1st and 2nd Line IT Support: Resolve 1st and 2nd Line IT support requests inline with ITIL best practices
Application Support: Provide support for applications, including Cargowise, ensuring best practices are followed
License Management: Manage licenses for IT services
Inventory Management: Assist in ordering and managing inventory of IT and networking equipment
User Security Maintenance: Maintain and upkeep user security, including security passes
Internal Directory Updates: Update the internal company directory and create quality newsletters for internal staff
Collaboration with IT Strategy Manager: Work closely with the IT team
Strategy Manager, providing insights and suggestions on improving IT practices within the organisation
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Employer Description:Established in 2000, we are a privately-owned UK company with six working sites in the UK backed up with a truly global reach. We are a young dynamic forward thinking business who really value our people, we offer a modern safe working environment that allows our team to thrive and succeed.Working Hours :All details will be confirmed at interview.Skills: IT skills,Attention to detail,Creative,Non judgemental....Read more...
Key Responsibilities:
Support & configuration of barcode scanners (ex. Data logic, Motorola, Honeywell handheld, Intermec etc. Support & configuration of barcode printers for Shop Floor and Office (ex. Zebra, Printronix, Intermec etc.)
Support & configuration of any printer (non-barcode) on shop floor and in office like HP. Support & configuration of smart devices such as MX2 / Motion and Dell Tablets for workstations
Configuration of PC's (Critical Shop Floor and Office)
Co-ordination with towers team (AM (MES, SAP), NW, DCH, EUS) for End user related activities
Support and configuration of line side devices, HMIs/ MRTs, Dell Tablets/Touch Pads
Training:You'll be completing a Level 3 Information communications technician apprenticeship standard, including Functional Skills if required, through the Azure Cloud Support Specialist programme.
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell
Training Outcome:Rewards & Benefits:
Private Medical Scheme
Group Life Assurance
Income Protection (GIP)
Salary sacrifice car lease scheme
Employee discount scheme
Cycle to work scheme
Annual leave: 22 days of annual leave in a Financial Year + 8 public holidays.
Contributory Pension Scheme: Subject to your probation being passed
90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average. Employer Description:Tata Consultancy Services an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 56 years.Working Hours :All details will be confirmed at interview.Skills: IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
An exciting opportunity has hit the market with a specialist in Traffic management solutions. We are currently hiring for a Software Developer to join a talented engineering team based in Kent.
The successful Software Developer in Kent will report directly to the Senior Software Engineer and play a key role in designing and developing cutting-edge applications used across high-profile surveillance and traffic systems worldwide.
Main Responsibilities of the Software Developer, based in Kent:
Develop intuitive and responsive web applications using JavaScript, HTML, CSS, JSON, React.Js, and TypeScript
Design and implement REST APIs and GraphQL integrations
Conduct automated testing using Selenium
Manage cloud deployments on AWS and Azure platforms
Use Git (BitBucket) for version control, ideally in a Linux environment
Collaborate closely with the back-end development team to integrate front-end components with robust back-end systems
Technical Skillset Required for the Software Developer based in Kent:
Front-End: JavaScript, HTML, CSS, JSON, React.Js, TypeScript.
Back-End: Java, Spring, Spring Boot, JPA/Spring Data.
Databases: SQL and NoSQL.
Message Queues: RabbitMQ, Kafka, Redis.
Testing: JUnit, Mockito, JaCoCo.
Tools & Platforms: Selenium, AWS, Azure, Linux, Git (BitBucket).
Strong communication skills and a team-oriented mindset are essential.
This is a fantastic opportunity for a driven and detail-oriented Software Developer who’s passionate about building innovative software solutions that make an impact in the real world.
To apply for this Software Developer role in Kent, please send your CV to kchandarana@redlinegroup.com or call 01582 878 830 / 07961 158 784 for a confidential discussion.....Read more...
Professional Services Engineer – Genesys Cloud
Exciting opportunity to join a rapidly expanding CCaaS provider as a Design & Deployment Engineer in the Professional Services team. This is an innovative company utilising open source technology, leading the way with hosted telephony, Asterisk PBX, CCaaS solutions & AI.
They are winning contracts hand-over-fist and subsequently need another capable CCaaS specialist for project work. This is a client facing position where you will be involved in the full end-to-end solution deployment including project planning, preparation of low-level designs and deployment work from the OS build through to configuration and go-live. You will also act as an escalation point (3rd line) for complex troubleshooting.
This is a vibrant organisation offering a good work / life balance - flexible working, collaborative environment and real opportunity to grow with the organisation as they scale. A team environment where your skills and expertise will be valued.
Essential Experience:
Experience of CCaaS / VoIP project work / solution deployments
Experience supporting or deploying Genesys Cloud
Ability to interact with clients/customers – working with them to understand and define requirements.
Ability to produce low-level solution designs for SME and enterprise level customers.
Strong Linux skillset - ability to install, configure and troubleshoot Linux.
Strong understanding of SIP protocols.
Good understanding of network fundamentals - Routing, Switching and Firewalls
Paying between £55,000-65,000 + benefits depending on experience.
London office – Remote working available.
Candidates must be eligible to work in the United Kingdom.
....Read more...
Provide first line IT support to over 130 businesses across Yorkshire and beyond both remote and on site.
To organise your own time and self-manage your workload, ensuring all time spent on a job is logged.
Visit client’s sites as and when required.
Preparing laptops to go to customers sites, diagnosing problems with laptops that have come in, including configuring new laptops, replacing parts on used laptops to then return to customers.
Install client OS systems to new laptops, install software and hardware programmes to laptops including Office 365, Azure AD.
Work with a number of network devices including routers, leased lines, creating firewalls, setting up VPN’s, DHCP, DNS, VLANS, TCP/IP.
Managing customer expectations, giving realistic timeframes and advice.
Create, manage and escalate tickets to helpdesk when needed using RMM and PSA in line with SLA.
Conduct software updates virtually by remoting into users or in person on site or with PC’s brought to the office.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Permanent employment after successful completion of apprenticeship.Employer Description:AFP Technology is looking for motivated and curious individuals to join our team as IT Apprentice. This is a fantastic opportunity to gain hands-on experience, learn from industry professionals, and build a foundation in IT support, all while earning and working towards a recognised qualification.Working Hours :Monday to Thursday 9am – 5pm, Friday 9am – 4:30pmSkills: IT skills....Read more...
Providing support to all staff onsite and remotely.
Help the Helpdesk Management Team with continued business improvements.
Communicate daily to clients with open tickets.
Being an available onsite resource 5 days a week, to be hands-on to resolve all IT problems.
Managing the client’s expectations with ongoing tickets.
Ensure all client-related problems are logged correctly.
Inform the Lead Engineer of any tickets requiring escalations.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
There is a strong possibility of gaining a full-time role once you have successfully completed the apprenticeship
Employer Description:Planet IT are an award winner leading IT company offering complete out-sourced IT solutions to organisations across the UK and Europe. Based on Milton Park, Oxford, we provide a comprehensive range of support services, software and hardware solutions to major blue-chip clients and our technicians are highly skilled in planning, implementing and trouble shooting.
Planet IT strive to become one of the top places to work in the UK – in fact, we believe that we already are! Most of the team have been here for years, have built a terrific career, and as corny as it may sound, we really do call ourselves the Planet Family.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Customer care skills,Problem solving skills....Read more...
As a growing company with a professional ethos and a can-do attitude, it would suit any young person with drive, ambition and a willingness to learn.
Primary role:
Working as part of the support team you will be expected to provide first line technical support to the company’s existing client base. This will involve the diagnostics and troubleshooting of issues through to fault resolution
You will be predominantly working with MS windows based client – server networks of up to 50 users
Main responsibilities:
First line support issues for windows desktop users
Dealing with customer issues via telephone and email
Build and configuration of desktops and laptops
Dealing with office 365 and Azure managed services on behalf of clients
Configuration and pre–installation setup of various hardware
Carry out pre-installation surveys, upgrades and new system installations
Onsite (Covid safe environment) installation of new equipment and troubleshooting of client issues
Training:Why choose our Azure Cloud Support Specialist apprenticeship?The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and Powershell
Training Outcome:
For a successful apprentice, there is a huge potential for professional growth in this fast moving and thriving environment
Potential salary increases would be connected with this growth on completion of the apprenticeship
The company’s previous apprentices now occupy more senior positions in the organisation
Benefits:
Flexible working hours
Smart-casual dress code
After-work social events
Team building days
Annual paid for staff events inc Christmas party
Employer Description:The company offer IT Support Services and specialise in installing new hardware or software to ensure their customers are getting the best out of what you already have in place. They pride themselves on providing a first class personal service for their customers by listening to what they need and creating bespoke solutions that help them get the most from their business IT infrastructure, hardware and software.Working Hours :All details will be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
Position: IT Infrastructure Support Engineer
Job ID: 2394/5
Location: Surrey
Rate/Salary: Competitive – Salary advised upon application
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: IT Infrastructure Support Engineer
Typically, this person will provide hands-on support and management of both corporate and customer-managed IT infrastructure, playing a key role in maintaining high availability of systems and ensuring the security and performance of the IT environment. They will also contribute to IT projects, disaster recovery planning, and ongoing infrastructure improvements.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the IT Infrastructure Support Engineer:
Build, maintain, and support both physical and virtual environments, including network storage, backup and recovery systems.
Support IT infrastructure across HQ, remote offices, and customer sites, ensuring seamless integration.
Ensure server builds and networks comply with internal and customer IT security policies and accreditation standards.
Maintain software compliance and licensing records, including regular audits.
Monitor performance and usage of systems, ensuring optimal operation.
Manage email infrastructure including Microsoft Exchange, cloud services, spam filtering, and MDM.
Support IT Hosting and Security Infrastructure including storage, virtualization, antivirus, patch management, and web filtering.
Provide telephony support and assist with equipment installation.
Deliver user and customer support, including participation in a 24/7 on-call rota.
Support disaster recovery readiness and contribute to IT strategy and continuous improvement.
Qualifications and requirements for the IT Infrastructure Support Engineer:
HND/Degree in Computer Science or equivalent experience
In-depth experience with VMware virtual environments.
Strong knowledge of Microsoft Exchange, spam filtering, and continuity services.
Core Windows OS administration, Active Directory, Group Policy, and PowerShell.
Server and storage hardware expertise (NAS/SAN).
Strong understanding of IT Security and High Availability environments.
Solid foundation in IP networking.
Must be eligible for and able to pass SC (Security Check) clearance.
Must be willing to undertake and complete a 6-month probationary period.
Desirable:
Linux experience.
Familiarity with Blackberry UEM or MDM platforms.
Experience with IP telephony systems.
SNMP monitoring tools.
Knowledge of Endpoint Central, Trellix/McAfee Security, WebMarshal, Veeam, Microsoft SQL Server.
Microsoft certifications.
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
