Answering incoming calls and learning to deal with a wide range of customer enquiries
Responding to emails, web chat and face to face enquiries in a professional manner
Using a Customer Record Management (CRM) system to record, appoint and monitor information to process all customer requests
Developing customer service knowledge and skills to ensure all customer enquiries are dealt with effectively, striving to resolve first time and in a timely manner, promoting a centre of excellence in Customer Service
Learning how to respond to the diverse needs of our customer base
Building relationships and working closely with internal teams and our external contacts to ensure a quality and seamless customer journey
Ensuring data is kept up to date, paying attention to detail and ensuring compliance with GDPR regulations
Training:A range of tutorial workshops alongside monthly 1 -1 visits from your dedicated Development Coach. Learners will be required to showcase a work related case study as part of the programme.Training Outcome:At the end of this apprenticeship, you’ll be a fully trained Level 2 Customer Advisor with a range of career options in customer services and Housing management ahead of you. Employer Description:We manage over 5000 homes across East Cheshire and the High Peak, working with customers and partners to provide safe homes and thriving communities.
Become an apprentice with our Customer Services Team, and you’ll gain experience working in a full-time role for an organisation that makes a difference to people's lives.Working Hours :Full-time, Monday - Friday, 37 hours per week, between the hours of 8.30am - 5.00pm.
*the start date of the apprenticeship is flexible for the right candidate.Skills: Communication skills,Team working,Non judgemental,A commitment to learning....Read more...
Based in Corsham, Wiltshire, we are offering an exciting opportunity for a motivated and enthusiastic individual to join our team.
As an Apprentice Painter & Decorator you will:
Assist in preparing surfaces for painting and decorating, including sanding, filling, and priming
Apply various finishes to walls, ceilings, and other surfaces using brushes, rollers, and spray equipment
Assist with measuring and estimating materials
Attend off-the-job training with an accredited apprenticeship provider
Follow all Health and Safety procedures on site, ensuring all work complies with regulations
Learn from professionals who will support your development every step of the way
Training:Our structured 36-month apprenticeship programme offers paid training and real work experience, leading to a nationally recognised Level 2 Painting and Decorating Qualification. You'll receive support from experienced mentors and skilled tradespeople, giving you the chance to work on real projects and enhance your portfolio. Our supportive team is dedicated to your professional development, and there is an opportunity to progress into a full-time role based on your performance.Training Outcome:Our supportive team is dedicated to your professional development, and there is an opportunity to progress into a full-time role based on your performance.Employer Description:At Mitie, we’re the UK’s leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals across the nation. Joining Mitie means being part of a team that values collaboration, innovation, and the passion to make a difference. We’re here to help you kick off your career with purpose, passion, and plenty of support.Working Hours :Monday to Friday 9am to 5pm, shifts may vary.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience....Read more...
Working in the field of designing, installing, and maintaining the systems that support the comfort and functionality of buildings. This typically includes heating, ventilation, air conditioning, lighting, high and low voltage power systems and other essential building systems (such as BMS / Fire Alarm / Security and Data).Training:Training schedule hasn’t been agreed yet.Training Outcome:Successful completion of the Level 3 Building Services Engineering Technician Apprenticeship opens up a clear and exciting career path within the Mechanical and Electrical (M&E) division of MARCH. As a valued member of the team, you will have the opportunity to apply for a permanent position and continue developing your skills and experience in a dynamic and supportive environment.
Our M&E division is involved in a wide range of projects, offering exposure to innovative building services solutions across various sectors. As your experience grows, you could progress into roles such as Building Services Engineer, Mechanical or Electrical Project Engineer, or even explore specialist areas such as sustainability, energy efficiency, or digital engineering.
MARCH is committed to investing in talent. We support continuous professional development through structured training, mentoring from experienced engineers, and opportunities to pursue further qualifications, including higher apprenticeships or degree-level study.
Your career journey with us doesn’t stop at apprenticeship completion- it’s just the beginning.Employer Description:Start your career with us! MARCH® is the leading provider of critical engineering services, supporting the industries we all rely on to improve their infrastructure, process, and digital environments.Working Hours :Monday to Thursday, 08:00 - 17:00.
Friday, 08:00 - 16:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Provide expert-level technical support to our clients, including troubleshooting hardware and software issues
Proactively monitor client networks and systems to identify and resolve potential problems
Collaborate with our clients to understand their business needs and recommend IT solutions that align with their goals
Manage and maintain client relationships, serving as a trusted advisor on IT-related matters
Participate in the planning and execution of IT projects, including network upgrades, migrations, and system implementations
Ensure timely resolution of IT support requests and document all interactions
Stay up to date with emerging technologies and industry best practices to continuously enhance your skills
Foster a positive and collaborative team environment by sharing knowledge and providing mentorship
Training:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group
Training Outcome:Full-time permanent employment for the right person upon successful timely completion of their apprenticeship.Employer Description:IDT are not your typical Managed Service Provider (MSP). We are a forward-thinking and humanised MSP dedicated to providing exceptional IT support while putting people first. Our mission is to empower businesses with technology solutions that enhance their productivity and success. If you're an experienced IT Support Engineer looking to join a team that values both technical expertise and genuine human connection, we want you on board.Working Hours :Monday - Friday, 9.00am - 5.30pm with half an hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Personal Assistant to Higher Management
Managing the diaries of both the directors and others alongside amentor
Managing the inbox of the directors
Answer telephone calls and deal with queries, delivering messages to appropriate persons
Responding and assisting customers through email interaction
General office administration
Undertake other duties as requested by your mentor
Training:
Full Customer Service Practitioner Standard - Level 2
On-the-job training to support job role/development
Off-the-job training to support qualification requirements (Collegeattendance at Plymouth City College)
Employer will allocate dedicated training time for off-the-job training as required for the qualification
Functional Skills support - maths/English - if required
Training Outcome:As a company we are always looking to upskill our staff within theorganisation and find areas in which they are particularly passionate.For the appropriate candidate, upon successful completion of theapprenticeship we can offer them a permanent position within our company as well as the opportunity to undertake a higher apprenticeship should they wish to.Employer Description:The Inclusivity Group is committed to delivering comprehensive, person-
centred and expert services nationwide to deaf, disabled and elderly
individuals and the services that support them. Our vision is to enable and
empower people to be able to engage, interact and feel valued by society – and our mission is to ensure everyone can be equal and active members of their community. We achieve this through our three companies Complete Communication, Complete Training and Complete Independence.Working Hours :Monday to Friday 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Duties will include, but not be limited to:
1:1 and small group work
Working in the classroom and implementing programmes of support designed especially to meet pupils' needs
To prepare learning materials appropriate to the needs of the pupils
To regularly record and update information about the pupils' progress and in particular about support issues
To work effectively, maintaining team confidentiality and feedback as appropriate
Ensure maintenance of a clean, orderly and safe working environment
Assist teacher with learning activities, ensuring health and safety and good behaviour of pupils
Be aware of and comply with policies and procedures relating to child protection, health, safety, security and confidentiality
Attend regular staff and team meetings as required
Training:The apprenticeship is work-based learning, most of the week you'll be in the school setting completing your tasks and duties that will align to the apprenticeship. There will be training/workshop days required where you'll attend Lincoln College either in person or virtually to complete all learning elements of the course. Training Outcome:A career within the early years sector.Employer Description:Our vision, “Dream big. Love God. Live well.” encompasses our church school values to inspire our children to do their very best and to achieve well in everything they do.Working Hours :Monday to Friday in line with nursery opening times which will be agreed at interview.
Session times are:
8.50am until 11.50am for morning sessions
12.20pm until 3.20pm for afternoon sessions
8.50am to 3.20pm for full-time places.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Initiative,Good timekeeping & attendance,Enthusiasm,Independent working skills,Good written skills,Good verbal skills,Active listening skills,Self-motivation....Read more...
Key Responsibilities:
Manage the Operations Director's calendar, schedule appointments, and coordinate meetings.
Prepare and edit correspondence, communications, presentations, and other documents.
Handle incoming and outgoing communications, including emails and phone calls.
Organize and maintain files and records related to Unity’s commercial interest and business ventures, ensuring confidentiality.
Assist in the preparation of reports, proposals, and other documentation.
Support the Operations Director in managing projects and initiatives across various business interests.
Conduct research and gather information as needed.
Liaise with internal and external stakeholders on behalf of the Operations Director.
Perform other administrative tasks and duties as required, including occasional administrative support to other departments such as HR, Payroll and Accounts as needed.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:This is a fantastic opportunity to gain work experience with a professional, friendly employer whilst achieving an apprenticeship standard with a leading training provider. This could lead to a permanent position position. If you are looking to start a career in Business and Administration we want to hear from you.
Apply today!Employer Description:Unity is a leading care home operator with a diverse portfolio of business interests with over 30 years of
experience within the care sector. We are committed to providing exceptional care and services to our residents
while expanding our reach in various sectors.Working Hours :35-40 hours, Monday- Friday, flexible working hours, hybrid role.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Initiative,Non judgemental,Patience....Read more...
Document Management & Administration:
Processing incoming clinical correspondence, ensuring documents are received, coded, and filed correctly.
Managing outgoing referrals to other healthcare providers, ensuring accurate and timely processing.
Liaising with clinicians and administrative staff to ensure patient records are up-to-date.
Maintaining accurate digital and physical filing systems in line with GDPR and confidentiality policies.
Being organised, calm, polite and friendly with a positive nature will also be an added benefit to this position.
General Business Administration:
Handling queries from healthcare professionals and patients related to document processing.
Assisting with general practice administration, including data entry and scanning.
Supporting the practice team in maintaining a high standard of patient care and record management.Training:Business Administrator Level 3 Apprenticeship Standard:
Majority of the training will take place at Severn Arts in Worcester College. Sessions will take place one day a month at the Worcester Campus and online weekly sessions in the workplace.Training Outcome:There may be the possibility of a permanent role within the team at the end of the apprenticeship depending on business needs and circumstances.Employer Description:Whiteacres Medical Centre is located in the beautiful surrounds of the Malvern Hills, we have a patient list size of just over 11,500. The practice team consists of 9 GPs, 6 female and 3 male doctors, we have 5 nurses and 4 experienced Health Care Assistants and a Phlebotomy team. Our Clinical Team are supported by a dedicated Management and Administration Team.Working Hours :Monday to Friday, between 8:30am - 5pm, 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Perform equipment audits and ensure smooth operation
Replace toner cartridges and provide basic administration support
Install and test software applications
Assist with hardware installations
Provide first-line support for technical issues
Training:
Level 3 ICT Apprenticeship
Training 1 Day a Week at Hartlepool College
Rest of the week will be Office Based
Training Outcome:
Join us to embark on a rewarding IT Apprenticeship, where you will develop valuable skills, build relationships, and make a meaningful impact in a supportive team environment
Don't miss this chance to launch your IT career and become a proficient IT professional
Though there isn’t a definite permanent role available after completion – many of our ICT Apprentices have secured permanent roles with us as End User Support Engineers, Infrastructure Engineer and Network Engineers
Employer Description:NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.Working Hours :Monday – Friday, 9:00am – 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working....Read more...
Document Management: Assist in the organisation, maintenance, and accurate tracking of admissions documents and records, ensuring they are readily accessible and up-to-date
Applicant Correspondence: Communicate with applicants regarding document requirements, missing information, and application status, providing timely and helpful responses
Data Entry: Accurately enter and update data related to admissions applications, processing, and applicant interactions within the department's systems
Administrative Support: Provide administrative support to Course Advisors, Visa Officers, Admissions Officers and Senior Admissions Officers, including scheduling appointments, preparing documents, and assisting in administrative tasks
Applicant Support: Offer assistance and information to applicants regarding the admissions process, requirements, and procedures, ensuring a positive applicant experience
Collaboration: Collaborate with team members to streamline administrative processes and contribute to departmental efficiency
Record-Keeping: Maintain accurate and organised records of admissions decisions, applicant communication, and document submissions
Interviewing: Interview applicants for the programmes offered in any of our brands if and when required
Training:The successful candidate will complete a Business Admin Level 3 Apprenticeship standard.Training Outcome:Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday - Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Customer care skills,Team working....Read more...
Entering data into accountancy programmes and Microsoft Excel
Communicating with clients (both verbal and written)
Filing and maintenance of client files and data
Preparation of work to meet strict deadlines
Preparation of bookkeeping and VAT returns using accountancy software
Reporting back to line managers with updates on the client’s progress
Data entry - purchase ledger and sales ledger
Use of Outlook
General office duties
Training:The Level 3 Assistant Accountant apprenticeship standard includes 6 AAT exams, in addition to the Synoptic Assessment as part of the End-Point Assessment (EPA) process.
The knowledge units will be delivered at the EMA training hub in Derby, Leicester or Nottingham (depending on the apprentices’ location) through day release.
AAT Modules are as follows:
Introduction to Bookkeeping (Level 2 Unit)
Principles of Bookkeeping (Level 2 Unit)
Management Accounting Techniques
Financial Accounting:
Preparing Financial Statements
Business Awareness
Tax Processes for Business
Training Outcome:Opportunity for a full-time position within the team upon completion of the apprenticeship programme.Employer Description:We are a Nottingham based firm who provides a wide range of accountancy and taxation services to clients across the country. Our team recognise that every client is unique, and are able to work alongside you to allow your business to grow and succeed, whilst ensuring that all your compliances are met. We can take away your financial hassles and provide you with clear and concise advice which is tailored to your needs so that you can focus on the more important things.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills....Read more...
In this role, you will be working in a busy doctor's surgery providing support to the practice, some of the duties include:
Receiving patients in a pleasant and efficient manner.
Making appointments for patients.
Telephone - making appointments, taking messages answering queries.
To receive and record requests for home visits referring to the GP if necessary.
To be proficient in the use of the clinical computer system and to update patient records when requested.
Photocopying patient notes following practice protocol.
To prepare incoming and outgoing mail.
Scanning and filing using the electronic mail system.
Processing Registrations
Data input
Be a good team member – fit in, be flexible and contribute to the changing needs of the office.
To be familiar with all office protocols and emergency procedures, i.e. fire alarms, medical emergencies.
Any other duties as specified by the Reception Manager.
Training:
Level 3 Business Administrator apprenticeship standard at Redcar & Cleveland College.
Functional skills Maths & English, if required.
Training Outcome:An opportunity for a full-time position at the end of the apprenticeship.Employer Description:We aim to deliver high quality primary health care to all our patients. We value the opportunity to provide a service where we can work in partnership with our patients to improve and maintain good health.
The practice area covers Saltburn, Skelton, Marske, New Marske, Redcar, Upleatham & Yearby.Working Hours :Monday to Friday, flexibility is required to ensure continuity of service, hours between 8.00am and 6.00pm.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Time management,Works well under pressure,Ability to multi-task,Confidentiality,Able to work independently....Read more...
Key Responsibilities:
Assist with planning and delivering sports sessions in a variety of school settings
Support pupils in developing their physical literacy and engagement in physical activity
Help set up and maintain sports equipment and resources
Work closely with teachers and coaching staff to create an inclusive and positive environment
Drive between school locations - own transport is required
Requirements:
Passion for youth sports and coaching
Enthusiastic and adaptable approach to working with children
Strong communication and teamwork skills
Willingness to learn and develop coaching expertise
Full UK driving license and access to own transport
This apprenticeship provides the perfect foundation for a career in sports coaching, teaching, or youth development
If you’re ready to make an impact and gain valuable experience, apply today!
Training:Sports Coach Level 4 Apprenticeship Standard:
The training will be done online, via zoom or teams. Lectures are usually mornings this is where the apprentice will study before heading into schools to deliver
Training Outcome:
The apprentice will become a valued member of the Delta Team, working within schools and community sessions across Worcestershire
Employer Description:Delta Sports Coaching is a Sports Provision Delivery company, working in schools, nurseries and colleges across Worcestershire. Delivering PE, After School Clubs, Lunchtime Sessions, Enrichment Days and Physical Education Intervention Programmes.
We are a growing company looking to invest in people who love sports and want to see children become inspired by sportWorking Hours :Monday - Friday, 12.00pm - 4.00pm. Occasional Weekend Work.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative....Read more...
Participate in reactive and preventative maintenance under the support of a team of skilled engineers and your Mentor
Ensure equipment, fabrication & site does not pose a risk to food safety and health & safety
You will work closely with the departmental engineering and manufacturing teams
Repair, maintain, service, and test production equipment, including machinery
Diagnose and determine the cause of faults
Maintain an up-to-date engineering portfolio
Rigid adherence to the company's Health and safety, Food safety and all other policies and procedures
Follow the instructions and methodology prescribed during your training
Develop and nurture good communication and professional relationships
Maintain good housekeeping and good manufacturing practices (GMP) as standard
Training:Training will be with Swarm REAGIT. The successful candidate will work towards the Level 3 Maintenance and Operations Engineering Technician.
All apprentices taking part in the level 3 Maintenance & Operations Engineering Technician Standard will spend 20 weeks at the Swarm REAGIT centre in Norwich from September 2025. After these 20 weeks the apprentice will then attend the site 1 day per week for 72 weeks to complete the developing knowledge element of the apprenticeship.Training Outcome:After completing the apprenticeship, a full-time position may be available for the right candidate.Employer Description:Kinnerton was the first brand to offer character chocolate in the UK, back in 1978. Kinnerton's business expanded into a factory in Norfolk, which manufactures Easter Eggs, Advent Calendars, Lollipops and Chocolate Bars, produced in Kinnerton’s absolutely unique and pioneering ‘nut free’ environment.Working Hours :Core working hours will be 40 hours per week from 8am to 4:30pm, Monday to Friday.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Punctual and Reliable,Willing to learn....Read more...
A great opportunity has arisen at Fergal O'Brians yard for an equine groom apprentice. The main duties will include (but not be limited to):-
Caring for top class horses
The opportunity to go racing if desired
Learning about how to train race horses
Grooming
Mucking out
Applicants must be competent and confident carrying out all daily racing yard tasks and activities.
Preference would be given to a candidate that has previous riding out experience, but the main priority is that you are a confident and capable rider.Training:All training will be provided on site during your paid working hours. Your day to day mentoring will be with your employer, and a combination of online and in person monthly sessions will be held with your Haddon Training Trainer Coach.Training Outcome:
Apply for your Jockey License
Progression to L3 Equine Groom (Racing Groom) apprenticeship
Permanent employment after apprenticeship completes
Employer Description:Fergal O’Brien Racing is a horse racing training establishment located in the heart of the Cotswolds. Here at Ravenswell we are blessed with a state of the art training facility currently comprising over 100 stables, both an uphill and a round gallop and an all-weather schooling arena. On site there is also an Owner’s Room, a Racing Office and 8 ensuite rooms for staff accommodation.Working Hours :Working hours are done on a rota basis, Monday - Saturday (am) and 1 in 3 weekends
Shift times - 06:00 - 11:30 then 15:30 - 17:00Skills: Communication skills,Attention to detail,Organisation skills,Team working,Patience,Physical fitness,Competent Horse Rider....Read more...
Understand the needs of customers and deliver the best possible outcomes through excellent customer service.
Provide support and training to customers using information communications technology (ICT) equipment and software.
Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information – including referral to other services as appropriate - in a timely fashion.
Oversee and provide customers with guidance in the use of self-service equipment.
Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role.
Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities.
Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation.
Contribute to the compilation of statistical returns, and any other general administrative duties.
Responsible for locking and unlocking, as necessary, acting as keyholder.
Specific individual and shared targets and objectives are defined annually within the performance management framework.
Training:Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills in English and maths if required.Training Outcome:After completion of the apprenticeship, you may have the opportunity to progress to a Customer Services Assistant.Employer Description:At Essex County Council, we look after a large, diverse, complex region of the country. But our approach to creating a place where individuals, families and communities can thrive and prosper is simple.Working Hours :Please note that this role will require weekend working.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide general administrative support to the Risk & Compliance team
Help update and format policies, procedures, and internal documents
Assist with planning meetings, managing diaries, and taking minutes
Maintain and update databases, records, and reports accurately
Support with compliance queries from staff across the firm
Help with client onboarding tasks, including electronic ID checks
Assist in preparing training materials and presentations
Work on subject access requests using approved systems and processes
Organise and prioritise workload to meet agreed deadlines
Follow the firm’s procedures and maintain high standards of accuracy
Training:
Level 3 Business Administrator Standard
A bespoke programme of technical and vocational training
Functional skills in Maths and English if applicable
Training Outcome:
Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry based training.
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
Transferable skills that are invaluable in the wider world of work.
Employer Description:Wilkin Chapman Rollits is the largest law firm based in Lincolnshire and East Yorkshire, with offices in Grimsby, Lincoln, Louth, Hull, York, and Beverley. With a combined heritage of over 300 years, we offer expert legal advice across commercial, public, and private client sectors. Our people are at the heart of what we do, and we’re committed to developing future talent through high-quality training, professional support, and a friendly, inclusive working environment.Working Hours :9am-5pm (1hr unpaid lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Understand the needs of customers and deliver the best possible outcomes through excellent customer service
Provide support and training to customers using information communications technology (ICT) equipment and software
Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information - including referral to other services as appropriate - in a timely fashion
Oversee and provide customers with guidance in the use of self -service equipment
Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role
Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities
Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation
Contribute to the compilation of statistical returns, and any other general administrative duties
Responsible for locking and unlocking, as necessary, acting as keyholder
Specific individual and shared targets and objectives are defined annually within the performance management framework
Training:
Customer Service Practitioner Level 3 Apprenticeship Standard
Training Outcome:
After completion of the apprenticeship, you may have the opportunity to progress to a Customer Services Assistant
Employer Description:At Essex County Council, we look after a large, diverse, complex region of the country. But our approach to creating a place where individuals, families and communities can thrive and prosper is simple.Working Hours :Please note that this role will require weekend working. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
What’s the apprenticeship all about?
As an Apprentice at Ian Williams, you’ll get hands-on experience and learn on the job! You’ll combine college studies with practical learning to master your chosen trade. Plus, you’ll get to put your new skills into practice, supported by our experienced tradespeople – your own mentor.
What will you be doing?
Your work will vary from contract to contract, but here’s a taste of what you’ll be up to:
Learning about a range of systems Bathroom Installations
Working with hot and cold water systems
Emergency repairs
Working on domestic and commercial sites (although primarily domestic)
Develop a neat and methodical approach to your work
Training:You’ll also:
Attend college to understand the “how and why” of your trade (usually 1 day a week)
Build an awesome portfolio of evidence for your End Point Assessment (EPA)
Be a valued team member and contribute to our overall success
Training Outcome:
You will join Ian Williams on a permanent contract and will become a Plumber once qualified
Employer Description:Ian Williams is one of the UK’s leading property services companies has a multiple award-winning apprenticeship scheme. With expertise in the social housing, education and commercial sectors, we are a financially secure business with a solid track record and offices based across the UK. We are proud to have been awarded ‘We Invest in People’ Gold accreditation.Working Hours :Monday- Thursday, between
8.00am- 4.30pm
Friday
8.00am- 3.30pmSkills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
What’s the apprenticeship all about?
As an Apprentice at Ian Williams, you’ll get hands-on experience and learn on the job! You’ll combine college studies with practical learning to master your chosen trade. Plus, you’ll get to put your new skills into practice, supported by our experienced tradespeople - your own mentor.
What will you be doing?
Your work will vary from contract to contract, but here’s a taste of what you’ll be up to:
Measuring and Prepping
1st fix
2nd fix
Repair and maintenance
Although our work is predominantly domestic, you may also work on commercial sites depending on your unit’s contracts
Training:Carpentry and Joinery Level 2.
You’ll also:
Attend college to understand the “how and why” of your trade (usually 1 day a week)
Build an awesome portfolio of evidence for your End Point Assessment (EPA)
Be a valued team member and contribute to our overall success
Training Outcome:You will join Ian Williams on a permanent contract and will become a Carpenter once qualified.Employer Description:Ian Williams is one of the UK’s leading property services companies has a multiple award-winning apprenticeship scheme. With expertise in the social housing, education and commercial sectors, we are a financially secure business with a solid track record and offices based across the UK. We are proud to have been awarded ‘We Invest in People’ Gold accreditation.Working Hours :Monday - Thursday, 8.00am - 4.30pm and Friday, 8.00am - 3.30pm.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
What’s the apprenticeship all about?
As an Apprentice at Ian Williams, you’ll get hands-on experience and learn on the job! You’ll combine college studies with practical learning to master your chosen trade. Plus, you’ll get to put your new skills into practice, supported by our experienced tradespeople – your own mentor.
What will you be doing?
Your work will vary from contract to contract, but here’s a taste of what you’ll be up to:
System installation
Planning, safe isolation and risk assessment
Maintenance and repair of electrical systems
Testing and regulation
Fault-finding and reporting on electrical circuits
Working on both commercial sites and domestic dwellings
Training:You’ll also:
Attend college to understand the “how and why” of your trade (usually 1 day a week)
Build an awesome portfolio of evidence for your End Point Assessment (EPA)
Be a valued team member and contribute to our overall success
Training Outcome:
You will join Ian Williams on a permanent contract and will become an Electrician once qualified
Employer Description:Ian Williams is one of the UK’s leading property services companies has a multiple award-winning apprenticeship scheme. With expertise in the social housing, education and commercial sectors, we are a financially secure business with a solid track record and offices based across the UK. We are proud to have been awarded ‘We Invest in People’ Gold accreditation.Working Hours :Monday - Thursday, between 8.00am - 4.30pm and Friday, 8.00am - 3.30pm.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
What’s the apprenticeship all about?
As an Apprentice at Ian Williams, you’ll get hands-on experience and learn on the job! You’ll combine college studies with practical learning to master your chosen trade. Plus, you’ll get to put your new skills into practice, supported by our experienced tradespeople – your own mentor.
What will you be doing?
Your work will vary from contract to contract, but here’s a taste of what you’ll be up to:
Covering roofs with slates, tiles or cladding
Moving or repairing broken tiles or slates
Working safely at height and use access equipment
Working both inside and outside in all weather, whether it’s boiling hot or freezing cold!
Training:You’ll also:
Attend college to understand the “how and why” of your trade (usually 1 day a week)
Build an awesome portfolio of evidence for your End Point Assessment (EPA)
Be a valued team member and contribute to our overall success
Training Outcome:
You will join Ian Williams on a permanent contract and will become a Roofer once qualified
Employer Description:Ian Williams is one of the UK’s leading property services companies has a multiple award-winning apprenticeship scheme. With expertise in the social housing, education and commercial sectors, we are a financially secure business with a solid track record and offices based across the UK. We are proud to have been awarded ‘We Invest in People’ Gold accreditation.Working Hours :Monday - Thursday, 8.00am - 4.30pm and Friday, 8.00am - 3.30pm.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
What’s the apprenticeship all about?
As an Apprentice at Ian Williams, you’ll get hands-on experience and learn on the job! You’ll combine college studies with practical learning to master your chosen trade. Plus, you’ll get to put your new skills into practice, supported by our experienced tradespeople – your own mentor.
What will you be doing?
Your work will vary from contract to contract, but here’s a taste of what you’ll be up to:
Measuring and Prepping
1st fix
2nd fix
Repair and maintenance
Although our work is predominantly domestic, you may also work on commercial sites depending on your unit’s contracts
Training:You’ll also:
Attend college to understand the “how and why” of your trade (usually 1 day a week)
Build an awesome portfolio of evidence for your End Point Assessment (EPA)
Be a valued team member and contribute to our overall success
Training Outcome:
You will join Ian Williams on a permanent contract and will become a Carpenter once qualified
Employer Description:Ian Williams is one of the UK’s leading property services companies has a multiple award-winning apprenticeship scheme. With expertise in the social housing, education and commercial sectors, we are a financially secure business with a solid track record and offices based across the UK. We are proud to have been awarded ‘We Invest in People’ Gold accreditation.Working Hours :Monday - Thursday, 8.00am - 4.30pm and Friday, 8.00am - 3.30pm.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Filing and retrieving paperwork
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Training:This is a work based apprenticeship with the support of a Wiltshire College and University centre assessor. Training Outcome:Upon successful completion of the apprenticeship programme, there may be the option to progress into a full-time team member in the admin/reception team.Employer Description:We are a forward-thinking and thriving training practice rated as outstanding by CQC. We believe in clinical excellence, working in a supportive, engaging environment which focuses on patient centred care. We currently have a patient population of around 13,000 patients; this has increased by around 25% in the last six years and further growth is expected with new developments in the area. Our main surgery is based in Combe Down and we run a branch surgery at Odd Down.Working Hours :Hours to range between 8.00am – 18.00pm - Monday to Friday
30 minutes unpaid break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Non judgemental....Read more...
What’s the apprenticeship all about?
As an Apprentice at Ian Williams, you’ll get hands-on experience and learn on the job! You’ll combine college studies with practical learning to master your chosen trade. Plus, you’ll get to put your new skills into practice, supported by our experienced tradespeople – your own mentor.
What will you be doing?
Your work will vary from contract to contract, but here’s a taste of what you’ll be up to:
Measuring and Prepping
1st fix
2nd fix
Repair and maintenance
Although our work is predominantly domestic, you may also work on commercial sites depending on your unit’s contracts
Training:You’ll also:
Attend college to understand the “how and why” of your trade (usually 1 day a week)
Build an awesome portfolio of evidence for your End Point Assessment (EPA)
Be a valued team member and contribute to our overall success
Training Outcome:
You will join Ian Williams on a permanent contract and will become a Carpenter once qualified
Employer Description:Ian Williams is one of the UK’s leading property services companies has a multiple award-winning apprenticeship scheme. With expertise in the social housing, education and commercial sectors, we are a financially secure business with a solid track record and offices based across the UK. We are proud to have been awarded ‘We Invest in People’ Gold accreditation.Working Hours :Monday - Thursday, 8.00am - 4.30pm and Friday, 8.00am - 3.30pm.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
