Customer Service Jobs   Found 1,402 Jobs, Page 57 of 57 Pages Sort by: Relevance Date

Apprentice Senior Administrator

During this apprenticeship, you will learn the following To deal with complex systems and procedures and will be expected to offer advice on these, including deciding on the response to more complex queries.  To exercise your judgment on the answer to queries or on the direction of work within parameters set by your manager.  On a day-to-day basis, you will be expected to resolve more complex queries without necessarily referring to your manager.  Maintain high-profile working relationships with key stakeholders on your own initiative, fielding enquiries and ensuring that appropriate information is disseminated to stakeholders as appropriate. Organising events, including booking a venue, sending invitations, arranging refreshments, liaising with speakers, managing bookings, coordinating colleagues, advertising, collating feedback and reporting back. Will manage some smaller projects on own initiative, but will also carry out desk research and source data from internal and external sources in order to contribute to wider projects. To use a variety of complex University systems and processes to research, analyse and interpret complex data, producing bespoke reports as required. This may include identifying and resolving issues with the data. Support the management, development and implementation of operational processes and systems.Process more complex data (which may be financial, HR, student-related or other), monitoring accuracy, chasing up missing information, and resolving any issues as appropriate.  Provide specialist advice and training to colleagues on the area of activity.  As required, provide a professional secretarial service to relevant committees and meetings.  You may be required to be responsible for one or more of the following: monitoring budgets, including processing payments, authorising expenditure, raising concerns where finances are not in line with the budget, procuring goods and services through the University system, updating and writing content for the department’s communications, eg intranet page, dealing with health and safety and facilities issues. HR-related tasks such as managing staff absence, induction, or dealing with leavers. Dealing with arrangements for international visitors. Monitoring internal procedures/compliance and ensuring these are followed and disseminated as appropriate. Supports equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others. You will be expected to engage fully with the University of Birmingham apprenticeship scheme, attending mandatory group days and contributing to the successful promotion of the scheme by representing your department in a positive manner.  Training Outcome:Senior Administrator.Employer Description:A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching. People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.Working Hours :Usually Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...

Administration Apprentice (Business & Finance)

General Administration Provide general administrative support to staff and departments across the school.  Act as a point of contact for staff, students, parents, and visitors, dealing with enquiries professionally both in person and by phone or email. Support reception and front office duties, including signing in visitors (ensuring safeguarding processes are followed), answering phones, and handling mail. Prepare and distribute letters, reports, forms, and newsletters using Microsoft Office or Google Workspace. Maintain and update school records (manual and digital), including student data, attendance records, and filing systems. Help with data entry and maintaining the school’s management information system (MIS). Assist with attendance monitoring and reporting. Assist with the organisation of meetings and school events, including booking rooms and taking minutes. Liaise with teaching and support staff to ensure accurate and timely communication and record-keeping. Finance & Business Support Assist in processing purchase orders, invoices, and payment requests through the school’s finance system. Liaise with external suppliers and service providers regarding orders, deliveries, and queries. Help monitor income and expenditure for school trips, events, and departmental budgets. Support with petty cash handling, logging of receipts, and basic financial reporting. Assist in maintaining accurate records for stock control and asset management. Liaison & Communication Liaise with parents and carers regarding school payments, trips, and general enquiries. Work with external organisations such as suppliers, contractors, and local authorities, ensuring timely and accurate communication. Collaborate with internal departments (e.g. pastoral, curriculum, site staff) to support administrative and operational needs. Compliance & Policies Ensure compliance with school policies, particularly in relation to data protection, confidentiality, safeguarding, and health and safety. Handle sensitive information appropriately and in line with GDPR regulation Work co-operatively with, and in support of everyone at the school (including the work of other team members) by undertaking such additional duties as are reasonably commensurate with the post and level of responsibility. Review and develop own professional practice, undertaking training as required Develop good working relations with other colleagues and promote a positive impression of the support services in all circumstances, identifying areas for improvement. Help foster a positive culture by upholding the vision and aims of the school. Have due regard for data protection, confidentiality, child protection and health and safety policies. Work with pupils and staff in a courteous, caring and responsible manner. Work with visitors in such a way that it enhances the reputation of the school. Support the school in helping to prepare for external inspections (e.g. OFSTED).    Help protect the school environment by making sure working areas (including shared areas, stockrooms and workstations) are tidy, clutter free and safe to use. As a user of the school’s network, you must comply with the school’s IT policy and social media policy and understand that the school may monitor your emails and internet activity. Requests to take time in lieu during term time will be treated on an individual basis and must fit with the needs of the school. Training: Level 3 Business Administrator Apprenticeship Standard St Peter’s Catholic High School. Training Outcome:Permanent Role: If you perform well and there’s a vacancy, you may be offered a full-time admin assistant or finance/admin officer role. Further Training: You could move on to a Level 3 or 4 apprenticeship in: Business Administration School Business Management Finance or Accounting (e.g. AAT) Transferable Experience: Even if there’s no role at the school, you’ll have gained: Valuable admin experience A recognised qualification Strong references to help you apply elsewhereEmployer Description:St. Peter’s is a successful and oversubscribed 11-16 Catholic Secondary School of approximately 1040 pupils. We primarily serve the children of our partner parishes across a wide area in Wigan, Lancashire and St. Helens. We pride ourselves on living out our mission statement to be a ‘Learning and serving community enriched through friendship and Christian faith.’ We are committed to both high standards of learning and personal conduct and to being a warm inclusive school where every child can succeed.   The vast majority of our pupils achieve expected or above expected standards at the end of KS2 and this leads to challenging targets at GCSE level. Through our clear expectations and nurturing environment, we create a calm focused learning environment where teachers can teach and the needs of all of our pupils can be met.  The curriculum offer at St. Peter’s is a wide and varied one with a very strong academic core and a diverse offer of Arts, Technical and practical courses. I would encourage you to explore this offer on the school website.    Our staff team is a strong mix of very experienced and more recently qualified colleagues and they are very well supported at all levels by our Professional Development Programme. Staff wellbeing is at the heart of our philosophy and we have embraced a number of strategies to promote this including staff wellbeing cafes, wellbeing buddies and the opportunity to work from home where practicable. Staff Development is supportedWorking Hours :Term-time only. Working times are flexible, but generally 8:30am -3:30pm Mondays to Thursdays and 8:30am-3:00pm on Fridays with a 30-minute unpaid lunch. Working from home is allowable for some of this time, but it must meet the needs of the school.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Non judgemental,Patience,Respect for the Catholic Ethos,Character and Personal Conduct,Adaptability ....Read more...