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Account Manager, Ticketing

Full-Time; PermanentDate Posted: July 11, 2025Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams:  the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events.  In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance.  The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.  At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community. The PNE’s Sales, Marketing & Business Development Department oversees the company’s marketing, corporate partnerships, group sales, facility sales, business development and TicketLeader. Our team are hardworking and motivated individuals that have a passion for the Events Industry and the Pacific National Exhibition (PNE).The Account Manager, Ticketing will report to the Manager, Ticketing & Sales. The position plays a key role in ticketing operations, including event builds and box office management.Why join our Team? Inspires an exhilarating and fun-loving workplace.Supports a flexible work environment.Innovates in both concept and process.Thrives and promotes a fast-paced sales & marketing culture.Collaborates with all departments in a positive and proactive way.Proud to be a part of the growth of one of Vancouver’s most iconic institutions.Proud to be ranked in the top twenty as one of BC’s most loved brands – BC Business 2019 What will you do? The Account Manager, Ticketing has leadership, sales, and administration responsibilities to elevate business results, optimize our processes and technology and inspire our workforce in all PNE business channels. This position will divide its time on average with 30% account management, 50% ticketing operations & process management, and 20% leadership & administrative activities. The duties include, but are not limited to: Account Management Develop and maintain positive account management standard operating principles with team leads to elevate business results, grow client opportunities, and optimize ticket sales, processes, and technology.Partner with Marketing team and clients to identify ticket sales patterns and proactively address low selling shows, peaks and valleys in ticket sales and onboarding of new ticketing product offerings.Provide timely ticket reporting for internal and external events.Communicate with stakeholders on event build information for websites and e-blasts,Proof guest communications for pre-sales, announcements, cancelations, and event updates.Represents the interests of the client while maintaining the PNE business objectives and minimizing PNE risk.  Ticketing Operations & Process Management Manage and maintain online ticketing systems, policies and proceduresManage and provide onsite support for the Box Office during eventsResponsible for accuracy of event build set ups, maximizing ticket sales, and settlement processes for a variety of Promoters for onsite & offsite events, as well as all PNE internal events (Playland, Fright Nights, PNE Fair etc.).Maintain high levels of security, safety and fraud controls and ensure seamless scanning with access control systems.Manage inventory controls for all ticketing assets (Scanners, Ticket stock, wristbands, Printers, laptops etc.).Maximize use of ticketing platform functionality and call center technology including general maintenance and implementation of new product offerings.Work closely with Marketing Team on Google analytics analysis, SEO, event emails, social media & TicketLeader branding.  Leadership & Administration Inspire team to maximize their potential and productivity through optimization of processes and technology.Develop a sales & marketing culture across the organization and encourage cross selling at all PNE Events and business channels.Manage regular maintenance of ticketing software programs.Continually evolve knowledge of ticketing trends and develop enhancements for ticket build set ups.Ensure all corporate and client planning timelines are met respectively and diligently including contracts, analysis, financial reporting and maintain documented standard operating policies & procedures. What else? Minimum of 2 years ticketing experience with strong best practices in ticketing processes, quality controls, systems, and operations.1 – 2 years’ experience in sales or account management.Proven experience working with multiple organizational technology platforms including ticketing, events, and financial reporting.Strong understanding of ticketing technology and equipment.Ability to understand and represent another company’s brand at the PNE while balancing PNE objectives.Strong communication skills both written & verbal, with firm attention to detail.Ability to model the PNE’s core values and lead the team to prioritize CART (Communication, Accountability, Respect and Trust) with the full PNE team.Experience with Paciolan is considered an asset.Successful candidates must undergo a Criminal Record Check.  Who are you? Strategic and creative team playerResults-oriented collaboratorMethodical and detail orientedTactful change makerCommitted to striving for excellence.Eager to make a difference. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.  Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $60,000 - $72,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements.  The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.  ....Read more...

Lead Generation Executive

Lead Generation Executive Conservatory Outlet Group Competitive Salary + Commission Structure Leyland Full time Benefits:Commission Structure | 25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Personal development programmes through courses and training | Free parking About us:We are a group of six retail brands operating across the North of England and Cumbria, forming part of the £60 million turnover Conservatory Outlet Group. As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we’re committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service.Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you’re passionate about making a difference and want to be part of a team that values your ideas and hard work, we’d love to hear from you. About the Role:This is a fantastic opportunity for an enthusiastic and self-motivated Lead Generation Team Leader to launch and grow the telemarketing department. As the Team Leader, you will be responsible for growing the team, managing executives and making outbound calls to generate new leads, book appointments, and promote our range of home improvement products.The role also includes overseeing and contributing to lead generation through digital channels, responding to social media comments, engaging with potential customers to drive interest, and managing online live chat to capture enquiries and convert them into qualified leads.Responsibilities: Conduct outbound calls to potential customers to introduce Clearview Home Improvements products and services. These customers are either previous customers or requested information online.Engage with customers in a professional and friendly manner, building rapport and creating a positive impression.Accurately capture customer details and schedule follow-up appointments for the sales team.Manage and support online live chat interactions, providing timely and helpful responses to convert enquiries into qualified leads.Overcome objections effectively and confidently promote our home improvement solutions.Work towards achieving set targets and key performance indicators (KPIs).Provide feedback on customer responses and contribute to improving marketing strategies. What we are looking for: This is an excellent opportunity for individuals who are confident, chatty, and persuasive, with a passion for customer engagement and have management experience in the industry. You will have the following: Previous experience in a role in telemarketing, telesales, or a similar sales role.Confident, outgoing, and persuasive communicator with excellent interpersonal skills.Self-motivated and target-driven with a results-oriented mindset.Ability to handle objections and maintain a positive attitude.Strong verbal communication skills and the ability to articulate product features clearly.Comfortable working in a fast-paced, high-energy environment. If the above sounds like you, we would like to hear from you!How to apply:Ready to start your career with us? Apply within or forward across your CV   INDHS  ....Read more...

Junior Estate Agent Apprentice

Booking property viewings and evaluations. Learn how to conduct property valuations and understand client needs. Shadow experienced estate agents during property viewings. Proactively engage in door-to-door canvassing. Provide exceptional customer service to clients in person and over the phone. Assist in listing properties by gathering key details and photos for marketing. Support the sales team with administrative tasks and client inquiries. Dealing with telephone enquiries and email leads Registering enquiries and arranging appointments Closing deals Follow-up enquiries Proofreading Coordinating move-ins Creative work on social media Working as part of a team and assisting other team members Any other duties as deemed necessary. Training: Upon completion of the apprenticeship, you will achieve Level 2 Junior Estate Agent. You will be able to register as an Associate with ARLA, at your own cost. Delivery is 100% remote via Teams and a series of live workshops. This will facilitate your "off-the-job" learning, along with an online learning platform which you will use for assignments and feedback within your working time. Training Outcome:A permanent position with further training may be available, but dependent on the performance and progression through the apprenticeship. Therefore, not always guaranteed.Employer Description:Bear Estate Agents are your local multi award winning Southend-on-Sea estate agent. Our estate agency has operated in the area for many years and has acquired a mass of information about the area and what it has to offer. Our team is always available for any questions via phone, text, email or even a tweet! Our Southend Estate Agency is the fastest growing around and currently has sold more properties in the last 12 months than any other local Estate Agent!Working Hours :Monday - Friday 9:00am – 6.00pm, 1 hour break Saturday 09.00-5.00pm. Day off in lieu (day to be arranged).Skills: Communication skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Full UK Driving Licence ....Read more...

Customer Service Apprentice

Premier Seeds are currently seeking a Customer Service Apprentice to deliver outstanding service and support to customers across a range of channels. The customer service apprentice will work closely with Sorina on a day-to-day basis to handle customer queries, process commercial orders, and ensure a smooth and positive experience for every customer. Customer communication will take place across: Digital Channels (Social Media Messages on Instagram and Facebook) Email Potentially Telephone (not a service they offer today) As well as supporting customers across our key sales platforms: Amazon Ebay The role will involve providing accurate information, resolving issues efficiently, and maintaining a professional and friendly approach to help drive customer satisfaction and loyalty. Responsibilities: Respond promptly to customer enquiries via email, phone, and social media in line with business requirements Process commercial customer orders accurately and efficiently Provide product information and guidance to help customers make informed purchasing decisions Monitor Amazon and eBay messages to ensure timely and professional responses Assist with maintaining online reviews and ratings by replying to Trustpilot reviews Create a customer complaints log to identify recurring issues and provide feedback to improve processes and the customer experience In addition, this is a small business and from time to time during the busy season the customer service apprentice may be required to support the operational side of the business in printing orders, packaging or dispatch.Training: During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 2 qualification Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021 The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential Training Outcome: This is a brand new role and the company have ambitious plans for growth There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate Employer Description:Premier Seeds Direct was started in 2007 borne out of the frustration with large seed growers, providing limited selections, poor quality and restrictive pricing. The business has developed a great range of products at fair prices and has grown from the kitchen table to a small unit employing 18 people outside Salisbury. The business has recently undergone a buy out and Phil Redman has taken the lead in the business and is looking to convert the strong foundations into a key competitor in the seed market. The business has a loyal customer base and a fantastic value proposition so this is an incredibly exciting time to be on board. As a family run business, they have maintained the friendly, family feel as they have grown. They are a small, supportive team who value new ideas. In addition to a competitive salary, you can look forward to the following: • Pension Scheme • 20 days annual leave (+ 8 bank holidays) • Casual Dress code • On-site parking You will also be supported and mentored by Phil or Zoe as well as being supported through your training with Professional Apprenticeships.Working Hours :Monday - Friday, 9.00am - 5.00pm or 8.00am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...

Marketing Generalist (NL or Belgium)

Start: ASAPLanguages: English, Dutch and FrenchLocation: Can be based in the Netherlands or BelgiumThe Role: Are you ready to supercharge local marketing with a dash of fun, a sense of ownership, and a love for real results? I am seeking a  hands-on Local Marketing & CRM Specialist to grow a fun brand across Belgium and the Netherlands. If you’re a creative problem-solver who connects with communities as easily as with data dashboards – and you can switch confidently between English, French, and Dutch – keep reading!In this unique role, you’ll: Partner up with the Head of Acquisition (think big-picture campaigns), the Head of PR & Social (show off your storytelling), and some amazing teams (for insider know-how and on-the-ground action).Focus on  local execution, on the ground-level engagement, and performance – mixing CRM campaigns, neighborhood partnerships, and hyper-local brand-building.Split your time between visits (so you know your audience), creative campaign work, and the occasional hop across to London for in-person team jams! What you’ll get up to: Local Marketing & PartnershipsUnearth and run exciting local collaborations with businesses, schools, sports clubs (maybe even the local chocolatier?).Bring local events to life in line with the brand standardsSupport General Managers and Sales with on-the-ground tactics that genuinely drive people wanting to join the venue. CRM & Member Journey SupportOwn CRM campaigns from idea to inbox – lead nurture, referral sparks, perfect onboarding journeys, and more.Crunch numbers (conversions, open rates, etc.), tweak strategies, and always chase better results.Help automate and segment comms using our CRM and ESP tools. Awareness & Local VisibilityLocalize national campaigns to make them relevant to individual clubs and communities.Keep assets, landing pages, and Google profiles in tip-top local SEO shape.Jump on seasonal events, community happenings, and media opportunities to boost presence. Measurement & ReportingTrack and share venue level KPIs — think new enquiries, conversion rates, retention stats, and more.Work with the Head of Acquisition on data-driven recommendations (bring your inner marketing scientist).Feed insights back to the central team to keep us learning and winning. About You (Who we’ll high-five and hire): 3+ years of hands-on experience in  CRM/email marketing and executing local partnerships/activations.Comfortable running projects independently, juggling priorities, and taking ownership from start to finish.Enjoy working cross-functionally — you’ll be the friendly bridge between the venue, sales, and marketing teams.Fluent in English, French, and Dutch  (written and spoken).Analytical, action-oriented, and tech-savvy — you love tools like Google Analytics, CRM dashboards, and email platforms.(Bonus points) For multi-location work experience in retail, or hospitality. ....Read more...

Marketing Director - Amazing leisure business £80,000 Yorkshire

(Hospitality /leisure OR attractions experience is not essential; it’s about the brand)  This is a critical new position within a growing business for 2025/2026. Don’t miss the opportunity to join an exciting, expanding company. We are seeking a candidate who excels in strategy, creativity, and commercial awareness, with strong expertise in CRM. Proven B2B experience is essential, along with the ability to lead a team and work closely with the Board to shape the future direction of the business. You will formulate and own the marketing plan while understanding the positioning of the venues as it expands. Working closely with the board and Founders, you will deliver exceptional products and processes to enhance brand awareness, with the goal of increasing revenue streams as the business opens and grows globally. KEY RESPONSIBLITIES:  To develop and lead the brand projects and retail promotional marketing activity calendar, seeing ideas through from concept generation to production and implementation, ensuring a consistent brand image and message at all times.  To proactively contribute to the sales building programme  Brand Strategy both B2B and B2C  Digital,  customer journey online, CRM, social media, Conversion Rates  To ensure that the marketing budget is spent effectively and within agreed parameters  To coach and develop the marketing team direct reports.  PR and Comms  Third party agency management  Who will you be as Marketing Director?  You will be a confident communicator and must be able to handle multiple projects.   You will have a proven track record in leisure, attractions or hospitality    Managing a small team and a sizeable budget this is a great opportunity to demonstrate your leadership.  ESSENTIAL – MUST HAVE DIGITAL EXP   Impeccable English – spelling, grammar and pronunciation  Demonstrate skills, knowledge and experience in the design and execution of marketing activities   Strong creative, strategic, analytical, organisational and personal skills   Experience managing, hiring, training, developing, supervising and appraising team members  Contact Stuart Hills or call 0207 790 2666 for a chat!   ....Read more...

Multi-channel Marketing Apprentice

The successful candidate will work alongside our dynamic team, providing a broad range of marketing support, ensuring the company maximises growth opportunities while maintaining a high standard of communication with our existing clients and business partners. This is a varied role that requires an adaptive approach to working in a fast-paced environment, but some of the main duties are as follows: Implement marketing strategy Content creation for multiple platforms, including video Work with the sales team to identify possible opportunities, creating campaigns around those opportunities Build, implement, and monitor various marketing campaigns using email platforms like Mailchimp to drive customer engagement. Day-to-day monitoring of social media accounts. Create and manage a content calendar for multiple platforms. Support key introducers providing relevant content to maximise opportunities. Work with local grassroots sports teams sponsored by the company. Monitor national and industry news, identifying relevant stories. Liaise with the wider marketing team. Website management. Copywriting (press releases and news articles) Internal communications. Print/design management. Monitor Google Ads campaigns. Create and monitor WhatsApp campaigns. Occasional event planning/management. Working with Mortgage Advice Bureau systems. Monitor and respond to online reviews. Preparing presentations. General marketing support. Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome: Support- Help and guidance will be provided throughout your career with us. Training- You will receive a wealth of training via a plethora of industry-recognised and renowned sources. Development- We will give you an opportunity to grow into a world-class Agent. Progression- We will provide you with a career path in line with your desires and the guidance to achieve it. Reward- We believe in rewarding those who succeed and achieve greatness Employer Description:Through investment in our people, we strive to be the clear agent of choice, delivering exceptional service & results, in the heart of our communities. Our people make us the success we are, and we're fully committed to providing ongoing training and personal development to constantly add to their knowledge and skills.Working Hours :Mondays to Fridays between 9:00 am and 5:00 pm, and potentially 1 in 2 Saturdays between 9:00 am and 1:00 pm.Skills: Communication skills,Organisation skills,Administrative skills,Team working,Creative,Initiative ....Read more...

Customer Account Manager - Networks

Customer Account Manager - Managed Services Location: Manchester (Hybrid working, 3 days office, 2 days home) Salary: to £28-30k Dep on experiences + £8-10k Commission + Bens Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team Main purpose of Role: Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend. As part of the overall engagement, support the Account Directors in working to drive cross sell and upsell opportunities to broaden the company’s footprint and wallet share within each account, work with the account teams to identify opportunities and deliver the overall Account Plans and objectives. Within their own named accounts, work to ensure retention of the recurring revenues, development of incremental and X-sell opportunities to deliver incremental gross margin. Achieve incremental GM targets and revenue retention targets, SCOPE OF RESPONSIBILITIES Take a leading role supporting the Account Director within named Accounts on run rate business. Work working closely with the team to bring new contacts and opportunities to light through close customer management. Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues. Continue to develop incremental opportunities by identifying cross – sell and upsell prospects to generate additional gross margin. Compiling customer quotations and processing orders. Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services Support the account team in understanding the wider customer requirements, objectives and business drivers. Providing a highly professional service to customers at all times. Ensure the in-house CRM system (Salesforce) is maintained and kept up to date. Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities Person Specification Technical Profile • Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX solutions within Public Sector and/or Private Enterprise customers • A good understanding of mobile and WAN • Demonstrable ability to achieve targets from account management activities • Experience of working with field account managers to generate additional contact points and opportunities Traits and Behaviours • Focus on customers – committed to providing the best service to our customers in all that they do • Working Together – Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and ‘human.’ • Can Do Attitude – Takes personal responsibility for getting things done • Growth – Proactively seeks ways to improve and grow the business Personal Attributes/Skills • Excellent customer service and communication skills • Customer focused, proactive, collaborative, can do approach • Good commercial acumen, highly goal orientated/achievement driven with the ability to deliver at pace. • Technically oriented with a natural curiosity and ability to quickly develop an understanding of current and future trends in business technologies and the business and portfolio. • Self-motivated • Ability to work under pressure Apply now for full details @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...

Apprentice Florist

For several years, Myton Horticulture (formerly Morrisons Flowerworld) has been investing in our Floristry Apprenticeship Scheme in partnership with Derby College. We have introduced Market Street Florists into many Morrisons stores around the country, and we are excited to offer opportunities for florists to join us. You will be based at Myton Horticulture Derby. As a Floristry Apprentice, you will work hands-on and side-by-side with our experienced colleagues, learning the art of creating beautiful floral arrangements for our valued customers. This is an excellent opportunity to gain practical skills and knowledge in floristry and customer service while working with a supportive team. There are six phases of the course that are conducted over a period of 12 months. Each phase will have an endpoint assessment, and will cover the following topics: Safe working practices, legal and organisational requirements, use of tools, equipment and materials, workplace cleaning, and health and safety Storage, conditioning, and preparation of materials, stock rotation, and seasonal availability Hand-tied bouquets, gift wrapping, funeral work, wedding work, event/corporate work Floral designs, composition and elements of design, wiring and manipulation techniques, and design classification Understanding customer needs and budget requirements, company policies for payments, pricing, customer service, complaints, returns, and Consumer Law Sales opportunities within retail, marketing, promotions, and social media Organisation and time management, commercial timescales, minimising waste, flexibility, working to deadlines, teamwork, respect, and PPE The course also includes basic health and safety and first aid training Training:Level 2 Floristry Apprenticeship Standard. This apprenticeship will be completed through the following methods: Working 5 days per week in a store with the employer, learning the job role and gaining valuable work experience. A block release of several week attending Derby College to complete coursework/assessments combined with online learning. This course will be delivered over a period of 12 months, as well as an approximately 3-month end point assessment period equating to around 15 months Training Outcome:By the end of your apprenticeship, you will: Earn a Diploma in Floristry, LANTRA Accredited Have the potential for permanent employment within Morrisons’ Horticulture department Employer Description:Morrisons started as a small market stall in Bradford and have now become the UK's fourth-largest supermarket chain and second-largest fresh food manufacturer. We are proud to serve customers across the UK with just under 500 stores and an online home delivery service. Our 18 manufacturing sites provide the freshest produce, including flowers, fish, vegetables, burgers, and bread, all delivered to our stores via six distribution sites by our 2,000 strong fleet. Myton Horticulture (formerly Morrisons Flowerworld), located in Derby, uses around 4 million flower stems to create 400,000 bouquets of flowers every week. Our Derby distribution centre is a dedicated flower facility, where 460 colleagues work in a single-shift operation to provide fresh flowers, roses, and bouquets. During busy seasonal events like Valentine's Day and Christmas, teamwork is crucial. In the run-up to Mother's Day, our production more than triples to 1.3 million bouquets a week!Working Hours :Monday- Saturday on rota 07:00- 14:45 With 1 hour lunch per daySkills: Attention to detail,Customer care skills,Can-do attitude,Willing to learn,Able to drive with own car ....Read more...

Regional Operations Director

Start Date: within 3 months Languages: German and English Location: anywhere in Germany but you must be prepared to travel to sites Salary: €50.000 - €80.000 depending on experience, car + bonus The Regional Operations Director is ultimately responsible for managing the business within a defined region on a daily basis.I am looking for someone with QSR/FOOD Retail experience!This role ensures safe, efficient, and profitable operations while driving growth across sites, motivating and developing teams, and ensuring excellence in customer and retail partner experience.The successful candidate will oversee the opening of new sites, recruitment, training, and the consistent delivery of operational standards. Key ResponsibilitiesP&L Management & Growth Drive profitable growth across the region while managing costs effectively.Deliver regional P&L performance to budget and plan with emphasis on food and labor margin management.Ensure consistent achievement of like-for-like (LFL) sales growth. Indicators of Success: Regional P&L performance aligned to budgetWeekly margin performance on trackPositive sales growth and cost control Quality & Standards Ensure consistent delivery of products to specification, maintaining the brand as a market leader in innovation, service quality, safety, and customer experience.Mentor teams to take ownership of quality standards, compliance, and operational execution. Indicators of Success: Reduction in complaints and increase in positive feedback/NPSCustomer satisfaction measured through surveys, feedback cards, and partner feedbackHigh performance in audit, safety, and compliance measures People & Leadership Inspire, lead, and develop teams across the region to deliver exceptional standards.Create career pathways by mentoring area managers, store managers, and site teams for progression.Promote a culture of ownership, accountability, and customer focus. Indicators of Success: Staff retention and internal promotion rateLabor costs aligned with budget and productivity targetsUpdated talent bank and personal development plans in placeStrong relationships with retail partners and local leadership teams Rhythm & Routine Establish, manage, and continuously improve a structured operating rhythm across sites.Ensure consistency in service delivery, performance management, and operational reviews. Indicators of Success: Spot checks and audits confirm adherence to rhythmClear routines embedded at manager and team levels Task & Controls Lead recruitment planning to build a robust talent pipeline.Oversee new site openings, from planning to full launch.Conduct regular performance and business reviews with area managers.Keep all operating manuals, training programs, and systems current. Indicators of Success: Successful new site launches delivered on time and within budgetSales performance exceeds targetsContinuous upgrading of training and processes Customer & Partner Engagement Ensure every customer receives a memorable and engaging experience.Build strong relationships with retail partners to align operations with commercial objectives.Deliver a consistent and engaging service environment that drives loyalty. Indicators of Success: Mystery shopper results, social media sentiment, and internal reviews reflect excellencePartner feedback confirms strong engagement and collaboration Values & Leadership Behaviors Act: Deliver consistently to specification with quality and precision.Trust: Prioritize safety, compliance, and efficiency with minimal waste.Care: Demonstrate passion for customers, teams, and retail partners.Dare: Drive growth and innovation through pride in people, products, and performance. Leadership Style Builds culture through inspiration, mentorship, and direct involvement.Focused on long-term growth opportunities while maintaining day-to-day excellence.Hands-on leadership—leading by example, not just by instruction. Experience & Skills Required 5+ years’ experience in multi-site retail operations management.Minimum 2 years in an area or regional management role.Strong P&L ownership and commercial acumen.Deep understanding of retail partnerships and customer-centric operations.Proven ability to recruit, train, and develop high-performing teams.Experience in launching and scaling new locations.Detail-oriented, strategic, and highly people-focused. Cultural Fit – What they Looking ForI need someone who: Inspires teams and drives a positive culture of customer-focused quality and innovation.Operates with vision, passion, and a “let’s go” leadership style.Balances commercial growth with exceptional customer service delivery.Acts as both strategist and hands-on leader. They don’t need someone who: Goes through the motions without vision or passion.Lacks commercial focus or people development skills.Relies solely on systems without engaging directly in operations.Avoids detail, accountability, or customer connection. ....Read more...

Recruitment & Compliance Admin Apprentice - Remote Role

BASED IN COBHAM, SURREY Are you looking to kick-start your career in recruitment and compliance? We have a unique hybrid apprenticeship opportunity that will allow you to work in both areas, offering a varied and dynamic role. This apprenticeship can be tailored based on your skills and strengths, and the final responsibilities will be discussed during the interview/selection process. As a Recruitment & Compliance Admin Apprentice, you will play a key role in helping us deliver high-quality recruitment services and maintain compliance standards for our candidates. This is a remote working position, so you must be comfortable and set up to work from home permanently. Key Responsibilities: The role will be finalised based on the applicant’s strengths and interests. During the interview/selection stage, we will discuss the responsibilities that best match your skills and career aspirations. Recruitment Apprentice Responsibilities: Resourcing candidates through our database, job boards, and social media platforms Screening and qualifying potential candidates to ensure they meet client requirements Collecting and verifying candidate compliance documents, formatting CVs Keeping candidate and client information up-to-date in our recruitment systems Creating, posting, and managing job adverts across various platforms Building and maintaining strong relationships with candidates and clients Compliance Admin Apprentice Responsibilities: Arranging and planning candidate interviews, managing the interview process Processing application forms and carrying out security checks (e.g., DBS checks) Obtaining references for candidates Maintaining and updating candidate files to ensure compliance Identifying and reporting compliance violations or discrepancies Assisting with the onboarding process, including company inductions and document collection Updating and maintaining candidate information in recruitment software Ensuring all necessary documentation is obtained from candidates as per industry requirements Managing Outlook calendars and handling various administrative duties, including emails and phone calls  What We’re Looking For: Previous administrative or sales/recruitment experience is desirable but not essential Strong organisational skills with the ability to manage multiple tasks Excellent written and verbal communication skillsHigh attention to detail and accuracy Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Ability to handle sensitive information with discretion and integrity Comfortable working remotely A proactive and adaptable approach to work  Why Join Us? Hybrid Role: You’ll have the opportunity to work across both recruitment and compliance, gaining a broad range of skills and experience Training and Development: We offer a supportive environment where you can grow professionally and develop key skills for a career in recruitment and compliance Close to Home: With this role being remote, you’ll be able to work from the comfort of your home, reducing commute times Training: Full training will be given leading to a recognised Level 3 Recruiter Apprenticeship Standard qualification This apprenticeship aligns with The British Institute of Recruiters for Certified Agency Recruiter (Cert PRec) and Specialist in Talent Acquisition and Retention for In-House Recruiters (STAR) of which upon completion you will be awarded the acronyms after your name Full on-the-job training will be delivered by Aqua Healthcare Off-the-job training will be supported by our Training Provider - Davidson Training UK Ltd You will also complete the Functional Skills in maths and English up to and including Level 2 (if you do not already hold the equivalent) All training will be delivered within the workplace during working hours Training Outcome:This will be discussed upon successful completion of the apprenticeship. Employer Description:Specialist permanent teacher recruitment business supporting Early Career Teachers (ECT), Teachers and Senior Leaders to obtain a permanent opportunity within a UK or International Primary or Secondary School.Working Hours :Monday to Friday, 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative ....Read more...

Recruitment & Compliance Admin Apprentice - Remote Role

Amethyst Education is a specialist permanent recruitment consultancy for the Education sector. We have over 20 years collaborative experience in supporting Primary and Secondary schools across the UK in finding the very best teaching talent. Are you looking to kick-start your career in recruitment and compliance? We have a unique hybrid apprenticeship opportunity that will allow you to work in both areas, offering a varied and dynamic role. This apprenticeship can be tailored based on your skills and strengths, and the final responsibilities will be discussed during the interview/selection process. As a Recruitment & Compliance Admin Apprentice, you will play a key role in helping us deliver high-quality recruitment services and maintain compliance standards for our candidates. This is a remote working position, so you must be comfortable and set up to work from home permanently. Key Responsibilities: The role will be finalised based on the applicant’s strengths and interests. During the interview/selection stage, we will discuss the responsibilities that best match your skills and career aspirations. Recruitment Apprentice Responsibilities: Resourcing candidates through our database, job boards, and social media platforms Screening and qualifying potential candidates to ensure they meet client requirements Collecting and verifying candidate compliance documents, formatting CVs Keeping candidate and client information up-to-date in our recruitment systems Creating, posting, and managing job adverts across various platforms Building and maintaining strong relationships with candidates and clients Compliance Admin Apprentice Responsibilities: Arranging and planning candidate interviews, managing the interview process Processing application forms and carrying out security checks (e.g., DBS checks) Obtaining references for candidates Maintaining and updating candidate files to ensure compliance Identifying and reporting compliance violations or discrepancies Assisting with the onboarding process, including company inductions and document collection Updating and maintaining candidate information in recruitment software Ensuring all necessary documentation is obtained from candidates as per industry requirements Managing Outlook calendars and handling various administrative duties, including emails and phone calls  What We’re Looking For: Previous administrative or sales/recruitment experience is desirable but not essential Strong organisational skills with the ability to manage multiple tasks Excellent written and verbal communication skillsHigh attention to detail and accuracy Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Ability to handle sensitive information with discretion and integrity Comfortable working remotely A proactive and adaptable approach to work  Why Join Us? Hybrid Role: You’ll have the opportunity to work across both recruitment and compliance, gaining a broad range of skills and experience Training and Development: We offer a supportive environment where you can grow professionally and develop key skills for a career in recruitment and compliance Close to Home: With this role being remote, you’ll be able to work from the comfort of your home, reducing commute times Training: Full training will be given leading to a recognised Level 3 Recruiter Apprenticeship Standard qualification This apprenticeship aligns with The British Institute of Recruiters for Certified Agency Recruiter (Cert PRec) and Specialist in Talent Acquisition and Retention for In-House Recruiters (STAR) of which upon completion your will be awarded the acronyms after your name Full on-the-job training will be delivered by Aqua Healthcare Off-the-job training will be supported by our Training Provider - Davidson Training UK Ltd You will also complete the Functional Skills in maths and English up to and including Level 2 (if you already do not hold the equivalent) All training will be delivered within the workplace during working hours Training Outcome:This will be discussed upon successful completion if the apprenticeship. Employer Description:Amethyst Education is a specialist permanent teacher recruitment business supporting Early Career Teachers (ECT), Teachers and Senior Leaders to obtain a permanent opportunity within a UK or International Primary or Secondary School. For 3 years running, Amethyst Education has been voted as the ‘Best Education Recruitment Company’. Our success has been down to our creative and personalised methods towards Early Career Teachers (ECT) recruitment, our passion for ensuring that we create longevity and continuity in UK and International Schools and the most important being our honesty, integrity and transparency towards Early Career Teachers (ECT), Teachers and Senior Leaders. Our successful team are made up of Ex-Teachers and Experienced recruitment professionals who understand the education market, are passionate about education and genuinely want to make a positive contribution to our future generations. The team work relentlessly to support our exclusive partnership schools in finding the very best Early Career Teachers (ECT) through to Senior Leaders.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative ....Read more...

Vice President - User & Market Insights & Category Management

JOB DESCRIPTION JOB PURPOSE: The Vice President User & Market Insights and Category Management will be responsible for all user research, market insights and category management efforts at Rust-Oleum for a diverse set of brands across multiple product platforms. This individual will be the voice of the user and owns the collection and synthesis of market and end-user intelligence. The person in this key leadership role will be accountable for collaborating with Product Management and other areas of the business to assess and address information needs, and for leading, analyzing, and synthesizing company, consumer, and marketplace learning. The work of the User & Market Insights and Category Management function will directly influence business strategy, product and value proposition design, pricing, media investments, in-store assortment, go to market strategy, among other strategic elements. RESPONSIBILITIES: Overall - Investigate opportunities that drive business results by uncovering market, brand, channel, and end-user trends working with internal and external teams / agencies. Work closely with Product Management, Sales, R&D, and other cross-functional teams that impact the user experience journey to create a research plan that identifies and addresses key knowledge gaps in end-users and markets. Lead insights & category management initiatives and analysis in support of critical strategic planning activities to support the growth and profitability of Rust-Oleum with goal to deliver 10%+ CAGR or 3X market pace (whichever is greater) for each business segment and platform. Market Insights - Responsible for overall market insights and intelligence activities to inform the corporate and marketing strategy, planning, and portfolio decisions. These decisions are informed via an innate understanding of macro market, industry, category and competitive forces. This is done through the compilation of internal and external data sources, both ongoing and adhoc, then interpreting these and their potential impact on strategy and planned tactics. User Insights - Own qualitative and quantitative user research at Rust-Oleum, including User Segmentation, Brand Positioning, Macro Trends, etc. The research conducted will provide a clear understanding of end-user needs, wants, problems, likes and dislikes with respect to target home improvement and professional applications, as well as educate the team on research best practices. Business Insights - Create a clearly defined market intelligence plan. Create actionable business insights internally and externally; internally this includes assessing sales performance of our products at retail in a timely and factual manner; externally, you'll provide a value-added service to retailers by positioning Rust-Oleum as the vendor of choice. POS Data - Capture & analyze POS scanner data from sources such as NPD, Epicor, Retail Links, audits & surveys, customer data, etc. to identify customer opportunities. Merchandising / Category Management - Provide analysis and shopper-driven recommendations as part of business reviews, assortment & space optimization, and trade promotions. Insights Cornerstone - Connect the dots across multiple sources of data and information to generate insight and make meaningful recommendations that drive competitive advantage and profitable growth. Help ensure insight is woven throughout brand strategy, portfolio & pricing optimization, and innovation initiatives and is shared with the broader organization to support decision making. Develop a one view insight data base with associated dashboards and KPI's that is shared across the organization. Present insights to internal teams and key strategic retail accounts. Leadership - Lead, manage and develop team of User & Market Insights and Category Management reports and cross-functional teams. Cross Functional Support - Work closely with Product Management to identify new categories and channels for growth. Support projects with research, analysis and merchandising throughout all phases of the platform development, launch and promotional cycles. Support Stage-Gate process to improve speed, efficiencies, cross collaboration, and future success of program launches. QUALIFICATIONS: Minimum of a bachelor's degree in Business, Marketing, Research, Communications, Design, Behavioral Research or User Research. 10 years' experience and strong understanding of user insight and market research with 5+ years' experience in category management. Consumer Packaged Goods and/or Hardware & Home Improvement industry experience. Strong storytelling skills and business acumen to simplify large and complex data into compelling recommendations. Excellent knowledge of insight data collection methods (quantitative and qualitative). Ability to interpret large amounts of data and to craft stories from data. Thinks strategically and creatively, has deep curiosity that drives investigation. Strong analytical and critical thinking skills; ability to utilize data and analytics to make informed business decisions; ability to translate data into meaningful information for Rust-Oleum and customers. Strong interpersonal skills, both written and verbal, able to present research results to all levels of management. Confident presenter with a knack for presenting to various audiences and adjusting content appropriately. Provides the necessary critical thinking to determine necessary approaches to get things done. Offers good judgment about which creative ideas and suggestions will work. Enjoys working hard and is full of energy, steadfastly pushes self and others for results. Can be counted on to exceed goals successfully and is consistently a top performer. Ability to act independently in the supervision, training, and evaluation of assigned personnel. Significant record of consistent accomplishment and outstanding results. Ability to juggle, structure and lead complex projects, monitor progress against key milestones and deliver on time and on budget. High proficiency in Microsoft Office (Word, Excel, and PowerPoint) and ERP Systems (SAP, Business Objects, etc.). Knowledge of data management, with experience using JDA space management software preferred. There is 10% travel (local, regional, and national) associated with this position. LEADERSHIP TRAITS Technical Understanding & Business Acumen: Knows the business and the mission-critical technical and functional skills to perform the job at a high level. Understands various types of business propositions and how the business operates. Learn new methods and technologies easily. Learning Agility: Learns quickly when facing new problems. Is a relentless and versatile learner and is open to change. Enjoys the challenge of unfamiliar tasks and can quickly discern the underlying structure of anything. Strategic Agility: See ahead clearly and can anticipate future consequences and trends. Is future oriented and offers broad knowledge and perspective. Can scenario plan possibilities and outcomes. Leadership: Provides the essential critical thinking to determine the necessary approaches to get things done. Offers good judgement about which creative ideas and suggestions will work; can facilitate effective brainstorming, can project how potential ideas could play out in the marketplace. Create New & Different: Ability to recognize the next great breakthrough. Is creative, a visionary, and can create and bring exciting ideas to market. Action Oriented: Enjoys working hard and is full of energy, steadfastly pushing self and other for results. Can be counted on to exceed goals successfully and is consistently a top performer. Effective project management skills. Excellent communication skills to all levels of the organization. Strong interpersonal, verbal, and written communication skills. Is clear, concise, and persuasive. Experience creating and presenting business proposals, handling objections, and overcoming obstacles. Strong attention to detail; strong multi-tasking ability as well as ability to manage deadlines in a dynamic, fast-paced work environment. Self-motivated and proactive individual who strives for excellence and continuous improvement. Cross functional leadership and teamwork. Self-confident, verbalizes problem solving skills, demonstrates initiative, manages, and motivates team. Integrity and Trust: Is widely trusted, is seen as direct, truthful and can make a case in an appropriate and helpful manner. Must have a can-do attitude and the desire to go above and beyond in all you do! Salary Range: $180,000 - $230,000, bonus eligible After 30 days of employment, associates are eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, employee assistance programs, stock purchases, and paid time off for vacation, holidays, sick days and parental leave. Rust-Oleum Corporation also offers a 401(k) plan after three months of employment and a vested pension plan after five years of service. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online! ....Read more...