Deputy Shop Manager (part time, 3 days) £15,124, London Living Wage (£13.85 per hour)
East Sheen, London
Fantastic Opportunity to join a growing charity retailer
£13.85 per hour (£15,124 per annum)
Our client is a well-established, growing charity retailer. They currently have an exciting opportunity to join them in the position of Part Time Deputy Store Manager to manage their store in East Sheen.
As the Deputy Shop Manager your primary responsibility is to maximise income generation and ensure all targets are met and exceeded.
Responsibilities:
You will work closely with the Senior Shop Manager and Area Manager so they can understand your stock requirements and be responsible for overseeing the maintenance and health & safety of the shop.
Responsible for the smooth running of the store in accordance with company guidelines
Deliver annual store financial and contribution targets.
Deliver against store KPI’s.
Lead and develop your team.
Recruitment and selection of new team members.
Visual merchandising the store, maximising all opportunities.
Driving new business into the store.
Liaising with the local community.
Recruiting volunteers for the store.
Experience required:
Previous Store Manager/Assistant Manager/Supervisor experience within charity or retail.
Have the ability to engage customers through outstanding communication, questioning and listening skills.
KPI aware and driven.
Experience of working to targets in a customer focused environment.
Energy, drive and a positive can-do attitude.
Flexible to cover store opening hours and weekends.
Proven track record of successful delivery of a high growth, profitable operation.
Experience in managing a large team of volunteers, including recruitment and development, as well as excellent customer service and supporter relationship building skills.
An understanding of charity retail would be a distinct advantage and a passion for the charity sector.
Flexible to work weekends.
If you are interested in working for a leading charity retailer who truly values their teams then please apply today with your cv and covering letter.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
....Read more...
Deputy Shop Manager (part time, 3 days) £15,124, London Living Wage (£13.85 per hour)
Surbiton, London
Fantastic Opportunity to join a growing charity retailer
£13.85 per hour (£15,124 per annum)
Our client is a well-established, growing charity retailer. They currently have an exciting opportunity to join them in the position of Part Time Deputy Store Manager to manage their store in Surbiton.
As the Deputy Shop Manager your primary responsibility is to maximise income generation and ensure all targets are met and exceeded.
Responsibilities:
You will work closely with the Senior Shop Manager and Area Manager so they can understand your stock requirements and be responsible for overseeing the maintenance and health & safety of the shop.
Responsible for the smooth running of the store in accordance with company guidelines
Deliver annual store financial and contribution targets.
Deliver against store KPI’s.
Lead and develop your team.
Recruitment and selection of new team members.
Visual merchandising the store, maximising all opportunities.
Driving new business into the store.
Liaising with the local community.
Recruiting volunteers for the store.
Experience required:
Previous Store Manager/Assistant Manager/Supervisor experience within charity or retail.
Have the ability to engage customers through outstanding communication, questioning and listening skills.
KPI aware and driven.
Experience of working to targets in a customer focused environment.
Energy, drive and a positive can-do attitude.
Flexible to cover store opening hours and weekends.
Proven track record of successful delivery of a high growth, profitable operation.
Experience in managing a large team of volunteers, including recruitment and development, as well as excellent customer service and supporter relationship building skills.
An understanding of charity retail would be a distinct advantage and a passion for the charity sector.
Flexible to work weekends.
If you are interested in working for a leading charity retailer who truly values their teams then please apply today with your cv and covering letter.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
....Read more...
The IT systems within Bowman Riley are critical to our ongoing operations, including operational management, communications, data storage (including security/access), and design functions. Our reliance on IT systems and equipment and their reliability are essential to the company's efficient, safe, and secure functioning. This is becoming increasingly central to the business, especially between the three offices. The IT Assistant’s role is to coordinate this work and to recognise and escalate support to the IT Manager as and when necessary.
Key Responsibilities• Provide technical support to end-users, both in person and remotely• Install, configure, and maintain computer systems and software• Implement security of the network, data and its storage and communication systems• Assist with network administration tasks, including setting up user accounts and permissions• Work together with other managers and directors in relation to IT matters• Help manage the process for achieving agreed standards for Cyber Security and protocol• Discuss, agree and maintain IT elements of the Business Continuity Plan• Assist in ensuring that Bowman Riley operates within the law in relation to copyright licencing and assists with Data management (GDPR)• Document technical procedures and create user guides.• Collaborate with the IT Manager to implement new technologies and upgrades.
General Responsibilities• Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.• Support users in the use of computer equipment by providing necessary advice and/or training• Maintain and update internal documentation and database systems in a timely manner• Perform system administration and housekeeping activities• Purchase (after approval) equipment and licenses (e.g., software, hardware etc.)• Ensure all IT deliveries are checked and stored in a secure location • Secure disposal of old equipment following policy controls• Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points• Assist with other ad-hoc duties as required for the role and within the organisation• Key software installation and support • Log faulty equipment with third parties• Assist with desktop/laptop setup and configuration • Assist with phone/tablet setup and configuration
Experience and Qualifications• Qualifications GCSE or equivalent – maths and English grade C or above (essential) • Good Communication Skills• Full UK Driving licence• Ability to travel to any of the business offices as and when required • Proficient in Microsoft 365 stack• To have a commitment to ongoing training to develop your skills in areas relevant to your role• Hold a recognised qualification in an IT-related subject is preferred but not essential• Proficient in computer Networking, Security and Communication systemsTraining:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining A Level 3 IT qualifications
Training Outcome:
Potential full time role for the right candidate after apprenticeship completion
Employer Description:Our story began in 1968 when three architects launched a new practice and were unable to decide where to locate a head office that would best serve the commercial centres of Leeds and Manchester. A pin was stuck in a map somewhere in between. The market town Skipton, North Yorkshire, was picked on the edge of the Yorkshire Dales.
From the beginning, the practice has had a very clear, unswerving focus on quality design, attention to detail and client care, so much so that we continue to work with long-standing clients, some of whom span back to our company’s inception.
In the early 2000s, we kicked off the new millennium by establishing an office in Leeds city centre. In 2012, coinciding with the London Olympics and the Queen’s Diamond Jubilee, we opened our central London office.
Our story today is that we are a dynamic commercial practice offering architecture, conservation architecture, building consultancy and interior design across the UK accredited by the Royal Institute of British Architects (RIBA), the Royal Institution of Chartered Surveyors (RICS), and the British Institute of Interior Design (BIID).Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
You will be working and based at James Watt College in Great Barr
You must be 18 years or older, as the nature of the role involves working with young people, and it is essential for the candidate to meet this age requirement for safety and regulatory reasons.
To provide in-class support on an individual or group basis to develop/increase coping strategies and independent learning skills for students with SEND (Special Educational Needs and Disabilities) - Based at James Watt College in Great Barr
To be proactive in approaching personal, English and maths tutors to identify and organise support for students
To maintain clear communication with teaching staff, students and other college support staff
To update students individual learning plans including progression and destination
To keep accurate learner records such as assessment information, inclusive support needs, etc.
To evaluate the impact of support on helping learners progress
To adhere to the quality requirements for inclusive support and those of the college including observation, self-assessment and quality improvement planning
To support in the administration of monitoring and production of claims associated with the area of provision
Commit to, promote and operate in accordance with BMet’s values and goals including but not limited to: safeguarding; health and safety; diversity and inclusion
Commit to and participate in college-wide activities as required including but not limited to: enrolment; open events; development
To provide and maintain a high-quality administration system for supporting and tracking supported students from pre-entry to leaving college
To work across the college and apprenticeship delivery teams to support teaching, learning and assessments and ensure differentiation in all areas of our provision
To ensure students’ records are regularly reviewed, updated and accurate
To consistently use shared data and recording systems to inform generation of reports as and when required
To monitor students’ progression, attendance and behaviour and report to relevant individuals
To liaise with specialist mentors and curriculum staff regarding the support needs of students
Support curriculum staff in interviews for students who attend on assessment, visits or information evenings
To fully participate in team meetings, professional development and events
To provide support to students in or out of class or on external appointments on a needs-led basis – in consultation with the Inclusion Director
To maintain accurate records to meet audit and inspection requirements, using appropriate IT systems
To raise retention and achievement for students on a continual basis
To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the job
Training:
The successful candidate will achieve a full Teaching Assistant Level 3 Apprenticeship Standard
The off-the-job training will be delivered from Mathew Boulton College in Birmingham on a day release basis. You will attend this college once a week to complete your coursework and portfolio
Training Outcome:Birmingham Metropolitan College will be looking to offer full-time opportunities and further training upon completion of the apprenticeship.Employer Description:BMet (Birmingham Metropolitan College) is one of the largest and most respected further education providers in the UK, serving over 15,000 learners across its campuses in Birmingham, including James Watt College, Matthew Boulton College, and Sutton Coldfield College. With a strong commitment to delivering high-quality education and training, BMet offers a wide range of opportunities designed to support the diverse needs of its students.
BMet caters to school leavers looking to advance their qualifications and career prospects, offering a variety of academic and vocational courses that equip students with the skills and knowledge needed for future success. The college also provides flexible learning options for adults returning to education, whether they're looking to secure a promotion, change careers, or launch their own business.
BMet’s diverse programs include everything from apprenticeships to professional qualifications, ensuring learners are prepared for the ever-changing demands of the workforce. The college has strong links with local industries and employers, providing students with real-world experience and the opportunity to build valuable professional networks.
With state-of-the-art facilities, dedicated staff, and a focus on student support, BMet remains a leading choice for those seeking to achieve their educational and career goals in the heart of Birmingham. Whether you are just starting your educational journey or looking to make a career change, BMet provides the tools and resources to help you succeed.Working Hours :Monday to Thursday - 8:50am – 5:00pm
Friday 8:50am - 4:10pm.
TERM TIME ONLYSkills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working,Patience....Read more...
You will embark on a rewarding journey combining practical on-the-job experience with theoretical knowledge to develop skills in accounting principles, procedures, and practices. Work under the guidance of experienced professionals to gain hands-on experience in financial transactions, budgeting, and financial reporting.
The duties and responsibilities in this role will involve:
Accounts Payable:
Supporting the Accounts Assistant in accounts payable data entry and reconciling creditor accounts, and dealing with any creditor enquiries
Support running the payment run
Accounts Receivable:
Data entry and reconciliation of debtor invoices
Dealing with any debtor enquiries
Ensuring debtor accounts are cleared in a timely manner
General Ledger:
Preparing journals and posting to the general ledger
Assisting the Financial Accountant and Finance Manager with month-end and year-end procedures and reconciliations
Budgeting:
Have an understanding of departmental budgets and assisting budget holders with budget queries
Other duties
Develop a strong understanding of accounting software and systems used by the Service
Assisting in day-to-day financial activities
Assisting with regulatory financial requirements
Supporting internal and external stakeholders with financial information
Report writing and creating financial presentations for the Financial Accountant and Finance Manager
Assist in data collection for Central & Local Government reporting submissions and other Public Sector bodies
Support in the administration of insurance claims
Gain a sound understanding of accountancy and public sector accounting practices
Pursue ongoing learning and professional development to stay up-to-date with industry trends and best practices
Training:This Level 3 programme builds on the foundations for entry-level talent to support growth within an Accountancy and Finance function.
Learners on this apprenticeship will ensure that the Finance Department performs in the most effective way. It includes the AAT Level 3 Diploma in Accounting and provides the opportunity for you to support the organisation with essential skills and behaviours to drive results.
You will learn how to prepare financial statements, the importance of management accounting information, and how to prepare VAT returns. You’ll develop the technical skills to start or progress your career in accountancy, and this will allow you to continue with your studies onto Level 4.
To pass this level, you will need to study and complete the relevant units, and you will also be required to complete an End Point Assessment (EPA), which will include a synoptic assessment and discussion with supporting portfolio.
Training will be provided by attending face-to-face, classroom-based lessons. An apprenticeship must be relevant to the job you are undertaking and you must dedicate time to off-the-job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.
Other in-house training and continuous professional development will be provided.Training Outcome:
Further progression may be available depending on the Organisation’s needs
Employer Description:Local Government Authority - Fire and Rescue Service.Working Hours :Monday to Friday 9am to 5pm. Flexible working arrangementsSkills: Communication skills,Team working,Initiative....Read more...
Harper May is partnering with a leading travel company that is seeking a skilled and detail-oriented Accounts Receivable Clerk to join its growing finance team. With a strong focus on customer experience and operational excellence, the business is continuing its expansion and offers an exciting environment for finance professionals looking to make an impact.Role Overview: As Accounts Receivable Clerk, you will play a key role in maintaining accurate financial records, managing customer payments, and supporting the wider finance and operations teams. This is a hands-on role ideal for someone with excellent attention to detail and a proactive approach to financial administration.Key Responsibilities:
Perform daily cash management duties, including posting customer payments and recording bank deposits
Maintain accurate accounts receivable records, ensuring credits, collections, and discrepancies are resolved promptly
Support the month-end process through reconciliations and reporting related to accounts receivable
Build and maintain strong relationships with customers, supporting cash collections alongside the operations teams
Monitor outstanding payments and follow up in line with agreed payment terms
Assist in streamlining and improving the accounts receivable processes
Work closely with internal stakeholders to provide accurate and timely financial information
Key Requirements:
Previous experience in an accounts receivable, finance assistant, or similar finance role
Strong understanding of basic accounting principles
Experience with accounting systems (experience with NetSuite or Tourplan is desirable)
High level of accuracy, organisation, and attention to detail
Strong communication and customer service skills
Intermediate Excel skills and ability to manage multiple priorities
Additional Information:
This role follows a hybrid working model, with three days per week in the office and two days working remotely.
Flexibility may occasionally be required to meet business needs.....Read more...
Job duties include:
To assist in the processing of purchase invoices for the group.
To assist in processing supplier payments.
To assist in processing payments for rent accounts.
Reconcile supplier and other creditor accounts on a regular basis.
Responsible for opening.
Finance team post and onward distribution.
Assist in the administration and maintenance of the procurement system, IPOS Responsible for the filing of supplier payment runs.
Handling purchase ledger ‘customer’ queries.
Responsible for the allocation of non-rent sales cash.
Participate in the Finance Team activities Contribute to maintaining an effective work-place.
No job description can cover every issue which may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this document.Training:Advanced Diploma - AAT Level 3
Advanced builds on the knowledge gained in the Foundation level. If you work in accounts or have studied accountancy before, you may be able to start at this level. You’ll learn complex accounting techniques, and master a number of accounting disciplines including financial processes, advanced bookkeeping, final accounts and ethical practices for accountants.
This level will encourage you to master more complex accounting principles in both Bookkeeping and Management Accounting. You’ll develop the technical skills to start, or progress, your career in accountancy and this will allow you to continue with your studies onto Level 4.
To pass this level you’ll need to study five units (also known as subjects), which are all mandatory. Four of the units are examined individually and there is also a synoptic assessment that you’ll take towards the end of the level, which incorporates the final two units as well as drawing on all of the other units you’ve studied at this level.
The area you will cover include:
Advanced Bookkeeping.
Final Accounts Preparation.
Management Accounting: Costing.
Indirect Tax.
Advanced Synoptic Assessment.
The Apprenticeship standard details the essential Knowledge, Skills and Behaviours that somebody would need to demonstrate to be a successful Assistant Accountant, this includes, Business Awareness, Ethics, Communication, Embracing Change and Problem Solving. Apprentices will need to show they are competent in all the areas detailed in the standard when they take End Point Assessment.
The Knowledge areas of the standard will typically be covered through completion of the AAT qualification. Skills and Behaviours are developed through workshops, e-learning, workplace training and practical experience provided ‘on-the-job’.Training Outcome:To go onto another finance qualification.Employer Description:The Newlon Group consists of Newlon Housing Trust, the parent of the Group, and its five subsidiaries – Outward, Newlon Fusion, Access Homes, NewlonBuild and NewlonInvest.Newlon owns or manages around 8,000 affordable homes, primarily in nine boroughs in north and east London, with many more in development. We provide housing for people nominated from local authority waiting lists, to help people take their first step on the property ladder.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Provide administrative support for events run by the Events team under the direction of the Exhibition and Event Development Manager
Provide administration for the exhibitors at the International Congress
Send event communications, reminders and confirmations
Monitor email inboxes, responding to queries and updating records
Process delegate and speaker registrations, payments and refunds using College database
Produce and deliver promotional emails and other marketing materials
Use college social media accounts to promote and publicise events
Prepare event materials including badges, delegate packs, course materials and lists, as instructed by the Exhibition and Event Development Manager
Attend in-person events to provide onsite support to delegates, speakers, organisers and committee members
Prepare reports from databases
Provide administrative support to committees and clinical organisers in relation to the event
Create and update event webpages
Technically produce online events, controlling camera and microphones and the running of the online event
Assist in conducting technical tests with speakers prior to events to check connection and run through how events will work on the day
Provide technical assistance to all attendees to enable them to access online and hybrid events
Assist with the production and delivery of promotional emails, social media and other marketing materials, including the Events e-Newsletter
Maintain office procedures on a day-to-day basis, for example, stationery, post and filing and re-order office consumables where necessary
Undertake other administrative tasks as directed by the Head of Events or the Exhibition and Event Development Manager
Training:
Event Assistant Level 3 Apprenticeship Standard
Training Outcome:
If the Apprenticeship is successful there are excellent progression and development opportunities
Employer Description:We are the professional medical body responsible for supporting psychiatrists throughout their careers from training through to retirement, and in setting and raising standards of psychiatry in the United Kingdom.
We work to secure the best outcomes for people with mental illness, learning difficulties and developmental disorders by promoting excellent mental health services, training outstanding psychiatrists, promoting quality and research, setting standards and being the voice of psychiatry.
The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.
We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
We will provide appropriate reasonable adjustments for candidates who may have a disability.
We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.
We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work life balance.
STAFF BENEFITS
We offer a range of excellent staff benefits including:
• up to 25 days of annual leave, depending on length of service (exclusive of public and bank holidays)
• up to six College closures days (during May, August and December)
• generous flexi-time and time off in lieu (TOIL) schemes
• enhanced maternity leave (eight weeks at full pay, 18 weeks at half pay, 13 weeks lower rate SMP, 13 weeks unpaid leave)
• enhanced paternity leave (two weeks at full pay, rather than at statutory level)
• interest-free season ticket loan
• subsidised café at our London Head Office
• health and wellbeing package (including up to £160 for complementary therapies)
• money towards annual eye tests
• 24/7 health and stress-related helplines
• management support helplines
• Group Income Protection Scheme
• generous pension and life assurance schemesWorking Hours :Monday - Friday, 9.00am - 4.30pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Work under pressure,Flexible working style....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn.
Teamwork.
Strong communication.
Customer service.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.
Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims. Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
Assistant to develop best practice around project management and organisational tools. Core responsibilities include, but are not limited to, coordinating logistics, scheduling training sessions, liaising with trainers, facilitators, and clients, and ensuring all necessary materials and resources are available. Additionally, handling administrative tasks such as maintaining records, processing registrations, managing budgets, and tracking project progress. The project coordinator and administrator will also need to be conscious of ensuring client satisfaction by maintaining frequent and consistent communication on a regular basis.
Responsibilities & Accountabilities
Training Coordination: Schedule and organise training sessions, ensuring trainers, venues, and materials are in place.
Client and Trainer Liaison: Communicate with clients and trainers to confirm requirements, schedules, and expectations.
Administrative Support: Manage training records, attendance, and documentation to ensure accurate record-keeping.
Logistics Management: Arrange venues, equipment, and online platforms for training delivery.
Project Tracking: Monitor project timelines, deliverables, and budgets to ensure smooth execution.
Compliance & Reporting: Ensure training programs adhere to industry standards and company policies; prepare reports as needed.
Financial Coordination: Process invoices, track expenses, and manage budgets for training projects, issue invoicing.
Issue Resolution: Troubleshoot scheduling conflicts, logistical challenges, and administrative issues as they arise.
Process Improvement: Identify opportunities to streamline workflows and enhance training efficiency, creating innovative ways to track and monitor projects effectively.
Understand Professional Learning, Development and Training market and LearningCog’s position & direction.
Lend support to the internal office team as business requires and promote continuity within the group by being a supportive and uplifting team member.
Work together with the internal team to ensure case studies & testimonials are captured and leveraged through appropriate communications.
Participate in regular training/ learning activities to maintain and develop skills and knowledge.
Administrative support to business management to ensure customer needs are taken care of as and when needed.
Any other reasonable duties as required.
Competencies/Skills
This individual must possess strong organisational and time management skills to efficiently handle multiple training projects and deadlines. Excellent communication and interpersonal skills are essential for liaising with clients, trainers, and internal teams. The role requires attention to detail and problem-solving abilities to manage logistics, resolve scheduling conflicts, and ensure the smooth execution of training programs. Proficiency in administrative tasks, including document management, budgeting, and reporting, is crucial, along with technical skills to navigate learning management systems, scheduling software, and virtual training platforms. The ability to work independently and as part of a team, maintainconfidentiality, and adapt to changing priorities ensures success in this dynamic role.
Knowledge of the Insights Discovery platform and psychometric tool would be beneficial but not an essential requirement.
Your performance and development in the role will be discussed with you in a quarterly Personal Development Review (PDR) meeting and on a more in-depth basis annually. Your performance will be measured by:● Meeting monthly agreed KPI’s● Assessment of achievement of personal and business objectives● Assessment against competencies defined in this Job ProfileTraining:Provider: BROMLEY COLLEGE OF FURTHER AND HIGHER EDUCATION
On programme Training:
Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in maths and English
Institute of Apprenticeship Certificate
End-Point Assessment (EPA)
Knowledge Training Test
Skills Test
Oral Questioning – underpinned by portfolio
Training Outcome:Upon successful completion of the Level 3 Business Administration Apprenticeship, there may be opportunities for further progression within other areas of our team.Employer Description:Learning Cog is a cutting-edge leadership, management and sales training and development consultancy. We work with clients by integrating into their business, identifying and developing tailored proven best practice solutions, using a pragmatic and logical methodology, successfully enabling businesses to deliver, coach, drive and sustain individual, team and company elite performance resulting in outstanding business results and extraordinary growth.Working Hours :Monday to Friday 9:00am - 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Purpose of PostTo support the development of the skills and capability offer within Portfolio Management, in line with the City of London Corporation’s strategic priorities.To assist the Skills and Capability Officer in the roll-out and embedding of the Project Management Academy within the City of London Corporation, and associated career development opportunities relating to project and portfolio management.To provide administrative support to the Skills and Capability Officer and the Assistant Director for Portfolio Management, as necessary and appropriate.Main Duties & Responsibilities1. Administrative Support:
Assist in scheduling and organising training sessions, workshops, and meetings, including booking of training spaces.
Maintain records of training activities, attendance, and feedback
Prepare and distribute training materials and resources, as necessary.
2. Communication and Coordination:
Act as a point of contact for training participants, answering queries and providing information.
Work with trainers, facilitators, and external suppliers to ensure smooth delivery of training programs.
Help in relaying updates and information related to further learning and development opportunities related to project management.
3. Data Management and Reporting:
Collect and analyse data on training effectiveness and participant feedback.
Assist in preparing reports and presentations on progress against training outcomes.
Maintain and update databases related to training activities and participant information.
4. Support in Development and Implementation:
Help in the maintenance of training materials, tools, and templates.
Assist in the implementation of new training initiatives and programs.
Support the customisation of training content to meet the specific needs of different teams and projects, as appropriate.5. Learning and Development:
Stay up to date on best practices and trends in the project management and learning and development spaces.
Seek opportunities for personal and professional development within the apprenticeship.
Additional Responsibilities• Technical Support:
Provide technical assistance as necessary, ensuring smooth operation of online/hybrid training.Troubleshoot any technical issues that arise during hybrid/online training events.
Project Assistance:
Support the Skills and Capability Officer in various delivery-related tasks appropriate to the grade.
Assist in the regular review of documentation of project training processes and guidance documentation.
CoLC Policies and Procedures:
Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.• Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post.
To undertake any duties that may reasonably be requested appropriate to the grade
Training:You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies.Training Outcome:On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation.Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :Monday to Friday 9:15am - 5pm core hours. Flexibility will be required for business needs. The role is 3 days in the office, 2 days working from home.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Logical,Team working,Non judgemental....Read more...
