Pay: £40,000.00 per yearJob Description:
Job Specification – Production Manager (Package Moulding)Type: Permanent, Full-TimeReports to: Operations ManagerSalary & Hours
Salary: Up to £40,000 per annum (depending on experience)Hours: Monday – Friday, 08:00 – 16:30Contract: Permanent, full-time
About the RoleA well-established manufacturing business is seeking a Production Manager to oversee its Package Moulding department. This role is critical in ensuring production runs efficiently, customer orders are met, and quality standards remain consistently high.The successful candidate will be responsible for managing a team of around 15 staff, overseeing production planning, tool changes, stock control, and cycle times, while ensuring compliance with health, safety, and environmental measures.Key ResponsibilitiesProduction Management
Oversee day-to-day running of the Package Moulding departmentPlan production to meet customer orders and maintain optimum stock levelsManage warehouse space and seasonal staffing levelsCarry out tool changes when required and ensure regular tool maintenanceMonitor cycle times to maximise efficiency of machines and staffEnsure all products meet required specifications and quality standardsLead, develop, and manage staff, including training and HR matters
Stock & Budget Control
Manage stock levels and complete monthly stock countsMonitor staff costs, overtime, and shift requirements across the yearIdentify downtime and implement measures to increase productivityInvestigate quality issues and reduce product returns
Additional Duties
Ensure compliance with health & safety, quality, and environmental standardsUndertake any additional duties as directed by senior management
Candidate RequirementsEssential Experience
Previous experience in a manufacturing environmentProven managerial experience (team management of c.10–20 staff ideal)Working knowledge of ISO standards or similarIT literacy (Microsoft Office essential; Sage desirable)
Qualifications
Minimum GCSE English & Maths (Grade C or above)Further study in manufacturing/production management (preferred)
Personal Attributes
Strong organisational and multitasking skillsAbility to work under pressure and to deadlinesMethodical, detail-focused, and process drivenClear written and verbal communication skills
Benefits
Salary up to £40,000 (DOE)25 days annual leave + bank holidays4 weeks’ company sick payPension schemeFree, secure on-site parkingAnnual Christmas closure (2 days leave to be reserved)
Recruitment Process
Stage 1: Initial interview with the hiring managerStage 2: Final interview, including meeting with the Managing Director
Aqumen Business Solutions is acting as an Employment Agency in relation to this vacancy
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Area General Manager – Hard FM Service Provider – London - up to 95K+package/bonusAre you an experienced senior manager looking for a new challenge?Or are you an Account Director or Operations Manager looking for the next step in your career?Do you have experience managing multi-site maintenance contracts?One of the established names in the commercial building maintenance industry is looking to recruit an Area General Manager to look after a collection of commercial properties in and around Central London.They are looking for an individual who will be able to provide a first class customer service and be able to organise, manage and motivate their maintenance team.The role will also be reporting directly to the Business Unit Leader and will be responsible for managing a number of commercial buildings in London. There is an excellent mix of contracts including commercial properties and higher education and all have permanent maintenance teams on site which are headed up by Account Directors.The value of the contracts total at around the £12 million mark with lots of potential to grow the business unit. Time will be spent based on each of the locations with the option to work from their city based head office when needed.The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows:Excellent influencing and negotiation skills.Strong financial skills.Ability to manage conflict and crisis situations effectively.Provide leadership, and ensure the planned development of a portfolio of contracts to ensure that contractual commitments are met and exceeded.Ensure that opportunities for the strategic development of contracts are explored to deliver increased turnover and profitability.Ensuring business policies and processes are effectively communicated, and implemented within contracts.Ensure additional services and projects are added, and contracts are re-won on re-tender.Development of financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth.Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met.Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.Accountable day-to-day to the relevant client contacts.Line management responsibility for a small team of Account Directors.Financial responsibility for the delivery of plan commitments for the contract portfolio.The development and review of teams, appraisal, and the application of effective people management practice.The package on offer includes:Up to £95000£5000 car allowance20% BonusPensionHealthcareApplicants must be able to meet the following criteria:Hard services background, ideally with recognised electrical or mechanical qualifications.Managerial experience at Account Director or above within a hard services environment is essential.Proven experience within the commercial maintenance industry.Excellent motivational and influencing skills, with high levels of personal integrity.A proven track record in commercial portfolio management.Ability to communicate both verbally and in writing with all levels of staff and clients.Ability to manage and prioritise a demanding and varying workload.Strong financial understanding.....Read more...
Nursery ManagerZero2Five are proud to be working with a quality private nursery who are looking to employ an experienced and passionate Nursery Manager for their small welcoming setting based near Downend, Bristol. The successful candidate will lead the setting and drive excellence in childcare and education, and oversee the smooth running of the nursery. This lovely nursery is committed to providing a safe, nurturing, and stimulating environment where every child can thrive. They pride themselves on their strong community ethos, positive team culture, and their focus on quality early years provision.Essential Criteria:
A minimum Level 3 qualification in Early Years (Level 5 or above preferred).At least 2 years’ experience in a management role within an early years setting.A thorough knowledge of the EYFS, safeguarding legislation, Ofsted inspection frameworks, nursery operations, and best practice in early years education.Strong leadership and organisational skills, with the ability to inspire, support and develop a team.Excellent written and verbal communication skills, with a warm and professional approach to working with children, families, and colleagues.Experience managing nursery budgets, occupancy, and operational targets.A current Paediatric First Aid certificate and Designated Safeguarding Lead (DSL) training (or willingness to complete).
Key Responsibilities:
Managing daily operations, including staff deployment, rotas, and maintaining child-to-staff ratios at all times.Leading and motivating a team of early years practitioners to deliver outstanding care and education in line with the EYFS framework.Ensuring a safe, secure, and happy environment where children can grow, develop, and reach their full potential.Developing strong partnerships with parents and carers through regular communication, progress updates, and involvement in the life of the nursery.Acting as Designated Safeguarding Lead (DSL), with responsibility for promoting and upholding the highest standards of child protection and welfare.
Ensuring compliance with Ofsted regulations, health & safety legislation, and internal policiesOverseeing recruitment, inductions, supervisions, appraisals, and professional development of staff.Managing nursery occupancy, waiting lists, and ensuring fee income is maximised through effective marketing and administration.Monitoring budgets, expenses and contributing to the financial sustainability of the nursery.
Benefits
Very Competitive Salary, which is reviewed annually Discount on childcare (Enhanced holiday entitlement that increases with serviceA rewarding role where you can truly make a differenceChristmas week off, with 2 extra days of paid holiday to help coverOngoing CPD and career development opportunitiesOpportunity to progress as the group growsSupportive leadership and a close-knit, positive team culture
If this sounds like the type of vacancy you feel you have been looking for, then apply today! Or email your most up to date CV to ollie@zero2five.co.uk....Read more...
Our client is a diversified property group with a growing portfolio spanning residential, commercial, and mixed-use assets. As part of their continued growth, they are seeking a Finance Manager to support both day-to-day operations and broader strategic initiatives across the business.Role Overview: This is a hands-on finance role with wide-ranging responsibilities, including cash flow management, reporting, budgeting, and compliance. Working closely with senior leadership, the Finance Manager will also support transaction execution, financial modelling, and portfolio analysis. The ideal candidate will bring a strong analytical mindset, sound financial acumen, and the ability to thrive in a dynamic, fast-paced property environment.Key Responsibilities:
Oversee day-to-day finance operations, including ledgers, postings, and bank reconciliations
Manage rent collection, supplier payments, and credit control processes
Maintain rolling cash flow forecasts and ensure liquidity for operational commitments
Monitor CAPEX and OPEX against budgets and identify cost-saving opportunities
Deliver accurate month-end close, including P&L and balance sheet reconciliations
Prepare annual statutory accounts in line with UK GAAP and ensure VAT compliance
Support transaction execution and due diligence activities
Assist with investment appraisals, including DCF, IRR, and NPV modelling
Develop financial reports and dashboards for internal and investor use
Conduct scenario analysis, portfolio reviews, and market research
Support compliance reporting for fundraising and refinancing initiatives
Candidate Profile:
Bachelor’s, Master’s or PhD in Finance, Accounting, Economics or a related discipline
ACA / ACCA / CIMA qualified (or part-qualified), with relevant finance experience
Open to recent graduates or professionals with up to several years’ experience
Knowledge of UK financial reporting standards and VAT regulations
Strong financial modelling skills and experience with investment analysis
Proficient in Excel; familiarity with accounting systems such as Xero or Re-Leased is advantageous
Detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced setting....Read more...
Nursery ManagerZero2Five are proud to be working with a quality private nursery who are looking to employ an experienced and passionate Nursery Manager for their small welcoming setting based near Downend, Bristol. The successful candidate will lead the setting and drive excellence in childcare and education, and oversee the smooth running of the nursery. This lovely nursery is committed to providing a safe, nurturing, and stimulating environment where every child can thrive. They pride themselves on their strong community ethos, positive team culture, and their focus on quality early years provision.Essential Criteria:
A minimum Level 3 qualification in Early Years (Level 5 or above preferred).At least 2 years’ experience in a management role within an early years setting.A thorough knowledge of the EYFS, safeguarding legislation, Ofsted inspection frameworks, nursery operations, and best practice in early years education.Strong leadership and organisational skills, with the ability to inspire, support and develop a team.Excellent written and verbal communication skills, with a warm and professional approach to working with children, families, and colleagues.Experience managing nursery budgets, occupancy, and operational targets.A current Paediatric First Aid certificate and Designated Safeguarding Lead (DSL) training (or willingness to complete).
Key Responsibilities:
Managing daily operations, including staff deployment, rotas, and maintaining child-to-staff ratios at all times.Leading and motivating a team of early years practitioners to deliver outstanding care and education in line with the EYFS framework.Ensuring a safe, secure, and happy environment where children can grow, develop, and reach their full potential.Developing strong partnerships with parents and carers through regular communication, progress updates, and involvement in the life of the nursery.Acting as Designated Safeguarding Lead (DSL), with responsibility for promoting and upholding the highest standards of child protection and welfare.
Ensuring compliance with Ofsted regulations, health & safety legislation, and internal policiesOverseeing recruitment, inductions, supervisions, appraisals, and professional development of staff.Managing nursery occupancy, waiting lists, and ensuring fee income is maximised through effective marketing and administration.Monitoring budgets, expenses and contributing to the financial sustainability of the nursery.
Benefits
Very Competitive Salary, which is reviewed annually Discount on childcare (Enhanced holiday entitlement that increases with serviceA rewarding role where you can truly make a differenceChristmas week off, with 2 extra days of paid holiday to help coverOngoing CPD and career development opportunitiesOpportunity to progress as the group growsSupportive leadership and a close-knit, positive team culture
If this sounds like the type of vacancy you feel you have been looking for, then apply today! Or email your most up to date CV to ollie@zero2five.co.uk....Read more...
My client, a leading third-party service provider, is seeking an experienced General Manager to oversee the full delivery of Soft Facilities Management services. This senior leadership role will be responsible for ensuring operational excellence, compliance, client satisfaction, and financial performance across all service lines.Key Responsibilities
Lead and manage the day-to-day delivery of all Soft FM services, ensuring high standards and adherence to contractual and performance targets.Oversee, support, and develop on-site teams, fostering a culture of safety, accountability, and continuous improvement.Monitor financial performance, manage budgets, and identify opportunities for operational efficiencies and cost savings.Build and maintain strong client and stakeholder relationships, acting as the primary point of contact for operational matters.Drive strategic initiatives to enhance service delivery, operational efficiency, and overall performance across all FM services.
Key Requirements
Proven experience in managing Soft FM operations or multi-service contracts within a third-party or outsourced environment.Strong leadership and people management skills, with the ability to motivate and develop diverse teams.Sound commercial and financial acumen, with experience controlling budgets and performance metrics.Excellent communication, client relationship, and stakeholder management abilities.A results-driven approach with a focus on service excellence and operational efficiency.
Joe at COREcruitment dot com....Read more...
Support recruitment processes, ensuring timely, professional, and courteous communication both internally and externally, to enhance employee retention and experience.
Ensure adherence to Safer Recruitment Procedures, conducting pre-employment checks, onboarding, and induction processes.Maintain the Single Central Record for compliance.
Provide first response support on day-to-day HR queries from employees and signpost staff to the relevant managers, escalating complex issues as needed.
Assist in formal meetings as a note taker, including disciplinaries and grievances.
Manage the HR mailbox, responding to queries promptly.
Training:
Oversee the administration and implementation of staff benefits, rewards and recognitions and employee assistance programmes.
Collate sickness and return-to-work documentation, supporting the HR Administrator to prepare monthly payroll data.
Training Outcome:After completing a Business Administrator apprenticeship, you’ll gain the essential skills and experience to confidently support business operations and progress into roles such as office manager, team leader, or executive assistant.Employer Description:Our Mission: To transform young lives and build resilient communities through high-quality alternative education.
Our Vision: An empowered generation of employable young people making a positive contribution to society.Working Hours :Employment Contract: Monday to Friday, 52 weeks.
Hours: 30-35 Hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Spa and Wellness Director - Luxury Hotel (M/F)Location : Maroc / MoroccoLanguage: English and FrenchExperience: Wellness, Thalassotherapy, Spa ClinicSalary : USD 3000 - 3500 NET per month plus benefits.Join the team of this 5* operations and create unforgettable experiences!Luxury hotel, recognized for its excellence and holistic approach to wellness, is looking for a passionate and visionary Wellness and Spa Director to lead a team of 20 therapists and wellness experts.Your mission:As a Wellness Director, you will be responsible for 360° of the spa operations and wellness programs. Your main missions will consist of:
Creation and implementation of the operational and commercial strategy for the Spa/ClinicTo ensure the general management of the wellness centre, to establish and maintain an effective control environment, both financial and operational.Oversee the continuous development and positioning of the spa's offering in terms of defining the overall concept, philosophy, treatments and menus.Develop and implement innovative and personalized care and treatment offers (including semi-medical), in line with the latest market trends.Create tailor-made packages, packages and menus to meet the needs and expectations of our demanding customers, maximize services and revenues.Supervise, train and motivate a team of 20 wellness professionals, ensuring the quality of services and customer satisfaction.Oversees the annual operating budget, including capital expenditures, to meet or exceed budget expectations. Ensure successful performance by maximizing profitability.Promote wellness services and offers to the hotel's customers, local and international customers through the various communication channels.
Your profile:
Minimum of 5 years of experience in a Senior Manager / Director position in the management of a spa / clinic / Thalassotherapy CenterMust have experience in a high-end establishment / resort / Thalassotherapy centreYou have an excellent knowledge of your industry (massage techniques, body treatments, beauty protocols, gentle therapies, etc.).You are passionate about well-being and you have a sensitivity to market trends.You are a natural leader, capable of motivating and uniting a team.You have a strong sense of customer service and you are results-oriented.You are proficient in computer toolsLanguages: French and a good level of English.
Please send your resume to Beatrice @COREcruitment.com to be considered. ....Read more...
An excellent opportunity has become available for an experienced Room Leader to join a reputable nursery, creating a safe, nurturing, and enjoyable environment to assist children in settling and fostering their developmental growth.
As a Room Leader, you will be leading a team, supporting children aged 2-5, and ensuring the smooth daily running of the room. This full-time permanent role offers salary range of £29,900 - £32,350 and benefits.
You Will Be Responsible For
* Observing, planning, and supporting children's individual learning and development in line with EYFS.
* Delegating tasks effectively to ensure the smooth day-to-day running of the room.
* Leading and motivating a team to deliver outstanding childcare.
* Providing a safe, stimulating, and caring environment for children.
* Building positive relationships with parents and carers.
* Supporting your team with creative ideas and engaging activities.
* Ensuring compliance with safeguarding, health & safety, and regulatory requirements.
What We Are Looking For
* Previously worked as a Room Leader, Third in Charge, deputy manager, assistant room manager, senior Nursery nurse or in a similar role.
* A minimum Level 3 qualification in Childcare (or equivalent).
* Strong knowledge of EYFS, Ofsted, and safeguarding requirements.
* Confident in using ICT systems to support daily nursery operations.
* A natural leader with the ability to inspire, guide, and support a team.
* Passionate about early years education and committed to delivering the highest standards of care.
* A valid and clear DBS certificate.
What's on Offer
* Competitive salary.
* 28 days holiday
* Pension scheme.
* Christmas bonus.
* Uniform provided.
* Childcare discount.
* Free parking on-site.
* Birthday leave in addition to holiday allowance.
* Fully funded training and professional development opportunities.
* Team events, staff recognition schemes, and career progression pathways
* Paid DBS (with annual update service contribution required)
This is a fantastic opportunity for a Room leader to take the next step in your childcare career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Technical Delivery Manager – IT Infrastructure & Integrations
Central London
£75,000 – £80,000
A rapidly expanding organisation is seeking an experienced Technical Delivery Manager to lead the successful delivery of large-scale IT projects, migrations and integrations across a growing business portfolio.
Reporting to the Head of IT, you’ll play a key role in shaping and executing the organisation’s technology roadmap, driving the delivery of complex infrastructure initiatives, site integrations and service transitions as the business continues to scale through rapid growth.
This is a hands-on, strategic role ideal for someone with strong technical depth, proven delivery experience and a passion for leading transformation across distributed enterprise environments.
Key Responsibilities
• Lead the delivery of large-scale IT transformation projects, including infrastructure migrations, system integrations and service transitions
• Manage the end-to-end technical delivery lifecycle, from discovery and design through to implementation and handover
• Oversee data migrations, infrastructure alignment and application rationalisation across multiple business units and sites
• Work closely with cross-functional teams (Infrastructure, Security, Operations, HR, Finance) to ensure seamless project delivery
• Collaborate with vendors and partners to manage dependencies, SLAs and contract performance
• Ensure delivery adheres to ITIL, change management and governance standards
• Support post-project reviews, capturing lessons learned and improving delivery frameworks for future initiatives
• Maintain a strong focus on service continuity, cybersecurity and operational readiness throughout all transitions
Requirements
• Proven experience delivering complex IT infrastructure and integration projects within mid-to-large enterprises
• Strong technical understanding across cloud (Azure/AWS), networking, infrastructure and cybersecurity
• Hands-on approach to delivery — able to dive into technical detail and drive outcomes under tight timelines
• Strong stakeholder and vendor management skills, with experience leading cross-functional technical teams
• Knowledge of ITIL and project management methodologies (PRINCE2, Agile, or equivalent)
• Background in infrastructure delivery, enterprise systems, or technology transformation preferred
This is an exciting opportunity for a proactive and technically capable delivery leader who wants to shape IT delivery within a business undergoing significant growth and change.
London (Hybrid – 4 days onsite initially, reducing to 3 after probation)....Read more...
Job Title: House Manager – Luxury Residential LivingSalary: Up to £65,000 Location: LondonWe are recruiting a passionate and experienced House Manager to lead day-to-day operations in one of London’s premier luxury residential properties. This is an exceptional opportunity for a hospitality-driven leader who is committed to delivering outstanding resident experiences, developing a high-performing team, and maintaining the highest standards across services. About the Position
Lead the delivery of hospitality services across the residence, ensuring an exceptional experience for residents and guests.Manage the front-of-house teams including Concierge, Housekeeping, and Chauffeurs.Oversee rostering and team planning to ensure seamless coverage and excellent service.Ensure the residence is always presented to a premium standard Drive continuous improvement and service innovation in line with brand standards.Support the delivery of resident events and social experiences.Collaborate with internal and external stakeholders to maintain consistent service excellence.
The Successful Candidate
Experience in a high-end hospitality, residential or private members’ club environment.Proven people leader with the ability to motivate and inspire multidisciplinary teams.Strong organisational and operational skills with a keen eye for detail.Natural communicator with a resident-first mindset and excellent customer service skills.Confidence in managing compliance, safety, and health regulations.Experience with CRM/PMS systems is a plus.Passionate about luxury service, resident satisfaction, and creating a vibrant residential community.
Company Benefits
Competitive salaryDynamic and inclusive team cultureContribution to an innovative lifestyle-led living concept
If you are keen to discuss the details further, please apply today or send your cv to Ed at Corecruitment dot Com ....Read more...
Regional Cleaning Manager - West Midlands Salary: £35,000 to £ 45,000 (DOE) - plus package Location: West MidlandsContract: Full-time, Permanent Exciting opportunity for an experienced Regional Manager to work for an established Facilities company across the West Midlands. The successful candidate will have a proven track record working in Cleaning Management and can start immediately. This is an exciting opportunity for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in ensuring everything runs smoothly behind the scenes. Key responsibilities include:Supervise and support cleaning staff across assigned sites, including locations outside London.Ensure all cleaning activities are carried out to meet company and client quality standards.Develop and manage staff schedules, allocate tasks, and maintain efficient rota systems.Monitor stock levels, control inventory, and order cleaning materials as required.Conduct regular site inspections and audits to ensure high standards of cleanliness and compliance.Train, mentor, and support new and existing team members to promote continuous development and high performance.Liaise effectively with clients to address feedback, resolve issues, and maintain strong working relationships.Ensure full compliance with Health & Safety and COSHH regulations across all sites.Report on operational performance, staffing, and site issues to management in a timely manner. The Ideal Candidate We’re looking for a detail-oriented and motivated individual who enjoys taking ownership and working collaboratively across teams. Requirements:Strong understanding of Health & Safety regulations, including COSHH compliance.Direct responsibility for managing and delivering cleaning operationsExperienced in auditing a range of services, ensuring adherence to performance KPIs and quality standards.Excellent written, verbal, and presentation skills with the ability to communicate effectively at all levels.Proficient in the use of IT systems, including all Microsoft Office applications.Proven track record of delivering excellence within the facilities management and services sector.Experienced in financial management, including control of budgets related to staff, contractors, and consumables.Skilled in people management, including team leadership, performance management, and staff development.Direct responsibility for ensuring full operational compliance with Health & Safety regulations.How to ApplyIf you’re interested in this opportunity, please apply online or send your CV directly to Jordyn at CBW Staffing Solutions.....Read more...
We have a fantastic opportunity for a FLT Driver with a B1 Licence, needed to start immediately, working with a leading UK manufacturer with a large network of sites across the country, at their Pollington manufacturing facility near Eggborough. You will be responsible for supporting the Plant Manager with the running of a facility supporting all aspects of the Warehouse environment, also ensuring H&S is prioritized whilst ensuring the production needs of customers are met.What’s in it for you as a FLT Driver?
£15 per hour
Hours of Work: Monday to Friday (days) 8am - 4pm
40 hours per week
Overtime paid at a premium
Duration: Temporary with possible Permanent opportunities
Location: Pollington near Eggborough
Key FLT Driver responsibilities:
Operation of FLT
Operating a range of machines as part of a multi-skilled team and performing day-to-day operations to support with the running of a production facility
General maintenance and housekeeping tasks around the site
Complying with all Company Health, Safety & Environmental systems, and reporting procedures.
Essential Qualifications and Experience for the FLT Driver:
Experience of operating a Fork Lift Truck with B1 Licence
B2 Licence desirable, but not essential
Will preferably have experience of working as a Multi Skilled Operative in a similar coating or production environment e.g., Building Materials, Concrete, aggregates, Asphalt etc.
A good understanding of industry Health, Safety and Environmental standards
Ability to work within a busy team environment
If interested, please apply now.......Read more...
This place has everything – amazing food, bold flavours, open-fire cooking, proper cocktails, and a late-night vibe that keeps people coming back. It’s high-energy, fast-paced, and always buzzing – the kind of restaurant that turns into a social hub after dark.The Role We’re looking for a General Manager who can handle big volume, late nights, and a team that loves the buzz of hospitality. You’ll be the one setting the pace – running the floor, keeping service slick, driving the numbers, and making sure every guest leaves talking about their experience. Expect to be across dinner service, events, PDR, and late-night party vibes.You’ll be:
An experienced GM from a high-volume, lifestyle or destination restaurantObsessed with food, drink, and giving guests a brilliant timeCommercially sharp – comfortable with budgets, P&L, and KPIsA hands-on leader who inspires a big team and keeps standards highConfident running late-night operations with a smile on your faceSocial, upbeat, and able to keep cool under pressureIdeally WSET Level 2 with solid drinks knowledge
If you want to run a site that’s part dining hotspot, part late-night hangout – with all the energy that comes with it – this one’s worth a look.Apply here - kate@corecruitment.com....Read more...
ROLE OVERVIEW
Our client, a leading company in the scientific research industry, is currently seeking a Laboratory Technician on a temporary contact to join their team based in Cheshire. As a Laboratory Technician, you will play a crucial role in supporting the daily operations of the laboratory, ensuring a smooth and efficient working environment for the scientists.
KEY DUTIES AND RESPONSIBILITIES:
Your duties as the Laboratory Technician will be varied however the key duties and responsibilities are as follows:
1. General laboratory housekeeping, including cleaning, freezer maintenance, and maintaining laboratory glassware. Ensuring the working area is kept orderly and consumables are available for current and future work.
2. Daily collection and disposal of waste from labs, ensuring proper disposal of hazardous and biological waste.
3. Preparation of standard analytical solutions, buffers, and media used by scientists within the laboratories.
4. Monitoring and reporting equipment issues to the Facilities Manager, arranging repair and maintenance, and documenting maintenance activities.
ROLE REQUIREMENTS:
To be successful in your application to this exciting role as the Laboratory Technician we are looking to identify the following on your profile and past history:
1. Relevant degree in a biological science subject or equivalent qualification.
2. Proven industry experience in a laboratory environment.
3. A working knowledge and practical experience with laboratory housekeeping and preparation of analytical solutions.
Key Words: Laboratory Technician / Lab Support / Research Laboratory / Scientific Research / Biological Science / Lab Maintenance / Analytical Solutions / Lab Housekeeping / Laboratory Consumables / Lab Equipment Maintenance
Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome applications from anyone who meets the role requirements. HRS exclusively supports the Life Science sectors, combining recruitment expertise with scientific knowledge to help you advance your career.....Read more...
An exciting new job opportunity has arisen for a committed Home Manager to work in an exceptional nursing home service based in the Great Yarmouth, Norfolk area. You will be working for one of UK’s leading health care providers
This service provides support for people with learning disabilities and complex needs who would benefit from living in a more peaceful setting
**To be considered for this position you must be qualified as an RMN or RNLD Nurse with a valid NMC Pin and experience managing in a similar service**
As the Home Manager your key responsibilities include:
Provide clinical leadership and oversee high-quality care for individuals with learning disabilities, autism, and complex mental health needs.
Lead, support and supervise staff, ensuring effective training, performance management, and rota planning
Develop and maintain personalised care and behaviour support plans, ensuring a person-centred, therapeutic approach
Ensure compliance with CQC standards, safeguarding protocols, and regulatory frameworks (MCA, DoLS)
Manage incidents and behaviours that challenge, promoting de-escalation and positive behaviour support strategies
Work collaboratively with families, MDTs, commissioners and external professionals to ensure the best outcomes for residents
Oversee day-to-day service operations, including budgets, audits, medication management, and quality assurance
The following skills and experience would be preferred and beneficial for the role:
The ability to engage with the service users to understand their needs in order to provide an excellent service of person centred care
Good working knowledge of CQC standards
Promote ownership of care programs by fully involving service users and their families in developing/ agreeing and evaluating care programs within the home
Confidence to communicate and maintain excellent working relationships with all levels of colleagues/ internal as well as external professionals/ families and visitors
Create strong links with the local community
A proven track record of marketing and business skills within the private care sector/ running a commercially successful/ good or outstanding rated care home
Experience working in a Learning Disability home with complex, high needs and challenging behaviour
The successful Home Manager will receive an excellent salary up to £55,000 per annum. This exciting position is a permanent full time for 40 hours from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
Comprehensive induction and training programme
Career development and progression
Employee Assistance Programme
Blue Light Card Scheme
Full DBS disclosure paid for
25 days annual leave plus bank holidays entitlement
Company Pension Scheme
Reference ID: 4099
To apply for this fantastic job role, please call on 01216380567 or send your CV....Read more...
An exciting new job opportunity has arisen for a committed Home Manager to work in an exceptional nursing home service based in the Great Yarmouth, Norfolk area. You will be working for one of UK’s leading health care providers
This service provides support for people with learning disabilities and complex needs who would benefit from living in a more peaceful setting
**To be considered for this position you must be qualified as an RMN or RNLD Nurse with a valid NMC Pin and experience managing in a similar service**
As the Home Manager your key responsibilities include:
Provide clinical leadership and oversee high-quality care for individuals with learning disabilities, autism, and complex mental health needs.
Lead, support and supervise staff, ensuring effective training, performance management, and rota planning
Develop and maintain personalised care and behaviour support plans, ensuring a person-centred, therapeutic approach
Ensure compliance with CQC standards, safeguarding protocols, and regulatory frameworks (MCA, DoLS)
Manage incidents and behaviours that challenge, promoting de-escalation and positive behaviour support strategies
Work collaboratively with families, MDTs, commissioners and external professionals to ensure the best outcomes for residents
Oversee day-to-day service operations, including budgets, audits, medication management, and quality assurance
The following skills and experience would be preferred and beneficial for the role:
The ability to engage with the service users to understand their needs in order to provide an excellent service of person centred care
Good working knowledge of CQC standards
Promote ownership of care programs by fully involving service users and their families in developing/ agreeing and evaluating care programs within the home
Confidence to communicate and maintain excellent working relationships with all levels of colleagues/ internal as well as external professionals/ families and visitors
Create strong links with the local community
A proven track record of marketing and business skills within the private care sector/ running a commercially successful/ good or outstanding rated care home
Experience working in a Learning Disability home with complex, high needs and challenging behaviour
The successful Home Manager will receive an excellent salary up to £55,000 per annum. This exciting position is a permanent full time for 40 hours from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
Comprehensive induction and training programme
Career development and progression
Employee Assistance Programme
Blue Light Card Scheme
Full DBS disclosure paid for
25 days annual leave plus bank holidays entitlement
Company Pension Scheme
Reference ID: 4099
To apply for this fantastic job role, please call on 01216380567 or send your CV ....Read more...
An exciting new job opportunity has arisen for a committed Home Manager to work in an exceptional nursing home service based in the Great Yarmouth, Norfolk area. You will be working for one of UK’s leading health care providers
This service provides support for people with learning disabilities and complex needs who would benefit from living in a more peaceful setting
**To be considered for this position you must be qualified as an RMN or RNLD Nurse with a valid NMC Pin and experience managing in a similar service**
As the Home Manager your key responsibilities include:
Provide clinical leadership and oversee high-quality care for individuals with learning disabilities, autism, and complex mental health needs.
Lead, support and supervise staff, ensuring effective training, performance management, and rota planning
Develop and maintain personalised care and behaviour support plans, ensuring a person-centred, therapeutic approach
Ensure compliance with CQC standards, safeguarding protocols, and regulatory frameworks (MCA, DoLS)
Manage incidents and behaviours that challenge, promoting de-escalation and positive behaviour support strategies
Work collaboratively with families, MDTs, commissioners and external professionals to ensure the best outcomes for residents
Oversee day-to-day service operations, including budgets, audits, medication management, and quality assurance
The following skills and experience would be preferred and beneficial for the role:
The ability to engage with the service users to understand their needs in order to provide an excellent service of person centred care
Good working knowledge of CQC standards
Promote ownership of care programs by fully involving service users and their families in developing/ agreeing and evaluating care programs within the home
Confidence to communicate and maintain excellent working relationships with all levels of colleagues/ internal as well as external professionals/ families and visitors
Create strong links with the local community
A proven track record of marketing and business skills within the private care sector/ running a commercially successful/ good or outstanding rated care home
Experience working in a Learning Disability home with complex, high needs and challenging behaviour
The successful Home Manager will receive an excellent salary up to £55,000 per annum. This exciting position is a permanent full time for 40 hours from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
Comprehensive induction and training programme
Career development and progression
Employee Assistance Programme
Blue Light Card Scheme
Full DBS disclosure paid for
25 days annual leave plus bank holidays entitlement
Company Pension Scheme
Reference ID: 4099
To apply for this fantastic job role, please call on 01216380567 or send your CV....Read more...
Position: Commercial Sales Manager
Job ID: 1298/102
Location: Scotland / North West / North East
Rate/Salary: £60,000 – £70,000
Benefits: Hybrid, Car Allowance / Company Car, Pension, Life Assurance, and more
Type: Permanent, Full Time
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The job description below will outline this position: Commercial Sales Manager
We’re looking for a Commercial Sales Manager who is a hunter, someone who is driven, approachable, and ready to make an impact. This is a role for someone who enjoys variety, being on the move, and building lasting relationships, as you will be on the road every week.
Typically, this person will be based from home, visiting clients in Northern England but predominantly Scotland. Typically, you’ll be on the road three days a week, with roughly two days a month in the office. Your main focus will be selling marine engines, spares, and service
HSB Technical’s client is an established and well-regarded business entity.
What you’ll be doing:
You will: Develop new business while maintaining and growing existing client relationships.
Promote the full range of products, including engines, spare parts, and service.
Work closely with the engineering and operations teams to ensure clients receive the right solutions.
Create and execute commercial sales strategies that deliver real results.
Manage budgets and performance metrics efficiently.
Support the dealer network with commercial guidance.
Keeping up to date with industry trends, technical developments, and legislation.
Who we’re looking for:
Someone with: A minimum of 5 years’ experience in a commercial or sales management role.
Strong knowledge of the maritime engine, spares, and service sales.
Confident in identifying new routes to market and spotting business opportunities.
Experienced in leading, motivating, and developing a team.
Skilled in presentations, negotiations, and building strong client relationships.
Tech-savvy and comfortable with admin, reporting, and budgets.
Full UK driving licence and a valid passport.
The kind of person who will thrive here:
Self-motivated, positive, and results-driven.
Energetic, proactive, and hands-on.
Honest, reliable, and professional.
Flexible and happy to travel.
A team player who can also make independent decisions.
Passionate about delivering excellent service and driving commercial growth.
If you believe you could see yourself in a position like this, please apply.
This isn’t just another sales job—it’s an opportunity to join a respected, growing business where your commercial expertise really makes a difference. If you love meeting clients, shaping solutions, and seeing tangible results from your efforts, this is the role for you.
To discuss this opportunity, contact HSB Technical Ltd, quoting the job title and reference code (1298/102).
This vacancy is being advertised by HSB Technical Ltd, who have been appointed to act as a recruitment partner for this role.....Read more...
FINANCIAL CONTROLLERPARK ROYAL, LONDON (OFFICE BASED)UP TO £75,000 + 10% BONUS + ENHANCED BENEFITS
THE COMPANY & OPPORTUNITY: We’re partnering with a rapidly growing FMCG business with a strong portfolio of consumer brands, now looking to appoint a Financial Controller to support ongoing UK and international expansion. Reporting directly to the Finance Director, the Financial Controller will lead the day-to-day finance function, develop the finance team, strengthen controls, and partner closely with Operations, Supply Chain, Commercial, and Marketing.This role would suit either an experienced Financial Controller or a Finance Manager ready to step up, with hands-on financial control experience, strong leadership capability, and a background in FMCG, Food & Drink, Consumer Goods, or another fast-moving product environment. You’ll play a key role in improving processes, leading month-end and year-end, driving ERP/system enhancements, and supporting the launch and scale of new products.THE FINANCIAL CONTROLLER ROLE:
Operate as the lead Financial Controller across multiple business units, ensuring accurate financial reporting and compliance, including leading a team of 5 people
Work closely with the Finance Director, supporting business strategy, planning and performance discussions
Deliver management accounts, KPIs, financial reporting packs and insight to senior leadership
Lead month-end, year-end, reconciliations and statutory submissions
Strengthen internal controls, processes and reporting frameworks as the business scales
Partner with operational and commercial teams to improve performance and margin visibility
Build costing frameworks, support product costing and stock control processes
Lead and develop a high-performing finance team, embedding accountability and development
Champion ERP / systems improvements and integrations
Act as primary finance lead with auditors and external advisors
THE PERSON:
Experience working as a Financial Controller or as a Finance Manager ready to step up, within a FMCG, Consumer Goods, Food & Drink or similar product-led environment
Fully Qualified Accountant (ACA / ACCA / CIMA)
Strong team leadership experience and enjoyment of developing others
Excellent stakeholder and cross-functional communication skills
Comfortable being both strategic and hands-on in a scaling environment
Strong systems mindset, experience leading or supporting ERP improvements is highly advantageous
TO APPLY: Please send your CV for the Financial Controller / Finance Manager role via the advert for immediate consideration.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Contract Manager - Hatfield – £35k p/a - Exciting Career Opportunity - Apply Today!Ignition Driver Recruitment is currently recruiting for a 360° Contract Manager, to be based at our client site in Hatfield. Do you: Have demonstrable experience working within HGV driver recruitment? Have a passion for sales and business development? Have the ability to think on your feet?Have the capability to learn quickly?Have the drive and determination to push yourself in a challenging environment? Your own full UK driving licence is essential, as travel to client sites will be required. Contract Manager - Role & Responsibilities Manage day-to-day operations of the site driver requirementsOversee the recruitment, onboarding, and allocation of a pool of professional driversAct as the primary point of contact, ensuring service levels and expectations are consistently metEnsure full compliance with transport regulations, driver hours, and legal requirements (e.g. Working Time Directive, Microlise and DVLA checks)Monitor and manage driver performance, attendance, and conduct, taking appropriate action when necessaryConduct regular client reviews and attend site meetings to maintain strong relationships and identify opportunities for improvement or growthManage driver scheduling and rota planning to meet fluctuating client demandsSupport the recruitment team with forecasting needs and proactive driver pool developmentEnsure accurate record-keeping including contracts, timesheets, and compliance documentationProvide regular reports on KPIs, service delivery, and contract performance to internal stakeholders and clientsResolve issues and escalate where necessary to ensure service continuity and client satisfactionPlease note that whilst this role is mostly managing HGV drivers, there may be some requirement to deal with warehousing flex-employees also. Trainee Contract Manager - Working HoursThe role is Monday to Friday, and we are looking for someone who can meet the requirement for flexibility when it comes to working hours and days. It is a full-time role, therefore 37.5 hours a week standard, but there will be requirements during busier periods for longer working hours and potential weekend working.You will also be required to undertake an on-call facility, which will be pre-planned on a rotational basis. Contract Manager - Candidate Requirements You will have excellent interpersonal skills, experience of building and maintaining relationships internally and externallyYou must be able to work under your own initiative, as well as part of a larger teamYou should be confident with your own time managementYou will have a pragmatic approach to problem-solvingYou will understand the legal demands of working within the driving sector (such as WTD, HGV License requirements, Infringements etc)You will be able to demonstrate at least 12 months experience working in Recruitment within a transport environment. Contract Manager - The PackageFinancial: Excellent salary prospectsWeekly Pay (Friday)Death In ServiceCompany Contribution Pension SchemeWelfare: Generous holiday entitlement – 28 days rising to 33 after service length increasesAn extra day off during your birthday monthFantastic employee engagement initiatives Annual Summer Garden PartyAnnual Black Tie Christmas EventTeam events throughout the year Independent HR team for training, advice and supportWorking in a vibrant and exciting atmosphere Professional Development: Fantastic career development opportunitiesExcellent employee growth Continuous training opportunitiesEmployee mentoring Regular performance assessments to enhance career progressionIf you think you have what it takes to join this expanding team, and you would like to chat to someone further about the role, the company and your prospects with the business, please click to apply today. Our hiring manager will review your CV, and give you a call for an informal chat before hopefully, progressing you through to the next stage for a formal interview.....Read more...
As a Business Administration Apprentice, you’ll support the day-to-day operations of the business, gaining valuable experience across a range of administrative and organisational tasks. Your duties will include, but are not limited to:
Answering incoming calls, taking messages, and managing the post
Communicating with clients via email and archiving correspondence
Meeting and greeting visitors at our studios if applicable
Liaising with internal and external teams, including clients, contractors, and suppliers
Managing supplies and stationery
Booking and setting up meeting desks for client meetings
Maintaining effective working relationships with colleagues, consultants, and clients
Keeping project directories and system processes organised and up to date
Managing diaries, travel arrangements, and data collation for smooth studio operations
Adhering to health and safety policies and data privacy requirements
Undertaking any other reasonable tasks as directed
As part of your apprenticeship, you will:
Learn how to manage time, prioritise tasks, and work to deadlines
Develop your written and verbal communication skills
Gain confidence using business software and digital tools
Learn about how a professional studio operates day to day
Receive guidance and feedback from your line manager and mentor
Training:
Business Administrator Level 3
Functional Skills in English and maths if required
21 months inclusive of 3 month EPA period
Monthly College attendance – one day per month Nottingham City Hub Campus
Please note that as this is an apprenticeship standard you will be required to sit an end point assessment.
Please click on the link below for more information regarding End Point Assessment:
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0 Training Outcome:
Following the successful completion of the Business Administration Apprentice with Architecture North Ltd, there is potential for career progression within the company if thereis availability
Employer Description:Architecture North Ltd is a design-led architectural practice based in Nottingham, established in 2018. The team specialises in architecture, interior design, and landscape design, delivering projects across a range of scales from residential extensions and new builds to planning and building regulations applications. Known for combining creative design flair with practical, hands-on experience, they place client collaboration at the heart of every project. Despite being a small, close-knit practice, Architecture North is award-winning and fosters a culture built on innovation, teamwork, and high-quality design.Working Hours :Shifts between opening hours of:
Monday - Thursday, 10.00am to 4.00pm.
Friday, 10.00am to 3.00pm.
Monthly College Attendance - Nottingham City Hub Campus.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Customer Operations Advisor Contract: Full-time, Permanent (Mon-Fri 9am – 5pm) Location: Norwich / Hybrid (3 days in office)Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993, Citation ISO provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity-owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role, you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs, with a background in administration, customer service or support. • Your accuracy is a key strength. • You will have a passion for delivering exceptional service to customers and colleagues. • Motivated and resilient, adaptable, strong organisational skills with the ability to multitask/prioritise appropriately • You will love to build great relationships and build rapport easily, creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication skills • Ability to understand and retain complex procedures. • Natural problem solver and decision-making skills • You will have a high level of attention to detail and commitment to quality • Can do attitude • Computer literacy, including strong knowledge of Word, Outlook and Excel • Previous experience of working CRMs advantageous • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addenda in a timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amendments, issuing new contracts or contract addenda and updating all relevant systems/departments with relevant changes • Contract Addendums: produce relevant client contract(s) and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Process File checks of new sales; o Check all new sales approved for Citation BDM, Citation GIST and Norwich Sales to confirm that all relevant paperwork has been completed accurately and that Salesforce CRM and Filemaker records have been created correctly. - Confirm data accuracy by cross-checking contract values and relevant discounting with current Price Books. Confirm ASCB suitability by cross-checking new service form output versus reasons for seeking document, ensuring relevant problem resolution emails are retained on Salesforce. o Once all criteria have been met, create all relevant client files, documents, and Manager approve for Diary Management to be able to schedule appointments. • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales. • Novation Agreements; produce Deeds of Novation and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Change of Certificate Details; email Change of Certificate Details forms to the client, once receive,d process of pass to 2nd Line team for further review (i.e. change of cert scope) • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact • Live chat; provide live chat support • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email, etc. • Customer enquiries; progression of customer enquiries workstream, including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs. • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve. • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude• Strong attention to detail and confident handling data• Good communication skills (written and verbal)• Organised and able to manage multiple tasks effectively• Quick to learn new systems, products, and processes• Comfortable working cross-functionally in a team environment• Basic proficiency in Microsoft Word, Outlook, and Excel• Experience using CRM systems (Salesforce desirable)• Reliable, adaptable, and ready for any challenge....Read more...
Customer Operations Advisor Contract: Full-time, Permanent (Mon-Fri 9am – 5pm) Location: Norwich / Hybrid (3 days in office)Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993, Citation ISO provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity-owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role, you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs, with a background in administration, customer service or support. • Your accuracy is a key strength. • You will have a passion for delivering exceptional service to customers and colleagues. • Motivated and resilient, adaptable, strong organisational skills with the ability to multitask/prioritise appropriately • You will love to build great relationships and build rapport easily, creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication skills • Ability to understand and retain complex procedures. • Natural problem solver and decision-making skills • You will have a high level of attention to detail and commitment to quality • Can do attitude • Computer literacy, including strong knowledge of Word, Outlook and Excel • Previous experience of working CRMs advantageous • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addenda in a timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amendments, issuing new contracts or contract addenda and updating all relevant systems/departments with relevant changes • Contract Addendums: produce relevant client contract(s) and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Process File checks of new sales; o Check all new sales approved for Citation BDM, Citation GIST and Norwich Sales to confirm that all relevant paperwork has been completed accurately and that Salesforce CRM and Filemaker records have been created correctly. - Confirm data accuracy by cross-checking contract values and relevant discounting with current Price Books. Confirm ASCB suitability by cross-checking new service form output versus reasons for seeking document, ensuring relevant problem resolution emails are retained on Salesforce. o Once all criteria have been met, create all relevant client files, documents, and Manager approve for Diary Management to be able to schedule appointments. • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales. • Novation Agreements; produce Deeds of Novation and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Change of Certificate Details; email Change of Certificate Details forms to the client, once receive,d process of pass to 2nd Line team for further review (i.e. change of cert scope) • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact • Live chat; provide live chat support • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email, etc. • Customer enquiries; progression of customer enquiries workstream, including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs. • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve. • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude• Strong attention to detail and confident handling data• Good communication skills (written and verbal)• Organised and able to manage multiple tasks effectively• Quick to learn new systems, products, and processes• Comfortable working cross-functionally in a team environment• Basic proficiency in Microsoft Word, Outlook, and Excel• Experience using CRM systems (Salesforce desirable)• Reliable, adaptable, and ready for any challenge....Read more...
Customer Service Manager Salary 30k dependent on skills and experienceLocation office based daily Cheltenham GL50Full timeWhat We Offer:
Salary £30k/annumCompany pension schemeCycle to work schemeHealth Care Cashplan30 days holiday including bank holidays
Our client &SONS are seeking a Customer Service Manager to oversee their customer service team. The successful candidate will ensure the smooth running of their customer support function, delivering exceptional service across all channels while reflecting the brand’s values. This role will not only manage the customer service team but refine processes, and act as the voice of the customer within the business, feeding valuable insights back into product, marketing, and operations.About Us:&SONS are more than just a company - they are a family. With a legacy of excellence spanning many years, they have established themselves as a leader in the workwear inspired clothing industry. Their commitment to quality, innovation, and customer satisfaction sets them apart, and their people are at the heart of everything they do.The Team You Will Be Leading:&SONS have a small team who are very important to their business. They are the ‘face’ of their business, the people who inform, guide, and advise customers on everything from availability, order tracking, and dealing with any problems.The Role:Customer Support Management
Oversee day to day customer service across email, live chat, phone, and social channels.Lead, support, and mentor the customer service team, including onboarding, training, and performance management.Ensure service standards (response times, resolution times, satisfaction scores) are met or exceeded.
Customer Experience & Continuous Improvement
Review and optimise processes for handling queries, returns, exchanges, and complaints.Ensure all customer interactions align with brand tone of voice and values.Use customer feedback and data to identify and resolve pain points in the online experience.Collaborate with Operations to improve fulfilment and return workflows.
Cross-Functional Collaboration
Work closely with Marketing to align on promotions, campaigns, and communications.Provide feedback to Product and Merchandising teams on customer insights (sizing, fit, quality).Support ESG initiatives by embedding repair, reuse, and circularity values in customer communication.
Reporting & Insights
Monitor and report on customer service KPIs.Provide regular insights to leadership to inform product and operational strategy.Track customer sentiment and share trends to help shape brand decision-making.
Skills & Attributes
Strong leadership and people management skills.Excellent written and verbal communication; customer-first mindset.Calm and solution-oriented under pressure.Highly organised, detail-driven, and process focused.Strong commercial awareness of online retail and fashion environments.
Your Experience:
3+ years’ experience managing customer service in fashion, retail, or e-commerce.Proven track record of leading a small-to-mid-sized team.Demonstrable success in improving customer satisfaction and optimising processes.Familiarity with Shopify e-commerce platformsExperience with HubSpot helpdesk/ticketing systems
If you’re based in Cheltenham and passionate about giving garments a second life and want to make a real impact in a growing brand, we’d love to hear from you. Please send your cv by return.&SONS is for everyone. We believe that an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission.We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks. We have zero tolerance for intolerance. We employ the right person for the job, if you are qualified for the position and reading this - we welcome you! INDHS ....Read more...
