Serving as first point of contact for system users to support Line of Business (LOB) software packages and IT Hardward
Carry out administrative tasks across LOB software
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by users
Escalate cases to second line support when necessary
Pass on any feedback/suggestions from the users to the appropriate team
Identify and suggest possible improvements to procedures
Prepare system usage reports
Set-up and configure IT hardware
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will attend City College Norwich (Ipswich Road) one day per week for your training
Training Outcome:This apprenticeship can support progression such as:
Continuation onto a Level 4 apprenticeship such as the Network Engineer, Cyber Security Technologist or Software Developer programs, or development at work or within the Digital sector
Successful apprentices will also be eligible to apply for the BCS (British Computing Society) and RITTech (professional registration for IT Technicians) membership
Employer Description:Larking Gowen offers a comprehensive accountancy and advisory service that covers everything your business needs. We can advise you through every stage, from setting up to selling up, and help with your strategic direction and forward planning. Our chartered accountants and specialist teams have years of knowledge and experience helping you avoid the pitfalls, and make the most of your wealth and income.
At Larking Gowen, our people are at the heart of everything we do. Our commitment to both our employees and clients is at the core of who we are. We strive to create a supportive and inclusive workplace culture where employee wellbeing is paramount, work-life balance is valued, and personal growth is encouraged through tailored training and development opportunities.Working Hours :Monday - Friday, 08:30 - 16:30Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
As part of the IT Services team, a core support function within TASIS England, you will work under the guidance of the IT Manager as one of five team members. Your role will focus on providing day to day technical support to students, staff, and faculty, helping to ensure a smooth and effective use of technology across teaching, learning, and school operations.
This is a hands-on learning opportunity where you will build foundational skills in device support, service desk operations, and troubleshooting.
Key Responsibilities
Act as the first point of contact for basic IT issues (password resets, login problems, printer issues etc.)
Record and update support tickets in the helpdesk system
Set up and assist with laptops, tablets, printers, projectors and classroom AV equipment
Perform simple troubleshooting of WiFi connectivity and software issues
Help prepare new devices by applying pre-set images or installing standard apps
Assist in checking equipment loans and returns
Shadow and support senior team members on more complex tasks
Assist in documenting IT systems, maintaining inventory records, and updating user guides via our helpdesk.
What you'll learn:
Customer service and communication skills in an IT context
Basics of hardware, common operating systems (Windows, macOS, ChromeOS)
Understanding the role of an IT helpdesk and ticket management
Device lifecycle basics, setup, support, and decommissioning
Introduction to software like Google Workspace, Microsoft 365, JAMF, PaperCut, and Meraki WiFi
Learn foundational networking concepts (e.g., TCP/IP, VLANs, DNS)
Safeguarding Responsibilities:
To know the identity of the School’s Designated Safeguarding Lead and Deputy
To proactively be alert to indicators of potential safeguarding issues and report these immediately in accordance with school procedure
To be aware of the School’s policies relating to Safeguarding and Child Protection, Code of Conduct and Health and Safety, and follow their requirements
Attend training relating to the Safeguarding of Children
Engage in safe practice and professional conduct to safeguard children and mitigate against the potential for misunderstandings or situations being misconstrued
Create safe and secure learning environments
The school is committed to safeguarding and promoting the welfare of children and young people and has a range of policies and procedures in place which promote safeguarding and safer working practice across the School. We expect all staff and volunteers to share this commitment.
We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to enhanced Disclosure and Barring Service checks along with other relevant pre-employment checks, including checks with past employers.Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:At TASIS England, we nurture and challenge every student by fostering their aspirations and helping them realize their full potential. By developing the intellectual curiosity of each student, the School encourages a life-long love of learning. Beyond the academic pursuit of knowledge, we are dedicated to encouraging each student to take responsibility for their learning through programs that promote strength of character, a commitment to community service, and an appreciation for beauty. Our Upper School International Baccalaureate (IB) Diploma Programme and Advanced Placement (AP) exam results are consistently strong. Our students are well prepared both academically and emotionally to go on to study at some of the best universities in the world. TASIS England is a member of the Independent Schools Association and subject to inspection by the Independent Schools Inspectorate (ISI), the leading UK and overseas independent school inspectorate. The School is also inspected and accredited by the New England Association of Schools & Colleges and the Council of International Schools. Read the most recent inspection and accreditation reports here.Working Hours :Monday - Friday, 9.00am - 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
You will be building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA).
Duties:
Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer.
Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA.
This will include computers, servers, peripherals and cloud-based applications.
Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real-time basis, including the completion of detailed and accurate call notes.
Act as point of contact regarding all technical issues with manufacturers, suppliers, ISP and external support organisations.
Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met.
Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way.
Identify and raise issues, escalate or resolve them where required and offer solutions to queries by providing a customer interface (using all means for communication tools) to ensure the best possible customer experience.
Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training, as many of our programs offer ongoing development tracks
Benefits:
Health & Wellness - We take health and wellness seriously. Our benefits package includes:
Medical
Dental and vision optical coverage for employees, their partners and dependents (based on age).
Flexibility - Concero is a safe, secure, and supportive place to work, centred around a flexible working culture.
We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).
Employer Description:In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Non judgemental....Read more...
Join our IT team in a precision engineering and fabrication business serving aerospace, defence, and power sectors. A great opportunity to kickstart your IT career with hands-on experience across all areas of IT services and technologies.
As our IT Apprentice, you'll be an essential part of our front-line support team, helping users resolve day-to-day IT issues across a wide range of technologies and platforms. You'll gain hands-on experience working alongside skilled professionals, building valuable knowledge to launch your IT career. Beyond core support tasks, you'll explore on-premise networking, server systems, cloud platforms like Office 365, Azure, and AWS, and advanced CAD/DNC solutions used in manufacturing. You'll also have the chance to travel across our UK sites in Derby, Alcester, and Welwyn Garden City.
Day-Day Responsibilities:
Assist in providing first-line IT support to users across the business
Log and manage support tickets using the service desk system
Assist with hardware and software installations, upgrades, and troubleshooting
Support the maintenance and monitoring of network and server infrastructure
Participate in cloud and virtualisation projects
Help implement and maintain cybersecurity tools and practices
Contribute to the migration of legacy systems to modern platforms
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 15 month apprenticeship you will have gained your Information Communications Technician (Level 3) qualification. If required, you will also have completed Functional Skills in English and maths.Training Outcome:Possibility of a full time role after the completion of the apprenticeshipEmployer Description:We are a leading partner in precision engineering, delivering trusted performance and quality to our customers.
Guided by our RISE Values, we provide an environment that empowers our employees to build trusted relationships and deliver sustainable high performance through innovation and collaboration.
Respect – We respect each other and assume positive intent
Integrity – We act with integrity, demonstrating honesty, consistency, and trustworthiness
Safety – We prioritise the health, safety and wellbeing of ourselves and others.
Excellence – We strive for excellence in everything we doWorking Hours :Monday-Thursday (7AM-4PM) Friday (7AM-12PM)Skills: IT skills,Attention to detail,Organisation skills,Communication skills,Problem solving skills....Read more...
About the Company:
Our client is a leading eCommerce software provider based in Leicester (20 20-minute walk from the train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.
About the Role:
As a Digital Support Technician Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question.
Your key responsibilities will include:
Efficiently responding to inquiries via live chat
Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
Escalating complex issues to senior team members (product specialists) and developers by logging support tickets
Creating accurate instant set-ups via live chat, sharing articles and creating snippets
Enhancing our support centres by identifying when articles need updating and reporting back to your lead
What We’re Looking For:
GCSE Grade C/4 or above in maths & English (or equivalent)
Please note: an IT-related qualification higher than Level 2 (Level 3 or 4, degree, masters etc) will make you ineligible for the apprenticeship, as you will be overqualified
We want to hear from you if you’ll bring:
Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms.
Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully
Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions
Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations
Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others
Why Join Us?
Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf
Purposeful progress: We harness our ingenuity to keep levelling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new
Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve
Always open: With transparency, we simplify the complex, collaborate globally and empower everyone
We believe openness in our communication with customers, partners, and team members is essential for building strong relationships
Private medical insurance
Training:Training & Development:
You will complete a Level 3 Digital Support Technician Apprenticeship, covering:
Operate digital information systems
Digital architecture (physical storage vs cloud, the role of operating systems and servers)
Maintaining end-user systems (software, hardware and operating systems)
Information security principles
System security
Account management (optional)
Managing & analysing data
Digital marketing
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful career in IT.Training Outcome:
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful career in IT
Employer Description:Our client is a leading eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.Working Hours :Monday - Friday, a variation of standard office hours. Shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
JOB DESCRIPTION
Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies. With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products. Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth.
Summary: We are seeking a skilled and proactive Color Dispensing Systems Technician to join our team, responsible for ensuring the final assembly, testing, commissioning, and ongoing support of ColorMatic equipment systems. This role requires a combination of technical expertise, strong communication skills, and hands-on problem-solving abilities. The position also includes warehouse duties and coordination with cross-functional teams to ensure seamless operations.
Why join our team? Euclid Chemical offers an attractive package for personnel, company benefits include but are not limited to:
Medical, Dental and Vision coverage Life Insurance Short Term/Long Term Disability Parental Leave Annual company bonus program 401k with company match Defined benefit pension plan Vacation and holiday time
Pay Rate: $25-30 per hour
Major Responsibilities include but are not limited to:
Final assembly & Factory Acceptance Testing of systems prior to deployment. Remote training dispenser service technicians (DSTs) on field installation, operation, and servicing of systems. Remote or travel to on-site system pre-commissioning, commissioning, customer training, and startup of ColorMatic equipment. Fielding & troubleshooting calls via phone & online support. Ongoing PC Hardware & Software management, troubleshooting, and repair, including software licensing used in the ColorMatic equipment. Maintain & update system functional specs., documentation, and drawings. Warehouse Duties: Shop maintenance, shipping, receiving, inventory stocking, and cleaning. Collaborate & Coordinate activities with Euclid Chemical Managers in Ohio & Texas
Education and/or Experience:
High school diploma or GED. Additional certificate training in the areas of responsibility a plus. Windows based PCs & Networks knowledge, or experience. Industrial automation, electrical, and pneumatic knowledge, or experience. Hand, power, and measuring tools knowledge, or experience. Mechanical knowledge, or experience. Ability to read and comprehend written instructions and technical language normally found in equipment manuals.
Physical Requirements:
Ability to perform physical tasks such as sitting, standing, and walking for extended periods. Lifting, carrying, pushing, and pulling objects of various weights. Reaching at various heights, stooping, crouching, kneeling, crawling, and climbing (ladders, ramps, stairs). Frequent use of fine and gross motor skills, including keyboarding and handling tools. Driving and traveling to customer locations as required.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.Apply for this ad Online!....Read more...
