Are you ready to dive into the high-stakes world of data and cutting-edge financial technology? Do you have a technical, analytical mind and a passion for turning complex data into powerful solutions?
What You'll Be Doing: The Technical Core of Client SuccessYou'll be the technical linchpin in client onboarding and implementation projects. You'll move beyond theory and get hands-on with real-world data integration:
Data Transformation: Work with various complex data formats (JSON, XML, CSV) and use tools like Jinja2 transforms to integrate client data into the firm’s own platform
Integration & APIs: Get comfortable using APIs and SFTP to build seamless data transmission layers between their clients and their award-winning software
Problem-Solving: Quickly debug, manipulate, and validate large, complex datasets, owning the process for resolving data and market data issues
Tooling & Automation: Contribute to their internal efficiency by scripting in Python for internal tooling and utilising automation tools like SoapUI and Postman
Documentation: Create clear, essential documentation for both internal and external stakeholders
What We’re Looking For
GCSE Grade C/4 or above in Maths & English (or equivalent)Please note: an IT related qualification higher than Level 2 (Level 3 or 4, degree, master's etc) will make you ineligible for the apprenticeship, as you will be overqualified
You don't need to know everything, but you need a strong foundation and a hunger to learn. We want to hear from you if you’ll bring:
A technical & analytical mindset with a keen interest in data and the financial markets
Experience working with complex datasets and a strong attention to detail
Familiarity with APIs, SFTP, and a good understanding of the Python coding language
Exceptional internal motivation to learn and take ownership
Bonus points for an understanding of financial instruments, particularly Prime Brokerage business experience, but this is not essential
Training & Development
You will complete a Level 3 Digital Support Technician Apprenticeship, covering:
Operate digital information systems
Digital architecture (physical storage vs cloud, the role of operating systems and servers)
Maintaining end-user systems (software, hardware and operating systems)
Information security principles
System security
Account management (optional)
Managing & analysing data
Digital marketing
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful career.
What Sets Our Client Apart?
Global Impact: An established, core utility provider trusted by hedge funds, asset managers, and banks worldwide
Award-Winning: Recognised as a 'Best Derivatives Tech Provider' and an 'Analytics Leader' in the industry
Cutting-Edge Tech: Their platform delivers real-time, front-to-back analytics on the full cost of derivatives trading, helping clients reduce margin and optimise collateral
Career Growth: They foster a collaborative, energetic team dedicated to continuous learning and empowering our employees to reach their full potential
Training:Learners who complete the Digital Support Technician Level 3 Apprenticeship will gain an understanding of the following knowledge and skills.
Non-technical skills
• Critical thinking• Effective communication• Customer service• Problem solving• Managing risk and decision making• Coaching and guiding
Technical skills
• Operate digital information systems• Digital architecture (physical storage vs cloud, the role of operating systems and servers).• Maintaining end-user systems (software, hardware and operating systems)• Information security principles• System security• Account management (optional)• Managing & analysing data• Digital marketingTraining Outcome:The right candidate has the opportunity to be taken on permanently and cross train in other departments. Employer Description:Founded in 2014, Cassini are the established, core utility provider of analytics and optimisation tools built for the derivatives industry, and are based in East Central LondonWorking Hours :Monday to Friday 9am to 6pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Logical,Initiative,Python,Interest in data,Interest in financial markets....Read more...
Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow up and closing quotes with adequate description and detail
Technical responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
Quality management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc.)
General: Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members
Training:Why choose our Azure Cloud Support Specialist Information Communications Technician apprenticeship?
The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 Apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Functional Skills in maths and English, if required
Get an introduction to Windows, Linux and PowerShell
Training Outcome:90% of QA apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.Employer Description:Turn IT On provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT On is a friendly and supportive place to work where people feel trusted and respected.Working Hours :Monday to Friday, 8am- 4:30mSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
The placement rotations and experiences gained on this scheme have been tailored to provide the specific skills required to become an engineer within MBDA's Engineering Function.
Placements may include:
Mechanical Design
Missile Design incl. Hardware-In-The-Loop
Manufacturing
Integration and Systems Validation
Customer Support
Environmental Engineering
Quality
Procurement
Drawing Office
You will be both studying and applying scientific and mathematical-based principles and practices during this apprenticeship and, therefore, it is suited to those who enjoy the practical application of the subjects.Training:
You'll study towards a Level 4 Engineering Manufacturing Technician Apprenticeship
This course is aligned with the Institute for Apprenticeships and Technical Education
Throughout the 4 years, you will attend Cambridge Regional College for 1 day per week with the remaining time spent on work placements, typically lasting three to six months
Training Outcome:This is a great opportunity to explore the breadth of Engineering and to work with innovative technologies. It could lead to personal and professional progression to people management, where you could become a technical specialist, project manager, or beyond.Employer Description:MBDA is the only company capable of designing and producing missile systems to meet the current and future needs of the armed forces over land, sea and air. Through our expertise, we have become a trusted partner to the Ministry of Defence and work closely with the military to ensure that they have the capability they need, in order to protect our freedomsWorking Hours :Monday - Friday with a flexible working scheme. Core hours to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Your daily duties will include:
Handle security processes, including password resets, multi-factor authentication, and antivirus configuration
Manage technical documentation in SharePoint, such as network diagrams, technical specifications, and policies
Work with the bespoke ticketing system, managing SLAs and handling escalations
Use troubleshooting / monitoring tools like PDQ and Impero software
Perform hardware upgrades on PCs, laptops, CCTV, printers, and networking equipment
Software upgrades
Manage software updates, including driver updates, security patches, and service packs
Support network devices, both wired and wireless, including switch ports, Wi-Fi, and patching
Work with cloud technologies like Microsoft 365, Wildix, UniFi, and cloud-based phone systems
Use basic PowerShell scripting for batch updates and automation tasks
Full training and support will be provided by your workplace
Training:
Information Communications Technician Level 3 Apprenticeship Standard
All training will be held at the workplace
Training Outcome:
Following the completion of the apprenticeship for the right candidate there is a possible permanent position
Employer Description:Founded in 1926 in Consett, in the North East of England, Thomas Swan today produces over 100 performance and speciality chemicals and offers an experienced and flexible manufacturing service. Our values have helped us become an international company, offering a world-class product and service capability.Working Hours :Monday - Friday, flexible schedule.
Core hours: 09:00 - 12:00 and 14:00 - 16:00.
Start between 07:30 - 09:00 and finish between 16:00 - 17:30.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Good telephone manor,General PC knowledge....Read more...
We are seeking a motivated and enthusiastic individual to join our IT team as an IT Technician Apprentice. This is a fantastic opportunity to gain hands-on experience in a dynamic school environment while working towards recognised qualifications and certifications. You will be supported by experienced professionals and given the opportunity to develop your technical skills across a wide range of systems and platforms.
Key Responsibilities
Provide support for Windows PCs and servers, Apple Macs, and iPads.
Be the first point of contact for Pupils and Staff with IT issues, with support from the IT Manager, and respond to these incoming requests in a timely manner.
Escalate issues to the IT Manager where appropriate.
Support basic networking tasks, including troubleshooting, Wi-Fi surveys, cable runs, and cable patching.
Help maintain and update the asset database, including tagging new equipment.
Assist in creating and maintaining documentation of school systems.
Follow established IT processes and contribute to their improvement.
Support user account creation and removal.
Support system security by helping with updates and patching.
Maintain and support classroom technology, with particular attention to the school’s Promethean board deployment.
Organise and maintain the IT storeroom, ensuring stock levels are monitored.
Work alongside third-party vendors and service providers.
Assist with the monitoring of pupil web activity and report findings to the Head of ICT.
Contribute to data entry tasks and general administrative support.
Assist in the secure disposal of retired equipment and maintain accurate records.
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeshipEmployer Description:Farleigh School is a Catholic preparatory day and boarding school in Andover, Hampshire, England. Situated in 60 acres of parkland in the Test Valley, Hampshire, it educates around 430 children. The current school comprises a pre-prep department and the main prep school.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Hardware and software,Motivated,Positive attitude,Passion for ICT....Read more...
This is a broad role requiring a technical and analytical mind, for working with complex services. The role also requires excellent communication skills, for liaising with clients to clearly deliver technical information in easy to understand, plain English.
Become an SME in the Microsoft 365 and Office Suite
Provide first line analysis of all IT issues and ensure that SLAs are met
Answering the telephone, responding to emails and updating requests
Keep customers informed of the status and progress of tasks and update tickets
Ensure the customer is satisfied with the resolution by placing a confirmation call
Assisting with Windows and MAC hardware installations and configurations
Work alongside other engineers to deliver top tier technical support, ensuring all steps and information is logged in our ITSM solution
Performing administrative tasks such as user account creation
Attend team and customer incident meetings and conference calls
Complete other service-related tasks as required by your manager
Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time
Aid the service by creating and maintaining documentation such as technical fixes and quick reference guides
Training:
This is a Level 3 Information Communication Technician
Apprenticeship (Support Technician Pathway)
Classroom sessions are bi-monthly
Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
Potential for full-time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work
Employer Description:Founded in 2004, we are eloquent IT geeks which means we really know our stuff, and we are used to working with all levels of technical understanding. Our combination of technical expertise and our obsession with service excellence sets us apart. The company has grown consistently, creating new openings in our energetic team of talented people. We develop opportunities for all our driven individuals who are obsessed with upskilling and passionate about technology, so they can thrive and make a difference in a fast-paced environment.Working Hours :WFH two days a week (one day per week initially) - 35 hours a week (either 8.00am - 4.00pm or 9.00am - 5.00pm with 1 hour for lunch).
Learning opportunities (professional certification, developmental pathways)Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
The duties may change over time as requirements and circumstances change. The post-holder may reasonably be expected to undertake other duties commensurate with the level of responsibility from time to time.
Duties will include:
To provide day to day support, contributing to ensuring effective and efficient operation of the IT systems, for administration, and teaching and learning, throughout the Academy
To operate the IT helpdesk system, ensuring that records are kept of issues identified, and that suitable solutions are recommended, seeking guidance from line manager where needed
To carry out routine IT tasks and activities as delegated by the Line Manager
To provide support for IT hardware, software, network and operating system problems and queries for both staff and pupils.
To assist in installing and maintaining the Academy’s hardware to include all network/servers/workstations/data projectors/ printers and teaching aides
To assist teachers and pupils within the classrooms as requested by via the line manager
To provide ICT technical support for Academy events and activities including internal events such as staff briefings, staff training
To support the use of online learning systems and platforms, as well as online media and marketing activities
To assist with the support and maintenance of ICT technical requirements which may include hardware installation, infrastructure change and/or software installation and updates.
To carry out routine maintenance tasks in accordance with Academy protocols
To ensure backup procedures are followed
To assist in monitoring and identifying threats to information security, including the student misuse of computers, and to report these to the relevant parties
To undertake any relevant training as required
To participate in the Academy’s performance management process
To undertake any other duties as may be deemed necessary to carry out the role successfully or are commensurate with the role
All staff are expected to:
Promote and support the distinctive Christian character of the Academy as demonstrated through its ethos and worship, service to the community, promotion of spiritual and moral values and its commitment to community cohesion
Understand the concept of in loco parentis and be concerned for the development and well-being of each student as a whole person through pastoral and spiritual leadership
Take responsibility for their own professional development and support that of colleagues where appropriate
Engage in the Academy appraisal process and support colleagues in achieving their own targets where appropriate
Follow Trust policy and procedures in relation to keeping children safe in education
Observe health and safety requirements and play their part in ensuring a safe working environment
Contribute to the whole professional life of the school which has successful teaching and learning as its core purpose supported by all staff contributing to the Trust’s commitment to each student gaining meaningful enriching experiences
Training:
IT solutions technician Level 3 Apprenticeship Standard
Training Outcome:
Possible full-time progression after the apprenticeship for the right apprentice
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Thursday, 8:00am - 4.00pm with a 30 minute break
Friday, 8.00am - 3.30pm with a 30 minute break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Creative,Initiative,Patience....Read more...
IT SUPPORT TECHNICIAN
BARNSLEY – OFFICE BASED
UP TO £26,500 + CAREER DEVELOPMENT AND GREAT CULTURE & SUPPORT
THE OPPORTUNITY:
This entry-level role is perfect for someone passionate about technology, eager to develop their skills, and looking to start a rewarding IT career.
You’ll work closely with an experienced Network Operator who will provide hands-on mentoring and training. The role is highly practical and varied, covering both technical and user-facing responsibilities.
THE ROLE:
Support and maintain IT network and physical servers, helping the company transition to cloud systems.
Provide first-line support, troubleshooting hardware, software, phones, and connectivity issues.
Monitor and resolve system issues to ensure smooth day-to-day operations, including monitoring systems.
Assist with updates, projects, and system improvements to enhance IT services.
Follow organisational processes, document work, and approach problems with accountability and a willingness to learn.
THE PERSON:
Must have a genuine interest in IT and technology, with enthusiasm to learn and grow.
Recent graduates or those newly qualified in IT or computing.
Studying towards, or already holding, CompTIA A+ (or equivalent) certification.
A full UK driving licence is desirable.
Strong problem-solving skills, reliability, and a proactive attitude.
Good communication skills and the ability to work collaboratively as part of a team.
Positive work ethic, punctuality, and attention to detail.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Key Responsibilities
Provide PC support for end users, including support of Microsoft Office packages and third party software.
PC networking, printer, peripheral and mobile device support including dealing with Third-Party maintenance providers.
Provide administrative support for Hardware Asset management, maintenance and upgrades.
Provide administrative support for Software Asset management and inventory.
Support new system implementation.
Assist the Site IT Infrastructure Team in maintaining support and administration to ITIL standards and in accordance with Unipres Corporation security and performance standards.
To ensure that all work is completed in line with company policies and procedures.
Any other duties as requested to assist in the effective management of the department.
To ensure that all safety, health and environmental policies and procedures are followed to ensure a safe working environment.
To advise management of any safety, health or environmental concerns immediately and where possible will take action to reduce risk of harm.
Training:The Training Provider for the Level 3 Information Communication Technician Apprenticeship is Sunderland College and the off the job training will be delivered one day a week virtually. Training Outcome:Progression onto a full-time employee and potentially a higher-level apprenticeship to expand knowledge may be available upon completion.Employer Description:For three decades, Unipres has prided itself on delivering excellence in the automotive industry from our plant in Sunderland. We are a global company powered by local people – focused on achieving product excellence, committed to developing our skilled workforce and dedicated to driving forward innovation across the automotive industry.
The Sunderland plant, is the focal points of Unipres operations in Europe. As a manufacturer of press-formed automotive components, we apply technical skills, including expertise in safety and environmental performance, to create a range of technology solutions tailored to meet the needs of our customers.Working Hours :Day shift: Monday - Thursday, 07:45 - 16:30.
Friday, 07:45 - 13:45.Skills: Strong Math and English Skills,Work under own initiative,Communicate at all levels,Flexible approach,Problem solving,Prioritise workload....Read more...
This role is a fantastic first step towards working in IT support with local schools and businesses. You will be part of a flexible and friendly team where you will learn a vast range of support requirements and technologies.
What will my new role involve? Joining the team as an IT infrastructure apprentice, you will learn:
Install and maintain computer hardware, laptops, audio/visual equipment and peripherals
Routine administration, including data backups and Active Directory maintenance
Software installation, maintenance and upgrading in line with rocket development policy
Server Network / Cloud Based Infrastructure support
Administration and development of Internet, Intranet, Extranet, and E-mail systems, including learning platforms and websites
To keep abreast of technological developments and encourage the use of ICT at all levels
To support staff and students with the set-up and preparation of ICT equipment around clients
Training:As an IT Support Apprentice, you will be studying towards a level three ICT Support Technician apprenticeship. This apprenticeship is 22 months in length and will involve ongoing onsite training and mentoring from the Rocket Computer Services team combined with 25 days of off-the-job training at the PETA training centre in Cosham.Training Outcome:Progression opportunities are offered for the successful candidate upon completion of their apprenticeship and integration with the team.Employer Description:Rocket Computer Services Ltd are an established IT Support Company committed to providing high quality support across Portsmouth and Hampshire. We pride ourselves on our professional and friendly approach in meeting the needs of our clients. We offer a variety of bespoke support packages across the business and education sectors, creating more time for your staff to do the work they need to do while we take on your technical issues.Working Hours :Monday -Thursday 08:00 - 15:30; Friday 08:00 - 14:30 (30 minutes lunch).Skills: Initiative,Good communication skills,Personable and friendly,Polite,Strong customer service skills,MS Office knowledge,Genuine interest in ICT,Pass enhanced DBS check,Full UK driving licence,Manage own workload....Read more...
As a High Performance Computing (HPC) Apprentice, you will spend the first few weeks of your apprenticeship within AWE’s Skills Academy; before moving out into different placements within the HPC group.During these placements, you will learn a range of skills, including: • Linux operating system administration (installation, configuration and management) • Linux shell scripting • Computer hardware (building/repairing) • Networking • File system management • Computer security concepts• System monitoring and fault diagnosis • Customer interaction and problem investigation
Training is primarily in-house but may also include technical training courses.Training:Level 3 Information Communications Technician apprenticeship standardTraining Outcome:Previous apprentices have successfully out turned into HPC roles that include: System Administrator, Network Administrator and Software Developer.Employer Description:We’re a team of remarkable people, united by one extraordinary mission: keeping the UK safe and secure. The UK’s independent nuclear deterrent has existed for 75 years to deter the most extreme threats to our national security and way of life, helping to guarantee our safety, and that of our NATO allies.
Our work is critical. We’re delivering Astraea, the next warhead for the UK’s nuclear deterrent and pushing the boundaries of nuclear science and technology. But that’s just part of the story.
We support the UK government in a range of vital areas – from counter-terrorism to global nuclear test monitoring to building a world-class community of experts in nuclear science. This is work that protects lives and strengthens national security.
At AWE, you’ll find more than just a job. You’ll find purpose, growth, and a community like no other. Whether you're just starting out or looking to take your career to the next level, this is your chance to learn from the best, develop your skills, and be part of something truly unique.
Be extraordinary at AWE.Working Hours :9 day fortnight.
33 hrs on the short week, 8hrs 15 mins per day.
41 hrs on the long week, 8hrs 15 mins per day Monday to Thursday and Fridays 8hrs.
Please note hours may alter due to College training times.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Patience....Read more...
Diagnosing and resolving hardware and software issues quickly and efficiently, ensuring employees can stay productive
Communicating clearly with users to understand their issues, manage expectations, and provide timely updates with a professional, approachable manner
Making sure new starters have everything they need from day one and that departing employees’ access is securely and properly managed.
Supporting the implementation of security controls and helping safeguard our systems and data
Assisting with the setup, maintenance, and decommissioning of laptops and mobile devices, as well as keeping accurate records of IT assets and stock
Working closely with senior engineers to expand your knowledge of our systems and develop your technical expertise
Training:To meet the requirements of the Level 3 Information Communications Technician apprenticeship programme, you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio
Training Outcome:Full-time employment.Employer Description:Citywire provides news, information and insight for professional advisers and investors around the world.
They publish their own news, analysis and unique fund manager performance information that helps professional investors such as financial advisers, wealth managers and fund selectors make the best decisions about where to place their clients’ money.
They are totally independent and passionate about what they do. They won’t compromise in our quest to provide investors with the best and most accurate news, insight and data. The aim is always to help people Make Better Investments™.
Set up in 1999, they now have more than 200 employees in London, New York, Milan, Munich and Singapore.
They cover - and connect - all sides of the $100 trillion global asset management industry - through their news, events and insights.
At Citywire, they uphold a culture rooted in honesty, integrity, and fairness, where every voice is valued and heard. Their culture promotes constructive dialogue and collaboration on a global scale.Working Hours :Monday to Friday, between 9.00am and 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills....Read more...
Be a member of our team and share our values - Friendly, Fun and Honest (Don't think of colleagues think of friends, treat customers as you would want to be treated. Build rapport, ask questions about them rather than just the issue, what makes them tick?) innovative and expert (always review the new technology and don't be afraid to try something new or suggest something new). Hard working (get to work on time, don't waste time, always thinking what can I do to help improve things). We do what we say, when we say (if you tell someone something then follow it through and ask for help if you are struggling). Customer service is our number one product (people will forgive us if we do not fix their issue straight away as long as we are polite, courteous, professional, listen, be sympathetic and feedback to them regularly).
Resolution of IT issues to service targets (remotely and on-site)
Accurately maintain and update the Helpdesk System
Work collaboratively within a team environment
Build positive relationships with customers
Installation and configuration of Client, Server and Mobile software/ Apps at client location
Build, configure new PCs, Server and network devices to required specifications. Provide support for IT infrastructure components, including desktops, Laptops, Applications and on-site telephony
Maintaining internal support documentation
Daily network monitoring and backup monitoring
Server support and maintenance task management
Server OS and hardware installation
Candidate must attend customer sites in a timely fashion
This role requires frequent travel to customers’ premises all around the year
Maintaining high standards and professional image of the company is necessary at all stages
Preparing regular end-of-day reports on the tasks assigned is required
This role requires a good positive attitude towards job, tasks, clients and events always
Constantly improving IT support skills is absolute necessary and a passion for learning is a must
Required Skills:
Must hold Valid driving license
Able to provide a high level of service to users
Flexible & “can do” attitude
Team player
Ability to prioritize
Good organization and planning skills with very high attention to detail
Able to communicate effectively with users and senior management
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information communications technician qualification
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship. Employer Description:We have been providing innovative IT systems and solutions since 1993. We specialize in all aspects of Information technology, whether you need support, a single PC, or a complex networked solution. We've recently seen a strategic change and now heavily focus on our customers' success by working alongside them in a collaboration with proactive systems and services. Speak to us about your IT Support needs and we will help you tailor a package suitable for your business growth and development.Working Hours :5 Day work week On-Site - 37.5hours per week
Standard 9-5 work hours Monday - Friday
Permanent contract
Office working environment
Visiting Client sites constantlySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Non judgemental,Patience....Read more...
Assist with diagnosing hardware and software issues on desktops, laptops, and mobile devices.
Support in carrying out repairs including component replacements, upgrades, and system rebuilds.
Help maintain accurate job records and manage ticketing systems.
Provide friendly and professional front-desk support to walk-in customers.
Support stock management and basic workshop organisation.
Assist with client onboarding to Microsoft 365, including account setup and licensing.
Learn to manage users, groups, and permissions within Microsoft 365.
Help troubleshoot common email, Teams, and OneDrive issues.
Support security administration including MFA, password resets, and compliance checks.
Shadow senior staff in resolving client tickets and projects.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:This apprenticeship is designed to provide a strong foundation for a career as an IT Technician, Microsoft 365 Administrator, or Helpdesk Engineer. Successful apprentices may progress into permanent roles within the company or continue into advanced IT qualifications.Employer Description:Computer Angels is a London-based IT support company offering friendly, expert computer services to home users and small businesses. Since 2005, they've provided help with installations, repairs, virus removal, networking, data recovery, and more—both remotely and through on-site visits. Based in Fulham, they serve areas across West and South West London, with a “no fix – no fee” guarantee.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills....Read more...
Provide first-line support for IT issues and service requests via the central helpdesk.
Install, configure, and maintain hardware, software, and network systems.
Monitor and maintain network security, ensuring compliance with data protection and GDPR regulations.
Set up new users, manage accounts, and remove access when staff or students leave.
Support the maintenance and repair of IT equipment, printers, and classroom devices.
Assist with routine system backups and ensure network stability across the school.
Provide technical assistance for audio-visual equipment and school events.
Contribute to IT projects and upgrades across the Trust.
Support cybersecurity awareness and promote safe digital practices among staff and students.
Uphold safeguarding responsibilities and maintain confidentiality at all times.
Training:As an apprentice, you will receive a combination of structured online learning and practical, on-the-job training. You will work towards achieving the Level 3 IT Solutions Technician Apprenticeship standard, supported by experienced mentors and tutors. Regular progress reviews will help you develop your skills, confidence, and career prospects.Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities for full-time employment within Dereham Neatherd High School or across the Enrich Learning Trust.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday, 8:00am – 4:00pm (Friday until 3:30pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Attending multiple and various sites per day reacting to IT support calls
Responsible for attending customer sites, largely retail, to fix IT issues and ensure that they (our customer) can continue to trade
Embracing the company ethos ‘My Customer, My Responsibility’ at all times
Signing in to site, completing works, signing out of site, respecting the customer
Reviewing Health & Safety
Working with management seamlessly to the customer
Ensuring effective and great communication skills at all times
Managing 3rd party stock (on van) allocate to you
IT Maintenance works
Open mind to/when learning new skills
Completing site sign off reports
Problem solving
Flexibility, both in terms of location of work (may mean lodging away from home) and in the type of works allocated
Potential weekend works (at least 1 week in 4) - but this would attract OT
Ability to travel and work alone
Desire to progress
Desire to service customers
Training:
Level 3 Information Communications Technician Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills and knowledge
Your training will include gaining internationally recognised Level 3 IT qualifications
Training Outcome:Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:Originally set up in 1933 by Joseph Brand as an electrical contracting and repair business in Margaret Street W1, the company today still operates with the same guiding principle of Customer Service underpinning all its many core activities. With Headquarters still based in Margaret Street, J Brand now directly employs over 120 Staff many located regionally – and offers a nationwide-/-European service. Diversification has also enabled J Brand to flourish, with pioneering work being conducted in the late 1970s, when data communications was in its infancy. With the addition of a dedicated support desk facility, configuration centres in London and the North West of England and continued investment in personnel, J Brand is able to offer customers a total network solution for projects across technologies and vertical market sectors.Working Hours :Monday - Friday, 9.00am - 5.30pm. Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Full UK driving licence,Willingness to learn,Able to work independently,Responsible,Positive attitude,Motivated,Passion for ICT,Hardware and software,Troubleshooting,Cisco networking,Hand tools knowledge....Read more...
The Cloud Support Apprentice will join our Digital Workplace team to gain experience of working in a busy IT Service Desk whilst developing their customer service and Microsoft 365 support skills.
They will be expected to assist in the support of Reed Co-Members in their use of Digital Workplace tools and application to new ways of working. This includes facilitating the remediation of all incidents and fulfilment of all requests that come into IT Support Services, either through delivering technical activities and fixes, or through efficiently coordinating such activities across internal and external specialists.
A vital part of the role is ensuring that Service Desk tickets are tracked, updated and managed throughout, across all resolver groups, communicating effectively to all stakeholders relevant to each ticket. This role requires a broad technical capability, albeit without needing to be a subject matter expert in each service area, and coordination and communication skills are vital to the success of the role.
It is also expected that the Cloud Support Apprentice will effectively recognise skill gaps through engagement with Co-Member, pointing them towards self-service capabilities, training and adoption collateral and providing advice on improved ways of using the services where less efficient methods are identified.
Overview:
Reporting into the Service Delivery Lead, Cloud Support Apprentice will be responsible for assisting with Co-Member support within Reed’s Digital Workplace.
As well as developing Digital Workplace support skills, time will be allocated to allow the apprentice to work through their coursework, attend apprentice training sessions and take their exams.
Reed’s Digital Workplace is built around an evergreen service model driven by continuous improvement. The Digital Workplace is not just about modernising technology, it’s about driving behavioural change that will enable Co-Members to adopt new tools and embrace smarter ways of working. The Digital Workplace aims to drive measurable performance increase across our Business.
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeshipEmployer Description:Reed is a global company with a mission to improve lives through work, achieved through its recruitment, learning, and philanthropic services.Working Hours :Monday - Friday (9;00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Positive attitude,Motivated,Passion for ICT,Hardware and software,Troubleshooting,Office 365,IT Support,Excellent time management....Read more...
MAIN DUTIES AND RESPONSIBILITIES/ACCOUNTABILITIES:
Provide first-line IT support to staff and students, delivering prompt, polite, and professional customer service
Troubleshoot and resolve issues across all infrastructure, ICT system, hardware and software
Assist with the setup, configuration, and maintenance of computers, laptops, tablets, printers, and AV equipment
Support ICT use across the school and escalate complex issues to the appropriate members of the IT Support department when needed
Assist with user account management, software installations, updates, and access control
Help maintain and update the school’s IT inventory, tracking equipment and logging activity
Support the maintenance of the school network, including Wi-Fi and server infrastructure under supervision
Contribute to system improvements and IT projects, occasionally working flexibly outside normal hours
Respond to helpdesk tickets and ensure issues are documented and resolved efficiently, escalating issues where necessary
Follow school IT and safeguarding policies, ensuring data security and confidentiality
GENERAL:
Work co-operatively with, and in support of everyone at the school (including the work of other team members) by undertaking such additional duties as are reasonably commensurate with the post and level of responsibility
Review and develop own professional practice, undertaking training as required
Develop good working relations with other colleagues and promote a positive impression of the support services in all circumstances, identifying areas for improvement
Help foster a positive culture by upholding the vision and aims of the school
Training:Level 3 Digital Support Technician Apprenticeship Standard, St Peter’s Catholic High School.Training Outcome:Permanent Role: If you perform well and there’s a vacancy, you may be offered a full-time IT Support role.
Further Training: You may pursue additional certifications to enhance your technical expertise and career prospects. Some valuable certifications include:
CompTIA A+ (IT support and maintenance)
Cisco Certified Network Associate (CCNA) (Networking)
Microsoft Certified Solutions Associate (MCSA) (Microsoft technologies)
Certified Information Systems Security Professional (CISSP) (Cybersecurity)
ITIL Foundation (IT service management)
Google IT Support Professional Certificate (entry-level IT support skills)
Transferable Experience: Even if there’s no role at the school, you’ll have gained: Level 3 Digital Support Technician Apprenticeship
Employer Description:St. Peter’s is a successful and oversubscribed 11-16 Catholic Secondary School of approximately 1040 pupils. We primarily serve the children of our partner parishes across a wide area in Wigan, Lancashire and St. Helens. We pride ourselves on living out our mission statement to be a ‘Learning and serving community enriched through friendship and Christian faith.’ We are committed to both high standards of learning and personal conduct and to being a warm inclusive school where every child can succeed.
The vast majority of our pupils achieve expected or above expected standards at the end of KS2 and this leads to challenging targets at GCSE level. Through our clear expectations and nurturing environment, we create a calm focused learning environment where teachers can teach and the needs of all of our pupils can be met.
The curriculum offer at St. Peter’s is a wide and varied one with a very strong academic core and a diverse offer of Arts, Technical and practical courses. I would encourage you to explore this offer on the school website.
Our staff team is a strong mix of very experienced and more recently qualified colleagues and they are very well supported at all levels by our Professional Development Programme. Staff wellbeing is at the heart of our philosophy and we have embraced a number of strategies to promote this including staff wellbeing cafes, wellbeing buddies and the opportunity to work from home where practicable. Staff Development is supportedWorking Hours :Term time plus 4 weeks (days/hours to be agreed for working during school holidays). Working times are flexible, but generally between 8:30am - 3:30pm Monday - Thursday and 8:30am - 3:00pm on Fridays. 30-min unpaid lunch break. Working from home is allowable.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
You will be working within a team providing IT support, initially carrying out routine checks and assisting end users to log support tickets. You will quickly progress to providing IT support by phone and using remote support tools and visiting clients on site, regularly attending meetings in central London and the Hatfield area.
You will be supporting traditional Microsoft server-based systems as well as cloud solutions such as Office 365, Azure and Amazon Web Services.
You will be joining a young dynamic company in a role which will be well mentored and will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas this will include support,customer service and project work.
Reporting to the lead consultant / managing director your duties will include:
Install, support and service business customers
Handle telephone calls and emails from clients and create support incidents as needed
Carry out regular checks and processes
Provide 1st line support to clients - via telephone, email and remote working
Provide onsite support to clients
Identify areas for improvement within support to improve service delivery to clients
Strive to improve communication both internally and with clients
Additional duties as deemed appropriate to the role and business need
Part of this role includes the requirement to maintain excellent relations with the customer and other resolver groups, guiding and aiding effective incident resolutions.
As the first line of contact with customers you must always maintain a professional and corporate image of the company.Training:Level 3 Information Communications Technician Apprenticeship Standard:
The classroom training for the ICT apprenticeship comprises of 4 modules
Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer
When the classroom training takes place will be agreed at the Induction meeting between Employer, Apprentice and JBC Skills Trainer / Mentor. We advise a bi-monthly approach to each module
The full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers, and trainers
The 4 ICT modules are:
Networking Fundamentals
Mobility and Operating Systems
Cloud Fundamentals
IT and Business Principle
JBC delivers this apprenticeship over 16 Months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End-Point Assessment.)
On the apprentice’s successful completion of the end point assessment, the apprentice will receive the following:
Level 3 Information Communications Technician Apprenticeship Certification
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.Training Outcome:
As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications
The company also aim to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.)
Employer Description:FreshStance bring a fresh approach to IT Managed Services. We advocate cloud solutions to empower businesses and accelerate growth.
Since 2015, the company has been providing IT support and project services to other small businesses in fields like medicine, finance, charities and many more. The company use a range of technologies including traditional servers and infrastructure and cloud solutions from Microsoft and Amazon Web Services as appropriate to the customer and their IT needs. Proactive management of systems and fast, efficient telephone support enables our customers to deliver their services smoothly.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Knowledge of MS Workstations,Knowledge of MS Office,Motivated,Knowledge of Operating Systems,Knowledge of Microsoft Server,Knowledge of Cloud Server,Knowledge of wired networks,Knowledge of wireless networks,Knowledge of hardware,Telephone etiquette....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working similar IT / tech role will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
The role:
You will work as an Apprentice IT Support Officer and will be required to complete a 18-month training programme delivered by Digital Native that will cover all aspects of the role and will be delivered through frequent remote sessions with lots of distance learning activities in between sessions. Day release will be required for the End Point Assessment, gateway preparation and assessment activities.
Under the guidance of the IT Service Delivery Manager, you'll learn to provide excellent support, with a focus on manning the IT Service Desk – the main point of contact for users seeking IT assistance. Your role will involve effective communication, streamlined processes, and documentation to optimise the Department's IT resources.
Responsibilities:
Customer Service and Support:
Learning the ropes of managing our service desk on a day-to-day basis, collaborating closely with your colleagues to swiftly assess, handle, and route user requests and incidents within the IT Team. Escalating issues as necessary.
Assisting in the creation and upkeep of user-friendly documentation for both end-users and IT colleagues, ensuring they can make the most of our IT services.
Gaining experience in implementing University policies regarding data protection and responsible computer use.
Ensuring all inquiries are addressed professionally, promptly, and appropriately.
Maintaining a pleasant, helpful, and professional attitude when interacting with customers.
Learning the ropes of assessing and assigning incident tickets within our service desk software system.
IT Support
Gain experience in offering initial user support, which includes handling IT hardware, software, telephone, Audio-Visual support, computer and printer management, and user accounts. This will predominantly be in a Microsoft Windows environment.
Learn and grow in your ability to handle a case load of service incidents and standard change requests, ensuring that all requests are managed accurately and that the quality of service remains at its best.
Develop the skills to install and support commercial software packages and peripherals when needed.
Other
Your working hours will be flexible and adjusted as needed to fulfil the responsibilities of your role, which may include scheduling and participating in tasks outside of regular working hours.
Hazard-specific / Safety-critical duties
This job includes the following hazard-specific or safety-critical duties which will require successful pre-employment health screening through our Occupational Health Department before the successful candidate will be allowed to start work:
Regular manual handling
Selection criteria
Essential
A proven interest in tech, understanding how it works and troubleshooting and problem solving issues
Exhibit effective communication skills, both in verbal interactions and written correspondence, whether in person, over the phone, or via email.
Demonstrate a readiness to acquire the skills taught during the apprenticeship, which could be showcased through relevant work experience, qualifications, or references.
Have practical experience with Microsoft Office applications, including Word and Excel.
Desirable
Experience of Apple products and/or Linux operating systems
Training:You will undertake the Level 3 Digital Support Technician apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Online learning
Work based tasks
Training Outcome:Ongoing employment and career progression.Employer Description:Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts.
We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution.Working Hours :Monday - Friday - your working hours will be flexible and adjusted as needed to fulfil the responsibilities of your role, which may include scheduling and participating in tasks outside of regular working hours.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
