Account Manager
Rochester | Monday to Friday 9am - 5pm (37.5hpw) | £32,000 - £37,000pa
KHR is partnering with a distinguished manufacturer who is on the hunt for a dedicated and personable Account Manager based from their modern site in Rochester.
This is a fantastic opportunity to join one of the fastest-growing businesses in Kent who are passionate about their employees, products and customers.
Position Overview
As Account Manager you will be responsible for building and maintaining, strong, long-lasting client relationships, ensuring customer satisfaction to drive revenue growth for the company.
Roles and Responsibilities
- Build and maintain strong, long-lasting client relationships to drive revenue growth
- Act as the primary point of contact for client queries, issues, and order updates
- Conduct regular client meetings to review open orders, update timelines, and provide business updates
- Maintain a high level of customer service by promptly and accurately responding to queries and proactively updating clients on order status
- Address and resolve client issues, complaints, or concerns, escalating internally as necessary
- Coordinate with internal departments to ensure orders are completed on time and in full
- Proactively assist the production department with scheduling information and relaying customer requests
- Work closely with the wider team to provide consistent and accurate communication to clients
- Build an in-depth understanding of customer needs to identify sales opportunities for business growth
- Assist the sales department with quotes and the NPD team with formulations and quotes as required
- Support the procurement and logistics teams with sourcing, dispatch, shipping, and tracking when necessary
- Develop account plans and strategies to retain and increase revenue and market share
- Track and monitor customer satisfaction to identify areas for improvement and trends
- Continuously improve the account function, ensuring an efficient and error-free process
Candidate Profile
- 2+ years of account management experience
- Previous sales/order processing experience
- Ability to resolve issues, handle complaints and queries
- Manufacturing, Engineering or FMCG background
- Strong communication and organisational skills
- Proficiency in ERP/MRP systems and Microsoft Excel
- Ability to multitask, problem-solve, and work in a fast-paced environment
Benefits
- Company events and activities
- Company pension
- Cycle to work scheme
- Free on-site parking
- Referral programme
- x1.5 overtime rate
- 20 days holiday + bank holidays (+ an extra day for each year of service, capped at 1 week)
- Service rewards
- Private healthcare
- Annual salary reviews
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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Fit within the Organisation: This role plays a crucial part of the day to day running of the business, working within a friendly team in comfortable recently refurbished premises based in Tollesbury Essex.
Key Responsibilities Include:
Promote products and services as represented by the company to Retail, Trade and Dealer based clients via (not limited to) telephone, email, Web based orders and ‘face to face’ counter sales
Assist and action interdepartmental engine/parts/service requirements
Identify and source parts and engines via the manufacturers engines, parts and accessories database and catalogues
Deal with customer questions and queries relating all aspects of the company business primarily in relation to engines parts and accessories
Representing and assisting the company during trade shows on an ‘as and when required’ basis
Attend and undertake manufacturer specific/product training as and when required
Goods Inwards processing - To assist as and when required with the process of checking incoming parts orders, goods receive via our in house dealer management system, refilling stock shelfs appropriately and to all company standard operating procedures
Parts order picking and packing - To assist as and when required with customer order picking and packing, preparing orders for dispatch, booking on local freight company systems
Parts department housekeeping - As part of the team you will be expected to assist with the general ‘Good housekeeping’ of all stock parts and locations along with front counter/shop front display areas preserving a tidy and well presented department/shop
General parts department duties - General duties as to assist the parts team and as requested by the Parts manager
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Training Outcome:
The company is proud of its long-term employment history offering an Ideal opportunity for a candidate who is looking for long term employment beyond the term of an apprenticeship
Employer Description:Incorporated in 1973, Volspec ltd has been a driving force within the UK dealer network for high profile brands within their business market, trading from the same premises throughout their trading years. With staff numbers of 20+, Volspec Ltd are now one of the UK’s main Volvo Penta dealers boasting a number of company and individual awards achieved in recognition of customer service excellence and sales achievements.
Now with the addition of additional product brands the business is set for positive future growth.Working Hours :Standard working week is Monday to Friday 8.00am – 5.00pm with a 1 hour lunch break.
Occasional out of normal hours working may be necessary for the working of trade shows and training events.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Team working,Initiative,Non judgemental,Patience,Conversant Microsoft office,Positive Attitude,Product knowledge,knowledge of engines,knowledge of transmissions,Good Time Keeping....Read more...
To contribute to the overall success of the service’s objectives and maintain effective service delivery by:
Ensuring timely and accurate provision of administrative support.
Dealing politely with all customers whilst remaining within procedures.
Highlighting and referring any decisions required outside the scope of this profile.
Responsibilities:
Communicating clearly and concisely with customer group providing information on systems and procedures operating within the respective service.
Responding to customer queries on a timely basis answering them where possible and referring to appropriate person where necessary.
Ensuring that confidentiality as required under Data Protection is strictly maintained reporting any perceived breaches to the line manager.
Communicating with external customers as required ensuring that a professional image is maintained at all times.
Working effectively and flexibly as part of the team assisting others and sharing knowledge openly and willingly.
Participating in open two-way dialogue during Performance Management meetings agreeing own task and development objectives and reviewing these and overall performance against the competency framework.
Participating in training and other development opportunities as agreed within the Performance Management process.
Maintaining good housekeeping standards within own work area immediately reporting hazards and ensuring they are resolved in a timely manner
Bringing to the attention of the relevant party any hazards identified outside of own work area.
Meeting all regulatory requirements.
Complying with Code of Conduct, policies and procedures.
Maintaining all files in an orderly and up to date manner meeting internal standards and external regulatory requirements where applicable.
Providing regular monitoring and measurement statistics as required.
Preparing, printing and distributing standard forms, documents, letters, etc. as required.
Undertaking ad hoc office duties such as typing, faxing, photocopying as and when necessary.
Ordering stationary, supplies and equipment as appropriate to the team’s need gaining approval for expenditure in line with procedures.
To undertake general office management, including premises maintenance and housekeeping.
To provide an efficient, courteous and responsive reception and telephone service to internal and external customers.
Essential
Must have enhanced DBS
Ability to work as part of a team, demonstrating support to other team members and other teams.
Customer and focussed approach to both internal and external customers.
Ability to use Microsoft office applications to an intermediate standard.
Relevant typing qualifications.
Ability to work under pressure and meet deadlines.
Good written and oral communication skills.
Relevant transport to enable to attend meetings/cover etc.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)....Read more...
Our exciting new Data Analyst Apprenticeship is amazing for those who have a passion for data and want to study and work towards a higher-level apprenticeship, equal to a foundation degree. We are looking for individuals who have an eye for detail, the ability to stay organised and focused, who can keep on top of competing demands, making sure all colleagues and customers receive a great service.
Our people are our best assets, so we want to ensure our wellbeing is the best it can be.
You will receive one-to-one support from a dedicated team, generous holiday entitlement and a competitive pension.
As a Data Analyst apprentice, you’ll be working to learn all the skills necessary to harness our data, driving business improvements and enhancing service standards that make a real difference to our customers. In this role you'll be sat in the heart of the business so get ready to be learning all sorts of tasks to support your team and business area, including:
Gathering data from a range of sources
Interrogating and presenting data
Using data to inform decisions/ problem-solving
We are thrilled to offer two Data Analyst apprenticeships in key areas of the business. Both roles will provide great experience and development opportunities.
The teams are:
Customer Service & ICT
Customer Service (Redcar)
Asset & Sustainability
Asset Data Performance(Redcar)
You will complete a Level 4 Data Analyst Apprenticeship Standard which includes an end point assessment. Training:
The apprentice will gain a Level 4 Data Analyst Apprenticeship standard qualification
Training Outcome:
Completing a Data Analyst apprenticeship standard at Beyond Housing can open doors to a diverse range of opportunities
You will recieve information advice and guidance throughout your apprenticeship to help you achieve the right career path for you
Employer Description:Beyond Housing provides 15,000 homes and a wide range of services to over 30,000 customers. We’re one of the largest housing organisations in the North-East and we’re ambitious about achieving our purpose of helping our customers and communities to succeed and thrive. We recognise that our role in our communities, whether that’s through creating work, training and learning opportunities, help people reach their potential, investing in our communities where they need it most.Working Hours :Monday - Friday, 8.30am - 4.30pm (subject to change)Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Excellent Timekeeping,Committed to Learning,Knowledge of Data Protection....Read more...
This role is ideal for individuals passionate about mechanics, problem-solving, and providing exceptional customer service.
Responsibilities:
Assist senior technicians in diagnosing, troubleshooting, and repairing various mechanical and electrical systems
Learn to perform routine maintenance tasks, including inspections, lubrication, and adjustments
Participate in equipment installations and upgrades under supervision
Develop proficiency in using diagnostic tools and equipment to identify issues accurately
Collaborate with team members to ensure timely completion of service requests and projects
Follow safety protocols and guidelines to maintain a safe working environment
Document service activities, including work performed, parts used, and customer interactions
Attend training sessions and workshops to enhance technical skills and product knowledge
Communicate effectively with customers to address inquiries, explain service procedures, and provide recommendations
Assist with inventory management, including tracking parts and supplies used during service operations
Training:Motor Vehicle Service and Maintenance Technician (light vehicle)Level 3 Apprenticeship Standard:
The programme lasts for at least 36 months (3 years) and you'll achieve a nationally recognised qualifications
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-learning modules
Your development is supported through your apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Before the Standard is met, all apprentices must hold a certificate that meets the EU’s 2014 F-gas regulation
Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Employer Description:If you’re thinking of buying a new or used Peugeot, visit Pentagon Peugeot Lincoln. We have a huge selection of new and used Peugeot cars and vans, including the bestselling Peugeot 208 and 2008. We are also proud supporters of the Motability scheme. We use over 25 years of experience in the industry to give you the best possible service, making sure that your time with us is enjoyable and stress-free.
Although we’ve grown to become one of the largest dealer groups in the UK, we haven’t forgotten how important our customers are. We don’t believe in high-pressure selling; we encourage our customers to take their time and make a decision that’s right for them.Working Hours :Monday- Friday
8.30am- 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
Technical Support Engineer
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purposeTo provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services.
Principal duties & responsibilities• Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours.• Support after-sales enquiries and complaints.• Assist with the organisation with the delivery of a Company induction program for new recruits.• Assist in the development and presentation of training programs for equipment and tooling.• Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel• Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity.• Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities• Visit customers globally to complete Warranty and Service Contract work.• Promote and renew Service Contracts for PharmaCare products.• Provide detailed written reports of contacts and visits to customers.• Keep up to date with, and report on, competitor products.• Help to identify new product opportunities through customer discussions and problems.• Help with the development of new products.• Take ownership of customer complaints relating to products and services within your own working areas.• Provide technical support for the purchasing department relating to products within your area of expertise.• Maintaining cost control over supplier pricing and making sure all products are up to date within our ERP System.
Nature and Scope:Position held will, under the direction of the Research, Development & Quality Systems Manager, provide technical support and advice to all departments as well as external customers and agents. The post holder will often work unsupervised, for example when working off-site. The position will involve travelling to customer sites and therefore, overnight and foreign travel will be required.
Key Performance Indicators:• Reduced customer claims• Increased customer satisfaction• Shared technical knowledge and accessibility• Increase service contract levels
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.• Compliance with all policies, procedures, and safety rules & regulations.
Applicants must have a full driving licence and a valid passport, with overnight visits to customers required on some occasions.
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time
Pay: £26,000.00-£31,000.00 per year
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• On-site parking• Store discount
Education:• Certificate of Higher Education (required) – Recognised Engineering qualification eg. City & Guilds, HND, HNC
Experience:• Industrial engineering: 2 years (required)
Language:• 2nd language (Desirable)
Willingness to travel:• 50% (required)Work Location: Long Eaton, Nottingham / On the road
Click 'Apply' to forward your CV.....Read more...
Technical Support Engineer
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purposeTo provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services.
Principal duties & responsibilities• Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours.• Support after-sales enquiries and complaints.• Assist with the organisation with the delivery of a Company induction program for new recruits.• Assist in the development and presentation of training programs for equipment and tooling.• Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel• Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity.• Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities• Visit customers globally to complete Warranty and Service Contract work.• Promote and renew Service Contracts for PharmaCare products.• Provide detailed written reports of contacts and visits to customers.• Keep up to date with, and report on, competitor products.• Help to identify new product opportunities through customer discussions and problems.• Help with the development of new products.• Take ownership of customer complaints relating to products and services within your own working areas.• Provide technical support for the purchasing department relating to products within your area of expertise.• Maintaining cost control over supplier pricing and making sure all products are up to date within our ERP System.
Nature and Scope:Position held will, under the direction of the Research, Development & Quality Systems Manager, provide technical support and advice to all departments as well as external customers and agents. The post holder will often work unsupervised, for example when working off-site. The position will involve travelling to customer sites and therefore, overnight and foreign travel will be required.
Key Performance Indicators:• Reduced customer claims• Increased customer satisfaction• Shared technical knowledge and accessibility• Increase service contract levels
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.• Compliance with all policies, procedures, and safety rules & regulations.
Applicants must have a full driving licence and a valid passport, with overnight visits to customers required on some occasions.
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time
Pay: £26,000.00-£31,000.00 per year
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• On-site parking• Store discount
Education:• Certificate of Higher Education (required) – Recognised Engineering qualification eg. City & Guilds, HND, HNC
Experience:• Industrial engineering: 2 years (required)
Language:• 2nd language (Desirable)
Willingness to travel:• 50% (required)Work Location: Long Eaton, Nottingham / On the road
Click 'Apply' to forward your CV.....Read more...
Customer engagement; assisting with customer enquiries online and via email, telephone, video/text chat in accordance with company guidelines.
Learning about the Aviation industry and airport partners.Monitoring, responding and escalating passenger queries via social media platforms.
Responding and escalating airport passenger enquiries via email communication.
Assisting passengers with completion of pre-departure enquiries and services such as transport tickets, electronic visa submission.
Represent our airline clients by providing reservation support, ancillary collections and answering general enquiries
Providing passenger support in times of travel disruption, including delayed, cancelled and missed flight scenarios.
Carry out duties to support the Lost Property service including collections, re-uniting items and maintaining passenger communications.
Learning multiple airline GDS reservations systems, including ticketing and revenue collections on behalf of our airline clients.
Training Outcome:Possible full-time position available.Employer Description:Skybreak is an established provider of Aviation Passenger Services. Part of the Bland Group, we have been delivering passenger services, for over 30 years. As an established business we provide individually tailored solutions to meet the requirements of our aviation partners both on-airport and remotely via our digital communication channels.
Our customer service teams are available 365 days a year at both London Gatwick and Heathrow Airports, and via our digital communication channels.Working Hours :Shift work 4 days on, 2 days off. 06:00 - 13:30 x 2 and 13:30 - 21:00 x2.Skills: Communication skills,IT skills,Confident,Multi-task....Read more...
In this role you will also receive seamstress training and will learn to alter menswear, suits and trousers, dresses etc
The role will also involve maintenance of the website and input to the Facebook page, blog, Instagram and will be largely responsible in dealing with online sales arising from e-commerce on the company’s website
Greeting and serving customers face to face and over the telephone Providing customer with specialist advice, help and guidance Handling payments
Receiving, processing and recording new stock
Building customer loyalty
Managing own workload to ensure customers' orders are completed
To assist colleagues as directed
Representing Amble Pin Cushion to all customers and callers, so as best to present the business
Any other duties reasonably required by you
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Strong possibility of employment upon successful completion of the apprenticeship programme
Employer Description:Amble Pin Cushion is a busy family business, based in the Northumberland fishing town of Amble. Our friendly staff are enthusiastic experts for all things fabric and yarn. We provide an outstanding service and top quality products.Working Hours :Monday - Saturday. Exact working days and hours to be confirmed.Skills: Creative,Initiative,Non judgemental,Patience....Read more...
As an apprentice, you will support the International Customer Services team with administrative tasks, helping to ensure the smooth running of day-to-day operations. You’ll develop valuable skills in communication, organisation, and customer service, laying the foundation for a successful career in business.
Provide general administrative support including filing, data entry, photocopying, and scanning documents.
Answer telephone calls and respond to emails in a professional manner.
Assist in scheduling meetings, preparing agendas, and taking minutes.
Maintain accurate records and update internal databases.
Support other teams with routine tasks as requested by your line manager.
Greet visitors and handle incoming and outgoing mail.
Help with the preparation of reports and presentations.
Support at customer and visitor events.
Ensure compliance with company policies and procedures.
Training Outcome:Opportunities for progression and permanent employment upon successful completion.Employer Description:Metamark is a Materials Company. We are not just a materials distributor, we manufacture too. We’re praised for our exceptional service and our products outperform others in real-world applications, yet they often cost less. Established in 1992, Metamark is everywhere and our products are now specified daily by sign and digital professionals around the world.
Our class-leading manufacturing, selection and conversion processes guarantee the highest standards of quality, technical compatibility and consistency in the industry.Working Hours :Monday - Friday. Shifts to be disclosed.Skills: IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
Stock takes and controls
Ordering of stock items: batteries, hearing aid accessories, and cleaning supplies
Ensure patient questionnaires are filled out
Communicating with G.P’s
File customer records on a regular basis
Manage internal diary admin reports – open and problem pathway, callbacks
Completing pre-appointment calls and reminder letters
Operation of till, credit card transactions
Covering Hearcare Reception Desk (includes answering phones, taking appointments, dealing with general queries etc.)
Ensure the telephone is answered promptly and in the correct manner
Ensuring point-of-sale is current and well displayed, ensuring test room is always clean, neat and tidy and ready for the customers
Maintaining mandatory training modules on i-learn
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Potential for full time employment on successful completion of the apprenticeship
Employer Description:We’ve been a family-run business for 40 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers.Working Hours :Monday to Saturday, 9.00am to 5.30pm, Sundays off and also a day off through the week if you worked a Saturday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:
Use of diagnostic equipment to identify vehicle faults
Testing of parts and systems to ensure correct working
Following checklists to ensure all critical parts of vehicles are examined
Carrying out bumper to bumper overview, service, and inspection
Maintenance of electronic systems including on- board entertainment systems
Completion of legible and accurate paperwork for the customers and centres records
Maintenance of a clean and tidy work environment
You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.
Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this apprenticeship programme. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
Interest in vehicle engineering
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:What training will the apprentice take and what qualification will the apprentice get at the end?
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the garage, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the apprenticeship programme, you will receive the following:
Level 2 Apprenticeship Standard in Autocare Technician Certificate in Automotive Refrigerant Handling
Level 2 qualification for safe isolation of electric and hybrid vehicles
Brand specific certifications
Progression towards Level 3 apprenticeship standard in Light Vehicle Maintenance and Repair
Training Outcome:Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network.Employer Description:Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential.Working Hours :Monday - Friday, 08.30 - 17.30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative....Read more...
Job Title: MOT and Diagnostic Technician
Location: Newbury,
Vacancy Type: Permanent/Full-Time
Salary: £35,000 - £50,000 OTE (Competitive Salary, Uncapped)
Job Summary:
We are looking for a skilled MOT and Diagnostic Technician to join a main dealership group in Newbury. In this role, you will perform MOT tests and a variety of workshop services to meet customer needs and maximize productivity.
Key Responsibilities:
- Conduct Class IV MOT tests.
- Perform routine vehicle servicing and repairs in accordance with brand standards.
- Diagnose faults in vehicle electrical systems and report findings.
- Execute welding repairs and air-conditioning servicing.
- Maintain a clean and safe working environment.
- Communicate with customers regarding vehicle status and recommendations.
Qualifications:
- Relevant City & Guilds, BTEC, or NVQ accreditation.
- Previous experience in a franchise dealership is preferred.
- Valid MOT Tester qualification with strong fault diagnosis skills.
- Commitment to delivering excellent customer service and teamwork.
Benefits:
- Competitive salary and uncapped bonus structure.
- 30 days of annual leave (including bank holidays) with additional leave for long service.
- Birthday day off.
- Discounts on MOTs, services, and parts.
- Life Assurance and Pension Scheme.
- Employee Assistance Programme (BEN).
- Opportunities for professional development and growth.
Hours of Work:
Monday - Friday, 8:00 AM - 5:30 PM (1-hour lunch)
Apply Now!
If you are interested in this vacancy, please click the link to apply or contact Rachael.mortimer@holtautomotive.co.uk....Read more...
Trainee Sales Representative
Location: Ferndown
Salary: £26,000 per annum plus commission
Hours: Monday Friday 8:30am 5pm
We are seeking a motivated and enthusiastic Trainee Sales Representative to join our clients sales team. This is an exciting opportunity for someone looking to start a career in sales, with full training and support provided. The ideal candidate will be personable, proactive, and eager to develop their sales and customer service skills in a professional environment.
Duties:
- Manage the development of new accounts, and maximise business
- Support the sales team in identifying and pursuing new business opportunities
- Build and maintain strong relationships with new and existing clients
- Assist in preparing proposals, quotes, and sales documentation
- Conduct follow-ups on leads, enquiries, and quotations
- Maintain accurate records and update the CRM system
- Attend training sessions and team meetings
- Work towards agreed sales targets and KPIs with guidance from your manager
Skills:
- A genuine interest in a career in sales
- Excellent communication and interpersonal skills
- Positive attitude with a willingness to learn and grow
- Strong organisational skills and attention to detail
- Ability to multitask and manage time effectively
- Proficient with Microsoft Office and general IT systems
- Full UK driving licence is essential
- Previous customer service or sales experience is beneficial but not essential
To apply, please send an updated cv to shannon@holtrecruitmentgroup.com or APPLY NOW!....Read more...
About the Company: We are looking for dedicated and reliable Temporary-to-Permanent Delivery Drivers to join our team. If you have exceptional customer service skills, are a team player, and meet the necessary requirements, we invite you to apply for this exciting opportunity. Key Responsibilities:Perform collections and deliveries efficiently and in a timely manner within the Gloucestershire area.Ensure the safe handling and transportation of goods.Maintain accurate records of deliveries and collections.Provide exceptional customer service, representing the company in a professional manner.Collaborate with colleagues and supervisors to ensure efficient operations.Key Requirements:Must be over 20 years old due to vehicle insurance requirements.Minimum of one year holding a UK driver's license.Reliable and responsible with a strong work ethic.Excellent communication and interpersonal skills.Ability to work well in a team.Benefits:Competitive hourly wage of £10.42.Opportunity for permanent employment based on performance.Full-time and part-time positions available, providing flexibility.Training and support to enhance your skills.Join a dynamic and supportive team within a reputable company.....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.Skills: Communication skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training Outcome:Ongoing training and development within the business.
The expected duration of this apprenticeship is 15 months However, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, Between 7am-10pm.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
To ensure that all treatments are carried out professionally and accurately at all times
To demonstrate a high level of confidence and competence in all services
To undertake any necessary training to improve salon standards and skills
To maintain high quality treatment, in keeping with the clients’ wishes.
To be organised with your day-to-day duties, including checking the appointment book regularly
To ensure that all areas are kept clean and tidy, creating a safe environment for you and your clients
To keep all electrical appliances in good working order, ensuring that any faults are reported
To maintain and update record cards to assist when dealing with customer complaints, marketing, confidentiality and to aid other Stylists and staff with client history
To achieve a realistic target of takings by ensuring maximum use is gained from the appointment system and ensuring the Salon ran adequately at all times
To cover the reception area, when required, assisting with telephone calls, bookings and face-to-face clients
Customer Service:
To ensure that internal and external customer service given within the department is to the highest standard at all times
To deal with any internal and external customer complaints or customer requests as and when required
To be friendly and approachable towards clients and colleagues at all times
To take an active part in increasing clientele on a regular basis
To promote the salon and have a good knowledge of any specialised treatments/services and products available
To ensure that all services and products are charged for at the correct price, in accordance with the price list
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Permanent opportunity with company may be on offer on completion of apprenticeship
Employer Description:Established in 1996 28 years in business, A professional and friendly atmosphere with high standardsWorking Hours :Tuesday - Saturday during salon hours. College day - Monday. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Creative....Read more...
Job Title: Senior Service Architect
Location:- Hampshire + Remote
Salary:- £70-90k + Bens
Overview:
We’re seeking a Principal Service Architect to lead the design and evolution of best-in-class managed services across Voice, Room Technologies, and Digital Signage. This role requires a unique blend of deep technical knowledge and commercial insight to shape scalable, innovative, and cost-effective service offerings. Acting as a strategic bridge between engineering, delivery, and sales, you’ll drive service development, support key client engagements, and influence internal roadmaps.
Key Responsibilities:
Service Design & Strategy
• Design and define managed services for UC, AV/VC, and digital signage.
• Translate customer and market needs into scalable service models (SLAs, processes, HLDs, SOWs).
• Ensure alignment with ITIL and operational best practices.
Commercial & Client Engagement
• Support sales with solution design, proposals, and financial models.
• Drive commercial competitiveness through pricing, margin analysis, and TCO/ROI assessments.
• Present strategies to stakeholders, including C-level clients.
Consulting & Delivery
• Lead client workshops, audits, and transformation roadmaps.
• Collaborate across product, delivery, and engineering teams to ensure successful implementation.
• Mentor internal teams and contribute to enablement and knowledge sharing.
Skills & Experience Required:
• Strong expertise in UC, AV/VC, digital signage (e.g., Microsoft Teams, Zoom, Cisco, Crestron, Appspace, Utelogy).
• Deep understanding of managed services models, ITIL frameworks, and hybrid/cloud environments.
• 10+ years in service/technical architecture, with 5+ in UC/AV/Managed Services.
• Proven consulting experience and ability to influence technical and business stakeholders.
Preferred Qualifications:
• Degree in Engineering, Networking, or related field.
• Certifications: ITIL, CTS, Microsoft 365, Cisco
• Experience supporting global clients and services.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Provide excellent technical support and customer service to our user base
Ensure efficient and timely resolution of incidents and service requests, aiming for a high first-time fix rate
Provide technical support to MS Windows based environment, Networking and ERP solutions
Configure and provision software and hardware (laptops, iPads, tablets, ePods)
Proactive maintenance and health checks of our systems
Perform asset management, stock control and support with equipment decommission
Support projects as technical resource
Training Outcome:Upon successful completion of the apprenticeship and meeting the expected standards for the role, you will be offered a full-time position as an IT Service Desk Analyst.Employer Description:Amari Metals is in the business of metal stockholding and added-value services. Our brands supply a diverse customer base ranging from small businesses to government agencies and FTSE100 companies. Key markets include aerospace and defence, precision engineering, power generation and nuclear.
Our business innovation and technology services function are pivotal to the success of many of the UK's top independent multi-metal stockholders and leading engineering companies. With a nationwide presence, we support over 50 locations and serve more than 1,700 customers. These businesses rely on our support and expertise to maintain their competitive edge and deliver specialised services to their clients.
Our teams of technology professionals work together to design, implement, and manage hardware and software solutions in addition to providing a host of services designed to empower, educate and support our userbase.Working Hours :Monday to Friday
08:30- 17:00Skills: Communication skills,Problem solving skills,Presentation skills,Analytical skills,Team working,Technology enthusiast,Experience of setting up PC,Interpersonal skills,IT literate,Microsoft Excel,Work and Outlook,Positive can do attitude,Flexible,Conscientious attitude to work....Read more...
Main Duties and Responsibilities:
To learn and provide administrational support to the service Centre operation. This role extends to a range of commercially orientated activities for our Workshop, Field Service & Parts operations.
Accountabilities & Commitments Required:
• Commitment to uphold the company values whilst working in a fast paced environment. • Strive to deliver exceptional customer focus whilst learning and understanding the Business KPI’s and targets.• Confidence to engage in a working group as well as working on their own to deliver, within required timescales.
Quality & Environmental Responsibilities:
Responsible for the management, compliance and upkeep of the quality & environmental procedures, records, and documents relevant to the role.
Training:
Business Administrator level 3.
Work Based Training.
End Point Assessment.
Assessor Sessions every 4-6 Weeks.
Training Outcome:There will be a permanent position offered upon successful completion of the apprenticeship to the right candidate with further progression options in the future.Employer Description:Dennis Eagle, part of the Terberg Environmental Group, is a world leader in the design and manufacture of refuse collection vehicles, with an established reputation for supplying quality products that meet the highest expectations in terms of performance, cost and delivery.
Committed to the continued development of innovative solutions for the waste and recycling market, the company provides complete vehicle solutions, producing refuse collection bodies, chassis and bin lifts. Its comprehensive product portfolio offers a configuration to suit every application, and this is backed-up by unrivalled customer service provided by the largest aftersales and support structure in the industry.Working Hours :Monday - Friday, 8am - 4:30pm.Skills: Communication skills,IT skills,Organisation skills,Team working,Forward Planning,Strategic Thinking,Commercial Awareness,Knowledge of Waste Sector....Read more...
As a Hairdressing Level 2 Apprentice, your typical day involves learning and practicing a variety of hairdressing skills while providing excellent customer service. You'll:
Assist senior stylists with client consultations, understanding their desired hairstyles and preferences.
Learn and perform basic hairdressing services such as shampooing, cutting, colouring, and styling under supervision.
Maintain cleanliness and organisation in the salon, including sanitizing equipment and keeping work areas tidy.
Greet clients warmly, offer refreshments, and ensure their comfort throughout their visit.
Learn about hair care products and recommend appropriate products to clients based on their hair type and styling preferences.
Assist with administrative tasks such as booking appointments, managing inventory, and processing payments.
Participate in training sessions and workshops to further develop your skills and knowledge in hairdressing techniques.
Collaborate with senior stylists to provide exceptional service and create a positive salon experience for clients.
Your day as an apprentice will be hands-on and varied, providing valuable opportunities to learn and grow in the hairdressing industry while delivering excellent service to clients.
Training:The apprentice will receive all training in the workplace.Training Outcome:
On successful completion of Level 2 standard in hairdressing, there may be the opportunity to progress onto Level 3 Advanced Hairdressing Standard and a good training programme.
Alternatively become a full-time stylist running a column.
Level 2 Barbering apprenticeship.
Employer Description:Hair salon based in PeterboroughWorking Hours :Tuesday to Saturday. Exact hours to be discussed at interview stage.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Logical,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Do you want to join one of London’s favourite pizza destinations? I am looking for passionate, driven General Manager to join a fast-growing, vibrant Fast-Casual concept known for its incredible customisable pizzas and exceptional dining experiences. This is a unique opportunity to be a key part of a thriving team, delivering outstanding food quality and top-notch customer service in a fun, fast-paced environment. As a General Manager, you'll responsible for all day-to-day operations, from managing team performance to ensuring the highest standards of food quality, cleanliness, and customer satisfaction. With exciting growth plans, this role will offer plenty of opportunity to develop within the brand.The Ideal General Manager:
Experience in high-volume Fast-Casual or Casual Dining environments Strong leadership skills and a passion for delivering great service A proactive approach to problem-solving and team development Flexibility, adaptability, and a hands-on approach Focused on results and motivated by achieving sales and customer targets
What’s in it for you?
Competitive salary package of up to £50,000.Bonus and performance-based incentives Progression opportunities within a fast-growing brand A supportive, energetic work environment
Are you ready to step up and be part of an exciting journey with an innovative brand? Apply now and bring your energy and expertise to a team that’s all about great pizza and even better customer experiences!If you are keen to discuss the details further, please apply today or send your cv to ben@cor-elevate.com....Read more...
Receiving customer enquiries by email and telephone.
Processing orders manually or via their online selling channels.
Produce new listings for items.
Book out sold items.
Ordering new stock.
Inputting data onto the system and spreadsheets.
Receiving goods and dispatching items.
Other administrative duties.
The ideal candidate will have excellent written and verbal communication skills and be computer literate. You must have a basic understanding of Microsoft Excel and Word, be able to follow customer briefs and instructions, be able to work to deadlines, strong attention to detail and be able to work well under pressure and as part of a small, hands-on team. Previous customer service experience will be an advantage.
This role will be working towards Business Administrator level 3 qualification supported by starting off.
Training:
Level 3 Business Administration
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week.
Training Outcome:Possible full time permanent position upon completion of the apprenticeship.Employer Description:Established in 2003, our client specialises in the supply of Saab, Volvo, Mercedes, and Smart car parts via online ordering. They offer an extensive range of products of each of the car brands that they specialise in and can offer a fast and efficient service to their customers. Our client offers products from a wide selection of market-leading automotive parts suppliers such as: Koni Suspension, Bilstein suspension, Black Diamond Braking & Clutches and more.
They are now looking for a motivated individual to join their administration team.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Ensure that training agreements and records are filed accurately and undertaken on a daily basis.
Produce accurate records and documents including emails and letters. Maintain documents within Teams channels, ensuring sensitive and confidential information is handled in compliance with the Council’s procedures.
Support the administration of the training budget, in liaison with the People Development Manager.
Support the People Development Assistant in undertaking structure updates and career grade schemes.
Monitoring & maintenance of People Development inbox enquiries.
Support the evaluate and effectiveness of courses and training programmes undertaken internally and externally, and record findings.
Support and maintain effective systems including relevant areas of iTrent.
Manage resources for events and ongoing training activities e.g., stationery, venues, refreshments and IT equipment.
Support the People Development Assistant with the maintenance of the corporate job evaluation database and associated records.
Administrative system support for Skill gate and iHasco.
Working with Career Track to support the apprenticeship programme, as required.
To support the People Development Manager with any relevant projects and initiatives.
Understand relevant laws and regulations that apply to their role including data protection, health & safety, compliance etc.
To contribute to high quality management standards and best practice across the service, reflecting the values of the Council.
Ensuring that time is managed effectively to achieve Customer Service Practitioner Apprenticeship Standard.
Any other duties as required by the People Directorate.
Training:Level 2 Customer Service Practitioner Apprenticeship Standard.
Town Hall, Station Road, Clacton on Sea, Essex, CO15 1SE.Training Outcome:Career progression will be dependent on vacancies becoming available within the team or wider organisation. Internal employees can apply for roles as and when they are advertised.Employer Description:Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, the largest town. Other towns are Brightlingsea, Harwich, Frinton-on-Sea and Walton-on-the-Naze along with a number of rural areas. Economic Growth sits within the Economic Growth and Leisure department and work closely with the Creative & Cultural team as well as Planning and Assets.Working Hours :Monday - Thursday, 08:45 - 17:15.
Friday, 08:45 - 16:45.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Creative,Initiative....Read more...
