By joining the team at Shadowfax Technology t/a TechWyse, based near Stansted Airport, you will experience a dynamic and varied work environment. As we provide IT support services to over a hundred businesses within the M11 corridor, you will have numerous opportunities to engage in different aspects of IT support, from remote assistance to hardware solutions. Working with us means you will develop invaluable skills and techniques essential for thriving within a Managed Service Provider (MSP). Our services, including telephony, data back-up, cloud, and enhanced security services, will ensure you gain comprehensive knowledge and experience, preparing you for a successful career in IT support.
As an IT helpdesk Engineer Apprentice, your duties will include:
Check client backups daily
Answer support calls and log as tickets
Assign available engineers who may work with you on a ticket to grow experience
Ensure your assigned tickets are meeting SLA’s
Assist other engineers with their work
Attend client sites when required
Update or close all tickets assigned to you at the end of each day
Complete all apprenticeship coursework
Attend training as required and develop relevant knowledge, techniques and skills
Training:You will attend bi-weekly tutor-led training sessions delivered remotely via Microsoft Teams.Training Outcome:We are looking to offer full-time employment upon successful completion of the apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees, which is reviewed annually.Employer Description:Techwyse partner with businesses across the UK, helping them achieve success by providing talented IT support delivered with genuine care and an unwavering commitment to quality. In their 30 years of supporting businesses with their IT systems, they’ve learnt what businesses need to truly make the most of their technology, and what they need to deliver a quality service.Working Hours :Monday to Friday 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Supporting the Technical Team, in various locations within Hertfordshire and surrounding counties you will be providing general assistance to the schools including onsite repairs and commissioning of equipment, documentation, 1st Line support leading to 2nd line both onsite and remotely.
You will be exposed to a range of technologies including networking, wireless, desktop devices, audio visual systems and a range of software platforms, alongside the structured training program in conjunction with Apprenticeship Training.
Duties in this role will include:
Hardware and software repairs
Installation of hardware and software
Configuring and installing network infrastruture
Carry out network documentation and reporting
Configuring and monitoring cloud services
Assisting with sourcing spare parts and replacement equipment
Assisting Technical team with maintenance tasks and installs
Training:
Solveway offer live-classroom learning through our on-line portal with a qualified IT Tutor. You will also have a dedicated IT work coach
Training will be typically 1 day a week and you will be studying for the ICT Level 3 qualification on an apprenticeship
Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:Interm IT is an Exclusively Educational IT Support Company. We
take pride in the support that we offer to all of our schools.
Interm IT has been supporting schools for over 25 years; our managed service helps schools who want reliable technology to support their educational environment by providing dedicated consultants as an extended member of their team, backed up by our in-house support desk and the use of cloud-based monitoring tools. Interm IT supports schools of all levels from Nursery to the sixth form in the south-east of England.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
2nd Line IT Support Engineer
2nd Line IT Support Engineer – Social Messaging Platform – Horsham, West Sussex
(Tech stack: 2nd Line IT Support Engineer, Windows, 1st Line, Windows Server, Office 365, Active Directory, Exchange, Intune, Azure, Microsoft Endpoint Manager, ITIL, Service Desk, Desktop Support, Mobile Device Management, 2nd Line IT Support Engineer)
In 2012 our client launched a social messaging platform that has been taking the US by storm. After an extremely successful period our client has decided to hop across the Atlantic, in a bid to expand their sphere of influence and take up a firm foothold in the UK and European markets.
A number of new offices are being opened in the UK and our client is looking for talented, enthusiastic and passionate 2nd Line IT Support Engineer (Windows) with strong exposure to 1st line duties and a solid foundation in the Microsoft / Windows technology stack. You will be joining a collaborative IT team supporting a Windows-based environment and providing support across a range of user devices including PCs, laptops and mobile phones. You will be the go-to person for escalated support queries and play a vital role in ensuring end users remain productive and satisfied with the IT service provided.
Successful 2nd Line IT Support Engineer (Windows) candidates should be able to demonstrate strong knowledge of some or all of the following (training will be provided into any technologies you do not have exposure to): Windows 10/11, Office 365, Active Directory, basic Azure admin, Microsoft Endpoint Manager/Intune, Exchange Online and general desktop / laptop troubleshooting. Experience with mobile device support (iOS/Android), ticketing systems and remote access tools is highly desirable. ITIL foundation knowledge would be a bonus but is not essential.
All 2nd Line IT Support Engineer (Windows) positions come with the following benefits:
Stock worth £15,000. The stock would be in their parent company (a multi-billion dollar company). You would be able to sell up to a third of your stock per year which would therefore be worth £5,000 per year to you.
30 days holiday (plus 8 UK Bank Holidays).
Flexible working hours
An early finish on Fridays that fall in the months of June, July and August.
£4,000 training allowance including attendance of Microsoft events and conferences.
4 days a month innovative time.
Free gym membership including yoga sessions.
Summer BBQs.
Birthday bonus package – including time off work on your birthday, dinner at a top restaurant or a paid day trip to a European destination.
Location: Horsham, West Sussex, UK. Please note you will be expected travel to various offices hence you will require a valid driver’s licence.
Salary: £30,000 - £35,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRUKTECHREC
NOIRUKREC
NC/MJ/ITSU....Read more...
Head of IT – LegalTech Scale-Up – London
(Head of IT, ISO27001, Networking, Team Leadership, AWS, EC2, ECS, Cloudfront, S3, Lambda, SQL Server, PostgreSQL, NoSQL, DynamoDB, Kubernetes, Rancher, Docker, ECS, PRTG, Kibana, Cloudwatch, Powershell, Python, Octopus, TeamCity, CodeBuild, Office365, Active Directory, VOIP, Hardware, Head of IT)
We’re working with one of the UK’s fastest-growing LegalTech businesses — a dynamic and innovation-led company that 19;s transforming how legal services are delivered through cutting-edge tech. As they scale operations across the UK, they’re searching for a driven and experienced Head of IT to lead the charge on all things infrastructure, compliance, and team development.
This is a high-impact leadership role at the core of the business — ideal for someone who thrives on balancing strategic oversight with hands-on tech delivery. From ensuring ISO27001 compliance and robust networking across offices, to building and nurturing a high-performing IT team, you’ll be steering the IT function through the next phase of growth and maturity.
The business is open to receiving applications from candidates with experience ranging from Senior-level through to Leadership-level, so whether you’re already heading up IT functions or ready to step into your first major leadership role, this could be the opportunity that elevates your career.
You’ll join a forward-thinking, collaborative environment based out of their vibrant London HQ (onsite presence required, with occasional travel to UK satellite offices). Here, you’ll work closely with the C-suite, engineering, DevOps, and compliance teams to ensure the company’s infrastructure, tooling, and systems are secure, scalable, and fully aligned with the business roadmap.
While hands-on experience in networking, compliance (especially ISO27001), and team management is essential, the wider stack includes technologies like AWS (EC2, ECS, S3, Cloudfront, Lambda), containerised environments (Kubernetes, Rancher, Docker), monitoring tools (PRTG, Kibana, Cloudwatch), scripting (Powershell, Python), CI/CD tools (Octopus, TeamCity, CodeBuild), Office365, Active Directory, and VOIP. Familiarity is great — but where you're not already an expert, training and support will be provided. What matters most is your appetite to learn, ability to lead, and willingness to grow with the business.
Location: London / Hybrid
Salary: £80K + Benefits
You must be UK-based and hold full right to work in the UK — unfortunately, sponsorship is not available.
If you’re ready to take the reins of a fast-moving IT function and drive technical excellence in a scaling LegalTech company — we want to hear from you.
NOIRUKTECHREC
NOIRUKREC....Read more...
The Redline Group is working in partnership with our client to assist them in searching for a Contract IT Support Engineer based on site 5 days a week in Leicester.
Our client design and develop innovative, tailored software applications and technology for a range of industries in the UK. This position is expected to last 3 months with the potential for it to be extended.
You will be assisting the existing support team in the migration of customer data onto a new software system, as well as being responsible for providing SQL support and ensuring the Windows Server systems run smoothly.
Key Skills Required – Contract IT Support Engineer, Leicester:
- Knowledge of networking, specifically TCP/IP
- Experience of MSSQL
- Experience working on Windows servers
For more information or to apply for the Contract IT Support Engineer opportunity in Leicester, please contact Maddie Ramsden – Mramsden@Redlinegroup.Com / DDi: 01582 878815 / Mob: 07940 254185 quoting reference MMR1042....Read more...
Providing first-line technical support to clients via phone, email, and on-site visits.
Assisting in maintaining, monitoring, and updating IT systems to ensure smooth and secure operations.
Helping with the installation and configuration of IT equipment and software.
Diagnosing and fixing technical problems, escalating complex issues when needed.
Maintaining accurate records of support requests and solutions in our ticketing system.
Ensuring every client interaction is positive and professional.
Taking part in training sessions and workshops to boost technical skills and knowledge.
Travelling to client sites across Merseyside to provide on-site support.
Training Outcome:Possible full-time position within the business and progression onto Level 4. Employer Description:PT Cyber Security Solutions is a Liverpool-based company dedicated to providing top-tier IT and cybersecurity services to businesses across Merseyside. They specialise in protecting companies from cyber threats while ensuring their IT systems run smoothly. If you're passionate about technology and want to be part of a team that values growth, innovation, and excellent customer service, this is the perfect opportunity for you.Working Hours :Monday to Friday, 37.5 hours per week. Times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
The role will focus on offering technical support and customer service to employees at Gamma. The main responsibility will be to manage IT requests and incidents, also known as ‘tickets’, working to resolve them in a timely manner and making sure Gamma’s team can stay connected and productive online.
The purpose of this apprentice position is to develop your skills over time until you are able to move into an experienced 1st Line IT Administrator role.
As an apprentice you will receive guidance and support from your manager and team to eventually become independent in your role.
You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to:
Build laptops and accounts and complete the IT enrolment for each new employeeBecome the first point of contact (1st line) for all IT Service requests and issues
Develop the skills to quickly and accurately solve reported issues and requests, giving a solution where possible
To help employees in using Gamma IT systems, this could also involve training other employees
To document interactions within the ticket management tool
To make sure Gamma policies and processes are being followed
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
After completing your apprenticeship, you will move into an experienced 1st Line IT Administrator role
Employer Description:Gamma help businesses stay connected through services like communication systems, broadband and internet connectivity, and mobile solutions. They’re a fast-growing, people-focused company that offers real career progression and development.
They are empowering people at the heart of good business. Their vision is for a better-connected world in which we can work smarter for the benefit of business, people and the planet.
Their solutions power communication across the UK and Europe - from small businesses to major enterprise and public sector organisations.
They are looking for curious, ambitious people to join them on that journey. Whether you're passionate about technology, people, problem-solving or creativity, there’s a place for youWorking Hours :Monday to Friday, 9.00am - 5.00pm, In office.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working....Read more...
Job Role:
Provide end user desktop support - Windows 10 and 11, Microsoft 365, User account administration, Peripherals
Installing desktop PCs and mobile devices via Intune
Deploying software and configuration
Creating procedures and supporting end users to maximise their use of IT solutions
Responding to all incidents and requests on the helpdesk
Administration of the IT Service Management helpdesk
Troubleshooting 1st and 2nd line user based tickets - Various endpoint issues such as Windows operating system issues and guidance, Microsoft issues, monitor, docking station, printer setup and support, administration of user accounts, system permissions and more.
Checking backup jobs from previous day
Environment checks - physical checks of IT infrastructure, meeting rooms, visitor system
Anti-Virus checks - ensuring all endpoints are installed/up to date/license recovery
Installation of PC/Laptops to end users by Microsoft Intune
Installation and support of various printer types including multi-function printers, Laser, Label etc
Installation and support of mobile devices including smart phones and tablets
Purchasing various IT equipment
Creating/updating work instructions for IT and guides for end users
Training:You will gain a Level 3 Business Administration qualification after successful completion of the 18 month training schedule.
You will be required to attend In-Comm Training Unit 5A Telford 54 Business Park, Nedge Hill, Telford, Shropshire, TF3 3AJ in a block release 2 days a week for 5 weeks.
You will also receive monthly assessor visits at the company.Training Outcome:There will be a full-time position available upon successful completion of the apprenticeship.Employer Description:Hoshizaki is a leading manufacturer of commercial kitchen and food service equipment. Creator's of Japan's first fully automated ice maker, Hoshizaki now features an extended line of kitchen and food service equipment, including ice machines and dispensers, refrigerators and freezers, sushi cases and water electrolysers for different users across a wide span of industry sectors.Working Hours :Monday- Friday
Start Time: 07:50
Finish Time: 16:50Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Non judgemental,Interest in IT....Read more...
Key Responsibilities
• Provide technical support to end-users, both in person and remotely
• Install, configure, and maintain computer systems and software
• Implement security of the network, data and its storage and communication systems
• Assist with network administration tasks, including setting up user accounts and permissions
• Work together with other managers and directors in relation to IT matters
• Help manage the process for achieving agreed standards for Cyber Security and protocol
• Discuss, agree and maintain IT elements of the Business Continuity Plan
• Assist in ensuring that Bowman Riley operates within the law in relation to copyright licencing and assists with Data management (GDPR)
• Document technical procedures and create user guides.
• Collaborate with the IT Manager to implement new technologies and upgrades.
General Responsibilities
• Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.
• Support users in the use of computer equipment by providing necessary advice and/or training
• Maintain and update internal documentation and database systems in a timely manner
• Perform system administration and housekeeping activities
• Purchase (after approval) equipment and licenses (e.g., software, hardware etc)
• Ensure all IT deliveries are checked and stored in a secure location
• Secure disposal of old equipment following policy controls
• Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points
• Assist with other ad-hoc duties as required for the role and within the organisation
• Key software installation and support
• Log faulty equipment with third parties
• Assist with desktop/laptop setup and configuration
• Assist with phone/tablet setup and configuration
General Responsibilities
• Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.
• Support users in the use of computer equipment by providing necessary advice and/or training
• Maintain and update internal documentation and database systems in a timely manner
• Perform system administration and housekeeping activities
• Purchase (after approval) equipment and licenses (e.g., software, hardware etc)
• Ensure all IT deliveries are checked and stored in a secure location
• Secure disposal of old equipment following policy controls
• Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points
• Assist with other ad-hoc duties as required for the role and within the organisation
• Key software installation and support
• Log faulty equipment with third parties
• Assist with desktop/laptop setup and configuration
• Assist with phone/tablet setup and configuration
Behaviours
• Report to and regularly communicate with the IT Manager
• Communicate and deliver our core values.
• Be self-motivated and have the ability to encourage others to work as efficiently and effectively as possible
• Be approachable and respectful
• Proactively share knowledge
• Be actively involved in the wider industry specific to your IT systems
• Act in the best interest of the company; promote your association with the practice in all communications with the broader industry and educational establishments
• Act as a company ambassador when attending events and communicating with people outside the business
• Engage in continued learning and development
• Be flexible and adaptable to change
• Work across all offices and teams where and when required
• An aspiration to continually develop your skills
• Proactive problem solver
• Encourage and support the success and development of others and the business.
Experience and Qualifications
• Qualifications GCSE or equivalent – Maths and English grade C or above (essential)
• Good Communication Skills
• Full UK Driving licence
• Ability to travel to any of the business offices as and when required
• Proficient in Microsoft 365 stack
• To have a commitment to ongoing training to develop your skills in areas relevant to your role
• Hold a recognised qualification in an IT-related subject is preferred but not essential
• Proficient in computer Networking, Security and Communication systems
....Read more...
As an apprentice, you’ll work at a company and get hands-on experience.You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Provide technical support to end-users via phone, email, or in person
Assist in troubleshooting hardware and software issues, escalating complex problems as necessary
Install and configure computer systems, software, and network devices
Set up and maintain user accounts, passwords, and permissions on various systems
Perform regular system updates and software patches
Assist with network maintenance and monitoring
Support and maintain local area networks (LAN), wide area networks (WAN), and other IT infrastructure
Document issues, resolutions, and any actions taken in support logs
Provide training and guidance to end-users on basic software, hardware, and IT best practices
Collaborate with the IT team to ensure smooth and efficient daily operations
Take part in projects to improve systems, software, and processes
Maintain and manage hardware inventory, including computers, printers, and other IT equipment
Assist with data backup and recovery procedures
Training:Full level 3 Information Communications Technician Apprenticeship Standard.Training Outcome:A permanent position may be on offer upon successful completion of the apprenticeshipEmployer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :Monday to Friday 8.30am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Initiative....Read more...
Soar Valley College currently operates within a Managed Service ICT contract but also employs its own ICT support staff and develops and maintains areas of technology outside of the contract (e.g. closed systems including servers, devices, wi-fi and telephony). The ICT Technician is part of the support team and acts as a first contact in respect of providing college staff, students and other users with technical support and guidance to maximise the use of ICT and associated technology. On a day-to-day basis, your tasks will include:
First point of contact for college users reporting equipment/service issues and to evaluate, prioritise and take appropriate action
Record and monitor issues/trends reported to ensure quality, service and contractual compliance, value for money and user satisfaction
Working with the Senior IT Technician and college management in the rollout of development projects, including liaison with external suppliers/providers
Train and support, as required, staff and students (individuals and groups) in the implementation and use of IT systems and equipment (including telephony)
Assisting all college users regarding password set up and changes and other data access/filter protocols
Assisting college staff in setting up equipment as requested, including assemblies, meetings, whole school and/or third-party events
Assisting the Senior IT Technician and college management in the maintenance and development of the college website and other electronic communication systems (e.g. plasma screens/IPTV)
Assisting with the maintenance and installation of hardware and software and providing general assistance to staff when requested (e.g. SIMS, Edexcel etc.)
Performing routine maintenance and repairs on devices and printers as required and troubleshooting equipment breakdowns
These are just examples of tasks and essentially your role as an IT Technician is to ensure the highest levels of teaching can take place by ensuring all equipment is well-maintained and functioning, and ready to use.Training:
The accredited training will be delivered by Estio Training mainly remotely at Soar Valley College
Protected study time will be given and full support from your colleagues. You will also have one-to-one learning sessions with your tutor, again remotely by Teams
You will be assigned a mentor and a learning buddy to help you to succeed as it is really important to us
On successful completion of your studies, you will achieve the level 3 Information and Communications Technician Apprenticeship
Training Outcome:The in-school team is excellent and the successful candidate will have the opportunity to learn from some superb technicians on site, as well as to experience a managed service through a national company.
Soar Valley is the lead school in an academy trust with other schools, which will potentially provide further opportunities, in our school and beyond. Whilst it cannot be guaranteed, previous apprentices have gained employment in the school and are still with us today!
This position offers individuals the:
· guarantee of working in a fast paced and exciting environment
· chance to develop skills and knowledge in a growing organisation
· opportunity to take on more challenging responsibilities
· potential for career developmentsupport for additional technical qualificationsEmployer Description:Our school motto of ‘Aspire, Enjoy, Achieve’ is more than just words. It really does sum up our ethos; that of working with every individual to ensure they do the best they possibly can in a supportive environment rich with opportunities. More on this can be read in our prospectus, which is available on the school website www.soarvalley.leicester.sch.uk
We are an outstanding 11-16 community, comprehensive school in the city of Leicester with approximately 1560 students on roll currently, and are heavily over-subscribed every year with more first choice applications than places available. Students come from very diverse ethnic, cultural and religious backgrounds, which contributes to our unique ethos.
We have a fantastic team of staff who go to great lengths to ensure every child can and does succeed in education. As a school, we value effort above all else with students; all can achieve, and they do! The staff work very effectively together and achieve excellent outcomes for our students, of which we are very proud. Even more pleasing though, are the superb relationships we have in the school, between all, which make it a great place to work, and an excellent place to begin or continue your career.
IT across the school is exceptionally well led by a dynamic and inspirational Director, also Head of Computer Science/IT, who started his career here as a technician, testimony to how we value and develop staff with potential, and the fact that staff want to stay. The technician support team is headed up by a very experienced and supportive member of staff, with two others plus an onsite technician from our managed service provider.
IT facilities are excellent. As well as five dedicated IT classrooms, all subject areas have access to a suite of lapsafes and there is specialist equipment in music, art, media studies for example.Working Hours :Monday - Thursday, 8.00am - 4.00pm.
Monday - Friday, 8.00am - 3.30pm.
Term time only (38 weeks) plus 20 hours holiday time.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Highly accurate,Good time management abilities....Read more...
Key responsibilities:
Support IT Operations Engineers in maintaining complex off-the-shelf hardware and software solutions
Support Solutions Architects in the design of hardware and software solutions
Work with the Business Systems team on enhancements and developments to software solutions
Ensure the smooth execution of daily tasks, focusing on the installation and maintenance of IT infrastructure components for optimal system performance.
Contribute to the installation of diverse IT infrastructure elements, including networks, computers, servers, and software solutions, ensuring seamless functionality.
Troubleshoot, upgrade, and optimise existing infrastructures to improve overall performance and meet evolving requirements. Provide technical assistance and support for queries and issues, the Team Leader when necessary.
Design, code, verify, test, document, amend and refactor simple programs/scripts applying agreed standards, tools and basic security practices to achieve a well-engineered result.
Create and document designs for simple software applications or components.
Apply agreed modelling techniques, standards, patterns and tools.
Contribute to the design of components of larger software systems, ensuring alignment with overall design requirements, including security. Reviews own work
Essential skills, characteristics and experience
Excellent communication skills, both written and verbal
Strong interpersonal skills
Critical eye for detail and demonstrates high standards of working.
Actively keeps informed of new developments and technologies within the IT arena
IT literate – familiarity with computer hardware, networks and software.
Time Management and Self-Driven Initiative; able to demonstrate strong self-management skills and a proactive, self-driven approach to optimise time efficiently
Problem solving skills: Showcase a proactive mindset for problem-solving by actively identifying and implementing solutions to enhance overall effectiveness
Five GCSE 9-4 grades or equivalent (including English and Maths) or numeracy and literacy Key Skills/Functional Skills at level two
Some experience or knowledge of the following would be advantageous:
Microsoft Windows
Linux
Networking Principles
Programming language (e.g. Python, Java, C#, etc.)
Training:Expected duration: 16 monthsApprenticeship level: Level 3 (Advanced)
Programme: L3 IT Solutions Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the IT Solutions Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/st0505-v1-1Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified IT Solutions TechnicianEmployer Description:The National Composites Centre (NCC) is an independent, open-access technology centre delivering world-class research and development of composites. As part of the UK’s Catapult Network, we offer our partners access to the latest technology, provide technical expertise and the business support they need to overcome barriers to innovation and accelerate their growth.Working Hours :Monday to Friday. Shifts tbc.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Time management....Read more...
Sacco Mann's specialist IP recruitment division is proud to partner with this thriving patent and trade mark practice as it continues to grow.
A rare opportunity, within the current market, they have instructed us to find an established CITMA qualified Trade Mark Attorney to work within a close-knit team, handling a variety of work.
What’s in it for you?
A competitive package with hybrid working and scope to work 4 or 5 days out of London, the North West or the South West
Variety and quality of work from an existing, growing, client base with scope to add to it if you wish
Autonomy and support: take charge of your own caseload within a collaborative team environment
A balanced approach to work and life both within it and beyond it: this is a commercially astute and financially successful practice which prides itself on looking after both clients and colleagues
Responsibilities
Handling a ready made caseload of trade marks work, including some exposure to contentious matters.
If desired, opportunity to attend conferences and other networking events to develop additional business
About You
The ideal candidate will likely be circa 2-5 years' qualified and enjoy working closely with clients and colleagues, both more and less experienced. Whilst networking and business development are well supported, the primary focus for this role is delivering an excellent service to existing clients as well as supporting them and your colleagues.
For a conversation in confidence about this CITMA qualified Trade Mark Attorney role, please do contact Catherine French on 0113 467 9790 / catherine.french@saccomann.com or Claire Morgan on 0113 467 9799 / claire.morgan@saccomann.com
....Read more...
Sacco Mann's specialist IP recruitment division is proud to partner with this thriving patent and trade mark practice as it continues to grow.
A rare opportunity, within the current market, they have instructed us to find an established CITMA qualified Trade Mark Attorney to work within a close-knit team, handling a variety of work.
What’s in it for you?
A competitive package with hybrid working and scope to work 4 or 5 days out of London, the North West or the South West.
Variety and quality of work from an existing, growing, client base with scope to add to it if you wish.
Autonomy and support: take charge of your own caseload within a collaborative team environment.
A balanced approach to work and life both within it and beyond it: this is a commercially astute and financially successful practice which prides itself on looking after both clients and colleagues.
Responsibilities
Handling a ready made caseload of trade marks work, including some exposure to contentious matters.
If desired, opportunity to attend conferences and other networking events to develop additional business.
About You
The ideal candidate will likely be circa 2-5 years' qualified and enjoy working closely with clients and colleagues, both more and less experienced. Whilst networking and business development are well supported, the primary focus for this role is delivering an excellent service to existing clients as well as supporting them and your colleagues.
For a conversation in confidence about this CITMA qualified Trade Mark Attorney role, please do contact Catherine French on 0113 467 9790 / catherine.french@saccomann.com or Claire Morgan on 0113 467 9799 / claire.morgan@saccomann.com
....Read more...
Sacco Mann's specialist IP recruitment division is proud to partner with this thriving patent and trade mark practice as it continues to grow.
A rare opportunity, within the current market, they have instructed us to find an established CITMA qualified Trade Mark Attorney to work within a close-knit team, handling a variety of work.
What’s in it for you?
A competitive package with hybrid working and scope to work 4 or 5 days out of London, the North West or the South West.
Variety and quality of work from an existing, growing, client base with scope to add to it if you wish.
Autonomy and support: take charge of your own caseload within a collaborative team environment.
A balanced approach to work and life both within it and beyond it: this is a commercially astute and financially successful practice which prides itself on looking after both clients and colleagues.
Responsibilities
Handling a ready made caseload of trade marks work, including some exposure to contentious matters.
If desired, opportunity to attend conferences and other networking events to develop additional business.
About You
The ideal candidate will likely be circa 2-5 years' qualified and enjoy working closely with clients and colleagues, both more and less experienced. Whilst networking and business development are well supported, the primary focus for this role is delivering an excellent service to existing clients as well as supporting them and your colleagues.
For a conversation in confidence about this CITMA qualified Trade Mark Attorney role, please do contact Catherine French on 0113 467 9790 / catherine.french@saccomann.com or Claire Morgan on 0113 467 9799 / claire.morgan@saccomann.com
....Read more...
Junior 1st Line IT Engineer
Bewbush, Crawley
IT Managed Services
£24,000
The Atlas Recruitment Group are currently hiring for a Junior 1st Line Support Engineer to join an established IT managed service provider based in Bewbush, Crawley.
You will be primarily based on-site at one of their customers within the Education sector in Bewbush, working alongside a Senior Engineer who will guide you and train you.
This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has a passion for IT and is looking to get into the industry. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more.
Key Requirements: -
Be the first point of contact for customers who need to raise a technical issue
Answering queries and resolving issues over the phone, email, and deskside support
Logging and resolving tickets as swiftly and efficiently as possible
If you are unable to resolve a technical issue, pass through to senior members of the team
Manage multiple tickets at one time
This role will pay a starting salary of £24,000 + a company benefits package.
If you would be interested in finding out more about this opportunity, please click ‘APPLY’ along with your most recent CV and we’ll be in contact as soon as possible.....Read more...
Build and configure end-user devices:
Arrange break-fix repairs with external service partners
Build upon our break fix offering, with process and controls.
Continual service improvement:
Identify and drive forward improvements to process / service
Field incoming service desk incidents and requests
Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins
Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform
Maintain our asset management database, tracking changes accordingly
Provide a high-level of customer service and adhere to service management principles and processes (ITIL)
Resolve IT service desk requests and incidents
Escalate issues to 2nd/3rd Line and Major Incident teams when required
Deal with / manage third parties for ‘expert’ level support for specific requirements
Action procurement requests for IT equipment, applications, and internet services
Maintain IT Documentation and Knowledge base
Document troubleshooting procedures
Document known fixes
Create / contribute to end-user training guides
Be aware of and escalate security concerns or flags identified promptly
Training:
IT Solutions Technician Level 3 Apprenticeship Standard
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
You will join the McLaren Apprenticeship Constructing Futures Programme where you will network and build relationships with other Apprentices across the company, giving you a broader scope of the business while working towards a interpersonal / communication skills curriculum
You will have the option to progress to a degree level apprenticeship to further enhance your knowledge and understanding and gain a higher-level qualification
Be able to join our Professional Chartership Support Programme and work towards gaining professional chartership and gain ongoing support for your continuous professional development (CPD)
Employer Description:McLaren group was established in 2001 and operates in construction, property and development in the UK and UAE. We are passionate about creating spaces that inspire and serve customers in the private and public sector. Our core markets include commercial offices, mixed-use buildings, residential, retail, education, distribution and logistics, hotels and leisure.Working Hours :Monday - Friday, between 8.00am - 5.00pm. Exact shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
To provide a professional & personal first point of contact to customers for their IT support queries.
Provide 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts.
Troubleshooting issues and logging them into the company ticket system.
To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.
Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed.
Escalate relevant and more complex work to the 2nd Line Helpdesk Technicians.
Undertake simple maintenance tasks for monitored systems.
To proactively contact and chase customers until a resolution has been achieved, or the issue is escalated.
Prepare Customer Hardware ready for use, such as building/configuring customer PCs, servers or printers.
Installing Software and building computers for customers.
Take on ad hoc project work as directed by the IT Helpdesk Manager.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:On successful completion of your Apprenticeship, the company aims to offer you a full-time Helpdesk Technician role with Salary Increase and a clear Career Progression and Training Plan to progress you over the years into expert areas and/or management level IT. Employer Description:Everything Tech are an award-winning Managed IT Service Provider. They help Companies of all sizes do amazing things with Technology. They support over 4500 users across nearly every industry all over the Country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT.Working Hours :Monday - Friday, between 8am - 5pm or 9am - 6pm.Skills: Communication skills,IT skills,Customer care skills....Read more...
The Concept: This place is a vibe. Incredible food. Buzzing sections. Electric energy. Guests are at the heart of everything – and no two days are the same.The Role: We’re looking for a Restaurant Manager who can handle volume. This site does anything from £85k to £300k a week – it’s a beast. This isn’t just about running a shift – it’s about running a business.You’ll be:
Training and developing runners and waitersKnowing your menu inside out – food, drinks, the lotLeading briefings that landDriving sales through recommendations and upsellingLeading from the front and setting the paceWorking closely with a seriously impressive GM who builds strong, loyal teams – you will learn ALOT
Who are you?
You love being on the floor – service is your happy placeA hands-on leader who supports and grows their teamConfident enough to challenge the pass – if it doesn’t look right, don’t send itObsessed with the detail – you care about the product and want to know it allPeople-first – you show up for your team and your guestsKeen to learn the numbers – spot the peaks, track performance, deliver results
If any of this sounds like you apply - Kate at COREcruitment dot com ....Read more...
Undertake reception duties for PCN clinics and greet patients and visitors at the Hub with a friendly and helpful manner
Help the PCN Manager with project work and supporting with important systems and procedures like performance, IT, facilities, TeamNet, and health and safety
Get to know all the important parts of the clinical software systems and be able to support colleagues with any IT queries or support required
Support Senior Administrator in running a recall system for specific appointments and vaccination clinics
Carry out specific tasks, support projects, or work on changes that may come up from time to time this may include taking scheduling meeting and taking minutes/action notes
To check and order stock when required
Assist with managing facilities, including checking the building and testing fire alarms
Interrogate IT system to gather relevant information
Contacting patients either by phone or text message (using IT system) to arrange appointments
Training:
Business Administration level 3 is delivered remotely, with one full day session every other week
Training Outcome:
Upon successful completion of the course a role may be offered either within the Primary Care Network Hub or one of the Practices within the area
Employer Description:Yeovil Primary Care Network is an NHS Collaboration between 5 GP Practices - Penn Hill Surgery, Ryalls Park Medical Centre, Preston Grove Medical Centre, Diamond Health Group and Oaklands Surgery. We are working together to provide extended services.Working Hours :Hours to be confirmed upon interview.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience....Read more...
Helping diagnose malfunctioning systems, hardware and software using Event Viewer, Active Directory and Wireshark
Providing support both physically and virtually with updates, wireless connections, networks, cloud systems
Use Powershell and Microsoft scripting within Active Directory to administer security access and automate tasks
Logging and managing ICT technical support incidents and queries on Freshdesk ticketing system - ensuring work is delivered in line with agreed SLA's
Setting up new users - equipment configuration, granting access, implement policies
Testing new software and hardware and reporting on its suitability to the business
Acting as a first point of contact to the colleagues, you will problem solve users technical questions to a wide range of abilities
Maintaining our asset register along with user profiles and system access rights
Training:Information Communications Technician Level 3 Apprenticeship Standard:
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs
You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service
Training Outcome:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician
Employer Description:At Great Places Housing Group, we’re more than just a housing provider — we’re a community-builder, committed to creating great homes, great communities, and great people. We're looking for a passionate and motivated individual to join our IT team as an IT Support Apprentice.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Attention to detail,Customer care skills,Analytical skills,Team working....Read more...
Work within the Customer Experience Team and gain an understanding of the customers journey from end-to-end and contribute to improving the customer experience.
Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working
To act as the initial point of contact for enquiries covering a full range of service delivery and information, through all contact channels on a rota basis (telephone, face to face, email, and correspondence), using appropriate IT technology
To identify, respond to and complete, as far as is possible, customer requests at first point of contact
To escalate the enquiry or request when appropriate and refer to specialist teams, in line with agreed processes
To use a variety of IT systems to manage enquiries, provide information and access information for other services
To undertake any follow-up administrative work or system input tasks arising from enquiries or requests
To maintain and keep up to date comprehensive knowledge of all Raven services and associated IT systems
To undertake regular training to expand and update own knowledge of services and systems as required
Training:Customer Service Specialist Level 3.
You will primarily work from the Raven Office - Raven House, Redhill, Surrey; with online learning provided through the Training Provider.
There will be flexibility to work from home where required. Training Outcome:Progression into a Customer Service Advisor position within our Customer Experience Team. Employer Description:Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
We Put Customers First in everything we do.
We will Always Be Curious about how we can do better.
We work together to Make It Happen.Working Hours :Monday - Friday 36 hours, between the hours of 8am-6.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative....Read more...
Planning and delivering after-school club sport and physical activity sessions, community sports sessions and a diverse range of physical activity based work with children, young people and their families
Leading and supporting the delivery of sport, physical activity and faith-based sessions or school lessons
Developing and leading sessions and programme elements of holiday clubs and residential opportunities for children and young people
Developing and leading programmes of activity designed around specific sports or physical activities, according to your gifts, skills and qualifications
Supporting the provision of opportunities, naturally integrated into the activity of sessions, through which people of all ages can explore and encounter the Christian faith
Working within and in support of the Sportily seven spaces framework
Actively contribute to the delivery of the Sportily Leadership Development Programme within locations and across the network
Be involved in creating opportunities within sessions for children and young people to grow leadership confidence and capability through sport and physical activity
Achieve the development aims as dictated by your training schedule
Engage with all compulsory training requirements and undertake personal study, working towards the successful achievement of the level 4 Sports Coach apprenticeship
Undertaking training and development opportunities as agreed with your line manager.
Participate in Sportily team meetings, CPD sessions, Learning Community and monitoring and evaluation processes as requested
Promoting and communicating the activity programme of Sportily locations so as to increase engagement
Work effectively alongside Sportily Sport and Faith Coaches, Leaders and Volunteers to deliver programmes of activity in Sportily locations
Support the journey towards financial sustainability for the Sportily network through the promotion of ‘paid for’ activities and donor opportunities
Carry out all activity within a secure health, safety and safeguarding framework, in line with Sportily policies, processes and expectations
Be conversant and comply with all Sportily policies and operating practices
Undertake other duties as reasonably requested and expected
Training:
Monthly workshops with your assigned apprenticeship tutor, dates and times TBC
Training Outcome:Full-time employment at Sportily.Employer Description:Fluff it. Duff it. Score it. Smash it. Whatever you do, just give it a go. That’s our motto for sport and for life. We’re for jumping right in and going on new adventures together, as a team. We are a place for everyone to try different sports, make new friends and explore what life is all about. So we do all sorts of sports and activities, some you’ll know, some you might not (heard of Kabaddi?), we hang out, we chat, we eat and we discover new things. What matters is we have a laugh while doing it.
We believe that being more active, like the Christian faith, can change your life forever. And so we’re here to get everyone moving and show that things are a lot more fun when we’re kicking, diving, riding, rolling, running and jumping around together.
We’re passionate about building a network of fun-loving sport and Christian faith groups where everyone is invited to try different sports, make new friends and explore what life is all about.Working Hours :Weekly programme to be agreed with your line manager. To include work at Sportily locations across Gloucestershire. Travel and other expenses reimbursed. IT equipment provided.Skills: Communication skills,IT skills,Organisation skills,Number skills,Team working,Creative,Lead activity delivery,Committed to safeguarding,Strong people skills,Ability to meet deadlines,Self-motivated,Initiative and perseverance,Approachable and helpful,Reflective,Respectful,Trustworthy,Patient....Read more...
Duties and Responsibilities:
Configuration - all aspects of desktop/server hardware installation and builds, delivery to customer environment
Working in data centres to install new rack, servers, storage and network devices
Repairing or troubleshooting faulty equipment, installing and configuring hardware and software
Resolving first line user support requests onsite and over the phone
Responsible for travelling to client sites, in and around England, to deal with issues which require an onsite presence and for project works
You will be required to play an active role in the team, remaining flexible to support others in busy periods and be prepared for working long periods away from home
Long journey times may also be involved
Work as part of a team to deliver project
Requirement:
At least 1-2 years' experience in a 1st Line, client facing support role
IT graduate with a minimum 2:2 IT degree
Minimum of MCP, MCITP, A+ and CCENT
Good Hardware Knowledge - PC's, Laptops, Servers and Printers
Preferred knowledge - Windows Server 2008, 2012; Networking, Active Directory, Apple/MAC devices, Citrix
Excellent knowledge of desktop operating systems (XP, Vista and Windows 7,8 & 10), MAC OSX and Microsoft Office
Experience of the installation and configuration of peripheral devices; e.g. Network Printers, ADSL Routers, and LAN Switches
Data Centre Experience recommended
CCNA would be beneficial
Personal Qualities:
It is expected that you will possess all of the following key attributes:
Effective team player
Good communication skills, both verbally and written
Ability to communicate effectively to all departments within the company, as well as the company's clients at different technical levels
Demonstrate a confident, proactive approach which drives developments for the company's clients including rationalising improvement opportunities
Training:As part of the Level 4 Network Engineer Apprenticeship Standard, you’ll be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learningTraining Outcome:
Potential full time position for the right candidate after completion of apprenticeship
Employer Description:TDM Group, a Managed Business IT Services Provider company with over 25 years of experience, excels at integrating technical expertise with business acumen. Our holistic M-BiTS drives innovation and aims to establish us as the leading business-focused IT partner. We are dedicated to empowering our partners through a committed team that strives for excellence. By transcending conventional IT service provisions, we utilise technology as a significant business enabler. Whether upgrading existing systems or exploring new technologies, we prioritise the human element, recognising its crucial role in driving value.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
It is a requirement of this role to undertake and complete the Data Analyst Level 4 apprenticeship qualification provided through Multiverse
To meet the attendance requirements of the apprenticeship, the timescales for submission of course work including any assignments.
To achieve the required standard to successfully complete each year of the course and any end point assessment leading to award of the qualification
It is a responsibility to regularly update the Team Manager on progress with course work/ exam results and to attend and assist in meetings with tutors and mentors/ line manager
As an apprentice, it is not expected that you are fully able to undertake all work-based duties initially
But it is expected that you are willing and able to move positively towards undertaking all roles by the end of the apprenticeship, with the help and assistance of the wider team
Detailed below are the expectations of the role you will be working in and the duties you will be expected to undertake given the training and experience you will receive
To meet individual objectives which contribute to achieving HR outcomes which optimise the use of ICT solutions and are responsive and flexible to changing needs
To provide day-to-day operational support for a range of applications and systems including providing advice and support to users, maintaining a good working knowledge of relevant applications /systems including upgrades to functionality and capability
To comply with policies, procedures, and processes in the effective delivery of applications and systems in their operational use
Training:
One day a week training
Training location to be confirmed
Training Outcome:
Opportunity to move into a full-time post upon completion of apprenticeship
Employer Description:Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors. It is currently under no overall control, with Labour, the Liberal Democrats and the Green Party each holding chair positions in a proportionate number of committees.[4]Working Hours :Monday- Friday
Shifts to be confirmed
37 HoursSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
