Soar Valley College currently operates within a Managed Service ICT contract but also employs its own ICT support staff and develops and maintains areas of technology outside of the contract (e.g. closed systems including servers, devices, wi-fi and telephony). The ICT Technician is part of the support team and acts as a first contact in respect of providing college staff, students and other users with technical support and guidance to maximise the use of ICT and associated technology. On a day-to-day basis, your tasks will include:
First point of contact for college users reporting equipment/service issues and to evaluate, prioritise and take appropriate action
Record and monitor issues/trends reported to ensure quality, service and contractual compliance, value for money and user satisfaction
Working with the Senior IT Technician and college management in the rollout of development projects, including liaison with external suppliers/providers
Train and support, as required, staff and students (individuals and groups) in the implementation and use of IT systems and equipment (including telephony)
Assisting all college users regarding password set up and changes and other data access/filter protocols
Assisting college staff in setting up equipment as requested, including assemblies, meetings, whole school and/or third-party events
Assisting the Senior IT Technician and college management in the maintenance and development of the college website and other electronic communication systems (e.g. plasma screens/IPTV)
Assisting with the maintenance and installation of hardware and software and providing general assistance to staff when requested (e.g. SIMS, Edexcel etc.)
Performing routine maintenance and repairs on devices and printers as required and troubleshooting equipment breakdowns
These are just examples of tasks and essentially your role as an IT Technician is to ensure the highest levels of teaching can take place by ensuring all equipment is well-maintained and functioning, and ready to use.Training:
The accredited training will be delivered by Estio Training mainly remotely at Soar Valley College
Protected study time will be given and full support from your colleagues. You will also have one-to-one learning sessions with your tutor, again remotely by Teams
You will be assigned a mentor and a learning buddy to help you to succeed as it is really important to us
On successful completion of your studies, you will achieve the level 3 Information and Communications Technician Apprenticeship
Training Outcome:The in-school team is excellent and the successful candidate will have the opportunity to learn from some superb technicians on site, as well as to experience a managed service through a national company.
Soar Valley is the lead school in an academy trust with other schools, which will potentially provide further opportunities, in our school and beyond. Whilst it cannot be guaranteed, previous apprentices have gained employment in the school and are still with us today!
This position offers individuals the:
· guarantee of working in a fast paced and exciting environment
· chance to develop skills and knowledge in a growing organisation
· opportunity to take on more challenging responsibilities
· potential for career developmentsupport for additional technical qualificationsEmployer Description:Our school motto of ‘Aspire, Enjoy, Achieve’ is more than just words. It really does sum up our ethos; that of working with every individual to ensure they do the best they possibly can in a supportive environment rich with opportunities. More on this can be read in our prospectus, which is available on the school website www.soarvalley.leicester.sch.uk
We are an outstanding 11-16 community, comprehensive school in the city of Leicester with approximately 1560 students on roll currently, and are heavily over-subscribed every year with more first choice applications than places available. Students come from very diverse ethnic, cultural and religious backgrounds, which contributes to our unique ethos.
We have a fantastic team of staff who go to great lengths to ensure every child can and does succeed in education. As a school, we value effort above all else with students; all can achieve, and they do! The staff work very effectively together and achieve excellent outcomes for our students, of which we are very proud. Even more pleasing though, are the superb relationships we have in the school, between all, which make it a great place to work, and an excellent place to begin or continue your career.
IT across the school is exceptionally well led by a dynamic and inspirational Director, also Head of Computer Science/IT, who started his career here as a technician, testimony to how we value and develop staff with potential, and the fact that staff want to stay. The technician support team is headed up by a very experienced and supportive member of staff, with two others plus an onsite technician from our managed service provider.
IT facilities are excellent. As well as five dedicated IT classrooms, all subject areas have access to a suite of lapsafes and there is specialist equipment in music, art, media studies for example.Working Hours :Monday - Thursday, 8.00am - 4.00pm.
Monday - Friday, 8.00am - 3.30pm.
Term time only (38 weeks) plus 20 hours holiday time.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Highly accurate,Good time management abilities....Read more...
Support a user base of 15000+ end users via telephone, helpdesk ticket system and e-mails, with weekly onsite visits taking place to the feeder primary schools
Office 365/Exchange console administration
Problem solving and workflow management
Set up and configuration of Smartphone devices. Ensuring users can get emails on the device, can use the Office apps and can use the mobile as a Wi-Fi hotspot
Cabling and connectivity installations
Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords
Perform various stock check requests as advised by senior’s requests
Meet and greet our user base. Perform scheduled appointments and tasks
To meet all learning commitments of the apprenticeship as directed by your line manager, the apprenticeships manager or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams
The Apprentice will carry out their duties and any ad hoc requests that come from the Senior or Officers, with accuracy and professionalism
Carry out hardware inspections and repairs as and when required
Training:Information Communications Technician Level 3.
An apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studying.Training Outcome:There is the potential for this to progress into a full-time position at the end of the level 3 apprenticeship, providing the successful candidate works hard and demonstrates value to the business.Employer Description:"We help Schools, Trusts and the Public Sector with all aspects of their ICT needs. Since 2000, we have specialised in unified end to end IT solutions; providing expert advice and reliable performance for our customers is always our main priority. We believe a centralised Cloud approach to IT can allow Schools, MATs & Businesses to reduce on-site equipment costs and take advantage of cutting edge technology to meet the needs of the ever changing IT landscape."Working Hours :Monday - Friday, 8am till 4pmSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Assist the IT Support Analyst and Systems Engineer with day-to-day IT support queries to ensure a timely and accurate solution to users’ technical issues
Log and process support tickets using the Zendesk helpdesk system
Provide technical support on company issued hardware, software and systems including laptops, mobile devices, Windows & Microsoft 365
Setup equipment and systems for new users and arrange collections and the decommissioning of items returned from leavers
Ensure equipment and systems are configured in-line with policies and that all necessary security & anti-malware measures are applied.
Participate in office moves, equipment and personnel relocations ensuring the correct facilities are in-place for the users at the new locations
Assist the IT Support Analyst with managing the IT equipment stock to ensure its content is known and spares are ordered in good time
Understand and manage AV equipment installed/used in meeting rooms ensuring it is working and cabling is tidy. Provide assistance and training to users.
Create/maintain documentation relating to processes performed by the Helpdesk
Create/maintain documentation relating to IT assets issued to users (Inc. software licences)
Aid the Systems Engineer where required taking the opportunity to further build your knowledge during the process
Provide basic network administration such as setting up user accounts disabling users and archiving data, in-line with policies and once competence has been demonstrated to the satisfaction of the Head of IT
Training Outcome:There are opportunities to progress after completion of the apprenticeship.Employer Description:CLA has a requirement for an IT Technician role. This is a junior position, working alongside the IT Support Analyst focussing on providing technical support on general IT issues to CLA staff. It is based in CLA’s new London office and will play a key role providing onsite support. Of particular focus will be ensuring all of the office-based IT and video conferencing facilities are working optimally and providing a good user experience. The role will also provide remote support to staff members working from home, our office in Edinburgh, Field Officers and visitors. It may be necessary for the person to undertake occasional travel to the Edinburgh office and event venues (where IT assistance is required by CLA staff holding an event).Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
The IT systems within Bowman Riley are critical to our ongoing operations, including operational management, communications, data storage (including security/access), and design functions. Our reliance on IT systems and equipment and their reliability are essential to the company's efficient, safe, and secure functioning. This is becoming increasingly central to the business, especially between the three offices. The IT Assistant’s role is to coordinate this work and to recognise and escalate support to the IT Manager as and when necessary.
Key Responsibilities• Provide technical support to end-users, both in person and remotely• Install, configure, and maintain computer systems and software• Implement security of the network, data and its storage and communication systems• Assist with network administration tasks, including setting up user accounts and permissions• Work together with other managers and directors in relation to IT matters• Help manage the process for achieving agreed standards for Cyber Security and protocol• Discuss, agree and maintain IT elements of the Business Continuity Plan• Assist in ensuring that Bowman Riley operates within the law in relation to copyright licencing and assists with Data management (GDPR)• Document technical procedures and create user guides.• Collaborate with the IT Manager to implement new technologies and upgrades.
General Responsibilities• Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.• Support users in the use of computer equipment by providing necessary advice and/or training• Maintain and update internal documentation and database systems in a timely manner• Perform system administration and housekeeping activities• Purchase (after approval) equipment and licenses (e.g., software, hardware etc.)• Ensure all IT deliveries are checked and stored in a secure location • Secure disposal of old equipment following policy controls• Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points• Assist with other ad-hoc duties as required for the role and within the organisation• Key software installation and support • Log faulty equipment with third parties• Assist with desktop/laptop setup and configuration • Assist with phone/tablet setup and configuration
Experience and Qualifications• Qualifications GCSE or equivalent – maths and English grade C or above (essential) • Good Communication Skills• Full UK Driving licence• Ability to travel to any of the business offices as and when required • Proficient in Microsoft 365 stack• To have a commitment to ongoing training to develop your skills in areas relevant to your role• Hold a recognised qualification in an IT-related subject is preferred but not essential• Proficient in computer Networking, Security and Communication systemsTraining:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining A Level 3 IT qualifications
Training Outcome:
Potential full time role for the right candidate after apprenticeship completion
Employer Description:Our story began in 1968 when three architects launched a new practice and were unable to decide where to locate a head office that would best serve the commercial centres of Leeds and Manchester. A pin was stuck in a map somewhere in between. The market town Skipton, North Yorkshire, was picked on the edge of the Yorkshire Dales.
From the beginning, the practice has had a very clear, unswerving focus on quality design, attention to detail and client care, so much so that we continue to work with long-standing clients, some of whom span back to our company’s inception.
In the early 2000s, we kicked off the new millennium by establishing an office in Leeds city centre. In 2012, coinciding with the London Olympics and the Queen’s Diamond Jubilee, we opened our central London office.
Our story today is that we are a dynamic commercial practice offering architecture, conservation architecture, building consultancy and interior design across the UK accredited by the Royal Institute of British Architects (RIBA), the Royal Institution of Chartered Surveyors (RICS), and the British Institute of Interior Design (BIID).Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
To provide a professional & personal first point of contact to customers for their IT support queries.
Provide 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts.
Troubleshooting issues and logging them into the company ticket system.
To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.
Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed.
Escalate relevant and more complex work to the 2nd Line Helpdesk Technicians.
Undertake simple maintenance tasks for monitored systems.
To proactively contact and chase customers until a resolution has been achieved, or the issue is escalated.
Prepare Customer Hardware ready for use, such as building/configuring customer PCs, servers or printers.
Installing Software and building computers for customers.
Take on ad hoc project work as directed by the IT Helpdesk Manager.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:On successful completion of your Apprenticeship, the company aims to offer you a full-time Helpdesk Technician role with Salary Increase and a clear Career Progression and Training Plan to progress you over the years into expert areas and/or management level IT. Employer Description:Everything Tech are an award-winning Managed IT Service Provider. They help Companies of all sizes do amazing things with Technology. They support over 4500 users across nearly every industry all over the Country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT.Working Hours :Monday - Friday, between 8am - 5pm or 9am - 6pm.Skills: Communication skills,IT skills,Customer care skills....Read more...
As a Workshop Apprentice you will:
Attend training
Complete all assignments set
Work as part of the workshop team
Attend any training required
Liaise with your mentor
You will support the work of the Workshop Technician and, under supervision, carry out the following tasks once you have sufficient training and knowledge:
Technical duties:
Standard components
Prepare documents, drawings and photos
Carry out incoming QA of components from external vendors
Customer Solutions:
Build non-standard parts and components, cabinets, wiring harnesses and other project-related hardware from drawings and documents created by the Engineers as instructed by Project Managers
Connect and configure components, products, and sub-systems for solutions together into the solutions that will go through final acceptance testing with the end customer ensuring the connections are completed from the drawings and documents created by the Solutions Engineers
Ensure QA standards are met
General:
Make decisions at the appropriate time taking into account the situation, priorities and constraints
Produce work on time and to a consistently high standard
Regularly update knowledge and skills
Set a positive example to team members through professional diligence and a positive attitude
The Workshop Apprentice is expected to assume other responsibilities and undertake other tasks as may be reasonably requested.Training:You will study on a Level 3 Engineering Fitter standard. On completion of this, you will gain a qualification in Engineering at Level 3.
During the first year of the apprenticeship, your learning will take place at the University of Sheffield’s AMRC Training Centre based at Catcliffe, Rotherham, for an initial block of study on a full-time basis. After this, you will attend the Training Centre for one day a week for knowledge study.Training Outcome:Completion of the University of Sheffield’s AMRC Training Centre apprenticeships are nationally recognised qualifications which are acknowledged and respected by employers across the world. These can open the door to many more opportunities, such as Engineering Management and Project Engineering positions across a range of sectors worldwide.Employer Description:S3 ID is a leading provider of mustering and personnel safety solutions for the Oil & Gas industry, delivering innovative technology to offshore and onshore operations worldwide.
S3 ID's safety and security systems enable you to locate personnel in real-time in harsh, rugged and hazardous environments.
By joining the team at S3 ID you will get exposure to hazardous area equipment that is deployed throughout a large amount of offshore installations located in places such as the North sea, Australia, Africa and other areas.Working Hours :You will work Monday to Friday. Your start and finish times including your shift pattern will be determined by the employing company.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills....Read more...
Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support to end users and scientists and support for IT projects gaining a real understanding of all aspects of IT. The role requires a high degree of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills.
As a IT Solutions Technician Apprentice, you will gain experience in:
IT Service Desk providing help and support to end users on the phone, email and in person
Diagnosing, researching and resolving PC related hardware and software issues
Setting up PCs and laptops and installing software
Operating Systems – Windows/Linux
Network administration of data and VOIP systems
Administering server applications including Email, Database and backup systems
Support and administration of financial / business applications
Assisting with the delivery of projects
Microsoft Office 365 and Cloud services
Unified Communication technologies
Cybersecurity and awareness programmes
Service management and reporting
What you will bring to the role:
A professional approach to work, and willingness to work in a fast-paced environment.
Strong interpersonal and communication skills.
Good team working skills, demonstrating cooperation and flexibility.
Great attention to detail.
Resilience and determination to keep going at times when the work is challenging.
Good time management skills. All aspects of work will need to be delivered to the highest quality without exception and so the ability. to plan and organise. This role requires meeting coursework deadlines and attendance of lectures and observations.
Apprentices entering this role will need to practice their work within Standard Operating Procedures and comply with all policies and procedures applicable to their role. This particular role will also require the individual to meet the academic and vocational elements of the apprenticeship framework, attending where possible all lectures, exams and observations.Training:Apprentices will be required to attend college at least x 1 day per week either at Richmond Campus completing necessary mandatory training and units associated with the apprenticeship.
Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.
The apprentice will be required to complete:
• Work towards gaining a full Level 3 IT Solutions Qualification.
• Employment Rights and Responsibilities.
• Skills, Knowledge, and Behaviours.
• Standard and End Point Assessment.
Other training will be provided by the employer as required to enable the fulfilment of the job role. Training Outcome:On completion of the apprenticeship and end point assessment could lead to you being offered a permanent position with NPL.Employer Description:As the UK's National Measurement Institute, NPL develops and maintains the national primary measurement standards. From new antibiotics to tackle resistance and more effective cancer treatments to unhackable quantum communications and superfast 5G, technological advances must be built on a foundation of reliable measurement to succeed.Working Hours :Monday - Friday, shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
