Voice Engineer
Leeds (Hybrid - 2 days on site)
A well-established technology services provider is looking to expand its Delivery Team with the addition of a Voice Services Technician. This position plays a key role in supporting the delivery of IP telephony and unified communications (UC) solutions, working closely with both internal departments and customers to ensure smooth, accurate and timely provisioning of services.
This is a customer-facing support role involving both administrative and technical tasks across small-scale voice deployments. Working under the guidance of senior delivery and engineering teams, the successful candidate will help manage and configure systems such as cloud telephony and Microsoft-hosted collaboration services.
While prior experience with platforms like Cisco Broadworks or Microsoft 365 is advantageous, full product training will be provided. This role is ideal for a graduate with a strong desire to develop knowledge within technology.
Role Responsibilities
• Supporting the activation of services once contracts are signed, ensuring accurate data is collected and implementation requirements are clearly understood
• Managing smaller orders and installations (typically under 10 users), maintaining delivery standards in line with agreed service levels
• Using internal CRM tools (e.g., Microsoft Dynamics) to manage workflow from contract signature through to provisioning and billing
• Drafting and issuing customer-facing documentation, including tailored voice configuration templates and bespoke call flow diagrams
• Carrying out user and hardware allocation, voice platform setup, and configuration of specific requirements
• Using external portals to provision third-party services that enhance the overall voice solution
• Liaising with provisioning colleagues to conduct number availability checks and prepare porting documentation
• Providing support across internal departments and acting as a point of reference for voice-related queries
• Representing the voice and UC function in a professional and collaborative manner
Key Requirements
• Confident communicator – both verbally and in writing – with the ability to present information clearly
• Highly organised, methodical and capable of managing multiple tasks and priorities
• Flexible, adaptable, and comfortable working in a fast-paced environment
• Strong attention to detail and a problem-solving mindset
• Team-oriented but able to take initiative and work independently
• Customer-first attitude with a proactive approach to service delivery
• No experience required however, a degree in a technology discipline is highly advantageous
Paying up to £25k – Hybrid working....Read more...
Work with and support the IT Technician to:
Provide technical support, including troubleshooting hardware and software issues
Assist with onboarding new employees by setting up and configuring their workstations, phones, etc.
Manage and maintain the company’s IT infrastructure, including servers, networking equipment, electric car charging points, and cloud services
Oversee system upgrades, updates, and patches to ensure optimal performance and security
Implement and enforce IT security policies, procedures, protocols, and best practices
Monitor and respond to security threats and incidents. Inform via email or the intranet about new breaches and techniques used by hackers to reduce the risk of compromising the company’s network and data security
Create and maintain IT documentation, including user guides, system manuals, and network diagrams
Provide training to employees on IT-related topics and best practices
Training:Information Communications Technician Apprenticeship Level 3:
The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment
Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer
The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects
This ensures that learning and skills are directly applied to the apprentice’s role
Training Outcome:
Springcare is an expanding company with a growing demand for IT support which may lead to career development opportunities for the successful candidate
Employer Description:Springcare is a family owned group of care homes located in the North West, East Midlands and Central area of the country. The company has grown from 1 care home in 2020 to 31 homes in 2025. We offer a friendly, welcoming and supportive environment and encourage our employees to learn and develop. We have retained the "family feel" throughout our period of growth.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills....Read more...
An opportunity has arisen for a Service Administrator / Operations Administrator to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions.
As a Service Operations Administrator, you will be supporting core operations such as consumables handling, engineer scheduling, and administrative coordination across internal systems.
This full-time, permanent role is office-based offering a starting salary of £23,810 and benefits.
You will be responsible for:
* Acting as the initial point of contact for customer and internal queries via phone, email, or ticketing system
* Coordinating responses to consumable-related queries and keeping customers regularly updated
* Managing the Meter Management programme, including monitoring and reporting
* Scheduling engineering visits and liaising with clients to confirm arrival times
* Maintaining accurate asset and inventory records
* Ensuring training and knowledge are kept up to date
* Performing administrative duties with accuracy and diligence
What we are looking for:
* Previously worked as a Service Administrator, Service Coordinator, Operations Administrator, Customer Service Administrator, Office Administrator, Service Desk Administrator or in a similar role.
* Strong interpersonal skills and a professional telephone manner
* Skilled in Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams
* A customer-focused mindset with pride in delivering quality service
* Comfortable working in a fast-paced environment with varied responsibilities
What's on offer:
* Competitive salary
* Company-sponsored healthcare schemes
* Life assurance and critical illness cover
* Free on-site parking
* Workplace pension scheme
This is a fantastic opportunity for a Service Operations Administratorto join a dynamic team and grow your career in a supportive operational environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Administrative support – Recruiting, onboarding, training, & employee relations.
Maintain up-to-date employee records & HR platforms - managing documents for new hirers, internal changes, & leavers.
Assist with scheduling interviews and meetings.
Help prepare reports & HR metrics.
Create internal communications.
Organise & manage celebrator items & events.
Answering the phones, the door, & collect mail.
Help oversee company vehicles.
Manage office supplies and workwear.
Support the admin team.
Training:
4-Days a week the apprentice will be on site at our office in Little Hulton.
1-Day a week the apprentice will attend Wigan & Leigh college – Parsons Walk Campus.
Training Outcome:Progression is available within the business on completion of the apprenticeship.Employer Description:Founded in 1991, Minicam specialise in the design, manufacture and distribution of pipeline inspection systems both in the UK and internationally. In 2021 we acquired Dancutter, a Danish manufacture of robotic cutting equipment and Sewertonics in 2024 who specialise in LED curing solutions for trenchless pipe renovation to form the Minicam Group with the aim of becoming the leading provider of wastewater pipeline inspection and maintenance solutions.
Our inspection systems are assembled, tested, and distributed from our purpose-built modern facilities in Salford, near Manchester in the UK, with a satellite site in Austria producing machined components.
We are a wholly owned subsidiary of Halma Plc, a FTSE 50 listed company with more than 40 subsidiaries operating globally within the group. Halma is “a market leader in specialist safety, health and environmental technologies”. Halma believes strongly in independence for its businesses, and that responsibility means they need great people who are ready to make a difference at a company level – and throughout the world.Working Hours :Monday – Thursday, 08:00 - 16:30.
Friday, 08:00 - 15:15.
45 minutes unpaid lunch at 12:45pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Your duties will include:
Providing IT Technical Support to students and staff in the use of IT equipment including, troubleshooting hardware and software faults along with installations and maintenance.
Supporting the IT provision at our 3 campuses in Gloucestershire, we are a team of circa 13 with experience in all aspects of ICT.
You will be part of this team and contribute to supporting the College and its many staff/students, while learning new technologies and gaining valuable experience.
This is a varied and challenging role and you will be expected to provide a professional and friendly service to both internal and external customers. You will deal with customers face to face, on the telephone and through electronic enquiries.
Training:Information Communications Technician Apprenticeship Standard Level 3. Training will be delivered both in college and in the workplace.Training Outcome:Potential position upon completion of the apprenticeship.Employer Description:Gloucestershire College is an education provider with campuses in Cheltenham, the Forest of Dean and Gloucester.
We deliver a range of professional and technical training, including T Levels and full-time courses for school leavers, apprenticeships, university-level courses, and courses for adults including online, short and part-time courses, just for fun courses and JobSmart programmes for pre-employment.
All of our learners benefit from tailored support and development throughout journey to higher education or employment.Working Hours :Monday – Thursday 08:30 – 17:00,
Friday 08:30 – 16:30,
(1 hour lunch break).Skills: Communication skills,IT skills,Organisation skills,Administrative skills,Logical....Read more...
Managing and updating records, files, and databases
Handling incoming calls, emails, and other communications
Scheduling meetings and maintaining calendars
Supporting document preparation and data entry tasks
Assisting with customer service and internal coordination
Training:Remotley wuth Employer, attending some work shops at City College Plymouth, Regular reveiws/communication with an assessor.Training Outcome:
On successful completion of the Apprenticeship, you will hold a full level 3 standard qualification
If you are successful within your role, you may have the chance to develop within the organisation
Employer Description:Founded over 30 years ago as a simple office supplies company, Westcare has grown exponentially, transforming into a comprehensive provider of office and school solutions, Interiors and FF&E. Our expanded offerings now include expert fit-outs, high-quality furniture, durable flooring and window blinds. Throughout our growth, we have remained deeply committed to serving our client base with the same dedication and personalised service that has defined us from the beginning.
Our mission is to be your one supplier, your one account, we streamline the process for your convenience and efficiency. We ensure your job is made easier and worry-free. Trusting us means less hassle for you, allowing you to focus on what matters most to you while we take care of the rest.Working Hours :Monday - Friday, start and finish times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Providing full administration support to the department by answering telephone calls and emails. Includes scanning of documents, updating of internal management systems, taking letting enquiries, booking appointments, logging and instructing of maintenance issues
Undertake general office duties to include stationery ordering, opening and closing of reception, checking main line voice mails and filing
Daily banking and post duties which requires payment processing, logging, and escalating incoming communications, preparing and sending rent cards, preparing post for sending and processing invoices
Adhoc duties and projects required by the Head of PRS to ensure the smooth running of the Lettings Department
Assisting other departments of the wider company to gain experience within other areas of Property Management
Training:
Housing Property Management Level 3 Apprenticeship Standard
Remote learning supported with online learning platform to facilitate off the job learning
Minimum 3 sessions per month attending online
Training Outcome:Once the apprenticeship is completed and passed, it is hoped that the individual will be retained in a full time role. However, this is dependent on progress and performance so will be discretionary.Employer Description:Regis Group is a large property management organisation based in Southend City Centre. They are both property management, residential and commercial.Working Hours :Monday - Friday, 9.00am - 5.30pm, with 1 hour lunch unpaid.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Able to prioritise effectively,Be able to multi task,Adaptable in learning,Keen to be part of the company....Read more...
£28,000 – £30,000 + BenefitsOur client is a globally respected manufacturer of specialist masts, antennas, and RF communication systems. With over six decades of experience and facilities in both the UK and US, we provide mission-critical communications equipment for sectors including defence, emergency services, and broadcast.In order to support further substantial growth, we are seeking a highly organised, commercially minded Office Administrator with a strong focus on sales support to join their team in Chandlers Ford. This role is central to ensuring the smooth and efficient operation of their commercial processes.Working closely with the Head of Internal Sales & Admin and wider commercial team, the successful candidate will support the full sales cycle – from quotation and order processing through to performance reporting and customer communication.For the right candidate, this role also offers a clear and realistic path to progress into a dedicated sales or account management position in the future.
Key Responsibilities
Prepare accurate and competitive customer quotations aligned with commercial targets
Support the development of sales materials and documentation
Process and track sales orders with precision and attention to deadlines
Maintain up-to-date CRM and customer records
Liaise across departments (procurement, design, production) to coordinate timelines
Assist with customer contracts, price list maintenance, and supplier/customer portals
Monitor and follow up on expiring quotes to maximise conversion
Generate and analyse sales data to support performance tracking and decision-making
Skills & Experience
Excellent proficiency in Microsoft Office, particularly Excel and Word
Strong commercial awareness, with the ability to calculate margins and support pricing decisions
Previous experience in a customer-facing or sales support role
Organised, with excellent attention to detail and time management skills
Clear and confident communication skills
Experience with ERP or CRM systems (Syspro experience is an advantage)
Background in a technical, engineering, or manufacturing environment (desirable)
Familiarity with quotations, order processing, and sales life cycles (desirable)
What’s on Offer
£28,000 – £30,000 per annum, depending on experience
38-hour working week, Monday to Friday
Free on-site parking
Friendly, collaborative working environment
One-stage interview process for a swift decision
Opportunities for long-term progression – including the potential to step into a sales or account management role as your skills and ambitions develop
Whether you’re looking to build a career in sales or become a long-term expert in sales administration, this is a great opportunity to join a business where your contributions are recognised and your growth is supported.Apply today to join a high-performing team at the forefront of critical communications technology!....Read more...
Key Responsibilities
1. First Point of Contact & General Enquiries
Handle incoming communications (email/phone), responding to or redirecting queries as appropriate.
Act as the first point of contact for internal and external queries, ensuring enquiries are dealt with efficiently.
Support the Retrofit Coordinator (RC) and Retrofit Assessor (RA) by flagging important tasks or deadlines.
2. Workflow & Job Administration
Ensure jobs progress efficiently through the workflow using our internal IT platforms (e.g. CoreLogic, ECOSurv).
Diary management for the RC and associated partners (e.g. Anglian Contracts), including scheduling assessments and meetings.
Perform an initial check on submitted documentation to ensure completeness.
Request missing documentation or information from installers and assessors as needed.
Upload, manage, and organise project files and documents on shared platforms like Dropbox.
Create and manage manual document templates (e.g. CoreLogic Ventilation Strategy).
Complete manual job lodgements on TrustMark where necessary.Maintain accurate records and logs of job progression and communication.
3. Installer & Platform Support
Support new installers with onboarding and platform access/setup (e.g. CoreLogic / ECOSurv), with guidance from the RC.
Help troubleshoot basic issues and escalate queries when appropriate.
Maintain up-to-date installer records and contact lists.
4. General Office Administration
Support the Office Manager with ad-hoc administrative duties.Assist in compiling and distributing internal reports, including the weekly Friday Report.
Contribute to internal process improvement by identifying areas for streamlining admin tasks.
Always maintain confidentiality and data protection standards.
Training:You will be supported you over an 18 month period (plus a 3 month added for the EPA), to achieve a Business Administration Level 3 (Advanced).
Apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team.Training Outcome:This is a permanent role offer for the right apprentice, on completion of qualification and satifactory reviews throughout the programme, also as a platform to progress onto a higher qualification that aligns with the business requirements.Employer Description:Classic Plumbing and heating are local specialists – serving the north east in Raising the Standards in Domestic Retrofit,With many years’ of experience working within Domestic Retrofit, installing all fabric measures, gas boiler installation and solar PV,
We continuously work towards enhancing best practices, ensuring compliance with the latest regulations, and promoting excellence in every aspect of Domestic Retrofit.
Delivering High-Quality Retrofit Solutions – By combining in-depth knowledge with hands-on experience, we provide assessments and coordination that lead to safer, more efficient, and cost-effective retrofits.
Ensuring Compliance & Sustainability – As specialists in PAS 2035 and Retrofit Coordination, we help clients meet and exceed industry requirements while reducing carbon footprints and improving energy efficiency.
Empowering Clients & Professionals – Through education, collaboration, and expert guidance, we aim to equip homeowners, landlords, and industry professionals with the knowledge and tools they need to make informed retrofit decisions to deliver the most effective and sustainable retrofit solutions.Working Hours :Monday - Thursday, 9.00am until 5.00pm.
Friday, 9.00am until 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
Main Duties
Learning and Development Administration:
Provide full administrative support to ensure that learning and organisational development activities are delivered effectively and on schedule.
Liaise with internal teams, subject matter experts, and external providers to coordinate training sessions and events.
Support the procurement of L&D courses or materials, ensuring value for money, quality standards, and compliance.
Actively promote and market learning and development opportunities through various channels, including updating intranet pages and internal communications.
Support the People Officers by coordinating the Welcome Day (Corporate Induction) programme: schedule new starters, book rooms and equipment, and liaise with presenters to ensure smooth delivery.
Ensure refresher training is scheduled and delivered in accordance with statutory or policy requirements.
Data Management and Reporting:
Maintain accurate and up-to-date training records in compliance with the DatamProtection Act.
Support the maintenance of effective processes and systems for recording training data such as course details, attendance, and evaluation outcomes.
Generate and analyse monthly reports to provide L&D metrics and management information (e.g., attendance, course evaluations, learning needs analysis gaps).
Monitor data flow to ensure documentation is received, processed, and followed up as necessary.
Communication and Stakeholder Engagement:
Develop and maintain positive relationships with internal subject matter experts,trainers, team members, colleagues across departments, and external training providers.
Provide timely and professional responses to training queries and support requests from colleagues.
General duties:
To support the efficient functioning of the department, by helping to maintain the general office and its systems to adequate standards.
Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.
Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post.
To undertake any other duties that may reasonably be requested appropriate to the grade.
Training:You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be mothly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies. Training Outcome:On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation. Employer Description:The Barbican is a Grade II listed Brutalist icon, recognised as one of the UK’s architectural treasures. Since we opened our doors in 1982, we have become a world-renowned destination, offering a creative programme of unique breadth in spaces of exceptional architectural significance.Working Hours :9.30am - 5.30pm ( with some flexibility).
45 min break for lunch.Skills: Communication skills,Attention to detail,Customer care skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Patience....Read more...
Effective & efficient processing of customer orders
Coordinate and control production progress reports to customers
Respond to emails and enquiries on time and in a professional manner
Develop a close and effective working relationship with internal teams to support the sales projections and maintain commitment to lead times
Effective documentation control both internally and externally
Work as part of the team to ensure we remain our chosen market leader
Reception duties and customer focused contact particularly by telephone
Assist with admin in various departments, including customer service, sales, quality, and finance as, and when, required
Utilise the systems to provide accurate and timely data as requested
Regular contact and building relationships with internal parties in order to understand business functions
Creation and recording of correct documentation
Ensure efficient, accurate and timely processing of data for accurate reporting
Continual service improvement, including but not limited to:
Order Processing, Order acknowledgment
Order Progressing
Despatching & Invoicing
Customer satisfaction survey
Maintenance of customer portals
Producing quotes and chasing customers
Other Responsibilities:
Working as a team member to deliver any other ad hoc duties to meet the business vision, mission, and objectives
Contribute and support the effective management & implementation of Health & Safety policies throughout the businesses
Contribute and support the effective management & implementation of the QMS system throughout the businesses
Training:
Business Administrator Level 3 Apprenticeship Standard
An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
You will be expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group
Training Outcome:
Upon successful completion of this apprenticeship, potential for full-time contract and progression within the company, for the right candidate
Employer Description:CBE+ is a Manufacturing SME with ambitions for growth and expansion with high investment over the medium to long term future years. We are now looking to recruit a highly motivated, creative Marketing & Communications Apprentice to support the Marketing Executive and the company growth ambitionsWorking Hours :Monday to Thursday, 8.00am - 5.00pm
Friday, 8.00am -12:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Ability to work to deadlines,Familiarity with Microsoft,Customer Service skills,Ambitious,Able to meet deadlines....Read more...
Position: Field Service Electronics Engineer
Job ID: 1237/56
Location: Gravesend, Kent
Rate/Salary: £70,615 per annum (inclusive of allowances)
Type: Permanent, Full-Time
Benefits:
28 days annual leave + Bank Holidays
Medical Cash Plan (Westfield Health)
Generous pension scheme
Onsite parking with electric charging
Access to Occupational Health, Mindfulness, Counselling, and Physiotherapy
Cycle to Work Scheme
Access to gym discounts via MyGymDiscounts
Internal and external training opportunities
Structured personal development plans
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Field Service Electronics Engineer
Typically, this person will work as part of a small technical team responsible for the maintenance, installation and upgrade of essential navigation systems, including RADAR, AIS, radio communications, environmental sensors, and microwave links. The role involves working at height, contributing to technical projects, and participating in an on-call rota to ensure 24/7 operational availability. It provides the opportunity to work with unique technology and gain access to rarely visited field sites.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Field Service Electronics Engineer:
Maintain operational functionality of navigation systems including radar, antennas, gearboxes, VHF/UHF radios, AIS base stations, CCTV, microwave links, meteorological sensors, and tide gauges.
Diagnose, repair, and resolve complex technical faults in a professional and timely manner.
Log and escalate issues appropriately, capturing root causes and updating stakeholders.
Contribute to and execute planned maintenance and system upgrade schedules.
Assist in research, specification, procurement and deployment of new sensor equipment.
Lead or support installation projects; supervise contractors and ensure compliance with HSE regulations.
Produce and update documentation including technical manuals, risk assessments, and COSHH.
Maintain cyber security and GDPR compliance across all supported systems.
Provide support, knowledge sharing, and mentoring to colleagues and junior team members.
Participate in a 1-in-4 week on-call rota for out-of-hours and weekend support (with allocated rest days).
Qualifications and requirements for the Field Service Electronics Engineer:
Degree in electronic engineering or related discipline.
Minimum of 5 years’ practical experience in a similar field-based electronics or systems engineering role.
Strong working knowledge of health & safety regulations including PUWER, LOLER, COSHH, and Working at Height.
Proven skills in electrical/electronic fault diagnosis, system integration, and analogue/digital telecoms systems.
Experience with RADAR, radio, and microwave communications systems.
Capable of configuring and supporting IP networks and IT-connected devices.
Ability and certification (or willingness to obtain) to work safely at height and in confined spaces.
Must pass medical evaluations and maintain physical fitness for operational duties.
Ability to obtain and retain security clearances (BPSS and CTC).
Highly organised, self-motivated, and confident when supervising teams and contractors.
Flexible to work evenings, weekends, and Bank Holidays on a rotating basis.
Strong interpersonal skills with a focus on service delivery and collaboration.
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Company Overview
At IITAC, we value providing superior customer service and are committed to the successful operation of our information technology systems. The role of help desk technician will assist our customers with questions and problems concerning computer systems, hardware, and software.
The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, aiming to resolve issues with efficiency and maintaining a high level of customer satisfaction. The role requires excellent problem-solvers with outstanding communication and customer service skills.
Job Purpose
To provide a consistent high level of customer service by providing timely, effective and knowledge-based IT support to all IITAC customers, fielding questions and concerns to provide optimal IT-based solutions.
Objectives
Provide quick and effective assistance with information technology systems
Guide customers remotely and in person through systems configuration, troubleshooting and maintenance
Listen attentively to customers’ questions and concerns and offer optimal solutions
Prioritise customer satisfaction in all communications, directing unresolved issues to next-level personnel
Work with desktop support engineers to provide customers with superior service
Represent IITAC with professionalism and integrity while helping to advance our company mission
Responsibilities
Respond to tech enquiries over the phone, via email, through online chats, or in person
Inform customers about IT products and services
Walk customers step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with customers to maintain high level of service
Communicate customer feedback to the appropriate internal team members
Skills and qualifications
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanour with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Personal Attributes
Passion for problem-solving and customer service
Tech savvy, with experience working in a tech-related field
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Training:Day-release training will take place at Burnley College. Training Outcome:Potential for employment on successful completion of the apprenticeship. Employer Description:IITAC provides a comprehensive range of leading edge IT and communications services to companies and organisations, large and small, around the world.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Patience,Great aptitude for listening,Friendly demeanour,Tech savvy,Eagerness to learn....Read more...
Regional Sales Rep – Builders Merchants E3 Recruitment is recruiting for a Regional Sales Rep working with a leading UK building and construction materials manufacturing group with a large market share, paying £55,000 + Car. The Regional Sales Representative will take overall responsibility for their Block and Industrial aggregates product stream, managing builder’s merchants and key customer relationships in the North of England and the Midlands.What’s in it for you as the Regional Sales Rep
Basic salary of £55,000 per annum
Company Car
3 x Life assurance in salary
KPI Driven Bonus
Private healthcare
Competitive pension
Career development and training opportunities.
Key Responsibilities of the Regional Sales Rep
To manage, develop and support builder’s merchants and key accounts ensuring they retain & improve their market position, maintaining a partnership approach, adding value to relationships
To develop and grow your own ledger of builder’s merchants and key accounts, tracking and winning projects with new clients and customer base
Identify market trends whilst looking for new product opportunities and analyse business figures on a weekly basis
Responsible for quoting all enquiries and tenders for both sand and brick
Liaise with internal sales support and other key stakeholders.
Key requirements of the Regional Sale Rep
A background in external sales selling into Builder Merchants
Strong communicator, naturally persuasive, creative and self-motivated
Making Key communications with existing and new clients to be able to drive Business Development
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Answer phone calls, emails, and other communications promptly and professionally.
Maintain and update electronic and paper-based records, including client files, staff records, and logs.
Assist in the preparation and distribution of reports, correspondence, and meeting minutes.
Manage incoming and outgoing mail and deliveries.
Support the scheduling of care worker rotas and appointments, ensuring efficient coverage.
Assist in maintaining accurate records of service users' care plans and reviews.
Liaise with service users, families, healthcare professionals, and external agencies as needed.
Assist with recruitment administration, including posting job ads, arranging interviews, and processing references and DBS checks.
Maintain staff training, supervision, and appraisal records.
Support the onboarding and induction process for new staff.
Ensure all documentation complies with CQC standards and internal policies.
Assist in audits, inspections, and regulatory reporting.
Maintain records related to health & safety, data protection, and safeguarding.
Process invoices, receipts, petty cash, and expense claims.
Assist with payroll data collection, timesheets, and mileage logs.
Order and manage office and care supplies stock.
Training Outcome:
Permanant position within the company
Further Training opportunies
Employer Description:A local Care services company that offer the following services to the community
-Homecare
-Supported living services
-Care services for people with dementia
-Care services for people with learning disabilities
-Caring for adults over 65
-Caring for adults under 65
-Caring for children (0 - 18)
-Mental health conditions
-Physical disabilities
-Sensory impairmentsWorking Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
You will be responsible for coordinating and delivering certain marketing activities (e.g. content creation, customer research).
Interacting with internal and external stakeholders.
Supporting customer-based marketing activities.
Use a wide range of social media platforms (Instagram, TikTok, etc).
Help in driving customer engagement and retention.
Training:If successful, you will be enrolled into a Level 3 Multi-Channel Marketer Apprenticeship at South Devon College. You will attend weekly-taught lessons at South Devon College which will give you the knowledge and understanding to become a proficient Marketing and Communications Assistant. Supported by your Assessor Coach, Course Tutor and the team here at Educated Recruitment, you will get the chance to hone these skills daily.
This role is truly a fantastic opportunity for anyone looking to create a new career or upskill on existing experience. Upon completion, you will receive a recognised Level 3 Multi-Channel Marketer Apprenticeship certificate as well as professional recognition with Chartered Institute of Marketing (CIM) and Digital Marketing Institute (DMI) which the apprenticeships align with.Training Outcome:This will be discussed towards the end of your apprenticeship.Employer Description:Educated Recruitment are a supply teaching agency based in South Devon. We pride ourselves on supplying professionals that meet the needs of the Education sector. Offering over a decade of experience within the recruitment industry. Local and independent education specialists Proud to provide an excellent service to schools and teachers Committed to safeguardingWorking Hours :Monday - Friday, 9.00am - 5.00pm. 40 hours a week. with one hour for lunch breaks.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Logical,Team working,Creative,Initiative....Read more...
Testing computer equipment and recording the test results on our bespoke internal system
Learn to assemble, configure and install major brand server hardware and peripherals
Investigate, diagnose and troubleshoot a wide variety of problems with network and computer hardware, device drivers and operating systems
Configure and install network hardware (switches and routers)
Audit and test a wide variety of machines, producing audit reports for clients
Training:Delivery model:
Work-based training with your employer
Day release during term time (approximately 1 day a week for 1 year)
Regular meetings with your training coordinator to monitor progress and well-being
Approximately four on-site assessment visits per year
Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
Level 2 Functional Skills in English and Maths (if required)
Level 3 Information Communications Technician Apprenticeship
End Point Assessment:
Work-based project and presentation
Portfolio-based interview
Training Outcome:Permanent positions available progressing from Junior through to Senior Hardware Engineers.Employer Description:IT company based in Witney providing IT hardware solutions for refurbished equipment, system upgrades, installation and decommissioning , break/fix maintenance, technical support and training.Working Hours :Monday to Friday, 9am to 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
Provide effective professional IT support for Timpson group colleagues when requesting IT help
Maintain call logging processes to support efficient IT support response
Respond to queries and call outs in a timely manner and keep colleagues up to date with progress
Establish good working relationships with users both internal and external contacts
Troubleshoot network/desktop problems effectively through diagnosing and solving hardware and software faults
Provide support documentation including procedural documentation as required
Ability to prioritise and manage workloads
You may on occasion be expected to provide cover for other members of the IT team and therefore must be flexible in both your hours of work and responsibilities
Any other general duties within the IT support to support the tea
Training:Information Communications Technician Level 3.Training Outcome:The successful candidate may be offered full-time employment.Employer Description:Timpson is a name you can trust. Choose from our huge range of products and services, then either pop into your local store or place an order online. There is always more than meets the eye with Timpson. One of the secrets of our success as the UK's leading retail service provider is our ability to develop new ideas and diversify. This isn't just shown in the number of services that we offer but also in the different companies that form part of the extended Timpson family. Timpson, Timpson Locksmiths, Max Spielmann, Snappy Snaps, Tesco Photo, Johnson's Dry Cleaners and Jeeve.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
Work alongside the experienced IT team whilst learning all aspects of the role and the systems used within the organisation
Administration and maintenance of desktop and server hardware and software systems, including directory services, operating systems, Microsoft 365 and database systems
Administration and maintenance of the company network, including switches and Wi-Fi access points
Creating, distributing, and maintaining user accounts and profiles, including remote/local access accounts and cloud system accounts
Deal with enquiries and communicate effectively with customers, colleagues and internal/external personnel
Assigning and revoking company equipment including laptops, smart phones, and access tokens
To ensure accurate record keeping using IT systems
To follow processes and procedures within the IT Service and assist in updating these when appropriate
To work in line with ‘best practice’ ensuring compliance to relevant policies and to ensure compliance with regulatory standards
To maintain confidentiality and discretion
Assist in general administration and support
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:Crowder Consulting is a professional business of consulting engineers, software developers and data analysts. We are positioned in a niche area of the water industry providing solutions to save water and protect the natural environment. Through our leading Water Network Management System, Netbase, along with our engineering consultancy and data analytics services, we support UK and international water operators in optimising their network management and responsibly minimising water losses.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Organisation skills,Number skills,Analytical skills,Team working,Initiative,Confident telephone manner....Read more...
Develop and execute marketing campaigns across digital channels, including social media, email, and web content.
Create engaging content that aligns with allGym’s brand voice and appeals to our target audience.
Monitor and analyse campaign performance using tools like Google Analytics to inform future strategies.
Use the organisation’s CRM system to maintain accurate customer records and support targeted communications and marketing strategies.
Collaborate with internal teams to ensure consistent messaging across all platforms.
Stay updated on industry trends to bring innovative ideas to our marketing efforts.
Conduct primary and secondary research (e.g. surveys, keyword analysis, competitor research) to gather relevant marketing insights.
Contribute to budget tracking and ensure marketing activities are delivered in line with financial plans and performance targets.
Translate findings into data-led recommendations to inform decision-making, targeting, and campaign planning.
Ensure a safe and welcoming environment for all gym members.
Training:
Multi-channel marketer Level 3
Online day release
Training Outcome:Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:At allGym, they're redefining fitness with our expansive 30,000 sq. ft. facility, offering 24/7 access, premium equipment, and a vibrant community. Our mission is to empower individuals to achieve their fitness goals in an inclusive and energetic environment.Working Hours :Monday - Friday, 6.00am - 10.00pm.
Weekends, 9.00am - 6.00pm.
Shift patterns would alternate between those hours week to week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Handle incoming and outgoing communications – including emails, calls, and post – ensuring timely and appropriate responses.
Organise and coordinate meetings.
Maintain up-to-date records and filing systems.
Communicate with clients to provide updates and request any outstanding documentation.
Demonstrate a professional and polite telephone manner at all times.
Confident use of Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Strong written and verbal communication skills.
Well-organised, with the ability to prioritise tasks and manage a varied workload effectively.
Comfortable dealing with colleagues and clients in a professional and confident manner.
Ensure all data is processed and stored in line with relevant legislation, with full regard for security and confidentiality.
Accurately input and update internal data systems as required.
Process documentation quickly and accurately to support team operations.
Receive and manage client files, uploading key information to online portals (full training will be provided).
Training:Business Administrator Level 3 Standard.
This qualification requires college attendance once per month.Training Outcome:We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.Employer Description:We are a specialist commercial estate agent acting on behalf of business owners who, for varied reasons, wish to sell their business. We deliver a bespoke service for a wide variety of clients ranging from the retail sector, day nurseries and large multi-million-pound enterprises.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a Training & Events Apprentice, you’ll play a key role in supporting the delivery of funded education programmes. A typical day may include:
Coordinating communications - liaise with training providers, internal teams, and external stakeholders to share updates, respond to queries, and ensure smooth programme delivery.
Managing data and records - input and maintain accurate data in databases, prepare reports and spreadsheets, and assist with processing invoices and budget tracking.
Supporting events and programmes - help plan and deliver training events, prepare materials and packs, and ensure logistics are in place for successful execution.
You’ll also be expected to communicate professionally, work independently across the county, and uphold safeguarding and equality standards.Training:As a Training & Events Apprentice, you’ll follow a structured schedule combining hands-on work with study towards a Level 4 Improvement Practitioner qualification. You’ll gain experience supporting education programmes while completing online learning, attending workshops, and receiving regular mentoring to develop your skills and track progress.Training Outcome:Although there are no guarantees that there will be any vacancies within the Education & Skill service, completion of this apprenticeship would place the successful applicant in a better position in any suitable recruitment that may take place, at the end of the programme.Employer Description:West Sussex County Council (WSCC) is a diverse organisation that provides services to more than 850,000 residents every day. Our teams use their experience to enable and challenge the Council to deliver improved efficiency and effectiveness.Working Hours :Monday - Friday, working hours to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
Contracts Manager - Social Housing - Glasgow - Up to 52K plus car allowance and bonus CBW have a new opportunity fora dynamic and experienced Contract Manager to take full accountability for the financial and operational performance of a key contract. The role requires a proactive leader who can manage service delivery across multiple locations, ensure compliance with legal and internal standards, and build strong relationships with clients and partners. Key Responsibilities:Take full responsibility for the contract’s financial performance and budgetary control.Ensure compliance with all statutory obligations and internal policies across stakeholders.Manage health, safety, environmental, and quality (SHEQ) risks using RAMS, PPE, ongoing training, and adherence to safety procedures to provide a safe working environment for all parties.Establish and maintain effective working relationships with internal teams, clients, suppliers, and subcontractors to enhance service delivery and operational performance.Foster positive and long-lasting relationships with clients and affiliated organisations.Oversee service delivery across multiple locations, ensuring collaboration and resource alignment across all teams.Create and maintain a robust business plan that aligns with contractual goals and client expectations.Define, monitor, and manage SLAs and KPIs, constantly seeking opportunities to add value.Support and guide mobile teams to deliver services in line with agreed standards and performance metrics.Oversee planning, execution, and quality assurance for all planned preventative maintenance (PPM) and reactive works.Ensure accurate documentation of completion times for all work types using the asset management system.Conduct monthly audits and compliance checks, reporting key findings and escalating issues when needed.Collaborate with senior management to review monthly performance and shape strategic plans.Support the development of direct reports through training, performance reviews, and mentorship.Deliver internal training sessions and corporate communications.Lead on contract negotiations and support business development initiatives.Oversee the coordination of support functions to ensure consistent service delivery.Evaluate and manage the performance of third-party suppliers and subcontractors.Maintain a clear understanding of client contractual obligations across all services.Conduct regular client meetings to understand evolving needs and align service delivery accordingly.Identify and implement cost-saving strategies and revenue-generating opportunities in collaboration with operational teams.Package & BenefitsCompetitive salaryCompany car or car allowanceAnnual bonus scheme25 days annual leave plus public holidaysLife insurance (3x annual salary)Private medical insuranceTo be considered:Proven experience in contract management, particularly in Social Housing and compliance environmentsStrong technical background with relevant M&E qualificationsThorough understanding of building services, compliance, and relevant legislationHealth & Safety qualification (essential)Knowledge of HSG274 and water systems managementProficient in CAFM systems and digital reporting toolsAsbestos awareness certificationComputer literate with good working knowledge of standard office softwareExcellent interpersonal and stakeholder management skillsStrong verbal and written communication abilitiesHighly motivated, with the ability to work both independently and as part of a teamFlexible, adaptable, and calm under pressureFull UK driving licence (clean and valid) is essential....Read more...
Are you a highly organised problem-solver with a knack for procurement and logistics - and ready to thrive in a fully remote role?We're looking for a proactive Procurement Administrator to support our operations team in ensuring smooth, cost-effective delivery of materials, services, and equipment. From supplier coordination to managing our fleet and procurement systems, you'll play a vital part in enabling successful project delivery - all from the comfort of your chosen workspace.Key Responsibilities:
Procure materials, equipment, and services to meet project needs and budget targetsManage purchase orders, supplier communications, and delivery trackingCoordinate with project managers to respond to material requests promptlyMaintain procurement and asset records using tools like Salesforce and BoxOversee fleet operations including driver allocation, MOT, insurance, and servicingMonitor usage and maintenance of equipment and vehicle assetsSet up and track payments (including for PCNs), ensuring all documentation is accurate and up to dateEnsure consistent supply chain continuity through effective liaison with suppliers and internal teamsConfidently use Microsoft Office (especially Excel) and other digital platforms
What We're Looking For:
A highly organised and proactive individual who thrives under deadlinesExcellent communication skills with experience managing supplier relationshipsBackground in procurement, fleet management, or administrative supportConfident with digital systems (Salesforce, Box, Excel) and tech-enabled workflowsStrong problem-solving and multitasking skills in a dynamic remote setting
Why Join Us?You'll have the autonomy of remote working with the structure of a well-organised and supportive team. If you're looking to bring order, efficiency, and value to procurement operations, we'd love to hear from you.Ready to apply?Please send your CV and a brief cover letter outlining why this role is right for you - we look forward to connecting.....Read more...
Key Responsibilities:
Accurately provide information regarding the organisation’s products, services, and procedures
Respond to customer enquiries in a professional, courteous, and timely manner via phone, email, or other communication channels
Resolve customer issues effectively or escalate them to the appropriate department as needed
Maintain accurate and up-to-date records of customer interactions using internal administrative systems
Conduct follow-up communications to ensure customer needs are fully addressed
Assist the customer service team with a range of administrative and clerical tasks to support efficient operations
Learn and apply customer service standards, business processes, and administrative procedures
Participate in training and complete all required coursework as part of the Business Administration apprenticeship programme
Training:Business Administrator Level 3 Apprentice Standard.
Monthly College attendance either on site at our Pennine Five Campus: Block 5, Pennine Five, 18 Hawley Street, Sheffield, S1 4WP or online Google Classroom. Training Outcome:The successful candidate will be enrolled on a Level 3 Business Administration apprenticeship programme and will receive comprehensive support through on-the-job training, coaching, and mentoring to help them succeed in their role and achieve their qualification.
In addition, there will be the opportunity to gain broader business insight by spending time in various departments across the organisation through one-week rotations. This will provide a well-rounded understanding of how the business operates as a whole.Employer Description:OSLCT prides itself on a manufacturing heritage that dates back to 1865. Our brands – Rotabroach, Unibor, G&J Hall, and Taylor & Jones design and manufacture magnetic drills, annular cutters, and other power tool accessories for metal cutting.Working Hours :Monday to Friday (no weekends) 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Ability to listen and respond,Confidence to ask questions,Reliable and Punctual....Read more...
