Administration Jobs   Found 578 Jobs, Page 23 of 24 Pages Sort by: Relevance Date

Workshop Operative

Workshop Operative Salary: £27,116 paBirmingham Service centreHours 8.00am-5.00pm Monday-FridayJob purpose:Working from our Birmingham depot to enable the Company to achieve the agreed contractual standard of service required by completing training in the workshop decontaminating, reconditioning and repairing wheelchair equipment.Key Responsibilities: Decontaminating, reconditioning, repairing Powered & Manual wheelchairs to a high standard.Assisting with goods in, unpacking and checking delivered equipment.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies. Always wear your uniform and ensure it is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriate.Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role. Qualifications: Able to move and handle loads and equipment safely.An awareness and understanding of people with disabilities.Flexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographs.Good written and verbal communication skills.Ability to relay clear instructions to clients.Basic computer skills for diagnostic purposes.Full UK driving license. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingUse of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team.Committing to being available for short notice overtime if required necessitated by emergency response requirements. Confidentiality:Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.Health and Safety:The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.Prevention and Control of infection:The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy.Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.  INDLS  ....Read more...

Driver Technician

Driver TechnicianSalary up to £27,248 dependent on experienceWheelchair Service Centre, Chessington, KT9 1HF  – Full UK driving licence EssentialFull time hoursJob purpose:The field Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Areas this Field Service Engineer role is covering is the Chessington Area.Key Responsibilities: Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Once fully trained undertake out of hours responsibility when rostered.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.ensure the vehicle safety check and the van check sheet are done each weekMaintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriateBe responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role.Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to.Repair and service equipment to the agreed standard.P.D.I. chairs for delivery by M.S.E.Moving and handling of equipment and accessories following handling guidelines Qualifications: Full UK driving licenceSuccessful enhanced DBS checkGeneral workshop knowledgeBasic electrical knowledge including 12v/24v D.C. systemsAble to move and handle loads and equipment safelyExperience of face-to-face customer contact.Previous delivery driver experienceAn awareness and understanding of people with disabilitiesFlexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographsGood written and verbal communication skills.Ability to relay clear instructions to clients.Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingworking in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms)Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service teamCommitting to being available for short notice overtime necessitated by emergency response requirementsResponsibility of out of hour’s duties. Ross Care will be an equal opportunities employer.  Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.Interested in this Field Service Engineer role in Chessington? Apply now with your updated CV.    INDHS  ....Read more...

Field Service Engineer

Field Service EngineerSalary up to £27,248 dependent on experienceWheelchair Service Centre, Chessington, KT9 1HF  – Full UK driving licence EssentialFull time hoursJob purpose:The field Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Areas this Field Service Engineer role is covering is the Chessington Area.Key Responsibilities: Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Once fully trained undertake out of hours responsibility when rostered.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.ensure the vehicle safety check and the van check sheet are done each weekMaintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriateBe responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role.Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to.Repair and service equipment to the agreed standard.P.D.I. chairs for delivery by M.S.E.Moving and handling of equipment and accessories following handling guidelines Qualifications: Full UK driving licenceSuccessful enhanced DBS checkGeneral workshop knowledgeBasic electrical knowledge including 12v/24v D.C. systemsAble to move and handle loads and equipment safelyExperience of face-to-face customer contact.Previous delivery driver experienceAn awareness and understanding of people with disabilitiesFlexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographsGood written and verbal communication skills.Ability to relay clear instructions to clients.Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingworking in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms)Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service teamCommitting to being available for short notice overtime necessitated by emergency response requirementsResponsibility of out of hour’s duties. Ross Care will be an equal opportunities employer.  Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.Interested in this Field Service Engineer role in Chessington? Apply now with your updated CV.    INDHS  ....Read more...

Dental Receptionist Apprenticeship (Customer Service) - Bolton

As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.  Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'  Administration: Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area (e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome: Possibility of a full time role after the completion of the Apprenticeship Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday- Friday (08:30- 17:00)Skills: Communication skills,IT skills,Attention to detail ....Read more...

Dental Receptionist Apprenticeship (Customer Service) - Kirkbymoorside

As a Dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.  Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed Booking and amending appointments, answering the phone, updating patient records To answer the telephone promptly and in the prescribed manner Ensure that the answer machine messages are switched on and off at the relevant times of the day Check the telephone for messages that may have been left and return the calls as required Ensure the reception emails are checked frequently and all emails responded to Accurately update and protect patient information including on the patient electronic database Book next appointments before the patient leaves the practice Ensure you contact the patients regarding their upcoming appointment, including courtesy calls Ensure that the appointment system is efficient and accurate Ensure the appointments books are kept full as possible Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments Accessing sensitive information whilst always maintaining patient confidentiality Ensuring patients are aware of the dental services and products we offer Build and nurture great working relationships with the Clinical team and Practice team Be actively involved in the smooth running of the practice by working well with the practice team Work at other practice locations from time to time as required Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'  Administration: Keep the reception area and waiting room clean and tidy Record lab work back when returned to the practice from the lab Send out ‘Failed to attend’ letters the same day to the relevant patients Record and send out patient recalls Manage open courses as directed by the Practice Manager Organise stock supplies and control for reception Remove safely any hazards from the waiting area (e.g., stock deliveries) Ensure all relevant forms for NHS and private are completed Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12-month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Thursday (08:15 - 17:30) Friday (08:30 - 17:00)Skills: Communication skills,IT skills,Attention to detail ....Read more...

Level 3 IT Solutions Apprenticeship - St Peter's CofE Academy

The duties may change over time as requirements and circumstances change. The post-holder may reasonably be expected to undertake other duties commensurate with the level of responsibility from time to time. Duties will include: To provide day to day support, contributing to ensuring effective and efficient operation of the IT systems, for administration, and teaching and learning, throughout the Academy To operate the IT helpdesk system, ensuring that records are kept of issues  identified, and that suitable solutions are recommended, seeking guidance from line manager where needed To carry out routine IT tasks and activities as delegated by the Line Manager To provide support for IT hardware, software, network and  operating system problems and queries for both staff and pupils. To assist in installing and maintaining the Academy’s hardware to include all network/servers/workstations/data projectors/ printers and teaching aides To assist teachers and pupils within the classrooms as requested by via the line manager To provide ICT technical support for Academy events and activities including internal events such as staff briefings, staff training To support the use of online learning systems and platforms, as well as online media and marketing activities To assist with the support and maintenance of  ICT technical requirements which may include hardware installation, infrastructure change and/or software installation and updates. To carry out routine maintenance tasks in accordance with Academy protocols To ensure backup procedures are followed To assist in monitoring and identifying threats to information security, including the student misuse  of computers, and to report these to the relevant parties To undertake any relevant training as required To participate in the Academy’s performance management process To undertake any other duties as may be deemed necessary to carry out the role successfully or are commensurate with the role All staff are expected to: Promote and support the distinctive Christian character of the Academy as demonstrated through its ethos and worship, service to the community, promotion of spiritual and moral values and its commitment to community cohesion Understand the concept of in loco parentis and be concerned for the development and well-being of each student as a whole person through pastoral and spiritual leadership Take responsibility for their own professional development and support that of colleagues where appropriate Engage in the Academy appraisal process and support colleagues in achieving their own targets where appropriate Follow Trust policy and procedures in relation to keeping children safe in education Observe health and safety requirements and play their part in ensuring a safe working environment Contribute to the whole professional life of the school which has successful teaching and learning as its core purpose supported by all staff contributing to the Trust’s commitment to each student gaining meaningful enriching experiences Training: IT solutions technician Level 3 Apprenticeship Standard Training Outcome: Possible full-time progression after the apprenticeship for the right apprentice Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Thursday, 8:00am - 4.00pm with a 30 minute break Friday, 8.00am - 3.30pm with a 30 minute break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Creative,Initiative,Patience ....Read more...

Business Administrator Apprentice

Specifically for this role (backed up by the other Product Development Assistant: Input DD packaging selections for B2C and Mail Order into the system at the point of photography completion of an item & maintain the organisation of the DD packaging library § Develop & maintain effective relationships with Licensor partners to ensure all information communicated is done so in a clear, concise & polite manner internally and externally. Input and validate physical product specifications on every product before it is passed to the VM team to prepare for sale, including dimensions, weight, packaging info, raw materials and others as needed. Working with all the licenced product designers to input and administer approval of all licenced samples for Disney and Warner Brothers initially (others later), feeding back changes to the design team and ensuring that the product is not released when not correct and that images and details are updated with approval information. Positive & proactive engagement with the whole product development & design team to create & sustain a positive & collaborative working environment e.g. Design Meetings. Update the team on important findings to share product development & design knowledge. Communicate & update photography, VM & marketing teams when necessary to ensure the correct product is on display in the showroom or on the website, particularly for licenced products. Liaise with the VM team once product enrichment has been completed and checked to brief our showroom style guides, ensuring the vision & initial concept is carried through into commercial display of the product. Attend UK tradeshows, assisting with set up/break down & display as needed. Maintain the organisation of the labelling & photography area. Ensure they are clean, tidy & organised well & all rubbish cleared & sent down to the DC. Assist with packing & unpacking in the showroom during busy periods. In supporting the other Product Development Assistant, this role will include: § Morning check of all supplier communication and liaising with them promptly to arrange the on-time shipment of all samples. Morning check of all logistics/ freight company communication to ensure the on-time shipment, delivery, clearance and arrival of samples and progression through unpacking, requesting support where possible to ensure all unpacked within 2 days of arrival. Review and report on all products loaded but not ordered for upcoming seasons and validate their status with BDMs each week. Supporting the PD team with the administration of range plans and product information ahead of all sign-offs. Supporting BDMs in managing and preparing the sign-off suite for all sign-off activity, moving, managing and preparing samples. Unpack the weekly console within 2 days § Unpack Express parcels on the same day as received in order to process them/pass on quickly. Process all samples throughout the business, ensuring they are booked into the system, labelled, weighed & measured in line with the critical path. Pass samples received onto the relevant people/teams such as the NAMS & Designers, as quickly as possible, to ensure timely approvals can be made with factories, customers & licences. Pass Shipment samples over to the correct team member as soon as they arrive & store any spares in the designated area in the PD & D room. Make sure all samples are tidied away into their correct designated areas ready for selections or sample processing. Ensure all product holding areas ready for selections are labelled with the most up-to-date signage for the season ahead. Training:Attend Oldham College one day per week.Training Outcome:To secure employment within the company.Employer Description:We are one of the leading wholesale suppliers of giftware in the UK. We pride ourselves on providing unparalleled levels of customer service and aim to get your goods onto your shop floor as quickly and efficiently as possible from the moment you place an order. We have 12 regional representatives operating across the UK and Ireland and export worldwide to over 75 countries. We also have a dedicated sales team to provide you with any assistance you need by phone. With an in-house design team designing exclusive gifts, as well the procurement of the very best licences, we have a wide range of over 7000 products across more than 30 brands for you to select from.Working Hours :Monday - Friday, 8.00am - 4.30pm or 8.30am - 5.00pm, 30 minutes for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...

Dental Receptionist Apprenticeship (Customer Service) - Sheffield

As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.  Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times. Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed. Booking and amending appointments, answering the phone, updating patient records. To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day. Check the telephone for messages that may have been left and return the calls as required. Ensure the reception emails are checked frequently and all emails responded to. Accurately update and protect patient information including on the patient electronic database. Book next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls. Ensure that the appointment system is efficient and accurate. Ensure the appointments books are kept full as possible. Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments. Accessing sensitive information whilst always maintaining patient confidentiality. Ensuring patients are aware of the dental services and products we offer. Build and nurture great working relationships with the Clinical team and Practice team. Be actively involved in the smooth running of the practice by working well with the practice team. Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'  Administration: Keep the reception area and waiting room clean and tidy. Record lab work back when returned to the practice from the lab. Send out ‘Failed to attend’ letters the same day to the relevant patients. Record and send out patient recalls. Manage open courses as directed by the Practice Manager. Organise stock supplies and control for reception. Remove safely any hazards from the waiting area (e.g., stock deliveries). Ensure all relevant forms for NHS and private are completed. Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner. Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day. To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings. Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose, in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full time role after the completion of the Apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Friday (08:30-17:00)Skills: Communication skills,IT skills,Attention to detail ....Read more...

PE & School Sport Apprentice - Camborne

The role will be varied, and duties will include:  Assisting in the creation of a fun, positive, safe and inclusive learning environments Supporting small groups and individuals in the teaching environment, for instance those with learning needs, the least active and the more able pupils Promoting key health messages and acting as a community 'activator' to engage young people in developing lifelong health and well-being initiatives Setting up activities, clearing away resources, looking after all sports equipment (ensuring it is fit for use, in the right place and in good order), maintaining wall displays etc. as guided by teaching staff Developing and assisting with the provision of lunchtime and after-school sports clubs Involved in co-ordinating off-site sporting events, willing to accompany students on educational visits, outings and sporting / PE events as supervised by the teacher or senior person responsible Involved in administration tasks including letter writing, bookings, transport arrangements, marketing, social media etc. Developing positive relationships and acting as a role model to others at all times, as well as acting as an ambassador for the school and employer To deliver on holiday schemes Additional duties and administrative tasks may be required on occasions as consummate with the role Training:Apprentices will be supported in working towards the following qualifications as part of their programme of study: Level 2 Community Activator Coach Level 3 Award in Emergency Paediatric First Aid Additional bespoke training that meets the standard criteria and is suitable to the employer and the requirements for the role Apprentices will undertake their education days face to face, once a month at Foulston Park Hub, Plymouth PL1 4NE. Training Outcome:The employer is very keen to progress all apprentice staff through the bespoke training opportunities they offer and can host superb professional development opportunities that will vastly enrich any individual's CV towards a sport or education-based career. It is hoped that the successful candidate will become an invaluable member of the team who can take on more responsibility and administrative duties in the future. This is a superb opportunity to gain experience within both school and sport-specific settings and can therefore act as the perfect foundation for progressing into a range of exciting careers both within and externally to the network. Specific progression routes envisaged for the successful candidate include: Level 4 Sports Coach Apprenticeship Standard Level 5 Certificate in Primary School Physical Education Specialism Level 6 Award in Primary School Physical Education Subject Leadership (QTS Required)  Employer Description:We are proud to be the official charity for Plymouth Argyle Football Club. Argyle Community Trust uses the prestige of football and the reach of the club to inspire, engage and help people of all ages, achieve their full potential. Argyle Community Trust has a clear vision, along with our national partners, to be an active, inspirational and inclusive community hub for the South West region. We aim to have a positive impact on a range of groups within society and to provide the local community with the opportunity to explore their full potential, improve their life chances and aspirations through the power of football and Plymouth Argyle FC. We are hugely proud to say we have changed lives and inspired people over the past 20 years and envisage this to continue for many years to come. We offer a large range of activities and programmes from football to nationally recognised educational qualifications, from health to social action and disability. To ensure we remain focused and true to our aims we have a strategy showcasing what we do and how we we intend to continue and build upon our work. Our Community Strategy builds on Argyle Community Trust’s desire to make a change to people’s lives using the power of Plymouth Argyle Football Club. The populations that we serve face barriers in relation to health, well-being, education, employment, levels of physical activity, high deprivation in some areas and low attainment levels. Through the work undertaken as part of our last strategy, through research and consultation there is clear evidence to indicate our work is needed within our community. National, regional and local plans reflect the work that we undertake with the aim of breaking down the barriers stated above.Working Hours :Monday to Friday working hours will generally be between the hours of 8:30am to 5pm, with some weekend work and flexibility required from time to time.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness ....Read more...

Apprentice Early Years Educator - Harrowgate Primary Academy,TS19 8DE

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff To support children’s learning and to share in the care and wellbeing of the children throughout the school To support the emotional, behavioural and pastoral needs of all pupils, including children with SEN To support individual and small groups of children in the curriculum to accelerate their learning To carry out specific administrative/ procedural tasks to support the class teacher Provide support and assistance for children’s pastoral needs (e.g. dressing, going to the toilet, the changing of nappies or the administration of an Epipen) To assist in the maintenance of children’s records Work as part of a team and assist the class teacher to ensure quality education for the children To promote the development of numeracy, language and speech, including providing additional support to children with special needs or to bilingual learners, by working alongside the class teacher Work or play with individuals/small groups of children by planning and carrying out relevant activities that accelerate and raise the level of achievement for all pupils involved in all areas of the curriculum, under the guidance of the class teacher Assist the teacher by receiving instructions directly from professional or specialist support staff involved in the children’s education. These may involve social workers, health visitors, language support staff, speech therapists, educational psychologists and physiotherapists Report any concerns regarding children’s welfare or education, to the class teacher Be aware of suspected or actual cases of child abuse, referring such matters to the appropriate designated person for further action Assist with the arrival and departure of children at the beginning and end of school sessions Assist with maintaining good discipline throughout the school at all times, following school procedures. When directed escort and supervise pupils on planned visits/journeys Assist with the preparation of resources Assist and attend with seasonal events e.g. parents evenings, concerts and festivals Works in partnership with teachers, within an agreed system of supervision, to deliver learning activities, interventions and when required to whole classes in the absence of the teacher Uses own initiative to assess and evaluate pupils’ needs and leads the delivery of learning activities by application of specific skills, knowledge and experience with and of pupils and area of curriculum Selects and prepare appropriate resources to lead learning activities To be involved in the planning, development and delivery of intervention strategies Monitors, evaluates, records and provides reports on pupils’ responses and progress within agreed strategies Works in partnership with other adults involved in the education process and liaises with external professionals and parents/carers Attends and contributes to meetings with other staff, external professionals and parents regarding pupils Contributes to the school improvement plan by taking lead responsibility for specific areas of work or policy development that are appropriate to the TA’s skills, knowledge and experience as identified by the Senior Management Team Follows all school policies and procedures Contributes to the overall ethos, work and aims of the school Training: Level 3 Early Years Educator Functional Skills - English, maths and ICT if required ERR - Employment Rights and Responsibilities PLTS - Personal Learning and Thinking Skills Alongside the Apprenticeship qualification for the Early Years , you will gain valuable work experience within the setting to enable knowledge, skills, and behaviours to develop Training Outcome: For the successful candidate there may be ongoing employment and further progression available Employer Description:Learning is our core mission, and we are dedicated to fostering a culture of challenge and growth within a safe and supportive environment. Here, everyone is encouraged to be helpful, considerate, and respectful of one another. We emphasize making learning connections clear and present challenges that inspire our pupils to develop resilience, independence, and persistence. We want our children to explore ideas, reason, explain, and justify their thinking, equipping them to make informed decisions and embrace lifelong learning. These skills are not only crucial for their education but also contribute to their overall safety and well-being.Working Hours :35.5 hours a week, covering the opening times, 8.15am - 4.30pm on Mondays. 8.15am - 4.00pm, Tuesday and Wednesday, 8.15am - 3.30pm, Thursday and Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Team working,Creative,Initiative ....Read more...

Customer Operations Advisor

Customer Operations Advisor Contract: Full-time, Permanent (Mon-Fri 9am – 5pm) Location: Norwich / Hybrid (3 days in office)Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993, Citation ISO provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity-owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role, you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs, with a background in administration, customer service or support. • Your accuracy is a key strength. • You will have a passion for delivering exceptional service to customers and colleagues. • Motivated and resilient, adaptable, strong organisational skills with the ability to multitask/prioritise appropriately • You will love to build great relationships and build rapport easily, creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication skills • Ability to understand and retain complex procedures. • Natural problem solver and decision-making skills • You will have a high level of attention to detail and commitment to quality • Can do attitude • Computer literacy, including strong knowledge of Word, Outlook and Excel • Previous experience of working CRMs advantageous • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addenda in a timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amendments, issuing new contracts or contract addenda and updating all relevant systems/departments with relevant changes • Contract Addendums: produce relevant client contract(s) and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Process File checks of new sales; o Check all new sales approved for Citation BDM, Citation GIST and Norwich Sales to confirm that all relevant paperwork has been completed accurately and that Salesforce CRM and Filemaker records have been created correctly. - Confirm data accuracy by cross-checking contract values and relevant discounting with current Price Books. Confirm ASCB suitability by cross-checking new service form output versus reasons for seeking document, ensuring relevant problem resolution emails are retained on Salesforce. o Once all criteria have been met, create all relevant client files, documents, and Manager approve for Diary Management to be able to schedule appointments. • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales. • Novation Agreements; produce Deeds of Novation and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Change of Certificate Details; email Change of Certificate Details forms to the client, once receive,d process of pass to 2nd Line team for further review (i.e. change of cert scope) • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact • Live chat; provide live chat support • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email, etc. • Customer enquiries; progression of customer enquiries workstream, including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs. • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve. • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude• Strong attention to detail and confident handling data• Good communication skills (written and verbal)• Organised and able to manage multiple tasks effectively• Quick to learn new systems, products, and processes• Comfortable working cross-functionally in a team environment• Basic proficiency in Microsoft Word, Outlook, and Excel• Experience using CRM systems (Salesforce desirable)• Reliable, adaptable, and ready for any challenge ....Read more...

People Business Partner (HRBP)

People Business Partner North London/Hybrid Working Permanent | Full-time (37.5 hours/week) Salary: £43,745 – £51,875 per year Are you an experienced HR professional looking for a meaningful opportunity to make a real impact? We are seeking a People Business Partner to join a forward-thinking non-profit organisation in North London. This is a hybrid role with cross-site working, offering the chance to partner with senior leaders and support an organisation dedicated to delivering exceptional services to the community. About the Role: As a People Business Partner, you will work closely with a portfolio of senior and middle managers, helping to translate organisational people plans into reality. You’ll design, implement, and evaluate HR initiatives that support strategic goals and foster a positive, inclusive workplace culture. You will play a key role in building an employer brand recognised for excellence, supporting the organisation to move from ‘good’ to ‘great’. Key Responsibilities: Partner with senior leaders to deliver organisational change and people-focused strategies. Advise on complex employee relations, HR policies, and employment law. Design and implement people initiatives that enhance engagement, performance, and retention. Support leadership in creating a diverse, inclusive, and representative workforce. Contribute to the continuous improvement of HR processes and practices. About You: Fully qualified CIPD member, or equivalent HR experience. Extensive experience in ER, including managing complex caseloads. Proven experience supporting senior managers and implementing strategic HR projects. Excellent interpersonal and communication skills with the ability to influence at all levels. Motivated, proactive, and committed to continuous improvement with a “can-do” attitude. Benefits: Competitive salary and generous annual leave Hybrid working and flexible arrangements Employer pension contributions Health and wellbeing support, including Health Cash Plan & Employee Assistance Programme Life assurance, family-friendly policies, and travel incentives Access to professional development and training opportunities Supportive and collaborative work environment with social events and discounts Why Apply: This is a unique opportunity to work for a values-driven organisation that places people at the heart of everything it does. You will play a pivotal role in shaping a positive and inclusive culture while supporting the organisation to achieve its mission. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse | Manufacturing & Engineering ....Read more...

Payroll Processor Apprentice

We're on the hunt for someone looking to further develop themselves and join us in our Payroll team as a Payroll Processor. This will come with an exciting opportunity to work towards a Level 5 apprenticeship. The Payroll Processor will assist in the collation and processing of the monthly payroll and annual processes including P11D’s, P60’s, salary review, PRP payments and PSA agreement. This also involves end of year and quarterly system updates. Provide support to colleagues and managers on general Payroll queries and complete admin and payroll tasks. What the role will look like: Assist in the processing of end-to-end payroll in adherence with legislation and company procedures Checking of the HR/Payroll processing system and records by ensuring that all of the employee information is received on time for the coming payroll month and all relevant payments/deductions are calculated and checked for accuracy Identify, investigate and resolve any discrepancies in information provided to payroll for input by all other areas of the Society Manual calculations including backpay, holiday pay, SSP, SMP and all other statutory payments Monthly management reporting Assisting with all enquiries from colleagues, Executive’s, HMRC, DWP and any other external bodies Work collaboratively with the HR Administration team Support the broader team to undertake process efficiency reviews. Ensure regular reviews of ways of working to ensure automation is taken full advantage of, avoid duplication of effort, and to support the team in adopting a continual improvement approach Assisting with system upgrades and testing as and when required including year-end processes Ensuring the Society is compliant with National Minimum wage regulations and Real Living Wage standards Administering and monitoring salary sacrifice schemes in line with regulatory and scheme requirements For more details on the role please refer to the job description at the bottom of the advert Training:This program covers the key duties of a Payroll Assistant Manager level 5, they include:  Manage and Analyse the payroll workload and accountabilities; giving you the skills to plan and prioritise the payroll schedule Provide direction and oversee the timely collation of both the payroll and the benefits data Provide expert practical and/or factual support and guidance internally and externally Manage direct responsibility for the pay and the benefit calculations in complex situations Lead and oversee delivery for the quality assurance of your team’s pay and benefit calculations Analyse and reconcile the finalised payroll process Lead all the operations and the systems to ensure compliance with any relevant legislation, regulations, codes of governance and professional ethics Contribute to the successful recruitment and retention of your team, providing leadership and guidance to identify and retain the best possible workforce Manage both personal and team professional and self-development. Ensuring personal skills are keeping up with industry standards, whilst providing job satisfaction for team members Analyse and evaluate the pay and benefits and reporting systems, procedures, and controls in line with changes in technology Design and implement effective communication strategies, which will allow for the improvement of overall team collaboration, efficiency and productivity Strive to maximise the efficiency and accuracy of all processes and payroll by providing continual improvements, using data to drive decisions Training Outcome:Full-time position upon successful completion of the apprenticeship. We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.ukEmployer Description:Why choose the West Brom? At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We’re proud of our heritage and absolutely believe that the West Brom is a great place to work. Our employers are the heart of bringing our new vision to life- where our customers and communities own a more secure future. Everyday, through the work they do together and the care they show, they’re helping turn that vision into real and lasting. We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.uk.Working Hours :Monday to Friday 9am to 5pm, shiftsSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...

Dental Receptionist Apprenticeship (Customer Service) - Sheffield

As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing throughout the whole practice.  Customer Service: Ensure the patient's journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients, whether it be in person or over the telephone, establishing the reason for their visit/call and ensuring they are treated in a friendly, courteous and professional manner, always communicating about waiting times. Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed. Booking and amending appointments, answering the phone, updating patient records. To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day. Check the telephone for messages that may have been left and return the calls as required. Ensure the reception emails are checked frequently, and all emails responded to. Accurately update and protect patient information, including on the patient electronic database. Book the next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls. Ensure that the appointment system is efficient and accurate. Ensure the appointments books are kept as full as possible. Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments. Accessing sensitive information whilst always maintaining patient confidentiality. Ensuring patients are aware of the dental services and products we offer. Build and nurture great working relationships with the Clinical team and Practice team. Be actively involved in the smooth running of the practice by working well with the practice team. Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'  Administration: Keep the reception area and waiting room clean and tidy. Record lab work back when it's returned to the practice from the lab. Send out ‘Failed to attend’ letters the same day to the relevant patients. Record and send out patient recalls. Manage open courses as directed by the Practice Manager. Organise stock supplies and control for reception. Remove safely any hazards from the waiting area (e.g., stock deliveries). Ensure all relevant forms for NHS and private are completed. Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner. Print the day sheets from the computer system for the next day and get the record cards out if required (update before the end of the day). Ensure that the toilets are checked daily and are clean and tidy and they are stocked sufficiently for the day. To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings. Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12-month apprenticeship, you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the Apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Friday (between 08:30-17:00).Skills: Communication skills,IT skills,Attention to detail ....Read more...

Dental Receptionist Apprenticeship (Customer Service) - Northallerton

As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.  Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times. Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed. Booking and amending appointments, answering the phone, updating patient records. To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day. Check the telephone for messages that may have been left and return the calls as required. Ensure the reception emails are checked frequently and all emails responded to. Accurately update and protect patient information including on the patient electronic database. Book next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls. Ensure that the appointment system is efficient and accurate. Ensure the appointments books are kept full as possible. Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments. Accessing sensitive information whilst always maintaining patient confidentiality. Ensuring patients are aware of the dental services and products we offer. Build and nurture great working relationships with the Clinical team and Practice team. Be actively involved in the smooth running of the practice by working well with the practice team. Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'  Administration: Keep the reception area and waiting room clean and tidy. Record lab work back when returned to the practice from the lab. Send out ‘Failed to attend’ letters the same day to the relevant patients. Record and send out patient recalls. Manage open courses as directed by the Practice Manager. Organise stock supplies and control for reception. Remove safely any hazards from the waiting area (e.g., stock deliveries). Ensure all relevant forms for NHS and private are completed. Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner. Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day. To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings. Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full time role after the completion of the Apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :x4 Days P/Week - Between Monday-Friday (08:15-17:30) - 16:30 On Fridays.Skills: Communication skills,IT skills,Attention to detail ....Read more...

Dental Receptionist Apprenticeship (Customer Service) - Middlesbrough

As a dental receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.  Customer Service: Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside. Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times. Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed. Booking and amending appointments, answering the phone, updating patient records. To answer the telephone promptly and in the prescribed manner. Ensure that the answer machine messages are switched on and off at the relevant times of the day. Check the telephone for messages that may have been left and return the calls as required. Ensure the reception emails are checked frequently and all emails responded to. Accurately update and protect patient information including on the patient electronic database. Book next appointments before the patient leaves the practice. Ensure you contact the patients regarding their upcoming appointment, including courtesy calls. Ensure that the appointment system is efficient and accurate. Ensure the appointments books are kept full as possible. Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments. Accessing sensitive information whilst always maintaining patient confidentiality. Ensuring patients are aware of the dental services and products we offer. Build and nurture great working relationships with the Clinical team and Practice team. Be actively involved in the smooth running of the practice by working well with the practice team. Work at other practice locations from time to time as required. Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'  Administration: Keep the reception area and waiting room clean and tidy. Record lab work back when returned to the practice from the lab. Send out ‘Failed to attend’ letters the same day to the relevant patients. Record and send out patient recalls. Manage open courses as directed by the Practice Manager. Organise stock supplies and control for reception. Remove safely any hazards from the waiting area (e.g., stock deliveries). Ensure all relevant forms for NHS and private are completed. Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner. Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day) Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day. To log out of SFD and SOE when leaving the reception desk Attend and participate in practice meetings.  Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience. We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision. Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Thursday(08:15-17:30) Friday(08:15-16:45).Skills: Communication skills,IT skills,Attention to detail ....Read more...

Business Administration Apprentice Town Clerks Department

Main Duties & Responsibilities To provide support to the Business Engagement team and the City Business & Investment Director. To assist, where property is concerned, in the retention and attraction of businesses to the City of London To work with the Destination City team, Innovation and Growth, City Surveyors and Planning and Development as the initial point/s of contact, to service property enquiries generated by external partners, in accordance with agreed timescales, with the aim of encouraging inward investment into the City of London and the City Fringe To continually keep abreast of market developments using property magazines, websites and other sources and supporting the Planning and Projects officer in mapping intelligence on GIS and MS Office platforms To provide support to Head of Business Engagement in managing the department budget within Corporation Guidelines and team objectives by raising and processing purchase orders, invoices and dealing with team expenses in according with financial procedures and procurement protocols To collaborate with the Finance team to provide budgetary support in processing invoices and monitoring activity To be responsible for monitoring and updating the Corporation’s Customer Relationship Management system (CRM) To run a contact programme with serviced office providers and maintain and map the serviced office locations on the GIS platform To assist on initiating, developing and maintaining relationships with SMEs and Cit property decision makers by managing a programme of virtual/ face-to-face meetings with SMEs, that includes companies already based in the City, as well as those moving into the City or looking for space here To undertake property searches to help identify premises for businesses (including retail and hospitality) to include identification of appropriate properties owned by the City of London and to provide guidance and assistance to those businesses through the move process where necessary To help with the resolution of property-related issues by liaising with other Corporation teams/departments To follow-up with incoming companies to find out how their premises requirement was realised, if at all, and analyse these results in order to inform the wider Corporation, and influence policy and activity accordingly To maintain regular “aftercare” contact with firms, through the provision of relevant information via e-mails and events, and follow-up meetings as needed To work in collaboration with the Business Improvement Districts (BIDs) to monitor and report on the number of vacant retail units in the City To monitor the team mailbox daily and respond to e-mails within 4 days, including enquiries generated via the Space Calculator contact form and other sources To assist the Head of Business Engagement in the organisation of a programme of events on an annual basis, including: the organisation of the Corporation’s attendance at the international events such as Expo Real and MIPIM as well as high- level Corporation-hosted events and at relevant internal and external events and trade fairs As part of the Business Engagement team, progress business travel requests for colleagues, and for group business trips, in accordance with the Corporate Business Travel Policy, including arranging transportation and accommodation as required Other duties as occasionally directed, but within the confines of work that may be reasonably expected of such a post Provide administrative support to City Business & Investment Director where necessary Training:You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies. Training Outcome:On successful completion of the apprenticeship, we aim to offer the opportunity to progress to a level 3 apprenticeship, then a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation. Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :Monday to Friday 9:15am - 5pm core hours. Flexibility will be required for business needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental ....Read more...

Customer Operations Advisor

Customer Operations Advisor Contract: Full-time, Permanent (Mon-Fri 9am – 5pm) Location: Norwich / Hybrid (3 days in office)Benefits: Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Holiday Purchase Scheme, Gym discounts. About us Operating in the UK since 1993, Citation ISO provides professional consultation and support for Organisations that require a hassle-free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for almost 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious, and we’re part of the private equity-owned Citation Group. Our customer base has grown significantly over the past few years, and this growth will continue – that’s where you come in. About You For this role, you will need the following key skills & attributes: • Previous demonstrable experience of delivering to KPIs, with a background in administration, customer service or support. • Your accuracy is a key strength. • You will have a passion for delivering exceptional service to customers and colleagues. • Motivated and resilient, adaptable, strong organisational skills with the ability to multitask/prioritise appropriately • You will love to build great relationships and build rapport easily, creating strong relationships with customers and colleagues using a collaborative manner to achieve desired results. Excellent listening and negotiation skills, along with good verbal and written communication skills • Ability to understand and retain complex procedures. • Natural problem solver and decision-making skills • You will have a high level of attention to detail and commitment to quality • Can do attitude • Computer literacy, including strong knowledge of Word, Outlook and Excel • Previous experience of working CRMs advantageous • Knowledge of ISO Certification advantageous, but not essential Purpose of the role The primary function of the role is to quote, contract and process existing client requests for mid-contract changes, including issuing new contracts and addenda in a timely response. Key tasks: • Mid-Contract enquiries; handling client queries who are already in contract, including advising on new account set up, any one-off services needed and ongoing audit requirements, quoting contract fee amendments, issuing new contracts or contract addenda and updating all relevant systems/departments with relevant changes • Contract Addendums: produce relevant client contract(s) and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Process File checks of new sales; o Check all new sales approved for Citation BDM, Citation GIST and Norwich Sales to confirm that all relevant paperwork has been completed accurately and that Salesforce CRM and Filemaker records have been created correctly. - Confirm data accuracy by cross-checking contract values and relevant discounting with current Price Books. Confirm ASCB suitability by cross-checking new service form output versus reasons for seeking document, ensuring relevant problem resolution emails are retained on Salesforce. o Once all criteria have been met, create all relevant client files, documents, and Manager approve for Diary Management to be able to schedule appointments. • Work with Managers to resolve issues; Work with GIST Manager to resolve any queries associated with Citation GIST sales. Work with the Head of Sales to resolve any queries associated with Norwich and BDM sales. • Novation Agreements; produce Deeds of Novation and manage an accurate, timely return from client and update all relevant systems/departments with relevant changes • Change of Certificate Details; email Change of Certificate Details forms to the client, once receive,d process of pass to 2nd Line team for further review (i.e. change of cert scope) • Handle customer enquiries IVR option; ensure timely response times and aim to resolve queries on first contact • Live chat; provide live chat support • Customer communication; maximise the use of technology to ensure that customer contact is timely, professional and meets customer expectations e.g. live chat, email, etc. • Customer enquiries; progression of customer enquiries workstream, including sales and ISOMentor inboxes to ensure timely response, achieving internal targets and KPIs. • Client feedback; proactively help gather customer feedback data and report trends to Customer Operations Manager regarding the service provided, in order to ensure our customer journey continues to improve. • Personal development; ensure your own continuous professional development by keeping abreast of current retention and development techniques and trends • Any other duties as required Key Skills: • Motivated and target-driven with a proactive, can-do attitude• Strong attention to detail and confident handling data• Good communication skills (written and verbal)• Organised and able to manage multiple tasks effectively• Quick to learn new systems, products, and processes• Comfortable working cross-functionally in a team environment• Basic proficiency in Microsoft Word, Outlook, and Excel• Experience using CRM systems (Salesforce desirable)• Reliable, adaptable, and ready for any challenge ....Read more...

Property Manager

Join a dynamic independent estate agency as Property Manager and become the cornerstone of exceptional landlord and tenant relations, earning £26,000 - £28,000 with genuine career advancement prospects. Step into a pivotal role where your expertise directly impacts the success of property portfolios across London's most sought-after postcodes. This Property Manager position offers the perfect blend of client relationship management, operational excellence, and professional growth within an established agency that values personal attention over corporate bureaucracy. About the Company This thriving independent estate agency has carved out an exceptional reputation across Central London through over a decade of dedicated service. Specialising in premium lettings and comprehensive property management, they've built their success on treating every client as an individual, not just a number. Operating from their vibrant offices near London's riverside districts, this agency combines traditional estate agency values with cutting-edge technology and international reach. Their approach centres on total customer care, walking side by side with landlords and investors from initial consultation through to long-term portfolio management. With strong relationships spanning blue-chip corporations and international relocation companies, they've established themselves as specialists in both local residential management and overseas investor services. The agency's commitment to lightning-quick responses and cost-effective solutions has earned them recognition as members of The Property Ombudsman and Deposit Protection Service. The Role Impact As Property Manager, you'll be the vital link ensuring landlords' investments are protected and tenants' needs are expertly managed. This isn't just about processing rent and fielding calls - you'll be the professional face of premium property management, coordinating everything from emergency repairs to tenancy renewals whilst maintaining the high standards that define exceptional service. Working five days per week including Saturdays (with Sunday and one weekday off), you'll manage diverse property portfolios across London, each requiring tailored attention and strategic thinking. Your role directly influences tenant satisfaction, landlord retention, and the agency's reputation for delivering results that exceed expectations. Your Key ResponsibilitiesManaging comprehensive property portfolios with meticulous attention to detail and proactive communicationCoordinating all maintenance requirements using trusted networks of skilled tradespeople and contractorsConducting regular property inspections and providing detailed reports to landlords and investorsProcessing rent collections, managing deposit matters, and handling all financial administrationResolving tenant issues swiftly and professionally, maintaining positive relationships throughout tenanciesOrganising check-in and check-out procedures including detailed inventory managementLiaising with landlords on strategic decisions regarding their property investmentsManaging emergency situations outside standard office hours when requiredSupporting lettings negotiations and tenant referencing processes as neededEssential Experience and SkillsPrevious experience in property management, lettings, or related client service rolesStrong understanding of landlord and tenant legislation and compliance requirementsExceptional organisational abilities with proven track record of managing multiple prioritiesProfessional communication skills for dealing with diverse clientele including international investorsProblem-solving mindset with ability to find cost-effective solutions under pressureComputer literacy including property management software, Microsoft Office, and online portalsFlexibility to work five days including Saturday coverageClean driving licence and willingness to travel across London propertiesCompensation and Development PackageCompetitive salary: £26,000 - £28,000 per annum based on experienceFive-day working week including Saturday (Sunday and one weekday off)Comprehensive training in advanced property management techniquesClear progression pathways within a growing agencyCentral London location with excellent transport connectivitySupportive team environment focused on professional excellenceOpportunity to work with prestigious property portfoliosAccess to cutting-edge property management technology and systemsWork Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Career Advancement in Property Management Property management remains one of the most stable and rewarding sectors within real estate, offering diverse career paths from portfolio management to senior operational roles. London's rental market continues to attract significant investment, creating ongoing demand for skilled property management professionals who understand both local requirements and international investor needs. This role provides comprehensive exposure to all aspects of property management, from day-to-day tenant relations to strategic portfolio planning. The combination of traditional estate agency expertise with modern property technology creates excellent opportunities for career advancement, whether specialising in high-end residential management or expanding into commercial property sectors. Working with an established agency that values personal development means you'll gain invaluable experience across diverse property types whilst building the professional relationships that drive long-term career success in London's dynamic property market. This exceptional Property Manager opportunity is brought to you by The Opportunity Hub UK - connecting property professionals with career-defining roles in London's premier agencies. ....Read more...

Driver Technician

Driver Technician£12.55 per hour.                      Based at:  Preston depot, PR5 – full UK driving licence39 hours per weekWe are currently looking for Field Service Engineers to join the team within our Preston depo and we welcome applications from people who reside here or in the surrounding areas.  As a healthcare equipment provider, Ross Care, work in partnership with the NHS to supply the necessary equipment and aids to support people in their day-to-day life.Job purpose:To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.Key Responsibilities: Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Once fully trained undertake out of hours responsibility when rostered.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.ensure the vehicle safety check and the van check sheet are done each weekMaintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriateBe responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role. Qualifications: Full UK driving licenceSuccessful enhanced DBS checkGeneral workshop knowledgeBasic electrical knowledge including 12v/24v D.C. systemsAble to move and handle loads and equipment safelyExperience of face-to-face customer contact.Previous delivery driver experienceAn awareness and understanding of people with disabilitiesFlexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographsGood written and verbal communication skills.Ability to relay clear instructions to clients.Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingworking in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms)Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service teamCommitting to being available for short notice overtime necessitated by emergency response requirementsResponsibility of out of hour’s duties. Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatmentEqual Opportunities:Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.Please apply for the Field Service Engineer role with your updated CV.   THIS ROLE HAS PREVIOUSLY BEEN ADVERTISED. PLEASE DO NOT APPLY AGAIN AS YOUR DETAILS HAVE ALREADY BEEN CONSIDERED  INDHS  ....Read more...

Business and Administration Apprentice

Support for Reception • Cover reception duties during lunchtimes and in the absence of the receptionist.• Answer calls and take messages from parents and visitors.• Sign visitors in and out of the building.• Make absence calls daily.• Take meal numbers to the kitchen on a daily basis.• Deliver messages and any letters to classes when required.• Provide administration support in the form of copying, shredding and laminating as required.• Ensure that all display boards in and around central services and reception are up to date. Support for Finance • Check off deliveries and get the delivery notes signed by staff.• Distribute deliveries to classes. Support for Central Services • Provide refreshments for visitors and events, and ensure that stock levels are suitable.• Support the provision of food parcels.• Provide support with the monitoring of school meal provision at lunchtimes Support for the School: • Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person• Be aware of and support differences and ensure all pupils have equal access to opportunities to learn and develop• Contribute to the overall ethos/work/aims of the school• Appreciate and support the role of other professionals• Attend relevant meetings as required• Participate in training and other learning activities and performance development as required• Assist with the supervision of pupils out of lesson times, including before and after school and at lunchtimes Staff Development: • Be a qualified first aider or train as one and continue to maintain the training to carry out the role• To undertake appropriate professional development, including adhering to the principle of performance management• To achieve any performance criteria or targets relating to the post arising from the school’s appraisal arrangements. General: • To adhere to the ethos of the school• To promote the agreed vision and aims of the school• To set an example of personal integrity and professionalism• Attendance at appropriate staff meetings and parents’ evenings• Responsible for ensuring all items timetabled against this role are met, or adequate notice is given to the Deputy Headteacher if unable to complete tasks• Any other duties as commensurate within the grade in order to ensure the smooth running of the school• Individuals have a responsibility for promoting and safeguarding the welfare of children and young people he/she is responsible for or come into contact with• To ensure that all tasks are carried out with due regard to health and safety• Liaise and communicate effectively with other teachers and staff• Show loyalty to the school and adopt a professional attitude• Holding yourself to account for your professional conduct and practice• Following all systems & process within the school• Organise and manage own work with little or no input from others, but working within the given guidelines, parameters and systems Safe Guarding: The jobholder must observe their obligations in accordance with the School’s Child Protection Policy Procedure and the document ‘Keeping Children Safe in Education and report any concerns that they may have regarding a child or young person’s welfare to the appropriate person. Copies of the above Procedure and document can be obtained from the School Welfare Manager Training:The apprentice will receive traiing in the workplace and also have an assigned Educator from Heart of England Training who they will meet with via Teams regularly.Training Outcome:It is hoped but not guaranteed that a full-time offer of employment will be made upon successful completion of the apprenticeship.Employer Description:Our Vision Our school is a nurturing community with a strong focus on relationships, where every individual feels safe, connected, and accepted. We foster an environment of cooperation and trust, empowering everyone to thrive and celebrate diversity. Our curriculum supports holistic development, guiding each student to become the best version of themselves and prepare for a fulfilling adulthood. By working collaboratively with families, we ensure comprehensive support and growth for every student, creating a foundation for lifelong learning and success. Our Core Values Our core values express our expectations to our children, young people and adults and make all aware of what we aim to achieve, morally, relationally and academically. While we identify our values separately, it is important to think of them as parts of the same whole as they are all interlinked. By teaching and consistently modelling our values, we support the holistic development of each child and young person. Our values apply to every child, young person and adult in our school community.Working Hours :Term time only - 35 hours per week 44.5 weeks a year.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience ....Read more...

Driver Technician

Driver TechnicianSalary: £28,730 paRequirements for Birmingham centresHours 8.00am-5.00pm Monday-FridayJob purpose:Working from our Birmingham and Leamington Spa depots to enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering and collecting equipment whilst undertaking further training for repairing and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.Key Responsibilities: Servicing and repairing Powered & Manual wheelchairs in the field with the aim of achieving a first time fix whenever possible.Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Once fully trained undertake out of hours responsibility when rostered.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.Ensure the vehicle safety check and the van check sheet are done each week.Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriate.Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role. Qualifications: Full UK driving licenceSuccessful enhanced DBS check, company paid for.Able to move and handle loads and equipment safely.Experience of face-to-face customer contact preferred.An awareness and understanding of people with disabilities.Flexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographs.Good written and verbal communication skills.Ability to relay clear instructions to clients.Basic computer skills for diagnostic purposes. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingUse of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team.Committing to being available for short notice overtime if required necessitated by emergency response requirements.Responsibility of out of hour’s duties. Confidentiality:Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.Health and Safety:The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.Prevention and Control of infection:The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy.Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.   INDHS ....Read more...

Field Service Technician

Field Service TechnicianSalary: £28,730 paRequirements for Birmingham centresHours 8.00am-5.00pm Monday-FridayJob purpose:Working from our Birmingham and Leamington Spa depots to enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering and collecting equipment whilst undertaking further training for repairing and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.Key Responsibilities: Servicing and repairing Powered & Manual wheelchairs in the field with the aim of achieving a first time fix whenever possible.Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Once fully trained undertake out of hours responsibility when rostered.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.Ensure the vehicle safety check and the van check sheet are done each week.Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriate.Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role. Qualifications: Full UK driving licenceSuccessful enhanced DBS check, company paid for.Able to move and handle loads and equipment safely.Experience of face-to-face customer contact preferred.An awareness and understanding of people with disabilities.Flexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographs.Good written and verbal communication skills.Ability to relay clear instructions to clients.Basic computer skills for diagnostic purposes. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingUse of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team.Committing to being available for short notice overtime if required necessitated by emergency response requirements.Responsibility of out of hour’s duties. Confidentiality:Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.Health and Safety:The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.Prevention and Control of infection:The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy.Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.   INDHS  ....Read more...

Driver Technician

Driver TechnicianHourly rate £13.00 ph                               Based at:  Wallasey Service Centre CH44 7HX – full UK driving licenceFull Time - Hours – 8:00 – 17:00 Mon-FriWe are currently looking for Field Service Engineers to join the team within our Wallasey Service Centre, covering contracts being delivered in the following areas: Wirral, Wigan, Chester, Ellesmere Port, Liverpool, South Sefton & Southport and Formby and we welcome applications from people who reside in these areas.  As a healthcare equipment provider, Ross Care, work in partnership with the NHS to supply the necessary equipment and aids to support people in their day-to-day life.Job purpose:To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.Key Responsibilities: Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Once fully trained undertake out of hours responsibility when rostered.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.ensure the vehicle safety check and the van check sheet are done each weekMaintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriateBe responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role. Qualifications: Full UK driving licenceSuccessful enhanced DBS checkGeneral workshop knowledgeBasic electrical knowledge including 12v/24v D.C. systemsAble to move and handle loads and equipment safelyExperience of face-to-face customer contact.Previous delivery driver experienceAn awareness and understanding of people with disabilitiesFlexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographsGood written and verbal communication skills.Ability to relay clear instructions to clients.Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingworking in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms)Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service teamCommitting to being available for short notice overtime necessitated by emergency response requirementsResponsibility of out of hour’s duties. Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatmentEqual Opportunities:Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.Please apply for the Field Service Engineer role with your updated CV. PLEASE NOTE THIS ROLE HAS PREVIOUSLY BEEN ADVERTISED.  PLEASE DO NOT APPLY AGAIN AS YOUR DETAILS HAVE ALREADY BEEN CONSIDERED.    INDHS   ....Read more...

Fostering Recruitment Administrator

We are looking for a Fostering Recruitment Administrator for this not-for-profit specialist organisation in the Midlands. You must have a Diploma/Degree in Social Work and the right to work in the UK (no VISA sponsorship) About the team This organisation specialises in working with a therapeutic approach to Fostering and has done so successfully across the UK. This growing organisation has an excellent reputation across all registrations. About you The successful candidate will have significant office administration experience, ideally with and knowledge of Social Work and even Fostering. You will need strong written and verbal communication skills, as well as a can do upbeat personality. What's on offer? A salary dependent on experience Homeworking with infrequent travel to an office Excellent training & development opportunities Other benefits Hours: Full time / Permanent For more information, please contact Jamil Olweny 07587 031 098 / jolweny@charecruitment.com What do you get from working with me? CV enhancement Application form enhancement Access to many jobs in the market One central point of contact Interview preparation assistance Expert consultation Questions answered Offer negotiation ....Read more...