Responsibilities:
Respond to helpdesk requests remotely
Taking help desk calls; logging and tracking calls
Hardware and software repairs in a workshop facility
Installation of hardware and software
Carry out network documentation and reporting
Assisting with sourcing spare parts and replacement equipment
Assisting the technical team with maintenance tasks and installs
What we are looking for:
Desirable skills:
Experience in hardware repair and troubleshooting
Experience with Microsoft Windows and Microsoft Office products
Personal qualities:
Well organised and self-motivated with a good telephone manner
Able to work independently in the field
Reliable, enthusiastic and able to work effectively in a team
Ability to prioritise workload and deliver solutions to meet customer SLA’s
Strong customer-facing skills, with an awareness of varying client technical skills
Attention to detail and accurate record keeping
Comfortable around young people in the education environment
Essential:
Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites
There will be a program of working with other team members in the field providing technician days and completing installations
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:IT Support London based national coverage company.Working Hours :Monday - Friday, between 9.00am - 5.30pm. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Responsibilities:
Respond to helpdesk requests remotely
Taking help desk calls; logging and tracking calls
Hardware and software repairs in a workshop facility
Installation of hardware and software
Carry out network documentation and reporting
Assisting with sourcing spare parts and replacement equipment
Assisting the technical team with maintenance tasks and installs
What we are looking for:
Desirable skills:
Experience in hardware repair and troubleshooting
Experience with Microsoft Windows and Microsoft Office products
Personal qualities:
Well organised and self-motivated with a good telephone manner
Able to work independently in the field
Reliable, enthusiastic and able to work effectively in a team
Ability to prioritise workload and deliver solutions to meet customer SLA’s
Strong customer-facing skills, with an awareness of varying client technical skills
Attention to detail and accurate record keeping
Comfortable around young people in the education environment
Essential:
Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites
There will be a program of working with other team members in the field providing technician days and completing installations
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:IT Support London based national coverage company.Working Hours :Monday - Friday, between 9.00am - 5.30pm.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware. Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies
Typical roles and responsibilities include:
1st line support & helpdesk
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday- Friday, 9.00am- 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
The IT Support / Systems Technician will be responsible for maintaining clients’ computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on-site visit. The ideal candidate will be an understanding of Microsoft 365 and associated cloud services. You will work for a variety of business clients.
Responsibilities include:
Supporting Microsoft 365 Applications and Platforms.
Supporting Microsoft Azure platforms to a basic level.
Troubleshooting Desktop Operating Systems.
Supporting of VOIP and Teams Phone systems.
Supporting Windows Active Directory Services to a basic level.
Installing computer hardware operating systems/applications remotely and onsite.
Troubleshooting system/network issues and diagnosing hardware/software faults.
Supporting Client Firewall, Sonicwall knowledge is an advantage.
Providing support, including procedural documentation and relevant reports.
Supporting the roll-out of new applications and setting up new user accounts / passwords etc.
Responding within agreed SLA’s to call-outs.
Prioritising and managing a range of open cases at any one time.
Establish working relationships with customers and suppliers.
Training:You will be self-motivated with strong communication skills and outstanding client-facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service.
Knowledge / experience should include:
Thorough and current knowledge of Office 365, Teams, SharePoint, Exchange Online, Azure, etc.
Excellent knowledge of Desktop and Office products.
A working knowledge of the use of Powershell.
Good understanding of Microsoft products like SQL, Microsoft Server, Active Directory.
Ability to fault-find technology to include switches, firewalls, routers, internet connections, printers, wireless solutions, cabling issues.
The ability to work in a fast paced, dynamic environment, prioritising, and multi-tasking effectively.
Demonstrate expertise in all activities associated in the provision of a managed service.
Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customer’s systems.
You will have attained or be working towards your Microsoft 365 fundamentals.
Information Communications Technician Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security.
Hardware & Software.
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies.
Technical Problem Solving.
Advanced-Data Security.
Computer Networks.
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:Staff development is important and they pride themselves on their fantastic staff retention rate. Upon successful completion of the apprenticeship, there will be exciting opportunities for progression within the business for the right candidate.Employer Description:We’re an IT & Telephony Support business based in Bristol. We’ve been around for over twenty years, which has given us enough time to get to be pretty good at what we do.
And what we do is take the gamble out of your business IT & Telephony.
We’re an enthusiastic team that’s worked hard to create an IT & Telephony company with a simple approach. Some IT firms make IT support an unnecessarily complex issue.Working Hours :Monday to Friday, 9am to 5pm, or 8.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Manage own workload through the allocation of calls via the helpdesk
Provide day to day IT Support for the local academy
To monitor and repair equipment on a day-to-day basis to ensure all computer hardware functions safely and effectively to meet the needs of the academy
To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers
To ensure technical assistance is provided at extra-curricular events
Manage printing resources across the Academy
Maintain user accounts including creation of new user accounts where appropriate.
Assign staff and pupil passwords
Provide support to the Academy in its use of media, from recording classes and events through the editing process.
Maintain inventories, asset and security mark ICT equipment
Support evening events at the Academy
Appropriately escalate issues to the Senior ICT Technician or ICT
Cluster Network Manager regarding security and potential risks to the Academy systems
To take responsibility for the successful delivery of hardware-related tasks:
Administration of the ICT Equipment Loan system.
Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
Maintenance tasks, e.g. upgrading and maintaining staff laptops, cleaning equipment, replacing toner and drum cartridges in printers
Routine 1st line tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily
Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment
Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems
Support staff and students with the virtual server environments, windows server 2012 and windows server 2016 and online systems including
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Information Communication Technician Level 3, with support from your employer and the Chesterfield College Group.Training Outcome:You may be considered for a full time position within the team or within the Redhill Academy Trust upon successful completion of this apprenticeship.Employer Description:Tupton Hall School, part of the Redhill Academy Trust, is a thriving 11–18 secondary school in Derbyshire where every person matters. Known for its high expectations and inclusive ethos, the school offers a dynamic learning environment with strong support for personal and professional growth. Apprentices benefit from a culture that values achievement, teamwork, and real-world experience. With excellent facilities and a commitment to developing future talent, Tupton Hall is an ideal place to start your career journey.Working Hours :8am - 4pm Monday to Thursday and 8am - 3.30pm on Friday
Occasionally you may be required to work later, on a rota'd basis, to ensure support is available for school events for e.g. Parents Evenings.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Payment Systems Technician
Borough Green, Kent
£27,000 per annum
Full-time, Permanent
Do you have hands-on experience with payment systems and enjoy solving complex technical issues? We’re looking for a Payment Systems Technician to join a skilled team in Borough Green, where you'll repair and maintain systems for a variety of clients.
What You’ll Be Doing
- Repairing, maintaining, and testing payment systems for a wide range of clients
- Diagnosing faults across both hardware and software
- Handling escalated repairs — acting as the team’s go-to expert when complex issues arise
- Carrying out system upgrades, diagnoses, and configurations
- Providing on-site and remote support to ensure minimal downtime
What We’re Looking For
- Strong understanding or experience with payment systems (hardware and software)
- A practical, methodical problem-solver
- Excellent communication and client service skills
- A proactive, reliable team player who can take the lead when needed
This is a fantastic opportunity to become a key member of the team, known for your expertise and trusted to resolve the toughest repairs.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
ICT Support
Manage own workload through the allocation of calls via the helpdesk
Provide day to day IT Support for the local academy
To monitor and repair equipment on a day-to-day basis to ensure all computer hardware functions safely and effectively to meet the needs of the academy
To ensure support calls with external support companies for both hardware and software issues are logged, and resolving issues with external support engineers
To ensure technical assistance is provided at extra-curricular events
Manage printing resources across the Academy
Maintain user accounts including creation of new user accounts where appropriate.
Assign staff and pupil passwords
Provide support to the Academy in its use of media, from recording classes and events through the editing process.
Maintain inventories, asset and security mark ICT equipment
Support evening events at the Academy
Appropriately escalate issues to the Senior ICT Technician or ICT Cluster Network Manager regarding security and potential risks to the Academy systems
IT Resource Provision
To take responsibility for the successful delivery of hardware-related tasks:
Administration of the ICT Equipment Loan system
Helping staff to set up ICT equipment including laptops and projectors, amplifiers and interactive whiteboards
Maintenance tasks, e.g. upgrading and maintaining staff laptops, cleaning equipment, replacing toner and drum cartridges in printers
Routine 1st line tasks, e.g. filling printers with paper, monitoring equipment loan system, daily setup of ICT rooms
Fault-finding operations, e.g. resolving hardware faults, clearing printer jams, liaise with external support agencies as required, e.g. Capita, HP, Dell, Tasc Software and Cunninghams to resolve faults speedily
Installation and setup of new equipment e.g. laptops, desktops, projectors, digital cameras, scanners, printers, video editing equipment
Support staff and students in use of ICT resources e.g. laptops, projectors, digital cameras, camcorders and biometric systems
Support staff and students with the virtual server environments, windows server 2012 and windows server 2016 and online systems including O365
To take responsibility for the successful delivery of software-related tasks:
Installation, configuration of new/upgraded software
Produce user guides and offer training and ad-hoc instruction to staff users
On-going software monitoring and maintenance e.g. internal internet filtering software
General
Attendance at staff meetings and INSET activities where relevant.
To uphold and actively support the Trust and Academy’s policies and procedures.
Provide support to other academies in the trust as directed by the ICT Cluster Network Manager
Undertake any other duties which might be reasonably be regarded as within the responsibilities of the post, subject to the proviso that any changes of a permanent nature shall be incorporated into the job description in specific terms
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:Tupton Hall School is a popular 11-18 secondary school where every person matters. We believe in high expectations and the pursuit of achievement for all, where no child is left behind.
Our well-qualified leaders, teachers and support staff work together with students and parents to create a formidable team with one common goal – the best possible success for every child.
Being an academy within The Redhill Academy Trust will support ongoing improvement in the academic progress made by students. Providing opportunities for students to enhance their sporting, musical, creative and practical skills and talents is a strength of school life at Tupton Hall School.Working Hours :Monday- Friday, between 9.00am- 5.30pm.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Space thruster Test Technician required to support Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Mechanical Fitter required to work as a Space thruster Test Technician supporting Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Mechanical Fitter required to work as a Space thruster Test Technician supporting Hot Fire Space Propulsion Testing programmes.
The successful application will work with Test Engineers on site preparation, propellant handling, propellant sampling, pressure control systems checks, mechanical and steam vacuum systems, instrumentation calibrations, steam boiler operation also the collation and review of test data.
There will be extensive work on high pressure gas and fluidic systems including interpretation and understanding of Piping and Instrumentation Diagrams and the use of electrical and electronic measurement and testing equipment.
You will be working with satellite flight hardware, the preparation of space flight engines for test. Including instrumentation, installation on to the test stand, removal post hot fire test, and subsequent engine decontamination activities, etc. ....Read more...
Roles and responsibilities but not limited to:
IT Support:
Logging and processing support calls and tickets
Diagnosing and resolving password problems and basic user issues
Using ScreenConnect to provide remote assistance to users
Talking to staff to determine the nature of problems they encounter
Escalating complex issues to senior team members when required
Investigating and troubleshooting computer software and hardware faults
IT Environment Management:
Supporting Microsoft Intune and Autopilot device management
Assisting with Dell laptop configurations and deployments
iPhone management and mobile device troubleshooting through MobileIron
Managing Single Sign-On (SSO) user access and basic account issues
Supporting software licence management
IT Equipment & Inventory:
Managing stocks of equipment, consumables and other supplies
Assisting with cost effective procurement of computer hardware and peripherals
Setting up equipment for new staff members
Basic repair and maintenance of IT equipment
Maintaining accurate asset records
Training:Information Communications Technician Level 3.Training Outcome:Potential for a full-time role upon completion of the apprenticeship programme.Employer Description:With over 50 years operating in the infrastructure industry, we have expanded our service capabilities to build a reputation as one of the leading multi-disciplinary engineering specialists in the UK. We operate across a variety of sectors, with Taziker offering a self-delivery capability through our in-house team.Working Hours :Monday to Thursday 8:30am - 5pm, Friday 8:30am - 3:30pmSkills: Communication skills,IT skills,Organisation skills,Problem solving skills....Read more...
Provide customer support via phone and face-to-face interactions.
Manage daily tickets through Mojo, ensuring updates and resolutions meet business SLA timeframes.
Work at our workbenches to fix PC components, and install and configure hardware and software.
Assist with customer networking, including servers, firewalls, and switches.
Reset passwords, manage user details, and perform data recovery.
Participate in site visits for hardware installation and network configuration.
Working on PowerShell
Working on cloud platforms and servers
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:Since 1995, F1Group has been delivering IT differently:-
We are customer-centric in everything we do.
The broadest skillset means we can fix all your existing issues.
We fix problems faster because we are certified and qualified by all major vendors.
We are trustworthy, established in 1995, and staff have enhanced DBD / CRB.
When you need us, we have a help desk that is permanently staffed.
We will improve your operational efficiency with our digital transformation.
We don’t hide behind pointless “Response Time” SLAs.
We target ourselves against metrics that matter to you.
We transform your organisational landscape by guiding you through our digital innovation.Working Hours :9am-5:30pm Monday to Friday.Skills: IT skills,Problem solving skills,Willingness to learn....Read more...
We are looking for a Propulsion Technician to support the manufacture, assembly, and testing of next-generation aircraft. You will work as part of a dedicated production team to ensure on-time, high-quality delivery and continuous improvement across the manufacturing facility.
Key Responsibilities
Install and integrate avionic and mechanical components, including propulsion systems.
Manufacture and assemble in-house components.
Carry out dimensional verification using calibrated tools.
Follow safety and quality procedures, maintaining accurate build records.
Mentor new team members and promote best practices.
Requirements
Strong understanding of engineering drawings and test procedures.
Experience with avionic hardware assembly, wiring, and testing.
Skilled in using multimeters, oscilloscopes, and soldering tools.
Knowledge of ESD-sensitive environments and aircraft manufacturing processes.
Qualifications
Completed apprenticeship or NVQ Level 3 in Avionics, Aerospace, or related discipline.
Previous aerospace or high-tech manufacturing experience.
Familiarity with Lean, 6S, or EWIS standards.....Read more...
We are looking for a Propulsion Technician to support the manufacture, assembly, and testing of next-generation aircraft. You will work as part of a dedicated production team to ensure on-time, high-quality delivery and continuous improvement across the manufacturing facility.
Key Responsibilities
Install and integrate avionic and mechanical components, including propulsion systems.
Manufacture and assemble in-house components.
Carry out dimensional verification using calibrated tools.
Follow safety and quality procedures, maintaining accurate build records.
Mentor new team members and promote best practices.
Requirements
Strong understanding of engineering drawings and test procedures.
Experience with avionic hardware assembly, wiring, and testing.
Skilled in using multimeters, oscilloscopes, and soldering tools.
Knowledge of ESD-sensitive environments and aircraft manufacturing processes.
Qualifications
Completed apprenticeship or NVQ Level 3 in Avionics, Aerospace, or related discipline.
Previous aerospace or high-tech manufacturing experience.
Familiarity with Lean, 6S, or EWIS standards.....Read more...
Assist in the installation, configuration, and maintenance of network hardware and software
Monitor network performance and troubleshoot issues to ensure optimal operation
Support the rollout of new networking solutions and upgrades
Maintain documentation of network configurations, processes, and procedures
Work with senior engineers to perform routine network maintenance and upgrades
Respond to network-related incidents and service requests
Assist in maintaining network security by implementing firewalls, VPNs, and access controls
Collaborate with other IT teams to ensure seamless system and application integration
Stay up to date with industry trends and emerging technologies
Training:Information Communications Technician Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning.Employer Description:ARC IT Solutions is a UK-based Managed Service Provider (MSP) offering a comprehensive range of IT support services, including cybersecurity, disaster recovery, cloud solutions, hardware, and software support to small and medium-sized enterprises (SMEs), large businesses, and non-profit organizations. Based in Stoke-on-Trent and Staffordshire, they act as an outsourced IT department, specializing in providing solutions for network upgrades, software configuration, and ongoing IT planning.Working Hours :Monday - Friday 9:00am - 5:30pm. (1-hour unpaid lunch break included)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
To provide day to day support, contributing to ensuring effective and efficient operation of the IT systems, for administration, and teaching and learning, throughout the Academy
To operate the IT helpdesk system, ensuring that records are kept of issues identified, and that suitable solutions are recommended, seeking guidance from line manager where needed
To carry out routine IT tasks and activities as delegated by the Line Manager
To provide support for IT hardware, software, network and operating system problems and queries for both staff and pupils
To assist in installing and maintaining the Academy’s hardware to include all network/servers/workstations/data projectors/printers and teaching aides
To assist teachers and pupils within the classrooms as requested by via the line manager
To provide ICT technical support for Academy events and activities including internal events such as staff briefings, staff training
To support the use of online learning systems and platforms, as well as online media and marketing activities
To assist with the support and maintenance of ICT technical requirements which may include hardware installation, infrastructure change and/or software installation and updates
To carry out routine maintenance tasks in accordance with Academy protocols
To ensure backup procedures are followed
To assist in monitoring and identifying threats to information security, including the student misuse of computers, and to report these to the relevant parties
To undertake any relevant training as required
To participate in the Academy’s performance management process
To undertake any other duties as may be deemed necessary to carry out the role successfully or are commensurate with the role
All staff are expected to:
Promote and support the distinctive Christian character of the Academy as demonstrated through its ethos and worship, service to the community, promotion of spiritual and moral values and its commitment to community cohesion
Understand the concept of in loco parentis and be concerned for the development and well-being of each student as a whole person through pastoral and spiritual leadership
Take responsibility for their own professional development and support that of colleagues where appropriate
Engage in the Academy appraisal process and support colleagues in achieving their own targets where appropriate
Follow Trust policy and procedures in relation to keeping children safe in education
Observe health and safety requirements and play their part in ensuring a safe working environment
Contribute to the whole professional life of the school which has successful teaching and learning as its core purpose supported by all staff contributing to the Trust’s commitment to each student gaining meaningful enriching experiences
Training:As an apprentice, you will receive a combination of structured online learning and practical, on-the-job training. You will work towards achieving the Level 3 IT Solutions Technician Apprenticeship standard, supported by experienced mentors and tutors. Regular progress reviews will help you develop your skills, confidence, and career prospects.Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities for full-time employment within Dereham Neatherd High School or across the Enrich Learning Trust.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday to Thursday, 8am - 4pm with a 30-minute break
Friday 8am - 3.30pm with a 30-minute break.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Patience,Knowledge of Microsoft 365,Upgrades,Maintaining software,PC hardware,Understanding basic networks,Troubleshooting,Time Management,Commitment to safeguarding,Data Protection,Professional and reliable,Calm,Flexible,Installation....Read more...
You will be responsible for:
Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
Keeping records of all users, including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault-finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Escalating calls or technical issues internally or to third parties as appropriate
To assist and train students and staff in the use of the Network when applicable
Changing telephone extensions and names on the school phone system
Assisting the IT Lead in all IT related projects
Updating IT equipment and maintaining the asset register
Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Training:The Level 3 IT Technician is delivered by United Apprenticeships.
The apprentice will complete training on the job from Bacon's College, including remote CPD sessions (a minimum of 6.5 hours per week during normal working hours) and two national face-to-face conferences.Training Outcome:This role will give you a basis for your IT career, whichever career path you end up taking.Employer Description:Bacon’s College was established in the Surrey Docks peninsula, South-East London in 1991 as a City Technology College and joined the United Learning Trust in 2018. Bacon’s has long been an important part of the fabric of the local community in South-East London. We are proud of that history and of the way the College has evolved and adapted to meet the needs of its young people.
Bacon’s is a thriving community that is welcoming of students of all faiths and those of none. Staff and students value the distinctive nature of its Christian ethos to which every member of its community contributes. The school is well disciplined and calm, and we pride ourselves on the harmonious relationships that exist in the school.
Today, Bacon’s sits in modern and well-equipped facilities in an area that is rapidly changing and growing. Learning is at the heart of everything we do, and we have the highest aspirations for our students, determined that they can achieve and overcome any barriers that may lie in their path. A significant proportion of our students go on to university each year and a culture of aspiration and achievement is evident.
Bacon’s has improved rapidly in recent years. We are now a ‘good’ school as judged by Ofsted, are heavily oversubscribed and achieve high academic outcomes. We are not complacent and strive to continuously improve to become a ‘great’ school.Working Hours :Monday - Friday, between 8.00am to 4.00pm.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Literacy Skills,Self-motivated,Flexible approach,Willingness to travel....Read more...
The ideal candidate will be a proactive, tech-savvy problem solver with a genuine interest in IT systems and digital technologies. They will demonstrate excellent communication skills, a positive attitude, and the ability to work both independently and as part of a supportive team.
Key Responsibilities:
· Provide first-line support for IT issues and service requests via the central helpdesk.Install, configure, and maintain hardware, software, and network systems.
Monitor and maintain network security, ensuring compliance with data protection and GDPR regulations.
Set up new users, manage accounts, and remove access when staff or students leave.
Support the maintenance and repair of IT equipment, printers, and classroom devices.
Assist with routine system backups and ensure network stability across the school.
Provide technical assistance for audio-visual equipment and school events.
Contribute to IT projects and upgrades across the Trust.
Support cybersecurity awareness and promote safe digital practices among staff and students.
Uphold safeguarding responsibilities and maintain confidentiality at all times.
Training:As an apprentice, you will receive a combination of structured online learning and practical, on-the-job training. You will work towards achieving the Level 3 IT Solutions Technician Apprenticeship standard, supported by experienced mentors and tutors. Regular progress reviews will help you develop your skills, confidence, and career prospects.
Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities for full-time employment within Dereham Neatherd High School or across the Enrich Learning Trust.
Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday to Friday, 8:00am – 4:00pm (Friday until 3:30pm).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Patience,Knowledge of Microsoft 365,Upgrades,Maintaining software,PC hardware,Understanding basic networks,Troubleshooting,Time Management,Commitment to safeguarding,Data Protection,Professional and reliable,Calm,Flexible,Installation....Read more...
Serve as the first point of contact for technical support via phone, email, and ticketing system
Troubleshoot and resolve hardware, software, and network issues across a diverse tech stack
Escalate complex problems to second/third line support when appropriate
Create and maintain clear, effective Standard Operating Procedures (SOPs)
Proactively suggest improvements to enhance client satisfaction and streamline support processes
Document support activity thoroughly and consistently
Deliver friendly, professional, and customer-focused service at every touchpoint
Training:
Information Communications Technician Level 3
The apprentice will be trained under NowSkills Apprenticeships
Training Outcome:The successful candidate will be offered a full-time position after their apprenticeship is complete.Employer Description:Established in 2011, we are a trusted Managed Service Provider (MSP) specialising in delivering high-quality IT support and technical solutions across the Midlands and Northwest. Our foundation is built on a commitment to technical excellence, providing businesses with robust and reliable IT infrastructure to support their growth and innovation.Working Hours :Monday - Friday
9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Creative....Read more...
This is a hands-on role where you will be part of the Arden IT helpdesk team and also assist with on-site IT projects. You will gain experience across all areas of IT support, working on first-line tasks such as logging and resolving client issues, while also developing the skills needed for more advanced work under the guidance of senior engineers. The role will involve working directly with business clients to provide reliable and professional IT support. You will learn how to troubleshoot
hardware and software problems, set up and maintain Microsoft 365, support networks, and assist with larger projects including system upgrades and installations.
As an apprentice you will be supported throughout, gradually taking on more responsibility as your skills and confidence grow. This role will give you the chance to develop a wide range of technical abilities, as well as communication and problem-solving skills, all within a professional business environment.
Duties and key responsibilities
Provide first-line support on the helpdesk by logging, troubleshooting and resolving client issues.
Escalate more complex issues to senior engineers while learning how they are resolved
Assist with on-site IT projects including hardware installations, network upgrades and system rollouts.
Help set up and manage Microsoft 365 services for business clients
Support cyber security measures such as updates, anti-virus management and backup systems.
Maintain clear records of support requests and project work.
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Training Outcome:There is the opportunity to progress into a full IT Engineer role on completion of the apprenticeship. Successful apprentices can move into our technical delivery team, taking on more advanced responsibilities in IT projects, system administration and client support. This pathway offers clear career development for those who show commitment, technical ability and a professional approach.Employer Description:Arden IT Ltd is an IT support company based in Beeston, Nottingham. We have over 20 years of experience helping both businesses and home users. Our work includes managed IT support, Microsoft 365 and email services, computer repairs, cyber security and disaster recovery. We also run a shop in Beeston where customers can get advice, repairs and new equipment. Our focus is on providing reliable and friendly service, making technology simple and accessible for everyone.Working Hours :Monday to Friday, 9 - 5Skills: Communication skills,Problem solving skills,Initiative,Microsoft Office applications,Understanding of computers,Willing to learn Microsoft 365,Positive attitude,Professional,Reliable and punctual....Read more...
No two days will be the same in this role and as a Digital Apprentice, your main duties will be to:
Provide first line support to internal and external customers including triaging jobs through the new IT ticketing system
Support and action the installation of new and existing hardware/ software as well as supporting the cloud environment
Ensure equipment is set up correctly and the right access has been provided to colleagues
Training:In additional to the above, this role also includes a chance for you to undertake a Level 3 Apprenticeship within IT. On successful completion of the programme (usually 18 months), you will be awarded on a Level 3 Information Communications Technician Apprenticeship. As part of your learning, you will also receive hands-on training, mentoring and support which will enable you to develop both your technical expertise and customer focus skills. If required, you will also complete Functional Skills in English and maths.Training Outcome:
IT Support Officer
IT Field Technician
Systems Administrator
Network Engineer
Employer Description:St Leonard's Hospice's mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.
We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.Working Hours :Monday to Friday during office hoursSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Provide 1st line technical support to clients via phone, email, and remote access tools
Assist with troubleshooting software and hardware issues
Support and setup of new users and leavers for our clients
Help maintain and monitor client systems, backups, and security tools
Document activities and contribute to the internal KB
Participate in training and development activities as part of your apprenticeship
Training:Information Communications Technician Level 3 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning
Employer Description:"Does your current provider take ages to reply, and doesn't help you when you need it most? We help businesses in Norfolk, and further away not only with the day to day IT issues but more. We're changing the way IT Support is done, for the better."Working Hours :Monday - Friday, 8.30am - 5.00pm (1-hour unpaid lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
You will need to provide high quality support to our users via the helpdesk ticketing system
Prioritise and respond to tickets in a timely manner
Apply testing and troubleshooting to end-user devices (PCs, laptops, tablets, Chromebooks, telephones, printers, LED panels & interactive panels
Weekly tasks to install, upgrade and remove hardware across sites
Maintenance of physical and cloud storage
Ensure that our systems are properly administered
Develop existing infrastructure and processes
Work within the installs team to install cabling on sites, including fibre, data etc.
Adding devices to networks across sites
Daily monitoring of networks, focusing on DNS, firewall etc.
Opportunity to set up new systems and maintain them as schools move to the cloud
Criteria for Candidates
Right to work in the UK
Self-motivated
Resourceful
Professional attitude and a strong work ethic
Ability to work in a fast-moving environment
Good time management and organisational skills
Ability to think ahead and pre-empt problems and issues
Understanding of the importance of, and the ability to deliver, a quality service
Open and friendly communication style
Skills and Experience:
Full UK Driving Licence (the candidate will be required to commute to the Reading site each day)
An understanding of IT hardware, Windows and Mac OS
Strong problem-solving skills
Experience in O365, Google cloud for Education, Group Policy, Virtual Desktops, TCP/IP Protocols, Active Directory
Ability to lift and move heavy equipment such as servers / Desktops
Enhanced DBS and Security clearance checks will be carried out.Training:
ICT (Information Communications Technician) Level 3 apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Career progression opportunities
Secure a full-time position after successful completion of Apprenticeship
Employer Description:Vocosa IT offers a wide range of services that include the installation and maintenance of IT, AV and CCTV solutions in a variety of settings including private business and education. Vocosa offers support across England and Wales and provides 1st, 2nd & 3rd frontline IT support for users across all systems.Working Hours :Monday to Friday between 9.00am and 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative....Read more...
IT Support TechnicianSalary: £24,000 to £27,000 per annum dependent on skills and experienceWingerworth, Chesterfield, S42 6QWOffice based only – no option for hybrid workingOwn transport and UK driving licence essentialJob Description: Our client is a leading MSP with over 20 years’ experience, being founded back in 2001. Our aim: to help improve your business & work-life balance through modern IT solutions by offering world-class levels of customer service & working with leading partners. Our portfolio of industry leading solutions features brands such as Microsoft, OpenText & 3CX which puts us in a very enviable position in the market, enabling us to provide a huge variety of software & hardware options. Our IT Support & Management services make sure that not only are you receiving and using the best available, but that you’re getting the most out of it – maximizing your return of investment.We are growing our team and are looking for an additional IT Support Technician.This is a solely in person role, with no option for remote working. Own transport is required. Commute to our offices in Wingerworth Chesterfield. Prior experience in a similar job is beneficial, but not entirely necessary, we care more about the individual rather than experience. On the job training will be provided for the systems that you will be supporting. Salary range is up to £24,000, option of promotion above this is possible for the right person. We operate a Company dress code of smart casual (shirt/jumper, black jeans/chinos/suit trousers – upon employment you will receive Greenfrog branded clothing). Occasional travel for work to client sites may be required. Immediate start available.This is an ideal position for someone wanting to get into an IT role after their first job or moving from an existing ‘Level 1’ position at an existing IT firm.What we are looking for:
Excellent communication skills.Excellent data capture.Can do and willing to help attitude.Good end user patience.Ability to keep calm under pressure.Attentive nature.Keeping with a neat and tidy working policy.
Your responsibilities will include:
Answering incoming technical calls.Raising and logging tickets.Resolving technical problems with end users.Helping the users over the phone and email.Remotely controlling users PCs to resolve issues.Communicating with suppliers/partners to resolve problems.Escalating problems where needed.Configuration of new client hardware.
Experience required:
Previous office work experience.Email use for business purposes.Phone handling.UK Driver’s license & access to or use of your own car required.
Additional desirable experience:
Previous experience working in an IT Support environment.Microsoft Azure cloud environments.3CX telephony administration.Apple Mac user administration.Sage administration.History of working with Microsoft Windows network environments.Server administration.Network administration.
Must haves/Screening questions:
Must be able to work legally in the UK.Must be comfortable in a permanent office environment.Must be able to reliably commute to our office location.Must have their own or access to a vehicle and a UK drivers license.Must have some form of prior work experience, specific IT experience is a bonus but not essential.
Interested? If you feel that you possess the relevant skills and experience then please send your cv by return.Not open to agencies INDLS ....Read more...
