Personal Assistant Jobs Found 286 Jobs, Page 12 of 12 Pages Sort by:
Business Administrator Apprentice Level 3, London, Instant contract. Immediate start
Your day to day tasks will include: Administrative Support: Assist with general administrative tasks including filing, data entry, managing correspondence and housekeeping tasks. You'll be working towards having responsibility for your own contract Customer Service: Provide excellent customer service by handling inquiries and resolving issues in a timely manner whilst building good relationships with the client and suppliers Office Management: Help maintain a well-organized office by managing supplies, scheduling appointments, and coordinating meetings Financial Administration: Assist with basic financial tasks such as supplier invoice queries, expense tracking and budget management High Level Reporting Assistance: Supporting lead contract support teams with month end reporting queries and supporting with planned preventative maintenance (PPM) monitoring Team Collaboration: Work closely with team members to ensure smooth operations and effective communication within the office Systems Management: Assist with the management and maintenance of office systems and software, document management systems and other business applications Administrative Duties: Managing quotes, Purchase Orders (PO), expenses and invoices, ordering stationery, workwear and Personal Protective Equipment (PPE) Adhere to Company values, policies and procedures including, but not limited, to health and safety Training: As well as guided on the job training specific to our organisation you will study towards your Level 3 Business Administration Apprenticeship programme delivered by Heart of England Training A tutor will be assigned to you and you will receive protected study time within the workplace You will also get support from our apprenticeship team through mentoring and buddying Functional Skills in English and maths if required Training Outcome: As a Business Administration Apprentice, there are exciting future prospects including career progression to roles such as Contract Support or project coordinator, Administrative Assistant and/or opportunities for further education and professional certifications, and the potential to specialise in areas like commercial or business development. Your apprenticeship equips you with valuable skills, including life skills, paving the way for a diverse range of career paths. The key to your success lies in continuous learning, gaining experience, and embracing new opportunities The potential opportunity to work at other business units around the UK Employer Description:EDF Energy is a British integrated energy company, wholly owned by the French state-owned EDF, with operations spanning electricity generation and the sale of natural gas and electricity to homes and businesses throughout the United Kingdom. Dalkia Facilities Ltd is a subsidiary of EDF Energy Ltd. Everything we do is in service to our clients and their customers. We continuously find new and better ways of working to help our clients overcome the challenges of today and tomorrow. We partner with our clients and are committed to realise their ambitions and deliver solutions to meet their needs. We are upfront, honest and act with integrity. By staying curious and pushing ourselves to find new and better ways of doing things, we’re constantly innovating, creating quality and adding value for our clients at every stage.Working Hours :Monday- Friday 8.00am- 4.30pm With an hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Self motivated,Adaptable,Able to prioritise,Positive, can-do attitude,Time management ....Read more...
Classroom Teaching Assistant Apprentice - Franciscan Primary School
Provide teaching support in small groups and, where necessary, be assigned to individual pupils in order to aid the teacher Liaise with the teacher to understand the objectives of each session Assist the teacher with observations and monitoring of the progress of children, both educationally and socially Keep up-to-date written records for supporting pupils Promote positive behaviour patterns, raise self-esteem, and improve independent work with children to assist their education and growth Depending on school, there may be a specific focus on certain curriculum areas It is an interesting, varied position that gives you the valuable opportunities of gaining experience in a professional setting working with young people and colleagues You will find out about the teaching paths that are available, and the hope is that this apprenticeship will lead you onto your next step on the career ladder Teaching Assistants may also undertake some or all of the following: Work with individual pupils with special educational needs Work with pupils for whom English is not their first language Assist in the development of individual development plans for pupils (such as Individual educational plans) Support the work of volunteers and other teaching assistants in the classroom Support the use of ICT in the curriculum Invigilate exams and tests Assist in escorting and supervising pupils on educational visits and out of school activities Select, prepare and clear away classroom materials and learning areas ensuring they are available for use, including developing and presenting displays Support pupils in developing and implementing their own personal social and development Assist pupils with eating, dressing and hygiene, as required, whilst encouraging independence Monitor and manage stock and supplies for the classroom Training:Training is provided through a blended programme of practical activity, group training and virtual learning. The programme provides opportunities to share experiences with other apprentices and learn from experienced professionals. Training Topics include: Understanding how children learn and develop Using Technology to support learning Working with teachers to understand and support assessment Keeping Children safe in education Planning and leading high quality Physical Activity Upon successful completion of the Apprenticeship and End Point Assessment, a Level 3 Teaching Assistant Apprenticeship Qualification will be achieved. Additional qualifications include: Safeguarding Level 1 Prevent duty Working towards Level 2 Functional Skills (where appropriate) Opportunities to gain additional coaching qualifications Training Outcome: Higher education pathway Teaching Assistant within a school setting Pathway into teaching Working in a sector that involves initiative, leadership, communication, developing positive relationships Transferable skills that are invaluable in the wider world of work Employer Description:Welcome to Franciscan Primary School, where every child is valued, every day is an adventure, and together, we achieve excellence. We believe in creating a safe, inclusive environment where our learners feel valued, confident, and empowered to achieve their best. As highlighted in our recent Ofsted report, our school is a "happy" place where “pupils enjoy coming to school” and are taught “to be assertive and articulate right from the start in the early years.” We provide a curriculum that is as diverse as our community, preparing our children for life in modern Britain, and enriched with unique opportunities that bring learning to life. Franciscan Primary is nestled in a beautiful Grade II listed building, established in 1907, right in the heart of the London Borough of Wandsworth. We cater to children aged 2-11 years and are proud of our deep roots in the community. Our beautiful grounds offer ample space for purposeful play, high-quality sports, and outdoor learning. At Franciscan, we pride ourselves on developing the whole child, preparing them for the next stage of their learning and life in the 21st century. Our enriched curriculum goes beyond the classroom, with enriching school trips, residentials, visiting speakers, and a range of extracurricular clubs. We want every child to have access to a rich and varied range of opportunities that promote their academic achievement, well-being, and character development. We are also committed to offering multiple sports fixtures and festivals throughout the year, promoting teamwork, confidence, and a healthy competitive spirit. Our goal is to create an environment where every child feels they belong, is motivated to learn, and is ready to take on the challenges of the future. I warmly invite you to come and see for yourself what makes Franciscan Primary School such a special place. We encourage prospective families, members of the community, and friends of the school to visit us and experience our nurturing environment, our engaging curriculum, and the joy of our pupils. I hope you enjoy exploring our website, which offers a glimpse into the exciting learning experiences we provide at Franciscan. Together, we will continue to build on our rich heritage and strive for excellence, ensuring that every child feels they belong and is given the opportunity to achieve their very best. Welcome to Franciscan Primary School – where we achieve excellence together. Warm regards, Fahri Francis Headteacher Franciscan Primary SchoolWorking Hours :Monday - Friday. Hours to be confirmed. Wages discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Physical fitness ....Read more...
Assistant Customer Support Accountant
Job Description: Do you hold an Accountancy degree with demonstrable experience in a customer service setting? If so, we’d love to hear from you. Our client, an accounting software company, is currently seeking an Assistant Customer Support Accountant to join the team based in Edinburgh on a permanent basis. This is a fantastic opportunity to establish a career in the fintech industry and build on existing accounting knowledge, becoming an integral part of the team. Skills/Experience: Accounting degree or completed accountancy related studies. Thorough and robust knowledge of accounting processes, ideally supported by practical experience. Highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business. Clear understanding of the issues facing small businesses, and a keen interest in how the right financial software can help them. Awareness of the bookkeeping and accounting software packages available to small business owners and perhaps have some experience using one or more through studies or work experience. Enjoy providing first-rate customer service and have experience of this from a previous role. Core Responsibilities: Being the first point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queries. Providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training. Proactively contacting users to see if they need help. Helping people who are interested in the product but need more information to decide if it’s right for them. Assisting the product teams by testing new features or upgrades to existing functionality. Benefits: A highly competitive salary Wider Benefits package Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy. Job reference: 16041 To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes. By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy. Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland. INDPERM ....Read more...
Care Assistant - Part Time
Care Assistant - Days £12.41 - £13.01 per hour dependant on experience/qualification Part-time 25 hours per week (including weekends) Romsey SO51Are you caring, honest and hardworking? Do you seek meaningful work? If so, we may have just the role for you!What’s on Offer? Competitive rates of pay and benefits Paid breaks; 5.6 weeks holiday a year (including bank holidays) The Peoples Pension Scheme Induction and training programme for all employees Study support and funding of relevant qualifications Opportunity of salary enhancement on attainment of qualifications Refer a friend scheme Annual pay review Uniforms provided Friendly and approachable team Opt in Free private health insurance Superb setting and working environment About the role: Our Care Team provide support to our residents, by assisting with: Providing personal care and needs of the residents in a way that promotes independence To make beds, tidy rooms and perform any light cleaning duties as required The provision of the highest standards of care of the residents and to maintain the Care Standards.Input daily records in the computerised care plans for a given number of the residents.To seek medical advice as appropriate for the residentsTo administer medication as prescribed.To ensure implementation of all Policies and Procedures throughout the home.To assist with the proper accounting of all petty cash and resident’s monies.To attend all meetings and training as required. Qualifications and Experience: Experience in a care environment is essentialExperience working with people living with Dementia preferred but not essentialUp to date mandatory trainingFirst Aid Course or willing to learnKnowledge of elderly health related issues What you will need: Excellent communication skills Ability to work well as part of a dedicated team Caring and positive attitude Friendly and enthusiastic character who can build rapport with our residents We are a multi-award-winning family run business where our philosophy, ‘loving care matters’, sits at the heart of everything we do. We are passionately dedicated to providing an outstanding quality of care and accommodation at our care homes, which enriches the lives of our residents. Central to this is empowering our employees through superior training and development to deliver inspirational care. Maybe you’ve worked for the NHS, in hospitals, or in another industry where you’ve picked up valuable experience. Or maybe none of the above, but you share our values and would enjoy working as part of a friendly, family-owned and multi-award winning care home. If this sounds like a role you would enjoy, we look forward to receiving your application.APPLY NOW. If you’d like to hear more, call on 0330 335 8999. ....Read more...
Apprentice Playworker level 2
Provide support for pupils ensuring their safety and access to learning activities Support individuals or groups of pupils during independent/group work (e.g. explaining tasks, reinforcing key objectives, and concepts of vocabulary; assisting in keeping pupils on task, interested, motivated and engaged) Establish constructive relationships with pupils and interact with them according to individual needs Remain vigilant to the welfare and safeguarding needs of learners, reporting as required within the policies and procedures of the organisation Be able to use ICT systems and data management systems or be willing to undertake training to be competent to use the systems Provide feedback to pupils and other professionals in relation to progress and achievement under the guidance of the tutor in accordance with Falcons Learning policy and procedure Assist with the planning of learning activities Monitor pupils' responses to learning activities and accurately record achievement/progress as directed Provide detailed and regular feedback on pupils' achievement, progress, problems etc. Promote good behaviour, dealing promptly with conflict and incidents in line with established policy and encourage pupils to take responsibility for their own behaviour To prepare and clear up after teaching sessions Undertake structured and agreed learning activities/teaching programmes, adjusting activities according to pupil responses Undertake programmes linked to local and national learning strategies, recording achievement and progress and feeding back to the tutor Prepare, maintain and use equipment/resources required to meet the lesson plans/relevant learning activity and assist pupils in their use Attend and participate in relevant meetings as required Participate in induction, training and other learning activities and performance development as required Take an active role in your professional development by subscribing effectively to the Falcons Learning PDR system Accompany teaching staff and pupils on visits, trips and out-of-school activities as required following guidance of appropriate risk assessments Complete and maintain individual learning plans and progress reviews in conjunction with teachers and senior members of staff At all times ensure that safe working practices are adopted in compliance with relevant health and safety procedures Demonstrate commitment to equality of opportunity and treatment and comply with company policy and procedures and relevant legislation relating to equality and diversity Facilitate effective timely reviews with learners and provide appropriate pastoral support to learners to enable them to complete their work Any other reasonable request or duties commensurate to the post Training:Playworker Level 2. Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome: Job role as an unqualified Teaching Assistant Level 3 Apprenticeship Employer Description:About Falcons Learning Ltd – Goole Falcons Learning Ltd is a specialist independent provision based in Goole, East Yorkshire, dedicated to supporting children and young people with Social, Emotional and Mental Health (SEMH) needs. We provide a safe, nurturing, and highly structured learning environment tailored to meet the individual needs of each learner. Our provision combines therapeutic support with high-quality, personalised education to re-engage pupils in learning, build resilience, and promote personal growth. Our experienced and compassionate team works closely with families, schools, and local authorities to offer full-time placements, short-term interventions, and bespoke education packages. At Falcons Learning, we are committed to helping every young person thrive—academically, socially, and emotionally—by creating a supportive space where they feel understood, valued, and empowered to succeed.Working Hours :Monday to Friday 08:30 - 16:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness ....Read more...
Skills and Capability Apprentice
Purpose of PostTo support the development of the skills and capability offer within Portfolio Management, in line with the City of London Corporation’s strategic priorities.To assist the Skills and Capability Officer in the roll-out and embedding of the Project Management Academy within the City of London Corporation, and associated career development opportunities relating to project and portfolio management.To provide administrative support to the Skills and Capability Officer and the Assistant Director for Portfolio Management, as necessary and appropriate.Main Duties & Responsibilities1. Administrative Support: Assist in scheduling and organising training sessions, workshops, and meetings, including booking of training spaces. Maintain records of training activities, attendance, and feedback Prepare and distribute training materials and resources, as necessary. 2. Communication and Coordination: Act as a point of contact for training participants, answering queries and providing information. Work with trainers, facilitators, and external suppliers to ensure smooth delivery of training programs. Help in relaying updates and information related to further learning and development opportunities related to project management. 3. Data Management and Reporting: Collect and analyse data on training effectiveness and participant feedback. Assist in preparing reports and presentations on progress against training outcomes. Maintain and update databases related to training activities and participant information. 4. Support in Development and Implementation: Help in the maintenance of training materials, tools, and templates. Assist in the implementation of new training initiatives and programs. Support the customisation of training content to meet the specific needs of different teams and projects, as appropriate.5. Learning and Development: Stay up to date on best practices and trends in the project management and learning and development spaces. Seek opportunities for personal and professional development within the apprenticeship. Additional Responsibilities• Technical Support: Provide technical assistance as necessary, ensuring smooth operation of online/hybrid training.Troubleshoot any technical issues that arise during hybrid/online training events. Project Assistance: Support the Skills and Capability Officer in various delivery-related tasks appropriate to the grade. Assist in the regular review of documentation of project training processes and guidance documentation. CoLC Policies and Procedures: Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.• Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post. To undertake any duties that may reasonably be requested appropriate to the grade Training:You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies.Training Outcome:On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation.Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :Monday to Friday 9:15am - 5pm core hours. Flexibility will be required for business needs. The role is 3 days in the office, 2 days working from home.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Logical,Team working,Non judgemental ....Read more...
Apprentice Learning Support Assistant (JWC)
You will be working and based at James Watt College in Great Barr You must be 18 years or older, as the nature of the role involves working with young people, and it is essential for the candidate to meet this age requirement for safety and regulatory reasons. To provide in-class support on an individual or group basis to develop/increase coping strategies and independent learning skills for students with SEND (Special Educational Needs and Disabilities) - Based at James Watt College in Great Barr To be proactive in approaching personal, English and maths tutors to identify and organise support for students To maintain clear communication with teaching staff, students and other college support staff To update students individual learning plans including progression and destination To keep accurate learner records such as assessment information, inclusive support needs, etc. To evaluate the impact of support on helping learners progress To adhere to the quality requirements for inclusive support and those of the college including observation, self-assessment and quality improvement planning To support in the administration of monitoring and production of claims associated with the area of provision Commit to, promote and operate in accordance with BMet’s values and goals including but not limited to: safeguarding; health and safety; diversity and inclusion Commit to and participate in college-wide activities as required including but not limited to: enrolment; open events; development To provide and maintain a high-quality administration system for supporting and tracking supported students from pre-entry to leaving college To work across the college and apprenticeship delivery teams to support teaching, learning and assessments and ensure differentiation in all areas of our provision To ensure students’ records are regularly reviewed, updated and accurate To consistently use shared data and recording systems to inform generation of reports as and when required To monitor students’ progression, attendance and behaviour and report to relevant individuals To liaise with specialist mentors and curriculum staff regarding the support needs of students Support curriculum staff in interviews for students who attend on assessment, visits or information evenings To fully participate in team meetings, professional development and events To provide support to students in or out of class or on external appointments on a needs-led basis – in consultation with the Inclusion Director To maintain accurate records to meet audit and inspection requirements, using appropriate IT systems To raise retention and achievement for students on a continual basis To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the job Training: The successful candidate will achieve a full Teaching Assistant Level 3 Apprenticeship Standard The off-the-job training will be delivered from Mathew Boulton College in Birmingham on a day release basis. You will attend this college once a week to complete your coursework and portfolio Training Outcome:Birmingham Metropolitan College will be looking to offer full-time opportunities and further training upon completion of the apprenticeship.Employer Description:BMet (Birmingham Metropolitan College) is one of the largest and most respected further education providers in the UK, serving over 15,000 learners across its campuses in Birmingham, including James Watt College, Matthew Boulton College, and Sutton Coldfield College. With a strong commitment to delivering high-quality education and training, BMet offers a wide range of opportunities designed to support the diverse needs of its students. BMet caters to school leavers looking to advance their qualifications and career prospects, offering a variety of academic and vocational courses that equip students with the skills and knowledge needed for future success. The college also provides flexible learning options for adults returning to education, whether they're looking to secure a promotion, change careers, or launch their own business. BMet’s diverse programs include everything from apprenticeships to professional qualifications, ensuring learners are prepared for the ever-changing demands of the workforce. The college has strong links with local industries and employers, providing students with real-world experience and the opportunity to build valuable professional networks. With state-of-the-art facilities, dedicated staff, and a focus on student support, BMet remains a leading choice for those seeking to achieve their educational and career goals in the heart of Birmingham. Whether you are just starting your educational journey or looking to make a career change, BMet provides the tools and resources to help you succeed.Working Hours :Monday to Thursday - 8:50am – 5:00pm Friday 8:50am - 4:10pm. TERM TIME ONLYSkills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working,Patience ....Read more...
Apprentice Teaching Assistant at Eaton Valley Primary School
As a member of the school's learning support team, your main jobs and duties will consist of: Support to pupils: Support all pupils in their learning. 1:1 support to pupils with complex and profound multiple learning difficulties. To facilitate the pupil’s development and skills in the use of resources including IT. To maintain pupils’ interests and motivation. Assisting pupils with dress/changing for activities/ personal hygiene. To support individual/group work across the curriculum to raise levels of achievement. Care and welfare of pupils to include toileting and feeding as required. Escorting pupils around school premises. Support to School Communicate with those with parental responsibility during the working day, as part of the normal consultative and educational process. Work with all school stakeholders to ensure effective communication. To maintain school policies and procedures. Preparation of rooms, equipment and displays. Maintain school routine. To promote high standards of behaviour throughout school in accordance with the Behaviour Policy. Support the ethos of school. Maintenance of safe environment. Support to Teachers: Contact with parents as part of normal consultative and educational process, e.g. progress evenings. To deliver pre-planned programmes of work. Planning and organisation of activities for children and support to teachers in the completion of assessment and other pupil records. Undertaking duties on a rota basis during mid-morning and mid-afternoon breaks. To assist the teacher with supervision of pupils on school trips/visits. Keeping materials and equipment in tidy/safe manner. Liaison with teachers and other staff to obtain, exchange and record information on pupils in accordance with school policy. Support the supervision of individuals/groups of pupils. Support with Curriculum To assist in the teaching of the curriculum. Support to teachers in the assessment and monitoring of pupils, in accordance with school policy. To support individual/ group work across the curriculum to raise levels of achievement and to respond appropriately to pupils. Participation in working groups on curriculum matters. Involvement in planning meetings. Attendance at staff meetings and appropriate training sessions as required. Development and preparation of curriculum materials. It is your responsibility to carry out your duties in line with the School's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy, the Equality Standard and obligations under the Race Relations (Amendment) Act 2000. The post holder must always carry out his/her responsibilities with due regard to the school's policy, organisation and arrangements for Health and Safety at Work.Training:As well as working towards a Level 3 Teaching Assistant apprenticeship standard, you will learn job-specific skills from experienced colleagues. Sandwell apprentices also participate in our bespoke 'Skills Academy' for apprentices. In addition to a workplace mentor you will receive support throughout your apprenticeship by a dedicated mentor from the Council's Apprenticeships team.Training Outcome:The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for. Our 'Next Steps' workshop will help you to identify the skills that you have gained throughout your apprenticeship in order to update your CV and apply for any opportunities.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :33.5 hours per week - Monday to Friday. Exact times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Team working,Creative,Non judgemental,Patience,Motivational,Professional,Mature,Flexible,Willing to learn,Outgoing ....Read more...
Level 2 Housing & Property Management Assistant Apprenticeship at Roupell Park RMO Ltd
To provide and deliver efficient, effective, customer-oriented housing maintenance services To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service Act as the first point of contact for tenants reporting repairs and maintenance issues Log repair requests in the housing management system accurately Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times Monitor outstanding repairs, keeping residents informed of progress and resolution times Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs Provide reception duties for the main office, greeting tenants and visitors in a professional manner Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services Respond to tenant complaints in a timely and professional manner. Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised Work with external services to support vulnerable tenants, following safeguarding policies and procedures Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background Support RPRMO in delivering services that are accessible and meet the diverse needs of the community Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed Help organise community events and activities aimed at enhancing tenant engagement and satisfaction Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service Understanding of GDPR legislation and a commitment to confidentiality To carry out any other duties reasonably requested by the Estate Director Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident ....Read more...
Customer Service Officer Apprenticeship at Roupell Park RMO Ltd
To provide and deliver efficient, effective, customer-oriented housing maintenance services To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service Act as the first point of contact for tenants reporting repairs and maintenance issues Log repair requests in the housing management system accurately Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times Monitor outstanding repairs, keeping residents informed of progress and resolution times Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs Provide reception duties for the main office, greeting tenants and visitors in a professional manner Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services Respond to tenant complaints in a timely and professional manner. Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised Work with external services to support vulnerable tenants, following safeguarding policies and procedures Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background Support RPRMO in delivering services that are accessible and meet the diverse needs of the community Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed Help organise community events and activities aimed at enhancing tenant engagement and satisfaction Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service Understanding of GDPR legislation and a commitment to confidentiality To carry out any other duties reasonably requested by the Estate Director Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident ....Read more...
Assistant Permitting Manager
About YouDo you see yourself being part of an organisation that works to protect life, drinking water and the environment from the legacy of past mining?Are you able to make risk based but sound decisions using digital tools, in some cases with limited available information?Can you manage yourself and handle busy workloads assessing several development proposals running concurrently?If so, read on......You will have background knowledge and skills that will enable you to assess and make decisions for proposals that involve access to Mining Remediation Authority’s property.Your background knowledge can be a relevant degree in geotechnical, minerals, or civil engineering fields or relevant experience in at least one of the following areas: Site & minerals surveying; Ground investigation; Mining engineering; Geology & Geochemistry; Environmental control & legislation and some understanding of mining and knowledge of the risks associated with miningYou must be able to use digital tools that include GIS and mapping software and should be able to produce written easy to understand reports.Knowledge of the Mining Remediation Authority’s permitting process is desirable, but not essential as you will be given necessary training. About The RoleYou will be joining a permitting team that grants around 1800 permits annually to those wishing to enter or disturb our interest. The Permit process is the method the Mining Remediation Authority uses to manage access to our underground property during development on the coalfield.You will be responsible for technical assessments and permitting decisions according to our processes and obligations to manage liabilities from our property. Most of your work will be desk based, but there will be occasions for field based work as part of compliance checks and engagements with stakeholders and partners.The role requires you to be able to manage a busy workload assessing a suite of applications at any one time. You’ll pro-actively manage your own workload, seeking support and escalating issues as appropriate to deliver high quality and risk-based permitting decisions to deadlines. To achieve this, you’ll have excellent interpersonal skills to develop and maintain excellent working relationships with customers. You must be prepared to have difficult conversations with customers and be able to clearly explain your decisions.The permit applications that are processed by the team include proposals for ground investigations, remediation work involving shaft location, grouting for the stabilisation of shallow mine-workings, mine shafts and other bulk grouting operations. You will be supported by peer Assistant Permitting Managers, Permitting Managers, a Permit team Leader and a Principal Permitting Manager.In exchange for your hard work, you will have the opportunity to further develop your skills, expertise and career in this fast-paced environment, for example by becoming a lead in the subject area of your expertise, or being the main lead on one of the exciting major infrastructure development programmes that we permit.We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! To find out more about the role, take a look at the job description. Role location: Hybrid working (on average 2 days working out of our Mansfield office) Schedule: Application closing date: 26th May 2025 Sifting date: 28th May 2025 Interviews: w/c 9th June 2025(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.Unfortunately we are unable to provide sponsorship for our roles.About Mining Remediation AuthorityOur benefits: A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.Experience our values-based recognition scheme that celebrates your contributions.Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.Embrace flexible working arrangements tailored to your needs.Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).Get support to further your professional qualifications and payment for one annual professional subscription.Access a free, confidential Employee Assistance Programme to support your well-being.Unlock exclusive employee discountsEnsure your well-being with an annual health check and receive £15 monthly towards well-being activities.Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.Working with us:We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.With a genuine commitment to flexible working, we believe that work life balance is incredibly important.Who we are:Here at the Mining Remediation Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.Equality, Diversity and Inclusion: As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.We want to recruit you based on your skills and experience, and not the colour of your skin, where you come from, or who you share your life with. What’s important is that you can carry out your role effectively. That’s why, when you submit your application to us, we remove all your personal data before the hiring manager reviews your details. If you are successful and you join us, you can be confident that this is because we trust that you will be successful and can make a difference. By continuing to improve our diversity, we continue to improve our knowledge and innovation and live our values of being trusted, inclusive and progressive. If you have the skills and experience that we are looking for, but you require an alternative application form or other reasonable adjustments to apply, let us know. You can get in touch by email at recruitment@coal.gov.uk or give us a call on 01623 637000 ....Read more...