Delivering outstanding service and technical support, both remotely and onsite, to our large base of contract customers, from a variety of business sectors, and including some project work
Monitoring and updating the service desk ticket system
Diagnosing issues and performing first time fixes where possible
Managing fixes and repairs/replacements for faulty IT equipment
Advising customers appropriately and communicating regularly regarding open tickets
Working with 2nd and 3rd line support teams to deliver support to customers
Setup and installation of new equipment – desktops, laptops, printers, servers, networking, etc.
Administration of Active Directory, Exchange, Microsoft365
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:SupportDesk UK is a dedicated Information and Communications Technology (ICT) support company based near Manchester Airport. It was established to support the increasing client base of its sister company NAS UK Ltd.Working Hours :Monday to Friday
8:30am to 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Desire to learn new skills....Read more...
Support on front desk
Stripping and refurbing IT equipment
Repairing IT equipment
Remote support to customers
Helpdesk support to customers
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group. Training Outcome:Full time position with the company.Employer Description:CLS Repair Services Ltd was established in 2004 with one mission: to bring a reliable, high quality computer repair service to Chesterfield and surrounding areas. Our passion for excellence is what inspired us to open up our shop, and continues to drive us to this day. All our repairs are completed with meticulous detail.Working Hours :Monday to Friday 9.00am to 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
To learn a wide range of Council services being offered by the Customer Service Team. This includes the councils; policies, legislation, processes, IT, web and telephone systems
Assist customers with accessing the Council services online, helping them to self-serve wherever possible by promoting available online services, signposting and offering tailored digital assistance for those that need support
To serve customers face to face at reception and the welcome desk, over the phone, email or web channels to provide support and guidance across a broad range of services offered by the team
To resolve enquiries in a professional, courteous and efficient manner in line with Service Level Agreements and the Council’s Customer Service Standards
Work with the Web Team, Communications and the Customer Relations Team provide feedback from resident experience, supporting service improvements and embracing change
Gather relevant information and evidence (including verification of official documents) from customers efficiently and accurately to support accurate assessments in line with Service Level Agreements
Update databases and records accurately and efficiently
To work closely with colleagues across the Council to ensure customers are provided with accurate service information
Training:
Level 2 Cusomer Service Practioner Apprenticeship Standard
Maths and English Functional skills if required
Training Outcome:
Successful completion of the apprenticeship will enable the post holder to apply for job opportunities in the private sector or other public sector bodies
Employer Description:Bedford Borough Council is a unitary authority that provides a wide range of services to the local community.Working Hours :Monday - Thursday, 08:45 - 17:15 and Friday, 09:00 - 17:00.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working....Read more...
Resolve first-line IT support queries including password resets, MFA setup, and student account management using the ManageEngine Service Desk platform
Respond to incidents according to SLA guidelines (Red/Amber/Green) and the Trust’s priority matrix
Manage file server permissions and process security access requests
Use Active Directory and Microsoft/Azure admin tools to manage accounts and permissions
Configure, upgrade, and install hardware (desktops, laptops, printers, phones) for new starters
Deploy and monitor devices across wired and wireless networks
Support scheduled and ad-hoc system upgrades across school sites
Training:
IT Solutions Technician Level 3 Apprenticeahip Standard
Online with qualified trainers
Training Outcome:
Potential full time role upon completion
Employer Description:Archway Learning Trust is a multi-academy trust based in Nottingham, with a strong commitment to educational excellence, values-driven leadership, and inclusive learning. Rooted in our Christian ethos, we aim to transform the lives of young people through outstanding education, innovation, and care. Learn more about our story: Our StoryWorking Hours :Monday - Friday, 8.30am - 4.30pm (All Year Round)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Stock takes and controls
Ordering of stock items: batteries, hearing aid accessories, and cleaning supplies
Ensure patient questionnaires are filled out
Communicating with G.P’s
File customer records on a regular basis
Manage internal diary admin reports – open and problem pathway, callbacks
Completing pre-appointment calls and reminder letters
Operation of till, credit card transactions
Covering Hearcare Reception Desk (includes answering phones, taking appointments, dealing with general queries etc.)
Ensure the telephone is answered promptly and in the correct manner
Ensuring point-of-sale is current and well displayed, ensuring test room is always clean, neat and tidy and ready for the customers
Maintaining mandatory training modules on i-learn
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Potential for full time employment on successful completion of the apprenticeship
Employer Description:We’ve been a family-run business for 40 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers.Working Hours :Monday to Saturday, 9.00am to 5.30pm, Sundays off and also a day off through the week if you worked a Saturday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
Provide excellent technical support and customer service to our user base
Ensure efficient and timely resolution of incidents and service requests, aiming for a high first-time fix rate
Provide technical support to MS Windows based environment, Networking and ERP solutions
Configure and provision software and hardware (laptops, iPads, tablets, ePods)
Proactive maintenance and health checks of our systems
Perform asset management, stock control and support with equipment decommission
Support projects as technical resource
Training Outcome:Upon successful completion of the apprenticeship and meeting the expected standards for the role, you will be offered a full-time position as an IT Service Desk Analyst.Employer Description:Amari Metals is in the business of metal stockholding and added-value services. Our brands supply a diverse customer base ranging from small businesses to government agencies and FTSE100 companies. Key markets include aerospace and defence, precision engineering, power generation and nuclear.
Our business innovation and technology services function are pivotal to the success of many of the UK's top independent multi-metal stockholders and leading engineering companies. With a nationwide presence, we support over 50 locations and serve more than 1,700 customers. These businesses rely on our support and expertise to maintain their competitive edge and deliver specialised services to their clients.
Our teams of technology professionals work together to design, implement, and manage hardware and software solutions in addition to providing a host of services designed to empower, educate and support our userbase.Working Hours :Monday to Friday
08:30- 17:00Skills: Communication skills,Problem solving skills,Presentation skills,Analytical skills,Team working,Technology enthusiast,Experience of setting up PC,Interpersonal skills,IT literate,Microsoft Excel,Work and Outlook,Positive can do attitude,Flexible,Conscientious attitude to work....Read more...
An opportunity has arisen for a Service Administrator / Operations Administrator to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions.
As a Service Operations Administrator, you will be supporting core operations such as consumables handling, engineer scheduling, and administrative coordination across internal systems.
This full-time, permanent role is office-based offering a starting salary of £23,810 and benefits.
You will be responsible for:
* Acting as the initial point of contact for customer and internal queries via phone, email, or ticketing system
* Coordinating responses to consumable-related queries and keeping customers regularly updated
* Managing the Meter Management programme, including monitoring and reporting
* Scheduling engineering visits and liaising with clients to confirm arrival times
* Maintaining accurate asset and inventory records
* Ensuring training and knowledge are kept up to date
* Performing administrative duties with accuracy and diligence
What we are looking for:
* Previously worked as a Service Administrator, Service Coordinator, Operations Administrator, Customer Service Administrator, Office Administrator, Service Desk Administrator or in a similar role.
* Strong interpersonal skills and a professional telephone manner
* Skilled in Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams
* A customer-focused mindset with pride in delivering quality service
* Comfortable working in a fast-paced environment with varied responsibilities
What's on offer:
* Competitive salary
* Company-sponsored healthcare schemes
* Life assurance and critical illness cover
* Free on-site parking
* Workplace pension scheme
This is a fantastic opportunity for a Service Operations Administratorto join a dynamic team and grow your career in a supportive operational environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Are you an IT Support professional with some commercial 1st line experience looking for your next career move? Are you customer focused, with base experience of supporting Office 365, Windows 10/11, Active Directory and some networking skills? We are currently recruiting for a customer focussed 1st line Service Desk Support Officer with a forward thinking & evolving organisation in Kent that are committed to employee development. They are specifically looking for a personable individual, that is committed to customer satisfaction and with a ‘can do - will do’, enthusiastic approach to their work. This consideration will take equal precedence with technical skills when shortlisting for this initial 3-month contract inside IR35. This is a hybrid role split equally between home and an office in Kent. The purpose of the role will be to provide a high quality, professional and responsive support service, ensuring high levels of customer satisfaction and helping the IT Manager to deliver overall strategy. Your day-to-day responsibilities would include the provision of a high quality, customer focussed support service that includes managing the support of both internal and external clients, timely logging, monitoring, resolutions and closing of incidents and queries. You will also assist with preventative maintenance, audio-visual set up and support, security, compliance with policy & procedure, projects, documentation, and reporting. Essential
Previous commercial 1st Line Help Desk or IT Support experience
Experience of installation, configuration and troubleshooting of systems, network, and hardware issues.
Windows 10/11 desktop support
Microsoft Office 365
Active Directory administration
Some general networking skills to include TCP/IP
Remote User Support (VPN/Terminal Services) & Remote Desktop Service Host
PC/Laptop Hardware Support
Desirable
Virtualisation (Hyper-V ideally, but also Citrix or VMware)
Windows Server 2012/2016
Anti-virus and backup solutions
SharePoint
Telephony & Mobile Devices
CRM software
Further networking skills - TCP/IP, DNS, firewalls, switches, routers, etc.
Any suitable certification, Microsoft, ITIL, PRINCE2 or similar.
As an individual you will be customer-focused with a good customer facing/telephone manner, positive, and driven to resolve issues in a timely and effective manner using creative problem solving. If this sounds like the next step in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants to join a small, close-knit, IT support team with the possibility of permanent employment. This is a hybrid role split equally between home and an office in Kent. Apply now to find out more.
Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
Service desk & 1st line support - log and resolve user incidents, escalating complex issues where necessary.
Hardware & software builds - image desktops/laptops, install scientific and business applications, prepare devices for deployment.
Account & asset management - maintain the IT asset register, asset-tag equiptment, administer Active Directory for new starters, leavers and password resets.
Maintenance & patching - apply device and application updates, monitor backups and endpoint protection.
Project assistance - support senior technicians on infrastructure upgrades (e.g. switch refresh, secure Wi-Fi rollout, laboratory IoT integrations).
Continous improvment - stay informed about emerging technologies relevant to manufacturing, laboratory data integrity and cyber-security.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Permanent position may be available on completion of the apprenticeship.Employer Description:Altus Science is an independent, family run manufacturer of ISO 17025 and ISO 17034 accredited Certified Reference Materials (CRMS) for Total Organic Carbon (TOC) and conductivity analysis. From our laboratory and head office on Runcorn's Manor Park, we supply life-science, pharmaceutical and water-quality customers in more than 60 countries worldwide, helping them achieve full process accountability and regulatory compliance.Working Hours :Monday - Friday, 9:00am - 5:00pm.Skills: Communication skills,IT skills,Presentation skills,Analytical skills,Logical....Read more...
DIRECTOR OF ROOMS – LUXURY 5* RESORT ISLAND PROPERTY, KSA!We are looking for a Director of Rooms for this absolutely beautiful property in a very beautiful but remote part of Saudi! We are looking for an individual who has a huge passion for the highest levels of service to head up this division.The Director of Rooms / Guest Experience Director forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel. Directs and controls the activities of the Front Desk, Reservations, Concierge, Housekeeping, SPA & Fitness, Security, Engineering and Guest Services. Assures that standards are met, guests and employees are satisfied and problems are promptly resolved. The Director also works closely with Sales and the Director of Revenue to enhance the Hotel occupancy levels and rates.We are looking for individuals who have strong leadership and interpersonal skills, are able to prioritize and adapt to the changing needs of the operation, and can evidence having a solid work ethic, good business acumen and a passion for service.Experience, skills & attributes required:
Experience in a similar position at International Luxury 5* Luxury Resort Hotel or a very strong Assistant Rooms Director will be considered tooIsland Resort experience or experience having worked in more remote locations beneficialStrong Housekeeping experience/knowledgeGreat leadership & communication skillsInternational luxury experience in leading hotelsGreat team playerGood business acumen
Salary package: Negotiable for right person plus full expat benefits including accommodation etc.Get in touch: michelle@corecruitment.com....Read more...
Onsite & Remote IT Support Technician
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Location: Central London
Salary: £35,000
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About the company
Our client is a well-established Managed Service Provider based in Central London.
Position Overview
You’ll be the primary point of contact for clients, providing both on site and remote support. This role is for someone who enjoys both desk work and outgoing meeting clients.
Responsibilities
• Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.
• Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.
• Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.
• Networking Expertise: Work with TCP/IP, VLANs, and various networking hardware—ideally UniFi, Aruba, and Cisco.
• Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.
Candidate Requirements
Essential Skills and personal qualities
• Communication Pro: Exceptional written and verbal communication skills.
• Tech Savvy: Experience with managing both PCs and Macs in a business environment.
• Cloud and Software: Familiarity with managing Office 365 or G Suite environments.
• Networking Knowledge: Proficient in networking hardware, with a strong understanding of TCP/IP protocols and the ability to troubleshoot network issues.
• Security Skills: Experience with firewalls, security software, and modern internet technologies.
• Experience in Hospitality: Prior experience in the hospitality sector is highly beneficial.
This role mainly works with small businesses across London, you won’t be touching security or client servers (In house servers in place). You’ll need to be able to go to client sites from day one to do patching and crimping, So strong customer service is needed.
Apply now to Just IT or email lukeg@justit.co.uk and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
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Onsite & Remote IT Support Technician
Location: Central London
Salary: £35,000
About the company
Our client is a well-established Managed Service Provider based in Central London.
Position Overview
You’ll be the primary point of contact for clients, providing both on site and remote support. This role is for someone who enjoys both desk work and outgoing meeting clients.
Responsibilities
Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.
Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.
Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.
Networking Expertise: Work with TCP/IP, VLANs, and various networking hardware—ideally UniFi, Aruba, and Cisco.
Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.
Candidate Requirements
Essential Skills and personal qualities
Communication Pro: Exceptional written and verbal communication skills.
Tech Savvy: Experience with managing both PCs and Macs in a business environment.
Cloud and Software: Familiarity with managing Office 365 or G Suite environments.
Networking Knowledge: Proficient in networking hardware, with a strong understanding of TCP/IP protocols and the ability to troubleshoot network issues.
Security Skills: Experience with firewalls, security software, and modern internet technologies.
Experience in Hospitality: Prior experience in the hospitality sector is highly beneficial.
This role mainly works with small businesses across London, you won’t be touching security or client servers (In house servers in place). You’ll need to be able to go to client sites from day one to do patching and crimping, So strong customer service is needed.
Apply now to Just IT or email lukeg@justit.co.uk and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
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Staging and configuring a variety of retail hardware including workstations, servers, printers, networks and vendor specific hardware and software.
Building system databases with customer information.
Repairing equipment when required.
Logging all support desk interactions in our ticketing system.
Escalating problems to other departments as needed.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position.Employer Description:We are retail. We specialise in providing in-store retail IT systems, services, solutions, project management & support platforms. With over 25 years of experience, we work with some of the biggest household brand names on the high street in the fashion & hospitality sectors, building close working long standing partnerships built on trust, expertise and a mind set to getting the job done.
Our mission is simple – to provide our clients with truly integrated IT solutions that make a real difference to their business, building long standing relationships so that we can fundamentally understand the needs of our clients. We are not a huge corporate company who may treat clients as an account number. We are neither a small one-man-band offering cheap services. What KFP offers is a perfect blend of experience, structure, and a practical approach to enable us to deliver the service that all our clients have come to expect – a professional service that gets the job done.Working Hours :The working hours are Monday - Friday, 8.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working....Read more...
JOB PURPOSE
To support the IT Operations teams in all aspects of relevant service delivery.
To assist in maintaining a high standard of customer service to the South Devon Health Community.
To support the IT Operations teams in the day-to-day running and delivery of services provided by the department.
PRIMARY DUTIES AND AREAS OF RESPONSIBILITY
Ensure appropriate and accurate documentation is recorded relevant to the role.
Support and assist the IT Operations teams on a day-to-day basis as workload determines, reacting to changes in priorities as service dictates.
Participate in monitoring IT Service Desk requests.
Dealing with telephone calls and enquiries efficiently in a polite and professional manner.
Prioritise own workload to meet deadlines.
Participate in departmental team meetings offering suggestions and recommendations as appropriate to improve the current service.
With the support of the line manager, identify own learning requirements and maintain effective skills to carry out the role.
Attend review meetings with the line manager and mentor.
Assist in monitoring health and safety in the working environment and report any concerns to senior staff.
Maintain confidentiality.
Always adhere to the Trust’s and department’s policies and procedures. Attend college as the programme outlines.
Training:
Six hours per week of study / training with South Devon College.
Training Outcome:
On successful completion of the apprenticeship, there will be an opportunity to apply internally for other vacancies within the NHS.
Employer Description:We provide the Single Point of Access to a wide range of NHS services for children, young people and families in Devon & Torbay - these are interesting and meaningful roles.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Provide 1st line support for the Service Desk
Work on support tickets and provide project support to senior engineers
Assisting the setup of desktops & laptops
Dealing with ticket queries including password resets, new user requests and fault logging
Assisting with infrastructure refreshes
Telephony rollouts
Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal
Liaise with internal customers to ensure that services are being delivered
Work with SLA’s whilst delivering efficient resolutions towards First Time Fix Rates
Training:Information Communications Technician Level 3.
Your training will be delivered in blocks every 4-6 weeks; this will in our online classrooms. You will be working with a Specialist Coach from Baltic Apprenticeships. Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.Employer Description:Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country?
This is an excellent opportunity for an apprentice to join the Field team and to undertake a Level 3 Support Technician Apprenticeship.
Aspire Technology Solutions are looking for an enthusiastic apprentice with an appetite for IT and a positive attitude to be based at their new offices in Leeds City Centre. They’re looking for someone who is looking to begin their career in IT, who is comfortable talking to people, confident, friendly and has a great attitude to work. You will ensure the highest level of customer service is provided to all their customers and you will be working with some of the latest technology systems.Working Hours :Monday to Friday 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Logical,Team working,Initiative....Read more...
Main role / Responsibilities
Handling incoming phone calls and gathering required information.
Responding to incoming emails and prioritising incidents.
Proactively logging alerts from our monitoring systems.
Dealing with IT problems and incidents for a variety of customers and technologies.
Desirable Skills:
A strong interest in IT and technology.
Good inter-personal skills.
Customer service skills.
Great written and verbal English.
Personal Qualities:
Team player with ability to work independently.
Motivated
Flexible attitude
Honest
Hard-working
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information communications technician qualification
Training Outcome:Future Prospects (include what the long-term prospects for the apprentices would be):
Potential to progress through all aspects of the Service Desk or into other areas of the business including (but not limited to): network engineer, infrastructure engineer, cloud engineer, project coordinator, pre-sales consultant.Employer Description:Our team of professional IT and business experts, most of whom have been with the company for many years, are focussed on providing our customers with exemplary levels of service.
We work with the best-in-class partners, using proven technology to continuously innovate and challenge how best to use technology as an enabler to drive real business change.
With our attention to detail, we offer our customers the whole life cycle – from consultancy implementation to support services.Working Hours :Shift based:
Start time varies from 07:30 - 11:30.
Finish time varies from 16:00 - 20:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Accurately entering and managing data
Accurately filing and/ or uploading documents
Creating and managing customer bookings
Supporting customers to choose services – in person and over the phone
Taking payments and arranging payment plans
Manning our front-desk and greeting visitors
Assisting with ad-hoc tasks as required by the wider team
Communicating professionally with clients, colleagues, stakeholders, and industry professionals by phone, email and face-to-face
Working in a fast-paced environment where adaptability and a proactive attitude are essential
Allocated time to engage in online learning
Training:
Full training and support throughout
Personalised monthly tutor visits in the workplace
Training Outcome:The successful applicant will be driven and have a desire to develop their professional career. They will be a genuinely hard worker – we are happy to teach the rest.
We are a rapidly growing business, so there will be opportunity to progress into a variety of different roles across all departments dependant on the successful applicant’s preferences, interests and suitability at the end of the apprenticeship.Employer Description:We give full service to the funeral industry, including:
• Our own Funeral Directors
• Supporting other funeral directors
• Supporting national companies
• Floristry
• Memorial productsWorking Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Trustworthy....Read more...
Data Centre Operations Analyst - (24/7 Rotation) – Hounslow
A leading Datacentre Provider in Hounslow are looking for a hands-on technical professional with a passion for infrastructure, data centre operations, and customer support. We are seeking a Data Centre Operations Analyst to support the delivery, operation, and management of client infrastructure across our state-of-the-art UK data centre facilities.
You will play a key role in maintaining customer racks, coordinating data and power cabling, conducting hardware installs, and executing customer tasks in the data centre environment.
This position involves both operational support and face-to-face customer interactions, so excellent communication and organisational skills are essential. You’ll also work closely with cross-functional teams to uphold site standards and deliver high-quality service.
Key Responsibilities:
Provide on-site support to clients across our data centre locations
Maintain records and ticketing systems to track tasks and updates
Perform audits, cabling, decommissioning, media handling, and rack installations
Assist in maintaining hosting infrastructure: power, cabling, patch panels, and rack configurations
Ensure the cleanliness and operational readiness of the data centre environment
Liaise with internal teams and customers to fulfil technical requests
Offer assistance through the Service Desk as needed, managing calls and emails
Adhere strictly to all security and compliance procedures
Required Skills and Experience:
Full clean UK driving license required
Experience in a similar role (Datacentre technician, network engineer)
Strong understanding of data cabling installation and management
Comfortable handling customer data securely and professionally
Familiarity with IT systems and hardware troubleshooting
Experience using ticketing systems for workflow and task tracking
Comfortable working rotating shifts, including nights and weekends
Desirable Qualifications:
Microsoft (MCSA/MCSE), Cisco (CCENT/CCNA), or ITIL V3 certifications
Paying up £26k basic + Shift Allowance 33%. Total Package Circa £35k ....Read more...
Mobile Contract Support - Leading FM Service Provider - City of London - Up to £35,000 Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Contract Support to work for an established Facilities company based in the City of London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Contract Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position Up to £35,000 per annum Office based Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral AdministrationCAFM knowledgeIf interested, please send your CV across to Abbie at CBW Staffing Solutions.....Read more...
You will be responsible for:
Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
Keeping records of all users including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Daily checking and backing up of servers
Escalating calls or technical issues internally or to third parties as appropriate
To assist and train students and staff in the use of the Network when applicable
Updating pages on school-controlled websites where required
Changing telephone extensions and names on the school phone system
Assisting the IT Lead in all IT related projects
Updating IT equipment and maintaining the asset register
Assistance with the movement and setting up of IT and other AV equipment e.g. projectors and screens for presentations
Training:Level 3 IT Support Technician, delivered by United Apprenticeships.
The apprentice will complete training on the job from The Hurlingham Academy, including remote CPD sessions (a minimum of 6.5 hours per week during normal working hours) and two national face to face conferences.Training Outcome:On successful completion the apprentice will be qualified as a Level 3 IT Support Technician which will provide a clear progression path, enabling individuals to develop their skills and advance in their careers. The knowledge gained through apprenticeships can serve as a solid foundation for further specialisation or higher-level qualifications. Employer Description:The Hurlingham Academy is a very special community.
Ofsted officially recognised our mixed comprehensive school as ‘outstanding’ in March 2024 and inspectors saw that ‘pupils behave exceptionally well and achieve highly.’ Our GCSE results consistently place us in the top 5 United Learning academies and our students have made ‘well above average’ progress for the last six years. This year, a tremendous 85% of students achieved a grade 4 or above in English and maths, with 75% achieving grade 5 or above in the two subjects. At the higher levels, 41% of all students achieved a grade 7 or above in English and maths.
These tremendous results are due to the unique culture that has developed at The Hurlingham Academy. The highest expectations of students and real academic rigour are combined with a strong focus on developing the whole child and embedding a culture in which every single child matters and must be supported to achieve their full potential. 42% of our students are pupil premium (nearly twice the national average) and so we are working to help some of the UK's most economically needy students achieve the best GCSE results possible.
At The Hurlingham Academy, we strive to ensure that our teaching standards are exceptionally high, and that children feel safe and supported in school. Lessons follow a knowledge-rich and academically rigorous curriculum, and we place a significant emphasis on teachers inspiring their students to love each subject and enjoy their learning.
Our staff body is a collaborative, close-knit and diverse community that learns together, has fun together and continues on our journey towards all-round excellence for each individual student, year after year. Our staff feel empowered, supported and are provided with the highest-quality professional development.
As part of United Learning, staff at The Hurlingham Academy enjoy enhanced rates of pay, additional planning days, shared curriculum resources, access to subject advisers and networks, 20% PPA time across an average working week, enhanced parental leave, wellbeing support, access to free and confidential counselling support, an excellent CPD offer and career progression opportunities within school clusters.
The Hurlingham Academy is located in Fulham, West London, just 10 minutes from Parsons Green tube station and within a stone’s throw of the River Thames. We welcome visits from prospective applicants.Working Hours :Monday - Friday, 8.10am - 4.10pm. Term time only.Skills: Communication skills,Organisation skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Literacy Skills,Ability to self evaluate,Self-motivated,Flexible approach,Willingness to travel....Read more...
1st Line Engineer – IT Managed Services – London (flexible working – mainly WFH)
Up to £32,000 PA
A well established and leading IT Managed Service Provider is seeking a motivated and technically driven 1st Line Engineer to join them on a permanent basis. Established over 20 years ago, our client has become a leader in their field and has developed an excellent reputation within industry for providing a vast range of IT services with their clients being at the centre of everything they do. They work with a wide range of clients, of varying sizes and demands, across London and the Home Counties.
You’ll be working within a dynamic and well-established team providing 1st line support across an array of different clients, internal systems and management. This role will allow you to quickly establish yourself within the team and will give you the opportunity to gain exposure to 2nd Line responsibilities and eventually 3rd line/project work. Our client has created a hard-working yet fun and collaborative environment, they pride themselves on not just providing first class technical solutions but doing this with an exemplary level of customer service.
Responsibilities:
- Provide 1st (and some 2nd) line support by remotely troubleshooting, resolving and escalating incidents
- Answer service desk calls and log tickets on their PSA (Professional Services Automation software), ConnectWise
- Attend client sites when required
- Produce and maintain accurate technical documentation
- Assist with the deployment of client and internal projects when required
Requirements:
- Previous experience working within a 1st Line role, within an IT Services environment
- Posses excellent customer service skills, with the ability to break down technical terms
- Excellent troubleshooting, analytical and problem solving skills
- Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, Microsoft Office and Microsoft 365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices.
- Posses an understanding of RMM, backup and networking principles
- Basic hardware knowledge
In return, they are offering up to £32,000 PA (depending on experience) plus numerous other benefits, including funding further training/certifications.
Standard office hours with an occasional on-call element (paid extra).
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Troubleshoot and resolve incidents to support our customers on our various hosted service platforms.
Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable.
Provide best practice recommendations and answer technical questions from our customers enabling them to leverage full potential from their solutions.
Work alongside experienced engineers with customers to configure enhancements to evolve their Route 101 deployed solutions.
Create and update support tickets on our Support Desk systems and provide regular updates on incidents to our customers.
Provide change and maintenance notifications to customers and field any associated queries relating to partner change activity.
Assist in maintaining internal company IT systems as well as staff laptops and peripheral equipment.
Working on PowerShell and scripts.
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Through the Level 3 IT Support Apprenticeship, you’ll gain a comprehensive understanding of IT infrastructure, support systems, troubleshooting methods, and cloud services. Training includes live sessions, practical tasks, and one-to-one mentorship to ensure you build skills that last.
Employer Description:Outsource the day-to-day management and configuration of your platforms to us so you can concentrate on what matters most - your customers.
More than a service, we view our Managed & Value Realisation Services as a strategic partnership. Our team is committed to delivering ongoing value and long-term success, providing proactive, thorough and responsive service across your entire tech stack using world-class software and a skilled team of people with extensive experience.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working....Read more...
Job Title: Assistant General Manager – Branded Hotel Group - DublinSalary: Up to €70,000 + bonusLocation: DublinI am on the lookout for an Assistant General Manager to join this branded hotel group in Dublin. My client is looking for a confident individual with a passion for hospitality to join their team. As AGM you will support the General Manager and oversee the Heads of Department. My client is looking for someone who enjoys being on the floor and who leads by example. About the company and benefits
International hotel groupCompetitive salaryBonusCareer opportunities Discounts throughout the group
About the position
Monitor and support the front desk teamOverseeing the daily operationsAct as an ambassador for the brandAct as host and provide the highest level of customer serviceOversee the Heads of Departments and report to the General ManagerRecognise sales opportunities and train the team on these
The successful candidate
Experience in a similar position or hotelsExperience managing teamsStrong background in Rooms & Front Office Manager rolesMust be well presented with flawless communication skillsFluent in English, both written and spokenA natural team leader
If you are keen to discuss the details further, please apply today or send your cv to Ed at Corecruitment dot Com....Read more...
Conduct routine inspections of premises and equipment, thus ensuring buildings, valuables or people are safe, secure,and set up to standard
Conducting health and safety checks
On and offboarding of staff members
Make sure new starters have desk allocation and all requirements to complete their duties
Any staff leaving make sure all items are returned on their last day of service
Keep the asset register and staff allocation documents up to date
Liaise with delivery personnel to ensure all deliveries are collected, inventoried, and placed securely
Furniture moving and assembling
Coordination of campus events
Conducting basic handyperson services such as fixing classroom/staff room equipment's and other DIY tasks such as painting, locks replacement/repairs, white board and soft board installation along with blind etc.
Handling heavy loads in a safe manner (manual handling training will be provided)
Monitor stock levels of office equipment and furniture and replenish as required
Store management - Monitoring stock levels and ordering consumables for storerooms like cleaning and refreshment
Act in front of house and greet students, visitors, and staff in a professional manner
Training:Facilities Services Operative Level 2 Apprenticeship Standard.Training Outcome:Full-time Facilites Officer position. Employer Description:GBS is a higher education provider offering a range of sector-relevant courses across eight campuses in London, Manchester, Birmingham, Leeds and beyond. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in banking, finance, accounting, business, tourism, healthcare – and more.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Physical fitness....Read more...
As a Multi-Channel Marketing Apprentice, you will work as part of our Marketing team across a range of campaigns for organisations with social purpose, including charities, local authorities and public sector bodies. This will include activities such as:
Contribute to the development of marketing plans, through activities such as audience persona development, communications planning, key message development, and channel identification and tactics.
Undertaking research activities such as desk-based research, survey creation and focus group recruitment.
Writing content for marketing materials, including social media, email, posters, and newsletters, in line with clients’ tone of voice and brand.
Learning about and utilising behaviour change strategies such as COM-B, EAST and nudge theory.
Scheduling social media posts and content, across a range of channels, for both paid and organic campaigns.
Monitoring, reviewing and optimising digital campaigns to help them deliver the required outcomes for clients.
Developing briefs for content and creative teams.
General administrative support across all marketing activities.
Training:You will attend York College one day per week and be based in the workplace for four days per week.Training Outcome:Brightsparks works across a range of marketing specialisms, and depending on organisational growth, may have roles in either marketing or digital marketing available at the end of the training in spring 2027. A conversation about potential opportunities will take place before the end of the apprenticeship.Employer Description:Brightsparks is a full service agency based in York and specialising in behaviour change for social good. We believe in the power of purpose-focused organisations as a force to bring about positive change for people and society. That’s why we exclusively work with social purpose organisations to help them achieve their goals.
Established in 2018, our workforce of 26 staff provides services such as marketing campaigns, brand development, market research, service consultancy, website and app development, and social media management.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Creative,Digital skills....Read more...
