An Opportunity Has Arisen for a Hire Controller / Assistant Manager with2 years of experience to join a well-established equipment hire organisation providing a wide range of tools and plant machinery to trade and domestic customers.
As a Hire Controller / Assistant Manager, you will be the main point of contact for customers, managing hire enquiries and coordinating daily operations to ensure smooth service delivery.
This full-time permanent role offers a starting salary of £44,000 and benefits.
You Will Be Responsible For:
* Handling customer enquiries and orders via phone, email, and face-to-face communication.
* Processing all hire and sales documentation accurately and efficiently.
* Coordinating with internal teams to ensure equipment availability and timely deliveries.
* Scheduling and communicating with drivers for efficient collection and delivery of equipment.
* Maximising revenue through the promotion of consumables and additional services.
* Maintaining up-to-date hire records and ensuring all reports and deadlines are completed.
* Supporting overall depot operations, ensuring the efficient use of stock and equipment.
What We Are Looking For:
* Previously worked as a Hire Desk Controller, Hire Controller, Hire Desk Manager, Tool Hire Controller, Plant Hire Controller, Hire Desk Coordinator, Hire Administrator, Hire Coordinator, Hire Desk Operative, Hire Desk Supervisor, Hire Desk Assistant or in a similar role.
* Have at least 2 years of experience.
* Proven experience working within a tool or plant hire environment.
* Must have knowledge of Syrinx hire software.
* Confident IT skills and proficiency in general computer use.
* Full UK driving licence
What's On Offer:
* Competitive salary.
* Company pension scheme.
* Employee and store discounts.
* Supportive environment with opportunities for growth and on-the-job training.
* Safe and friendly workplace culture.
This is a fantastic opportunity to join a growing organisation and play a key role in their continued success.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Supply Chain Analyst — Netherlands Location: Amersfoort (onsite / hybrid as required) Employment type: 32-40 hrs per weekRole summary The Supply Chain Analyst will be the operational centre for regional supply and inventory decisions. You will translate demand forecasts into material purchase plans, maintain optimal inventory levels, generate/issue all purchase orders, and coordinate inbound and outbound logistics to ensure on-time, in-full delivery while minimizing working capital and logistics costs. You’ll work closely with Procurement USA, Operations, Quality and Finance and report to the Operations Manager. The role will be based in EMEA headquarters in the Netherlands.Key responsibilities
Develop, maintain and execute the inventory plan (safety stock, reorder points).
Create the regional supply plan translating demand/forecast into material requirements and timing. Create a supply plan for internal (Amersfoort) and customer consigned inventories.
Create, review and place all purchase orders (PO creation, approval routing, PO changes and confirmations).
Manage inbound logistics: coordinate with suppliers, freight forwarders, customs brokers and internal receiving to ensure timely, compliant inbound movements.
Maintain data related to suppliers, parts, lead times and inventory. (Experience NetSuite or equivalent preferred.)
Monitor KPIs (inventory days, stock availability, supplier on-time delivery, PO aging, freight cost per unit) and produce regular reports and recommendations.
Required qualifications & experience
Bachelor’s degree, or equivalent experience in Supply Chain Management, Logistics, or related field.
2–5 years’ practical experience in planning/procurement/logistics operations — ideally in a manufacturing or distribution environment.
Hands-on experience creating and managing purchase orders end-to-end in an ERP system (NAV Dynamics, NetSuite (or equivalent).
Strong analytical skills, comfortable with Excel (advanced), demand planning tools, reporting and dashboards (Power BI).
Good working knowledge of logistics operations (incoterms, freight booking, customs documentation).
Excellent communication skills in English;
What we offer Competitive salaried package aligned with Netherlands market practices, paid vacation and statutory benefits, a supportive team, and opportunities to lead process improvement projects with visible impact.
Venquis is acting as an Employment Agency in relation to this vacancy.....Read more...
Bar Manager Liverpool Street £45,000 ASAP Before ChristmasWe’re working with a standout hospitality venue in the heart of Liverpool Street, renowned for its stylish, high-energy atmosphere and excellent food and drink offering. They are looking for an experienced and dynamic Bar Manager to take charge of their busy, high-volume venue. This is an exciting opportunity to join a business that also operates some of London’s most iconic sites.What you’ll be doing:
Managing the day-to-day operations of a fast-paced, high-volume barLeading a team to ensure exceptional guest experiences and smooth serviceOverseeing stock, budgeting, P&L, and cost controlEnsuring compliance with licensing and health & safety regulationsDriving promotions, events, and initiatives to increase revenue and footfallMaintaining the highest standards of service, cocktails, and drinks presentation
Who we’re looking for:
A hands-on leader who thrives on the floor and motivates their teamProven experience managing a busy bar in London or similar high-volume venueStrong background in drinks operations and customer service excellenceExcellent people management and communication skillsCommercially aware, with experience in stock control, budgets, and financial oversightA natural host with a keen eye for atmosphere management and guest engagement
If you're ready to take the next step in your hospitality career with a forward-thinking, creative business – we’d love to hear from you.If you are keen to discuss the details further, please apply today or send your cv to Stuart Hills or call 0207 790 2666....Read more...
Zest Optical are currently working alongside an advanced optical practice in Greenwich, London to recruit an Optical Practice Manager to manage an amazing store.
The practice has experienced an exciting period recently and your aim will be to ensure continued success and development of the business and team.
As for the store itself, it sets the standard in design, technology and the range of products on offer.
Optical Practice Manager - Role
Continue building upon the success the store has experienced so far
Oversee all day-to-day operations and processes
Autonomy to implement your own ideas to drive business
Develop the team through recruitment and training to offer quality customer service that reflects their brand values
Work closely with senior management team to enhance brand awareness through marketing & PR events
Optical Practice Manager - Requirements
Successful track record in an optical setting
Possess an entrepreneurial drive to develop the business and those around you
Hold strong leadership and communication skills to generate the most from your team
Optical Practice Manager - Package
Basic salary up to £35,000
Uncapped bonus scheme with existing team members earning £400-500/month+
Range of additional benefits
To avoid missing out on this opportunity, please send your CV across using the ‘Apply’ link or get in touch via WhatsApp.....Read more...
Customs Operations Manager Location: Dover, KentHours: Monday to Friday, 08:00 – 18:00Salary: £55,000 – £60,000 per annum (depending on experience) + Contributory PensionContract: Permanent, Full-TimeThe OpportunityAre you a natural leader with a strong background in customs clearance and logistics?This is a fantastic opportunity to join a well-established freight and customs business in Dover, part of a respected international logistics group.As Customs Operations Manager, you’ll be leading a dedicated team, shaping operations, and driving performance in a busy, fast-moving environment. If you thrive on solving problems, mentoring people, and improving processes, this role could be a perfect fit.What You’ll Be Doing
Leading, supporting and motivating a team of customs clearance professionalsTaking a hands-on approach to the day-to-day running of the departmentManaging team performance, targets and profitabilityIdentifying opportunities to improve efficiency and service levelsBuilding great relationships with key clients and supporting new business opportunitiesPreparing and calculating quotations for customs and freight servicesEnsuring compliance with customs regulations and company policiesWorking closely with the management team and attending regular operations meetings
What We’re Looking For
Around 10 years’ experience in customs clearance or freight forwardingConfident people management experience – you enjoy leading and bringing out the best in othersExcellent communication and organisational skillsStrong IT skills, including Microsoft Office (Excel, Word, Outlook, PowerPoint)A proactive, can-do attitude and a genuine interest in improving how things are done
What You’ll Bring
A confident, engaging personality and calm approach under pressureCommercial awareness and customer focusA hands-on management style and pride in high standardsA positive attitude and team-first mindset
What’s in It for You
Competitive salary up to £60,000 per yearContributory pensionModern offices and supportive working environmentThe chance to make a real impact in a respected, growing business
Interested?If you’re ready to take the next step in your customs or logistics career, we’d love to hear from you.Apply now with your latest CV — interviews available immediately.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
Customs Operations Manager Location: Dover, KentHours: Monday to Friday, 08:00 – 18:00Salary: £55,000 – £60,000 per annum (depending on experience) + Contributory PensionContract: Permanent, Full-TimeThe OpportunityAre you a natural leader with a strong background in customs clearance and logistics?This is a fantastic opportunity to join a well-established freight and customs business in Dover, part of a respected international logistics group.As Customs Operations Manager, you’ll be leading a dedicated team, shaping operations, and driving performance in a busy, fast-moving environment. If you thrive on solving problems, mentoring people, and improving processes, this role could be a perfect fit.What You’ll Be Doing
Leading, supporting and motivating a team of customs clearance professionalsTaking a hands-on approach to the day-to-day running of the departmentManaging team performance, targets and profitabilityIdentifying opportunities to improve efficiency and service levelsBuilding great relationships with key clients and supporting new business opportunitiesPreparing and calculating quotations for customs and freight servicesEnsuring compliance with customs regulations and company policiesWorking closely with the management team and attending regular operations meetings
What We’re Looking For
Around 10 years’ experience in customs clearance or freight forwardingConfident people management experience – you enjoy leading and bringing out the best in othersExcellent communication and organisational skillsStrong IT skills, including Microsoft Office (Excel, Word, Outlook, PowerPoint)A proactive, can-do attitude and a genuine interest in improving how things are done
What You’ll Bring
A confident, engaging personality and calm approach under pressureCommercial awareness and customer focusA hands-on management style and pride in high standardsA positive attitude and team-first mindset
What’s in It for You
Competitive salary up to £60,000 per yearContributory pensionModern offices and supportive working environmentThe chance to make a real impact in a respected, growing business
Interested?If you’re ready to take the next step in your customs or logistics career, we’d love to hear from you.Apply now with your latest CV — interviews available immediately.Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.....Read more...
An Opportunity Has Arisen for a Property Manager with 1 year of experience to join a well-established, award-winning property group with a strong reputation for delivering high-quality property management solutions.
As a Property Manager, you will be overseeing the day-to-day management of a diverse residential property portfolio, ensuring operations run smoothly and efficiently.
This is a full-time, permanent role offering a salary of £30,000 and benefits.
You Will Be Responsible For:
* Coordinating and managing property maintenance requests from initial enquiry through to completion and invoicing.
* Conducting reviews of third-party inspections and making appropriate recommendations.
* Managing compliance certification processes following tenant move-ins.
* Handling all end-of-tenancy matters, including legal documentation, court attendance, evictions, and deposit negotiations.
* Responding promptly to tenant and landlord queries, ensuring issues are resolved in a professional and timely manner.
* Providing excellent customer service and maintaining strong communication with tenants, landlords, contractors, and internal colleagues.
What We Are Looking For:
* Previously worked as a Property Manager, Portfolio Manager, Block Manager, Estate Manager, Lettings Manager, Tenancy Manager, Residential Property Manager or in a similar role
* Prior experience of at least 1 year working within residential lettings.
* Sound knowledge of UK property management legislation and industry standards.
* Strong written and verbal communication skills, with the ability to foster lasting relationships.
* Excellent organisational abilities and the capacity to manage multiple priorities effectively.
This is a fantastic opportunity to join a forward-thinking property management company where your expertise will be truly valued.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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This is a rare opportunity to join Osteopaths For Industry (OFI), a long-established leader in workplace health & safety training. Based at our Esher office (just 8 minutes from the station), you’ll be part of a small, friendly, and supportive team that works with some of the UK’s best-known organisations — including Buckingham Palace, the BBC, and major blue-chip companies.
You’ll work closely with our Operations Manager, and gain mentoring from senior company leadership while developing hands-on skills in administration, client service, and data management. Alongside this, the role provides valuable exposure to finance, sales, marketing, and delivery, giving you a 360° view of how a modern training business operates and grows.
Purpose of the Role
To provide day-to-day administrative support to ensure the smooth running of OFI’s training courses from initial enquiry through to post-course administration, while also contributing to our innovative, data-driven client engagement strategy.
Duties and Responsibilities
Handle and follow up on training enquiries by phone and email
Schedule courses, liaise with trainers, and coordinate logistics (venues, hotels, equipment)
Prepare and send pre-course materials and process post-course certificates and feedback
Maintain accurate records in our CRM system (Salesforce)
Assist with client communications, marketing and outreach campaigns and process improvements
Support office administration, including document preparation, filing, and phone handling
What You’ll Gain
Mentoring and support from experienced managers
Broad exposure to the business lifecycle: finance, sales, marketing, delivery, and client service
Practical skills in CRM systems, scheduling, logistics, and administration
Real responsibility from day one in a professional yet supportive small team
An apprenticeship qualification, plus genuine opportunities to expand your role and grow with the company
This is more than just an admin role — it’s a launchpad for your career in business operations, with the chance to be part of a company modernising with a new website and an AI-powered client relationship platform.Training:Our apprentice will receive direct, hands-on training and guidance from their line manager, the Operations Manager, as well as ongoing support from senior leadership and the wider team. This ensures close mentoring, regular feedback, and the opportunity to learn from experienced professionals across all aspects of the business.
This role is aligned to the Business Administrator Apprenticeship Level 3 Standard . You’ll receive structured off-the-job training and mentoring, while building a portfolio of evidence from your real work. Modules include communication, IT skills, customer service, events, data management, and business improvement. You will attend Kingston College for your off the job training. Training Outcome:This apprenticeship offers a launchpad into business administration, operations, and corporate health. Graduates can advance within Thrive4Life or OFI into roles such as Business Administrator, Client Relationship Executive, or Marketing & Events Coordinator. The skills gained, including administration, client service, and data management, are valued in all sectors. This foundation prepares candidates for various careers or senior roles.Employer Description:Thrive4Life is a dynamic corporate health & wellbeing company delivering workplace wellbeing programmes, clinical services, and health promotion. Our flagship Thrive4Life Wellbeing Centre in the iconic Lloyd’s Building (EC3, London) offers physiotherapy, osteopathy, massage, podiatry, Pilates, and health awareness events.
We also run an acclaimed Talks Programme, providing streamed and in-person sessions led by medical professionals, surgeons, psychologists, nutritionists, and other health specialists. These talks educate and inspire staff on vital topics such as mental health, cancer prevention, stress management, nutrition, and healthy ageing.
Our sister company, Osteopaths for Industry (OFI), has delivered health & safety training nationwide for over 35 years, specialising in manual handling, people handling, DSE training, and risk management. Together, Thrive4Life and OFI sit at the forefront of workplace health and wellbeing.
What sets us apart?
Clinically led expertise across a wide range of disciplines, ensuring everything we deliver is evidence-based and impactful.
High-profile clients including Buckingham Palace, the BBC, City of London Corporation and leading city insurance companies such as Tysers and Chubb.
Innovation and growth, with a new website and AI-powered CRM platform launching.
Exposure to London City culture alongside a supportive small office environment in Esher.
Wide-ranging experience across finance, sales, marketing, events, delivery, and data.
A meaningful mission: to help save lives and improve quality of life through education and awareness.
Working Hours :Monday- Friday
Shifts to be confirmedSkills: Attention to detail,IT skills,Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Creative,Logical,Initiative,Team working....Read more...
Job Title: Food and beverage Manager Salary: Around €60,000 gross per annum Location: Amsterdam, NetherlandsThis large, upscale hotel with over 300+ rooms and a highly dynamic environment due to our very strategic location. With 10+ meeting spaces, strong demand for business events, multiple dining outlets, and a solid reputation in the market, this role offers both exciting challenges and opportunities for professional growth.An an experienced Food & Beverage Manager, you will lead their multi-outlet F&B operation, overseeing restaurants, bars, room service, and banqueting. This is a hands-on leadership role with a strong commercial focus, requiring the ability to balance operational excellence with strategic thinking. The ideal candidate will bring restaurant expertise, a strong sense of customer service, and the ability to optimize profitability, while motivating and supporting a stable, dedicated team.Key Responsibilities
Lead daily operations of three outletsEnsure high-quality guest experiences, with a focus on efficient, upscale restaurant service.Work closely with sales and events teams to deliver seamless meetings and events, mainly business-focused.Focus on driving F&B profitability, analyzing performance, and implementing strategiesOptimize resources and staffing, balancing service quality with efficiency.Foster a culture of exceptional customer service to meet the needs of a diverse, international clientele, including high-profile business travelers.Support repositioning of the F&B offering, ensuring it remains relevant, sustainable, and competitive.Develop team members and provide opportunities for growth, building on the department’s long-standing stability.
What We Offer
A dynamic and fast-paced working environment, where last-minute events and high volumes are common.A strong and reliable F&B team of 60+ professionals across kitchen, restaurants, banqueting, service, and stewarding.The opportunity to further develop your career within a highly respected, international hospitality brand.Competitive salary up to €5,000 gross per month, plus a performance-related bonus scheme and attractive benefits.
What We’re Looking For
Minimum 3 years’ experience in a managerial Food & Beverage role.Strong background in restaurants (essential), with additional exposure to hotel F&B operations.Business-minded with an appetite for financial figures and proven ability to improve profitability.Experience in positioning F&B at an upscale level, but not luxury.Flexible, hands-on leader who thrives in a high-volume, fast-paced environment.Strong people leadership skills with the ability to develop and motivate diverse teams.Career-focused, with ambition to grow within the hotel industry (potential GM path).Dutch language skills are a plus, but not essential.
Job Title: Food and beverage ManagerSalary: Around €60,000 gross per annumLocation: Amsterdam, NetherlandsIf you would like to have more information about the role, please apply or send your cv to maria@corecruitment.comGet social……http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment ....Read more...
Assistant Leisure Centre Manager - South Dublin - €38-40K
MLR have an exciting opportunity for an enthusiastic and motivated Assistant Leisure Centre Manager for a popular leisure facility in South Dublin. This is an exciting opportunity to support the management team in delivering outstanding service within a welcoming and community-focused environment.
The successful candidate will assist in the day-to-day operations of the leisure centre, working closely with the Leisure Centre Manager to ensure smooth running across all areas. You will support and motivate the team while maintaining the highest standards of health, safety, and cleanliness. You will be creating a positive and engaging experience for members and guests. You will bring strong organisational skills, a hands-on approach, and a genuine passion for health, fitness, and customer service.
This is a fantastic opportunity for a dedicated professional eager to progress into management and develop within a supportive and dynamic environment.
If this sounds like the role for you, please apply through the link below.....Read more...
A luxury private members space in the heart of Central London, having undergone a massive refurbishment, is seeking an experienced Assistant General Manager to join their team. This stylish and unique venue includes 2 restaurants and 3 bars, offering a vibrant mix of dining, leisure, co-working, and private events.The Assistant General Manager role:The Assistant General Manager will oversee 50 staff and coordinate across all outlets, ensuring excellent customer service and consistent, high-quality food and drink. This venue caters to different demographics, so the role requires someone who can appeal broadly and adapt their management styleKey responsibilities include:
Multi-space management across restaurants and barsTraining, coaching, and developing staff to uphold brand standardsMonitoring operational and service standardsManaging events and private bookingsSupporting the General Manager in day-to-day operations
Requirements:
Strong restaurant backgroundAt least 6 years’ experience in hospitality managementHands-on, visible management style with a focus on service and operational excellenceProven experience in multi-space hospitality management (restaurants, bars, events)
Offering:
This is a stable, career-developing role with clear opportunities to progress into a more senior management position. The venue is poised to go from strength to strength, providing a vibrant hub for leisure, dining, and events, a fantastic place to grow your career.
If you are keen to discuss the details further, please apply today or send your cv to Stuart Hills or call 0207 790 2666....Read more...
Showroom Manager – Lakeside (Furniture Brand)
Location: Lakeside, Grays
Hours: 37.5 per week – Weekend and Bank Holiday availability required
Salary: £35,000 per annum + 1.5% monthly sales commission + quarterly commission
About the Brand Join one of the UK’s fastest growing furniture brands as they expand their boutique lounge concept! With bold designs, a customer-first approach, and ambitious growth plans, this is a fantastic opportunity to lead a stylish space where creativity and commercial success go hand in hand.
The Role As Lounge/Showroom Manager, you’ll take full ownership of the Lakeside Lounge, ensuring every visitor enjoys an exceptional experience. You’ll lead by example, inspire a small team, drive sales, and maintain a beautiful, on-brand environment. This is a hands-on leadership role that combines operational oversight with direct customer engagement.
What You’ll Do:
Lead, coach, and develop your team to deliver outstanding customer experiences
Drive sales and conversion targets, with strong commercial focus
Manage daily lounge operations including scheduling, stock, and compliance
Create a welcoming, stylish environment that reflects the brand’s personality
Be the face of the brand locally, fostering a culture of excellence and collaboration
What We’re Looking For:
Proven retail management experience (ideally furniture, interiors, or premium retail)
Calm, grounded personality with real drive to deliver results
Strong leadership, communication, and organisational skills
Commercially astute with an eye for detail and design
Comfortable working weekends and adapting to business needs
What You’ll Get:
Competitive salary plus bonus and commission
Clear career progression opportunities
Creative input in shaping the lounge experience
Supportive, ambitious team culture
28 days holiday + bank holidays
Health insurance and family leave benefits
Friends & family discount and salary sacrifice schemes
Why This Role is Exciting: If you’re ambitious, people-focused, and love interiors, this is your chance to lead a boutique lounge for a rapidly growing furniture brand. You’ll combine operational leadership, hands-on team management, and the thrill of delivering an exceptional customer experience every day.
Apply Now / Get in Touch: If this sounds like the perfect next step for you, or you know someone who would thrive in this role, we’d love to hear from you!
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse | Manufacturing & Engineering
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Operations Manager – Expanding Vegan Restaurant Group Location: London Salary: £60,000 plus bonus and expensesThe Concept: A vibrant vegan brand on a sustainable growth path, with multiple revenue streams and big plans ahead. They’re seeking a hands-on operator to join the leadership team and drive operational excellence across the business.The Role: Reporting directly to the founder, you’ll shape teams, drive performance, and embed a people-first culture across the portfolio. This is a pivotal role with genuine potential to grow into a wider leadership position as the business expands. You’ll be deeply involved in day-to-day operations, supporting on-site teams, overseeing four sites (with two more in the pipeline), and gaining exceptional exposure to running a commercial, high-growth hospitality business.Key Responsibilities: You will lead and inspire teams across existing sites while supporting smooth, successful new openings. You will maintain a strong on-site presence to uphold standards and support teams. You will focus on improving operational metrics and the customer experience, balancing people and performance to drive a culture that values both. You will collaborate with the founder to shape strategy and operational excellence.What We’re Looking For:
We are seeking proven leadership in a people-focused hospitality group, managing multiple sites and teams.You will have a hands-on, approachable style and thrive on being present and involved.You will be humble and practical – ready to get stuck in, learn fast, and add value.Strong experience with fresh food operations and a solid understanding of the London market is essential.You will be a resilient, self-motivated operator with a keen eye for opportunities to improve and grow.Passion for veganism and the sector is ESSENTIALA culture-driven mindset with a focus on team development.Experience in founder-led businesses is advantageous.
To apply, please send your CV to kate@COREcruitment.com or apply today to discuss further.....Read more...
General Manager / Daily Manager – Premium Food CounterLocation: Central London Salary: £30,000–£36,000 + BonusAbout the RoleAn exciting opportunity has arisen to join a thriving premium food business as the hands-on manager of a high-profile retail food counter within one of London’s most prestigious department stores.You’ll take full ownership of the daily operation, leading a talented team to deliver exceptional service, beautiful food presentation, and outstanding results in a fast-paced, customer-focused environment.This role is ideal for an experienced manager who combines operational excellence with a love of premium food, quality display, and first-class hospitality.Key Responsibilities:
Oversee all aspects of daily counter operations, ensuring seamless service and smooth coordination with wider store teamsLead, train, and motivate a small but skilled team to deliver exceptional resultsMaintain impeccable food presentation and display standards consistent with a luxury retail environmentDrive sales performance, introduce new product lines, and manage daily KPIsOversee rota planning, cost control, and waste managementEnsure full compliance with food safety, health & safety, and store policiesDeliver outstanding customer service to a discerning, high-end clientele
The Ideal Candidate:
Proven management experience within premium food retail, such as a food hall, deli, or counter-service environmentDepartment store or high-end retail experience strongly preferredPassionate about food presentation, customer engagement, and team leadershipCommercially astute, hands-on, and proactive with a strong eye for detailConfident communicator who thrives in a busy, customer-facing settingFlexible and adaptable to work across a range of shifts, including weekends
What’s on Offer:
Competitive salary £30,000–£35,000 + bonusThe opportunity to lead a prestigious food operation in a world-class retail settingA supportive, dynamic environment that encourages creativity and growth
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Cleaning Site Supervisor - Alcester Salary: £14 per hour - plus packageLocation: AlcesterContract: Full-time, Temp to perm Exciting opportunity for an experienced Cleaning Supervisor to work for an established Facilities company. The successful candidate will have a proven track record working in Cleaning Management and can start immediately. This is an exciting opportunity for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in ensuring everything runs smoothly behind the scenes. Key responsibilities include:The supervision of front-line operativesDaily liaison with the Visitor Experience Team (primarily Duty Managers) attendingRegular meetings as directed by line managementFeedback to line management regarding service delivery issues and overall perception ofService deliveryUndertake regular service auditsReact to all requests from the client or management team within the specified time frameEnsure that all operations are conducted safety and appropriate risk assessment is conductedfor non-recorded activitiesNotice and report any H&S issues that may ariseAssist the Cleaning & Services Managers in delivering a fully compliant operationMeet regularly with The Cleaning Manager to discuss service delivery and the changingWith the Cleaning Manager, conduct performance reviews and appraisalsMonitor and complete accurate registration of attendances and the rescheduling of cleaningStaff to cover absences, lateness and holidaysNote and report any general maintenance issuesBe flexible in covering planned and unforeseen absence by colleaguesThe Ideal Candidate We’re looking for a detail-oriented and motivated individual who enjoys taking ownership and working collaboratively across teams. Requirements:Minimum of 3 years’ experience in a similar rolePrevious experience of supervising operations in a demanding environmentCustomer service focusedExcellent communication skills both verbally and writtenExcellent interpersonal skillsKnowledge and application of relevant standards and legislation such as COSHHAssessments, hygiene standards and health and safety managementGood command of English language, both written and oralHow to ApplyIf you’re interested in this opportunity, please apply online or send your CV directly to Jordyn at CBW Staffing Solutions.....Read more...
Technical Manager. Exeter Area with some travel required £Competitive My Client based near Exeter is a manufacturer of premium food products - Reporting directly to the Directors, within this role you will lead all technical, quality and food safety activities across the site. As part of the role you will also be managing the Technical team at their sister site based in West Sussex, so occasional travel there will be required (once every couple of weeks and when audits are conducted). The ideal candidate will be hands on, whilst also being commercially creative. You will have the ability to lead and manage audits and regularly update the Board Technical Manager Key Responsibilities: ·Lead the Technical teams across both sites, ensuring high performance and standards. ·Drive a culture of quality, food safety and continuous improvement. ·Bring a hands-on, solution-oriented approach - ready to step in and assist our teams whenever needed. ·Remain calm and decisive under pressure, especially when faced with operational and technical challenges. ·Oversee internal and external audits (including BRC), ensuring all accreditations are maintained. ·Manage private label compliance - meeting customer standards, specifications and audit requirements. ·Ensure supplier approval systems are robust, compliant and up to date. ·Work collaboratively with Operations to address and resolve production challenges. ·Apply pragmatic, commercially minded solutions that work in a real manufacturing environment. ·Own and continually improve the Group Quality Management System. ·Lead HACCP teams, ensuring plans are current and effectively implemented. ·Manage non-conformances with a focus on eliminating root causes. ·Lead complaint investigations, ensuring prompt and professional customer communication. ·Support NPD technical sign-off for both branded and private label products. ·Represent the business during customer visits, audits and site tours. Technical Manager Skills/ Experience Required ·Strong knowledge of BRC and other relevant industry standards. ·Private label compliance experience - specifications, audits and customer requirements. ·Hands-on operational understanding - able to work closely with production and assist in solving real-time challenges. ·Minimum Level 3 HACCP & Food Safety qualification. ·Excellent communication, stakeholder management and analytical skills. · If the role is of interest, then please send your CV today ....Read more...
JOB DESCRIPTION
Objective: The Product Manager leads the management of our product portfolio (lifecycle, stage-gate processes, etc.), develops segment strategies, and drives performance on strategic initiatives. Their focus is to advocate for the customer and guide the organization on portfolio strategy and tactics. This includes understanding and prioritizing customer and market needs, defining requirements, leading cross-functional teams, managing the product lifecycle, and ensuring our product meets both customer expectations and business objectives.
Core Responsibilities
Product Portfolio
Translate customer and business needs into clear product requirements and specifications. Work closely with technology, operations, and other teams to ensure requirements are well understood and feasible. Guide product through its lifecycle, from ideation and development to launch and post-launch evaluation, and end-of-life decisions. Lead the product project priorities and a disciplined stage-gate process, in alignment with the company's strategic goals and initiatives. Contribute to segment strategy, including market research/trends/assessments, customer feedback on demand/needs/success factors, and evaluating competitive alternatives to inform product positioning. Analyze portfolio for opportunities to remove inefficiencies, implement strategic pricing, and other benefits. Work closely with commercial and marketing teams to develop effective communication on product features and placements. Oversee project management aspects, including timelines, budgets, and resource allocation, to ensure timely and successful product releases.
Reporting & Communication
Prepare periodic reports on projects/initiatives, including results vs expected performance metrics. Communicate frequently with leadership on priorities and expectations. Provide collaboration with RPM businesses.
Knowledge
Stay current with segment trends, emerging technologies, and customer needs. Contribute to improving profitability across all segments/portfolios. Develop knowledge and share best practices with leaders and functional teams.
Skills and Qualifications
Education
Bachelor's Degree in a scientific or technical field or equivalent experience.
Experience:
7+ years of experience in a product/portfolio manager role, preferably in the core company markets or a related sector.
Core Skills:
Strong ability to communicate effectively across a range of stakeholders, including senior executives. Thorough knowledge of portfolio, value propositions, and product manager skills. Strong problem-solving and critical-thinking skills. Proficiency in relevant software and product management tools. Apply for this ad Online!....Read more...
Assistant General Manager - Multifaceted Food & Drink Venue Central London £50,000 - £55,000The Opportunity An exciting chance to join a large, multi-faceted operation that brings together restaurants, bars, and a thriving events space under one roof. This venue is known for its fast pace, creative energy, and focus on delivering an exceptional guest experience.The Role The Assistant General Manager will work closely with the General Manager to ensure smooth day-to-day operations across all areas of the business. Key responsibilities include:
Operational Support: Overseeing the floor and supporting the wider management team to deliver consistency across service, logistics, and compliance.Team Leadership: Acting as the main point of contact for the floor team, providing guidance, motivation, and strong communication.Customer Experience: Ensuring every guest receives exceptional service and leaves with a memorable impression.Compliance & Standards: Maintaining high standards of health and safety, food hygiene, and overall venue compliance.Collaboration: Working closely with restaurant partners and event teams to deliver seamless coordination across all departments.
The Ideal Candidate
Proven management experience within busy restaurants, bars, or food hall environments.A natural leader with excellent people skills and a focus on team development.Confident, engaging, and able to build strong relationships with guests, teams, and partners.Holds a Personal Licence and has a solid understanding of compliance requirements.Resourceful and proactive, with strong problem-solving abilities and a hands-on approach.Passionate about learning, growth, and maintaining exceptional standards.
Apply now: kate@corecruitment.com....Read more...
Contract Manager – FM Service Provider – Sittingbourne, Kent – £65,000 per annum CBW is currently working in partnership with a leading SME / FM Service Provider to recruit an experienced Contract Manager. This role presents a rare opportunity to oversee the hard services delivery across a multi-building commercial site in Sittingbourne, Kent. The site is recognised for its modern infrastructure, high-spec facilities, and commitment to operational excellence. Hours of Work: Monday to Friday | 08:00 – 17:00Key Duties & Responsibilities:Report directly to the Operations ManagerDeliver against agreed KPIs and SLAsManage health & safety, compliance, and environmental performancePlan and oversee building shutdowns and complex project worksEnsure adherence to quality procedures across the siteLead on staff recruitment, training, and development (including annual appraisals)Handle staff absenteeism and disciplinary processes as requiredManage client relationships and act as the main point of contactOversee reporting and documentationIdentify and develop additional business opportunities to increase revenue and client satisfactionProvide technical support to both client and engineering teamManage the permit systemAttend and lead on client meetingsHave a strong commercial understanding (P&L, budgeting, forecasting)Requirements:Qualified in an engineering discipline (Electrical or Mechanical) – C&G, HNC, HND or higherStrong background in hard FM service delivery in commercial environmentsExperience managing an FM engineering teamSolid track record in commercial building maintenanceExcellent verbal and written communication skillsAbility to prioritise and manage a demanding workloadStrong client-facing and customer service skillsTo apply or for more information, please send your CV to Katie at CBW Staffing Solutions. ....Read more...
General Manager Earning potential circa £75k Grantham area
- Company car
- Attractive salary with performance-driven bonuses
- 29 days annual leave, plus additional days as you progress
- Pension
- A financial well being app that lets you take control of your pay
- Flexible working options
- Cycle-to-Work Scheme
- Employee Benefits App Includes virtual GP appointments, access to the Employee Assistance Programme (EAP), cycle-to-work scheme, high street discounts, vehicle maintenance & repair discounts, and more!
- Career progression is a core focus You'll have opportunities to grow within the business
About the General Manager Role:
Our client, a great Bodyshop Group bring you a remarkable opportunity as a General Manager. This is a key leadership role where youll be responsible for driving performance and leading a dynamic team to success, all while ensuring the highest levels of customer satisfaction.
In this role, youll oversee the smooth running of the site, manage budgets, and implement business improvements. With a focus on achieving targets, motivating the team, and ensuring operational excellence, your leadership will directly impact the success of the site.
What Youll Do as General Manager:
- Lead and manage the performance of the site to ensure efficiency and profitability
- Oversee the reporting of key metrics such as production output, staffing, and resource forecasting
- Support and guide Bodyshop Managers to meet production targets and ensure high performance across all sites
- Drive recruitment and on boarding efforts to build a skilled, motivated team
- Collaborate closely with the management team to identify areas for improvement and implement best practices
- Take charge of operational compliance with safety standards and quality requirements
- Innovate processes and introduce new technologies to keep the business evolving
- Ensure smooth cross-departmental collaboration for seamless service delivery
What Were Looking For in a General Manager:
- Deep knowledge of the repair industry, vehicle legislation, and best trade practices
- Proven success in managing large operations or sites, particularly in fast-paced environments
- Strong understanding of health and safety in the workshop
- Experience in leading and developing teams, with a focus on growth and performance
- Excellent time management, communication, and organisational skills
- Ability to prioritise tasks effectively and ensure productivity across teams
If you're a leader who thrives in high-pressure environments and is passionate about team development and driving performance, we'd love to hear from you.
Please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.....Read more...
This is a rare opportunity to join Thrive4Life as a Business Growth Apprentice. Based mainly in our friendly Esher office (just 8 minutes from Esher station) and with regular days at our Wellbeing Centre in the Lloyd’s building, EC3 (Bank Station) in the very heart of the City of London, this role offers a unique blend of office-based training and exposure to the London City environment and culture.
You’ll be working closely with two experienced managers — Julia McAllister (Growth Manager, Thrive4Life Wellbeing Centre) and Rhea Mall (City Health Campaign Lead and Data Scientist), as well as gaining mentoring from senior company leadership and hands-on experience across a wide range of functions including administration, in person and streamed events, data, and client support.
Purpose of the Role
To provide day-to-day administrative support to both Thrive4Life and Wellbeing Centre Business Growth activities, ensuring smooth operations, excellent client service, and robust data management. This is a wide-ranging apprenticeship designed to give you valuable, transferable skills and a strong career foundation.
Duties and Responsibilities
Supporting the City based Wellbeing Centre
Welcome patients and handle enquiries by phone, email, and in person
Support bookings, payments, and client care using the Cliniko system
Assist with monthly health talks, Pilates sessions, and city-based promotional in person events and pop-up expo stands
Prepare marketing materials and keep promotional displays stocked across the Lloyd’s building
Help process national referral bookings and maintain tidy clinic facilities
Supporting Data & Outreach
Input, validate, and manage data across our CRM systems and spreadsheets.
Consolidate data from enquiries, bookings, events, and subscriptions.
Assist in building prospect lists for outreach campaigns and support data cleaning.
Help prepare reports and dashboards (e.g., enquiries, conversions, event attendance).
Provide support for email marketing and light research tasks.
General Office Administration
Handle incoming calls and emails, taking messages or directing queries.
Support document preparation, filing, and record-keeping.
Assist with scheduling meetings, travel, and other logistics.
Provide ad hoc support to the wider team as needed.
What Makes This Role Unique
A rare opportunity to gain exposure not only to business administration but also to finance, sales, marketing, and delivery, giving you a broad foundation for your career.
The chance to work both in a supportive Esher small office environment and in the vibrant London City setting, gaining insight into corporate culture and client engagement in the city of London.
Practical involvement in a company that has just launched a new website and adopting an AI-driven customer relationship platform — with state-of-the-art client engagement to drive growth.
Real mentoring and day-to-day learning from senior leaders in the company, giving you insight into business strategy as well as administration.
For the right candidate, multiple opportunities to expand the role and grow with the company.
Training:This role is aligned to the Business Administrator Apprenticeship Level 3 Standard.
You’ll receive structured off-the-job training and mentoring, while building a portfolio of evidence from your real work. Modules include communication, IT skills, customer service, events, data management, and business improvement. You will attend Kingston College for your off the job training.
What You’ll Gain
Real responsibility from day one in a supportive small team
Skills in administration, experience with Excel, customer relationship manager (CRM) databases, Salesforce, Cliniko, Genie AI - CRM (with built in AI drivers), and other modern outreach tools
Exposure across the board from finance, sales, marketing, and delivery, giving you well-rounded working business experience. Insight into the fast-paced health, safety, and wellbeing industries
A nationally recognised apprenticeship qualification
Strong career prospects in business administration, operations, or data management
Our apprentices will receive direct, hands-on training from their line managers (the Growth Manager and Data Scientist), as well as ongoing support and mentoring from senior management and other members of the team. Training will be practical, structured, and embedded in daily tasks, ensuring skills are developed in real time
We will also encourage knowledge-sharing across the business, so the apprentice gains a broad understanding of operations, marketing, events, client care, and data management
The apprentice will work closely with colleagues in a friendly, supportive team environment where guidance and feedback are always available
Training Outcome:
This apprenticeship offers a launchpad into business administration, operations, and corporate health. Graduates can advance within Thrive4Life or OFI into roles such as Business Administrator, Client Relationship Executive, or Marketing & Events Coordinator. The skills gained, including administration, client service, and data management, are valued in all sectors
This foundation prepares candidates for various careers or senior roles
Employer Description:Thrive4Life is a dynamic corporate health & wellbeing company delivering workplace wellbeing programmes, clinical services, and health promotion. Our flagship Thrive4Life Wellbeing Centre in the iconic Lloyd’s Building (EC3, London) offers physiotherapy, osteopathy, massage, podiatry, Pilates, and health awareness events.
We also run an acclaimed Talks Programme, providing streamed and in-person sessions led by medical professionals, surgeons, psychologists, nutritionists, and other health specialists. These talks educate and inspire staff on vital topics such as mental health, cancer prevention, stress management, nutrition, and healthy ageing.
Our sister company, Osteopaths for Industry (OFI), has delivered health & safety training nationwide for over 35 years, specialising in manual handling, people handling, DSE training, and risk management. Together, Thrive4Life and OFI sit at the forefront of workplace health and wellbeing.
What sets us apart?
Clinically led expertise across a wide range of disciplines, ensuring everything we deliver is evidence-based and impactful.
High-profile clients including Buckingham Palace, the BBC, City of London Corporation and leading city insurance companies such as Tysers and Chubb.
Innovation and growth, with a new website and AI-powered CRM platform launching.
Exposure to London City culture alongside a supportive small office environment in Esher.
Wide-ranging experience across finance, sales, marketing, events, delivery, and data.
A meaningful mission: to help save lives and improve quality of life through education and awareness.
Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Attention to detail,IT skills,Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Creative,Logical,Initiative,Team working....Read more...
Job role Warehouse Supervisor - PM Late shiftLocation Waltham Abbey – EssexSalary £12.96 per hourHours of work FULL TIME HOURS -Monday to Friday 14:00 - 22:00 (37.5 hours per week contracted hours)About our clientCentric Talent is currently recruiting for Warehouse Supervisor to join our clients team at their warehouse in Waltham Abbey.Our client is one of the UK's leading suppliers of bathroom, kitchen and plumbing products, supplying products to retailers up and down the UK.Job Overview:To ensure that all warehouse operations are performed, on time and within budget. Through the allocation of heads to tasks, to meet the needs of the operation, you will be responsible for the safe and efficient receipt, storage and despatch of goods, stock management as well as Health & Safety compliance. All operations should be performed with RLD guidelines. Structure:This role will report directly to the Warehouse Manager but will have a close relationship with other shift Team Leaders. The ideal person:Enthusiastic & proactive approach with the ability to motivate and encourage othersFlexible attitude, willing to adapt working hours as required based on the business needsCollaborative and willing to be hands-on where requiresCreative problem solverExperience in computer-based operationsFLT counter balance/flexi Bendi experience Key activities and responsibilities:Must have experience of managing a team of warehouse operatives in a fast moving environment.Lead teams responsible for picking and packing, goods in and despatch including staff training and development.Manage the flow of goods in and out of the warehouses in line with business requirements and customer demandsPlan resources to ensure cost-effective productivityDevelop and monitor KPI’s to exceed targets and drive ownership within the teamReview and control Absence and Sickness, time keeping and holidays and where necessary be part of the disciplinary process.Identify, recommend and implement continuous improvements to current processes or proceduresStrive to improve customer service through accuracy and quality (reduction in mispicks/CNF, etc)To complete regular stock counts/PI’s accurately and within the financial boundaries.Ad-hoc projects as required such as moving stock, development of warehouse space. Experience and education:Minimum of 5 years’ experience working in high service level warehouseLeadership and development of Warehouse staffProven success in improving warehouse systems and processesCreative and innovative approach with a high customer service focusExperience of working in high pressured environment handling high number of ordersForklift licence is desirableCompetency in Excel, Word and WMS systemsGood knowledge of health and safety legislation Shift patternMonday to Friday 2pm - 10pm 23 days Holiday - increasing to 25 after 3 years If you feel you have the relevant experience then we'd love to hear from you, apply today!....Read more...
Job role Warehouse Team Leader - PM Late shift Location Waltham Abbey – EssexSalary £12.96 per hour Hours of work FULL TIME HOURS -Monday to Friday 14:00 - 22:00 (37.5 hours per week contracted hours) About our client Centric Talent is currently recruiting for Warehouse Team Leader to join our clients team at their warehouse in Waltham Abbey. Our client is one of the UK's leading suppliers of bathroom, kitchen and plumbing products, supplying products to retailers up and down the UK.Job Overview:To ensure that all warehouse operations are performed, on time and within budget. Through the allocation of heads to tasks, to meet the needs of the operation, you will be responsible for the safe and efficient receipt, storage and despatch of goods, stock management as well as Health & Safety compliance. All operations should be performed with RLD guidelines. Structure:This role will report directly to the Warehouse Manager but will have a close relationship with other shift Team Leaders. The ideal person:Enthusiastic & proactive approach with the ability to motivate and encourage othersFlexible attitude, willing to adapt working hours as required based on the business needsCollaborative and willing to be hands-on where requiresCreative problem solverExperience in computer-based operationsFLT counter balance/flexi Bendi experience Key activities and responsibilities:Must have experience of managing a team of warehouse operatives in a fast moving environment.Lead teams responsible for picking and packing, goods in and despatch including staff training and development.Manage the flow of goods in and out of the warehouses in line with business requirements and customer demandsPlan resources to ensure cost-effective productivityDevelop and monitor KPI’s to exceed targets and drive ownership within the teamReview and control Absence and Sickness, time keeping and holidays and where necessary be part of the disciplinary process.Identify, recommend and implement continuous improvements to current processes or proceduresStrive to improve customer service through accuracy and quality (reduction in mispicks/CNF, etc)To complete regular stock counts/PI’s accurately and within the financial boundaries.Ad-hoc projects as required such as moving stock, development of warehouse space. Experience and education:Minimum of 5 years’ experience working in high service level warehouseLeadership and development of Warehouse staffProven success in improving warehouse systems and processesCreative and innovative approach with a high customer service focusExperience of working in high pressured environment handling high number of ordersForklift licence is desirableCompetency in Excel, Word and WMS systemsGood knowledge of health and safety legislation Shift patternMonday to Friday 2pm - 10pm 23 days Holiday - increasing to 25 after 3 years If you feel you have the relevant experience then we'd love to hear from you, apply today!....Read more...
Zest Optical are working in partnership with a leading optical practice in Dublin, Ireland, to recruit an Optical Practice Manager to lead their dynamic, forward-thinking team.
This is an exciting opportunity to take the reins of a high-performing, design-led optical store that has enjoyed a period of strong growth since opening in the City. Your focus will be on driving continued success, nurturing a motivated team, and ensuring every patient receives a truly outstanding experience.
The practice itself is a standout destination – combining cutting-edge optical technology, beautiful modern design, and a premium range of eyewear brands that set the benchmark for optics in London.
Optical Practice Manager – Role
Lead and inspire a passionate optical team to deliver exceptional patient care and customer service
Oversee all day-to-day operations, ensuring smooth and efficient running of the practice
Have autonomy to implement new ideas and initiatives that drive business performance
Support recruitment, onboarding and ongoing staff development and training
Collaborate closely with the senior management team to strengthen brand awareness through local marketing and PR events
Maintain high standards across all areas of the business, from patient experience to commercial targets
Optical Practice Manager – Requirements
Proven success in an optical management or optical supervisory role
A natural leader with strong communication, motivation, and people-development skills
A proactive mindset and an entrepreneurial approach to driving growth and performance
A genuine passion for optics, patient care, and creating an inspiring store environment
Optical Practice Manager – Package
Basic salary up to €40,000 (depending on experience)
Uncapped bonus scheme – current managers earning €500+ per month
A range of additional employee benefits and professional development opportunities
If you’re a driven Optical Manager or experienced Assistant Manager ready to take the next step, this is your chance to join an amazing team.
Apply today or contact Kieran Lindley via WhatsApp for more information.....Read more...
Customer Service Manager Salary 30k dependent on skills and experienceLocation office based daily Cheltenham GL50Full timeWhat We Offer:
Salary £30k/annumCompany pension schemeCycle to work schemeHealth Care Cashplan30 days holiday including bank holidays
Our client &SONS are seeking a Customer Service Manager to oversee their customer service team. The successful candidate will ensure the smooth running of their customer support function, delivering exceptional service across all channels while reflecting the brand’s values. This role will not only manage the customer service team but refine processes, and act as the voice of the customer within the business, feeding valuable insights back into product, marketing, and operations.About Us:&SONS are more than just a company - they are a family. With a legacy of excellence spanning many years, they have established themselves as a leader in the workwear inspired clothing industry. Their commitment to quality, innovation, and customer satisfaction sets them apart, and their people are at the heart of everything they do.The Team You Will Be Leading:&SONS have a small team who are very important to their business. They are the ‘face’ of their business, the people who inform, guide, and advise customers on everything from availability, order tracking, and dealing with any problems.The Role:Customer Support Management
Oversee day to day customer service across email, live chat, phone, and social channels.Lead, support, and mentor the customer service team, including onboarding, training, and performance management.Ensure service standards (response times, resolution times, satisfaction scores) are met or exceeded.
Customer Experience & Continuous Improvement
Review and optimise processes for handling queries, returns, exchanges, and complaints.Ensure all customer interactions align with brand tone of voice and values.Use customer feedback and data to identify and resolve pain points in the online experience.Collaborate with Operations to improve fulfilment and return workflows.
Cross-Functional Collaboration
Work closely with Marketing to align on promotions, campaigns, and communications.Provide feedback to Product and Merchandising teams on customer insights (sizing, fit, quality).Support ESG initiatives by embedding repair, reuse, and circularity values in customer communication.
Reporting & Insights
Monitor and report on customer service KPIs.Provide regular insights to leadership to inform product and operational strategy.Track customer sentiment and share trends to help shape brand decision-making.
Skills & Attributes
Strong leadership and people management skills.Excellent written and verbal communication; customer-first mindset.Calm and solution-oriented under pressure.Highly organised, detail-driven, and process focused.Strong commercial awareness of online retail and fashion environments.
Your Experience:
3+ years’ experience managing customer service in fashion, retail, or e-commerce.Proven track record of leading a small-to-mid-sized team.Demonstrable success in improving customer satisfaction and optimising processes.Familiarity with Shopify e-commerce platformsExperience with HubSpot helpdesk/ticketing systems
If you’re based in Cheltenham and passionate about giving garments a second life and want to make a real impact in a growing brand, we’d love to hear from you. Please send your cv by return.&SONS is for everyone. We believe that an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission.We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks. We have zero tolerance for intolerance. We employ the right person for the job, if you are qualified for the position and reading this - we welcome you! INDHS ....Read more...
