Service technicians are trained in all areas of vehicle mechanics and electronics, from engine and exhaust systems to air conditioning and security features.
The role will vary by the employer based upon the specific needs of the location, but the position typically involves:
Developing an understanding of workshop equipment
Advising the service receptionists about required repairs
Producing time estimates
Maintaining repair and service records
Training:
The programme lasts for at least 36 months (3 years) and you'll achieve a nationally recognised qualification
All our apprentices are employed through the dealer network and attend weeklong block training at our state-of-the-art training centre in Daventry.
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as Virtual Classroom sessions and E-Learning modules
Your development is supported through your apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry
This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Qualification: Level 3 Motor Vehicle Service and Maintenance Technician (Light Vehicle)
Before the Standard is met, all apprentices must hold a certificate that meets the EU’s 2014 F-gas regulation
Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Employer Description:The Pentagon Transit Centre in Halesowen is an official Ford dealership. We have the full range of new vehicles for sale, including the New Transit Connect and the New Transit Courier. Drop in to our showroom to see some of these vehicles on display, or to arrange a test drive in any of the range.
Alongside our new vehicles we also have a number of Ford Approved used vans and pick-ups onsite. To view our current stock use the link below.
We also have all your aftersales needs covered with our extended hours workshop offering Ford servicing and MOTs, and our parts desk to ensure your vehicle is kept moving.Working Hours :Monday - Friday, between 8.30am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
You will be responsible for:
Providing high-quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
Keeping records of all users including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault-finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Daily checking and backing up of servers
Escalating calls or technical issues internally or to third parties as appropriate
To assist and train students and staff in the use of the Network when applicable
Updating pages on school-controlled websites where required
Changing telephone extensions and names on the school phone system
Assisting the IT Lead in all IT-related projects
Updating IT equipment and maintaining the asset register
Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Training Outcome:On successful completion, the apprentice will be qualified as a Level 3 IT Support Technician, which will provide a clear progression path, enabling individuals to develop their skills and advance in their careers. The knowledge gained through apprenticeships can serve as a solid foundation for further specialisation or higher-level qualifications.Employer Description:The Elms Academy is a diverse and vibrant community situated on Clapham Common. In 2024 our A level results were ranked amongst the top in United Learning Academies with 36% A*-A and 71% A*-B grades. In terms of GCSE results, a tremendous 76% of students achieved a grade 4 or above in both English and maths, with 59% achieving grade 5 or above in the two subjects. Our progress 8 score was +0.91 which put us at the top of the Lambeth borough.
These results are due to the unique culture and community that has developed at The Elms Academy. The highest expectations of students and real academic rigour are combined with a strong focus on developing the whole child. There is a culture in which every single child matters, and must be supported to achieve their full potential. Unlike local selective schools, our pupils are from a variety of backgrounds and are mixed gender, meaning that Grammar Stream pupils will learn how to socialise and communicate effectively with others. 41% of our students are pupil premium (nearly twice the national average) and so we are working to help some of the UK's most disadvantaged students achieve the best GCSE results possible and thus change lives. All staff at the academy are driven by a strong mission to provide educational excellence to students with the least privilege.
Our results show that The Elms Academy is a place where students from all backgrounds thrive academically and socially in an atmosphere of mutual respect, tolerance and diversity. Our academic approach is for every student in every lesson to enjoy their learning. We strive to ensure that our teaching standards are exceptionally high, and that children feel safe and supported in school. Lessons follow a knowledge-rich and academically rigorous curriculum, and we place a significant emphasis on teachers inspiring their students to love their subject through strong personal subject knowledge and a passion for their subject.
The Elms Academy is a close-knit and diverse community that learns together, has fun together and continues on our journey towards all-around excellence for each individual student year after year.
The Academy has cultivated a friendly and welcoming environment for all its staff, with a strong collaborative culture that has community at its heart. Our staff feel empowered, supported and are provided with the highest-quality professional development and effective performance management. We pride ourselves on ensuring that every member of staff is supported to be the best they can in the classroom and to achieve their career aspirations. That helps us to build our own talent pipeline. We have made staff wellbeing a priority by promoting good physical and mental health and listening to the feedback from all staff.Working Hours :Monday-Friday between 8.10am-4.10pm. Term time only.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Literacy Skills,Self-motivated,Flexible approach,Willingness to travel....Read more...
To record, track and prioritise incidents and service requests at the first point of contact.
To resolve user requests in a timely manner to ensure achievement of the ICT service level agreement while customer-focused metrics remain at a high level of satisfaction.
To keep the Knowledge Base updated with the latest updates to solutions, create articles based on new problems logged with the Service Desk and use other teams’ solutions to fix calls at the first point of contact.
To manage multiple communication channels on a day-to-day basis.
You will be supported to achieve your apprenticeship qualification.
You will be encouraged to learn how to troubleshoot and administer bespoke systems at Bracknell Council.
Training:Your learning will be a combination of online classroom-based sessions, one-to-one support with a workplace coach and on-the-job learning and will last for 15 months. At the end of the programme, you will complete an end-point assessment and when this is successfully completed, you will gain your Information Communications Technician level 3 qualification.Training Outcome:Allows you to gain experience to move into specialised ICT roles.Employer Description:Bracknell Forest Council is a small unitary authority. The Council provides services to the community such as the Libraries, road maintenance, waste and recycling, council tax but also schools and social care. We positively celebrate Diversity & Inclusion for all our employees
and residents. As one of our employees, we want you to fulfil your potential, feel valued for your individuality and feel confident bringing your authentic self to work.
At Bracknell Forest Council we are always looking for better ways of doing things. The people in our community are at the centre of all that we do. Our staff are vital for delivering innovative projects and you will be trusted to take ownership of your own work. You will have time to immerse yourself in the community and be supported by our managers and leaders to excel in your role.
A career with us means having everything you need to build on your skills to build better relationships and communities.Working Hours :Monday to Friday on a rota basis covering the hours of 8am-6pm typically. Some out of hours work may be required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Patience....Read more...
Contract Support - Chiswick - Up to £37,000 per annum Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Contract Support to work for an established Facilities company based in Chiswick The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Contract Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position Up to £37,000 per annum Office based Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral AdministrationCAFM knowledgeIf interested, please send your CV across to Stacey at CBW Staffing Solutions.....Read more...
Are you a confident, hands-on leader with a passion for agriculture and machinery? Want to work in a cutting-edge £4 million facility while being part of a business where your name, and your work, really matters? Sands Agricultural Machinery Ltd (SAM Sprayers) is an industry-respected, family-run manufacturer of crop sprayers based in beautiful rural North Norfolk. With over 50 years of heritage, we're a household name in the sector, trusted for quality, service, and innovation. As we grow into our brand-new headquarters, we're looking for a skilled, motivated Service Manager to join the leadership team and shape the next phase of our journey.This isn't a corporate desk job. It's a high-impact, people-first position where your organisational skills, engineering knowledge, and ability to lead from the front will be key to success. You'll work across workshop and field service teams, support dealers across the UK and Europe, and ensure our customers continue to receive the exceptional aftercare we're known for.You'll also need the confidence and emotional intelligence to work closely with the personalities that define a small family-run business, where every decision matters and relationships are everything.You'll thrive here if you:
Have proven experience in a Service Manager or Supervisor role within a similar environment, managing both on site staff and field service technicians.Have strong knowledge of agricultural and/or horticultural machinery (preferred).Understand the nuances of the agricultural worldAre used to working in or with small, family-run firmsKnow how to lead, motivate and organise field and workshop teamsCan balance long-term planning with fast-paced, responsive problem solvingAre flexible with regards to seasonal working, with longer hours over the summer months
Be Part of a Business Where Your Leadership Makes a DifferenceThis is your chance to be part of a company that blends tradition with modernity-engineering excellence with hands-on, personal service. You'll have access to state-of-the-art facilities, a supportive leadership team, and a business culture built on loyalty, integrity and teamwork.What You'll Be Doing:
Manage and motivate the Service Team across Catfield HQ and Holbeach DepotBe the key point of contact for customers, engineers, and dealersPlan and coordinate engineer schedules, parts, and service activityOversee workshop jobs (including warranty work and machine upgrades)Ensure a responsive, logged and professional approach to technical supportUse Syteline ERP to plan, quote and monitor service jobsSupport training, development and performance in the off-seasonCollaborate with Sales, Design and Operations to drive business improvements
Join a Team That's Part of the Future of British AgricultureIf you're ready to lead, solve problems, and grow with a business that values people as much as performance, we want to hear from you. Apply now to be part of a business that wants and supports leadership and drive. ....Read more...
Service Technician (Field) - Global Leader
Location: Maidstone Outskirts - Covering Southeast
Contract Type: Permanent
Salary: £48,783.96 + Benefits (below)
- Join a global leader in the design and manufacturing
- Collaborate with a team that values respect, communication, teamwork, recognition, and quality
- Generous benefits package including non-contributory life assurance, 25 days holiday + bank holiday, pension, and cash plan
- Opportunities for growth and development within a well-established and innovative company
Our client, a global leader in design and manufacturing, is seeking a skilled Service Technician to join their team on the outskirts of Maidstone, covering the Southeast region. This is an exciting opportunity for an experienced Service Technician to contribute to the success of a company renowned for developing industry-leading, environmentally focused products.
Position Overview
As a Service Technician, you will play a crucial role in maintaining and servicing our client's fleet of vehicles. Your expertise in diagnostics, repairs, and planned servicing will ensure that these vehicles operate at peak performance, contributing to the company's mission of providing environmentally conscious, performance-focused solutions.
Responsibilities
- Carry out planned servicing, repairs, and diagnostics on all vehicles
- Competently use electrical meters, hydraulic flow, pressure gauges, and diagnostic tools
- Communicate effectively with the Service Desk regarding timekeeping, requests, and job details
- Accurately complete job reports, risk assessments, defect sheets, and service schedules
- Maintain company van cleanliness, tools, and equipment, ensuring roadworthiness and secure parking
- Foster strong relationships with customers and the Service Office through excellent communication
- Adhere to company policies, health and safety regulations, and customer-specific rules
- Provide feedback on technical problems and accurately label and return warranty parts
- Maintain a professional image and promote the company's products and services
Requirements
- Proven experience as a Service Technician or similar role
- Strong familiarity with vehicle servicing and related equipment
- Proficiency in using diagnostic tools and equipment
- Excellent problem-solving and communication skills
- Ability to remain calm under pressure and prioritise tasks effectively
- Well-organised with highly developed time management skills
- Commitment to providing exceptional customer service
- Valid driving licence and willingness to travel within the Southeast region
Company Overview
Their innovative approach has solidified their position as an industry pioneer. The company values respect, communication, teamwork, recognition, and quality, fostering a positive and supportive work environment for all employees.
Benefits
- Bereavement leave
- Non-contributory life assurance
- 25 days holiday + bank holiday
- Pension scheme
- Cash plan
Alongside this generous benefits package, you'll be immersed in a value-driven environment that prioritises respect, communication, teamwork, recognition, and quality. Our client is committed to providing opportunities for growth and development, ensuring that their employees can build rewarding careers within the organisation.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Are you looking to kick start your career in the Powered Access Industry? Keen to work for one of the fastest-growing companies in the UK? Then Star Platforms could be the perfect opportunity for you.Star Platforms is looking for dynamic individuals who are passionate about customer service, teamwork, and sales—and who want the chance to earn while training for a nationally recognised qualification.If you have the potential to be a future leader, and you're eager to immerse yourself across all areas of a business while building a long-lasting and successful career, then this could be the right path for you.How Star Platforms Will Support YouFrom your very first day, you’ll be fully supported in your role to ensure your development is nurtured throughout your journey with Star Platforms.As part of this 12-month apprenticeship programme, you will gain the tools and experience needed to be successful in the role. Over the course of the programme, you will explore:How the Powered Access Industry operates, from initial customer contact right through to the delivery of equipment on-site.How Star Platforms’ wide range of machines and services work from both sales and operational perspectives.Various departments across Star Platforms, where you’ll receive hands-on training to build a well-rounded understanding of the business.What it takes to deliver exceptional customer service—the very thing that sets Star Platforms apart from the competition and keeps customers coming back.What a Typical Day Looks LikeNo two days are the same at Star Platforms. Every call and customer request is different, which means you’ll gain experience across multiple areas of the business. This variety will help you discover your strengths and decide how you’d like to develop your career further.Your Key Responsibilities Will Include:Engaging with customers via phone and email, building strong relationships that encourage repeat business through excellent customer service.Supporting customers by providing information about Star Platforms' products, preparing quotes, fulfilling orders, and closing sales over the phone.Updating Star Platforms’ systems to ensure accurate information is recorded, allowing the next stage of the process to run smoothly across internal teams.Collaborating with your team to help maintain the highest standards across the business, always putting the customer at the centre of everything you do.Training:Level 3 Customer Service Specialist.Training Outcome:Throughout your apprenticeship you will receive the training to become a Hire Desk Sales Advisor upon successful completion of the apprenticeship, which could lead to progression to Team Leader or Managerial roles in the Future.Employer Description:Star Platforms offer a UK wide powered access hire service.Working Hours :40 hours per week, Monday - Friday. Hours are 8.00am - 5.00pm or 8.30am - 5.30pm.Skills: communication skills....Read more...
Company Overview
At IITAC, we value providing superior customer service and are committed to the successful operation of our information technology systems. The role of help desk technician will assist our customers with questions and problems concerning computer systems, hardware, and software.
The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, aiming to resolve issues with efficiency and maintaining a high level of customer satisfaction. The role requires excellent problem-solvers with outstanding communication and customer service skills.
Job Purpose
To provide a consistent high level of customer service by providing timely, effective and knowledge-based IT support to all IITAC customers, fielding questions and concerns to provide optimal IT-based solutions.
Objectives
Provide quick and effective assistance with information technology systems
Guide customers remotely and in person through systems configuration, troubleshooting and maintenance
Listen attentively to customers’ questions and concerns and offer optimal solutions
Prioritise customer satisfaction in all communications, directing unresolved issues to next-level personnel
Work with desktop support engineers to provide customers with superior service
Represent IITAC with professionalism and integrity while helping to advance our company mission
Responsibilities
Respond to tech enquiries over the phone, via email, through online chats, or in person
Inform customers about IT products and services
Walk customers step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with customers to maintain high level of service
Communicate customer feedback to the appropriate internal team members
Skills and qualifications
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanour with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Personal Attributes
Passion for problem-solving and customer service
Tech savvy, with experience working in a tech-related field
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Training:Day-release training will take place at Burnley College. Training Outcome:Potential for employment on successful completion of the apprenticeship. Employer Description:IITAC provides a comprehensive range of leading edge IT and communications services to companies and organisations, large and small, around the world.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Patience,Great aptitude for listening,Friendly demeanour,Tech savvy,Eagerness to learn....Read more...
Everyone Active are looking for enthusiastic and energetic candidates to work towards their Leisure Team Member Level 2 apprenticeship over the course of 15 months. There are five key areas of work all leisure team members will cover; leisure and fitness operations, lifeguard duties, swimming teaching duties, gym instruction and leading group activities. You will act as a Lifeguard, Swimming Teacher, Gym Instructor and Group Activity Leader amongst other operational duties.
You will achieve your Level 2 in Fitness Instructing, Level 1&2 Swim Teaching & NPLQ Lifeguarding Qualifications as part of this apprenticeship.
Your duties will include:
Provide exceptional customer service to all members
Assisting with gym tours and inductions
Covering lifeguard positions
Support the centre swim teaching team to deliver exceptional swimming lessons
Adopting a customer service-focused approach to your responsibilities
Showing members how to use the gym equipment and machines
Creating personal exercise places for members
Understanding health, safety and welfare in a fitness environment
Support and motivate clients who take part in physical activity
Safe and effective pool supervision
Equipment setups safely and on time
Effective communication with other team members
You will work a combination of gym and leisure side hours whilst working within the centre. Please be aware, this will also include working on the reception desk when required.
Progression within the company is a core value, and on completion of your apprenticeship, you will have plenty of opportunities to progress and develop within the company.
This is a full-time position, and you will be required to work a minimum of 30 hours per week on a shift basis at your designated centre. You will receive ongoing training and benefit from free use of the gym and swimming pool.Training:Leisure Team Member Apprenticeship L2 including Functional Skills in maths and English.Training Outcome:Potential Progression to Team Leader and then onto Duty Management training.Employer Description:Sports and Leisure Management Limited (SLM Ltd) is the company behind the Everyone Active brand. The Company is the longest established leisure contractor in the UK having been formed in 1987 by our CEO Stephen Hulme. The Company has seen significant growth over the years and currently manages 93 sports, leisure and cultural facilities in partnership with 34 Local Authority clients.Working Hours :40 Hours Per Week - Exact Shifts To Be Confirmed - Including Early Mornings, Evenings And Weekends.Skills: Team Working,Organisation Skills....Read more...
Everyone Active are looking for enthusiastic and energetic candidates to work towards their Leisure Team Member Level 2 apprenticeship over the course of 15 months. There are five key areas of work all leisure team members will cover; leisure and fitness operations, lifeguard duties, swimming teaching duties, gym instruction and leading group activities. You will act as a Lifeguard, Swimming Teacher, Gym Instructor and Group Activity Leader amongst other operational duties.
You will achieve your Level 2 in Fitness Instructing, Level 1&2 Swim Teaching & NPLQ Lifeguarding Qualifications as part of this apprenticeship.
Your duties will include:
Provide exceptional customer service to all members
Assisting with gym tours and inductions
Covering Lifeguard positions
Support the centre swim teaching team to deliver exceptional swimming lessons
Adopting a customer service focussed approach to your responsibilities
Showing members how to use the gym equipment and machines
Creating personal exercise places for members
Understanding Health, safety and welfare in a fitness environment
Support and motivate clients who take part in physical activity
Safe and effective pool supervision
Equipment setups safely and on time
Effective communication with other team members
You will work a combination of Gym and Leisure side hours whilst working within the centre. Please be aware, this will also include working on the Reception Desk when required.
Progression within the company is a core value, and on completion of your apprenticeship you will have plenty of opportunities to progress and develop within the company.
This is a full-time position, and you will be required to work a minimum of 30 hours per week on a shift basis at your designated centre. You will receive on-going training and benefit from free use of the gym and swimming pool.Training:Leisure Team Member Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Potential Progression to Team Leader and then onto Duty Management training.Employer Description:Sports and Leisure Management Limited (SLM Ltd) is the company behind the Everyone Active brand. The Company is the longest established leisure contractor in the UK having been formed in 1987 by our CEO Stephen Hulme. The Company has seen significant growth over the years and currently manages 93 sports, leisure and cultural facilities in partnership with 34 Local Authority clients.Working Hours :40 hours per week - Exact shifts to be confirmed - including early mornings, evenings and weekends.Skills: Team Working,Organisation Skills....Read more...
Project Manager – InfrastructureSolihull (hybrid working)Up to £85,000 PA plus excellent benefits
An exciting opportunity has arisen for an experienced Project Manager to join a forward-thinking organisation delivering cutting-edge infrastructure solutions across the UK. With a strong track record of innovation and continuous improvement spanning over two decades, this role offers the chance to lead high-impact projects in a dynamic and collaborative environment.
They are seeking a proactive individual with a proven background in managing IT and Telecoms infrastructure projects. You will be instrumental in shaping connectivity solutions that empower businesses nationwide while ensuring an exceptional customer experience throughout every phase of the project lifecycle.
Key Responsibilities:
• Lead the end-to-end delivery of infrastructure projects, managing scope, timelines, resources and budgets with confidence
• Act as the primary liaison between customers and internal teams, aligning expectations and driving successful outcomes
• Maintain high-quality project documentation including Statements of Work (SOWs), RAID logs and Project Initiation Documents (PIDs)
• Champion customer experience by building strong relationships and maintaining regular transparent communication with stakeholders
• Ensure seamless transitions to operational support teams, preparing the Service Desk for successful handover
• Consistently deliver results that meet key milestones and internal KPIs
Key Requirements:
• Previous experience delivering IT or telecoms infrastructure projects
• Ideally hold relevant certifications (Prince 2 etc.)
• Strong understanding of networking technologies
• Proficient in project management tools such as MS Project, Monday.com, Trello or Smartsheet
• Strong communication and relationship management skills
• Highly organised with excellent planning and time management abilities
• Proficient with Microsoft Office tools
• Ability to obtain BPSS and other relevant security clearances
Competitive salary of up to £85,000 PA plus some excellent benefits; 25 days holiday, enhanced pension, private medical insurance, hybrid working with flexible core hours and more.
This is a fantastic opportunity for a driven Project Manager looking to make a tangible impact in a growing organisation committed to delivering excellence.....Read more...
Asset Management – Ensure that the ITAM database is kept up to date, ensuring that the asset lifecycle and disposal is followed
Diagnose and resolve hardware and software-related issues in a timely manner, escalating more complex issues to higher-level support teams as needed
Assist with user account management tasks such as password resets, access provisioning, and account setup/deactivation
Educate users on basic IT concepts and best practices to enhance their productivity and security awareness
Proactively monitor, assess, and report on all tickets against defined Incident and Request Management KPIs, ensuring that appropriate action is taken to progress tickets where required
Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the problem management process
Windows OS knowledge
Office 365 and Outlook knowledge
Using remote troubleshooting tools
Implementing and cascading new processes
Responding to customers when service issues are detected
Problem-solving and analytical abilities, with a keen attention to detail
Logging and keeping records of customer service issues and solutions in the helpdesk ticket system
Communicating with second- and third-line support and escalating service issues to the appropriate level for swift resolution
Updating self-help documents so customers and colleagues can fix problems themselves
Training:Delivery model:
Work-based training with your employer
Day release during term time (approximately 1 day a week for 1 year)
Regular meetings with your training coordinator to monitor progress and well-being
Approximately four on-site assessment visits per year
Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
Level 2 Functional Skills in English and Maths (if required)
Level 3 Information Communications Technician Apprenticeship
End Point Assessment:
Work-based project and presentation
Portfolio-based interview
Training Outcome:
Service Desk Analyst
Deskside Support Analyst
Employer Description:Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
At Siemens Healthineers Magnet Technology in Eynsham, Oxford, we are a world leader in the design and manufacture of superconducting magnetic resonance imaging magnets for medical applications and we take enormous pride in developing truly innovative technology to produce superconducting magnet solutions of exceptional quality. From concept stage through to product delivery, we aim to continually push technological boundaries, as it is our mission to make MRI systems more widely accessible across the world.Working Hours :Monday to Friday – 09:00 to 16:30Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Interpersonal....Read more...
Everyone Active are looking for enthusiastic and energetic candidates to work towards their Leisure Team Member Level 2 Apprenticeship over the course of 15 months.
There are five key areas of work all leisure team members will cover; leisure and fitness operations, lifeguard duties, swimming teaching duties, gym instruction and leading group activities.
You will act as a Lifeguard, Swimming Teacher, Gym Instructor and Group Activity Leader amongst other operational duties.
You will achieve your Level 2 in Fitness Instructing, Level 1&2 Swim Teaching & NPLQ Lifeguarding Qualifications as part of this apprenticeship.
Your duties will include:
Provide exceptional customer service to all members
Assisting with gym tours and inductions
Covering Lifeguard positions
Support the centre swim teaching team to deliver exceptional swimming lessons
Adopting a customer service focussed approach to your responsibilities
Showing members how to use the gym equipment and machines
Creating personal exercise places for members
Understanding Health, safety and welfare in a fitness environment
Support and motivate clients who take part in physical activity
Safe and effective pool supervision
Equipment setups safely and on time
Effective communication with other team members
You will work a combination of Gym and Leisure side hours whilst working within the centre.
Please be aware, this will also include working on the Reception Desk when required.
Progression within the company is a core value, and on completion of your apprenticeship you will have plenty of opportunities to progress and develop within the company.
This is a full-time position, and you will be required to work a minimum of 30 hours per week on a shift basis at your designated centre. You will receive on-going training and benefit from free use of the gym and swimming pool.Training:
Leisure Team Member Apprenticeship Level 2 including Functional Skills in maths and English
Training Outcome:
Potential progression to Team Leader and then onto Duty Management training
Employer Description:Sports and Leisure Management Limited (SLM Ltd) is the company behind the Everyone Active brand. The Company is the longest established leisure contractor in the UK having been formed in 1987 by our CEO Stephen Hulme. The Company has seen significant growth over the years and currently manages 93 sports, leisure and cultural facilities in partnership with 34 Local Authority clients.Working Hours :Exact shifts to be confirmed Including Early Mornings, Evenings and Weekends.Skills: Team Working,Organisation Skills....Read more...
Everyone Active are looking for enthusiastic and energetic candidates to work towards their Leisure Team Member Level 2 apprenticeship over the course of 15 months. There are five key areas of work all leisure team members will cover; leisure and fitness operations, lifeguard duties, swimming teaching duties, gym instruction and leading group activities. You will act as a Lifeguard, Swimming Teacher, Gym Instructor and Group Activity Leader amongst other operational duties. You will achieve your Level 2 in Fitness Instructing, Level 1&2 Swim Teaching & NPLQ Lifeguarding Qualifications as part of this apprenticeship.
Your duties will include:
Provide exceptional customer service to all members
Assisting with gym tours and inductions
Covering Lifeguard positions
Support the centre swim teaching team to deliver exceptional swimming lessons
Adopting a customer service focussed approach to your responsibilities
Showing members how to use the gym equipment and machines
Creating personal exercise places for members
Understanding Health, safety and welfare in a fitness environment
Support and motivate clients who take part in physical activity
Safe and effective pool supervision
Equipment setups safely and on time
Effective communication with other team members
You will work a combination of Gym and Leisure side hours whilst working within the centre. Please be aware, this will also include working on the Reception Desk when required.
Progression within the company is a core value, and on completion of your apprenticeship you will have plenty of opportunities to progress and develop within the company.
This is a full-time position, and you will be required to work a minimum of 30 hours per week on a shift basis at your designated centre. You will receive on-going training and benefit from free use of the gym and swimming pool.Training:Leisure Team Member Apprenticeship L2 including Functional Skills in maths and EnglishTraining Outcome:Potential Progression to Team Leader and then onto Duty Management training.Employer Description:Sports and Leisure Management Limited (SLM Ltd) is the company behind the Everyone Active brand. The Company is the longest established leisure contractor in the UK having been formed in 1987 by our CEO Stephen Hulme. The Company has seen significant growth over the years and currently manages 93 sports, leisure and cultural facilities in partnership with 34 Local Authority clients.Working Hours :30 Hours Per Week - Exact Shifts To Be Confirmed - Including Early Mornings, Evenings and Weekends.Skills: Team Working,Organisation Skills....Read more...
Develop and implement new processes, train internal and external clients, and ensure adoption.
Serve as the primary client contact during the service process.
Identify faults, error messages, and module corrections.
Conduct comprehensive diagnostic tests, analyse data and provide technical interpretations.
Prepare and deliver customer reports.
Explain technical diagnoses and repairs to both technical and non-technical individuals.
Stay updated with evolving automotive technology through training and e-learning.
Report mechanical repair issues to management as they arise.
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking.
Learn about core networking principles, including network addressing, cloud, virtualisation and security.
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures.
Train with QA – the largest and leading provider for both Microsoft and AWS training.
Learn technical content that aligns to, and is relevant to, employers and the market.
Learn about DevOps methodologies and the fundamentals of databases and data migration.
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Employer Description:Repairify is a leader in providing OEM diagnostics and ADAS calibration services to repair shops worldwide. With headquarters in Peterlee, UK, and Plano, Texas, our patented remote diagnostic device allows shops to efficiently diagnose and repair complex vehicle issues, supported by our team of certified master technicians.Working Hours :Monday to Friday (shifts between 7.00am - 6.00pm), rotational Saturday shift (7:30am - 4.00pm).Skills: IT skills,Attention to detail,Team working,Non judgemental....Read more...
Responsibilities:
Answer support calls promptly and handle them in accordance with our documented processes.
Record and prioritise customer queries in a ticketing system ensuring adherence to SLAs.
Build and maintain customer relationships.
Diagnose and troubleshoot a wide range of technical issues providing resolutions or escalating where appropriate.
Actioning change requests for user accounts and systems.
Deploy and maintain a wide range software on customer systems.
Contribute to and help maintain our internal knowledge base.
Educate users on how to use various software and systems.
Maintain a strong knowledge of our companies’ services and products to help effectively and efficiently respond to customers queries.
Training:The training schedule is made up of remote learning session, assignments, and classroom based study. Training Outcome:etiCloud offer successful and structured career progression routes. Our Apprentice Service Desk Engineers develop their technical IT skills and progress into our 1st and 2nd line Engineering teams, with a long term plan to specialise in Infrastructure, Software, Security, or DevOps. We also offer continued learning opportunties through higher level apprenticeships and external training. Employer Description:etiCloud - Delivering tomorrow's technology, today..
Data security is more important than ever. That's not going to change. So you need a company that understands your business needs, and that you can trust to take care of them. But you don't have to take our word for our reliability, security and professionalism (or even the many kind words from our clients), etiCloud is part of the elite top 1% of worldwide business with ISO accreditation.
Our ISO 27001 accreditation relates to our defined and implemented best-practice information security processes. So you can be sure that your data, and that of your clients, is secure.
We're equally proud of our ISO 9001 accreditation as an integral part of it is customer satisfaction. It demonstrates our commitment to our customer-led approach - one of the reasons we've built, and continue to build, our business on referrals.Working Hours :Monday to Friday, 8 hours per day, 40 hours per week. Shifts between the hours of 8.00am and 6.00pm.
The option for out of hours work is available on a rota basis once settled into the role.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Technical support - assist with the resolution of technical enquiries to the service desk
Internal operations - contribute to the continuous improvement of the Vospers ICT network
Administration and information management - maintain appropriate ICT related documentation
Support staff in the in the appropriate use of ICT within the business
Provide technical support by way of assisting with the resolution of ICT related problems
Ensure workload and priorities are managed effectively using the department helpdesk tool
Responsible for the general maintenance of ICT equipment throughout the organisation
Assist with the deployment of computer related hardware throughout the organisation
All other general activity
Training:You will receive specific on-the-job training from the employer in your workplace at Vospers.
Off-the-job training will be delivered using weekly classroom sessions delivered at Achievement Training city centres location, or you will be work-based and will be given time in the working week to study towards the theory element of the programme. You will be working towards:
Level 3 Information Communications Technician Apprenticeship Standard
Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE) will need to achieve this level before the end of their apprenticeship
Training Outcome:You could progress onto advanced and higher apprenticeships and future career opportunities can equate to:
Network engineering
Database administration
Business or systems analysis
IT security
IT project management
You can find more information on future careers by visiting https://nationalcareers.service.gov.uk/Employer Description:Today the Vospers Group, with a turnover approaching £235 million, consists of 16 separate sites offering vehicle sales and aftercare to its customers throughout Devon and Cornwall.
Vospers continued development reflects its loyalty to both customer and employee satisfaction. The Company is recognised as a leading employer in Devon and Cornwall and has won many prestigious awards for its outstanding commitment to customer care in the world of automotive retailing. The Company also maintains its position as one of the top 100 motor dealers in Great Britain. Vospers believe that employee engagement and retention forms a cornerstone of any successful organisation, which is reflected in its dedication to training, personal development, and open two way communication.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Organisation skills,Problem solving skills,Logical,Team working....Read more...
Mechanical Maintenance Engineer / Plumber – FM Service Provider – Canary Wharf – £46,000 + Package Are you a Mechanical Engineer / Plumber looking for a new challenge? Would you like to work for a leading Facilities Maintenance provider?CBW Staffing Solutions are currently recruiting for a Static Mechanical / HIU engineer / Plumber to carry out planned and reactive commercial maintenance across a High-end residential contract. The successful candidate will have a strong understanding of Facilities Maintenance and have a proven track record in commercial building maintenance. This position would be ideal for a maintenance Plumber currently in a similar position who is keen on progression. In return, the company are offering a competitive salary of up to £46,000 with a potential route into further career progression.Key duties & ResponsibilitiesExchange of domestic central heating system components including radiators, cylinders, tanks, and system controls Power flushing of central heating systemsClose down the reactive completed works as per the site requirement and report issues back to the contract support deskUndertake plumbing tasks to domestic and commercial installations including pressure systems, FCUs, pipe work, radiators, valves, pumps and motors.Increases pressure in pipe systems and observes connected pressure gauge systems to test for leaksHot & cold water systems, Calorifiers, Boilers, Legionella Control, general Plumbing servicesCold water storage tanksStrong knowledge and experience in working with HIUCommunicating with clients to understand their requirements, provide updates on work progress, and address any concerns or questions they may have.Maintaining accurate records of work performed, including inspections, repairs, installations, and compliance documentation.Hours of Work & Package InformationBasic Salary of up to £46,000Call out - 1 in 4Monday to Friday 10.00 – 19.0020 days holiday + Bank HolidaysTablet & Work Phone ProvidedFull company uniform RequirementsPlumbing - City & Guilds Level 2 (Essential)Plumbing - City & Guilds Level 3 (Desirable)Must be able to pass a DBS check or have a current DBS (Essential)Must be able to provide copies of your trade certificatesA proven track record in commercial building maintenanceMulti-skilledGood communication skillsClient FacingIf you are interested in this position please send your CV to Dan Barber of CBW Staffing Solutions to avoid missing out on this opportunity!....Read more...
Are you a Property Litigation Solicitor looking to handle top quality work in Leeds? Are you looking to work within a firm where your progression is based entirely on merit, and completely down to you rather than based on rigid structures? Do you want the freedom to express yourself, not to be micromanaged but yet get the support to develop?
The role
Work is on behalf of substantial commercial clients, there is a steady flow of quality and varied work which is almost exclusively on commercial matters but isn’t just a diet of asset management.
You would get plenty of autonomy, no micromanagement but there is a collegiate approach too.
Most of the work is one off pieces of litigation, although the team do undertake 1954 Act work, and there will be some of this, you can be sure that your desk won’t be dominated by it.
Clients are diverse, they include both national household brands and more local entrepreneurial clients.
You will be able to take on responsibility for clients yourself when you are comfortable doing so.
Working alongside a long established and highly regarded commercial property team full of quality individuals
Working with a Property Litigation Partner well-regarded for their work and also as being a very decent person to work with and a great manager.
What’s in it for you?
Work Life balance - Hybrid working model in place and this firm expects that its lawyers will enjoy a good work/life balance and not be working all hours.
Competitive salary – in line with market rate for a major regional commercial practice
25 days holiday increasing in line with service and with the option to purchase additional leave
Private Medical Insurance
Death in service
Wellbeing benefits including Employee Assistance Programme
Enhanced parental leave policies
About you
The successful candidate will be looking to develop their experience in property litigation, as well as showing a demonstrable interest in building their career and becoming one of the best in their field with the support and development that they have to offer.
4+ year PQE with experience in Property Litigation.
Please note our advertisements use PQE and salary level purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role.
Having been established for over 20 years, we are experts in legal recruitment. Our strength derives from the fact that we are well-known, well-respected and have developed long-standing bonds with both our clients and candidates and have become an authority on all aspects of legal recruitment. To hear more about this Property Litigation solicitor role, please contact Sophie Linley at Sacco Mann on 0113 236 6711.....Read more...
Job duties include:
Be the point of contact for any queries within the system, both internally and across our network, resolving tasks effectively and efficiently.
Diagnose and provide support for our IT hardware and software, for new and existing users.
Ensure all queries are logged and dealt with inside agreed SLA’s and analyse and report on trends.
Produce and maintain documentation for upcoming and existing software releases.
Ensure that a high level of customer service and support is provided to all internal and external customers.
Reduce customer down-time, by use of workarounds and ultimately solutions/fixes.
Ensure and major incidents are escalated to the appropriate person.
Training:Compliance and Risk Officer Apprenticeship Level 3.
Risk and compliance is a key department in any business. This apprenticeship is designed to give individuals in your organisation the knowledge they need to fully understand the implications in their team, organisation, and industry.
Ideal for those working within a, usually FCA, regulated environment, who are in the early stages of their career for spotting risk and compliance issues.
It is particularly beneficial for those individuals who need to understand frameworks, policies, and procedures to ensure your business runs effectively. Apprentices will also achieve a qualification from the International Compliance Association (ICA).
Apprentices will choose from the following Mandatory ICA qualification options: International Advanced Certificate in Anti Money Laundering, Advanced Certificate in Managing Fraud or International Advanced Certificate in Regulatory Compliance.
Also included in the apprenticeship:
ICA Public Workshops.
Optional Microsoft Specialist Skills.
Application of skills.
Development Sessions.
Portfolio of Evidence.
Professional Discussion.
Interview.
For each module, learners benefit from attending small, scheduled online classes taught by a subject matter specialist. Each apprentice will also have access to online materials which they will be directed to use.. An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.Training Outcome:Service Desk Technician, Engineer roles, DevOps, other areas of Tech support.Employer Description:We're transforming our industry with the best mortgage journey, which is only made possible by ensuring we empower our people to be their best at work, aligned to our core values. Our team are connected by our values we call our 'DNA'. Our DNA runs through everything we do at MAB and guides us on our journey for everyone to be their best self. https://www.mortgageadvicebureau.com/recruitment-page/ please see our video here to hear it from our very own people!Working Hours :Job duties include: Be the point of contact for any queries within the system, both internally and across our network, resolving tasks effectively and efficiently. Diagnose and provide support for our IT hardware and software, for new and existing.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Mobile Contract Supervisor - Central London - Commercial portfolio - up to 55k plus travel One of the capital's most established building maintenance contractors is currently looking to recruit a mobile contract supervisor to work across a number of high end blue chip commercial maintenance contracts covering Central London and the City. The role will be based from their Central London head office and time will be spent out and about across the client sites. The role will be working predominantly in a hands off capacity but there will be times when you are expected to assist with engineering duties. The role will be managing a team of four engineers across the portfolio and dealing with things such as management of small works, attending client meetings, appraisals and recruitment. Duties and responsibilities:Reporting to the Regional ManagerSupport the site managers and lead the portfolio in their absenceIdentify and quote for adhoc/extra/minor works across the sitesResponsible for Statutory & Code compliance of all sites, ensuring all sites remain compliant and are operating to the latest Technical and Health and safety guidance.Ensure Planned Preventative Maintenance (PPM) is carried out and ensure all PPM schedules are utilised and the appropriate documents controls are in place and up to date.Ensure compliance with statutory responsibilities and maintain records as required.Provide feedback on team and individual performance and identify development needs, conducting regular 1-2-1 and team meetings and performance reviewsFirst line supervision of Specialist Service Contractors, including Induction and signing off and actioning minor worksUtilising Help Desk and PPM systems to monitor staff’s performance and ensure service delivery and all SLA’s and KPI’s are met.Review the log books - Each week go through a different log book to ensure it is up to date and holds all the relevant information.Carry out hands on PPM and reactive maintenance as and when requiredAttend client meetingsOffer technical support to the client and engineering teamApplicants for the role must be able to meet the following criteria:Electrical, Mechanical or Building Services Engineering. HNC, NVQ Level 3 or Equivalent2-3 years leadership experience combined with good Mechanical and Electrical technical knowledge Proven experience as a Supervisor across multiple Contracts/ProjectsCapable of costing and supervising Reactive Repairs and Small Project worksA proven track record of delivery within the M&E Maintenance sectorKnowledge of SFG20 or Equivalent Maintenance SchedulesExperienced in Statutory & Mandatory Compliance Maintenance Records IOSH Working / Managing Safely, Safe system of Work Procedure – PTW; RAMS etc. Team PlayerComputer LiterateAble to Work on Own Initiative....Read more...
Act as an instant and accessible point of contact for all incoming IT related issues.
Gather appropriate information from customers to comprehend issues, queries or complaints.
Resolve or refer IT related issues to full resolution.
This role includes an emphasis on good customer service apprentices will be at the forefront and communicating regularly with our technological need for our internal workforce.
Problem solving so resolve tech issues and knowing where to signpost certain problems is incredibly important.
Act as an instant and accessible point of contact for all incoming IT related issues.
Gather appropriate information from customers to comprehend issues, queries or complaints.
Work to SLA (service level) thresholds for incidents, requests and problems, prioritising and managing workload effectively, managing several open incidents/problems and mini projects simultaneously.
Use knowledge of Hyde’s operating environment and software applications to diagnose and resolve problems where possible and escalate to the responsible team if not able to resolve at first touch.
Ensure that all hardware requests are logged correctly and contain the relevant information required for approval.
Process new starter and leaver requests and setup and change processes as per departmental procedures.
Always ensure confidentiality of users and customer data.
Give users guidance regarding the IT security policy.
Escalate calls to appropriate individuals/teams as necessary.
Demonstrate a proactive and proficient approach to dealing with IT service desk support through the systematic handling and recording of standard processes and procedures.
Work closely and in collaboration with the wider technology teams to ensure an effective all-round customer focused service is always delivered to both internal and external customers.
Develop the skills and knowledge to function in the team and to complete the apprenticeship standard.
Complete the apprentice standard in the allocated time.
Ensure all course work and assignments are completed.
Attend all meetings with professional coach and all training sessions.
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
· Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
· Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
· Prioritise systems support tasks and monitor and maintaining system performance.
· Maintain regulatory, legal and professional standards.
· Support the information systems needs for your business.Training Outcome:We aim to secure permanent positions at the end of an apprenticeship as well as offer experience. In the instance a role cannot be secured, we will aim to provide employability support.Employer Description:Hyde Housing Association are a leading affordable provider in South East England, London and Kent. We provide business functions which support our internal operational sub services, our technology team are the pivotal infrastructure supporting our service level capabilities, with a workforce of 1400 people.Working Hours :Monday - Friday 9am-5pmSkills: Communication skills,Problem solving skills,Proactive,Intuitive,Self motivated,Drive to learn,Time management skills,Honest....Read more...
Key Responsibilities:
Answer telephone calls and respond to email enquiries in a professional and timely manner
Support with maintaining accurate records of service users and carers
Assist with preparing and updating staff rotas and schedulesFile and manage documents, including care plans, compliance records, and training certificates
Help with data entry and updating the care management systemSupport recruitment administration (e.g., application tracking, interview bookings)
Ensure confidentiality and data protection is upheld at all timesProvide general office support, such as photocopying, printing, and ordering supplies
Greet visitors and assist with basic front-desk duties
Participate in team meetings and staff training
Undertake tasks as directed by the Registered Manager or Sensor Administrator
What You’ll Learn:
Administrative processes in a regulated care environment
Effective communication with clients, families, carers, and professionals
Use of care sector software systems and scheduling tools
Time management, prioritisation, and customer service skills
Understanding of CQC standards and documentation practices
Requirements:
Essential:
Willingness to learn and work in a busy care setting
Good verbal and written communication skills
Basic IT skills (Microsoft Office, email, typing)
Reliable, punctual, and well-organised
Friendly and professional attitude
Commitment to completing the apprenticeship programme
Desirable:
Previous experience in an office or care environment
GCSEs in English and Maths (Grade 4/C or above) or equivalent
Training:The apprenticeship training will be delivered by Sandwell College who will support you throughout the programme.
Training will take place in person at your place of work, you will not be requried to attend college (unless there is a requirement for you to retake functional skills).Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities for permanent employment within the business in an administrative or coordinator role.Employer Description:A Domiciliary Care Service
Desired Care 4 U is a registered domiciliary care agency that provides additional support to customers with their day-to-day life. We are here to help customers with daily tasks such as personal care, preparing meals, medication support and other activities that allow them to maintain their independence and quality of life. Our experienced caregivers strive to deliver social care to customers in the comfort of their own homes while maintaining their privacy at all times. Being an inclusive agency, we cater to individuals from a variety of racial and cultural backgrounds. Our support services include Learning Disabilities, Physical Impairments and Sensory impairments, older adults, Mental Health, complex needs, Autism and children from the Leaving Care team. We also help with Social, Physical, Domestic and Personal Care.
Desired Care 4 U also encourages and facilitates customers to engage with their communities by providing companionship and assistance for outings and social activities. By promoting social interaction and involvement, customers can experience a sense of belonging, leading to a more enriching and fulfilling quality of life.Working Hours :Hours to be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
About the role
You will be responsible for supporting our centralised complaints function helping to ensure adherence with the Financial Conduct Authority’s dispute resolution rules and supporting our delivery of consumer duty regulations through the prevention of customer detriment. You’ll play a key role in logging, tracking, and coordinating complaint cases, ensuring timely responses and accurate records.
Duties will include:
Log and track complaints accurately within internal systems.
Monitor complaint inboxes and ensure timely allocation and updates.
Support the complaints team in maintaining records and case files.
Liaise with customers, internal teams and appointed representatives as required.
Assist in preparing data for reporting and regulatory submissions.
Training:Compliance and Risk Officer Apprenticeship Level 3.
Risk and compliance is a key department in any business. This apprenticeship is designed to give individuals in your organisation the knowledge they need to fully understand the implications in their team, organisation, and industry. Ideal for those working within a, usually FCA, regulated environment, who are in the early stages of their career for spotting risk and compliance issues. It is particularly beneficial for those individuals who need to understand frameworks, policies, and procedures to ensure your business runs effectively. Apprentices will also achieve a qualification from the International Compliance Association (ICA).
Apprentices will choose from the following Mandatory ICA qualification options: International Advanced Certificate in Anti Money Laundering, Advanced Certificate in Managing Fraud or International Advanced Certificate in Regulatory Compliance. Also included in the apprenticeship:
ICA Public Workshops.
Optional Microsoft Specialist Skills.
Application of skills.
Development Sessions.
Portfolio of Evidence.
Professional Discussion.
Interview.
For each module, learners benefit from attending small, scheduled online classes taught by a subject matter specialist. Each apprentice will also have access to online materials which they will be directed to use.. An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.Training Outcome:Service Desk Technician, Engineer roles, DevOps, other areas of Tech support.Employer Description:We're transforming our industry with the best mortgage journey, which is only made possible by ensuring we empower our people to be their best at work, aligned to our core values. Our team are connected by our values we call our 'DNA'. Our DNA runs through everything we do at MAB and guides us on our journey for everyone to be their best self. https://www.mortgageadvicebureau.com/recruitment-page/ please see our video here to hear it from our very own people!Working Hours :You will be responsible for supporting our centralised complaints function helping to ensure adherence with the Financial Conduct Authority’s dispute resolution rules and supporting our delivery of consumer duty regulations.Skills: Communication skills,Attention to detail,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Are you a recent graduate or already working in a sales environment? Are you naturally competitive and money-driven? Dive into the dynamic world of recruitment working in the automation industry!
Make no mistake, this will be the ultimate challenge for someone looking for success and progression. If you struggle with rejection, then this is not the role for you. However, if you want to work in a fast-paced, competitive environment on an international automation desk within our life sciences brand, Blackfield Associates, then look no further, a career in recruitment is just right for you!
No previous experience in recruitment or our STEM sectors is needed, as you will automatically be enrolled in our highly commended Training Academy.
Working at STR
We have been providing specialist permanent and contract recruitment services since 2000 and employ over 150 staff. STR Group is a recruitment company that is comprised of 6 niche brands, working in Life Sciences, Architecture & Interior Design, Automation, Maritime, Engineering & Manufacturing and Built Environment.
We offer a progressive, transparent promotional structure, fully flexible, extensive benefits, as well as loyalty reward schemes.
What will you be doing?
You will learn to source potential clients and grow your business via outbound sales
You will network on platforms such as LinkedIn to build a pool of candidates
You will work on building and developing excellent client and candidate relationships
You will be writing, advertising, and marketing vacancies via a variety of channels
You will learn how to negotiate Terms of Business with cooperate clients
You will focus on your own personalised KPIs and financial targets
You will have full control over your earning potential and career progression
What are we offering you?
Structured, clear, performance-based career progression opportunities with the ability to fast-track promotions.
Up to 30% commission scheme
Highly Commended ongoing Learning and Development delivered by dedicated inhouse experts.
Flexible and hybrid working available – after completion of the Training Academy.
Modern, slick, state of the art offices with breakout areas and dedicated kitchen (including Pool & Football tables).
Breakfast club
Company wide monthly offsite Business meetings
Employee of the Month & Quarter
Quarterly Directors Lunches at 5* restaurants
Training Academy Graduation Celebratory Lunch
Top 10 Billers have the chance to go on all paid holiday to Las Vegas, Ibiza, Miami, New York or Dubai every year!
Annual Conference, Summer & Christmas parties celebrating with the whole company
Special work anniversaries, including chocolate or sweet bouquet, voucher, champagne, bonus & additional holiday depending on length of service!
23 days holiday plus bank holidays (rising by one day each year of service capped at 28 days)
You can purchase up to 5 days extra holiday
Health care cash plan and optional private health care from Day 1!
Company Pension scheme
Enhanced Maternity/paternity leave
Summer trading hours
Birthday off
Drinks fridge
Free onsite parking
Cycle to work scheme
Employee Referral Programme
STR commit to offer disabled people an interview if they meet the minimum criteria for the job vacancy.
If you are ready to embark on an exciting career path in recruitment with a focus on maritime recruitment, we want to hear from you!
TA is acting as an Employment Agency in relation to this vacancy.....Read more...
