Our client is seeking an ICT Service Desk Manager to lead a team of six 1st Line Engineers, ensuring the delivery of high-quality, customer-focused IT support services across the organisation. This role oversees daily Service Desk operations, manages performance, and drives continuous improvement, with a strong emphasis on the effective use of ServiceNow for incident, request, and change management. This is an excellent opportunity for an experienced Service Desk Team Leader ready to step up into a managerial role, or for an established Service Desk Manager looking for a new challenge. The ideal candidate will have proven leadership skills, hands-on experience with ServiceNow in a busy support environment, and a solid understanding of ITIL processes. Key responsibilities include managing daily operations such as ticket triage, workload distribution, and shift planning, as well as acting as the escalation point for complex incidents. The manager will monitor service desk performance, champion a customer-first approach, and ensure compliance with ITIL-aligned processes, security standards, and audit requirements. They will also work closely with Infrastructure, Field Support, and Applications teams to deliver seamless service and maintain effective communication with stakeholders across the business. The role further involves maximising the value of ServiceNow through workflow improvements, reporting, and automation, while also promoting knowledge sharing, self-service adoption, and the development of support documentation. Candidates should be educated to A Level standard and bring at least three years of experience in a service desk leadership capacity. Strong communication skills, attention to detail, accountability, and the ability to align service delivery with business goals are essential. Integrity and a commitment to continual improvement underpin success in this role.InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.....Read more...
We’re recruiting for an enthusiastic and organised Hire Desk Controller. This is an exciting opportunity to join a thriving, well respected brand, playing a pivotal role in ensuring smooth operations and delivering outstanding customer service.
Overview of role:
As a Hire Desk Controller, you’ll be the first point of contact for customers, supporting them with hire enquiries, quotations, and technical information. Your mission is to deliver a seamless customer journey, ensuring every hire request is handled efficiently and professionally, from initial enquiry through to delivery or collection.
You’ll also play a key role in collaborating with internal teams and external partners to ensure operational excellence while maintaining strong customer relationships.
Main responsibilities for the Hire Desk Controller
Acting as a brand custodian, representing the company with passion and pride
Handling enquiries via phone, email, providing pricing, specifications, technical details
Converting hire enquiries into successful hires by delivering best-in-class service
Coordinating transport needs, scheduling deliveries, collections, demonstrations
Working with the client to drive revenue and ensure smooth operations
Resolving delivery issues or collections promptly, escalating when necessary
Maintaining accurate records, raising contracts for hires and off-hires
Taking ownership of the customer journey, ensuring high standards of service are met
Skills, experience and Attributes required
Strong organisational and problem solving skills with a keen eye for detail
Excellent communication and collaboration abilities
A proactive, passionate and half glass full approach
Customer-focused approach with a passion for building relationships
Confidence in handling multiple tasks and working under pressure to meet deadlines
IT literate, with the ability to quickly learn new systems
Experience in hire, sales, or customer service is advantageous but not essential
What’s in it for You?
Join a company that values its people and offers fantastic benefits, including:
A salary £36,750 salary with profit share and annual bonus
8:30 - 5pm Monday to Friday
Site based 5 days per week
26 days of holiday plus bank holidays
Pension, life assurance, and staff discounts
Career development opportunities
....Read more...
Guest Reception Manager Salary: $59K–$89K BOE + 5% Bonus + Relocation Bonus I'm hiring on behalf of a prestigious 5-star property seeking a Guest Reception Manager to lead Front Desk, PBX, Bell, and Valet operations. This role focuses on delivering exceptional guest service, streamlining daily operations, and resolving issues promptly. Key Responsibilities:
Supervise front-of-house service standards and team performanceResolve guest concerns and serve as Manager on Duty when neededCollaborate with departments to maintain a seamless guest experienceEnsure all maintenance and housekeeping needs are promptly addressedSupport hotel profitability through strong service and operational leadership
Qualifications:
2+ years of hotel experience, including 1 year in a supervisory roleStrong knowledge of front desk operations and property management systems (Opera or ResortSuite preferred)Excellent communication, problem-solving, and guest service skillsAbility to lead in a fast-paced environment with professionalism and discretionCPR/First Aid certified (or willing to obtain)
Physical Requirements: Must be able to lift up to 50 lbs, stand for long periods, and walk long distances across varied terrain.If you are keen to discuss the details further, please apply today or send your cv to Declan@cruitment.com....Read more...
Carries out routine IT support tasks as set out in the maintenance plan by line manager
Checks the service desk for tickets assigned by the system, and actively picks up others when able
Supports the resolution of IT support issues from the service desk, ensuring the users are able to return to normal operation as rapidly as possible
Assists in carrying out planned changes to the academy system as required
Carries out any scheduled works (such as patches) as directed
Carries out any routine checks and maintenance tasks on the system as directed
Training:
IT Solutions Technician Level 3 Apprenticeship Standard
Online training with a qualified coach from Baltic
Training Outcome:
Potential for a full time role upon completion
Employer Description:We broaden the horizons of young people by inspiring students to become their confident, academic best via an education that creates academically gifted, confident, well-rounded young people in the classroom, in the workplace and in their communities.
We are driven to provide our young people with access to a world-class education and enrichment experiences. Our students benefit from a wealth of opportunities to develop, learn and lead. From the classroom to cultural visits, sports, music and arts and engaging with our local communities, the rich and varied experiences we create help fuel ambition and unlock potential. The education and experiences we offer equips our young people with the leadership skills, team spirit, resilience and confidence to become outstanding citizens. They are looking for an IT Apprentice to join the team!Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Organisation skills,Problem solving skills,Logical,Team working....Read more...
Achieve KPI’s given within your role where they are set out in writing.
Provisioning customer sales orders and ensure our customers are onboarded, managing the implementation of new services, via project management, web demonstrations and training.
Actioning and Resolving faults, liaising with the necessary clients and colleagues, and documenting via cases.
Escalate complex issues / faults to the Senior IT Support Executive
Providing customer support and training via web demonstration, telephone and customer visits.
To maintain the best professional relationship with our customers.
Provide assistance to other employees within the business.Attend service training and webinar sessions to improve product knowledge.
To review and interact with our customers where required to improve their customer experience.
Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate.
Ensure customer, suppliers’ and employees’ expectations are managed as per our values.
Use initiative to learn new products & systems and share your knowledge with others.
Training:Training will take place online via weekly lessons through Velocity Academy. The apprentice will also have monthly scheduled coaching calls.Training Outcome:Working full time on the IT Support DeskEmployer Description:We provide a range of IT support, hardware and cloud solutions from one-off services to ongoing remote support packages with a dedicated UK IT Help Desk.Working Hours :Monday to Friday
Working hours 09:00 - 17:00Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Answering the phone
dealing with emails
Hiring out our powered access equipment
Training:
Customer Service Practitioner (Level 2) Apprenticeship Standard
Training Outcome:
The trainee role will be working towards a Hire Desk Controller and then opportunities for a Senior Hire Controller role in the future
Employer Description:Elavation Platforms & Training was formed in 2004, a family business which has now grown from a team of 4 to a team of 30 and still growing.
Our ethos and core values still remain the same, to provide a bespoke, committed and quality hire service within the powered access industry to our customers.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills....Read more...
Provide 1st line technical support to end-users via phone, email, and in-person
Diagnose and resolve hardware, software, and network issues
Escalate complex issues to 2nd/3rd line support as necessary
Maintain records of support requests and resolutions using our ticketing system
Assist with the setup and deployment of new hardware and software
Support migration projects including email, data, and system transitions
Configure and install operating systems, applications, and updates
Participate onsite in customer hardware replacements and IT infrastructure projects
Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive)
Troubleshoot and maintain network connectivity (LAN/WAN/Wi-Fi)
Set up and support client hardware including desktops, laptops, and mobile devices
Maintain and troubleshoot printers and multifunction devices
Assist with industrial data acquisition and process monitoring systems
Required Qualifications/Skills:
Fundamental knowledge of Microsoft 365 and Windows operating systems
Understanding of basic networking concepts (IP, DNS, DHCP, routers, switching)
Excellent communication and customer service skills
Strong desire to learn new technologies and improve skills
Problem-solver with a hands-on approach
Able to work independently and as part of a team
Flexible and adaptable to changing priorities
Strong attention to detail and organisational skills
Preferred Qualifications/Skills:
IT certifications (CompTIA A+, Network+, Microsoft Certified)
Experience with hardware troubleshooting and repair
Experience providing IT support to family or friends
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information communications technician qualification
Training Outcome:
Potential to progress through all aspects of the Service Desk or into other areas of the business
Employer Description:24 Carrot Cloud, a small and agile Managed Service Provider (MSP), is seeking a proactive and customer-focused Apprentice IT Support Technician to join our Service Delivery Team. The successful candidate will report directly to the Technical Director and provide 1st line service desk support, on-site technical assistance, and participate in installation and migration projects. You will work with a range of technologies including Microsoft 365, networking equipment, client hardware (laptops, desktops, mobile devices), and industrial equipment.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide IT support to teachers and administration staff in classrooms or offices, responding to IT support required by teachers in classroom when needed in liaison with the IT team.
Desktop & Application Support:
Connect, set up and check PCs and peripherals for normal operation
Perform routine maintenance tasks, including basic software packages installation and setting common options
Perform basic PC hardware repairs, upgrades and IT suite servicing in heavily used IT teaching areas
IT Administration:
Work closely with the Service desk officer to record, update and maintain all IT hardware assets within the school. Ensuring every device is security marked, numbered and then entered into the IT assets management tool
Health & Safety:
Carry out basic safety checks
Follow relevant H&S procedures and raise awareness among staff, pupils and other users
Personal IT development:
Have a keen and active interest in IT and related technology, also have a willingness to undertake technical training, this could be internal or external through a training partner
Conduct:
Ability to work with young people (students age ranges of 16 - 19 years), and maintain a professional attitude at all times
Communications:
Communicate on all IT issues with the Service desk officer and wider team to update on status and progress of IT support tasks allocated to you
Educational Awareness:
Attend and support staff training sessions to increase your personal understanding of how IT is used in specific contexts and subject areas
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:We provide IT support services to a range of business across London, the UK and overseas.Working Hours :Monday - Friday, 9.00am - 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Front Office Supervisor - Dublin City Centre
MLR are currently seeking a motivated and customer-focused Front Office Supervisor to join the team at a busy and modern hotel located in the heart of Dublin. This is an exciting opportunity for someone with strong hospitality experience who enjoys leading a team and delivering exceptional service.
In this role, you will be responsible for supervising the day-to-day operations of the front desk, ensuring all guests receive a warm welcome and experience a smooth check-in and check-out process. You will support and guide front office team members, assist in training and development, and act as a point of contact for resolving guest issues in a professional and timely manner. Collaboration with other departments will be key to ensuring an efficient and seamless guest experience across all areas of the hotel.
The ideal candidate will have at least one year of experience in a front office or supervisory role within the hospitality industry. You should have excellent communication skills, a passion for delivering outstanding service, and the ability to lead by example in a fast-paced environment.
If you're ready to take the next step in your hospitality career and join a dynamic team in one of Dublin’s most welcoming hotels, please apply through the link below.....Read more...
We are offering an exciting opportunity for a driven and enthusiastic individual to begin their career in IT as an IT Support Apprentice. This role is designed for someone with a genuine interest in a career in IT and a desire to learn in a hands-on environment. As part of the IT support team, the apprentice will play a key role in helping maintain the smooth operation of our systems and services while receiving structured training and support toward a recognised qualification.
The apprentice will be involved in a wide range of technical tasks, including assisting with the setup and maintenance of hardware such as desktops, laptops, printers, and mobile devices. They will help install and configure software, support users with troubleshooting issues, and contribute to the day-to-day running of the service desk. Over time, they will gain experience in managing user accounts, working with Active Directory, supporting network connectivity, and applying cybersecurity best practices.
This role provides exposure to enterprise-level tools and systems, offering a solid foundation in IT operations. The apprentice will also support onboarding and offboarding processes, help maintain accurate documentation and asset records, and learn how to respond to alerts and incidents using monitoring tools. They will be encouraged to develop their problem-solving skills, communicate effectively with users, and take ownership of tasks under the guidance of experienced technicians.
Duties and key responsibilities:
Provide first-line technical support via phone, email, and in person.
Troubleshoot hardware and software issues logged by end-users.
Log and track support requests using the service desk ticketing system.
Create and support Microsoft 365 user accounts.
Image and provision new desktops, laptops and mobile devices via Microsoft Intune.
Support software deployment, updates, and patching across the network.
Help manage user accounts, permissions, and group policies in Active Directory.
Monitor and respond to alerts from system monitoring tools.
Support the team in maintaining IT documentation and asset records.
Learn and apply IT best practices and security protocols.
Travel to other Cory sites across London required.
Work within the current team shift pattern of 08:00 - 16:30 and 09:00 - 17:30, providing cover for other team members when required.
Training Outcome:A full-time position as an IT Support Technician is available on the successful completion of the apprenticeship.Employer Description:Cory is one of the UK’s leading waste management and recycling company. We operate one of the largest energy from waste facilities in the United Kingdom, with a unique river-based infrastructure on the Thames for delivering waste.
The company currently works directly with eight London Boroughs, including Hammersmith and Fulham, Lambeth, Wandsworth, Bexley, Tower Hamlets, the Royal Borough of Kensington and Chelsea, Barking and Dagenham, and the City of London.
Cory is currently investing more than £900 million in its operations and river infrastructure over the coming years. This includes the planned Riverside 2 energy from waste facility next to the company's existing energy from waste facility in Belvedere and a new Transfer Station in Barking, which will be the largest in the UK.Working Hours :Work within the current team shift pattern of 08:00 - 16:30 and 09:00 - 17:30, providing cover for other team members when required.Skills: Communication skills,Problem solving skills,Genuine interest in IT,Windows operating systems,Word, Excel, Outlook,Customer service skills,Extremely punctual & reliable,Proactive and responsive,Willingness to learn....Read more...
To ensure the accurate recording of debtors & creditors ledgers and cashbook; processing of purchase orders; reconciliation of accounts
Processing of timesheets and payroll under the supervision of the Senior Finance Officer.
Ensuring that invoices and reminders are issued as per financial regulations.
Undertake till reconciliation and banking
Assisting with the council’s reception service (front desk and telephone), dealing with callers and visitors in a friendly and professional manner
Filing, photocopying, and post duties
Other reasonable duties that are commensurate with the role
Training:Training will take place one day a week at New College Durham.Training Outcome:There may be opportunities within Spennymoor Town Council to progress to a permanent position. Also, the experience will make you a good candidate for other local authority vacancies. Employer Description:Spennymoor Town Council delivers and funds many services, facilities and events for residents of Spennymoor.Working Hours :Standard office hours are 8.45am to 5pm Monday to Thursday, and 8.45am to 4.30pm Friday with 45 minutes for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Analyse incoming material to the site for compliance against agreed waste specifications
To collect wastes from customer production sites and ensure the safe transportation of wastes to the on-site Waste Storage Area
Be proficient with road transport and special waste regulations and all company procedures
Help to ensure the site and plant operates in a safe and compliant manner
Monitor and assign works as logged onto the AWE Waste Service Desk/Planning system
Be proficient with road transport and special waste regulations and all company procedures
Training:
Off-the-job training, method
End point assessment
Training Outcome:
A full-time position may be offered to the right candidate upon successful completion of the apprenticeship
Employer Description:Veolia is tackling the climate crisis through a comprehensive range of waste, water and energy management services that help build a circular economy and protect the environment for generations to come. We're innovators committed to carbon reduction through energy-efficient solutions, preserving natural resources, protecting biodiversity, combating climate change and raising environmental awareness.Working Hours :Monday - Friday between 8.30am to 5:00pm.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Initiative....Read more...
Manage, set up, and troubleshoot servers, PCs, Macs, laptops, mobile devices, and printers.
Provide on-site and remote IT support across different school locations.
Travel between sites.
Training:
Advanced - Level 3 (A level)
18 Months
CompTIA A+
AZ - 900
Remote learning
Training Outcome:
Permanant role after the apprenticeship
Employer Description:Interm IT is an Exclusively Educational IT Support Company. We take
pride in the support that we offer to all of our schools.
Interm IT has been supporting schools for over 25 years; our managed service helps
schools who want reliable technology to support their educational environment by
providing dedicated consultants as an extended member of their team, backed up by
our in-house support desk and the use of cloud-based monitoring tools. Interm IT
supports schools of all levels from Nursery to the sixth form in the south-east of
England.
As a company that is continuing to grow, we are looking to expand our well respected IT
consultant team.Working Hours :Monday to Friday. Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Job Title: Helpdesk ManagerLocation: Kemsing (Office-based)Salary: £50,000 – £55,000 per annum About the Role:Our client, a leading facilities management company, is seeking an experienced Helpdesk Manager to lead and manage their busy helpdesk team. This is a hands-on, office-based role for a professional with a strong background in FM and HVAC services. The successful candidate will ensure the efficient operation of the helpdesk, maintaining excellent service standards and supporting the wider FM team. Key Responsibilities:Manage and lead the helpdesk team, providing guidance, coaching, and performance management.Oversee all helpdesk operations, ensuring timely and effective response to service requests.Act as the primary escalation point for complex technical issues, particularly within HVAC and FM environments.Monitor and maintain service level agreements (SLAs), ensuring compliance and customer satisfaction.Coordinate with FM engineers, contractors, and other stakeholders to resolve issues efficiently.Develop and implement helpdesk processes and procedures to improve efficiency and service quality.Provide regular reports and insights on helpdesk performance to senior management.Candidate Requirements:Proven experience managing a helpdesk or service desk team within facilities management, HVAC, or related sectors.Strong technical knowledge of FM and HVAC systems.Excellent leadership, communication, and organisational skills.Ability to handle multiple priorities in a fast-paced environment.Proficiency with helpdesk or CMMS software.Why Join:Competitive salary (£50-55k)Office-based role in Kemsing with a supportive and collaborative teamOpportunity to work within a reputable FM company with career progression opportunitiesIf you are interested, please apply online or send your CV directly to Stacey@cbwstaffingsolutions.com....Read more...
Answering telephone and emails for hire desk queries
Checking, uploading and filing invoices
Helping run daily reports
Dealing with customer payment queries
Taking customer payments
Raising and sending invoices to customers
Answering the phone as required
Responding to emails
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:On completion of the apprenticeship, the offer of a full-time position might be made, which can be one of any positions:
Full-time role in accounts office
Full-time role in hire office
Or any number of other roles we have within the business, once you find your passion and direction, we can offer a career for life within our industry.Employer Description:We are a privately owned company that prides itself on being one of the leading providers of this type of plant in the South West of England. A hugely successful business that prides itself on service whilst offering the market leading products.Working Hours :Monday to Friday between 8am to 5pm. Overtime may be required.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Answering telephone and emails for hire desk queries
Checking, uploading and filing invoices
Helping run daily reports
Dealing with customer payment queries
Taking customer payments
Raising and sending invoices to customers
Answering the phone as required
Responding to emails
Training:Accounts or Finance Assistant Level 2.
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.Training Outcome:On completion of the apprenticeship the offer of a full-time position might be made, which can be one of any positions:
Full-time role in accounts office
Full-time role in hire office
Full-time role with sales team
Or any number of other roles we have within the business, once you find your passion and direction, we can offer a career for life within our industry.Employer Description:We are a privately owned company that prides itself on being one of the leading providers of this type of plant in the South West of England. A hugely successful business that prides itself on service whilst offering the market leading products.Working Hours :Monday to Friday 8am to 5pm. Overtime may be required.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Data Centre Operations Analyst - (24/7 Rotation) - Woking
A leading Datacentre Provider in Woking are looking for a hands-on technical professional with a passion for infrastructure, data centre operations, and customer support. We are seeking a Data Centre Operations Analyst to support the delivery, operation, and management of client infrastructure across their state-of-the-art UK data centre facilities.
You will play a key role in maintaining customer racks, coordinating data and power cabling, conducting hardware installs, and executing customer tasks in the data centre environment.
This position involves both operational support and face-to-face customer interactions, so excellent communication and organisational skills are essential. You’ll also work closely with cross-functional teams to uphold site standards and deliver high-quality service.
Key Responsibilities:
Provide on-site support to clients across their data centre locations
Maintain records and ticketing systems to track tasks and updates
Perform audits, cabling, decommissioning, media handling, and rack installations
Assist in maintaining hosting infrastructure: power, cabling, patch panels, and rack configurations
Ensure the cleanliness and operational readiness of the data centre environment
Liaise with internal teams and customers to fulfil technical requests
Offer assistance through the Service Desk as needed, managing calls and emails
Adhere strictly to all security and compliance procedures
Required Skills and Experience:
Full clean UK driving license required
Strong understanding of data cabling installation and management
Comfortable handling customer data securely and professionally
Familiarity with IT systems and hardware troubleshooting
Experience using ticketing systems for workflow and task tracking
Comfortable working rotating shifts, including nights and weekends
Desirable Qualifications:
Microsoft (MCSA/MCSE), Cisco (CCENT/CCNA), or ITIL V3 certifications
Paying up £26k basic + Shift Allowance 33%. Total Package Circa £35k ....Read more...
Data Centre Operations Analyst - (24/7 Rotation) - Hounslow
A leading Datacentre Provider in Hounslow are looking for a hands-on technical professional with a passion for infrastructure, data centre operations, and customer support. We are seeking a Data Centre Operations Analyst to support the delivery, operation, and management of client infrastructure across their state-of-the-art UK data centre facilities.
You will play a key role in maintaining customer racks, coordinating data and power cabling, conducting hardware installs, and executing customer tasks in the data centre environment.
This position involves both operational support and face-to-face customer interactions, so excellent communication and organisational skills are essential. You’ll also work closely with cross-functional teams to uphold site standards and deliver high-quality service.
Key Responsibilities:
Provide on-site support to clients across their data centre locations
Maintain records and ticketing systems to track tasks and updates
Perform audits, cabling, decommissioning, media handling, and rack installations
Assist in maintaining hosting infrastructure: power, cabling, patch panels, and rack configurations
Ensure the cleanliness and operational readiness of the data centre environment
Liaise with internal teams and customers to fulfil technical requests
Offer assistance through the Service Desk as needed, managing calls and emails
Adhere strictly to all security and compliance procedures
Required Skills and Experience:
Full clean UK driving license required
Strong understanding of data cabling installation and management
Comfortable handling customer data securely and professionally
Familiarity with IT systems and hardware troubleshooting
Experience using ticketing systems for workflow and task tracking
Comfortable working rotating shifts, including nights and weekends
Desirable Qualifications:
Microsoft (MCSA/MCSE), Cisco (CCENT/CCNA), or ITIL V3 certifications
Paying up £26k basic + Shift Allowance 33%. Total Package Circa £35k ....Read more...
Your responsibilities will include:
Delivering excellent customer service at our busy reception desk
Greeting and assisting visitors, staff, and researchers
Managing bookings for meeting and conference rooms
Handling phone and email enquiries efficiently
Supporting the Building Services Team with general administrative tasks
What we’re looking for
Skills: Basic computer literacy (Word, Excel, Outlook), strong organisation, communication, and time management skills
Attributes: Excellent attention to detail, willingness to learn and take responsibility for your own development, ability to follow instructions and work as part of a team
Training:What we offer
Practical Experience: Work alongside experienced staff in a world-class research environment
Professional Development: Full support and training from the department and regular workplace visits from your dedicated Assessor
Career Progression: Gain a Customer Service Level 2 apprenticeship and valuable experience to kickstart your career
Training Outcome:After your apprenticeship, if you want to continue to work within the university, there are always plenty of roles you can apply for. Some of our past apprentices are now building their careers within the universities HR, Education, and Finance.Employer Description:The Department of Medicine at Cambridge is one of the most prestigious and top-ranked in the UK and throughout the world.
We are the largest department in the School of Clinical Medicine at the University of Cambridge. Our work extends from biomedical research through to the clinic, and is linked to all research throughout the Cambridge Biomedical Campus, the UK, and the wider international community.Working Hours :Monday to Friday, Start and finish times may vary according to business requirements, and some flexibility is expected. Our reception team work on alternative shifts 8AM to 4PM and 10AM to 6PM.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
BMS Engineer - FM Service Provider – Commercial Building – Kings Cross, London - £48,000 per Anum – No Call out My client is looking for a BMS Engineer based in a commercial building in Kings Cross, North London. The ideal candidate will be someone with BMS and controls engineering experience, with a focus on Trend 963. The daily role will consist of Planned and Reactive Maintenance tasks for all BMS systems, including planned preventative maintenance, reactive repairs and clearing faults.Hours of work & PackageBasic salary £48,000 per annumMonday to Friday – 08:00 am – 17:00 pm25 Days Holidays + Bank HolidaysPension Tablet & Work Phone ProvidedFull company uniform OvertimeResponsibilitiesMonitor and respond to BMS & EMS alarms for specific sites.Develop and upkeep all site mechanical and controls and BMS related procedures including EOPs, SOPs, MOPs. All documentation should be consistent with current client standards.Escalate any incoming alarms following alarm management matrix updating customer service desk and correct on call handler.Produce clear and concise updates on actions seen and taken from BMS alarms.Be able to remotely reset units and adjust temperatures for sites if requested.Monitoring of Mimic, BMS & Alarm Systems.Reporting of and improvements to incident management.Overview on switching schedules for planned and reactive maintenance and support.Reviewing switching schedules where other internal / external contractors are associated.Maintaining relevant logbooks in accordance with System ControlWork in accordance with Technical Manager to ensure alignment with shift teams, attending team briefings.Maintain all BMS controls and equipment at optimal operational level including calibration of all sensors.RequirementsStrong Experience with Trend 963 (Essential)Relevant Technical Certifications (e.g., City & Guilds in Electrical Installation, NVQ in Engineering Maintenance, etc.).BMS Systems Training: Certification or extensive training in BMS systems like Trend, Honeywell, Siemens, or Schneider Electric.Software Proficiency: Experience with BMS software platforms, control systems, and programming.Strong Technical Background: Deep understanding of BMS and building servicesPlease send your CV to Alex Denton of CBW Staffing Solutions to avoid missing the opportunity.....Read more...
Branch / Depot Manager – Automotive Aftermarket
Lead from the Front. Drive Results. Power the Automotive Aftermarket.
We’re seeking a dynamic and hands-on Branch / Depot Manager to take full ownership of one of our key distribution sites. If you’re a natural leader with a passion for maximising profitability, streamlining operations, and developing high-performing teams, this is your chance to step into a rewarding leadership role with a market-leading global brand in the automotive aftermarket industry.
This is not just a desk-bound role — you’ll be on the floor, leading by example, solving problems, and implementing strategies that directly impact performance and profit. From logistics and stock flow to customer service and team development, your decisions will shape the success of your branch.
Location – Shefford, Bedworth, Letchworth, Milton Keynes, St Albans, Cambridge
Salary – Up to £45K basic – Bonus – 25 days Hols (inc BH 32 days total) – Pension – Employee Assistance Program – Life Assurance – Free On Site Parking – Mon to Fri NO weekend
What You’ll Be Driving:
Operational Efficiency – Review and refine workflows, implement smarter systems, and reduce waste
Profitability – Own your branch P&L, drive margins, and deliver strong commercial results
Team Leadership – Motivate, coach, and empower your team to exceed expectations
Stock & Systems Management – Oversee inventory, ensure accuracy, and improve stock turnover
Customer Experience – Ensure top-tier service for trade and retail customers
Who You Are:
Proven experience managing a branch, depot, or high-volume distribution operation
Background in automotive aftermarket, parts distribution, or logistics
A hands-on leader with a track record of improving performance and driving growth
Skilled in stock control, health & safety, team development, and KPI management
A commercially minded operator with a strong focus on efficiency, service, and profit
Why Join Us?
Be part of a forward-thinking global brand with genuine career progression
Make your mark in a critical leadership role with autonomy and accountability
Work in a people-first culture that rewards results and invests in its leaders
Enjoy work-life balance with no weekend shifts
Apply in Confidence:
Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - Or call 07398 204832 for a confidential discussion
Job Ref: 4265RCC – Branch / Depot Manager....Read more...
Branch / Depot Manager – Automotive Aftermarket
Lead from the Front. Drive Results. Power the Automotive Aftermarket.
We’re seeking a dynamic and hands-on Branch / Depot Manager to take full ownership of one of our key distribution sites. If you’re a natural leader with a passion for maximising profitability, streamlining operations, and developing high-performing teams, this is your chance to step into a rewarding leadership role with a market-leading global brand in the automotive aftermarket industry.
This is not just a desk-bound role — you’ll be on the floor, leading by example, solving problems, and implementing strategies that directly impact performance and profit. From logistics and stock flow to customer service and team development, your decisions will shape the success of your branch.
Location – Shefford, Bedworth, Letchworth, Milton Keynes, St Albans, Cambridge
Salary – Up to £45K basic – Bonus – 25 days Hols (inc BH 32 days total) – Pension – Employee Assistance Program – Life Assurance – Free On Site Parking – Mon to Fri NO weekend
What You’ll Be Driving:
Operational Efficiency – Review and refine workflows, implement smarter systems, and reduce waste
Profitability – Own your branch P&L, drive margins, and deliver strong commercial results
Team Leadership – Motivate, coach, and empower your team to exceed expectations
Stock & Systems Management – Oversee inventory, ensure accuracy, and improve stock turnover
Customer Experience – Ensure top-tier service for trade and retail customers
Who You Are:
Proven experience managing a branch, depot, or high-volume distribution operation
Background in automotive aftermarket, parts distribution, or logistics
A hands-on leader with a track record of improving performance and driving growth
Skilled in stock control, health & safety, team development, and KPI management
A commercially minded operator with a strong focus on efficiency, service, and profit
Why Join Us?
Be part of a forward-thinking global brand with genuine career progression
Make your mark in a critical leadership role with autonomy and accountability
Work in a people-first culture that rewards results and invests in its leaders
Enjoy work-life balance with no weekend shifts
Apply in Confidence:
Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - Or call 07398 204832 for a confidential discussion
Job Ref: 4265RCC – Branch / Depot Manager....Read more...
Branch / Depot Manager – Automotive Aftermarket
Lead from the Front. Drive Results. Power the Automotive Aftermarket.
We’re seeking a dynamic and hands-on Branch / Depot Manager to take full ownership of one of our key distribution sites. If you’re a natural leader with a passion for maximising profitability, streamlining operations, and developing high-performing teams, this is your chance to step into a rewarding leadership role with a market-leading global brand in the automotive aftermarket industry.
This is not just a desk-bound role — you’ll be on the floor, leading by example, solving problems, and implementing strategies that directly impact performance and profit. From logistics and stock flow to customer service and team development, your decisions will shape the success of your branch.
Location – Shefford, Bedworth, Letchworth, Milton Keynes, St Albans, Cambridge
Salary – Up to £45K basic – Bonus – 25 days Hols (inc BH 32 days total) – Pension – Employee Assistance Program – Life Assurance – Free On Site Parking – Mon to Fri NO weekend
What You’ll Be Driving:
Operational Efficiency – Review and refine workflows, implement smarter systems, and reduce waste
Profitability – Own your branch P&L, drive margins, and deliver strong commercial results
Team Leadership – Motivate, coach, and empower your team to exceed expectations
Stock & Systems Management – Oversee inventory, ensure accuracy, and improve stock turnover
Customer Experience – Ensure top-tier service for trade and retail customers
Who You Are:
Proven experience managing a branch, depot, or high-volume distribution operation
Background in automotive aftermarket, parts distribution, or logistics
A hands-on leader with a track record of improving performance and driving growth
Skilled in stock control, health & safety, team development, and KPI management
A commercially minded operator with a strong focus on efficiency, service, and profit
Why Join Us?
Be part of a forward-thinking global brand with genuine career progression
Make your mark in a critical leadership role with autonomy and accountability
Work in a people-first culture that rewards results and invests in its leaders
Enjoy work-life balance with no weekend shifts
Apply in Confidence:
Send your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd - Or call 07398 204832 for a confidential discussion
Job Ref: 4265RCC – Branch / Depot Manager....Read more...
Perform both first and second line support via remote or desk visit.
Prioritise and diagnose incidents and requests according to agreed procedures.
Investigate causes, resolve or escalate to senior team members.
Act as the main contact point, receiving and handling requests for support via multiple channels.
Analyse causes of incidents and inform service owners to minimise the probability of recurrence and contribute to service improvement.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
Upon successful completion of this apprenticeship, you may have the opportunity to join the business permanently or progress onto a more advanced apprenticeship.
Employer Description:Founded in 1800, Downing College in the University of Cambridge has a unique and magnificent setting among twenty acres of lawns and trees yet is located in the centre of Cambridge. The open landscape has a superb collection of neo-classical buildings from the nineteenth, twentieth and twenty-first centuries. Those living and working in Downing enjoy a beautiful environment unique in Cambridge in its spaciousness.
The College is composed of approximately 50 Fellows and 165 non-academic staff and its aim is to help all students to develop their academic ability and personal potential during their time here. We pride ourselves on being a friendly and informal community for Fellows, staff and students alike. Set within this expansive and beautiful landscape, Downing also has a thriving conference business and provides customers with a choice of superior conference, meeting and theatre facilities.Working Hours :Monday to Friday, between 9am - 5pm with 30 mins for lunch.Skills: Communication skills,IT skills,Analytical skills....Read more...
DENTAL NURSE/RECEPTIONIST REQUIRED IN WIGSTON FOR A FULLY PRIVATE PRACTICE To work Full time, Part time will also be consideredStarting ASAPWorking Hours: 9am- 6pm with 1 hour unpaid lunchPay is based upon experience and will be discussed further at an interview stage KPI Bonus available annual gross if targets are met and further 5% if practice hits its targetGDC and Indemnity paid for by the practiceDental compliance made easy CPD course paid for by the clinic Private dental care provided for the employee/facial aesthetics offered at costPractice information:3 surgeries, SOE software in placeDigital X-rays, CBCT Scanners, iTero Scanners on siteParking availableTrain station is a 5 minute walk awayWe are a 5 star google review, award winning fully private dental clinic in the south of Leicester, offering a full range of dental and cosmetic treatments including implants, invisalign, anti-wrinkle treatments, sedation and much more.A rare opportunity has arisen at our practice to become part of our amazing and loyal team. We are looking to expand and grow our business, so we are looking for a hard working, enthusiastic, positive and motivated individual with high standards of dental nursing. You will need to be punctual, organised and have initiative to work by yourself as well be part of an efficient and friendly team to provide the best care for our patients.Our gold standard of cross infection protocols are always of high priority, therefore applicants will be required to maintain this and complete annual training to keep up to date.The job role is for a qualified dental nurse, where experience with implants, invisalign and intravenous sedation would be preferred, but not essential.Ideally we would like someone able to cope with a busy clinical environment, as well as provide excellent customer service with a smile when covering reception. SOE/Exact software experience would also be of benefit when helping out at front desk. In house training can be provided to help you with these systems if you are unfamiliar.....Read more...
