strong mix of very experienced and more recently qualified colleagues and they are very well supported at all levels by our Professional Development Programme. Staff wellbeing is at the heart of our philosophy and we have embraced a number of strategies to promote this including staff wellbeing cafes, wellbeing buddies and the opportunity to work from home where practicable. Staff Development is supportedWorking Hours :Term time plus 4 weeks (days/hours to be agreed for working during school holidays). Working times are flexible, but generally between 8:30am - 3:30pm Monday - Thursday and 8:30am - 3:00pm on Fridays. 30-min unpaid lunch break. Working from home is allowable.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
TRAINEE IT NETWORK OPERATOR
BARNSLEY – OFFICE BASED
UP TO £26,500 + CAREER DEVELOPMENT AND GREAT CULTURE & SUPPORT
THE OPPORTUNITY:
This entry-level role is perfect for someone passionate about technology, eager to develop their skills, and looking to start a rewarding IT career.
You’ll work closely with an experienced Network Operator who will provide hands-on mentoring and training. The role is highly practical and varied, covering both technical and user-facing responsibilities.
THE ROLE:
Support and maintain IT network and physical servers, helping the company transition to cloud systems.
Provide first-line support, troubleshooting hardware, software, phones, and connectivity issues.
Monitor and resolve system issues to ensure smooth day-to-day operations, including monitoring systems.
Assist with updates, projects, and system improvements to enhance IT services.
Follow organisational processes, document work, and approach problems with accountability and a willingness to learn.
THE PERSON:
Must have a genuine interest in IT and technology, with enthusiasm to learn and grow.
Recent graduates or those newly qualified in IT or computing.
Studying towards, or already holding, CompTIA A+ (or equivalent) certification.
A full UK driving licence is desirable.
Strong problem-solving skills, reliability, and a proactive attitude.
Good communication skills and the ability to work collaboratively as part of a team.
Positive work ethic, punctuality, and attention to detail.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
IT SUPPORT TECHNICIAN
BARNSLEY – OFFICE BASED
UP TO £26,500 + CAREER DEVELOPMENT AND GREAT CULTURE & SUPPORT
THE OPPORTUNITY:
This entry-level role is perfect for someone passionate about technology, eager to develop their skills, and looking to start a rewarding IT career.
You’ll work closely with an experienced Network Operator who will provide hands-on mentoring and training. The role is highly practical and varied, covering both technical and user-facing responsibilities.
THE ROLE:
Support and maintain IT network and physical servers, helping the company transition to cloud systems.
Provide first-line support, troubleshooting hardware, software, phones, and connectivity issues.
Monitor and resolve system issues to ensure smooth day-to-day operations, including monitoring systems.
Assist with updates, projects, and system improvements to enhance IT services.
Follow organisational processes, document work, and approach problems with accountability and a willingness to learn.
THE PERSON:
Must have a genuine interest in IT and technology, with enthusiasm to learn and grow.
Recent graduates or those newly qualified in IT or computing.
Studying towards, or already holding, CompTIA A+ (or equivalent) certification.
A full UK driving licence is desirable.
Strong problem-solving skills, reliability, and a proactive attitude.
Good communication skills and the ability to work collaboratively as part of a team.
Positive work ethic, punctuality, and attention to detail.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
IT NETWORK OPERATOR - ENTRY LEVEL
BARNSLEY – OFFICE BASED
UP TO £26,500 + CAREER DEVELOPMENT AND GREAT CULTURE & SUPPORT
THE OPPORTUNITY:
This entry-level role is perfect for someone passionate about technology, eager to develop their skills, and looking to start a rewarding IT career.
You’ll work closely with an experienced Network Operator who will provide hands-on mentoring and training. The role is highly practical and varied, covering both technical and user-facing responsibilities.
THE ROLE:
Support and maintain IT network and physical servers, helping the company transition to cloud systems.
Provide first-line support, troubleshooting hardware, software, phones, and connectivity issues.
Monitor and resolve system issues to ensure smooth day-to-day operations, including monitoring systems.
Assist with updates, projects, and system improvements to enhance IT services.
Follow organisational processes, document work, and approach problems with accountability and a willingness to learn.
THE PERSON:
Must have a genuine interest in IT and technology, with enthusiasm to learn and grow.
Recent graduates or those newly qualified in IT or computing.
Studying towards, or already holding, CompTIA A+ (or equivalent) certification.
A full UK driving licence.
Strong problem-solving skills, reliability, and a proactive attitude.
Good communication skills and the ability to work collaboratively as part of a team.
Positive work ethic, punctuality, and attention to detail.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Junior 1st Line IT Engineer
Bewbush, Crawley
IT Managed Services
£24,000
The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Westgate on Sea, Kent.
You will be primarily based on-site at one of their customers within the Education sector in Bewbush, working alongside a Senior Engineer who will guide you and train you.
This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more.
Key Requirements: -
Be the first point of contact for customers who need to raise a technical issue
Answering queries and resolving issues over the phone, email, and deskside support
Logging and resolving tickets as swiftly and efficiently as possible
If you are unable to resolve a technical issue, pass through to senior members of the team
Manage multiple tickets at one time
This role will pay a starting salary of £24,000 + a company benefits package.
If you would be interested in finding out more about this opportunity, please click ‘APPLY’ along with your most recent CV and we’ll be in contact as soon as possible.....Read more...
• Assisting in the development and implementation of multi-channel marketing campaigns. • Manage and develop multiple social media accounts. • Monitoring campaign performance and analysing key metrics to optimise results. • Contributing creative ideas and content for all digital platforms. • Supporting email marketing operations, including list segmentation and campaign execution. • Collaborating with team members to ensure cohesive and effective marketing strategies. • Staying informed about industry trends and best practices to inform campaign strategies. • Contribute to the development of websites and mobile applications. • Creating blogs, press releases and written articles for relevant industry topics.Training Outcome:The company may offer a full-time position at the end of the apprenticeship for the right candidate.Employer Description:We are Concrete Marketing Consultants. We are passionate about supporting the concrete, screed and pumping industry. Helping our clients to increase sales and deliver sustainable profitable growth in an ever changing economical climate. With over twenty years experience in the construction industry. We are positioned to work closely with our clients to ensure their marketing spend is on point and delivers results for the real world, not just buzz words and jargon. We love concrete! If you mix it, place it, finish it, pump it or supply equipment to it, we can help you reach the right audience to grow your businessWorking Hours :08.30-5.30 pm Monday - Thursday
08.30-4.30 pm Friday.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Creative,Initiative,Eye for design,Passion for Marketing....Read more...
Roles and responsibilities but not limited to:
IT Support:
Logging and processing support calls and tickets
Diagnosing and resolving password problems and basic user issues
Using ScreenConnect to provide remote assistance to users
Talking to staff to determine the nature of problems they encounter
Escalating complex issues to senior team members when required
Investigating and troubleshooting computer software and hardware faults
IT Environment Management:
Supporting Microsoft Intune and Autopilot device management
Assisting with Dell laptop configurations and deployments
iPhone management and mobile device troubleshooting through MobileIron
Managing Single Sign-On (SSO) user access and basic account issues
Supporting software licence management
IT Equipment & Inventory:
Managing stocks of equipment, consumables and other supplies
Assisting with cost effective procurement of computer hardware and peripherals
Setting up equipment for new staff members
Basic repair and maintenance of IT equipment
Maintaining accurate asset records
Training:Information Communications Technician Level 3.Training Outcome:Potential for a full-time role upon completion of the apprenticeship programme.Employer Description:With over 50 years operating in the infrastructure industry, we have expanded our service capabilities to build a reputation as one of the leading multi-disciplinary engineering specialists in the UK. We operate across a variety of sectors, with Taziker offering a self-delivery capability through our in-house team.Working Hours :Monday to Thursday 8:30am - 5pm, Friday 8:30am - 3:30pmSkills: Communication skills,IT skills,Organisation skills,Problem solving skills....Read more...
You will be responsible for:
Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
Keeping records of all users, including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault-finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Escalating calls or technical issues internally or to third parties as appropriate
To assist and train students and staff in the use of the Network when applicable
Changing telephone extensions and names on the school phone system
Assisting the IT Lead in all IT related projects
Updating IT equipment and maintaining the asset register
Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Training:The Level 3 IT Technician is delivered by United Apprenticeships.
The apprentice will complete training on the job from Bacon's College, including remote CPD sessions (a minimum of 6.5 hours per week during normal working hours) and two national face-to-face conferences.Training Outcome:This role will give you a basis for your IT career, whichever career path you end up taking.Employer Description:Bacon’s College was established in the Surrey Docks peninsula, South-East London in 1991 as a City Technology College and joined the United Learning Trust in 2018. Bacon’s has long been an important part of the fabric of the local community in South-East London. We are proud of that history and of the way the College has evolved and adapted to meet the needs of its young people.
Bacon’s is a thriving community that is welcoming of students of all faiths and those of none. Staff and students value the distinctive nature of its Christian ethos to which every member of its community contributes. The school is well disciplined and calm, and we pride ourselves on the harmonious relationships that exist in the school.
Today, Bacon’s sits in modern and well-equipped facilities in an area that is rapidly changing and growing. Learning is at the heart of everything we do, and we have the highest aspirations for our students, determined that they can achieve and overcome any barriers that may lie in their path. A significant proportion of our students go on to university each year and a culture of aspiration and achievement is evident.
Bacon’s has improved rapidly in recent years. We are now a ‘good’ school as judged by Ofsted, are heavily oversubscribed and achieve high academic outcomes. We are not complacent and strive to continuously improve to become a ‘great’ school.Working Hours :Monday - Friday, between 8.00am to 4.00pm.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Literacy Skills,Self-motivated,Flexible approach,Willingness to travel....Read more...
On-site IT Engineer
On-site IT Engineer required by a high calibre IT Managed Service Provider (MSP), based in London.
This business, which operates as an IT Supplier to organisations in various industries (Accountancy, Law Firms, Property Management etc.), is expanding and offers the chance for significant career progression, along with excellent training opportunities.
The role will require that you provide a high level of IT support for several prestigious clients of the business on client sites.
You’ll have solid experience as an On-site Engineer / Field engineer and will have a good level of competency in the following:
Duties & Accountabilities:
To provide 1st-3rd line support to a portfolio of prestigious clients
Monitor systems and identify performance issues proactively
Work within strict SLA timeframes and manage escalation of incidents within defined timelines
Identify problem trends and implement changes as required
Identify, design and plan to ensure continued service availability and ensure all changes are carried
Work with other functions within the business to help identify issues and requirements with a view to continued service improvement
Visit client sites frequently as required.
Technology Requirements:
Experience working on an ITIL based Service Desk
Excellent troubleshooting skills of standard Microsoft Office suites
Windows Server 2008 & 2012 administration experience.
Experience troubleshooting network issues (DNS, DHCP, NAT, Subnetting)
Working knowledge and administration of AD, Sharepoint, Group policy, Exchange, scripting and remote tools
Any exposure to Cisco products would be extremely beneficial
Experience working with MAC products would be beneficial
Knowledge of Azure Cloud Platform advantageous
This is a fantastic opportunity with a small, but very well regarded MSP in London and if you think this role might suit you then apply for this position as soon as possible - it’s an urgent requirement.
Up to 40k, depending on experience.
Hybrid - 3 days in the office/client site, could vary depending on requirements.
....Read more...
Supporting the setup, testing, and installation of in-house software and associated hardware
Providing remote and on-site technical support to clients
Diagnosing and resolving IT issues using remote tools and hands-on troubleshooting
Building, configuring, and maintaining PCs, laptops, and network equipment
Installing and maintaining cabling (Cat6/7 and fibre)
Assisting with user accounts, software installation, and system configuration
Contributing to the continuous improvement of Centurion’s IT systems and processes
Training:Why choose our Network Engineer Level 4 apprenticeship?
Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education or already employed in the tech sector and looking to take the next step. The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills, and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.
QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:
Get equipped with the advanced technical skills needed for the role
Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology
Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Are you passionate about technology and looking to build a hands-on career in IT? We’re looking for an enthusiastic Network Engineer Apprentice to join our growing team at Centurion — supporting clients across the UK with IT systems, software, and infrastructure.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Organisation skills,Problem solving skills,UK driving licence....Read more...
The IT Support / Systems Technician will be responsible for maintaining clients’ computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on-site visit. The ideal candidate will be an understanding of Microsoft 365 and associated cloud services. You will work for a variety of business clients.
Responsibilities include:
Supporting Microsoft 365 Applications and Platforms.
Supporting Microsoft Azure platforms to a basic level.
Troubleshooting Desktop Operating Systems.
Supporting of VOIP and Teams Phone systems.
Supporting Windows Active Directory Services to a basic level.
Installing computer hardware operating systems/applications remotely and onsite.
Troubleshooting system/network issues and diagnosing hardware/software faults.
Supporting Client Firewall, Sonicwall knowledge is an advantage.
Providing support, including procedural documentation and relevant reports.
Supporting the roll-out of new applications and setting up new user accounts / passwords etc.
Responding within agreed SLA’s to call-outs.
Prioritising and managing a range of open cases at any one time.
Establish working relationships with customers and suppliers.
Training:You will be self-motivated with strong communication skills and outstanding client-facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service.
Knowledge / experience should include:
Thorough and current knowledge of Office 365, Teams, SharePoint, Exchange Online, Azure, etc.
Excellent knowledge of Desktop and Office products.
A working knowledge of the use of Powershell.
Good understanding of Microsoft products like SQL, Microsoft Server, Active Directory.
Ability to fault-find technology to include switches, firewalls, routers, internet connections, printers, wireless solutions, cabling issues.
The ability to work in a fast paced, dynamic environment, prioritising, and multi-tasking effectively.
Demonstrate expertise in all activities associated in the provision of a managed service.
Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customer’s systems.
You will have attained or be working towards your Microsoft 365 fundamentals.
Information Communications Technician Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security.
Hardware & Software.
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies.
Technical Problem Solving.
Advanced-Data Security.
Computer Networks.
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:Staff development is important and they pride themselves on their fantastic staff retention rate. Upon successful completion of the apprenticeship, there will be exciting opportunities for progression within the business for the right candidate.Employer Description:We’re an IT & Telephony Support business based in Bristol. We’ve been around for over twenty years, which has given us enough time to get to be pretty good at what we do.
And what we do is take the gamble out of your business IT & Telephony.
We’re an enthusiastic team that’s worked hard to create an IT & Telephony company with a simple approach. Some IT firms make IT support an unnecessarily complex issue.Working Hours :Monday to Friday, 9am to 5pm, or 8.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You will need to provide high quality support to our users via the helpdesk ticketing system
Prioritise and respond to tickets in a timely manner
Apply testing and troubleshooting to end-user devices (PCs, laptops, tablets, Chromebooks, telephones, printers, LED panels & interactive panels
Weekly tasks to install, upgrade and remove hardware across sites
Maintenance of physical and cloud storage
Ensure that our systems are properly administered
Develop existing infrastructure and processes
Work within the installs team to install cabling on sites, including fibre, data etc.
Adding devices to networks across sites
Daily monitoring of networks, focusing on DNS, firewall etc.
Opportunity to set up new systems and maintain them as schools move to the cloud
Criteria for Candidates
Right to work in the UK
Self-motivated
Resourceful
Professional attitude and a strong work ethic
Ability to work in a fast-moving environment
Good time management and organisational skills
Ability to think ahead and pre-empt problems and issues
Understanding of the importance of, and the ability to deliver, a quality service
Open and friendly communication style
Skills and Experience:
Full UK Driving Licence (the candidate will be required to commute to the Reading site each day)
An understanding of IT hardware, Windows and Mac OS
Strong problem-solving skills
Experience in O365, Google cloud for Education, Group Policy, Virtual Desktops, TCP/IP Protocols, Active Directory
Ability to lift and move heavy equipment such as servers / Desktops
Enhanced DBS and Security clearance checks will be carried out.Training:
ICT (Information Communications Technician) Level 3 apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Career progression opportunities
Secure a full-time position after successful completion of Apprenticeship
Employer Description:Vocosa IT offers a wide range of services that include the installation and maintenance of IT, AV and CCTV solutions in a variety of settings including private business and education. Vocosa offers support across England and Wales and provides 1st, 2nd & 3rd frontline IT support for users across all systems.Working Hours :Monday to Friday between 9.00am and 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative....Read more...
Provide first-line support for IT issues and service requests via the central helpdesk.
Install, configure, and maintain hardware, software, and network systems.
Monitor and maintain network security, ensuring compliance with data protection and GDPR regulations.
Set up new users, manage accounts, and remove access when staff or students leave.
Support the maintenance and repair of IT equipment, printers, and classroom devices.
Assist with routine system backups and ensure network stability across the school.
Provide technical assistance for audio-visual equipment and school events.
Contribute to IT projects and upgrades across the Trust.
Support cybersecurity awareness and promote safe digital practices among staff and students.
Uphold safeguarding responsibilities and maintain confidentiality at all times.
Training:As an apprentice, you will receive a combination of structured online learning and practical, on-the-job training. You will work towards achieving the Level 3 IT Solutions Technician Apprenticeship standard, supported by experienced mentors and tutors. Regular progress reviews will help you develop your skills, confidence, and career prospects.Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities for full-time employment within Dereham Neatherd High School or across the Enrich Learning Trust.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday, 8:00am – 4:00pm (Friday until 3:30pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
The Cloud Support Apprentice will join our Digital Workplace team to gain experience of working in a busy IT Service Desk whilst developing their customer service and Microsoft 365 support skills.
They will be expected to assist in the support of Reed Co-Members in their use of Digital Workplace tools and application to new ways of working. This includes facilitating the remediation of all incidents and fulfilment of all requests that come into IT Support Services, either through delivering technical activities and fixes, or through efficiently coordinating such activities across internal and external specialists.
A vital part of the role is ensuring that Service Desk tickets are tracked, updated and managed throughout, across all resolver groups, communicating effectively to all stakeholders relevant to each ticket. This role requires a broad technical capability, albeit without needing to be a subject matter expert in each service area, and coordination and communication skills are vital to the success of the role.
It is also expected that the Cloud Support Apprentice will effectively recognise skill gaps through engagement with Co-Member, pointing them towards self-service capabilities, training and adoption collateral and providing advice on improved ways of using the services where less efficient methods are identified.
Overview:
Reporting into the Service Delivery Lead, Cloud Support Apprentice will be responsible for assisting with Co-Member support within Reed’s Digital Workplace.
As well as developing Digital Workplace support skills, time will be allocated to allow the apprentice to work through their coursework, attend apprentice training sessions and take their exams.
Reed’s Digital Workplace is built around an evergreen service model driven by continuous improvement. The Digital Workplace is not just about modernising technology, it’s about driving behavioural change that will enable Co-Members to adopt new tools and embrace smarter ways of working. The Digital Workplace aims to drive measurable performance increase across our Business.
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeshipEmployer Description:Reed is a global company with a mission to improve lives through work, achieved through its recruitment, learning, and philanthropic services.Working Hours :Monday - Friday (9;00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Positive attitude,Motivated,Passion for ICT,Hardware and software,Troubleshooting,Office 365,IT Support,Excellent time management....Read more...
Providing first-line support to staff with IT queries.
Setting up and configuring PCs, laptops, and mobile phones.
Assisting with Microsoft applications (Word, Excel, Outlook, Teams).
Supporting email account setup and troubleshooting.
Helping with basic networking and connectivity issues.
Installing and maintaining office equipment and electronic devices.
Keeping accurate records of IT assets, support requests, and fixes.
Training Outcome:
A structured apprenticeship programme with training and mentorship.
The chance to work on real IT projects from day one.
Career development opportunities within a growing organisation.
A supportive team environment to help you learn and succeed.
Employer Description:We are specialists in demolition, asbestos removal, remediation and haulage. Operating from our Head Office in the heart of Kent, we maintain extensive market presence within the South East, London and surrounding counties, as well as delivering projects across the UK. Our ambition remains, as ever, to increase turnover year-on-year whilst maintaining the high standards across the board, which are the foundation for our excellent reputation within the industry.Working Hours :Monday to Friday, 8.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills....Read more...
IT Support TechnicianSalary: £24,000 to £27,000 per annum dependent on skills and experienceWingerworth, Chesterfield, S42 6QWOffice based only – no option for hybrid workingOwn transport and UK driving licence essentialJob Description: Our client is a leading MSP with over 20 years’ experience, being founded back in 2001. Our aim: to help improve your business & work-life balance through modern IT solutions by offering world-class levels of customer service & working with leading partners. Our portfolio of industry leading solutions features brands such as Microsoft, OpenText & 3CX which puts us in a very enviable position in the market, enabling us to provide a huge variety of software & hardware options. Our IT Support & Management services make sure that not only are you receiving and using the best available, but that you’re getting the most out of it – maximizing your return of investment.We are growing our team and are looking for an additional IT Support Technician.This is a solely in person role, with no option for remote working. Own transport is required. Commute to our offices in Wingerworth Chesterfield. Prior experience in a similar job is beneficial, but not entirely necessary, we care more about the individual rather than experience. On the job training will be provided for the systems that you will be supporting. Salary range is up to £24,000, option of promotion above this is possible for the right person. We operate a Company dress code of smart casual (shirt/jumper, black jeans/chinos/suit trousers – upon employment you will receive Greenfrog branded clothing). Occasional travel for work to client sites may be required. Immediate start available.This is an ideal position for someone wanting to get into an IT role after their first job or moving from an existing ‘Level 1’ position at an existing IT firm.What we are looking for:
Excellent communication skills.Excellent data capture.Can do and willing to help attitude.Good end user patience.Ability to keep calm under pressure.Attentive nature.Keeping with a neat and tidy working policy.
Your responsibilities will include:
Answering incoming technical calls.Raising and logging tickets.Resolving technical problems with end users.Helping the users over the phone and email.Remotely controlling users PCs to resolve issues.Communicating with suppliers/partners to resolve problems.Escalating problems where needed.Configuration of new client hardware.
Experience required:
Previous office work experience.Email use for business purposes.Phone handling.UK Driver’s license & access to or use of your own car required.
Additional desirable experience:
Previous experience working in an IT Support environment.Microsoft Azure cloud environments.3CX telephony administration.Apple Mac user administration.Sage administration.History of working with Microsoft Windows network environments.Server administration.Network administration.
Must haves/Screening questions:
Must be able to work legally in the UK.Must be comfortable in a permanent office environment.Must be able to reliably commute to our office location.Must have their own or access to a vehicle and a UK drivers license.Must have some form of prior work experience, specific IT experience is a bonus but not essential.
Interested? If you feel that you possess the relevant skills and experience then please send your cv by return.Not open to agencies INDLS ....Read more...
Technical Delivery Manager – IT Infrastructure & Integrations
Central London
£75,000 – £80,000
A rapidly expanding organisation is seeking an experienced Technical Delivery Manager to lead the successful delivery of large-scale IT projects, migrations and integrations across a growing business portfolio.
Reporting to the Head of IT, you’ll play a key role in shaping and executing the organisation’s technology roadmap, driving the delivery of complex infrastructure initiatives, site integrations and service transitions as the business continues to scale through rapid growth.
This is a hands-on, strategic role ideal for someone with strong technical depth, proven delivery experience and a passion for leading transformation across distributed enterprise environments.
Key Responsibilities
• Lead the delivery of large-scale IT transformation projects, including infrastructure migrations, system integrations and service transitions
• Manage the end-to-end technical delivery lifecycle, from discovery and design through to implementation and handover
• Oversee data migrations, infrastructure alignment and application rationalisation across multiple business units and sites
• Work closely with cross-functional teams (Infrastructure, Security, Operations, HR, Finance) to ensure seamless project delivery
• Collaborate with vendors and partners to manage dependencies, SLAs and contract performance
• Ensure delivery adheres to ITIL, change management and governance standards
• Support post-project reviews, capturing lessons learned and improving delivery frameworks for future initiatives
• Maintain a strong focus on service continuity, cybersecurity and operational readiness throughout all transitions
Requirements
• Proven experience delivering complex IT infrastructure and integration projects within mid-to-large enterprises
• Strong technical understanding across cloud (Azure/AWS), networking, infrastructure and cybersecurity
• Hands-on approach to delivery — able to dive into technical detail and drive outcomes under tight timelines
• Strong stakeholder and vendor management skills, with experience leading cross-functional technical teams
• Knowledge of ITIL and project management methodologies (PRINCE2, Agile, or equivalent)
• Background in infrastructure delivery, enterprise systems, or technology transformation preferred
This is an exciting opportunity for a proactive and technically capable delivery leader who wants to shape IT delivery within a business undergoing significant growth and change.
London (Hybrid – 4 days onsite initially, reducing to 3 after probation)....Read more...
Provide customer support via phone and face-to-face interactions.
Manage daily tickets through Mojo, ensuring updates and resolutions meet business SLA timeframes.
Work at our workbenches to fix PC components, and install and configure hardware and software.
Assist with customer networking, including servers, firewalls, and switches.
Reset passwords, manage user details, and perform data recovery.
Participate in site visits for hardware installation and network configuration.
Working on PowerShell
Working on cloud platforms and servers
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:Since 1995, F1Group has been delivering IT differently:-
We are customer-centric in everything we do.
The broadest skillset means we can fix all your existing issues.
We fix problems faster because we are certified and qualified by all major vendors.
We are trustworthy, established in 1995, and staff have enhanced DBD / CRB.
When you need us, we have a help desk that is permanently staffed.
We will improve your operational efficiency with our digital transformation.
We don’t hide behind pointless “Response Time” SLAs.
We target ourselves against metrics that matter to you.
We transform your organisational landscape by guiding you through our digital innovation.Working Hours :9am-5:30pm Monday to Friday.Skills: IT skills,Problem solving skills,Willingness to learn....Read more...
