As a Finance Assistant, you will play a crucial part in ensuring the accurate and efficient administration of financial processes across the Trust. Working closely with the Finance Manager and other team members, you’ll support budgeting, record-keeping, compliance, and reporting tasks that are vital to the Trust’s operations.
Key Responsibilities:
Assist in preparing annual budgets, long-term financial plans and end-of-year procedures
Maintain accurate financial records, including managing orders, invoices, petty cash and reconciliations
Support the administration of school journey accounts, bursaries and online payment systems (e.g. ParentPay)
Provide management information and reports to support decision-making
Collaborate with team members to maximise income opportunities and achieve best value in expenditure
Ensure compliance with financial policies, procedures and external regulations
Training:The gold standard in Accountancy Apprenticeships, this programme enables individuals to become fully qualified in a profession which is globally recognised and respected in areas of accountancy, taxation, finance and business.
ACCA is ideal if you’re looking to progress your career and become a chartered accountant, or work in an accountancy, audit or tax firm. ACCA consists of three levels; Applied Knowledge, Applied Skills, and Strategic Professional, and you’ll need to complete relevant work experience at some point before you can qualify.
ACCA qualification is made up of three levels:
Applied Knowledge helps you understand the role of accounting in the business environment, and develop the practical skills and techniques expected of an accountant working in business. You can complete Applied Knowledge in six to 12 months.
Applied Skills encourages you to develop a broad understanding of the role of accounting in business, and how to interpret financial information
By studying Strategic Professional, you'll learn advanced techniques, skills, and the professional ethics required of an accountant or consultant operating at a senior level. Once you've successfully passed you can apply to be a full member of ACCA.
Fully qualified ACCA members have abundant job prospects in a variety of industries and countries. In the final stage of ACCA, you'll be working as an assistant (qualified) supervisor or a financial analyst
You will also be required to complete an End Point Assessment (EPA), which will include a case study exam and project report.
As part of the apprenticeship you will complete innovative skills and behaviours that are essential to complement the vital technical training. They are designed to support learners in developing essential competencies and embedding their learning within the context of their organisation. Delivered with motivation and engagement at heart, learners can practice these essential competencies with industry peers in a realistic environment.
Training will be provided by attending either face-to-face classroom based lessons or Live Online. An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.Training Outcome:
Finance Officer
Finance Manager
Employer Description:Saint John Southworth Catholic Academy Trust is state-funded forward-thinking multi-academy trust dedicated to fostering the growth of young people.Working Hours :35 hours, 8.00am to 4.00pm. Days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills....Read more...
My client is one of the most recognised and successful law firms in the UK, with over 30 years experience and has seven offices across the UK.
They are now looking to expand their Manchester Office and are looking for a Legal Admin Assistant to assist the team.
The successful candidate will work within the Claimant team assisting and providing clerical support to fee earners who deal with all aspects of litigated and non-litigated personal injury claims as well as providing assistance to the Legal Customer Service Team.
Key Duties & Responsibilities
Provide general administrative and clerical support within the Legal Customer Service Team
Proactively manage diaries and diarise actions
Maintain pro-active communication with clients and external agencies relating to claims
Observe and maintain firm confidentiality in relation to all correspondence and communications
Take responsibility for personal development and growth
Prioritise tasks whilst managing a full workload
Liaise and build relationships as appropriate with clients and their support staff
Prepare correspondence and documents from digital dictation
Manage the case management system
Prepare document bundles
Set up new clients on the finance system
Assist with the booking of travel arrangements
Liaise with Counsel and other legal representatives
Proactively assist with ad-hoc business development and communications activities e.g. client contact reports, delegate packs etc.
Assist with incoming billing, cash collection and accounts queries
Minute internal meetings
Experience & Knowledge
Previous experience in an administration or call centre role
A focused client service approach is essential, interacting with clients in a professional manner at all times.
Excellent literacy and numeracy skills
Excellent communication skills both verbal and written
Excellent organisation and time management skills
Excellent attention to detail
Ability to cope under pressure
Ability to work to deadlines
Ability to work using own initiative within boundaries, as well as in a team, to achieve maximum
Benefits
- 25 days' holiday per annum
- Holiday buy and sell scheme
- 2 x Volunteering days to support charitable initiatives
- Matched Giving up to £250 matched for personal charity fundraising for a registered charity
- Medicash cash plan claim back dental / physio / optical appointments
- My Medicash App including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
- Discounts and cash back on travel and shopping through Medicash extras
- Life Assurance Scheme (4 x salary)
- Pension scheme
- Funded driving theory test (in relevant role)
- Active network of Wellbeing Champions providing mental health support
- Training and development opportunities
- Funded social events to connect with your colleagues
- Dress for your day policy
This is a fantastic opportunity for someone passionate about making an impact in the legal sector.
If you have the skills and enthusiasm to excel then please send your updated CV to c.orrell@clayton-legal.co.uk or call Chris on 0161 914 7357 to discuss the role further.....Read more...
You will largely be working on:
Bookkeeping
VAT
Accounts preparation projects
Assist in some of the day to day functions that are essential to keeping the office running smoothly.
The role will provide the opportunity for someone who has a genuine interest in accountancy to start their career. It will enable you to develop your accountancy and taxation knowledge and experience working within an accountancy practice. The role will be varied and you will be provided 'on-the-job' training to support your AAT apprenticeship studies.Training:Assistant Accountant - Level 3 Apprenticeship Standard (A level).
This is to gain a Level 3 AAT qualification. This Apprenticeship role is split 80/20 between working and earning with the employer gaining valuable hands-on skills, and learning & gaining qualifications with Solveway Apprenticeships. Training is classroom based at our training centre in Hitchin, one day a week. Further training details will be made available at a later date.Training Outcome:After successfully achieving the AAT Level 3 qualification, the candidate can go on to complete the Level 4 AAT Apprenticeship training, with a view to further professional qualifications. There is the opportunity to progress to a more senior level with the firm and a career in accountancy.Employer Description:Established in 1957 and with over 50 years’ local experience, Bradshaw Johnson is able to offer you a broad range of services and a depth of understanding, offering innovative solutions as well as consistently high levels of service. We aim to exceed your expectations, offering you practical, cost-effective advice at every stage and helping you to achieve a successful, more profitable business.
As a friendly and dynamic Practice, we pride ourselves on our long term relationships with many of our clients, some of whom have been with us for over 40 years. Such is their confidence in the service we offer, we now act for younger generations and their families as well!
As well as acting for clients who are local to our two offices, we also represent high-value enterprises based in London, as well as an extensive portfolio of national and international clients. We offer a broad spectrum of expertise in many diverse areas including industrial, commercial, farming, construction, technological and professional businesses.
We also liaise closely with professional institutions, solicitors and barristers on many investigations and litigation support matters.Working Hours :Monday to Friday, 9.00am - 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
In particular, he/she will support the Project Financial Controllers in:
Support Project Financial Controllers and the team on a single or multiple projects
Analyze with the Project Financial Controllers the actual figures of the project revenues and costs and the main causes of margin variations, support the management of the project's financial indicators
Actively participate in monthly project reviews
Assist the Project Financial Controllers to update the project's financial data throughout the life cycle: from entry into force to final acceptance
Update operational tools: ERP (ordering, billing schedule, etc.) & Forecast
Prepare and send invoices to customers
Participate in cash calls in accordance with the contractual invoicing schedule, including reminding customers of arrears and proactively alerting management if necessary
Ensure that revenue is accounted for in accordance with the group's policies
Track the progress of key financial indicators - monthly actuals vs. orders, revenues, and cash forecasts in the monthly forecast. Proactive alerting of significant risks, opportunities, or deviations
Ensure the integrity of the project's financial data, the accuracy of documentation, compliance with the financial group's policies and ethical standards, in conjunction with accounting and auditors
Actively contribute to the closing and forecasting processes in the short and medium term as well as to internal controls, including SOX
Be proactive in identifying process changes to reduce manual and low value-added tasks
Create and maintain functional documentation
Ensuring compliance with the Group's financial and ethical policies
Training:Training Provider: BROMLEY COLLEGE OF FURTHER AND HIGHER EDUCATION.
On programme Training:
Level 2 Accounts/ Finance Assistant a Apprenticeship Standard
Level 2 AAT Foundation Certificate in Accounting
Level 1 Functional Skills in maths and English
Institute of Apprenticeship Certificate
End-Point Assessment (EPA)
Structured interview (supported by a portfolio of evidence summary)
In-tray test
Training Outcome:Further progression may well be available in other areas within our sector, upon successful completion of this apprenticeship. Employer Description:Alcatel Submarine Networks stands as an industry leader with over 850,000 km of optical submarine systems globally – that’s nearly 21 times the Earth’s circumference.
We cater to a wide range of needs: from traditional telecom applications and webscale service provider infrastructures to offshore oil and gas projects.Working Hours :Monday to Friday, between 9:00pm to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Strong analytical,synthetic capabilities,continuous improvement,strong organizational skills,written communication....Read more...
Duties to include:-Preparation of weekly, monthly, and quarterly management information
VAT Returns
Bank and other Balance Sheet Reconciliations
Maintaining company ledgers
Preparation accounts for sole traders, partnerships and companies
Corporation tax returns
Other ad hoc duties as directed by a manager
Training:Assistant Accountant Apprenticeship Level 3 - AAT
This Level 3 programme builds on the foundations for entry level talent to support growth within an Accountancy and Finance function.
Employees on this apprenticeship will ensure an Accountancy and Finance practice performs in the most effective way. It includes the AAT Level 3 Diploma in Accounting and provides the opportunity for them to support the business with essential skills and behaviours to drive results.
You will learn how to prepare financial statements for Sole Traders and Partnerships, the importance of management accounting information, and how to prepare VAT returns. You’ll develop the technical skills to start, or progress, your career in accountancy and this will allow you to continue with your studies onto Level 4.
To pass this level you will need to study the following four units:
Financial Accounting; Preparing Financial Statements (FAPS)
Management Accounting Techniques (MATS)
Tax Processes for Business (TPFB)
Business Awareness (BUAW)
You will also be required to complete an End Point Assessment (EPA), which will include a synoptic assessment and discussion with supporting portfolio.
Training will be provided by attending either face-to-face classroom based lessons or Live Online. An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.Training Outcome:Opportunities to advance to AAT Level 4 or Level 7.Employer Description:At Hentons we have over 40 years of experience and pride ourselves on understanding our clients, their businesses, and the issues they face no matter how big or small. We are a multi award winning, top 100 National Chartered Accountancy & Business Advisory firm with national expertise, but our local knowledge means we can offer a bespoke, personalised service tailored to our client’s needs.. We have seven UK offices in Leeds, Sheffield, York, Hertford, London & Thirsk. Working Hours :37.5 hours per week - Monday to Friday. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Digital Marketing Manager
Automotive Aftermarket
We are seeking an experienced Digital Marketing professional to join a leading multi-disciplinary marketing agency with a focus on the automotive aftermarket and allied sectors.
The Digital Marketing Manager will be responsible for strategy development and delivery of a full mix of digital marketing offerings to key B2B clients across the automotive aftermarket.
We are open to speaking to candidates with a digital marketing background ready to step into a more senior role as well as experienced Digital Marketing Managers.
What’s in it for you?
Salary: circa £30-35k basic
Perks: discretionary annual bonus + 25 days holiday + pension + contribution to broadband, mobile phone and gym membership + laptop + quarterly social events + learning and development opportunities
Location: Ideal location West Midlands, including Bromsgrove, Redditch, Droitwich, Kidderminster, Worcester, Pershore, Evesham, Bidford-upon-Avon, Stratford-upon-Avon, Henley-in-Arden, Dorridge, Solihull, Coleshill, Birmingham, Dudley, Halesowen, Stourbridge, Wolverhampton, Walsall
What you’ll need:
A proven track record in Digital Marketing and / or Marcomms with experience of managing high profile B2B accounts.
Experience across social media, pay-per-click, email marketing and content creation.
Knowledge of SEO and website analytics is advantageous.
The ability to work in Adobe Suite, in particular In-Design.
Data-driven, able to produce client reports and utilise data to impact client buy-in.
Previous leadership skills are preferable; however, this role would suit a senior digital marketing assistant who is ready to take the next step.
A confident nature with exposure to presenting to new and existing clients.
A background or interest in the automotive aftermarket / automotive parts is advantageous although by no means essential for candidates willing to immerse themselves in a new industry.
Full UK driving license, this role will involve travel around the UK.
What you’ll be doing:
Assume a leadership role in terms of innovating the agency’s digital capability.
Take accountability and ownership of the ‘client experience’, engaging the client at all levels and monitoring performance against financial objectives and KPIs.
Direct new business opportunities, meetings and pitches, developing strategies and leading pitches and presentations.
Provide expert digital content services.
Devise and develop integrated strategies which deliver a deeper and more intelligent approach to research, account planning and campaign execution.
Maintain weekly and monthly reporting systems including WIPs, status reports and evaluation/KPI reporting.
Provide strategic input and mentoring to your team, supporting their personal development and encouraging forward thinking and creative problem solving.
Build and maintain effective relationships with suppliers, the media and professional and trade bodies in order to achieve competitive advantage.
Apply now!
If you’re passionate about digital marketing and are ready to take a step into a successful, innovative marketing agency in the automotive aftermarket, we want to hear from you!
Send your CV to Kayleigh Bradley or call her for a confidential chat on 07908 893621
Digital Marketing Manager – Ref 4248KB
Glen Callum Associates are international recruiters specialising in supporting the automotive aftermarket.....Read more...
Keeping premises, grounds and car park tidy, swept and free of leaf and litter accumulation and ensuring hard surfaces are free from weeds, including providing an emergency ad hoc response in the event of adverse weather conditions to undertake snow clearance and gritting.
Keeping external rubbish bins emptied.
Receiving incoming goods and mail, receipting, sorting and ensuring correct distribution and dispatch.
Setting up of all scheduled room layouts, equipment and the setting up during open evenings and weekends.
Providing janitorial duties, including ensuring sufficient consumables, materials and equipment are available to support the delivery of services, in particular cleaning.
Monitoring of car park at specified intervals, ensuring that only authorised users (from the list provided by the School) are parked.
Ensuring that gates and entrances are kept clear, supervising car parking during additional school periods when required.
Assisting in ad hoc/emergency cleaning to deal with spillages, sickness etc. in addition to regular cleaning duties.
Carrying out maintenance and handyperson duties which include fabrics and redecorations (paintings) and grounds maintenance as directed by the Operations Assistant/Operations Director.
Carrying out AstroTurf routine weekly maintenance using ride-on lawn mower.
Ad-hoc duties such as moving furniture/equipment/goods around the site. Moving heavy goods after appropriate training and with due attention to Risk Assessment.
Identify and evaluate HSE risks in daily and directed tasks to avoid, mitigate, or reduce the potential impact of these risks on the business.
Carrying out routine legionella tests.
Security activities covering the unlocking and locking of the School premises, setting/un-setting intruder alarms, patrolling the site at regular intervals, reporting intruders on-site and responding to security incident call-outs as directed by the Operations Assistant/Operations Director.
Be an active keyholder to report to the site out-of-hours in the event of intruder alarms, fire alarms, and fire faults.
Completing weekly fire alarm tests, sprinkler tests, smoke valves tests and assisting with the organisation of fire drills, etc. Providing the agreed response to emergency alarm activations and fulfilling the duties as required in the School’s fire emergency plan.
Opening and locking up during school holidays as directed by Operations Director.
Additional school periods and participating in the emergency call-out rota.
Carrying out daily visual check on plant rooms and mechanical equipment, such as boiler, pumps, etc.
Carrying out daily check on BMS for any issues with mechanical equipment(heating/cooling) and AHU.
Liaise with external providers/manufacturers to facilitate in the resolution of service/repair requests.
Ensure that technical escalations are carried out promptly and followed up.
Northwood School is committed to safeguarding and promoting the welfare of children and young people.
We expect all staff to share this commitment and to undergo appropriate checks, including an enhanced DBS check
Ensure that safeguarding software is up to date, running and student accounts are correctly configured for their use.
Make sure all requests for Premises, new purchases/repairs or major changes are recorded/logged on the FreshDesk System.
Make sure daily caretaker tasks are attended and closed on Every system.
Training:To attain the qualification, you will undergo an assessment throughout your apprenticeship, culminating into a final evaluation known as the End Point Assessment (EPA), which can get you a result of a Pass, Distinction, or Fail.Training Outcome:Facilities service operatives can progress into roles such as building maintenance technicians, groundskeeper/landscaper, housekeeping/janitor, security officer, facility manager, electrician, plumber, energy management specialist and so much more!Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Friday, 11.00am - 7.00pm (30 minute break).Skills: Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Provide administrative support for events run by the Events team under the direction of the Exhibition and Event Development Manager
Provide administration for the exhibitors at the International Congress
Send event communications, reminders and confirmations
Monitor email inboxes, responding to queries and updating records
Process delegate and speaker registrations, payments and refunds using College database
Produce and deliver promotional emails and other marketing materials
Use college social media accounts to promote and publicise events
Prepare event materials including badges, delegate packs, course materials and lists, as instructed by the Exhibition and Event Development Manager
Attend in-person events to provide onsite support to delegates, speakers, organisers and committee members
Prepare reports from databases
Provide administrative support to committees and clinical organisers in relation to the event
Create and update event webpages
Technically produce online events, controlling camera and microphones and the running of the online event
Assist in conducting technical tests with speakers prior to events to check connection and run through how events will work on the day
Provide technical assistance to all attendees to enable them to access online and hybrid events
Assist with the production and delivery of promotional emails, social media and other marketing materials, including the Events e-Newsletter
Maintain office procedures on a day-to-day basis, for example, stationery, post and filing and re-order office consumables where necessary
Undertake other administrative tasks as directed by the Head of Events or the Exhibition and Event Development Manager
Training:
Event Assistant Level 3 Apprenticeship Standard
Training Outcome:
If the Apprenticeship is successful there are excellent progression and development opportunities
Employer Description:We are the professional medical body responsible for supporting psychiatrists throughout their careers from training through to retirement, and in setting and raising standards of psychiatry in the United Kingdom.
We work to secure the best outcomes for people with mental illness, learning difficulties and developmental disorders by promoting excellent mental health services, training outstanding psychiatrists, promoting quality and research, setting standards and being the voice of psychiatry.
The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.
We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
We will provide appropriate reasonable adjustments for candidates who may have a disability.
We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.
We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work life balance.
STAFF BENEFITS
We offer a range of excellent staff benefits including:
• up to 25 days of annual leave, depending on length of service (exclusive of public and bank holidays)
• up to six College closures days (during May, August and December)
• generous flexi-time and time off in lieu (TOIL) schemes
• enhanced maternity leave (eight weeks at full pay, 18 weeks at half pay, 13 weeks lower rate SMP, 13 weeks unpaid leave)
• enhanced paternity leave (two weeks at full pay, rather than at statutory level)
• interest-free season ticket loan
• subsidised café at our London Head Office
• health and wellbeing package (including up to £160 for complementary therapies)
• money towards annual eye tests
• 24/7 health and stress-related helplines
• management support helplines
• Group Income Protection Scheme
• generous pension and life assurance schemesWorking Hours :Monday - Friday, 9.00am - 4.30pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Work under pressure,Flexible working style....Read more...
The IT systems within Bowman Riley are critical to our ongoing operations, including operational management, communications, data storage (including security/access), and design functions. Our reliance on IT systems and equipment and their reliability are essential to the company's efficient, safe, and secure functioning. This is becoming increasingly central to the business, especially between the three offices. The IT Assistant’s role is to coordinate this work and to recognise and escalate support to the IT Manager as and when necessary.
Key Responsibilities• Provide technical support to end-users, both in person and remotely• Install, configure, and maintain computer systems and software• Implement security of the network, data and its storage and communication systems• Assist with network administration tasks, including setting up user accounts and permissions• Work together with other managers and directors in relation to IT matters• Help manage the process for achieving agreed standards for Cyber Security and protocol• Discuss, agree and maintain IT elements of the Business Continuity Plan• Assist in ensuring that Bowman Riley operates within the law in relation to copyright licencing and assists with Data management (GDPR)• Document technical procedures and create user guides.• Collaborate with the IT Manager to implement new technologies and upgrades.
General Responsibilities• Assist with Providing 1st/2nd line technical support, answering support queries either directly or via phone or e-mail.• Support users in the use of computer equipment by providing necessary advice and/or training• Maintain and update internal documentation and database systems in a timely manner• Perform system administration and housekeeping activities• Purchase (after approval) equipment and licenses (e.g., software, hardware etc.)• Ensure all IT deliveries are checked and stored in a secure location • Secure disposal of old equipment following policy controls• Assist the IT Manager with hardware installation and support, including desktops, laptops, printers, and access points• Assist with other ad-hoc duties as required for the role and within the organisation• Key software installation and support • Log faulty equipment with third parties• Assist with desktop/laptop setup and configuration • Assist with phone/tablet setup and configuration
Experience and Qualifications• Qualifications GCSE or equivalent – maths and English grade C or above (essential) • Good Communication Skills• Full UK Driving licence• Ability to travel to any of the business offices as and when required • Proficient in Microsoft 365 stack• To have a commitment to ongoing training to develop your skills in areas relevant to your role• Hold a recognised qualification in an IT-related subject is preferred but not essential• Proficient in computer Networking, Security and Communication systemsTraining:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining A Level 3 IT qualifications
Training Outcome:
Potential full time role for the right candidate after apprenticeship completion
Employer Description:Our story began in 1968 when three architects launched a new practice and were unable to decide where to locate a head office that would best serve the commercial centres of Leeds and Manchester. A pin was stuck in a map somewhere in between. The market town Skipton, North Yorkshire, was picked on the edge of the Yorkshire Dales.
From the beginning, the practice has had a very clear, unswerving focus on quality design, attention to detail and client care, so much so that we continue to work with long-standing clients, some of whom span back to our company’s inception.
In the early 2000s, we kicked off the new millennium by establishing an office in Leeds city centre. In 2012, coinciding with the London Olympics and the Queen’s Diamond Jubilee, we opened our central London office.
Our story today is that we are a dynamic commercial practice offering architecture, conservation architecture, building consultancy and interior design across the UK accredited by the Royal Institute of British Architects (RIBA), the Royal Institution of Chartered Surveyors (RICS), and the British Institute of Interior Design (BIID).Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
To provide and deliver efficient, effective, customer-oriented housing maintenance services
To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team
Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Act as the first point of contact for tenants reporting repairs and maintenance issues
Log repair requests in the housing management system accurately
Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times
Monitor outstanding repairs, keeping residents informed of progress and resolution times
Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs
Provide reception duties for the main office, greeting tenants and visitors in a professional manner
Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently
Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses
Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services
Respond to tenant complaints in a timely and professional manner.
Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments
Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance
Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets
Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes
Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes
Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies
Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism
Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised
Work with external services to support vulnerable tenants, following safeguarding policies and procedures
Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background
Support RPRMO in delivering services that are accessible and meet the diverse needs of the community
Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution
Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
To carry out any other duties reasonably requested by the Estate Director
Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident....Read more...
To provide and deliver efficient, effective, customer-oriented housing maintenance services
To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team
Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Act as the first point of contact for tenants reporting repairs and maintenance issues
Log repair requests in the housing management system accurately
Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times
Monitor outstanding repairs, keeping residents informed of progress and resolution times
Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs
Provide reception duties for the main office, greeting tenants and visitors in a professional manner
Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently
Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses
Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services
Respond to tenant complaints in a timely and professional manner.
Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments
Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance
Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets
Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes
Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes
Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies
Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism
Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised
Work with external services to support vulnerable tenants, following safeguarding policies and procedures
Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background
Support RPRMO in delivering services that are accessible and meet the diverse needs of the community
Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution
Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
To carry out any other duties reasonably requested by the Estate Director
Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident....Read more...
