Service Desk Jobs Found 85 Jobs, Page 4 of 4 Pages Sort by:
Compliance and Risk Officer Apprentice
About the role You will be responsible for supporting our centralised complaints function helping to ensure adherence with the Financial Conduct Authority’s dispute resolution rules and supporting our delivery of consumer duty regulations through the prevention of customer detriment. You’ll play a key role in logging, tracking, and coordinating complaint cases, ensuring timely responses and accurate records. Duties will include: Log and track complaints accurately within internal systems. Monitor complaint inboxes and ensure timely allocation and updates. Support the complaints team in maintaining records and case files. Liaise with customers, internal teams and appointed representatives as required. Assist in preparing data for reporting and regulatory submissions. Training:Compliance and Risk Officer Apprenticeship Level 3. Risk and compliance is a key department in any business. This apprenticeship is designed to give individuals in your organisation the knowledge they need to fully understand the implications in their team, organisation, and industry. Ideal for those working within a, usually FCA, regulated environment, who are in the early stages of their career for spotting risk and compliance issues. It is particularly beneficial for those individuals who need to understand frameworks, policies, and procedures to ensure your business runs effectively. Apprentices will also achieve a qualification from the International Compliance Association (ICA). Apprentices will choose from the following Mandatory ICA qualification options: International Advanced Certificate in Anti Money Laundering, Advanced Certificate in Managing Fraud or International Advanced Certificate in Regulatory Compliance. Also included in the apprenticeship: ICA Public Workshops. Optional Microsoft Specialist Skills. Application of skills. Development Sessions. Portfolio of Evidence. Professional Discussion. Interview. For each module, learners benefit from attending small, scheduled online classes taught by a subject matter specialist. Each apprentice will also have access to online materials which they will be directed to use.. An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.Training Outcome:Service Desk Technician, Engineer roles, DevOps, other areas of Tech support.Employer Description:We're transforming our industry with the best mortgage journey, which is only made possible by ensuring we empower our people to be their best at work, aligned to our core values. Our team are connected by our values we call our 'DNA'. Our DNA runs through everything we do at MAB and guides us on our journey for everyone to be their best self. https://www.mortgageadvicebureau.com/recruitment-page/ please see our video here to hear it from our very own people!Working Hours :You will be responsible for supporting our centralised complaints function helping to ensure adherence with the Financial Conduct Authority’s dispute resolution rules and supporting our delivery of consumer duty regulations.Skills: Communication skills,Attention to detail,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative ....Read more...
Recruitment Consultant
Are you a recent graduate or already working in a sales environment? Are you naturally competitive and money-driven? Dive into the dynamic world of recruitment working in the automation industry! Make no mistake, this will be the ultimate challenge for someone looking for success and progression. If you struggle with rejection, then this is not the role for you. However, if you want to work in a fast-paced, competitive environment on an international automation desk within our life sciences brand, Blackfield Associates, then look no further, a career in recruitment is just right for you! No previous experience in recruitment or our STEM sectors is needed, as you will automatically be enrolled in our highly commended Training Academy. Working at STR We have been providing specialist permanent and contract recruitment services since 2000 and employ over 150 staff. STR Group is a recruitment company that is comprised of 6 niche brands, working in Life Sciences, Architecture & Interior Design, Automation, Maritime, Engineering & Manufacturing and Built Environment. We offer a progressive, transparent promotional structure, fully flexible, extensive benefits, as well as loyalty reward schemes. What will you be doing? You will learn to source potential clients and grow your business via outbound sales You will network on platforms such as LinkedIn to build a pool of candidates You will work on building and developing excellent client and candidate relationships You will be writing, advertising, and marketing vacancies via a variety of channels You will learn how to negotiate Terms of Business with cooperate clients You will focus on your own personalised KPIs and financial targets You will have full control over your earning potential and career progression What are we offering you? Structured, clear, performance-based career progression opportunities with the ability to fast-track promotions. Up to 30% commission scheme Highly Commended ongoing Learning and Development delivered by dedicated inhouse experts. Flexible and hybrid working available – after completion of the Training Academy. Modern, slick, state of the art offices with breakout areas and dedicated kitchen (including Pool & Football tables). Breakfast club Company wide monthly offsite Business meetings Employee of the Month & Quarter Quarterly Directors Lunches at 5* restaurants Training Academy Graduation Celebratory Lunch Top 10 Billers have the chance to go on all paid holiday to Las Vegas, Ibiza, Miami, New York or Dubai every year! Annual Conference, Summer & Christmas parties celebrating with the whole company Special work anniversaries, including chocolate or sweet bouquet, voucher, champagne, bonus & additional holiday depending on length of service! 23 days holiday plus bank holidays (rising by one day each year of service capped at 28 days) You can purchase up to 5 days extra holiday Health care cash plan and optional private health care from Day 1! Company Pension scheme Enhanced Maternity/paternity leave Summer trading hours Birthday off Drinks fridge Free onsite parking Cycle to work scheme Employee Referral Programme STR commit to offer disabled people an interview if they meet the minimum criteria for the job vacancy. If you are ready to embark on an exciting career path in recruitment with a focus on maritime recruitment, we want to hear from you! TA is acting as an Employment Agency in relation to this vacancy. ....Read more...
Executive Housekeeper
EXECUTIVE HOUSEKEEPER - DUBAI We have been retained by an international client that is looking to strengthen their team by adding an Executive Housekeeper. The Executive Housekeeper will oversee and manage all aspects of the housekeeping department, ensuring high standards of cleanliness, organisation, and guest satisfaction. We are looking for someone that has high energy and a great personality! Roles included but not limited to: Establishing and enforcing cleaning procedures and standards for guest rooms and public areas, ensuring they meet or exceed expectations. Collaborating with other departments, such as maintenance and front desk, to ensure smooth operations and guest satisfaction. Hiring, training, supervising, and evaluating housekeeping staff, creating schedules, and addressing performance issues. Managing cleaning supplies, linen, and other housekeeping-related inventory, as well as developing and managing the housekeeping budget. Handling guest complaints or requests related to housekeeping, and ensuring a positive guest experience. Ensuring all housekeeping operations comply with health and safety regulations, and implementing safety protocols. Ideal Candidate: 4 years' experience as an Executive HousekeeperExperience in working in large hotels e.g 500+ Excellent communication skillsExcellent guest service skillsrevious supervisor or manager experience is an asset Salary packager: AED15 000 - 17 000pm + flights, accommodation and transport ....Read more...
Recruitment Specialist
Are you a driven salesperson or a recruiter looking to take your career to the next level? Do you have a natural hunger for success, a competitive edge, and a passion for earning? At STR Group, you'll be working within Insignis Talent, focusing on an aerospace and defence recruitment desk in a high-demand, high-reward sector. If you thrive in a fast-paced, target-driven environment and aren’t afraid of pushing boundaries, this is your opportunity for rapid career progression and significant financial growth. Recruitment is not for the faint-hearted, if you shy away from rejection, this may not be the role for you. But if you're ready to leverage your sales skills or recruitment experience to build a rewarding career, we want to hear from you! We’re not looking for prior experience in recruitment or the STEM sector, just ambition, resilience, and the drive to succeed. From day one, you’ll be enrolled in our highly regarded Training Academy, designed to equip you with the skills and industry knowledge to thrive. Working at STR We have been providing specialist permanent and contract recruitment services since 2000. STR Group is a recruitment company that is comprised of five niche brands, working in Life Sciences, Architecture & Interior Design, Automation, Maritime and Engineering & Manufacturing. We offer a progressive, transparent promotional structure, fully flexible, extensive benefits, as well as loyalty reward schemes.What will you be doing?• You will learn to source potential clients and grow your business via outbound sales• You will network on platforms such as LinkedIn to build a pool of candidates • You will work on building and developing excellent client and candidate relationships • You will be writing, advertising, and marketing vacancies via a variety of channels • You will learn how to negotiate Terms of Business with cooperate clients• You will focus on your own personalised KPIs and financial targets • You will have full control over your earning potential and career progression What are we offering you?• Structured, clear, performance-based career progression opportunities with the ability to fast-track promotions.• Up to 30% commission scheme • Highly Commended ongoing Learning and Development delivered by dedicated inhouse experts.• Flexible and hybrid working available – after completion of the Training Academy• Early finish Fridays at 3pm every week • Modern, slick, state of the art offices with breakout areas and dedicated kitchen (including Pool & Football tables).• Breakfast club• Employee of the Month & Quarter • Quarterly Directors Lunches at 5* restaurants• EDI (Equality, diversity and inclusion) board• Training Academy Graduation Celebratory Lunch • Top 10 Billers have the chance to go on all paid holiday to Las Vegas, Ibiza, Miami, New York or Dubai every year!• Annual Conference, Summer & Christmas parties celebrating with the whole company • Special work anniversaries, including chocolate or sweet bouquet, voucher, champagne, bonus & additional holiday depending on length of service! • 23 days holiday plus bank holidays (rising by one day each year of service capped at 28 days)• You can purchase up to 5 days extra holiday • Health care cash plan and optional private health care from Day 1!• Company Pension scheme • Enhanced Maternity/paternity leave • Birthday off • Drinks fridge • Free onsite parking • Cycle to work scheme• Employee Referral Programme STR commit to offer disabled people an interview if they meet the minimum criteria for the job vacancy.If this sounds like you, then apply today! TA is acting as an Employment Agency in relation to this vacancy. ....Read more...
Digital Support Technician apprentice - University College London
The apprentice will undertake a series of 3–6-month placements within UCL, being assigned to various teams across UCL's Information Services Division (ISD). Placements may include joining teams such as: Service Desk Technical Operations Chief Information Security Office Cloud Platforms Over the period of their apprenticeship, ISD will aim to give each apprentice an opportunity to gain experience in as many teams as possible. Some examples of responsibilities are described below: Support Operations and Administration Review the statement of work and ensure the deliverables are clear and precise, liaising with the requestor if more information is needed Examine and analyse the available business process and business requirements documentation that relates to the proposed development and ensure it is adequate to deliver the statement of work Contribute to and amend requirements either in the context of the waterfall methodology or the agile methodology, using technical expertise and best practice IT Support, Networking Systems Management Work as part of a team delivering UCL’s primary customer support service to resolve incidents and queries from students and staff To provide support for computer desktops, mobile devices, audio visual & multimedia equipment, printers, and other equipment used by academic staff, administrative staff and students To develop the skills to support and develop the university’s core IT systems – networking, telephony, and other technologies Use industry standard tools and techniques to support these activities – Jira, Miro, xurrent, ITIL Messaging and Collaboration Provide second and third line support and fulfil service requests relevant to UCL’s Office 365 applications and infrastructure Create and review customer and operational documentation relating to the service Deliver service improvement features for UCL’s Messaging & Collaboration service if desired. This will include gathering requirements, design, testing and implementation Opportunity for scripting using PowerShell if desired System Design Methodology and Customer Interaction Work as part of a team understand network topology, VOIP and other systems and technologies within UCL Develop an understanding of infrastructure technology and client tools to provide effect support and cover as determined by the team lead/manager Liaise with customers to investigate and correct issues, receive and act upon feedback, discuss requirements, and report progress Information Security Answering tickets on information security related enquiries and routing more complex requests to more experienced team members Involvement in security improvement work including writing guidance and installing network equipment Business Knowledge and Training To attend the offsite training and successfully complete the exams/projects required to complete the apprenticeship To meet regularly with their Technical Skills Coach and ISD Apprenticeship line manager to review progress As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder Develop training materials, presentations, screen shots, manuals etc. Deliver training as necessary Training:Programme: Digital Support Technician – Digital Applications Technician pathway During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician standard. The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeships/st0120-v1-1 Training Outcome:Successful candidates will be employed on a 3-year fixed term contract. Employer Description:UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over £1 billion. Part of UCL’s vision is to take on the hardest global challenges. The Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology related services to over 50,000 staff and students of UCL and associated institutions. Our ambition is to be the leading IT services group in the HE sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.Working Hours :Monday - Friday, shifts to be confirmed. There may be a requirement to work evenings or weekend occasionally.Skills: Communication skills,IT skills,Organisation skills,Team working,Initiative,Demonstrable interest in IT,Independent working,Prioritisation skils,Professional manner,Interpersonal skills,Confident,Able to follow instructions,GDPR knowledge is beneficial ....Read more...
IT Engineer
Job Description: We have a fantastic opportunity for an IT Engineer to join the team at one of our clients based in Newcastle. This is a hands-on mid/senior-level position where the successful candidate will take ownership of various enterprise IT project deliveries. Skills/Experience: Proven experience (5+ years) most likely currently in a 3rd line IT Engineer role or similar, with a strong focus on enterprise-level IT systems and project delivery. Solid experience with Microsoft technologies, particularly Windows operating systems and Office 365. Working knowledge of creating, documenting and fulfilling IT processes, business continuity planning and operational resilience. Working knowledge of ITiL processes including problem management, change control, incident management. Experience with AV technology, including the setup and support of meeting rooms and conferencing solutions. Experience with cloud infrastructure migration and management, preferably in a private cloud environment. Strong knowledge of IT infrastructure, networking, and hardware troubleshooting. Ability to manage multiple IT projects simultaneously, with a proven track record of delivering on time and within scope. Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders. Strong analytical and problem-solving abilities. Experience with other enterprise technologies such as Azure, VMware, or Hyper-V (desirable). Knowledge of scripting or automation tools – e.g., PowerShell (desirable). Self-starter with the ability to work independently and take ownership of projects. Core Responsibilities: Lead the implementation of Microsoft upgrades, including Windows and Office environments, ensuring seamless transitions and minimal disruption to end users. Oversee the installation, configuration, and maintenance of meeting room AV technology, ensuring high-quality setup and troubleshooting support. Provide high-level support across the IT Service Desk, addressing complex issues and escalations, while mentoring more junior staff members. Troubleshoot and resolve complex IT-related problems, utilizing knowledge of enterprise-level systems, applications, and infrastructure. Collaborate with cross-functional teams to plan and execute IT solutions for new initiatives, ensuring they align with the company’s strategic goals. Assist in the ongoing progression and skills transfer to the wider IT team, sharing knowledge and best practices to strengthen team capabilities. Develop and maintain documentation for IT systems, processes, and solutions, ensuring knowledge sharing across teams. Assist with system migration projects, including planning, execution, and post-migration support. Benefits: A highly competitive salary Wider Benefits package Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy. Job reference: 16092 To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes. By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy. Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland. INDPERM ....Read more...
IT Support Apprentice
I.T. Apprenticeship Role with ECC June 2025 As an IT Apprentice, you’ll be working closely with our First, Second and Third Line technicians as they support our existing and new customers’ IT requirements. You’ll have a keen interest in IT and must be able to work as part of a busy support team. Working closely with other departments you will need to build relationships with both internal and external customers. We work to strict SLAs with our customers and you’ll be responsible, after training, for the quality of information logged into our ticketing system – you will be expected to accurately log support tickets in a timely manner. We expect you to be self-motivated, efficient and well-organised with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office, in particular, Outlook, Word, Excel and recent versions of Windows. Skills in Office 365 as well as hardware building are definitely a bonus. Specific duties will include (but aren’t limited to): The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails Using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions Resolving the initial query to the best of your ability if you don’t need to escalate. recognising when a call is urgent and escalate accordingly, Carrying out configuration and testing of new kit prior to install at customer site The ability to work as part of a team, whilst remaining self-motivated in managing your own workload; the ability to demonstrate an excellent customer service focus when dealing with clients We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help Desk – freeing up the First and Second Line technicians to concentrate on the resolution of issues to meet our agreed SLAs. Ultimately we’ll work to promote you through the ranks of 1 st , 2 nd and third line support! Our customers are supported from 8:30am – 6:00pm Monday – Friday [excluding Bank Holidays] and you will work a 37½ hour week around these hours. You may be asked to work the occasional weekend to support customer migrations; this will be supervised and time given back in lieu. In addition, you’ll be expected take part in the Technical Support meetings which take place one morning each week.You’ll need to be educated to at least GCE Grade A-C level in both English and maths.Training:Your training plan: All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments More training information: Wise Origin is a national training provider which was established in 2006 We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures Throughout the program, you will receive dedicated support from your tutor to ensure your success Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard Training Outcome:Ongoing career development and progression opportunities upon successful completion of the apprenticeship.Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :8 am-5 pm pm Monday-FridaySkills: Communication skills,IT skills ....Read more...
Business Admin Apprentice (Debenhams Ottaway LLP)
At Debenhams Ottaway, the client and our people are always at the heart of what we do. This role (Practice Support Apprentice) ensures that clients are welcomed into a clean, welcoming office and that team members have facilities required to deliver an excellent service. Key Responsibilities Facilities and General Office: Administration in relation to Departmental credit cards and invoicing processes Cover for Reception team Monitoring of department inboxes as required Taking minutes for weekly Operations meeting and other meetings as required Administration of firm’s car parking arrangements Assisting with the destruction of files Deputise for Head of Operations at People Updates meeting On rota for opening of Ivy House Undertaking the administration of signing of new contracts for the firm and ensuring records are updated Assisting with the processes for desk/office moves Assisting with issues and trained up to use of the Digital Post room system Receive training and undertake DSE Assessments for the firmE-business cards – administration for new starters and leavers Assistant with the setup and set down of Events Undertake Facilities Inductions on new starters first day Maintaining the PSG contract admin for any contracts that sit with PSG teams Production of security passes as and when required Marketing and Business Development: Support for running of staff and hosted events Support marketing team at external events e.g. TEDx St Albans, St George’s Day, Pub in the Park St Albans Coordinate with facilities team for events hosted at Ivy House Production of name badges Support the Marketing Executive with meeting and greeting guests Run reports such as client surveys, business source and relationships calendar Support the Social Impact Team with organising fundraising and other administration Coordinate marketing and client experience meetings and take notes, where required Carry out research on competitors, clients and other organisations Support with the starters and leavers process Internal events administration (in conjunction with Marketing) Assist with the organisation and coordination of firm wide events throughout the year People Team Update and maintain accurate records on the firm’s HR system (Cascade) Recruitment administration Support with the starters and leavers process Assist with the HR and Recruitment inboxes Maintain and update records for individual/firm wide memberships/subscriptions Coordinate and administer work experience placements Organise meetings and room bookings General administration duties (including photocopying, filing, typing) Produce standard letters Assisting with the co-ordination of induction process and working through the induction checklist Taking minutes for HR meetings as required Work through the leaver checklist to ensure this is complete before the employee leaves the firm Organise firm wide internal training and booking external training courses First point of contact for staff phoning to report sickness/absence, updating relevant individuals on staff absences daily and ensure this is logged on the system Assisting with production of HR reports Training: Full training to be provided by the employer and KEITS at the place of employment. The applicant will be working towards a Level 3 Business Administration Apprenticeship The learner will be allocated an industry-specific training consultant who will provide both remote and on-site visits throughout the apprenticeship The apprentice will work towards an End Point Assessment (EPA) at the end of their apprenticeship If you would like to read more about the course content for this apprenticeship, please follow the below links:https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0 Training Outcome: Possibility of future employment if available Role within Practice Support Team i.e. Marketing, Finance, Facilities, IT Employer Description:Debenhams Ottaway is a progressive law firm with a long history and a reputation built on providing outstanding service and legal advice. Based in the heart of St Albans with a London presence, we help individuals, families and businesses in Hertfordshire, London and across the UK. We believe passionately in building long term relationships with our clients and people. Our teams of talented and ambitious people work together to help clients succeed. This is an opportunity to join an exciting and demanding work environment that offers support and guidance to help everyone achieve their best. Our career framework provides the opportunity to learn and develop in a structured but flexible way.Working Hours :9am – 5pm (1 hour lunch), days to be confirmed.Skills: IT skills,Attention to detail,Organisation skills,Presentation skills,Administrative skills,Team working,Initiative ....Read more...
Chef Concierge - Cyprus
Chef Concierge – Cyprus 5* Hotel & Resort propertyMust have ‘Clef d’Or’ certification English fluency. Arabic and/or Hebrew a bonus.Salary : competitive and depending on experience. Job DescriptionAs Chef Concierge, you will be the maestro of an exceptional guest experience, not only by expertly responding to every request but also by anticipating needs to delight and exceed expectations.As the leader of all Concierge operations and your concierge team, you will be central to shaping an exceptional guest journey. From personalized pre-arrival arrangements to graceful departures, you'll ensure every step is flawless. You'll also cultivate strong partnerships with the Butler, Lobby, and Guest Relations teams, ensuring all touchpoints consistently meet or surpass 5-Star, LQA, and brand standards. Primary ResponsibilitiesLeads Concierge Guest Experience Oversees all guest-facing services within the Concierge domain — from bespoke itineraries and luxury transportation to cultural immersions and personalized recommendations.Champions pre-arrival planning, stay personalization, and post-departure relationship-building, ensuring an elegant and anticipatory guest journey.Personally engages with guests to curate meaningful, high-touch moments. Elevates Operational Standards Ensures the Concierge desk execute all services with precision, polish, and emotional warmth.Oversees daily logistics, transportation schedules, staffing rotations, and last-minute guest requests with calm and decisive leadership. Drives Revenue and Experience Innovation Collaborates with Sales, Butler, and F&B teams to develop Concierge-led revenue streams — including private tours, cultural experiences, and bespoke dining packages.Manages and negotiates vendor partnerships to optimize guest offerings while maintaining the highest quality and exclusivity.Promotes in-house experiences as part of a larger loyalty and lifestyle narrative. Champions Team Development Recruits, trains, and mentors a multilingual team skilled in emotional intelligence, service etiquette, and luxury fluency.Leads regular training, as well as on-the-job coaching and immersive experience familiarization trips.Fosters a culture of proactive service, collaboration, and continuous improvement. Upholds Quality and Safety Maintains operational readiness through regular inspections, hygiene audits, and guest feedback loops.Ensures guests receive the right experience, and aim to achieve (and exceed) the scores and goals set by management.Ensures strict compliance with Work Safety and Health (WSH), HACCP, and data privacy protocols.Serves as a key escalation point for service recovery, acting with empathy, discretion, and brand-aligned professionalism. QualificationsKnowledge and Experience Clefs D’or / Golden Keys member Diploma or Degree in Hospitality or Tourism Management.Experience in luxury hospitality with at least 3 years in a leadership Concierge or Guest Services role.Proven experience in guest journey design, development of relevant partnerships, and team leadership.Existing knowledge of Cyprus’ cultural, dining, retail, and arts scene a bonus.Experience working in a Forbes 5-Star or LQA-audited hotel preferred. Competencies Exceptional verbal and written communication; fluent in English (Arabic and/or Hebrew languages an asset).Confident public presence with emotional intelligence and impeccable manners.Strategic thinker with ability to manage budgets, forecasting, and departmental performance.Calm, intuitive, and gracious in high-stress or high-touch scenarios.Skilled in property management systems, CRM platforms, and transportation logistics.Cultural sensitivity and adaptability to global clientele.Highly discreet, trustworthy, and aligned with luxury lifestyle expectations. If you are interested in this challenge, please send your full CV / profile to Beatrice @corecruitment.com Only candidate selected will be contacted to discuss further. ....Read more...
Business Systems Team Leader
JOB DESCRIPTION Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. Business Systems Team Leader General Purpose of the Job: Provide leadership and project management for SAP and other business systems supporting Supply Chain Management across Tremco's American operations. This role encompasses business analysis, process design, and the development and implementation of IT solutions aligned with business goals. The SAP Team Lead is responsible for leading the development and execution of SAP and related business system initiatives. This includes conducting business analysis, designing and optimizing business processes, and integrating systems across multiple functional areas such as supply chain management, sales and distribution, finance and accounting, and manufacturing. This position enforces best practices for comprehensive testing of all new and modified system functions and reports, and oversees quality assurance of procedural documentation and training materials. The role facilitates collaboration between SAP specialists and business departments to identify operational needs and design effective, documented processes supported by SAP solutions. The Team Lead manages user expectations regarding SAP functionality and ensures that delivered solutions align with Tremco's broader IT and SAP strategy. This includes providing oversight, governance, and process alignment from a global perspective. The role also involves analyzing complex business challenges to be solved with SAP and similar automated systems. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Design, configuration, and functional experience in SAP. May lead cross-functional linked teams to address business or systems issues. Additionally, the position oversees the daily processing of all EDI transactions-managing trading partner communications, coordinating testing, identifying root causes of issues, and handling all SAP EDI/IDoc processing requirements. Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.) Assist in establishing EDI governances, along with implementing these governances Write functional, technical and data specifications and documentation Coordinate SAP functional and development resources on EDI projects Perform and coordinate testing Lead mapping solutions by gathering business requirements, propose effective remedies, develop and deploy scalable, well-coordinated solutions to business requirements Working knowledge of business concepts and processes (SAP Sales order processing, Distribution, Invoicing and Purchasing) Manage EDI specific master data and cross references Provide communication, documentation and training as necessary to the business users and trading partners who will be impacted by EDI and Integration projects Monitoring all Inbound and Outbound EDI, ensuring all EDI transactions are processed accurately and on schedule Provide daily technical and administrative support for all EDI activity, including failed EDI transmissions and transactions Identify and recommend enhancements to EDI processes or configuration to improve reliability and performance Drive implementation and enhancement of SAP IBP modules including Demand Planning, Supply Planning, Inventory Optimization, and S&OP. Collaborate with business units to gather and analyze requirements, translating them into SAP IBP solutions. Lead system configuration, integration, and testing efforts, ensuring data integrity and process alignment. Continuously assess and improve existing processes and systems for performance, scalability, and cost-effectiveness. Supervise support personnel and/or Jr. Business Analyst Manages medium-scale SAP projects with teams of 5 or more participants. Demonstrates strong leadership, organizational and communication skills, and works with end-users and middle management to identify information systems and business solutions (leveraging SAP) that improve operations and enhance profitability. When evaluating projects, identifies multiple alternatives and objectively evaluates them to determine the best solution for balancing the business needs and cost/benefits. Designs and implements high quality, information systems business solutions, on-time and within budget. Develops and implements quality testing protocols. Provides management of both end-user staff and IT resources for the implementation of information systems and business solutions. This includes responsibilities associated with day-to-day project management, such as, but not limited to: project definition (scope, timeframe, resources, costs), weekly status, issue identification and resolution, etc. Provides IT professional development of others through: day-to-day management of project personnel, the on-going objective and performance review process, training, both formal and informal, etc. Organizes training initiatives related to the effective use of the SAP system. Develops programs to train and assist employees in the use of SAP business application software. Programs include training materials, classroom, small-group and one-on-one training. Acts as liaison to software vendors. Is actively involved in software and/or functional user groups. Organizes and leads various in-house user groups to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation. Project management and administration. Maintains work plans, tracks effort and progress vs. plan, and provides appropriate status information regarding projects. Contributes to the development of the SAP budget. Undertakes cost benefit analyses and makes recommendations to optimize business processes supported by SAP applications, including business re-engineering, systems enhancements and implementation of new IT capabilities. Manages contracts and service level agreements with vendors and 3rd party service providers, including management of on-site contractors. Ensures that SAP projects are delivered within established time frames and budget parameters. Additional Job Functions: (Other Less Critical Job Activities) Note: Other duties may be assigned, as required, based upon the demands of project or problem resolution specifics. Competencies: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. 3+ years' experience in the Integrated Business Planning (IBP) modules 5+ years SAP implementation experience. S4 Hana experience preferred 3+ Years of supporting related SCM and Material Master data including managing data and mass loads / changes Experience with SAP PP/DS & Digital Manufacturing are a plus Understanding of ABAP and debugging skills are a plus Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. 2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Proficient SAP technical, configuration, and business area knowledge. Good understanding of EDI and Integration concepts of collecting, transforming, exchanging, consuming data and associated mapping and configuration. Strong technical knowledge of EDI technologies and standards including Intermediate Documents (IDOC), EDI, Application Link Enabling (ALE), SAP functional expertise; EDI system configuration and support. Capable of translating customer and internal specifications for enhancements and extensions to electronic data interface application interfaces and maps. Experience working with Trading Partners and EDI service providers. Must have good analytical and problem solving skills in order to carry out their daily functions effectively. Experience with SAP BTP, middleware tools, and integration platforms is a strong plus. They must have the capability to work well in a team-based environment as well as on their own. Support of IDOC, RFC, File, Proxy, SOAP, HTTP, REST, SFTP adapters Integration knowledge on ODATA/Webservice API interface development Demonstrate strong formal and informal communication skills including: written, oral and team. Reads, writes, and communicates fluently in English. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College degree in IT or business is preferred, but not required. Practical Work Experience Required: 5+ years of experience with EDI document standards (ANSI X12, EDIFACT) 5+ years of experience in SAP ERP - MM, SD, FI, ABAP, IDocs - in the areas of implementation, enhancement and/or production support of EDI Good understanding of EDI and Integration concepts of collecting, transforming, exchanging & consuming data Strong technical knowledge of EDI technologies and standards including Intermediate Documents (IDOC), EDI, Application Link Enabling (ALE), SAP functional expertise; EDI system configuration and support Strong functional and technical knowledge of SAP, especially in the SD & SCM module; ability to navigate throughout the system, data dictionary, and the related table structures Support of IDOC, RFC, File, Proxy, SOAP, HTTP, REST, SFTP adapters Hands-on experience with SAP IBP modules and planning functionalities. ABAP experience is an asset. Integration knowledge on ODATA/Webservice API interface development Note: Some of the experiences and time frames may be concurrent. Special Knowledge and Skill: In-depth knowledge of specific functional areas of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In-depth knowledge of the SAP application software, including its functions and capabilities, installation and support requirements. Proficiency in analysis, design and testing techniques. Working knowledge of many computing platforms. Working knowledge of several relational databases. Working knowledge of IT communications networks. Analytical Abilities: Requires a high level of analytical ability and creativity in order to develop effective and cost efficient business solutions, through the deployment of IT. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to read, write and communicate fluently in English. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Must be highly skilled in the use of personal computers. This includes, PC operation, printing, file management, and the ability to use Office 365 tools and functionality. Working knowledge of the following databases: Primary focus on SS4 Hana, Oracle, and other cloud-based applications. Basic understanding of IT communications networks. Certificates, Licenses, Registrations: SAP or other Certifications would be an asset. Other Qualifications: Must be available for meetings between 8:30 to 16:30 USA Eastern Standard Time. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard. Employee will also be required to view a computer screen on a regular basis. (80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations. (0-25%) Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor. (0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...