Administration Jobs Found 585 Jobs, Page 24 of 24 Pages Sort by:
Customer Services Manager – Construction, Development, Asset Management, Property Services
Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the Construction & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members; compiling management, operational, and supply chain reports; the identification of potential new members as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members.BackgroundWell-trodden paths into this role include: Construction and Development – managing customer service, accounts, or administration for construction companies, development & regeneration, or modular builders. Customer Services / Account Management – A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial. Office Manager – Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience. Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge. Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people. Essential Skills Self-starter with a positive approach with a background in customer services or account management. A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results. The ability to manage multiple tasks concurrently. A good understanding of creating value and managing costs. The ability to engage with prospective customers at conferences, seminars, and workshops. Strong MS Office skills. Highly Desirable / Will Strengthen Application Experience of the current Construction, or Property Asset Management market(s), including current issues within development, compliance, building safety, property services, construction, and/or property asset management. A base understanding of procurement As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent in an office in Birmingham, some time working from home. Other team members are based in South Birmingham and Worcestershire. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your slot! Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Trainee Audiologist - Apprenticeship
To communicate in an effective and timely manner using both the written and spoken word in a wide range of situations where barriers to effective communication may exist. To work in a collaborative manner with many colleagues to deliver a co-ordinated, multi[1]disciplinary service. The post holder is also expected to maintain relationships with a wide range of individuals, organisations and groups such as discussion of individual patient case pathways with ENT Consultants, Social Services and Volunteer groups. They will be expected to act when the need arises to refer onward for medical and other professional opinion in line with national and local guidelines and protocols. The post-holder is expected to assist the clerical team with general administration duties when requested which will include triage phone calls, e-mails, texts and other electronic communications. The post holder will use reflective practice techniques to demonstrate ongoing personal development through participation in internal and external development opportunities, recording learning outcomes in a portfolio. They will assist in Clinical Audit and follow Trust and departmental policies relating to Clinical Governance, Health and Safety and Infection Control within the department. They will be responsible for ensuring the correct operation and use of all audiological equipment and facilities within their jurisdiction e.g. real ear measurements, daily calibration and safety checks. Working towards completing and interpreting independent clinical tests, reporting and decision making for routine adult patients. Including hearing aid assessment, hearing aid fitting, signposting to supporting agencies, basic tinnitus support, Hearing aid repairs and ENT support. To develop a patient centred approach to care and liaising and working together with patients regarding their onward management. To learn and recognise conditions that require onward referrals and further medical treatment when necessary. Working towards the independent completion of reports or referrals to GP’s or other clinical staff as per departmental and national guidance as required. Ensuring rooms are stocked, assisting with monitoring of stock and leaflets. Sending and receiving earmolds. Day to day management of relevant clinical and administrative functions of the MSE Audiology Service, ensuring the Audiology service maintains the highest possible standards of care; and clinical and management decisions are effectively communicated throughout the audiology service. To learn to effectively communicate with people with complex communication needs, including, those with significant hearing difficulties and dual sensory losses. To use these skills to obtain comprehensive history information, including where appropriate liaising with their carers and/or parents. Timely and effective response to telephone, postal and email enquiries from professionals and patients. To work to Trust Policies, Procedures and Standard Operating Procedures (SOP). To maintain Trust Standards of Clinical Governance. To support Professional Standards of Practice The post holder will work in accordance with departmental policies, protocols and procedures. To carry out or assist with duties required to improve quality, patient experience and safety. Support the efficient use of resources including; maintaining stocks and supplies and ordering equipment & resources as agreed or directed Ensure safe and efficient use of stock and equipment including; ensuring equipment is checked appropriately and any defects reported. Training:This role is a training position, split across clinical delivery, on-site and off-site learning at Middlesex University. The will involve training at the Basildon and Orsett Hospital as well as training at the various MSE Audiology sites and attending University to complete the academic aspects of the role. You'll be completing a Level 6 Healthcare science practitioner (integrated degree) apprenticeship.Training Outcome:Once successfully qualified, you are guaranteed a Band 5 post.Employer Description:Mid and South Essex NHS Foundation Trust is now one of the largest trusts in the country, serving a population of 1.2 million people. Our newly formed Trust, comprising acute hospital sites at Broomfield in Chelmsford, Basildon and Southend, is determined to provide the best health services for its local population. We are a well-led, high-performing and innovative organisation working in the best interests of the people we serve. With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities. Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers. Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.Working Hours :Full time - 37.5 hours per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness ....Read more...
Property Manager
Join a dynamic independent estate agency as Property Manager and become the cornerstone of exceptional landlord and tenant relations, earning £26,000 - £28,000 with genuine career advancement prospects. Step into a pivotal role where your expertise directly impacts the success of property portfolios across London's most sought-after postcodes. This Property Manager position offers the perfect blend of client relationship management, operational excellence, and professional growth within an established agency that values personal attention over corporate bureaucracy. About the Company This thriving independent estate agency has carved out an exceptional reputation across Central London through over a decade of dedicated service. Specialising in premium lettings and comprehensive property management, they've built their success on treating every client as an individual, not just a number. Operating from their vibrant offices near London's riverside districts, this agency combines traditional estate agency values with cutting-edge technology and international reach. Their approach centres on total customer care, walking side by side with landlords and investors from initial consultation through to long-term portfolio management. With strong relationships spanning blue-chip corporations and international relocation companies, they've established themselves as specialists in both local residential management and overseas investor services. The agency's commitment to lightning-quick responses and cost-effective solutions has earned them recognition as members of The Property Ombudsman and Deposit Protection Service. The Role Impact As Property Manager, you'll be the vital link ensuring landlords' investments are protected and tenants' needs are expertly managed. This isn't just about processing rent and fielding calls - you'll be the professional face of premium property management, coordinating everything from emergency repairs to tenancy renewals whilst maintaining the high standards that define exceptional service. Working five days per week including Saturdays (with Sunday and one weekday off), you'll manage diverse property portfolios across London, each requiring tailored attention and strategic thinking. Your role directly influences tenant satisfaction, landlord retention, and the agency's reputation for delivering results that exceed expectations. Your Key ResponsibilitiesManaging comprehensive property portfolios with meticulous attention to detail and proactive communicationCoordinating all maintenance requirements using trusted networks of skilled tradespeople and contractorsConducting regular property inspections and providing detailed reports to landlords and investorsProcessing rent collections, managing deposit matters, and handling all financial administrationResolving tenant issues swiftly and professionally, maintaining positive relationships throughout tenanciesOrganising check-in and check-out procedures including detailed inventory managementLiaising with landlords on strategic decisions regarding their property investmentsManaging emergency situations outside standard office hours when requiredSupporting lettings negotiations and tenant referencing processes as neededEssential Experience and SkillsPrevious experience in property management, lettings, or related client service rolesStrong understanding of landlord and tenant legislation and compliance requirementsExceptional organisational abilities with proven track record of managing multiple prioritiesProfessional communication skills for dealing with diverse clientele including international investorsProblem-solving mindset with ability to find cost-effective solutions under pressureComputer literacy including property management software, Microsoft Office, and online portalsFlexibility to work five days including Saturday coverageClean driving licence and willingness to travel across London propertiesCompensation and Development PackageCompetitive salary: £26,000 - £28,000 per annum based on experienceFive-day working week including Saturday (Sunday and one weekday off)Comprehensive training in advanced property management techniquesClear progression pathways within a growing agencyCentral London location with excellent transport connectivitySupportive team environment focused on professional excellenceOpportunity to work with prestigious property portfoliosAccess to cutting-edge property management technology and systemsWork Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Career Advancement in Property Management Property management remains one of the most stable and rewarding sectors within real estate, offering diverse career paths from portfolio management to senior operational roles. London's rental market continues to attract significant investment, creating ongoing demand for skilled property management professionals who understand both local requirements and international investor needs. This role provides comprehensive exposure to all aspects of property management, from day-to-day tenant relations to strategic portfolio planning. The combination of traditional estate agency expertise with modern property technology creates excellent opportunities for career advancement, whether specialising in high-end residential management or expanding into commercial property sectors. Working with an established agency that values personal development means you'll gain invaluable experience across diverse property types whilst building the professional relationships that drive long-term career success in London's dynamic property market. This exceptional Property Manager opportunity is brought to you by The Opportunity Hub UK - connecting property professionals with career-defining roles in London's premier agencies. ....Read more...
Information, Advice and Guidance Advisor
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: Advice and Guidance Team We know the first call or conversation can be the most difficult for those living with abuse. We also know some people just want information about how agencies can help. BCWA is strengthening its first contact service to ensure that every victim who contacts the support centre gets the immediate help and support they need to make decisions to break free from their abuse. Working across the Black Country, the team will receive and take referrals from individuals and agencies, assess the immediate needs of victims, provide safety advice as well as work with other agencies. The service will encourage victims to engage in longer-term support provided by specialist advocates and collate feedback that the services always reflect the changing needs of people living with abuse. Our integrated approach provides effective, holistic support for survivors of abuse using a trauma-informed approach. We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse. Job Role Job Title: Information, Advice and Guidance AdvisorPosition available: 1 full-time position (37.5 hours, Monday-Friday, 9 am-5 pm), based at Head Office, SandwellSalary: £23,423.40-£24,511.88Closing date: 22 September 2025All interviews will be held in person Is this you?We are looking for a dedicated individual to join our dynamic, fast-paced front door service. We are looking for someone who will be involved in the everyday duties to support victims/survivors of violence, alongside assisting colleagues within the organisation and liaising with external professionals. This individual must be empathetic, understand motivational interviewing and have knowledge about safeguarding against abuse. The Role: This position will be responsible for delivering an effective trauma-informed approach of first contact, care and support to clients who are victims/survivors of abuse. The postholder will provide high-quality information, advice and guidance to victims of domestic abuse, offering Tier 1 support. This includes an understanding of the current/historic situation, risk assessment, victim impact and decisions on next steps. The IAG will support in general tasks of referral taking from all referral avenues and offer an initial representation for BCWA, should they wish to go on to a caseworker for interventions. The team will work within set targets for response and victims’ outcomes. This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration. It is from this first contact that the relationship with BCWA begins.If you are self-driven, conscientious, hardworking, with lots of ambition we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Senior Information, Advice and Guidance Advisor/Caseholder
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: Advice and Guidance Team We know the first call or conversation can be the most difficult for those living with abuse. We also know some people just want information about how agencies can help. BCWA is strengthening its first contact service to ensure that every victim who contacts the support centre gets the immediate help and support they need to make decisions to break free from their abuse. Working across the Black Country, the team will receive and take referrals from individuals and agencies, assess the immediate needs of victims, provide safety advice as well as work with other agencies. The service will encourage victims to engage in longer-term support provided by specialist advocates and collate feedback that the services always reflect the changing needs of people living with abuse. Our integrated approach provides effective, holistic support for survivors of abuse using a trauma-informed approach. We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse. Job Role Job Title: Senior Information, Advice and Guidance Advisor/CaseholderPosition available: 1 full-time position (37.5 hours, Monday-Friday, 9 am-5 pm), based at Head Office, SandwellSalary: £29,267 - £33,281.98Closing date: 22 September 2025All interviews will be held in person Is this you?We are looking for a dedicated individual to join our dynamic front door service. We are looking for someone who can manage a caseload, providing support to victims/survivors within a fast-paced environment. This individual must be empathetic, approachable and have the knowledge about safeguarding against abuse, with the opportunity of continued professional development within the organisation. The Role: This role will be responsible for delivering an effective trauma-informed approach of first contact, care and support to clients who are victims/survivors of abuse. The postholder will provide immediate high-quality information, advice and guidance to victims of domestic abuse, offering Tier 1 support (Tier 1 support is defined as no more than 5 days). This includes an understanding of the current/ historic situation, risk assessment, victim impact and decisions on next steps. The senior will lead in more complex circumstances, manage the webchat and other sources of communication and lead on developing resources that can be used within the team and for the benefit of victims. Partner liaison will be essential in responding to victims. The team will work within set targets for response and victims’ outcomes. This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration. It is from this first contact that the relationship with BCWA begins. If you are self-driven, conscientious, hardworking, with lots of ambition, we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Junior Marketing Administrator - Fully Remote
Are you a determined marketing professional ready to grow with a dynamic agency where performance is rewarded and potential is unlimited? Join a tight knit team where you'll work directly alongside the Head of Production - a veteran within the business. This is your chance to make the role entirely your own whilst learning from the best in a supportive environment that rewards performance with progression. Two pay rises already planned for high performers this year! About The Agency This award winning media agency specialises in competitions, promotions, and brand partnerships, working with over 2000 high street, beauty, leisure brands and holiday companies across 84 major UK titles. They pride themselves on giving London agencies serious competition whilst providing meaningful careers without geographical limitations. Their impressive client roster includes major publications like The Times, Mirror, Mail, and Sun, plus partnerships with major brands including Vodafone campaigns. What You'll Be Doing Step into an essential administrative role that forms the backbone of successful promotional campaigns. You'll manage winner experiences from start to finish, maintain critical data systems, and support campaign delivery across major UK brands. This isn't just admin - it's your gateway to understanding every aspect of promotional marketing whilst building expertise that opens doors to rapid career progression. Competition Winner Management:Contact competition winners promptly to confirm prize details, terms & conditions, and secure acceptanceCoordinate prize fulfilment between brands and winners whilst maintaining strict GDPR complianceFollow up with winners to collect photos and testimonials for marketing contentCreate engaging winner content for websites, social media, newsletters, and brand communicationsBuild and maintain the "Winners Wall of Fame" showcasing success stories across platformsData Management & GDPR Compliance:Cleanse, password-protect, and securely store competition opt-in data following compliance protocolsTransfer brand data through secure, GDPR-compliant methods including encrypted platformsCreate monthly Data Transfer Consent Forms ensuring proper permissions before data sharingMaintain comprehensive records and audit trails for all data processing activitiesCampaign Support & Reporting:Assist in creating detailed Brand Round-Up Campaign Decks documenting activity across all touchpointsCompile reports covering digital campaigns, newsletters, social media, and print collaborationsGather insights and statistics from multiple platforms, creating analysis spreadsheets as requiredSupport campaign documentation ensuring accuracy across all brand and title partnershipsWebsite Content Management:Update competition websites with winner content, photos, and testimonialsMaintain agency portfolio sites with current campaign activity and brand testimonialsResize and optimise imagery for mobile and desktop viewingApply basic SEO principles during content uploads to improve search performanceDatabase Administration:Maintain comprehensive tracking spreadsheets covering campaign progress and winner recordsUpdate testimonial databases and brand contact informationManage annual contact lists for relationship management and seasonal communicationsCreate detailed activity reports ensuring accuracy across all campaignsProduction Support Opportunities: During training periods, you'll shadow the Head of Production and potentially cover responsibilities for annual leave including campaign brief updates, booking schedule management, client liaison, financial processes (invoicing, payment reconciliation), and maintaining internal tracking systems - providing invaluable exposure to senior-level responsibilities. Essential Skills and Experience:Strong organisational skills with exceptional attention to detailExcellent written communication for client-facing correspondenceProficiency in Microsoft Office/Google Workspace, particularly Excel for data managementAbility to manage multiple tasks simultaneously whilst maintaining accuracyInterest in marketing and eagerness to learn about promotional campaignsPositive attitude and drive to make the role your ownTechnical Platforms:Microsoft Office Suite/Google Workspace (Excel, Word, PowerPoint, Outlook, Teams)Website content management systemsEmail marketing platforms (Mailchimp training provided)Data transfer and security platformsWork Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. What We Offer:Competitive starting salary £23,000 - £25,000 with two pay rises planned for high performers this yearFully remote working arrangements with complete flexibilityDirect mentorship from experienced Head of Production with 14 years of industry expertiseOpportunity to make the role entirely your own - the sky's the limit for driven individualsComprehensive training across promotional marketing, data management, and campaign coordinationSmall supportive team environment where your contributions are immediately recognised and valuedClear progression pathway with exposure to senior production management responsibilitiesYour Marketing Career Journey The promotional marketing industry offers exceptional opportunities for ambitious administrators to rapidly progress into specialist marketing roles. This position provides comprehensive foundation training in campaign management, data compliance, content creation, and client relationship management - skills that are increasingly valuable across all marketing disciplines. With the right attitude and drive, many junior administrators progress quickly into account management, production coordination, or digital marketing specialist roles within growing agencies. This exciting Junior Marketing Administrator opportunity is brought to you by The Opportunity Hub UK - connecting ambitious professionals with career-defining roles. ....Read more...
Information, Advice and Guidance Advisor
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: Advice and Guidance Team We know the first call or conversation can be the most difficult for those living with abuse. We also know some people just want information about how agencies can help. BCWA is strengthening its first contact service to ensure that every victim who contacts the support centre gets the immediate help and support they need to make decisions to break free from their abuse. Working across the Black Country, the team will receive and take referrals from individuals and agencies, assess the immediate needs of victims, provide safety advice as well as work with other agencies. The service will encourage victims to engage in longer-term support provided by specialist advocates and collate feedback that the services always reflect the changing needs of people living with abuse. Our integrated approach provides effective, holistic support for survivors of abuse using a trauma-informed approach. We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse. Job Role Job Title: Information, Advice and Guidance AdvisorPosition available: 1 full-time position (37.5 hours, Monday-Friday, 9 am-5 pm), based at Head Office, SandwellSalary: £23,423.40-£24,511.88Closing date: 22 September 2025All interviews will be held in person Is this you?We are looking for a dedicated individual to join our dynamic, fast-paced front door service. We are looking for someone who will be involved in the everyday duties to support victims/survivors of violence, alongside assisting colleagues within the organisation and liaising with external professionals. This individual must be empathetic, understand motivational interviewing and have knowledge about safeguarding against abuse. The Role: This position will be responsible for delivering an effective trauma-informed approach of first contact, care and support to clients who are victims/survivors of abuse. The postholder will provide high-quality information, advice and guidance to victims of domestic abuse, offering Tier 1 support. This includes an understanding of the current/historic situation, risk assessment, victim impact and decisions on next steps. The IAG will support in general tasks of referral taking from all referral avenues and offer an initial representation for BCWA, should they wish to go on to a caseworker for interventions. The team will work within set targets for response and victims’ outcomes. This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration. It is from this first contact that the relationship with BCWA begins.If you are self-driven, conscientious, hardworking, with lots of ambition we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Senior Information, Advice and Guidance Advisor/Caseholder
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: Advice and Guidance Team We know the first call or conversation can be the most difficult for those living with abuse. We also know some people just want information about how agencies can help. BCWA is strengthening its first contact service to ensure that every victim who contacts the support centre gets the immediate help and support they need to make decisions to break free from their abuse. Working across the Black Country, the team will receive and take referrals from individuals and agencies, assess the immediate needs of victims, provide safety advice as well as work with other agencies. The service will encourage victims to engage in longer-term support provided by specialist advocates and collate feedback that the services always reflect the changing needs of people living with abuse. Our integrated approach provides effective, holistic support for survivors of abuse using a trauma-informed approach. We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse. Job Role Job Title: Senior Information, Advice and Guidance Advisor/CaseholderPosition available: 1 full-time position (37.5 hours, Monday-Friday, 9 am-5 pm), based at Head Office, SandwellSalary: £29,267 - £33,281.98Closing date: 22 September 2025All interviews will be held in person Is this you?We are looking for a dedicated individual to join our dynamic front door service. We are looking for someone who can manage a caseload, providing support to victims/survivors within a fast-paced environment. This individual must be empathetic, approachable and have the knowledge about safeguarding against abuse, with the opportunity of continued professional development within the organisation. The Role: This role will be responsible for delivering an effective trauma-informed approach of first contact, care and support to clients who are victims/survivors of abuse. The postholder will provide immediate high-quality information, advice and guidance to victims of domestic abuse, offering Tier 1 support (Tier 1 support is defined as no more than 5 days). This includes an understanding of the current/ historic situation, risk assessment, victim impact and decisions on next steps. The senior will lead in more complex circumstances, manage the webchat and other sources of communication and lead on developing resources that can be used within the team and for the benefit of victims. Partner liaison will be essential in responding to victims. The team will work within set targets for response and victims’ outcomes. This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration. It is from this first contact that the relationship with BCWA begins. If you are self-driven, conscientious, hardworking, with lots of ambition, we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally. We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: • a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager DBS All positions are subject to DBS checks at the relevant level. ....Read more...
Field Service Technician
Field Service Engineer Hourly rate £13.00 ph Based at: Wallasey Service Centre CH44 7HX – full UK driving licenceFull Time - Hours – 8:00 – 17:00 Mon-FriWe are currently looking for Field Service Engineers to join the team within our Wallasey Service Centre, covering contracts being delivered in the following areas: Wirral, Wigan, Chester, Ellesmere Port, Liverpool, South Sefton & Southport and Formby and we welcome applications from people who reside in these areas. As a healthcare equipment provider, Ross Care, work in partnership with the NHS to supply the necessary equipment and aids to support people in their day-to-day life.Job purpose:To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.Key Responsibilities: Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Once fully trained undertake out of hours responsibility when rostered.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.ensure the vehicle safety check and the van check sheet are done each weekMaintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriateBe responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role. Qualifications: Full UK driving licenceSuccessful enhanced DBS checkGeneral workshop knowledgeBasic electrical knowledge including 12v/24v D.C. systemsAble to move and handle loads and equipment safelyExperience of face-to-face customer contact.Previous delivery driver experienceAn awareness and understanding of people with disabilitiesFlexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographsGood written and verbal communication skills.Ability to relay clear instructions to clients.Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingworking in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms)Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service teamCommitting to being available for short notice overtime necessitated by emergency response requirementsResponsibility of out of hour’s duties. Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatmentEqual Opportunities:Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.Please apply for the Field Service Engineer role with your updated CV. PLEASE NOTE THIS ROLE HAS PREVIOUSLY BEEN ADVERTISED. PLEASE DO NOT APPLY AGAIN AS YOUR DETAILS HAVE ALREADY BEEN CONSIDERED. INDHS ....Read more...
Field Service Engineer
Field Service Engineer Hourly rate £13.00 ph Based at: Wallasey Service Centre CH44 7HX – full UK driving licenceFull Time - Hours – 8:00 – 17:00 Mon-FriWe are currently looking for Field Service Engineers to join the team within our Wallasey Service Centre, covering contracts being delivered in the following areas: Wirral, Wigan, Chester, Ellesmere Port, Liverpool, South Sefton & Southport and Formby and we welcome applications from people who reside in these areas. As a healthcare equipment provider, Ross Care, work in partnership with the NHS to supply the necessary equipment and aids to support people in their day-to-day life.Job purpose:To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.Key Responsibilities: Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Once fully trained undertake out of hours responsibility when rostered.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.ensure the vehicle safety check and the van check sheet are done each weekMaintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriateBe responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role. Qualifications: Full UK driving licenceSuccessful enhanced DBS checkGeneral workshop knowledgeBasic electrical knowledge including 12v/24v D.C. systemsAble to move and handle loads and equipment safelyExperience of face-to-face customer contact.Previous delivery driver experienceAn awareness and understanding of people with disabilitiesFlexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographsGood written and verbal communication skills.Ability to relay clear instructions to clients.Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingworking in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms)Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service teamCommitting to being available for short notice overtime necessitated by emergency response requirementsResponsibility of out of hour’s duties. Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatmentEqual Opportunities:Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.Please apply for the Field Service Engineer role with your updated CV. PLEASE NOTE THIS ROLE HAS PREVIOUSLY BEEN ADVERTISED. PLEASE DO NOT APPLY AGAIN AS YOUR DETAILS HAVE ALREADY BEEN CONSIDERED. INDHS ....Read more...