An exciting opportunity has arisen for a Hire Desk Controller withexperience in tool and plant hire to join a well-established company specialising in tool and plant hire. This full-time role offers excellent benefits and a starting salary of £39,000.
As a Hire Desk Controller, you will provide efficient support to customers across all channels, manage hire documentation, and maximise revenue opportunities while ensuring excellent service.
You will be responsible for:
? Handling incoming enquiries from customers by phone, email, and in person.
? Processing orders efficiently, ensuring all related documentation is completed accurately.
? Coordinating with the workshop to confirm availability of equipment for hire.
? Organising logistics and scheduling drivers for timely deliveries and collections.
? Maintaining compliance with internal procedures and hire contract processes.
? Assisting customers with loading/unloading where required (physical capability is important).
? Supporting other operational duties as assigned by management.
What we are looking for:
? Previously worked for at least 1 year as a Hire Desk Controller, Hire Controller, Hire Desk Manager, Hire Desk Coordinator or in a similar role
? Must have experience in tool and plant hire.
? Strong working knowledge of Syrinx hire software.
? Skilled in IT.
? Valid UK driving licence.
What's on offer:
? Competitive salary
? Company pension
? Staff discounts
? Ongoing training and development
? Opportunities for progression
? Supportive and friendly team environment
Apply now for this exceptional Hire Desk Controller opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For mo....Read more...
An exciting opportunity has arisen for a Hire Desk Controller withexperience in tool and plant hire to join a well-established company specialising in tool and plant hire. This full-time role offers excellent benefits and a starting salary of £39,000.
As a Hire Desk Controller, you will provide efficient support to customers across all channels, manage hire documentation, and maximise revenue opportunities while ensuring excellent service.
You will be responsible for:
* Handling incoming enquiries from customers by phone, email, and in person.
* Processing orders efficiently, ensuring all related documentation is completed accurately.
* Coordinating with the workshop to confirm availability of equipment for hire.
* Organising logistics and scheduling drivers for timely deliveries and collections.
* Maintaining compliance with internal procedures and hire contract processes.
* Assisting customers with loading/unloading where required (physical capability is important).
* Supporting other operational duties as assigned by management.
What we are looking for:
* Previously worked for at least 1 year as a Hire Desk Controller, Hire Controller, Hire Desk Manager, Hire Desk Coordinator or in a similar role
* Must have experience in tool and plant hire.
* Strong working knowledge of Syrinx hire software.
* Skilled in IT.
* Valid UK driving licence.
What's on offer:
* Competitive salary
* Company pension
* Staff discounts
* Ongoing training and development
* Opportunities for progression
* Supportive and friendly team environment
Apply now for this exceptional Hire Desk Controller opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Help-desk duties
Provide fast and friendly service through live support channels for priority customers, in order to immediately resolve urgent issues.
Ensure that support tickets/calls are appropriately recorded and logged within the help-desk system.
Ensure that all queries are dealt on a daily / weekly basis in accordance with the relevant customer SLAs and to a high standard of satisfaction.
Provide virtual training on software and software modules to a number of high-level customers using Microsoft Teams.
Create training / support materials for use by customers from a virtual help-desk platform.
Training duties
Design live training sessions for custom software, updating these when required.
Present effective training sessions to audiences of varying size and ability.
Successful applicant will be required to be vetted to NPPV Level 3 (undertaken at point of employment).
Training Outcome:Opportunity to move into a more specialised role within the business, with experience.Employer Description:VISAV is a small software solutions company primarily developing and supporting the Neighbourhood Alert messaging and engagement system used by many UK Police forces and other partners across the UK. Our team is passionate about delivering exceptional support to our clients, and we are looking to expand our team with a motivated Software Support Analyst.Working Hours :Monday to Friday, 09:00-17:00 (inc half hour per day for lunch).Skills: Communication skills,Organisation skills,Problem solving skills,Team working,Troubleshooting skills,Multitasking skills,High level of customer service,Able to work independently,Technical skills,Proficient in Microsoft Office,Self starter,Motivated,Punctual,Ambitious,Willingness to learn,Positive & can do attitude....Read more...
Answering the Service Desk telephone and monitoring Service Desk mailbox
Provide first line support and resolution when required
Escalate incidents and service requests when required
Keeping users informed about incident and request progress
Close all resolved incidents and service requests
Monitor email flow within Mimecast and Exchange queues
Use event monitoring tools to monitor networks, servers, etc
Notify users of planned outages and progress on incidents and service request
Running scheduled maintenance tasks
Checking and copying physical media
Manage and maintain stocks of peripherals and consumables
Training:Information and Communication Technician Standard, which includes:
Level 2 Functional Skills in maths and English (if required)
Knowledge, Skills and Behaviours
End Point Assessment (EPA)
Work place assessment with one of County Training’s highly experienced workplace Assessors, including as an example, completion of assignments, project, and observation of workplace activities
There may also be a requirement to attend formal teaching sessions to enhance knowledge or work towards completion of functional skills (if required)
There is also a requirement for you to keep an off the job log which is an important part of your Apprenticeship Programme
Employer Rights and Responsibilities
Personal Learning and Thinking
Training Outcome:
There is a possibility of a permanent position on completion of a successful apprenticeship
Employer Description:Lanyon Bowdler – the very best legal advice.
Clients experience our commitment to excellence in everything we do; the right advice, building enduring relationships and a proactive and highly responsive serviceWorking Hours :Monday - Friday, 8.30am - 5.15pm
An agreement of schedules will be discussed with the successful candidateSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills,Logical,Team working,Creative,Patience....Read more...
We’re recruiting for an enthusiastic and organised Hire Desk Controller. This is an exciting opportunity to join a thriving, well respected brand, playing a pivotal role in ensuring smooth operations and delivering outstanding customer service.
Overview of role: The Hire Desk Controller will be the first point of contact for all hire enquiries, managing incoming calls and emails, providing quotations, machine specifications and technical information. You will be responsible for converting enquiries into confirmed hires, coordinating availability with the service team, and supporting the sales team with customer requirements.
The role includes managing transport logistics for deliveries, collections, and demonstrations, maintaining accurate records, and raising hire contracts and off-hire requests.
You’ll allocate jobs to drivers and maintain clear communication throughout the day to ensure timely deliveries. This role also involves processing payments via WorldPay, handling pro forma invoices, and providing exceptional service to new and existing customers.
Main responsibilities for the Hire Desk Controller
Respond to customer enquiries, providing accurate information, pricing, and product guidance to secure hires
Support the sales team by keeping them informed of updates, and opportunities
Manage and resolve delivery and collection issues promptly
Maintain consistent communication with drivers and coordinate schedules
Work closely with the service department to align machine availability with demand
Manage off-hire processes and ensure clear communication with customers
Meet agreed KPIs and maintain high service standards at all times
Handle incoming queries professionally via phone and email
Actively participate in team meetings and contribute ideas for improvements
Escalate potential issues to management in a timely manner
Monitor credit control risks by ensuring attention to detail and accurate record keeping
Skills, experience and Attributes required
Proven ability to multitask in a fast-paced environment while staying calm and in control
Strong attention to detail, accuracy matters, especially with time-sensitive logistics
Scheduling or coordination experience is highly desirable but not essential
Confident learning and using systems quickly
Excellent communication and organisational skills
A natural problem solver who can think on their feet and resolve issues
Down-to-earth, confident, able to take ownership and make decisions
What’s in it for You?
Join a company that values its people and offers fantastic benefits, including:
A salary of £27,500 salary plus quarterly team bonus and annual bonus
8:30 – 5pm Monday to Thursday 4:30 finish Fridays
Site based 5 days per week
26 days of holiday plus bank holidays
Pension, life assurance, and staff discounts
Career development opportunities
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React to notification, from Facilities Management Help Desk, of possible network and Voice (primarily Fibre and Cat5) cabling problems.
Assist the CIS Engineers in the planning of network patching changes and execute those changes as required.
Provide CIS Engineers with update information relating to the network and voice infrastructures.
Diagnose cabling faults using Cat5, Fibre and Voice test equipment.
Resolve / repair cabling faults when required, on the above circuits.
Liaise with Facilities Management Help Desk to confirm rectification of reported faults.
Provide assistance to the MIS Department in desktop IT support tasks.
Training Outcome:This is a permanent position, which will see you move into a permanent position within the team as a Network Cable Installer. Progression and development will be discussed.Employer Description:Amey is a leading infrastructure services and engineering company.
Our 11,000 people are behind the critical services the country relies on every day and we each take personal pride in our public service.
Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients. We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the country.Working Hours :Monday to Friday.
37.5 hours per week.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
Answering incoming telephone calls
Opening and scanning incoming post
Dealing with outgoing post
Scanning finance sheets and uploading them to our case management system
Accepting documents at the reception desk
Verifying client ID
Releasing confidential documents and keeping accurate records of release
Updating our storage system “The Vault”
Taking card payments in person and over the telephone
Training:Training will be provided by an experienced receptionist and by the Practice Manager at our Sunderland head office located within The Yard on Gill Bridge Avenue in Sunderland City Centre. There will be opportunity to experience our Seaham or Durham office in time when confidence and knowledge levels have increased. Time away from the reception desk will be allocated each week for the apprentice to undertake their apprenticeship course studies. A level 2 Customer Service apprenticeship will be gained.Training Outcome:Full-time permanent employment would be available to a successful apprentice.Employer Description:Mortons Law is a law firm based in Sunderland since 1935.
We offer advice to clients on family law, children matters, elderly client services such as Wills, Probate and Trusts, conveyancing services to assist in the sale and purchase of a residential property and commercial law also. Training on all of these services will be provided.
We have three offices, Sunderland, Seaham and Durham with four receptionists currently in place.
Working Hours :Monday to Friday 9am to 5pm with 1-hour for lunchSkills: Attention to detail,Communication skills,Customer care skills,IT skills,Organisation skills,Team working....Read more...
Build and configure end-user devices:
Arrange break-fix repairs with external service partners
Build upon our break fix offering, with process and controls.
Continual service improvement:
Identify and drive forward improvements to process / service
Field incoming service desk incidents and requests
Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins
Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform
Maintain our asset management database, tracking changes accordingly
Provide a high-level of customer service and adhere to service management principles and processes (ITIL)
Resolve IT service desk requests and incidents
Escalate issues to 2nd/3rd Line and Major Incident teams when required
Deal with / manage third parties for ‘expert’ level support for specific requirements
Action procurement requests for IT equipment, applications, and internet services
Maintain IT Documentation and Knowledge base
Document troubleshooting procedures
Document known fixes
Create / contribute to end-user training guides
Be aware of and escalate security concerns or flags identified promptly
Training:
IT Solutions Technician Level 3 Apprenticeship Standard
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
You will join the McLaren Apprenticeship Constructing Futures Programme where you will network and build relationships with other Apprentices across the company, giving you a broader scope of the business while working towards a interpersonal / communication skills curriculum
You will have the option to progress to a degree level apprenticeship to further enhance your knowledge and understanding and gain a higher-level qualification
Be able to join our Professional Chartership Support Programme and work towards gaining professional chartership and gain ongoing support for your continuous professional development (CPD)
Employer Description:McLaren group was established in 2001 and operates in construction, property and development in the UK and UAE. We are passionate about creating spaces that inspire and serve customers in the private and public sector. Our core markets include commercial offices, mixed-use buildings, residential, retail, education, distribution and logistics, hotels and leisure.Working Hours :Monday - Friday, between 8.00am - 5.00pm. Exact shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Helpdesk Administrator - Islington, London - £30 -33,000 per annum Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Islington, London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8:30am to 17:30pm Temp - Perm position £30-33,000 per annum (dependant on experience) Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledge ....Read more...
Technology Manager - Hospitality Dorset, 3 days office (Hybrid)To lead the digital transformation of a proud, innovative hospitality brand. In a rare and exciting opportunity, we’re looking for an experienced IT or Hospitality Technology Manager to take the reins of tech innovation across a state-of-the-art hospitality estate.You will be the driving force behind the Hospitality Technology Team, responsible for maintaining and evolving IT systems, improving user support, and delivering transformational projects. From day-to-day support to shaping long-term digital strategies, this role will touch every part of the business – from operations to front-of-house hospitality tech. This is a great role to make a direct impact in a business that blends tradition with cutting-edge tech. The role: • Lead 2nd/3rd line technical support, maintain core systems (EPOS, ERP, CRM), and oversee infrastructure upgrades, cloud migrations, and service desk improvements. • Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU. • Drive the adoption of AI tools, chatbots, and automation to enhance user experience, boost efficiency, and enable smarter, data-driven decisions. • Lead complex IT projects, manage change across departments, and ensure risk mitigation, compliance, and operational continuity. • Define technical strategy, collaborate cross-functionally, and champion emerging hospitality technologies that align with business goals. Experience: • Proven leadership in IT or technical project management • Deep experience with hospitality systems (EPOS, booking, CRM, etc.) • Strong Microsoft Cloud 365 and virtualisation experience • Excellent communication skills (technical and non-technical) • Experience in change/project management and vendor relations Technical Experience • Cloud IaaS/SaaS • Microsoft Power Platform, scripting, automation • Cybersecurity awareness & compliance • Digital storage, servers, workstations • IT support desk and service management....Read more...
Reporting to the Service Desk Team Lead, the Apprentice ICT Service Desk Engineer will provide support to internal customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. They will also be involved in setting up people up on systems and providing support when needed, rectifying issues to maintain the organisations productivity.
What you’ll be doing, over time and with training and supervision of an experienced colleague…
Helping diagnose malfunctioning systems, hardware and softwareLogging and managing ICT technical support incidents and queries
Setting up new users on both our systems and on any hardware required for their role
Testing new software and hardware and reporting on its suitability to the business
Creating new knowledge base articles for our customer portal and other members of the team
Assisting with the ongoing provision of a secure ICT infrastructure
Acting as part of the first line team you will be responsible for managing the teams queue as well as your own so as to deliver services within agreed service level agreements
Acting as a first point of contact to the colleagues, you will problem solve users technical questions to a wide range of abilities.
Maintaining our asset register along with user profiles and system access rights
Completing all requirements of the apprenticeship programme and ensure other essential learning has been achieved within an a timely manner
Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity
Treating customers and colleagues with respect and empathy
Working 35 hours per week and having a flexible approach to work
Training:
Information Communication Technician (ICT) Level 3
Functional skills in maths and English level 2, if required
Internal and external training opportunities
Training Outcome:Here at Great Places Housing group we are passionate to support your career development and will provide the successful individual with a range of skills and experience to develop a strong career within ICT.Employer Description:Great Places Housing Group is a modern, forward-looking profit-for-purpose organisation. Our vision is to create great homes in great communities, which would not be achievable without the great people in Great Places’ workforce. Whilst social purpose is very much at the core of what we do, we balance this responsibly with a commercial perspective to ensure our vision is sustainable in the longer term.Working Hours :Monday - Friday, working either 8.00am to 4.00pm or 9.00am to 5.00pm. Will be discussed on interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support to end users and scientists and support for IT projects gaining a real understanding of all aspects of IT. The role requires a high degree of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills.
As a IT Solutions Technician Apprentice, you will gain experience in:
IT Service Desk providing help and support to end users on the phone, email and in person
Diagnosing, researching and resolving PC related hardware and software issues
Setting up PCs and laptops and installing software
Operating Systems – Windows/Linux
Network administration of data and VOIP systems
Administering server applications including Email, Database and backup systems
Support and administration of financial / business applications
Assisting with the delivery of projects
Microsoft Office 365 and Cloud services
Unified Communication technologies
Cybersecurity and awareness programmes
Service management and reporting
What you will bring to the role:
A professional approach to work, and willingness to work in a fast-paced environment.
Strong interpersonal and communication skills.
Good team working skills, demonstrating cooperation and flexibility.
Great attention to detail.
Resilience and determination to keep going at times when the work is challenging.
Good time management skills. All aspects of work will need to be delivered to the highest quality without exception and so the ability. to plan and organise. This role requires meeting coursework deadlines and attendance of lectures and observations.
Apprentices entering this role will need to practice their work within Standard Operating Procedures and comply with all policies and procedures applicable to their role. This particular role will also require the individual to meet the academic and vocational elements of the apprenticeship framework, attending where possible all lectures, exams and observations.Training:Apprentices will be required to attend college at least x 1 day per week either at Richmond Campus completing necessary mandatory training and units associated with the apprenticeship.
Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.
The apprentice will be required to complete:
• Work towards gaining a full Level 3 IT Solutions Qualification.
• Employment Rights and Responsibilities.
• Skills, Knowledge, and Behaviours.
• Standard and End Point Assessment.
Other training will be provided by the employer as required to enable the fulfilment of the job role. Training Outcome:On completion of the apprenticeship and end point assessment could lead to you being offered a permanent position with NPL.Employer Description:As the UK's National Measurement Institute, NPL develops and maintains the national primary measurement standards. From new antibiotics to tackle resistance and more effective cancer treatments to unhackable quantum communications and superfast 5G, technological advances must be built on a foundation of reliable measurement to succeed.Working Hours :Monday - Friday, shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
Role: IT Support Technician (2nd Line)
Location: Bournemouth
Salary: Up to £33,000
Holt Recruitment is working with a fulfilment company in Bournemouth. They are looking for an IT Support Technician (2nd line) to join the company on a full-time, permanent basis.
Benefits/Package:
- 20 days holiday + Bank Holidays, rising with length of service
- Health Cash Plan (after probationary period)
- Birthday off
- Free onsite parking
- Partner Discounts
- Company events
Whats the role?
As an IT Support Technician (2nd Line), you will be working in a multi-tasking, busy environment, turning technical terms into something user-friendly. This will be based between two sites.
What will you be doing?
- Provide 2nd line application support to our client's bespoke system
- Investigate, test, and escalate any defects.
- Manage all aspects of their ticket system.
- Work with the development and ops teams.
- Delivering high customer service.
- Liaising with other departments to deliver updates and relevant IT news.
What do you need as an IT Support Technician (2nd Line) in Bournemouth?
- SQL or MySQL, any PHP
- Knowledge of cloud-based technologies.
- The desire to learn new technologies.
- Experience using Jira Service Desk or equivalent ticketing system.
- Time management and ability to prioritise workload.
- Experience working with bespoke enterprise applications.
- Great with Office 365
- Strong technical, communication, and interpersonal skills.
- Strong organisational skills.
- Excellent written and spoken English.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this IT support Technician (2nd Line) role in Bournemouth.
Job ID Number: 78554
Division: Commercial Division
Job Role: IT Support Technician (2nd Line)
Location: Bournemouth....Read more...
As our Data, Digital & Innovation Officer you’ll help support the management of our cloud-based platforms and help to create a culture driven by data and excited by the opportunity to improve continuously.
You will provide IT support to colleagues via remote service desk or in a face-to-face capacity, helping set up systems, user accounts and resolve issues.
You will help support our data and digital strategies in delivering more efficient services to clients, ensuring value for money delivery.
Where appropriate, you may be required to contribute to the wider goals of the Innovation Team, supporting these colleagues to achieve their objectives.Training Outcome:The successful candidate may be offered full-time employment.Employer Description:Citizens Advice has proudly served the people of Greater Manchester for more than 75 years – and as the city region embarks on one of the most exciting periods in its history, we have been making sure we are ready to work with the new regional authority to support those living in its communities long into the future.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative,Innovative....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.Overview
At Ometis we provide end to end data services to help our customers unlock the power of their data. We see ourselves as friendly and we're looking for curious, motivated people to share our passion to enable our customers to make data driven decisions about their business.
We believe that diversity strengthens our team so all that we ask is that you have the motivation and the raw material to excel, we'll provide the technical training and support you through the apprenticeship as you take the first steps in your tech career.
We're proud to be the UK's largest dedicated Qlik consultancy
Main responsibilities:
Record the details of new issues and updates in the helpdesk system
Investigate system issues promptly, providing regular progress updates via phone and/or email to the customer
Liaise with suppliers to ensure updates and/or data is delivered on time and to specification
Resolve issues where possible
Perform installs, upgrades and basic configuration of supported software for customers
Contribute to the ongoing development of the Support team processes
Good feedback from the customers and from the business
Required skills:
An enthusiastic and professional attitude with a desire to keep customers happy by helping solve their issues and answer their questions
A commitment to learning new skills
Some understanding of IT concepts such as firewalls, networks, virtual machines
Some understanding of common applications and operating systems - e.g. Microsoft Office, Microsoft Windows, LinuxSome understanding of cloud environments like Azure/AWS/Google Cloud
Good telephone manner and good written English skills
Logical thinker that enjoys problem solving
Efficient worker - able to balance priorities whilst working on multiple tasks in a given day
Good team worker
Training:You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:Ongoing employment and career development. Employer Description:Since forming in 2010, Ometis has grown from humble beginnings to representing some of the country’s leading brands and organisations.
Today we are proud to be the UK’s leading Qlik experts who help businesses across the country gain a competitive advantage with Qlik Business Intelligence solutions. From Qlik development and Qlik training through to bespoke support programmes, we do it all.Working Hours :Our service desk is staffed between 5.30am - 5.30pm, seven days a week, 364 days a year. We have a shift pattern to share the workload and balance out of hours / unsociable working and further information about this will be provided.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Front Office ManagerSalary: $65,000Location: Chicago, ILOur client is seeking a Front Office Manager to lead and enhance their guest services team. This role requires a dynamic individual with extensive experience in front office operations, exceptional leadership skills, and a commitment to providing outstanding guest experiences. The hotel is a 4 Diamand location right in Chicagos beautiful city.The ideal candidate will drive operational excellence, ensuring seamless check-in and check-out processes while fostering a welcoming and efficient environment for both guests and staff. Overall, you will oversee daily front desk operations, manage staff scheduling, and ensure compliance with hotel policies and procedures. Additionally, this role will involve analyzing guest feedback and implementing improvements to continually elevate the quality of service provided, while selling and promoting all amenities and outlets of hotel.Key Requirements:
5 years in front office operations within the hospitality industry, with at least 3 years in a supervisory or managerial roleProficiency in hotel management software and Microsoft Office SuiteIn-depth understanding of front office procedures, including reservations, check-in/out, and guest servicesCapability to analyze guest feedback and implement service improvementsCommitment to maintaining a high level of customer satisfaction and enhancing the guest experience
If you’re interested in this opportunity, please send your resume to Declan today!Must reside and have working rights in the USA without future sponsorship.....Read more...
Receptionist / PA £25,000 to £27,000 d.o.e North London (N4)
Full time Receptionist with great customer service skills needed for a leading importer & distributor in North London N4
THE ROLE
As Receptionist you will be the initial point of contact for meeting and greeting visitors, including providing information and hospitality to clients. Duties include:
PA duties to the Managing Director
Managing phone calls and emails
Filing and checking stock / Handling returns
Assisting with meetings and organising lunches
Ordering stationery and supplies
Organising post and couriers
Working hours for this role are 8.30 am to 5.30 pm, Monday to Friday
THE COMPANY
Our London based client is one of Europe’s leading importers and distributors of quality products from around the world. Join a friendly and dynamic office atmosphere and become part of the collaborative team.
THE PERSON
As Receptionist / PA you will ideally have some experience in a similar customer facing role. You will also need:
excellent customer service skills
knowledge of Word, Excell, Outlook etc
a friendly disposition
excellent communication skills
Working hours for this role are 8.30 am to 5.30 pm, Monday to Friday
If you wish to be considered for the role of Receptionist, please forward your CV quoting reference 250565A
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: receptionist, customer service, front desk, reception, administration, PA, office, communication, Word, North London, N4....Read more...
As our Data, Digital & Innovation Officer you’ll help support the management of our cloud-based platforms and help to create a culture driven by data and excited by the opportunity to improve continuously
You will provide IT support to colleagues via remote service desk or in a face-to-face capacity, helping set up systems, user accounts and resolve issues
You will help support our data and digital strategies in delivering more efficient services to clients, ensuring value for money delivery
Where appropriate you may be required to contribute to the wider goals of the Innovation Team, supporting these colleagues to achieve their objectives
Training:Information Communications Technician Level 3 Apprenticeship Standard:
Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills
Training Outcome:
The successful candidate may be offered full-time employment and the chance to progress to a higher-level apprenticeship or position in the marketing team
Employer Description:Citizens Advice nationally is a charity which includes nearly 1,000 national staff working in one of the 6 national offices, as homeworkers or as part of the Witness Service from over 240 courts across England and Wales along with a further3,000 Witness Service volunteers Local Citizens Advice are all independent charities, delivering services from over600 local Citizens Advice outlets, over 1,800 community centres, GPs’ surgeries and prisons. The network does this with 6,500 local staff over 23,000 trained volunteers. Our reach means 99% of people in England and Wales can access a local Citizens Advice within a 30-minute drive of where they live.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: IT skills,Organisation skills,Customer care skills,Analytical skills....Read more...
Shadow other Town Planners at client and council meetings
Monitor Local Plan timetables
Assist with preparation of planning applications
Conduct site visits
Undertake desk-based research and data collection to support the production of planning documents
Attend Local Authority committee meetings
Research and prepare briefing notes
Monitor third party planning applications
Liaise with stakeholders and other consultancies
Provide general support to the other Town Planners
Carry out note taking and administrative duties as required
Communication professionally with clients and Council Officers
Provide support at public exhibitions
Set aside at least 20% of the working week for training and studying
Perform other duties that may be required from time to time
Training Outcome:
Achieved Chartered Town Planning status
Employer Description:Operating from a delightful office in a stunning rural location, we offer our private clients a quality service covering all of their town planning requirements. Use of a private car is essential and we are a dog-friendly office.
We believe in a true work / life balance and offer genuinely flexible working arrangements with generous annual leave, a competitive salary and training opportunities.Working Hours :Monday to Friday, 9.00am to 5.00pm.
Working a blend of office and home based.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Logical,Team working,Creative,Self motivated....Read more...
Shadow other Town Planners at client and council meetings
Monitor Local Plan timetables
Assist with preparation of planning applications
Conduct site visits
Undertake desk-based research and data collection to support the production of planning documents
Attend Local Authority committee meetings
Research and prepare briefing notes
Monitor third party planning applications
Liaise with stakeholders and other consultancies
Provide general support to the other Town Planners
Carry out note-taking and administrative duties as required
Communication professionally with clients and Council Officers
Provide support at public exhibitions
Set aside at least 20% of the working week for training and studying
Perform other duties that may be required from time to time
Training Outcome:
Achieved Chartered Town Planning status
Employer Description:Operating from a delightful office in a stunning rural location, we offer our private clients a quality service covering all of their town planning requirements. Use of a private car is essential and we are a dog-friendly office.
We believe in a true work / life balance and offer genuinely flexible working arrangements with generous annual leave, a competitive salary and training opportunities.Working Hours :Monday to Friday, between 9am to 5pm. Working a blend of office and home-based.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Logical,Team working,Creative,Self motivated....Read more...
Responding to IT support requests from staff in a professional and timely manner
Troubleshooting and resolving hardware and software issues
Maintaining accurate records of requests, resolutions, and relevant information in the IT Service desk
Installing, configuring and updating software applications and operating systems on workstations
Assisting with setting up and configuring new user accounts and devices
Supporting with routine maintenance tasks
Assisting with troubleshooting network connectivity issues and resolve them promptly
Assisting with managing hardware and software inventory
Training:
Information Communication Technician Level 3 Apprenticeship Standard
Day release one day per week
Middlesbrough College
Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available
Employer Description:Located in Newton Aycliffe, UK, Octric occupies a purpose-built Class 100 manufacturing facility fully equipped to produce state of the art compound semiconductor products.
Octric develops and manufactures compound semiconductor products used in a range of applications including defence and telecommunications.
Octric has a bright new path ahead following the recent significant investment from the UK Ministry of Defence. Octric is focussed on developing the next generation of semiconductors.Working Hours :Monday - Friday, Times to be confirmed.Skills: Communication skills,Logical,Team working,Initiative,Understand Microsoft Windows,Interest in IT Infrastructure....Read more...
Day-to-day responsibilities include:
Greet our patients with kindness and understandingOffer guidance to our patients face-to-face as they present at the front desk
Answer the incoming calls swiftly
Listen carefully and be understanding of our patients' needsUse of multiple IT systems, including the EMIS clinical system
Ensure clear and accurate entries are documented in our patients medical records
Communicate well with colleagues
Build good relationships with colleagues
Complete all tasks to a high standard
Scanning documents accurately into medical records
Attend practice meetings as required
Keep your working area clear and tidy
Training:
The apprentice will be working towards the Customer Service Level 2 apprenticeship standard
Delivered in the workplace via online training with Juniper Training
Functional Skills in maths and English, if required
Training Outcome:The opportunity to apply for a permanent role and career progression within the practice. Employer Description:Southbrook Dental Practice is in Bradford and provides NHS and private dental care and treatment for adults and children.Working Hours :Monday to Friday, times to be confirmed. One-hour lunch breaks each day.
37 hours a week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience....Read more...
Building IT systems and configuring networks
General IT cabling
Troubleshooting, testing and analysing problems within systems
Hardware installs include PC Cards, PC's, Desk phone & mobile phones
Create virtual machines that can then be logged onto and used when supporting
Installing servers, firewalls and software
Logging and resolving IT Support calls
Working on ticketing systems
Logging and resolving IT Support calls
Work on customer projects, such as upgrade planning, delivery and reporting
Keep accurate records and document customer service actions and discussions
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Kick-start your tech career with purpose!
At Datacore, we're not just a technology company — we're innovators, powering the future of data infrastructure across the globe. As a pioneer in software-defined storage and intelligent data solutions, we’re driven by a passion for performance, efficiency, and pushing boundaries. We’re now looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice.
This is an exciting opportunity to gain hands-on experience while working towards a recognised qualification, all within a collaborative and cutting-edge environment. You’ll be learning from experienced professionals, helping to support and maintain our internal systems, and playing a key role in keeping our tech running smoothly across the business.
If you're curious about technology, eager to grow, and ready to take your first step into the world of IT — we’d love to hear from you.
A Typical Day in the Job:
Building IT systems and configuring networksGeneral IT cablingTroubleshooting, testing and analysing problems within systemsHardware installs include PC Cards, PC's, Desk phone & mobile phonesCreate virtual machines that can then be logged onto and used when supportingInstalling servers, firewalls and softwareLogging and resolving IT Support callsWorking on ticketing systemsLogging and resolving IT Support callsWork on customer projects, such as upgrade planning, delivery and reportingKeep accurate records and document customer service actions and discussionsSalary, Hours & Benefits:
£14,772.50 per annumMonday - Friday 9am-5:30Group Life Assurance – 4x basic annual salaryGroup Income Protection – 75% of basic annual salaryGroup Critical Illness – 1x basic annual salaryPrivate Medical Insurance – OptionalDesired Qualities, Skills and Knowledge:
Keen interest in ITGood written & verbal communication skillsWillingness to learnTeamwork and problem-solving skillsDriven to get results and achieve goals while maintaining top level integrity and a strong work ethicFlexibility to work in a fast-paced environmentExcellent customer service orientation, creative approach to problem solvingGrade 5 in GCSE English, 4 in GCSE MathsYour Training with Baltic:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.
Employer Description:At Datacore, we're not just a technology company — we're innovators, powering the future of data infrastructure across the globe. As a pioneer in software-defined storage and intelligent data solutions, we’re driven by a passion for performance, efficiency, and pushing boundaries. We’re now looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice.Working Hours :Monday - Friday 9am-5:30pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working....Read more...
Shadow other Town Planners at client and council meetings
Monitor Local Plan timetables
Assist with preparation of planning applications
Conduct site visits
Undertake desk-based research and data collection to support the production of planning documents
Attend Local Authority committee meetings
Research and prepare briefing notes
Monitor third party planning applications
Liaise with stakeholders and other consultancies
Provide general support to the other Town Planners
Carry out note taking and administrative duties as required
Communication professionally with clients and Council Officers
Provide support at public exhibitions
Set aside at least 20% of the working week for training and studying
Perform other duties that may be required from time to time
Training:
Level 7 Chartered town planner (degree) apprenticeship standard
Training Outcome:
Achieved Chartered Town Planning status
Employer Description:Operating from a delightful office in a stunning rural location, we offer our private clients a quality service covering all of their town planning requirements. Use of a private car is essential and we are a dog-friendly office.
We believe in a true work / life balance and offer genuinely flexible working arrangements with generous annual leave, a competitive salary and training opportunities.Working Hours :Monday to Friday
9am to 5pm
Working a blend of office and home basedSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Logical,Team working,Creative,Self motivated....Read more...
Shadow other Town Planners at client and council meetings
Monitor Local Plan timetables
Assist with preparation of planning applications
Conduct site visits
Undertake desk-based research and data collection to support the production of planning documents
Attend Local Authority committee meetings
Research and prepare briefing notes
Monitor third party planning applications
Liaise with stakeholders and other consultancies
Provide general support to the other Town Planners
Carry out note taking and administrative duties as required
Communication professionally with clients and Council Officers
Provide support at public exhibitions
Set aside at least 20% of the working week for training and studying
Perform other duties that may be required from time to time
Training:Chartered Town Planner (degree) Level 7.
Training Outcome:Achieved Chartered Town Planning status.Employer Description:Operating from a delightful office in a stunning rural location, we offer our private clients a quality service covering all of their town planning requirements. Use of a private car is essential and we are a dog-friendly office.
We believe in a true work / life balance and offer genuinely flexible working arrangements with generous annual leave, a competitive salary and training opportunities.Working Hours :Monday to Friday
9am to 5pm
Working a blend of office and home basedSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Logical,Team working,Creative,Self motivated....Read more...
