Job role: Returns / Warranty Co-ordinatorLocation: Waltham AbbeyHours: Full-time (Monday to Friday 8am to 5pm including 1 hour unpaid lunch break) - contracted 40 hours per weekSalary: £25,396 per annum (paid monthly)About our client Centric Talent is currently recruiting for a Returns / Warranty Co-ordinator to join our clients team at their warehouse in Waltham Abbey. Our client is one of the UK's leading suppliers of bathroom, kitchen and plumbing products, supplying products to retailers up and down the UK. Job overview You will play a vital role in maintaining accurate Returns / Warranty Co-ordination across our national distribution network. Your focus will be on data accuracy, supporting warehouse operations, and resolving discrepancies quickly and efficiently to ensure the smooth running of the supply chain. Structure: This role will report to the warehouse Manager but will have a close relationship with all other shift patterns.The ideal person:Have good communication skillsHave good attention to detailIs self-motivated, reliable, and have a 'can do' attitudeIs able to work under pressure in a time-constrained environmentKey activities and responsibilities:Responsible for the management of own brand spares in Waltham AbbeyWorking closely with the customer service team to support customer enquiries for warranty claimsWorking with sales, customer service, quality and warehouse teams to ensure that issues are understood to protect customer service levels and feedback information to the businessChecking product specifications and compatibility in line with business and customer requirementsCommunicating with Customers to resolve any warranty claims associated with own brand productsWorking closely with the warehouse team to examine goods returned from customersEnsure good stock products are returned to their correct location.All Branded faulty goods to be placed in quarantine area for inspection or return for credit to manufacturer.All own brand faulty products to be stripped down for spares as requiredMaintain accurate stock records for spare partsPrepare for and carry out regular Stock Takes in accordance with company stock take procedures.General House Keeping duties.All duties to be completed in line with current Health & Safety Guidelines.Up to date knowledge of products, technology and regulations are maintained.Any reasonable duty as requested by your Line Manager.Experience and education:Full understanding of all company procedures and requirementsExcellent product knowledgeNumeracy and literacy skillsCustomer focusedGood communication skillsTeam PlayerPositive outlookShift patternMonday to Friday 08:00-17:00 (including 1-hour unpaid break)23 days Holiday - increasing to 25 after 3 yearsIf you feel you have the relevant experience then we'd love to hear from you, apply today!....Read more...
Work daily as part of the sales team
Understanding and utilising the sales life cycle
Pipeline tracking
Tending to contracts
Use Bid software
Attend weekly meeting with the team
Training:Bid and Proposal Co-ordinator Level 3 Apprenticeship Standard:
Training is provided by a reputable external training provider
Training delivered on a 1:1 basis with a specialised tutor
Training will be delivered over 24 months
Study time provided during working hours
Training Outcome:
As a family business, we are happy to support further development relevant to this role
Employer Description:We specialise in creating high-quality, long-lasting timber street furniture and structures that seamlessly integrate into their environment, becoming a natural and enduring part of the community. We manufacture commercial hardwood street furniture and timber engineering components. We supply to both domestic and international markets.
Woodscape was established in 1977 by John and Jeanette Buchan. Pioneers in the use of naturally robust timbers for public space furniture, they laid the foundation for our commitment to quality and longevity.
In the early 1990s, their children, Katy Hill and Richard Nelson, joined the business, driving its growth. Under their leadership, Woodscape has expanded to a substantial 45,000 sq ft manufacturing and distribution centre in Blackburn, Lancashire.
Today, our team of over 50 skilled professionals collaborate with the UK’s top landscapers, architects, contractors, and developers, providing bespoke timber street furniture solutions for a wide range of projects. We specialize in high-quality outdoor furniture, manufactured from sustainable timber sources.Working Hours :Monday - Friday, 08:45 - 17:15.
30 mins lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Initiative....Read more...
Assist with processing engineer paperwork and job documentation
Support the engineering team with administrative tasks and scheduling
Act as a communication link between the Service,Sales and Technical teams
Answer incoming customer calls and log service enquiries accurately
Help ensure all customer records are kept up to date in our CRM system
Learn and apply best practices in customer service and internal coordination
Complete apprenticeship training requirements alongside your daily tasks
Training:Training will be provided by Ginger Nut Training. Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required. Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment. Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise.
To support learning, we utilize online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship.Training Outcome:Customer Service Co-ordinatorEmployer Description:Norican is a world-leading provider of technology for the formation and enhancement of metallic parts. We have five leading international brands: DISA, Simpson, Monetizer, StrikoWestofen and Wheelabrator. Together, they offer customers a broad spectrum of integrated solutions, spanning green sand moulding, die casting, melting, transport and dosing, as well as surface preparation.
We serve a wide range of industries, including the global automotive, aerospace, foundry, and aluminium sectors, though a global network of engineering experts, manufacturing capacity, aftermarket upgrades, digital solutions and local service support.Working Hours :Monday to Friday either:
8am-4pm
8:30am-4:30pm
9am-5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working....Read more...
