Customer Operations Manager Jobs Found 179 Jobs, Page 8 of 8 Pages Sort by:
National Accounts Manager
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! As North America's largest roofing maintenance service provider, we're obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco Roofing and WTI so unique. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Tremco is currently searching for a National Accounts Manager. This is a remote position. This role is primarily responsible for cultivating relationships and improving the revenue and profitability of existing and new National Accounts, along with developing the customer strategies within the National Accounts Program required to achieve, in part, the annual Tremco sales and profit plan. ESSENTIAL DUTIES AND RESPONSIBILITIES: Specific Responsibilities: Target new and develop existing National Account opportunities. Establish senior level relationships within targeted National Accounts. Establish agreements, contracts, MSA's for long-term business with National Account customers. Identify perceived gaps in our value offerings that present opportunities for National Account growth. Manage a revenue forecast process for each National Account. Communicate closely with National Accounts Director, Business Development team within Tremco regarding National Account activity tied to product/service recommendations, bidding, estimating, quoting, project pipeline, forecast, etc. Identify and execute all required sales tools and resources required to positively impact National Account customer satisfaction. Manage margin, revenue growth and account targeting in alignment with Tremco and National Accounts program goals. Manage, mentor, lead team members aligned to the National Accounts program to ensure program goals are obtained. Key Activities: Customer meetings, presentations, and events with Tremco / WTI / Grainger National Account team members. Develop programs, scopes-of-work, pricing, and contract negotiation for national projects. Lead weekly / bi-weekly cadence calls with National Account customers and aligned National Account support teams to ensure all internal/external stakeholders are up to date on the status of the program. Account conflict resolution with corporate contacts and field sales as needed. Presentations to corporate and sales management on account development progress and success. Provide coaching to Tremco reps and Tremco corporate account representatives assigned to manage / develop National Account opportunities (communication, messaging, presentation preparation, pricing, best practices, contract negotiations, proposal submission etc.). Actively communicate with Tremco representatives to ensure they are aware of all National Account responsibilities within their territory (goals and parameters of specific National Account programs; key contract elements; messaging to local site level contacts; expectations, deliverables, and timelines etc.). Participate in monthly meetings with Tremco/Grainger teams to update on past 30 day / next 30-day activities tied to National Account programs. Lead discussions with current and future National Account clients regarding OneTremco / WTI's capabilities in the area of new construction and existing infrastructure. Identify and target National Account clients biggest pain point, and drive education centered around building envelope solutions (roofing, rooftop safety, HVAC, façade, flooring, air barrier, below-grade waterproofing, parking structures etc.). Collaborate with WTI's Accounts team and aligned Tremco representatives to build complex, comprehensive long-term asset management plans (i.e. 5 to 10-year capital plans) that leverage cost avoidance opportunities by prioritizing proactive maintenance, repair, and restoration over replacement. Accountability: Meet and exceed sales targets / plan based on National Accounts program goals. Add and develop new accounts within the National Accounts portfolio. Develop and facilitate senior level relationships at strategic accounts to leverage incremental sales growth. Ability to support international team and coordinate projects remotely (U.S., Canada, International). Provide monthly / quarterly reports on National Account activity. Assist in managing opportunities and reporting within Tremco's CRM systems. Provide monthly status updates regarding National Account activities, as part of the National Accounts intake process. Provide updates as part of the National Accounts MPGT monthly communication. Other Requirements: Travel to National Account locations as needed based on priority business development. Actively participate in various tradeshows and industry networking events. Must have previous experience in developing large corporate accounts. Team selling and leadership experience. Provide strategic and technical insight utilizing industry specific best practices. Ability to present to large groups and deliver Tremco's value proposition. Proficient public speaker. Strong facilitation & communication skills. Proficient in PowerPoint, Excel, Word, Outlook etc. Critical Success Factors: Self-starter - the ability to build something utilizing all available resources. Innovative - the ability to find new methods and solutions to complex and unique customer opportunities. Flexibility - the ability to work with multiple personality types across various divisions / functional areas. Technically Savvy - the ability to harness existing technology to become proficient at delivering a complete vision. EDUCATION: Bachelor's degree from four or 5-year college or university EXPERIENCE: Four to seven years related experience and/or training The salary range for applicants in this position generally ranges between $150,000 and $160,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.Apply for this ad Online! ....Read more...
Administrative Assistant
Main purpose of the job: To provide comprehensive administrative support to a range of services across the organisation to meet the core business needs of the service (as deployed by the Team Leader and agreed with the Customer Service Operations Manager. Main Duties and Responsibilities: Under the direction of the Team Leader, to ensure that key administrative tasks assigned are undertaken and delivered as set out within the Service Level Agreement, meeting agreed timescales and frequency. To work within consistent business support and administration processes and To develop an understanding of the specific business support and administration needs of the service To develop an in-depth knowledge of legislative and statutory requirements of the service area To adopt systems and processes to meet operational needs of the team To adopt a flexible approach to working, and, respond quickly and effectively to peaks and troughs in service To develop an understanding of all business support hubs Specific job activities include:- Meetings Support – including room bookings, collation and distribution of papers, keeping record of attendance and taking minutes at key statutory, strategic and partnership meetings including conferences, Panels and professional meetings. Email Support – including monitoring team/group and duty inboxes, following up any actions as appropriate and responding within agreed timescales. To accurately record confidential information on the relevant IT systems including and run reports for the appropriate service area supported. To support the service area in relation to finance systems, invoicing and procurement, adhering to audit requirements and using specific systems etc. Provision of general administrative support to the service area including keeping track of up-coming events, on-line research and data returns, support for reporting and provision of performance statistics, preparation of legal bundles and contracts etc. Responsibility for collection and distribution of post received in either hard copy or electronic format and scanning as appropriate to ensure a paperless environment is in place Provision of general administrative tasks such as data entry, photocopying, faxing and managing both hard copy and electronic filing systems. Liaison with IT contractor and the Web Team, updating web content for their specific service areas. To support managers/professional staff in ensuring that their electronic diaries are kept up to date with visits, and are accessible to everyone in the team, enabling administrators to maintain up-to-date electronic team calendar. Cover reception areas and other customer focused duties as required to meet service needs and ensure appropriate levels of support is adhered to. Office Supplies - including reviewing stocks and supplies and placing relevant orders and liaising with Facilities on any specialist service requirements for which they hold the The postholder is expected to work on their own initiative, with appropriate advice and guidance from their Team Day-to-day workload will be assigned and managed by the Team Leader. The postholder will be required to adopt an effective and efficient approach to the delivery of the service to enhance outcomes of the service area, as well as consistent working practices and processes which maximise the use of new technology and efficiencies. The postholder will be required to undertake any other duties comensurate with the role and grading as directed and requested by the Team Leader. Essential Good numeracy and literacy skills NVQ Level 2 in Business Administration Experience in providing comprehensive administrative support, across a range of services and/or individuals Experience of managing electronic or hard copy filing systems Demonstrable organisational skills and the ability to organise and prioritise work to competing demands Experience and competence using IT and common business support packages including Word, Outlook, Excel, LiquidLogic, Capita, Child View and Business Objects (BOXI) as well as recognition of the importance of the effective use of ICT to deliver streamlined, efficient administrative tasks Ability to effectively produce a range of documents including letters and minutes of meetings Ability to accurately and efficiently input and maintain information on client contact and case work Ability to communicate in a manner which is easily understood and tailored to meet the needs of the Ability to take ownership of work and fulfil agreed commitments, checking work for accuracy. Demonstrable experience of identifying/recognising potential problems, and taking appropriate action to meet the needs of the service Ability to think about alternative ways of doing things and being open to new work practices and responsive to change. Knowledge and understanding of supporting legislation and current best practice in relation to services. If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri) ....Read more...
National Accounts Manager, Healthcare
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! As North America's largest roofing maintenance service provider, we're obsessed with making good roofs, and good buildings, better. Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco Roofing and WTI so unique. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Tremco is currently searching for a National Accounts Manager in the Healthcare Market. This is a remote position. This role is primarily responsible for cultivating relationships and improving the revenue and profitability of existing and new National Accounts in the Healthcare Market, along with developing customer strategies within the National Accounts Program required to achieve, in part, the annual Tremco sales and profit plan. Specific Responsibilities: Target new and develop existing National Account opportunities, specifically in the Healthcare Market. Establish senior level relationships within targeted Healthcare National Accounts. Establish agreements, contracts, LOC's, MSA's for long-term business with National Account Healthcare customers. Identify perceived gaps in our value offerings that present opportunities for Healthcare growth. Manage a revenue forecast process for each Healthcare National Account. Communicate closely with National Accounts Director, Business Development team within Tremco regarding National Account activity tied to product/service recommendations, bidding, estimating, quoting, project pipeline, forecast, etc. Identify and execute all required sales tools and resources required to positively impact Healthcare National Account customer satisfaction. Manage margin, revenue growth and account targeting in alignment with Tremco and National Accounts program goals. Manage, mentor, lead team members aligned to the National Accounts program to ensure program goals are obtained. Key Activities: Customer meetings, presentations, and Healthcare events with Tremco / WTI / Grainger National Account team members. Develop programs, scopes-of-work, pricing, and contract negotiation for national projects within the Healthcare systems. Lead weekly / bi-weekly cadence calls with National Account customers and aligned National Account support teams to ensure all internal/external stakeholders are up to date on the status of the program. Account conflict resolution with corporate contacts and field sales as needed. Presentations to corporate and sales management on account development progress and success. Provide coaching to Tremco reps and Tremco corporate account representatives assigned to manage / develop National Account opportunities (communication, messaging, presentation preparation, pricing, best Healthcare practices, contract negotiations, proposal submission, etc.). Actively communicate with Tremco representatives to ensure they are aware of all National Account responsibilities within their territory (goals and parameters of specific National Account programs; key contract elements; messaging to local site level contacts; expectations, deliverables, and timelines etc.). Participate in monthly meetings with Tremco/Grainger teams to update on past 30 day / next 30-day activities tied to Healthcare National Account programs. Lead discussions with current and future National Account clients regarding OneTremco / WTI's capabilities in the area of new construction and existing infrastructure. Identify and target Healthcare clients' biggest pain point, and drive education centered around building envelope solutions specific to Healthcare (roofing, rooftop safety, HVAC, façade, flooring, air barrier, below-grade waterproofing, parking structures etc.). Collaborate with WTI's Accounts team and aligned Tremco Corporate representatives to build complex, comprehensive long-term asset management plans (i.e. 5 to 10-year capital plans) that leverage cost avoidance opportunities by prioritizing proactive maintenance, repair, and restoration over replacement. Accountability: Meet and exceed annual sales targets / plans based on Healthcare program goals. Add and develop new accounts within the Healthcare National Accounts portfolio. Develop and facilitate senior level relationships at strategic accounts to leverage incremental sales growth. Ability to support international team and coordinate projects remotely (U.S., Canada, International). Provide monthly / quarterly reports on Healthcare National Account activity. Assist in managing opportunities and reporting within Tremco's CRM systems. Provide monthly status updates regarding Healthcare National Account activities, as part of the National Accounts intake process. Provide monthly updates as part of the National Accounts MPGT communication. Other Requirements: Travel to National Account locations as needed based on priority business development. Actively participate in various tradeshows and Healthcare industry networking events, GPO, Grainger, AHSE. Must have previous experience in developing large Healthcare Systems. Team selling and leadership experience. Provide strategic and technical insight utilizing industry specific best practices. Ability to present to large groups and deliver Tremco's value proposition. Proficient public speaker. Strong facilitation & communication skills. Proficient in PowerPoint, Excel, Word, Outlook etc. Critical Success Factors: Self-starter - the ability to build something utilizing all available resources. Innovative - the ability to find new methods and solutions to complex and unique customer opportunities. Flexibility - the ability to work with multiple personality types across various divisions / functional areas. Technically Savvy - the ability to harness existing technology to become proficient at delivering a complete vision. EDUCATION: Bachelor's degree from four or 5-year college or university (or significant Healthcare experience) EXPERIENCE: Four to seven years related experience and/or training. The salary range for applicants in this position generally ranges between $150,000 and $160,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.Apply for this ad Online! ....Read more...
Warehouse Operative
European Information Technology has been in the retail environment for over 15 years and has a vast portfolio of clients we work with. Our aim is to provide a service to customers meeting their IT needs generally, but also including Installation of network infrastructure, Point of Sale rollouts, Maintenance, Chip & PIN deployments, WiFi and IT procurement.About the RoleThe ideal candidate will be responsible for incoming stock into the warehouse, working from a shared mailbox and stock system.As a warehouse operative, you'll be responsible for all aspects of equipment coming in, tidiness of working environment, stock control and pick, pack and despatch of equipment in line with customer SLA's.Your actions will directly influence the efficiency and cost-effectiveness of the project so attention to detail and accuracy is a must.Reporting into the Warehouse Manager and Operations Director you will cover the day to day duties to support the team with all warehouse activity.The role includes: Ensuring all goods are picked from dispatched according to the picking procedure and orders in the system queuePicking and packing products to correspond with client orders.Working off pick sheets to ensure orders are correct ready for despatch.Using hand scanners to fulfil orders.Always Adhering to strict health and safety policiesMaintain and take responsibility for housekeeping in working area.Ensure all handling, loading and storage of goods is carried out and maintained in a safe manner.Ensure correct labelling of all orders for despatchTo replenish the Warehouse as and when required, ensuring stock is always available for picking on the pick faceEnsure all terminals / consignments are loaded correctly and on time ready for courier collection and within SLAEnsure Warehouse is tidy and equipment received is scanned in on receiptEnsure you are working in accordance with Health & Safety regulationsWorking on any documentation that may assist with the process to ensure we continue to develop and improve upon our service deliveryAnswer and redirect all incoming calls and emails as appropriateUpdate stock system and keep accurate at all timesBoxing & labelling of equipmentLogging equipment into the stock management systemMoving and managing of stock itemsPicking and labelling of stockDispatching stockLoading and unloading of delivery vehiclesCounting of stock for stock checks You'll have Picking experience, used to working in warehouse environmentExperience working within a technology environment an advantage although full training givenHealth and safety savvy and able to use warehouse equipmentGood attention to detailGood communication and organisational skillsThe ability to carry out work accurately and efficientlyThe ability to cope with changing schedules and demandsNatural team playerPrevious experience working in a fast-paced environmentAwareness of good Health and Safety principlesThe role is a physical one, so good health and fitness is essential. You'll enjoy working as part of a small team with a dedicated focus on results and quality.You will be resilient - able to stay positive in difficult situations and you will naturally embrace an inclusive working environment and be committed to doing the right thingForklift experience not essential but desirable The main duties listed above are not intended to be exhaustive and may be revised in accordance with the requirements of the department and the company.A can-do attitude and willingness to support the business to the best of your ability, in line with the company ethos is essential.About YouIdeally you will be an enthusiastic and proactive individual who thrives in a busy environment. You will be confident in working independently and self-motivated in completing tasks, including those with conflicting deadlines. Your verbal and written communication will project an assured and positive style that is confident in working with clients, as well as being solution focused. You will thrive in a dynamic small team environment, demonstrating excellent collaborative skills.Essential Requirements: Excellent verbal and written communication skills.Ability to prioritise workload and work to strict deadlines whilst paying close attention to detail.Ability to work independently with minimal supervision.Works well under pressure.Demonstrate a positive and flexible approach to work.A creative and solution focused approach to problem solving.Friendly and approachable attitude towards colleagues and customers alikeAble to use Microsoft Office / EmailExperience in a similar role / some experience of being a warehouse operative desirable but not essentialFull UK Driving License desirable but not essential The successful candidate will be rewarded with the following salary and benefits: £19,500 - £24,00023 days' annual leave (plus bank holidays)Group Stakeholder pension following a successful probation period All applicants must be eligible to live and work in the UK, and due to the nature of our business have a clean credit/criminal history. EIT Limited is an equal opportunities employer. ....Read more...