Providing end-user desktop support
Supporting and maintaining MS server/desktops and macs and supporting and maintaining Office 365 solutions and G Suite solutions
Setting up and configuring new laptops and desktops. Also installing authorised software to laptops and desktops
Ensuring security and upgrades are applied to desktops and laptops and kept up to date. Whilst troubleshoot desktop and system problems, diagnose, and solve hardware/software incidents/problems
Incident and problem management
Provide exceptional service support to the business
Provide solutions/work arounds to incidents and problems and contribute to polices, processes and procedures
Install, maintain, and support new applications
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:After completion of your programme there is a potential opportunity to progress onto a Level 4 apprenticeship programme (Foundation degree). This is not guaranteed but is dependent on performance throughout the duration.Employer Description:The Service Team at Vizst Technology is responsible for supporting and maintaining clients’ IT systems and for providing efficient desktop support to all business users. The team is responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
Assist with laptop and mobile device setup, imaging, and installation as needed
Install software applications and apply updates
Review, prioritise, and respond to Service Desk tickets using defined recording practices
Assist colleagues with administration, troubleshooting and security functions in all areas of IT
Perform other IT-related duties as directed by the Head or Service Delivery or Group IT Director
Set up and maintain active directory-user accounts and security groups
Support with Change Management
Help maintain and adjust as needed KPIs and SLAs both internal and with the business units
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:We're not just an agency; we're the trendsetters in the integrated era of B2B, armed with a global team of 300+ B2B specialists ready to unlock your potential. Our clients include the biggest names in the tech universe. We're talking partnerships with the trailblazers and the disruptors - working with them across the entire funnel to achieve the kind of growth that turns heads and wins awards. We thrive on identifying, recruiting, and nurturing talents and you're next on our list!Working Hours :Days and shifts to be confirmed.Skills: IT skills,Problem solving skills....Read more...
Provide first-line technical support to all departments.
Act as the first point of contact for support calls.
Log all support calls on the fault logging system.
Set up and configure IT equipment and mobile devices.
Manage and maintain the IT inventory system.
Provide match-day technical support and on-call assistance as required (optional).
Ensure all equipment and systems are operational prior to home matches.
Liaise with external suppliers and support contractors.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns with and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Join the IT team at Blackburn Rovers Football & Athletic Ltd, a historic professional football club founded in 1875. As an IT Apprentice, you will provide first-line support to the business over the phone, in person, and via remote software. You’ll be responsible for building and configuring PCs and laptops, while learning from and assisting fellow team members.
Working within a small, hands-on team, you’ll gain experience with a wide range of IT solutions and network systems that support operations across a football stadium—a unique and valuable learning environment for anyone starting a career in IT.
This apprenticeship offers the chance to develop valuable IT skills, with the potential to progress into a permanent role within the organisation.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Team working....Read more...
Assist with diagnosing hardware and software issues on desktops, laptops, and mobile devices.
Support in carrying out repairs including component replacements, upgrades, and system rebuilds.
Help maintain accurate job records and manage ticketing systems.
Provide friendly and professional front-desk support to walk-in customers.
Support stock management and basic workshop organisation.
Assist with client onboarding to Microsoft 365, including account setup and licensing.
Learn to manage users, groups, and permissions within Microsoft 365.
Help troubleshoot common email, Teams, and OneDrive issues.
Support security administration including MFA, password resets, and compliance checks.
Shadow senior staff in resolving client tickets and projects.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:This apprenticeship is designed to provide a strong foundation for a career as an IT Technician, Microsoft 365 Administrator, or Helpdesk Engineer. Successful apprentices may progress into permanent roles within the company or continue into advanced IT qualifications.Employer Description:Computer Angels is a London-based IT support company offering friendly, expert computer services to home users and small businesses. Since 2005, they've provided help with installations, repairs, virus removal, networking, data recovery, and more—both remotely and through on-site visits. Based in Fulham, they serve areas across West and South West London, with a “no fix – no fee” guarantee.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills....Read more...
Set up and configure desktops, laptops, printers, and other hardware
Diagnose and resolve hardware and software faults
Install, update, and maintain software applications
Provide first-line IT support to staff, resolving queries in a timely manner
Maintain and support local network connectivity (LAN/Wi-Fi) and assist with VPN or remote access setup
Log, monitor, and manage IT support tickets, escalating complex issues where appropriate
Assist with asset management, maintenance schedules, and equipment tracking
Manage digital and artwork asset libraries across multiple online platforms
Maintain accurate records, data, and pricing information across systems
Administer user profiles and permissions on digital platforms
Respond to online platform support queries and ensure issues are resolved promptly
Prepare and maintain reports, data exports, and related documentation
Support digital workflows and assist with improvements to online processes
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:UYR Ltd is a UK-based creative agency specialising in design, print, and multi-site marketing solutions. Founded in 1998, they offer end-to-end services including graphic design, large-format printing, POS materials, warehousing and national distribution—particularly for retail, hospitality and education sectors. With a strong focus on sustainability and quality, UYR supports brands in delivering consistent, high-impact marketing across multiple locations.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
First point of contact for troubleshooting hardware and software problems, providing excellent support via phone, email and in-person
Monitoring tickets efficiently through an online ticketing system, responding to support requests, and ensuring staff are kept up to date with status updates
Maintain high levels of incident ownership through the incident lifecycle to provide a satisfactory resolution
Setting up user accounts, laptops, and smart phones for new starters joining the firm
Preparing meeting rooms for Teams and Zoom calls, and presentations
Arranging for home working equipment to be dispatched or collected from employee's homes
Involvement within training processes for new starters, ensuring they are confident with the applications/software they are using
Resolving hardware and software issues relating to mobile devices as well as resolving hardware issues relating to PCs, monitors, phones, keyboards and mice, speech mikes and webcams
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:This is an 17-month fixed-term contract, with the possibility of a longer-term opportunity within the team once the apprenticeship has been completed. The team has a strong record of retaining IT apprentices into roles within the team.Employer Description:At Wedlake Bell, we work together to provide our clients throughout the UK and internationally with a seamless legal service to satisfy all their objectives – whether it is business or personal. In short, our clients always come first. We offer our clients a package of linked services and are highly regarded for our recognised expertise and service capability which is second to none. Our approach is to be commercial, flexible and pragmatic and we aspire to always work with our clients as business partners.Working Hours :Days and shifts to be confirmed.Skills: Attention to detail,Customer care skills,Team working....Read more...
Monitor the service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set
Call/chat handling for all inbound customer contact to support new and existing ticket requests
Assist in creating new or updating existing documentation
Log all tickets and service requests reported via telephone, chat, email, or automatically generated
Take ownership of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycle
Carry out initial support and classification of tickets and service requests to determine the correct SLA / urgency
Ensure that all telephone, chat and email requests are logged within the ticket management tool
Complete investigation and diagnosis via the remote management tools available or via communication with the end user
Resolve tickets by implementing permanent fixes or work around to known errors
Resolve service requests by following standard work instructions / processes
Invoke appropriate technical escalation to ensure SLA is achieved
Provide a single point of contact to the user for tickets, ensuring regular status updates are communicated to the customer
Identify and report any potential service breach to the Service Desk Management
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Northrop Grumman is a leading American aerospace and defence technology company that designs and builds advanced systems for air, space, land, sea, and cyberspace. Its work spans stealth bombers, autonomous aircraft, satellites, missile defence, and cybersecurity solutions—supporting U.S. and allied defence operations worldwide.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Analytical skills,Team working....Read more...
POS system configuration: Configure systems according to client specifications
Backoffice system administration: Maintain and troubleshoot POS and Backoffice systems
Account management: Support the setup and maintenance of customer and vendor accounts within the POS system
Training: maintain excellent product knowledge and provide training sessions to clients and stakeholders
Hardware preparation: Prepare hardware for installations, including setup and testing
Compliance documentation: Ensure all compliance documentation is accurate and up to date
Repairs and maintenance: Assist in managing repairs and maintenance of POS hardware
Inventory control: Help manage inventory levels and ensure timely restocking of necessary components
Courier dispatches: Manage courier dispatches for hardware deliveries and returns
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Based in Braintree, Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions. Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and to follow this with first class after-sales customer care.
We are one of the leading omni-channel retailers across the UK, but more than that, we are a great place to work. We value you and your development. We pride ourselves on giving our team members the opportunity and continued training and development to enable them to progress their personal and professional skills.
Our aim is to create a fun and creative environment, where your success is paramount to ours and you are given the right tools, support, and platform to achieve your goals. More than that, we want every team member to be happy in their work and feel they can contribute and add value to the business.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working....Read more...
Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow up and closing quotes with adequate description and detail
Technical responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
Quality management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc.)
General: Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members
Training:Why choose our Azure Cloud Support Specialist Information Communications Technician apprenticeship?
The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 Apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Functional Skills in maths and English, if required
Get an introduction to Windows, Linux and PowerShell
Training Outcome:90% of QA apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.Employer Description:Turn IT On provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT On is a friendly and supportive place to work where people feel trusted and respected.Working Hours :Monday to Friday, 8am- 4:30mSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
An exciting opportunity has arisen for a Validation & Verification Engineer to join a leading flight software team working on cutting-edge space missions. This role offers the chance to contribute to next-generation orbital debris removal and satellite servicing projects, a truly unique opportunity to make an impact on the future of space sustainability.
Were looking for someone with a strong background in real-time embedded software whos ready to take the next step in their career and play a key role in ensuring flight software reliability, performance, and safety.
Youll be responsible for the verification and validation (V&V) of onboard flight software for satellite missions, defining solutions based on system requirements and collaborating across subsystems to ensure robust, high-quality software delivery.
Key Responsibilities:
- Participate in the validation and verification of flight software for satellite onboard computers.
- Review technical specifications and requirements documents (SRS, ICD, SDD, etc.).
- Design, implement, and automate test cases and scripts.
- Develop and maintain test environments and simulators.
- Identify and implement test equipment solutions.
- Collaborate with subsystem teams to define software needs and interfaces.
- Contribute to technical reviews and knowledge sharing across projects.
Essential Skills:
- Proven experience designing and automating test cases for real-time embedded software.
- Strong programming ability in Python, including dependency and environment management.
- Experience in software validation facilities (numerical, hybrid, or hardware-based).
- Familiarity with Git and modern software development workflows.
- Background in space software verification and validation (C/C++).
- Understanding of communication protocols (PUS, CCSDS, CAN, SpaceWire).
- Knowledge of ECSS standards, especially ECSS-E-ST-40C.
- Strong understanding of the software development lifecycle.
- Proactive, self-managing, and able to take ownership while working collaboratively.
Desirable Skills:
- Experience with RTOS platforms (VxWorks or RTEMS).
- Familiarity with CI/CD pipelines and UML.
- Experience with Linux environments, shell scripting, and QT-based applications.
- Knowledge of cFS framework, SPARC V8 or PowerPC architectures.
- Understanding of mission design lifecycles from concept to operations.
Whats on Offer
- Competitive salary
- Flexible working around core hours (optional 9/75 pattern)
- Hybrid working options
- 2528 days annual leave + bank holidays
- Private healthcare, life insurance, and long-term sick pay
- Relocation support & visa sponsorship (where applicable)
- Modern, state-of-the-art workspace
- Regular team and social events
- Opportunity to work with an international team on pioneering space technology
If youre an experienced Flight Software Engineer or Verification Specialist ready to contribute to mission-critical space systems, wed love to hear from you.
RW....Read more...