Purpose of Post
Provide effective administrative support to the Strategic Contract Management Lead and departmental Contract Manager focusing on contract management, specifically, contract administration and related processes
Assist in the collection, organisation, migration, and sharing of contract documentation and data
Deliver technical and administrative assistance to the team in areas such as contract spend, supplier relationship management, stakeholder engagement, communication, responsible procurement, and contract lifecycle management
Collaborate with colleagues to ensure seamless and consistent service delivery
Prepare, collate, and format contract-related data for processing, review, and advanced analysis by relevant stakeholders
Communicate findings and outcomes clearly to various audiences, analyse both structured and unstructured contract data to support business decisions, integrate data from multiple sources as directed, and ensure all data handling complies with legal and ethical standards
Look after various email inboxes relating to specific corporate contracts
Main Duties & Responsibilities:
Take care of the administration of the Business Travel contract, including daily monitoring of the Business Travel inbox, adding new users in a timely fashion, dealing with queries from the business and the supplier
Support the Contract Manager in the administration of the contract
Assist the Contract Manager in the administrative tasks relating to other Corporate Contracts, including but not limited to Taxis, Print, Delivery, Tail spends and other contracts managed by Commercial Service as requested by the Strategic Contract Management Lead
Assist in gathering and interpreting information from a variety of sources to support contract processes and reporting, utilising multiple IT packages and systems
Assist with the administration and maintenance of the Contract Register and associated information assets
Look to continuously improve processes and practices around contract administration
Support the team on gathering market intelligence and contract data and inform the development of specifications, KPIs, SLAs etc
Work collaboratively with colleagues across the Department to review and improve contract utilisation
Support the analysis and presentation of contract data using textual, numerical, graphical, and other appropriate visualisation methods for the intended audience
Job Description:
Assist in the development and maintenance of contract data dashboards and reporting tools
Support the coordination and facilitation of contract user groups and all associated communication campaigns
Develop a working knowledge of legal and regulatory requirements relating to contracts, including public procurement legislation, Data Protection, Health & Safety, Compliance etc
Administration of Customer Satisfaction Surveys for corporate contract users
Assist with the organisation and delivery of contract-related training sessions as required
Actively participate in team meetings and contribute to the achievement of team objectives
Build strong relationships with business stakeholders and commercial Services team
Contribute to the publication and updating of internal and public commercial web content relating to contracts if requested
Undertake any other duties relevant to the role of Contract Administrator as may reasonably be requested
Training:
You will be supported to achieve the Business Administration Level 3 Apprenticeship
Theoretical training will be Biweekly with the support of the training provider
Practical training and support will be given in the workplace allowing you to embed your learning in the working environment
You will receive hours 6 per week to support with your apprenticeship studies
Training Outcome:
On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available
Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation
Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :Monday - Friday, 9.15am - 5.00pm core hours. Flexibility will be required for business needsSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience....Read more...
A global chemical manufacturer specialising in the production of agricultural products are looking for a skilled and experienced Contracts Manager to lead quantity surveying and contract administration functions across the site and supporting the successful delivery of capital projects.
Based at their offices in Bradford, the Contracts Manager will work in a collaborative, values-driven culture where your expertise will play a key role in strengthening their commercial capability and delivering project outcomes.
Salary and Benefits
Annual Salary: Between £80,000 - £100,000
Annual Bonus up to 10%
28 Holidays + 8 Bank Holidays
Up to 10% Employer Pension Contribution
Flexible Working Opportunities
Global Shares Plan
Healthcare Cash Plan
Additional Long Service Awards
Role of the Contracts Manager
The Senior Contracts Manager & Quantity Surveyor will directly report into the Site Project Manager and PMO Lead, working alongside the Site Managers and Engineering Leads. The role involves management of multiple contractors and internal project stakeholders. The Senior Quantity Surveyor will support the delivery of CAPEX Projects throughout robust contract management and cost control procedures.
The Contracts Manager will be responsible for:
Administer project contracts, ensuring compliance with commercial terms.
Perform quantity take-offs and verify contractor measurements.
Validate contractor payment claims, variations, and progress valuations.
Lead the Invitations to Tender (ITT) process and support contractor selection.
Provide commercial oversight and contract controls across site projects.
Assist in the appointment and performance management of Engineering Contractors.
Develop initial cost estimates and budgets for new capital projects.
Essential Skills and Experience of the Contracts Manager
Extensive background in Quantity Surveying and Contract Management
Degree qualified in a Quantity Surveying, Commercial management or a related field.
A strong background in Manufacturing, Oil & Gas, Food or other Process Manufacturing sectors.
Strong working knowledge of Contract Law and Administration Principles.
Experience of working on manufacturing or industrial capital projects.
Skilled in contractor engagement, ITT processes and estimating.
Proficient in cost control and variation management techniques
Understanding of procurement and commercial governance frameworks.
How to Apply: Submit your CV direct to be considered for the role of Contracts Manager.
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Commercial Manager – Facilities Management – Kent/SE London – Up to £80,000An excellent opportunity has arisen for an experienced Commercial Manager to join a leading Hard FM service provider based in Kent/SE London, Kent.This forward-thinking company specialises in delivering mechanical, electrical, and building fabric maintenance services across commercial, healthcare, and public sector environments. The successful candidate will have a strong commercial and financial background within hard services FM, with the ability to manage contract performance, support tender activity, and drive profitability.Key ResponsibilitiesTake full commercial responsibility for a portfolio of hard FM maintenance contracts.Lead the preparation, review, and negotiation of tenders, bids, and contract renewals.Oversee financial performance including cost control, forecasting, budgeting, and margin management.Provide accurate and timely financial reporting to support business and operational decisions.Ensure all commercial activity complies with company policies, client requirements, and contractual obligations.Support the procurement and subcontractor management process, ensuring value for money and commercial compliance.Conduct regular contract reviews to identify risks, opportunities, and areas for improvement.Work closely with operations, estimating, and finance teams to ensure accurate pricing, labour loading, and asset verification.Support the development and implementation of commercial strategies to maximise business performance.Manage contract variations, change control, and final account negotiations.RequirementsProven experience as a Commercial Manager, Quantity Surveyor, or similar role within Hard FM or Building Services.Strong understanding of M&E maintenance contracts and SFG20 standards.Minimum 5 years’ experience in commercial management within the FM industry.Excellent knowledge of contract forms (e.g., JCT, NEC) and commercial principles.High level of financial and analytical ability with strong attention to detail.Excellent communication and stakeholder management skills.Relevant qualification in Quantity Surveying, Engineering, or Commercial Management preferred.Based full-time in Dartford, with travel to sites as required.Please send your CV to Katie at CBW Staffing Solutions.....Read more...
Contract Manager - Hatfield – £35k p/a - Exciting Career Opportunity - Apply Today!Ignition Driver Recruitment is currently recruiting for a 360° Contract Manager, to be based at our client site in Hatfield. Do you: Have demonstrable experience working within HGV driver recruitment? Have a passion for sales and business development? Have the ability to think on your feet?Have the capability to learn quickly?Have the drive and determination to push yourself in a challenging environment? Your own full UK driving licence is essential, as travel to client sites will be required. Contract Manager - Role & Responsibilities Manage day-to-day operations of the site driver requirementsOversee the recruitment, onboarding, and allocation of a pool of professional driversAct as the primary point of contact, ensuring service levels and expectations are consistently metEnsure full compliance with transport regulations, driver hours, and legal requirements (e.g. Working Time Directive, Microlise and DVLA checks)Monitor and manage driver performance, attendance, and conduct, taking appropriate action when necessaryConduct regular client reviews and attend site meetings to maintain strong relationships and identify opportunities for improvement or growthManage driver scheduling and rota planning to meet fluctuating client demandsSupport the recruitment team with forecasting needs and proactive driver pool developmentEnsure accurate record-keeping including contracts, timesheets, and compliance documentationProvide regular reports on KPIs, service delivery, and contract performance to internal stakeholders and clientsResolve issues and escalate where necessary to ensure service continuity and client satisfactionPlease note that whilst this role is mostly managing HGV drivers, there may be some requirement to deal with warehousing flex-employees also. Trainee Contract Manager - Working HoursThe role is Monday to Friday, and we are looking for someone who can meet the requirement for flexibility when it comes to working hours and days. It is a full-time role, therefore 37.5 hours a week standard, but there will be requirements during busier periods for longer working hours and potential weekend working.You will also be required to undertake an on-call facility, which will be pre-planned on a rotational basis. Contract Manager - Candidate Requirements You will have excellent interpersonal skills, experience of building and maintaining relationships internally and externallyYou must be able to work under your own initiative, as well as part of a larger teamYou should be confident with your own time managementYou will have a pragmatic approach to problem-solvingYou will understand the legal demands of working within the driving sector (such as WTD, HGV License requirements, Infringements etc)You will be able to demonstrate at least 12 months experience working in Recruitment within a transport environment. Contract Manager - The PackageFinancial: Excellent salary prospectsWeekly Pay (Friday)Death In ServiceCompany Contribution Pension SchemeWelfare: Generous holiday entitlement – 28 days rising to 33 after service length increasesAn extra day off during your birthday monthFantastic employee engagement initiatives Annual Summer Garden PartyAnnual Black Tie Christmas EventTeam events throughout the year Independent HR team for training, advice and supportWorking in a vibrant and exciting atmosphere Professional Development: Fantastic career development opportunitiesExcellent employee growth Continuous training opportunitiesEmployee mentoring Regular performance assessments to enhance career progressionIf you think you have what it takes to join this expanding team, and you would like to chat to someone further about the role, the company and your prospects with the business, please click to apply today. Our hiring manager will review your CV, and give you a call for an informal chat before hopefully, progressing you through to the next stage for a formal interview.....Read more...
Mobile Contract Manager – FM Service Provider – Central London – Up to £75,000 Fantastic opportunity to join a leading Facilities Management service provider, overseeing a portfolio of high-end commercial properties across Central London on behalf of a well-known managing agent. We’re seeking an experienced Mobile Contract Manager with a strong technical background in M&E / Hard Services to manage service delivery across 4–5 commercial sites. The successful candidate will be responsible for ensuring operational excellence, leading small on-site teams, and maintaining exceptional client relationships across a prestigious, managing agent–led portfolio. Hours of WorkMonday to Friday | 08:00am – 17:00pmKey Duties & ResponsibilitiesReport directly to the Operations Manager.Oversee and manage hard services delivery across multiple commercial sites.Ensure all PPM and reactive maintenance is completed to the highest standards.Manage and support on-site engineering teams across each building.Ensure full compliance with Health & Safety, environmental, and quality standards.Lead on building shutdowns, project works, and technical investigations.Conduct staff performance reviews and manage recruitment where required.Attend regular client meetings, providing operational and technical updates.Manage budgets, financial performance, and P&L accountability for each contract.Identify opportunities for continuous improvement and additional work.RequirementsQualified in an engineering discipline (Electrical or Mechanical) – C&G / HNC / HND or higher.Proven experience in FM contract management across commercial office environments.Strong technical understanding of building services systems.Excellent communication, organisational, and leadership skills.Ability to prioritise and manage multiple sites and stakeholders effectively.Previous experience leading mobile engineering teams across Central London preferred.Please send your CV to Katie at CBW Staffing Solutions for more information.....Read more...
Contracts Manager Birmingham £50,000 - £60,000 + Progression to Construction Director + Company Vehicle + Pension + 28 Days Holiday + Immediate Start + Company Bonus
An exciting opportunity is available for a driven Contract Manager to fast-track their career into a Construction Director role. This small, family-run business operates across the UK in the commercial flooring sector and is looking for someone to take ownership of contracts and manage projects from start to finish.
With a secure client base of recurring business, the role as contract manager offers the chance to take on additional responsibilities, progress quickly, and have full accountability for delivering projects on time and within budget. Strong performance will be recognised and rewarded, providing a clear pathway for career growth within the business.
Your Role as a Contracts Manager will include:
Carry out pre-start site surveys
Manage flooring contracts across commercial projects.
Oversee day-to-day operations, ensuring projects are delivered on time, within budget, and to specification.
Liaise with clients, suppliers, and subcontractors to maintain smooth communication.
Conduct site visits, quality checks, and health & safety inspections.
Prepare and monitor project schedules, progress reports, and cost forecasts.
The successful Contracts Manager will need:
Health & Safety knowledge
CSCS card
Construction/project management experience
Flooring experience desirable but trainable
Contracts Manager, Senior Contracts Manager, Assistant Contracts Manager, Project Manager, Senior Project Manager, Construction Manager, Commercial Manager, Site Manager, Operations Manager, Project Director,....Read more...
Contracts Manager Manchester £50,000 - £60,000 + Progression to Construction Director + Company Vehicle + Pension + 28 Days Holiday + Immediate Start + Company Bonus
An exciting opportunity is available for a driven Contract Manager to fast-track their career into a Construction Director role. This small, family-run business operates across the UK in the commercial flooring sector and is looking for someone to take ownership of contracts and manage projects from start to finish.
With a secure client base of recurring business, the role as contract manager offers the chance to take on additional responsibilities, progress quickly, and have full accountability for delivering projects on time and within budget. Strong performance will be recognised and rewarded, providing a clear pathway for career growth within the business.
Your Role as a Contracts Manager will include:
Carry out pre-start site surveys
Manage flooring contracts across commercial projects.
Oversee day-to-day operations, ensuring projects are delivered on time, within budget, and to specification.
Liaise with clients, suppliers, and subcontractors to maintain smooth communication.
Conduct site visits, quality checks, and health & safety inspections.
Prepare and monitor project schedules, progress reports, and cost forecasts.
The successful Contracts Manager will need:
Health & Safety knowledge
CSCS card
Construction/project management experience
Flooring experience desirable but trainable
Contracts Manager, Senior Contracts Manager, Assistant Contracts Manager, Project Manager, Senior Project Manager, Construction Manager, Commercial Manager, Site Manager, Operations Manager, Project Director,....Read more...
Contract Manager - FM Service Provider - Holborn, London - Up to £75,000 Fantastic opportunity to join a leading Facilities Management service provider, managing a prestigious multi-tenanted commercial property in the heart of Central London.CBW are currently seeking an experienced Contract Manager to take ownership of the hard services delivery across an iconic, recently refurbished commercial building. You’ll be responsible for leading a dedicated on-site engineering team, consisting of a team of four ensuring all maintenance activities are carried out to the highest standards and the building operates smoothly on a day-to-day basis. Hours of workMonday to Friday - 08:00am to 17:00pmKey duties & responsibilitiesReport directly to the Operations ManagerManage agreed KPI and SLA's.Responsible for managing the company's H&S and environmental performance on the contract.Plan and implement building shutdowns and complex client project works.Responsible for managing the company's quality procedures on siteRecruitment of any new staffResponsible for the development of all staff, which will include annual appraisals.Manage staff absenteeism and be responsible for disciplinary issuesManagement of client relationships on a daily basis.Management of all reports.Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenueOffer technical support to both the client and the engineering teamResponsible for the permit system.Attend client meetingsFinancial understanding/experience (P&L etc)RequirementsQualified in an engineering discipline (Electrical or Mechanical); C&G, HNC, HND or higher.Experience of service delivery across a mobile commercial portfolio (Hard Services)Previous experience of managing an FM engineering team.A proven track record in commercial building maintenanceAbility to communicate both verbally and in writing with all levels of staff and clients.Ability to manage and prioritise a demanding and varying workload.Excellent communication and customer service skillsPlease send your CV to Katie at CBW Staffing Solutions for more information.....Read more...
AA Euro Group are currently seeking an experienced Contracts Manager to join the life science & technology division of a tier 1 contractor working across the Oxford/Bicester area.The Contracts manager is the senior site leader and has overall responsibility for the delivery of the project(s) and financial performance of the contract (with support from the QS). The key elements of this role are to co-ordinate all aspects of the contract, to ensure that the project meets the client expectations. The Contracts manager carries out their work in accordance with all the relevant standard operating procedures also in line with the HSEQS policies. The Contracts Manager prepares and maintains the PEP and also looks for opportunities for the company to add additional value or enhance the profit achieved through the delivery of the project. Responsibilities:Preconstruction
Prepare the programme, method statements and submissionProduce the contract programme (having typically worked with the Estimating Department during the bid stage)Instruct the QS to agree all major preliminary items expenditure, including plant, accommodationChair start-up & production meetings (including working with the Regional Director to allocate suitably skilled team members)Manage the sub-contracts buying schedule with the QS
Construction & Design
Lead all aspects of Project Team functions (PEP, Risk & Commercial Success, Financials, Processes, HSEQS, Stakeholder Management, Project Administration, Design Management & Project Close Out)Ensure that the project team and supply chain have the required H&S skills and competencies in their org to meet HSEQS expectations documentManages, through others, consultant and subcontract design as required by the contract including delivery of the BIM strategyCompile and implement the Project Execution Plan, with specific reference to the HSE & Quality plan.
Post Construction
Obtain the defects list, remedy any items and obtain the Certificate of Making Good DefectsInstruct QS in the preparation of Loss and Expense Applications and in the provision of information for Final AccountManage and control operating budgetsHas authority to approve expenditure, appoint sub-contractors, change sub-contractors and signoff on monthly commercial reports
Qualifications:
Professional qualification in construction related subject. Ideally charteredPlanningIOSH or equivalent H&S management trainingTemporary Works & Excavation SafetyPermitting requirements for live energy worksWorking at Heights & Scaffolding Lifting & Cranage operationsOther HSEQS training as per site HSE planContracts Management
INDWC....Read more...
Retail Supervisor – Ashford Designer Outlet Location: McArthurGlen Ashford Designer Outlet Salary: Circa £30,000 per annum Contract: Full-time or part-time (30–40 hours per week) Start Date: 12th November 2025 – Must be available to start on this date Contract Type: Initial 6-month contract with potential to extend
About the Role
We are supporting an international retail brand with the opening of their brand-new store at McArthurGlen Ashford Designer Outlet. This is an exciting opportunity for an experienced Retail Supervisor or Assistant Store Manager to play a key role in delivering an exceptional customer experience and helping to build a successful store from the ground up.
As a Retail Supervisor, you’ll support the Store Manager in leading the daily operations of the store, driving sales, and motivating a passionate retail team. This role offers hands-on involvement in all aspects of store performance, customer service, and visual presentation.
Key Responsibilities
Support the Store Manager in overseeing daily store operations
Deliver excellent customer service and create a welcoming shopping environment
Lead by example to motivate, coach, and develop team members
Manage stock control, visual merchandising, and sales performance
Ensure operational standards are maintained at all times
About You
Proven retail experience, ideally in an Assistant Manager, supervisory or team leader position
Strong communication and people management skills
Confident working in a fast-paced retail environment
Positive, hands-on attitude with a passion for delivering great service
Flexible approach to working hours, including weekends and holidays
What’s on Offer
Competitive salary of around £30,000 per annum (pro rata for part-time)
Exciting opportunity to join a new retail concept in the UK market
Supportive, team-focused working environment
Potential for contract extension and career development
If you’re a motivated retail professional looking for your next challenge, we’d love to hear from you. Apply now to be part of this exciting new store opening at Ashford Designer Outlet.
By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations.
C2 Recruitment is a Specialist Retail Recruitment Consultancy recruiting across the UK and Internationally. We Specialise in Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality & Leisure | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.....Read more...
AA Euro Group are currently seeking an experienced Contracts Manager to join the life science & technology division of a tier 1 contractor working across the Oxford/Bicester area.The Contracts manager is the senior site leader and has overall responsibility for the delivery of the project(s) and financial performance of the contract (with support from the QS). The key elements of this role are to co-ordinate all aspects of the contract, to ensure that the project meets the client expectations. The Contracts manager carries out their work in accordance with all the relevant standard operating procedures also in line with the HSEQS policies. The Contracts Manager prepares and maintains the PEP and also looks for opportunities for the company to add additional value or enhance the profit achieved through the delivery of the project. Responsibilities:Preconstruction
Prepare the programme, method statements and submissionProduce the contract programme (having typically worked with the Estimating Department during the bid stage)Instruct the QS to agree all major preliminary items expenditure, including plant, accommodationChair start-up & production meetings (including working with the Regional Director to allocate suitably skilled team members)Manage the sub-contracts buying schedule with the QS
Construction & Design
Lead all aspects of Project Team functions (PEP, Risk & Commercial Success, Financials, Processes, HSEQS, Stakeholder Management, Project Administration, Design Management & Project Close Out)Ensure that the project team and supply chain have the required H&S skills and competencies in their org to meet HSEQS expectations documentManages, through others, consultant and subcontract design as required by the contract including delivery of the BIM strategyCompile and implement the Project Execution Plan, with specific reference to the HSE & Quality plan.
Post Construction
Obtain the defects list, remedy any items and obtain the Certificate of Making Good DefectsInstruct QS in the preparation of Loss and Expense Applications and in the provision of information for Final AccountManage and control operating budgetsHas authority to approve expenditure, appoint sub-contractors, change sub-contractors and signoff on monthly commercial reports
Qualifications:
Professional qualification in construction related subject. Ideally charteredPlanningIOSH or equivalent H&S management trainingTemporary Works & Excavation SafetyPermitting requirements for live energy worksWorking at Heights & Scaffolding Lifting & Cranage operationsOther HSEQS training as per site HSE planContracts Management
INDWC....Read more...
Commercial Manager
ðDorchester
Commercial Manager Salary: £45,000£60,000
We are working with an established engineering business that needs a Commercial Manager who can own contracts, pricing and customer relationships, keep the business profitable, and make sure everything stays compliant with international trade and industry rules.
The company manufactures and supplies technical products into highly regulated markets. The team youll join is senior, technically competent and pragmatic. You will report into the Managing Director and work across engineering, finance, legal and projects to make sure the numbers are right, the contracts are robust, and customers stay happy.
Day to day as a Commercial Manager you will:
- Lead contract negotiation, drafting and management, making sure commercial terms protect the business and enable delivery.
- Run tender and bid activity, build pricing models and set margin targets.
- Manage contract changes, claims and dispute resolution calmly and commercially.
- Ensure compliance with export control and trade requirements and internal governance.
- Act as the main commercial contact for key customers and build relationships with OEMs and partners.
- Collaborate with engineering and supply chain so commercial commitments are realistic and deliverable.
Who we want as our next Commercial Manager:
- A Commercial Manager with at least 3 years of experience within the aerospace, defence, nuclear or regulated engineering sector.
- Someone who understands manufacturing or MRO commercially and is comfortable discussing technical delivery with engineers.
- Strong negotiator, methodical with paperwork, and confident managing risk and compliance.
- Degree in Business, Engineering, Law or comparable experience, MBA is a plus.
Whats in it for you:
- Competitive salary of £45,000£60,000.
- A genuine leadership role where commercial decisions shape the business.
- Cross-functional exposure and real autonomy to make improvements.
If you want to own commercial strategy, keep complex programmes on track and work with capable technical teams, pick up the phone.
Call Hayden at Holt Engineering on 07955 081 482.
....Read more...
Customer Operations Advisor Contract: Full-time, Permanent (Mon-Fri 9am – 5pm) Location: Norwich / Hybrid (3 days in office)Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993, Citation ISO provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity-owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role, you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs, with a background in administration, customer service or support. • Your accuracy is a key strength. • You will have a passion for delivering exceptional service to customers and colleagues. • Motivated and resilient, adaptable, strong organisational skills with the ability to multitask/prioritise appropriately • You will love to build great relationships and build rapport easily, creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication skills • Ability to understand and retain complex procedures. • Natural problem solver and decision-making skills • You will have a high level of attention to detail and commitment to quality • Can do attitude • Computer literacy, including strong knowledge of Word, Outlook and Excel • Previous experience of working CRMs advantageous • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addenda in a timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amendments, issuing new contracts or contract addenda and updating all relevant systems/departments with relevant changes • Contract Addendums: produce relevant client contract(s) and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Process File checks of new sales; o Check all new sales approved for Citation BDM, Citation GIST and Norwich Sales to confirm that all relevant paperwork has been completed accurately and that Salesforce CRM and Filemaker records have been created correctly. - Confirm data accuracy by cross-checking contract values and relevant discounting with current Price Books. Confirm ASCB suitability by cross-checking new service form output versus reasons for seeking document, ensuring relevant problem resolution emails are retained on Salesforce. o Once all criteria have been met, create all relevant client files, documents, and Manager approve for Diary Management to be able to schedule appointments. • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales. • Novation Agreements; produce Deeds of Novation and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Change of Certificate Details; email Change of Certificate Details forms to the client, once receive,d process of pass to 2nd Line team for further review (i.e. change of cert scope) • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact • Live chat; provide live chat support • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email, etc. • Customer enquiries; progression of customer enquiries workstream, including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs. • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve. • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude• Strong attention to detail and confident handling data• Good communication skills (written and verbal)• Organised and able to manage multiple tasks effectively• Quick to learn new systems, products, and processes• Comfortable working cross-functionally in a team environment• Basic proficiency in Microsoft Word, Outlook, and Excel• Experience using CRM systems (Salesforce desirable)• Reliable, adaptable, and ready for any challenge....Read more...
Customer Operations Advisor Contract: Full-time, Permanent (Mon-Fri 9am – 5pm) Location: Norwich / Hybrid (3 days in office)Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993, Citation ISO provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity-owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role, you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs, with a background in administration, customer service or support. • Your accuracy is a key strength. • You will have a passion for delivering exceptional service to customers and colleagues. • Motivated and resilient, adaptable, strong organisational skills with the ability to multitask/prioritise appropriately • You will love to build great relationships and build rapport easily, creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication skills • Ability to understand and retain complex procedures. • Natural problem solver and decision-making skills • You will have a high level of attention to detail and commitment to quality • Can do attitude • Computer literacy, including strong knowledge of Word, Outlook and Excel • Previous experience of working CRMs advantageous • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addenda in a timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amendments, issuing new contracts or contract addenda and updating all relevant systems/departments with relevant changes • Contract Addendums: produce relevant client contract(s) and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Process File checks of new sales; o Check all new sales approved for Citation BDM, Citation GIST and Norwich Sales to confirm that all relevant paperwork has been completed accurately and that Salesforce CRM and Filemaker records have been created correctly. - Confirm data accuracy by cross-checking contract values and relevant discounting with current Price Books. Confirm ASCB suitability by cross-checking new service form output versus reasons for seeking document, ensuring relevant problem resolution emails are retained on Salesforce. o Once all criteria have been met, create all relevant client files, documents, and Manager approve for Diary Management to be able to schedule appointments. • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales. • Novation Agreements; produce Deeds of Novation and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Change of Certificate Details; email Change of Certificate Details forms to the client, once receive,d process of pass to 2nd Line team for further review (i.e. change of cert scope) • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact • Live chat; provide live chat support • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email, etc. • Customer enquiries; progression of customer enquiries workstream, including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs. • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve. • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude• Strong attention to detail and confident handling data• Good communication skills (written and verbal)• Organised and able to manage multiple tasks effectively• Quick to learn new systems, products, and processes• Comfortable working cross-functionally in a team environment• Basic proficiency in Microsoft Word, Outlook, and Excel• Experience using CRM systems (Salesforce desirable)• Reliable, adaptable, and ready for any challenge....Read more...
Senior Contract Manager (Mobile) – Hard FM – Healthcare Portfolio – £70,000 – £80,000 Are you an experienced Contract Manager within Hard FM looking for a new challenge managing a large-scale healthcare portfolio?This is an excellent opportunity to join a well-established and reputable building maintenance contractor, overseeing over 100 healthcare buildings across a diverse and dynamic portfolio covering the Basildon to Wanstead area.The successful candidate will have a strong technical background, with the ability to lead multiple maintenance teams, build and maintain client relationships, and ensure exceptional service delivery across a busy and demanding environment. Hours of work08:00am - 17:00pm - Monday - Friday Key ResponsibilitiesOversee delivery of all planned, reactive, and project works across multiple sitesLead, motivate, and develop maintenance and engineering teamsEnsure contractual KPIs and SLAs are consistently achieved or exceededMaintain excellent relationships with key stakeholders and clientsManage budgets, financial reporting, and contract performanceAttend regular client and internal meetings, providing clear operational updatesEnsure compliance with health & safety, statutory, and company proceduresCandidate RequirementsRecognised apprenticeship and fully qualified in either electrical or mechanical discipline (C&G / HNC / HND)Proven experience managing multi-site Hard FM contracts, ideally within healthcare or public sector environmentsStrong leadership and people management skillsExcellent communication and client-facing abilitiesAbility to work under pressure and solve problems effectivelyPlease send your CV to Katie at CBW Staffing Solutions for more information. ....Read more...
My client a leading Property Management company is looking for an experienced Senior Contract Manager to lead a large contract. Overseeing the full spectrum of facilities management services across the whole portfolio. This role ensures operational excellence, service harmonisation, and performance validation through collaboration with client and supplier teams.Requirements:
10+ years’ experience in operational or technical FM management within complex, regulated environments.Proven background managing national FM portfolios, ideally within financial services or similar sectors.Strong commercial acumen with expertise in supplier and contract management.Willingness to travel across the UK
Responsibilities:
Lead and optimise FM operations across a large-scale, multi-supplier portfolio.Oversee supplier performance, compliance, and service delivery standards.Drive process improvement, change management, and data-led performance analysis.Collaborate with internal and external stakeholders to align FM delivery with strategic business objectives.
Joe at COREcruitment dot com....Read more...
Technical Contract Manager – Leading FM Provider - City of London – Up to 80K Would you like to work at an extremely high profile building based in the City of London? Have you got a proven track record with the commercial building services industry? If so please read on... An excellent opportunity has arisen to join one of the leading companies in the facilities industry. They are looking for an experienced site based Technical Contract Manager to work on at a high profile building based in the City of London. The main purpose of the job will be to ensure that all contractual and technical operations are maintained to a very high standard and all obligations are met. The manager will also need to maintain the site's PPMs to 100% completion at a high quality level and update the asset register on a routine basis. The manager will also be responsible for ensuring compliance is conducted, and that all requests are responded to for a client with a 6 star service level and will also be a key player in the technical pro-active approach on risk minimisation. The main duties will also include:Manage all technical issues.Supervise a team of 6 engineers.Manage agreed KPI and SLA’s.Responsible for managing the company’s H&S and environmental performance on site.Plan and implement building shutdowns and complex client project works.Responsible for managing the company’s quality procedures on site.Recruitment of any new staff required on sites.Responsible for the technical development of all staff, which will include annual appraisals.Management of client relationships on a daily basis.Management of all reports.Manage any additional business opportunities that will deliver client satisfaction and increase contract sales revenue.Applicants for this role must be able to demonstrate the following:Qualified in electrical or mechanical engineering discipline; C&G, HNC, HND or higher.Strong technical engineering understanding.Previous experience of managing engineering teams.Experience of service delivery in high profile commercial environments. Ability to communicate both verbally and in writing with all levels of staff and clients.Ability to manage and prioritise a demanding and varying workload.Ability to deliver projects on time and on budget.The package for this role includes:Salary up to 80k.25 days holiday.Private healthcare.....Read more...
Bar Business…. Bar Business……Bar Business….Contract until Jan 2026, potential to go permanentAn award-winning London bar group is seeking an experienced Assistant General Manager to join their flagship venue on a short-term contract from October/November 2025 until January 2026. The role offers the potential to become permanent for the right candidate.The successful candidate will support the General Manager in running a busy, high-volume site, ensuring excellent guest experiences and smooth day-to-day operations. They will lead and motivate a large team, manage P&L and rotas, and assist with events, promotions, and staff training.
The ideal candidate will have: Previous experience as an AGM or Deputy Manager in high-volume bars or late-night venues Strong people management skills and a hands-on approach Confidence in managing operations, systems, and service standardsThis is an excellent opportunity to make an immediate impact in one of London’s most talked-about venues and to potentially secure a permanent role with a highly regarded bar group.
Does this sound like you?If you are keen to discuss the details further, please apply today or send your cv to Stuart Hills or call 0207 790 2666 ....Read more...
Position: Project Manager
Job ID: 1799/64
Location: Portsmouth
Rate/Salary: £50,000
Benefits: Good Benefits with this position
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Project Manager
Typically, this person will you’ll take ownership of the full project lifecycle, ensuring projects are delivered efficiently, professionally, and with customer satisfaction at the heart of every decision. You will be managing a dynamic portfolio that usually includes a few large scale projects alongside multiple medium, and some smaller remedial works to existing systems. You will be working with two Project Managers and a Project Coordinator.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the (insert job title):
You will: Coordinate and manage all aspects of project delivery, from initiation to closure
Create detailed project plans, manage resources, and pro-actively address risk
Ensure projects are delivered on time, on budget, and to contract specifications
Work directly with a small team of experienced Engineers to deliver solutions that meet deadlines and exceed expectations
Collaborate with cross-functional teams and supply chain partners to achieve project goals
Lead health, safety, and environmental compliance for all project activities
Build strong relationships with clients, suppliers and internal stakeholders to deliver exceptional service
Navigate project durations ranging from 6 weeks to 6 months, with engineering hands-on time varying between 2 days and 12 weeks, depending on complexity, supplier lead times, and customer requirements
Be in integral part of the business, leveraging your knowledge and experience from quote to commissioning and everything in between
Qualifications and requirements for the Project Manager:
An experienced Project Manager, ideally with an engineering or industrial installation background.
Full Driving Licence
An industry-recognised Project Management qualification is also preferred
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Are you an experienced MEP Project Manager seeking a new challenge? If you're looking for a role with great scope for progression this is certainly the one!Company Overview: The company is a leading player in the construction industry, known for delivering high-quality projects across London and the South East. With a focus on excellence, they are seeking an MEP Project Manager to contribute to their continued success.Job Overview: As the MEP Project Manager, you will play a pivotal role in estimating, pre-construction activities, and managing the full project life cycle. Reporting directly to the Directors, you will lead a talented team and collaborate with subcontractors to ensure the successful delivery of MEP projects. Additionally, this role presents a unique opportunity for career advancement, with the potential to grow into a General Manager role as part of the company's strategic leadership transition plan.Here's what you'll be doing:Estimate and Pre-construction: Collaborate on MEP trades estimation and pre-construction activities.Contract Review: Analyze Contract Documents and suggest modifications for MEP trades.Management of Employees and Subcontractors: Oversee project teams and MEP subcontractors from planning to project handover.CPM Scheduling: Develop detailed Critical Path Method (CPM) schedules for MEP installation activities.Material and Equipment Approval: Review and approve material and equipment for MEP systems.Here are the skills you'll need:Completed either a trade or technical apprenticeship with a building services bias.Achieved either a BTECH Level 3 / HNC and NVQ or equivalent.Experience in managing multiple subcontractors on small to medium-sized projects.Digitally capable with the ability to build lasting client relationships.Background in construction or project management.Here are the benefits of this job:Join a renowned company with a commitment to excellence.Lead and mentor a skilled team.A highly competitive salary open for negotiation based on experience.Opportunity for Career Growth: This role offers the potential for career progression into a General Manager role, aligning with the company's strategic leadership transition plan.Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.....Read more...
Contract Manager – FM Service Provider – Sittingbourne, Kent – £65,000 per annum CBW is currently working in partnership with a leading SME / FM Service Provider to recruit an experienced Contract Manager. This role presents a rare opportunity to oversee the hard services delivery across a multi-building commercial site in Sittingbourne, Kent. The site is recognised for its modern infrastructure, high-spec facilities, and commitment to operational excellence. Hours of Work: Monday to Friday | 08:00 – 17:00Key Duties & Responsibilities:Report directly to the Operations ManagerDeliver against agreed KPIs and SLAsManage health & safety, compliance, and environmental performancePlan and oversee building shutdowns and complex project worksEnsure adherence to quality procedures across the siteLead on staff recruitment, training, and development (including annual appraisals)Handle staff absenteeism and disciplinary processes as requiredManage client relationships and act as the main point of contactOversee reporting and documentationIdentify and develop additional business opportunities to increase revenue and client satisfactionProvide technical support to both client and engineering teamManage the permit systemAttend and lead on client meetingsHave a strong commercial understanding (P&L, budgeting, forecasting)Requirements:Qualified in an engineering discipline (Electrical or Mechanical) – C&G, HNC, HND or higherStrong background in hard FM service delivery in commercial environmentsExperience managing an FM engineering teamSolid track record in commercial building maintenanceExcellent verbal and written communication skillsAbility to prioritise and manage a demanding workloadStrong client-facing and customer service skillsTo apply or for more information, please send your CV to Katie at CBW Staffing Solutions. ....Read more...
Operations Manager - Contract Rate: £35,000 - £50,000 (pro-rata) Location: Kentucky, USA (Accommodation Provided) Duration: 1-2 Months Exceptional short-term opportunity for an experienced Operations Manager to lead critical operational initiatives in Kentucky. We'll arrange your accommodation and logistics - you bring the expertise. The Mission You'll be our operational eyes and ears on the ground, establishing processes, identifying improvements, and ensuring seamless operations during a crucial transition period. This is a hands-on leadership role requiring someone who can hit the ground running and make immediate impact. What You'll Be Doing Taking charge of day-to-day operations whilst implementing strategic improvements. You'll assess current processes, identify bottlenecks, establish new systems, and ensure operational excellence across all functions. Your role will be pivotal in setting the foundation for future growth and success. We Need Someone Who Has Proven operations or project management experience with the ability to work independently in a new environment. You should be adaptable, process-focused, and comfortable with rapid decision-making. Secondary skills in areas like marketing would be advantageous but operational expertise is paramount. What's In It For You Competitive contract rate with all accommodation sorted. This is perfect for someone seeking an exciting challenge abroad with clear objectives and measurable outcomes. Ideal opportunity to add international experience to your CV whilst making a significant impact. Ready for the Challenge? Applications from UK/USA based candidates only. Must be available for immediate deployment.....Read more...
Area General Manager – Hard FM Service Provider – London - up to 95K+package/bonusAre you an experienced senior manager looking for a new challenge?Or are you an Account Director or Operations Manager looking for the next step in your career?Do you have experience managing multi-site maintenance contracts?One of the established names in the commercial building maintenance industry is looking to recruit an Area General Manager to look after a collection of commercial properties in and around Central London.They are looking for an individual who will be able to provide a first class customer service and be able to organise, manage and motivate their maintenance team.The role will also be reporting directly to the Business Unit Leader and will be responsible for managing a number of commercial buildings in London. There is an excellent mix of contracts including commercial properties and higher education and all have permanent maintenance teams on site which are headed up by Account Directors.The value of the contracts total at around the £12 million mark with lots of potential to grow the business unit. Time will be spent based on each of the locations with the option to work from their city based head office when needed.The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows:Excellent influencing and negotiation skills.Strong financial skills.Ability to manage conflict and crisis situations effectively.Provide leadership, and ensure the planned development of a portfolio of contracts to ensure that contractual commitments are met and exceeded.Ensure that opportunities for the strategic development of contracts are explored to deliver increased turnover and profitability.Ensuring business policies and processes are effectively communicated, and implemented within contracts.Ensure additional services and projects are added, and contracts are re-won on re-tender.Development of financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth.Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met.Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.Accountable day-to-day to the relevant client contacts.Line management responsibility for a small team of Account Directors.Financial responsibility for the delivery of plan commitments for the contract portfolio.The development and review of teams, appraisal, and the application of effective people management practice.The package on offer includes:Up to £95000£5000 car allowance20% BonusPensionHealthcareApplicants must be able to meet the following criteria:Hard services background, ideally with recognised electrical or mechanical qualifications.Managerial experience at Account Director or above within a hard services environment is essential.Proven experience within the commercial maintenance industry.Excellent motivational and influencing skills, with high levels of personal integrity.A proven track record in commercial portfolio management.Ability to communicate both verbally and in writing with all levels of staff and clients.Ability to manage and prioritise a demanding and varying workload.Strong financial understanding.....Read more...
Deputy Manager I am looking for a Deputy Children’s Home Manager for a charity who specialise in children’s services including fostering agency and children’s home.
Their home in Worksop is looking for a brand new Deputy Manager to join the team and help the Registered Manager.
Your home is a 4 bed home in Worksop and you will join an established and existing staff team.
The Deputy Manager is paying £38,000 on a 45 hour contract with additional £60 per sleep in shift completed.
About You:
Previous Deputy Manager experience in a children’s home
Level 3 Residential Childcare or equivalent
QCF Level 5 Leadership and Management
Strong knowledge of children’s social care legislation, Ofsted, safeguarding
Positive personality who is child led in practice
For more information, please do not hesitate to get in contact.
Summer Smith – Recruitment Consultant
0118 948 5555
- extension 6148
....Read more...
Are you a dedicated Deputy Manager with experience within children’s residential homes? Are you looking for the next step in your career with a charity with over 100 years experience offering care to young vulnerable children?
My client is looking for a Deputy Children’s Home Manager to join their team in Worksop. The role will be assisting the registered manager in a well established 4 bed home.
Benefits:
£38,000 base salary
£60 for any sleep in shift completed
45 hour contract
About You:
- Previous Deputy Manager experience in a children’s home
- Level 3 Residential Childcare or equivalent
- QCF Level 5 Leadership and Management
- Strong knowledge of children’s social care legislation, Ofsted, safeguarding
For more information, please do not hesitate to get in contact.
Summer Smith – Recruitment Consultant 074356 412 945....Read more...
