To work on the IT Helpdesk and provide effective 1st line support to staff by investigating and assessing IT issues while assisting in the delivery of an effective and efficient IT support service
The role will include providing general and routine IT support and administration of infrastructure equipment including diagnosis and escalation, undertaking routine maintenance of some resources and equipment, support of common software packages used across the business and other general tasks as appropriate under the supervision / instruction of senior staff
Particular focus will to be given to the businesses ERP system, understanding and logging issues and bugs
Key Responsibilities:
As an IT Apprentice your main roles and responsibilities will include:
Maintaining high standards of support and helpdesk administration
Assist in the development and delivery of IT projects
Provide support for IT users and IT infrastructure
Effectively communicate updates and helpdesk ticket status
PC Building and deliver to users according to build scripts
Perform regular checks to ensure IT systems are operating as expected, escalating an identified issue
Liaise and assign support helpdesk tasks to the IT team
Listening to users in an empathetic and pragmatic manner
Log, delegate and monitor calls in Kartell IT Helpdesk system.
Monitor and log issues (with guidance) regarding network devices such as printers, Apple Mac, Windows computers and laptops (including installed software products), IP camera systems, network switches, biometric systems, NAS servers, PBX Phone systems
Monitor all of the IT estate backup procedures
Perform Daily procedural checks
Create and administer Active Directory users and organise mailboxes
Create ERP users and profiles
To support office moves and general IT issues
Administer consumables and equipment
Administer Asset management
Mobile Device management support and administration
To be conversant and comply with Kartell UK Ltd.’s Company and Department Policies and Procedures
To maintain confidentiality of all information
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.
Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:Founded in 2008, Kartell is the largest supplier of radiators, designer towel warmers and bathroom equipment to the independent merchant and showroom sector in the UK. Utilising the strengths of the group Kartell represents a strategic alliance between manufacturing and sales. Combined with important global commercial partnerships which offer additional value to the brand, customers and stakeholders by an innovative approach to production, using the latest technologies, and service with fresh and creative thinking. The route to market using the K-RAD and K-VIT brands is via independent plumbing merchants and showrooms with a focus and commitment to service and continuous improvement. Headquartered in Bedford with a further distribution facility in Wigan, Kartell are focused on next day service using our own fleet of vehicles from modern dedicated warehouses in excess of 400,000 square ft.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Basic IT qualification,Good ability to analyse,Understanding of Windows,Understanding Networks and IT,Written communication skills,Ability to follow policies,Can-do attitude,Keep information up to date,Flexible work attitude....Read more...
IT and Facilities Manager Chancery Lane, London Full-time up to £40k
Working Pattern: Hybrid – 3 days on-site (Tuesday–Thursday), 2 days remote (Monday & Friday)
Reporting to: Finance and Office Manager
Salary: Competitive, dependent on experience
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About the Organisation
Our client is a long-established, highly respected legal publishing and reporting body. With a central London office and a hybrid work environment, they play a vital role in supporting the legal profession through the dissemination of case law and legal materials. They offer a collaborative and people-focused culture, with a strong commitment to quality and public service.
________________________________________
The Role
We are seeking a proactive, people-oriented IT and Facilities Manager to join a small but busy finance and operations team. You will act as the bridge between staff, the organisation, and third-party suppliers—ensuring smooth IT delivery and safe, effective office operations.
This is a hands-on, varied role ideal for someone who thrives on problem-solving, enjoys engaging with stakeholders at all levels, and is comfortable balancing both strategic planning and day-to-day operational support.
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Key Responsibilities
IT Management & Support
• Act as the internal lead for IT across the organisation
• Manage third-party IT providers and ensure a robust, secure system
• Provide support for systems including Office 365 and SharePoint
• Lead IT training and staff development
• Ensure data protection and cybersecurity protocols are in place
Facilities Management
• Oversee office maintenance and all facilities-related contracts
• Ensure statutory compliance with health and safety regulations
• Manage key holder responsibilities and site access
• Liaise with service providers (cleaning, HVAC, alarms, etc.)
Strategic and Operational Delivery
• Develop and manage annual plans for IT and Facilities
• Identify risks and maintain the operational risk register
• Report on projects and performance to senior leadership
• Contribute to continuous improvement across systems and services
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Candidate Profile
Essential:
• Educated to degree level and Microsoft Certified
• Significant experience with Office 365 and SharePoint
• Strong knowledge of IT security and data protection
• Demonstrated experience managing third-party suppliers
• Excellent communication and interpersonal skills
• Proven ability to train and support non-technical users
• Strong organisational and problem-solving skills
• Willingness to work flexibly, including occasional out-of-hours work
Desirable:
• ITIL (minimum Foundation Level)
• PRINCE2 certification or equivalent project management experience
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What’s on Offer
• A hybrid working structure promoting work-life balance
• The opportunity to work within a mission-driven, professional environment
• A role where you can make a visible impact across IT and operations
APPLY TODAY!
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As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
Assist in the day to day support of IT equipment, including desktops, laptops, tablets, printers, and interactive whiteboards
Provide technical support to staff and students by troubleshooting and resolving hardware, software, and network issues
Help with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices
Monitor and maintain the network infrastructure, including switches, routers, and Wi-Fi access points
Assist with setting up new IT equipment for staff and students, including user accounts and profiles
Help maintain inventory records of IT equipment and software licenses
Assist in the management of user permissions and access to school systems and services
Support the team in ensuring that all IT systems and services are running smoothly and securely
Provide support during school events and activities that require IT assistance
Collaborate with other members of the IT team to ensure timely and efficient resolution of technical issues
Assist in keeping the school’s IT systems up to date, including applying software updates and patches
Training:Your training plan:
All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments
More training information:
Wise Origin is a national training provider which was established in 2006
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures
Throughout the program, you will receive dedicated support from your tutor to ensure your success
Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard
Training Outcome:
Ongoing career development and progression opportunities upon successful completion of the apprenticeship
Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday, 8:30am - 5.00pm.Skills: Communication skills,IT skills....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
Assist in the day to day support of IT equipment, including desktops, laptops, tablets, printers, and interactive whiteboards
Provide technical support to staff and students by troubleshooting and resolving hardware, software, and network issues
Help with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices
Monitor and maintain the network infrastructure, including switches, routers, and Wi-Fi access points
Assist with setting up new IT equipment for staff and students, including user accounts and profiles
Help maintain inventory records of IT equipment and software licenses
Assist in the management of user permissions and access to school systems and services
Support the team in ensuring that all IT systems and services are running smoothly and securely
Provide support during school events and activities that require IT assistance
Collaborate with other members of the IT team to ensure timely and efficient resolution of technical issues
Assist in keeping the school’s IT systems up to date, including applying software updates and patches
Training:Your training plan:
All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments
More training information:
Wise Origin is a national training provider which was established in 2006
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures
Throughout the program, you will receive dedicated support from your tutor to ensure your success
Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard
Training Outcome:
Ongoing career development and progression opportunities upon successful completion of the apprenticeship
Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday- Friday, 8:30am - 5.00pm.Skills: Communication skills,IT skills....Read more...
Due to an internal promotion, my client (a global corporate bank located in the City of London) are seeking to appoint a Senior IT Auditor (AVP grade) to join their growing team.
This is an EMEA focussed team, there will be 10-20% travel with the role. The team works on a hybrid basis with 2 days a week in central London office.
Supported by the Head of IT Audit, you will responsible for full end to end delivery of the internal audit plan. You will collaborate with other members of the internal and IT internal audit team as you engage and build influence with the Senior Stakeholders across the business.
You will be keen to build on your already established IT audit expertise and also expand your financial services knowledge. IT Audit experience gained from banking or wider financial services industries is considered advantageous but we are also keen to hear from IT Auditors who have delivered end to end IT audits in a consultancy environment. Your client base need not be financial services or banking if coming from this background.
Experience of some/any of the following technologies will be considered to be advantageous:
Encryption and PKI, including Encryption Key and Certificate Management
Configuration Management
Lotus Notes, Lync and SharePoint
Unix and Linux
Microsoft Windows Server 2008 R2 / 2012
Database Management Systems (Oracle, including RAC, and Microsoft SQL Server 2008 / 2012)
Networking (TCP/IP, Cisco IOS and NXOS, F5, MPLS and voice)
Firewalls (CheckPoint, Palo Alto and Cisco ASA)
Websphere MQ, IIB and Application Server
Virtualisation
Strong communication and influencing skills are essential as you join this leading bank and the Head of IT Audit will support you as you develop these further by attending committee and management meetings across the business.
CISA qualification is essential, or a willingness to study towards.
My client offers an excellent long term career opportunity with one of the world’s leading banks.
£72 -75k base + excellent benefits and strong bonus potential.
Interviews will take place both remotely and in person.
Regretfully, this client will not offer sponsorship, applicants must have full and unrestricted right to work in the UK.....Read more...
To attend and complete an appropriate apprenticeship course on time and to a high standard.
Under supervision of the IT Support Manager actively use the Archway IT Manual to deliver IT services to end users; ensuring all relevant procedures are followed.
To assist in the installation, configuration and maintenance of network and server systems.
To ensure that all end user IT equipment and software is well maintained and functioning properly and safely.
Installation of hardware / software as required.
Support the day-to-day arrangements for the delivery and collection of repairable items to suppliers.
To demonstrates and/or setup IT and AV equipment for events.
Assist in the monitoring and replenishment of consumable items such as, printer cartridges, mice, and keyboards.
Assist in the adherence of software licensing agreements.
Preparing user documentation to assist staff and student in the use of the system.
Support with the monitoring the system for misuse and escalating findings as appropriate.
To support the enhancement and operation of a high-quality learning environment.
Training Outcome:Upon successful completion of the Apprenticeship, there may be an opportunity to go in to and IT support role as a permanent member of the team. Employer Description:Archway Learning Trust is a vibrant learning community where students are cared for, receive a high quality education and experience every opportunity to be successful.
We believe in the transformational power of education for each individual, and that this is enhanced through collaborative working between our academies with the support of our Infrastructure team.Working Hours :Full time working hours: Monday - Friday, 8.00am - 4.00pm.
There may be some flexibility required to meet the needs of the business.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Initiative....Read more...
Home ManagerGwynedd - £45,000 to £50,000 + additional benefits and bonus
Heard of the Peter Principle?
It’s that people get promoted to their level of incompetence.
You’re a good burger flipper, so you’re promoted to manager. But you know nothing about management, so you’re useless, and don’t get promoted anymore.
Now you’re just a bad manager. Hooray!
It’s why stepping up can be so scary.
To make it work, you need training. Understanding. Support.
Here, you’ll get all that. All the benefits of seniority, less of the scary.
Why work here?
It’s family-run, so you’re treated as a person, not a position. There’s the patience to develop and train you rather than demand immediate results.
The directors are hands-on, so you can approach them with issues. And you’ll have a dedicated ops team behind you, so you’re not overloaded.
You’ll also get:
Benefits: Private healthcare, NEST pension, and annual discretionary bonus
Career progression: Opportunity to implement ideas, improve services, and make your mark
Beautiful location: Just up from the beach, about 20 minutes from the mountains, still has good WiFi. It’s what you picture when you hear “scenic”.
Want proof this set-up works? The team’s well-established/long-serving with excellent staff retention. Over three quarters of the staff team of 56 have been with them for over five years, fourteen of them for over fifteen years.
The role:You’ll be in charge of resident care and staffing. If you’re a Deputy, you already know most of what that entails. The rest they can teach you.
The key to this role is to be firm but fair, proactive in maintaining occupancy, and a natural people person and compassionate but confident. You'll be the type of person that likes to lead by example and not be scared of rolling up your sleeves.
About you:You’re a Deputy home Manager with the confidence in your leadership skills to want to step up, but the good sense to do it somewhere you’ll be taken care of.
Of course, if you’re already a Home Manager, that’s great too. You’ll hit the ground running.
Same if you’ve got a clinical background. It’s useful – definitely let us know – but it’s not essential. Nurse or non-nurse, you’ll get clinical support here.
If you want more, but don’t want to go it alone, hit apply. Send your CV (don’t worry if it’s not up to date), and we’ll get back to you.
Any questions, call me – Tim – on 07970889505. I’ll answer honestly.
Don’t be a Peter.....Read more...
IT Manager - Retail & Hospitality Dorset, 3 days office (Hybrid)To lead the digital transformation of a proud, innovative hospitality brand. In a rare and exciting opportunity, we’re looking for an experienced IT Manager to take the reins of tech innovation across a state-of-the-art hospitality estate.You will be the driving force behind the IT Team, responsible for maintaining and evolving IT systems, improving user support, and delivering transformational projects. From day-to-day support to shaping long-term digital strategies, this role will touch every part of the business – from operations to front-of-house hospitality tech. This is a great role to make a direct impact in a business that blends tradition with cutting-edge tech. The role: • Lead 2nd/3rd line technical support, maintain core systems (EPOS, ERP, CRM), and oversee infrastructure upgrades, cloud migrations, and service desk improvements. • Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU. • Drive the adoption of AI tools, chatbots, and automation to enhance user experience, boost efficiency, and enable smarter, data-driven decisions. • Lead complex IT projects, manage change across departments, and ensure risk mitigation, compliance, and operational continuity. • Define technical strategy, collaborate cross-functionally, and champion emerging hospitality technologies that align with business goals. Experience: • Proven leadership in IT or technical project management • Deep experience with hospitality systems (EPOS, booking, CRM, etc.) • Strong Microsoft Cloud 365 and virtualisation experience • Excellent communication skills (technical and non-technical) • Experience in change/project management and vendor relations Technical Experience • Cloud IaaS/SaaS • Microsoft Power Platform, scripting, automation • Cybersecurity awareness & compliance • Digital storage, servers, workstations • IT support desk and service management....Read more...
Key responsibilities:
Have the responsibility of the Primary Customer Contact (PCC) to specified customers and being the primary support to these customers
Work with the Systems Manager in promoting the development of PCC customers’ IT facilities
To complete maintenance schedules as specified by the Systems Manager, to record results and highlight exceptions for further action
To check backup results for all customers, as directed by the Systems Manager
Produce and maintain support tickets, site and system documentation to the company standards
Design and manage Customer Projects as identified by the Systems Manager including software patch and upgrade roll-outs
To comply with all technical and engineering standards specified by the Systems Manager and to contribute to the development of these standards to enable continual improvement of the company
Attend and successfully complete your apprenticeship training programme
Responsibility for specific technical expertise as defined by the Systems Manager
Training:
Level 3 Information Communications Technician Apprenticeship Standard
On-demand training resources via Pluralsight platform
Best-in-class remote training via Zoom
Full support from Digital Skills Coach
Training Outcome:
For someone looking to progress their role, the IT apprentice roles naturally leads into roles such as: IT Technician, Field Technician and Third Line support
Employer Description:ICU IT are proud to provide IT support to clients across Derby, Nottingham, Leicester, Sheffield, Stafford, South Yorkshire and the surrounding areas. Regardless of the industry you work in, you’ll be able to count on our expert team to provide you with first-class IT solutions that’ll expertly meet your individual business needs and requirements.Working Hours :Monday - Friday, 8.30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
2nd Line Engineer – Sheffield ( 4 days per week onsite, 1 day per week WFH)
Up to £40,000 PA
IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis.
You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.
Key Responsibilities:
• Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
• Prioritise and manage workflow through the ITSM system (ServiceNow)
• Conduct on-site technical investigations and escalate issues to ensure timely resolution
• Collaborate with IT team members and support 1st and 2nd line IT teams
• Install, update, maintain, and support various software packages and hardware
• Perform Active Directory administration and deploy software via Endpoint Manager
• Support SIP/VOIP telephony and video conference systems
• Configure and support iOS/Android mobile devices and 4G/5G dongles
• Assist with IT projects and maintain technical documentation
Qualifications and Skills:
• Microsoft certifications (desired)
• Experience with ITSM systems
• Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
• Understanding of anti-virus products, web gateway filtering, and networking concepts
• Strong communication, problem-solving, and customer service skills
• Ability to work under pressure and prioritize tasks effectively....Read more...
IT Support – New York City, NY – $65,000 to $85,000 DOEWe’re partnering with a prestigious new private members' club to find a dedicated IT Support Specialist to join their team. This role offers the chance to manage day-to-day technology operations, ensuring seamless performance across all systems while providing hands-on support to staff and members. It’s a fantastic opportunity for someone passionate about IT and service, looking to grow and make an impact in a refined, high-caliber environment.Requirements:
Proven experience working in a IT Service Desk environment, preferably in a high end, luxury space.Excellent communication and organizational skills, with the ability to manage and support a variety of stakeholders.Strong customer service mindset with a commitment to responsive, user-focused support.Working knowledge of IT infrastructure, hardware troubleshooting, and support best practices.Proactive and solutions-driven, with strong problem-solving abilities and a hands-on approach.Experience with service desk tools and systems; familiarity with Active Directory and platforms like Halo ITSM is a plus.
If you are keen to discuss the details further, please apply today or send your cv to Nas at COREcruitment dot com – nas@corecruitment.comDue to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!....Read more...
An opportunity has arisen for a Sales Account Manager to join a well-established IT solutions provider, known for delivering tailored technology services and consultancy across a diverse client base. This full-time permanent role offers a competitive salary and benefits.
As a Sales Account Manager, you will be responsible for building and maintaining strategic client relationships while driving service-led sales in the tech solutions space.
The candidate must have experience working in IT reseller roles.
What we are looking for:
* Previously worked as a Sales Account Manager, Sales Manager, Account Manager, IT Sales Executive, Business Development Manager, Technology Sales Consultant or in a similar role.
* Ideally have 3 years of experience in selling IT solutions and services within the UK market
* Strong knowledge of IT hardware, software, and channel sales processes
* Ability to manage and grow accounts strategically
* Highly driven, target-focused, and commercially astute
* Comfortable working independently in a client-facing role
This is an excellent opportunity for a Sales Account Manager to join a growing technology firm and make a real impact.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a Sales Account Manager to join a well-established IT solutions provider, known for delivering tailored technology services and consultancy across a diverse client base. This full-time permanent role offers a competitive salary and benefits.
As a Sales Account Manager, you will be responsible for building and maintaining strategic client relationships while driving service-led sales in the tech solutions space.
The candidate must have experience working in IT reseller roles.
What we are looking for:
? Previously worked as a Sales Account Manager, Sales Manager, Account Manager, IT Sales Executive, Business Development Manager, Technology Sales Consultant or in a similar role.
? Ideally have 3 years of experience in selling IT solutions and services within the UK market
? Strong knowledge of IT hardware, software, and channel sales processes
? Ability to manage and grow accounts strategically
? Highly driven, target-focused, and commercially astute
? Comfortable working independently in a client-facing role
This is an excellent opportunity for a Sales Account Manager to join a growing technology firm and make a real impact.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team.
This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits.
You will be responsible for:
? Delivering 1st and some 2nd line IT support to users across the UK
? Logging, tracking, and resolving incidents through IT service management tools
? Administering Active Directory and Azure EntraID (formerly Azure AD)
? Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners
? Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls
? Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.)
? Assisting with VoIP systems, particularly Zoom Workplace
? Providing guidance and troubleshooting on bespoke applications and internal CRM tools
? Confident multitasker with the ability to manage around 35 - 40 support tickets daily
What we are looking for:
? Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
? Previous experience in a 1st / 2nd line support role
? Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365
? Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups
? Experience using ITSM ticketing tools in an enterprise or high-volume environment
? Working within ITIL principles and contributing to continual service improvement
? Knowl....Read more...
Handling first-line IT support tickets related to hardware, software, Microsoft 365, and cloud platforms
Collaborating with second-line support on complex troubleshooting and issue resolution
Diagnosing and resolving basic network connectivity issues, escalating where needed
Assisting with the setup, configuration, and maintenance of laptops, desktops, and other IT equipment
Participating in security training and supporting the enforcement of internal IT security policies
Communicating clearly with team members and end users to ensure effective support and issue tracking
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
Possible fulltime positon within the business and progression onto a Level 4 programme
Employer Description:As a not-for-profit public policy research organisation, RAND Europe helps improve decision-making through research and analysis. From healthcare to security and technology, their work informs change around the world. By joining their organisation, you'll not only gain valuable hands-on experience in IT, but also contribute to work that has a lasting social impact.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Support with checking, packaging and preparing IT and AV equipment for events
Carry out basic repairs, inventory management and pre-building of equipment
Assist with onsite event setups and support for our network techs
Shadow office IT team and help with internal IT support tasks and ticket resolution
Support with maintenance of permanent network installations at key locations
Learn to service and support onsite servers under supervision
Help with general warehouse and logistics activities, including manual handling
Gain exposure to industry-leading technologies used in live event production
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:You will be working with the Workshop Manager supporting many events and grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time tole may be available for you after the apprenticeship. Employer Description:DBpixelhouse are a dynamic and fast-paced IT services company specialising in supporting high-profile live events and permanent technology installations. Whether it’s managing complex AV and IT infrastructure for large-scale corporate shows or maintaining vital networks at key venues like Farnborough and Gloucester Rugby, we thrive on delivering hands-on, people-focused tech solutions.
Our team works across a variety of environments including our warehouse, onsite event venues, and within our internal office IT team. No two weeks are the same – some days are spent prepping gaming PCs and network switches in the workshop, while others are spent loading trucks, setting up LED screens, or resolving IT support tickets. If you're looking to kickstart your career in a role that's varied, collaborative and full of opportunities to learn, this could be the perfect fit for you.Working Hours :Monday to Friday, 8am - 6pm with 30-minute lunch break.Skills: Communication skills,IT skills,Attention to detail....Read more...
Work with and support the IT Technician to:
Provide technical support, including troubleshooting hardware and software issues
Assist with onboarding new employees by setting up and configuring their workstations, phones, etc.
Manage and maintain the company’s IT infrastructure, including servers, networking equipment, electric car charging points, and cloud services
Oversee system upgrades, updates, and patches to ensure optimal performance and security
Implement and enforce IT security policies, procedures, protocols, and best practices
Monitor and respond to security threats and incidents. Inform via email or the intranet about new breaches and techniques used by hackers to reduce the risk of compromising the company’s network and data security
Create and maintain IT documentation, including user guides, system manuals, and network diagrams
Provide training to employees on IT-related topics and best practices
Training:Information Communications Technician Apprenticeship Level 3:
The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment
Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer
The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects
This ensures that learning and skills are directly applied to the apprentice’s role
Training Outcome:
Springcare is an expanding company with a growing demand for IT support which may lead to career development opportunities for the successful candidate
Employer Description:Springcare is a family owned group of care homes located in the North West, East Midlands and Central area of the country. The company has grown from 1 care home in 2020 to 31 homes in 2025. We offer a friendly, welcoming and supportive environment and encourage our employees to learn and develop. We have retained the "family feel" throughout our period of growth.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills....Read more...
The role is primarily desk based
Apprentice is required to meet target/KPI’s as agreed
Some accompanied travel to industry events and client visits
Required to develop a good working knowledge of technical products and services
Main Role & Responsibilities
Maintain sales and marketing data contained with CRM and ensure accurate customer information including but not limited to leads, contacts, accounts and opportunities
Deal with incoming enquires to include processing sales orders in alignment with SLAs and provide information as required to include pricing and quotations
Contact customers using different media to secure additional business
Outbound calls to potential customers once confident with products and services, this will include cold calling
Research opportunities using the internet and other sources
Attend local networking and industry events
Prepare quotations for customers as requested
Preparation and co-ordination of sales and marketing materials and collateral
Manage LinkedIn connections and develop own professional network
Training:IT Technical Salesperson Level 3 Apprenticeship Standard:
An apprenticeship includes regular training bi-monthly with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
Potential for full-time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work
Employer Description:Founded in 1994, Axia Computer Systems Ltd. is a fast growing IT solutions organisation. Our services includes flexible IT support, professional IT project delivery and expert technical advice. We support small and medium-sized businesses throughout the UK. With flexible approach, we can act as a client’s IT department, or supplement an existing IT function.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Logical,Team working,Initiative,Patience....Read more...
IT Support Specialist Ramsgate/Margate boarders££££ CompetitivePermanent - Full Time Monday – Friday DUE TO LOCATION OWN TRANSPORT IS REQUIREDIT Support Specialist – Office-Based | Full-Time | Kent£Competitive Salary | Career Development | Hands-On Technical Role | Immediate Start AvailableA successful and expanding organisation with a national presence is seeking a proactive and customer-focused IT Support Specialist to join its internal IT team based near Ramsgate.This is a fantastic opportunity for someone looking to further their IT support career in a professional and fast-paced environment where no two days are the same.The successful candidate will be part of a collaborative team, providing high-quality 1st and 2nd line support to over 200 users, maintaining IT equipment, resolving technical issues, and ensuring systems run smoothly across the business.This role is 100% office-based due to the hands-on nature of the work. Hybrid working is not available.Key Responsibilities:
Provide first and second-line IT support to users across multiple departments.Maintain and upgrade IT hardware and software across the site.Ensure all support tickets are logged, updated, and resolved promptly using the helpdesk system.Set up new user accounts and remove accounts in accordance with company protocols.Maintain accurate records of all IT assets and ensure traceability of equipment.Support new starters with system training and promote strong IT practices across the business.Participate in a weekend support rota as part of a shared schedule.
What You’ll Need to Succeed:
Solid working knowledge of Windows operating systems and Microsoft Office applications.Excellent interpersonal and communication skills.A professional, approachable manner with the ability to explain technical information clearly to non-technical users.Strong organisational skills and the ability to manage multiple tasks effectively.A genuine interest in technology and a desire to stay up to date with new developments.A logical approach to problem-solving and a proactive attitude to continuous improvement.Own transport due to location
What’s on Offer:
Competitive salary based on experience.A stable and supportive working environment with long-term career prospects.Free on-site parking.A role that offers variety, responsibility, and the opportunity to make a real impact.Full training and support from an experienced team.
Please note:This is a full-time, permanent position. You will need your own transport to get to site.You must have valid right to work in the UK – sponsorship is not available.Due to the nature of the role, remote or hybrid working is not offered.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
IT Support Specialist Ramsgate/Margate boarders££££ CompetitivePermanent - Full Time Monday – Friday DUE TO LOCATION OWN TRANSPORT IS REQUIREDIT Support Specialist – Office-Based | Full-Time | Kent£Competitive Salary | Career Development | Hands-On Technical Role | Immediate Start AvailableA successful and expanding organisation with a national presence is seeking a proactive and customer-focused IT Support Specialist to join its internal IT team based near Ramsgate.This is a fantastic opportunity for someone looking to further their IT support career in a professional and fast-paced environment where no two days are the same.The successful candidate will be part of a collaborative team, providing high-quality 1st and 2nd line support to over 200 users, maintaining IT equipment, resolving technical issues, and ensuring systems run smoothly across the business.This role is 100% office-based due to the hands-on nature of the work. Hybrid working is not available.Key Responsibilities:
Provide first and second-line IT support to users across multiple departments.Maintain and upgrade IT hardware and software across the site.Ensure all support tickets are logged, updated, and resolved promptly using the helpdesk system.Set up new user accounts and remove accounts in accordance with company protocols.Maintain accurate records of all IT assets and ensure traceability of equipment.Support new starters with system training and promote strong IT practices across the business.Participate in a weekend support rota as part of a shared schedule.
What You’ll Need to Succeed:
Solid working knowledge of Windows operating systems and Microsoft Office applications.Excellent interpersonal and communication skills.A professional, approachable manner with the ability to explain technical information clearly to non-technical users.Strong organisational skills and the ability to manage multiple tasks effectively.A genuine interest in technology and a desire to stay up to date with new developments.A logical approach to problem-solving and a proactive attitude to continuous improvement.Own transport due to location
What’s on Offer:
Competitive salary based on experience.A stable and supportive working environment with long-term career prospects.Free on-site parking.A role that offers variety, responsibility, and the opportunity to make a real impact.Full training and support from an experienced team.
Please note:This is a full-time, permanent position. You will need your own transport to get to site.You must have valid right to work in the UK – sponsorship is not available.Due to the nature of the role, remote or hybrid working is not offered.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
Are you an experienced IT professional with a passion for project delivery and technology transformation within the hospitality sector?We’re looking for a Technical Project Manager to join a dynamic IT team supporting a group of hotels.In this role, you will lead the planning, execution, and delivery of IT and digital projects across multiple properties and business functions. From implementing cutting-edge hospitality technologies to enhancing guest-facing platforms, you’ll play a pivotal role in driving innovation and operational efficiency.Key Responsibilities:
Lead and manage IT projects across hotel operations, ensuring timely and successful delivery.Collaborate with stakeholders to define technical project goals and requirements.Oversee rollouts of systems including PMS, POS, CRM, booking engines, mobile apps, and smart room tech.Manage third-party vendors and ensure smooth integrations and upgrades.Maintain data privacy and cybersecurity compliance (e.g., GDPR).Provide proactive support, performance monitoring, and service improvementMentor IT support teams and ensure effective cross-departmental communication.Contribute to technology strategy, planning, and budget forecasting.
Experience:
Strong technical background with 5+ years in IT project delivery roles.Professional certifications in Project Management (e.g., PMP, PRINCE2, Agile).At least 2 years in a leadership or managerial capacity.Experience managing hospitality systems (PMS, POS, CRM, OTA integrations)Familiarity with project methodologies such as PRINCE2, PMP, or Agile.Experience with cloud platforms (AWS, Azure), mobile, and networking technologies.Excellent communication, problem-solving, and stakeholder engagement skills.Ability to lead cross-functional teams and manage vendor relationships effectively.
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Overview
Ref: 109649
Senior Infrastructure Engineer / Virtualisation / Cloud / Scripting / Inside IR35
Role Responsibilities
Responsibilities will include:
Designing, implementing, administering, and maintaining core IT infrastructure systems, including:
Server hardware platforms.
Virtualisation suites (e.g., VMware, Hyper-V).
Backup solutions.
Supporting to key Enterprise Applications
Acting as the principal IT liaison between software users and vendor support
Developing, monitoring, and revising policies and procedures for IT systems
Ensuring data integrity, security, and optimisation of IT systems
Develop scripts to automate routine tasks and improve system efficiency.
Essential skills will include:
Extensive experience in core IT infrastructure systems.
Proficiency with cloud and hybrid environments (e.g., Azure, AWS).
Strong knowledge of automation and scripting tools (e.g., PowerShell, Python).
Advanced understanding of IT security, compliance, and performance optimisation.
Basic experience with database management.
Proven experience in a similar senior infrastructure role.
Next Steps
Apply by contacting Ciaran Ahern, 0131 270 6608 or cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process....Read more...
Provide effective professional IT support for Timpson group colleagues when requesting IT help
Maintain call logging processes to support efficient IT support response
Respond to queries and call outs in a timely manner and keep colleagues up to date with progress
Establish good working relationships with users both internal and external contacts
Troubleshoot network/desktop problems effectively through diagnosing and solving hardware and software faults
Provide support documentation including procedural documentation as required
Ability to prioritise and manage workloads
You may on occasion be expected to provide cover for other members of the IT team and therefore must be flexible in both your hours of work and responsibilities
Any other general duties within the IT support to support the tea
Training:Information Communications Technician Level 3.Training Outcome:The successful candidate may be offered full-time employment.Employer Description:Timpson is a name you can trust. Choose from our huge range of products and services, then either pop into your local store or place an order online. There is always more than meets the eye with Timpson. One of the secrets of our success as the UK's leading retail service provider is our ability to develop new ideas and diversify. This isn't just shown in the number of services that we offer but also in the different companies that form part of the extended Timpson family. Timpson, Timpson Locksmiths, Max Spielmann, Snappy Snaps, Tesco Photo, Johnson's Dry Cleaners and Jeeve.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team.
This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits.
You will be responsible for:
* Delivering 1st and some 2nd line IT support to users across the UK
* Logging, tracking, and resolving incidents through IT service management tools
* Administering Active Directory and Azure EntraID (formerly Azure AD)
* Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners
* Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls
* Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.)
* Assisting with VoIP systems, particularly Zoom Workplace
* Providing guidance and troubleshooting on bespoke applications and internal CRM tools
* Confident multitasker with the ability to manage around 35 - 40 support tickets daily
What we are looking for:
* Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
* Previous experience in a 1st / 2nd line support role
* Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365
* Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups
* Experience using ITSM ticketing tools in an enterprise or high-volume environment
* Working within ITIL principles and contributing to continual service improvement
* Knowledge of desktop security tools including antivirus and site certificates
* Eligibility for SC and NPPV3 Police Vetting
* Must have UK residency for at least 5 years
What's on offer:
* Competitive Salary
* 25 days holiday (pro rata) plus bank holidays
* Pension scheme
* Life assurance
* Flexible hybrid working model
* Season ticket loans
* Cycle-to-work scheme
This is a great opportunity for a Service Desk Analyst to join a meaningful organisation and further your IT support career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Head of IT – LegalTech Scale-Up – London
(Head of IT, ISO27001, Networking, Team Leadership, AWS, EC2, ECS, Cloudfront, S3, Lambda, SQL Server, PostgreSQL, NoSQL, DynamoDB, Kubernetes, Rancher, Docker, ECS, PRTG, Kibana, Cloudwatch, Powershell, Python, Octopus, TeamCity, CodeBuild, Office365, Active Directory, VOIP, Hardware, Head of IT)
We’re working with one of the UK’s fastest-growing LegalTech businesses — a dynamic and innovation-led company that 19;s transforming how legal services are delivered through cutting-edge tech. As they scale operations across the UK, they’re searching for a driven and experienced Head of IT to lead the charge on all things infrastructure, compliance, and team development.
This is a high-impact leadership role at the core of the business — ideal for someone who thrives on balancing strategic oversight with hands-on tech delivery. From ensuring ISO27001 compliance and robust networking across offices, to building and nurturing a high-performing IT team, you’ll be steering the IT function through the next phase of growth and maturity.
The business is open to receiving applications from candidates with experience ranging from Senior-level through to Leadership-level, so whether you’re already heading up IT functions or ready to step into your first major leadership role, this could be the opportunity that elevates your career.
You’ll join a forward-thinking, collaborative environment based out of their vibrant London HQ (onsite presence required, with occasional travel to UK satellite offices). Here, you’ll work closely with the C-suite, engineering, DevOps, and compliance teams to ensure the company’s infrastructure, tooling, and systems are secure, scalable, and fully aligned with the business roadmap.
While hands-on experience in networking, compliance (especially ISO27001), and team management is essential, the wider stack includes technologies like AWS (EC2, ECS, S3, Cloudfront, Lambda), containerised environments (Kubernetes, Rancher, Docker), monitoring tools (PRTG, Kibana, Cloudwatch), scripting (Powershell, Python), CI/CD tools (Octopus, TeamCity, CodeBuild), Office365, Active Directory, and VOIP. Familiarity is great — but where you're not already an expert, training and support will be provided. What matters most is your appetite to learn, ability to lead, and willingness to grow with the business.
Location: London / Hybrid
Salary: £80K + Benefits
You must be UK-based and hold full right to work in the UK — unfortunately, sponsorship is not available.
If you’re ready to take the reins of a fast-moving IT function and drive technical excellence in a scaling LegalTech company — we want to hear from you.
NOIRUKTECHREC
NOIRUKREC....Read more...
