Roles and responsibilities, but not limited to;
Live the mission, values and drivers every day.
Support business services to ensure service targets are being met and all processes are followed.
Support the business services team to instil processes, quality of service and industry best practices throughout your service area.
Ensure all requests are logged and managed to completion on the service management tool.
Follow processes as set out in mapping tool and identify any areas where they can be improved upon.
Support IT hardware on site, including basic repairs, wireless and wired network troubleshooting, reimaging and initial software triage across all academies within our trust.
Rapid on-site response to incidents that are affecting teaching and learning in the classroom.
Maintain asset information relating to IT equipment when it is moved/deployed or disposed of across our trust.
Active involvement in yearly refresh projects for on-site devices and other refresh initiatives.
Escalate issues impacting on your ability to meet specific objectives to the IT Team Leader ensuring issues are flagged in a timely manner.
Manage workload and relationships over several academies.
Maintain and complete checklists for daily/weekly/monthly tasks as set out by the IT Team Leader.
Work flexibly across a number of academies as required to enable effective service delivery.
Committed to complete projects, tasks and off the job training to complete apprenticeship.
Engage fully in the trusts professional growth process to fulfil personal potential and be able to participate effectively in the implementation of our trust's strategic big moves.
Attend meetings / training and carry out administrative tasks and duties as specified on the trust calendar.
Consistently implement all trust policies and contribute to decision-making and consultation procedures.
Report any safeguarding concerns immediately to a Designated Safeguarding Lead.
Carry out any other reasonable duties as requested by your line manager.
Training:Information Communications Technician Apprenticeship Level 3, including Functional Skills in Maths and English.Training Outcome:Potential full-time role upon successful completion of the apprenticeship programme.Employer Description:We are a well-established school trust of 16 schools and a college serving the communities of Bradford, Leeds, Liverpool and Manchester. These consist of 11 secondary academies, three primary academies, two all-through academies and one college.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Junior IT Support Analyst - Harlow, Essex - £30-33,000 per annum Are you looking to kickstart your IT career and join a leading company based in Harlow? CBW are recruiting for an established contractor that is seeking a motivated and ambitious IT Support Technician to join a growing team and provide first-class technical assistance across a range of systems and services. Brief Overview;Monday - Friday 8am - 5pm Permanent position Office based - hybrid after probation £30-33,000 per annum (DOE)Clear progression opportunities Role Overview; We are seeking a dynamic and detail-oriented individual eager to contribute to a wide range of tasks and systems. As part of the team, you will leverage your analytical mindset and problem-solving skills to enhance our business systems and processes. This role offers the opportunity to work across diverseprojects, collaborating with internal teams and external partners to drive operational efficiencies and deliver exceptional solutions. Key Responsibilities:Demonstrate a willingness to learn and adapt to various systems and tasks.Collaborate closely with the Head of Systems Development and external partners.Gather and analyse system performance data to drive informed decisions.Accurately translate project requirements into system developments and implementations.Manage both complex and simple projects within Alphatrack Systems and Group functions.Configure and develop business systems for internal and external customers using Tesseract and other tools.Optimize Tesseract and oversee stakeholder engagement to implement changes.Develop and deliver process mapping, system user guides, and training materials.Ensure the seamless day-to-day operation of Tesseract and its integration with other systems.Support administrative and operational teams with technical expertise.Streamline processes within Tesseract to enhance efficiencies.Provide IT analytical support and utilize tools like Google for investigative purposes OperationalOffer first-line technical support to end-users to identify IT issues via phone, email, or in person.Resolve issues in collaboration with other partners and stakeholders.Lead the implementation of new systems and applications.Drive process efficiency by streamlining workflows and optimizing system usage.Generate and interpret performance data to improve operational effectiveness.Maintain KPI reports, management dashboards, and performance metrics to support the Business Support team.Handle customer and internal staff requests with a high standard of customer service.Monitoring system performance and addressing any problems or issuesDocumenting procedures and issues for future referenceVersion 1.1 Testing and evaluating new and/or enhance existing technology for possible/planned implementationOrganisational skills to prioritise and manage multiple tasks and/or projects simultaneouslyAbility to work autonomously and as part of a team SystemsMS Office (Excel, Word) – RequiredTesseract – AdvantageousSQL – AdvantageousCompleat (Sage compatible) – AdvantageousStock Right Now – Advantageous IIS – AdvantageousSAP Crystal Reports – Advantageous Microsoft Applications: Visual Basic, MS Access, CRM Dynamics – AdvantageousProgramming & Integration: PHP, MySQL, JSON, API REST technologies – AdvantageousAI Technologies: Usage and implementation – AdvantageousIoT Platforms: Usage and implementation – AdvantageousQliksense (Business Analytics): Design and implementation – Advantageous....Read more...
The role will focus on offering technical support and customer service to employees at Gamma. The main responsibility will be to manage IT requests and incidents, also known as ‘tickets’, working to resolve them in a timely manner and making sure Gamma’s team can stay connected and productive online.
The purpose of this apprentice position is to develop your skills over time until you are able to move into an experienced 1st Line IT Administrator role.
As an apprentice you will receive guidance and support from your manager and team to eventually become independent in your role.
You will be taught everything you need to know, especially the technical knowledge, however, as an apprentice, you can expect to:
Build laptops and accounts and complete the IT enrolment for each new employeeBecome the first point of contact (1st line) for all IT Service requests and issues
Develop the skills to quickly and accurately solve reported issues and requests, giving a solution where possible
To help employees in using Gamma IT systems, this could also involve training other employees
To document interactions within the ticket management tool
To make sure Gamma policies and processes are being followed
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
After completing your apprenticeship, you will move into an experienced 1st Line IT Administrator role
Employer Description:Gamma help businesses stay connected through services like communication systems, broadband and internet connectivity, and mobile solutions. They’re a fast-growing, people-focused company that offers real career progression and development.
They are empowering people at the heart of good business. Their vision is for a better-connected world in which we can work smarter for the benefit of business, people and the planet.
Their solutions power communication across the UK and Europe - from small businesses to major enterprise and public sector organisations.
They are looking for curious, ambitious people to join them on that journey. Whether you're passionate about technology, people, problem-solving or creativity, there’s a place for youWorking Hours :Monday to Friday, 9.00am - 5.00pm, In office.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working....Read more...
Working as part of the Design Team, you will help produce detailed design and construction plans and documents for varied traffic management and active travel schemes, ensuring they comply with legislation. Consulting on your designs with the public, you will produce legal orders where required to ensure the best possible outcomes when the schemes are built.
As part of the Assess and Decide Team, you will write to and speak with people requesting highways improvements. Undertaking investigations, you will collect and analyse data, assessing the demands against council values and ultimately recommend options to meet those requests in a viable and cost-effective way.
You will learn how to design highway and transport projects by assisting team members, and independently on your own projects with support; or by assessing and investigating requests for new highway improvements and producing outline designs. Working as part of either team will help you learn how to use a wide range of guidance and legal regulations to produce drawings, reports and online consultation material.
Using AutoCAD, GIS (Geographic Information System) mapping software and other specialist software, you will have the opportunity to learn how to produce engineering drawings to assist team members in design or investigation of schemes.
Through producing product documents and communicating technical information to a varied audience, you will improve your Microsoft Office skills using products such as Excel, Word, PowerPoint, Teams and Outlook.
Training:
Throughout your 36-month apprenticeship, we will allocate you a workplace mentor to give you guidance and support in completing your Level 3 Civil Engineering Technician. This will involve day release learning at Weston College, South West Skills Campus, Locking Road, BS22 8NL. The council will cover the cost of your travel expenses to the college.
Training Outcome:
Should a hay graded post become available, we will encourage you to apply.
Employer Description:Employer Description
South Gloucestershire Council is the local authority of South Gloucestershire, a unitary authority in the South West of England region. As a unitary authority it has the powers of a non-metropolitan county and district council combined. It is administratively separate from the county of Gloucestershire.Working Hours :Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
As an apprentice, you will receive guidance from Tiger Trailers' mentors to support your development in assembly, body build, paint, PDI, and stores. This role is designed to provide an in-depth understanding of trailer manufacturing and help you build the skills necessary to excel in the industry.
Key Responsibilities:
Adhere to health and safety (H&S) regulations and processes to maintain safe working practices throughout the factory.
Assist in all stages of the build process across various departments within the factory.
Learn to safely operate and maintain power/air tools.
Use power/air tools to assist with assembly tasks such as cutting, drilling, screwing, and fixing.
Follow instructions and work efficiently to complete assigned tasks.
Learn welding techniques and safety procedures under supervision.
Support manual handling of build components to assist with production.
Assist in preparing metal parts by cleaning, measuring, and aligning two or more components.
Perform quality checks on assembled components to ensure standards are met.
Participate in hands-on training, as well as any classroom or workshop activities.
Work closely with mentors and the leadership team to develop not only task-specific skills but also professional conduct in the workplace.
Maintain a positive attitude, comply with all rules and regulations, and show a willingness to learn and grow within the role.
Training:You will work towards:
Level 3 Maintenance and Operations Engineering Technician.
Level 2 English and Mathematics - needs to be completed prior to taking the end point assessment for the apprenticeship if not already achieved on entry.
Training Outcome:This role is designed to provide an in-depth understanding of trailer manufacturing and help you build the skills necessary to excel in the industry.Employer Description:Tiger Trailers is one of the UK's leading manufacturers of articulated HGV semi-trailers and rigid truck bodywork, from curtainside, box trailers and flatbeds, to double decks, refrigerated trailers and rigid truck bodywork from 3.5t to 28t. The company's ethos is to provide customers with innovative design solutions, outstanding build quality and a collaborative, personal service.Working Hours :37.5 hours in the week - hours will be from 7.30am to 3.30pm.Skills: Analytical skills,Attention to detail,Communication skills,Initiative,Logical,Organisation skills,Patience,Physical fitness,Problem solving skills,Team working....Read more...
Duties and Key Responsibilities:
Office & IT Support:
Maintaining all documentation and oversight of fixed office products to ensure maintained in accordance with required standards
Office layout planning with teams, and management including computers, furniture, fittings, including management of office sets ups and moves when required
Office management, to include soft FM services and service agreements including security and alarm systems
Manage DSE assessment process & equipment requirements where needed
Manage office supplies and catering arrangements for all offices including managing supplier contracts and cost management
Complete minor handyman work when needed i.e. small works
Procure quotes and project manage any improvement works made to offices
Ensure all furniture is kept in reasonable condition
Assist with company credit card management
Management of the print fleet including renewals and supplier management, as well as ordering any ad-hoc machines when required
Maintain an asset list of devices across the group
Reviewing relevant invoices to ensure within budget & carry our supplier checks
Ensure continuous inventory to meet the needs of the business across group
Required systems assistance including Trainline and other 3rd party systems
New hire onboarding and leavers offboarding system access
Administration of Office 365 for Ad-hoc requests
Fleet Management:
Maintain fleet budget and ensuring best value is maintained with a focus on cost efficiencies
Ensuring the fleet is operating in accordance with legislation and regulations
Manage supplier relations & service providers
Manage interface with insurance providers, ensuring claims are managed effectively and losses minimised
Manage vehicle maintenance and service schedules, minimising downtimes. (Driver’s licence needed)
Where necessary collect vehicles from drivers houses and take to service providers
Keeping accurate records of vehicle contracts including but not limited to contracted mileage, funder & PD11
Assist finance department with vehicle info to accurately assign BIK tax to staff
Management of company fuel cards
ESG reporting adhered to as per guidelines
Onboarding drivers and cars to the insurance
Training:
Level 3 Digital Support Technician Apprenticeship qualification
Functional Skills in maths and English, if required
Blended on/off the job training
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
The apprentice will work alongside experienced engineers to support the efficient and reliable operation of manufacturing processes, packing equipment and laboratory equipment, ensuring compliance with safety and quality standards. As a direct report of the shift team leader day to day direction and guidance will be provided by them to ensure maximum exposure to all our processes and methods of maintaining our equipment.
Key Responsibilities · Assist in the maintenance and repair of production equipment, including mechanical, electrical, and control systems.· Learn to diagnose and troubleshoot equipment issues, perform preventive maintenance, and carry out necessary repairs to minimize downtime.· Support the installation and commissioning of new equipment, ensuring compliance with safety and quality standards.· Follow standard operating procedures and safe working practices to ensure a safe working environment.· Collaborate with team members to identify and implement process improvements and optimization initiatives.· Maintain accurate records of maintenance activities, including work performed, spare parts used, and equipment history.Training:Level 3 Mechatronics Maintenance Technician standard
Year 1 - 5 days per week at Appris Training Centre, Bradford, studying a BTEC Level 2 Diploma in Advanced Manufacturing Engineering (Foundation Competence - Electrical Engineering) and BTEC Level 3 Diploma in Advanced Manufacturing Engineering (Development Knowledge - Electrical Engineering)
Year 2 to Year 4 - Workplace learning: Level 3 EAL Diploma in Advanced Manufacturing Engineering (Mechatronics Maintenance)
Internal training, development and mentoring with highly skilled engineers in a variety of project and support based areas and other engineering related duties and requirements. This will meet the Knowledge, Skills and Behaviours (KSBs) required for the apprenticeship. In your 4th Year, you will continue to work towards your occupational competency in engineering and prepare for independent end-point assessments.Training Outcome:Successful apprentices can look forward to further learning and development with commensurate salary increases. Option to complete a HNC qualification may also be available for suitable candidates.Employer Description:Dechra is a global specialist veterinary pharmaceuticals and related products business. Our expertise is in the development manufacture and sales of high quality products exclusively for veterinarians worldwide. We are driven by our purpose of the sustainable improvement of local animal health and welfare.Working Hours :1st year is spent in college, Year 2 onwards rotating shifts 6am-2pm/2pm-10pm with every 5th Friday off.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Build and configure end-user devices:
Arrange break-fix repairs with external service partners
Build upon our break fix offering, with process and controls.
Continual service improvement:
Identify and drive forward improvements to process / service
Field incoming service desk incidents and requests
Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins
Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform
Maintain our asset management database, tracking changes accordingly
Provide a high-level of customer service and adhere to service management principles and processes (ITIL)
Resolve IT service desk requests and incidents
Escalate issues to 2nd/3rd Line and Major Incident teams when required
Deal with / manage third parties for ‘expert’ level support for specific requirements
Action procurement requests for IT equipment, applications, and internet services
Maintain IT Documentation and Knowledge base
Document troubleshooting procedures
Document known fixes
Create / contribute to end-user training guides
Be aware of and escalate security concerns or flags identified promptly
Training:
IT Solutions Technician Level 3 Apprenticeship Standard
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
You will join the McLaren Apprenticeship Constructing Futures Programme where you will network and build relationships with other Apprentices across the company, giving you a broader scope of the business while working towards a interpersonal / communication skills curriculum
You will have the option to progress to a degree level apprenticeship to further enhance your knowledge and understanding and gain a higher-level qualification
Be able to join our Professional Chartership Support Programme and work towards gaining professional chartership and gain ongoing support for your continuous professional development (CPD)
Employer Description:McLaren group was established in 2001 and operates in construction, property and development in the UK and UAE. We are passionate about creating spaces that inspire and serve customers in the private and public sector. Our core markets include commercial offices, mixed-use buildings, residential, retail, education, distribution and logistics, hotels and leisure.Working Hours :Monday - Friday, between 8.00am - 5.00pm. Exact shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
RESPONSIBILITIES• Assist in Maintaining and administering school’s Parent App and Google Suite • Support Windows 7 desktop environment by working both independently and as part of a team.• Knowing School network system infrastructure based on evaluation and research.• Upgrade network devices by liaising with vendors and services, planning and setting up lab environment, testing of PC and other network hardware and software, operating system management and defining system and operational policies and procedures.• Perform regular security monitoring to identify any possible intrusions.• Perform daily system monitoring, verifying the integrity and availability of all hardware, • Perform regular file archival and purge as necessary.• Create, change, and delete user accounts per request and protect School's value by keeping information confidential.• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.• Cover for other team members • Undertake appropriate School-wide tasks as agreed or directed • Provide New Technologies services for the school• Develop and deliver training programmes for staff on use of New Technologies• Support staff in adapting and integrating digital learning resources.• Install, configure, maintain and repair software, hardware and peripherals, and undertake such other tasks as may be required from time to time consistent with the post.• Assist in the recording of New Technologies related hardware within the school, making sure that all equipment has been security marked, serial numbers logged and to include all software packages, ensuring the School is properly licensed.• Investigate reported faults, to maintain a record of faults and to undertake repairs or operate agreed procedures should third party repair be needed.• Support in the maintenance of interactive whiteboards and projector filters.• Perform routine maintenance tasks: e.g. creating images, machine and mouse cleaning, lead checking, updating virus protection and general housekeeping of all systems.• Analyse hardware and software faults and apply the relevant solution.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.ICT (Information Communications Technician) level 3 apprenticeship standard.You will also receive full training and support from the Just ITApprenticeship team to increase your skills.Your training will include gaining a level 3 IT qualification.Training Outcome:Potential full time position for the right candidate after completion of apprenticeshipEmployer Description:As a Crown Commercial Service Supplier, NS Optimum provide cost effective, education technology for schools and academies throughout the UK. From complex school ICT network installations to the simple supply of hardware, we offer outstanding advice, robust products & trusted school IT technical support.
Through high quality customer service; provided by a team of highly experienced specialists whose knowledge of ICT for schools, is second to none, we have developed long-term relationships with our clients. We are passionate about ensuring every customer experience with us is a positive one.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
The key purpose of this role is to support the Resource planning department in understanding current operational performance by analysing existing processes and systems to provide a baseline. You will then work closely with all areas and identify opportunities for improvement and optimisation of the operation.
Who you'll deal with :
Primarily you will work closely with qualified Industrial Engineers and Resource planners alongside the support and guidance you will also work with other functions within the business such as Operations, Operational Excellence, Logistics, and quality assurance.
What you'll be doing :
Support collection and analysing of data to understand current operational performance.
Identify opportunities to improve efficiency and reduce waste.
Support Resource planning department in the development and implementation of solutions to enhance productivity.
Work with cross-functional teams, including Operations, Operational Excellence, Logistics, and quality assurance, to drive continuous improvement.
Conduct time studies and process flow analysis to identify bottlenecks and inefficiencies.
Help design and maintain Standard Operating Procedures (SOPs) to ensure consistent processes.
Assist with root cause analysis and corrective actions to resolve quality issues.
This list is not exhaustive and may include any other duties considered reasonable by the line manager. You will also get the opportunity for personal and professional growth and get exposure across wider functions within the business.Training:Engineering and manufacturing support technician (Level 3) apprenticeship standard
Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
• Work towards gaining a full Qualification.
• Employment Rights and Responsibilities.
• Skills, Knowledge, and Behaviours.
• Standard and End Point Assessment.
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:Potential to progress within the company upon completion of your apprenticeship, working towards further qualifications such as IMS Module 1, 2a and 2b, Six Sigma Green belt, Business Improvement Techniques (BIT).Employer Description:Dnata Catering UK are one of the leading providers of Airline catering services to the leading airline companies in the UK. dnata have an exciting opportunity for 4 new Enginerring Apprentices to join the fantastic team working at the London Heathrow unit, based in Houslow, with an opportunity to travel and work at the other sites across the UKWorking Hours :Monday - FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
Attend all required college training days as the apprenticeship requires
Demonstrating good interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during tasks
Understand internal processes and apply them in working practices
Observe and shadow to learn tasks, developing the ability to work independently and to take responsibility
Demonstrate a willingness to follow instructions and learn new tasks, taking personal responsibility for your own development
Be compliant with uniform, dress code or PPE requirements for your role
Assist with diligent problem solving, resolve and complete jobs at first visit to achieve excellent customer experience results, undertaking fault-finding and diagnostic work as determined by training/within competency under supervision
Work in conjunction with the team to deliver a reliable service
Training:
You will complete the Level 3 Plumbing and Domestic Heating Technician apprenticeship with Trafford and Stockport College (Stretford campus)
The apprentice will be required to attend workshops, either virtual or on the college campus over the period of their apprenticeship and develop the knowledge required to support their end-point assessment
The apprentice will also be required to complete college assessments on site as well as completing written work alongside
Training Outcome:
Upon completion, the apprentice will be awarded a Level 3 Plumbing and Heating qualification
There is also the possibility of a permanent contract of employment depending on the business need and available vacancies at the time of completion
Employer Description:Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.Working Hours :Monday to Friday, 08:00-17:00 with one hour for meal break (unpaid).Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
Attend all required college training days as the apprenticeship requires
Demonstrating good interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during tasks
Understand internal processes and apply them in working practices
Observe and shadow to learn tasks, developing the ability to work independently and to take responsibility
Demonstrate a willingness to follow instruction and learn new tasks, taking personal responsibility for your own development
Be compliant with uniform, dress code or PPE requirements for your role
Assist with diligent problem solving, resolve and complete jobs at first visit to achieve excellent customer experience results, undertaking fault-finding and diagnostic work as determined by training/within competency under supervision
Work in conjunction with the Team to deliver a reliable service
Training:
You will complete the Level 3 Plumbing and Domestic Heating Technician apprenticeship with Leeds College of Building
The apprentice will be required to attend workshops either virtual or on college campus over the period of their apprenticeship and develop the knowledge required to support their end point assessment
The apprentice will also be required to complete college assessments on site as well as completing written work alongside
Training Outcome:
Upon completion, the apprentice will be awarded a Level 3 Plumbing and Heating qualification
There is also the possibility of a permanent contract of employment depending on the business need and available vacancies at the time of completion
Employer Description:Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.Working Hours :Monday to Friday, 08:00 - 17:00, with one hour for meal break (unpaid).Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
Provide initial support to customers via phone, email, and remote tools
Log, diagnose, and resolve technical issues for users
Assist in managing hardware and software installations, upgrades, and troubleshooting
Work closely with experienced technicians to develop technical and customer service skills
Training:Delivery model:
Work-based training with your employer
Day release during term time (approximately 1 day a week for 1 year)
Approximately four on-site assessment visits per year
Level 2 Functional Skills in maths and English (7 days at college for each, if required) Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
Level 2 Functional Skills in English and maths
Level 3 Information Communications Technician Apprenticeship
End Point Assessment:
Work based project and presentation
Portfolio based interview
Training Outcome:
Once qualified, the apprentice will become a member of the helpdesk team where we have a 1st, 2nd or 3rd line
Depending on the desire and qualities of the individual, paths to the Technical Consultancy team are also open after helpdesk experience
Employer Description:At Bluespires, we pride ourselves on doing things differently. Our focus is on creating an environment where everyone, including our clients, team, community, and the environment, is treated with utmost consideration. We believe that our team is the cornerstone of our success. By prioritising continuous training, personal development, and recognition, we ensure that our team members grow both professionally and personally. A healthy work-life balance and tangible career advancement opportunities are integral to our commitment. Join us and become part of a supportive and enjoyable work culture where you matter.Working Hours :Monday - Friday, 09:00 - 17:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Answering the Service Desk telephone and monitoring Service Desk mailbox
Provide first line support and resolution when required
Escalate incidents and service requests when required
Keeping users informed about incident and request progress
Close all resolved incidents and service requests
Monitor email flow within Mimecast and Exchange queues
Use event monitoring tools to monitor networks, servers, etc
Notify users of planned outages and progress on incidents and service request
Running scheduled maintenance tasks
Checking and copying physical media
Manage and maintain stocks of peripherals and consumables
Training:Information and Communication Technician Standard, which includes:
Level 2 Functional Skills in maths and English (if required)
Knowledge, Skills and Behaviours
End Point Assessment (EPA)
Work place assessment with one of County Training’s highly experienced workplace Assessors, including as an example, completion of assignments, project, and observation of workplace activities
There may also be a requirement to attend formal teaching sessions to enhance knowledge or work towards completion of functional skills (if required)
There is also a requirement for you to keep an off the job log which is an important part of your Apprenticeship Programme
Employer Rights and Responsibilities
Personal Learning and Thinking
Training Outcome:
There is a possibility of a permanent position on completion of a successful apprenticeship
Employer Description:Lanyon Bowdler – the very best legal advice.
Clients experience our commitment to excellence in everything we do; the right advice, building enduring relationships and a proactive and highly responsive serviceWorking Hours :Monday - Friday, 8.30am - 5.15pm
An agreement of schedules will be discussed with the successful candidateSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills,Logical,Team working,Creative,Patience....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Year 1 and 2 – semester 1 shadowing technicians, semester 2 shadowing site operations, semester 3 shadowing engineering design team
Year 3 – working within engineering design delivery team and producing own design and drawings
Year 4 – working within engineering design delivery team and working with site teams on own designs
Year 5 – working within engineering design delivery teams production of designs, engineering and submissionsTraining:As an apprentice, at least 20% of your normal working hours will be spent on training.
The University of Warwick delivers a blended training delivery mode which includes x7 (one week block weeks on campus in years 1 and 2) and x6 one week blocks in Years 3, 4 and 5.
Our model has 4 types of teaching and learning activities:
Face-to-face lectures
Directed asynchronous learning (bite-sized)
“Learning by interacting” sessions (f2f) to support asynchronous learning (synoptic lectures, flipped lecturers, seminars, tutorials, GTA-led sessions, demos etc.)
“Learning by doing” sessions (f2f) for applying learning (labs, computing, projects, examples classes, field courses etc.)
Training Outcome:Preferably will be to continue within our engineering design delivery teams progression through Project and senior chartered positions to develop business and managerial skills to continue. Alternatives within technician and operations on site would also be possible.Employer Description:An Enabling Engineering consultancy comprising Civil, Geotechnical and Structural Engineers delivering specialist consultancy services for complex projects to Erith Contractors and all tier 1 and 2 main contractors and developersWorking Hours :Monday to Friday, 8.00am to 5.00pm (40 hours per week).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
The apprentice may start at any time prior to the starting date. The apprentice will learn and undertake the following:
Operating, programming and servicing all types of radio communications and repeater systems
Configuring and servicing CCTV cameras, wireless links and other hardware
Assisting with the testing, repairing and maintenance of electronic systems
Installing and uninstalling equipment in vehicles, heavy mobile plant, machinery and office environments
Adhering to safe working practices, health and safety
Liaising with other members of your team effectively
Working with electrical wiring, cutting tools, multimeters and soldering electronic components
Using power tools, lifting, carrying, climbing ladders, working at heights, Mobile Elevated Working Platforms
File management, completing forms, documenting procedures
Using a range of computer software
Training:
Functional Skills in English and Maths if required
You will complete an online portfolio during work hours
As a result you will achieve a Radio Network Technician Level 3 qualification
All on/off the job training to be completed within the workplace
Training Outcome:The apprenticeship will provide a wide range of skills to allow the apprentice to progress within a full-time role within the company if they prove to be the right candidate, or to pursue a career within the IT and Telecommunications industries.Employer Description:Cotel have a unique record of over 4 decades of providing Wireless Technology solutions within the UK, Oman and Pakistan. In addition to a comprehensive product range and versatile solutions, we provide first-class advice and technical support for all equipment and system solutions. From a small business to national organisations, Cotel will always come up with the most cost-effective solution to help your business grow.Working Hours :Monday - Friday, working from 8.30am - 5.00pm. 30 minutes unpaid break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Computacenter deliver a range of IT services to several customers in the London area. There is an opportunity for a Tech bar Technician role based on the HSBC contract.
The successful candidate will work in a team of IT professionals delivering a “Techbar” service to HSBC users. The roles main responsibilities include:
Helping users with technical issues with their Devices
Helping users with technical and guidance questions
Checking and fixing desk set ups around the building
Monitoring and Maintaining Service Now incident queues
Interacting with HSBC users to ensure loaned devices and leaver devices are returned
Ensure customer satisfaction is given high level of focus
Training:
Level 2 Customer Service Practictioner including recognised certification
Personal development
Functional Skills if required
You will be required to attend workshops delivered by Realise, which will all be during your working hours
Collate and write up evidence of your apprenticeship
Training Outcome:During the programme you will have the opportunity to work in partnership with some renowned global technology providers and some of the worlds largest brands.
There is no guarantee of a permanent job at the end of the contract, however successful completion of the apprenticeship programme will mean it is highly likely that you will be offered a full-time position at Computacenter. Employer Description:Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We build unrivalled value for our customers over the long-term, helping them to achieve their goals. It’s one of the reasons that we’re trusted by some of the world’s greatest organisations. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #CCEarlycareers
We build unrivalled value for our customers over the long-term, helping them to achieve their goals. It’s one of the reasons that we’re trusted by some of the world’s greatest organisations.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#CCEarlycareersWorking Hours :Monday to Friday 37.5hrs will be between: 8am to 5:30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative....Read more...
As an apprentice you will learn all the skills to become a top Autocare Technician with a fantastic range of future career options ahead of you. You will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.
Due to the UK skills shortage within the automotive sector, you will be the next generation of technicians with the ability to adapt and change. This is great role for someone who is willing to jump start their career!
Duties include:
Find and diagnose faults using hand tools or a computer
Advise customers on what repairs are needed
Estimate time and costs for jobs
Road test vehicles to check repairs
Tyre fitting
Repairs to exhausts, batteries, brakes, and servicing
Training:The apprenticeship training is delivered via weekly block releases at S&B throughout a year, learning will also take place in the workplace and a S&B Development Coach and Workplace Mentor are allocated to support and monitor your progress to help you reach your goals and manage your workload. Your employer will pay you when you are attending weekly training blocks at S&B.Training Outcome:We are committed to providing you with all the support and training you need to gain your apprenticeship qualification and to develop your career further with us. As a company we love to help our employees by encouraging them, this could open up even more career opportunities.Employer Description:We are a fully equipped fully qualified workshop with dedicated facility to See the job through, whether it be your everyday service, tyres and MOT work or more bespoke and specialist work on your loved classic or modified weekend car.
You'll be surprised what our qualified team can do under one roof. we can help you with any aspect of repair on your vehicle.
We specialise in classic, custom and rare cars and we excel At panel Fabrication and welding. And offer Services for corrosion repair That are in-line with industry standards and often above!
We also offer a recovery service for most vehicles, whether it be near or far our dedicated team will get your pride and joy here safely ready to undertake whatever work you have plannedWorking Hours :Monday to Friday, 08:00 - 17:00.
30 minute lunch break.Skills: Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
This is an excellent opportunity to work as part of a highly skilled team that is committed to quality. You will train to become a qualified Vehicle Damage Panel Technician; the successful candidate can expect a high-quality training package with excellent career prospects. You will work independently and as part of a team following a defined process, using the skills to correctly identify the different body panel types and have the ability to use the correct repair tools to carry out the work to the highest possible standard.
You will receive training and support throughout your qualification the successful candidate will learn to remove, repair and replace vehicle body panels and components of the vehicle safely and efficiently, using a variety of body repair panel tools, equipment and devices. Duties to include:
Assessing a vehicle to establish the extent of damage.
Based on the initial assessment, deciding whether to repair or replace bodywork
Removing damaged panels
Refitting new/repaired panels
Repairing damaged bodywork using traditional dolly and hammer or more modern techniques
Repairing small dents, holes or corroded areas using a compound filler
A certain amount of administration and customer interaction is also required:
Keeping a record of work carried out and time taken.
Liaising with the customer or insurance company
Providing quotations and estimations
Training:The apprenticeship training is delivered via weekly block releases at S&B throughout a year, learning will also take place in the workplace and a S&B Development Coach and Workplace Mentor are allocated to support and monitor your progress to help you reach your goals and manage your workload. Your employer will pay you when you are attending weekly training blocks at S&B.Training Outcome:As a company we are committed to providing development and training opportunities to our employees.
This apprenticeship is the grounding for your future development and there are lots of opportunities to develop your career within our company.Employer Description:Collision is BS10125 approved. This standard outlines the processes and procedures to enable body shops to deliver safe and efficient repairs. Vehicle repair centres who achieve this accreditation are committed to carrying out work only to the highest standards. We are so confident, that all our work comes with a complimentary full ownership warranty.Working Hours :Monday - Friday
08:30 - 17:00
30 lunchSkills: Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
To assist in the day to day running of the laboratory
Analysis of customer and production samples
Analysis of critical raw materials
Preparation of reagents
Use of specified instrumentation and laboratory equipment, including calibration where required.
Risk assessment & control including Control of Substances Hazardous to Health assessments (COSHH) and Safety Data Sheets, recording and managing stock effectively and safely.
Comply with the Quality, Health, Safety and Environmental Policies
Ensure testing is completed promptly to facilitate throughput of manufacturing operations and efficient responses to customers
To ensure that non-conforming products are identified and reported
Analyse, interpret and evaluate data and identify results requiring further investigation seeking advice of senior colleagues as appropriate.
Recognise problems and apply appropriate scientific methods to identify causes and achieve solutions.
Engages and participates in continually improving the laboratory services.
Respond to the changing demands of the department
Communicate effectively and promptly with all stakeholders
Proactively contributes to the team and engages in continual professional development.
Excellent time management and planning skills in the workplace and personally to ensure that any required study activities are completed to a high standard on schedule.
Training:Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled taught sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete an end point assessment including a test, a discussion based on your portfolio and an observation to gain the Level 3 laboratory technician apprenticeship standard.Training Outcome:Opportunity to continue into a permanent role and there may be opportunities to progress onto higher level training.Employer Description:MacDermid, Alpha, and Enthone Business Group is the global leader in specialty chemicals and technical services. From advanced surface finishing technology to industry-leading service and support, we develop solutions that drive performance. A team of over 4,000 professionals in over 50 countries manufactures chemicals and materials using the most technologically advanced processes to enhance the products people rely on every day. Our innovation is used in the world’s key industries including electronics, graphic arts, metal & plastic plating and offshore oil production.Working Hours :8.30am - 4.30pm, 30 mins lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Passion & aptitude for science....Read more...
Work to gain basic understanding of health, safety and environmental regulations and management systems.
Runn projects that add real impact and value across the site.
Provide support across the HSE team with accident/incident investigations.
Learning skills in risk management and helping to implement continuous improvement projects.
Build an understanding of HSE culture and help drive improvements across the site.
Participate in health and safety inspection and audit programmes.
Training:During your apprenticeship, you will be working on site for 5 days per week alongside experienced team members who will support and mentor you, building capability and problem-solving techniques to confidently evaluate and implement solutions.
You will study online with our provider RHG Consult, spending one day per week working towards achieving your qualification. This could be attending a virtual classroom lesson or workshop, having 1:1 meeting with your tutor, completing online resources, completing research, or working on evidence to put in your portfolio. You will also meet regularly with your coach and your line manager to ensure you are progressing through your programme as expected. Training Outcome:Upon successful completion of your apprenticeship, you will be awarded a Level 3 Safety, Health and Environment Technician Apprenticeship, IOSH Approved Level 4 Accident Investigation Course and will be eligible to join the Institution of Occupational Safety and Health (IOSH) at TechIOSH level, and the Institute of Environmental Management and Assessment (IEMA) at Affiliate level. You will gain skills to the highest level following an established apprenticeship programme as you journey towards becoming a Health & Safety Advisor. Employer Description:Premier Foods is one of Britain’s biggest listed food companies, employing over 4,500 colleagues at 13 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and you’ll find them in 94% of British households.
At Premier Foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and future colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.Working Hours :Working on site for 5 days per weekSkills: Communication skills,Organisation skills,Problem solving skills,Logical,Team working,Non judgemental....Read more...
We have been working with apprentices since 2010 and our goal is to build your skill set and raise your confidence to a level where we can employ you at the end of the apprenticeship. Through this opportunity, we have found that every person who applies has a tremendous amount to offer and our duty is to make sure we can unlock that talent within yourself.
From the start of the role you will be part of the support team, helping our clients to use our software through telephone and email support. You will be shown how our CRM system works and how to raise support tickets. You will be taught how to connect remotely to our customers to view their PCs and you will be trained on how to solve all types of queries. Every support job is unique which makes the role fun and interesting meaning no two days are ever the same. You will get to experience working in a professional environment providing you invaluable skills for any role even beyond working with Focus.
Duties you will get to learn and could be involved in include:
Software support via telephone and email
Software and database installations
SQL queries and understanding of SQL Server
Crystal report writing
Problem solving
Software testing
Demos and webinars
Time ups and software customisations
Azure server management
As your progress through the apprenticeship, your role will evolve, and you will have the opportunity to expand into further areas of the business.Training:Delivery model:
Work-based training with your employer
Day release during term time (approximately 1 day a week for 1 year)
Approximately four on-site assessment visits per year
Level 2 Functional Skills in maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
Level 2 Functional Skills in English and maths
Level 3 Information Communications Technician Apprenticeship
End Point Assessment:
Work based project and presentation
Portfolio based interview
Training Outcome:Potential for long term opportunities and new roles within the businessEmployer Description:Focus Micro Systems are an In House Software Development company who develop software for the property sector and have been dedicated in doing so for over 40 years. Our close knit, Oxford based team know our products inside out, having designed and developed them from the ground up.
We have developed property management software packages to support Letting Agents, Estate Agents and Business Transfer Agents. Whatever the property agencies require, we have the software package waiting for them.
Founded in 1981 we are proud of our position as market leaders in the property management software sector. We thoroughly develop and test our products and are entirely confident that our intuitive property software packages, support, training, and maintenance solutions will suit all the requirements of any property agency. Our expert professional and friendly team are able to provide the perfect solution for any property agent.
We build and update our software packages regularly to meet the ever-changing property market. We are always at the forefront of new technology and are able to adapt to the needs of those in the property sector.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
Our client is a leading engineering business that has been established for over half a century providing mechanical handling solutions to many industries across the globe.They are looking to strengthen their projects & design team by recruiting an additional project engineer / design engineer to their successful team.If you have previous design and or project experience within materials handling equipment and are looking to join a highly stable company who can offer a competitive salary then apply now for immediate consideration.Purpose of Job: Responsible for the engineering and technical disciplines needed to complete a project.Project Engineer / Design Engineer - Core Skillset• System layout experience• SolidWorks + AutoCAD (GA, Design & Detailing)• Experience with special purpose machinery, ideally conveyors• Sheet metal, structural and fabrication design• Solid knowledge of material flow• Project Management• Managing costs, BOMs• ERP/ MRP systems• Prior experience with recycling equipment ideal but not essentialDesign Activities• To produce general arrangement drawings in 3D and/or 2D for the Projects and Sales departments. This involves the full engineering integration of the company’s inhouse products (conveyors, structures and ancillary equipment) with that of specialist third party manufacturers to create a tailored plant layout within the space available without compromising material flow.• To work with the Sales team or the Projects team to optimise a layout until it reaches the point of Design Freeze at which the customer signs off the GA to allow full project launch.• To ensure design quality, cost, time and standardisation are appropriately considered throughout the design and delivery process• To use SolidWorks and AutoCAD as the main design platforms for the above.Project Engineer / Design Engineer - Project Execution• Be hands-on, pro-active and own the engineering development of a project from initial concept through design, release, manufacturing, testing and commissioning.• To model and detail detailed in-house products through to full release to the shopfloor producing detailed manufacturing drawings from 3D models (SolidWorks). This will involve using the Company’s standards library and customising if necessary.• To create and release BOM’s (Bill of Materials) within the company MRP system.• To produce and maintain technical documents for the Engineering and Sales departments, operating manuals, H&S, maintenance etc.• To define product technical specifications, both internal design standards and legislative/mandated industry standards.• To attend site to take or check measurements• To produce technical specifications for in-house products or those we purchase.• To challenge existing designs and manufacturing methods for the benefit of the Company and the customer.• To work closely with the Manufacturing department, Project Engineers and Sales team to ensure designed products meet the overall requirements of the business• To provide full engineering support on the project including at site whenever needed and particularly over Installation, Commissioning and Testing.• To give full support to the Project Manager over the course of the project and attend site as necessary to ensure the plant/machine is successfully commissioned and customer is delighted.Assessment and Improvement Duties• Assess which sales and/or project layouts worked well, and which did not in order to improve the design process for next time.• Work on the continuous improvement of existing products and processes.
• Make any necessary adjustments to designs to reduce costs wherever possible.• To analyse the costings of our proposals and projects in comparison to our competitors’ Proposals to unlock the differences between what is being offered in order help the Company’s Sales department become more effective with its own proposals.• To remove cost from our proposals by working continuously toward smarter solutions, tighter designs, alternative third-party suppliers and new processing concepts. To add as much functionality to every design, even if the extra functionality is included as priced extras. Our aim is for the most efficient designs with best functionality at the most cost-effective prices.• To appraise the Sales proposals to ensure the quality of our designs, offers and our approach is always at the highest possible level, visually appealing as possible, clear as possible in its concept to ensure our customers will value it.Experience & Qualifications• Experience as a Project Engineer / Design Engineer• Experience in sheet metal and fabricated product design is essential• Experience in special purpose machinery design, desirable• Experience in recycling and associated material flow• Proficient use of SolidWorks 2022 & AutoCAD 2D• Basic knowledge of electrical engineering• Creative and innovative with a desire to improve continuously• Excellent problem-solving skills• Able to efficiently communicate both written and oral• Confident decision-making ability• HNC or equivalent within mechanical / manufacturing engineering subjectDesign Engineer previous suitable job titles: Project Design Engineer, Project Engineer, Draughtsperson, Draughtsman, Draughtswoman, Draughtsperson, Design Project Engineer, Detailer, Mechanical Design Engineer, CAD Draughtsperson, CAD Drafter, Project Manager, Mechanical Project Engineer, Design Technician, Mechanical Design TechnicianPlease apply ASAP....Read more...
Key Responsibilities
As a Technician Apprentice, your duties will include:
Prototype & Production Support:
Assist in the assembly and testing of new electronic thermal control products.
Support the development of prototypes under the supervision of engineers, contributing to the design and build of new product prototypes.
Assist with the assembly of thermoelectric devices and other components used in thermal management systems.
Work with engineers to help identify and resolve assembly issues during prototype builds.
Electronic and Mechanical Assembly:
Participate in the assembly and testing of printed circuit boards (PCBs) and other key electronic components.
Learn to operate the surface mount assembly line for efficient production of electronic devices.
Help with the assembly of mechanical components and assist in integrating these into finished products.
Continuous Improvement:
Support efforts to improve assembly processes, identify inefficiencies, and suggest improvements in workflow and quality control.
Work closely with the team to refine and optimise assembly techniques to meet customer and product specifications.
General Workshop Support:
Assist in maintaining the cleanliness and organisation of the workshop and warehouse areas.
Participate in warehouse activities, including inventory management, parts organisation, and supply preparation.
Perform routine equipment maintenance and assist with the calibration of machinery and tools.
Training & Development:
Enrol and attend college regularly for a suitable Level II/III Engineering Apprenticeship.
Take part in additional training as required to develop both technical and soft skills relevant to the role.
Work closely with senior technicians and engineers to expand your knowledge and experience in electronics and mechanical assembly.
Health & Safety:
Ensure all work activities are carried out safely and responsibly, following company health and safety policies.
Take an active role in promoting a safe working environment and adhering to best practices in assembly and workshop safety.
Training:The successful candidate will follow the Lean Manufacturing level 2 standard - training will be delivered by NWSLC on a one week block release every 6 weeks at:
MIRA Technology Institute, MIRA Technology Park, 1 Eastern Ave, Nuneaton. CV10 0UX.Training Outcome:Throughout your apprenticeship, if you prove to be reliable, hardworking, and committed to the role, there is a strong possibility of permanent employment at the end of the apprenticeship. You will gain valuable hands-on experience in a growing company, with the potential to advance your career in the field of thermal management and electronics assembly.Employer Description:ETL is a dynamic, innovative company based in Kibworth, South Leicestershire, specialising in thermal management solutions for the electronics sector. We pride ourselves on our expertise in thermal technologies and our commitment to R&D, with significant investments in developing new products and technologies to drive future growth.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Creative,Interest in engineering,Interest in mechanics,Interest in electronics,New Techniques,New technologies....Read more...
Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support to end users and scientists and support for IT projects gaining a real understanding of all aspects of IT. The role requires a high degree of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills.
As a IT Solutions Technician Apprentice, you will gain experience in:
IT Service Desk providing help and support to end users on the phone, email and in person
Diagnosing, researching and resolving PC related hardware and software issues
Setting up PCs and laptops and installing software
Operating Systems – Windows/Linux
Network administration of data and VOIP systems
Administering server applications including Email, Database and backup systems
Support and administration of financial / business applications
Assisting with the delivery of projects
Microsoft Office 365 and Cloud services
Unified Communication technologies
Cybersecurity and awareness programmes
Service management and reporting
What you will bring to the role:
A professional approach to work, and willingness to work in a fast-paced environment.
Strong interpersonal and communication skills.
Good team working skills, demonstrating cooperation and flexibility.
Great attention to detail.
Resilience and determination to keep going at times when the work is challenging.
Good time management skills. All aspects of work will need to be delivered to the highest quality without exception and so the ability. to plan and organise. This role requires meeting coursework deadlines and attendance of lectures and observations.
Apprentices entering this role will need to practice their work within Standard Operating Procedures and comply with all policies and procedures applicable to their role. This particular role will also require the individual to meet the academic and vocational elements of the apprenticeship framework, attending where possible all lectures, exams and observations.Training:Apprentices will be required to attend college at least x 1 day per week either at Richmond Campus completing necessary mandatory training and units associated with the apprenticeship.
Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.
The apprentice will be required to complete:
• Work towards gaining a full Level 3 IT Solutions Qualification.
• Employment Rights and Responsibilities.
• Skills, Knowledge, and Behaviours.
• Standard and End Point Assessment.
Other training will be provided by the employer as required to enable the fulfilment of the job role. Training Outcome:On completion of the apprenticeship and end point assessment could lead to you being offered a permanent position with NPL.Employer Description:As the UK's National Measurement Institute, NPL develops and maintains the national primary measurement standards. From new antibiotics to tackle resistance and more effective cancer treatments to unhackable quantum communications and superfast 5G, technological advances must be built on a foundation of reliable measurement to succeed.Working Hours :Monday - Friday, shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
