Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm.
This role of Parking Appeals officer will pay between £25.96 an hour via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
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Duties to include but not limited to:
Report to the Workshop Foreman
Carry out general housekeeping tasks (Tidying up loose charge leads, ensuring we have a safe working environment)
Cleaning down machines using the jetwash
Take instruction from PDI tech supervisor
Shadow PDI Techs and Senior engineer initially
Once qualified you will be carrying out PDI inspections independently
Learn about the equipment you are using. IPAF training will be provided
Training:Mechatronics Maintenance Technician Level 3/Skills England.Training Outcome:We have in place a pathway to get to CAP qualified powered access engineer level which commands a salary more than £43000.00 per annum after a period of 4 years after the completion of the apprenticeship. This entails an on-the-job training programme and certification to achieve this. There are then options to remain in the workshop setting or become a mobile engineer on the road attending customer sites. There are also then prospects to become senior engineer and assistant foreman and foreman level where again the salary prospects increase further.Employer Description:JPS Platforms are a market leading powered access rental company. We operate out of our premises in Harlow and service from the South Midlands to the South coast and the whole South East of the UK. We supply powered access machinery to customers within many different commercial sectors. Construction and maintenance being some of the main areas that we supply to. Our aim is to provide the best service possible to our clients so that we retain their custom and we can continue to build our business. The excellent service starts when we get machines ready for hire and the performance of the machine whilst in hire to the customer. And this is where excellent workshop performance becomes invaluable.Working Hours :Monday - Friday - 07:30 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Enthusiastic/Motivated,Adaptability,Safety Awareness,Reliable....Read more...
In this role, you'll be the first point of contact for our managed service customers, helping to resolve technical issues and ensuring a smooth and supportive experience. Your responsibilities will include logging and managing support tickets, handling follow-ups and escalations, and delivering remote and telephone-based support for client infrastructure and end users. We’re looking for someone who enjoys solving problems, communicates clearly and confidently, and takes pride in providing helpful, timely support. A logical and thoughtful approach to troubleshooting and customer service is essential, along with a genuine enthusiasm for technology and teamwork. If you're someone who enjoys helping others and wants to grow in a supportive, inclusive environment, we’d love to hear from you!
Key responsibilities:
Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes
Respond appropriately to technical issues raised, through resolution or escalation
Prioritisation and management of workload to ensure contractual SLAs are met
Act as the first point of contact for technical issues raised
Log all service tickets received via telephone, email and service portal then handle accordingly throughout the stages of the ticket
Provide efficient customer service to a vast client base
Work in accordance with company values, policies, procedures and standards.
Building and maintaining strong relationships with customers through the support you deliver
Maintain concise and clear documentation via ticketing system and knowledge base Essential skills, characteristics and experience You’ll thrive in this role if you:
Are motivated and enjoy working in a fast-paced support environment
Have a positive, solutions-focused mindset and a commitment to excellent service
Feel confident diagnosing and resolving technical issues
Can work independently but also value collaboration and shared success
Take pride in ensuring our customers feel supported and informed every step of the way
Can demonstrate an interest in IT, software and hardware
Hold a valid UK driving license and have access to your own vehicle
Training:Expected duration: 17 months Apprenticeship level: Level 3 (Advanced) Programme: Information Communications Technician During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard. The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support TechnicianEmployer Description:Comms UK is a Telecoms and IT provider for businesses. We primarily operate in the Dorset and Hampshire areas and have circa 500 active customers
We install and support solutions to businesses of all types and size with a suite of products and services to provide a complete IT & telecoms package
We have built an outstanding reputation over our 30 years in business with our existing and often longstanding customers due to delivering quality products with outstanding service and integrity. We are steadily growing as a business and looking for exciting talent to join our excellent teamWorking Hours :37.5 hours (8:30 am to 5pm including 1 hour lunch). Training day will be treated as day in the office for learning only. We will incorporate all learning time into 1 day a weekSkills: Communication skills,Customer care skills,Problem solving skills,Team working,Initiative,Microsoft 365,MAC OS Support,Wifi Solutions,Hardware & Software Knowledge,LAN/WAN,Motivated,Work in a Fast-Paced Setting,Positive Mindset,Confident,Able to Drive....Read more...
The broad purpose of the role is to deliver exceptional service to everyone accessing YMCA Humber. Throughout the apprenticeship programme, our receptionist will be trained in a variety of core duties, including front-facing service delivery, customer advice and guidance. They will support visitors, residents and staff with any enquiries they may have. In addition, our reception team will become an integral part of the organisation and be the initial point of contact for YMCA Humber.
You will have the ability to:
Understand the different needs and priorities of YMCA Humber’s customers, and how best to manage their expectations.
Use systems, equipment and technology effectively, meeting the overall business delivery needs.
Treat customers as individuals, providing a personalised customer service experience.
Produce accurate records, documentation and reports to the highest level.
Work fluidly and effectively in all customer areas, including reception, office administration and front-of-house services.
Communication and Teamworking:
Ability to plan and review workloads with support, ensuring the best use of time to complete allocated tasks efficiently.
Good communication skills with internal and external stakeholders using appropriate methods and professional language.
Demonstrate good communication skills, whether face-to-face, by telephone, in writing or via digital platforms.
Keep up to date with developments to enhance relevant skills and take responsibility for your own professional development.
In addition to the key tasks, you will work alongside the Customer Service and Front-of-House teams, who will support you through your learning journey. You will also be supported by a dedicated Workplace Trainer who will guide you through your Level 2 Customer Service Practitioners.Training:All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.
You will complete a mixture of on and off-the-job training, including workshops, face-to-face training and online sessions. You’ll also be supported by your colleagues at all times, and will have a full induction.
You will have a review every 8–12 weeks with your Line Manager and Trainer to discuss your progress. Training Outcome:YMCA Humber are offering this apprenticeship with the view of the successful candidates continuing to a long-term career within the industry. We offer you training and development opportunities to allow you to reach your full potential.Employer Description:YMCA Humber is a well-established charity providing supported accommodation and vital services to young people and adults across North East Lincolnshire. As an organisation we offer a safe and supportive home to individuals aged 16 and above who have experienced homelessness.
Based at our flagship facility on Freeman Street in Grimsby, our team help build the essential skills needed for independent living, including wellbeing support, financial advice, and helping overcome personal challenges.
Beyond housing we deliver a wide range of youth and community services, including open-access youth clubs, outreach programmes and a local mobile youth bus; all of which focus upon local young people aged 8 to 19 across our community.
Since 2024, we have taken on the management of Clee Fields Sports Facility on Ladysmith Road in Grimsby, a state-of-the-art sports facility which offers a modern space for football, rugby and community activities.
At the heart of everything we do is our local community and nowhere is more integral to this than our Bradbury Café. This local hub is an amazing place to meet for a coffee and cake, or to have a substantial meal, with our amazing Meal of the Day being the most popular purchase to all those who visit us.
At YMCA Humber, we believe in the potential of every single person, be they a resident, youth member or visitor; and through compassion, inclusion, and opportunity, we work together across the organisation to transform lives, one individual at a time.
As a Real Living Wage employer and disability confident organisation we pride ourselves on the inclusive and supportive environment we provide all our employees. From the moment you join our team you will receive a warm welcome, have the opportunity to grow in confidence and be happy in the knowledge that YMCA Humber are here to enhance your role and skills throughout your time with us.Working Hours :Working flexibly between standard operating hours of 08.30 – 16.30, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative,Patience,Confident,Personable,Reliable,Willingness to learn,Ability to work flexibly,Drive and ambition....Read more...
Manufacturing equipment Services Sales Executive required to continue post capital equipment sales client relationships and identify opportunities to increase revenue from existing engineering, aerospace, pharmaceutical and manufacturing clients.
Requirements
Technical sales experience of capital equipment, Measuring Instruments, material testing or related to Automotive, Aerospace, Construction, Medical, Electronics, Bio Tech, Pharmaceutical, Textile, Oil and Gas, Research institutions or similar industries.
Full clean UK driving license, role will include 60% UK travel.
Understand profitable and sustainable service products.
Ability to understand and sell technical service products, negotiate contracts, manage accounts, build relationships and when needed prospect.
Responsibilities
Collaboratively internal Customer Experience team to understand clients needs to present best solutions.
Develop accounts, run review meetings and up sell services.
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Field Service Engineer Salary £28,238 dependent on experienceBased at Welwyn Garden City AL7 covering Barnet, East Berkshire and BedfordshireFull UK driving licence requiredFull time – on call 1 in 4 – additional £100 for on call week + overtime for hours outside normal contracted hoursJob purpose:The Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.Key Responsibilities:
Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.Ensure all paper work relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Once fully trained undertake out of hours responsibility when rostered.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.ensure the vehicle safety check and the van check sheet are done each weekMaintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.Prioritise and organise your work load, referring to Line Manager as and when appropriateBe responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role.
Qualifications:
Full UK driving licenceSuccessful enhanced DBS checkGeneral workshop knowledgeBasic electrical knowledge including 12v/24v D.C. systemsAble to move and handle loads and equipment safelyExperience of face-to-face customer contact.Previous delivery driver experienceAn awareness and understanding of people with disabilitiesFlexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographsGood written and verbal communication skills.Ability to relay clear instructions to clients.Awareness of hand-held scanners.
Physical demands of the job:
Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingworking in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms)Use of ramps and any other agreed moving equipment.
Most challenging/difficult part of the role:
Flexible working/responsive to changing priorities as set by Line Manager or Customer Service teamCommitting to being available for short notice overtime necessitated by emergency response requirementsResponsibility of out of hour’s duties.
Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. Interested in this Field Service Engineer role? apply with your updated CV. INDHS ....Read more...
A leading provider of industrial equipment is looking for a Sales Representative to drive contract renewals. If you have a strong sales background and thrive in a customer-focused environment, this role is for you
Responsibilities
Re-establish relationships with previous clients and proactively engage with competitor accounts to win new business.
Build strong relationships to understand customer needs, industry challenges, and position yourself as a trusted advisor.
Maintain and grow contract accounts by identifying evolving customer needs and expanding contract scope year over year.
Manage and divert incoming service calls to ensure prompt and professional responses.
Responsibilities
School qualification or office-based apprenticeship (additional business training preferred).
Four years in sales, preferably in industrial equipment, engineering, or B2B services.
Strong relationship-building, negotiation, and contract management skills.
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Bodyshop Manager:
- Earning Up to £75,000 per annum
- Company Benefits
- Permanent Vacancy
Our client, a busy Bodyshop/Accident Repair Centre in the Portsmouth area are currently looking for an experienced Bodyshop Manager.
Roles and Responsibilities for the Bodyshop Manager role:
- Manage activities of the production/workshop operations to ensure efficient work scheduling
- Implement/manage work processes to ensure quality/service levels meet or exceed expectations
- Hold daily production meetings to ensure work completion targets with team leaders, parts and reception staff
- Identify training and development needs and (subject to approval) implement required training and/or coaching
- Quality Control checks before returning to the customer
Skills and experience required as a Bodyshop Manager:
- Previous experience in a similar role or as a Workshop Control is required for this position
- A team player approach is essential
- A strong leader, who will lead their team to produce a result in terms of customer service, efficiency, and profit
- You will have a clear understanding of modern repair processes and techniques, also an eye for driving sales opportunities combined with strong interpersonal skills
If you want to hear more about the Bodyshop Manager role, please send us your CV by clicking apply now or by contacting Piam on 01202 552915 / piam@holtautomotive.co.uk to discuss further.
Bodyshop Manager £75,000 Bodyshop Portsmouth
Bodyshop Manager, Site Manager, General Manager, Workshop Manager....Read more...
General Manager – High-Volume Casual Dining – Up to £80,000The Role: We are seeking an exceptional General Manager to lead a high-volume, fast-paced casual dining restaurant in London. This is a venue where customer service, guest experience, and interaction are at the heart of everything they do. The successful candidate will be a strong, hands-on leader with proven experience managing large teams (80+ staff), driving operational performance, and overseeing full P&L accountability.Key Responsibilities:
Deliver exceptional guest experiences through strong leadership and active engagement with customers.Manage day-to-day operations while maintaining a clear focus on long-term business goals.Take full ownership of P&L, ensuring financial targets and operational efficiency are achieved.
Ideal Candidate:
Proven experience as a General Manager in a high-volume restaurant environment.Outstanding leadership and people management skills.Strong commercial and financial acumen with P&L management experience.Passion for delivering exceptional customer service and creating memorable guest experiences.
Please apply today or send your CV to Kate B OR call 0207 790 2666....Read more...
Assisting with vehicle servicing and routine maintenance
Diagnosing faults and carrying out repairs under supervision
Using workshop tools and diagnostic equipment
Maintaining a clean and safe working environment
Attending college or training provider sessions as required
Training:You will be required to attend Hadlow College one day per week during term time to undertake the Motor Vehicle Service and Maintenance Technician - Light Vehicle (level 3) Apprenticeship Standard.Training Outcome:Potential for the right candidate to train and progress to Master Technician level.Employer Description:Kemsing Motor Company was established in 1998. We pride ourselves on great customer service. We carry out MOT's, vehicle diagnostics, servicing and repairs on all makes. We have a large range of diagnostic equipment, our staff are being continuously trained, and we are one of the only independent garages in the Sevenoaks area to have a technician trained to master tech level.Working Hours :Monday - Friday 8am - 5:30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,A can do Attitude....Read more...
About the Company: We are looking for dedicated and reliable Temporary-to-Permanent Delivery Drivers to join our team. If you have exceptional customer service skills, are a team player, and meet the necessary requirements, we invite you to apply for this exciting opportunity. Key Responsibilities:Perform collections and deliveries efficiently and in a timely manner within the Gloucestershire area.Ensure the safe handling and transportation of goods.Maintain accurate records of deliveries and collections.Provide exceptional customer service, representing the company in a professional manner.Collaborate with colleagues and supervisors to ensure efficient operations.Key Requirements:Must be over 20 years old due to vehicle insurance requirements.Minimum of one year holding a UK driver's license.Reliable and responsible with a strong work ethic.Excellent communication and interpersonal skills.Ability to work well in a team.Benefits:Competitive hourly wage of £10.42.Opportunity for permanent employment based on performance.Full-time and part-time positions available, providing flexibility.Training and support to enhance your skills.Join a dynamic and supportive team within a reputable company.....Read more...
1.To contribute individually and as part of a team to the delivery of high-quality administration support to the waste collection & disposal services.
2. To undertake any appropriate training as and when required. To complete the level 2 customer service qualification as a key part of the apprenticeship.
3. To gain an understand of the city councils recycling and waste policies, working within the waste administration team to increase the awareness of the importance of recycling and waste.
4. To visit premises with the waste officers, gaining experience within the waste services operational functions.
5. To gain experience in clerical and administrate skills, including utilising pre-designed computer programmes and associated equipment as a tool in the provision of providing admin support.
6. To learn how to maintain systems including statistical information and data, maintaining files and records, produced from inputting weighbridge tickets and information from spreadsheets.
7. To commit to continual professional development and undertake any training and development deemed necessary to fulfil the criteria of the post.Training Outcome:Customer Service OfficerEmployer Description:Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.Working Hours :Monday-Friday, shifts TBC.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working....Read more...
The successful candidate will be trained in all aspects of customer service
You will also be trained in all aspects of working in a busy parts department
You will be dealing with customers on the telephone, in person on the front counter and also in the main workshop
You will be trained to use a computer system and book "goods in" deal with labelling goods and the location of them and updating pricing on the computer
You will be trained in picking of sales orders, stock checking
Training:
Intermediate Level 2 Customer Service Practitioner Apprenticeship Standard
EPA - End Point Assessment
Functional Skills in English & math's (if required)
Employee Rights and Responsibilities ERR
Personal Learning and Thinking Skills PLTS
Training is by way of one day each week at our Doncaster centre in Armthorpe
Training Outcome:The possibility of progression and full-time employment.Employer Description:At Star Commercials Ltd we are one of the UK's Largest Mercedes Benz Specialists. Our team are highly trained, experienced technicians, combining over 100 years' top-level workshop and maintenance experience on all major trailer and truck makes and models with specialist knowledge of Scania, Mercedes and DAF commercial vehicles.Working Hours :Monday to Friday between 8:30am to 5:00pm including one day release day at college 9.00am to 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Physical fitness,Safety Conscious,Reliable,Punctual,Eager to Learn,Hardworking....Read more...
Install, maintain, and troubleshoot complex equipment and IT systems, resolving issues across electrical, mechanical, and electronic control systems.
Embrace the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
Work collaboratively with engineers, technicians, and key stakeholders to ensure seamless and efficient operational continuity.
Driving self-improvement and continuous professional development in order to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support.
Training:Level 3 Mechatronics maintenance technician apprenticeship standard.Training Outcome:Apprentices will gain a good grounding across our Service lines of business and so there are multiple internal lines of progression, according to your individual area of enthusiasm. Employer Description:Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.Working Hours :Monday to Friday, varied working hours depending on customer need but generally between 8am and 6pm up to 37.5 hours per week. Work is field based and so travel will be required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
Your key responsibilities will be to:
Learn to accurately pick, pack, and dispatch customer orders and assist with receiving and checking deliveries
Support stock organisation and replenishment and maintain a clean and safe working environment
Participate in stock takes and inventory checks and develop teamwork and communication skills in a fast-paced environment
What you will learn:
Warehouse operations and logistics processes and health and safety standards and manual handling techniques
Inventory management and stock control
Use of warehouse equipment and systems
Professional workplace behaviours and customer service
Training:You will gain the following qualifications:
Level 2 Property Maintenance Operative Apprenticeship
Functional Skills in English and maths (if required)
Training Outcome:
This apprenticeship offers a strong foundation in warehouse operations, with clear pathways for progression
On completion, apprentices can move into permanent roles such as Warehouse Operative
With continued development and curiosity about the wider business, there are opportunities to explore roles in sales, customer service, inventory control, and branch operations - supporting long-term career growth across multiple departments within the business
Employer Description:We are a national distributor operating across multiple sites throughout the UK, and proudly supporting more than 20,000 customers across a wide range of industries.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: positive attitude,Reliable,team player,Willing to learn,Attention to detail....Read more...
As an Operations Assistant, you will play a key role in supporting the Operations Manager to ensure the smooth running of daily activities within the department.
Responsibilities
Accurately process sales orders and ensure they meet customer requirements.
Check stock availability and collaborate with Production and Purchasing to meet demand.
Generate monthly KPI reports and present to management.
Investigate stock discrepancies and resolve issues with relevant departments.
Skills
Strong attention to detail and accuracy.
Excellent organizational and time management skills.
Clear communication, both written and verbal.
Team player with a proactive, problem-solving mindset.
Experience in sales support and customer service.....Read more...
After Sales Representative required to sell after sales products in a defined region ensuring customers maximise their precision engineering industrial machine ownership experience.
The idea candidate will have a successful track record in customer experience sales and understand the value add for equipment owners in additional and enhanced services.
Requirements
After sales experience.
Role
Part of the UK Customer support team you will develop a relationship with customers by understanding their business, then recommending appropriate and value add services.
Maximise opportunities while machines are under warranty working closely with service administration team to engage with customers to build long term partnerships....Read more...
To provide an efficient, friendly information service to customers attending in person at the housing advice centre, by telephone and email
Accurately administer the housing services systems
Provide advice and support to customers with benefit enquiries, undertaking face to face and over the phone appointments
To respond to customer queries in relation to their homelessness applications
To support the delivery of the Discretionary Welfare Assistance Scheme, providing admin support and liaising with applicants, referral agencies and suppliers
To keep updated with the latest guidance and information and maintain a good working knowledge of all procedures
To work cooperatively with other members of the housing and homelessness service to ensure that customers are given correct advice and are dealt with in line with procedures and policy
To contact other council departments and organisations on behalf of customers, as required to clarify and help resolve customer requests where appropriate
To provide information to a range of organisations including internal departments such as Guildhall Customer Services and planning, to other councils and voluntary and statutory organisations regarding customer applications and enquiries.
Work towards the council’s values, Committed People, Creative Council, Strong Performance, Good Governance, Customer Focus
Aware of councils safeguarding policy and how to report any concerns
Aware of the councils health and safety policy and committed to safe working practices
Training:Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and Maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Practictioner Level 2 qualification.
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.Training Outcome:The role will help you develop key transferable skills and help to instil a good work ethic.
The experience you gain will stand you in good stead for the future and potentially open up options for further employment, if not with the City Council, then with other local authorities and beyond.
We have several employees still with us at the Council that once joined as an apprentice. Our opportunities are open to all employees and we would encourage anyone joining us to continue their career here.Employer Description:This is an exciting time to join Worcester City Council!
We may not be a large local authority but we still have ambitious plans, including the development of our historic and beautiful city, increasing tourism and driving economic vibrancy.
Worcester City Council is always on the lookout for talented individuals, who want to make a real difference to our city and can help us to continue building on our success.
We are committed to seeking excellence in everything we do, including smarter ways of working and enhancing employee wellbeing. We have moved away from traditional ways of working for the majority of our roles, towards hybrid working, including home working, hot desking and flexitime.
By encouraging better work-life balance, we gain a healthy, happy, engaged and thriving workforce, who then deliver meaningful outcomes for Worcester.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Time Management Skills....Read more...
Field Service Engineer
Dublin
€45’000 - €55’000 + No Weekends + Holidays + Company Car/Van + Fuel Card + Medical Sector + Training + ‘ Immediate Start’
Are you a Field Service Engineer ready to take your career into a thriving and future-proof industry? This is a fantastic opportunity to make the leap into the medical sector and join a company offering exceptional job stability, career growth, and long-term security.
Join a rapidly expanding medical equipment service company that is setting the pace in the industry and consistently winning new contracts. You'll benefit from structured training, a supportive team environment, and a role that offers a great work-life balance—no weekend work required. This role is best suited for a Field Service Engineer with electro-mechanical skills looking for a positive change!
Your Role As A Field Service Engineer Will Include:
Field Service Role - Covering Ireland
Service, Maintenance & Repair of Medical Equipment
Customer Facing In Hospitals
As A Field Service Engineer You Will Have:
Electro-Mechanical Skill Set
Desire To Get Into The Medical Sector
Full Clean Driving License
Happy To Travel
Keywords: Field Service Engineer, Mobile Engineer, Field Technician, Coffee Engineer, Vending Engineer, ATM Engineer, Amusements Engineer, Forklift Engineer, Technician, Workshop Engineer, Medical Engineer, Dunlin, Ireland, Galway, Cork. ....Read more...
Field Service EngineerGlasgow£35,000 - £37,000 Basic + Door-to-Door Pay + Overtime + Company Van + Long-Term Progression + Great Culture + IMMEDIATE START
Are you a hands-on Field Service Engineer looking for a role with long-term security and the opportunity to work for a market leader in the environmental services sector? Join a well-established company backed by significant investment and known for its commitment to staff development and safety. Enjoy the stability of a growing business with huge expansion plans, excellent training, and support from a close-knit and highly skilled team.
If you have a background in mechanical or electrical engineering—particularly with pumps, waste water, or separators—this is the ideal opportunity to take your skills to the next level in a vital and varied role.
The Role Will Include:
* Field-based service, maintenance and audits of industrial assets (separators, tanks, pumps, etc.) * Hands-on site work including inspecting manholes, control panels, filters, and probes * Electrical continuity testing, stripping out/installing control panels * Working within confined spaces and producing integrity reports * Complying with safety, regulatory and customer-specific requirements * Promoting safe practices and high standards across all customer sites
The Ideal Candidate Will Have:
* Mechanical or electrical engineering background (wastewater, utilities, ex-military welcome) * Hands-on problem-solving approach with a strong work ethic * Previous experience with pumping stations, separators, or water systems preferred * Full driving license and willingness to travel regionally * IT skills and the ability to use tablets/software on-site
Join a team where you're more than just a number – you're part of a company committed to quality, growth, and doing things the right way. Apply now or call Billy on 07458163030 take the next step in your engineering career.Keywords: Field Service Engineer, Mechanical Engineer, Electrical Engineer, Environmental Services Engineer, Pump Engineer, Wastewater Engineer, Utilities Maintenance, Industrial Service Technician, Site Engineer, PPM Engineer, Glasgow, Airdrie, East Kilbride, Motherwell, Strathaven This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Please visit our website to view other positions we are currently handling. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed....Read more...
As a Hairdressing Level 3 Apprentice, your typical day involves mastering advanced hairdressing techniques while providing exceptional customer service. You'll:
Conduct detailed client consultations, understanding their desired hairstyles and preferences.
Perform a range of advanced hairdressing services such as precision cutting, colouring, styling, and hair treatments.
Stay updated on industry trends and techniques through ongoing training and professional development.
Assist with salon management tasks such as scheduling appointments, managing inventory, and ensuring cleanliness and organisation.
Build and maintain positive relationships with clients, ensuring a personalised and enjoyable salon experience.
Collaborate with senior stylists to deliver exceptional service and exceed client expectations.
Provide expert advice on hair care products and techniques, helping clients achieve their desired looks and maintain healthy hair.
Continuously refine your skills and knowledge to stay at the forefront of the hairdressing industry.
Your day as an apprentice will be dynamic and fulfilling, offering opportunities to grow and excel in your hairdressing career while providing top-quality service to clients.
Training:The apprentice will be trained in the salon alongside having an assigned Educator from Heart of England Training.Training Outcome:On successful completion of Level 3 standard in hairdressing we hope you become a full-time stylist running a column.Employer Description:We strive to be as sustainable as possible to protect our environment and give you the VIP experience in our salon. We hold a full vegan friendly range of products.Working Hours :Tuesday to Saturday. Exact hours to be discussed at interview stage.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Trainee Field Service EngineerReading£29,000 - £34,000 Basic + Overtime up to £5k +Company Van + Fuel Card + Tools + PPE + Pension + Training + Career Development + Stability + Immediate Start
Join an award-winning pioneer in water management as a Trainee Field Service Engineer. With a strong reputation in sustainable water treatment solutions, they provide full training in this dynamic industry and a competitive remuneration package. Due to continued growth and new contract wins, they’re looking to bring a customer-focused Trainee Field Service Engineers within the water management team. You will be out in the field, installing, servicing, and maintaining a range of unique and niche systems across commercial sites. You will have personal training and development to become a technical expert within the company.
Your Role as a Trainee Field Service Engineer will include: * Installing, servicing, and commissioning products * Carrying out planned preventative maintenance and reactive repairs * Diagnosing and resolving technical issues on-site * Liaising with the client on siteThe Ideal Trainee Field Service Engineer will have: * Basic plumbing experience or equivalent qualification * Full UK Drivers licence * Good ICT and Admin Skills * Happy to travel across various sites, with staying away if required
Please apply now or contact Dave Blissett for immediate consideration.
Keywords: Field Service Engineer, Trainee Field Service Engineer, Trainee Plumber, Water, Plumbing, Water Hygiene, Maintenance, Watford, Slough, High Wycombe, Maidenhead, Basingstoke, Berkshire, Buckinghamshire, Surrey, Hampshire
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply.....Read more...
To support the NCS Gas Engineer operatives with a positive approach to all types of gas-related work to gain the required practical skills and knowledge to become a qualified Gas Engineer
To learn about working in the gas industry through hands-on experience, mentoring and training
To support qualified Gas Engineers with tasks related to gas installation, service and maintenance
Essential personal attributes are attention to detail and practical problem-solving abilities
To have excellent communication skills and work well in a team
Training:
Four days per week in the workplace, at various customer locations, learning on the job from experienced professionals
One day per week day release training at CK Assessment and Training in Nazeing, near Broxbourne, Herts, EN10 6SX, for up to 18 months
Training Outcome:
Full-time job in gas engineering as a domestic gas engineer
Upskilling into commercial gas engineering
Specialist roles within the gas and heating industries
Employer Description:Over the last two decades, NCS has become an established leader in a fast-moving and competitive industry, providing expert plumbing and heating solutions to customers all across the South East. Specialising in fitting gas, oil, LPG, and electric boilers as well as Air Source Heat Pumps. We are proud to be one of Worcester Bosch’s Premier Diamond Installers, committed to ensuring our valued customers get the high quality service they deserve.
Originally based in Ware before moving to our current Hertford offices in 2017, we serve a large domestic and commercial customer base throughout Hertfordshire, London, and wherever our Eco Grant customers need us! We carry out work for local councils, housing associations, schools, commercial businesses, private landlords and, of course, our core domestic customers.
We at NCS believe we have thrived because of the market-leading standards our staff deliver, both in the office and in the field. In emergency cases, such as no heating or hot water, we can also attend on the same day and, if a replacement boiler is required, offer a 24 hour express installation service.Working Hours :Monday-Friday, between 8am-5pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Newell is thrilled to be on the lookout for enthusiastic Full Time and Part Time Delivery Drivers to join our client's team. Our client, a trusted player in the industry for over a decade, prides itself on delivering best-in-class customer service. They've become a cornerstone of the Gloucestershire area, and now they're seeking reliable, hardworking individuals with excellent customer service skills to be a part of their exciting journey. As a Delivery Driver, you'll be at the forefront of ensuring that parcels reach their destinations promptly and safely. Here's what you'll be doing:Conducting multi-drop deliveries and collectionsOperating on a self-employed basisFlexible options for full-time, part-time, and weekend workingLoading your own van and efficiently organizing your deliveriesDemonstrating reliability, exceptional customer service, and teamworkExemplifying a strong work ethic Here are the skills you'll need:Prior experience in multi-drop deliveries is preferred but not essential, as training will be provided.Possession of a valid UK driving license for a minimum of 1 yearIdeally, a clean license or no more than 6 penalty pointsHere are the benefits of this job:Enjoy excellent rates, with a minimum of £100 per day, depending on the number of deliveries/collections completed. The more deliveries/collections you complete, the more you can earn.Opportunity for overtimeSay goodbye to vehicle maintenance or leasing headaches; a van will be provided and maintained for you.Receive a full uniform (excluding safety boots) to maintain a professional appearance.Enjoy 4-weekly pay cyclesGain access to the Wellmi App and platform, utilizing AI systems to provide proactive, customized wellbeing support.Advantages of Pursuing a Career in the Delivery Sector The world of delivery services is ever-expanding, offering a dynamic and exciting career path. As a Delivery Driver, you'll have the opportunity to explore new places, meet different people, and enjoy the freedom of the open road. Work Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. So, if you're ready to steer your career in an exciting direction, hop on board as a Delivery Driver and be part of our client's fantastic team in Gloucestershire. Apply today!....Read more...
