JOB DESCRIPTION
Team Leader ERP Development (NA)
Supervises the ERP development staff of the IT department in North America. In addition, continues to perform development work, while serving as the leader of the team.
Provide leadership and supervision to the ERP development staff of North America, while supporting the definition, analysis and implementation of information systems and business solutions. This support includes both business processes and IT solutions.
Essential Duties and Responsibilities:
Demonstrate strong leadership while working with the IT development staff, end-users, IT management and business analyst team members, while supporting the implementation of strategic information systems and business solutions that support the operational needs of the business.
Provide supervision of IT resources (primarily the development staff) and other project team members for the implementation of information systems and business solutions. This includes responsibilities associated with day-to-day project management, such as, but not limited to: project definition (scope, timeframe, resources, costs), weekly status, issue identification and resolution, etc.
Supervises consultants, contract programmers, interns, part-time clerical assistance, and business team members, as needed.
Provide guidance and support IT professional development of the development staff by: day-to-day management of project personnel, setting and monitoring annual performance objectives and conducting performance reviews, training, (formal and informal OJT).
Perform analysis and development duties and activities. Provide overall development support in the implementation of new ERP application software packages, package modules and new releases upgrades. Projects may be global and cross-divisional and can be solely business re-engineering and/or IT. This support should be of the highest quality, on-time and within budget.
Plans and schedules development projects and staff assignments. Coordinates the scheduling of work with the other IT departments, including business analyst and technical teams, as well as the business community.
Assist in the identification of multiple alternatives and objectively evaluate each for the best solution balancing both business needs and cost benefits.
Demonstrate strong formal and informal communication skills including: written, oral and team.
Reads, writes, and communicates fluently in English.
Other duties may be assigned.
Additional Job Functions: (Other Less Critical Job Activities)
Coordinates / directs the activities of project teams to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff.
Note: Other duties may be assigned, as required, based upon the demands of project or problem resolution specifics.
Supervisory Responsibilities:
This position has a staff of professional IT analysts and/or developers as direct reports and is the final decision maker on hiring and terminating. Also provides direction and supervision to project team members, consultants, contract programmers, interns, and temporary help, as required. Supervision includes work assignments, discipline, quality/performance reviews, training and scheduling.
Competencies:
Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, team work, leadership, effective communication skills, organizational skills, professionalism, commitment to quality, ability to manage multiple concurrent projects/tasks.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required:
College degree in IT or business is preferred, but not required. Practical Work Experience Required:
5 - 7 years of applications programming experience.
5 - 7 years of systems analysis and design experience.
2 years of experience in project management skills.
2 years of experience in supervision or project leadership, overseeing the work of project team members is preferred, but not required.
Read, write and communicate fluently in English.Special Knowledge and Skill:
Demonstrates leadership and supervisory abilities.
General knowledge and understanding of business operations.
In-depth knowledge of specific functional areas of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In-depth knowledge of the SAP application software, including its functions and capabilities, installation and support requirements.
Proficiency in analysis, design and testing techniques.
Good project management skills, including planning, methodologies, time tracking, leadership, etc.
Good communication skills.
Working knowledge of many computing platforms.
Working knowledge of several relational databases.
Working knowledge of IT communication networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT solutions.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write formal business correspondence and specification documents. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and vendors. Must be able to read, write and communicate fluently in English.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Technical Skills:
Must be highly skilled in the use of personal computers. This includes proficient use of Microsoft Office 365 applications, such as, but not limited to, Outlook, Word, Excel, PowerPoint, Visio, SharePoint.
Proficiency with SAP applications and databases, development tools and integration components, such as, but not limited to, ABAP, SAPGUI, Adobe Forms, Adobe Live Cycle Designer, Smartforms, SAPScript, ECC/Oracle, S/4HANA, SAP BW, SAP APO, SAP GTS, SAP Fiori Apps, SAP Netweaver Gateway, SAP PI/XI, Business Explorer, Synactive GuiXT/Liquid UI, debugging and tracing utilities, HTML, XML, SAP Workflow.
Working knowledge of web browsers and VPN clients.
Basic understanding of IT communication networks.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone. Employee will also be required to view a computer screen on a regular basis. (80 - 100%)
Sitting at desk or conference table (90 - 100%).
Some travel, including overnight travel, may be required for training opportunities and/or business engagement at various locations. (0 - 20%)
Works from home and/or in an office environment with controlled climate and generally quiet conditions. (80 - 100%)
Some travel, including overnight travel, may be required for training opportunities and/or business engagement at various locations. (0 - 20%)
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Our client is a formidable firm of Patent and Trade Mark attorneys with a global reach. We are working closely with them in their requirement for an impressive Formalities Team Leader to join their central London base. This is a significant opportunity for the right candidate, therefore, it is envisaged that to successfully fulfil all duties, responsibilities, as well as the strategic aspects such as implementing positive changes, you will have 5 years’ experience in a similar IP related role and be keen to progress in a supervisory and leadership IP setting.
Bringing your IP passion, skills and technical knowledge of Inprotech and CPA Direct, the purpose of this exciting Formalities Team Leader opportunity is to provide administrative support to Patent fee earners via your management of electronic workflows, allocating tasks within the team and troubleshooting whenever necessary to ensure that patent applications and official actions are dealt with in the most timely, efficient and first-rate manner. Identifying the individual expertise and capacity of everyone within the team and playing to their strengths is vital here. Your excellent organisation and prioritisation skills will ensure a seamless patent service is provided.
As a representative of the formalities team, you will work closely with Partners, fee earners and other support staff, particularly fellow Team Leaders, the Office Manager and the Records and Systems Manager to continuously review best working practices and work cohesively to assist in annual appraisals and identify training needs for support staff.
To find out more about this innovative top ranking IP firm, their stellar clients and their dedication and investment in their staff then Tim Brown will be happy to help on 0113 467 9798 or tim.brown@saccomann.com
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An exciting opportunity has arisen for a Senior Electronics Test Engineer to join a forward-thinking electronics technology company based in Clacton On Sea, Essex.
The successful Senior Electronics Test Engineer based in Clacton On Sea, Essex, will play a key role in ensuring new products meet rigorous technical standards before commercial release. You will lead complex test and validation tasks, support global engineering teams, and contribute to the continuous development of high-performance electronic systems.
Key Responsibilities will include:
Conduct thorough testing and validation of new and existing electronic products.
Lead challenging projects, collaborating with engineering colleagues across multiple global sites.
Independently troubleshoot and resolve complex hardware and software issues.
Develop software applications in C++ to support engineering and production testing.
Support and mentor technicians and junior engineers as required.
The ideal Senior Electronics Test Engineer, based in Clacton On Sea, Essex will have:
A bachelor’s or master’s degree in Electronic or Electrical Engineering.
Strong experience in electronics testing, including analog and digital circuits.
Proficiency in C++ programming or a similar language, ideally for automated testing environments.
Hands-on experience with test tools such as oscilloscopes, multimeters, signal generators, and logic analysers.
This is a fantastic opportunity to join a growing company that values innovation, quality, and collaboration. In return, you will be offered a competitive salary and the chance to work on cutting-edge electronic systems used across a range of industries.
APPLY NOW for the Senior Electronics Test Engineer role based in Clacton On Sea, Essex, by sending your CV and cover letter to ltemple@redlinegroup.Com or calling 01582878820.....Read more...
Install, configure, and maintain printers; provide user support and troubleshooting as needed
Deliver day-to-day IT support for office hardware, software, and network issues
Install, configure, and maintain turnstile access control systems, ensuring proper integration with security systems
Perform routine inspections and preventive maintenance on all supported systems
Document technical issues and solutions for the internal knowledge base
Coordinate with vendors and service providers when necessary
Training:
All apprenticeships include regular training with a college or other training organisation
At least 6 of your weekly working hours will be allocated to training, developing new skills at work or formal studying
Training Outcome:
Potentially leading to permanent employment on successful completion of the apprenticeship
This will be reviewed regularly throughout the apprenticeship and a decision made prior to completion and achievement
Employer Description:We are one of Europe’s leading suppliers of ID cards and ID card printers and the official UK & Ireland distributor for Matica Technologies. Our extensive card printing range enables businesses to efficiently produce their own ID cards. Working closely with our valued network of resellers, we offer specialist ID solutions that are used across a wide range of industries. Our innovative digital access solutions support venues & events throughout the world.Working Hours :Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
A unique opportunity for an experienced and entrepreneurial European Patent Attorney to join this exciting European IP firm as their first in-house Partner patent attorney.
With a brief to build on the significant support and administrative resources within the company, this is your chance to spearhead the development of their attorney practice, focus on client relationships and grow a dynamic patent firm. Working remotely with international colleagues as well as both industry and private practice clients across the world, you will be a key figure in the firm's leadership team and an integral part of their future growth.
This is your chance to redefine your career and create your own legacy, both personally and professionally. With a platform and the support to implement ideas and navigate through the exciting challenges and rewards of growing and managing a firm, you can come to this position from any technical discipline. You should be able to demonstrate a proven track record in business development as well as acquiring new clients with a view to bringing your own portfolio (in time, if not immediately). As befits the seniority of this position, as well as the significant rewards that go with it, you should have both the experience, the confidence and the gravitas to make and implement strategic decisions both for the future of the firm and for the clients it serves.
For further information and / or to apply for this role, please contact catherine.french@saccomann.com on 0113 467 9790 in complete confidence.
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A leading exhibition stand design company is seeking a motivated mid-weight designer to become an integral part of our dynamic Creative department, based in our Stratford-upon-Avon studio. In this role, you will report directly to our Head of Design and provide crucial support to the creative team. Role & Responsibility As a key mid-weight designer, you will play a pivotal role in our creative process, effectively bridging the experience levels between our junior and senior design team members. This position typically requires a few years of industry experience and offers a stimulating blend of creative development, technical application, and project management. Your core responsibilities will encompass:Developing innovative and engaging design concepts for exhibitions and events.Creating compelling visual assets, including renderings and presentations.Ensuring the accurate and efficient technical execution of design projects through to production.Collaborating closely with the Client Services and Projects teams to guarantee design solutions align with client briefs, brand guidelines, and project objectives.Crafting well-articulated client brief responses and engaging in client design briefing and presentation meetings.Designing and delivering 3D projects effectively under the direction of senior team members.Meticulously ensuring all undertaken work is accurate and strictly adheres to provided information and specifications.Utilising key insights and strategic thinking to develop, present, and ultimately secure winning design solutions for our clients.Attending introductory meetings with clients and confidently leading presentations to convey design concepts and proposals.Proactively drawing upon personal inspirations, experiences, and industry knowledge to identify fresh perspectives and innovative approaches.Actively participating in team briefings and forums to facilitate information sharing and encourage collaborative engagement.Effectively organising and prioritising assigned tasks, clearly communicating progress and providing accurate time estimates.Maintaining a high level of efficiency while working according to established schedules and within defined timeframes.Qualifications and Skills Requirements We are looking for candidates who demonstrate:Strong critical and analytical thinking abilities.Proven experience in creating client brief responses and participating in client meetings.The ability to design and deliver 3D projects under guidance.A meticulous approach to ensure accuracy in all work.The skill to leverage insights to build and present successful client solutions.Confidence in client-facing interactions and presentation skills.A proactive approach to seeking inspiration and exploring new ideas.Excellent teamwork and communication skills.Strong organisational skills and the ability to manage time effectively.Fluent proficiency in the Adobe Creative Suite, 3DSMax/Vray, and AutoCAD.What You'll Get We highly value our team members and offer a comprehensive benefits package designed to attract and retain the best talent:25 days holidayBirthday holidayCompany eventsLife assuranceTravel insurance24/7 access to GP consultationMental Health supportGet Fit ProgrammeFinancial guidanceSecond medical opinionBurn out preventionDiet supportLegal guidanceSmoking cessationLife events counsellingHealth dietOur Values We are a company of committed and curious individuals, a diverse group of expert minds dedicated to understanding and meeting our clients' needs. We foster a collaborative environment and value individuals with a proactive, can-do attitude who consistently go the extra mile and thrive as team players.....Read more...
Operations SupervisorRamsgate, Kent£££ Competitive (we'll give you full details when you call or email)Permanent | Full-timeReady for your next leadership role in engineering or manufacturing?If you're an experienced team leader who thrives in a fast-paced workshop environment and enjoys solving problems on the go, this could be the ideal opportunity for you.We’re looking for a confident, practical, and people-focused Operations Supervisor to take charge of a busy inspection and production section within a well-established engineering operation. It’s a hands-on role where your ability to lead from the front will make a real difference to the day-to-day success of the team.Your Role Day-to-Day
Lead and supervise the inspection team, keeping things on track and on timePlan and schedule workload in line with production deadlinesMaintain team motivation, strong morale, and a positive working cultureHandle performance reviews, identify training needs, and offer support to staffOversee basic machine maintenance and ensure equipment is working efficientlyKeep consumables stocked and coordinate resource usage across the departmentSupport new product introductions and ongoing process improvementsUphold high standards of health, safety, and qualityEnsure work complies with technical documents and inspection procedures
What You’ll Bring
Background in engineering, technical production, or similar environmentExperience leading a team in a workshop or manufacturing settingSolid organisational skills with an eye for detailConfidence using computer systems (ERP experience would be helpful)A proactive, solution-focused mindsetStrong communication skills and the ability to build positive working relationshipsComfortable with tight deadlines and shifting priorities
Why Apply?
Competitive salary (we’ll give you full details when you call or email)A workplace with a great team atmosphere and supportive management2 x standard contributory pensionReal chances to grow your career and take on more responsibilityFree on-site parking
Interested?If you're looking for a fresh challenge in a role where you can really make your mark, we’d love to hear from you. Apply now or contact us directly – and we’ll be happy to talk you through the details.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
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Business Analyst - Wealth Management – Edinburgh, Scotland
(Key skills: Business Analyst, Digital Transformation, Business Process Change, Requirement Gathering, Analysis, Documentation, Stakeholder Management, Quality Assurance, UAT, Agile, Change Management, Financial Services, Wealth Management, Business Analyst)
Are you a Business Analyst looking to take your career to the next level? Do you want to be part of a prestigious wealth management firm leading a multi-million-pound digital transformation? If you are passionate about driving change, working on cutting-edge financial technology and making a tangible impact in a highly respected organisation, this could be your next big move.
Our client, a market-leading wealth management firm based in Edinburgh, is undergoing an ambitious transformation to future-proof its services, optimise business processes and elevate client experiences. With a strong heritage in providing tailored financial solutions to high-net-worth individuals and institutional clients, they are now investing in state-of-the-art technology and innovation to stay ahead of the curve.
To support this, they are expanding their change and transformation team and are looking for a talented Business Analyst to drive key digital and process improvement initiatives. This is an exciting opportunity to play a pivotal role in shaping the future of a top-tier financial institution, working alongside senior stakeholders to redesign processes, integrate cutting-edge solutions and deliver high-impact projects.
The ideal Business Analyst candidate will have proven experience as a Business Analyst in the financial services sector, ideally within wealth management. A strong background in digital transformation and business process change projects is required. Excellent skills in requirement gathering, process mapping and documentation are essential. Strong stakeholder management and the ability to work with both technical and non-technical teams is required. Experience working in Agile environments and change management initiatives is essential. Knowledge of financial services regulations and compliance is desirable.
All Business Analyst positions come with the following benefits:
Annual bonus and profit-sharing scheme, rewarding your contributions.
Hybrid working model, with the flexibility to balance remote and in-office work.
Pension scheme with enhanced employer contributions to secure your future.
Private healthcare, dental, and life insurance – covering you and your family.
Fully funded training & development programs, including industry certifications.
Global mobility opportunities, with options to work on international projects.
Gym membership, wellness programs, and mental health support.
Daily meal allowances and exclusive corporate dining discounts.
Generous holiday package (30+ days) + the option to buy additional leave.
Company-sponsored retreats, networking events and luxury team-building experiences.
This is a rare opportunity to be at the forefront of financial services innovation, working for a firm that blends tradition with cutting-edge technology. If you are looking for a high-impact role where your expertise will drive meaningful change, apply today.
Location: Edinburgh, Scotland, UK / hybrid working
Salary: £60,000 - £95,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK even though remote working is available.
NOIRUKTECHRECNOIRUKREC....Read more...
The Operations Department provides middle and back office operational services either within Insight or provided to Insight by external parties.
To succeed in this role, candidates must be willing to learn in a fast-paced environment and show an aptitude towards solution-focused outcomes, benefiting both the team itself and the wider business.
Duties include:
Assist with accurate and timely production of the team’s regular monthly and quarterly Client Reporting requirements.
Work with senior team members when engaging with stakeholders across the business, including but not limited to; Client Service teams, Fund Management teams, Development Technical Support teams other Operational section teams.
Assist in resolving issues when required and build knowledge base of all reporting systems.
With knowledge sharing from senior members, learn the different investment strategies Insight offer to clients and the different reporting outputs for each strategy.
Have input to strategic projects and generate operational efficiency ideas within the team
Training:You will work towards the Level 3 Investments Operations Technician Apprenticeship Standard; you can find out more about what the qualification covers here:
https://www.instituteforapprenticeships.org/apprenticeship-standards/investment-operations-technician-v1-0
You will also work towards the CISI Investment Operations Certificate.Training Outcome:We will structure your programme to give you the opportunity to experience and understand our business, so on completion, the apprentice will be fully competent in the role. The apprenticeship should provide the successful candidate with the following opportunities:
Be more effective when you enter a permanent role on completion of the programme
Build networks and relationships across the organisation
Gain technical understanding and working knowledge across our business
Take professional qualifications such as Investment Operations Certificate (IOC) to support and complement business knowledge
Establish the foundations in becoming Insight’s future leaders
Employer Description:Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients’ needs.
Founded in 2002, Insight’s collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities.
Insight Investment is owned by BNY Mellon, a global leader in investment management and investment services.
Insight has a clear mission and purpose to offer investors a different approach to achieving their investment goals; one that prioritises the certainty of meeting their chosen objectives in contrast to the traditional focus on maximising return and minimising volatility.
Insight takes responsible investment seriously. In our view, it is as an essential part of deciding whether an investment is fair value. Insight is a signatory to the Financial Reporting Council’s UK Stewardship Code4 and a founding signatory to the UN-supported Principles for Responsible Investment (PRI) in 2006.
Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia.
The belief that clients come first is integral to our value system. A strong client focus, combined with a culture of innovation, collaboration, diversity and inclusion is the environment we offer our colleagues.Working Hours :Monday - Friday, between 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical....Read more...
Configure and support ERP systems, including customising workflows and resolving user issues.
Collaborate with Business Analysts to identify and automate business processes.
Develop backend solutions using SQL, Oracle, and Crystal Reports to support business needs.
Create and maintain technical documentation and reusable ERP components.
Apply agile and continuous improvement practices to enhance system performance and user experience.
Training:Introducing QA’s brand new Level 5 Data Engineer apprenticeship programme, meticulously designed to provide learners with a strong foundation for the development of advanced technical competencies, enabling comprehensive professional and personal growth.
This specialised apprenticeship curriculum comprehensively covers essential knowledge and skills crucial for the proficient design, development and management of intricate data systems.
Learners will be equipped to skilfully architect, administer, and transform data into actionable insights tailored for consumption by Data Scientists, Data Analysts, and Business Intelligence professionals, empowering organisations to drive innovation, optimise business processes, and catalyse informed decision-making.
A natural progression having completed this programme would be onto our DTSL6 Degree Apprenticeship Programme data pathway.
This apprenticeship is designed to produce Data Engineers with the skills to build systems which collect, manage, and convert data into valuable information for data scientists, data analysts and business intelligence analysts to interpret and translate into business impact.
The Data Engineer L5 apprenticeship blends online learning, face-to-face workshops and on-the-job experience to transform learners into highly skilled tech professionals.
Who is it a good fit for?
Existing Data Engineers looking to upskill.
Data Analysts looking to move into an Engineering role.
Database Administrators.
As part of their programme learners will complete:
7 learning knowledge modules teaching theory and practical application. These are primarily taught online and are supported by classroom training workshops.
Work-based portfolios & projects will be completed at work, over the course of the programme to demonstrate practical abilities.
Optional Microsoft Certification
As part of the Level 5 Data Engineer Apprenticeship, learners will be able to access Cloud Academy resources which will prepare them for taking the optional Microsoft Certification exam.Training Outcome:
Opportunity to grow into senior ERP or automation engineering roles.
Potential to lead digital transformation projects across the business.
Access to continuous professional development and training.
Involvement in strategic IT initiatives that shape the future of the company.
Long-term career progression within a supportive and innovative IT team.
Employer Description:Vernacare International Ltd is a leading innovator in healthcare and hygiene solutions. Headquartered in Chorley, the company supports global healthcare providers with sustainable products and digital transformation. The IT team plays a vital role in driving operational efficiency and innovation across the business. Vernacare fosters a collaborative, forward-thinking environment with a focus on continuous improvement. The company values proactive problem-solving and empowering teams through technology.Working Hours :9am – 5pm with 45 minute lunch break. Days to be confirmed.Skills: Communication skills,IT skills,Problem solving skills....Read more...
Support the development and deployment of machine learning models using Python and Databricks
Conduct data preparation and exploratory analysis to understand structures, trends, and anomalies
Collaborate with data scientists and engineers to select appropriate modelling techniques
Communicate technical insights through visualisations and business storytelling
Apply best practices for responsible and ethical AI, including fairness and transparency
Contribute to model explainability through tools such as SHAP and feature importance plots
Engage with Databricks and supporting cloud platforms like Azure and adopt MLOps practices for scalable AI workflows
Explore automation using Microsoft Copilot and OpenAI tooling
Apply learnings from the Level 6 apprenticeship directly to project work at Virgin Atlantic
Training:
The course runs for 24 months at our Crawley, West Sussex, VHQ
After that, it’ll be time to put all your training into practice. The sky really is the limit
Training Outcome:You’ll complete the programme with more than just a sense of achievement. By the end of the 24 months, you’ll have built real-world experience applying AI and machine learning to solve business challenges, developed technical fluency in tools like Databricks and Azure, and earned a Level 6 AI Engineer qualification from Cambridge Spark.
In return for your hard work, we’ll support you every step of the way—so you can gain the skills, confidence, and connections you need to launch a meaningful career in data, analytics, or AI at Virgin Atlantic and beyond. Employer Description:Virgin Atlantic took off in 1984 when Richard Branson set out to shake up the aviation industry—and we’ve been doing things differently ever since. What began with a single 747, one route, and a small but mighty team has grown into an international airline with a global network and thousands of passionate people behind it. But our story has never just been about planes—it’s about people. From the very beginning, we’ve believed that travel should feel exciting, personal, and filled with possibility. That belief still drives us today as we work towards our mission: to become the most loved travel company. Whether we’re designing innovative customer experiences, pushing boundaries in sustainability, or building inclusive teams that reflect the world we serve, we’re united by a shared spirit of adventure, heart, and humanity. Because at Virgin Atlantic, we don’t just fly people from A to B—we help them take off in every sense. We’re not just your average airline. When it comes to our people, they’re a passionate lot, united in creating something different. It’s always been like this. It’s in our DNA, and it was ignited within us from the moment we started flying.Working Hours :Monday - Friday, 9.00am - 5.30pm, but a degree of flexibility will be required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Operations SupervisorRamsgate, Kent£££ Competitive (we'll give you full details when you call or email)Permanent | Full-timeReady for your next leadership role in engineering or manufacturing?If you're an experienced team leader who thrives in a fast-paced workshop environment and enjoys solving problems on the go, this could be the ideal opportunity for you.We’re looking for a confident, practical, and people-focused Operations Supervisor to take charge of a busy inspection and production section within a well-established engineering operation. It’s a hands-on role where your ability to lead from the front will make a real difference to the day-to-day success of the team.Your Role Day-to-Day
Lead and supervise the inspection team, keeping things on track and on timePlan and schedule workload in line with production deadlinesMaintain team motivation, strong morale, and a positive working cultureHandle performance reviews, identify training needs, and offer support to staffOversee basic machine maintenance and ensure equipment is working efficientlyKeep consumables stocked and coordinate resource usage across the departmentSupport new product introductions and ongoing process improvementsUphold high standards of health, safety, and qualityEnsure work complies with technical documents and inspection procedures
What You’ll Bring
Background in engineering, technical production, or similar environmentExperience leading a team in a workshop or manufacturing settingSolid organisational skills with an eye for detailConfidence using computer systems (ERP experience would be helpful)A proactive, solution-focused mindsetStrong communication skills and the ability to build positive working relationshipsComfortable with tight deadlines and shifting priorities
Why Apply?
Competitive salary (we’ll give you full details when you call or email)A workplace with a great team atmosphere and supportive management2 x standard contributory pensionReal chances to grow your career and take on more responsibilityFree on-site parking
Interested?If you're looking for a fresh challenge in a role where you can really make your mark, we’d love to hear from you. Apply now or contact us directly – and we’ll be happy to talk you through the details.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
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Run social media channels (e.g. Facebook and LinkedIn) to enhance audience engagement to include the development of content – to include video and video editing.
Maintain and update customer databases to support the email marketing campaigns. To also include the management of Mailchimp email campaigns to the targeted databases.
Conduct market research, for example using customer questionnaires and review the competition on a regular basis.
Update the website with relevant content in accordance with the marketing plan and content requirements.
Support the development of case studies and the manage the process from initial enquiry to working with the PR agency and liaising with the key CU Phosco team member leading the project, ensuring the website has been updated and included in social media plans.
Support the marketing manager in delivering agreed activities.
Training:Working towards completing Level 3 Multi Channel Marketer Apprenticeship Standard.
Work based learning with regular teaching sessions with Assessor. Ad hoc attendance at Hertford Regional College Broxbourne Campus for workshops.Training Outcome:There will be opportunities for progression and a permanent position subject to performance. There is the opportunity to manage and develop the digital marketing with the support of the Head of Marketing.Employer Description:We provide an in-house, end-to-end service encompassing the design, manufacture, installation and maintenance of high masts, columns, and lighting for the global market. Established in 1923, our century-long legacy of technical expertise and operational integrity has earned the trust and business of customers worldwide across sectors including road, telecoms, airports, ports, and sports.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Creative,Ambitious,Independent working....Read more...
CNC Router Programmer
CNC Router Programmer Salary: £35-40k
ðBournemouth | Full-Time, Permanent
The Company
A long-established manufacturer specialising in bespoke structures for a range of projects is looking to expand their team. They operate from a large, well-equipped site in Bournemouth and have a steady order book with strong client demand.
CNC Router Role & Responsibilities
Youll be responsible for programming and running a CNC Router to produce precision components from CAD drawings. This role suits someone confident working independently and collaborating with the wider production team to meet quality and delivery targets.
- Programming and operating CNC router
- Reading and interpreting CAD drawings
- Performing pre-use safety checks
- Working from drawings
- Moving materials using overhead crane
- Reporting defects and workflow issues
- Keeping work area clean, safe and organised
- Assisting with timekeeping, records, and occasional team support
What Youll Need as a CNC Router
- At least 4 years experience in CNC Router Programming role
- Confident reading technical drawings
- Experience working with a range of materials like composites & woods
- Proactive attitude and team player mentality
Company Benefits
- £35-40k
- Overtime opportunities
- Pension scheme
- Free on-site parking
What Next?
Apply now or for more information on the CNC Router role, call or message Hayden at Holt Engineering on 07955 081 482.....Read more...
A specialist façade contractor with over 20 years of experience delivering high-spec cladding systems on commercial and landmark projects is seeking a Sales Estimator to join their team on a permanent basis in Redhill, Surrey.Salary Package: £40,000 – £50,000 per annum + performance-based bonuses Work Setup: Monday to Friday – hybrid (4 days in office, remote on Fridays) Location: Redhill, Surrey Key Responsibilities:
Prepare tenders and quotations for façade/cladding works
Review drawings, specs, and tender documentation
Liaise with clients, suppliers, and technical teams
Support value engineering and attend site/client meetings
Track tender outcomes and maintain pricing data
Requirements:
3–5 years’ estimating experience, ideally in façades or cladding
Good understanding of rainscreen systems and external envelope
Proficient in Excel and estimating software (e.g. Bluebeam/OSTO)
Able to read construction drawings and manage commercial risks
UK driving licence (site/client visits)
If this sounds like the right opportunity for you, please send your CV for consideration.....Read more...
BMS Commissioning EngineerLondon/South-East Contract or Permanent | Competitive PayAre you a skilled BMS Commissioning Engineer looking for an exciting new challenge?If you have a passion for cutting-edge technology, problem-solving, and delivering outstanding service, we want to hear from you!This is a fantastic opportunity to work on high-profile projects for a cutting-edge company.What you’ll be doing:As a BMS Commissioning Engineer, you’ll play a key role in ensuring that BMS installations run smoothly and efficiently. Your responsibilities will include:• Commissioning BMS Systems – Writing, modifying, and testing software and graphics to ensure seamless operation.• Collaborating with Stakeholders – Working closely with Project Managers, Commissioning Managers, and clients to keep them informed and ensure all project milestones are met.• Testing & Troubleshooting – Conducting detailed point-to-point testing, fault-finding, and ensuring all equipment meets manufacturers’ specifications.• Client Support & Training – Leading project handovers, demonstrating system functionality, and delivering tailored training to clients and consultants.• Ensuring Compliance – Maintaining strict adherence to Health & Safety regulations and best practices on site.To thrive in this role, you should have:Technical Skills & Experience:• In-depth knowledge of high-end BMS/HVAC applications and control routines.• Strong software skills, including the ability to write, modify, and integrate third-party high-level interfaces.• Experience in commissioning, configuring, and testing BMS components to meet project specifications.Practical Abilities:• Ability to read and interpret control panel wiring schematics for troubleshooting and modifications.• Skilled in functional system checks and ensuring that graphics align with project needs.Professional Attributes:• Excellent attention to detail and documentation skills.• Strong time management and ability to coordinate tasks efficiently.• Confident in dealing with third-party manufacturers and handling emergency callouts when required.Aftercare & Ongoing SupportYour role doesn’t end once the system is up and running. You’ll also be responsible for:• Providing clients with ongoing technical advice and support to enhance system performance.• Diagnosing and resolving faults to maintain optimal efficiency.• Producing detailed reports to ensure smooth project closeouts and future improvements.What You Can Expect from the Role• Challenging and Rewarding Work – Play a key role in delivering high-quality BMS solutions.• Supportive Team Environment – Work alongside industry experts who share your passion for excellence.• Ongoing Training & Development – Stay up to date with the latest industry advancements and continue growing your expertise.• Opportunities for Career Growth – Whether you’re looking for a long-term career move or an exciting contract role, we offer flexibility and support to help you succeed.Requirements:• Full UK driving licence – You’ll need to travel between sites.• Relevant industry certifications – Demonstrating your expertise in BMS systems.• Flexibility to travel and occasionally respond to emergency callouts at short notice.Ready for Your Next Move?If you’re looking to take the next step in your career with a forward-thinking company that values innovation and excellence, apply today!Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. ....Read more...
BMS Commissioning EngineerLondon/South-East Contract or Permanent | Competitive PayAre you a skilled BMS Commissioning Engineer looking for an exciting new challenge?If you have a passion for cutting-edge technology, problem-solving, and delivering outstanding service, we want to hear from you!This is a fantastic opportunity to work on high-profile projects for a cutting-edge company.What you’ll be doing:As a BMS Commissioning Engineer, you’ll play a key role in ensuring that BMS installations run smoothly and efficiently. Your responsibilities will include:• Commissioning BMS Systems – Writing, modifying, and testing software and graphics to ensure seamless operation.• Collaborating with Stakeholders – Working closely with Project Managers, Commissioning Managers, and clients to keep them informed and ensure all project milestones are met.• Testing & Troubleshooting – Conducting detailed point-to-point testing, fault-finding, and ensuring all equipment meets manufacturers’ specifications.• Client Support & Training – Leading project handovers, demonstrating system functionality, and delivering tailored training to clients and consultants.• Ensuring Compliance – Maintaining strict adherence to Health & Safety regulations and best practices on site.To thrive in this role, you should have:Technical Skills & Experience:• In-depth knowledge of high-end BMS/HVAC applications and control routines.• Strong software skills, including the ability to write, modify, and integrate third-party high-level interfaces.• Experience in commissioning, configuring, and testing BMS components to meet project specifications.Practical Abilities:• Ability to read and interpret control panel wiring schematics for troubleshooting and modifications.• Skilled in functional system checks and ensuring that graphics align with project needs.Professional Attributes:• Excellent attention to detail and documentation skills.• Strong time management and ability to coordinate tasks efficiently.• Confident in dealing with third-party manufacturers and handling emergency callouts when required.Aftercare & Ongoing SupportYour role doesn’t end once the system is up and running. You’ll also be responsible for:• Providing clients with ongoing technical advice and support to enhance system performance.• Diagnosing and resolving faults to maintain optimal efficiency.• Producing detailed reports to ensure smooth project closeouts and future improvements.What You Can Expect from the Role• Challenging and Rewarding Work – Play a key role in delivering high-quality BMS solutions.• Supportive Team Environment – Work alongside industry experts who share your passion for excellence.• Ongoing Training & Development – Stay up to date with the latest industry advancements and continue growing your expertise.• Opportunities for Career Growth – Whether you’re looking for a long-term career move or an exciting contract role, we offer flexibility and support to help you succeed.Requirements:• Full UK driving licence – You’ll need to travel between sites.• Relevant industry certifications – Demonstrating your expertise in BMS systems.• Flexibility to travel and occasionally respond to emergency callouts at short notice.Ready for Your Next Move?If you’re looking to take the next step in your career with a forward-thinking company that values innovation and excellence, apply today!Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. ....Read more...
We're offering an exciting opportunity for a skilled and motivated Dental Lab Manager to take the reins of a fast-paced, digitally advanced dental lab. If youre a confident leader with a solid technical background and a passion for high standards, this is your chance to make a real impact-leading a talented team, streamlining workflows, and delivering top-tier restorations to clinicians and patients alike.
This is a full-time, permanent role with long-term career growth potential and access to state-of-the-art equipment and technology. You'll be at the forefront of innovation in dental manufacturing while mentoring technicians and ensuring timely, high-volume production.
You will be responsible for:
* Lead, support, and manage the lab team, coordinating workloads and driving performance.
* Oversee production of All-On-X full arch implant and crown & bridge restorations.
* Operate and maintain CAD/CAM systems, 3D printers, and dental milling machines.
* Work collaboratively with clinicians to ensure excellent outcomes and communication.
* Maintain exceptional quality control and compliance standards.
What we are looking for:
* Previously worked as Dental Laboratory Manager, Senior Dental Technician, Senior Laboratory Technician, Senior Dental Technologist, Dental Team Leader or in a similar role.
* Proven team management experience in a dental laboratory setting.
* Minimum 3 - 4 years in the dental industry, with 2+ years of CAD / CAM expertise.
* Hands-on experience with Exocad, digital design, and dental manufacturing.
* Strong knowledge of All-On-X, crown & bridge, and 3D printing processes.
* GDC-registered Dental Technician.
* Full right to work in the UK.
What's on Offer:
* Competitive salary
* Company pension scheme.
* Free on-site parking.
* Opportunities for career advancement and skill development.
* Stability and job satisfaction within a forward-thinking, supportive team.
If youre ready to take on a management role where your leadership and technical skills are equally valued, we'd love to hear from you.
Apply now to join a modern, growing lab and lead the future of dental innovation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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IRM Business Lead – Offshore Engineering
We’re seeking an experienced IRM Business Lead to drive the strategic development and operational delivery of inspection, maintenance, and repair services. This is a high-impact role with direct responsibility for developing new business, leading multidisciplinary teams, and ensuring the successful execution of technically challenging projects.
What you’ll be doing:
Leading the development and execution of a growth strategy for the IRM service line
Identifying and securing new opportunities across offshore pipelines, cables, and subsea infrastructure
Overseeing project delivery to ensure technical excellence, commercial performance, and client satisfaction
Providing technical direction on IRM methodologies, including integrity management and risk-based approaches
Leading and mentoring a talented team of engineers and project managers
Driving innovation through the integration of digital technologies and remote inspection capabilities
Managing the business line’s financial performance, including budgeting, forecasting, and profitability
Essential criteria:
A degree-qualified engineer with 15+ years of experience in offshore oil & gas, including at least 10 in IRM-focused roles
A proven track record in developing and delivering IRM services
Deep understanding of subsea infrastructure operations, inspection, and repair techniques
Commercially astute, with experience in business development and contract negotiation
A confident leader who can inspire teams and build strong relationships with clients and stakeholders
Well-connected within the IRM space, with an established industry network
Desirable criteria:
Experience in offshore renewables (e.g. wind, power cables)
Familiarity with digital IRM technologies such as ROV/AUV, digital twins, or advanced data analytics
Experience in corrosion management or materials integrity
Chartered Engineer or equivalent status
What’s on offer:
Leadership of a key business area with real potential for growth and influence
Support from an experienced, technically strong team of subsea professionals
Flexible working options and a competitive compensation package
A dynamic and innovative working environment where independent thinking is encouraged
If you're ready to take ownership of a business-critical function and help shape the future of subsea IRM services, we want to hear from you.
How to apply:
Please send your CV and a cover letter detailing your suitability for the role!....Read more...
Management Accountant, Hospitality, London, 35k-40k DOEWe are working with a rapidly growing and forward-thinking finance consultancy looking for a confident and capable Accountant to join their expanding team. This is a newly created position due to continued growth, offering variety, progression, and the chance to work closely with clients to influence real business decisions.Operating as a virtual finance function, they support a range of SME clients across sectors. The bulk of our clients are dynamic hospitality businesses in London. This role is far more than standard accounting — it's about helping clients understand what their numbers mean and guiding their decision-making.This role will be based in the office 4 days per week, with one day of hybrid work.Key ResponsibilitiesYou’ll take ownership of a portfolio of clients, supported by junior team members, and be involved in both technical work and client engagement:
Preparation and review of monthly and weekly P&LsCashflow forecasting, management, and analysisMonth-end close and reconciliationsPreparation of year-end accounts and corporation tax workingsReviewing balance sheets and highlighting areas for discussionAdvising clients based on financial performance and tax positionSupporting junior team members with technical queries and developmentEnsuring the quality and timeliness of work meet high internal standardsLiaising directly with clients to obtain relevant information and provide clear, proactive communicationProviding ad hoc advice on bookkeeping systems, tax, PAYE, VAT, and other finance-related queriesIdentifying opportunities for additional services and improvements to client processes
The ideal candidate will:
Be part-qualified (ACCA, ACA or AAT)Have strong experience in preparing and interpreting P&L statements, with the ability to confidently explain performance and variances to clientsPossess a solid background in preparing full sets of accounts and management reports or a background in industry who wants a more structured/training environment - hospitality background would be a plus.Feel confident interpreting financial information and advising clients based on what the numbers are showingBe comfortable interacting with clients on a regular basis and guiding them through decision-making processesBring a structured approach and contribute to improving systems and workflowsIdeally have experience supporting or mentoring junior team members
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Learn to maintain, service, repair and inspect Kalmar and third-party equipment to a high standard.
Learn to build strong rapport and relationships with customers, through professional behaviour and a customer-focused mind-set.
Learn to respond to routine enquiries from customers about the technical aspects of the organisation’s products and services.
Learn to troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction.
Learn to perform preventative maintenance as per manufacturers’ specifications.
Work with mentors to fault find & resolve problems in an efficient and timely manner.
Learn to provide reports and documentation to support the maintenance activities completed.
Work alongside other engineers and mentors on equipment and to assist with installation and commissioning as required.
Comply with all legal and Company standards, such as Code of Conduct and QSHE practices and carry out assigned tasks and duties in a safe manner, in accordance with instructions.
Training:The apprenticeship training will take place on-site at our chosen training provider's training centre in Swindon.
There will be 1 week of training every six weeks at the training provider site per year.
Accommodation and subsistence for this week away will be paid by the Company.
Apprentices will also be expected to undertake tasks through workbooks, on-the-job assessments, an online tracking system and a final end point assessment.Training Outcome:At the end of your apprenticeship, subject to a position being available within the Company, the apprentice will become a Junior Service Engineer.
After one year as a Junior Service Engineer, subject to a position being available within the Company, the engineer will become a Field Service Engineer and will join the normal Kalmar compensation scheme.Employer Description:Kalmar provides cargo handling solutions and services to ports, terminals, distribution centers and heavy industry.
We're a global organisation with over 1,300 service technicians worldwide.
Our equipment includes state-of-the-art terminal tractors, reach stackers, forklift trucks, empty container handlers, straddle carriers and crane spreaders.Working Hours :Monday to Friday, 8:30am to 5:00pm.
Flexibility may be required including starting earlier, finishing later and working weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Physical fitness,Practical,Confident at heights....Read more...
Carry out routine servicing and maintenance checks on light vehicles.
Assist with diagnostics and repairs of mechanical and electrical faults.
Complete vehicle health checks and relevant service documentation.
Work alongside qualified technicians to learn advanced repair techniques.
Ensure tools and equipment are used safely and maintained properly.
Training:The apprentice will receive a combination of on-the-job training at our workshop and off-the-job training at the Ford approved training centre.
Training will take place in blocks of one week at a time at the manufacturer’s training facility, which may require overnight stays.
While at work, the apprentice will learn alongside qualified technicians, gaining hands-on experience and support.
Training sessions are scheduled throughout the year, typically every 6–8 weeks, depending on the programme structure.
This blended approach ensures strong technical skills, practical experience, and industry-recognised qualifications.Training Outcome:Upon successful completion of the apprenticeship, there are several exciting career progression routes available, including:
Qualified Light Vehicle Technician, with opportunities to specialise in diagnostics, electrical systems, or hybrid/electric vehicles.
Senior Technician or Master Technician roles with increased responsibility and technical expertise.
Workshop Controller, Service Advisor, or Aftersales Manager, for those interested in leadership or customer-facing roles.
Further training and development through the manufacturer’s training programmes, leading to industry-recognised advanced qualifications.This apprenticeship is a solid foundation for a long-term career in the motor industry.Employer Description:Haynes Bros. Ltd. is a long-established and respected name in the motor industry, with a proud heritage dating back to 1790. Based in the South East of England, we are a trusted dealer for a range of automotive brands and have built our reputation on delivering exceptional customer service, quality workmanship, and strong community values.
We offer a professional and supportive working environment, with a strong focus on training, development, and career progression. Our experienced team is passionate about the automotive industry, and we are committed to helping the next generation of technicians build successful and rewarding careers.
Joining Haynes Bros. Ltd. means becoming part of a company that values people, quality, and excellence in everything we do.Working Hours :Monday to Friday. May work weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Physical fitness....Read more...
Are you passionate about science and ready to turn your curiosity into a career? At The Vita Group, we’re offering an exciting opportunity for an aspiring scientist to join our Innovation Team as an Apprentice Innovation Technician.
What’s in it for you?
This role combines full-time, hands-on experience with funded academic study, allowing you to work toward a Level 6 Apprenticeship and gain a BSc Honours degree while earning a salary. It’s the ideal route if you’re keen to get started in the lab and build a strong career foundation in chemistry and materials science.
What You’ll Be Doing:
Supporting the development of innovative polyurethane foam products.
Producing and testing foams using bench-top and pilot plant equipment.
Developing a deep understanding of polyurethane chemistry and its applications.
Analysing competitor and customer samples to support product development.
Maintaining accurate records and helping to update standard operating procedures (SOPs).
Liaising with production teams and contributing to technical discussions.
Promoting health, safety, and compliance in the lab.
Who We’re Looking For:
A self-motivated individual with a strong interest in science or engineering.
Enthusiastic, hands-on, and eager to learn new skills.
Able to work independently as well as part of a team.
Competent in Microsoft Word, Outlook, and Excel.
Why Vita?
We’re driven by a purpose to create comfort, deliver performance, and enhance everyday life. Our values—Safety, Integrity, Responsibility, Resourcefulness, and Innovation guide everything we do. Join a business where your curiosity is encouraged, and your growth supported.Training Outcome:Innovation Technologist, Technical Manager.Employer Description:The Vita Group is a leading provider of value-added and differentiated flexible polyurethane (“PU”) foam products.
Built on 75 years of heritage, Vita develops, manufactures and markets a wide range of flexible polyurethane foam, Talalay latex and flooring products to create comfort, quality and functional solutions for our customers.
Across our five business divisions – Finished Mattress, Furniture and Bedding, Industrial and Specialty, Mobility, Flooring, the Vita Group manufactures sustainable foam product solutions for industries including: automotive, aviation and rail, building and construction, furniture and bedding, sports and leisure, and consumer packagingWorking Hours :Monday to Thursday, 8.30am - 5.15pm.
Friday, 8.30am - 3.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Creative,Initiative....Read more...
Responsibilities:
Answer support calls promptly and handle them in accordance with our documented processes.
Record and prioritise customer queries in a ticketing system ensuring adherence to SLAs.
Build and maintain customer relationships.
Diagnose and troubleshoot a wide range of technical issues providing resolutions or escalating where appropriate.
Actioning change requests for user accounts and systems.
Deploy and maintain a wide range software on customer systems.
Contribute to and help maintain our internal knowledge base.
Educate users on how to use various software and systems.
Maintain a strong knowledge of our companies’ services and products to help effectively and efficiently respond to customers queries.
Training:The training schedule is made up of remote learning session, assignments, and classroom based study. Training Outcome:etiCloud offer successful and structured career progression routes. Our Apprentice Service Desk Engineers develop their technical IT skills and progress into our 1st and 2nd line Engineering teams, with a long term plan to specialise in Infrastructure, Software, Security, or DevOps. We also offer continued learning opportunties through higher level apprenticeships and external training. Employer Description:etiCloud - Delivering tomorrow's technology, today..
Data security is more important than ever. That's not going to change. So you need a company that understands your business needs, and that you can trust to take care of them. But you don't have to take our word for our reliability, security and professionalism (or even the many kind words from our clients), etiCloud is part of the elite top 1% of worldwide business with ISO accreditation.
Our ISO 27001 accreditation relates to our defined and implemented best-practice information security processes. So you can be sure that your data, and that of your clients, is secure.
We're equally proud of our ISO 9001 accreditation as an integral part of it is customer satisfaction. It demonstrates our commitment to our customer-led approach - one of the reasons we've built, and continue to build, our business on referrals.Working Hours :Monday to Friday, 8 hours per day, 40 hours per week. Shifts between the hours of 8.00am and 6.00pm.
The option for out of hours work is available on a rota basis once settled into the role.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Answer Enquiries:
Respond to customer questions via phone, email, live chat, or in person
Provide accurate information about products, services, or policies
Resolve Issues:
Handle customer complaints and find appropriate solutions
Escalate complex issues to supervisors or other departments when necessary
Process Orders and Transactions:
Assist customers with placing, tracking, modifying, or cancelling orders
Process payments, refunds, or exchanges when required
Maintain Customer Records:
Update customer accounts and keep accurate records of interactions
Ensure data entry is timely and error-free
Follow Up:
Follow up on unresolved customer inquiries
Ensure customers are satisfied with resolutions and service
Provide Product or Service Support:
Guide customers in using products or services
Troubleshoot basic technical or usage issues
Collaborate with Other Teams:
Work with sales, technical, or billing teams to solve customer issues
Communicate customer feedback to improve products or services
Meet Performance Goals:
Meet or exceed metrics such as call handling time, customer satisfaction scores, and resolution rates
Stay Updated:
Keep up with product changes, promotions, and policy updates.
Attend training sessions as needed
Maintain Professionalism:
Interact with customers in a courteous, empathetic, and helpful manner
Represent the company positively in all communications
Training:Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2.Training Outcome:Possible progression opportunities. Employer Description:We manufacture and distribute products based on a Natural Cement based binder which has been in use for over 200 years. Natural Cement’s head office is based in Yorkshire, England.
Our special products are used by all sections of the Railway, Civil Engineering, Water, Utilities and Construction industries throughout the UK & worldwide.
The products have proven to be environmentally friendly, chemically resistant, easy to use, and time saving. They are especially useful in wet & cold environments. Fast setting with high early strength gain is a standard feature of all products.Working Hours :Monday to Thursday 9am - 5pm, Friday 9am - 2pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
