IT Network Support
Maintain reliable internet and network connectivity across the Trust.
Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely.
Install and configure hardware/software on workstations and devices.
Set up and manage user accounts in Microsoft 365, MIS, and other systems.
Maintain and contribute to an IT knowledge base for future problem-solving.
Hardware & Equipment
Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment.
Carry out routine maintenance, replace consumables, and complete minor repairs.
Keep accurate inventories and security mark equipment.
Cybersecurity & Data Protection
Monitor and maintain network security, ensuring safe and appropriate use.
Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines.
Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations.
Audio/Visual Support
Set up and operate AV equipment for assemblies, school events, and performances.
Film, edit, and produce video content for internal and external use.
Liaise with suppliers for AV equipment hire or purchase.
Project & Event Support
Provide technical support for IT-related projects across the Trust.Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances).
Assist with examination material preparation and submission.
Skills, qualities and Desirable knowledge:
Passion for technology and problem-solving.
Strong communication and interpersonal skills.
Organised, adaptable, and able to prioritise tasks.
Able to work independently and as part of a team.
A calm, helpful, and customer-focused approach.
Microsoft 365, Microsoft Office, and basic networking.
Active Directory and Adobe Creative Cloud.
Hardware assembly, maintenance, or upgrades.
AV equipment setup and video editing.
Training:Your training plan:
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments
More training information:
Wise Origin is a national training provider which was established in 2006.We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Throughout the program, you will receive dedicated support from your tutor to ensure your success.Upon completing your apprenticeship, you will be awarded the Level 3 IT Solutions Apprenticeship Standard.Training Outcome:This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as:
Network or Systems Administration.
Cyber Security.
Cloud Computing.
IT Project Management.
Digital Infrastructure.
You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday to Thursday 8am - 4pm and Friday 8am - 3.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
General duties including:
Key responsibilities are likely to include supporting, managing, and developing team members
Managing projects, planning
Monitoring workloads and resources, delivering operational plans, resolving problems
Building relationships internally and externally.
Communicating goals and deadlines to team members
Planning workloads and delegating tasks
Creating a productive work environment for the team using gamification, trust and other appropriate strategies
Assessing team performance and providing feedback to employees
Assisting with hiring and training employees
Assisting with the daily operation of the organisation
Performing customer service functions, including interacting with customers and answering questions
Providing teams with information about recent developments, programmes and policy changes of management
Training:
Training will be at Doncaster College where you will access a wide range of facilities on offer
Day release
You will undertake Team Leader Level 3 Apprenticeship Standard
https://skillsengland.education.gov.uk/apprenticeship-standards/st0384-v1-4
You will undertake Functional Skills for English and/or Maths if needed.
You will undertake both on and off-the-job job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience. Training Outcome:
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate
Employer Description:Tell us about the organisation
We aim to be regarded as the leading provider of fit-out services and equipment to all retail and commercial sectors. Providing our customers with a reputational led focus on excellence in design, build, manufacture, installation and customer service. Serving the retail sector for over 75 years, Johnston Shopfitters have established a reputation for being the market leader in full turnkey retail installations. Through a unique mix of traditional skills and cutting-edge technology we have developed over time a distinctive range of products and services, to offer our clients the very latest in unique shopfitting packages. With a heavy focus on creative design from our dedicated CAD/CAM design team, we can bring retail space to life and maximise the functionality and aesthetics of a store to ensure customers have the best shopping experience possible. We have our own in-house manufacturing facility, using the very latest technology, which can produce stunning timber, metal and/or glass bespoke units to best merchandise your product offering. Our experienced installation teams and dedicated project management service bring our clients vision to life ensuring projects are safely completed within budget and always on time.Working Hours :Monday to Friday, shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Administrator £33,000 - £35,000 Sandwich, Kent – Office Based Permanent – Mon-Fri 09:00 -17:00 with 30 mins paid lunch Fast-Paced Role | Competitive Salary + BenefitsAre you an experienced Administrator who thrives in a fast-paced, detail-driven environment? We’re recruiting for a leading organisation, offering an excellent opportunity for a skilled administrator to support multiple departments and grow within a structured, professional team.What You’ll Do• Deliver accurate administration support across HR, Procurement, Sales, and Operations.• Manage employee records, training, holiday tracking, and onboarding.• Process purchase orders, supplier accounts, invoices, and reconciliations.• Support sales with data management, reports, and client communication.• Assist with compliance, ISO audits, and professional accreditations.• Maintain office systems, registers, and project documentation.What We’re Looking For• Proven experience in an administrative role within a busy office environment.• Strong IT and systems skills (MS Office essential; Procore/HubSpot/RedSky desirable).• Excellent organisational skills and high attention to detail.• Confident communicator with the ability to prioritise and multi-task.• Process-driven, proactive, and comfortable working under pressure.Why Join?• Competitive salary and benefits.• Professional development and career progression opportunities.• Supportive, team-focused working environment.Please note: as part of the selection process, candidates will complete psychometric testing to ensure the right fit.Apply now with your CV to be considered.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. ....Read more...
Administrator £33,000 - £35,000 Sandwich, Kent – Office Based Permanent – Mon-Fri 09:00 -17:00 with 30 mins paid lunch Fast-Paced Role | Competitive Salary + BenefitsAre you an experienced Administrator who thrives in a fast-paced, detail-driven environment? We’re recruiting for a leading organisation, offering an excellent opportunity for a skilled administrator to support multiple departments and grow within a structured, professional team.What You’ll Do• Deliver accurate administration support across HR, Procurement, Sales, and Operations.• Manage employee records, training, holiday tracking, and onboarding.• Process purchase orders, supplier accounts, invoices, and reconciliations.• Support sales with data management, reports, and client communication.• Assist with compliance, ISO audits, and professional accreditations.• Maintain office systems, registers, and project documentation.What We’re Looking For• Proven experience in an administrative role within a busy office environment.• Strong IT and systems skills (MS Office essential; Procore/HubSpot/RedSky desirable).• Excellent organisational skills and high attention to detail.• Confident communicator with the ability to prioritise and multi-task.• Process-driven, proactive, and comfortable working under pressure.Why Join?• Competitive salary and benefits.• Professional development and career progression opportunities.• Supportive, team-focused working environment.Please note: as part of the selection process, candidates will complete psychometric testing to ensure the right fit.Apply now with your CV to be considered.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. ....Read more...
General IT support for the UK office and field teams including laptop build/support, networking and cyber security
1st/2nd line Telecommunication support for UK customer framework to meet agreed SLAs
To provide cover for the office 2nd line Comms engineer and helpdesk in Ireland
To provide data centre/server/cloud support for Ireland and wider business
Provide local and field IT technician support via remote desk top and on-site
Achieve and maintain local SME status across company based applications and 3rd party systems in order to maintain availability
Support the engineering and comms support function by engaging with key stakeholders to provide valuable input.
Participate in PM Admin project support utilising existing systems and engaging with specific engineering delivery functions to cover absence or annual leave
Facilitate effective communications within the UK and Ireland office developing positive relationships with stakeholders to build confidence
Maintain a focused commitment to the apprenticeship college course through regular weekly day-release attendance and development of the course portfolio with support from the UK Ops Manager
Engage with online based training and ensure accreditation/certification is updated on your HR profile
Assist with the resolution of any non-conformances or incidents in line with company policies and update records accordingly
Commercially aware, understand the financial impact associated with decision making
Look for opportunities to streamline processes and reduce waste. By working efficiently we can reduce costs
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:EMR Integrated Solutions is a leading provider of communications, SCADA and instrumentation solutions. Working with industrial sectors as diverse as water, power, utilities, corporate business, broadcasting and public safety organisations, we have a track record stretching back to the early 1980s and a management team with a wealth of industry experience.Working Hours :Monday - Friday, 9.00am - 5.00pm, Office based.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Familiarity and interest in IT,Good time-keeping skills,Ambitious,Flexible,Able to adapt to new challenge....Read more...
Use a range of IT software and systems (e.g. MS Office) to produce professional documents, proposals, financial records, and reports.
Update and manage databases, ensuring accurate data entry, analysis, and reporting.
Identify and implement appropriate IT solutions to solve business problems or enhance efficiency.
Produce, review, and manage accurate documentation including correspondence, proposals, reports, and financial forms.
Maintain filing systems and handle confidential information in accordance with organisational policies.
Coach and support colleagues on documentation processes and systems.
Apply sound judgement to make informed decisions and manage challenges.
Seek guidance when appropriate while showing independence and proactive problem-solving.
Communicate effectively in person, over the phone, in writing, and via digital channels.
Choose appropriate communication methods for different audiences, including senior staff and external stakeholders.
Represent the organisation positively and handle queries professionally.
Deliver work to a high standard and identify opportunities for improvements.
Share best practices, coach others, and support quality assurance across teams.
Resolve complex issues and act as a point of contact for process-related queries.
Take ownership of tasks, manage time and priorities effectively to meet deadlines.
Organise meetings, logistics, and events, taking minutes and tracking action items.
Manage office resources, travel, and accommodation bookings.
Use project management principles and tools to support or lead projects.
Monitor progress, report outcomes, and manage resources as needed.
Training Outcome:Possibly permanent employment.Employer Description:MBSE is one of the world’s premier lighting rental resources. We are extremely proud to support Cinematographers, Gaffers and Crews right around the world on all manner of productions. Whether working at a studio or on location, our unrivalled collection of production solutions provides access to both the conventional and the very latest in advanced lighting technology, all readily accessible via our growing network of European bases.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Final Testing - Responsible for carrying out and supporting production in line and final testing
In-spec Products - Work with the Shift Managers to ensure correct chemical adjustments are made to promote in-spec products
KPI’s - To achieve all designated KPI’sWork to support improved First Time Pass Rate improvements and reduce number of adjustments
Planning Reviews - To carry out weekly planning reviews with the Shift Manager
Specification Testing - Support all production testing to ensure it reaches specification
Continuous Improvement - Support operatives with development and coach yellow belt continuous improvement projects
The ability to identify and drive continuous improvement opportunities, an analytical thinker with people skills
Be driven and motivated to achieve targets in line with QC deadlines with a desire and passion for finding creative and logical solutions and long term solutions and partnerships between Stephenson and our customers
To show great project management skills and understand the different engagement styles needed between presenting to the Leadership Team or working with our production teams
To demonstrate great communication skills, and with an analytical mind, you’ll be able to digest data and reach conclusions
Training:
Laboratory Technician Level 3 Apprenticeship Standard
Training will be 1 day per week studying at Leeds City College
4 days per week working full-time at Stephenson Group
Training Outcome:
A full-time position is highly likely upon completion of this apprenticeship
Employer Description:We are Stephenson, one of the world’s leading innovators and manufacturers of solid format and sustainable ingredients.
We’ve been working through generations to get the ingredients just right. Our heritage is important, but it doesn’t define us. We’re a forward thinking, innovative company, discreetly helping customers disrupt markets all over the world.
We’re a manufacturing business passionate about people and the relationships they build.Working Hours :Working hours to be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Administrator £33,000 - £35,000 Sandwich, Kent – Office Based Permanent – Mon-Fri 09:00 -17:00 with 30 mins paid lunch Fast-Paced Role | Competitive Salary + BenefitsAre you an experienced Administrator who thrives in a fast-paced, detail-driven environment? We’re recruiting for a leading organisation, offering an excellent opportunity for a skilled administrator to support multiple departments and grow within a structured, professional team.What You’ll Do• Deliver accurate administration support across HR, Procurement, Sales, and Operations.• Manage employee records, training, holiday tracking, and onboarding.• Process purchase orders, supplier accounts, invoices, and reconciliations.• Support sales with data management, reports, and client communication.• Assist with compliance, ISO audits, and professional accreditations.• Maintain office systems, registers, and project documentation.What We’re Looking For• Proven experience in an administrative role within a busy office environment.• Strong IT and systems skills (MS Office essential; Procore/HubSpot/RedSky desirable).• Excellent organisational skills and high attention to detail.• Confident communicator with the ability to prioritise and multi-task.• Process-driven, proactive, and comfortable working under pressure.Why Join?• Competitive salary and benefits.• Professional development and career progression opportunities.• Supportive, team-focused working environment.Please note: as part of the selection process, candidates will complete psychometric testing to ensure the right fit.Apply now with your CV to be considered.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. ....Read more...
Position: Clinical Mobilisation Lead – Complex Care
Company: OneCall24 Healthcare
Type: Permanent
Location: Oxford, Banbury, Leamington Spa, Warwick
Are you a passionate and experienced nurse looking to make a meaningful impact in complex care? Join OneCall24 Healthcare as a Clinical Mobilisation Lead, where you’ll play a pivotal role in shaping and delivering high-quality care across our services.
This dynamic position offers the opportunity to lead the rapid mobilisation of new care packages, support clinical operations, and collaborate with multidisciplinary teams, all while making a real difference in the lives of clients with complex health needs.
What You’ll Be Doing
Client-Centred Mobilisation & Oversight
Lead the planning and implementation of new complex care packages in collaboration with the Head of Clinical Development and Clinical Services Manager.
Provide temporary clinical oversight during vacancies or absences, both planned and unplanned, to ensure continuity of care.
Manage a small caseload of clients with high-acuity needs, developing tailored care plans and ensuring safe, effective service delivery.
Clinical Assessment & Care Planning
Conduct comprehensive assessments of Clients with complex medical needs to identify their healthcare requirements, including physical, psychological, and social factors.
Collaborate with healthcare providers to develop individualised care plans for Clients, with a focus on addressing their unique needs and goals.
Coordination & Monitoring
Act as the central point of contact for clients and families, coordinating care and navigating healthcare systems.
Monitor client progress, evaluate care effectiveness, and adjust plans to optimise outcomes.
Education & Support
Educate clients and families on medical conditions, treatment options, and self-management strategies.
Provide emotional support and guidance throughout the care journey.
Quality & Compliance
Maintain accurate documentation and ensure compliance with healthcare regulations.
Participate in quality improvement initiatives and foster interdisciplinary collaboration.
What We’re Looking For
Essential Qualifications & Experience
Active NMC registration (Adult Nursing)
Bachelor’s degree in Nursing, DHE, or equivalent
Own vehicle and drivers’ licence
Experience in community-based complex care
Skilled in delivering clinical training and competency sign-off
Strong communication, documentation, and people management skills
Proficient with utilising project management tools (e.g., Monday.com, Teams Planner)
Desirable Experience
Train the Trainer or Level 3 teaching qualification
Experience with ABI, spinal cord injuries, tracheostomy, and ventilation care
What’s In It For You?
Dedicated mentorship and support for NMC revalidation
Quarterly networking events with fellow nurses, including Queen’s Nurse and RCN representatives
Fully funded professional development and training opportunities
Competitive bonus scheme
Join us in delivering care that truly makes a difference. Apply today and become part of a team that values compassion, collaboration, and clinical excellence.....Read more...
Responsibilities will include but are not limited to:
Your key agenda will be to aid delivery of fees from the processing of planning applications and planning related work for immediate and strategic land on behalf of Dobson-Grey and their clients.
Your particular focus will be on increasing the supply and delivery of planning instructions across sectors but principally Residential and Healthcare Land, providing strategic and immediate planning advice, support to developers and investors.
Compiling and delivering planning strategies to clients.
Negotiations and working closely with Local Authorities and key stakeholders.
Provide Planning update reports highlighting latest planning legislation and statutory change information for development team and clients.
Experience in preparing/supporting development viability assessments.
In depth planning knowledge for promotion of strategic land opportunities.
Active diary management system for key deadlines for Local Government consultations to ensure clients are actively promoting land and made aware.
Providing advice and submitting pre application forms to Local Government UK wide.
Experience in Permitted Development Rights application and Agricultural Tie Removal.
Preparation of planning applications and supporting documents for development and infrastructure schemes.
Input into the preparation of Development Consent Orders and associated documentation.
Coordination of Planning Statements, Design and Access Statements and/or input into Environmental Impact Assessments (EIAs).
Experience of handling and negotiating Section 106 and CIL and good demonstrable planning law experience.
Undertaking evidence based studies (such as residential and care need employment land reviews, green belt studies, infrastructure assessments).
Preparation of strategy and policy documents and preparation of area based plans (such as master plans, supplementary planning documents)
Support development management team with such other development management and research tasks which ensure the effective delivery of projects.
Training:There will be a variety of assessments that you will have to complete including essays, reports, project-based work, reflective think-pieces and a 12,000 word dissertation.
The programme offers a diverse range of learning and teaching methods, such as lectures, small group sessions, seminars, student-led workshops, and tutorials. The focus is on participatory learning approaches, encouraging you to critically reflect on key contemporary debates in the practice and principles of spatial planning across various urban regions
To provide a 'real world' feel for the programme there are a number of planning practitioners who directly input into the programme and we make good use of Birmingham and the wider West Midlands as part of our overall 'learning laboratory'.Training Outcome:By completing the Charted Town Planner Level 7 Degree Apprenticeship, you will gain a professional qualification that will enable you to pursue and build a career in spatial planning and related areas of regeneration, economic development, housing and transport.Employer Description:Dobson-Grey Ltd is an ISO 9001:2015 multi-disciplinary consultancy firm providing RICS-regulated chartered surveying and RTPI-compliant town planning services. Our health & safety and fire consultancy services are dedicated to realising the vision of a safe and healthy work environment while elevating the competence of safety and environmental professionals at all organisational levels.Working Hours :Monday to Thursday, 9.00am to 5.00pm.
Friday, 9.00am to 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
The successful candidate will be required to work 37.5 hours per week, working Monday - Sunday on a rota basis, covering early (8AM - 4PM) and late (2:30PM - 10:30PM) shifts. Temporary cover is required for approximately 2-3 months extension due to performance.In this position, you will be expected to;- Hold a caseload of 8 key clients and conduct regular key working sessions resulting in agreed Support Plans which focus on supporting clients around substance misuse, developing independent living skills, planning move-on options and managing safeguarding concerns- Complete comprehensive risk and needs assessments with clients who may be ambivalent about taking up support and who may have had difficult prior experiences with specialist services- Respond to referrals within agreed timescales for both in-house referrals of existing service users and by supporting new scheme referrals via specialist input- Identify care pathways and treatment options and support the acquisition of the skills needed to participate in treatment settings- Coach service users, advocate on their behalf and make appropriate referrals to relevant specialist services- Build and maintain effective relationships with all stakeholders, including other services, external agencies, treatment and accommodation providers, service user groups, peer-led groups, and mutual aid communities.- Work with residents to maximise benefit entitlements and secure project income through the collection of rents and charges and the minimisation of arrears and void loss- Assist residents to acquire budgeting skills and set up basic bank and/or savings accounts- Ensure all voids are prepared and re-let in a timely manner to maximise income receivable from rents and charges- Respond in a psychologically-informed way to the challenges posed by complex needs in a residential setting- Monitor, record, report and follow up all maintenance issues and participate in housing management procedures, such as room checks, locality checks and Health and Safety checksPlease note: this role involves lone working.To apply for this role, you must have;- Experience of working with complex needs clients (including substance use, offending, mental health, street activity and anti-social behaviour, physical health, background of complex trauma) and a good understanding of the working methods of residential services delivering support and accommodation to them- Experience working in supported accommodation services for adults and a solid understanding of trauma-informed approaches- Experience delivering highly personalised assessment and casework, support planning, goal setting, advocacy and the ability to apply this and share with others- Ability to be analytical in approach, respond calmly to crisis and deal promptly, effectively, safely and creatively to complex and challenging situations- Understanding of the issues that typically disrupt progress in journeys towards independence, such as mental health, substance misuse, self-harm, domestic violence, anger management, learning impairment and frailty due to illness- Understanding of the Strengths and Recovery Model and the ability to apply this within a Psychologically Informed Environment (PIE)- Ability to engage, support and motivate clients to progress through structured activities, group work and engagement with treatment providers and services- Strong IT skills including the use of Microsoft Office and database recording systems to ensure accurate recording of support plans, risk assessments and case notes- Ability to be confident, reliable and passionate about empowering clients to achieve positive outcomes in a structured and supportive environment- Essential; previous use of Inform....Read more...
Contact Centre Solutions Implementation Lead Location: Manchester, M1 3BN (office based)Salary: circa £60k dependent on skills and experience + BenefitsFull TimeAbout CiptexCiptex, a leader in bespoke cloud communication platforms, is seeking a skilled and customer-focused Contact Centre Solutions Implementation Lead to configure, deploy, and support advanced voice and contact centre platforms (primarily Twilio Flex) for our clients.In this key role, you’ll combine deep technical expertise with strong communication skills to bridge the gap between customer requirements and successful technical delivery. From initial design and configuration to post-launch support, you’ll be instrumental in ensuring each project meets our clients’ business needs and runs smoothly in a live environment.Key Responsibilities
Configure, deploy, and optimise Twilio Flex (or similar platform) and Ciptex RACE solutions to meet customer goals, with a focus on voice and contact centre environmentsTranslate high-level business requirements into clear technical specificationsDeliver customer training programmes, including train-the-trainer sessions and user guidesProvide early-life support and ensure a smooth handover to ongoing support teamsManage integrations, data migrations, telephony/voice routing, and number porting activities with minimal disruptionCollaborate with developers to ensure custom features and integrations align with contact centre workflows and reporting needsContinuously improve deployment processes, tools, and documentation
Ideal Candidate
Proven experience working with contact centre technologies and operations (voice routing, telephony platforms, reporting, and integrations)Hands-on experience with Twilio Flex (or similar platform) Studio, Task Router, and FunctionsStrong understanding of contact centre processes and challenges, including workforce, customer experience, and operational reportingUnderstanding in JavaScript, REST APIs, and configuration managementKnowledge of SQL/NoSQL databases and data migration techniquesExcellent communication, stakeholder management, and documentation skillsProven ability to manage technical projects from design through to successful delivery
Desirable Skills
Knowledge of SIP, WebRTC, and telephony protocolsFamiliarity with CRM platforms (Salesforce, Microsoft Dynamics, etc.)Experience with Infrastructure as Code toolsUnderstanding of security and compliance requirements in contact centre environmentsCertification in Twilio or related technologiesExperience with AWS services and serverless architecturesPrevious experience delivering solutions for enterprise contact centres or BPOs
What We Offer
Opportunity to work on diverse, high-impact projects using industry-leading technologyDirect involvement in shaping customer success and influencing technical innovationCollaborative, learning-focused environment with opportunities for career progressionCompetitive salary and benefits packageCentral Manchester office just a minute from Piccadilly Station
Interested in this Contact Centre Solutions Implementation Lead role? Please apply with your updated CV. Upon receipt, we’ll send you a full job description outlining the role in more detail. INDHS ....Read more...
You will work as part of our team on product solutions for our clients, sourcing products from across the UK and Europe and learn and build the skills to:
Effectively use all aspects of our Order Management System (OMS)
Understand our suppliers and their products
Be able to use the various supplier platforms
Prepare PowerPoint documents for client presentations
Understand how we use branding and client logos
Organise product samples, keep records and log into OMS
Logistics around the best shipping methods for each order
Book deliveries, track and record proof or deliver and update clients
Checking purchase invoices against OMS to make sure the correct quantity and costs
Database entry and updating and requesting of supplier/product information
Take incoming calls in a professional way and connect with the relevant team member
Additionally, to build on our sustainable credentials, to learn more about what makes products sustainable, learning about product accreditations across production, materials and product end-of-life options and much more.
And finally, working with the team on our e-commerce platforms run on behalf of our clients, where you will help build product ranges and we then promote these ranges to various client groups.Training:
Training will be a combination of on-the-job and off-the-job
The off-the-job element will include classroom-style learning and revision days as well as one-to-one tutor sessions
Study guides, eBooks and eLearning will be provided
On successful completion of the apprenticeship, individuals will have achieved the CIPS Level 3 Advanced Certificate in Procurement & Supply, a globally recognised qualification
Training Outcome:Throughout the period of your apprenticeship, you will have the opportunity to build a very wide range of skills and get involved in all areas of the business. At the end of your apprenticeship, there will be opportunities to specialise in buying and procurement and move on to the next level of CIPS qualifications.
Alternatively, you may decide you would like to focus on Project Management, Client Development or E Commerce roles at The Sourcing Team.Employer Description:The Sourcing Team source ethical and sustainable promotional merchandise for some of the UK’s Europe leading organisations. We partner with Leaderpromos, a top US promotional merchandise agency of over 120 professionals based around the globe.
This partnership brings together two companies, both focused on sustainability, with a likeminded vision, to create purpose driven merchandise. Both companies the coveted B Corporation status. We also hold EcoVadis Platinum award and ISO 14001 and 9001.Working Hours :Monday to Friday, 9.30am to 5.30am with half hour lunch break. Office based role in South London. With four days’ work and one day studying for apprenticeship.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Creative,Initiative,Curious mindset....Read more...
This is a brilliant opportunity to kick-start your career in local government, with great opportunities in various departments such as:
Asset Management - The role involves daily interaction with our craft employees and contractors to effectively co-ordinate and schedule repair work, while also ensuring the accurate handling of operational data
Building Supplies - Working at our Operational & Development Centre in Oldbury; will involve ordering stock for our Trades personnel and contractors within Sandwell MBC, printing of material pick lists, stock control, undertaking vehicle defect reports, arranging waste collections, planning joinery manufacturing
Adult Social Care - You will be part of a team providing customer service, administrative, and project support to the service
Environmental Health - Providing administration around the food programme, particularly with regards to new registrations
Highways Parking Services - Working on Traffic Regulation Orders, responding to parking and highway related queries, measuring up and attending site visits. Will also be running reports and creating spreadsheets
Additional duties will include:
Working with the team to deliver high-quality administrative support
Handling incoming and outgoing phone calls, emails, and mail in a professional manner
Keeping records organised by managing both digital and physical files and databases
Supporting teams by creating and formatting a variety of documents, such as letters, reports, and presentations
Helping to organise meetings - preparing agendas, taking minutes, and sharing relevant materials
Entering data into systems and, when needed, analysing it to support informed business decisions
Occasionally assisting customers by phone or in person, helping with any queries they may have
Providing admin support for different team projects
Making sure all tasks follow company policies and procedures
Suggesting ways to improve admin processes and help things run more smoothly
Training:Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.Training Outcome:This apprenticeship is offered on a fixed term contract. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday - Friday between the hours of 8am to 5pm. Times to be confirmed by management.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Position: Production & Process Engineer
Job ID: 2127/42
Location: Honiton, Devon
Rate/Salary: £40,000 – £45,000
Type: Permanent
Benefits:
• Engineering Chartership enrolment
• Private pension scheme
• Life insurance (4x salary)
• 25 days annual leave
• MOD Reservist training days (Gold Award – 10 days)
• Family Day (subject to availability)
• Discretionary bonus upon 1 year of service
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We work with a wide range of well-regarded businesses across the UK and internationally, offering both permanent and contract opportunities.
Overview of the Role
Our client is a specialist engineering company known for its innovation, technical expertise, and ability to deliver robust, high-performance solutions tailored to demanding operational environments.
As a Production & Process Engineer, you will be at the centre of the company’s manufacturing and engineering operations, ensuring design concepts are efficiently translated into production-ready solutions. This role combines hands-on engineering capability, problem-solving skills, and cross-functional coordination to ensure manufacturing operations run smoothly on time, and to the highest standards.
This is an opportunity to work on exciting projects, contributing to the delivery of mission-critical products while benefiting from professional development and a strong company culture.
Duties and Responsibilities of the Production & Process Engineer
Create high-quality 3D CAD models and detailed engineering drawings using SolidWorks, ensuring functionality, simplicity, and cost-effectiveness.
Review production engineering drawings for accuracy and approve or recommend rework to enhance quality and manufacturability.
Create production BOM models in SolidWorks and run virtual build reviews with stakeholders to refine build sequences.
Support change control processes for engineering drawings, ensuring accurate and timely updates.
Process Improvement & Manufacturing Support
Identify manufacturing needs for new products in development and ensure seamless transition from design to production.
Reduce variability and improve repeatability in manufacturing by implementing standard operating procedures and work instructions.
Remove inefficiencies from production processes through lean manufacturing methods and continuous improvement initiatives.
Implement and monitor production performance metrics to identify areas for improvement.
Technical & Cross-Functional Support
Investigate production and process-related issues, offering hands-on technical solutions.
Liaise with other departments, suppliers, and customers to provide technical input and resolve issues.
Work with operations and engineering teams to ensure timely responses to TQNs (Technical Query Notes) in line with project deadlines.
Liaise with suppliers to source new or improved components.
Carry out structural analysis using first principles and contribute to CAE (Computer-Aided Engineering) assessments.
Prepare for and actively participate in design reviews, incorporating feedback into designs.
Undertake special projects as required.
Qualifications and Requirements for the Production & Process Engineer
Minimum HNC in Mechanical Engineering, Automotive Engineering, or a related discipline (Degree desirable).
Proficiency with 3D CAD, preferably SolidWorks (training provided if necessary).
Proven track record of creating accurate 3D models and engineering drawings for components and assemblies.
Practical engineering knowledge of a range of automotive systems.
Strong knowledge of Microsoft Office applications.
Clear and confident communicator, able to liaise effectively with colleagues, suppliers, and customers.
Computer literate with adaptability to various software tools, and capable of resolving minor IT issues independently.
Experience in drawing issue control using PDM (Product Data Management) systems.
Capable of performing structural analysis using first principles and FEA (ANSYS).
Good technical report writing and project documentation skills.
Able to work effectively under pressure, meeting deadlines without compromising quality.
Desirable:
Experience in a workshop, manufacturing, or production engineering environment.
Vehicle testing experience using data logging and other instrumentation.
Presentation skills for design reviews and technical meetings.
Exposure to lean manufacturing or Six Sigma methodology.
Personal Attributes & Organisational Fit
Approachable, dependable, and collaborative team player.
Logical and methodical approach to record keeping.
Results-driven with a commitment to high-quality standards.
Positive problem-solving mindset with the ability to think creatively.
Able to balance technical precision with practical manufacturing considerations.
Self-motivated, able to work independently, and capable of managing priorities effectively.
Why Apply?
This is an exciting opportunity to work with a leader in engineering that develops high-performance, bespoke products deployed around the world. Based in Honiton, Devon, you will be part of a close-knit engineering team working on projects that have real-world operational impact.
The role offers genuine career progression, opportunities for professional accreditation through Engineering Chartership enrolment, and a comprehensive benefits package.....Read more...
As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Desktop Support Technician plays a vital role in assisting colleagues with software and hardware issues or queries. This includes ensuring that all support calls are answered promptly, accurately logged, and managed efficiently, delivering immediate resolutions where possible and escalating more complex issues to other team members or third-party vendors when appropriate. The ideal candidate will possess strong communication skills, a methodical approach to problem solving, and the ability to make decisive, well-informed decisions. A talent for finding and implementing effective solutions is essential. This position operates in a dynamic, fast-paced environment, where each day brings new challenges. A tenacious attitude, eagerness to learn, and the ability to adapt quickly will be key assets. The role also demands exceptional attention to detail, organisational and prioritisation skills, and a collaborative team mindset. Being customer-focused, solution-oriented, and open to change is highly desirable.
What you will be doing:
Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation
System Health Monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure
Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational, current, and accessible to end users
Hardware and Software Tasks: Carry out software installations, updates, and hardware upgrades as required to support user needs and system performance
Business Continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability
Documentation: Produce and maintain clear, accurate documentation of IT systems, processes, and workarounds for both end-user guidance and internal IT reference
Project Work: Support the development of existing systems or implementation of new technologies by contributing to assigned project tasks as needed
Training and User Guidance: Provide ad-hoc advice and informal training to end users to enhance their understanding and effective use of available technologies, improving day-to-day efficiency
What we are looking for:
Excellent verbal and written communication skills
Strong attention to detail
Patient and methodical approach when resolving user issues
Self-motivated, with a collaborative team-oriented mindset
Consistently positive attitude towards all aspects of the role
Naturally tech-savvy and an enthusiastic problem solver
Excellent time management and the ability to prioritise tasks effectively
Eagerness to explore and work with new and emerging technologies
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualifications
Training Outcome:Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:One of the world's largest & most established golf travel companies.
Golfbreaks was formed in 1998 by Chief Executive, Andrew Stanley. Now, from offices in the UK, US and Denmark, we organise golf breaks, holidays and tournament experiences at over 2,000 resorts and golf courses in the UK, Europe, and further afield.
As the world's #1 rated golf tour operator with over 25 years’ experience sending more than 3.5 million golfers away, we are the Golf Travel Experts, known for delivering outstanding choice, value and service, with the reassurance and security of booking with a fully bonded travel company (ATOL and ABTOT in the UK).Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Passion for ICT,Motivated,Hardware and software,Hard-working,Troubleshooting....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The CM Development Manager is responsible for leading and managing all aspects of the CM Associate program, developing Construction Management Associates for rapid advancement into Construction Manager positions. This position will create a program curriculum to enhance roofing and contractor safety knowledge, technical roofing expertise, and roofing field-related tasks and processes, thereby helping familiarize the CM Associate with existing WTI construction processes and procedures. This position is also responsible, but not limited to, evaluating candidates for both entry into the program and advancement to other positions within the existing program. This position will also help develop and maintain relationships with Construction Management programs, in conjunction with recruiting efforts, to create a pipeline for future CM Associates in regions throughout the country.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create a technical roofing curriculum using existing Tremco University classes. Create a schedule for achievement for the CM Associates to work through technical education consistently. Create a process, within existing estimating guidelines, to have line item proposals for material only and small PR work completed by CM Associates directly within the region. Create timelines and review the process with Estimating Leadership to determine how it will be facilitated. Act as a liaison between the WTI Leadership, corporate, and the sales force to understand feedback for improvements, new initiatives, and how to improve the overall program design. Develop an ongoing strategy to manage the future CM Associate pipeline based on the resource needs of the WTI business. Collaborate with WTI Leadership to identify future resource needs and develop timelines for implementing CM Associate resources to support growth. Assess daily operational situations for crisis management, safety, and escalation protocol. Determine solutions to project issues, including but not limited to, field tasks, process questions, workload balance, job site conditions, product management issues, etc. Travel to job sites as needed to provide support to CM Associate resources. Schedule onsite training in regions as needed to help oversee CM Associate field work and educational opportunities. Cross-collaborate with CM Associates in the Commercial Construction group to help educate on non-roofing related tasks such as estimating, e-Builder, process, etc. Facilitate resources for daily operations. Identify resource or employee concerns and act promptly to resolve and engage appropriate HR or WTI management. Ensure documentation of employee issues is prompt and submitted to HR. Act as an agent of change and improvement, adapting quickly to changing business priorities. Performance of the account. Establish, define, and communicate a clear strategic direction and targets for goal attainment for the CM Associate team. Facilitate a culture of teamwork and excellence amongst the account and within regions, as well as the organization. Communicate and implement company policies and procedures within the program and support throughout the organization as required. Additional duties as directed by the Director, WTI Roofing
EXPERIENCE:
7+ years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry. Prior experience leading a staff in remote multi-state locations. Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance. Prior experience clearly defining expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others. Proven experience with setting strategy and establishing plans for business growth. Prior experience working between multiple departments that support regional compliance and profitability. Must have prior hands-on experience with handling field construction in roofing, procedures, and practices, including but not limited to, line-item pricing, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES:
Understanding of contract management and processes Intermediate skills with financial data and mathematics (knowledge of statistics, business metrics, gross margin, operating income, cost management, etc.) Excellent written and verbal communication skills, including the ability to make professional presentations to others Must have excellent organizational skills to multitask in a fast-paced environment Must be able to create plans, measure, and analyze results Strong problem resolution skills with the ability to effectively communicate with all personality types Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Adobe. Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.) Ability to travel up to 50% dependent on season, to any location required within the US. Possible international travel. The salary range for applicants in this position generally ranges between $115,000 and $145,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The CM Development Manager is responsible for leading and managing all aspects of the CM Associate program, developing Construction Management Associates for rapid advancement into Construction Manager positions. This position will create a program curriculum to enhance roofing and contractor safety knowledge, technical roofing expertise, and roofing field-related tasks and processes, thereby helping familiarize the CM Associate with existing WTI construction processes and procedures. This position is also responsible, but not limited to, evaluating candidates for both entry into the program and advancement to other positions within the existing program. This position will also help develop and maintain relationships with Construction Management programs, in conjunction with recruiting efforts, to create a pipeline for future CM Associates in regions throughout the country.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create a technical roofing curriculum using existing Tremco University classes. Create a schedule for achievement for the CM Associates to work through technical education consistently. Create a process, within existing estimating guidelines, to have line item proposals for material only and small PR work completed by CM Associates directly within the region. Create timelines and review the process with Estimating Leadership to determine how it will be facilitated. Act as a liaison between the WTI Leadership, corporate, and the sales force to understand feedback for improvements, new initiatives, and how to improve the overall program design. Develop an ongoing strategy to manage the future CM Associate pipeline based on the resource needs of the WTI business. Collaborate with WTI Leadership to identify future resource needs and develop timelines for implementing CM Associate resources to support growth. Assess daily operational situations for crisis management, safety, and escalation protocol. Determine solutions to project issues, including but not limited to, field tasks, process questions, workload balance, job site conditions, product management issues, etc. Travel to job sites as needed to provide support to CM Associate resources. Schedule onsite training in regions as needed to help oversee CM Associate field work and educational opportunities. Cross-collaborate with CM Associates in the Commercial Construction group to help educate on non-roofing related tasks such as estimating, e-Builder, process, etc. Facilitate resources for daily operations. Identify resource or employee concerns and act promptly to resolve and engage appropriate HR or WTI management. Ensure documentation of employee issues is prompt and submitted to HR. Act as an agent of change and improvement, adapting quickly to changing business priorities. Performance of the account. Establish, define, and communicate a clear strategic direction and targets for goal attainment for the CM Associate team. Facilitate a culture of teamwork and excellence amongst the account and within regions, as well as the organization. Communicate and implement company policies and procedures within the program and support throughout the organization as required. Additional duties as directed by the Director, WTI Roofing
EXPERIENCE:
7+ years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry. Prior experience leading a staff in remote multi-state locations. Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance. Prior experience clearly defining expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others. Proven experience with setting strategy and establishing plans for business growth. Prior experience working between multiple departments that support regional compliance and profitability. Must have prior hands-on experience with handling field construction in roofing, procedures, and practices, including but not limited to, line-item pricing, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES:
Understanding of contract management and processes Intermediate skills with financial data and mathematics (knowledge of statistics, business metrics, gross margin, operating income, cost management, etc.) Excellent written and verbal communication skills, including the ability to make professional presentations to others Must have excellent organizational skills to multitask in a fast-paced environment Must be able to create plans, measure, and analyze results Strong problem resolution skills with the ability to effectively communicate with all personality types Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Adobe. Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.) Ability to travel up to 50% dependent on season, to any location required within the US. Possible international travel. The salary range for applicants in this position generally ranges between $115,000 and $145,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The CM Development Manager is responsible for leading and managing all aspects of the CM Associate program, developing Construction Management Associates for rapid advancement into Construction Manager positions. This position will create a program curriculum to enhance roofing and contractor safety knowledge, technical roofing expertise, and roofing field-related tasks and processes, thereby helping familiarize the CM Associate with existing WTI construction processes and procedures. This position is also responsible, but not limited to, evaluating candidates for both entry into the program and advancement to other positions within the existing program. This position will also help develop and maintain relationships with Construction Management programs, in conjunction with recruiting efforts, to create a pipeline for future CM Associates in regions throughout the country.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create a technical roofing curriculum using existing Tremco University classes. Create a schedule for achievement for the CM Associates to work through technical education consistently. Create a process, within existing estimating guidelines, to have line item proposals for material only and small PR work completed by CM Associates directly within the region. Create timelines and review the process with Estimating Leadership to determine how it will be facilitated. Act as a liaison between the WTI Leadership, corporate, and the sales force to understand feedback for improvements, new initiatives, and how to improve the overall program design. Develop an ongoing strategy to manage the future CM Associate pipeline based on the resource needs of the WTI business. Collaborate with WTI Leadership to identify future resource needs and develop timelines for implementing CM Associate resources to support growth. Assess daily operational situations for crisis management, safety, and escalation protocol. Determine solutions to project issues, including but not limited to, field tasks, process questions, workload balance, job site conditions, product management issues, etc. Travel to job sites as needed to provide support to CM Associate resources. Schedule onsite training in regions as needed to help oversee CM Associate field work and educational opportunities. Cross-collaborate with CM Associates in the Commercial Construction group to help educate on non-roofing related tasks such as estimating, e-Builder, process, etc. Facilitate resources for daily operations. Identify resource or employee concerns and act promptly to resolve and engage appropriate HR or WTI management. Ensure documentation of employee issues is prompt and submitted to HR. Act as an agent of change and improvement, adapting quickly to changing business priorities. Performance of the account. Establish, define, and communicate a clear strategic direction and targets for goal attainment for the CM Associate team. Facilitate a culture of teamwork and excellence amongst the account and within regions, as well as the organization. Communicate and implement company policies and procedures within the program and support throughout the organization as required. Additional duties as directed by the Director, WTI Roofing
EXPERIENCE:
7+ years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry. Prior experience leading a staff in remote multi-state locations. Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance. Prior experience clearly defining expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others. Proven experience with setting strategy and establishing plans for business growth. Prior experience working between multiple departments that support regional compliance and profitability. Must have prior hands-on experience with handling field construction in roofing, procedures, and practices, including but not limited to, line-item pricing, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES:
Understanding of contract management and processes Intermediate skills with financial data and mathematics (knowledge of statistics, business metrics, gross margin, operating income, cost management, etc.) Excellent written and verbal communication skills, including the ability to make professional presentations to others Must have excellent organizational skills to multitask in a fast-paced environment Must be able to create plans, measure, and analyze results Strong problem resolution skills with the ability to effectively communicate with all personality types Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Adobe. Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.) Ability to travel up to 50% dependent on season, to any location required within the US. Possible international travel. The salary range for applicants in this position generally ranges between $115,000 and $145,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The CM Development Manager is responsible for leading and managing all aspects of the CM Associate program, developing Construction Management Associates for rapid advancement into Construction Manager positions. This position will create a program curriculum to enhance roofing and contractor safety knowledge, technical roofing expertise, and roofing field-related tasks and processes, thereby helping familiarize the CM Associate with existing WTI construction processes and procedures. This position is also responsible, but not limited to, evaluating candidates for both entry into the program and advancement to other positions within the existing program. This position will also help develop and maintain relationships with Construction Management programs, in conjunction with recruiting efforts, to create a pipeline for future CM Associates in regions throughout the country.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create a technical roofing curriculum using existing Tremco University classes. Create a schedule for achievement for the CM Associates to work through technical education consistently.
Create a process, within existing estimating guidelines, to have line item proposals for material only and small PR work completed by CM Associates directly within the region. Create timelines and review the process with Estimating Leadership to determine how it will be facilitated.
Act as a liaison between the WTI Leadership, corporate, and the sales force to understand feedback for improvements, new initiatives, and how to improve the overall program design.
Develop an ongoing strategy to manage the future CM Associate pipeline based on the resource needs of the WTI business. Collaborate with WTI Leadership to identify future resource needs and develop timelines for implementing CM Associate resources to support growth.
Assess daily operational situations for crisis management, safety, and escalation protocol.
Determine solutions to project issues, including but not limited to, field tasks, process questions, workload balance, job site conditions, product management issues, etc.
Travel to job sites as needed to provide support to CM Associate resources.
Schedule onsite training in regions as needed to help oversee CM Associate field work and educational opportunities.
Cross-collaborate with CM Associates in the Commercial Construction group to help educate on non-roofing related tasks such as estimating, e-Builder, process, etc.
Facilitate resources for daily operations.
Identify resource or employee concerns and act promptly to resolve and engage appropriate HR or WTI management.
Ensure documentation of employee issues is prompt and submitted to HR.
Act as an agent of change and improvement, adapting quickly to changing business priorities.
Performance of the account.
Establish, define, and communicate a clear strategic direction and targets for goal attainment for the CM Associate team.
Facilitate a culture of teamwork and excellence amongst the account and within regions, as well as the organization.
Communicate and implement company policies and procedures within the program and support throughout the organization as required.
Additional duties as directed by the Director, WTI Roofing
EXPERIENCE:
7+ years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry.
Prior experience leading a staff in remote multi-state locations.
Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance.
Prior experience clearly defining expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others.
Proven experience with setting strategy and establishing plans for business growth.
Prior experience working between multiple departments that support regional compliance and profitability.
Must have prior hands-on experience with handling field construction in roofing, procedures, and practices, including but not limited to, line-item pricing, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES:
Understanding of contract management and processes
Intermediate skills with financial data and mathematics (knowledge of statistics, business metrics, gross margin, operating income, cost management, etc.)
Excellent written and verbal communication skills, including the ability to make professional presentations to others
Must have excellent organizational skills to multitask in a fast-paced environment
Must be able to create plans, measure, and analyze results
Strong problem resolution skills with the ability to effectively communicate with all personality types
Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Adobe.
Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.)
Ability to travel up to 50% dependent on season, to any location required within the US. Possible international travel.The salary range for applicants in this position generally ranges between $115,000 and $145,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The CM Development Manager is responsible for leading and managing all aspects of the CM Associate program, developing Construction Management Associates for rapid advancement into Construction Manager positions. This position will create a program curriculum to enhance roofing and contractor safety knowledge, technical roofing expertise, and roofing field-related tasks and processes, thereby helping familiarize the CM Associate with existing WTI construction processes and procedures. This position is also responsible, but not limited to, evaluating candidates for both entry into the program and advancement to other positions within the existing program. This position will also help develop and maintain relationships with Construction Management programs, in conjunction with recruiting efforts, to create a pipeline for future CM Associates in regions throughout the country.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create a technical roofing curriculum using existing Tremco University classes. Create a schedule for achievement for the CM Associates to work through technical education consistently. Create a process, within existing estimating guidelines, to have line item proposals for material only and small PR work completed by CM Associates directly within the region. Create timelines and review the process with Estimating Leadership to determine how it will be facilitated. Act as a liaison between the WTI Leadership, corporate, and the sales force to understand feedback for improvements, new initiatives, and how to improve the overall program design. Develop an ongoing strategy to manage the future CM Associate pipeline based on the resource needs of the WTI business. Collaborate with WTI Leadership to identify future resource needs and develop timelines for implementing CM Associate resources to support growth. Assess daily operational situations for crisis management, safety, and escalation protocol. Determine solutions to project issues, including but not limited to, field tasks, process questions, workload balance, job site conditions, product management issues, etc. Travel to job sites as needed to provide support to CM Associate resources. Schedule onsite training in regions as needed to help oversee CM Associate field work and educational opportunities. Cross-collaborate with CM Associates in the Commercial Construction group to help educate on non-roofing related tasks such as estimating, e-Builder, process, etc. Facilitate resources for daily operations. Identify resource or employee concerns and act promptly to resolve and engage appropriate HR or WTI management. Ensure documentation of employee issues is prompt and submitted to HR. Act as an agent of change and improvement, adapting quickly to changing business priorities. Performance of the account. Establish, define, and communicate a clear strategic direction and targets for goal attainment for the CM Associate team. Facilitate a culture of teamwork and excellence amongst the account and within regions, as well as the organization. Communicate and implement company policies and procedures within the program and support throughout the organization as required. Additional duties as directed by the Director, WTI Roofing
EXPERIENCE:
7+ years of prior experience in a results-oriented leadership role for a regional, cross-functional team within the building construction industry. Prior experience leading a staff in remote multi-state locations. Experience in an influential role where extraordinary results were achieved through accountability and leading others to achieve and maintain a high standard of performance. Prior experience clearly defining expectations, articulating ideas, thoughts, and views, and providing continual, timely, frank, and direct feedback to others. Proven experience with setting strategy and establishing plans for business growth. Prior experience working between multiple departments that support regional compliance and profitability. Must have prior hands-on experience with handling field construction in roofing, procedures, and practices, including but not limited to, line-item pricing, safety, order entry, estimating, general contracting procedures, designation and duties of employees, warranties, quality assurance practices, service offerings, etc. OTHER SKILLS AND ABILITIES:
Understanding of contract management and processes Intermediate skills with financial data and mathematics (knowledge of statistics, business metrics, gross margin, operating income, cost management, etc.) Excellent written and verbal communication skills, including the ability to make professional presentations to others Must have excellent organizational skills to multitask in a fast-paced environment Must be able to create plans, measure, and analyze results Strong problem resolution skills with the ability to effectively communicate with all personality types Strong computer skills, including Outlook, Word, Excel, PowerPoint, and Adobe. Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.) Ability to travel up to 50% dependent on season, to any location required within the US. Possible international travel. The salary range for applicants in this position generally ranges between $115,000 and $145,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Head of Customer Delivery Location: Manchester, M1 3BN – office based Salary: circa 60k dependent on skills and experience + BenefitsFull timeCiptex, a leader in bespoke cloud communication platforms, is seeking an experienced and inspiring Head of Customer Delivery to oversee the successful delivery of innovative software solutions while guiding and developing our talented technical team.In this pivotal role, you’ll combine strategic delivery leadership with hands-on mentoring, ensuring projects are delivered to the highest standards and that our customers receive an exceptional experience from onboarding through to go-live. You will play a key role in aligning technical execution with customer needs, driving quality, and fostering a culture of collaboration and excellence.Duties include but not limited to:
Lead, mentor, and support a high-performing team of developers, sharing technical insights and promoting best practicesChampion customer-centric development, ensuring solutions meet real-world needs and business goalsManage the full delivery lifecycle for customer projects, from planning and onboarding to implementation and post-launch supportBuild and maintain strong relationships with customer stakeholders, ensuring effective communication and expectation managementIdentify and address project risks, resolve delivery challenges, and continuously refine delivery processes for greater efficiency
The ideal candidate:
Proven track record in delivering large-scale, complex B2B SaaS projectsBackground in software development (hands-on coding not required) with strong technical knowledge of serverless applications, React, AWS, APIs, and modern development practicesExcellent communication skills with the ability to engage confidently with both technical teams and non-technical stakeholders including communicating with clientsStrong leadership skills with a passion for mentoring and team development
What we offer:
Opportunity to lead impactful projects using cutting-edge cloud communication technologyCollaborative, supportive, and learning-focused environmentCompetitive salary and benefits packageModern office in central Manchester, just a minute from Piccadilly Station
Interested? Please apply with your updated CV. Upon receipt of your cv we will send you a full job description outlining the role in more detail. INDHS ....Read more...
Leaking Toilet PlumberEssexReports to: Project ManagerWorking Hours: Full timeSalary: £30,000 - £35,000 dependent on experience plus bonusOverviewAqualogic are the UK leaders in water efficiency and demand management. We provide services to many of the major water utility companies and their customers, providing professional support services assisting to manage water demand and losses.We currently require plumbers to build on our excellent team in the Essex region.The successful candidates must be an enthusiastic communicator who is able to engage with customers across the spectrum.If you’re interested in sustainability, technology and practical working, send in a copy of your CV to apply for this Plumber role.Job SummaryYou will be responsible for diagnosing and repairing leaking toilets referred to us by Essex & Suffolk Water. Your tasks will include general maintenance, repairing faults, replacing defective parts, and ensuring that toilets function efficiently. This role requires keen attention to detail and problem-solving skills to identify the root cause of leaks and provide effective solutions.This position does NOT involve structural repairs, carpentry, or work on surrounding walls, floors, tiles, or any other surfaces affected by plumbing issues.Your focus will solely be on the plumbing components of the toilet system.General: You’ll represent Aqualogic and our water company clients with confidence, professionalism, and expertise.Main Duties
Undertake leaking toilet leak fixes as a primary function.Receive booked appointments from the planning team.Liaise with the planning team in respect to weekly diary.Carry out appointment professionally, finding and fixing any leaking toilets
Qualifications:
City & Guilds Level 2 Plumbing NVQNational Water Hygiene ‘The Blue Card’ preferred although training will be providedEducation: GCSEs including Maths and EnglishFull UK driving licence: essential (a company vehicle will be provided)
Interested in this Plumber role? Apply now with your latest CV. INDHS ....Read more...
JOB DESCRIPTION
Essential Functions:
Develops and implements Stonhard's Four Phase Sales Training Program for all new Territory Managers in their first two years with the organization. The Training & Development Manager will identify, implement, benchmark and improve sales training and performance solutions for all TMs with a value based sales approach Required to work closely with the Director of Sales Training and VP Sales to develop, launch and manage the appropriate sales training strategies to meet area/regional and corporate goals and objectives. Monitors all TM performance and communicates with Sales managers to determine the best possible methods of assistance in problem areas. Assist in the design and development of training programs for the Area Sales Managers to assist in the continued education of all field personnel. Ensure quality of sales training programs through continuous monitoring and evaluation Initiates follow-up field rides with new TM's providing direct on-the-job training and coaching. Assists in sales hiring as necessary
Minimum Requirements
5 years related experience or equivalent combination of education and experience. Previous sales training experience in a complex business environment. Ability to work with cross functional groups for whom the trainer will have no reporting relationship. Knowledge of multimedia and audio-visual equipment required. Extensive experience developing and delivering sales training programs. Strong instructional design skills. Excellent stand-up training platform delivery skills. Experience with development of sales orientated web-based training programs. Superb listening, writing, and coaching skills. Ability to work independently with teams. Strong project management skills. 25% travel.
Physical Requirements:
While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand, walk and reach with hands and arms. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl. This position requires minimal physical activity but does require computer usage.
Preferred Requirements:
Bachelor's degree in business or related field. Apply for this ad Online!....Read more...
Leaking Toilet PlumberEssexReports to: Project ManagerWorking Hours: Full timeSalary: £30,000 - £35,000 dependent on experience plus bonusOverviewAqualogic are the UK leaders in water efficiency and demand management. We provide services to many of the major water utility companies and their customers, providing professional support services assisting to manage water demand and losses.We currently require plumbers to build on our excellent team in the Essex region.The successful candidates must be an enthusiastic communicator who is able to engage with customers across the spectrum.If you’re interested in sustainability, technology and practical working, send in a copy of your CV to apply for this Plumber role.Job SummaryYou will be responsible for diagnosing and repairing leaking toilets referred to us by Essex & Suffolk Water. Your tasks will include general maintenance, repairing faults, replacing defective parts, and ensuring that toilets function efficiently. This role requires keen attention to detail and problem-solving skills to identify the root cause of leaks and provide effective solutions.This position does NOT involve structural repairs, carpentry, or work on surrounding walls, floors, tiles, or any other surfaces affected by plumbing issues.Your focus will solely be on the plumbing components of the toilet system.General: You’ll represent Aqualogic and our water company clients with confidence, professionalism, and expertise.Main Duties
Undertake leaking toilet leak fixes as a primary function.Receive booked appointments from the planning team.Liaise with the planning team in respect to weekly diary.Carry out appointment professionally, finding and fixing any leaking toilets
Qualifications:
City & Guilds Level 2 Plumbing NVQNational Water Hygiene ‘The Blue Card’ preferred although training will be providedEducation: GCSEs including Maths and EnglishFull UK driving licence: essential (a company vehicle will be provided)
Interested in this Plumber role? Apply now with your latest CV. INDHS ....Read more...
