Role: ITIL Service Desk Lead
Location: Bournemouth
Salary: £36,000
Holt Recruitment are working with a client in Bournemouth to recruit a ITIL Service Desk Lead to manage a team of 3.
The service desk lead needs to regularly inform and advise senior management about service desk issues and concerns associated with those issues. Similarly, the service desk manager needs to offer tangible and, whenever possible, data-driven suggestions on ways that IT services can improve and conduct regular assessments and share the results with stakeholders.
- The ability to build a cohesive team and to manage people effectively aligned to ITIL framework.
- This includes the ability to coach and develop the team, especially the Level 1 Service Desk Agents.
What do you need as a Service Desk Lead?
- SQL or MySQL any PHP
- Knowledge of cloud-based technologies.
- Keen to learn new technologies.
- Experience with Jira Service Desk or equivalent ticketing system.
- Time management and ability to prioritise workload.
- Experience working with bespoke enterprise applications.
- Great with Office 365
- Strong technical, communication, and interpersonal skills.
What is the next step?
If you believe this is the right role for you, click 'Apply' or call us, and one of our team members will be happy to discuss this Service Desk Lead vacancy in Bournemouth.
Job ID Number: 82352
Division: Commercial Division
Job Role: ITIL Service Desk Lead
Location: Bournemouth....Read more...
Role: Service Desk Manager
Location: Bournemouth
Salary: £36,000
Holt Recruitment are working with a client in Bournemouth to recruit a Service Desk Manager who has experince with the ITIL framework to manage a team of 3.
The Service Desk Manager needs to regularly inform and advise senior management about service desk issues and concerns associated with those issues. Similarly, the service desk manager needs to offer tangible and, whenever possible, data-driven suggestions on ways that IT services can improve and conduct regular assessments and share the results with stakeholders.
- The ability to build a cohesive team and to manage people effectively aligned to ITIL framework.
- This includes the ability to coach and develop the team, especially the Level 1 Service Desk Agents.
What do you need as the Service Desk Manager?
- SQL or MySQL any PHP
- Has the ITIL Certification
- Knowledge of cloud-based technologies.
- Keen to learn new technologies.
- Experience with Jira Service Desk or equivalent ticketing system.
- Time management and ability to prioritise workload.
- Experience working with bespoke enterprise applications.
- Great with Office 365
- Strong technical, communication, and interpersonal skills.
What is the next step?
If you believe this is the right role for you, click 'Apply' or call us, and one of our team members will be happy to discuss this Service Desk Manager vacancy in Bournemouth.
Job ID Number: 82352
Division: Commercial Division
Job Role: Service Desk Manager
Location: Bournemouth....Read more...
Role: Service Desk Lead
Location: Bournemouth
Salary: £36,000 - £40,000
Holt Recruitment are working with a client in Bournemouth to recruit a Service Desk Lead who has experince with the ITIL framework to manage a team of 3.
The Service Desk Lead needs to regularly inform and advise senior management about service desk issues and concerns associated with those issues. Similarly, the service desk manager needs to offer tangible and, whenever possible, data-driven suggestions on ways that IT services can improve and conduct regular assessments and share the results with stakeholders.
- The ability to build a cohesive team and to manage people effectively aligned to ITIL framework.
- This includes the ability to coach and develop the team, especially the Level 1 Service Desk Agents.
What do you need as the Service Desk Lead?
- SQL or MySQL any PHP
- Has the ITIL Certification
- Knowledge of cloud-based technologies.
- Keen to learn new technologies.
- Experience with Jira Service Desk or equivalent ticketing system.
- Time management and ability to prioritise workload.
- Experience working with bespoke enterprise applications.
- Great with Office 365
- Strong technical, communication, and interpersonal skills.
What is the next step?
If you believe this is the right role for you, click 'Apply' or call us, and one of our team members will be happy to discuss this Service Desk Lead vacancy in Bournemouth.
Job ID Number: 82352
Division: Commercial Division
Job Role: Service Desk Lead
Location: Bournemouth....Read more...
An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team.
This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits.
You will be responsible for:
? Delivering 1st and some 2nd line IT support to users across the UK
? Logging, tracking, and resolving incidents through IT service management tools
? Administering Active Directory and Azure EntraID (formerly Azure AD)
? Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners
? Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls
? Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.)
? Assisting with VoIP systems, particularly Zoom Workplace
? Providing guidance and troubleshooting on bespoke applications and internal CRM tools
? Confident multitasker with the ability to manage around 35 - 40 support tickets daily
What we are looking for:
? Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
? Previous experience in a 1st / 2nd line support role
? Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365
? Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups
? Experience using ITSM ticketing tools in an enterprise or high-volume environment
? Working within ITIL principles and contributing to continual service improvement
? Knowl....Read more...
An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team.
This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits.
You will be responsible for:
* Delivering 1st and some 2nd line IT support to users across the UK
* Logging, tracking, and resolving incidents through IT service management tools
* Administering Active Directory and Azure EntraID (formerly Azure AD)
* Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners
* Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls
* Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.)
* Assisting with VoIP systems, particularly Zoom Workplace
* Providing guidance and troubleshooting on bespoke applications and internal CRM tools
* Confident multitasker with the ability to manage around 35 - 40 support tickets daily
What we are looking for:
* Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
* Previous experience in a 1st / 2nd line support role
* Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365
* Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups
* Experience using ITSM ticketing tools in an enterprise or high-volume environment
* Working within ITIL principles and contributing to continual service improvement
* Knowledge of desktop security tools including antivirus and site certificates
* Eligibility for SC and NPPV3 Police Vetting
* Must have UK residency for at least 5 years
What's on offer:
* Competitive Salary
* 25 days holiday (pro rata) plus bank holidays
* Pension scheme
* Life assurance
* Flexible hybrid working model
* Season ticket loans
* Cycle-to-work scheme
This is a great opportunity for a Service Desk Analyst to join a meaningful organisation and further your IT support career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
ASSISTANT FRONT OFFICE MANAGER - DUBAI Our lient, an international hospitality group is looking to add an Assistant Front Office Manager to their team. The Assistant Front Office Manager will oversee the daily operations of the front desk, ensuring exceptional guest service and smooth operations. This position demands excellent organisational and leadership skills, as well as exceptional communication abilities to liaise with other departments and ensure the smooth running of the hotel. We are looking for someone with high energy and a great personality! Roles included but not limited to:
Supporting the Front Office Manager in daily operations, ensuring smooth functioning of the front desk. Managing and training front desk staff, including receptionists and concierge personnel. Ensuring guests receive excellent service, handling inquiries, requests, and complaints professionally. Overseeing the check-in and check-out process for guests, ensuring accuracy and efficiency. Managing reservations, cancellations, and room assignments, potentially including rate management and inventory control.Managing inventory related to front desk operations.
Handling cash transactions accurately and securely.
Ad hoc duties requested by the Front Office Manager
Ideal candidate:
Bachelor's degree in hospitality, business administration, or a related field4 years of experience in front desk management or a related roleExcellent communication and customer service skillsAbility to manage and prioritize multiple tasks in a fast-paced environmentStrong leadership and team management abilitiesProficient in Microsoft Office and hotel management software
Salary package: AED8000pm + flights, accommodation and transport....Read more...
Service Desk Engineer - London
3 month contract
£350 - £375 p/d (inside IR35)
IT department within a leading construction engineering business seeking a proactive and analytical service desk engineer for initial 3 month contract. You’ll be based from a central London location - 4 days per week onsite, 1 day working from home.
Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.
You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.
You’ll require experience supporting the following:
- Windows OS Support (Windows 10)
- Active Directory and Office 365 Admin
- Microsoft Teams
- Supporting AV products
- Ideally an understanding of web gateway filtering.
- An understanding of networking concepts including support of VPN’s
- Experience working on a Service Desk / management and prioritization of ticket queues.
....Read more...
Service Desk Administrator Customer Services help desk Hours– 20 hours per week. Holiday Allowance - 21 days Salary : £14,361 ( £13.80 PH ) Location : Prescott ShiftsWEEK 1 Monday - OFF / Tuesday - 8am-1pm / Wednesday - OFF / Thursday - 1pm-6pm / Friday 8am-1pm / Saturday - OFF / Sunday - 1pm-6pm WEEK 2Monday - 8am-1pm / Tuesday OFF / Wednesday 1pm-6pm / Thursday OFF / Friday 8am-1pm / Saturday - 8am-1pm / Sunday - OFF We are recruiting for an experienced Help Desk Administrator in Prescott to join our team. We are an international facilities management company who have been established in the UK for over 30 years but also have offices across the world. We currently turn over 2 billion per year in the UK alone! We currently employee around 9,0000 employees across England, Scotland and Wales and have many long standing relationships with out clients are able to offer all our clients reactive callout services and planned maintenance tailored to meet their specific needs. Key Responsibilities:
Answering calls and escalating to the relevant team for 8 sites
Taking maintenance calls for hospitals/police stations
Dealing with calls on the service desk with queries and emergency repair calls
Scheduling works and keeping track of them
Carrying out administration duties and inputting information onto the system
Quoting for any equipment or materials needed
Deal with engineers to ensure the projects are completed in sufficient time
Working with Maximo ( training provided )
....Read more...
Service Delivery Manager
Outside IR35.
A leading multi-disciplinary engineering services provider require an ITIL and ServiceNow focused SDM to lead the implementation of processes and service desk integration across the group of companies. The company is committed to delivering sustainable infrastructure solutions across multiple sectors including power, renewables, railways, and highways, therefore someone with experience within construction, utilities, transport, or large-scale enterprise IT environment would be advantageous.
The contract opportunity offers the chance to play a vital role in shaping IT service operations within an extremely interesting, constantly growing and rapidly evolving organisation.
Role responsibilities:
Assist in the implementation of ITIL-aligned processes
Support the integration of multiple service desks into a centralised support team
Ensure seamless service transition and operational efficiency
Provide expertise in ServiceNow configuration and optimisation
Work collaboratively with the existing Service Desk Manager to implement changes and processes
Experienced needed:
Proven experience in ITIL frameworks and ServiceNow platforms
Strong track record in service desk integration and process implementation
Ability to collaborate with diverse teams in a fast-paced environment
Experience working within large-scale enterprises or acquisition environments is a plus
Contract Details:
Location: Hybrid/Office based (3-4 days per week in London)
Duration: 6 months
Start Date: ASAP
Day rate: Up to £550 p/day
....Read more...
An opportunity has arisen for a IT Technician / 1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions
As a IT Technician / 1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment.
This is an office-based role offering a starting salary of £23,810 and benefits.
You will be responsible for:
? Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing system
? Logging and managing service tickets using ServiceNow (or similar systems)
? Providing updates to users on the progress of their queries
? Assisting with the installation, configuration, and troubleshooting of software and hardware
? Supporting printer setup, maintenance and issue resolution
? Maintaining accurate documentation and knowledge base articles
? Meeting individual KPIs and contributing to broader service desk goals
What we are looking for:
? Previously worked as an IT Technician, IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician, Service Desk Analyst, Technical Support Analyst, IT Support Analyst, IT Engineer, IT Helpdesk, Support Technician or in a similar role.
? Familiarity with O365, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, PowerPoint)
? Ability to follow detailed instructions with high levels of accuracy
? Strong organisational skills and ability to prioritise workload effectively
? ITIL or Microsoft accreditations (advantageous)
This is a fantastic opportunity to kickstart or develop your IT support career with a reputable and forward-thinking organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. ....Read more...
An opportunity has arisen for a IT Technician / 1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions
As a IT Technician / 1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment.
This is an office-based role offering a starting salary of £23,810 and benefits.
You will be responsible for:
* Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing system
* Logging and managing service tickets using ServiceNow (or similar systems)
* Providing updates to users on the progress of their queries
* Assisting with the installation, configuration, and troubleshooting of software and hardware
* Supporting printer setup, maintenance and issue resolution
* Maintaining accurate documentation and knowledge base articles
* Meeting individual KPIs and contributing to broader service desk goals
What we are looking for:
* Previously worked as an IT Technician, IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician, Service Desk Analyst, Technical Support Analyst, IT Support Analyst, IT Engineer, IT Helpdesk, Support Technician or in a similar role.
* Familiarity with O365, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, PowerPoint)
* Ability to follow detailed instructions with high levels of accuracy
* Strong organisational skills and ability to prioritise workload effectively
* ITIL or Microsoft accreditations (advantageous)
This is a fantastic opportunity to kickstart or develop your IT support career with a reputable and forward-thinking organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
IT Support – New York City, NY – $65,000 to $85,000 DOEWe’re partnering with a prestigious new private members' club to find a dedicated IT Support Specialist to join their team. This role offers the chance to manage day-to-day technology operations, ensuring seamless performance across all systems while providing hands-on support to staff and members. It’s a fantastic opportunity for someone passionate about IT and service, looking to grow and make an impact in a refined, high-caliber environment.Requirements:
Proven experience working in a IT Service Desk environment, preferably in a high end, luxury space.Excellent communication and organizational skills, with the ability to manage and support a variety of stakeholders.Strong customer service mindset with a commitment to responsive, user-focused support.Working knowledge of IT infrastructure, hardware troubleshooting, and support best practices.Proactive and solutions-driven, with strong problem-solving abilities and a hands-on approach.Experience with service desk tools and systems; familiarity with Active Directory and platforms like Halo ITSM is a plus.
If you are keen to discuss the details further, please apply today or send your cv to Nas at COREcruitment dot com – nas@corecruitment.comDue to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!....Read more...
You’ll learn how to run an effective hire desk
You'll learn about stock control and purchasing
You’ll also study everything from customer service and sales skills to back-office administration and credit control of a high-performing hire desk
Training:As an Apprentice you will be enrolled in a blended learning programme where you will gain an NVQ Customer Service Practitioner Level 2 qualification at Babington Business College. Through a mixture of on-the-job experience and online training, our Apprenticeship Programme covers all the essential skills and principles you will need to become a Hire and Sales Coordinator.
The apprenticeship will last 2 years, consisting of in-house training and online learning. You will complete online modules with Babington Business College which will be assessed by your Skills Coach, and you will work towards successfully completing the End-Point Assessment. When you are not completing your assignments, you will be on-site gaining hands-on experience and knowledge from our expert Hire and Sale Coordinators.Training Outcome:Once the apprentice has completed their 2-years' service and qualified, they can progress within the company to a Hire and Sales Coordinator position, eventually progressing to a Hire Manager position.Employer Description:Established in 1969, GAP Hire Solutions is the UK's leading independent equipment hire company. With 10 divisions and over 150 locations across the UK, we've got everything you need from dumpers, diggers and tools to track mats and portable toilets.Working Hours :Monday to Friday 8am to 5pm, no evening or weekend workSkills: Communication skills,IT skills,Organisation skills,Customer care skills....Read more...
You’ll learn how to run an effective hire desk
You'll learn about stock control and purchasing
You’ll also study everything from customer service and sales skills to back office administration and credit control of a high-performing hire desk
Training:As an Apprentice you will be enrolled in a blended learning programme where you will gain an NVQ Customer Service Practitioner Level 2 qualification at Babington Business College. Through a mixture of on-the-job experience and online training, our Apprenticeship Programme covers all the essential skills and principles you will need to become a Hire and Sales Coordinator.
The Apprenticeship will last 2 years, consisting of in-house training and online learning. You will complete online modules with Babington Business College which will be assessed by your Skills Coach and you will work towards successfully completing the End-Point Assessment. When you are not completing your assignments, you will be on-site gaining hands-on experience and knowledge from our expert Hire and Sale Coordinators.Training Outcome:Once the Apprentice has completed their 2 years service and qualified, they can progress within the company to a Hire and Sales Coordinator position, eventually progressing to a Hire Manager position.Employer Description:Established in 1969, GAP Hire Solutions is the UK's leading independent equipment hire company. With 10 divisions and over 150 locations across the UK, we've got everything you need from dumpers, diggers and tools to track mats and portable toilets.Working Hours :Monday to Friday, 8.00am to 5.00pm, no evening or weekend work.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills....Read more...
Facilities Helpdesk Administrator – Anderton – National Facilities Management OrganisationCBW Staffing Solutions are currently recruiting for a temporary Helpdesk Administrator to support a busy facilities helpdesk team during staff absence. This is a 5-week rolling contract with potential for extension, based on site at our client’s office in Anderton, Cheshire.As a Helpdesk Administrator, you will be the first point of contact for incoming maintenance enquiries, assisting engineers, clients, and contractors by phone and email. You’ll work closely with the Service Desk Manager and on site coordinator to ensure smooth operations and excellent service delivery.This is an excellent opportunity for someone with a background in administration, customer service or contact centre work, who is confident in communicating over the phone and thrives in a fast paced environment.Package:An hourly rate of £12.21 PAYETemporary role with a 4 week rolling contract21 hours per week – Monday, Wednesday and Friday (9:00am – 5:00pm)Full training & equipment providedResponsibilities:Answering incoming service desk calls and emailsLogging and categorising maintenance requests using internal systemsCommunicating with engineers, clients, and contractors to coordinate jobsProviding updates and support throughout job lifecyclesSupporting general administrative duties within the teamRequirements:Previous experience in customer service or administration (office or contact centre experience ideal)Good IT skills and ability to learn internal systems quicklyMust be comfortable speaking to engineers, clients and contractors over the phoneReliable, organised and a good communicatorAvailable for the full contract durationIf you are a reliable and confident administrator looking for an immediate temporary role, please apply with your full CV or contact Bethany McCluskey at CBW Staffing Solutions.....Read more...
2nd Line Support Engineer – Service Desk – PlymouthOn-site workFull driving license is required for this roleSalary - £27,000 - £32,500 depending on experience2nd Line Support Engineer required for a leading client based in Plymouth. My client is currently seeking a We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team, with the opportunity of fieldwork. This is an excellent opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or for an experienced MSP engineer seeking their next challenge with a leading regional provider. In this role, you'll work with a diverse range of technologies, clients, and security-focused environments, enhancing your technical expertise, problem-solving abilities, and client engagement skills.Key Skills and Responsibilities:
Provide Second Line technical support across desktops, servers, networks, and cloud services.
Deliver on-site support for a high-security client, ensuring strict compliance with security policies.
Troubleshoot and resolve escalated technical issues efficiently, both remotely and in person.
Support Microsoft 365, Windows Server, and networking technologies.
Proven experience in Second Line IT Support.
Strong expertise in Microsoft 365 (Email concepts, SharePoint, OneDrive, Azure AD).
Solid understanding of networking (LAN, WAN, VLAN, WiFi, IPsec, VPN)
Hands-on experience with Windows Servers (Active Directory, DHCP, DNS, GPOs, Print Management).
Excellent communication skills with the ability to engage professionally with clients.
A full driving licence (client site visits required).
Eligibility to obtain Security Clearance (SC level or higher)
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy....Read more...
Hire Desk Controller - Glasgow - Up to £30,000 plus excellent benefits package CBW has a new opportunity for a Hire Desk Controller to join an established team in Glasgow. Hours of work : 37.5 hours Monday to Friday. You’ll be responsible for processing hire and sales transactions efficiently, handling incoming calls, and supporting the resolution of customer queries. Duties & Responsibilities: Prepare customer quotations and process orders efficiently, ensuring a first-class customer experience.Develop a good working knowledge of the product range through training and ongoing development.Promote and embed a culture of compliance with health, safety, wellbeing, and sustainability policies.Respond promptly to enquiries, keeping customers updated via email or telephone.Support the cross-hire and purchasing of products from an approved supplier list, working closely with internal product managers.Complete associated administrative tasks to support the wider Customer Service team.To be considered: We are seeking a motivated and detail-oriented individual who enjoys working as part of a team. The ideal candidate will have:GCSEs (or equivalent) in English and MathematicsExperience in the hire industry (preferred but not essential)Excellent written and verbal communication skillsHigh attention to detail and strong numeracyGood IT skills, particularly Microsoft ExcelThe ability to build and maintain relationships across all levelsSalary & BenefitsSalary up to £30,000Contributory pensionBUPA healthcareLife assurance25 days of holiday (with increases based on service)Holiday purchase scheme....Read more...
IT Manager - Retail & Hospitality Dorset, 3 days office (Hybrid)To lead the digital transformation of a proud, innovative hospitality brand. In a rare and exciting opportunity, we’re looking for an experienced IT Manager to take the reins of tech innovation across a state-of-the-art hospitality estate.You will be the driving force behind the IT Team, responsible for maintaining and evolving IT systems, improving user support, and delivering transformational projects. From day-to-day support to shaping long-term digital strategies, this role will touch every part of the business – from operations to front-of-house hospitality tech. This is a great role to make a direct impact in a business that blends tradition with cutting-edge tech. The role: • Lead 2nd/3rd line technical support, maintain core systems (EPOS, ERP, CRM), and oversee infrastructure upgrades, cloud migrations, and service desk improvements. • Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU. • Drive the adoption of AI tools, chatbots, and automation to enhance user experience, boost efficiency, and enable smarter, data-driven decisions. • Lead complex IT projects, manage change across departments, and ensure risk mitigation, compliance, and operational continuity. • Define technical strategy, collaborate cross-functionally, and champion emerging hospitality technologies that align with business goals. Experience: • Proven leadership in IT or technical project management • Deep experience with hospitality systems (EPOS, booking, CRM, etc.) • Strong Microsoft Cloud 365 and virtualisation experience • Excellent communication skills (technical and non-technical) • Experience in change/project management and vendor relations Technical Experience • Cloud IaaS/SaaS • Microsoft Power Platform, scripting, automation • Cybersecurity awareness & compliance • Digital storage, servers, workstations • IT support desk and service management....Read more...
As an apprentice at Mainline, you’ll be part of a supportive and fast-paced team, gaining real experience across different departments including Quality, Hire Desk, and Service.
No two days will be the same, and you’ll quickly become a valuable part of the day-to-day running of the business.
You’ll receive full training and guidance as you build your confidence and skills in a variety of admin and customer service tasks. Day-to-day responsibilities will include:
Preparing sales and marketing packs for both potential and existing customers
Managing stock levels and keeping marketing materials organised and available
Supporting the Hire Desk and Service teams with basic data entry and admin tasks
Answering and directing telephone calls in a professional and friendly manner
Assisting with customer communications, including following up on training expiry reminders
Helping with social media or marketing activities under supervision
Working closely with various departments to understand different aspects of the business
Training:
Level 3 Business Administrator Apprenticeship Standard (can include Level 2 elements if required)
Level 2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release
The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested
Training Outcome:
This apprenticeship offers the chance to build a strong foundation across several areas of the business
We’ll work with you to identify the department where you naturally fit best, with the goal to move into a permanent role that matches your strengths and interests
Employer Description:Mainline is a leading, independent provider of powered access and material handling equipment hire, with a strong reputation built over 40 years of industry experience. In addition to hire services, Mainline is an IPAF-approved training centre, delivering a wide range of accredited training courses in construction, working at height, and health and safety, tailored to meet the needs of both individuals and large organisations.Working Hours :Monday - Friday, with flexibility around start and finish times. Shifts to be confirmed.Skills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,IT skills,Non judgemental,Number skills,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management....Read more...
We are seeking a professional and friendly Receptionist to join the team. The ideal candidate will be the first point of contact for clients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
Responsibilities:• Greeting visitors and managing the front desk• Answering and directing phone calls• Handling incoming and outgoing mail• Booking meeting rooms and managing schedules• General administrative tasks to support the team• Maintaining a tidy and welcoming reception areaRequirements:
• Must have Enhanced DBS
• Previous reception or front-of-house experience• Excellent communication and organisational skills• Strong customer service approach• Confident, presentable, and proactive• Comfortable with general office duties
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)....Read more...
Customer Service Advisor
Are you passionate about helping people, love a fast-paced environment, and pride yourself on delivering excellent customer service? If so, wed love to hear from you!
Were looking for a confident, friendly, and proactive individual to join our clients busy Information Desk team.
⨠As The Customer Service Advisor your role will be:
- Greet and assist customers with professionalism and care
- Resolve enquiries and provide accurate information
- Deliver a great first impression every time
- Work as part of a dynamic and supportive team
â What Were Looking For
- Excellent verbal and written communication skills
- A flexible approach to work (including early mornings from 3:30 am, evenings, weekends & holidays)
- The ability to travel to work during hours with limited public transport
- Willingness to work in all weather conditions when needed
- Comfortable learning and using our internal systems
- A passion for helping people and solving problems
- Self-motivated and reliable with a positive attitude
ð¼In return you will get
- £25,396
- Opportunities for overtime
- Free on-site parking while on duty
- Free holiday parking (subject to availability)
- Life Assurance
- Cycle to Work Scheme
- Uniform provided
- Comprehensive training and career development opportunities
- Retail discounts
For more information on this fantastic Customer Service role and your ready to take off with a career thats rewarding and full of opportunity, apply now !....Read more...
An opportunity has arisen for a Service Administrator / Operations Administrator to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions.
As a Service Operations Administrator, you will be supporting core operations such as consumables handling, engineer scheduling, and administrative coordination across internal systems.
This full-time, permanent role is office-based offering a starting salary of £23,810 and benefits.
You will be responsible for:
? Acting as the initial point of contact for customer and internal queries via phone, email, or ticketing system
? Coordinating responses to consumable-related queries and keeping customers regularly updated
? Managing the Meter Management programme, including monitoring and reporting
? Scheduling engineering visits and liaising with clients to confirm arrival times
? Maintaining accurate asset and inventory records
? Ensuring training and knowledge are kept up to date
? Performing administrative duties with accuracy and diligence
What we are looking for:
? Previously worked as a Service Administrator, Service Coordinator, Operations Administrator, Customer Service Administrator, Office Administrator, Service Desk Administrator or in a similar role.
? Strong interpersonal skills and a professional telephone manner
? Skilled in Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams
? A customer-focused mindset with pride in delivering quality service
? Comfortable working in a fast-paced environment with varied responsibilities
What's on offer:
? Competitive salary
? Company-sponsored healthcare schemes
? Life assurance and critical illness cover
? Free on-site parking
? Workplace pension scheme
This is a fantastic opportunity for a Service Operations Administratorto join a dynamic team and grow your career in a supportive ....Read more...
Delivering outstanding service and technical support, both remotely and onsite, to our large base of contract customers, from a variety of business sectors, and including some project work
Monitoring and updating the service desk ticket system
Diagnosing issues and performing first time fixes where possible
Managing fixes and repairs/replacements for faulty IT equipment
Advising customers appropriately and communicating regularly regarding open tickets
Working with 2nd and 3rd line support teams to deliver support to customers
Setup and installation of new equipment – desktops, laptops, printers, servers, networking, etc.
Administration of Active Directory, Exchange, Microsoft365
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:SupportDesk UK is a dedicated Information and Communications Technology (ICT) support company based near Manchester Airport. It was established to support the increasing client base of its sister company NAS UK Ltd.Working Hours :Monday to Friday
8:30am to 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Desire to learn new skills....Read more...
Support on front desk
Stripping and refurbing IT equipment
Repairing IT equipment
Remote support to customers
Helpdesk support to customers
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group. Training Outcome:Full time position with the company.Employer Description:CLS Repair Services Ltd was established in 2004 with one mission: to bring a reliable, high quality computer repair service to Chesterfield and surrounding areas. Our passion for excellence is what inspired us to open up our shop, and continues to drive us to this day. All our repairs are completed with meticulous detail.Working Hours :Monday to Friday 9.00am to 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
To learn a wide range of Council services being offered by the Customer Service Team. This includes the councils; policies, legislation, processes, IT, web and telephone systems
Assist customers with accessing the Council services online, helping them to self-serve wherever possible by promoting available online services, signposting and offering tailored digital assistance for those that need support
To serve customers face to face at reception and the welcome desk, over the phone, email or web channels to provide support and guidance across a broad range of services offered by the team
To resolve enquiries in a professional, courteous and efficient manner in line with Service Level Agreements and the Council’s Customer Service Standards
Work with the Web Team, Communications and the Customer Relations Team provide feedback from resident experience, supporting service improvements and embracing change
Gather relevant information and evidence (including verification of official documents) from customers efficiently and accurately to support accurate assessments in line with Service Level Agreements
Update databases and records accurately and efficiently
To work closely with colleagues across the Council to ensure customers are provided with accurate service information
Training:
Level 2 Cusomer Service Practioner Apprenticeship Standard
Maths and English Functional skills if required
Training Outcome:
Successful completion of the apprenticeship will enable the post holder to apply for job opportunities in the private sector or other public sector bodies
Employer Description:Bedford Borough Council is a unitary authority that provides a wide range of services to the local community.Working Hours :Monday - Thursday, 08:45 - 17:15 and Friday, 09:00 - 17:00.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working....Read more...
