Duties and Key Responsibilities:
Office & IT Support:
Maintaining all documentation and oversight of fixed office products to ensure maintained in accordance with required standards
Office layout planning with teams, and management including computers, furniture, fittings, including management of office sets ups and moves when required
Office management, to include soft FM services and service agreements including security and alarm systems
Manage DSE assessment process & equipment requirements where needed
Manage office supplies and catering arrangements for all offices including managing supplier contracts and cost management
Complete minor handyman work when needed i.e. small works
Procure quotes and project manage any improvement works made to offices
Ensure all furniture is kept in reasonable condition
Assist with company credit card management
Management of the print fleet including renewals and supplier management, as well as ordering any ad-hoc machines when required
Maintain an asset list of devices across the group
Reviewing relevant invoices to ensure within budget & carry our supplier checks
Ensure continuous inventory to meet the needs of the business across group
Required systems assistance including Trainline and other 3rd party systems
New hire onboarding and leavers offboarding system access
Administration of Office 365 for Ad-hoc requests
Fleet Management:
Maintain fleet budget and ensuring best value is maintained with a focus on cost efficiencies
Ensuring the fleet is operating in accordance with legislation and regulations
Manage supplier relations & service providers
Manage interface with insurance providers, ensuring claims are managed effectively and losses minimised
Manage vehicle maintenance and service schedules, minimising downtimes. (Driver’s licence needed)
Where necessary collect vehicles from drivers houses and take to service providers
Keeping accurate records of vehicle contracts including but not limited to contracted mileage, funder & PD11
Assist finance department with vehicle info to accurately assign BIK tax to staff
Management of company fuel cards
ESG reporting adhered to as per guidelines
Onboarding drivers and cars to the insurance
Training:
Level 3 Digital Support Technician Apprenticeship qualification
Functional Skills in maths and English, if required
Blended on/off the job training
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Providing administrative support to a team of costs drafts people. Co-ordinating the teams work allocation and providing direct liaison with the organisations clients and partners to ensure key dates and timescales are met.
Supporting the Team Leader and Operations Manager through the production of key Management information and updates on the progression of workflow.
Provide full administrative support to a team of cost drafts people including:
Identifying, scanning and photocopying key client documentation and uploading into case management system
Managing allocated work in line with client SLA’s and any required updates, including CMS task, liaising with appropriate Managers
Liaising with internal employees and external clients to ensure that key deadlines are met and documentation exchanged to set timescales
Allocate Hearings, Replies, Training and any other matters to Advocates diaries as required
Arranging couriers to collect and return client files, preparing appropriate paperwork, in line with Company guidelines
Providing administrative support for Company-wide projects
Providing administrative support to teams, as required
Training:
Training will be at Doncaster College where you will access a wide range of facilities on offer
Day release
You will undertake the Level 3 Business Administrator Apprenticeship
https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0
You will undertake Functional Skills for English and/or Maths if needed
You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become a Legal Costs Administrator of the future! Training Outcome:
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate
Employer Description:Partners in Cost are one of the UK’s Leading Costs Law Specialists with Costs Lawyers & Costs Consultants across the Country. We specialize in Bodily Injury Claims, ranging from Clinical Negligence to Catastrophic Injury Costs. We are your Partners in Costs. Established in 1996, we pride ourselves on working in partnership with our clients to ensure the best result in the shortest possible time. Maximising recovery and reducing lock-up. In being able to offer the best cost maximisation service available in the shortest possible time. Offering a complete range of Costing Services, we are always happy to tailor our service to the demands of our Clients' practices and aim to be flexible and approachable whilst providing the highest level of professional service.Working Hours :Monday - Friday, 9.00am - 5.00pm (30 mins for lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Accounts Receivable & Payable
Monitoring the Debtors Ledger & Creditors Ledger to ensure timely collections & payments
Calling customers (debtors) for all unpaid invoices
Flagging overdue accounts & following up on any delays in payments/collections
Financial Reporting
Assisting with Profit & Loss and Balance Sheet reports by ensuring all income, expenses, assets, and liabilities are accurately recorded
Posting journal entries to the nominal ledger to maintain up-to-date financial records
Invoices & Reconciliation
Reviewing & processing supplier & pro forma invoices
Reconciling supplier statements against recorded invoices
Performing credit card reconciliations, checking company credit card statements against internal records for any missing/incorrect entries
Conducting bank reconciliations to ensure all bank transactions are accounted for and investigating any discrepancies
Expenses & Provisions
Reviewing & approving employee expense claims & company credit card spend, ensuring they follow internal policies
Managing expenses
Calculating asset depreciation & setting up provisions for future liabilities as part of month-end routines
Procurement Support
Assisting company procurement/purchasing needs & ensuring goods/services are ordered in line with company needs
Reviewing & collating requisitions for Finance Manager approval
Admin & Communication
Handling incoming calls & customer queries
Monitoring and responding to emails from the company’s accounts inbox
Maintaining organised digital & physical records of financial documentation
Minimum of 6 hours per week spent on apprenticeship work and training
Training:Working towards your Level 2 AAT Qualification, you’ll attend monthly online 1-2-1 meetings (online via Teams every month – NO classroom OR college!) with your Tutor to learn Modules including general business, understanding your organisation, accounting systems & processes, basic accounting & ethical standards. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.
The Level 2 AAT includes a Mandatory Qualification ‘Certificate in Accounting’ made up of 4 modules/exams, including Introduction to Bookkeeping, Principles of Bookkeeping Controls, Principles of Costing & The Business Environment.Training Outcome:As with any apprenticeship opportunity – if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.Employer Description:Test Inc. is the UK's leading provider of electrical compliance and maintenance services, specialising in complex and critical environments. You will be joining a team of highly committed professionals, and as such the nature of this role requires an individual who will embrace Test’s ethos and strengthen their team, supporting and contributing directly to their strategic sales initiatives.Working Hours :Monday to Friday 8am to 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Prioritisation....Read more...
You will embark on a rewarding journey combining practical on-the-job experience with theoretical knowledge to develop skills in accounting principles, procedures, and practices. Work under the guidance of experienced professionals to gain hands-on experience in financial transactions, budgeting, and financial reporting.
The duties and responsibilities in this role will involve:
Accounts Payable:
Supporting the Accounts Assistant in accounts payable data entry and reconciling creditor accounts, and dealing with any creditor enquiries
Support running the payment run
Accounts Receivable:
Data entry and reconciliation of debtor invoices
Dealing with any debtor enquiries
Ensuring debtor accounts are cleared in a timely manner
General Ledger:
Preparing journals and posting to the general ledger
Assisting the Financial Accountant and Finance Manager with month-end and year-end procedures and reconciliations
Budgeting:
Have an understanding of departmental budgets and assisting budget holders with budget queries
Other duties
Develop a strong understanding of accounting software and systems used by the Service
Assisting in day-to-day financial activities
Assisting with regulatory financial requirements
Supporting internal and external stakeholders with financial information
Report writing and creating financial presentations for the Financial Accountant and Finance Manager
Assist in data collection for Central & Local Government reporting submissions and other Public Sector bodies
Support in the administration of insurance claims
Gain a sound understanding of accountancy and public sector accounting practices
Pursue ongoing learning and professional development to stay up-to-date with industry trends and best practices
Training:This Level 3 programme builds on the foundations for entry-level talent to support growth within an Accountancy and Finance function.
Learners on this apprenticeship will ensure that the Finance Department performs in the most effective way. It includes the AAT Level 3 Diploma in Accounting and provides the opportunity for you to support the organisation with essential skills and behaviours to drive results.
You will learn how to prepare financial statements, the importance of management accounting information, and how to prepare VAT returns. You’ll develop the technical skills to start or progress your career in accountancy, and this will allow you to continue with your studies onto Level 4.
To pass this level, you will need to study and complete the relevant units, and you will also be required to complete an End Point Assessment (EPA), which will include a synoptic assessment and discussion with supporting portfolio.
Training will be provided by attending face-to-face, classroom-based lessons. An apprenticeship must be relevant to the job you are undertaking and you must dedicate time to off-the-job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.
Other in-house training and continuous professional development will be provided.Training Outcome:
Further progression may be available depending on the Organisation’s needs
Employer Description:Local Government Authority - Fire and Rescue Service.Working Hours :Monday to Friday 9am to 5pm. Flexible working arrangementsSkills: Communication skills,Team working,Initiative....Read more...
Job Description:
Do you have at least 5 years’ experience dealing with executries, and seeking your next career move? Our client, a law firm based in Edinburgh, is currently seeking a Private Client Paralegal to join their team on a permanent basis. In this role, you will administer and manage a caseload of executry files independently within a team of Executry Paralegals.
Skills/Experience:
Relevant formal qualification(s), preferably as recognised by the Law Society of Scotland Accredited Paralegal scheme
At least 5 years’ previous experience dealing with executries is essential
A commercial focus in managing workload effectively and efficiently
Excellent interpersonal skills, both written and oral
Able to build professional relationships with clients and third parties
Good organisational skills and the ability to prioritise tasks
A high level of accuracy and strong attention to detail
Ability to work independently as well as part of a team, delegating to and supporting colleagues
Good working knowledge of Microsoft Office applications.
Core Responsibilities:
Administer testate and intestate executries from initial meeting to conclusion.
Proactively manage your own caseload and provide an excellent client service.
Communicate with Executors and other third parties as required.
Identify and resolve any problems experienced by our clients in a professional manner.
Demonstrate a good working knowledge of inheritance tax exemptions and reliefs and be able to produce inheritance tax calculations.
Complete HMRC inheritance tax forms.
Prepare Executry accounts.
Knowledge of legal rights including calculations and experience of the issues that can arise with such claims.
Build good relationships internally and advise colleagues with different specialisms.
Adhere to firm processes in relation to financial policies, time recording and AML compliance.
Maintain accurate records on the firm’s document management system.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16079
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
A normal day would include:
• Registration of new claims• Administration/management of email inbox• Redaction of documentation• Processing of supplier bank details• Arrangement and coordination of travel• Inbound and outbound post processing• Supporting corporate events• Reception duties
How you will be supported;
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next;
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for• Any training you need to complete• What are the next steps?
How you could get there;
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.Training:Full apprenticeship training provided, delivery location and method to be confirmed, working towards an Advanced Level Apprenticeship gaining a Level 3 business admin qualification.Training Outcome:Possible progression within the company and progression onto the next level apprenticeship.Employer Description:Protector are one of the fastest growing insurers in the UK. We are a Norwegian based company who expanded into the UK in 2015 and have grown rapidly since then. With such rapid growth comes great opportunity for the right people.
In return , you get the opportunity to work for a company whose DNA is different. Our culture, DNA & Values make us unique. They are at the center of everything we do and guide us in everyday decisions. At Protector, the path to decisions is shorter, the tasks are broader, relationships are closer and there are opportunities development is endless. We drive a motivating, forward-looking and rewarding work environment with knowledge sharing across age and experience boundaries. At Protector, we believe in equal opportunities and are committed to work actively to reflect the diversity in our society. The most important resource we have is our employees with different backgrounds and perspectives.
Protector offers Property, Liability and Fleet insurance products for large and medium-sized companies and for the Public Sector in Norway, Sweden, Denmark, Finland and the UK.
Today, we have over 420 employees and offices in Oslo, Stockholm, Copenhagen, Helsinki, Manchester and London.
Protector began providing insurance on 1 January 2004. Since then, the company has demonstrated rapid growth and development, and is today among the medium-sized enterprises on the Oslo Stock Exchange. Our goal is to continue the strong growth. We are the challenger in the insurance market, and we endeavour to maintain this role through our cost management and selective distribution strategy.
From the launch of Protector in Norway in 2004, we have subsequently expanded and opened offices in Sweden in 2011, in Denmark in 2012, and in Finland and the United Kingdom in 2015.
We deliver non-Marine insurance products to the Commercial and Public Sectors in all our territories. The Protector’s business model is the same for all the countries we operate in, although we only sell Change of Ownership insurance in Norway.
Much of our future growth will come from markets outside Norway.Working Hours :Monday to Friday, 9am-5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Number skills,Team working,Initiative,Time management skills,Flexible,Committed,Determined,Inquisitive,Confident,Reliable....Read more...
Start Your Career with a Leading Legal Firm in Bridlington!
Are you organised, motivated, and ready to launch your career? This is a fantastic opportunity to join a well-respected legal firm in Bridlington and gain valuable experience in a professional office environment.
We’re looking for a proactive and enthusiastic individual to support our busy team with a variety of administrative tasks. From managing documents and handling correspondence to scheduling appointments and assisting with day-to-day operations, you'll play a key role in keeping the office running smoothly.
You’ll also be the first point of contact for clients and visitors, so excellent communication skills and a friendly, professional manner are a must. Your interactions will take place across multiple platforms—including face-to-face, telephone, email, post, text, and even social media—giving you the chance to build strong client service skills.
What You’ll Need:
A positive attitude and willingness to learn
Great attention to detail and strong organisational skills
Confident communication, both written and verbal
Basic IT skills (Microsoft Office, email, etc.)
A team-player mindset with the ability
to work independently
No previous experience is required—just the drive to succeed and a genuine interest in working in the legal sector
What We Offer:
A supportive and friendly team environment
Hands-on training and development opportunities
Real-world experience in a respected legal setting
A clear path for growth and progression
If you’re ready to take the first step in your career and want to work in a professional, client-focused environment, we want to hear from you!
Perform general clerical duties
Reception, answering switchboard, meeting and greeting clients
Maintain accurate records through data entry
Organise office supplies
Retrieve and return upon request files
Photocopying/scanning
Filing
Audio typing
Bank visits
Movement of all incoming and outgoing mail
Manage incoming calls and emails with professionalism and courtesy
Collaborate with others in the office to ensure effective communication and workflow
Training:
In the workplace at Williamsons Solicitors, 16 Wellington Road, Bridlington
Training Outcome:
Williamsons have employees who commenced in an apprentice role who are now fee earners, licensed conveyancers, paralegals, and solicitors
Employer Description:From navigating the complexities of Wills and Probate, assisting with real estate transactions, resolving family disputes, to handling medical negligence and personal injury claims for compensation, we exercise immense care and meticulous attention to detail. Our approach is characteristically balanced, aiming to solve conflicts amicably when possible, while being well-prepared to face the unprecedented legal challenges that may present.
We have branches in Hull, Driffield, and Bridlington to meet the strong demand for our services from existing and new clients. Although based in the East Riding of Yorkshire we have a national as well as local profile with clients for our Compensation and Property teams drawn from all over England and Wales.Working Hours :Monday to Friday, 8.45am to 5.00pm, with one hour fifteen- minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Physical fitness,Enthusiasm,Willingness to learn,Good work ethic....Read more...
Property Inspector/Inventory Clerk - Elephant and Castle, Central LondonAre you detail-oriented and tech-savvy, ready to embark on a rewarding career as a Property Inspector/Inventory Clerk? This could be the perfect opportunity for you.Company Overview:We are a dynamic and ambitious estate agency with a strong presence across London. Driven by technology and innovation, we are committed to providing exceptional service to both landlords and tenants. We are looking for a motivated individual to join our team as a Property Inspector/Inventory Clerk.Job Overview:As a Property Inspector/Inventory Clerk, you will be responsible for meticulously documenting and cataloguing the contents and condition of properties. Your role plays a crucial part in property management, facilitating smooth transitions between tenants, accurate billing, and ensuring accountability for property conditions. You will work closely with landlords, tenants, and property management teams to maintain accurate records and uphold professional standards. This role offers a competitive salary of £26,000 - £28,000 based on experience.Here's what you'll be doing:Conducting thorough inspections of properties, including residential and commercial spaces, before and after occupancyRecording detailed descriptions of property contents, including furnishings, appliances, fixtures, and other relevant itemsAssessing the condition of items within the property, noting any damages, wear and tear, or defectsCapturing clear and comprehensive photographic evidence of property conditions to support written recordsPreparing detailed inventory reports documenting all findings, including descriptions, conditions, and photographic evidenceCoordinating property inspections with tenants, landlords, and property management teams, ensuring all parties are informed and involvedMaintaining accurate and up-to-date inventory databases, ensuring information is easily accessible and organised for referenceAssisting in resolving disputes related to property conditions and inventories, providing factual documentation to support claimsEnsuring compliance with relevant laws, regulations, and industry standards governing property inventory proceduresIdentifying opportunities to improve inventory processes and streamline operations for increased efficiency and accuracyHere are the skills you'll need:Attention to detail and ability to meticulously document property contents and conditions with high accuracyStrong organisational skills to manage inventory records, scheduling, and documentation effectivelyExcellent verbal and written communication skills to liaise effectively with tenants, landlords, and property management teamsProficiency in photography to capture clear and detailed images of property conditionsProblem-solving abilities to identify issues and resolve conflicts related to property inventoriesComfort with using inventory management software and digital tools for data entry and record-keepingDependability and punctuality, with a commitment to meeting deadlines and delivering accurate results consistentlyWork permissions:You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.Here are the benefits of this job:Competitive salary between £26,000 - £28,000 based on experienceTravel costs coveredOpportunity to work in the vibrant Elephant and Castle areaProfessional development and training opportunitiesFriendly and supportive team environmentRegular working hours with five days per week, including Saturdays, with one weekday offThe chance to be part of a respected and growing estate agencyEmbarking on a career as a Property Inspector/Inventory Clerk in the property sector offers a fulfilling and stable career path. You will have the opportunity to hone your organisational skills, interact with diverse clients, and contribute significantly to the smooth management of rental properties. This role is ideal for those who appreciate precision and enjoy being part of a dynamic industry.....Read more...
We are currently seeking applications from experienced Clinical Negligence Solicitors who are looking to make their next move into a highly regarded leading regional law firm. Our client has a number of offices across the North Yorkshire market allowing them to have a strong market presence. They have a fantastic reputation for providing excellent quality advice to their clients and they believe this is down to their team of specialist fee earners .Our client is looking to expand their Clinical Negligence team and are seeking candidates with previous Clinical Negligence experience to develop within their already successful team. The Role -To handle a multi-track caseload of claimant Clinical Negligence matters from start to completion -This will include complex and high value matters such as spinal cord and brain injuries, cerebral palsy cases, fatal accidents, claims against hospitals and other serious injuries
-Providing expert legal advice to clients through reviewing medical records, negotiating settlements, issuing proceedings, instructing counsel and obtaining witness statements to achieve the best possible outcome for the clients
The Candidate -You must have fantastic communication and client care skills - You must have previous experience within Clinical Negligence law -You will be organised, efficient and have excellent time management skills - Superb levels of client care with an empathetic and understanding approach to working with vulnerable clients
- Our client is ideally looking for someone who is between 3-8 years PQE, however this level of experience has been given as an approximate guide for applicants and our client is happy to consider the applications of candidates who fall outside of this level but who have the relevant knowledge/experience, together with the enthusiasm for this particular role. Benefits -Whilst I client would prefer a candidate who is able to be in the office 1-2 times a week, they are open to having someone in the role on a fully remote basis
-Competitive salary -Leading regional firm -The firm is committed to developing staff through high quality supervision and training How to Apply If you would like to apply for this Clinical Negligence Solicitor role then contact Rachel Birkinshaw or another member of the Private Practice team on 0113 245 3338. Alternatively, if you know of anyone who would be suitable for this role then please let them or us know as we offer a reward for successful referrals. For full terms please see our website.....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn.
Teamwork.
Strong communication.
Customer service.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.
Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims. Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience....Read more...
About the Role
Enfield Council is looking for an experienced Assessment Officer to join our dynamic Financial Assessment and Income & Debt team. This pivotal role involves delivering a high-quality, customer-focused financial assessment and collection service across the Assessment Hub.
As a member of a pooled resource team, you will be responsible for assessing income-related benefits, managing complex enquiries, engaging with vulnerable customers, and supporting process improvements and automation within the team. This is a fantastic opportunity for someone who is adaptable, detail-oriented, and committed to delivering efficient public services.
Key Responsibilities
Accurately process income-related claims and assess financial circumstances in line with legislation and council policy
Communicate effectively with a wide range of customers and stakeholders, both verbally and in writing
Provide guidance and technical advice to residents on financial assessments and collection services
Maintain accurate records and support the delivery of service improvements
Collaborate with managers and other teams to ensure a seamless, integrated service
Contribute to projects and continuous service development within the Assessment Hub
What We’re Looking For
Essential:
Proven experience in financial assessments or income collection services
Ability to work as part of a flexible, multi-skilled team
Excellent customer service skills with the ability to manage sensitive conversations
Strong IT skills and the ability to quickly learn new systems
Good written and verbal communication skills
Commitment to continuous professional development
Desirable:
Knowledge of local authority benefits systems and welfare legislation
Relevant qualification in business administration or local government services
Why Work With Us?
Be part of a team that’s central to ensuring fair access to financial support across Enfield
Opportunity to influence service delivery and contribute to innovation
Gain experience in a large, forward-thinking local authority
Hybrid working options available (subject to service needs)
....Read more...
Once on site you will be assigned a buddy and a mentor who work with you to ensure you are deemed trained and competent for the following tasks:
Year 1
• Completion of audits and PDI inspection on overseas refrigeration cases (Pre Despatch Inspection)• Ensure that purchased products meet specified standards before they progress to the next stage and/or are sent out to Customer• Raise, review and facilitate the closure of Non conformance reports (NCR’s)• Escalate issues, which cannot be resolved locally, to next in line• Liaise with departments on suspected quality-related issues and facilitate their closure.• Participate in the internal audit schedule• Assist with DDQ (Design, development and Quality) related Projects
Year 2
• Maintain a consistent pre-dispatch inspection (PDI) process to ensure product quality before shipment.• Carry out electrical safety testing on cases defined a full audit• Participate in containment, root cause and corrective action investigations on customer internal and supplier non-conformance, compile trend assessment and risk identification and take appropriate remedial action.• Work with the relevant process owners to ensure all systems and procedures are fully aligned to the IMS (Integrated Management System).• Ensure duties are carried out in accordance with defined Company and regulatory quality standards.• Conduct regular audits of processes and standards at the Birmingham warehouse, and various assembly locations to ensure compliance with company standards and regulatory requirements.
Year 3 & 4
• To undertake planned audits of customer sites for warranty claims• Carry out site audits of new installations• Troubleshoot & carry out fault finding (including electrical) as required and report outcomes to relevant parties• Complete all necessary paperwork, customer in store & administration and return to relevant parties as required, in real time (same day if required).• Handle warranty issues efficiently and implement corrective actions to prevent recurrence.• Administer remedial jobs on the internal Saqe system and manage non-conformance processes effectively.• Provide clear instruction to the remedial team in corrective work requirements and associated timeframes.• Work closely with the design team to future-proof designs and ensure learnings are applied across the product range including engineering drawing amendments.• Ability to challenge individuals at all levels to ensure compliance to business processes and standard.• Carrying out dynamic risk assessments• Audit the quality of installations, whether performed in-house or by subcontractors, to ensure adherence to standards.• Take a proactive approach to customer liaison and ensure that concerns are dealt with or relayed to management as appropriate.• Ensure the Company is promoted in a professional manner at all times, maintaining an appropriate attitude and appearance in front of the Customer.Training:Together with invaluable commercial and practical experience, you’ll work towards several academic and vocational qualification levels throughout your time with us, which are fully paid for, including: ● Advanced Manufacturing Engineering Foundation Competence – in year 1, in 6 week blocks to include 4 weeks at Make UK and 2 weeks in company● Advanced Manufacturing Engineering Development Competence - in years 2 to 4 in company● Level 3 BTEC Diploma in Advanced Manufacturing Engineering Development Knowledge - in Years 2 & 3 on block release to Make UK● In house training in line with your requirements.● Further qualifications deemed necessary by your employer
On completion of your studies, you will achieve your full apprenticeship certification that will prove competence as a Level 3 Engineering Technician.Training Outcome:Develop within the sales / purchasing department and future opportunities within Carter Retail Equipment and/or Carter Thermal Industries.Employer Description:Founded in 1945, Carter Thermal Industries has grown to become one of the most substantial and respected privately owned engineering groups within the UK. The group’s manufacturing operations combine engineering expertise with innovation to remain at the leading edge of technology.
Carter Retail Equipment are part of the wider group (Carter Thermal Industries) and specialise in refrigerated display cabinets.
We work internationally across the world selling our refrigeration display cases, with customers including but not exclusive to Tesco, M&S, CO-OP, Sainsbury’s, Target, HEB.
Carter Retail Equipment are committed to employing local people.Working Hours :When at Make UK: Mon - Thur 8am - 4.30pm and Fri 8am - 12.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You will be working and based at James Watt College in Great Barr
You must be 18 years or older, as the nature of the role involves working with young people, and it is essential for the candidate to meet this age requirement for safety and regulatory reasons.
To provide in-class support on an individual or group basis to develop/increase coping strategies and independent learning skills for students with SEND (Special Educational Needs and Disabilities) - Based at James Watt College in Great Barr
To be proactive in approaching personal, English and maths tutors to identify and organise support for students
To maintain clear communication with teaching staff, students and other college support staff
To update students individual learning plans including progression and destination
To keep accurate learner records such as assessment information, inclusive support needs, etc.
To evaluate the impact of support on helping learners progress
To adhere to the quality requirements for inclusive support and those of the college including observation, self-assessment and quality improvement planning
To support in the administration of monitoring and production of claims associated with the area of provision
Commit to, promote and operate in accordance with BMet’s values and goals including but not limited to: safeguarding; health and safety; diversity and inclusion
Commit to and participate in college-wide activities as required including but not limited to: enrolment; open events; development
To provide and maintain a high-quality administration system for supporting and tracking supported students from pre-entry to leaving college
To work across the college and apprenticeship delivery teams to support teaching, learning and assessments and ensure differentiation in all areas of our provision
To ensure students’ records are regularly reviewed, updated and accurate
To consistently use shared data and recording systems to inform generation of reports as and when required
To monitor students’ progression, attendance and behaviour and report to relevant individuals
To liaise with specialist mentors and curriculum staff regarding the support needs of students
Support curriculum staff in interviews for students who attend on assessment, visits or information evenings
To fully participate in team meetings, professional development and events
To provide support to students in or out of class or on external appointments on a needs-led basis – in consultation with the Inclusion Director
To maintain accurate records to meet audit and inspection requirements, using appropriate IT systems
To raise retention and achievement for students on a continual basis
To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the job
Training:
The successful candidate will achieve a full Teaching Assistant Level 3 Apprenticeship Standard
The off-the-job training will be delivered from Mathew Boulton College in Birmingham on a day release basis. You will attend this college once a week to complete your coursework and portfolio
Training Outcome:Birmingham Metropolitan College will be looking to offer full-time opportunities and further training upon completion of the apprenticeship.Employer Description:BMet (Birmingham Metropolitan College) is one of the largest and most respected further education providers in the UK, serving over 15,000 learners across its campuses in Birmingham, including James Watt College, Matthew Boulton College, and Sutton Coldfield College. With a strong commitment to delivering high-quality education and training, BMet offers a wide range of opportunities designed to support the diverse needs of its students.
BMet caters to school leavers looking to advance their qualifications and career prospects, offering a variety of academic and vocational courses that equip students with the skills and knowledge needed for future success. The college also provides flexible learning options for adults returning to education, whether they're looking to secure a promotion, change careers, or launch their own business.
BMet’s diverse programs include everything from apprenticeships to professional qualifications, ensuring learners are prepared for the ever-changing demands of the workforce. The college has strong links with local industries and employers, providing students with real-world experience and the opportunity to build valuable professional networks.
With state-of-the-art facilities, dedicated staff, and a focus on student support, BMet remains a leading choice for those seeking to achieve their educational and career goals in the heart of Birmingham. Whether you are just starting your educational journey or looking to make a career change, BMet provides the tools and resources to help you succeed.Working Hours :Monday to Thursday - 8:50am – 5:00pm
Friday 8:50am - 4:10pm.
TERM TIME ONLYSkills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working,Patience....Read more...
About The RoleThe Support Worker will provide a structured, personalised resettlement service to every service user at Mildmay House. To seek to support service users who have experienced homelessness to move into their own homes in a planned and supported way.To offer advice, training, information and one-to-one/group support to help service users through this process. The support offered very much depends on the individual, but can include advice on housing rights, accompanying individuals to meetings, and practical support to move in, such as obtaining furniture and setting up payment plans for household bills. Ensure that service users who are ready to move on are given the security and support to maximise their independence, dignity and choice, in accordance with the aims and objectives of the project.Please note this is a full time role working on a rota basis - generally a week of day shifts, a week of night shifts and working every other weekend. What you will be doing:
Providing service users with information on housing options, assist them to make applications for accommodation, advocate on their behalf with housing providers and accompany them to interviews and viewings if appropriateActing as a key-worker to a caseload of residents, enabling them to take ownership of their journey with Salvation Army HomesEnsuring that clients receive the necessary practical help to move in, either directly or through liaison with other support services. This would include, personal and housing benefit claims, assistance with community care grants, domestic fuel connections etcCarrying out a strengths-based assessment with applicants, facilitating the co-production of a person-centred plan, that enables individuals to achieve their goals and aspirations and the opportunity to identify and develop their talentsDeveloping and maintaining effective working relationships with specialists and agencies who might offer resources, funding, or individual services relevant to service user needs, e.g. Registered Social Landlords, Local Authority, Community Psychiatric Services, Benefit Agency and other government agencies, referral agencies, charitable trusts, other voluntary agencies. About the Service:Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards, clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs & alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living. What our Staff Say: I love working at Mildmay House because there is never a dull moment. The relationships that are developed with the clients are extremely important and I think that it is one of the key things that supports us truly transform lives. This role is known internally as Support Worker About The CandidateA Support Worker will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective. You will need to:
Have experience of or knowledge related to working with homeless peopleHave experience of working with clients to overcome the barriers to effective resettlementProven ability to network with outside agencies and develop partnerships that support effective resettlement.Proven capacity to deal successfully with difficult and complex situationsCapacity to understand individual action plans, personal development programmes and need and risk assessmentBe a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Benefits of working as a Support Worker:
26 days annual leave rising to 31 days£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ serviceAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
