Working directly with laptops, PCs, and servers
Learning to assess, grade, and decide whether equipment should be repaired or recycled
Completing tasks like: - Data destruction - Installing software and drives
- Manual building of devices - Tracking assets through our ERP system
Running multiple software tools and ensuring smooth system integrations
Supporting and improving workflow across the team
Using KPIs to measure personal and team performance
Helping meet service level agreements (SLAs) with our customers
Assisting in other areas of the business when needed
What We’re Looking For
A genuine interest in IT and technology
Punctual, self-motivated, and well-presented
Eager to learn and take ownership of your development
Good communication and teamwork skills
Comfortable working with both hardware and software
Able to follow processes, stay organised, and manage time well
Training:
The apprentice will be enrolled on the Level 3 Information Communication Technician apprenticeship
Day-release training takes place at Burnley College
Training Outcome:The apprentice may secure full-time employment on successful completion of the apprenticeship. Employer Description:Our Vision:
A world where no tech is wasted – and every device creates opportunity.
Our Mission:
Make tech go further. Cut waste. Create impact.
Our Values:
Fast. Clear. Customer Focused
Be Trusted
Create Impact
Back the Underdog
Always Improve
We’re a purpose-driven company that believes in second chances – for tech and for people. As part of our team,
you’ll be supported to grow, learn, and thrive.Working Hours :Monday–Friday, 9am–5pm (with early finish every other Friday)
30 minute lunch break.Skills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
Respond to incoming support tickets, calls, or emails to assist users with IT issues and queries.
Troubleshoot basic hardware and software problems, including PCs, printers, mobile devices, and applications.
Log and document incidents and service requests accurately in the IT service management system.
Reset passwords and manage user accounts using tools like Active Directory or Microsoft 365.
Escalate unresolved or complex issues to 2nd or 3rd line support teams as needed.
Provide clear, step-by-step technical guidance to users in person, via phone, or remotely.
Install and configure new user devices, such as desktops, laptops, and phones.
Perform routine maintenance checks on equipment and systems to ensure functionality.
Support onboarding of new employees by setting up accounts, devices, and access rights.
Learn and follow IT policies, procedures, and security protocols to maintain service standards.
Training:
Level 3 Information Communication Technician Apprenticeship.
All training will take place at our head office in Doxford Park.
Training Outcome:After successful completion of the apprenticeship, we would look to move the individual into a permanent 1st line support engineer role within the business.Employer Description:Fairstone operates as a full-service, independent wealth management firm, combining expert financial planning, investment management, mortgage advice, and a unique acquisition model to support smaller IFA businesses. With a strong national footprint and tech-enabled approach, they deliver flexible, transparent services while rapidly growing through partnerships and acquisitions.Working Hours :9.00am - 5.30pm, Monday to Thursday.
9.00am - 3.00pm, Friday.
Subject to change as the business requires.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
Work alongside the experienced IT team whilst learning all aspects of the role and the systems used within the organisation
Administration and maintenance of desktop and server hardware and software systems, including directory services, operating systems, Microsoft 365 and database systems
Administration and maintenance of the company network, including switches and Wi-Fi access points
Creating, distributing, and maintaining user accounts and profiles, including remote/local access accounts and cloud system accounts
Deal with enquiries and communicate effectively with customers, colleagues and internal/external personnel
Assigning and revoking company equipment including laptops, smart phones, and access tokens
To ensure accurate record keeping using IT systems
To follow processes and procedures within the IT Service and assist in updating these when appropriate
To work in line with ‘best practice’ ensuring compliance to relevant policies and to ensure compliance with regulatory standards
To maintain confidentiality and discretion
Assist in general administration and support
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:Crowder Consulting is a professional business of consulting engineers, software developers and data analysts. We are positioned in a niche area of the water industry providing solutions to save water and protect the natural environment. Through our leading Water Network Management System, Netbase, along with our engineering consultancy and data analytics services, we support UK and international water operators in optimising their network management and responsibly minimising water losses.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Organisation skills,Number skills,Analytical skills,Team working,Initiative,Confident telephone manner....Read more...
You will be responsible for:
Providing high-quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
Keeping records of all users including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault-finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Daily checking and backing up of servers
Escalating calls or technical issues internally or to third parties as appropriate
To assist and train students and staff in the use of the Network when applicable
Updating pages on school-controlled websites where required
Changing telephone extensions and names on the school phone system
Assisting the IT Lead in all IT-related projects
Updating IT equipment and maintaining the asset register
Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Training Outcome:On successful completion, the apprentice will be qualified as a Level 3 IT Support Technician, which will provide a clear progression path, enabling individuals to develop their skills and advance in their careers. The knowledge gained through apprenticeships can serve as a solid foundation for further specialisation or higher-level qualifications.Employer Description:The Elms Academy is a diverse and vibrant community situated on Clapham Common. In 2024 our A level results were ranked amongst the top in United Learning Academies with 36% A*-A and 71% A*-B grades. In terms of GCSE results, a tremendous 76% of students achieved a grade 4 or above in both English and maths, with 59% achieving grade 5 or above in the two subjects. Our progress 8 score was +0.91 which put us at the top of the Lambeth borough.
These results are due to the unique culture and community that has developed at The Elms Academy. The highest expectations of students and real academic rigour are combined with a strong focus on developing the whole child. There is a culture in which every single child matters, and must be supported to achieve their full potential. Unlike local selective schools, our pupils are from a variety of backgrounds and are mixed gender, meaning that Grammar Stream pupils will learn how to socialise and communicate effectively with others. 41% of our students are pupil premium (nearly twice the national average) and so we are working to help some of the UK's most disadvantaged students achieve the best GCSE results possible and thus change lives. All staff at the academy are driven by a strong mission to provide educational excellence to students with the least privilege.
Our results show that The Elms Academy is a place where students from all backgrounds thrive academically and socially in an atmosphere of mutual respect, tolerance and diversity. Our academic approach is for every student in every lesson to enjoy their learning. We strive to ensure that our teaching standards are exceptionally high, and that children feel safe and supported in school. Lessons follow a knowledge-rich and academically rigorous curriculum, and we place a significant emphasis on teachers inspiring their students to love their subject through strong personal subject knowledge and a passion for their subject.
The Elms Academy is a close-knit and diverse community that learns together, has fun together and continues on our journey towards all-around excellence for each individual student year after year.
The Academy has cultivated a friendly and welcoming environment for all its staff, with a strong collaborative culture that has community at its heart. Our staff feel empowered, supported and are provided with the highest-quality professional development and effective performance management. We pride ourselves on ensuring that every member of staff is supported to be the best they can in the classroom and to achieve their career aspirations. That helps us to build our own talent pipeline. We have made staff wellbeing a priority by promoting good physical and mental health and listening to the feedback from all staff.Working Hours :Monday-Friday between 8.10am-4.10pm. Term time only.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Literacy Skills,Self-motivated,Flexible approach,Willingness to travel....Read more...
Setting up new users' accounts and profiles, ensuring that they know how to log in and dealing with password issues and inducting new users, as part of the onboarding process
Offering support for the Microsoft Office bundle, Microsoft Teams and Office 365 platform
Installing and configuring Windows and Mac computer systems, network equipment, printers and scanners
Diagnosing hardware/software faults and solving technical problems either on the phone, using remote support software or face to face
Ensuring security updates are applied
Building and maintaining Framework laptops
Monitoring and maintaining computer systems and networks
Maintaining records of software licenses
Managing stocks of equipment, consumables and other supplies
Updating company knowledge base documents describing common issues to enable people to troubleshoot their issues themselves
Identify internal training requirements
Troubleshooting internet email delivery issues and working with service providers
Assisting with day-to-day IT duties
Any other ad hoc duties the role may reasonably require
Training:To meet the requirements of the Level 3 Information Communications Technician apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio
Training Outcome:Full-time employment.Employer Description:Profusion is a leading provider of data and marketing services, ranging from consultancy advice through to the creation and execution of innovation projects and marketing campaigns. They support SMEs and blue-chip companies to make the best use of their data to help increase revenue. They specialise in helping retailers, FMCGs, SMEs and financial services businesses to grow using the power of data science.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: IT skills,Attention to detail,Administrative skills,Team working,Initiative....Read more...
Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:
Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work.
Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
Working with team members to troubleshoot both complex and routine computer issues.
Performing one-on-one computer training on technology when necessary with both students and staff.
Providing support with password reset issues for both students and staff.
Follow best practice guidelines in ensuring security and privacy of networks and computer systems.
Ensure the maintaining of records/logs of loan equipment, repairs and fixes and maintenance schedules.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Providing general administration support such as: printing, filing, processing and collating information as required by the IT department.
Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.
Training:Information communications technician (Level 3)Training Outcome:Excellent progression available within the company. This may lead to a permanent position with employer and future progression.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday -Friday (times to be confirmed).Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Initiative....Read more...
A typical day in this role will include:
Managing and recording all incoming requests for support.
Analysing and resolving the request for assistance.
Performing desktop builds and installations.
Maintaining the accuracy of Client system documentation.
Carrying out scheduled day to day maintenance, e.g. back-ups.
Installing, supporting and maintaining IT hardware and software
Installing new software releases.
Carrying out system upgrades.
Resolving software related problems.
Analysing and resolving faults, from a major system crash to lost passwords.
Managing e-mail, anti-spam and virus protection.
Providing first class Technical Support for Desktop, Server and Mobile devices and applications.
Setting up user accounts, permissions and passwords.
Undertaking routine preventative work and maintaining network security.
Providing training & technical support for clients of varying levels of IT knowledge, skills and competence.
Liaising with third party suppliers, for warranty issues, parts supply etc.
Completing additional duties as assigned by management.
Selling, upselling and recommending products to customers.
Taking phone calls.
Training:
The training provided on this apprenticeship will correspond with your daily tasks, developing your skills and using them straight away.
On completion, you will receive an IT Solutions Technician Level 3 qualification.
All training is delivered remotely via Teams meetings, with an option for you to privately study for the course at home as well. However, the candidate will be expected to commute to our office all other days.
Training Outcome:
VMit want to invest in you and your career - once your apprenticeship is finished, a full time position with continuous professional development and rapid progression is available.
Employer Description:VMit is an IT support business that has been running for over 17 years, with a focus on cybersecurity. We value ourselves on responsive, high quality, customer service to our clients in a range of businesses spread nationwideWorking Hours :9.00am - 5.00pm, Monday to Friday.
1/2 hour unpaid lunch to be agreed with line manager.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills....Read more...
As part of your 4-year apprenticeship, you will be trained and mentored to skilled engineer level in areas of:
In-house training by skilled engineers in conventional and CNC machining techniques
Loading, proving and programming/operating CNC machines
Inspection and quality practices
Health and safety training
Business improvement techniques
Other technical engineering tasks and duties, as required
"Off-the-job" training to gain UK recognised engineering qualifications
Training:You will work towards the Level 3 Machining Technician Apprenticeship Standard, which includes Functional Skills at level 2 if not already achieved grades 4/C or above in maths and English:
Year One through Year 3 - Day release at Appris, Bradford: EAL Level 3 Extended Diploma in Machining
Year One through Year Four, Workplace Training and Mentoring towards achieving the Knowledge, Skills & Behaviours (KSBs)
Internal training, development and mentoring with highly skilled engineers in a variety of machining (CNC) areas and other engineering related duties and requirements
In your 4th Year, you will continue to work towards your occupational competency in engineering and prepare for independent end-point assessments
Training Outcome:
Successful applicants can look forward to the possibility of a full-time position, post-apprenticeship
Further training and job-specific development is also a possibility
Employer Description:The Bright Screw Company Ltd has been located in Leeds since 1930 on the same ever expanding site. Dealing in both stocks of standard fasteners and the manufacture of special turned parts the company services both order on demand and Just In Time services Nationwide using our own fleet of vehicles. Over the past fifteen years the company has become increasingly involved with Stock Management of Industrial Hardware and Turned Parts to an ever increasing Just In Time / Kan Ban customer base. We are stockists of Rawl products, Dormer tools, Dow Corning Silicones, Gesipa & Avdel Rivets and many others.Working Hours :Monday - Thursday between 08:00 - 1700 and Friday between 08:00 - 13:00.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include:
Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and the students including submission of work.
Providing technical support in moving and setting up of Audio Visual and IT equipment as required.
Set up and configuration of PC/laptop equipment with required operating systems installing software and drivers where necessary.
Troubleshoot, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
Working with team members to troubleshoot both complex and routine computer issues.
Performing one-on-one computer training on technology when necessary with both students and staff.
Providing support with password reset issues for both students and staff.
Follow best practice guidelines in ensuring the security and privacy of networks and computer systems.
Ensure the maintenance of records/logs of loan equipment, repairs and fixes and maintenance schedules.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Providing general administration support such as printing, filing, processing and collating information as required by the IT Department.
Providing support to both students and staff and being the first point of contact for error reporting, raising tickets as required.
Training:Information communications technician (Level 3).Training Outcome:Excellent progression available within the company. This may lead to a permanent position with employer and future progression.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday -Friday (times tbc).Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Initiative....Read more...
You will be building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA).
Duties:
Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer
Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA
This will include computers, servers, peripherals and cloud-based applications
Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real-time basis, including the completion of detailed and accurate call notes
Act as point of contact regarding all technical issues with manufacturers, suppliers, ISP and external support organisations
Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met
Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way
Identify and raise issues, escalate or resolve them where required and offer solutions to queries by providing a customer interface (using all means for communication tools) to ensure the best possible customer experience
Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer ongoing development tracks
Benefits:
Health & Wellness - We take health and wellness seriously. Our benefits package includes:
Medical
Dental and vision optical coverage cover for employees, and their partners and dependents (based on age).
Flexibility - Concero is a safe, secure, and supportive place to work centred around a flexible working culture.
We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).
Employer Description:In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Non judgemental....Read more...
Voice Engineer
Leeds (Hybrid - 2 days on site)
A well-established technology services provider is looking to expand its Delivery Team with the addition of a Voice Services Technician. This position plays a key role in supporting the delivery of IP telephony and unified communications (UC) solutions, working closely with both internal departments and customers to ensure smooth, accurate and timely provisioning of services.
This is a customer-facing support role involving both administrative and technical tasks across small-scale voice deployments. Working under the guidance of senior delivery and engineering teams, the successful candidate will help manage and configure systems such as cloud telephony and Microsoft-hosted collaboration services.
While prior experience with platforms like Cisco Broadworks or Microsoft 365 is advantageous, full product training will be provided. This role is ideal for a graduate with a strong desire to develop knowledge within technology.
Role Responsibilities
• Supporting the activation of services once contracts are signed, ensuring accurate data is collected and implementation requirements are clearly understood
• Managing smaller orders and installations (typically under 10 users), maintaining delivery standards in line with agreed service levels
• Using internal CRM tools (e.g., Microsoft Dynamics) to manage workflow from contract signature through to provisioning and billing
• Drafting and issuing customer-facing documentation, including tailored voice configuration templates and bespoke call flow diagrams
• Carrying out user and hardware allocation, voice platform setup, and configuration of specific requirements
• Using external portals to provision third-party services that enhance the overall voice solution
• Liaising with provisioning colleagues to conduct number availability checks and prepare porting documentation
• Providing support across internal departments and acting as a point of reference for voice-related queries
• Representing the voice and UC function in a professional and collaborative manner
Key Requirements
• Confident communicator – both verbally and in writing – with the ability to present information clearly
• Highly organised, methodical and capable of managing multiple tasks and priorities
• Flexible, adaptable, and comfortable working in a fast-paced environment
• Strong attention to detail and a problem-solving mindset
• Team-oriented but able to take initiative and work independently
• Customer-first attitude with a proactive approach to service delivery
• No experience required however, a degree in a technology discipline is highly advantageous
Paying up to £25k – Hybrid working....Read more...
Field Service Engineer
Newry
£28,000 - £34,000 Basic + Commission + 1 in 3 on call + Local Patch + OEM Technical Training + Company Car + Private Use + Pension + 26 Days Holiday + 37.5 Hour Week + Bank Holidays + “IMMEDIATE START
Thrive working for a manufacturer that can offer you stability and longevity within a recession proof industry. If you are a Field Service Engineer looking to work for a company that is known for retention of staff and great customer service this is the place for you! Benefit from continuous training to ensure you are able to do the best job throughout your employment, work closely with your service manager in a tight knit team looking after a local patch.
This company is one of the leading companies in the weighing industry and due to expansion they require a Field Service Engineer to jump on board. Benefit from being back at home before 6:00 PM every night and reaping the rewards of a great package inducing healthcare.Your Role As A Field Service Engineer Will Include:
* Field Service Engineer - Covering a local patch at customer sites * OEM (manufacturer) training ensuring full competency on all products (internal and external) * Installing, maintaining, servicing and repairing Weighing Equipment * Configuring and programming equipmentAs A Field Service Engineer You Will Need To Have:
* Experience In A Field Service Position / Ex Forces * Experienced within an electro mechanical industry / Electronic Industry (ATM's, EPOS, Vending, any considered) * Full driving licenceIf this sounds like you call Charlie Auburn on 02038137949 for IMMEDIATE CONSIDERATION or hit apply now.
Keywords: Field Engineer, Photocopying Engineer,Mobile Engineer, Technician, Electro mechanical, field service engineer, dental, mobile, medical, White Goods, Coffee, ATM, EPOS, electronic, electrical, pneumatics, Vending Engineer, Gaming Engineer,Hardware, PC's, Newry, Belfast, Northern Ireland,
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted ....Read more...
Technical support - assist with the resolution of technical enquiries to the service desk
Internal operations - contribute to the continuous improvement of the Vospers ICT network
Administration and information management - maintain appropriate ICT related documentation
Support staff in the in the appropriate use of ICT within the business
Provide technical support by way of assisting with the resolution of ICT related problems
Ensure workload and priorities are managed effectively using the department helpdesk tool
Responsible for the general maintenance of ICT equipment throughout the organisation
Assist with the deployment of computer related hardware throughout the organisation
All other general activity
Training:You will receive specific on-the-job training from the employer in your workplace at Vospers.
Off-the-job training will be delivered using weekly classroom sessions delivered at Achievement Training city centres location, or you will be work-based and will be given time in the working week to study towards the theory element of the programme. You will be working towards:
Level 3 Information Communications Technician Apprenticeship Standard
Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE) will need to achieve this level before the end of their apprenticeship
Training Outcome:You could progress onto advanced and higher apprenticeships and future career opportunities can equate to:
Network engineering
Database administration
Business or systems analysis
IT security
IT project management
You can find more information on future careers by visiting https://nationalcareers.service.gov.uk/Employer Description:Today the Vospers Group, with a turnover approaching £235 million, consists of 16 separate sites offering vehicle sales and aftercare to its customers throughout Devon and Cornwall.
Vospers continued development reflects its loyalty to both customer and employee satisfaction. The Company is recognised as a leading employer in Devon and Cornwall and has won many prestigious awards for its outstanding commitment to customer care in the world of automotive retailing. The Company also maintains its position as one of the top 100 motor dealers in Great Britain. Vospers believe that employee engagement and retention forms a cornerstone of any successful organisation, which is reflected in its dedication to training, personal development, and open two way communication.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Organisation skills,Problem solving skills,Logical,Team working....Read more...
During the apprenticeship at Cooke Brothers Ltd, the Engineering Technician will rotate through several departments, gaining hands-on experience in the following areas:
In Production, the apprentice will carry out hands-on presswork, work with sheet metal, perform light assembly, and learn to operate and set CNC machines.
In Engineering Services, they will assist with tool assembly and take part in machining, grinding, and wire eroding processes.
In Technical Sales, they will contribute to CAD design, manage master data, respond to customer enquiries, and support product design and development.
In Quality Engineering, they will conduct measurement studies, carry out calibration, support problem-solving activities, follow quality procedures, and perform data analysis.
Training:This is a Level 3 Engineering and Manufacturing Support apprenticeship, delivered over a 30 month period.
The apprentice will attend the training centre, In-Comm Training Services in Aldridge, WS9 8UG, 2 and a half days per week for the first 20 months.Training Outcome:Upon successful completion of the apprenticeship, a full-time position will be available with potential opportunity to progress onto a level 4 HNCEmployer Description:Cooke Brothers was established in 1872 when the sons of a William Cooke, a Lancastrian cotton producer, began manufacturing brass cabinet fittings in the Jewellery Quarter of Birmingham. Today, nearly 150 years later, Cooke Brothers manufacturing is run by 4th and 5th generations of the Cooke family, in a modern UK based manufacturing facility, still based in the West Midlands, where it was founded. The business continues to innovate and lead with British made specialist hinges and ironmongery, as well as wider production capabilities and world sourced products.
Right from the outset Cooke Brothers have concentrated on the production of hinges and other hardware products as well as metal stampings. Cooke Brothers have rapidly prospered and after many earlier relocations within the industrial heart of Birmingham, a brand new purpose built site in the adjoining county of Staffordshire was developed. Cooke Brothers now occupies a 7 acre site dedicated to the manufacture of our core business - Hinges.
You cannot sell a company on its history alone however, all this experience of combining enterprise and flexibility with caution and tradition are the foundations upon which the company thrives today. The latest addition to the company is Tim Cooke, the 5th generation of the Cooke family to enter the business. Tim is focusing on further improvements to the company’s manufacturing systems and will be leading us through our next phase of growth and development.Working Hours :7.30am - 4.35pm Monday to Friday
7.30am - 1pm FridaySkills: IT skills,Attention to detail,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Hobby in Engineering/Design....Read more...
About the Company:
Our client is a leading eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.
About the Role:
As a Digital Support Technician Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question.
Your key responsibilities will include:
Efficiently responding to inquiries via live chat
Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
Escalating complex issues to senior team members (product specialists) and developers by logging support tickets
Creating accurate instant set-ups via live chat, sharing articles and creating snippets
Enhancing our support centres by identifying when articles need updating and reporting back to your lead
What We’re Looking For:
GCSE Grade C/4 or above in maths & English (or equivalent)
Please note: an IT related qualification higher than Level 2 (Level 3 or 4, degree, masters etc) will make you ineligible for the apprenticeship, as you will be overqualified
We want to hear from you if you’ll bring:
Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms.
Multitasking Ability: You can handle multiple tasks efficiently, ensuring all are completed successfully
Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions
Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations
Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others
Why Join Us?
Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf
Purposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new
Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve
Always open: With transparency we simplify the complex, collaborate globally and empower everyone
We believe openness in our communication with customers, partners, and team members is essential for building strong relationships
Private Medical Insurance
Training:Training & Development:
You will complete a Level 3 Digital Support Technician Apprenticeship, covering:
Operate digital information systems
Digital architecture (physical storage vs cloud, the role of operating systems and servers)
Maintaining end-user systems (software, hardware and operating systems)
Information security principals
System security
Account management (optional)
Managing & analysing data
Digital marketing
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful career in IT.Training Outcome:
This apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful career in IT
Employer Description:Our client is a leading eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.Working Hours :Monday - Friday, a variation of standard office hours. Shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience....Read more...
Asset Management – Ensure that the ITAM database is kept up to date, ensuring that the asset lifecycle and disposal is followed
Diagnose and resolve hardware and software-related issues in a timely manner, escalating more complex issues to higher-level support teams as needed
Assist with user account management tasks such as password resets, access provisioning, and account setup/deactivation
Educate users on basic IT concepts and best practices to enhance their productivity and security awareness
Proactively monitor, assess, and report on all tickets against defined Incident and Request Management KPIs, ensuring that appropriate action is taken to progress tickets where required
Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the problem management process
Windows OS knowledge
Office 365 and Outlook knowledge
Using remote troubleshooting tools
Implementing and cascading new processes
Responding to customers when service issues are detected
Problem-solving and analytical abilities, with a keen attention to detail
Logging and keeping records of customer service issues and solutions in the helpdesk ticket system
Communicating with second- and third-line support and escalating service issues to the appropriate level for swift resolution
Updating self-help documents so customers and colleagues can fix problems themselves
Training:Delivery model:
Work-based training with your employer
Day release during term time (approximately 1 day a week for 1 year)
Regular meetings with your training coordinator to monitor progress and well-being
Approximately four on-site assessment visits per year
Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
Level 2 Functional Skills in English and Maths (if required)
Level 3 Information Communications Technician Apprenticeship
End Point Assessment:
Work-based project and presentation
Portfolio-based interview
Training Outcome:
Service Desk Analyst
Deskside Support Analyst
Employer Description:Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
At Siemens Healthineers Magnet Technology in Eynsham, Oxford, we are a world leader in the design and manufacture of superconducting magnetic resonance imaging magnets for medical applications and we take enormous pride in developing truly innovative technology to produce superconducting magnet solutions of exceptional quality. From concept stage through to product delivery, we aim to continually push technological boundaries, as it is our mission to make MRI systems more widely accessible across the world.Working Hours :Monday to Friday – 09:00 to 16:30Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Interpersonal....Read more...
Principal Accountabilities:
Assist in the maintenance of hardware and software.
Provide 1st and 2nd line IT support.
Troubleshoot IT problems.
Ensure that the IT equipment runs effectively within the school for students and staff.
Assist with the development of the school’s Microsoft 365 platform (SharePoint, Teams, OneDrive, etc.).
Assist with the introduction and roll out of enterprise-level software/platforms in an educational setting.
Assist and support with setting up classrooms, assemblies, meetings etc.
Complete inventory of equipment.
Provide technical support for school productions, including sound, lighting and staging.
Deputise for the IT Manager on occasions.
Assist in the management and maintenance of the school’s website ensuring that all content reflects the values of the school and branding.
Liaise with external providers to ensure timely and cost-effective production of marketing materials.
Assist in the management of the school’s social media identity to communicate with parents and market the school.
Liaise with staff to identify opportunities for engaging news stories that are appropriate for promotion via our website and social media channels.
Assist in the design and production of a termly newsletter.
Develop an image library for general school use. To photograph and video school events and edit them where necessary.
Draft regular press releases on school activities, events and students’ achievements.
Assist events associated with marketing the school.
Develop external publication links and publicity material.
Assist with the implementation and promotion of the school’s fundraising activities.
Work flexibly, as you will occasionally be required to fit your working hours around school productions and events.
Operate in accordance with School’s policies and procedures, ensuring compliance with Safeguarding and Health & Safety policies.
The successful candidate will have:
GCSE grade C+ in English and Maths (or equivalent), preferably educated to A-level standard.
Experience of IT Support and Microsoft 365 is an advantage.
Exemplary organisational and planning skills, alongside the ability to work to tight deadlines.
Experience managing multiple social media accounts.
The ability to remain calm under pressure.
The ability to work independently with minimal supervision.
In return, we:
Offer professional development and expertise to enable staff to achieve excellence.
Provide a highly supportive environment with opportunities to develop.
Provide a highly professional and collaborative working environment focused on developing a love of learning.
Offer first-rate personal career development to assist you in the fulfilment of your ambitions.
25 days annual leave.
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining A Level 3 IT qualifications
Training Outcome:Potential full-time role for the right candidate after apprenticeship completion.Employer Description:Testbourne Community School is a 11-16 comprehensive school, which provides a forward thinking, outward looking and vibrant learning environment. We pride ourselves on the strength of staff and student relationships and we have a strong sense of community at the heart of our ethos. Our shared philosophy is embodied by our strapline ‘Achievement, Excellence, Integrity.’
Testbourne is a high performing school, with students achieving excellent results. In August 2024, 76% achieved a ‘standard’ pass of grade 4 and above in English and Maths combined. An excellent total of 52 grade 9s were achieved by our year 11s across their subjects.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Non judgemental,Patience....Read more...
Principal Accountabilities:
Assist in the maintenance of hardware and software.
Provide 1st and 2nd line IT support.
Troubleshoot IT problems.
Ensure that the IT equipment runs effectively within the school for students and staff.
Assist with the development of the school’s Microsoft 365 platform (SharePoint, Teams, OneDrive, etc.).
Assist with the introduction and roll out of enterprise-level software/platforms in an educational setting.
Assist and support with setting up classrooms, assemblies, meetings etc.
Complete inventory of equipment.
Provide technical support for school productions, including sound, lighting and staging.
Deputise for the IT Manager on occasions.
Assist in the management and maintenance of the school’s website ensuring that all content reflects the values of the school and branding.
Liaise with external providers to ensure timely and cost-effective production of marketing materials.
Assist in the management of the school’s social media identity to communicate with parents and market the school.
Liaise with staff to identify opportunities for engaging news stories that are appropriate for promotion via our website and social media channels.
Assist in the design and production of a termly newsletter.
Develop an image library for general school use. To photograph and video school events and edit them where necessary.
Draft regular press releases on school activities, events and students’ achievements.
Assist events associated with marketing the school.
Develop external publication links and publicity material.
Assist with the implementation and promotion of the school’s fundraising activities.
Work flexibly, as you will occasionally be required to fit your working hours around school productions and events.
Operate in accordance with School’s policies and procedures, ensuring compliance with Safeguarding and Health & Safety policies.
The successful candidate will have:
GCSE grade C+ in English and Maths (or equivalent), preferably educated to A-level standard.
Experience of IT Support and Microsoft 365 is an advantage.
Exemplary organisational and planning skills, alongside the ability to work to tight deadlines.
Experience managing multiple social media accounts.
The ability to remain calm under pressure.
The ability to work independently with minimal supervision.
In return, we:
Offer professional development and expertise to enable staff to achieve excellence.
Provide a highly supportive environment with opportunities to develop.
Provide a highly professional and collaborative working environment focused on developing a love of learning.
Offer first-rate personal career development to assist you in the fulfilment of your ambitions.
25 days annual leave.
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 IT qualification.
Training Outcome:Potential full-time role for the right candidate after apprenticeship completion.Employer Description:Testbourne Community School is a 11-16 comprehensive school, which provides a forward thinking, outward looking and vibrant learning environment. We pride ourselves on the strength of staff and student relationships and we have a strong sense of community at the heart of our ethos. Our shared philosophy is embodied by our strapline ‘Achievement, Excellence, Integrity.’
Testbourne is a high performing school, with students achieving excellent results. In August 2024, 76% achieved a ‘standard’ pass of grade 4 and above in English and Maths combined. An excellent total of 52 grade 9s were achieved by our year 11s across their subjects.Working Hours :Monday to Friday, between 8:30am to 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Non judgemental,Patience....Read more...
I.T. Apprenticeship Role with ECC June 2025 As an IT Apprentice, you’ll be working closely with our First, Second and Third Line technicians as they support our existing and new customers’ IT requirements. You’ll have a keen interest in IT and must be able to work as part of a busy support team. Working closely with other departments you will need to build relationships with both internal and external customers. We work to strict SLAs with our customers and you’ll be responsible, after training, for the quality of information logged into our ticketing system – you will be expected to accurately log support tickets in a timely manner. We expect you to be self-motivated, efficient and well-organised with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office, in particular, Outlook, Word, Excel and recent versions of Windows. Skills in Office 365 as well as hardware building are definitely a bonus.
Specific duties will include (but aren’t limited to):
The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails
Using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions
Resolving the initial query to the best of your ability if you don’t need to escalate. recognising when a call is urgent and escalate accordingly, Carrying out configuration and testing of new kit prior to install at customer site
The ability to work as part of a team, whilst remaining self-motivated in managing your own workload; the ability to demonstrate an excellent customer service focus when dealing with clients
We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help Desk – freeing up the First and Second Line technicians to concentrate on the resolution of issues to meet our agreed SLAs. Ultimately we’ll work to promote you through the ranks of 1 st , 2 nd and third line support! Our customers are supported from 8:30am – 6:00pm Monday – Friday [excluding Bank Holidays] and you will work a 37½ hour week around these hours. You may be asked to work the occasional weekend to support customer migrations; this will be supervised and time given back in lieu. In addition, you’ll be expected take part in the Technical Support meetings which take place one morning each week.You’ll need to be educated to at least GCE Grade A-C level in both English and maths.Training:Your training plan:
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments
More training information:
Wise Origin is a national training provider which was established in 2006
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures
Throughout the program, you will receive dedicated support from your tutor to ensure your success
Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard
Training Outcome:Ongoing career development and progression opportunities upon successful completion of the apprenticeship.Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :8 am-5 pm pm Monday-FridaySkills: Communication skills,IT skills....Read more...
To work on the IT Helpdesk and provide effective 1st line support to staff by investigating and assessing IT issues while assisting in the delivery of an effective and efficient IT support service
The role will include providing general and routine IT support and administration of infrastructure equipment including diagnosis and escalation, undertaking routine maintenance of some resources and equipment, support of common software packages used across the business and other general tasks as appropriate under the supervision / instruction of senior staff
Particular focus will to be given to the businesses ERP system, understanding and logging issues and bugs
Key Responsibilities:
As an IT Apprentice your main roles and responsibilities will include:
Maintaining high standards of support and helpdesk administration
Assist in the development and delivery of IT projects
Provide support for IT users and IT infrastructure
Effectively communicate updates and helpdesk ticket status
PC Building and deliver to users according to build scripts
Perform regular checks to ensure IT systems are operating as expected, escalating an identified issue
Liaise and assign support helpdesk tasks to the IT team
Listening to users in an empathetic and pragmatic manner
Log, delegate and monitor calls in Kartell IT Helpdesk system.
Monitor and log issues (with guidance) regarding network devices such as printers, Apple Mac, Windows computers and laptops (including installed software products), IP camera systems, network switches, biometric systems, NAS servers, PBX Phone systems
Monitor all of the IT estate backup procedures
Perform Daily procedural checks
Create and administer Active Directory users and organise mailboxes
Create ERP users and profiles
To support office moves and general IT issues
Administer consumables and equipment
Administer Asset management
Mobile Device management support and administration
To be conversant and comply with Kartell UK Ltd.’s Company and Department Policies and Procedures
To maintain confidentiality of all information
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.
Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:Founded in 2008, Kartell is the largest supplier of radiators, designer towel warmers and bathroom equipment to the independent merchant and showroom sector in the UK. Utilising the strengths of the group Kartell represents a strategic alliance between manufacturing and sales. Combined with important global commercial partnerships which offer additional value to the brand, customers and stakeholders by an innovative approach to production, using the latest technologies, and service with fresh and creative thinking. The route to market using the K-RAD and K-VIT brands is via independent plumbing merchants and showrooms with a focus and commitment to service and continuous improvement. Headquartered in Bedford with a further distribution facility in Wigan, Kartell are focused on next day service using our own fleet of vehicles from modern dedicated warehouses in excess of 400,000 square ft.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Basic IT qualification,Good ability to analyse,Understanding of Windows,Understanding Networks and IT,Written communication skills,Ability to follow policies,Can-do attitude,Keep information up to date,Flexible work attitude....Read more...
Your duties and responsibilities in this role will consist of:
Assist in providing first-line support to users, resolving basic IT issues and escalating more complex problems to senior team members.
Log and manage support tickets using the helpdesk system, ensuring timely resolution of issues.
Help with the installation, maintenance, and support of IT hardware and software using remote tools and deskside support.
Assist in maintaining and updating IT documentation, including user guides and troubleshooting procedures.
Establish good working relationships with users and provide exceptional customer service.
Company Values:
Trust
Trust is the bedrock of every successful business relationship. That’s why we always act openly, ethically and in good faith, single-mindedly pursuing our clients’ best interests in order to earn their trust and confidence at every turn.
Excellence
We aim to lead the way in everything we do, and we hold ourselves to the highest possible standards in all areas. This is how we repeatedly deliver the exceptional performance and unparalleled service that satisfies each client.
Partnership
By working proactively with our clients, partners, the Lloyd’s market, and by keeping closely aligned with their changing needs, we will together ensure we deliver against their ambitions and look after what matters to them the most.
Progress
We will challenge ourselves daily to find new and better ways to add value. We will never stop exploring for big ideas and original approaches that will unlock responsible opportunities for our clients and for our business.
In addition to the duties listed, the jobholder is required to perform other reasonable duties (within the jobholders’ capabilities) assigned by line management.Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:
· Helpdesk Operations and Functions
· Maintaining Digital Systems and Services
· Fundamentals of Digital Systems
· Administration of Digital Systems and Services
· Change Management
· Teamwork and Communications
· Introduction to System Security
· User and Stakeholder Training
· Working in Digital Support
· Data Operations and Security
· Pathways and Career ProgressionTraining Outcome:There is the potential for this role to become permanent after successfully completing the apprenticeship.Employer Description:Hampden is a leading provider of specialist insurance, investment and financial support services. It has grown to become the largest provider of Members' Agency services in the Lloyd's insurance market.
Hampden is a family-owned group, focusing on the London market and international insurance and financial services sector. We manage in excess of £2.3 billion of client assets per year into the London market, making us the pre-eminent investor in the market.
Its key areas of operation are in Lloyd's Members' Agency services, underwriting, insurance company administration, bespoke Run-Off insurance management, audit, tax and consultancy services.Working Hours :Monday to Friday - 8:30AM – 4:30PM – to start then will be 9:00AM – 5:00PM later.Skills: Communication skills,Team working,Microsoft Office,Written communication skills,Strong customer service skills,Logical approach,Eagerness to learn....Read more...
