Key Responsibilities:
1. Administrative Support: • Handle incoming inquiries via phone, email, and in-person meetings, providing professional and courteous assistance to clients and colleagues• Prepare data for tenancy agreements and references, which will also include liaising with tenants and guarantors• Coordinate appointments, property viewings, and inspections, ensuring schedules are efficiently managed
2. Property Management: • Assist in the management of rental properties, including arranging works• Conduct property inspections and maintenance checks, addressing any issues promptly and coordinating repairs when necessary• Maintain a thorough understanding of relevant laws and regulations pertaining to property management in EnglandTraining:Training:
Level 3 Business Administrator Apprenticeship Standards & Estate Agent CePap Qualification which includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
Record and document production
Decision making
Interpersonal skills
Communication
Quality
IT skills
Planning and organisation
Project management
Relevant regulation
Policies
External environmental factors
Training 2 days a month via Zoom
In-house training and mentoring support
Estate Agents online course (CePap) will be 15 modules to complete, as below;
Handling tenants' enquiries
Handling buyers’ enquiries
Handling landlord enquiries
Negotiator sales
Sales skills
Customer service
Compliance
Letting legislation
Estate agency legislation
Property law
Negotiating a lease
Negotiating in estate agency
Anti–money laundering
Training Outcome:Possibility of a full-time position upon completion of the apprenticeship. Employer Description:We are a reputable estate agency based in Jesmond, Newcastle upon Tyne, dedicated to providing exceptional property services to clients in the local area. We specialise in sales, lettings, and property management, striving to offer a seamless and personalised experience to both property owners and tenants. We are a growing business and will have opportunities for career development and advancement within the company. We provide comprehensive training in a collaborative and supportive team environment.Working Hours :Monday - Friday - 9:30 AM - 5:30 PM (there may be the occasional Saturday required).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative....Read more...
General filing, including IXOS archiving
Frequently 5s your work area and always looks for continual improvement
Follow the training you received when using any work items given to you
Sales Order Entry
Assist with IXOS archiving if required
Allocation of Inventory as directed by sales team
Issue sales orders to warehouse to ensure enough time to meet client delivery dates.
Check order confirmations/acknowledgements and update SAP where required
Processing of purchase orders on vendors and maintaining status logs
Take reasonable care of your own and other people’s health and safety
Co-operate with your employer on health and safety
Tell someone (supervisor, or health and safety representative) if you think the work or inadequate precautions are putting anyone’s health and safety at serious risk
Support the company with environmental initiatives and any compliance issues
Training:Business Administrator Level 3 Apprenticeship Standard:
Training and support will be provided by our specialist Apprenticeship training provider, Smart Training & Recruitment
In order to meet the eligibility criteria for an Apprenticeship in England, you must be able to demonstrate at least three years UK residency, or hold a valid visa that meets the exceptions to this rule
Please note, as part of the Initial Assessment process, all qualifications will be verified by the Learning Records Service (LRS) via Department for Education
Training Outcome:
View to receive a contract at the end of a successful apprenticeship should there be a position available
Employer Description:voestalpine is represented worldwide by more than 500 Group companies and locations in more than 50 countries and on all 5 continents. Its head quarters is located in Linz, Austria.
Our UK office is based within Oldbury and on site we have two legal entities voestalpine High Performance Metals UK Ltd and voestalpine Specialty Metals UK Ltd – the candidate will be working within voestalpine Specialty Metals UK Ltd within our Aerospace division.Working Hours :Monday to Thursday, 08.30 – 16.30 and Friday, 08.30 – 13.30 with 30 minutes for lunch Monday to Thursday, However, you must be flexible and work overtime when necessary to meet the business needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
SALES
Send order acknowledgment and H&S information for new orders
Manage the administration of all Service Agreement contracts ensuring that relevant spreadsheets are kept up to date
Book in site visits with clients for Replay representatives
Assist Contracts Advisors and other sales staff with the administration of site surveys and facility survey reports
Provide administrative support to the Sales team regarding the processing of orders
Update and make any necessary changes to the PlayerSports eCommerce portal
MARKETING
Assist with marketing publications
Maintain customer databases for marketing purposes
Training:
The successful candidate will obtain a Level 3 Business Administrator Apprenticeship standard qualification, including any required Functional Skills
Each apprentice will have a dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program
Depending on the apprentice’s needs, the frequency of these sessions may vary
Training Outcome:
Potential full-time employment for the right candidate upon successful completion of the apprenticeship
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday- Thursday 8.30am- 5pm, Friday 8.30am- 4pm (1 hour for lunch)Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative....Read more...
Are you organised, creative, and ready to launch your career in business? We’re offering an exciting opportunity for a motivated individual to join our team as a Business Administration Apprentice. You’ll play a key role in supporting daily operations, contributing to strategic projects, and developing essential skills in business support, digital tools, and market analysis.
Throughout the apprenticeship, you’ll gain valuable real-world experience and complete a Level 3 Business Administrator qualification, with full support from our experienced team.
Key Responsibilities:
Provide general administrative support to ensure smooth day-to-day business operations
Use Adobe, Canva, and Microsoft Excel for a variety of business and creative tasks
Conduct market research to identify emerging trends, opportunities, and competitor activity
Monitor the sales performance of different product lines and assist in reporting key findings
Research and propose new products for inclusion across multiple categories
Work collaboratively with team members across departments to support projects and business goals
Take initiative to manage your workload and meet deadlines with minimal supervision
Maintain a proactive, flexible attitude to help the team adapt to new tasks and challenges
Training Outcome:Other apprentices have been retained long term.Employer Description:Sister company of Delta Auto PartsWorking Hours :Monday to Friday 9.30am - 6.00pm ( normally 1 hour lunch unpaid).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience,Interest in business,Marketing and operations....Read more...
Job title Temprary Customer Service Administrator Location Waltham Abbey Hours of work Contracted 40 hours week – Monday to Friday Salary £12.21 per hour Our client are a proud independent bathroom manufacturer and distributor. They have a heritage of innovation and a wealth of experience supplying the leading names in bathrooms for over 37 years. Main purpose of the role:To carry out administrative duties covering various responsibilities to support the Customer Service, Sales and returns teams. KEY DUTIES AND RESPONSIBILTIESProcessing sales and returns via email or phone in line with Robert Lee's policyAchieving 100% data accuracy when processing customer requestsCommunicating with clients and suppliers for informationContact clients to obtain missing information or answer queriesLiaise with the Logistics department to ensure special requests are met and scheduledStay up-to-date with new products and featuresTo support new aspects of the business as the company evolves. Key Performance IndicatorsAll documents and processes are completed dailyData quality metrics not limited to:ConsistencyCompletenessTimelinessAccuracyAuditabilityTechnical SkillsFamiliarity with SAP is preferred but not essentialAccurate data entry into ExcelExcellent time management skillsOverall awareness of Customer journeySoft SkillsCustomer service driven.Resource Management.Ability to build rapport with an aim to resolve issues.Open minded (listen, share ideas etc.) and able to bring added value and innovation Ability to handle conflicts / problem resolution etc. Agility, able to adapt / respond to a constantly changing and demanding environment Excellent written and verbal communication skills To work in accordance with the General Data Protection Regulations and Data Protection Act 2018.Ethics & Compliance, ability to apply and adhere to RLD value and policies If you feel you have the relevant experience then we’d love to hear from you, apply today!....Read more...
We are currently looking to recruit for a Business Admin representative within our busy site. Reporting into the Operational Support Manager, this exciting role is crucial to the smooth running of the site
This important role requires accuracy and attention to detail.
The successful applicant will act as a link between the sales and operations teams. Although every day is different, typical duties will include booking in deliveries, processing of paperwork, stock control and communicating with customers and suppliers and completing the general day-to-day administration associated with a large distribution centre
As an administrator, you will be responsible for supporting and engaging with different parts of the organisation and interacting with internal or external customers
You will focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested
Training:
An apprenticeship includes regular online training with a training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:
We are looking for an apprentice due to the exciting expansion of our operation function with Stainless Metric Stock – this is a fantastic opportunity to come along with us as we continue to grow
Development is at the heart of Yorkshire Stainless and we are proud of the learning and development opportunities we provide. We are keen to develop our talented team and provide opportunities to progress
This is an entry level role with the opportunity to develop and build a long-term career
Full training will be provided alongside the opportunity to continue studying with the Level 3 Business Administration apprenticeship
Employer Description:From a small team of engineers in 1992 to the leading company we are today, we’ve stayed true to our values—partnering with industry and delivering exceptional service across sectors. As the UK’s largest stockholder in our field, we lead in stainless steel supply and precision machining, driven by a commitment to quality, innovation, and compliance. We’re proud members of the BSSA and BSI, hold ISO 9001 accreditation since 2002, and uphold ethical, transparent practices across all operations, including modern HR policies and sustainability goals. Since joining the AMEG family in 2020, we’ve continued to provide tailored support to both specialist and mainstream industries, maintaining strong partnerships at the heart of everything we do.Working Hours :Monday - Friday 08.30 - 17.00
1 hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Eagerness to learn,Approachable,Reliable,Enthusiastic,Career Driven....Read more...
Headquartered in Milton Keynes, this role will be office-based with a flexible working policy. This role would be suitable for someone who is wanting to start their career, potentially in the IT Sector. The Sales Support Team is fairly new within the business, and we envisage it to grow rapidly, allowing for a clear direct progression path within the business. We value diversity and welcome applicants of all genders and backgrounds to join our team.
Key Responsibilities Include (but are not limited to):
Assist with ensuring all open sales orders are accurate and up to date, liaising with Account Managers where required.
Assist with ensuring ETA’s in the system and accuracy based on supplier reports and online portals.
Initial RMA queries, Liaising with customers and our Logistics Department.
Assist the team in keeping CRMs up to date with the required information for technical teams.
Liaise with Logistics or Suppliers on Customer Delivery issues to resolve.
Automated Purchasing and Manual Purchasing for all segments including servicing materials.
Sourcing Product Alternatives
Liaise with Customers for any Ad Hoc Web queries through the website ticketing portal.
Other Ad Hoc Sales Support Duties.
Candidate Preferences:
Strong communication skills, both written and verbal
Experience using Microsoft Applications such as Outlook and Excel.
Ability to work in an office-based environment promoting teamwork and positivity.
A driving Licence would be preferable.
Benefits Include:
Potential Company Bonus and Inclusion into Employee Ownership Trust scheme after 1 year of employment.
25 days annual leave plus UK bank holidays.
Access to Reward Gateway - discounts at hundreds of retailers as well as physical, mental and financial wellbeing resources).
Company pension (3% employer contribution - after a successful probation period).
Life assurance (2x gross salary - after a successful probation period).
Medicash Private Healthcare scheme (after successful probation period)).
Hybrid working and flexible working policies.
Training:
Attendance at Milton Keynes College
Support from the employer for your learning, development and personal growth
Business Administrator Level 3
First Aid Awareness, Fire AwarenessTraining Outcome:A role within the company may be on offer upon successful completion of the Apprenticeship.Employer Description:DTE is an IT Hardware Reseller, this is the core part of the business but we also provide services. Our Wireless, SBL and Project Services Teams provide services to our customers based on their speciality. In all areas of the business our focus is customer obsession and adding value through customer service and striving to go above and beyond for our customers.Working Hours :Monday - Friday: Shift patterns to be discussed at interview.Skills: Communication skills,Attention to detail,Customer care skills....Read more...
As part of the team based in our London office, your key responsibilities will include:
Supporting our Account Officers (AO) and Account Managers (AM) on global programmes and to deliver a high quality service
Assist the sales team with new business opportunities
Coordinate tasks such as policy issuance, monitoring of other policy performance related tasks and KPIs, updating of relevant company systems with key information/data
Ensuring compliance processes such as Know Your Customer (KYC) have been followed
Assist AM/AO with meeting preparation
Assisting the team with strategic projects throughout the placement
Other ad hoc administrative tasks
Training:As part of this programme you will complete the Level 3 Business Administrator Apprenticeship Standard.
The Business Administrator apprenticeship programme is the perfect entry into a professional working environment. It will provide the opportunity to develop knowledge, skills and behaviours that are desirable within any business sector and will also provide foundation skills that can be developed and built on to progress into supervisory roles.
Training schedule has yet to be agreed. Details will be made available at a later date.
The apprenticeship provides an insight into the business environment and influences, it will lay the foundation knowledge for success.
Develop the knowledge, skills and behaviours of successful Business Administrators
Regular tutorials and assessments from an experienced business professional
Interactive chat, forums and class notebooks for real-time support and assistance from experienced business professionals
Training Outcome:On successful completion of the programme, there may be future opportunities to join the team on a contractual or permanent basis.Employer Description:Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.
With 75 years of experience, Coface is a leader in the credit insurance and risk management market. We have also developed a range of other value-added services, including factoring, debt collection, Single Risk insurance, bonding, and information services.Working Hours :Monday- Friday, 9-5pm with 1 hour for lunch (7 hours a day) a total of 35 hours per week. 1 day for study.Skills: Communication skills,Number skills,Analytical skills,Personable,Microsoft Suite....Read more...
As an Office Administrator no day will ever be the same but your typical week will consist of the following:
Meeting and greeting candidates applying for vacancies
Handling incoming telephone enquiries, message taking
Monitoring the Branch Inbox
Support the Business Delivery Teams in sourcing weekly timesheets
Responsible for setting up payroll
Entering details onto Recruitment database
Managing online job boards and adding vacancies
Updating Social media pages
Resourcing CV’s for Recruitment Consultants (covering all sectors)
Filling National Account roles leading to monthly commission
Compliance - right to work checks / DBS checks / background checks
Spot and pass on potential sales leads to consultants
Training:Teaching and learning the skills, knowledge and behaviours within Business Administration.Training Outcome:Opportunity to progress into a Recruitment Consultant role or other positions within the business, with ongoing training and career development support.Employer Description:At Berry Recruitment Truro we are committed to finding high quality jobs in Truro and Cornwall and surrounding towns including Falmouth, Launceston and Newquay to suit our candidates’ individual talents. We work with many of the UK’s leading organisations and would be delighted to discuss our current job vacancies. Our specialist areas of recruitment include office, industrial, construction, catering and driving jobs in Truro, Cornwall and across the south west. We guarantee a warm welcome and outstanding service.Working Hours :Monday - Friday, 8:30am - 5:30pm.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Flexible,IT skills,Organisation skills,Problem solving skills....Read more...
Providing administrative support to our HR and Finance team
Data entry, and storing information correctly
Printing, scanning, filing and archiving data
Writing letters
Taking minutes during meetings
Writing and revising contracts
Updating employee records
Providing general administrative support to other business teams, including sales administration and assisting our finance team
Dealing with client queries
Assisting with payroll
Producing documents and reports
All other associated duties as required
Training:The Business Administrator Apprenticeship will take you 18 months to complete. You will attend Boston College fortnightly where you will receive one-to-one support from your assessor. On successful completion of the course you will achieve a level 3 qualification. Training Outcome:Potential to move into a permanent position within the organisation and opportunity to progress with further qualifications within HR or Finance.Employer Description:Born from humble beginnings with the purchase of just 150 chickens for £150 in 1951 by founder Leslie James Fairburn, this family business has transformed into a powerhouse in the UK's egg production and packing industry. The heartbeat of L J Fairburn is the unwavering commitment to family values, business integrity, and loyalty that has been the foundation since its inception. Now led by the third generation, CEO Daniel Fairburn, supported by his sisters Caroline Fairburn-Wright and Sarah Hall, the family's passion for their enterprise resonates through every aspect of their operations. With more than 270 dedicated employees, the company is a tight-knit community where the principles of hard work, dedication, and care for each other are deeply ingrained.Working Hours :Monday to Friday, 8.00am to 4.00pm.Skills: IT skills,Attention to detail,Administrative skills,Team working,Initiative,Non judgemental,Patience,Confidentiality....Read more...
We are looking to continue our growth trajectory through 2025 (and beyond) by expanding our team, including the hiring of ambitious apprentices. We are looking for a Business Administration Apprentice to support our growth ambitions.
You will also be responsible for managing a small pipeline of customers, ensuring support queries are resolved and product engagement and satisfaction remains high – mitigating future churn risk. The urgency with which we book these meetings and respond to enquiries is key as we look to acquire new logos and retain our current portfolio.
The BDR is the first human interaction many leads will have with us as a company. Confidently representing our brand, the way we do business and the values we uphold are fundamental. Crucially, this role sets the tone for the ongoing relationship our customers have with us.
The BDR must be a quick learner, autonomous and self-motivated. They want to work in an agile data-driven sales environment. Flexibility and ingenuity are key requirements.
Research and manage the prospect database
Introduce leads to the value of Edozo
Meet and exceed the number of booked & attended meetings and contributed activations via inbound & outbound activity
Manage the lead pipeline and ensure quality control
Manage a small pipeline of customers to mitigate churn
Provide Customer Support
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the manager which are relevant to your role within the company to meet the overall business needs.Training:As a Business Administrator Apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills in maths and English if not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time (minimum 6 hours weekly) will be dedicated towards training and learning new skills.
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio.Training Outcome:Excellent prospects for progression to a full-time position for the right candidate.Employer Description:Edozo is a fast growing PropTech business that creates mapping and data technology to improve the efficiency of the commercial property sector. With a proven product and over 500 clients, including a number of the top 10 property consultancies in the UK, it is an exciting time to join us. We are looking to continue our growth trajectory through 2024 (and beyond) by expanding our team, including the hiring of ambitious apprentices. As a company that is growing every year, we will provide a great environment for anyone looking to start and progress their career.Working Hours :Monday to Friday, 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Self Motivated,Good attendance,Enthusiasm,Competitive,Extrovert....Read more...
We are a leading bathroom products wholesaler, providing a wide range oh high-quality bathroom products to retailers and merchants across the country. We take pride in delivering top-notch customer service, and we are currently looking for a driven business administrator apprentice to join our team and support our growing business.
As a business administrator, you will play a crucial role in ensuring the smooth day-to-day operations of our business. You will assist with order processing, inventory management, logistics coordination, and customer communication. This is a fantastic opportunity for someone looking to develop their career in operations, supply chain, or logistics within a dynamic and fast-paced industry.
Your role will include:
Supporting day-to-day office administration
Managing online store fronts, whilst helping increase sales
Creating and analysing reports
Processing orders and inputting data accurately
Handling phone calls and email communications
Liaising with clients and couriers professionally
Helping maintain smooth and efficient office operations
Benefits Include:
On-site parking
Good transport links
Christmas off (taken out of annual leave)
Company private health care and dentistry
Employee discount
Training:
Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations. Paragon Skills has some of the highest success and achievement rates in the industry
It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact
This involves regular catch-ups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study
This will give you every chance to achieve the highest grade possible! On completion of this 12 month apprenticeship you will have gained; Level 3 Business Administration Qualification
Training Outcome:
Possible progression onto a full time role after the Apprenticeship
Employer Description:We are a family run business with strong core values in an ever changing world. Our mission is simple: to supply a variety of leading luxury bathroom products with the latest contemporary designs at affordable prices. Our products demonstrate comfort, reliability, and practicality without compromising on quality whatsoever.Working Hours :Monday - Friday, 08:30 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills....Read more...
Purchasing:
Ordering stock of finished products and components in line with the purchasing decisions of the Head of Operations
Raising purchase orders for puzzles, games and playing cards and for call-offs of previously produced puzzles
Receipting stock into SAP, applying coefficients and reconciling with supplier invoices
Running end of day and end of month reports
Ordering stock of finished products in the absence of the head of Operations
Operations:
Dealing with warehouse on any delivery issues as they arise
Entering re-work or finished product assembly on to system
Making stock adjustments as requested by Head of Operations
Liaise with UK warehouses (B2B & B2C) to manage the stock transfer process and ensure optimum availability and delivery for all sales
Compile monthly quality reports to share internally and with key manufacturing partners
Provide support for International Sales Export documentation creation and control
Other:
Maintaining Product Testing records and ensuring certification is up to date
Organise the despatch of samples to customers / artists / license holders and testing house, as required
Working closely with the Customer Care Coordinator on providing B2C support including Puzzle Tester reporting and analysis
Training:Business Administrator Level 3 Apprenticeship Standard:
You will spend at least one day per week working towards your qualification by taking part in training and development activities
It is important that you work hard on the formal training as well as the on-the-job aspects
Your employer, other colleagues and UCANs Apprenticeship Team will support you throughout
Training will take place on site at Gibsons Games during your normal working hours
Training Outcome:
Permanent role as an Operations Administrator
Greater responsibilities within the existing administrative or operations team
Possibility of moving into a Team Leader role and undertaking the Team Leader L3 apprenticeship
Employer Description:Gibsons is a family-owned company founded in London in 1919. Our mission is to create cherished moments through first class jigsaw puzzles and games, uniting innovation and heritage in a sustainable way.
Based in Sutton Surrey, Gibsons HQ is home to 19 employees who work together to drive worldwide growth. Our retail customers include major high street retailers and independent toy and gift stores, as well as garden centres and department stores. In 2019, we launched our e-commerce website which is now an integral revenue stream, alongside a thriving Amazon Seller Central business.
We develop our jigsaw puzzles and games in-house, working closely with game designers, artists and illustrators. We care deeply about what we do and are proud of our values: in our team, you’ll find passion, excitement and a determination to bring joy with our puzzles and games to our customers across the world.
Behind the puzzles and games is a passion to make a real difference to people. The service we provide our customers is second to none and we partner with our supply chain to ensure that together we achieve transparency and raise standards, whilst reducing our impact on the planet as much as possible. We are proud to have Investors in People accreditation and expect to be a B Corporation by the middle of 2023.
Gibsons Games values the importance of a diverse workforce. Women, people of colour, people with disabilities and members of the LGBTQ+ community are strongly encouraged to apply. We believe an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We're not looking for candidates who are "culture fits". We are looking for candidates who can expand our culture, challenge business as usual, and bring the whole selves to work. We strive to provide those candidates with an equitable and accessible recruiting process. If we can offer accommodations for you in the recruiting process or you have feedback on how to make the recruiting process more accessible, please let us know.Working Hours :Hybrid working - 3 days in the office per week. Monday to Friday 9.00am - 5.00pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Summary Climate17 is proud to partner with a rapidly growing renewable energy business at the forefront of sustainable heating solutions, specialising in renewable energy sources. Committed to reducing environmental impact, they lead the way in providing innovative and eco-friendly heating solutions such as air source heat pumps, solar PV systems, and battery storage in their homes, ensuring sustainable and energy-efficient living spaces. Role Overview We are in search of a highly organised and detail-oriented Office Administrator / Customer Service Representative to become an integral part of our growing team. This individual will play a pivotal role in assisting the Directors in growing our operations, ensuring efficiency and contributing to the overall success of the company. The ideal candidate will have experience in supporting daily office operations, managing customers and administrative tasks and will be a great communicator. The role is a combination of administration, PA and HR.Key Responsibilities Office Administration:Oversee day-to-day office administration tasks, ensuring a smooth and efficient workflow.Provide exceptional customer service to our potential and existing customers, ensuring appointments with potential new customers are booked in the diary and followed up, and all new jobs are booked and completed in line with the schedule of work.Manage the ordering and organisation of materials from merchants, ensuring that we are getting the most competitive prices.Coordinate office meetings and events, including quarterly company socials – arrange dates, venues, bookings, travel, and food.Answer customer queries via phone and email.Prepare quotations and new sales orders and support customer post-sales enquiries. Contract Management to ensure compliance with MCS:Create and manage customer contracts to ensure alignment with MCS standards and regulatory requirements.Monitor contract performance and compliance throughout the project lifecycle.Maintain accurate and up-to-date contract documentation, including terms, conditions, and compliance records.Generate comprehensive reports outlining contract status, potential risks, and recommended actions.Collaborate with internal teams, including heating engineers and project managers, to facilitate clear communication and understanding of contract requirements.Act as a liaison between internal and external stakeholders, ensuring seamless collaboration and compliance.Identify areas for process improvement within the contract management framework.Implement best practices to enhance efficiency and effectiveness in contract administration. Human Resources:Manage HR system – allocate employee holidays, log sick days, create new start-up forms and processes.Maintain accurate employee records and assist with HR-related documentation.Manage and check staff expenses, inc mileage.Manage the employee review process.Assist in the recruitment process, including posting job listings and onboarding new team members.Technical SkillsProven experience as a skilled administrator.Knowledge of HR processes and best practices is a significant advantage.Exceptional organisational and time management skills.Ability to work under pressure, prioritise tasks effectively and adapt to changing priorities.Proficiency using different computer software (Google Workspace, Monday.com, Xero) is a significant advantage.Excellent written and verbal communication and literacy/numeracy skills.Handle confidential and sensitive information with the utmost discretion.Personal SkillsProactive self-starter with the ability to work independently and take initiative.Demonstrates a professional and amiable demeanour, excelling as a collaborative team player.Excellent communication and interpersonal abilities.Highly organised.Driven and keen to learn. About UsClimate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application ProcessClimate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas, and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know. ....Read more...
Take the lead in a dynamic administrative role where organisation meets impact and every day brings something new. This forward-thinking company is a leader in sustainable heating solutions, with a strong focus on renewable energy technologies, particularly air source heat pumps. Alongside its core mission, the business also operates a thriving bathroom design and renovation venture. With a commitment to innovation, sustainability and quality service, the company is growing quickly and offers a collaborative and fast-paced environment. They are now looking for a detail-oriented and highly organised Office Administrator to support daily operations, customer service, HR and administrative processes. This is an excellent opportunity to grow with a company that is shaping the future of sustainable living. Here's What You'll Be Doing:Managing day-to-day office administration to ensure smooth operationsHandling customer communication, booking appointments and coordinating work schedulesOrdering materials and liaising with merchants to ensure competitive pricingPreparing quotations and sales orders and managing post-sales supportResponding to customer queries by phone and email in a timely and professional mannerCoordinating meetings and planning internal company social eventsCreating and managing customer contracts, ensuring they align with MCS standardsMonitoring compliance and maintaining accurate contract records and reportsLiaising with internal teams and external stakeholders to ensure contract claritySupporting process improvements in contract and project managementMaintaining employee records, managing holidays and absences and onboarding new staffSupporting recruitment processes and employee reviewsLogging staff expenses and ensuring compliance with HR documentationHere Are The Skills You'll Need: Strong experience in office administration or similar roles Excellent organisational and time management skills Confident using business software, particularly Google Workspace Experience using Monday.com is highly desirable Familiarity with HR processes and systems is a strong advantage Excellent written and verbal communication skills High level of discretion when handling sensitive or confidential information Ability to prioritise, work independently and adapt to changing priorities Friendly, professional and a collaborative team player Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here Are The Benefits Of This Job: Competitive salary of £23,000 to £28,000 depending on experience Company pension scheme On-site parking Opportunity to work in a fast-growing and purpose-led business Choosing a career in the sustainable energy and home design sector means joining an industry at the heart of environmental progress. This role offers the chance to develop a broad skill set in operations, administration and customer care while contributing to a company that prioritises innovation, sustainability and meaningful impact.....Read more...
General duties:
• Meet and greet visitors.• Answer and direct phone calls.• General office support roles.• Ordering stationery, PPE, company merchandise• Support social activities and functions such as Christmas parties, hotel bookings, catering bookings.• Prepare meeting rooms.
Data inputting:
• Booking timesheets.• Scanning paperwork and saving to relevant files.
Purchase ledger:
• Invoice checking.• Statement checking.• Sorting purchase ledger queries.
Sales:
• Schedule demonstration vehicles, including all vehicle movements and specifications.
Engineering support:
• Type approval administration and documentation.• General support duties as required.
Reporting and IT:
• Compile and update various reports/schedules using IT software such as Microsoft Office.• Share information effectively with colleagues. • Internal H&S and quality audits.
Accountabilities & Commitments Required:
Commitment to uphold the company values.
• Strive to deliver exceptional customer focus whilst learning and understanding the Business KPI’s and targets.• Confidence to engage in a working group as well as working on their own to deliver, within required timescales.Training:
Business Administrator Level 3 apprenticeship standard
End Point Assessment
Work Based Training
Monthly Assessor Sessions
Training Outcome:There may be a permanent position offered upon successful completion of the apprenticeship to the right candidate with further progression options in the future.Employer Description:Dennis Eagle, part of the Terberg Environmental Group, is a world leader in the design and manufacture of refuse collection vehicles, with an established reputation for supplying quality products that meet the highest expectations in terms of performance, cost and delivery. Committed to the continued development of innovative solutions for the waste and recycling market, the company provides complete vehicle solutions, producing refuse collection bodies, chassis and bin lifts. Its comprehensive product portfolio offers a configuration to suit every application, and this is backed-up by unrivalled customer service provided by the largest aftersales and support structure in the industry.Working Hours :Monday - Friday 8:30am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Team working,Initiative,Working to Deadlines,Task Prioritising,Good Timekeeper,Positive Attitude,Perseverance & Determination....Read more...
Ensure all customer queries and enquiries are dealt with effectively and in a timely manner, promoting a centre of excellence in Customer Service
Taking payments and following through with invoicing
Ensure customers are kept informed of any delays or developments as soon as possible
Load customer appointments on to the system, paying attention to detail to ensure all information is input accurately and in full
Ensure all data is kept up to date
Create and process daily reports, and complete to deadlines
Control and coordination of regional Field Support Engineers daily and weekly diaries
Acting as a conduit between the Field Support Engineers and the customer
Placing warranty and service calls for FSE and 3rd party engineers
Assist with customer pre-calls, to confirm appointments/delivery details
Familiarisation with full range of Grant products and uses
Liaise with sales for any opportunities to promote Grant product range to homeowners / installers
Any other duties that may need to be carried out
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:
Permanent Role as Customer Service Administrator
Progress up to Team Lead
Transfer to other internal teams
A lot of soft skills obtained that can be transferred to other customer service teams outside of the organisation
Employer Description:Grant has been designing and manufacturing reliable heating products for nearly four decades. From award winning oil-fired condensing boilers to the latest renewable products, our heating systems have a reputation for quality that is second to none.Working Hours :8 hours Monday to Thursday and 7.5 hours on Friday. 2 weeks of early shifts: 7.30am - 4.30pm (4.00pm on Friday) and 2 weeks of late shifts: 9.00am - 6.00pm (8.30am - 5.00pm on Friday).Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
Assistant to develop best practice around project management and organisational tools. Core responsibilities include, but are not limited to, coordinating logistics, scheduling training sessions, liaising with trainers, facilitators, and clients, and ensuring all necessary materials and resources are available. Additionally, handling administrative tasks such as maintaining records, processing registrations, managing budgets, and tracking project progress. The project coordinator and administrator will also need to be conscious of ensuring client satisfaction by maintaining frequent and consistent communication on a regular basis.
Responsibilities & Accountabilities
Training Coordination: Schedule and organise training sessions, ensuring trainers, venues, and materials are in place.
Client and Trainer Liaison: Communicate with clients and trainers to confirm requirements, schedules, and expectations.
Administrative Support: Manage training records, attendance, and documentation to ensure accurate record-keeping.
Logistics Management: Arrange venues, equipment, and online platforms for training delivery.
Project Tracking: Monitor project timelines, deliverables, and budgets to ensure smooth execution.
Compliance & Reporting: Ensure training programs adhere to industry standards and company policies; prepare reports as needed.
Financial Coordination: Process invoices, track expenses, and manage budgets for training projects, issue invoicing.
Issue Resolution: Troubleshoot scheduling conflicts, logistical challenges, and administrative issues as they arise.
Process Improvement: Identify opportunities to streamline workflows and enhance training efficiency, creating innovative ways to track and monitor projects effectively.
Understand Professional Learning, Development and Training market and LearningCog’s position & direction.
Lend support to the internal office team as business requires and promote continuity within the group by being a supportive and uplifting team member.
Work together with the internal team to ensure case studies & testimonials are captured and leveraged through appropriate communications.
Participate in regular training/ learning activities to maintain and develop skills and knowledge.
Administrative support to business management to ensure customer needs are taken care of as and when needed.
Any other reasonable duties as required.
Competencies/Skills
This individual must possess strong organisational and time management skills to efficiently handle multiple training projects and deadlines. Excellent communication and interpersonal skills are essential for liaising with clients, trainers, and internal teams. The role requires attention to detail and problem-solving abilities to manage logistics, resolve scheduling conflicts, and ensure the smooth execution of training programs. Proficiency in administrative tasks, including document management, budgeting, and reporting, is crucial, along with technical skills to navigate learning management systems, scheduling software, and virtual training platforms. The ability to work independently and as part of a team, maintainconfidentiality, and adapt to changing priorities ensures success in this dynamic role.
Knowledge of the Insights Discovery platform and psychometric tool would be beneficial but not an essential requirement.
Your performance and development in the role will be discussed with you in a quarterly Personal Development Review (PDR) meeting and on a more in-depth basis annually. Your performance will be measured by:● Meeting monthly agreed KPI’s● Assessment of achievement of personal and business objectives● Assessment against competencies defined in this Job ProfileTraining:Provider: BROMLEY COLLEGE OF FURTHER AND HIGHER EDUCATION
On programme Training:
Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in maths and English
Institute of Apprenticeship Certificate
End-Point Assessment (EPA)
Knowledge Training Test
Skills Test
Oral Questioning – underpinned by portfolio
Training Outcome:Upon successful completion of the Level 3 Business Administration Apprenticeship, there may be opportunities for further progression within other areas of our team.Employer Description:Learning Cog is a cutting-edge leadership, management and sales training and development consultancy. We work with clients by integrating into their business, identifying and developing tailored proven best practice solutions, using a pragmatic and logical methodology, successfully enabling businesses to deliver, coach, drive and sustain individual, team and company elite performance resulting in outstanding business results and extraordinary growth.Working Hours :Monday to Friday 9:00am - 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
The WTI Regional Dispatcher is responsible to assist and support the WTI Supervisors and Foreman in the assigned region. This position ensures the regional responsibilities are managed, tracked and executed timely. Key responsibilities include ensuring training for new hires is scheduled, reports are consolidated and communicated to the WTI Supervisor, and key metrics are tracked and communicated back to the corporate management team. The Regional Dispatcher has excellent communication and organizational skills. This position is also responsible for the scheduling and oversite of project volume for an assigned region. Ensuring project volume is managed and executed within established business rules and objectives. Key responsibilities include accurate field reporting, timely completion of jobs and project backlog management. This position will have authority to make scheduling changes as required to manage scope changes, unplanned work, and weather related changes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assist with the scheduling and onboarding of regional new hires Assist with schedule communication to regional Sales Representatives and management Knowledge of State prevailing wage and Davis Bacon Process timecard and expense approvals Oversee the task lifecycle for regional project volume: Planning Scheduling Optimizing Dispatching Executing Completing Reporting Work with WTI Supervisors to manage projects Develop project crews Determine planned finish dates to update SLA Communicate project information to Business Operations Project Administrator for SAP updates Scheduling Emergency work, or non-scheduled work and tracking in jeopardy projects. Understanding scheduling rules and objectives and expected system behavior End of day status checks Complete the end of month job site inspection processing Update scheduling criteria Train new supervisors on field software tools Microsoft Power Apps Concur OneDrive SharePoint Among others Maintain resource calendars to allow or restrict overtime, and manage summer and/or winter hours Be available to provide Tier 3 support for field emergency calls Perform any other duty and/or project as required or assigned by the WTI GS Operations Manager. The salary range for applicants in this position generally ranges between $53,000 and $66,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Support the onboarding process and completing all employment checks and ensure that prospective staff have the right to work at the organisation and that we are in receipt of the required fit for purpose documentation e.g. appropriate references.
Assist with all HR administration such as, daily register, HR email inbox, holidays, sickness, return to works, maternity, paternity and adoption leave.
Assist with printing, scanning and filing of all types of personnel documents.
Assist with the on-going maintenance of employee records such as new starters, leavers, changes of address.
Ensure that contracts of employment and any other contractual documentation are in place and compliant.
General reception and telephone duties including the greeting of visitors, assist in organising meetings and maintaining Boardroom and Training room facilities.
Help with the smooth running of the office, including maintaining and replenishing office supplies.
Willingness to work outside of normal office hours if required.
Training:Your apprenticeship will be made up of classroom/virtual based training to cover knowledge, on-the-job training here at Step Change Outsourcing, online learning as well as mentoring from our experienced team members.
Your training will take place in office with 20% of your week dedicated to your studies.Training Outcome:
Permanent position within our HR team dependant on performance.
CIPD level 5 & 7.
HR Assistant.
HR Administrator.
HR Officer.
HR Coordinator.
HR Support.
Employer Description:We are Step Change Outsourcing – a specialist outsource contact centre, based in Stevenage, Hertfordshire. With our team of 200 people, we have all the expertise of a big contact centre with the personal care of a small business.
Our business was founded in 2009, and since then we have established ourselves as experts in delivering sales, retention and customer experience campaigns on the phone and online.
We work with some of the UK’s leading brands and pride ourselves on delivering exceptional results through our skilled and dedicated team.
Everything we do is centred around creating the very best outcomes for our clients and their customers and because we look for the right attitude and mindset when we’re recruiting we also have an energetic and fun team, who create a great place to work.
Our culture is fast, energetic and ethical. We want to do good business and we have a winning mind-set in everything we do.Working Hours :Monday to Thursday, 8:45am to 6:15pm. Friday, 8:45am to 3:45pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental....Read more...
Embark on your travel career with Riviera Travel’s Apprenticeship Programme!
This isn’t just an apprenticeship, it’s your ticket to discover the world of travel from the inside out, earn a nationally recognised qualification, and explore where your future could take you. No two days are the same. One day you could be helping a guest book their dream holiday, the next you might be working to ensure they have a seamless 5-star experience or stepping in to solve unexpected issues with confidence and care.Customer Service:
Be the calm, helpful voice at the other end of the line. You’ll support guests post-booking, helping with room and flight requests, cancellations, or travel documents, always delivering five-star service with a smile
Sales:
Get to know our holidays inside-out and match guests with their dream trip
You’ll build rapport, answer enquiries, and turn interest into bookings, whether on a call, by email, or via live chat, all while working towards personal and team targets
Transport:
Behind every great holiday is great planning
You’ll liaise with airlines, manage group bookings, seat allocations, and assist with schedule changes
This rotation offers a real insight into the detail and pace of coordinating complex travel
Operations:
Make sure everything runs like clockwork
You’ll help prepare tours and cruises, support Tour Managers and Cruise Directors, and jump into action when unexpected issues arise while guests are travelling
Why choose Riviera?
Award-winning company with a reputation for excellence
Supportive culture where everyone matters
Real responsibilities from day one - you’re not just making tea!
Mentoring and development to help you grow professionally and personally
A qualification that sets you up for the future
Whether you're leaving education, starting fresh, or looking for a new challenge, this is your chance to build a career you’ll love.Training:What you’ll get:
Hands-on experience across four different departments
Regular mentoring, feedback, and personalised development
A clear path to grow within the business post-apprenticeship
The chance to work for an award-winning travel company, surrounded by people who love what they do
Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required)
Level 2 Functional Skills in maths and English (if required)This apprenticeship is delivered through a combination of Work Based Assessment and day/block release
The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested
Training Outcome:
At the end of the programme, you'll have the opportunity to either continue in a rotational role or step into a permanent position that best matches your strengths and passions
Whether you shine in customer care, thrive in fast-paced sales, excel behind the scenes in operations or transport, or discover a unique fit elsewhere in the business, we'll help guide you toward the path that suits you best
This isn’t just about learning the ropes, it’s your chance to kick-start an exciting career in the travel industry and find where you truly belong
Employer Description:Established for over 41 years, Award-winning escorted tours, cruises and solo holidays based in Burton on Trent.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Non judgemental,Number skills,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management....Read more...
This role will be based in the compliance team, and the candidate will be assisting with the administrative steps and customer enquiries that our business needs to take in order to stay compliant and transparent with our customers. Whilst this role will largely involve the UK teams, the candidate may occasionally need to assist our teams in Sweden.
Businesses need to comply with a broad spectrum of consumer protection legislation and best practice. Good ethics and fair consumer communication is the key to trust and practicing good transparency.
This occupation can be found in both the public and private sector; and offers a transferable skillset.
The candidate will be reporting to the UK Regulatory Affairs Manager and will be working as part of wider international team and will have an opportunity to learn about regulatory landscapes across Europe.
Initially this apprenticeship will be broken down into 3 phases. Each phase will be fully supported at each stage of the process.
Phase 1 – Learning the Business
Induction to Bel with UK and Group perspective
Induction on the structure of the business
Basic Food Safety & Compliance Training
Bel Mindset
Meeting the team, inductions with immediate team and key stakeholders in the wider business
Learning how to use our computer systems
Phase 2 – Learning the Role
Take on basic administrative duties and support functions within the team utilising the learned skills
Start to liaise between functions teams such as Sales, Marketing, Finance and Supply Chain Team
Start to respond to external business enquiries
Attend internal meetings to gain a wider understanding of how the business works and our key objectives
Introduction to packaging data submission requirements, specification systems and voluntary reporting
Learn about import paperwork audits
Phase 3 – Doing The Job
Independently occasionally attend internal meetings and occasional external meetings
Basic minute taking
Packaging data submission requirements, updating specification systems and voluntary reporting
Ongoing basic administrative duties and support functions within the team utilising the learned skills
Responding to external and internal business enquiries
Assist co-ordinate projects
Assist with Import Audits
Occasional basic topic research
Data cleansing
The opportunity to join in with wider business projects
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.Training:The successful candidate will be enrolled on the Level 3 Business Administrator Standard, which is equivalent to 2 A Levels - delivered online.
As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills maths and English if equivalents are not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:Progression to a permanent position upon completion of the apprenticeship for the right person.Employer Description:The Bel Group is a major player in the food industry, specialising in dairy, fruit, and plant-based products, and is one of the world leaders in branded cheeses. Its portfolio includes internationally recognized brands such as The Laughing Cow®, Kiri®, Babybel®, Boursin®, Nurishh® and GoGo squeeZ®.
As an international company, our company signature, ‘For All, For Good’, reflects Bel’s commitment to healthier and responsible food for all. This mission mobilizes approx.12,700 employees every day in over 30 countries to build both a profitable & sustainable business model for the future.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Willingness to learn....Read more...
As a support member within the managed services team, your role is pivotal in helping to ensure our customers have a smooth and efficient experience when raising incidents and requests as part of their customer support journey.
There are 3 main elements to this role:
Initial tier 1 triage for new incidents and requests. This will operate via the support portal and phone calls
Actioning any tickets that are deemed to fall under the 1.5 support line bracket for all Totalmobile products
Being part of the primary support team for the Protect product. This includes software support, hardware support, configuring new devices, processing returns, handling stock, training and reporting. This role also provides support to the wider Protect teams such as customer success, finance and sales
This role will report directly to the Customer Engagement Hub Manager and working closely with the Managed Services Team Lead. This team is based out of the Rochdale office and requires an element of physical hardware set up and distribution. Therefore, it is expected you will be in the physical office for most days. Exceptions for this include those on an apprenticeship who will receive a day a week to work from home on work related to their apprenticeship course and exceptions agreed with your manager.
Daily tasks will include:
Supporting customers using the internal ticketing system
Communicating with customers via telephone and email providing end user customer support and product information
Device hardware provisioning, testing, and repairing
Creating and updating ad hoc customer and internal reports
Stock management
Assisting the Project Manager with new and existing client projects for Protect hardware
Preparing and distributing customer reports
Importing and updating existing data in a database using a GUI and bespoke tools
Ticket communication management
Engaging with smaller customers on an ad hoc basis to understand and resolve issues
Communicating with multiple support teams regarding triage incidents and requests
Actioning tickets that are classed as 1.5 line for all other TM products
Swapping between triage and Protect support
Work to SLAs
Ensuring customer interactions are logged and recorded against tickets
We will provide full support to develop and gain experience with other Total Mobile products.Training:You will work towards a level 3 Business Administrator Standard which will consist of monthly lessons on a day release to Rochdale Training.Training Outcome:To be confirmed upon successful completion of the apprenticeship.Employer Description:Totalmobile is a Field Service Management (FSM) provider passionate about improving work and mobile workers' lives. We are the UK leader with 375 staff across the UK and Ireland, and we support over 1,000 organisations and 500,000 workers to transform the delivery of field services and experience an exceptional return on investment. We are the UK leader as we have an integrated product suite within FSM that has been crafted together through organic growth and seven strategic acquisitions over the past number of years. This has made us one of the fastest growing software houses in the UK. This is a great opportunity for a person to join a growing organisation and be part of an experienced customer services team working with large blue-chip organisations throughout the UK and US.Working Hours :37-hours per week Monday - Friday, working hours TBCSkills: Attention to detail,Customer care skills,Number skills,Ability to work under pressure,Health and Safety Knowledge,Experience is desirable....Read more...
