Communicate effectively with colleagues and customers
Behave following the values of the company and the brand
Operate as an effective team member
Taking responsibility when needed and being honest and accountable
Take personal ownership to improve your own performance
Understand how the business works from an operational perspective and demonstrate commercial awareness
All training will be through online webinar delivery with the End Point Assessment being conducted at your place of work.
Training:
All training will be through on-line webinar delivery with the End Point Assessment being conducted at your place of work. 2 days a month
Training Outcome:
Level III Customer Service Specialist
Many of our apprentices can go on to become a, Service advisor or Sales executive and even Sales or Aftersales Managers!
Employer Description:Renault is among the UK's most popular vehicle manufacturers, and here at Toomey Motor Group Renault, they are always excited to share Renault’s latest models including their new Electric and Hybrid cars! The high standard of customer service experience. Excellent career development opportunities.Working Hours :Monday to Friday 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Patience....Read more...
An opportunity has arisen for an Aftersales Manager to join a well-established dealership representing major global car brands and providing vehicle sales, servicing, and after-sales support to both private and business customers.
As an Aftersales Manager, you will be responsible for overseeing the service, parts, and workshop teams to ensure the smooth running and profitability of the aftersales department.
This role offers benefits and a basic salary of £40,000, OTE £60,000.
You Will Be Responsible For:
* Leading and motivating the aftersales team to achieve performance and customer satisfaction targets.
* Managing the day-to-day operations across service, parts, and workshop functions.
* Setting and monitoring departmental objectives to maximise efficiency and profitability.
* Overseeing budgets, performance data, and key performance indicators.
* Ensuring all warranty processes are followed accurately and that claims are recovered promptly.
* Handling customer concerns efficiently to ensure positive outcomes and brand loyalty.
* Supporting staff development through recruitment, training, and coaching.
What We Are Looking For:
* Previously worked as an Aftersales Manager, Service Manager, Aftersales Team Leader, Workshop Manager, Workshop Controller or in a similar role
* Prior experience of successfully managing an aftersales department, ideally within a main dealership environment.
* Strong technical understanding of automotive aftersales operations.
* A proactive and hands-on leadership style with the ability to motivate and guide a team.
* Demonstrated experience in managing budgets and driving performance improvement.
* Excellent communication and organisational abilities.
* Self-motivated, driven, and focused on delivering outstanding customer service.
What's on Offer:
* Competitive Salary
* 25 days annual leave plus bank holidays.
* Company vehicle and fuel allowance.
* Company pension scheme.
* Life assurance policy.
* Death in Service Benefit
This is a fantastic opportunity to join a forward-thinking automotive business where your expertise will truly make an impact.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Receive customer requests by telephone or email and live chat, provides information requested or ascertains who best to provide the information
Process change of tenancies that occur accurately and in a timely manner
Liaise with clients both verbally and in writing
Ensure customer and broker enquiries are resolved in a timely and effective manner
Shared management of the busy shared customer enquiry inbox
Process all contracts ensuring that the customer accounts and payment details are set up correctly (data entry)
Liaise with associated third parties both verbally and in writing
Seek to identify process or system improvements
Ensure documents and letters are produced and distributed accurately
Maintain data accuracy
Type documents as requested
Keep notes on customer accounts up to date
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
This qualification requires college attendance once per month
Training Outcome:
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship
Employer Description:Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first-class customer service.Working Hours :Monday - Friday, 8.30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental....Read more...
Field Service Engineer – Automotive Equipment
Typical Earnings: Around £37,000 (base + bonus) – with the potential to earn more!
Benefits:
Company van (fully equipped)
Pension & healthcare
Tax-free lunch allowance – worth around £1,160 per year
Monday to Friday – no weekends
Premium product training and ongoing support
Location: Field-based – Southern UK Ideal areas include Milton Keynes, Luton, Oxford, Banbury, Cheltenham, Gloucester, Reading, Swindon, High Wycombe, Slough, Newbury, Bath, Bristol, Chelmsford, Basildon, Colchester, Ashford, Maidstone, Tonbridge.
Why this role could be perfect for you:
Work with premium automotive equipment while building on your existing mechanical, electrical, or hydraulic skills.
Join a market-leading company with a stable client base and long-term career opportunities.
Enjoy work–life balance: Monday to Friday, no weekend work.
Receive top-class training and support, helping you confidently transition into the automotive sector.
This role is ideal for a field-based Service Engineer who is comfortable working independently, enjoys problem-solving on site, and wants a role that offers variety, challenge, and growth.
The Role:
Service, calibrate, and maintain equipment across Southern England.
Install new equipment and provide start-up training to customers.
Support the Technical Sales team with product demonstrations.
Complete necessary administration and update the CRM system.
Identify opportunities to grow service, training, and repair business at customer sites.
Who We’re Looking For:
Strong mechanical, electrical, and/or hydraulic engineering skills.
Proven experience as a service engineer (field-based preferred, but not essential if you have transferable experience).
Health & safety aware and customer-focused.
Full UK driving licence and ability to travel extensively within the region.
No automotive experience? No problem. We welcome candidates from other industries such as construction equipment, agricultural machinery, off-highway or industrial machinery, marine, commercial vehicle or capital equipment.
If you have field service experience and a desire to learn, we’ll provide the training you need to succeed.
Personal Attributes:
Self-motivated and organised.
Able to work independently and manage your own time.
Strong problem-solving skills and attention to detail.
A professional, customer-focused approach and pride in your work.
Apply in Confidence Send your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates Ltd. For a confidential chat, call Kayleigh directly on 07908 893621. Job Reference: 4288KBA – Field Service Engineer....Read more...
An Opportunity Has Arisen for a Car Sales Executive to join a well-established dealership offering new and used cars, servicing, MOTs and finance options and known for its friendly, customer-focused service
As a Car Sales Executive, you will be responsible for guiding customers through every step of their car-buying journey from initial enquiry to handover.
This is a full-time role offering a basic salary of £25,000, uncapped OTE of £45,000 and benefits.
You Will Be Responsible For:
* Building and maintaining strong, long-term customer relationships.
* Identifying customer needs and offering suitable vehicle options.
* Presenting and demonstrating vehicles confidently and professionally.
* Managing the full sales process including test drives, negotiations, and closing deals.
* Keeping accurate records of all sales activity and customer communications.
* Staying up to date with new models, features, and industry trends.
* Working collaboratively with the wider sales team to achieve and exceed targets.
What We Are Looking For
* Previously worked as a Car Sales Executive, Sales Executive, Sales Advisor, Sales Consultant, Vehicle sales Executive or in a similar role.
* Proven experience in car sales or in a similar environment.
* Must have prior customer service experience
* Genuine enthusiasm for the motor industry and a passion for delivering outstanding customer service.
* Ability to work both independently and as part of a team.
* Full UK driving licence is essential.
What's on Offer
* Competitive basic salary with an uncapped commission structure.
* Ongoing manufacturer and in-house training to support career growth.
* Use of a company demonstrator vehicle.
* Supportive working environment with long-term career potential.
* Staff discounts and additional employee benefits.
This is a fantastic opportunity to join a respected automotive business and build a rewarding career in car sales.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An Opportunity Has Arisen for a Vehicle Sales Executive to join a well-established dealership offering new and used cars, servicing, MOTs and finance options and known for its friendly, customer-focused service
As a Vehicle Sales Executive, you will be responsible for guiding customers through every step of their car-buying journey from initial enquiry to handover.
This is a full-time role offering a basic salary of £25,000, uncapped OTE of £45,000 and benefits.
You Will Be Responsible For:
* Building and maintaining strong, long-term customer relationships.
* Identifying customer needs and offering suitable vehicle options.
* Presenting and demonstrating vehicles confidently and professionally.
* Managing the full sales process including test drives, negotiations, and closing deals.
* Keeping accurate records of all sales activity and customer communications.
* Staying up to date with new models, features, and industry trends.
* Working collaboratively with the wider sales team to achieve and exceed targets.
What We Are Looking For
* Previously worked as a Vehicle sales Executive, Car Sales Executive, Sales Executive, Sales Advisor, Sales Consultant or in a similar role.
* Proven experience in car sales or in a similar environment.
* Must have prior customer service experience
* Genuine enthusiasm for the motor industry and a passion for delivering outstanding customer service.
* Ability to work both independently and as part of a team.
* Full UK driving licence is essential.
What's on Offer
* Competitive basic salary with an uncapped commission structure.
* Ongoing manufacturer and in-house training to support career growth.
* Use of a company demonstrator vehicle.
* Supportive working environment with long-term career potential.
* Staff discounts and additional employee benefits.
This is a fantastic opportunity to join a respected automotive business and build a rewarding career in car sales.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Retail AssistantLocation: HuddersfieldJob Type: Part-time (20-25hrs/week)Job Summary:We are looking for a friendly and motivated Retail Assistant to join our team. As a Retail Assistant, you will be responsible for providing excellent customer service whilst serving customers, maintaining the store's appearance and cleanliness and ensuring that stock is displayed effectively. The ideal candidate should have a passion for delivering exceptional customer service, have good communication and organisational skills and be able to work in a fast-paced environment.Responsibilities:
Provide exceptional customer service to all customersAssist customers with their shopping needs and enquiriesProcess transactions through the tills and handle cash and card paymentsRestock shelves, ensuring that all products are neatly displayedEnsure that the store is clean and well-maintained at all timesFollow all health and safety procedures and guidelinesAssist with stock deliveries and ensure that products are correctly labelledCarry out any other relevant duties as assigned by the Store Manager
Requirements:
Previous experience in a customer-facing role is preferred but not essentialExcellent communication and interpersonal skillsAbility to work well in a team and on own initiativeGood organisational skills and attention to detailA positive attitude and a willingness to learn
Salary and Benefits:The salary for this position is competitive and will depend on the candidate's experience. Benefits include staff discount, pension scheme, and opportunities for staff training and development within the company.If you are interested in this exciting opportunity, please submit your application along with a cover letter explaining why you would be a great fit for this role. INDLS ....Read more...
As a customer service practitioner apprentice, this is the perfect opportunity to launch your career in this particular role and to develop the sales and retail skills needed for the sector. This is a shop-based role and will involve:
Greeting customers who visit the shop physically
Giving in-depth and concise information regarding products and services
Gaining product knowledge through in-store training
Using mathematical skills to convert measurements to quotes and invoices (part of in-store training)
Taking and handling cash - transactions by phone and by debit/credit card
Answering the phone to customers' queries and on occasions suppliers and logistics
Accepting deliveries and manual handling, including heavy lifting
Lone working (no cash left on-site)
Additional duties to help with the everyday running of the store
You will be reviewed regularly throughout your apprenticeship with product and skills training and one-to-one mentoring from an experienced manager.Training:
Level 2 Customer Service Practitioner at Redcar & Cleveland College
Functional skills maths and English, if required
Training Outcome:
An opportunity for a full-time position at the end of the apprenticeship
Employer Description:With over 25 years retail sales and customer service, combined with an experienced fitter/joiner of over 30 years, who also has a team of experienced fitters. Your every need from start to finish of the project is carefully looked after in great detail.Working Hours :Monday - Sunday, 9.30am --5.30pm with an hour's lunch. They are currently closed Wednesdays and Sundays which may change.Skills: Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Personal drive,Self-motivated,Able to work under pressure,Interest in sales,Willingness to learn,Time management....Read more...
Key Responsibilities Provide administrative support including appointment scheduling, client record management, and handling enquiries Deliver excellent customer service both in person and over the phone Assist with reception duties, ensuring a warm and professional welcome for all clients Support social media activity including content creation, scheduling, and engagement across platforms (Instagram, Facebook, TikTok) Help monitor online interactions and respond to messages and comments professionally Maintain stock records and assist with ordering supplies Contribute to marketing campaigns and promotional initiatives Attend local networking events to promote the clinic and build community relationships Work collaboratively with the team to uphold high standards of service and presentation Participate in weekend shifts as part of the regular rota.Training:You will be enrolled in a Business Administration Apprenticeship programme, gaining valuable skills and experience while working towards your qualification. Full support and mentoring will be provided throughout your apprenticeship.Training Outcome:Strong communication and interpersonal skills with a passion for customer service Interest in business administration and the aesthetics industry Basic understanding of social media platforms and content creation Organised, reliable, and eager to learn GCSEs (or equivalent) in English and Maths preferred Confidence to represent the clinic at networking events Flexibility to work weekends.Employer Description:Laser ClinicWorking Hours :37 Hours - Monday - SundaySkills: Administrative skills,Attention to detail,Communication skills,Creative,Customer care skills,Initiative,IT skills,Logical,Non judgemental,Organisation skills,Patience,Presentation skills,Problem solving skills,Team working....Read more...
Trainee Service Engineer - Yorkshire & North EastFull Training Provided – No Previous Experience Required
Are you looking to launch your career in engineering or field service? Do you enjoy problem solving, working with your hands, and travelling to different sites each day? If so, this could be the perfect opportunity for you.
Our client is the UK’s largest manufacturer of medical and scientific refrigeration. Their products help keep patients safe and support vital work in hospitals, doctors surgeries, chemists, and laboratories across the country. We are now offering a fantastic opportunity for an enthusiastic and motivated individual to join the expanding team as a Trainee Field Service Engineer.
What the role involves
As a trainee, you’ll receive comprehensive training to carry out:
Routine maintenance, calibration, and repair of medical refrigeration equipment.
Visits to customer sites including hospitals, pharmacies, and GP surgeries.
Accurate recording of your work using the latest technology.
Representing Labcold professionally in the field, while building valuable customer service skills.
You’ll be fully supported with training at the headquarters, followed by one-to-one mentoring in the field until you’re confident to work independently.
What we’re looking for
We don’t require previous field service experience – what matters most is your attitude and willingness to learn. Ideally, you’ll bring:
A genuine interest in starting a career in field service engineering.
A background in Maths, IT, or Engineering (studies, work, or personal interest).
Strong communication and organisational skills.
A full UK driving licence (essential).
What we offer
Starting salary of £29,000 – £31,000, reviewed after 6 months.
Overtime opportunities once trained.
Company van, mobile phone, tablet, uniform, and tools provided.
Private health cover after 12 months’ service.
Auto-enrolment pension scheme.
Bonus scheme after 3 months’ service.
This is a fantastic opportunity for someone eager to take their first step into the industry. With full training, excellent benefits, and the chance to join a respected and supportive company, you’ll be set up for a rewarding long-term career.
Based in Yorkshire (covering Yorkshire and the North East).
Apply now and kickstart your career as a Field Service Engineer!....Read more...
As an apprentice, you will start in the warehouse, learning about motor parts, stock control, and warehouse operations. Over time, you will progress to the customer service side of the business while working towards your NVQ Level 2 Customer Service qualification.
Key Responsibilities
Support the Branch Manager in motivating delivery staff and maintaining excellent customer service standards.
Assist with sales, margins, costs, and overall branch performance according to company requirements.
Help implement promotional strategies and activities.
Support the management of cash, debtors, and stock systems in line with company procedures.
Ensure company stock is correctly and safely stored in accordance with manufacturer specifications.
Check and process all stock-related paperwork accurately.
Participate in regular stock takes and report any anomalies to the Branch Manager.
Assist with replenishing shop merchandise and maintaining a clean, professional branch appearance.
Help manage the upkeep and condition of all equipment, fixtures, and fleet vehicles.
Support the Branch Manager in managing costs, overheads, and profitability.
Liaise with suppliers and partners as required.
Monitor and report on slow-moving or redundant stock.
Assist in maintaining health and safety standards and ensuring staff awareness and compliance with company policy and relevant legislation.
Training:The training will take place at the apprentice's place of work.
Training will be given my members of staff as well as a Training provder who will go to the place of work of the apprentice. Training Outcome:Once completed you will be able to move onto the next training course which is Team leading L3.Employer Description:Motor Parts Direct first opened it's doors in Kettering in 1999.
We have an experienced, friendly team in every branch ensuring expertise in supplying the right part for your car.
Despite the pandemic, 2020 was one of Motor Parts Direct’s busiest years with the opening of 20 new branches and no plans to stop there! We believe that our level of service provided within the motor industry should be experienced by as many people possible.
Having built up the business to a network of over 176 branches, with 15 distribution centres, millions of pounds worth of stock and a fleet of over 1100 delivery vehicles, the company has set new standards in an industry all too often beset by promises that are not kept.
As motor part suppliers are often competing to offer the same products as each other, the best way for a company to forge a point of difference is through the service they offer. Motor Parts Direct are the company to do just that.
“We strive to ensure we develop our staff to provide a service level beyond our customer’s expectations. Our customers have a choice. We aim to be that ‘natural choice’.”Working Hours :Monday - Friday 8am -5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
As an apprentice, you will start in the warehouse, learning about motor parts, stock control, and warehouse operations. Over time, you will progress to the customer service side of the business while working towards your NVQ Level 2 Customer Service qualification.
Key Responsibilities
Support the Branch Manager in motivating delivery staff and maintaining excellent customer service standards.
Assist with sales, margins, costs, and overall branch performance according to company requirements.
Help implement promotional strategies and activities.
Support the management of cash, debtors, and stock systems in line with company procedures.
Ensure company stock is correctly and safely stored in accordance with manufacturer specifications.
Check and process all stock-related paperwork accurately.
Participate in regular stock takes and report any anomalies to the Branch Manager.
Assist with replenishing shop merchandise and maintaining a clean, professional branch appearance.
Help manage the upkeep and condition of all equipment, fixtures, and fleet vehicles.
Support the Branch Manager in managing costs, overheads, and profitability.
Liaise with suppliers and partners as required.
Monitor and report on slow-moving or redundant stock.
Assist in maintaining health and safety standards and ensuring staff awareness and compliance with company policy and relevant legislation.
Training:The training will take place at the apprentice's place of work.
Training will be given my members of staff as well as a Training provder who will go to the place of work of the apprentice. Training Outcome:Once completed you will be able to move onto the next training course which is Team leading L3.Employer Description:Motor Parts Direct first opened it's doors in Kettering in 1999.
We have an experienced, friendly team in every branch ensuring expertise in supplying the right part for your car.
Despite the pandemic, 2020 was one of Motor Parts Direct’s busiest years with the opening of 20 new branches and no plans to stop there! We believe that our level of service provided within the motor industry should be experienced by as many people possible.
Having built up the business to a network of over 176 branches, with 15 distribution centres, millions of pounds worth of stock and a fleet of over 1100 delivery vehicles, the company has set new standards in an industry all too often beset by promises that are not kept.
As motor part suppliers are often competing to offer the same products as each other, the best way for a company to forge a point of difference is through the service they offer. Motor Parts Direct are the company to do just that.
“We strive to ensure we develop our staff to provide a service level beyond our customer’s expectations. Our customers have a choice. We aim to be that ‘natural choice’.”Working Hours :Monday - Friday 8am -5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Are you an experienced Account Manager in aviation, catering, or hospitality? This is an exciting opportunity to join a fast-paced, customer-focused business in the aviation and logistics sectors.Our client is seeking a dynamic Customer Operational Account Manager to lead key customer relationships, drive service excellence, and deliver strong commercial results. Based at Heathrow, youll play a pivotal role in maintaining and developing one of the companys flagship accounts. What youll do:Build trusted relationships with key customer stakeholders.Oversee daily account performance, service KPIs, and compliance.Collaborate across operations, culinary, procurement, and finance.Lead customer meetings and continuous improvement initiatives.Support pricing, budgeting, and commercial performance. What youll bring:Proven experience in account management within aviation, catering, or hospitality.Strong stakeholder management and commercial acumen.Excellent communication, analytical, and organisational skills.Proficiency in Microsoft Office (especially Excel).A proactive, hands-on approach with flexibility to travel. This is a fantastic opportunity to make a tangible impact in a complex, fast-moving operational setting. You will be walking the floor and get to know the customer, as well as working closely with commercial and pricing teams. Location: Heathrow, with occasional travel to other sites (Manchester, Glasgow, Gatwick)Contract: Permanent, full-time, 4 - 5 days a week onsitePackage: Competitive salary + benefits....Read more...
Key Responsibilities & Accountability
Parts Sales.
Administration duties.
Ensuring Customer Satisfaction.
Promote a Parts team culture.
Parts Sales
Promote and sell parts on the company E-Commerce platforms (eBay, Amazon, Vospers Parts Website) including other on-line and off-line areas.
Answer customer queries & part information queries via phone, email & face to face interactions.
Research competitor pricing to ensure competitiveness.
Prospect & research new selling opportunities.
Supply accurate and detailed parts descriptions by using all electronic parts catalogues.
Understand fully the range of parts to ensure all customer enquiries can be dealt with and to maximise all opportunities.
Packing & Shipping duties
Ensure payment is received before shipping goods.
Arrange collection by designated courier(s).
Parts Administration
Take full part in stock check activities.
Provide customer data for input into Parts databases and assist in maintaining databases.
Ensure all paperwork is completed accurately and promptly.
Ensuring Customer Satisfaction
Ensure continuously high feedback scoring for all relevant on-line shop areas.
Work together with other members of the parts team to ensure the best possible service to customers.
Communicate with customers and suppliers openly and honestly.
Record and action customer complaints in line with Vospers policy.
Implement and develop customer service systems.
Discuss any customer problems or issues with the E-Commerce Parts Supervisor to ensure these can be resolved promptly and professionally.
Promote a Parts Team Culture
Maintain and contribute to a good and fair working environment for all staff.
Work closely and openly with all staff and managers to achieve a team culture.
Respect all staffs views and opinions.
Deputise for other members of the team when required.
Maintain the depot in a clean, safe and organised fashion, while adhering to all Vospers Health and Safety legislation.
Training:
Level 2 Customer Service Apprenticeship qualification.
You will receive specific on the job training from the employer in your workplace at Vospers.
Off-the-job training will be delivered using weekly classroom sessions delivered at Achievement Training city centre location, or you will be work-based and will be given time in the working week to study towards the theory element of the programme.
Training Outcome:We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.Employer Description:The Company commenced trading as a motor business in Plymouth during 1946. The present Chairman’s father founded the business and he was joined by his own father after incorporation in 1951. Over the years the Company became franchise holders for AC, Fiat, Volkswagen, Jaguar and Simca and then was appointed a Ford Retail Dealer in 1957. Vospers entered into the daily rental and contract hire business through their associated company, Vospers Rentacar Ltd in the 1950’s.Working Hours :Monday to Friday, shifts TBC.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
Key Responsibilities & Accountability
Parts sales.
Administration duties.
Ensuring customer satisfaction.
Promote a Parts team culture.
Parts Sales
Promote and sell parts on the company E-Commerce platforms (eBay, Amazon, Vospers Parts Website), including other online and offline areas.
Answer customer queries & part information queries via phone, email & and face-to-face interactions.
Research competitor pricing to ensure competitiveness.
Prospect & research new selling opportunities.
Supply accurate and detailed parts descriptions by using all electronic parts catalogues.
Understand fully the range of parts to ensure all customer enquiries can be dealt with and to maximise all opportunities.
Packing & Shipping duties
Ensure payment is received before shipping goods.
Arrange collection by designated courier(s).
Parts Administration
Take full part in stock check activities.
Provide customer data for input into Parts databases and assist in maintaining databases.
Ensure all paperwork is completed accurately and promptly.
Ensuring Customer Satisfaction
Ensure continuously high feedback scoring for all relevant online shop areas.
Work together with other members of the parts team to ensure the best possible service to customers.
Communicate with customers and suppliers openly and honestly.
Record and action customer complaints in line with Vospers policy.
Implement and develop customer service systems.
Discuss any customer problems or issues with the E-Commerce Parts Supervisor to ensure these can be resolved promptly and professionally.
Promote a Parts Team Culture
Maintain and contribute to a good and fair working environment for all staff.
Work closely and openly with all staff and managers to achieve a team culture.
Respect all staff's views and opinions.
Deputise for other members of the team when required.
Maintain the depot in a clean, safe and organised fashion, while adhering to all Vospers health and safety legislation.
Training:
Level 2 Customer Service Apprenticeship qualification.
You will receive specific on-the-job training from the employer in your workplace at Vospers.
Off-the-job training will be delivered using weekly classroom sessions delivered at the Achievement Training city centre location, or you will be work-based and will be given time in the working week to study towards the theory element of the programme.
Training Outcome:We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.Employer Description:The Company commenced trading as a motor business in Plymouth during 1946. The present Chairman’s father founded the business and he was joined by his own father after incorporation in 1951. Over the years the Company became franchise holders for AC, Fiat, Volkswagen, Jaguar and Simca and then was appointed a Ford Retail Dealer in 1957. Vospers entered into the daily rental and contract hire business through their associated company, Vospers Rentacar Ltd in the 1950’s.Working Hours :Monday to Friday, shifts TBC.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
Receptionist/Sales Support Yorkshire Windows Doncaster Part time: 10am-4pm Sat & SunAbout us:Yorkshire Windows are a group of six retail brands operating across the North of England and Cumbria, forming part of the £60 million turnover Conservatory Outlet Group. As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we’re committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service.Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you’re passionate about making a difference and want to be part of a team that values your ideas and hard work, we’d love to hear from you.About the role:As our Reception/Sales Support Staff, you’ll be the welcoming face that greets our customers and ensures they have a memorable experience. Here’s what your role entails:
Welcome and assist customers: Make every customer feel at home by providing a warm welcome and ensuring their comfort in our showroom.Deliver exceptional customer service: Offer professional, courteous, and personalised assistance to meet the needs of each customer.Build strong relationships: Engage with customers, understand their home improvement needs, and guide them through our wide range of products.Stay Organised: Handle administrative tasks and keep our showroom running smoothly.
Your working hours:This role is perfect for those looking for a work life balance with regular days off and not just living for the weekend!This part-time role is offer 10am-4pm shift on Saturday and Sundays, occasional hours through the week can be offered as cover.Who we’re Looking For:We’re seeking someone who is passionate about customer service and has strong organisational skills. Here’s what we’re looking for:
Previous experience in reception or customer service roles in a showroom is ideal – however full training will be provided.Excellent administrative and organisational abilities.A friendly and approachable demeanour, combined with a professional attitude.
Ready to Join Our Team?If you’re excited about becoming part of our growing company and contributing to our success, we’d love to hear from you! Please submit your CV.Take the next step in your career with a company that values your contributions and offers a supportive, engaging workplace. We can’t wait to welcome you on board! INDLS ....Read more...
Provide fingertip maintenance of the TVM, including emptying and ticket jams
Report fair evaders in the revenue app
Ensure a high level of customer service at all times
Provide customers with accurate information in a timely manner
Training Outcome:Upon successful completion of your apprenticeship, this may lead to a full-time permanent position within the group, where available.Employer Description:Established in 2005, STM Group (UK) Ltd has quickly become recognised as one of the UK’s leading support service companies, delivering high-quality security, cleaning, and customer-focused, services, underpinned and supported by leading edge technology.Working Hours :You will be working a variety of shifts across the MTR route over a period of seven days –
Sunday to Saturday
• You will be required to open or close the stations as required by the business, on the
basis of 4 hours opening / 4 hours closingSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Non judgemental....Read more...
An opportunity has arisen for aMobile Refrigeration & Air Conditioning Engineer to join a well-established company, providing specialist repair and maintenance services within the transport refrigeration and vehicle air conditioning sector.
As a Mobile Refrigeration & Air Conditioning Engineer, you will be carrying out servicing, repairs, and diagnostics on vehicle refrigeration and air conditioning systems. You will be operating remotely, providing services throughout the Midlands.
This full-time role offers salary range of £40,000 - £45,000 and benefits. You will work across the East Midlands and can be based at any location within the region
You will be responsible for:
* Managing van stock to ensure efficient service delivery.
* Completing daily safety checks on the company vehicle.
* Liaising with management regarding job scheduling, downtime, and customer orders.
* Accurately completing paperwork and digital job records for invoicing and compliance.
* Supporting apprentices or trainee engineers when required.
* Maintaining excellent customer service and always representing the company professionally.
What we are looking for:
* Previously worked as a Mobile Refrigeration Engineer, Transport Refrigeration Engineer Vehicle Air Conditioning Engineer, Mobile AC Engineer, Refrigeration & AC Engineer, Transport AC Engineer, HGV Refrigeration Engineer, Vehicle Refrigeration Technician, Mobile Refrigeration & AC Engineer, Air Conditioning Service Engineer, Refrigeration Service Engineer, Mobile HVAC Engineer, Commercial Vehicle AC Technician, Mobile Refrigeration Technician, Vehicle AC & Refrigeration Engineer, HGV AC & Refrigeration Technician or in a similar role.
* Experience in Refrigeration, Air Conditioning, or Mechanical Engineering.
* F-Gas certification.
* C&G qualification or equivalent in an Engineering discipline.
* IT literacy, including Microsoft Office and handheld PDA systems.
* Strong customer service and communication skills.
What's on offer:
* Competitive salary
* Company pension
* Private medical insurance
* Overtime and performance incentives
Apply today for this excellent opportunity to develop your career with a forward-thinking organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for aTransport Refrigeration & Air Conditioning Engineer to join a well-established company, providing specialist repair and maintenance services within the transport refrigeration and vehicle air conditioning sector.
As a Transport Refrigeration & Air Conditioning Engineer, you will be carrying out servicing, repairs, and diagnostics on vehicle refrigeration and air conditioning systems. You will be operating remotely, providing services throughout the Midlands.
This full-time role offers salary range of £40,000 - £45,000 and benefits. You will work across the East Midlands and can be based at any location within the region
You will be responsible for:
* Managing van stock to ensure efficient service delivery.
* Completing daily safety checks on the company vehicle.
* Liaising with management regarding job scheduling, downtime, and customer orders.
* Accurately completing paperwork and digital job records for invoicing and compliance.
* Supporting apprentices or trainee engineers when required.
* Maintaining excellent customer service and always representing the company professionally.
What we are looking for:
* Previously worked as a Mobile Refrigeration Engineer, Transport Refrigeration Engineer Vehicle Air Conditioning Engineer, Mobile AC Engineer, Refrigeration & AC Engineer, Transport AC Engineer, HGV Refrigeration Engineer, Vehicle Refrigeration Technician, Mobile Refrigeration & AC Engineer, Air Conditioning Service Engineer, Refrigeration Service Engineer, Mobile HVAC Engineer, Commercial Vehicle AC Technician, Mobile Refrigeration Technician, Vehicle AC & Refrigeration Engineer, HGV AC & Refrigeration Technician or in a similar role.
* Experience in Refrigeration, Air Conditioning, or Mechanical Engineering.
* F-Gas certification.
* C&G qualification or equivalent in an Engineering discipline.
* IT literacy, including Microsoft Office and handheld PDA systems.
* Strong customer service and communication skills.
What's on offer:
* Competitive salary
* Company pension
* Private medical insurance
* Overtime and performance incentives
Apply today for this excellent opportunity to develop your career with a forward-thinking organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for aMobile Refrigeration & Air Conditioning Engineer to join a well-established company, providing specialist repair and maintenance services within the transport refrigeration and vehicle air conditioning sector.
As a Mobile Refrigeration & Air Conditioning Engineer, you will be carrying out servicing, repairs, and diagnostics on vehicle refrigeration and air conditioning systems. You will be operating remotely, providing services throughout the Midlands.
This full-time role offers salary range of £40,000 - £45,000 and benefits. You will work across the East Midlands and can be based at any location within the region
You will be responsible for:
* Managing van stock to ensure efficient service delivery.
* Completing daily safety checks on the company vehicle.
* Liaising with management regarding job scheduling, downtime, and customer orders.
* Accurately completing paperwork and digital job records for invoicing and compliance.
* Supporting apprentices or trainee engineers when required.
* Maintaining excellent customer service and always representing the company professionally.
What we are looking for:
* Previously worked as a Mobile Refrigeration Engineer, Transport Refrigeration Engineer Vehicle Air Conditioning Engineer, Mobile AC Engineer, Refrigeration & AC Engineer, Transport AC Engineer, HGV Refrigeration Engineer, Vehicle Refrigeration Technician, Mobile Refrigeration & AC Engineer, Air Conditioning Service Engineer, Refrigeration Service Engineer, Mobile HVAC Engineer, Commercial Vehicle AC Technician, Mobile Refrigeration Technician, Vehicle AC & Refrigeration Engineer, HGV AC & Refrigeration Technician or in a similar role.
* Experience in Refrigeration, Air Conditioning, or Mechanical Engineering.
* F-Gas certification.
* C&G qualification or equivalent in an Engineering discipline.
* IT literacy, including Microsoft Office and handheld PDA systems.
* Strong customer service and communication skills.
What's on offer:
* Competitive salary
* Company pension
* Private medical insurance
* Overtime and performance incentives
Apply today for this excellent opportunity to develop your career with a forward-thinking organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for aTransport Refrigeration & Air Conditioning Engineer to join a well-established company, providing specialist repair and maintenance services within the transport refrigeration and vehicle air conditioning sector.
As a Transport Refrigeration & Air Conditioning Engineer, you will be carrying out servicing, repairs, and diagnostics on vehicle refrigeration and air conditioning systems. You will be operating remotely, providing services throughout the Midlands.
This full-time role offers salary range of £40,000 - £45,000 and benefits. You will work across the East Midlands and can be based at any location within the region
You will be responsible for:
* Managing van stock to ensure efficient service delivery.
* Completing daily safety checks on the company vehicle.
* Liaising with management regarding job scheduling, downtime, and customer orders.
* Accurately completing paperwork and digital job records for invoicing and compliance.
* Supporting apprentices or trainee engineers when required.
* Maintaining excellent customer service and always representing the company professionally.
What we are looking for:
* Previously worked as a Mobile Refrigeration Engineer, Transport Refrigeration Engineer Vehicle Air Conditioning Engineer, Mobile AC Engineer, Refrigeration & AC Engineer, Transport AC Engineer, HGV Refrigeration Engineer, Vehicle Refrigeration Technician, Mobile Refrigeration & AC Engineer, Air Conditioning Service Engineer, Refrigeration Service Engineer, Mobile HVAC Engineer, Commercial Vehicle AC Technician, Mobile Refrigeration Technician, Vehicle AC & Refrigeration Engineer, HGV AC & Refrigeration Technician or in a similar role.
* Experience in Refrigeration, Air Conditioning, or Mechanical Engineering.
* F-Gas certification.
* C&G qualification or equivalent in an Engineering discipline.
* IT literacy, including Microsoft Office and handheld PDA systems.
* Strong customer service and communication skills.
What's on offer:
* Competitive salary
* Company pension
* Private medical insurance
* Overtime and performance incentives
Apply today for this excellent opportunity to develop your career with a forward-thinking organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for aMobile Refrigeration & Air Conditioning Engineer to join a well-established company, providing specialist repair and maintenance services within the transport refrigeration and vehicle air conditioning sector.
As a Mobile Refrigeration & Air Conditioning Engineer, you will be carrying out servicing, repairs, and diagnostics on vehicle refrigeration and air conditioning systems. You will be operating remotely, providing services throughout the Midlands.
This full-time role offers salary range of £40,000 - £45,000 and benefits. You will work across the East Midlands and can be based at any location within the region
You will be responsible for:
* Managing van stock to ensure efficient service delivery.
* Completing daily safety checks on the company vehicle.
* Liaising with management regarding job scheduling, downtime, and customer orders.
* Accurately completing paperwork and digital job records for invoicing and compliance.
* Supporting apprentices or trainee engineers when required.
* Maintaining excellent customer service and always representing the company professionally.
What we are looking for:
* Previously worked as a Mobile Refrigeration Engineer, Transport Refrigeration Engineer Vehicle Air Conditioning Engineer, Mobile AC Engineer, Refrigeration & AC Engineer, Transport AC Engineer, HGV Refrigeration Engineer, Vehicle Refrigeration Technician, Mobile Refrigeration & AC Engineer, Air Conditioning Service Engineer, Refrigeration Service Engineer, Mobile HVAC Engineer, Commercial Vehicle AC Technician, Mobile Refrigeration Technician, Vehicle AC & Refrigeration Engineer, HGV AC & Refrigeration Technician or in a similar role.
* Experience in Refrigeration, Air Conditioning, or Mechanical Engineering.
* F-Gas certification.
* C&G qualification or equivalent in an Engineering discipline.
* IT literacy, including Microsoft Office and handheld PDA systems.
* Strong customer service and communication skills.
What's on offer:
* Competitive salary
* Company pension
* Private medical insurance
* Overtime and performance incentives
Apply today for this excellent opportunity to develop your career with a forward-thinking organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for aTransport Refrigeration & Air Conditioning Engineer to join a well-established company, providing specialist repair and maintenance services within the transport refrigeration and vehicle air conditioning sector.
As a Transport Refrigeration & Air Conditioning Engineer, you will be carrying out servicing, repairs, and diagnostics on vehicle refrigeration and air conditioning systems. You will be operating remotely, providing services throughout the Midlands.
This full-time role offers salary range of £40,000 - £45,000 and benefits. You will work across the East Midlands and can be based at any location within the region
You will be responsible for:
* Managing van stock to ensure efficient service delivery.
* Completing daily safety checks on the company vehicle.
* Liaising with management regarding job scheduling, downtime, and customer orders.
* Accurately completing paperwork and digital job records for invoicing and compliance.
* Supporting apprentices or trainee engineers when required.
* Maintaining excellent customer service and always representing the company professionally.
What we are looking for:
* Previously worked as a Mobile Refrigeration Engineer, Transport Refrigeration Engineer Vehicle Air Conditioning Engineer, Mobile AC Engineer, Refrigeration & AC Engineer, Transport AC Engineer, HGV Refrigeration Engineer, Vehicle Refrigeration Technician, Mobile Refrigeration & AC Engineer, Air Conditioning Service Engineer, Refrigeration Service Engineer, Mobile HVAC Engineer, Commercial Vehicle AC Technician, Mobile Refrigeration Technician, Vehicle AC & Refrigeration Engineer, HGV AC & Refrigeration Technician or in a similar role.
* Experience in Refrigeration, Air Conditioning, or Mechanical Engineering.
* F-Gas certification.
* C&G qualification or equivalent in an Engineering discipline.
* IT literacy, including Microsoft Office and handheld PDA systems.
* Strong customer service and communication skills.
What's on offer:
* Competitive salary
* Company pension
* Private medical insurance
* Overtime and performance incentives
Apply today for this excellent opportunity to develop your career with a forward-thinking organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for aMobile Refrigeration & Air Conditioning Engineer to join a well-established company, providing specialist repair and maintenance services within the transport refrigeration and vehicle air conditioning sector.
As a Mobile Refrigeration & Air Conditioning Engineer, you will be carrying out servicing, repairs, and diagnostics on vehicle refrigeration and air conditioning systems. You will be operating remotely, providing services throughout the Midlands.
This full-time role offers salary range of £40,000 - £45,000 and benefits. You will work across the East Midlands and can be based at any location within the region
You will be responsible for:
* Managing van stock to ensure efficient service delivery.
* Completing daily safety checks on the company vehicle.
* Liaising with management regarding job scheduling, downtime, and customer orders.
* Accurately completing paperwork and digital job records for invoicing and compliance.
* Supporting apprentices or trainee engineers when required.
* Maintaining excellent customer service and always representing the company professionally.
What we are looking for:
* Previously worked as a Mobile Refrigeration Engineer, Transport Refrigeration Engineer Vehicle Air Conditioning Engineer, Mobile AC Engineer, Refrigeration & AC Engineer, Transport AC Engineer, HGV Refrigeration Engineer, Vehicle Refrigeration Technician, Mobile Refrigeration & AC Engineer, Air Conditioning Service Engineer, Refrigeration Service Engineer, Mobile HVAC Engineer, Commercial Vehicle AC Technician, Mobile Refrigeration Technician, Vehicle AC & Refrigeration Engineer, HGV AC & Refrigeration Technician or in a similar role.
* Experience in Refrigeration, Air Conditioning, or Mechanical Engineering.
* F-Gas certification.
* C&G qualification or equivalent in an Engineering discipline.
* IT literacy, including Microsoft Office and handheld PDA systems.
* Strong customer service and communication skills.
What's on offer:
* Competitive salary
* Company pension
* Private medical insurance
* Overtime and performance incentives
Apply today for this excellent opportunity to develop your career with a forward-thinking organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for aTransport Refrigeration & Air Conditioning Engineer to join a well-established company, providing specialist repair and maintenance services within the transport refrigeration and vehicle air conditioning sector.
As a Transport Refrigeration & Air Conditioning Engineer, you will be carrying out servicing, repairs, and diagnostics on vehicle refrigeration and air conditioning systems. You will be operating remotely, providing services throughout the Midlands.
This full-time role offers salary range of £40,000 - £45,000 and benefits. You will work across the East Midlands and can be based at any location within the region
You will be responsible for:
* Managing van stock to ensure efficient service delivery.
* Completing daily safety checks on the company vehicle.
* Liaising with management regarding job scheduling, downtime, and customer orders.
* Accurately completing paperwork and digital job records for invoicing and compliance.
* Supporting apprentices or trainee engineers when required.
* Maintaining excellent customer service and always representing the company professionally.
What we are looking for:
* Previously worked as a Mobile Refrigeration Engineer, Transport Refrigeration Engineer Vehicle Air Conditioning Engineer, Mobile AC Engineer, Refrigeration & AC Engineer, Transport AC Engineer, HGV Refrigeration Engineer, Vehicle Refrigeration Technician, Mobile Refrigeration & AC Engineer, Air Conditioning Service Engineer, Refrigeration Service Engineer, Mobile HVAC Engineer, Commercial Vehicle AC Technician, Mobile Refrigeration Technician, Vehicle AC & Refrigeration Engineer, HGV AC & Refrigeration Technician or in a similar role.
* Experience in Refrigeration, Air Conditioning, or Mechanical Engineering.
* F-Gas certification.
* C&G qualification or equivalent in an Engineering discipline.
* IT literacy, including Microsoft Office and handheld PDA systems.
* Strong customer service and communication skills.
What's on offer:
* Competitive salary
* Company pension
* Private medical insurance
* Overtime and performance incentives
Apply today for this excellent opportunity to develop your career with a forward-thinking organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
