Troubleshoot and resolve user IT issues
Diagnose and fix software and hardware problems
Manage IT assets and maintain accurate records
Perform admin tasks to support the IT function
Assist with Azure and Office 365 administration, including email account management
Manage macOS devices using MDM (Intune)
Support onboarding and offboarding of employees
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing this is 20% higher than the national average
Employer Description:Climate X is a purpose-driven technology company, backed by GV (Google Ventures), Western Technologies (early investors in Meta, Google, Palantir), Commerz Ventures, Pale Blue Dot, Deloitte, and other world-class investors. We’re a wonderfully diverse, growing team with physical offices in London and New York City. Our mission is to deepen the understanding of our changing planet and inspire meaningful action.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
Document all IT issues highlighted to you and log all communication regarding the support request and resolution in our helpdesk system.
Assist staff to overcome any difficulties they may be experiencing (e.g. printer failure, poor PC performance, telephone disconnections etc.).
Provide a professional, reliable and communicative service to all departments at the Society, ensuring a timely response, the appropriate prioritisation of calls and a suitable resolution.
Escalate any issues or problems that need attention to the relevant support agent. If a serious issue occurs, inform the Head of IT.
Perform regular checks on all Comms room based equipment to ensure it is in an acceptable working order. Log any issues found within the IT helpdesk and manage their resolution.
Administer critical background admin applications.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:We are Epilepsy Society. The UK’s only charity transforming the lives of people with epilepsy through world-leading research, advocacy and care.Working Hours :Days and shifts to be confirmed.Skills: IT skills....Read more...
Key responsibilities:
Diagnose and resolving technical issues across laptops, desktops, mobile phones, and tablets
Deliver both remote and onsite IT support to customers
Setting up and configuring networking hardware and infrastructure
Installing IT equipment and structured cabling systems
Handling incoming calls and logging service requests in the CRM system
Training:Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell. Training Outcome:Once the apprenticeship is completed, for the right candidate, there is an opportunity to become a full-time 1st Line Support, with a salary that can increase from £20,000 to £25,000 per annum. Employer Description:GP Computers, founded in 2011, delivers comprehensive IT support to businesses across the southeast of England. With a team of around 12 professionals, the company operates primarily from its headquarters in Windsor, complemented by a remote office near Oxford and a call centre in Europe.
GP Computers offers a broad spectrum of services, including IT support, online marketing, website development, call centre operations, infrastructure design and implementation, as well as computer and laptop repairs. This diverse expertise allows the company to meet a wide range of client needs efficiently and effectively.Working Hours :Monday to Friday, 8:30am to 5:30pm, with an hour lunch break.Skills: Communication skills,Organisation skills,Customer care skills,Team working,Able to prioritise workloads,Professional / approachable,Full UK driving licence....Read more...
Perform both first and second line support via remote or desk visit.
Prioritise and diagnose incidents and requests according to agreed procedures.
Investigate causes, resolve or escalate to senior team members.
Act as the main contact point, receiving and handling requests for support via multiple channels.
Analyse causes of incidents and inform service owners to minimise the probability of recurrence and contribute to service improvement.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
Upon successful completion of this apprenticeship, you may have the opportunity to join the business permanently or progress onto a more advanced apprenticeship.
Employer Description:Founded in 1800, Downing College in the University of Cambridge has a unique and magnificent setting among twenty acres of lawns and trees yet is located in the centre of Cambridge. The open landscape has a superb collection of neo-classical buildings from the nineteenth, twentieth and twenty-first centuries. Those living and working in Downing enjoy a beautiful environment unique in Cambridge in its spaciousness.
The College is composed of approximately 50 Fellows and 165 non-academic staff and its aim is to help all students to develop their academic ability and personal potential during their time here. We pride ourselves on being a friendly and informal community for Fellows, staff and students alike. Set within this expansive and beautiful landscape, Downing also has a thriving conference business and provides customers with a choice of superior conference, meeting and theatre facilities.Working Hours :Monday to Friday, between 9am - 5pm with 30 mins for lunch.Skills: Communication skills,IT skills,Analytical skills....Read more...
Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation.
System health monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure.
Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational, current, and accessible to end users.
Hardware and software tasks: Carry out software installations, updates, and hardware upgrades as required to support user needs and system performance.
Business continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability.
Documentation: Produce and maintain clear, accurate documentation of IT systems, processes, and workarounds for both end-user guidance and internal IT reference.
Project work: Support the development of existing systems or implementation of new technologies by contributing to assigned project tasks as needed.
Training and user guidance: Provide ad-hoc advice and informal training to end users to enhance their understanding and effective use of available technologies, improving their day-to-day.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:The possibility of full-time employment.Employer Description:With over 25 years’ experience, Golfbreaks are the world’s number 1 rated golf tour operator with over 90,000 5-star reviews. We are renowned for delivering outstanding choice, value and service, whilst providing the reassurance and security of booking with a fully bonded travel company (both ABTOT and ATOL in the UK).
We have 150+ staff based at our head office in Windsor, Berkshire – we also have offices in Charleston, South Carolina and Copenhagen, Denmark, from which our North American and Scandinavian operations are run.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Problem solving skills,Team working....Read more...
You will be building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA).
Duties:
Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer.
Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA.
This will include computers, servers, peripherals and cloud-based applications.
Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real-time basis, including the completion of detailed and accurate call notes.
Act as point of contact regarding all technical issues with manufacturers, suppliers, ISP and external support organisations.
Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met.
Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way.
Identify and raise issues, escalate or resolve them where required and offer solutions to queries by providing a customer interface (using all means for communication tools) to ensure the best possible customer experience.
Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training, as many of our programs offer ongoing development tracks
Benefits:
Health & Wellness - We take health and wellness seriously. Our benefits package includes:
Medical
Dental and vision optical coverage for employees, their partners and dependents (based on age).
Flexibility - Concero is a safe, secure, and supportive place to work, centred around a flexible working culture.
We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).
Employer Description:In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Non judgemental....Read more...
Position: Network Engineer
Job ID: 2394/8
Location: Surrey
Rate/Salary: £40,000 - £50,000
Benefits: On-site gym at the HQ, 25 days holiday plus BH, Hybrid working after 6 months probation
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The job description below will outline this position: Network Engineer
Typically, this person will be responsible for the design, build, maintenance, and support of secure networks for both internal teams and external customers. The role covers the full lifecycle of network management, from design through to commissioning and long-term support, while ensuring security, reliability, and performance standards are met.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Network Engineer:
Act as a subject matter expert for network design, management, and security.
Lead the design, build, test, and commissioning of internal and occasional customer networks.
Support, troubleshoot, and maintain complex network environments including Fortinet firewalls, Cisco routers/switches, VPNs, and VoIP QoS.
Analyse logs, identify trends, and recommend network improvements.
Maintain and update documentation, including configurations, schematics, and support guides.
Provide 3rd line support for escalated network issues, often to tight deadlines.
Liaise with internal teams and external stakeholders to ensure network integrity and service availability.
Participate in on-call and out-of-hours support rota as required.
Qualifications and requirements for the Network Engineer:
Professional networking certifications such as FCSS/FCP and/or CCNA/CCNP (or equivalent).
Minimum 5 years’ hands-on experience designing and managing networks.
Strong technical knowledge of Fortinet FortiGate Firewalls, Cisco Routers/Switches, VPN, BGP, OSPF, IPSec, and VoIP QoS.
Ability to obtain or hold DV Security Clearance.
Strong organisational skills, proactive approach, and attention to detail.
Excellent communication skills and the ability to support and train others.
Desirable: experience with satcom, maritime communications, MPLS, 802.1x, multicast, Linux, Docker, and Python.
This vacancy is being advertised by HSB Technical Ltd, who have been appointed to act as a recruitment partner for this role.....Read more...
